Acknowledgement We have the pearl of our eyes to admire blessing of the compassionate and omnipotent because the words are bound, knowledge is limited and time is short to express His dignity. It is one of the infinite blessings of almighty ALLAH that He bestowed us with potential and ability to complete this report and make a material material .contribution towards the deep oceans of knowledge
First we avail this opportunity to bow our head before ALLAH almighty in humility .who given us the wisdom and perseverance for completing this piece of report
We invoke peace for Holy Prophet Muhammad (P.B.U.H) who is forever torch. We feel highly privilege to ascribe the most and ever burning flame of my gratitude and deep scene of devotion to the Prof. Mehroo Humayun who taught us “Human Resource Management” with heart and also gave a guideline to this report. It would be an honor for us to thank Mr.Nadeem Anjum, Human Resource Manager of Nishat Mills LTD and Mr.Khalid Mahmood Chohan Company Secretary for their nice .and cooperative behavior
Table of Contents .Serial No
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16 17
Topics
Chairman Message Company Profile Introduction Mission & Vision Statement Organizational Structure Nishat textile HUMAN RESOURCE MANAGEMENT HR In Nishat; Classification Recruitment Process Job Analysis Selection Process Training and Development Retention and Motivation Performance Appraisal Retrenchement Questionnaire for HR Manager Questionnaire for Employees Result of Employees Interviews interview Criticism Recommendations Appendix
Pages
3 4 5 6 7 8-9 10 - 1 1 12 - 1 3 15 15 19 23 25 26 26 27 - 2 8 29 - 3 0 31 - 3 2 33 34 35
Chairman's Message We continue to strive to be a better group today than what we were yesterday, for our clients, for our shareholders, for our investors, for the environment, for the
community and for our employees, for it is with them that we have achieved what we have. It is with them that we will continue to surpass our past achievements
.
Mian Mohammad Mansha
Board of Directors: (
Mrs. Naz Mansha
Mian Raza Mansha Mian Hassan Mansha (Mr.Muhammad Nawaz Tishna (NIT Mr. Faisal Ehsan Elahi ( Mr. Khalid Qadeer Qureshi
(Chief Financial Officer
(Chief Executive
Mr. Muhammad Azam Rana Muhammad Mushtaq
Company Secretary:
Mr. Khalid Mahmood chohan
, Mills: ( Stitching Units ( K.M. Faisalabad Road .Sheikhupura
Nishatabad, Faisalabad (Weaving unit -12
( K.M Feroezpur Road, LHR
(Stitching unit -21
& K.M Nishat Avenue (Weaving, Dyeing 5 ( Off 22 K.M Ferozepur Road, Finishing Unit .Lahore ( K.M Sheikhupura Faisalabad (Spinning unit 20 Road, Ferozewatwan
,Registered Office & Shares Department Tel: 042-6367812-16 Fax: 042-6367414
Nishat House 53-A, Lawrence Road, Lahore
.Head Office 7-Main Gulberg, Lahore Tel: 042-5716351-9 Fax: 042-5716349-50 E-mail:
[email protected] Website: www.nishatmills.com ,Liaison Office 1st Floor, Karachi Chambers .Hasrat Mohani Road, Karachi Tel: 021-2414721-23 Fax: 021-2412936
Nishat Group
(Spinning, Processing
Nishat is playing a significant role in the private sector by adding value to cotton and the cotton based economy, Nishat Group ranks among the top five business houses in Pakistan in terms of sales and assts
Nishat has grown from a cotton export house into the premier business group of Pakistan with 5 listed companies, concentrating on 4 core businesses; Textiles, Cement, Banking and Power Generation. Today, Nishat is considered to be at par with multinationals operating locally in terms of its quality products and management .skills
Annual turnover 17 billion Rupees • Billion from textiles 14 • Earn foreign exchange US $ 236 million • Taxes and levi of 2,080 million Rupees annually •
Nishat Mills Limited Nishat Mills Limited, (NML), commenced business in 1951 as a partnership concern, which was converted into private Limited company in 1959. In 1961, the company .went public and was listed on the Karachi Stock Exchange Flagship Company established in 1951 Most Modern, Biggest Composite unit of Pakistan • Professional and Client Oriented Marketing • Green Company • Employees 9000 • ISO 9001 and IKO-TEX100 Certified • .SA 8000 Certification currently in process •
NML started out as a weaving unit with 500 semi-automatic looms. Later on 10,000 spindles were added, laying the foundation of nation's biggest textile composite project. NML today, has 177,000 spindles, 284 Sulzer shuttle-less looms and 244
TSUDAKOMA air jet looms. The company's production facilities comprise of .spinning weaving, processing, stitching and power generation
All together NML has 17 Manufacturing units, each specializing in a specific product rang. The spinning Division produces 120 Tons of yarn per day in a product range from Ne 3 to Ne 120 using different cotton sources like Supima, Egyptian Giza and .Australian
Nishat Sectors Textile-1 Cement-2 Banking-3 Power Generation-4
NISHAT TEXTILES Processing An ISO 9001 certified unit, which is one of the largest and most modern processing facilities of Pakistan. With an array of custom-made machinery, it has the capacity to produce 3 million meters of fabric /month. To ensure that our customers get the very best we use more than 75% dyes and chemicals that are of European origin. To maintain quality and international standards, an on-line Quality de partment has been setup. The QC department has the backing of a fully equipped Laboratory, which .scrutinizes the fabric process flow at all levels
Spinning
NML spinning is operationally organized into eight spinning units, each with a distinctive product range and capacity to keep a check on the quality standards. Every cone undergoes inspection before packing to ensure that .our buyer gets only the best out of the lot
