NMX 6 4 1 0 GA Install Startup Guide RevA

NMX Digital Service Manager

Installation/Setup Guide VERSION 6.4.1.0

Rev A Manual Part No. MAN-NMXINST-011 MAN-NMXINST-011

Disclaimer Harmonic reserves the right to alter the equipment specifications and descriptions in this publication without prior notice. No part of this publication shall be deemed to be part of any contract or warranty unless specifically incorporated by reference into such contract or warranty. The information contained herein is merely descriptive in nature, and does not constitute a binding offer for sale of the product described herein. Harmonic assumes no responsibility or liability arising from the use of th e products described herein, except as expressly agreed to in writing by Harmonic. The use and purchase of this product do not convey a license under any patent rights, copyrights, trademark rights, or any intellectual property rights of Harmonic. Nothing hereunder constitutes a representation or warranty that using any products in the manner described herein will not infringe any patents of third parties.

Trademark Acknowledgments Harmonic and all Harmonic product names are trademarks of Harmonic Inc. All other trademarks are the property of their respective owners.

© 2012 Harmonic Inc. Inc . All rights reser ved.

Documentation Conventions This manual uses some special symbols and fonts to call your attention to important information. The following symbols appear throughout this manual: CAUTION: The Caution symbol calls your attention to information that, if ignored, can adversely affect the performance of your Harmonic product, or that can make a procedure needlessly difficult. NOTE: The Note symbol calls your attention to additional information that you will benefit from heeding. It may be used to call attention to an especially important piece of information you need, or it may provide additional information that applies in only some carefully delineated circumstances. TIP: The Tip symbol calls your attention to parenthetical information that is not necessary for performing a given procedure, but which, if followed, might make the procedure or its subsequent steps easier, smoother, smoother, or more efficient.

In addition to these symbols, this manual uses the following text conventions:  

Data Entry: indicates text you enter at the keyboard.

User Interface: indicates a button to click, a menu item to select, or a key or key sequence to press.



Screen Output: shows console output or other text that is displayed to you on a computer screen.



Bold: indicates the definition of a new term.



Italics: used for emphasis, cross-references, and hyperlinked cross-references in online

documents.

© 2012 Harmonic Inc. Inc . All rights reser ved.

Table of Contents

Table of Contents Chapter 1 Welcome to NMX Digital Service Manager 1.1 1.1. 1.1.1 1 1.2 1.3 1.3.1 .3.1 1.4

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Arch Archit itec ectu ture re Over Overvi view ew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 NMX Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 Remot emotin ing g Req Requ uire iremen ments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Additional Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 11

Chapter 2 Upgrading NMX Overview 2.1 2.2 2.2 2.2.1 2.2.2 .2.2 2.2. 2.2.3 3 2.2. 2.2.4 4

Version and Platform Requirements for NMX upgrades . . . . . . . . . 11 11 Upgrading from NMX 6.2.1 to NMX 6.4.1. . . . . . . . . . . . . . . . . . . . . 12 12 Prer Prereq equi uisi site tess . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 In NMX 6.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 Crea Creati ting ng Elec Electr tra a 9200 9200 En Enco code ders rs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 Con onfi figu guri ring ng Serv Servic ices es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12

Chapter 3 Upgrading Win 2000/SQL 2000 to Win 2003/SQL 2008 3.1 3.2

Upgrading the OS, SQL and NMX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 Supported Hardware Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12

Chapter 4 Upgrading Win 2003/SQL 2000 to Win 2003/SQL 2008 4.1 4.2

Upgrading the OS, SQL and NMX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13 Supported Hardware Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13

Chapter 5 Installing NMX on Windows 2003/SQL 2008 5.1 5.1.1 .1.1 5.1. 5.1.2 2 5.2 5.2.1 .2.1 5.2.2 .2.2 5.3 5.3.1 .3.1 5.3. 5.3.2 2 5.3. 5.3.3 3 5.3. 5.3.4 4 5.3.5 .3.5 5.3. 5.3.6 6 5.4

Setting Up a New NMX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 14 Gett etting ing Sta Starrted ted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Mana Managi ging ng NIC NIC Inte Interf rfac aces es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 15 Installing NMX Server Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 17 Resto estorring ing NM NMX Red Redu und nda ancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Config nfigu ure Auto Autosstar tart NMX NMX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 21 NMX System Recovery on Windows 2003 and SQL 2008 . . . . . . . 21 21 Rec ecov over eryy Pr Proc oce ess for for Pow Power erEd Edg ge™ Non on--R61 R610 Mo Mode dels ls . . . . . . . . . . 22 Reco Recove very ry Proc Proces esss for for Po Powe werE rEdg dge e R610 R610 Mode Models ls (Mul (Multi tipl ple e Disk Disks) s) . . 22 Reco Recove very ry Proc Proces esss for for Po Powe werE rEdg dge e R210 R210 Mode Models ls (Mul (Multi tipl ple e CDs) CDs) . . . 26 Reco Recove very ry Proc Proces esss for for Po Powe werE rEdg dge e R210 R210/R /R61 610 0 Mode Models ls (Sin (Singl gle e DVD) DVD) 28 Postost-R Rec eco over very OS se settin ttings gs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Rest Restor orin ing g the the Mirr Mirror ored ed Hard Hard Driv Drive e . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 29 Installing and Updating Antivirus Definition Files. . . . . . . . . . . . . . . . 30 30

Chapter 6 Starting the NMX Server 6.1 6.1. 6.1.1 1

© 2012 Harmonic Inc.

Creating Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 31 Stat Statis isti tics cs Mana Manage geme ment nt Serv Server er Repo Report rtin ing g Catal atalog og (Opt (Optio iona nal) l) . . . . . . 32

4

NMX, Version 6.4.1.0, Rev A

Table of Contents

6.1. 6.1.2 2 6.2 6.3 6.4

Auto Automa mati tion on Serv Server er Ca Cata talo log g (Opt (Optio iona nal) l) . . . . . . . . . . . . . . . . . . . . . . . . Setting the Catalogs in Domain Manager . . . . . . . . . . . . . . . . . . . . . . Starting the NMX SERVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the SNMP Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . .

33 33 35 35 35 35 36 36

Chapter 7 Installing and Starting NMX Client Software 7.1 7.1.1 .1.1 7.2 7.3 7.4 7.4.1 .4.1 7.4. 7.4.2 2

Overview of NMX client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 37 Clie lient Req equi uirremen ementts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 37 Installing the NMX Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 37 Starting the NMX Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 39 Recovery of NMX clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 39 Clien lientt Reco Recove very ry on Win Wind dows ows 20 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . 39 39 Clien lientt Reco Recove very ry on Wind Window owss 7 Prof Profes essi sion onal al (32B (32Bit it)) . . . . . . . . . . . . 39

Chapter 8 Installing and Starting Stream Editor 8.1 8.2

Installing Stream Editor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 41 Starting Stream Editor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 41

Chapter 9 Installing and Starting Consolidated Alarms UI 9.1 9.2

Installing Consolidated Alarms UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 42 Starting Consolidated Alarms UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 42

Chapter 10 Troubleshooting NMX 10.1 10.2 10.3

Resetting your NMX User Password . . . . . . . . . . . . . . . . . . . . . . . . . . 44 44 System Recovery: HLDCGDaemonProcess Module . . . . . . . . . . . . . 44 44 Contacting Harmonic Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 46

Appendix A Upgrading DiviTrack Pools A .1 A .2 A .3 A .4 A .5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying Your FEC Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pool Upgrade Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Socket without FEC Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electra Encoder Only Environment . . . . . . . . . . . . . . . . . . . . . . . . . .

47 47 48 48 48 48 50 50 51 51

Appendix B Upgrading ProStream 4000/ProMedia Software B.1 B.2 NMX) B.3


Upgrading ProStream 4000 Series Device Software (Using NMX) 53 Upgrading P PrroMedia Li Live a an nd Pa Package Se Series De Device So Software (Using 54 Upgrading ProMedia Origin Series Device Software (Using NMX) . 56 56

5


Chapter 1 Welcome to NMX Digital Service Manager This guide provides information on installing and configuring the NMX Server and working with NMX’s network configuration application, Digital Service Manager™ (DSM). Please read the entire guide before beginning installation. This guide has the following chapters: Chapter 1 Welcome to NMX Digital Service Manager (this (this chapter), provides an overview of NMX and describes the delivery package contents and system requirements. Upgrading g NMX N MX Overview , outlines platform requirements for NMX upgrade Chapter 2 Upgradin compatibility. 2008, is for NMX users who Chapter 3 Upgrading Win 2000/SQL 2000 to Win 2003/SQL 2008, want to upgrade both NMX and the OS/SQL platform. 2008, is for NMX systems Chapter 4 Upgrading Win 2003/SQL 2000 to Win 2003/SQL 2008, currently running Windows 2003 and SQL Server 2000, and who are upgrading their NMX application software. 2008, describes the installation of a new Chapter 5 Installing NMX on Windows 2003/SQL 2008, NMX system and recovery of an NMX system using the platform recovery media included with NMX. Chapter 6 Starting 6 Starting the N MX Server Ser ver , describes creating the server catalogs, starting the Domain Manager and the server. Software, describes installing, starting and Chapter 7 Installing and Starting NMX Client Software, recovering the NMX client software. Chapter 8 Installing and Starting Stream Editor , describes the installation and start-up of the Stream Editor. Chapter 9 Installing and Starting Consolidated Alarms UI , describes the installation and startup of the Consolidated Alarms User Interface. Chapter 10 Troubleshooting NMX , provides instructions for what to do in the event of problems, and how to contact Harmonic. Pools, describes how to upgrade (pre-NMX 5.0) DiviTrack Appendix A, Upgrading DiviTrack Pools, pools to the latest DiviTrack format. Appendix B, Upgrading ProStream 4000/ProMedia Software describes Software describes how to use NMX to download embedded software to a device.


7


Chapter 1 Welcome to NMX Digital Service Manager

1.1

Product Description

Product Description NMX Digital Service Manager™ is an integrated suite of network management tools that provides configuration, control, monitoring, and fault management for open, digital television broadcast systems. NMX supports geographically diverse broadcast sites through a client/ server architecture, and scales to support both small and large networks. NOTE: NMX 5.4 and later are only supported on Windows 2003 Server OS and SQL 2008.

1.1.1

Architecture Overview NMX has three main components: 

Server—is comprised of all NMX processes, including element managers, Domain Manager, Alarm Manager, and the Object Repository Server (ORS). All internal communication within NMX applications and processes is through the ORS. Server configuration is through the Domain Manager.



Client—is the interface to the NMX server. All supported device and monitoring configuration is accomplished through the Digital Service Ma nager. Instances of DSM can run on the server computer or a remote computer.



Database—contains all NMX configuration information. The NMX database is called the Object Repository Server (ORS) and is a Microsoft ® SQL Server 2008 catalog. In a typical installation, the database resides on the same computer as the NMX server.

In distributed networks, each site with hardware has an NMX server. You must use the server at a site when configuring the equipment at that site. However, you can remotely log in to the server using a client in any location that has network access to the server. See see Remoting on page page 10. 10. Requirements on Requirements To view the configuration of multiple sites without opening multiple clients, you add remote sites to NMX as proxy sites. Using proxy sites, a single client in one city can monitor multiple NMX servers in other cities. All sites have their own servers that manage their own local devices. The servers at proxy sites communicate independently with a client, and do not manage each other’s devices.

1.2

NMX Package Contents You can purchase NMX in one of three editions: Enterprise, Standard, St andard, and Desktop. All editions include the following software: 

NMX application media package for NMX server and client



SQL Recovery Media



Dell systems package

1-1 shows Some NMX features are licensed. Table 1-1 shows which licensed software packages you can access and how many you can install based on which NMX edition you purchased. The licenses are enabled through the License Token and License Key supplied on a sticker inside your NMX package. NOTE: SAG cannot be used to add or delete licenses to the Electra 9200 devices. License Manager should be used to guarantee precise and detailed licensing information.


8



NMX Package Contents

Table 1-1: Package Contents Enterprise 25 licenses

Package Feature

Standard 3 licenses

Advanced Alarms—includes alarm configuration (severity, latency, audible notification), alarm forwarding, and the consolidated alarm viewer.

✔

✔

User Administration—includes five levels of access, audit trails, and exclusive locking.

✔

✔

Automation Server—accesses the Automation Server and scheduling engine, including batches.

✔

✔

NMX Third-party Platform Monitoring—allows you to monitor third-party platforms using GPI contacts or SNMP.

✔

✔

Statistics—retrieves utilization statistics for VOD systems as well as alarm statistics for both broadcast and narrowcast systems.

✔

Distribution—manages proxy sites, and propagates users and software.

✔

NMX PC Server Fail Safe—includes Auto-Restart and NMX Redundancy 1:1 support for managing SQL server or NMX process failures or network outages.

✔

Audio Mode Change—supports changing the provisioned bit rate for MPEG LII.

✔

IP Any to Any Routing— allows the user to define a network group for connecting services from different input and output devices in associated encoding and multiplexing network groups.

✔

✔

Desktop 1 license

✔

lists the additional server options that you can purchase separately. Table 1-2 1-2 lists

Table 1-2: Additional Server Options Feature

Enterprise

Standard

Advanced Audio Coding (AAC)—allows you to select AAC encoded audio compression and passthrough.

✔

✔

Digital Program Insertion (DPI)—enables you to define splice points by adding DPI streams to programs.

✔

✔

Event Information Server (EIS)—allows you to configure your scrambling system with scrambling group information using EIS<>SCS protocol.

✔

✔

NMX API—Includes XML-SAPI, EIS<>MUXCONFIG, SIM PCOMP<>MUXNOTIFY protocols.

Requires additional license

Requires additional license


9

Desktop ✔



1.3

System Requirements

System Requirements Requirements The NMX software runs on preconfigured, Harmonic-approved Dell computers. If you purchased your computer from Harmonic, it includes the recommended hardware and software prerequisites, depending on the licensed software you purchase. Installation and upgrade recommendations include: 

Disabling the Internet Explorer Pop-up Blocker and Microsoft Windows Firewall features.



Using Internet Explorer 7 with NMX. Internet Explorer 8 is not recommended and should not be downloaded or installed when updating your OS.



If you are upgrading a server to N MX Version 6.3 from a Windows 2003 system system with SQL 2000, you must re-install Windows 2003, this time with SQL 2008. See Tabl on able e 2-1 2-1 on page 11 for more information.

Server-ready computers must have one of the following installed: 

Microsoft Windows Server 2003 R2 (English language only ), standard edition (not Professional), with Service Pack 2, and Microsoft SQL Server 2008 Standard Edition with ServicePack 2.

