NCR ATM Service Aid Manual From Www

NCR 56XX & 58XX ATM'S (4th Generation & PersonaS)

WELCOM E TO THE NCR TRAINING BANK

macm ac

Service Aids August 2006

56XX SERVICE AIDS

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book. Address correspondence to: WCS Learning - ATM Team NCR Corporation 1700 South Patterson, WHQ-2 Dayton, Ohio 45479 Copyright © 2006 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved

Table of Contents

Where to go for ATM Support and information? Level 2 Support for Self Service Terminals: • Toll Free 1-800-446-2344 ATM Hardware and Software Support Pin 1213 ATMs at Sea Pin 1416 Financial Bas & APTRA Software Pin 1222 Parts Information: • NCR Parts Analyst 1-800-446-2344 pin 7 VP 626-7113 International 770-487-7000 ask for Ext. 7113 • PDRC PEACHTREE Web Site: http://153.85.63.125/partsweb.htm • Dundee Electronic Parts Information Manual: http://www.dundee.ncr.com/scripts/ssgsccgi/webpim.dll?1 For Pubs or Software Tools: • Information Products Publishing (IPP) 1-800-543-2010 • Dundee Web Site: http://www.dundee.ncr.com/ssgsc/default.asp • Dundee Information Search Site: Same as Dundee Web site http://www.dundee.ncr.com/ssgsc/default.asp (Click Find Information). • Web page for the BAS product drivers. http://www.services.ncr.com/ce/library/librarydata/Branchautomation.htm ATM Kit and General Product information: • Dundee Hotline 1-800-317-4542 International (X-for outside line) then dial 011-44-1382-59-2100 Customer Software Ordering: • Call Local Field Sales Support NCR Power and Cable: 1-800-257-0458 VP 230-1000 International 919-460-8749 NCR Power and Cable supplies EPS Surge Suppression, Line conditioning, Premise Cabling, Build Data Cables, Supply Line Drivers and they will take Credit Card orders.

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56XX SERVICE AIDS

Where to go for ATM Support and information? AMC Atlanta Mas Hamilton Lock: Provides One Time Combinations (OTCs) for the Mas Hamilton lock • U.S. Toll Free • U.S. NCR Cell Phone Users • Canada

800-446-2344 803-939-2222 905-819-4109

Pin 4261 Pin 4261 Pin 4261

Publications Download of the ATM SAMM, FM-0547 updates: Go to: http://www.dundee.ncr.com/INFOPROD/ATM_GST/index.htm and click on “Field Service Documentation”, this takes you to the “Information Solutions, SAMM page. Select the item “Download chapters and viewers” for PDF files for some of the chapters. The ATM Resources Web site It provides you with a list of resources and information helpful in troubleshooting and repairing problems on the ATM. http://ncrwss1.ncr.com/atmlevel2/ FSD Americas Self-Service APTRA Web SiteThis internal site is THE source for U.S. Aptra documentation. At this site you will find general installation and release notes for US Standard Aptra Edge and Americas Aptra Advance NDC. http://www.ncrwss1.ncr.com/stdedge/ NCR Corporate Security: This web site provides information on ATM Security and other Corporate Security Procedures. http://iis.ncrnet.ncr.com/security/atm_info.asp

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Table of Contents

56XX ATM Service Aids Table of Contents CHAPTER 1 - ATM MODEL INFORMATION ........................................... 1.1 HARDWARE MODULE LOCATIONS ..................................................................... 1.1 5670 ATM...................................................................................................... 1.1 5685 ATM...................................................................................................... 1.2 5675 ATM...................................................................................................... 1.3 5688 ATM...................................................................................................... 1.4 PersonaS 74 Front Access ............................................................................ 1.5 PersonaS 74 Rear Access.............................................................................. 1.6 PersonaS 75 Front Access ............................................................................ 1.7 PersonaS 75 Rear Access.............................................................................. 1.8 PersonaS 84 .................................................................................................. 1.9 PersonaS 85 ................................................................................................ 1.10 PersonaS 88 ................................................................................................ 1.11 PersonaS 86 ................................................................................................ 1.12 PersonaS 90 ................................................................................................ 1.13 PERSONAS 90e........................................................................................... 1.14 OPENING THE FACIA ON PERSONAS 75 VESTIBULE ATM.................... 1.15 OPENING THE FACIA ON PERSONAS 88 DRIVE UP TTW ATM .............. 1.19 CHAPTER 2 - ATM SUPERVISOR MENUS................................................ 2.1 NDC+ SUPERVISOR MENUS .............................................................................. 2.2 NDC+ UTILITIES MENU - SAMPLE TREE ........................................................... 2.3 HEALTH ERRORS ............................................................................................... 2.4 State Of Health 1 Errors ............................................................................... 2.4 State Of Health 2 Errors ............................................................................... 2.5 State Of Health 3 Errors ............................................................................... 2.5 APTRA ADVANCE NDC SUPERVISOR’S MENU STRUCTURE .............................. 2.6 APTRA EDGE SUPERVISOR’S MENU STRUCTURE- U.S. ....................................... 2.7 SYSTEM APPLICATION FOR WINDOWS – EXAMPLE MENUS .................. 2.8

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56XX SERVICE AIDS

CHAPTER 3 - DIAGNOSTICS GENERAL INFORMATION .................... 3.1 CUSTOMER-SPECIFIC PROCEDURES FOR ACCESSING NCR DIAGNOSTICS (SYSTEM APPLICATION) ON NT MACHINES. ................................................................ 3.1

Bank of America ............................................................................................ 3.1 Chase Bank.................................................................................................... 3.1 Fidelity Investments....................................................................................... 3.1 Fleet Bank...................................................................................................... 3.2 VCOM 7-11 ................................................................................................... 3.2 Wells Fargo ................................................................................................... 3.2 CLEARING NVRAM ...................................................................................... 3.3 ERROR REPORTING – TCM CORES AND ELSB ......................................... 3.4 ERROR REPORTING – STANDARD, NLX, AND ATX CORES .............................. 3.6 LEVEL 1 DIAGNOSTIC TEST RESULTS .................................................................. 3.7 M-Status......................................................................................................... 3.7 M-Data .......................................................................................................... 3.7 T-Data ........................................................................................................... 3.8 HEX CONVERSION CHART .................................................................................. 3.9 INSPECTING AND HARDCOPYING THE EJ LOG FILE .......................................... 3.10 EJ HELP SCREEN ............................................................................................. 3.11 EJ TIME SEARCH OPTION ................................................................................ 3.12 COPYING SECTIONS OF THE EJ LOG ................................................................. 3.13 CHAPTER 4 - ATM CONFIGURATION PROCEDURES .......................... 4.1 56XX/PERSONAS ATM CONFIGURATION PRINTOUT – NDC+........................... 4.1 CHAPTER 5 - POWER SUPPLIES & POWER DISTRIBUTION.............. 5.1 POWER SUPPLY TEST CONNECTOR .................................................................... 5.1 POWER SUPPLY STATE OF HEALTH LED ........................................................... 5.1 AC DISTRIBUTION – ASTEC AND SYSTEM POWER SUPPLY ............................... 5.2 AC DISTRIBUTION – SLIMLINE POWER SUPPLY ................................................. 5.3 AC DISTRIBUTION – SWITCH MODE POWER SUPPLY .......................................... 5.4 AC WIRING CONVENTIONS ................................................................................. 5.5 DC DISTRIBUTION HARNESSES ........................................................................... 5.5 POWER SUBSYSTEMS REFERENCE MATERIAL ...................................................... 5.6 POWER SUPPLY PART NUMBERS ................................................................ 5.6 iv

Table of Contents

CHAPTER 6 - ATM PC CORES..................................................................... 6.1 TERMINAL CONTROL MODULE .......................................................................... 6.1 TCM ELECTRONICS CORE TRAY ....................................................................... 6.2 TCM CORE REFERENCES ................................................................................... 6.3 TCM CORE PART NUMBERS ............................................................................. 6.3 Original TCM Core PNs ............................................................................... 6.3 HI3 TCM Core PNs....................................................................................... 6.4 ASB Core PNs ............................................................................................... 6.4 STANDARD (LPX) PC CORE .............................................................................. 6.5 STANDARD (LPX) PC CORE ELECTRONICS CORE TRAY ................................... 6.6 STANDARD (LPX) PC CORE REFERENCES........................................................... 6.7 STANDARD (LPX) PC CORE PART NUMBERS ...................................................... 6.7 Parts used with the ELSB board ................................................................... 6.7 ELSB/LPX PENTIUM MEMORY SIMMs ..................................................... 6.8 Parts used with Pentium Motherboards........................................................ 6.9 Standard (LPX) PC Core SSPB Kits used with Pentium Motherboards....... 6.9 NLX CORE WITH A PELE MOTHERBOARD...................................................... 6.10 NLX CORE WITH A PELE II MOTHERBOARD................................................... 6.11 NLX CORE WITH A PHANTOM MOTHERBOARD ............................................... 6.12 (PENTIUM II OR PENTIUM III) .......................................................................... 6.12 NLX ELECTRONICS CORE TRAY ..................................................................... 6.13 NLX CORE - PELE II MOTHERBOARD SWITCH SETTINGS............................... 6.14 Switchpack 1................................................................................................ 6.14 Default Position in BOLD ........................................................................... 6.15 JUMPER SETTINGS: Default position in BOLD..................................... 6.15 NLX PC CORE REFERENCES .............................................................................. 6.16 NLX PC CORE PART NUMBERS .......................................................................... 6.16 ATX (PIVAT) COMPACT CORE WITH A ITOX MOTHERBOARD ...................... 6.19 ATX PC CORE REFERENCES .............................................................................. 6.20 ATX (PIVAT) PC CORE PART NUMBERS .......................................................... 6.20 DISK DRIVE REFERENCE MATERIALS ................................................................ 6.21 DISK DRIVE PART NUMBERS ...................................................................... 6.21 ATM DISKETTES ............................................................................................... 6.22 DISK DRIVE ERROR MESSAGES .................................................................. 6.22

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CHAPTER 7 - SDC SUBSYSTEM .................................................................. 7.1 NVRAM CLEAR ................................................................................................ 7.2 MINIMUM HARDWARE CONFIGURATION ............................................................. 7.2 MISSING SDC DEVICE .......................................................................................... 7.3 MISSING ENCRYPTOR/KEYBOARD ....................................................................... 7.3 STREAMING SDC DEVICE .................................................................................... 7.3 “DEAD” ATM ...................................................................................................... 7.4 SDC DEVICE BEHAVIOR ON APTRA ATM’S ........................................................... 7.4 SDC DEVICE ADDRESS (LINK NODE) TABLE ................................................ 7.5 SDC SUBSYSTEM REFERENCE MATERIAL ........................................................... 7.6 SDC PART NUMBERS ..................................................................................... 7.6 CHAPTER 8 - VIDEO AND GRAPHICS....................................................... 8.1 VIDEO AND GRAPHICS REFERENCE MATERIAL ................................................... 8.1 VIDEO AND GRAPHICS PART NUMBERS.............................................................. 8.2 VIDEO AND GRAPHICS TROUBLESHOOTING TIPS ............................................... 8.2 CHAPTER 9 - ENCRYPTION......................................................................... 9.1 VERSIONS .......................................................................................................... 9.1 BAPE ............................................................................................................. 9.1 HI-BAPE........................................................................................................ 9.1 EKC ............................................................................................................... 9.1 Encrypting Pin Pad (EPP) ............................................................................ 9.1 ENCRYPTION KEYS POLICY ............................................................................... 9.2 ENCRYPTION KEYS POLICY ............................................................................... 9.3 ENCRYPTOR REFERENCE MATERIAL ................................................................... 9.4 ENCRYPTOR PART NUMBERS .............................................................................. 9.4 CHAPTER 10 - INPUT DEVICES ................................................................ 10.1 REFERENCE MATERIAL ..................................................................................... 10.1

EPP PART NUMBERS ....................................................................................... 10.2 OTHER KEYBOARD PART NUMBERS .................................................................. 10.2 TROUBLESHOOTING TIPS .................................................................................. 10.3 “No Keyboards Attached” .......................................................................... 10.3 vi

Table of Contents

CHAPTER 11 - ELECTRONICS AND COMMUNICATIONS................. 11.1 OS/2 TCP/IP COMMUNICATION DIAGNOSTIC TESTING..................... 11.1 Additional Information & Tips. ................................................................... 11.3 TCP/IP TEST – PING ATM VIA LAPTOP ............................................................. 11.4 A SUCCESSFUL TEST PROVES THE LAPTOP CAN LOCATE THE NIC AT THE ATM AND THE HOST SHOULD BE ABLE TO DO AS WELL IF THERE IS CONNECTIVITY. . 11.4 TCP/IP TEST – PING NETWORK DEVICE VIA LAPTOP ....................................... 11.5 SAMPLE OS/2 TCP/IP CONFIGURATION PRINTOUT............................................. 11.6 HEX TO DECIMAL CONVERSION TABLE ............................................................ 11.8 DIAL UP TROUBLESHOOTING GUIDE ................................................................ 11.9 Overview ..................................................................................................... 11.9 Dialup Problems ....................................................................................... 11.10 Dialup ATM Test Tool (DATT) ................................................................. 11.10 Troubleshooting Check List ...................................................................... 11.11 Dialup Troubleshooting Flow ................................................................... 11.13 Useful Dialup Troubleshooting Tools ....................................................... 11.14 PART NUMBERS FOR US ROBOTICS & WELLS MODEMS ............................... 11.14 MODEM STRAPPING ...................................................................................... 11.15 56/58XX US Robotics Internal Modem ..................................................... 11.15 56/58XX US Robotics External Modem .................................................... 11.15 5305/5303 US Robotics Internal Modem .................................................. 11.15 5305/5303 Wells Internal Modem ............................................................. 11.15 MODEM INIT STRINGS ................................................................................... 11.15 US ROBOTICS modem ............................................................................. 11.15 WELLS modem .......................................................................................... 11.15 REFERENCE MATERIAL................................................................................... 11.16 COMMUNICATIONS PART NUMBERS ........................................................... 11.16 CHAPTER 12 - EXTERNAL DEVICE INTERFACES.............................. 12.1 NCR ALARM SYSTEMS ................................................................................... 12.1 ALARM SENSORS / SIGNALS ............................................................................. 12.1 ATM ALARMS TESTER .............................................................................. 12.2 INTRODUCTION........................................................................................ 12.2 LEDs............................................................................................................ 12.3 56XX ATM +12 VOLT TEST CABLE ......................................................... 12.4 REFERENCE MATERIAL..................................................................................... 12.6 PART NUMBERS ............................................................................................... 12.6 vii

56XX SERVICE AIDS

CHAPTER 13 - MAGNETIC CARD READERS......................................... 13.1 REFERENCE MATERIAL ..................................................................................... 13.1

PART NUMBERS ............................................................................................... 13.2 CARD READER TROUBLESHOOTING TIPS ......................................................... 13.2 CHAPTER 14 - ENVELOPE DEPOSITORY AND DISPENSER ............. 14.1 56XX ENVELOPE DISPENSER LOADING INSTRUCTIONS ................................... 14.1 REFERENCE MATERIALS ................................................................................... 14.2 DEPOSITORY TROUBLESHOOTING TIPS ............................................................. 14.3 REPLENISHMENT ITEMS ................................................................................... 14.3 PART NUMBERS ............................................................................................... 14.4 P86 DEPOSITORY ............................................................................................. 14.5 CPM2 AND CPM3 PARTS ................................................................................ 14.5 CHAPTER 15 - CURRENCY DISPENSER ................................................. 15.1 DISTINGUISHING DISPENSERS ............................................................... 15.1 56XX DISPENSERS PRE I/E AND I/E INTERCHANGEABILITY ............................ 15.5 PRE-IE AND IE DISPENSER PARTS .................................................................... 15.5 IE DISPENSER .................................................................................................. 15.5 ENHANCED DISPENSERS INTERCHANGEABILITY .............................................. 15.8 ENHANCED DISPENSER PARTS ......................................................................... 15.8 5870 “SPRAY DISPENSER” PARTS .................................................................. 15.10 5305 RS232 “SPRAY DISPENSER’ PARTS ........................................................ 15.11 ARIA PICK MODULE PART NUMBERS ....................................................... 15.11 5886 DISPENSER PART NUMBERS .................................................................. 15.12 PICK MODULE GEARS .................................................................................... 15.13 DISPENSER REPLENISHMENT ITEMS ............................................................... 15.14 SINGULARITY AND SIZE VALUES FOR U. S. CURRENCY................. 15.14 SINGULARITY AND SIZE VALUES FOR CANADIAN CURRENCY ....... 15.15 CASSETTE MAGNET CONFIGURATION ............................................................ 15.16 WIDE CASSETTES .......................................................................................... 15.16

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CHAPTER 15 - CURRENCY DISPENSER (CONTINUED) SYS APP – BILL CONFIGURATION AND CASH ENABLE ................................. 15.17 SETTING BILL PARAMETERS .......................................................................... 15.17 DISPENSING CASH OFFLINE (CASH ENABLE) ................................................ 15.17 REFERENCE MATERIALS ................................................................................ 15.18 DISPENSER TROUBLESHOOTING TIPS.............................................................. 15.19 False “Dispenser Fatal” dispatches......................................................... 15.19 Currency Dispenser Common Faults ........................................................ 15.20 CHAPTER 16 - PRINTERS ........................................................................... 16.1 BLACK MARK ADJUSTMENT FOR TSE (TEC) THERMAL RECEIPT PRINTER ....................................................................................................... 16.1 80 COLUMN THERMAL PRINTER BLACK MARK CALIBRATION ........................ 16.2 REFERENCE MATERIALS ................................................................................... 16.3 REPLENISHMENT ITEMS ................................................................................... 16.3 PART NUMBERS ............................................................................................... 16.3 PRINTER PART NUMBERS (CONTINUED) .......................................................... 16.4 40 COLUMN PRINTERS TROUBLESHOOTING TIPS .............................................. 16.5 40 COLUMN AXIOHM THERMAL PRINTERS TROUBLESHOOTING TIPS ............... 16.6 40 COLUMN TEC (TSE) THERMAL PRINTER TROUBLESHOOTING TIPS ............... 16.7 80 COLUMN THERMAL PRINTER TROUBLESHOOTING TIPS ............................... 16.8 CHAPTER 17 - MISCELLANEOUS PART NUMBERS ........................... 17.1 PERSONAS 5890 E PARTS................................................................................. 17.1 5305 MCD2 PART NUMBERS .......................................................................... 17.1 REFERENCE MATERIALS ................................................................................... 17.2 ATM DISKETTES ............................................................................................... 17.2 TOOLS AND TEST EQUIPMENT .......................................................................... 17.2 DISK DRIVES .................................................................................................... 17.4 CABLES & HARNESSES ..................................................................................... 17.5 50XX/56XX REPLACEMENT KEYS ................................................................. 17.6 NCR GRAY PAINTS ......................................................................................... 17.6 MISCELLANEOUS CABINET PARTS ................................................................... 17.7

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56XX SERVICE AIDS

NOTES:

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Hardware Module Locations

Chapter 1 - ATM Model Information HARDWARE MODULE LOCATIONS The following pages will show the hardware module location in the different 56XX ATMs. NOTE: The hardware module locations on the personaS ATM are the same as the 56XX ATM.