Spinning production capacity for both Cotton and Blended Yarns in 130 Tons / Day
Weaving :Operationally divided into : NML Faisalabad
Mach Machin iner ery: y: Capacity:
188 188 Sulze ulzerr Ruti Ruti Looms ooms Approximate 2.1 Million Meters per Month.
This Unit has been producing top quality fabrics for export as well as for the consumption of our own processing unit. Awarded with ISO-9002 Certification, the .facility is highly regarded for the production standards and quality controls : NML Sheikhupura
NML Sheikhupura is one of the most advanced units in the country equipped with state-of-the-art machinery and it is also awarded with ISO 9002 Certification . Future Programs for the Unit include the purchase of Jacquard Looms, which will add to the .variety of product range that Nishat is offering to its customers
Stitching With an array of 500 modern new generation machines, the stitching department has an average capacity to
process up to 1.3 million meters of fabric per month. The product line is customized to manufacture products of various styles and sizes according to the requirements of our customers, wholesalers, retailers and contract .textile business
Mission Statement "To provide quality products to customers and explore new markets to promote/expand sales of the company through good governance and foster a sound and dynamic team, so as to achieve optimum prices of products of the company for sustainable and equitable growth and prosperity of the company."
Vision Statement "To transform the company into a modern and dynamic yarn, cloth and processed cloth and finished product manufacturing company with highly professionals and fully equipped to play a meaningful role on sustainable basis in the economy of Pakistan." "To Transform the company into a modern and dynamic power generating company with highly professionals and fully equipped to play a meaningful role on sustainable basis in the economy of Pakistan.”
Organizational Structure
Human Resource and Management
Introduction The policies and practices involved in carrying out the “ “People” or Human Resource aspects of a management position, including recruiting, screening, training, rewarding,
"and appraising
HUMAN RESOURCE department exist to help people and organizations reach their
goals. Along the way, they face many challenges arising from the demands of the employees, the organization, and society. The domestic and international environments are particularly turbulent because of the growing diversity of the workforce and the globalization of businesses. Challenges also result from ever changing laws, especially laws that address the need for equal employment opportunity. Within these constraints, the human resource department must contribute to the organization's "bottom line" in ways that are both . ethical and socially responsible
Purpose The purpose of human resource management is to improve the productive contribution of people to the organization in ways that are strategically, ethically, and socially responsible. This purpose guides the study and practice of HR management, which is also commonly called personnel management. The study of HR management describes the HR-related efforts of operating managers and shows how personnel professionals . contribute to those efforts
Objectives of HRM Managers and HR departments achieve their purpose by meeting objectives. Objectives are benchmarks against which actions are evaluated. Sometimes they are carefully thought out and expressed in writing. More often objectives are not formally though out and expressed in writing. More often objectives are not formally stated. .Either way, they guide Hr function in practice
Organizational Objective To recognize that HR management exists to contribute to organizational effectiveness. Even when a formal HR department is created to help managers, the managers remain responsible for employee performance. The HR department exists to help managers achieve the objectives of the organization. HR management is not an end in itself; it is only a means of assisting managers with their human resource issues. For example, NISHAT HR department found that it could enhance it contribution to the organization through sophisticated information systems that allowed the department to cut #35 million a year from its budget. Simply stated, an .HR department exists to serve the rest of the organization
Functional Objective To maintain the department's contribution at a level appropriate to the organization's needs. Resources are wasted when HR management is more or less sophisticated than the organization demands. Realizing that the HR department had grown too large, NISHAT changed its ratio of HR staff members to employees from 1 per 53 down to 1 per 75 without violating the company's long-standing "no-layoffs" ." policy
Role of HR Department
Human Resource department play a very important role in Nishat Mills LTD. New talent has a thirst for opportunity and that they are seeking such jobs which enhance there capabilities and to gain some experience. Due to these facts the HR department
Of Nishat is looking for these kinds of people who want to excel in life and are highly motivated to achieve some goals. The HR department of Nishat is working day and night to make this Organization a better organization by hiring people who are self .motivated and there main aim is to make the company more profitable
JOBS OF HRM
Conducting job analysis
Planning needs and recruiting job candidates
Selecting job candidates
Orienting and training new employees
Appraising performance
HRM in Nishat Mills • Employing over 9000 people.