Client-ready computers must have one of the following installed: 

Microsoft Windows 2003 Server, or Microsoft Windows 7 Professional (32Bit).

CAUTION: Do not install or run any software on the NMX server or client that does not come with your Harmonic software package. Consult your Harmonic representative for further information.

1.3.1

Remoting Requirements NMX and Windows Server 2003 Standard Edition licensing support a total of three remote concurrent connections to the server (one console and two remote), regardless of the number of installed clients or licenses. Each connection can open separate client application sessions, for example, for Digital Service Man ager or Stream Editor. If a fourth user tries to log on, an error message appears noting that the number of allowed remote connections have been exceeded. Closing one remote session does not stop the server if another connection remains open. For detailed information on remote sessions, logging in as N MX console user and configuring NMX for shadow sessions, search the NMX Online Help for NMX Remote Sessions.

1.3.1 1.3.1.1 .1

Conf Config igur urin ing g Ult Ultra raVN VNC C Remo Remote te Suppo Support rt Soft Softwa ware re 1. Physically Physically walk walk to the NMX server server and install UltraVNC UltraVNC Remote Remote Support Support Software Software at at the NMX server. This installation must be made standing at the NMX server. 2. After installati installation, on, open open the UltraVNC UltraVNC Server Server Property Property Page Page and select select the System HookDll HookDll check box. 3. Clic Click k Appl Applyy, then then OK. OK. NOTE: The "Harmonic" user is created and added to your NMX server's Administrator Group during NMX installation, and should not be deleted. The Harmonic user's credentials are used to set the identity of different Domain and Element Manager processes, so that they can run as a single instance across multiple, concurrent NMX sessions.


10



1.4

Additional Software

Additional Software Some Harmonic installations may require the installation of Dell® OpenManage™ software product to make it easier to manage your platform. This is not required for NMX operation operat ion but it is supported to run on an NMX server. OpenManage automates installation, configuration, and software deployment on multiple systems remotely and the forwarding of SNMP traps for Dell hardware specific issues, such as a hard drive failures. The OpenManage software is a part of the Dell media package.


11


Chapter 2 Upgrading NMX Overview NMX systems come with the OS/SQL Server software already installed. You can upgrade to NMX Version 6.4.1.0 from versions NMX 2.0 and above. Upgrading your NMX version updates older catalog files to the current release.

2.1

Version and Platform Requirements Requirement s for NMX upgrades Table 2-1: Upgrading NMX on servers Current Configuration

Windows OS and SQL Windows 2000 Server,

New Configuration Windows OS and SQL

NMX

NMX

Type of NMX Version 6.4.1.0 Install and where to find it

2.0 to 5.3

Windows 2003 server, SQL 2008

Version 6.4.1.0 and above

Re-install Windows 2003, with SQL 2008. See Upgrading Win 2000/SQL 2000 to Win 2003/SQL 20 03/SQL 2008 on 2008 on page 12

Windows 2003 Server, SQL 2000

4.8.3 and 4.9.x

Use the media originally supplied with your server to re-install Windows 2003 OS, install SQL 2008. Service Pack (SP) 2 is required.


Contact Harmonic support. See page See page 46 46..

Windows 2003 Server, SQL 2008

4.10 and above

Windows 2003 server, SQL 2008


Install NMX. See Installing NMX on Windows 2003/SQL 200 8 on page 14.

SQL 2000

Table 2-2: Upgrading NMX on clients Current Configuration Windows OS

New Configuration

NMX

Windows OS

NMX

Type of NMX Install and where to find it

Windows XP Professional

2.0 and above

Windows 7 Professional (32Bit)


Install NMX—see NMX—see Installing and Starting N MX Client Software on Software on page pag e 37.

Windows 2003 server

4.10 and above

Windows 2003 server


Install NMX—see NMX—see Installing and Starting N MX Client Software on Software on page pag e 37.


11


Chapter 2 Upgrading NMX Overview

2.2

Upgrading from NMX 6.2.1 to NMX 6.4.1

Upgrading from NMX 6.2.1 to NMX 6.4.1 If your NMX setup contains E9200 icons created in NMX 6.2.1, complete the following steps before upgrading from NMX 6.2.1 to NMX 6.4, . NOTE: The legacy E9200 encoder configured in NMX 6.2.1 is not directly upgradeable to NMX 6.4. If you do not follow these steps, you will not be able to upgrade the catalog.

2.2.1

Prerequisites 1. Make a backup backup of the NMX 6.2.1 6.2.1 catalog (as (as a precaution precaution), ), before before beginning beginning the the upgrade. 2. Deactivate Deactivate the service configuration configuration created for legacy legacy E9200 devices. devices. 3. Go to “Connect “Connect Service Service to Network” Network” dialog dialog of the service service configurati configuration on and disconnect disconnect all all the input and output connections. 4. Delete all the legacy E9200 encoders from the NMX map. It is important that no legacy encoders remain in any network group, whether offline or online. 5. If an input icon icon to the device device was using using audio audio or video video ports (used (used for Channel Channel Group), Group), then delete the logical input device. Recreate it using port type SDI, with one SDI port per source.

2.2.2

In NMX 6.4 Upgrade the catalog from NMX 6.2.1 to NMX 6.4. Note that NMX will refuse to upgrade if there remains at least one legacy E9200 in the map, in whatever state.

2.2.3 .2.3

Crea Creati ting ng Elec lectra tra 9200 200 Encod ncoder erss 1. Open Open Digit Digital al Servi Service ce Manag Manager er.. 2. Create Electra 9200 encoders encoders to replace replace the the legacy legacy encoders encoders deleted deleted above. 3. Set the the corre correct ct IP addre address ss and and MAC MAC addres addresss 4. Select the “Desired “Desired Software Software Versio Version” n” to 9.13.00.x or higher higher.. Note that lower software software versions are not compatible compatible and will not be available in the dropdown list, even though they are present in c:\tftpboot directory. 5. Zap the the dev devic ices es 6. Recreate Recreate the links links between between the the input icon(s) icon(s) and the new new devices. devices. In case of SDI, make the connection from input SDI port to SDI port on encoder. This is a new type of connection that was not available before. Please note that Edit Connection dialog will no longer show MCX-2 cards.

2.2.4

Configuring Services The Following steps are to be repeated for all the ser vice configurations that were affected by the migration. 1. Go to “Edit “Edit Service Service Configurati Configuration,” on,” and and convert existing Program/Chan Program/Channel nel Groups Groups to be compatible with the new E9200 by selecting “Enable Automatic resource Allocation.” Other ways to create services: By creating a new n ew program group with “Automatic Resource Allocation” checked. By extraction from new E9200 encoders and then converting to E9200 Program/ Channel Group


12


Chapter 2 Upgrading NMX Overview

Upgrading from NMX 6.2.1 to NMX 6.4.1

2. Go to “Connect “Connect Service Service to Network” Network” dialog dialog of the the service configuration configuration and and connect connect all the inputs and outputs. If your original service contained Channel Groups, the old logical Input devices (Audio/Video type) no longer exist. Instead a new logical input of type SDI was created above in its place. In that case select the E9200 Channel Group and connect it to SDI port on Device Tree. 3. Activ Activate ate servi service ce config configur urati ation on.. Services are restored.


13


Chapter 3 Upgrading Win 2000/SQL 2000 to Win 2003/SQL 2008 This chapter is for NMX systems currently running Windows 2000 and SQL Server 2000 — upgrading to Windows 2003 and SQL Server 2008.

3.1

Upgrading the OS, SQL and NMX To upgrade your OS/SQL platform and upgrade to NMX Version 6.4.1.0 at the same time requires careful review of compatibility requirements and procedures. At this time, Harmonic recommends consultation with their Harmonic sales representative to perform this type of upgrade.

3.2

Supported Hardware Models This upgrade document applies to the following hardware models: 

Dell 610 (however, this model uses a different set of CD/DVDs)



Dell R210

Contacting ing Harmonic Support on page See 10.3 Contact page 46 for 46 for contact information.


12


Chapter 4 Upgrading Win 2003/SQL 2000 to Win 2003/SQL 2008 This chapter is for NMX systems currently running Windows 2003 and SQL Server 2000 — upgrading to Windows 2003 and SQL Server 2008.

4.1

Upgrading the OS, SQL and NMX To upgrade your OS/SQL platform and upgrade to NMX Version 6.4.1.0 at the same time requires careful review of compatibility requirements and procedures. At this time, Harmonic recommends consultation with their Harmonic sales representative to perform this type of upgrade.

4.2

Supported Hardware Models This upgrade document applies to the following hardware models: 

Dell 610 (however, this model uses a different set of CD/DVDs)



Dell R210

Contacting ing Harmonic Support on page See 10.3 Contact page 46 for 46 for contact information.


13


Chapter 5 Installing NMX on Windows 2003/SQL 2008 This chapter is for NMX systems running on Windows 2003 and SQL Server 2008. This chapter describes: 

5.1

Setting Up a New NMX NM X System



Installing NMX Server Application



NMX System Recovery on Windows 2003 and SQL 2008

Setting Up a New NMX System These instructions are for new NMX system installations on Windows 2003 Service Pack 2 and SQL 2008. For NMX remote access requirements, see Remoting Requirements on Requirements on page page 10. 10. This section describes the initial installation of NMX: 

tells how to start up and log on to the computers. 5.1.1 5.1. 1 Get Gettin ting g Start Started ed tells



gives a reminder about updating antivirus files. 5.2 Install Installing ing NMX Server Applicat Application iongives



5.2 Install Installing ing NMX Server Applicatio Application n tells how to install the NMX software on the server.

When you have the NMX software installed, go to these sections to complete the set up: 

5.1.1

on pag page e 31. Starting the th e NMX Ser ver on



on page page 37. Installing and Starting NMX Client Software Software on



Installing and Starting Stream Editor on on page page 41.



on pag page e 42. 42. Installing and Starting Consolidated Alarms UI on

Getting Started The NMX server and client hardware typically come with all OS and SQL Server software installed. You can begin using the server and client computers after you connect them to your network and provide IP settings. NOTE: Harmonic customer support recommends the use of Internet Explorer 7 with NMX. Internet Explorer 8 is not recommended and should not be downloaded or installed when updating your OS.

To set up an NMX server or NMX client: 1. Unpack the computer computer and install in in a system system rack or place place in the approp appropriate riate location. location. 2. Using a standard standard Ethernet Ethernet cable, cable, connect connect the computer computer to your your network. network. 3. Start Start the the comp comput uter er.. 4. Enter the user name name and passwor password. d. If you you did not not change change the default default login, login, use Administrator as the user name: User: Administrator Password: [required]


14


Chapter 5 Installing NMX on Windows 2003/SQL 2008

Setting Up a New NMX System

NOTE: You must log in to Windows 2003 as a user with administrator permissions permissions to run the NMX NMX server software. The server must have a password set up for access from Windows 7 client. The administrator can add other users, if necessary. necessary. The NMX client software can run under any user with administrator permissions.

5. Set the IP address address and other network network information information for for the computer. computer.

s ervice or stream provisioning. Changing device IP CAUTION: Do not change IP addresses during service addresses during service or stream provisioning is service affecting. Now you are ready to perform software installation tasks. NOTE: The server must have network connectivity to the devices it manages and to client computers. Client computers need network connectivity only to the server computer.

5.1.2

Managing NI NIC In Interfaces 1. From th the Start menu select Command Prompt. The Command Prompt (also known as DOS window) screen appears. 2. In the the DOS DOS win windo dow w typ type e ipconfig /all and press Enter. The The IP configuration config uration of each network interface card (NICs) in your server is displayed. Each NIC also has a corresponding MAC address (listed as physical address). Make a notation of the one-to-one mapping between the Logical NIC Icon (listed as Local Area Connection) and the Physical NIC port (listed as the MAC address). Notice how the last digit of the MAC address sequentially increases for each NIC. For example, if your screen display shows Ethernet adapter Local Area Connection and a corresponding MAC address 00-21-9B-8A-B1-F0, then you can assume this is NIC 1. N IC 2, for example, may appear under Ethernet adapter Local Area Connection 2 with a MAC address ending in F2. TIP: The MAC address with the lowest number is typically NIC port 1. The next MAC address is NIC port 2 and so forth. See the sample listing shown below.

Physical NIC Ports

Logical NIC icons

1

Local Area Connection 3

2


3


4


Recommended conventions for port allocations: Physical NIC Ports

Logical NIC icons

1

Management

2

CA S

3

Remote Access

4

Troubleshooting


15



Setting Up a New NMX System

3. Righ Rightt-cl clic ick k on on the the My Network Place icon and select Properties. The Network Connections panel appears.

Figure 5-1: Network Connections Panel 4. Right-click Right-click on the the LAN or High-spe High-speed ed Internet Internet name (for (for example, example, Local Area Area Connection Connection 2) and select Rename in order to match up with the results shown from your ipconfig /all query. 5. Rename the logical logical port connectio connections ns using using the table shown on on the previous previous page. Remember to label the physical NIC ports on the back of the hardware as well.


16




6. From From the Advanced Advanced menu menu select select Advanced Advanced Settings... Settings..... The Advanced Advanced Settings Settings panel appears. From this panel you can set the order (top to bottom) using the green arrows.

Figure 5-2: Advanced Settings Panel 7.

Highlight Highlight a connection connection and press press either either the up or down down (green) (green) arrow arrow to rearrange rearrange your your list.

NOTE: The management NIC should have the highest priority. If the connections are not in the correct order the NMX redundancy feature will not work.

8. Click OK. 9. Before Before you install the the NMX server application, application, check check that that the NMX Server system system environment variables are set correctly, as the installation batch files run some commonly required external commands. Make sure this system path appears in C:\Windows\System32\find.exe or %systemroot%\System32\find.exe.

5.2

Installing NMX Server Application 1. Have your NMX License Token Token and License License Key Key handy. handy. If you’re you’re not sure sure where this this information is located, keep in mind the following: 

For new NMX installations, the License Token and Key were provided to the department that placed the order (for example, the purchasing department).



For upgrades to an existing N MX installation, installation , the License Token and Key are provided provided to the person that places the upgrade request.



The information could be in a pdf that was e-mailed to your customer e-mail address.



The information could be on papers sent to your customer shipping address.

2. Using Windows Windows Explorer Explorer,, navigate navigate to the NMX Applicati Application on Media Media root root directory directory and double-click the file Setup.exe.


17




NOTE: NTP (Network Time Protocol) is required if NMX redundancy is enabled or if you have licensed Electra9000 and ProStream 1000 devices. Make sure you install and configure NTP during the NMX installation process to allow for the loading of new licenses onto a device.