5670 ATM

1.1

56XX/PERSONAS ATM SERVICES AIDS

5685 ATM

1.2


5675 ATM

1.3


5688 ATM

1.4


PersonaS 74 Front Access

Front Access Module Location

1.5


PersonaS 74 Rear Access

Rear Access Module Locations

1.6


PersonaS 75 Front Access

Front Access Module Locations

1.7


PersonaS 75 Rear Access Note: Instructions for Opening the Facia of the Personas 75 Rear Access (Vestibule) ATM are located at the end of this section.

Rear Access Module Locations

1.8


PersonaS 84

Rear View

1.9


PersonaS 85

Rear View

1.10


PersonaS 88 Note: Instructions for opening the facia on the Personas 88 Drive-Up Throughthe-Wall ATM are located at the end of section 1.

Rear View

1.11


PersonaS 86

1.12


PersonaS 90

1.13


PERSONAS 90e

1.14


OPENING THE FACIA ON PERSONAS 75 VESTIBULE ATM 1.

Remove and retain the six M4 screws indicated in the illustration below.

2.

Open the rear door of the ATM.

3.

Rack out the 80 Column Statement Printer if present.

1.15


4.

Loosen the lock nut that secures the Lock Bar and Gas Strut with a 10mm wrench.

DO NOT REMOVE THE LOCK NUT OPENING THE FACIA ON PersonaS 75 VESTIBULE ATM (continued)

5.

Rack the 80 Column Statement Printer back into the ATM.

6.

Rack out the Receipt/Journal printer tray fully.

1.16


OPENING THE FACIA ON PersonaS 75 VESTIBULE ATM Continued 7.

Look all the way to the front of the ATM and locate the LATCH. Use the illustration below for help.

8.

Insert a Large flat bladed screwdriver and turn clockwise or counterclockwise 90 degrees and push out to release Facia.

9.

Go around to the front ATM and pull the facia open.

1.17


OPENING THE FACIA ON PersonaS 75 VESTIBULE ATM (continued) 10. Reach behind the facia and push the lock bar, which you had loosened earlier toward the rear of the ATM. This will lock the facia in the open position.

1.18


OPENING THE FACIA ON PERSONAS 88 DRIVE UP TTW ATM

3.

1.19

1.

Remove and retain the two M6 nuts and four M6 screws shown below so that the Facia can be Opened.

2.

Open the rear door of the ATM and rack out the statement printer (if one is present)

WITH A 10MM (13/32 IN) WRENCH LOOSEN THE LOCK NUT AT THE TOP OF THE GAS SUPPORT STRUT.


CAUTION: DO NOT REMOVE THE LOCK NUT OPENING THE FACIA ON PersonaS 88 DRIVE UP TTW ATM (Continued)

4.

Rack the Statement Printer back into the ATM.

5.

Fully rack out the Receipt/Journal Printer tray.

1.20


OPENING THE FACIA ON PersonaS 88 DRIVE UP TTW ATM (CONTINUED)

1.21

6.

With a large Flat-Blade screwdriver reach in beyond the Receipt/Journal Printer tray and insert the screwdriver blade into the Facia latch. Turn the screwdriver 90 degrees clockwise or counterclockwise while pushing forward to release the Facia.

7.

Rack the Receipt/Journal Printer back into the ATM.


OPENING THE FACIA ON PersonaS 88 DRIVE UP TTW ATM (Continued) 8.

1.22

At the front of the ATM pull the facia open. Reach in behind the facia and push the lock bar towards the rear of the ATM. Tighten the lock nut loosen earlier to make sure that the facia is securely locked in the open position.

ATM Supervisor Menus

Chapter 2 - ATM Supervisor Menus The menus shown in this section are examples. Actual screens will vary depending upon the ATM hardware, the software release level, and the software configuration. For accurate and complete information, refer to the appropriate Supervisor Guides. These can be downloaded from the sites listed below.

NDC+ Supervisor Guides http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication Title “supervisor” APTRA Advance Supervisor Guides http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication Title “supervisor” APTRA Edge Supervisor Guides http://www.ncrwss1.ncr.com/stdedge/ All available publications will be listed APTRA System Application for Windows User Guide http://ncrwss1.ncr.com/atmlevel2/Aptra Software Help Documents/Aptra System Application Menu Guide.pdf also http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication ID “B006-6167”

2.1


NDC+ SUPERVISOR MENUS NATIVE MENU 00 0 2 4 6 8 14 16 21

SELECT SET SW 0 1 SET SW 2 3 REPLENISH 5 ACCESS 7 TRANSFER 9 NO COUPONS 15 SCHEME 2 CPN 20 CSOH 3 22

MENU 01 SET SW 1 SET SW 3 CONFIGURE DIAGNOSTIC EXIT SCHEME 1 CPN CSOH 2 TM-ALERT

4 Cancel

DIEBOLD MENU 00 0 2 4 6 8 14 16 21

SELECT SUPVSR ON 1 SUPPLY ON 3 REPLENISH 5 ACCESS 7 TRANSFER 9 NO COUPONS 15 SCHEME 2 CPN 20 CSOH 3

0 2 4 6 8 10 13 18 20

REPLENISH DISP SPPLY 1 PRNT SPPLY DISP CASH 3 DISP CNTRS PRNT CNTRS 5 CLR CASH CLR CARDS 7 CLR DEPOS ADD CASH 9 INIT RECPT TEST CASH 12 STD CASH INIT STMNT 15 SPVR TRANS DISP COINS 19 CLR COINS ADD COINS 21 STD COINS

99 MORE SUPVSR OFF SUPPLY OFF CONFIGURE DIAGNOSTIC EXIT SCHEME 1 CPN CSOH 2

99 MENU 07 40 42 44 47 97

INIT EJRNL FILL CAMERA CLR BINS DUMP IMAGES CPY BKUP LOG

99 41 43 45 50

FILL ENV INIT DEPOS CHECK CDM RCOPY EJRNL

99 MORE MENU 02 CONFIGURE

5 Cancel

0 2 4 6 8 10 12 14

1 3 5 7 9 11 13 30

PRNT CONFIG ROLL W IDTH DATE/TIME DISP SCRN SET CASH SET DEFAULT TRACE OFF SET JRNL

ACCESS 1 DISP ACCESS 3 SET PASSW RD 5 INIT DISPLY 7 ENTER V 9 ENTER A ENTER B 11 ENTER MAC 13 RESERVED 15 INIT SUP SOH 31 FREE JDATA

PRNT ACCESS INIT ENTRY EXIT MODE W RITE V W RITE A W RITE B SET ACCESS COPY FILES INIT INS SOH

DISP CONFIG TRACK 1 MACHINE NO MSG MODE SET PRINT RST MODE TRACE ON SET COINS

MENU 03

COMMON ERROR CODES: 6

EC00 – Entry too long EC01 – Undefined function EC02 – Invalid / short entry EC03 – Unable to perform function

Cancel

0 2 4 6 8 10 12 14 30 32

7 Diagnostics

EXIT 20/21 CSOH

SOH MENU 22 TM-Alert

To download the NDC+ Supervisor Guides: go to http://infocentral.daytonoh.ncr.com/dundee/index.htm and search for Publication Title “supervisor” 2.2


NDC+ UTILITIES MENU - SAMPLE TREE UTILITIES

CONFIGURATION

SELECT A UTILITY (0=HELP) 1. CONFIGURATION 2. MAINTENANCE / DIAGNOSTICS 3. LEVEL 3 DIAGNOSTICS 4. 5. CUSTOMER CONFIDENCE TESTS

SELECT AN OPTION (0=HELP) 1. SETUP 2. DISPLAY SERVICES PRESENT 3. DISPLAY COMMS CONFIGURATION 4. CONFIGURE COMMS 5. CALIBRATE TOUCH SCREEN 6. DISPENSER BILL CONFIG 7. PRODUCT CLASS CONFIGURATION 8. TERMINAL CONFIGURATION 9. MORE < PRINT PRINTER >

< EXIT

< UTILITIES

CUSTOMER CONFIDENCE TESTS

01/02

CONFIGURATION

SELECT AN OPTION (0=HELP) 1. ALL DEVICES 2. CURRENCY DISPENSER 3. CURRENCY DISPENSER TI 4. CARD READER 5. RECEIPT PRINTER 6. CARDHOLDER DISPLAY 7. TOUCH SCREEN 8. ALPHA KEYBOARD 9. MORE < UTILITIES

02/02

SELECT AN OPTION (0=HELP) 1. 2. 3. 4. DISPLAY CONFIGURATION 5. RS-232 CONFIGURATION 6. 7. 8. 9. MORE < PRINT -RUN TESTS >

CUSTOMER CONFIDENCE TESTS

02/02

MAINTENANCE/DIAGNOSTICS

01/02

SELECT AN OPTION (0=HELP) 1. CURRENCY DISPENSER 2. CURRENCY DISPENSER TI 3. CARD READER 4. RECEIPT PRINTER 5. GRAPHICS/VIDEO 6. TOUCH SCREEN 7. ALPHA KEYBOARD 8. MODE SWITCH 9. MORE -RUN TESTS >

< UTILITIES

CONTROL MENU >

LEVEL 3 DIAGNOSTICS

MAINTENANCE/DIAGNOSTICS

SELECT AN OPTION 1. DISPLAY ERROR LOG 2. DISPLAY TALLIES 3. DISPLAY FITNESS 4. CLEAR ERROR LOG 5. CLEAR TALLIES 6. CLEAR FITNESS (ALL) 7. LOG AND TALLY DUMP 8.

SELECT AN OPTION (0=HELP) 1. ENCRYPTOR 2. SDC SERVICE 3. INDICATORS 4. MEDIA ENTRY INDICATORS 5. ALARMS 6. COMMS BOARD 1 7. PC DISKS 8. 9. MORE

< PRINT

PRINTER >

< UTILITIES

SELECT AN OPTION (0=HELP) 1.ENCRYPTOR 2. SDC SERVICE 3. INDICATORS 4. MEDIA ENTRY INDICATORS 5. ALARMS 6. PC DISKS 7. 8. 9. MORE < UTILITIES

01/02

PRINTER >

< UTILITIES

< UTILITIES

2.3

02/02

-CONTROL MENU >


Health Errors The following charts list common complaints on 56XX ATMs based on information from a survey of service call data conducted by product management. The charts also list the most probable cause and the recommended action. Refer to the NCR First Line Maintenance Guide for complete information on accessing, interpreting, and clearing State of Health messages. State Of Health 1 Errors Most State of Health Level 1 Errors clear automatically when the condition is corrected. The following State of Health 1 errors are exceptions to this rule. SOH 1 Message

probable cause

Number of bills in purge bin Message: CURRENCY DISPENSER has exceeded the preset limit. PURGE BIN NEARLY FULL EMPTY BIN SOON

Remedy Empty currency dispenser purge bin, then use the TEST CASH option in the REPLENISH menu. This will update the SOH for the device. Note: The SOH for this device is also updated with the STD CASH option.

Message: ENVELOPE DISPENSER HOPPER ALMOST EMPTY REFILL HOPPER SOON

Envelope dispenser needs to be refilled.

Refill envelope dispenser hopper, then use the FILL ENV on the REPLENISH menu. This will update the SOH for the device.

Message: ENVELOPE DEPOSITORY BIN NEARLY FULL EMPTY BIN SOON

Number of documents and envelopes in depository bin has exceeded the limit.

Empty the depository bin, then use the INIT DEPOS option in the REPLENISH menu. This will update the SOH for the device.

Camera needs to be loaded Message: with new film. SECURITY CAMERA FILM RUNNING LOW LOAD NEW FILM SOON

Load film into the camera, then use FILL CAMERA option in the REPLENISH menu. This will update the SOH for the device.

Message: RECEIPT PRINTER PAPER LOW OR RECEIPT PAPER OUT REPLACE PAPER SOON

Receipt paper needs to be reloaded.

2.4

Load paper into the printer, then use INIT RECPT option in the REPLENISH menu. This will update the SOH for the device.


State Of Health 2 Errors symptom

probable cause

Remedy

A message appears stating a replenishable item is low or empty.

SOH 2 messages indicate that a replenishable item needs to be replaced.

Perform the CSOH 2 for the item in the device you have replaced. This causes the SOH 2 for the item in the device to be updated.

Examples: Print heads, ribbons and knifes.

Note: The CSOH 2 must be performed after replenishing items even if a SOH 2 message was not displayed.

State Of Health 3 Errors symptom

probable cause

A message appears stating an SOH 3 messages indicate a failure that requires the item in a device has failed. repair or replacement of a defective device or item.

remedy Perform the CSOH 3 for the item in the device you have repaired or replaced. This causes the SOH 3 for the item in the device to be updated. IMPORTANT: Later releases of software will require a CLEAR FITNESS before the device will function. Note: You may need to perform the CSOH 3 and CLEAR FITNESS before the level 1 diagnostics tests will run on the failing device.

MODULE-SPECIFIC STATE OF HEALTH MESSAGES ARE PROVIDED WITHIN EACH MODULE SECTION 2.5


APTRA ADVANCE NDC SUPERVISOR’S MENU STRUCTURE

To download the APTRA Advanced NDC+ Supervisor Guides, go to http://infocentral.daytonoh.ncr.com/dundee/index.htm and search for Publication Title “supervisor”

2.6


APTRA EDGE SUPERVISOR’S MENU STRUCTURE- U.S.

System Application

To download APTRA Edge Supervisor Guides: Go to http://www.ncrwss1.ncr.com/stdedge/ All available publications will be listed 2.7


SYSTEM APPLICATION FOR WINDOWS – EXAMPLE MENUS On NCR Standard APTRA loads, the System Application Main Menu Is accessed via Diagnostics >> Technician Diagnostics

A B C

When using your CE key disk, the System Application main menu will appear as shown above. If your key disk is not accepted, Item 1 (Device Diagnostics) will be replaced with Maintenance and you will not have access to the Device Diagnostics Menu screens.

To download the APTRA System Application for Windows User Guide: http://ncrwss1.ncr.com/atmlevel2/Aptra Software Help Documents/Aptra System Application Menu Guide.pdf also http://infocentral.daytonoh.ncr.com/dundee/index.htm Search for Publication ID “B006-6167” 2.8


SYSTEM APPLICATION FOR WINDOWS – EXAMPLE MENUs (cont.) A

B

C

2.9


Notes:

2.10

Diagnostics - General Information

Chapter 3 - Diagnostics General Information Additional diagnostics information and procedures can be found in the subsections for each specific ATM module and subsystem.

CUSTOMER-SPECIFIC PROCEDURES FOR ACCESSING NCR DIAGNOSTICS (SYSTEM APPLICATION) ON NT MACHINES. Bank of America 1. Switch to SUPERVISOR, wait at least 5 seconds, Switch back to NORMAL. 2.

Press the ENTER Key, should get screen that says PRESS ENTER TO CONT –

3.

Press ENTER. PASSWORD is 475263. Choose # 50 - Vendor Menu.

4.

With CE disk in, choose # 1 - APTRA Service Support.

5.

If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad.

Chase Bank 1. Switch to SUPERVISOR. Should get REPLENISHMENT Menu. Choose # 50 - State of Health. 2.

Or if SELECT Menu comes up, choose # 50 - Vendor Menu. Either way, you should get to the Vendor Menu.

3.

With CE disk in, choose # 5 - Start Aptra.

4.

If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad.

Fidelity Investments 1. Open facia - If ATM has auto-supervisor, it will go to SUPERVISOR. 2.

If no auto-supervisor, switch to SUPERVISOR. Either way, should get screen with LOGIN and DIAGNOSTICS choices

3.

With CE disk in, touch the DIAGNOSTICS choice on the screen

4.

If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad 3.1


customer-specific procedures for accessing NCR Diagnostics (SYSTEM APPLICATION) on NT Machines (continued) Fleet Bank 1. Switch to SUPERVISOR mode, wait a few seconds, press the CANCEL key. 2. You should get the SUPERVISOR MAIN MENU. Choose # 3 - 2nd Level Maintenance. 3. From 2nd Level Maintenance menu, with CE disk in, choose # 1 Diagnostics. 4. If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad. VCOM 7-11 1. Lift the ATM hood - ATM will go into SUPERVISOR, or put the MODE switch in middle position. 2.

At the Logon Screen - enter the password "1111" - should get Branch Aid Select Menu

3.

With CE disk in, choose # 6 – Engineer

4. If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad Wells Fargo 1. Switch to SUPERVISOR. If sitting at RED OUT OF SERVICE screen, you may have to toggle the MODE switch. If all fails, reset the ATM and let it come up in NORMAL. 2. At the RED OUT OF SERVICE screen, switch to SUPERVISOR. PASSWORD is 932286. 3. From WELLS SERVICE MANAGER SCREEN - with CE disk in, ENTER "81" - Vendor Diagnostics. 4. If good CE disk, it'll say remove disk. If it doesn't say remove disk, then disk or flex drive is bad.

3.2


CLEARING NVRAM Note: Be sure you have a print out of the current configuration before clearing NVRAM. Procedures for printing the configuration are located in Section 4 of this manual. Original, HI3, & ASB (TCM Motherboards) and ELSB (Standard PC Core)

1. Turn on switches 1, 8, and 13. 2. Reset the ATM for about 30 seconds or so. “NVRAM Clear Test Passed” should display on the CRT. 3. Turn switches 1, 8, & 13 back to their original positions and reset the ATM.

Diamond or Trent (Standard PC Core)

On Standard PC Cores using the Diamond and Trent motherboards, NVRAM is located on the SSPB. 1. Turn on switches 1, 4, and 6 on the SSPB. 2. Reset the ATM for about 1 minute or so. “NVRAM Clear” should display on the CRT. 3. Turn switches 1, 4, and 6 off and reset the ATM.

PELE (NLX Core)

1. Turn on switch 6. Do not touch any other switches. 2. Reset the ATM for about 1 minute or so. “NVRAM Clear” should display on the CRT. 3. Turn off switch 6 and reset the ATM.

PELE II (NLX Core)

1. Turn on switch 4. Do not touch any other switches. 2. Reset the ATM for about 1 minute or so. “NVRAM Clear” should display on the CRT. 3. Turn off switch 4 and reset the ATM.

Phantom (NLX) and PIVAT (ATX)

On NLX Cores with the Phantom motherboard, and ATM Cores with the PIVAT motherboard, NVRAM is located on the SSPA. 1. Turn on switch 3 on the SSPA. 2. Reset the ATM for about 1 minute or so. “NVRAM Clear” should display on the CRT. 3. Turn off switch 3 and reset the ATM.

SDC Slave Devices

1. Turn on switches 3 & 8 (SDC Level 0 test 4) 2. Reset the ATM and look at the LEDs on the device. The LEDs will display the hex code for each test that is run. When the LEDs start blinking the test has been started and NVRAM is cleared. 3. Set the switches back to normal and reset the ATM. 3.3


ERROR REPORTING – TCM CORES AND ELSB There are two forms of error reporting on TCM Cores and Standard (LPX) cores with the ELSB: state of health error reporting and detailed error reporting. System board switch SW8 switches between each method of reporting. • •

State of health error reporting - SW8 OFF Detailed error reporting - SW8 ON.