• Lowest Employee Turnover.
• Seeks to fulfill the highest practical degree in administering its welfare and compensation program.
• Apprenticeship and other training schemes at all levels.
• To obtain, manage, develop, motivate and gain the commitment of company's key resource- the people who work in and for it.
• To develop a positive corporate culture to promote commitment to excellence and quality through out the company.
• To identify training needs and provide required training to all categories of employees.
• To make best use of the skills and abilities of all those employed in the organization.
• To ensure that the company meets its social and legal responsibilities towards its employees, with particular regard to the conditions of employment, quality of working life provided for them and the need to promote environment, occupational health and safety.
• To ensure industrial peace and harmony through excellent employee relations to achieve optimum level of employee, productivity and to contribute towards company’s aimed quality standards.
Classification of HR Department in NISHAT
Human Resource Department
&Recruitment Selection
& Training Development
Compensation and Benefits
:Responsibilities of HR Manager -:Following are the responsibilities of HR Manager in Nishat Mills •
Recruitment And Selection
•
Policy Making
•
Retention Program
•
Improve Working Relation Of Employees
:Competitive Advantages : Nishat Mills has following competitive advantages over its competitors •
Strong Pay Structure
•
Retention Program
•
•
No Firing After retirement contract basis job
Recruitment Process The Process of seeking and attracting a pool of qualified" ."applicants from candidates for job vacancies can be selected
Recruitment Policy An organization's recruitment policy provides the framework for recruiting action and reflects the organization's recruitment objectives. It details the overriding principles to be . followed by management in general and by HR manager in particular In Nishat Mills the recruitment process starts when a there is a vacancy and employee is required. The job requirement is forwarded to the HR Department by the head of
the particular department. Hr department then use two approaches to hire the .employee internal recruitment and external recruitment
Job Analysis The procedure for determining the duties and skill“ requirements of a job and the kind of person who ”should be hired for it Nishat is one of the largest textile manufacturers in Pakistan having lots number of different sectors o/departments working in it. It has many employees who are working on different posts and are working hard according to their own capacity. Nishat Mills .conducted job analysis in order to hire new employees at every year This also enables management to have a better understanding of the jobs and duties being performed at every level and also helps them in training the people who are .freshly recruited
In job analysis, firstly we specified two pillars which are
Job description
Job specification.