3. If you curren currently tly have an old version version of NMX already already installed, installed, you you will be prompted prompted to uninstall it:

This will remove an existing version of NMX from your machine. Do you want to proceed? Click OK. If you don’t have an existing build, skip to to Step Step 6. When upgrading using the the setup.exe, you will not be asked to remove any NMX components. If you use the Control Panel’s Add or Remove Programs, during the uninstall process, you will be prompted to confirm the removal of various NMX components. It is recommended that you answer Yes or Remove to the prompts. NOTE: After Acrobat Reader finishes uninstalling, you'll be prompted to restart the computer. Select No, and let the NMX uninstall continue uninstalling the other components. Wait for the NMX wizard to prompt you to restart the machine.

After uninstalling completes: 

Reboot the computer and start the NMX installation program again.

4. If you you do not not have the the corre correct ct OS servic service e pack, pack, click click Yes when the N MX installation program asks if you want to install the appropriate service pack. When the OS service pack installation completes: 

Reboot the computer and start the NMX installation program again.

5. Doub Doublele-cl clic ick k the file file Setup.exe. 6. Click Next in the Setup window. 7.

In the NMX Registratio Registration n dialog dialog box, box, enter your your user name and company name, and and click click Next.

8. In the NMX License License Registratio Registration n dialog dialog box, box, enter the the License License Token Token and and License License Key that you received with your software package, and click Next. 9. Read Read the License License Agree Agreement ment.. If you accept accept the terms terms,, click click Next. 10. In the Information Information dialog dialog box, click click Next. 11. In the Select Components Components drop-down, drop-down, select select Client and Server, and click Next. 12. In the Server Settings dialog box, enter a unique identifier identifier for the site, and clickNext. If you are upgrading: This field will be populated with the Site ID of your existing system.

You can enter any number from 11–2000. 11–2000. If you are installing for the first time: You 13. In the SQL Server Name text box, confirm confirm or edit the host name of the computer where where the SQL Server database is installed, and click Next. 14. In the SQL Catalog Name text box, box, enter the name of the the SQL Server catalog used by by NMX. The name must start with an alphabetic character. If you are upgrading : This field will be populated with the catalog name from your existing system. If you are installing for the first time: In this step, you’re just naming just naming the the catalog. You create the catalog after you finish installing NMX. The default catalog name is must create the NMXDB.


18




15. In the Backup Directory Path text box, enter the full path to a directory on the SQL Server computer where you want to save NMX database backups. NOTE: The default backup directory in the Full Path field is C:\databasebkup. NMX automatically creates this directory and populates this field. Harmonic strongly recommends that you use the default backup directory.

16. Click Click Next. Next. 17. If you are upgrading upgrading and have already already installed the MIB Browser and Acrobat, Acrobat, you can click Install to start the installation. If this is the first time you are installing, proceed with the following steps. 18. Click Yes Yes if asked if you want to modify your SQL memory (set to 50% of available RAM). 19. In the Start Copying Files Files dialog dialog box, click click Next. The software installation begins. When the NMX software installation finishes, the M G-Soft MIB Browser installation begins. 20. Follow Follow the MG-SOFT MIB Browser Browser installation installation through the onscreen onscreen instructions. instructions. When the MG-SOFT MIB Browser installation finishes, the browser opens. Close the window. 21. NMX documentation documenta tion requires Acrobat Reader. Reader. Follow the onscreen steps to install Acrobat Reader. 22. If you are installing a Typical Typical Client and Server, the Wizard Wizard will prompt you to install NetTime. An NTP Server is required for NMX; follow the installation instructions in the NetTime Setup Wizard. Identifying N MX If you are upgrading : Refer to your notes on NTP server addresses from Identifying Settings to Restore to Restore to recreate your settings in the NetTime Options dialog box. If you are installing for the first time: You must configure at least one server name in the NetTime Options dialog box before you can proceed. NOTE: Harmonic recommends using the default settings for all other NetTime options. When the NetTime Options dialog box appears, enter the server addresses, accept the defaults, and click OK. If you change the NetTime settings, the service can lock up, requiring you to restart the computer.

23. When the installation finishes, you are prompted prompted to restart the computer. computer. Select Yes, Yes, I want to restart my computer now, and click Finish. NOTE: Restarting the computer is essential to the proper performance of the following steps.

24. Configuring Configuring the catalog. catalog. If you are upgrading: The first time the Domain manager is started after the upgrade and reboot, NMX detects the old catalog and prompts you to upgrade it. Select Ok.

An automated catalog upgrade process starts up, and the Upgrade NMX Catalog dialog box appears. You You will be prompted to enter a new name for the catalog. c atalog. NMX N MX generates a name from your existing catalogs and appends the new version and build number onto the name. You You can use this auto-generated a uto-generated name, or you can give the catalogs a user-defined u ser-defined name, but the new name must name must be be different from the old name (this only applies to upgrades). Log in as follows:

Enter new catalog name:


19




User: sa Password: (the default is harmonic)

Domain Manager automatically points to the new catalog and uses it when Domain Manager is started. When you have finished installing the N MX server application, application , you are ready to create the Catalogs on database catalogs. See 6.1 Creating Catalogs on page page 31 for 31 for instructions.

5.2.1

Restoring NMX Redundancy 1. In the maste masterr server server Domain Domain Manager Manager,, stop the the NMX server server. NOTE: Ensure that the NMX is not running on both the Primary and backup PCs.

2. In the Doma Domain in Manager Manager of of the prim primary ary PC, PC, select select Server ServerFail Safe > Setup NMX Redundancy. The NMX Redundancy Setup Wizard opens. 3. Read Read the the firs firstt scre screen, en, and click click Next and ensure that the system is compliant with suggested guidelines. 4. In Step 2 of the the wizard, wizard, define the backup backup server server and backup database. 

Enter the backup NMX server IP address.

5. At this point, if the system system detects detects that that the site site ID or database database server names do do not match, a dialog box opens with a field to enter the new site ID. The site ID is a unique number for each server except in the case of NMX redundancy, when both backup and master servers share the same ID. Ensure that after the PC reboots, both PCs have successfully logged into the OS and continue the redundancy setup on the primary PC. If you use different site IDs for both primary and backup, both will have to be reset. The site I Ds must be different at any given time. 

Click Next.

6. In Step 3 of the wizard, wizard, define define a unique unique virtual virtual IP address. address. The The virtual IP address address is not mandatory, but is needed if external clients are connected to the system and are not designed to handle the concept of server redundancy. In this step, you are creating one IP address that is “virtually” assigned to two NIC cards. 

In the Virtual IP field, add an IP address. The virtual IP address must belong to the same subnet and cannot be already assigned on the network.

The Virtual IP address is not assigned to both NICs, only to the active NMC NIC. NMX assigns this address dynamically to the active NMX domain when the Domain Manager starts up. The virtual IP address maps to the MAC address. When you shut down the Domain Manager, the virtual IP address is released. NOTE: Do not disable a NIC card from your network configuration while your system is in redundancy mode or the virtual IP address will be lost. 

From the Master MAC Address drop-down list, select the MAC address of a NIC card listed on the master server that is used for the management network.



From the Backup MAC Address drop-down list, select the MAC address of the corresponding NIC card on the backup server.

NOTE: Do not configure two NIC cards on the same PC subnet or the TFTP daemon will malfunction. 


Select the Main check box to show which virtual address is the main address if you

20




have more than one NIC card. The main address is the address that NMX clients use to connect to the server. 7.

Click Finish. Step 4 of the wizard shows the process of establishing the replication between the master and backup databases and updates the registry keys. If the setup is successful, you will see a Redundancy Setup Completed Successfully message.

NOTE: This step may take several minutes to complete.

8. Click Close to close the wizard. Once you have set up NMX redundancy, you will see three columns in the Domain Manager window: Component, State on Master, and State on Backup. The second two columns display the state of the component on the master and backup PCs. 9. If you want to test test the setup, setup, you can force force a switch, switch, and recover recover the master master server to ensure and verify the redundancy setup. NOTE: If an NMX redundancy switch occurs while devices are in the process of background downloading, the download is not completed successfully. successfully. You must start the download again. If the download was completed but the device was not reset, you will see a Software Mismatch alarm.

5.2.2

Configure Au Autostart NM NMX If required, you can now configure the Autostart feature of NMX. 1. From From the Domain Domain Manager click Fail Safe/Auto Safe/Auto Restart Restart preference. preference. 2. Check the the boxes, boxes, Auto Auto Restart Restart Preferenc Preference e for both primary primary and and standby standby NMX. 3. In the User Name Name field enter the the Windows login login name “Admini “Administrator strator..” 4. In the User Passwor Password d field enter the Windows Windows passwo password rd “Admin “Admin..”

5.3

NMX System System Recove Recovery ry on Windows Windows 2003 200 3 and SQL 2008 200 8 This section describes the steps to recover an NMX system on Windows 2003 Service Pack 2 running SQL Server 2008. Refer to any README document in the recovery media before beginning any restoration procedures. NOTE: System recovery is only necessary in the case of serious service-affecting situations, such as RAID failure, virus attacks, corrupted data, and s o on. Most users never need to perform system recovery. Contact Harmonic Support if you have questions about your system integrity. integrity. NOTE: To successfully restore NMX systems with IRIS installed, be sure to use the version of the recovery media that came with your system, otherwise IRIS will be disabled.

New NMX server and client computers are typically delivered with the OS and SQL Server software pre-installed. To perform the recovery for both server and client you need the following: 

Harmonic SQL Recovery Media for SQL 2008.



Harmonic NMX Application Media.



Backups of your NMX server database catalog cat alog files and configuration settings, if available.


21




NOTE: If during recovery a pop-up opens to note that the HLDCGDaemonProcess Module is barred from execution by Microsoft Data Execution Protection (DEP), see 10.2 Syste System m Recove Recovery: ry: HLDCGDaemonProcess Module on page page 44 to 44 to resolve the issue.

The following three sections step through the recovery process.

5.3. 5.3.1 1

Reco Recove very ry Proc Proces esss for for Pow Power erEd Edge ge™ ™ NonNon-R6 R61 10 Mode Models ls NOTE: If you upgraded your server from 2000 SQL to 2008 SQL refer to your upgrade procedure (in your upgrade kit) provided by Harmonic Inc.

Harmonic provides recovery media to restore the computer in the event of a disk crash or other failure on an NMX server or client computer. CAUTION: This section only applies to recovery. Please consult with Harmonic Support if you are unsure whether you need to perform a system recovery. recovery.

These instructions apply to servers originally supplied with Windows 2003 and SQL 2008: 1. Back up your catalogs catalogs and embedde embedded d SW onto onto another another media, media, or use the most recent backups that you have. If you have backup files, they are usually in c:\databasebkup. Contact Harmonic Support if you aren’t sure how to make or find backups. 2. If you are able able to access access Domain Domain Manager Manager and you you have redundancy redundancy enabled, enabled, use Restoring ng NMX Redundancy Redundancy Domain Manager to break redundancy, redundanc y, as described in5.2.1 in 5.2.1 Restori on pag page e 20. 20. 3. Refer to the instructio instructions ns in the the next section section to restore restore the OS and and SQL softwar software. e. 4. Restore Restore the backed backed up catalogs catalogs from from the flash flash drive drive (USB drive) drive) or other other media media to the c:\databasebkup directory, so they can be accessed by the SQL database. 5. Copy Copy the the emb embedd edded ed SW (fr (from om Step Step 1) back onto the device. 6. Install Install the NMX applica applicatio tion n softw software are.. See See 5.2 Instal on Installing ling NMX Server Application Application on page 17 for instructions. 7.

If there there is a backup backup NMX, determine determine whether whether it also needs needs a full full OS recovery recovery.. Contact Harmonic Customer Support if you need help determining this. If the backup does need an OS recovery, .repeat these steps for the backup unit.

Restoring ng NMX Redundancy on pag 8. Resto Restore re NMX NMX redun redunda dancy ncy.. See See 5.2.1 Restori page e 20 for 20 for instructions.

5.3. 5.3.1. 1.1 1

Post ost-Rec -Recov over eryy OS sett settin ings gs After you finish the OS installation and recovery, refer to the SeaCOM CD for information regarding the configuration of SeaCOM jumpers (most systems utilize a SeaCOM card).

5.3. 5.3.2 2

Reco Recove very ry Pro Proce cess ss for for Pow Power erEd Edge ge R6 R610 Mode Models ls (Mu (Mult ltip iple le Dis Disks ks)) The following recovery procedures apply only to the PowerEdge R610 workstation.


22



5.3. 5.3.2. 2.1 1


Usin Using g th the Win Windo dow ws OS OS Dis Diskks lists the CDs or DVDs necessary to re-install your applications. Table 5-1 5-1 lists

Table 5-1: CDs or DVDs for R610 R610 Software Installation # of CDs or DVDs

Disk Title R AI D Utility for HWP-2D (for R210)

1 CD

Windows Recovery CD1

1 CD


1 CD

Windows Recovery CD3 - SP2

1 CD

SQL Server & Utilities

1 DVD

Security Updates

1 CD

Part # SW-BU-SRV2K3-RCVRY-PK- C -1

SW-BU-SRV2K3-U PDT- CD -1

1. Install disk disk 1of the OS recovery recovery disk. disk. Just before before jumping jumping to Windows Windows a text line line will read read “Press any key to boot from CD …”. When you see this screen, press a key on the keyboard (you only have a few seconds to do this). 2. The first first Windows Windows setup setup screen screen appears appears for for 8-10 minutes minutes and the PC PC reboots. reboots. 3. The second second Windows Windows setup screen screen appears appears (display (displaying ing a count down down timer timer and is set set to approximately 39 minutes). Your PC will eventually auto reboot. 4. When the the Ctrl-Alt-Del Ctrl-Alt-Del screen screen appears appears logon to the PC (there is no passwor password) d) 5. The PC prompts prompts for for the second second OS disk. Remove Remove the first disk, disk, and install the second second disk disk and click OK. 6. Click Next when when the Windows Windows Server Server 2003 R2 Setup Setup Wizard Wizard appears. appears. 7.

Click Click Next Next when the the Setup Setup Summary Summary dialo dialog g box appea appears. rs.