During initialization and also in level 0 diagnostic start-up mode, SW8 acts as a toggle between the two reporting methods. If not running in level 0 diagnostic start-up mode, all errors are reported using detailed error reporting only (SW8 is ignored). State of Health Error Reporting State of Health Error reporting (SW8 off) allocates one system board LED per swappable module (with the exception of LED D16 - see below). If an error occurs then the LED associated with the module in error is switched on. Otherwise the LED will remain off. The 16 LEDs on the system board are defined as follows: Swappable Module System Board VGA Upgrade DRAM Bank 0 DRAM Bank 1 Reserved Cache Memory Flex Drive A Flex Drive B Fixed Drive C (0) Fixed Drive D (1) CPU SCSI Controller Reserved Reserved Reserved Other

LED D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 D13 D14 D15 D16

There is no error reporting on the CRT display when state of health error reporting is used. 3.4


State of health error reporting is only valid during Initialization and level 0 diagnostic Start-up mode. LED D16 - During state of health error reporting LED D16 is reserved for errors which are not allocated to any other state of health LED. Examples of errors causing LED D16 to be illuminated are as follows: • bad switch setting • non-integrated PCCM/PCIFL/PCMIRLAN errors • keyboard error • non-Dundee CRT adapter error. NOTE: To get more information on any of the above errors, toggle SW8 and go into detailed error reporting mode. Detailed Error Reporting When detailed error reporting is used (SW8 on), the test ID displays on LEDs D9 to D16 and the test result displays on LEDs D1 to D8. D16 D15 D14 D13 D12 D11 D10 D9 D8

MSB

Test ID

LSB MSB

D7 D6 D5 D4 D3 D2 D1

Test Result

LSB

Test ID - Except during initialization, the test ID is a binary value in the range 01H to 2DH indicating the test being executed. During initialization the test ID is always FFH or C1H to DAH if an initialization failure has occurred. Test Result - The test result reports as follows: • LEDs D1 - D8 all off - test successfully completed • LEDs D1 - D8 all on - test currently executing • Other - test error code. Detailed error reporting also gives an indication of which test is currently running, along with any errors, on the CRT display.

3.5


ERROR REPORTING – STANDARD, NLX, AND ATX CORES With the exception of the TCM cores, a State of Health LED is used to report the core’s State of Health during initialization and Level 0 Diagnostics. The location of the LED varies depending on the type of core. • • •

Standard PC Core – SOH located on the Mop-Up Board NLX Core – SOH located on PELE, PELE II, or SSPA ATX Core – SOH located on SSPA

The SOH LED is a bicolor LED with the following states: • • •

Amber (both red and green on) - level 0 diagnostics running Green - level 0 passed Red - level 0 failed

Detailed Level 0 diagnostic status can be obtained by viewing the ATM display. Additionally, there are diagnostic LEDs on the module that provides the self-service functionality, as follows: • • •

Standard PC Core – Level 0 Test Number displayed on SSPB (with Diamond or Trent*) NLX Core – Level 0 Test Number displayed on SSPA ATX Core – Level 0 Test Number displayed on SSPA

* The ELSB used in the Standard PC core utilizes the same type of Level 0 reporting that is used on TCM cores.

3.6


LEVEL 1 DIAGNOSTIC TEST RESULTS

Information reported by Level 1 Diagnostics tests is presented as bytes of data returned by the module being tested. An example is provided below The ATM Diagnostic Code Book contains tables that assist with decoding the test results.

(Byte 0)

M-Status

The M-Status (Maintenance Status) is a single byte of data that summarizes the results of the diagnostic test. Generally, the text description below the M-Status will be similar to the description of the code in the ATM Diagnostic Code Book. M-Data

The Maintenance Data bytes provide detailed data on the status of device. In many cases, M-Data will identify a specific component that is failed. At the very least, the M-Data will identify the area within the device that is source of the problem. For example, if the M-Status indicated a currency jam, the M-Data could indicate where the currency is jammed. M-Data bytes are numbered sequentially from byte 0. The first (left most) byte = byte 0, the next byte = 1, the next = 2, etc. Byte 0 is sometimes identified as the “Firmware Level Command.” When decoding M-Data, is is important to watch for these situations, because the meaning of the other M-Data bytes is different for various Firmware Level Commands. 3.7


M-Data is decoded in two different ways, byte representation or bit representation. With byte representation, you simply locate the matching hex code to determine the meaning of the data. With bit representation, the data must be converted to individual, binary weighted, bits where each bit has its own significance. When using bit representation, bit 0 is the least significant bit (the right most bit) and bit 7 is the most significant bit (left hand bit).

T-Data

Some diagnostics reports offer T-Data, or transaction data, which just provides additional information about the module being tested.

FIGURE 4: SAMPLE OF T-DATA

A complete listing of the decoding information for the M-Status and MData bytes returned is in the 56XX ATM SAMM along with a description of each of the tests available for each module. The 56XX Diagnostics Status Code NoteBook, B006-6273-A000, provides only the information to decode the data bytes for the hardware modules.

3.8


HEX CONVERSION CHART

3.9


INSPECTING AND HARDCOPYING THE EJ LOG FILE If your terminal is running software release 4.0 or higher and uses the Electronic Journal (EJ) to record transaction data instead of the Journal Printer, you can inspect the EJ log on the CRT or the Operator panel. For more detailed information refer to the NDC+ Supervisors Reference Manual, D1-2487-E. To inspect the EJ Log File: 1. The ATM must NOT be in the middle of any settlement operations. 2. Turn off the SOH and TM-Alert display messages.HHHHTTTTTTGTTT 3. Press the FDK ‘I’ (top left) key on the facia or enhanced operator panel or Key ‘ A’ on the basic operator panel. If a message ‘’NO IN SERVICE FUNCS’’ appears, you are not running EJ. 4. If you are using the facia or enhanced operator panel, a screen similar to the one below appears showing the current end of the EJ file. If this screen does not appear, go to step 5. *1911*1*R*4 10 09:00 EJ LOG INITIALIZED 10 18:00 FDK KEYS 'I' 'H' 'G' 'F'

*017*12/05/92*09.17* 12 09:17 EJ STARTED BY OPER *1911*1*R*4 CASSETTE +REJECTED =REMAINING +DISPENSED =TOTAL

25 13:03 TYPE 31 18:05 0000 0000 0000 0000 0000

PRESS FOR HELP

FDK KEYS 'A' 'B' 'C' 'D'

If you are using the basic operator panel, a screen similar to the one below will appear. *1911*1*R*4 EJ LOG INITIALIZED OK

12 08:10 12 09:00

5. Press the AUX key to display the help screen. If you are using the facia keyboard or the enhanced operator panel, the AUX key is the blank key located in the lower right hand corner of the numeric keyboard. The AUX key is labeled on the basic operator panel and located in the lower left hand corner. If you are using a touch screen as the input device, a template showing the AUX activated function positions is displayed. 6. Press the AUX key to exit the help screen. 3.10


EJ HELP SCREEN After pressing the AUX key on the facia or enhanced operator panel, the following menu is displayed:

* EJ LOG INSPECTION * FDK KEYS

UP >>

'A'

<< NUM SEARCH

DOW N >>

'B'

<< TIME SEARCH

LEFT/RIGHT >>

'C'

'I'

<< PRINT

'H' 'G' 'F'

FDK KEYS

HELP SCREEN

PRESS TO EXIT HELP MODE

'D'

If you are using the basic operator panel, the screen below will appear. COMMANDS- A:PRNT B:UP C:NUM SEARCH D:DOW N E:TIME SEARCH F:LEFT/RIGHT

Command keys when inspecting the EJ Log When inspecting the EJ log, use the following keys: • FDK ‘A’ (facia/enhanced operator interface) or Key ‘B’ (basic operator interface) – Scroll upwards • FDK ‘B’ (facia/enhanced operator interface) or Key ‘D’ (basic operator interface) – Scroll downwards • FDK ‘C’ (facia/enhanced operator interface) or Key ‘F’ (basic operator interface) – Scroll left/right • FDK ‘G’ (facia/enhanced operator interface) or Key ‘E’ (basic operator interface) – Time search • FDK ‘H’ (facia/enhanced operator interface) or Key ‘C’ (basic operator interface) – Number search • FDK ‘I’ (facia/enhanced operator interface) or Key ‘A’ (basic operator interface) – Print • FDK ‘D’ (facia/enhanced operator interface) or ‘Enter’ Key (basic operator interface) – Accepts the content of a position (Time and Numeric Search) • FDK ‘F’ (facia/enhanced operator interface) or ‘Clear’ Key (basic operator interface) – Inserts an asterisk ‘wildcard’ (Time and Numeric Search) • Cancel Key – Exit EJ inspection mode • AUX Key – Enters and Exits the Help screen 3.11


EJ TIME SEARCH OPTION This option allows you to search the EJ log for entries based on the time. 1. Press the TIME SEARCH key from the EJ Inspection menu. This is the FDK ‘G’ key on the facia/enhanced operator interface or Key ‘E’ on the basic operator interface. If you are using the facia or enhanced operator panel, the screen below is displayed:

* EJ LOG SEARCH MODE * FDK KEYS

COMMAND SUMMARY

'I'

<< FILE START

'H'

<< FILE END

SEARCH BACK >>

'A'

SEARCH FRW D >>

'B' 'C'

'G' 'F'

FDK KEYS

PLEASE ENTER TIME KEY

! ********

'D'

If you are using the basic operator panel, the screen below will appear. A:START B:SRCH BACK C:END D:SCRH FORWARDS

! TIME KEY: ********

2. Enter the date and time in the numeric form mmddhhmm (month day hour minute). The time is in the 24 hour format. If this is the first time you have used this option since entering EJ inspection, the key is filled with asterisks. An asterisk acts as a ‘wildcard’ character. The next time you use this option, the key will contain the date/time you entered previously. 3. Press the FDK ‘D’ key or Enter Key, without entering any data, if you want to accept the current content of a position in a field. If you want to leave a position in the field empty, press the FDK ‘I’ key or Clear Key. This fills the current position of the field with an asterisk. 4. Press the Cancel Key to cancel the time search and return to the EJ Log Inspection menu. 5. Once you have entered the date and time, press the SEARCH BACK key if you want to search backwards through the log for a matching entry. Press the SEARCH FRWD key if you want to search forwards for a matching entry. Press the FILE START or FILE END if you want to go to the beginning or end of the log without searching for an entry. 3.12


COPYING SECTIONS OF THE EJ LOG This option allows you to copy sections of the EJ log to a printer or off-line disk. The log section is the current log data displayed on screen when working from the facia or enhanced operator panel. When working with the basic operator panel, the current log data includes the first line of data displayed for a total of 13 lines surrounding the first line. If you are at the start or end of the log, printing is centered on the first or last line. To print or copy sections of the EJ Log File: 1. Press the PRINT key from the EJ Inspection menu. This is FDK ‘I’ key on the facia/enhanced operator interface or Key ‘C’ on the basic operator interface. If you are using the facia or enhanced operator panel, a screen similar to the one below is displayed: *1911*1*R*4 10 09:00 EJ LOG INITIALIZED 10 18:00 FDK KEYS 'I' 'H' 'G'

12 09:17 *017*12/05/92*09.17* EJ STARTED BY OPER *1911*1*R*4 CASSETTE +REJECTED =REMAINING +DISPENSED =TOTAL

25 13:03 TYPE 31 18:05 0000 0000 0000 0000 0000

FDK KEYS 'A' 'B' 'C'

W HERE?- 0:DISK 1:RCPT 2:STMT 'D'

'F'

If you are using the basic operator panel, the screen below will appear. SELECT OUTPUT 0:DISK 1:RECEIPT

2:STATEMENT

2. Enter the number of the printer or disk you want to copy the file section to and press the FDK ‘D’ key on the facia/enhanced operator interface or the Enter Key. 3. If an error occurs when the log section is being printed or copied, an error message is displayed. Notes: • Clear printer SOH and fitness errors before printing • The 3 ½in. disks must be pre-formatted

3.13


4. If the log section is printed successfully, the following message is displayed on the screen. LOG PRINTED OK If the log section is copied successfully, the following message is displayed on the screen. EJLOGSEG.xxx COPIED xxx is an incrementing counter that is set to zero at a fresh start. 5. Each EJ log section printout and/or file on disk will contain 13 lines of data, except at the start or end of the log. Along with this data, a header is added to provide the date and time the print or copy was made. The information that prints and placed on disk uses the same formatting. * M/C

09/09/96 14:38:30 *

10 09:00 *1911*1*R*4 EJ LOG INITIALIZED 10 18:00 12 09:17 *017*12/05/92*09.17* EJ STARTED BY OPER *1911*1*R*4 CASSETTE +REJECTED =REMAINING +DISPENSED =TOTAL

25 13:03 TYPE 31 18:05 0000 0000 0000 0000 0000

When printing or view files that contain an EJ log section, the data will be similar to the example above: Note: • A text editor must be used when viewing the EJ log files.

3.14

ATM Configuration Procedures

Chapter 4 - ATM Configuration procedures 56XX/PERSONAS ATM CONFIGURATION PRINTOUT – NDC+ The ATM Configuration data should be printed out after completion of the installation of a 56XX ATM. This information should be left on site so it will be available to any Customer Engineer who may be required to replace a system board or disk drive. 1. 2. 3. 4.

PC set-up (CMOS) Services present Communications Miscellaneous Interface and RS232 2 Line Rear Interface

5. 6. 7.

Operating System version Files versions Local Configuration

Enhanced Operator Panel & F/A

If possible, this information should be printed on the journal printer, so that it will all print on a single sheet. The write up that follows will print the items listed above, in order, and lists the step-by-step keystrokes required to produce this printout on the journal printer. Use the images above to determine the location of the keys. 1.

Load the customer’s application program and enter Supervisors mode, from the Select screen enter “7” (diagnostics), select “1” (configuration), select “1” (Setup), select “1” (OK), select “C” (print).

2.

After the configuration prints, select “A” to return to the previous screen, select “C” (print) -NOTE- that the selection at “C” will then change to “display”, select “2” (services present).

4.1


3.

After the above prints select “3” (communications), select “5” (all), select “A”, to return to the previous screen.

4.

After the above select “8” (terminal configuration), select “C“, and “2“.

5.

Continue after the above by selecting “1“ (software) and “1“ again (operating system).

6.

Continue by selecting “2“ (files) then return to the Select menu by entering “A“ four times.

7.

From the Select menu enter “5“ then “1“. Hit the “Cancel“ key to get back to the Select screen.

8.

From the Select menu enter “6“ then “1“. Hit the “Cancel“ key to get back to the Select screen.

2 Line Rear Interface

Enhanced Operator Panel & F/A

4.2

Power Supplies & Power Distribution

Chapter 5 - Power Supplies & Power Distribution POWER SUPPLY TEST CONNECTOR All ATMs will have an eight-pin test connector located near the ATM power supply. The drawing below identifies voltages that should be present on each pin.

POWER SUPPLY STATE OF HEALTH LED The Power Supply SOH LED is located near the Power Supply Test Connector. LED State Green Solid Red Flashing Red

Off

Power Supply Condition During normal operation of the PSU the LED signal will be high and the external LED green. On power up of the PSU the LED signal will be negative causing the external LED to show red until the minimum voltages have been reached on all the outputs. If one or more of the PSU output currents reach their maximum sense level (for instance if there is a short within the terminal), the LED signal will go negative, causing the external LED to flash red every six seconds until the correct output currents have been re-established. the external LED signal will switch off under the following conditions: • P/S Good signal low • Failure of the external LED • Failure of the PSU. • Wrong voltage selection

NOTE: If the PSU’s overvoltage protection has latched, the AC input to the PSU should be switched off for at least 10 seconds before reapplying the power. 5.1


AC DISTRIBUTION – ASTEC AND SYSTEM POWER SUPPLY The Safety Interlock Board is present on systems using the System PSU and the ASTEC PSU. It is located at the rear of the PC I/O Module (the Lshaped assembly under/behind ATM PC Core)

Connector pin assignments are provided in section 7.7 of the ATM SAMM.

5.2


AC DISTRIBUTION – SLIMLINE POWER SUPPLY

The Slimline Power Supply is described in Section 7.10 of the ATM SAMM.

5.3


AC DISTRIBUTION – SWITCH MODE POWER SUPPLY

* J11 is only present on the 435 Watt version. It is used to supply the switched 24 VDC to BNA & CPM. The Switch Mode PS is described in section 7.11 of the ATM SAMM.