Uses of Job Analysis Information The information collected during the process of job analysis is used by the company :in taking decisions regarding affairs like
Recruitment & Selection
decisions
Compensation
Performance Appraisal
Training
Methods of Collecting Job Analysis Information -:There are two methods of collecting Job Analysis Information Interviews Observation • •
:Internal Recruitment-1
:Job Posting Advertising of job openings to current employees via bulletin boards, newsletters, or personal letters. Filling a job opening from within the firm has the advantages of stimulating preparation for possible transfer, or promotion and .increasing the general level of morale The first and foremost preference of Nishat Mills is to hire the employees through internal recruitment and giving existing employees more chances to develop their career. For this purpose Nishat Mills firstly use Internal Job Posting to fulfill the .vacant seat
:Replacement charts A visual representation of which employee will replace the existing incumbent in a designated position when it becomes vacant. In Nishat Mills replacement charts are .used rarely
External Recruitment-2 To search the employee to fulfill the vacant seat outside the organization is called external recruitment. HR Department can use various approaches to locate and attract
external candidates like Government agencies, private employment agencies, .recruiting consultants, executive search firms, and educational institutions
Nishat Mills run the external recruitment campaign itself and do not use the other .sources like agencies and search firms
Sources used for external job recruitment :Following are the some sources of Job Recruitment in Nishat Mills •
By Newspapers
•
By Website
•
By Universities
:Advertising-1 Advertisements are placed in various newspapers. More information about the company and job specification is included in the ad to present some self-screening. .The advertisement is placed in Jhang and Din Nishat Mills use print media for advertisement because they think most of the people don’t have knowledge about computer or internet and they can easily find job .advertisement in newspaper
:Casual Applications/Unsolicited Applications -2 Unsolicited applications are also welcomed in Nishat Mills; they are not neglected as whole. If candidate have excellent performances throughout his career he can be hired .or these applications can be used for future references
:University Recruitment Nishat Mills used the university recruitment only once in LUMS but the result was .not such a good and only one candidate was hired that time
:(Equal Employment Opportunity (EEO Nishat Mills provides jobs on Equal employment opportunity as they do not make any discrimination in job description .The Company provide Equal .Employment Opportunity is also mentioned in the job advertisement
Selection Process Following steps are followed in the selection process Reception of Applicant-1 Preliminary Interview-2 Application Form-3 Tests-4 Interview-5 Background-6 Preliminary screening by HR Department-7 Final selection by line managers-8 Medical Examination-9 Placement on the Job-10
:Reception of Applicant-1 The importance of giving the applicant a favorable impression at this stage cannot be overemphasized. Rudeness, disinterest or discrimination at reception may cost the organization a good applicant and foster negative attitudes about the company .and its products Nishat Mills give high importance to the first step in selection process which is reception of applicants. The staff makes such a friendly environment at this stage that does not make any negative thinking about the company even if the candidate is
refused for further processing. The usually use the indirect way to inform candidate .about refusal
:Preliminary Interview-2 In Nishat Mills preliminary or initial screening interview is used to check quickly on language skills, qualifications, willingness to do shift work, union .membership and the like
In Nishat Mills preliminary interview is typically brief and centered on very specific job requirement. However has carried out in a courteous, non-discriminatory and .efficient way
:Application Form-3
After preliminary interview or initial screening Nishat mills receives the applications from the candidates who have cleared the initial screening step. The application form .of candidate is a valuable tool in screening out unqualified applicants
The HR Manager considers the qualification, experience and other job related data provided in application form .
:Test-4
In Nishat mills test is used to access the match between application and the job .requirement The most used types of test in Nishat Mills are following Aptitude Test-1 Intelligence Tests-2 Personality Tests-3
The most frequent method used to take the tests is computer based tests but written .tests are also taken rarely in Nishat Mills
:Interview -5
There are three types of interviews take by the Nishat Mills
:Initial Interview
The initial screening interview is taken by the HR Manager. The only purpose of initial screening interview is to access the language skills, qualifications, .willingness to do shift work
:Panel Interview
In Nishat Mills the Panel interview is the next step for the candidates who have successfully passed the tests. In Nishat Mills panel interview is taken by three managers General Manager -1 HR Manager -2 Head of the Department-3
:Unstructured Interview
Nishat Mills do not use a predetermined outlines or questions to be asked from candidate but the take the unstructured interview and interviewer can ask anything .which he thinks is necessary
:Criteria for Selecting Candidate in interview :Following is the criteria for selecting candidates in Nishat Mills based on •
Communication Skills
•
Present Personality
•
Educational
Background (etc.)