8. Click Next when when the Completing Completing Windows Windows Server 2003 R2 R2 Setup dialog box box appears. appears. 9. Click Finish Finish when when the Windows Windows Server Post-Setup Post-Setup Security Security Updates Updates dialog dialog box appears appears.. 10. Click Yes Yes when you are asked “if you want to close this page?” 11. Reboot Reboot the server and log back back into the PC. 12. Click Start and select select Run. Run. 13. In the text field field type oobe/msoobe /a and click OK. This process may take some time. 14. Click OK after a message appears stating that the Windows is already already activated (if the BIOS loaded correctly). If it did not load correctly you may need to update your BIOS. 15. Click OK to exit exit the installation installation process. process. 16. Install disk 3 (SP) and when prompted prompted type1 and press press Enter to start the installation installation process. This may take some time while it installs the necessary files. 17. Click Finish and wait a moment while the PC reboots. You You can also remove the CD from the drive.

5.3.2 5.3.2.2 .2

Usin Using g the the SQL SQL 2008 2008 Rec Recov over eryy Medi Mediaa for for Win Window dowss 2003 2003 The two sections below describe how to install the SQL 2008 Recovery Media using either supplied CDs or DVDs. Load CDs 1 through 4 (one at a time). This step essentially copies the contents of each CD to the t he hard disk. Type Type 1 and press Enter to start star t loading each disk. When the disk has completed the copying process, press any key to release the CD.


23




1. Press any key after after the screen screen text text appears appears stating stating how to start the SQL installer installer.. 2. Click Click Start Start and and select select My Compute Computerr. 3. Navigate to the SQLxxxx_ SQLxxxx_Installer_ Installer_yy yy directory directory and double-click double-click on the Install.cmd Install.cmd file to start the install process. If you are using DVDs

1. Log Log into into the the PC and and inse insert rt the the DVD. DVD. 2. Click Click the Cancel Cancel button button when when the hardwa hardware re wizar wizard d appears appears.. 3. Type 1 and press press Enter when when prompted prompted for a SQL option. option. The The SQL installer installer loads various various drivers. 4. Click Next Next to install install the SeaCOM driver driver.. For informati information on on configuring configuring SeaCOM SeaCOM jumpers, jumpers, see the SeaCOM CD for more information. 5. Click Click OK to accept accept the the terms terms of the the license license agree agreement ment.. 6. Click Next. ext. 7.

Clic Click k Ins Insta tall ll..

8. Click OK when you receive receive a warning warning about about non-certified non-certified Windows Windows drivers. drivers. 9. Clic Click k OK OK onc once e aga again in.. 10. Click Finish Finish to complete the SeaCOM driver driver installation. installation. 11. Click OK to restart the PC. 12. Logon to the PC. The The PC asks for disk disk 1. 13. Insert disk 1and click OK. The file extraction process begins. The PC restarts one more time. 14. Remove the DVD DVD from the drive (before the install process starts once again!). 15. The server reboots once again. At the next opportunity, login to the PC. The system asks for OS disk number 1. Install disk 1 and click OK. 16. The PC reboots twice more. You You will need to logon both times. Remove the CD from the drive. Next, a screen asks you to press any key. After you comply the PC reboots a final time. 17. Logon to the PC. You You are now ready ready to check your post-recovery OS settings and load (page 17). the NMX application software page

5.3.2 5.3.2.3 .3

Usin Using g the the Wind Window owss 2003 2003 Secu Securi rity ty Upda Update tess This CD will install all of the critical and high importance security patches and hotfixes released by Microsoft onto an existing Windows 2003 server. The list of security updates can be found in the root directory of the CD. Installation Steps

1. Stop Stop the Domai Domain n Manager Manager and and close close all appl applicat ication ions. s. 2. Inser Insertt the the CD into into the driv drive. e. 3. Go to to the local local CD driv drive e and doubledouble-cli click ck the the InstallUpdates.cmd file. 4. In the prompt prompt window window,, enter 1 to select Install OS security security updates. updates. 5. Answer Answer 'y' 'y' to two two confir confirmat mation ion prom prompts pts.. 6. Installa Installation tion of of the securi security ty patches patches will will proc proceed. eed. 7.

The system system will will automatical automatically ly reboot reboot itself itself at the end of of the installati installation. on.


24



5.3. 5.3.2. 2.4 4


Post ost-Rec -Recov over eryy OS Sett Settin ings gs After you finish the OS installation and recovery, refer to the SeaCOM CD for information (see the manual (part # 7205E)) regarding the configuration of SeaCOM jumpers (most systems utilize a SeaCOM card).

The SeaComm drivers may not have installed completely. Please check the following: 1. The SeaComm drivers drivers may may not not have have installed installed completely completely.. 2. Click Click Windo Windows ws Start Start > Contro Controll Panel Panel > System System.. 3. Clic Click k the the Hard Hardwar ware e tab. tab. 4. Clic Click k Devi Device ce Man Manger ger button button.. 5. Find the node in the tree tree view Other Other devices devices > Other Other PCI Bridge Bridge Device. Device. IfIf it has a yellow exclamation icon. 6. Fini Finish sh insta install llin ing g the dri driver vers. s. 7.

Right-click Right-click Other PCI Bridge Bridge Device Device and and select select Update Update Driver. Driver.

8. Sele Select ct No, No, not not this this tim time. e. 9. Select Select Instal Installl the soft softwar ware e automati automaticall callyy. 10. Click Click Finish Finish.. 11. Repeat the above steps when additional Found New Hardware Wizard Wizard displays.

Setting to ASP.NET 2.0 1. Click Windows Windows Start > Control Control Panel > Administrative Administrative Tools Tools > Internet Internet Informatio Information n Services (IIS) Manager. 2. In the IIS Manager, Manager, expand the tree tree node to to select Web Sites/Default Sites/Default Web Web Site. 3. Right-c Right-clic lick k on the Defaul Defaultt Web Site Site and click click Propert Properties ies.. 4. Sele Select ct the ASP.NE ASP.NET T tab. tab. 5. In ASP ASP.NET .NET version version field, field, selec selectt 2.0.XXX. 2.0.XXX. 6. Click OK.

Stop automatic updates 1. Click the Windows Windows Start Start menu and select Control Control Panel > Automatic Automatic Updates. Updates. 2. Select Select Turn Turn off off Autom Automatic atic Updates Updates.. 3. Click OK.

Set the server name 1. Click Click the Wind Windows ows Start Start menu menu and Contr Control ol Panel Panel > System System.. 2. In the System System Proper Properties ties dialo dialog, g, click click the Compute Computerr Name tab. tab. 3. Click Cha Chan nge. ge. 4. Type in the the appropr appropriat iate e computer computer name name and and click click OK. The system notifies you that a reboot is necessary. 5. Click OK. 6. Click Click OK again again to to close close the Syste System m Propert Properties ies.. 7.

At the "Do "Do you want to restart restart your computer computer now?" prompt, prompt, click Yes. Your Your server is now in factory fresh state, stat e, ready for the NMX N MX installation. insta llation.

Managing g NIC Interfaces Interfaces.. 8. To set the network network configuraiton configuraiton IP and NIC priority priority.. See5.1.2 See 5.1.2 Managin


25



5.3. 5.3.3 3


Reco Recove very ry Pro Proce cess ss for for Pow Power erEd Edge ge R2 R210 Mode Models ls (Mu (Mult ltip iple le CDs) CDs) The following recovery procedures apply only to the PowerEdge R210 workstation.

5.3. 5.3.3. 3.1 1

Usin Using g th the Win Windo dow ws OS OS Dis Diskks Table 5-2 5-2 lists lists the CDs or DVDs necessary to re-install your applications.

Table 5-2: CDs or DVDs for R210 R210 Software Installation # of CDs or DVDs

Disk Title R AI D Utility for HWP-2D (R210)

1 CD


1 CD


1 CD

Windows Recovery CD3 - SP2

1 CD

SQL Server & Utilities

1 DVD

Security Updates

1 CD

Part # SW-BU-SRV2K3-RCVRY-PK- C -1


1. Insert the CD labeled labeled RAID Utility Utility for HWP-2D. HWP-2D. This This utility utility is for R210 R210 to break up hard drive software mirror. mirror. 2. At the the DOS DOS pro promp mptt typ type e clean. This command executes an f-disk script that resets the hard drive so you only have to load the operating system (OS) once. 3. Remove Remove the the CD after after the script script has has execut executed. ed. 4. Press CTRL-A CTRL-AL LT-DELIf the system does does not reboot. reboot. The first Windows Windows setup setup screen screen appears for 8-10 minutes and the PC reboots. The second Windows setup screen appears. Your PC eventually auto reboots. 5. Logon onto onto the PC PC when the the Ctrl-Alt-Del Ctrl-Alt-Del screen screen appears. appears. There is no passwor password. d. 6. The PC prom prompts pts for the secon second d OS disk. disk. 7.

Remove Remove the the first first disk, disk, and instal installl the secon second d disk. disk.

8. Click OK. 9. Click Next when when the Windows Windows Server Server 2003 R2 Setup Setup Wizard Wizard appears. appears. 10. Click Next when when the Setup Summary dialog dialog box appears. appears. 11. Click Next when the Completing Windows Server 2003 R2 Setup dialog box appears. 12. Click Finish when the Windows Server Post-Setup Post-Setup Security Updates dialog box box appears. 13. Click Yes Yes when you are asked “If you want to close this page?” 14. Click the “Do not display this page at logon” check box box at the bottom of the Manage Your Servers dialog box. (Type in any text in the text field so the OK button becomes available). 15. Click Click OK. 16. Reboot Reboot the server and log back back into the PC. 17. Click Start and select select Run. Run. 18. In the text field field type type oobe/msoobe /a and click OK. 19. Click OK after a message appears stating that the Windows is already already activated (if the BIOS loaded correctly). If it did not load correctly you may need to update your BIOS. 20. Click OK to exit exit the installation installation process. process.


26




21. Install disk 3 (SP). When prompted prompted,, enter 1 and press Enter to start the installation installation process. This process may take some time while it installs the necessary files. 22. Click Finish. The PC reboots. reboots. You You can also remove the CD from from the drive. Restoring ng the Mirrored Mirrored Hard Drive on page NOTE: Remember to restore mirroring (see 5.3.6 Restori page 29) 29) after installing operating system.

5.3.3 5.3.3.2 .2

Usin Using g the the SQL SQL 2008 2008 Rec Recov over eryy Medi Mediaa for for Win Window dowss 2003 2003 The two sections below describe how to install the SQL 2008 Recovery Media using either supplied CDs or DVDs. Load CDs 1 through 4 (one at a time). This step essentially copies the contents of each CD to the t he hard disk. Type Type 1 and press Enter to start star t loading each disk. When the disk has completed the copying process, press any key to release the CD. 1. Press any key after after the screen screen text text appears appears stating stating how to start the SQL installer installer.. 2. Click Click Start Start and and select select My Compute Computerr. 3. Navigate to the SQLxxxx_ SQLxxxx_Installer_ Installer_yy yy directory directory and double-click double-click on the Install.cmd Install.cmd file to start the install process. If you are using DVDs

1. Log Log into into the the PC and and inse insert rt the the DVD. DVD. 2. Click Click the Cancel Cancel button button when when the hardwa hardware re wizar wizard d appears appears.. 3. Type 1 and press press Enter when when prompted prompted for a SQL option. option. The The SQL installer installer loads various various drivers. 4. Answer Answer “No” or “Reboot “Reboot later” when asked asked by by the installer. installer. 5. Click Next Next to install install the SeaCOM driver driver.. For informati information on on configuring configuring SeaCOM SeaCOM jumpers, jumpers, see the SeaCOM CD for more information. 6. Click Click OK to accept accept the the terms terms of the the license license agree agreement ment.. 7.

Click Next. ext.

8. Clic Click k Ins Insta tall ll.. 9. Click OK when you receive receive a warning warning about about non-certified non-certified Windows Windows drivers. drivers. 10. Click OK once once again. again. 11. Click Finish Finish to complete the SeaCOM driver driver installation. installation. 12. Click OK to install install the Audigy driver driver and restart restart the PC. 13. Logon to the PC. The The PC asks for disk disk 1. 14. Insert disk 1and click OK. The file extraction process begins. The PC restarts one more time. 15. Remove the DVD DVD from the drive (before the install process starts once again!). 16. The server reboots once again. At the next opportunity, login to the PC. The system asks for OS disk number 1. Install disk 1 and click OK. 17. The PC reboots twice more. You You will need to logon both times. Remove the CD from the drive. Next, a screen asks you to press any key. After you comply the PC reboots a final time. 18. Logon to the PC. You You are now ready ready to check your post-recovery OS settings and load (page 17). the NMX application software page


27



5.3. 5.3.4 4


Reco Recove very ry Proc Proces esss for Pow PowerE erEdg dgee R21 R210/R6 0/R61 10 Mode Models ls (Sin (Singl glee DVD) DVD) The following recovery procedure applies only to the PowerEdge R210 and R610 workstations delivered with NMX 6.4.1 or greater or IRIS 2.0 or greater. Workstations with earlier NMX or IRIS versions should use their original recovery CDs. NOTE: The DVD’s recovery image is system-dependent. Your system architecture and hardware must be similar to your initial NMX configuration. Using the platform recovery image will r e-format your hard drive. The recovery DVD does not save or back up your user files, but re-creates the initial system platform.

5.3. 5.3.4. 4.1 1

Usin Using g the the NMX NMX Pla Platf tfor orm m Rec Recov over eryy DVD DVD Table 5-3 5-3 lists lists the disk media necessary to re-install your initial platform.

Table 5-3: Media for R210 and R610 Software Installation Disk Title

# DVDs

Part #

Windows Recovery DVD

1 DVD

SW-BU-SRV2K3-RCVRY-PK- C -01

Security Updates

1 CD


1. Insert the Recovery Recovery Disk DVD, DVD, then manually manually re-boot re-boot the system. system. 2. Select to re-boot re-boot from from the Recovery Recovery Disk DVD. DVD. The DVD DVD will reforma reformatt your hard drive drive with a new image. 3. Confirm that you want to run run the Recovery Recovery Disk Disk DVD DVD and reformat reformat your hard hard drive. drive. Windows restarts and a DOS window opens. 4. Confirm Confirm again that that you want to reforma reformatt your hard hard drive. Everything on your your drive will will be deleted. The recovery DVD sets up a system with a standard amount of RAM. If your system contains a different amount of RAM, an alert appears, reminding you to re-configure your system for the correct amount of RAM after recovery. 5. Platf Platfor orm m rec recov overy ery begi begins ns.. The recovery should take approximately 15 15 minutes. 6. When the alert appears appears stating stating that the the new recovery recovery image image is applied, applied, eject the DVD DVD and reboot. Windows restarts. The product key is automatically entered; do not touch the keyboard or enter text. 7.

At the the Window Windowss logon logon promp prompt, t, the the usernam username e Administrator appears; enter the password harmonic.