5.4


AC WIRING CONVENTIONS Circuit Hot Neutral Ground

U.S. Code Black White Bare or Green

Int’l Brown Blue Green with Yellow Stripe

N

H

G

DC DISTRIBUTION HARNESSES DC Distribution harnessing varies by ATM class and model. Refer to the ATM SAMM for detailed wiring information. • •

56XX ATMs - Section 6.2.4 58XX ATMs – Section 6.2.5

5.5


POWER SUBSYSTEMS REFERENCE MATERIAL Component/Module 56XX ATMs AC Power Distribution Components System Power Supply Unit (650 W) ASTEC Power Supply Unit Slimline PSU 328W Switch Mode PSU Uninterruptable Power Supply personaS Temperature Control Personas 86 Severe Environment 56XX ATMs DC Distribution - Cable Information personaSXX (58XX) DC Distribution - Cable Information Power Distribution Cable Information

SAMM Section Chapter 7.7 Chapter 7.8 Chapter 7.9 Chapter 7.10 Chapter 7.11 Chapter 7.12 Chapter 7.13 Chapter 7.15 Chapter 6.2.4 Chapter 6.2.5 Chapter 6.2.7

POWER SUPPLY PART NUMBERS Part Number 009-0009970 009-0016713 009-0017914 5685-k315-v001 007-9819640 009-0005809 998-0114979 009-0010001 009-0017256 006-4350006

Description Slim Line Power Supply (5670, 5870, 5840) P86 Power Supply (328 W Switch Mode PS) P90E Power Supply (435 W Switch Mode PS) 5684/85 Severe Environment Kit Switch – power (on/off) Switch – interlock/auto supervisor AC Power Conditioner (to order call 800-257-0458) Astec Power Supply System Power Supply Unit (650 W) 10A 250V Slow Blow Fuse

5.6

ATM PC Cores

Chapter 6 - ATM PC CORES TERMINAL CONTROL MODULE Boards and components you may see inside a TCM Core: • Original System board (SAMM Chapter 19) o Hard Disk and Flex Disk Drive o Disk interconnect board o TCM IO board o Bus board o Video Graphics Array board o Memory SIMMs (2mb – 16 mb) o PCCM (PC Communication Module) • HI 3 System board (SAMM Chapter 21) o Hard Disk and Flex Disk Drive o Extended Bus Board o Memory SIMMs (2mb – 16mb) o PCCM Port on the edge of the board o Extended Beeper Volume Control • Advanced System Board used in 5670 (SAMM chapter 21.4) o Removable 486 processor chip o Hard Disk and Flex Disk Drive o Memory SIMMs (4mb – 32 mb) o PCCM Port on the edge of the board o Extended Beeper Volume Control o 5670 I/O board o 5670 ISA Expansion board

NOTE: The ASB board can replace the Original and the HI 3 system boards using their existing components. To clear NVRAM on TCM boards: Turn on Switches 1, 8, &13 and reset the ATM 6.1


TCM ELECTRONICS CORE TRAY Boards and components you may see inside a TCM Electronics Core Tray: SAMM chapter 21.4 • • • • •

Advance System Board Removable 486 processor chip Hard Disk and Flex Disk Drives Memory SIMMs (4mb – 32 mb) PCCM Port on the edge of the board Extended Beeper Volume Control 5670 I/O board 5670 ISA Expansion board

• • •

6.2

ATM PC Cores

TCM CORE REFERENCES Component/Module ISA - TCM System Board ISA - TCM Bus Board ISA - TCM Video Graphics Array Disk Interconnect ISA - TCM I/O Board (ATMs) HI3 System Board HI3 Bus Board Miscellaneous Driver Board Advanced System Board 5670 I/O Board 5670 ISA Expansion Board Level 0 Diagnostics – ATM Cores Level 1 Diagnostics – ATM Cores Level 3 Diagnostics – ATM Cores

SAMM Section Chapter 19.1 Chapter 19.2 Chapter 19.3 Chapter 19.4 Chapter 19.6 Chapter 21.1 Chapter 21.2 Chapter 21.3 Chapter 21.4 Chapter 21.5 Chapter 21.6 Chapter 4.2.19 & 21 Chapter 4.3.19 & 21 Chapter 4.4.19 & 21

TCM CORE PART NUMBERS Original TCM Core PNs Part Number 445-0645288 445-0618183 445-0594340 445-0596567 445-0594340 445-0600440 006-3502981 006-2003237 445-0595019 445-0595010 445-0596567 445-0653664

Description ISA- TCM Integrated System Board (with VGA) ISA- TCM Integrated System PCB (W/O VGA) ISA- TCM Bus Board ISA TCM I/O PCB ISA- TCM Bus Board Disk Drive Interconnect Bd. 1 Meg SIMM 4 Meg SIMM MEI Driver Lead through driver BUSboard W/Misc. I/F Interlock PCB

6.3


HI3 TCM Core PNs Part Number 445-0645299 445-0645311 445-0613607 445-0607447 445-0610232 006-3502981 006-2003237 445-0600460 445-0629230 445-0610069

Description H13 System Bd.–Secure (with comms) HI3 System PCB (With Comm) single VGA Memory H13 System Bd.–NonSecure (with comms) H13 Bus Bd. (with Miscellaneous Interface) H13 Bus Bd. (without Miscellaneous Interface) 1 Meg SIMM 4 Meg SIMM Miscellaneous Driver Bd. HI3 Flex Cable HI3 Hard drive cable

ASB Core PNs Part Number 445-0628979 445-0628985 006-2006236 006-2006815 006-2006234 006-3502862 008-0028805 006-2005744 006-2005854 445-0609853 445-0605869 445-0607803 006-2006543 445-0607447 445-0610232 445-0617100 445-0615426 445-0597360 445-0629230 445-0610069 484-0048989

Description Advanced System Bd. Secure with Comms Advanced System Bd. Secure without Comms 486 DX 33 MHz Processor 486 DX 66 MHz Processor 486 DX266 MHZ Processor 4 Meg SIMM 16 Meg SIMM Video memory upgrade (upgrade requires Qty 2) SCSI Chip (Mounted on ASB) SCSI Cable F/A 5674/75 SCSI Cable R/A 5674/75 SCSI Cable 5685/88 Cache Memory H13/ASB Bus Bd. (with Miscellaneous Interface) H13/ASB Bus Bd. (without Miscellaneous Interface) 5670 I/O Board 5670 Expansion Board ISA PCCM Flex Disk harness (HI3/ASB) Hard drive Harness (HI3/ASB) SCSI Interface PCB (Located in the ISA BUS)

6.4

ATM PC Cores

STANDARD (LPX) PC CORE

Boards and components you may see inside a Standard PC Core: SAMM chapter 23 486 Standard PC Core • 486 processor board (ELSB) • Memory SIMMs (4mb – 64mb) • Standard PC Core Miscellaneous Interface board • Riser Card • 486 ISA Expansion board (5840 only) • 486 Expansion Board PCCM port (optional) • Hard Disk and Flex Disk drives • Mop-up board • PC Power Supply • Cooling Fan Pentium Standard PC Core • Pentium processor board Diamond or Trent • Memory SIMMs (8mb – 128mb) • Standard PC Core Miscellaneous Interface board • Riser Card • SSPB board (Self Service Personality Board PCCM port (optional) • Hard Disk and Flex Disk drives • Mop-up board • PC Power Supply • Cooling Fan

6.5


STANDARD (LPX) PC CORE ELECTRONICS CORE TRAY Boards and components you may see inside a Standard PC Electronics Core Tray: SAMM chapter 23 486 Standard PC Electronics Core Tray • 486 processor board (ELSB) • Memory SIMMs (4mb – 64mb) • Standard PC Core Miscellaneous Interface board • Riser Card 5870 Riser Card MCD Riser Card • 486 Expansion board PCCM port (optional) • Hard Disk and Flex Disk drives • CD-ROM • Mop-up board • PC Power Supply • Cooling Fan • LVDS Transmitter board Pentium Standard PC Electronics Core Tray • Pentium processor board Diamond or Trent • Memory SIMMs (8mb – 128mb) • Standard PC Core Miscellaneous Interface board • Riser Card • SSPB board (Self Service Personality Board w/PCCM port (optional) • Hard Disk and Flex Disk drives • CD-ROM • Mop-up board • PC Power Supply • Cooling Fan

6.6

ATM PC Cores

STANDARD (LPX) PC CORE REFERENCES Component/Module The Standard PC Core Pentium Motherboards Std PC Core Self - Service Personality Board Std PC Core Miscellaneous Interfaces Std PC Core Mop- Up Board Std. PC Core Power Supply Unit Entry Level System Board REALmagic Maxima PRO MPEG Card CT4170 Sound Blaster 16 Card LVDS Transmitter Board Internal Modems Level 0 Diagnostics – ATM Cores Level 1 Diagnostics – ATM Cores Level 3 Diagnostics – ATM Cores

SAMM Section Chapter 23.1 Chapter 23.2 Chapter 23.3 Chapter 23.4 Chapter 23.5 Chapter 23.6 Chapter 23.7 Chapter 23.11 Chapter 23.12 Chapter 23.14 Chapter 23.15 Chapter 4.2.23 Chapter 4.3.23 Chapter 4.4.23

STANDARD (LPX) PC CORE PART NUMBERS Parts used with the ELSB board Part Number 009-0013062 445-0636517 445-0636518 445-0636519 445-0636520 445-0623188 445-0623622 445-0623196 445-0625598 445-0626018 445-0624580 009-0011248 445-0633151 445-0650203

Description ELSB ROM BIOS V5.07 (Fixes screen blanking ) ELSB 486 Processor W/Comm Secure (Field Use) for 58xx ELSB 486 Processor W/O Comm Secure (Field Use) PersonaS 40/74/75/84/85/88 5670 ELSB 486 Processor W/Comm STD Secure (Development Use) PersonaS 40/74/75/84/85/88 5670 ELSB 486 Processor W/O Comm STD Secure (Development Use)PersonaS 40/74/75/84/85/88 5670) ELSB 486 Expansion PCB (15 & 25 pin) PersonaS 40/74/75/84/85/88 5670 ELSB ISA Expansion PCB PersonaS 40 ELSB Expansion Harness PersonaS 40 ELSB Hard Disk Cable PersonaS 40/74/75/84/85/8856XX ELSB LCD Decoupling PCB - PersonaS 40/70 ELSB LCD Decoupling Harness PersonaS 40/70 ELSB LCD Backlite Inverter PersonaS 40 ELSB Misc I/O PersonaS 40 ELSB Misc I/O P70 6.7


Parts used with the ELSB board (continued) Part Number 445-0621274 445-0629221 445-0629026 445-0630367 445-0630383 445-0621521 445-0623755 445-0623755 445-0627590 445-0627590 445-0627874 445-0615426 445-0634319 445-0634887 445-0592810

Description ELSB Mop UP PCB PersonaS XX 56XX Early ELSB Riser PCB 5670 (LPX Riser/No PCI) Early ELSB Riser PCB 5870 (Has PCI) Older ELSB Riser PCB 5870 (Has PCI) Older ELSB Riser PCB 5870 (No PCI) ASB/ELSB Riser PCB PersonaS XX 56XX(Not for 5670 or 5870) Color Operator Interface PersonaS40 Mono Operator Interface PersonaS40 Color LCD Display Unit PersonaS40 Mono LCD Display PersonaS40 Decoupling PCB 5670 5670 ISA Expansion PCB 5670 (Riser card used with ASB) Decoupling PCB PersonaS70 5870 P70 Lite Riser Card PersonaS70 5870 Operator I/F PersonaS70

** The ELSB 445-0621744 and 445-0621745 ship w/ bios chip # 11430. NOTE: (CANNOT BE USED ON 5670) This bios does not recognize thermal printers on the 5670. ELSB/LPX PENTIUM MEMORY SIMMs Part Number 008-0028798 008-0028800 006-2007400 009-0011513 009-0011965 009-0011511 009-0011512 006-2005744 006-2006724 009-0011519

Description 4MB NO PARITY MEMORY SIMM 4 MB (ELSB) 4X 32 FP MEMORY SIMM 16 MB (ELSB) 4X 32 EDO MEMORY SIMM 70 NS 32 MB (Use with Trent Pentium PCB only) 4X 32 memory SIMM 60 NS 32 MB (Use with Diamond Pentium PCB) 4X 32 memory SIMM 60 NS 32 MB (Use with Trent & Diamond Pentium PCB) 1M X 32 EDO SIMM Memory (60ns) 4 MB (Pentium) 2M X 32 EDO SIMM Memory (60ns) 8 MB (Pentium) 256K X 16 70ns 40 pin DRAM 2 MB (Pentium) IC SOJ 42S4260 256K X 16 DRAM 2 MB (Pentium) (VGA Memory) 256X16 EDO DRAM 60ns VGA Memory ELSB 6.8

ATM PC Cores

Standard (LPX) pc core part numbers (continued) Parts used with Pentium Motherboards Part Number 009-0011214 009-0011576 006-3503626 445-0618859 445-0621274 445-0632762 009-0011900 009-0011174 445-0634959 445-0627908 009-0011543 009-0011542 008-0078207 445-0629206 445-0630367 445-0630383 445-0631815 006-2007403 877-0107730

Description Pentium Processor Chip (100MHZ) PersonaS XX 56XX Pentium Processor Chip (200MHZ) PersonaS XX 56XX Pentium 3.5 Flex Disk PersonaS XX 56XX Pentium Std PC Misc. I/F PCB PersonaS XX 56XX Pentium Mop-Up PCB Personas XX 56XX Pentium SSPB PersonaS XX 56XX Pentium SSPB F/W PersonaS XX 56XX Pentium Power Supply PersonaS XX 56XX Pentium Trent Motherboard PersonaS XX 56XX Trent Misc. I/F Cable PersonaS XX 56XX (This cable is needed when you remove a Diamond Motherboard and replace it with a Trent) Pentium Diamond PCB PersonaSXX,56XX Pentium Diamond, No Audio PersonaSXX,56XX Pentium Riser Card PersonaS74/75/84/85/88,56XX LPX Riser PCB PersonaSXX Riser Card (ISA/PCI slots) PersonaS70,5670 Riser Card (ISA slots) PersonaS70,5670 (no PCI) Flex Disk Harness PersonaSXX,56XX Cache Memory (25K) PersonaSXX,56XX Trent CMOS Battery

Standard (LPX) PC Core SSPB Kits used with Pentium Motherboards Part Number 009-0011900 445-0632762 445-0629247 445-0632764 445-0632765 445-0632766 445-0632767

Description Pentium SSPB F/W PersonaS XX 56XX SSPB W/Comms Secure (Field Use) SSPB W/Comms STD Secure (Development Level, required to load S4i) SSPB W/Comms Non Secure (PC level) SSPB W/O Comms Secure (Field Use) SSPB W/O Comms STD Secure(Development Level, required to load S4i) SSPB W/O Comms Non Secure (PC Level) 6.9


NLX CORE WITH A PELE MOTHERBOARD

Boards and components you may see inside a NLX Core with a PELE motherboard: SAMM section 25 • • • • • • • • • • •

PELE motherboard Memory DIMMs Riser Card Hard Disk and Flex Disk Drives CD-ROM NLX Power Supply Cooling Fan Flex Disk Tamper switch NLX ZICO board (PCCM) NLX CAFU board On-Board SDC circuitry

Identifying Characteristics (vs. other NLX motherboards) • Integrated LCD Port • No USB ports • No LAN port

6.10

ATM PC Cores

NLX CORE WITH A PELE II MOTHERBOARD

Boards and components you may see inside a NLX Core with a PELE II motherboard: SAMM section 25 • • • • • • • • • • • •

PELE II motherboard Memory DIMMs Riser Card Hard Disk and Flex Disk Drives CD-ROM NLX Power Supply Cooling Fan Flex Disk Tamper switch NLX ZICO board (PCCM) NLX CAFU board On-Board Ethernet On-Board SDC circuitry

Identifying Characteristics (vs. other NLX motherboards) • Only NLX motherboard with integrated LAN port

6.11


NLX CORE WITH A PHANTOM MOTHERBOARD (PENTIUM II OR PENTIUM III) Boards and components you may see inside a NLX Core with a Phantom motherboard: SAMM section 25 • • • • • • • • • • •

Phantom motherboard Memory DIMMs (16mb – 256mb) Riser Card Hard Disk and Flex Disk Drives CD-ROM NLX Power Supply Cooling Fan Flex Disk Tamper switch NLX ZICO board (PCCM) NLX CAFU board SSPA Board (Self Service Personality Adapter)

Identifying Characteristics (vs. other NLX motherboards) • Only NLX motherboard with integrated USB ports

6.12

ATM PC Cores

NLX ELECTRONICS CORE TRAY Boards and components you may see inside a NLX Core with a Phantom motherboard: SAMM chapter 25 • • • • • • • •

NLX Motherboard Riser Card Hard Disk and Flex Disk Drive CD-ROM Drive NLX Power Supply 5670 Power Supply Miscellaneous I/O board Audio Amplifier board

6.13


NLX CORE - PELE II MOTHERBOARD SWITCH SETTINGS (Default Position in BOLD) Switchpack 1 ETHERNET DIS ETHERNET ENABLE/DISABLE SW1-1 Result OPEN DISABLE ON-BOARD ETHERNET CLOSED ENABLE ON-BOARD ETHERNET SER/PAR DIS AUX SERIAL/PARALLEL PORTS CONTROL SW1-2 OPEN CLOSED OPEN CLOSED

SW1-3 OPEN OPEN CLOSED CLOSED

Result DISABLE AUX SER/PARALLEL PORTS ENABLE COM3 & PARALLEL, COM4 DISABLED ENABLE COM3&4 & PARALLEL, COM4 AT 2E8H ENABLE COM3&4 & PARALLEL, COM4 AT 278H

NVRAM CLR CLEAR NVRAM Result SW1-4 OPEN NORMAL OPERATION CLOSED CLEAR NVRAM SW1 “5” AUDIO DIS

AUDIO ENABLE/DISABLE

OPEN DISABLE AUDIO CLOSED ENABLE AUDIO SW1-5 Result OPEN DISABLE ON-BOARD AUDIO CLOSED ENABLE ON-BOARD AUDIO

6.14

ATM PC Cores

PELE II Motherboard Switch Settings (Continued) Default Position in BOLD

SW2 - SELECT SDC I/O BASE ADDRESS 1 – 2 200H 2 – 3 210H

JUMPER SETTINGS: Default position in BOLD: J15

1-2 PC BEEP VIA AUDIO

.................................................................................................................................. 2-3 NO PC BEEP VIA AUDIO J16

1-2 ATM SPEAKER BEEP ENABLE 2-3 ATM SPEAKER BEEP DISABLE

J18

1-2 BIOS Emergency recovery mode. 2-3 Normal BIOS Operation.