•
Skills And
Competency
:Background-6
After interview the Nishat Mills HR Department staff checks the backgrounds of the successful candidates through the references provided by them. The background is investigated to ensure that candidate have a fair character and is not involve in any .criminal activity
:Preliminary screening by HR Department-7
HR Department completes all the works assigned to it and finally do a preliminary screening. This screening is based on the overall results of the candidates. A list of successful candidates is made and the maximum no of toppers are screened as per required by the head of department. The list of selected candidates is than forwarded .to the particular Head of the Department
:Final selection by line manager -8
The list of selected candidates by HR Manager of Nishat Mills is given to the Head of the particular department and now Head of the department is the final authority to .select the candidate
:Medical Examination-9
After the candidates have been selected by the head of department, medical examination of the selected candidates is taken by Dr. of the Nishat Mills. This is a check to ensure that employees do not have any contagious disease and to save other .employees from this disease
:Placement on the Job -10
After passing each and every selection step Nishat Mills the successful candidates are given the job letter which indicated their job title, work timing, starting date and .salary package
Training and Developmen Developmentt Training Training is an activity that results in learning .it seems important than to consider what learning is and what trainers can do to positively influence it. There is .considerable disagreement over which theory best explains how learning occurs This is however consensus on the definition of learning and the goals of learning process
Methods of training The Nishat Mills adopts many different training programs for enhancing the skills of its employee. In Nishat Mills following methods are used for employee training
On job training
Off the job training
:On Job Training
Making teams of new employees with a few old specialized Employees. •
•
Acquaintance with day to day procedures
•
Contribution to overall productivity.
•
Lower cost
•
Lower Time
Off Job Training
•
In-house training ,done at least once a year
•
Specialist trainers are hired
•
Provid vide a pro prope perr le learni rning envi envirronmen nmentt to to th the em emplo ployees
For employee training and development to be successful, Nishat Mills do following things: •
They provide a well-crafted job description- it is the foundation upon
which employee training and development activities are built •
Provide training required by employees to meet the basic competencies
for the job. This is usually the supervisor's responsibility •
Develop a good understanding of the knowledge, skills, and abilities
that the organization will need in the future. What are the long-term goals of the organization and what are the implications of these goals for employee development? Share this knowledge with staff. •
Look for learning opportunities in every-day activity. Was there an
inci incide dent nt with with a clie client nt that that ever everyo yone ne coul could d lear learn n from from?? Is ther theree a new new government report with implications for the organization? •
Explain the employee development process and encourage staff to
develop individual development plans. •
Support staff when they identify learning activities that make them an
asset to the organization both now and in the future. In the development process Nishat aligns the interest and skills with the need of organization. It means carrier must be managed strategically so the skills demanded by the organization’s strategic business objectives are understood and a work force with the matching profile of skills is developed.
Performance Appraisal
Performance appraisal concerned with determining how well“ employees are doing, communicating that information to employees and establishing a plan for performance improvement
The jobs are evaluated on yearly basis under superior evaluation method. The competent employees are rewarded in shape of promotions, bonus, increments and
annual holidays. The results of an appraisal can be used to identify areas for further .development of the employee The method used to evaluate employee’s performance consists of 20-25 questions about the behavior of the employee, and then on the basis of these answers personality .of the employee is judged There are two possible sources of errors of performance evaluation in Nishat
Halo Effect Recency effect
Compensation and Benefits System Nishat Mills use compensation process in which Nishat Mills wants to satisfy the individual individual need of employees and to make the employees work with the organization. organization. The company use cash and non cash rewards to motivate its employees. The company uses the following ways to retain the employee
Promotion
Promotion is direct shift only to the next level from the current grade, the Employee’s performance is evaluated and if his performance is above average he is .given promotion In Nishat Two things are counted to give promotion
Experience-1 Performance-2
Increments
The company decides at the end of the financial year, according to its financial condition, whether increments should be given or not. Once the increment is .decided, it is effective from January of each calendar year
Free transport
Nishat Mills provide free transport to local employee and also to their children for school
Medical facility
Nishat Mills provide free medical facility to workers depending upon the position/rank . of the employee
Free housing
They give the facility of free accommodation for all level of employees, again the .facility is provided according to the position
Recommendations In Order to solve the problem the company must fire those employees who are giving continuous poor performance in spite of job rotation and training. Company must use external recruitment firms like Personnel consultancies, Management recruitment consultants, and Executive search firms to hire the best employees as these companies are the expertise. The Nishat Mills must not hire the retired employees on contract and give more and more chances to the new talent.
Nishat Mills needs to improve its advertisement campaign as the results shows that the comany advertisement process is not very effective and the best candidates are not attracted.Company also needs to motivate its employees in a better way like bonus,commissions,promotions and increment at the same time.
The result of performance appraisal should be discussed directly with the employees and should be kept uptodate with their both negative and positive aspects.This can be done by arranging meetings etc.s