8. Set personali personalized zed settings, settings, LAN connectivity connectivity,, and IP address, address, etc. etc. Contacting ing Harmonic 9. Re-insta Re-install ll your your NMX applicati applications ons.. If you need assi assistanc stance, e, see 10.3 Contact on page page 46. 46. Support on Windows 2003 Security Updates 10. Install Security Security Updates; Updates; see section section 5.3.2.3 Using the Windows on pag page e 24. 24. 11. If necessary, restore mirroring after completing the recovery recovery process (see5.3. (see5.3.6 6 Rest Restori oring ng the Mirrored Hard Drive on Drive on page page 29). 29).


28



5.3. .3.5


Post-Recovery OS se setti ttings After you finish the OS installation and recovery, refer to the SeaCOM CD for information regarding the configuration of SeaCOM jumpers (most systems utilize a SeaCOM card).

5.3. .3.6

Resto estori ring ng the the Mir Mirro rore red d Har Hard d Dri Drive ve NOTE: Before you begin, make sure that your system supports mirrored hard drives.

You must manually re-establish the mirrored hard drive. The following instructions rely on these assumptions: On the computer there are two dynamic disks, disk 0 and disk 1. Disk 1 (the second drive) is entirely unallocated. Shown below are example software mirroring partitions created using Window’s Disk Management utility.

Figure 5-3: PE R210 2 x 250 GB Example To re-establish the t he mirrored hard drive: 1. Right ight-c -cli lick ck the the My Computer icon on your desktop. 2. From From the the short shortcut cut men menu, u, sel select ect Manage. 3. From From the Computer Computer Management Management tree, navigate to to the Storage Storage icon icon and select select Disk Disk Management. In the bottom window that appears on the right side of the tree, Disk 1 will be displayed as either a foreign or unknown disk. 4. Right-click Right-click Disk Disk 1 and from from the shortcut shortcut menu select select Revert Revert to Basic. Basic. (R210 (R210 models models only should skip Step skip Step 5). 5. When the basic disk reverts, reverts, right-cli right-click ck and select Disk1 Disk1 and and from from the shortcut shortcut menu menu select Upgrade to Dynamic Disk. The Upgrade to Dynamic Disk dialog box appears. 6. Che Check ck the boxes boxes for for Disk Disk 0 and Disk Disk 1, 1, and clic click k OK. The Disks to Upgrade dialog box appears, confirming the disks you selected to upgrade. 7.

If the the disks disks sele selected cted are correc correct, t, click click OK. The system prompts you to restart the system.

8. Click OK. After the system restarts, you will be prompted to restart again. 9. Click the Yes radio button to restart.


29



Installing and Updating Antivirus Definition Files

NOTE: After you login, return to the Disk Management window by following steps 1 through 3.

10. Right-click Right-click the C: partition partition and select select Add Mirror. The Add Mirror dialog box appears. 11. Select Disk Disk 1 and click click the Add Mirror button. 12. Restart the computer computer to establish the restored restored hard drive. drive.

5.4

Installing and Updating Antivirus Definition Files If you use antivirus software, it is your responsibility to install the most recent updates and virus definition files. See your antivirus software manufacturer’s website for the most current files.


30


Chapter 6 Starting the NMX Server This chapter tells how to set-up and start the NMX Version 6.4.1.0 server application after it has been installed. This chapter describes: 

Creating Catalogs



Setting the Catalogs in Domain Do main Manager



Starting the NMX S ERVE ERVER R



Using the SNMP Configuration Wizard

All of the NMX configuration information is stored in SQL database files, or catalogs. Once you have installed the NMX server application, you create the catalogs that it will use.

6.1

Creating Catalogs All of the NMX configuration information is stored in SQL database files, or catalogs. catalogs. Once you have installed the NMX server application, you must create the catalogs that it will use. NOTE: If you are upgrading to NMX Version 6.4.1.0, and you already created an NMX catalog in a previous version, the catalog is automatically copied, renamed, and then upgraded to NMX Version 6.4.1.0. The new catalog name is appended with the upgraded NMX version and build number.

To create a new NMX database catalog: 1. On the the NMX server server compu computer ter,, doubl double-cl e-click ick the Domain Manager icon. The Domain Manager login dialog box opens. 2. Accept Accept the the defaul defaultt user user name name and passwo password rd:: User: Administrator Password: NOTE: NMX provides user administration tools to create user logins with specific permissions. Harmonic recommends changing the administrator password and setting up individual user accounts.

The first time you install NMX, the Domain Manager opens, but tells you that it could not connect to the database. This is because the database catalog does not exist yet. 3. (Optional.) (Optional.) To To change domain domain settings settings for for the database database server, server, database catalog, catalog, and user user ID, from the Domain Manager window, select Home > Domain. You You need to change the default value for DB Server if eit her of these is true: true : 

You are using the NMX server ser ver as the SQL server, and you changed the default defa ult host name of the server.



You are using a remote database. If you use a remote database, enter the name of the remote SQL Server.

Click OK to close the dialog box. 4. From From the Domain Manager Database menu, select Catalog Administr Administrator ator.. The Database User Login dialog box opens.


31


Chapter 6 Starting the NMX Server

Creating Catalogs

Harmonic began setting the SQL system administrator password to harmonic for computers shipped with version 4.1.0.1 and later. Computers sent with earlier releases did not include a system administrator password. 5. If you received received a computer computer during during the 4.1.0.1 4.1.0.1 release release or later, later, enter the follow following ing information, and then click OK: User Name: sa Password: harmonic

If you received your computer during an earlier release, and you have not set a system administrator password, leave the password field blank. Harmonic recommends setting a system administrator password if you have not already done so. The Catalog Administration dialog box opens, showing Automation (if you installed it), NMX, Reporting Reporting, and Other catalogs. You must first add the NMX database. 6. Select Select NMX fro from m the the List of Catalogs Catalogs.. 7.

Click the New button.

8. Enter Enter a name for for the NMX databas database e catalog catalog you want want to add, add, and then then click clickOK. The name must start with an alphabetic character. NOTE: If two servers are using different catalogs on the same SQL server, you must give the catalogs unique names.

A DOS window opens, and text scrolls as the catalog is created. The catalog creation has finished when you can see a command prompt in the DOS window. Then the DOS window closes automatically. NOTE: When upgrading from NMX 4.0.1, if you have a catalog with a CherryPicker pool, it may take up to 20 to 30 minutes for some catalogs to load the first time you start the NMX server. Using a faster server may reduce the loading time.

9. Close Close the the Catalog Catalog Admin Administr istratio ation n dialog dialog box. box.

6.1. 6.1.1 1

Stat Statis isti tics cs Man Manag agem emen entt Serv Server er Rep Repor orti ting ng Cat Catal alog og (Op (Opti tion onal al)) The Statistics Management Server enables you to view collected NSG platform statistics of QAM output bit rates through a file in the SQL server database. If you do not have NSGs but want to see the reports for the alarms and devices in the system, you need to add a Statistics Management Server Reporting catalog. If the NMX edition you purchased includes the reporting package, and you are not using a Reporting catalog from a previous version of NMX, you need to create this catalog in Domain Manager. Once you create the catalog, the Statistics Management Manage ment Server appears in the list of element managers in the Domain Manager under the Local PC. Enter the License Token and License Key when you are installing the NMX server or when you are prompted by Domain Manager. If you created a Reporting catalog in a previous version of NMX, it is automatically copied, renamed, then upgraded to the new NMX version. The new catalog name is appended with the upgraded NMX version and build number. NOTE: The NMX server must be stopped to create the Statistics Management Server reporting catalog.


32



Creating Catalogs

To create the Statistics Management Server database catalog: 1. Doub Double le-c -cli lick ck the the Domain Manager icon. 2. From From the Domain Domain Manage Managerr Databas Database e menu, menu, select select Catalog Administrator. The Database User Login dialog box appears. Harmonic began setting the SQL system administrator password to harmonic for computers shipped with version 4.1.0.1 and later. Computers sent with earlier releases did not include a system administrator password. 3. If you received received a computer computer during during the 4.1.0.1 4.1.0.1 release release or later, later, enter the follow following ing information, and then click OK: User Name: sa Password: harmonic

If you received your computer during an earlier release, and you have not set a system administrator password, leave the password field blank. Harmonic recommends setting a system administrator password if you have not already done so. The Catalog Administration dialog box appears. 4. Click New. 5. Click Click the Catalo Catalog g Type Type drop drop-do -down wn menu menu and select select Statistics. 6. In the Catalog Catalog Name field, field, enter enter a name name for the the Statistics Statistics catalog. catalog. The first first character character of a catalog name must be alphabetical. 7.

Click OK. The new catalog is created and added to the list. NMX creates the new Statistics Management Server database catalog.

8. Click Click Clos Close e to close close the the dialo dialog g box. box. 9. In the the Domain Domain Manager Manager window window,, select select Home > Domain. 10. Click the check box box next to the Statistics Management Server in the Domain Configuration dialog box. 11. Clic Click k OK to close the dialog box. 12. In the Domain Manager Window Window,, select Database > Active Catalogs. 13. In the Statistics Server Database section, section, click the browse (...) (...) button for the DB Catalog. 14. In the Select Catalogs dialog dialog box, click the check box box next to the cataog that you just created. 15. Clic Click k OK in the Select Catalogs dialog box. 16. 16. Clic Click k OK in the Database Configuration dialog box. 17. When prompted prompted to log in in again, click OK and log in.

6.1.2 .1.2

Auto Autom matio ation n Serv Server er Ca Catalo talog g (Op (Option tional al)) The Automation Server catalog enables you to use a wide range of automation and thirdparty integration functions within NMX-based Harmonic head-end systems. If the NMX edition you purchased includes the Automation Server package, and you are not using an Automation Server catalog from a previous version of NMX, you need to create this catalog in the Domain Manager. Once you create the catalog, the Automation Server appears in the list of element managers in the Domain Ma nager under the Local PC. You can enter the License Token and License Key either when installing NMX client or server, or in the Domain Manager when prompted.


33



Creating Catalogs

NOTE: The NMX server must be stopped to create the Automation Server catalog.

If you created an NMX catalog in a previous version of NMX, it is automatically copied, renamed, then upgraded to NMX 4.10 The old catalog name is appended with the upgraded NMX version and build number. To create the Automation Server database catalog: 1. Doub Double le-c -cli lick ck the the Domain Manager icon. 2. From From the Domain Domain Manage Managerr Databas Database e menu, menu, select select Catalog Administrator. The Database User Login dialog box appears. Harmonic began setting the SQL system administrator password to harmonic for computers shipped with version 4.1.0.1 and later. Computers sent with earlier releases did not include a system administrator password. If you received your computer during an earlier release, and you have not set a system administrator password, leave the password field blank. Harmonic recommends setting a system administrator password if you have not already done so. 3. If you received received a computer computer during during the 4.1.0.1 4.1.0.1 release release or later later,, enter the followi following, ng, and then click OK: User Name: sa Password: harmonic

The Catalog Administration dialog box appears. 4. Click New. 5. Click Click the Catalo Catalog g Type Type drop drop-do -down wn menu menu and select select Automation. 6. In the Catalog Catalog Name field, field, enter a name name for the Automation Automation catalog. The The first character of a catalog name must be alphabetical. 7.

Click OK. The new catalog is created and added to the list. NMX creates the new Automation Server database catalog.

8. Click Click Clos Close e to close close the the dialo dialog g box. box. 9. In the the Doma Domain in Manage Managerr windo window w, select select Home > Domain. 10. Click the check box box next to the Automation Server in the Domain Configuration dialog box. 11. Clic Click k OK to close the dialog box. 12. In the Domain Manager Window Window,, select Database > Active Catalogs. 13. In the Automation Server Server Database section, click the browse (...) button for theDB Catalog. 14. In the Select Catalogs dialog dialog box, click the check box box next to the cataog that you just created. 15. Clic Click k OK in the Select Catalogs dialog box. 16. 16. Clic Click k OK in the Database Configuration dialog box. 17. When prompted prompted to log in in again, click OK and log in.


34



6.2

Setting the Catalogs in Domain Manager

Setting the Catalogs in Domain Manager After you have created the catalog, you must tell NMX what catalog to use. This is called setting the catalog. After you set the catalog, you can start Domain Manager. To set the database catalog: 1. In the the Doma Domain in Manage Managerr windo window w, go to Database > Active Catalogs . If you created Statistics Management Server and Automation Server database catalogs, you will see three panes: NMX Database, Statistics Server Database, and Automation Server Database. 2. First sel select ect NMX Database to set that catalog, then select Statistics Server Database and Automation Server Database to set those catalogs. 3. If necessary necessary,, in the DB Catalog field, field, enter enter the name name of the catalog you you just created. created. 4. Click OK. 5. Clic Click k the exp expand andab able le bar bar call called ed Database Info on the right side of the window. The Domain Manager window should now show the current database information. NMX also provides a DPI Server. The DPI Server controls the splice points that the encoder translates as cue tone data to insert in a DPI stream. See the NMX online help for instructions to add this server processes. If you created the Statistical Management Server or the Automation Server, these processes do not display the first time you launch the Domain Manager. You must add the license information for both of these servers.

6.3

Starting the NMX SERVER Start the NMX server after you have created and set the database catalog. NOTE: Steps 1 through 4 below tell you how to enter the server IP address. You only need to enter the server IP address once. If you start and stop the server in the future, you do not need to enter the IP address.

To start the NMX server: 1. In the the Doma Domain in Manage Managerr windo window w, select select Home > domain. Domain Configuration dialog box opens. 2. Click the ... button and select the IP address of the NMX server computer from which you are working in the IP Address field. 3. Optionally Optionally,, enter the host name name for the server server computer computer in the PC Name field. 4. Click OK to close the dialog box. 5. In the Domain Domain Manager Manager,, click the the green green arrow arrow button in the toolbar toolbar or select selectHome > Start Server to start the NMX server. The icons beside the server processes turn yellow while the processes initialize, then turn green when started. The toolbar shows a green bullet and the message Server Running when all the processes have started. NOTE: It may take several minutes for the server processes to initialize.


35



Using the SNMP Configuration Wizard

After the server is running, you can close or minimize Domain Manager. The server does not stop when you close Domain Manager. You must click the Stop Server button on the toolbar to stop the NMX server. CAUTION: The NMX server must be running to perform normal monitoring and management of your network devices. Leave the server running even after you have finished the network configuration.