J19

1-2 NORMAL BATTERY OPERERATION 2-3 DISCONNECT BATTERY

J20

Clock Generator Override (development purposes only) For Pentium 3 133MHZ FSB Processors only. Not Fitted SDRAM Clock = SDRAM Speed (100/133MHz) Fitted SDRAM Clock = 133MHz

6.15


NLX PC CORE REFERENCES Component/Module The NLX and ATX PC Core - Overview The NLX and ATX Motherboard NLX Riser Cards NLX/ATX SSPA Board NLX CAFU Board NLX ZICO Board Miscellaneous I/O Board NLX Power Supply NLX Miscellaneous Interface Board DVI Daughter Card Globetek S-1008 Board Dual Serial Port RS232 PCI Card Level 0 Diagnostics – ATM Cores Level 1 Diagnostics – ATM Cores Level 3 Diagnostics – ATM Cores

SAMM Section Chapter 25.1 Chapter 25.2 Chapter 25.3 Chapter 25.4 Chapter 25.5 Chapter 25.6 Chapter 25.7 Chapter 25.8 Chapter 25.9 Chapter 25.11 Chapter 25.13 Chapter 25.14 Chapter 4.2.25 Chapter 4.3.25 Chapter 4.4.25

NLX PC CORE PART NUMBERS Part Number 445-0643358 445-0643359 445-0646599 445-0654013 009-0011538 009-0016181 445-0639264 445-0642939 009-0011148 009-0017255 445-0618859 445-0653676 445-0641974 445-0650203 445-0638340 009-0013905

Description Pentium 2350/heatsink 56XX, PersonaSXX Pentium 2450/heatsink 56XX, PersonaSXX Pentium 3500/heatsink 56XX,PersonaSXX (WARP 4 requires USNDC+ S4I 05.00.00 or greater) Pentium 3700 (heatsink) 56XX, PersonaSXX IC Pentium 133NLX 56XX, PersonaSXX IC Pentium 233 MMX 56XX, PersonaSXX PCB Cafu Top Assembly 56XX, PersonaSXX CAFU Harness 56XX,PersonaSXX 12VDC Fan 56XX, PersonaSXX NLX Power Supply 56XX, PersonaSXX STD PC Misc. I/F PCB 56XX, PersonaSXX NLX Misc I/F PCB 5886/5665/5890/5878/5877 NLX Compact Riser 56XX, PersonaSXX, PELE & Phantom NLX Misc. I/O 56XX,PersonaSXX Zico Top assembly PCB 56XX, PersonaSXX 16MB DIMM 56XX, personaSXX 6.16

ATM PC Cores

NLX PC Core Part Numbers (continued) Part Number 009-0013906 009-0013907 009-0016169 009-0019130 445-0656844 445-0656845 445-0671840 445-0668481 445-0663385 445-0672079 009-0017623 009-0017622 009-0019130 445-0664162 009-0016169 445-0664264 445-0650190 009-0011521 877-0152783 445-0648078 009-0011762 009-0018387 445-0623193 445-0658094 877-2229777 445-0633976

Description 32MB DIMM 56XX, PersonaSXX 64MB DIMM 56XX, PersonaSXX 128MB DIMM 56XX, PersonaSXX 256 MB DIMM, Pele 2, Pele 2.1 Pele Motherboard (secure) 56XX, PersonaSXX (Uses Zico PCB) Pele Motherboard (non secure) 56XX, PersonaSXX (Uses ZICO PCB) PELE II Motherboard (PC Secure) (requires US NDC+ 05.04.03)(fixes ground noise problem) (Pele II with ground noise problem & 3384) PELE II Motherboard (Secure) (requires US NDC+ 05.04.03) PELE 2.1 BLUE Motherboard (Supports 1GHz Processor) PELE II 566 MHZ Processor (HEATSINK 009-00180240) PELE II Pentium PIII 850 (Heatsink 009-0018024) PCB – Processor Pentium III, 1 GHz PELE II Helga PCB (BIOS 009-0018307) used with Digital LCD PELE II 128 MB SDRAM (Same as PELE memory) SSPA PCB (PC-secure) 56XX, PersonaSXX (PC-Secure is used for all ATM softwareloads) NLX70 Riser PCB PersonaSXX. 5870 MPEG PCB 56XX,PersonaSXX MPEG PCI Version 56XX,PersonaSXX Helga Video PCB 56XX,PersonaSXX Soundblaster 56XX,PersonaSXX NLX Power Supply 5305/5303 "Y" Harness when adding CD drive Phantom Motherboard PersonaSXX (Supports PIII proc.) (Uses SSPA)(requires Helga Video PCB) Same as Trimond PELE II CMOS battery Audio Amp PCB Stereo

6.17


Notes:

6.18

ATM PC Cores

ATX (PIVAT) COMPACT CORE WITH A ITOX MOTHERBOARD

Boards and components you may see inside an ATX Core with an ITOX motherboard: SAMM chapter 25

• • • • • • • • • •

6.19

ITOX Motherboard BART Card Hard Disk Flex Disk Drive (Behind Cover) CD-ROM Drive (Behind Cover) ATX Power Supply Lisa Card On-board Ethernet 4 USB ports SSPA Board (Self Service Personality Adapter)


ATX PC CORE REFERENCES Component/Module The NLX and ATX PC Core - Overview The NLX /ATX Motherboard NLX/ATX SSPA Board Miscellaneous I/O Board NLX Power Supply NLX Miscellaneous Interface Board ATX – BART Board DVI Daughter Card ATX – LISA Board Globetek S-1008 Board Dual Serial Port RS232 PCI Card Level 0 Diagnostics – ATM Cores Level 1 Diagnostics – ATM Cores Level 3 Diagnostics – ATM Cores

SAMM Section Chapter 25.1 Chapter 25.2 Chapter 25.4 Chapter 25.7 Chapter 25.8 Chapter 25.9 Chapter 25.10 Chapter 25.11 Chapter 25.12 Chapter 25.13 Chapter 25.14 Chapter 4.2.25 Chapter 4.3.25 Chapter 4.4.25

ATX (PIVAT) PC CORE PART NUMBERS Part Number 009-0019308 009-0019309 009-0019310 009-0019313 009-0019311 009-0019312 445-0677845 445-0678696 445-0678676 445-0676947 009-0019352 009-0019392 445-0676948 445-0677000 445-0642939 009-0019823

Description ATX SOCKET 478 MOTHERBOARD INTEL PENTIUM IV 2.8GHZ EMBEDDED PROCESSOR INTEL CELERON IV 2.0GHZ EMBEDDED PROCESSOR HEATSINK WITH FAN - PENTIUM 4 DIMM, 512 MB, DDR SDRAM, PC2100, CL2.5 DIMM, 1024 MB, DDR SDRAM, PC2100, CL2.5 SSPA, PC SECURE TOP ASSEMBLY BART BOARD LISA ASSEMBLY HARNESS, PIVAT SLH CABLE ASSEMBLY, ULTRA ATA CABLE ASSEMBLY FLOPPY DISK DRIVE HARNESS, PIVAT SB HARNESS, PIVAT DISK SECURITY CAFU NLX HARNESS HARNESS, PC BEEP TO AUXILIARY IN 6.20

ATM PC Cores

DISK DRIVE REFERENCE MATERIALS Component/Module Flexible Disc Drives IDE Fixed Disk Drives ATAPI CD-ROM Drive Level 1 Diagnostics Level 3 Diagnostics

SAMM Section Chapter 14.2 Chapter 14.3 Chapter 14.5 Chapter 4.3.14 Chapter 4.4.14

DISK DRIVE PART NUMBERS Part Number 009-0011170 009-0011546 445-0671657 445-0671658 009-0017230 009-0017674 009-0017609 009-0018309 009-0018310 009-0011779 445-0631821 445-0623194 009-0019315 497-0416287 445-0638904 009-0019315 009-0011779 445-0631815 445-0625598

Description 540 MB Hard Disk Drive (CFS541A) 1.2Gb Hard Drive ST31276A (TCM, Standard, NLX) 2.1GB hard drive (Use with 386 TCM and HI3) 2.1GB hard drive (use with 486 ASB/ELSB/LPX Pentium) 4.3GB hard drive ST343XXA) (NLX Pele, NLX Phantom) (Requires DFU Rel.05) 20.4GB ST320413A (NLX Pele,NLX Phantom) 10.2GB hard drive ST319211A (NLX Pele with Bios V6.0.7 or above, NLX Phantom Bios V16.83 or above; USNDC+ 05.04 or above) 20.4GB ST320410A (NLX Pele, NLX Phantom) 40.8GB ST340810A (NLX Pele, Phantom; USNDC+ 05.04.03 or greater; DFU release 06 or greater) CD-ROM drive-CR585B Flex Drive Cable (2nd drive) PersonaS 70 Flex Drive Cable 56XX,PersonaSXX CDROM Drive Backpack CDROM (plug to parallel port) CDROM logic harness "Y" DVD Drive 52X CD Drive PC Core Flex cable PC Core hard drive cable

OS/2 (NDC+) on TCM and LPX Cores requires 2.1Gb de-stroked drives: •

445-0671657 2.1Gb HDD for original and HI-3 TCM cores

•

445-0671658 2.1Gb HDD for ASB (TCM), Standard (LPX) PC Cores

When loading APTRA software, use a 4.3 Gb or larger drive. 6.21


ATM DISKETTES Part Number ID D539-0001-0000 ID D539-0213-0000 445-0618708 ID D539-0209-0000 603-9013226

Description FE Diagnostics Disk (Must have release 5.0 for NT) VGA Setup Disk (2 Disk Set) 56XX Pre-boot Disk (See to Bulletin No. 95-0076) VGA Format Utility (8 Disks) 3.5” Diskette Case

DISK DRIVE ERROR MESSAGES symptom Message: SYSTEM HALTED NO SYSTEM DISK

probable cause 1 Wrong manufacturer’s hard drive installed. 2 Wrong low level disk format utility.

Message: OS/2 – sys2025 or OS/2 – sys2027

remedy Replace Hard Drive with a Conner/Seagate Drive.

Use latest version of the format utility (4 disk set). Disks 1&2 for S4I; Disks 3&4 for S4. Prod. ID# D539-02090000 Release 02.00.01 3 No operating system Load the disk suite loaded. loader. 4 Disk suite was copied When you copy a load under Win95 suite using Win95 it corrupts the boot sector of the bootable diskette. 5 Diskette is write protected You cannot write protect the load suite diskettes. 6 Disk set to the wrong type Any disk that is more in the BIOS. than 528MB and using S4 (not S4I) software must be set to type 8 before formatting. 1. Wrong drive type Go into PC Setup and 2. Bringing up a personaS 86 check drive type. ATM or a ATM with Windows NT software, with Remove the FE Key Disk the FE Key Disk in the flex from the flex disk drive disk drive. and reboot. 6.22

Video and Graphics

Chapter 7 - SDC Subsystem The SDC sub-system consists of the following hardware elements: • • •

the Master Node, the SDC Link, and the Slave Nodes

Depending on the type of ATM Core, the logic for the Master Node is located on the motherboard, the SSPA, or SSPB.

SDC Master Node Implementation Hard Disk

Flex Disk

CRT

SDC Master Node

CPU

Dispenser

Depository

Encryptor Original TCM

TCM

HI-3

Customer Keypad & FDK Keys

Card Reader *

ASB ELSB

Standard

Diamond

SSPB

Trent

SSPB PELE

NLX ATX

Touch Screen

Journal / Receipt Printer *

PELE II Phantom

SSPA

PIVAT

SSPA

Statement Printer **

Operator Panel

* These devices may use RS-232 Interface ** Statement printer may use RS-232 or Parallel Interface

7.1


NVRAM CLEAR

NVRAM on the SDC Interface Controller for the Slave Nodes is used to store the program code (device driver) for the device and Device Status (State of Health) information. When an SDC Slave device is powered up for the first time, it is able to do little more than communicate over the SDC link. Further program code, sometimes referred to as “downloaded firmware,” is required to allow each device to perform its proper functions. When the ATM is powered up or reset and the Master Node polls the Slave Nodes, the Slave Node will reply to indicate whether or not it has good “downloaded firmware” in NVRAM. If not, downloading is initiated automatically by the application program. State of Health data is also held in NVRAM on the slave nodes. This includes replenishment data such as the information about when a printhead or ribbon is due for replacement. Corrupted NVRAM can cause a wide range of symptoms. It is recommended that you clear NVRAM on the device as part of your troubleshooting before replacing the device. Procedures for clearing NVRAM on SDC Master Nodes and Slave Nodes are found in the Diagnostics – General Information section. MINIMUM HARDWARE CONFIGURATION

The following hardware must be present to successfully load the ATM application (to the extent that you will be able to access supervisor functions). •

the power supply,

•

the system processor,

•

flex drive A,

•

fixed drive C,

•

the fascia monitor (output device), and

•

Encryptor

•

The fascia keyboard (input device) 7.2

Video and Graphics

MISSING SDC DEVICE

If a Slave Node is defective and does not respond to the Master Node during initialization, the ATM will configure itself without that device and no error message will be generated until the application program attempts to use that device. To determine if the problem might be caused by the SDC link wiring, a rework/patch cable (part # 445-0612453) is available. This cable can be connected into or, in some cases, in place of the existing cabling within the ATM. MISSING ENCRYPTOR/KEYBOARD

The only SDC Slave Node that must be present on the link is the Encryptor board. The encryptor is normally mounted within the fascia keyboard assembly. The system must be able to communicate with this device or the ATM application will not load successfully. The error condition that you will observe varies depending on the software version. • NDC+ will give a message "... no keyboard(s) attached." • APTRA Edge will give a message “switch to normal.” • APTRA Advanced NDC will continuously reboot. The SDC rework cable can be used as described in the preceding section to determine if the problem is caused by cabling, an encryptor failure, or another device on the SDC link.

STREAMING SDC DEVICE

Only one SDC device may transmit on the link at a time. If a Slave device is in a streaming condition (continuously transmitting), the SDC master node will not be able to poll. As such, it will not be able to detect the Encryptor/Keyboard or any other SDC slave devices on power up. Therefore, the ATM will exhibit the same symptoms as described above and the same troubleshooting method can be used.

7.3


“DEAD” ATM

A faulty device on the SDC link can lock the ATM into a reset condition. This may result in a State of Health failure at the core (Red SOH LED) and no Level 0 tests being executed. To determine if an SDC device is responsible for the condition, disconnect the SDC link from the core and power up. If the core passes its Level 0 tests, it is highly probable that a Slave Node has failed. To determine which device is causing the problem, reconnect the SDC link to the core and then disconnect slave devices from the link individually or several at a time until the problem device is found. SDC DEVICE BEHAVIOR ON APTRA ATM’S This table outlines how the ATM will react to missing or failed SDC devices when running Standard Aptra Edge and AANDC. Device MCRW 40 Col. Thermal Receipt 80 Col. Thermal Statement

Aptra Edge (Standard) No Reboot

No Reboot

No Reboot

No Reboot

No Reboot

No Reboot

AANDC 2.05.XX AANDC 2.06.XX

Reboot & device missing Reboot & device missing Reboot & device missing

Reboot & device missing Reboot & App Cash Dispenser won’t start Reboot & device Depository missing Reboot & EPP/BAPE Reboot & “Switch Persistent Keyboard to normal” Restart Reboot & Pri Node (Pele II, Reboot & “Switch Persistent PIVAT or SSPA) to normal” Restart

7.4

Reboot & device missing Reboot & device missing Reboot & device missing Reboot & Persistent Restart Reboot & Persistent Restart

Video and Graphics

SDC DEVICE ADDRESS (LINK NODE) TABLE Address 0000 0001 0002 0003 0004 0005 0006 0007 0008 0009 0010 0011 0012-0014 0015 0016 0017-0019 0020 0021 0022 0023 0024-0025 0026 0027 0028-0029 0030 0031-0037 0038-0063 0064-0095 0096-0127

7.5

Device SDC Primary node (i.e. SSPB, SSPA, on-board SDC for the PC Motherboard). MCRW (including DIP, CIM, Smart card etc) Touch Screen. Alpha Keyboard (Hi Bape controller / EKC controller) Receipt Printer Journal Printer Statement Printer Encryptor module (This is considered separate from the Keyboard, but may be the same combined module). Video Disk Currency Dispenser (first currency dispenser module if multiple dispenser installed on same SST). Operator Keyboard (BOP / EOP) Miscellaneous Interface (the board that controls Alarms, Night Safe, Indicators, Proximity Detector, MEI). Not Used (and therefore should never appear in these types of escape). Depository. SDC RS232 #1 (Camera, Door Access, Signage). SDC RS232 #2 - 4 (if fitted). Touch Screen #2 (if second Touch Screen fitted to a unit). Receipt Printer #2 (if second Receipt Printer fitted to a unit). Journal Printer #2 (if second Journal Printer fitted to a unit). Statement Printer #2 (if second Statement Printer fitted to a unit). Not Used. Reserved for Document Processing Module. Coin Dispenser. Reserved (not used). 40 column Thermal Printer. Currency Dispensers #2 - 8 (if more than one Currency Dispenser fitted to the system). Not used. Reserved for Burn-In mode. Not used.


SDC SUBSYSTEM REFERENCE MATERIAL Component/Module SDC Bus Cable Information Standard PC Core Self Service Personality Board (SSPB) NLX/ATX Core Self-Service Personality Adapter (SSPA) Level 0 Diagnostics - SSPM/SDC Level 1 Diagnostics – SDC Service Level 3 Diagnostics – SDC Service

SAMM Section Chapter 6.2.6 Chapter 23.3 Chapter 25.4 Chapter 4.2.6 Chapter 4.3.6 Chapter 4.4.6

SDC PART NUMBERS Part Number 009-0011900 445-0632762 445-0629247 445-0632764 445-0632765 445-0632766 445-0632767 445-0664264 445-0612453

Description Pentium SSPB F/W PersonaS XX 56XX SSPB W/Comms Secure (Field Use) SSPB W/Comms STD Secure (Development Level, required to load S4i) SSPB W/Comms Non Secure (PC level) SSPB W/O Comms Secure (Field Use) SSPB W/O Comms STD Secure(Development Level, required to load S4i) SSPB W/O Comms Non Secure (PC Level) SSPA PCB (PC-secure) 56XX, PersonaSXX (PC-Secure is used for all ATM softwareloads) Cable, SDC rework (Use for SDC testing and repair)

7.6

Video and Graphics

Chapter 8 - Video and Graphics VIDEO AND GRAPHICS REFERENCE MATERIAL Component/Module 12in. VGA Colour Monitor 10" Colour Monitor (CD10012XX) 5670 10 Inch VGA Mono Monitor Twelve Inch Greyscale Monitor 10" Colour Monitor (Y0P9151) 568X Ten Inch Sunlight Viewable Monochrome Monitor Hughes Highbright(TM) Color Display Model HCD840F 15 Inch Colour Monitor Colour LCD Greyscale Liquid Crystal Display Unit EMCO Sunlight Readabale Colour Display 568X EMCO 10 in. VGA Colour Monitor 568X Emco 10 Inch VGA Monochrome Monitor (MD10012GY) 14 Inch EMCO VGA Colour Monitor (CD4018XX) 7.7 Inch Colour Liquid Crystal Display Module 15in. LCD with Touchscreen 10 Inch XGA Colour Monitor (CD10062XX) High End LCD Graphics Adapter 12.1 Inch SVGA Sunlight Readable Colour Display 15 in. Analog LCD with Touchscreen 8.4 Inch SVGA Sunlight Readable Colour Display Module 12.1 Inch SVGA Std Brightness Colour Display Module Universal 12.1 Inch Standard Brightness Colour Display Level 1 Diagnostics – Video/Graphics Level 3 Diagnostics – Video/Graphics

8.1

SAMM Section Chapter 11.5 Chapter 11.6 Chapter 11.7 Chapter 11.11 Chapter 11.12 Chapter 11.13 Chapter 11.16 Chapter 11.18 Chapter 11.19 Chapter 11.20 Chapter 11.21 Chapter 11.23 Chapter 11.25 Chapter 11.28 Chapter 11.29 Chapter 11.30 Chapter 11.31 Chapter 11.32 Chapter 11.33 Chapter 11.34 Chapter 11.35 Chapter 11.36 Chapter 11.37 Chapter 4.3.11 Chapter 4.4.11


VIDEO AND GRAPHICS PART NUMBERS 009-0017176

8.4 inch sunlight readable LCD display ( requires power harness 445-0647962)

009-0016720

12.1 inch SVGA sunlight readable display of P 86

009-0010072

Hughes Aircraft 10" sunlight viewable color monitor

998-0813321

5685/88 CRT Sunlight Sensor

009-0008450

5685/88 CRT Facia Glass (Green)

009-0009609

5685/88 CRT Facia Glass (Clear)

009-0008445

Privacy filter - (12 inch CRT)

009-0011972

14” Color (5674/75)

445-0634386

FDK Plastic Adapter*

445-0632503

Dust Seal Gasket*

* Dust Seal Gasket and FDK Plastic Adapter are required when replacing 12” display on 5674/75.