6.4

Using the SNMP Configuration Wizard NMX supports monitoring 3rd party devices via SNMP. The NMX SNMP configuration wizard (Fi Figu gure re 6-1 6-1)) lets you select SNMP managed device(s) and convert them to a 3rd party device. NMX also polls the device for alarm conditions, pings the device (periodically) for health status monitoring, and translates 3rd party Element Manager (EM) requests. NMX displays alarms for a third party device, but does not perform any configura tion, software download, or IP address assignment. Converting an SNMP device to a 3rd party device places the device under finer control of the 3rd party element manager, which provides for better device management. An example procedure is shown below. NOTE: Starting with NMX release 6.0, and for all releases thereafter, you must convert convert a managed PVR device to a 3rd party device.

The icon representing a converted SNMP device is shown below:

Figure 6-1: SNMP Configuration Wizard Icon NOTE: It is recommended that you backup your catalog before converting an SNMP device to a 3rd party device. This process cannot be rolled back. PVR 60xx devices are automatically converted to 29xx devices. To convert a managed PVR device to a 3rd party device NOTE: Make sure you have the 3rd 3 rd party device element manager installed.

1. Stop Stop the Domain Domain Manager Manager (essent (essential ially ly stoppin stopping g all servers) servers).. 2. From From the Tools Tools menu menu select select SNMP Conversion Wizard. Wizard. The The Convert SNMP to 3rd 3rd Party Device dialog box appears displaying the available SNMP devices. 3. Select the SNMP device(s) device(s) to be converted and click click OK. A dialog dialog box reminds reminds you that that you should backup your catalog. 4. Click Yes Yes to begin the the conversion conversion process. process. A dialog dialog box appears appears stating stating the conversion conversion process was successful. 5. Click OK. 6. Start the the Domain Domain Manager Manager (essen (essential tially ly starting starting all servers servers). ). 7.

Open the Digital Digital Service Service Manager Manager (DSM) to verify verify that the device device was created. created.


36


Chapter 7 Installing and Starting NMX Client Software This chapter describes the installation and an d startup of the N MX Version 6.4.1.0 client software, or Digital Service Manager (DSM). This chapter contains: 

Overview of NMX client



Installing the NMX Client

 

Starting the N MX Client Recovery of NMX clients

NOTE: NMX 5.4 and later only supports Windows 2003 Server OS and SQL 2008.

7.1

Overview of NMX client NMX clients can run on the server or on remote computers. The client, called Digital Service Manager, provides an interface to the server for configuration and management of the hardware and services in your network. Digital Service Manager is supported on the following platforms: 

Microsoft Windows 2003 Server



Microsoft Windows 7 Professional (32Bit)

The client computer requires network access to the server it manages. A Domain Manager GUI is also available on the client PC to connect to the remote NMX server. NOTE: Each edition supports a specific number of client installations. The E nterprise edition supports 25, the Standard edition supports 3, and the Desktop edition supports 1 client installation.

7.1.1

Client Re Requirements If you did not purchase the NMX client PC from Harmonic, you have to install vcredist_x86.exe, which is required in order for the NMX installation process to succeed. The Microsoft URL is shown below: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9b2da534-3e03-43918a4d-074b9f2bc1bf&displaylang=en

7.2

Installing the NMX Client The procedure for installing NMX client software is the same for Windows 2003 and Windows Windows 7 client computers, computers, except where noted. noted. If you are upgrading from a previous version of the NMX client, the installation program first uninstalls the earlier version. NOTE: When you run the uninstall from the setup.exe file, the MG-Soft MIB Browser and Acrobat do not uninstall automatically. To remove these components, components, please uninstall NMX using the Add or Remove Programs in the Control Panel.


37


Chapter 7 Installing and Starting NMX Client Software

Installing the NMX Client

To install NMX client software: 1. Have your License Token Token and License License Key Key handy. handy. They are are supplied supplied on a sticker sticker inside inside your NMX package. 2. Insert the Harmonic Harmonic software software installation installation media media into your your computer’s computer’s drive, navigate to to the drive, and double-click the Setup.exe file. The installation program begins by looking for the correct service pack pa ck on your computer. 3. If you you do not not have the the correc correctt service service pack, pack, selec selectt Yes when the NMX installation program asks if you want to install it. When the service pack installation completes, reboot the computer and start the NMX installation program again. 4. (Optiplex (Optiplex 780 780 Window Window 7 computer only only.) .) From From the Control Control Panel, select select Windows Windows Firewall, then select Off to to disable the Windows firewall. NOTE: You must turn the the firewall off to allow the Domain Domain Manager and the NMX GUI to to receive NDDS events.

5. After After the the Welco Welcome me to NMX window window opens, opens, clic click k Next. 6. In the NMX Registratio Registration n dialog dialog box, box, enter your your user name and company name, and and click Next. 7.

In the NMX License License Registratio Registration n dialog dialog box, box, enter the the License License Token Token and and License License Key that you received with your software package, and click Next.

8. Read Read the License License Agree Agreement ment.. If you accept accept the terms terms,, click click Next. 9. In the the Infor Informati mation on dialo dialog g box, box, click click Next. 10. In the Select Components Components drop-down, drop-down, select select the Client Only option, and then click Next. 11. Read the components components to be installed in the Ready Ready to Install step and clickInstall to begin the installation. The NMX client software installs automatically. Step 14 If you don’t need to install any of the components, skip to to Step If this is the first time you are installing, when the NMX software installation finishes, the MG-Soft MIB Browser installation begins. NOTE: If you want to install additional clients on different PCs, you must use the same License Token and License Key for your operating system.

12. Follow Follow the MG-Soft M IB Browser Browser installation installation through the onscreen instructions. instructions. 13. When the MG-Soft MIB Browser installation finishes, the browser opens. Close it. (If the readme file opens, close it, too.) The Adobe Acrobat Reader installation begins. If your system currently has Adobe Acrobat Reader 5.0 or 6.0, the installation prompts you to upgrade to Adobe Acrobat Reader 10 or a later version. When you select Yes, the system uninstalls the older version and provides a Wizard to install the new version.

Yes, I want 14. When the installation finishes, you are prompted to restart the computer. Select Yes, to restart my computer now, and then click Finish.


38



7.3

Starting the NMX Client

Starting the NMX Client NOTE: Before starting the NMX client, be sure that the server is r unning.

To start the NMX client: 1. On the server server computer computer or or another computer computer where where the NMX client client software software is installed, installed, double-click the Digital Service Manager icon. The Login dialog box opens. 2. In the Server Server field, field, if you you are working working from the server computer, computer, accept the default default IP address. If you are working from a remote computer, enter the IP address of the NMX server computer. 3. Accept Accept the the defaul defaultt user user name name and passwo password rd:: User Name: Administrator Password: CAUTION: NMX provides user administration tools to create user logins with specific permissions. Harmonic recommends changing the administrator password and setting up individual user accounts.

4. Click OK. NMX launches and shows Tree View and Map View. The Tree Tree View pane cont ains an icon for the site at the top of the tree, and the Map View pane is empty. See the NMX online help for instructions on configuring hardware and services.

7.4

Recovery of NMX clients To restore NMX you need: 



The documentation and recovery disks that came with your computer and access to the correct OS and Service Packs. N MX Version 6.4.1.0 Client software is supported on these platforms: 

Windows 2003 Professional or Server



Windows7 Professional (32Bit)

Backups of your NMX server database catalog cat alog files and configuration settings, if available.

NOTE: Always refer to any README documents in the recovery media before beginning any restoration procedures.

7.4.1 .4.1

Cli Client ent Re Recove covery ry on Windo indows ws 2003 No specific information for this OS.

7.4. 7.4.2 2

Clie Client nt Reco Recove very ry on Wind Window owss 7 Prof Profes essi sion onal al (32B (32Bit it)) To restore the operating system, use the documentation and recovery disks that came with your computer. Then, install the NMX software. To restore the operating opera ting system: 1. Remove Remove external external drives and devices devices attached to the computer. computer.


39



Recovery of NMX clients

2. Re-install Re-install the Windows Windows 7 Profes Professional sional (32Bit) (32Bit) operating operating system, system, using using the disks disks and documentation that came with your computer. The label typically says something like Operating System Re-installation CD for Microsoft R Windows 7 Professional (32Bit). Make a note of your license token and license key numbers, which are in the packet with the operating system media. 3. From From the Control Control Panel, Panel, select select Windows Windows Firewall, Firewall, then then select Off Off to disable disable the Windows Windows firewall. NOTE: You must turn the firewall firewall off to allow the Domain Manager Manager and the NMX GUI to receive receive NDDS events.

When the operating system installation is complete, insert the NMX recovery disk that came with NMX Version 6.4.1.0. 1. From From the list list of installation installation choices, choices, enter 2, the number number for for NMX Client, then press press the Enter key. 2. File names names scroll scroll on the window window,, then stop to tell you the the Audio Driver Driver installatio installation n is complete. Click the OK button in the popup window to allow a reboot. 3. When prompted, prompted, click click OK to allow allow a reboot; reboot; ifif it doesn’t doesn’t automatically automatically reboot, reboot, do do a manual reboot from the Start menu. After reboot, the recovery process continues automatically. It may interrupt if it needs to install Windows components, and ask you to insert the Windows 7 Professional (32Bit) CD. If so, replace the recovery disk and follow the prompts. When complete, you are prompted to “Press any key to continue. continu e.” 4. The PC reboot rebootss itse itself lf when when done. done. 5. After installation, installation, check check to be sure sure all all your drivers are installed. installed. clients on Next, install the client software as described in 7.4 Recovery of NMX clients on page page 39. 39.


40


Chapter 8 Installing and Starting Stream Editor This chapter describes the installation and start-up of the Stream Editor. It includes the following sections:  

Installing Stream Editor Starting Stream Editor

Stream Editor is a standalone application for configuring services. It requires a separate license, and runs on the following platforms: 

Microsoft Windows 2003 Professional, or



Windows 7 Professional (32Bit) (client computer only)

CAUTION: Stream Editor has not been tested with other applications. Harmonic cannot guarantee the compatibility of Stream Editor with third-party applications.

8.1

Installing Stream Editor To install insta ll Stream Editor: 1. Have your License Token Token and License License Key Key handy. handy. They are are supplied supplied on a sticker sticker inside inside your NMX package. 2. Insert the NMX Software Software Installatio Installation n media into into your computer computer,, navigate navigate to the drive, drive, and double-click the Setup.exe file. 3. After After the the Welco Welcome me to NMX window window opens, opens, clic click k Next. 4. In the NMX Registratio Registration n dialog dialog box, box, enter your your user name and company name, and and click Next. 5. In the NMX License License Registratio Registration n dialog dialog box, box, enter the the License License Token Token and and License License Key that you received with your software package, and click Next. 6. Read Read the License License Agree Agreement ment.. If you accept accept the terms terms,, click click Next. 7.

In the the Infor Informati mation on dialo dialog g box, box, click click Next.

8. In the Selec Selectt Componen Components ts dropdrop-dow down, n, select select the the Stream Editor option, and then click Next. 9. Read the the components components to to be installed installed in the Ready Ready to Install Install step and click click Install to begin the installation.

8.2

Starting Stream Editor To start star t Stream Editor: 

Double-click the Stream Editor icon on the Windows desktop.

See the Stream Editor online help for instructions on configuring transport streams and services.


41


Chapter 9 Installing and Starting Consolidated Alarms UI This chapter describes the installation and start-up of the Consolidated Alarms User Interface (UI). It includes the following sections:  

Installing Consolidated Alarms UI Starting Consolidated Con solidated Alarms UI U I

The Consolidated Alarms UI is a standalone application for viewing current alarms at multiple sites. It requires a separate license, and runs on the following platforms: 

Microsoft Windows 2003 Professional, or



Windows 7 Professional (32Bit) (client computer only)

The Consolidated Alarms UI requires network access to the NMX servers you want to monitor. NOTE: The Consolidated Alarms UI has not been tested with other applications. Harmonic cannot guarantee the compatibility of the Consolidated Alarms UI with third-party applications.

9.1

Installing Consolidated Alarms UI To install Consolidated Alarms UI: 1. Have your License Token Token and License License Key Key handy. handy. They are are supplied supplied on a sticker sticker inside inside your NMX package. 2. Insert the NMX Software Installation Installation media media into your your computer computer,, navigate navigate to that drive, drive, and and double-click the file Setup.exe. The NMX Setup window opens. 3. Click Next. 4. In the the License License Agreeme Agreement nt dialog dialog box, box, click click Yes to accept the license agreement. 5. In the NMX Registration Registration dialog dialog box, enter your your user user name, name, company company name, name, and NMX serial number, and click Next. 6. In the NMX License Registrati Registration on dialog dialog box, enter enter the License License Token Token and License Key Key,, and click Next. 7.

In the the Infor Informati mation on dialo dialog g box, box, click click Next.

8. In the Sele Select ct Compon Components ents dialog dialog box, box, click click the Consolidated Alarms button. 9. In the the Start Start Copying Copying Files Files dialo dialog g box, box, click click Next to begin the installation. 10. Follow the online instructions through the Consolidated Alarms UI installation and Adobe Acrobat Reader installation. 11. When the installation installation finishes, finishes, select select Y es, I want to restart my computer now, and then click Finish.

9.2

Starting Consolidated Alarms UI To start the Consolidated Alarms UI: 

Double-click the Consolidated Alarms icon on the Windows desktop.


42


Chapter 9 Installing and Starting Consolidated Alarms UI

Starting Consolidated Alarms UI

See the Consolidated Alarms UI online help for instructions on adding sites to the monitoring list and more information about alarms.


43


Chapter 10 Troubleshooting Troubleshooting NMX This chapter contains resources for solving common problems and contact information. It includes: 

Resetting your NMX User Password



Contacting Harmonic Support Contact information, including web address, mailing address, and contact phone numbers for Harmonic Inc.

The NMX online help provides instructions to configure and control your network. Always refer to the online help for procedures and reference material. Also, you can refer to theNMX theNMX Digital Service Manager Getting Started guide guide for information on setting up and configuring your NMX systems.

10.1

Resetting your NMX User Password If you lose your NMXUser password, you must uninstall and reinstall the entire operating system for all supported operating systems. NOTE: Before you uninstall and reinstall the SQL Server and Service Pack on the server, you must back up the NMX, Automation Server, and Statistics Management Server databases. When uninstalling Microsoft SQL Server, the databases are deleted. When you apply the SQL Server and Service Packs, the databases created in the Microsoft SQL Data directory are deleted and the NMXUser password is cleared. After you reinstall the Server and Service Pack, you must either create new databases or restore the databases that you backed up.

To reset an N MXUser password: 1. Back up the NMX, Automation Automation Server Server,, and Statistics Management Management Server databases. databases. 2. Uninsta Uninstall ll Micros Microsoft oft SQL Server Server.. 3. Rest Restar artt the the comp comput uter er.. 4. Reinstall Reinstall the operating operating system that that came with with your computer, computer, using the disks disks and documents that came with the computer. The NMXUser password is empty after you go through this recovery process. For information about creating an NMXUser password, see Domain Manager online help.

10.2 10.2

System Recovery: HLDCGDaemonProcess HLDCGDaemonProcess Module During system recovery, a pop-up opens to note that the HLDCGDaemonProcess Module is barred from execution by Microsoft Data Execution Protection (DEP). To fix this issue, follow these steps to add the module to the DEP exception list before starting NMX. 1. Close NMX NMX. 2. Insta Install ll the the Windo Windows ws SNMP compo componen nent. t. Go to: Control Panel > Add or Remove Programs > Add/Remove Windows Components. 3. Select Select Managem Management ent and Monito Monitoring ring Tool Toolss > Details. Details.


44


Chapter 10 Troubleshooting NMX

System Recovery: HLDCGDaemonProcess Module

4. Select Select the Simpl Simple e Network Network Managem Management ent Proto Protocol col check check box. box. 5. Click OK to install install the SNMP component. component. You You may be be asked for the Windows Windows Operating Operating System CD. 6. Turn off off the the fir firewa ewall ll.. Go to: Control Panel > Windows Firewall > Off 7.

Click OK.

8. Modify Modify Data Data Execut Execution ion Pre Prevent vention ion Settings Settings.. Right-click My Computer and select Properties. 9. Select Advanced Advanced > Performan Performance ce > Settings Settings > Data Execution Execution Prevention. Prevention. 10. Select Turn Turn on DEP for all Programs Programs and Services except those I select. 11. Click Add, Add, then add the followin following g paths: C:\Windows\System32\regsvr32.exe C:\Windows\System32\msiexec.exe 12. Click Click OK. 13. Install NMX software. software. 14. Modify DEP Settings (again). (again). Right-click My Computer and select Properties. 15. Select Advanced Advanced > Performance Performance > Settings > Data Execution Prevention. Prevention. 16. Select Turn Turn on DEP for all Programs Programs and Services except those I select. 17. Click Add, Add, then add the followin following g paths: C:\Program Files\Harmonic\NMX\GUI\NMXgui.exe 18. Click Click OK.


45


Chapter 10 Troubleshooting NMX

10.3

Contacting Harmonic Support

Contacting Harmonic Support The Harmonic Customer and Technical Support groups are available to help you with any questions or problems you may have regarding Harmonic products. For assistance from within the U.S. and Canada, call toll free:

1.888.MPEGTWO (673.4896) For assistance from outside the U.S. and Canada, call:

1.408.490.6477 The fax number nu mber is 408.490.6770 The email address is [email protected] The corporate address for Harmonic Inc. is:

Harmonic Inc. 4300 North First St. San Jose, CA 95134 USA Attn: Customer Support. The corporate telephone numbers for Harmonic Inc. are: Tel. 1.800.788.1 1.800 .788.1330 330 (from the U.S. U.S . and Canada) Cana da) Tel. +1.408.542.2500 (outside the U.S. and Canada) Fax.+1.408.490.6708 The web address for Harmonic Inc. is www.harmonicinc.com.


46


Appendix A Upgrading DiviTrack Pools Pools This appendix contains the following sections: 

on page page 47 A.1 Introduction Introduction on



on page page 48 A.2 Identifying Your FE C Status Status on



A.3 Pool Upgrade Over view on on page page 48



on pag page e 50 A.4 3 Socket without FEC F EC Pools Pools on



on pag page e 51 A.5 Electra Encoder Only Envir Environment onment on

A.1 Introduction NOTE: If you are at NMX release 5.0 or higher, you do not need to perform the steps in this appendix.

This appendix describes how to convert DiviTrackXE DiviTrackXE pools (NMX (N MX releases before version 5.0) to the latest DiviTrackIP pool format. Keep in mind the following: 

ASI based DiviTrack pools are not affected.



BNG multiplexers are not supported.



If you are using BNG multiplexers with Electra encoders you cannot perform this upgrade process.

CAUTION: Upgrading to NMX release Version 6.4.1.0 will affect current services. See Table Table A-1 and A-1 and Table Table A-2 for A-2 for additional information.

Existing (before N MX release 5.0) DiviTrack DiviTrack pools (DiviTrackXE, and ProStream multiplexers) are not upgraded automatically to the newer format DiviTrack pools when you perform an NMX release Version 6.4.1.0 upgrade. You must explicitly convert each pool manually, as well as upgrade all of the embedded software on the encoders. You also need to upgrade the multiplexer (ProStream1000) code. NOTE: DiviTrack ASI pools do not need to be converted.

NMX release 5.0 and above will work with legacy pool types, however the pool functionality is significantly reduced in NMX release 5.0 and later. Once a pool is converted, it cannot be converted back (the procedure is irreversible). All the restrictions related to the existing pool will be removed once the pool is upgraded. Converted pools will be provisioned as a DiviTrack pool with newer embedded code a nd will be provisioned as Mixed Pool with older embedded software. NOTE: While performing the DiviTrack pool upgrade process, pools may momentarily (1 to 5 seconds) switch to CBR mode when the primary encoder is switched to the backup encoder. This may impact the visual quality while services are in CBR.

Pools that are not converted will carry existing restrictions depending on the legacy pool type (see Tabl on pag page e 49). 49). For example, if the legacy pool type t ype is a H.264 Only pool, you will able e A-2 A-2 on not be able to add MPEG2 streams.


47


Appendix A Upgrading DiviTrack Pools

Identifying Your FEC Status

A.2 Identifying Your Your FEC Status Before performing an upgrade to N MX release 5.0 or later, refer to theT the Table able A-1 and A-1 and perform the following steps. 1. From From NMX, right right-c -clic lick k on on the the Cross-connect icon and select Properties. The Cross-connect Properties page appears. 2. Examine the Divitrack Divitrack mode. mode. It display displayss your mode as either Normal, Normal, and With With FEC. 3. Doub Double le-c -cli lick ck on on the the Cross-connect icon and select the IP Network Configuration tab. 4. Examine the column column that states whether whether FEC is enabled. enabled. Make a note of your curren currentt FEC status. Table able A-1 is A-1 is useful if you did not create the network map you are working with during the installation. This table helps identify which FEC state your DiviTrack pools are in so you can decide which section of this document is most applicable. Some users may be upgrading from a 2 Socket mode to a 3 Socket mode. However, other customers may already be in Socket 3 mode. This table helps clarify your FEC status and which section procedure to perform.

Table A-1: Identifying Your Current FEC Status DiviTrack Mode

IP Network Configuration Tab Status

Normal

Current Operational Mode

See this section...

N /A

2 Socket Mode

A.4 3 Socket without FE C Pools on Pools on page page 50

With With FEC

FEC disa disabl bled ed

3 Sock Socket et Mode Mode without FEC

on A.4 3 Socket without FE C Pools Pools on page page 50

With With FEC

FEC enab enable led d

3 Sock Socket et with with FEC

A.5 Electra Encoder Only Environment on on page page 51

A.3 Pool Upgrade Overview The entire upgrade process consists (typically) of four stages, shown below and described in later sections: 

Upgrade NMX application



Convert pools



Upgrade ProStream multiplexers



Upgrade encoders

There are also several before-and-after scenarios that should be reviewed before beginning the upgrade process ( see Table able A-2). A-2). You need to be aware of several factors before performing this upgrade process: 



You You can not create c reate new DiviTrackIP DiviTrackIP (N MX release 5.0 or later) DiviTrack pools using unsupported hardware (for example BNG multiplexers). If you have a network map composed of Electra encoders and BNG multiplexers you can not upgrade your pools.

Table able A-2 describes A-2 describes restrictions on different pool types before and after the conversion.


48



Pool Upgrade Overview

Table A-2: Before and After Pool Conversion Restrictions

Old (legacy) Pool Type

A.3. A.3.1 1

Before Pool Conversion

After Pool Conversion Notes

Old Embedded Code

Old Embedded Code

New Embedded Code

MPEG 2 Only Pool

MPEG2 Only Pool

Mixed Pool

DiviTrackIP Pool

Services will be in CBR mode for some time. You will not be able to add a H.264 stream to the pool before the conversion. However, there is no restriction after the conversion.

H.264 Only Pool

H.264 Only Pool

Mixed Pool

DiviTrackIP Pool

Services will be in CBR mode for some time. You will not be able to add a MPEG2 stream to the pool before the conversion. However, there is no restriction after the conversion.

Mixed Pool

Mixed Pool

Mixed Pool

DiviTrackIP Pool

No change in behavior.

For For Serv Servic ices es in VBR VBR Mode Mode If you are upgrading from NMX version 3.x or 4.x, you can perform one of the procedures below to minimize service outages. This is not a required step. This information is not necessary for NMX 5.x and later releases. 

Move all encoders to CBR and upgrade :

1. Remove Remove all encoders encoders from from the the DiviT DiviTrack rack Pool. 2. Upgrade Upgrade all encoders encoders one at a time, time, switching switching service service first first to a backup backup encoder encoder before before upgrading the primary encoder. 3. Once the primary encoder is upgraded, upgraded, switch switch service service back to primary primary encoder encoder,, and repeat the steps for the next encoder in the transport. This solution has the most video quality impact, as all services will be running in CBR for the duration of the encoder upgrades. The services can be added back into the pool once all the encoders have been upgraded. 

Use another Pool per TS :

1. Create a new pool in the output TS (Transpo (Transport rt Stream). Stream). 2. Switch service to a backup encoder, encoder, and upgrade upgrade the the primary primary encoder. encoder. 3. Once Once the prima primary ry is back back online online,, move move the servi service ce to CBR. CBR. 4. Switch the service back to the primary primary encoder, encoder, and add the service service to the new new pool. pool. 5. Repeat Repeat for for all servi services ces in in the origin original al pool. pool. 6. Once all services have been upgraded upgraded and moved moved into into the new pool, delete the the original original pool from the system. 

Background download . You can use the Background Download method to download the new embedded code to the encoders and the MUX. Use the background Download GUI to reset all the encoders at the same time, once the upgrade process is complete.


49



3 Socket without FEC Pools

This process takes less time to perform, but a longer service outage is incurred per service (time to reboot the encoder). However, if an encoder is reset before the rest of the units in the pool, then you have to remove it from the pool until the rest can be reset. This method is not preferred if you have to perform multiple background download sessions per pool to address all encoders in the pool. If this is the case, it is best to take the encoders out of the pool first. 

Use a Redundant Transport :

1. Switch the live transport transport to a Redundant Redundant Transport that that has enough enough devices to to mimic the the live transport. 2. Upgra Upgrade de the the origi original nal tra trans nspo port. rt. 3. Switch Switch the the services services back back to origin original al live live transpo transport. rt.

A.4 3 Socket without FEC Pools The assumption in this section is that you are in 3 Socket withou t FEC mode and upgrading upg rading to NMX release 5.0 and later pools. To convert existing pools to the DiviTrackIP DiviTrackIP format 1. Righ Rightt-cl clic ick k on on the the Service Configuration and select Edit Service Configuration . 2. Click the Statistical Multiplexing tab to reveal your pools. 3. Right Right-cl -clic ick k on a pool pool and and selec selectt Convert Pool . NMX tries to set the End Port value equal to the existing port value +1. If the port values pass the unique validation across all of the existing DiviTrack pools, the pool type changes to a DiviTrack (NMX release 5.0 and later) pool. A pop-up message states that the upgrade is complete. If the end port value failed the unique validation, a pop-up warning message appears stating that the socket information is in conflict with another DiviTrack pool and the conversion failed:

4. Click Ok. 5. Repeat the conversion conversion proces processs for remaini remaining ng pools pools (as describ described ed above). above). 6. When When you are are done done conver converting ting your your pool pools, s, click click Apply. 7.

A.4.1 A.4.1

Click Ok.

Verify erify Pool Address Address and Port Number Numberss To verify pool address and port numbers: 1. Righ Rightt-cl clic ick k on on the the DiviTrack pool and select Properties from the menu. The DiviTrack Pool General Properties property page appears. 2. Select th the IP Properties tab. 3. Verify that the Start Port Port entry is either either an odd or or even number. number.


50



A.4. A.4.2 2

Electra Encoder Only Environment

Upgr Upgrad adee Mult Multip iple lexe xerr Code Code To upgrade the Multiplexer Code: 1. Right-c Right-clic lick k on a multip multiplex lexer er.. Select Select Properties from the menu. The Multiplexer Property page appears. 2. In the the Pro Prope perti rties es page page selec selectt Latest version from the Desired Software field. 3. Right-click Right-click on the multiplex multiplexer er icon in the network network tree tree (or in a map), map), and selectZap from the shortcut menu; or select the multiplexer and choose Operations > Zap. NOTE: Zapping a device clears the device memory and then resets the device. You can switch services to a backup device before zapping a device.

A.4.3

Upgrade Encoder To upgrade the Encoder: 1. Right ight-c -cli lick ck the the Encoder icon and select Properties from the menu. The Encoder Property page appears. 2. Choose Latest Version from the Select Desired Software version field. 3. Click Ok. NOTE: The encoder upgrade process may take a while depending upon how many encoders are present in your network group. Zapping a device can help to solve problems that you have not been able to resolve using any other method. However, zapping a device affects service, and it can take 20 minutes or more to finish. You can switch services to a backup device before zapping a device.

A.5 Electra Encoder Only Environment NOTE: This section only applies to Electra Encoder only environments which are using 3 socket with FEC.

This section describes how to convert your existing DiviTrackMX and DiviTrackXE pools 3 Socket pools to DiviTrackIP (NMX release 5.0 and later) pools with FEC. To convert existing pools to the DiviTrackIP DiviTrackIP format 1. Righ Rightt-cl clic ick k on on the the Service Configuration and select Edit Service Configuration . 2. Click the Statistical Multiplexing tab to reveal your pools. 3. Right Right-cl -clic ick k on a pool pool and and selec selectt Convert Pool . NMX tries to set the End Port value equal to the existing port value +1. If the port values pass the unique validation across all of the existing DiviTrack pools, the pool type changes to a DiviTrackIP (NMX release 5.0 and later) pool. A pop-up message states that the upgrade is complete. If the end port value failed the unique validation, a pop-up warning message appears stating that the socket information is in conflict with another DiviTrack pool and the


51



Electra Encoder Only Environment

conversion failed:

4. Click Ok. 5. Repeat the conversion conversion proces processs for remaini remaining ng pools pools (as describ described ed above). above). 6. When When you are are done done conver converting ting your your pool pools, s, click click Apply. 7.