VIDEO AND GRAPHICS TROUBLESHOOTING TIPS symptom Display not bright enough (especially at night) Note: Only 568X ATMs have an ambient light sensor in the facia above the CRT.

probable cause 1 Brightness and or contrast out of adjustment 2 Ambient light sensor unplugged from CRT

remedy Adjust brightness and or contrast on CRT

3 Defective ambient light sensor 4 Dirty ambient light sensor

Replace ambient light sensor Clean ambient light sensor

8.2

Reconnect plug on top of the CRT

Encryption

Chapter 9 - Encryption VERSIONS BAPE The original version BAPE board is located in the safe under a security cover. A pair of microswitches on the board provides battery support to an area of memory where the encryption keys are loaded. If the cover plate is removed, the switches relax and the encryption keys will be lost. HI-BAPE A newer version of the BAPE, referred to as the HI-BAPE, is so named because it incorporates most of the circuitry of the original board into a single chip. There are two version of the HI-BAPE: • The three connector version Hi-BAPE is located in the keyboard housing and the six connector version of this board that will be located in the safe. • The high integration of the circuitry on this board makes it physically smaller but it also makes it much more sensitive to ESD damage. EKC The Encryptor Keyboard Controller is not commonly used in the Americas but is used in Europe. When featured in the ATM, it performs the same functions as the BAPE and is located in the keyboard housing Encrypting Pin Pad (EPP) An EPP is a hardware device that replaces the keypad and enciphers the consumer-entered PIN inside a secure module directly at the keypad. The EPP also performs the DES operations for message authentication, local PIN verification and key transport. An EPP Service Utility (NCR S/W ID G531-1015-0000) provides the capability to diagnose basic EPP faults, repair ‘Internal Error’ conditions, and reset the EPP back to a factory state independent of the application that is resident on the ATM hard drive. Caution: Do not separate the EPP Security Module from the Keyboard PCB. This will render the security module inoperable and the EPP must be replaced.

9.1


ENCRYPTION KEYS POLICY Description: SST – NCR POLICY INFORMATION RELATIVE TO DES ENCRYPTION KEYS FOR ATMS INSTALLED IN THE UNITED STATES. Date:

January 26, 2000

To: Distribution. From: David W. Henderson VP-Customer Support Services, Americas Location: Dayton, OH. SDC / 4 Phone: 937-445-4777 or V+622-4777 This letter is to convey specific NCR policy information relative to DES encryption keys for ATMs installed in the United States. NCR’s preferred practice with Data Encryption Standard (DES) keys is that it remains a customer responsibility. This is in the best interest of the banks due to the security exposure created by improper key loading and potential exploitation of the encryption key. There has been movement in the industry spearheaded by EFT networks and the American National Standards Institute (ANSI) to raise the awareness of proper key management practices. While some organizations have made effort to change their ATM encryption key practices to randomly generated, secret keys, and to reload the keys correctly (with 2 people), others opt against strict adherence to correct key loading procedures and focus on quicker ATM restoral and reduced operational costs. For some time now, NCR CEs have been loading encryption keys on behalf of ATM customers, either a complete set of “dummy” codes or partial/split DES key loading. CEs have performed this service at the time of initial installation, during remedial service activity and as a result of extenuating circumstances such as power failures or lightning storms. In most cases, NCR has not taken any protective measures to clear CEs of liability associated with potential fraud, nor are we charging additional fees for this service.

9.2

Encryption

ENCRYPTION KEYS POLICY (continued) While NCR’s preferred business practice is to have customers retain responsibility of encryption key loading, NCR may agree to perform the service, subject to the specific terms and conditions outlined in the attached letter. Effective March 1, 2000, NCR will cease performing any encryption key loading for customers who have not signed the attached letter. Account Support Managers will be presenting NCR’s defined position on DES keys and the customer letter to their relevant accounts over the next several weeks. TMs should educate CEs on the new policy and work with any geographic accounts for which we presently load encryption keys. In instances where we do perform encryption key loading, keys or loading procedures must not be published in SAMM manuals or any NCR documentation. NCR personnel should treat customer DES keys as confidential information and not document or retain the keys in any format that identifies the customer or leave the keys at any customer location. Please direct any questions to Tish Williams (VP622-2216), Dave Radjewski (VP622-5239) or CS ATM Product Management.

9.3


ENCRYPTOR REFERENCE MATERIAL Component/Module Basic Alpha Pinpad Encryptor Encryptor Keyboard Controller High Integration - Basic Alpha Pinpad Encryptor Encrypting Keyboard Controller Security Module (EKCSM) Encrypting Pin Pad Alphanumeric Encrypting PIN Pad Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics

SAMM Section Chapter 10.1 Chapter 10.2 Chapter 10.3 Chapter 10.4 Chapter 10.5 Chapter 10.7 Chapter 4.2.10 Chapter 4.3.10 Chapter 4.4.10

Information on loading Encryption Keys is located in the following manuals. • NCR NDC+ Supervisor Guide • Aptra Advance NDC Supervisor Guide • Aptra Edge Supervisor Guide ENCRYPTOR PART NUMBERS 445-0589775 445-0612928 445-0613507 445-0675615

BAPE Hi-BAPE, 3-connector version Hi-BAPE, 6-connector version Assy EPP BAPE Secure Mode

9.4

Input Devices

Chapter 10 - Input Devices REFERENCE MATERIAL Component/Module Basic SDC Operator Panel Moving Key Keyboards Twelve Inch Trouch Screen Front Operator Panel Enhanced Operator Panel Keyboard Heater VGA Enhanced Rear Operator Panel Operator Interface Board Surface Wave Touchscreen Signature Capture Module Barcode Reader Module Exterior Touchscreens Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics


10.1


EPP PART NUMBERS 445-0675615 Entire Secure EPP The EPP keyboard requires 4 Possible parts to get the whole assembly 445-0660115 EPP KEYBOARD S-STEEL, US (keyboard only-not the whole thing) 445-0660015 EPP KEYBOARD POLYCARB 445-0661000 EPP MODULE-SEC. ASSY 445-0661901 EPP SDC I/F ASSY. When a keyboard is replaced there are 3 seals needed. 445-0661811 Front seal--7 inches long. 445-0661812 2 Square pieces. 445-0661826 that go around the keyboard 445-0596700 Ansi/EPP EOP keyboard overlay OTHER KEYBOARD PART NUMBERS 445-0606916 445-0596700 5675-k936-v001 5685-k927-V001 5684-k927-v001 5674-k944-v001 5674-k180-v001 5675-k630-v002 009-0007912 009 0008687 009 0007913 445-0592899

Enhanced Operator Panel (whole assembly) EOP keyboard overlay 5674/75/84/85/88 Braille Keycap Upgrade (USA) 5685/88 Sliding Operator Panel 5684 Sliding Operator Panel 5674/75 Tactile FDK Upgrade 5674/75 16 Key Tactile Keyboard 5674/75/84/85/88 Enhanced Operator Panel Key membrane - 16 key FDK Key membrane - 4 key - (12 inch CRT) FDK Key membrane - 4 key - (10 inch CRT) 16 Key Braille Keyboard

10.2

Input Devices

TROUBLESHOOTING TIPS “No Keyboards Attached” symptom ‘S4CKM NO KEYBOARDS ATTACHED’ Or ‘SWITCH TO NORMAL’ Or Continuous Restarts

probable cause 1. Open or shorted SDC cable.

remedy Check SDC connections J4 & J5 at the TCM I/O PCB. Use the SDC rework cable 445-0612453 and level 0 tests to isolate problem area. 2. The Standard PC Core. Check cable connection from J6 (SSPB) or J1 (486 expansion board) to J1 on the Misc I/F or PC Distribution board. (Black cable has a VGA 15 pin connector that is plugged into the front of the PC core.) Disconnect device from the SDC 3. One or more SDC slave link to determine if the link comes device(s) transmitting up. Check SDC slave device(s) data on the SDC link. LEDs and switches for level 0 Test #6. Set switches to the normal mode positions. 4. All three facia keyboards Plug in at least one of the three unplugged. facia keyboards. Clear the Encrpytor NVRAM by 5. Corrupted NVRAM on using SDC level 0 test 4 or 5 and Encrpytor PCB reset the ATM. Note: The encryption key set must be reloaded. 6. Defective Encrpytor PCB. Replace the encryptor board using proper ESD procedures. Note: The HI BAPE board must be “Caused by improper packaged in a pink non-conductive handling or packaging”. bag. Do not use a black static bag. Do not unplug or plug in the cables Note: with power applied to the ATM. The HI BAPE is very Note: susceptible to ESD The encryption key set must be damage. reloaded. Handle with care.

10.3


Notes:

10.4

Electronics and Communications

Chapter 11 - Electronics and Communications OS/2 TCP/IP COMMUNICATION DIAGNOSTIC TESTING The following steps should be taken if the ATM will not communicate with the host and the bank’s Help Desk has tested and confirmed that there is no host issue to prevent communications. DO NOT PROCEED WITH THESE TESTS IF THE HELP DESK IS TESTING AND CONFIRMING THEIR NETWORK. Only proceed if the Help Desk has confirmed there are no apparent network issues on their side. The point is not to have both parties diagnosing a problem and in the end not knowing what solved the problem.

Inform the Help Desk you are about to begin local tests. 1. Verify your ATM does not have any non-communication errors, SOH messages, or conditions prior to starting. Does the ATM function properly through all hardware tests? Does it exit SUPERVISOR mode properly and go into NORMAL mode properly without any abnormal conditions, errors, or sounds? 2. Confirm the CAT5 cable is firmly and properly connected in the RJ45 connector at ATM NIC. The other end of the CAT5 cable may go to a smart jack on the wall, to a switch, and eventually to the router locally near the ATM. 3. Observer any activity LEDs on the NIC and router or switch to indicate connectivity 4. Obtain the full TCP/IP parameters from the host network and confirm by doing a printout of your current communication configuration loaded in the ATM that all parameters match what the host provided.

Can the ATM now make a connection with the host network and receive a download? If not proceed: 1. In Diagnostics select "Extra Features" 2. Select "IBM TCP/IP Diagnostics" You will then get the following options •

Display Comms Config - This will display your IP address in decimal format

•

Copy Config Files to Flex 11.1


•

Internal Ping - Pings the ATM using the local loopback address 127.0.0.1 (7F 00 00 01). Similar to the PCCM Loop1 test.

•

General Ping - Allows you to enter an IP address to ping. Entered in HEX. This would allow you to ping the local router or Base 24 Server (Host) address entered in the TCP/IP App Access protocol config or any other address.

•

Server Ping - Pings the Server address entered in the IBM TCP/IP SSE protocol config. This is also the same address that the ATM pings every 60 seconds to test TCP/IP comms for the State Of Heath.

Suggested method of testing 1. Internal Ping - If this fails replace the network card. 2. Use General Ping to ping the Terminal IP address - If this fails there is network problem. Continue to step 3 to further isolate the problem. 3. Use General Ping to ping the Router IP address - If this fails you have a cable problem or a router problem. Check for link lights on the card and the router port. 4. Server Ping - If the first three tests pass and this fails there is a network problem between the host and the router. This test may only ping the router if that is the address used for Server IP in the IBM TCP/IP SSE config. 5. Use General Ping to ping the Server IP address used in the TCP/IP App Access config. (NOTE: for Wachovia, use the Base 24 HOST IP in this test obtained from the Wachovia Help Desk. Good working example is for PROD225 use IP 162.111.82.47 and convert it to HEX = A2.6F.52.2F). - If the first three tests pass and this fails there is a network problem between the host and the router.

11.2


Additional Information & Tips. 1.

It is normal for the ATM to reset twice after you enter the TCP/IP comms configuration.

2. The Comm Light on the Operator Display will not blink when using TCP/IP comms on NDC+ based applications. There are usually "link" and "activity" lights on the network card itself. 3. The *** level SOH message "THIRD PARTY S/W - SERVER FAIL - INSPECT SERVER NOW" indicates that there is no TCP/IP comms connectivity. Could be local or host issue. 4. If you see "ERROR: Network adapter not found or not responding ERROR: Initialization failure. Driver will not be installed. Press any key to continue..." on boot up of the ATM, there is a problem with the Network card in the PC core. The only way to get by this error is to install a working network card or resolve any resource conflicts by removing other expansion cards in the PC core. Pressing a key on a keyboard will not allow you to continue. 5. If the ATM begins a download but immediately aborts the load (host will have to verify this) then reload and verify your MAC parameter is correct. Confirm with the Help Desk that they have the ATM remotely configured for “FULL MACing” and not “SELECTIVE MACing at their BASE 24 Server level.

11.3


TCP/IP TEST – PING ATM VIA LAPTOP

Procedure: ATM PINGING INSTRUCTIONS Tools required: 1. CE’s Dell Laptop (directions below are specific to Windows 2000/XP based software, if you are running an earlier version of Windows, your prompts may be slightly different). 2. Crossover RJ45 cable (purchased at Radio Shack, CompUSA) NOTE: ALL IP VALUES ENTERED WILL BE IN DECIMAL FORM AND SHOULD NOT BE ENTERED IN CONVERTED ATM HEX. 1. Connect CROSSOVER cable your laptop’s RJ45 connection on the right edge of your laptop directly to 3COM card installed in the ATM. 2. Left click on START 3. Scroll up to SETTINGS, then left click on CONTROL PANEL. 4. Select Network and Dial Up Connections and choose LOCAL AREA NETWORK and double click on it. 5. Click on Properties and Scroll down to the INTERNET PROTOCOL (TCP/IP) and click once to highlight it. 6. Click on Properties. 7. Click on Specify an IP ADDRESS. 8. Enter your ATM IP and INCREMENT the value of the last entry by 1. Example: ATM IP is 10.26.64.12, you would configure your LAN card by entering 10.26.64.13. 9. Click OK to accept the entries and Laptop will ask to be rebooted. 10. After the laptop reboots, left click on START, left click on RUN, type "COMMAND" and click OK. This will get you to an MS-DOS Prompt. 11. At the MS-DOS prompt, type in PING (atm IP), example "PING 10.26.64.12" and hit enter to begin the pinging process. Pinging Test results will display immediately. A SUCCESSFUL TEST PROVES THE LAPTOP CAN LOCATE THE NIC AT THE ATM AND THE HOST SHOULD BE ABLE TO DO AS WELL IF THERE IS CONNECTIVITY. 11.4


TCP/IP TEST – PING NETWORK DEVICE VIA LAPTOP To PING the server, router or any other device in the network. 1. Connect the VENDOR INSTALLED CAT5 CABLE that is supposed to connect to the ATM NIC to your laptop’s RJ45 connector. 2. Follow the same procedure to configure your Laptop’s LOCAL AREA NETWORK settings, but in this process you will enter the specific ATM IP for your atm. 3. Left click START, left click RUN, type COMMAND and click on OK. 3. Type in "PING IP ADDRESS" of the server, router or any device in their network (including a current live but previously installed ATM or the workstation that the Wachovia Help Desk support person is working from) example "PING 10.26.64.12" 4. Hit the ENTER key to initiate the Pinging test. 5. The test results will display immediately. At this point with your laptop still connected to the CAT5 cable, have the host try to ping the ATM IP (which you have currently have loaded and configured in your laptop). If the host can ping the laptop then the host should be able to PING the ATM. A successful test proves the host can see a device all the way through the router, switch, cables to the end connected device (ATM or laptop). After all the testing are completed, you will need to restore your laptop’s LOCAL AREA NETWORK configuration. Follow the same process but instead of clicking on "SPECIFY AN IP", you will click on "OBTAIN AN IP" click on OK and answer "YES" to when asked to reboot. *****The results of pinging the ATM directly will determine whether or not your 3COM Ethernet card is properly functioning. If the results are "GOOD REPLY" you may technically inform the customer that any communication failure is not an ATM issue. One final time: Double check to make sure all your input TC/IP parameters are correct as well as all your CONFIGURATION and your ACCESS parameters have been entered correctly. 4/15/04 11.5


SAMPLE OS/2 TCP/IP CONFIGURATION PRINTOUT APPLICATION ACCESS – Protocol 36 The Application Access fields set up the parameters that enable communications between the ATM and the host for transactions and other application processes. • You are not prompted for “Fixed” values when entering configuration parameters. • The underline indicates the line breaks in the printout.

Field Name CONNECTION TYPE CONNECTION OPTIONS SERVER IP 1 SERVER IP 2 SERVER IP 3 SERVER IP 4 RESERVED SERVER PORT NO RECONNECTION TIMER RETRANSMIT TIMER CLOCKTICKS | N | COMMAND TIMEOUT MESSAGE FORMAT LENGTH SIZE LENGTH FORMAT LENGTH ADJUST RX BYTES TO REMOVE LENGTH OFFSET TX HEADER COPY SZE TX MSG LTH OPTION LOCAL TCP PORT

Fixed Value? | Y | | Y | | N | | N | | N | | N | | Y | | N | | N | | Y | 4 | Y | | Y | | N | | N | | N | | N | | Y | | Y | | Y | | N |

Decimal Value 0 48 10 1 1 254 0 3855 60 3 04 120 3 2 1 2 2 0 0 1 0

Hex Value 00 30 0A 01 01 FE 00 0F0F 3C00 03 78 03 02 01 02 02 00 00 01 0000

Sample printout (with default values) DATE – 26/07/99 TIME –11:45:04 TCP/IP APP ACCESS 01 CONN ID:02 NUM CONNS:00 NAME:APPLICATION ACCESS DATA :(Note: Protocol ID is entered as decimal 36) PROTOCOL ID:24 BIT RATE:00 OFFLINE TIMER:00 LINE OPTIONS:00 PROTOCOL OPTIONS:00 00 30 0A 01 O1 FE 00 0F 0F 3C 00 03 04 78 03 02 01 02 02 00 00 01 00 00

11.6


IBM TCP/IP SSE – Protocol 92 The IBM TCP/IP Self-Service Extensions define the ATM’s local IP environment. Field Name

TABLE TYPE TERMINAL IP1 TERMINAL IP2 TERMINAL IP3 TERMINAL IP4 SUBNET MASK1 SUBNET MASK2 SUBNET MASK3 SUBNET MASK4 BROADCAST ADDR 1 BROADCAST ADDR 2 BROADCAST ADDR 3 BROADCAST ADDR 4 HOPS TO DEST ADAPTER TYPE MTU SERVER IP1 SERVER IP2 SERVER IP3 SERVER IP4 KEEPALIVE FLAG KEEPALIVE TIMER

Fixed Value?

| | | | | | | | | | | | | | | | | | | | | |

Y N N N N N N N N N N N N Y Y Y N N N N Y N

| | | | | | | | | | | | | | | | | | | | | |

| | | | | | |

Y Y N N N N N

| | | | | | |

Decimal Value

1 10 1 1 1 255 255 255 0 223 255 255 255 01 or 00 01 1500 127 0 0 1 01 180

Hex Value

01 0A 01 01 01 FF FF FF 00 DF FF FF FF 01 01 DC05 7F 00 00 01 01 B400

Comments

enet=01; tr=02 enet=1500; tr=4400 This is IP address of device “pinged” at 1 min interval for SOH monitoring

Router Definition TABLE TYPE ROUTER TYPE ROUTER IP1 ROUTER IP2 ROUTER IP3 ROUTER IP4 HOPS TO DEST

02 01 01 01 01 01 01

02 01 01 01 01 01 01

Sample printout (with default values) DATE – 26/07/99 IBM TCP/IP SSE

TIME –11:45:17

CONN ID:02 NAME:IBM TCP/IP

NUM CONNS:02 LOCAL CONFIG

02

DATA :(Note: Protocol ID is entered as decimal 92) PROTOCOL ID:5C BIT RATE:00 OFFLINE TIMER:00 LINE OPTIONS:00 PROTOCOL OPTIONS:00 01 0A 01 01 01 FF FF FF 00 DF FF FF FF 01 01 DC 05 7F 00 00 01 B4 00 DATE – 26/07/99 TIME –11:45:30 IBM TCP/IP SSE 03 CONN ID:81 NAME:ROUTER DEFINITION DATA :02 01 AC FE 00 41 04

11.7


HEX TO DECIMAL CONVERSION TABLE

11.8


DIAL UP TROUBLESHOOTING GUIDE Overview This document provides procedures, part numbers and a list of recommended tools to help troubleshooting problems with NDC+ dialup communications. This document does not cover the use of a smart modem, which simulates online communications with the ATM, and dials out when a message is received. This document does not cover troubleshooting for @tmEASE dialup communications software. When a dialup ATM has a message to send to host it must first establish a connection by dialing the host with a Hayes Compatible Modem. The Host using the Dialup/Bin Terminal ID then identifies the ATM. Once the ATM is identified, messages are then processed. The Dialup/Bin Terminal ID is a combination of the terminal ID entered in configuration and the Dialup/Bin information that is copied onto the ATM with the software usually on the graphics or header disk. A dialup ATM will dial out when the Normal Supervisor Switch is toggled. It may also be programmed to dial out to report changes of menus from the while the ATM is in Supervisor (example: changing from the Select screen to the Replenish screen). The ATM software must include the dial-up feature and can include any of the other ATM features such as Electronic Journal, Local Customization, and/or Coupon Dispense. Dial-up software operates in dial-up mode only. It will not operate in leased line mode (i.e. SNA/SDLC, 3270 Bisync, etc.). Dial-up software is the same for internal and external modem configurations. The Dialup Header Disk contains the dialup configuration file with the Init String and other information used by the modem and the software to make a connection to host. This disk is loaded during installation as a feature disk or by the Copyfile function in the Access menu.

11.9


Dialup Problems A dialup ATM will only communicate to the host when it has a message to send. As the name indicates, the ATM dials the host over a POTs (Plain Old Telephone) line using the Primary and Secondary numbers entered during installation. Dialup ATMs will have the same problems you have when you call someone on a telephone. There will be times when you get a busy signal, no answer or a bad phone line. A dialup ATM does not have the usual communication diagnostic error log, it uses either the journal to record the errors or a log file. Dialup ATM Test Tool (DATT) A new tool to help troubleshoot dialup problems is the Dialup ATM Test Tool (DATT). This is a 24 hour unattended test host. To use this tool, change the Primary and Secondary phone number to 1-800-5439935 in the ACCESS menu and return the ATM to service. To get the download, which includes the ATM identification information, the ATM must also be reset or power failed. When the DATT receives a power fail message from the ATM a download is sent. This download includes an out of service screen with the dialup ATM identification information (Dialup/Bin Terminal ID) and the baud rate at which the ATM connected. This allows for visual verification of the Dialup/Bin Terminal ID, which then can also be confirmed with the host (See Figure 1). Figure 1

11.10


Troubleshooting Check List •

Make sure the phone cable is plugged into the wall jack and it is correctly inserted into the modem (usually labeled line). If the ATM is using an external modem, verify the modem has power and the serial cable is tightly plugged into both the modem and the serial port of the ATM.

•

Listen to the modem for dial tones when it attempts to dial out. Note: Not all dialup ATMs use the modem initialization string that turns on the modem’s speaker. This is because an initialization command for low or no speaker volume was chosen. It may be necessary to use an audio amplifier attached to tip and ring (the red and green wires) to hear the dial tones if the speaker is turned off.

Plug an analog touch tone telephone into the telephone jack and dial the primary, secondary or any number that can be tested. If the primary or secondary telephone was dialed, the dial tones and connect tones should be heard through the telephone handset. If another telephone number was chosen, the ring should be heard. This will make sure there is a good connection through the modem to the telephone line. •

Verify the Primary and Secondary phone number in the Access Menu. The current phone numbers can be displayed (0 enter) or printed (1 enter) from the Access Menu.

•

Check the ATM machine number. The 6-digit ATM machine number, which is entered from the CONFIGURE Menu of the supervisor menus, is included as part of the dial-up header of all ATM messages sent to the host. This number should be different for all ATMs in the dial-up network and can be used to identify the ATM for download data, receipt printing, etc. The MAC Network requires a 6-digit ATM machine number ending in 00. An example of machine number 16 would be entered as 001600. Another example is machine number 7 and would be entered as 000700. Other networks use different numbering schemes and variations of the 6-digit ATM machine number, but all networks use an ATM machine number.

11.11


•

If the ATM can dial out, but is having difficulty establishing communications, try connecting to the Dialup ATM Test Tool. Change the Primary and Secondary phone number to 1-800-543-9935 in the ACCESS menu. In Normal mode reset or power fail the ATM to get a download. The download from the Dailup ATM Test Tool will include the Dialup/Bin Terminal ID and the baud rate at which the ATM connected. Verify that the Dialup/Bin Terminal ID is correct with the host and the baud rate is either 1200 or 2400. (See Figure 1)

•

Measure the voltage between “tip” and “ring” (normally the red and green wires) using a DC voltmeter. The reading should be 40v DC or greater when the line is in an idle state.

•

Using a Telephone Line Tester, verify that the phone jack wiring is not reversed.

•

Has the ATM ever worked before? (Or is this a new installation or modem?) If no, check the strapping on internal modems or serial I/O cards for proper COM port and IRQ number settings. 56/58XX COM 1 5305/5303 COM 4

•

IRQ 4 IRQ 5

Reload the software, especially the Copy file disk that contains a file called Dial-UP. This disk is typically not part of the load suite however it can be part of the suite. This disk or disks load the software configuration of the modem. A good Copy File load will say “Function Done” when completed. After the copy file disk is loaded you must reset the ATM so the newly stored information is used when the ATM dials the host. *In general most networks require a notification call from the installer when the ATM is first brought on-line. As an example, if you are dialing into a MAC network for the first time you have to call the network so they can put in a pending message. Then you switch the ATM from Normal to Supervisor, then back to Normal.

11.12


Dialup Troubleshooting Flow

11.13


Useful Dialup Troubleshooting Tools •

Dialup ATM Test Tool (DATT). Change the Primary and secondary phone number (note original numbers to reenter after testing) to 1-800-543-9935. Reset ATM if a download is desired.

•

An inexpensive touch-tone telephone.

•

AC Receptacle Tester can be purchased at Sears or Radio Shack. One is from a company called GB Electrical Inc. Manufactures number GRT-500A.

•

Telephone Line Tester can be purchased at Radio Shack (Catalog NO. 43104). Another manufacturer called Leviton produces a similar telephone line tester sold by Sears (Manufacture No. 830-C2443). •

Mini Amplifier speaker from Radio Shack (ARCHER CAT. NO.2771008C) can be connected across Tip and Ring to allow the user to listen to the phone line when the modem speaker is turned off.

Instruction for the first three testers are clearly printed on the tool, the amplifiers come with written instructions. PART NUMBERS FOR US ROBOTICS & WELLS MODEMS 14.4 internal modem

877-0150041

28.8 internal modem

877-0151444 or 877-0151813

33.6 internal modem

877-0035084

Serial cable for external modem

017-0035337

33.6 external modem

877-0151812

5305/5303 internal dial-up modems Wells Modem 56K part number

009-0013964

US Robotics 56K part number

009-0012984 or 877-0035085

11.14


MODEM STRAPPING 56/58XX US Robotics Internal Modem

56/58XX US Robotics External Modem Switches 3, 4 & 8 ON

5305/5303 US Robotics Internal Modem

5305/5303 Wells Internal Modem

MODEM INIT STRINGS US ROBOTICS modem AT&F1E0&M0&K0&A0S13=1 WELLS modem AT&F1E0&Q0 or AT&F1E0M1%E0%C0&Q0S37=6

11.15


REFERENCE MATERIAL Component/Module PC Communications Module PC IBM Financial Loop Interface NCR 16/4 Token Ring Adapter PC MIRLAN Adapter Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics

SAMM Section Chapter 8.4 Chapter 8.6 Chapter 8.14 Chapter 8.18 Chapter 4.2.8 Chapter 4.3.8 Chapter 4.4.8

COMMUNICATIONS PART NUMBERS Part Number 877-0035097 877-0035035 103 786 8280 1447-C199-0021 497-0408367 877-0151612 877-0150041 877-0151444 or 877-0151813 877-0035084 017-0035337 877-0151812

Description 3COM Ethernet PCB (PCI) No strapping required (3C900B, 3C905 C-TX-M, 3C905 CX-TX-M, 3C900B TPO certified) 3COM Ethernet PCB (ISA) No strapping required (set to IRQ 15) (If using PIII Proc. requires USNDC+ 05.04.01) 25 Ft Ethernet Cable CAT5 cable ISA Serial Card Olicom T/R PCB 14.4 internal modem 28.8 internal modem 33.6 internal modem Serial cable for external modem 33.6 external modem

5305/5303 internal dial-up modems 009-0013964

Wells Modem 56K part number

009-0012984 or 877-0035085

US Robotics 56K part number

11.16

External Device Interfaces

Chapter 12 - External Device Interfaces

NCR ALARM SYSTEMS The alarm system provides an interface between a series of alarm sensors and an external environment, such as a Bank’s existing alarm scheme. The ATM may function only as a physical host for the alarm sensors, electronics, and cabling, or it may include additional cabling and electronics that allow for monitoring and status reporting through the ATM application program. There are three types of alarm systems: • Basic • Enhanced • Enhanced for medium/high security. Status Reporting is optional on the Basic and Enhanced alarm systems. Status Reporting is standard on the Enhanced Alarm System for Medium/High Security. A Silent Alarm, which requires a special combination lock for activation, is an option with the basic and enhanced systems. If the silent alarm is not fitted, a turnaround plug (NCR part no. 445-0591539) must be installed in connector J1 on the alarm termination panel. An Alarm Tester (NCR part no. 603-9009734) can be used to verify proper operation of the alarm subsystem. Operation of the alarm tester is described on the following pages. ALARM SENSORS / SIGNALS Signal TAL SAL DAL CAL TSTS SSTS DSTS CSTS

Signal Name Tamper Alarm

Activated by: Disk Drive Tamper Switch / Safe Door Cover Switch Silent Alarm Lock Alarm Code Door Alarm Safe Door Latch Composite Attack Heat or Vibration TAL Status See TAL SAL Status See SAL DAL Status See DAL CAL Status See CAL 12.1


ATM ALARMS TESTER (603-9009734)

Figure 1 INTRODUCTION The ATM alarm tester was originally designed for use on the 5070, 5084, 5085 and 5088 ATMs. This document describes the ATM alarm tester and it’s usage, along with instructions on how to build a cable that will allow this tester to function on the 56XX series of ATMs. The alarm tester provides a visual indication of each of the four possible alarm features (basic or enhanced). The alarm company’s device normally provides the +12 Volts DC to the ATM. This tester will function with +12 Volts DC provided by either the alarm company or the ATM. The alarm tester (603-9009734) consists of a PCB and two ribbon cables. If access permits, the alarm tester plugs directly via its J2 connector into the alarm interface on the ATM external connector panel. Provided with the tester is a 2 foot, 25 pin ribbon extender cable (603-9009773) used on ATMs that have a restricted access to the connector panel. Another 5 foot, 20 pin ribbon cable (603-9009774) can be connected to J1 when using this tester on a 5070, 5084, 5085 or 5088. This cable will supply +12 Volts DC to the alarm tester when testing without the alarm company’s equipment connected. The other end of this 5 foot cable connects to J3 on the TCE PCB. NOTE: Refer to Figure 3 for 56XX ATM +12 Volt DC cabling instructions.

12.2

External Device Interfaces Power from ATM Test Connector

Power from Alarm I/F Cable

Figure 2 The toggle switch on the tester allows the Field Engineer to select the +12 Volt supply source. When +12 Volts is supplied to the Alarm PCB it’s relays will operate and the indicators on the Alarm Tester will illuminate. 1. 2.

To select +12 Volts from J1, position switch SW1 towards connector J3. To select +12 Volts from J3, the alarm company’s connector, position switch SW1 towards J2.

LEDs OFF

+12 Volts DC not provided to the tester. SW1 in wrong position, +12 Volt DC cable missing or the alarm company’s unit is defective.

RED

The alarm term is in the NON-ALARM state or the installed contact for that alarm is NOT-PRESENT.

GREEN The alarm term is in the ALARM state. Note: The CAL alarm will only stay active for a short time. To adjust time delay, use the Potentiometer (VR1) on the alarm PCB. TAL Tamper Alarm. SAL Silent Alarm. DAL Door Alarm. CAL Composite Attack Alarm or Heat and Vibration (CAL/HV). 12.3


56XX ATM +12 VOLT TEST CABLE

Figure 3 56XX ATM +12 VOLT TEST CABLE Figure 3 illustrates the required connections for building a test cable that will provide +12 Volts DC to the alarm tester. Use this cable in place of the 5 foot ribbon cable that came with the alarm tester. Connect the 2x10 connector to J1 of the alarm tester, and the 2x4 connector into the 56XX ATM’s Power Supply Test Connector. Listed below are the parts required to construct one cable. Qty. 1 2 1 1 2 2

Part # 009-0006440 009-0006431 006-1061389 006-1090752 709-4245601 No Part Number

Description Plug, connector (2x4) Pin Key Plug, connector (2x10) Terminal, SOC .460 Wire, #26 AWG Aprox. 4 feet in length

Using figure 3, assemble the 56XX cable. Crimp pins onto the two wires and insert into the connectors. Insert Key into the 2x10 plug, position 7.

12.4

External Device Interfaces

The following parts list and schematic (see figure 4) will assist in making repairs to the tester should this become necessary. ATM ALARMS TESTER (603-9009734) Qty. 3 4 4 1 1 1 1 1

Part # 006-6020306 006-6020492 007-2521051 007-7936012 006-1090761 998-0717138 603-9009773 603-9009774

Description Resistor (75 ohm. .5w. 5%) Resistor (180 ohm. .5w. 5%) Diode, Light Emitting (red/green) Switch, Toggle (DPDT) Connector, PCB (J1, 2x10 pins) Connector, PCB (J2, AMP #745440-4) Cable, Ribbon (25 wire) Cable, Ribbon (20 wire)

Figure 4

12.5


REFERENCE MATERIAL Component/Module Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics SDC Miscellaneous Interface Board Signage Unit Remote Status Indicator In Service Indicator Remote Relay and Night Depository Interfaces Security Camera Interface Door Access Unit Interface Media Entry Indicator Terminal Lighting (ATMs) SDC Single RS-2332-C Interface Board The Digital Camera System Alarm Systems Security Enclosure Locks ATM Safes ATM Cash Security Intelligent Cash Security

PART NUMBERS Part Number 009-0005020 009-0005139

Description SEISMIC DETECTOR VIBRATION SENSOR

12.6

SAMM Section Chapter 4.2.16 Chapter 4.3.16 & 20 Chapter 4.4.16 Chapter 16.1 Chapter 16.10 Chapter 16.2 Chapter 16.5 Chapter 16.6 Chapter 16.7 Chapter 16.8 Chapter 16.9 Chapter 16.11 Chapter 16.13 Chapter 16.14 Chapter 20.1 Chapter 20.2 Chapter 20.3 Chapter 20.4 Chapter 20.5

Magnetic Card Readers

Chapter 13 - Magnetic Card Readers REFERENCE MATERIAL Component/Module SDC Dip Magnetic Stripe Reader Module SDC Magnetic Card Reader/Writer Track 1-2-3 SDC Magnetic Card Reader Track 2 Card Return On Power Failure Module Card Capture Cards Card Identification Module 3- Track Write Magnetic Card Reader Writer Smart Card Reader/Writer HiCo/LoCo Card Reader Writer Swipe Card Reader Card Dispenser Module SCRW - Card Return On Power Failure Module The DASH Card Reader RS232 Integrated MCRW Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics

13.1

SAMM Section Chapter 9.1 Chapter 9.2 Chapter 9.3 Chapter 9.4 Chapter 9.5 Chapter 9.6 Chapter 9.7 Chapter 9.8 Chapter 9.9 Chapter 9.10 Chapter 9.11 Chapter 9.12 Chapter 9.13 Chapter 9.15 Chapter 4.2.9 Chapter 4.3.9 Chapter 4.4.9


PART NUMBERS Part Number

Item Description

009-0003479 998-0052929 603-9004998 603-9000766 603-9013243 603-8001208 009-0010979 009-0016911 445-0664129 445-0645386 445-0656350 445-0616872 998-0235181 998-0235055 998-0235056 998-0235121 998-0235406 445-0642410

Speed test card Cleaning card (Sanac) Cleaning card (Pre-saturated - double sided) Pot Tweaker Infra-Red LED Test Strip ATM Deluxe Cleaning Kit MCR - Dip Swipe Reader IMCRW Track 2 MCR (SDC) MCRW Ambient Light Shield MCRW in-line DC filter Film belt - card reader O-ring - (front and rear) O-ring - (middle) Pre-head - (track 2) Pre-head - (track 1-2-3) Swipe Reader Harness for 5670/5870 with NLX core

Card Reader Troubleshooting Tips symptom

probable cause

remedy

Card reader will not accept the card holder’s card.

Foreign object in reader. (If Dip Reader, install Mod Bull. 95-0096) 445 Card jammed in reader. (ATM out of Service) 3 Defective Card Reader 4 Card Reader not “seen” on SDC sub-system.

Remove object and test card reader for damage.

Card reader will not read card holder’s card.

5 Card number not recognized in ATM’s or Network’s Financial Institution Tables. Dirty read head.

13.2

Remove card and test card reader for damage. Replace Card Reader Check for loose connections, reseat SDC and power cables. Check the 8-position switchpack on the SDC board. Check with network host to verify FIT download into ATM. Clean read head by using a cleaning card and test card reader using a speed card.

Envelope Depository and Dispenser

Chapter 14 - Envelope Depository and Dispenser 56XX ENVELOPE DISPENSER LOADING INSTRUCTIONS To balance the stack of envelopes loaded in the Envelope Dispenser use following procedure along with Figure 6. 1. 2. 3. 4.

Divide the envelopes into individual stacks of 25mm (1 inch). Place each stack with the flap side facing down. Load the Envelope Dispenser Hopper alternating each stacks flaps. (First stack flaps to the left and the next stack flaps to the right)

Notes: • No apertures or holes are permissible within a central band 54mm (2.1in.) wide along the complete length of the envelope. • The Information on this page is from Service Bulletin Number 90-0090. This bulletin has additional information of ways you can improve the performance of an envelope dispenser.

14.1


REFERENCE MATERIALS Component/Module Programmable Printing Depository for 56XX ATMs Motorized Envelope Dispensers Single Processor - Programmable Printing Depository for 56XX ATMs Bunch Note Acceptor (UD10/40/50) Programmable Printing Depository with Envelope Dispenser Option 5285 Business Depository 5897 Business Depository Bunch Note Acceptor (UD-686) Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics

14.2

SAMM Section Chapter 18.1 Chapter 18.2 Chapter 18.3 Chapter 18.4 Chapter 18.5 Chapter 18.6 Chapter 18.7 Chapter 18.8 Chapter 4.2.18 Chapter 4.3.18 Chapter 4.4.18


DEPOSITORY TROUBLESHOOTING TIPS symptom

probable cause

Poor print quality or no print 1 Print head on envelopes 2 Print head flex cable contacts corroded. Printing off the end of the 1 Weak Offset LED. (See envelope Service Bulletin 95-0082) Note: Printing starts when 2 Miss-aligned offset the end of the envelope phototransistor or LED. clears the Offset sensor. (The Offset sensor is the second sensor from the front of the ATM.) 3 Dirty Offset LED or Phototransistor. Motor does not run. 1 Safe door Interlock switch.