A.5.1 A.5.1

Click Ok.

Verify erify Pool Address Address and Port Number Numberss To verify pool address and port numbers: 1. Righ Rightt-cl clic ick k on on the the DiviTrack pool and select Properties from the menu. The DiviTrack Pool General Properties property page appears. 2. Select th the IP Properties tab. 3. Verify that the Start Port Port entry is either either an odd or or even number. number.

A.5. A.5.2 2

Upgr Upgrad adee Mult Multip iple lexe xerr Code Code To upgrade the Multiplexer Code: 1. Right-c Right-clic lick k on a multip multiplex lexer er.. Select Select Properties from the menu. The Multiplexer Property page appears. 2. In the the Pro Prope perti rties es page page selec selectt Latest version from the Desired Software field. 3. Right-click Right-click on the multiplex multiplexer er icon in the network network tree tree (or in a map), map), and selectZap from the shortcut menu; or select the multiplexer and choose Operations > Zap. NOTE: Zapping a device clears the device memory and then resets the device. You can switch services to a backup device before zapping a device.

A.5.3

Upgrade Encoder To upgrade the Encoder: 1. Right ight-c -cli lick ck the the Encoder icon and select Properties from the menu. The Encoder Property page appears. 2. Choose Latest Version from the Select Desired Software version field. 3. Click Ok. NOTE: The encoder upgrade process may take a while depending upon how many encoders are present in your network group. Zapping a device can help to solve problems that you have not been able to resolve using any other method. However, zapping a device affects service, and it can take 20 minutes or more to finish. You can switch services to a backup device before zapping a device.


52


Appendix B Upgrading ProStream 4000/ProMedia Software This appendix describes how to use NMX NM X to download a ProStream 4000/ProMedia Live and Package software patch to a ProStream 4000/ProMedia Live and Package device and contains the following sections: 

B.1 Upgrading ProStream 4000 Series Device Software (Using NMX)



B.2 Upgrading ProMedia Live and Package Series Device Software ( Using NMX)

NOTE: NMX should be upgraded before upgrading the ProMedia/ProStream software.

B.1 Upgrading ProStream ProStream 4000 Series Device Device Software (Using NMX) Harmonic periodically provides embedded software updates between major releases. If you receive new embedded software separately from an NMX release, you must acquire the patch from the FTP site and copy the software to the NMX server’s tftp directory. The typical patch filename syntax is shown below: ProStream_4000_Image_UPG-v3_1_0_1_33_From-v3_1_0_1_34_.cab

To upgrade a ProStream 4000 series device using NMX: 1. Download Download the ProStream ProStream 4000 4000 series series device device software software patch as described described in the Harmonic FTP document. If you have misplaced that document, contact Harmonic Customer Support. The software patches are named based on an upgrade path (a patch from 3.1.0.1.29 to 3.1.0.1.31, for example). If you want to upgrade to the latest release listed in the directory, you have to copy the specific patch for upgrading from the current ProStream 4000 build to the latest build. For example, if you want to upgrade from v3.1.0.1 build 34 to build 45 the patch you need to copy will resemble the line below:

ProStream_4000_Image_UPG-v ProStream_4000_Image_UPG-v3_1_0_1_45-FROM 3_1_0_1_45-FROM-v3_1_0_1_34.c -v3_1_0_1_34.cab ab However, a patch may exist which reflects an old version to the latest version. In this case, installing patches one-by-one may not be necessary (for example, a shortcut path may exist). 2. Copy the above above mentioned mentioned software software patch(es) patch(es) to your your patch directory directory.. To To apply the patch, patch, you have to download the correct patch file(s) from the FTP server, and copy the patch file(s) into the NMX server manually. All patches for a ProStream 4000 series device running on top of the AsiaPlatform should be put into the target directory below on your NMX server.

C:\tftpboot\asiaplatform\ps4k\ patchname NOTE: All patch files which have the same s ame target version are grouped together and placed in the same sub-folder under NMX . The FROM version does not determine where the patch file should be put. The s ubfolder is named using the target version, say 3.1.0.1.33.

For example:

ProStream_4000_Image-UPG-v ProStream_4000_Image-UPG-v3_1_0_1_33-FROM 3_1_0_1_33-FROM-v3_1_0_1_29.c -v3_1_0_1_29.cab ab ProStream_4000_Image-UPG-v ProStream_4000_Image-UPG-v3_1_0_1_33-FROM 3_1_0_1_33-FROM-v3_1_0_1_31.c -v3_1_0_1_31.cab ab are put into the following directory:

C:\tftpboot\asiaplatform\p C:\tftpboot\asiaplatform\ps4k\3.1.0.1.33 s4k\3.1.0.1.33


53


Appendix Appendix B Upgrading Upgrading ProStre ProStream am 4000/Pr 4000/ProMedi oMediaa Software Software NMX)

Upgrading Upgrading ProMed ProMedia ia Live Live and Packa Package ge Series Series Devic Devicee Software Software ( Using Using

3. From From the the Digi Digital tal Servi Service ce Manage Managerr select select Tools > File Download . The File Download dialogue box appears listing your current device and current software version. TIP: To sort the File Download table by one of the columns, drag the column header into the blank space at the top of the table. To undo this sorting, drag the column header from the top of the table back to the column heading row.

4. Select your ProStrea ProStream m 4000 4000 series series device device in the Type Type column. column. 5. Under the Upgrade Upgrade Option Option column column select select how you you want to upgrade your device. device. 

No upgrade. NMX does not download new software to the device.



Background. The new software is downloaded to the device while the device operates using the current software. The software change does not take effect until you reset the device. However, resetting the device affects service.

NOTE: The only supported upgrade option for the ProStream 4000 is background download.

6. Select Background from from the Upgrade Option column. 7.

Under the the New Version Version column column select select the patch patch you want to upgrade to. to. Incidentally Incidentally,, downgrades are performed in the same manner.

8. Ensure Ensure that the Auto Auto Reset check check box is selected selected if you want want the device device to auto reset reset after the download is completed. The File Download Status column shows the percent of the download that has been completed for each device. When the download is completed, the device automatically resets. 9. If you did not select the Auto Reset check check box, box, you can can select a device in the table table and click the Reset button to restart the device and begin using the new software. NOTE: If you receive a Background Download Failed error error you should ensure you copied the correct software patch to the correct directory. directory. Use the Tools > File Download menu to stop the download process and clear the alarm. Copy the correct software patch to the directory and try the File Download process once more.

B.2 Upgrading ProMedia Live and Package Series Device Software( Using NMX) Harmonic periodically provides embedded software updates between major releases. If you receive new embedded software separately from an NMX release, you must acquire the patch from the FTP site and copy the software to the NMX server’s tftp directory. The typical patch filename syntax is shown below: ProMedia_1000_Image-UPG-v1_0_4_0_24-FROM-v1_0_4_0_23.cab

To upgrade a ProMedia Live and Package device using NMX: 1. Download Download the ProMed ProMedia ia Live and Package Package device device software software patch patch as describ described ed in the Harmonic FTP document. If you have misplaced that document, contact Harmonic Customer Support. The software patches are named based on an upgrade path (a patch from 1.0.4.0.29 to 1.0.4.0.31, for example). If you want to upgrade to the latest release listed in the directory, you have to copy the specific patch for upgrading from the current


54


Appendix Appendix B Upgrading Upgrading ProStre ProStream am 4000/Pr 4000/ProMedi oMediaa Software Software NMX)

Upgrading Upgrading ProMed ProMedia ia Live Live and Packa Package ge Series Series Devic Devicee Software Software ( Using Using

ProMedia Live and Package build to the latest build. For example, if you want to upgrade from v1.0.4.0 build 24 to build 35 the patch you need to copy will resemble the line below:

ProMedia_1000_Image_UPG-v1 ProMedia_1000_Image_UPG-v1_0_4_0_35-FROM_0_4_0_35-FROM-v1_0_1_24.cab v1_0_1_24.cab However, a patch may exist which reflects an old version to the latest version. In this case, installing patches one-by-one may not be necessary (for example, a shortcut path may exist). 2. Copy the above above mentioned mentioned software software patch(es) patch(es) to your your patch directory directory.. To To apply the patch, patch, you have to download the correct patch file(s) from the FTP server, and copy the patch file(s) into the NMX server manually. All patches for a ProMedia Live and Package device running on top of the AsiaPlatform should be put into the target directory below on your NMX server.

C:\tftpboot\asiaplatform\pmrt\ patchname NOTE: All patch files which have the same s ame target version are grouped together and placed in the same sub-folder under NMX . The FROM version does not determine where the patch file should be put. The s ubfolder is named using the target version, say 1.0.4.0.35.

For example:

ProMedia_1000_Image-UPG-v1 ProMedia_1000_Image-UPG-v1_0_4_0_35-FROM_0_4_0_35-FROM-v1_0_4_0_29.ca v1_0_4_0_29.cab b ProMedia_1000_Image-UPG-v1 ProMedia_1000_Image-UPG-v1_0_4_0_35-FROM_0_4_0_35-FROM-v1_0_4_0_31.ca v1_0_4_0_31.cab b are put into the following directory:

C:\tftpboot\asiaplatform\p C:\tftpboot\asiaplatform\pmrt\1.0.4.0.35 mrt\1.0.4.0.35 3. From From the the Digi Digital tal Servi Service ce Manage Managerr select select Tools > File Download . The File Download dialogue box appears listing your current device and current software version. TIP: To sort the File Download table by one of the columns, drag the column header into the blank space at the top of the table. To undo this sorting, drag the column header from the top of the table back to the column heading row.

4. Select your your ProMedi ProMedia a Live and Package Package device device in the Type Type column. column. 5. Under the Upgrade Upgrade Option Option column column select select how you you want to upgrade your device. device. 





NOTE: The only supported upgrade option for the ProMedia Live and Package is background download.



8. Ensure Ensure that the Auto Auto Reset check check box is selected selected if you want want the device device to auto reset reset after the download is completed. The File Download Status column shows the percent of the download that has been completed for each device. When the download is completed, the device automatically resets.


55


Appen Appendix dix B Upgr Upgradi ading ng ProStr ProStream eam 4000 4000/Pr /ProMe oMedia dia Softwa Software re

Upgrad Upgrading ing ProMed ProMedia ia Origin Origin Series Series Device Device Softwa Software re (Using (Using NMX) NMX)

9. If you did not select the the Auto Reset Reset check check box, you can select select a device device in the table and and click the Reset button to restart the device and begin using the new software.

error you should ensure you copied the correct NOTE: If you receive a Background Download Failed error software patch to the correct directory. directory. Use the Tools > File Download menu to stop the download process and clear the alarm. Copy the correct software patch to the directory and try the File Download process once more.

B.3 Upgrading ProMedia ProMedia Origin Series Device Device Software (Using NMX) The typical patch filename syntax is shown below: ProMediaOriginImage-UPG-v1_0_5_0_28-FROM-v1_0_1_0_20-S-M3.cab

To upgrade a ProMedia Origin device using NMX: 1. Download Download the ProMed ProMedia ia Origin Origin device device software software patch patch as describe described d in the Harmonic Harmonic FTP document. If you have misplaced that document, contact Harmonic Customer Support. The software patches are named based on an upgrade path (a patch from 1.0.5.0.24 to 1.0.5.0.28, for example). If you want to upgrade to the latest release listed in the directory, you have to copy the specific patch for upgrading from the current ProMedia Origin build to the latest build. For example, if you want to upgrade from v1.0.5.0 build 24 to build 28 the patch you need to copy will resemble the line below: ProMediaOriginImage-UPG-v1_0_5_0_28-FROM-v1_0_5_0_24-S-M3.cab

However, a patch may exist which reflects an old version to the latest version. In this case, installing patches one-by-one may not be necessary (for example, a shortcut path may exist). 2. Copy the above above mentioned mentioned software software patch(es) patch(es) to your your patch directory directory.. To To apply the patch, patch, you have to download the correct patch file(s) from the FTP server, and copy the patch file(s) into the NMX server manually. All patches for a ProMedia Origin device runn ing on top of the AsiaPlatform AsiaPlat form should be put into the target directory below on your NMX server.

C:\tftpboot\asiaplatform\pm2k\ patchname NOTE: All patch files which have the same s ame target version are grouped together and placed in the same sub-folder under NMX . The FROM version does not determine where the patch file should be put. The s ubfolder is named using the target version, say 1.0.5.0.28.

For example: ProMediaOriginImage-UPG-v1_0_5_0_28-FROM-v1_0_5_0_22-S-M3.cab ProMediaOriginImage-UPG-v1_0_5_0_28-FROM-v1_0_5_0_24-S-M3.cab

are put into the following directory:

C:\tftpboot\asiaplatform\p C:\tftpboot\asiaplatform\pm2k\1.0.5.0.28 m2k\1.0.5.0.28 3. From From the the Digi Digital tal Servi Service ce Manage Managerr select select Tools > File Download . The File Download dialogue box appears listing your current device and current software version. TIP: To sort the File Download table by one of the columns, drag the column header into the blank space at the top of the table. To undo this sorting, drag the column header from the top of the table back to the column heading row.

4. Select your ProMedia ProMedia Origin Origin device in the the Type Type column. 5. Under the Upgrade Upgrade Option Option column column select select how you you want to upgrade your device. device. 



56


Appen Appendix dix B Upgr Upgradi ading ng ProStr ProStream eam 4000 4000/Pr /ProMe oMedia dia Softwa Software re



Upgrad Upgrading ing ProMed ProMedia ia Origin Origin Series Series Device Device Softwa Software re (Using (Using NMX) NMX)


NOTE: The only supported upgrade option for the ProMedia Origin is background download.



8. Ensure Ensure that the Auto Auto Reset check check box is selected selected if you want want the device device to auto reset reset after the download is completed. The File Download Status column shows the percent of the download that has been completed for each device. When the download is completed, the device automatically resets. 9. If you did not select the Auto Reset check check box, box, you can can select a device in the table table and click the Reset button to restart the device and begin using the new software. NOTE: If you receive a Background Download Failed error error you should ensure you copied the correct software patch to the correct directory. directory. Use the Tools > File Download menu to stop the download process and clear the alarm. Copy the correct software patch to the directory and try the File Download process once more.


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Harmonic Inc.

4300 North First St. San Jose, CA 95134, U.S.A. T +1 408 542 2500 F +1 408 490 6708 www.harmonicinc.com

© Copyright 2012 Harmonic Inc. All rights reserved. Manual Part No. MAN-NMXINST-011

NMX 6 4 1 0 GA Install Startup Guide RevA

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