Message: DEPOSITORY MAIN TRANSPORT SUSPECT TAMPER CHECK NOW

2 Blown fuse in motor harness. 1 Anti-fish finger binding, not moving into down position to block sensor. 2 Piece of deposit envelope or foreign object in transport

remedy Replace print head. Replace print head carrier assembly. Replace Offset LED. A Replace Offset LED and/or Phototransistor. B Resolder Phototransistor and/or LED to correct the misalignment. Clean both the Offset LED and Phototransistor. Close the safe door. Note: Clear a SOH and Clear Fitness before returning to normal mode. Replace fuse. Correct bind in anti-fish finger and clear State of Health error. Remove object from transport and clear the State of Health error

REPLENISHMENT ITEMS Part Number 006-1067047 445-0589050 009-0019525 009-0005762 009-0019194

Description PRINT HEAD - 5665 FRONT/REAR PRINT HEAD (HP 51604A) PPD SPIT PAD - (NEW STYLE) INK JET PRINT HEAD, HP C6602A (HI INK) PPDCarrier Head Latch (Low Capacity) HOLDER, PRINT CARTRIDGE, (HI INK)

14.3


PART NUMBERS Item Description Depository Control PCB PPD- Printhead Carrier Assy Flex Circuit I/F PCB Print Head Flex Circuit Retainer & Cushion Kit for Flex Circuit Timing Disc Sensor & Anti-Fish Sensor 5675 Shutter Sensor #4 (entry) 5675 Shutter LED #4 (entry) 5675 Aux Transport Sensor #3 (offset) 5675 Aux transport LED #3 (offset) 5675 At-Print Sensor #2 5675/85/88 5675 At-Print LED #2 5675/85/88 5675 Exit Sensor #1 5675 Exit LED #1 LED only (must solder to PCB) 5685/88 Entry Sensor #4 5685/88 Entry LED #4 5685/88 Offset Sensor #3 5685/88 Offset LED #3 5685/88 At-Print Sensor #2 5685/88 At-Print LED #2 5685/88 Exit Sensor #1 5685/88 Exit LED #1 56XX Depository Motor Assy 5675 Depository Shutter Assy 5684/85/88 Depository Shutter Assy Shutter Cntl PCB HARNESS - PPD MOTOR FUSE - PPD MOTOR

Single Processor 445-0604232 445-0577703 445-0607511 445-0579841 009-0005851

Dual Processor 445-0603663 445-0577703 445-0591210 445-0579841 009-0005851

445-0589170

445-0589170

445-0605593 445-0605594 445-0605595 445-0605596 445-0600050 (*) 445-0600048 (*) 445-0600050 445-0600048 009-0010984 445-0600050 445-0600048 445-0600050 445-0600048 445-0600050 445-0600048 445-0600050 445-0600048 445-0609581 445-0612190 445-0607539 445-0604250 445-0596809 090-0068735

445-0598385 445-0591580 445-0597984 445-0596804 445-0598438 445-0598399 445-0598385 445-0598357 445-0598438 445-0600048 445-0598434 445-0598436 445-0598385 445-0598357 445-0598385 445-0598357 445-0589058

(*) These sensors and leds are used in ALL 4 POSITIONS on the 5685 and 5688 units

14.4


P86 DEPOSITORY Description P 86 Depository Assy P 86 Depository Control Board P 86 Envelope Dispenser Assy. Envelope Cassette

Part number 445-0644455 445-0644887 445-0645614 445-0645921

CPM2 AND CPM3 PARTS CPM2 PARTS INFEED - CPM2 TOP GUIDE - CPM2 OUTFEED - CPM2 MODULE CPM2 - SLE AND STAMP MODULE CPM2 - SLE NO STAMP MODULE CPM2 - MLE AND STAMP MODULE CPM2 - MLE NO STAMP

484-0068823 484-0068824 484-0068825 Not Released 484-0068826 Not Released 484-0068827

CPM3 PARTS INFEED - CPM3 SHORT INFEED - CPM3 MEDIUM INFEED - CPM3 LONG TOP GUIDE - CPM3 SHUTTER ASSEMBLY - CPM3 POCKET WITH 3 BINS - CPM3 HARNESS POCKET - CPM3 WIRE - POCKET DEFLECTOR MODULE CPM3 - SLE AND STAMP MODULE CPM3 - SLE NO STAMP MODULE CPM3 - MLE AND STAMP MODULE CPM3 - MLE NO STAMP

484-0068805 Not Released Not Released 484-0068812 484-0068811 484-0068808 484-0068810 484-0067624 Not Released 484-0068803

Not Released 484-0068802

COMMON CPM2 & CPM3 Parts CONTROL ELECTRONICS - CPM2 CPM3 SINGLE LINE ENDORSER - CPM2 CPM3 MULTI LINE ENDORSER - CPM2 CPM3 STAMP - CPM2 CPM3 TOOL JAM CLEARANCE - CPM2 CPM3

484-0068804 484-0068814 484-0068813 Not Released

14.5


Notes:

14.6

Currency Dispenser

Chapter 15 - Currency Dispenser DISTINGUISHING DISPENSERS Pre-IE, IE, and Enhanced dispensers can be identified by examining the following parts: • Presenter transport sensor boards • Dispenser control board • Pick modules. Presenter Transport Sensor Boards The shape of the transport sensor boards is different between pre- IE and IE/Enhanced dispensers. On Pre-IE the sensors are mounted on L-shaped boards as shown in the illustration below:

15.1


On IE and Enhanced dispensers the sensors are mounted on narrow boards as shown in the following illustration:

15.2

Currency Dispenser

Dispenser Control Board Examination of the dispenser control board will determine whether a dispenser is an IE or Enhanced type. The Enhanced Control Board (including the ASIC board) carries four large motor driver transistors that are screwed to the dispenser frame.

15.3


Enhanced Pick Modules look similar to IE Pick Module but use a 40 pin I2C bus ribbon cable. Enhanced Pick Modules will NOT work on Pre-IE or IE presenter. 15.4

Currency Dispenser

56XX DISPENSERS PRE I/E AND I/E INTERCHANGEABILITY The new I/E presenter assembly can be swapped between the old Pre I/E style presenter assembly. New for old and old for new. The Presenter assy’s must contain the Control PCB as part of the assembly I/E Pick Modules "CAN NOT" be intermixed with Pre I/E Pick Modules in the same ATM. The LED assy’s for the Purge Sensor (TSEN 1) and the Stack Sensor (TSEN 2) contain a short harness soldered to the LED PCB and should be stocked and replaced in this manner. PRE-IE AND IE DISPENSER PARTS Pre IE Disp.

Item Description

IE Dispenser

445-0600995 445-0603145 445-0603146 445-0587777 445-0607522

Presenter Assy (Front Access) Presenter Assy (Rear Access) Presenter Assy (5684/85/88) Pick Module Assy Dispenser Control PCB with Firmware (9669A) Pick Interface PCB Presenter Drum Timing Sensor Clamp Home Sensor Clamp in Present Position Sensor Pick Module Timing Sensor

445-0605693 445-0605694 445-0605695 445-0605696 445-0605732

445-0596720 445-0589170

15.5

445-0600140 445-0599190


Pre-IE and IE Dispenser Parts (continued) Pre IE Disp.

Item Description

IE Dispenser

445-0602580 445-0602595 445-0602560

Sensor Pick PCB LED Pick PCB Sensor (Purge) (TSEN 1) PCB and Purge Bin Full LED (Purge) (TSEN 1) PCB LED (Purge Bin Full) PCB Sensor (Stack) (TSEN #2) LED (STACK) (TSEN #2) Sensor Pre-LVDT PCB LED Pre-LVDT PCB 2 Sensor PCB Assy (F/A) 2 LED PCB Assy (F/A) 3 Sensor PCB Assy (F/A) & (R/A) 3 LED Assy (F/A) & (R/A) 3 Sensor Assy for Exit Position LVDT ASSY LVDT Setting Studs (2) Needed Disp Shutter Assy (5674/75) Disp Shutter Assy (5684/85) Shutter Motor Shutter Driver PCB

445-0605040 445-0605050 445-0605040

445-0602563 445-0602597 445-0603636 445-0602565 445-0603635 445-0602567 445-0602550 445-0602593 445-0603638 445-0602591 445-0604630 445-0597857 445-0598058 445-0604276 445-0598280 006-1050051 445-0612732

15.6

445-0605474 445-0597916 445-0597888 445-0605473 445-0597880 445-0597886 445-0597870 445-0597868 445-0597860 445-0597866 445-0612358 445-0597857 445-0598058 445-0604276 445-0598280 006-1050051 445-0612732

Currency Dispenser

Dispenser Parts Pre IE Disp.

Item Description

IE Dispenser

009-0009159 009-0007840 445-0600704 445-0592199 445-0592200 445-0595240 445-0612449

Vacuum Pump (Black) (New Style) Pick Valve Solenoid Main Drive Motor Presenter Clamp Motor Present Motor Motor Driver PCB In-Line Vacuum Filter (New Style With Paper Element) Order this item when replacing a dirty filter. Plastic Tube for above filter, or 1/4" I.D. Clear Plastic Tubing can be locally purchased and cut to 1-1/4" lengths Reject Note Flicker (New Style) Pick Line Assy.

009-0009159 009-0007840 445-0600704 445-0592199 445-0592200 445-0595240 445-0612449

445-0609696 445-0592112

15.7

445-0609696 445-0592112


ENHANCED DISPENSERS INTERCHANGEABILITY If one of the older style presenters is replaced with an enhanced presenter, all pick modules must also be replaced. The Enhanced Pick Modules "CAN NOT" be intermixed with the Pre I/E or I/E Pick Modules. •

The Enhanced presenter and pick modules use a 40 pin I2C Bus.

•

The Pre I/E and I/E presenters and pick modules use a 34 pin I2C Bus.

The Enhanced Presenter assembly must contain the Control PCB as part of the assembly. The LED assy’s for the Purge Sensor (TSEN 1) and the Stack Sensor (TSEN 2) contain a short harness soldered to the LED PCB and should be stocked and replaced in this manner. All other Enhanced sensor boards are the same as the I.E. dispenser. ENHANCED DISPENSER PARTS Part Number 445-0618983 445-0615620 445-0616023 445-0616191 445-0616386 445-0628834 445-0623406 009-0011106 009-011478 445-0630805 445-0618068 445-0618070 445-0618072

Description Currency Control PCB Double Pick Module Double Pick Module I/F PCB Single Pick Module Single Pick Module I/F PCB ASIC Disp. control PCB (can use LVDT or NTS) note thickness sensor harness Note Thickness Sensor NTS PIB ASIC Disp. Control PCB (NTS only) 5670 Front Access 120v Presenter 5670 Rear Access 120v Presenter 5674/5 Front Access Presenter

15.8

Currency Dispenser

Enhanced Dispenser Parts (continued) 445-0618073 445-0618789 445-0616193 445-0624595 445-0627522 445-0644862 445-0624595 445-0644728 445-0636131 445-0605902 “ “ “ 445-0597897 445-0605050 445-0605040 445-0605474 009-0002617 445-0613218 445-0602567 445-0602550 445-0602593 445-0597860 445-0634851 445-0597857 445-0598058 445-0618755 445-0592112 445-0645443

5674/5 Rear Access Presenter 5684/5/8 UL & RAL Presenter PICK TO PICK HARNESS (40 PIN) P74/75 F/A & R/A DISPENSER SHUTTER ASSY P84/85 DISPENSER SHUTTER ASSY. 5588 DISPENSER SHUTTER ASSY. P5888 5888 DISPENSER SHUTTER ASSY. P 86 P 86 DISPENSER SHUTTER ASSY. P 90 DISPENSER SHUTTER ASSY. PRESENTER DRUM TIMING SENSOR, CLAMP HOME SENSOR, CLAMP IN PRESENT POSITION SENSOR, PICK MODULE TIMING SENSOR MAIN MOTOR TIMING SENSOR PICK LED PICK SENSOR PURGE LED (TSEN 1) PURGE BIN FULL SWITCH PRE-LVDT SENSOR PRE-LVDT LED STACKER SENSOR (TSEN 2) STACKER LED(TSEN 2) SENSOR 345 ASSY SENSOR 345 LED LVDT ASSY LVDT SETTING STUDS ( 2 NEEDED) PRESENTER UNIHARNESS (TTW) PICK LINE ASSY. NEW STYLE LVDT

15.9


5870 “SPRAY DISPENSER” PARTS Also known as Angel Dispenser & MCD 1 (personaS 70 Lite) THIS DISPENSER IS AN SDC DEVICE Part Number 445-0636188 009-0012950 445-0634575 445-0634574 445-0616386 445-0616023 445-0590329 445-0634209 445-0634210 009-0012930 445-0637202 445-0605736 445-0599190 009-0008535 006-0716028 445-0587766 445-0605828 445-0600993 445-0635074 277-0009577 006-0519009 006-0505030 445-0588533 277-0009574 445-0635527

Description Presenter-Spray F/A 120V SENSOR-NTS SINGLE PICK MODULE DOUBLE PICK MODULE Single Pick Interface Board Double Pick Interface Board Pick Line Assy. Pulley, 44 Tooth PULLEY, 18 TOOTH BELT, SYNCHRONOUS CONTROL BOARD MOTOR TIMING SENSOR ASSY. MOTOR TIMING SENSOR BOARD POP RIVET POP RIVET LOW NOTE REED SWITCH ASSY. PICK LED ASSY. PICK SOLENOID PICK HARNESS PICK VACUUM PLUG PUMP PISTON SEAL PUMP O-RING PUMP CAP VACUUM CUP CASSETTE I.D. BOARD (ANGEL)

15.10

Currency Dispenser

5305 RS232 “SPRAY DISPENSER’ PARTS Also known as Hawk Dispenser & MCD 2 445-0638125 445-0644477 445-0636990 445-0636989 445-0600704 445-0587691 277-0009574 445-0638138 445-0643240 4450638685 4450639532 4450638758

Spray Presenter Dispenser Control Board Dispenser Base Fixing RH Dispenser Base Fixing LH Motor Assy. Idler Gear, 42 tooth Vacuum Cup Single Pick Unit RS232 Extension Cable BOARD DISPENSER CONTROL MODULE-SPRAY ASSY F/A 120V PRESENTER 120V F/A

ARIA PICK MODULE PART NUMBERS 445-0632954 445-0632956 445-0592112 445-0591578 445-0664594 009-0007840 445-0616386 445-0671759 445-0653488 445-0646307 445-0646306 445-0646307 445-0653489 445-0644331 445-0587791 445-0632941 445-0632942 445-0632944 445-0632945 445-0633190 445-0633963 445-0587809 445-0582160 445-0587752 277-0009574

D WHEEL ASSY PINCH ROLL ASSY PICK LINE ASSY DRIVE CLUSTER ASSY SINGLE PICK DRIVE SEGMENT ASSY DOUBLE PICK MINIATURE SOLENOID VALVE SINGLE PICK I/F ASSY DOUBLE PICK I/F ASSY DRIVE BELT (3MR-270) SINGLE PICK DRIVE BELT (3MR-252) SINGLE PICK DRIVE BELT (3MR-420) DOUBLE PICK DRIVE BELT (3MR-252) DOUBLE PICK VERTICAL TRANSPORT BELT 90T VERTICAL TRANSPORT BELT DOUBLE PICK IDLER GEAR 42T/BRG GEAR/PULLEY 36T/26G DRIVE GEAR 35T PULLEY 18G GT PULLEY 28G GT IDLER GEAR 26T DRIVE GEAR 36T IDLER GEAR 36T/5 WIDE SNAP FIT BEARING VACUUM TUBE VACUUM CUP 15.11


5886 DISPENSER PART NUMBERS 445-0656345 445-0645324 445-0644728 445-0653034 445-0644279 445-0645118 445-0645119 445-0653100 445-0647065 445-0658126 009-0005027 445-0587796 009-0007844 445-0587752 445-0587751 445-0634624 445-0587754 445-0612449 445-0616193 445-0645443 009-0008535 006-0716028 007-9714402 006-0002011 009-0005026

TTW Presenter Assy. Electronics Box Assy. (motor) P86 Dispenser Shutter Assy Dispenser Control Board Dispenser Dual Side Bracket Assy. Dispenser Slide Bracket Assy. LH Dispenser Slide Bracket Assy. RH Bill Deflector Fingers ARIA Double Pick Module * SINGLE ARIA PICK MODULE Motor Drive Belt Motor Timing Pulley Vacuum Connector Short Vacuum Tubing 65 MM Long Vacuum Tubing 80 MM Long Vacuum Tubing 180 MM Long Vacuum Tubing Air Filter Assy Inter Pick Module Harness LVDT (new style) Pop Rivets Small Pop Rivets Large Long Cable Ties Short Cable Ties Hand Feed Belt

*Where there is a mixture of aria and Enhanced double pick modules, then the aria type must always be the bottom pick module.

15.12

Currency Dispenser

PICK MODULE GEARS

15.13


DISPENSER REPLENISHMENT ITEMS Part Number 277-0009574 445-0612449

Description SUCTION CUP CURRENCY DISPENSER VACUUM FILTER ASSY. (NEW STYLE)

SINGULARITY AND SIZE VALUES FOR U. S. CURRENCY Bill Type

Length

Width

Singularity

Opacity

$ 1.00 US

156

66

106

0E

$ 5.00 US

156

66

106

0B

$ 10.00 US

156

66

102

0B

$ 20.00 US

156

66

106

0D

$ 50.00 US

156

66

106

0E

$ 100.00 US

156

66

115

0D

AMERICAN EXPR CK $50.00

156

68

50

AMERICAN EXPR CK $100.00

156

68

1C

All Test Currency

156

66

101

18

U.S. Stamps

156

66

118

??

15.14

Currency Dispenser

SINGULARITY AND SIZE VALUES FOR Canadian CURRENCY Bill Type

Length

Width

Singularity

$ Canadian Dollars

70

118

$ 5.00 New Bill (calibrated for mixture of new and old bills)

70

118

1E

$ 5.00 Old Bill

70

118

0D

013

$ 10.00 New Bill

70

118

17

023

$ 10.00 Old Bill

70

118

0E

014

$ 20.00

70

118

14

020

$ 50.00

70

118

1E

030

$ 100.00

70

118

0A

010

15.15

Opacity

MCD 5305 Decimal Inputs for Singularity


CASSETTE MAGNET CONFIGURATION

WIDE CASSETTES

15.16

Currency Dispenser

SYS APP – BILL CONFIGURATION AND CASH ENABLE SETTING BILL PARAMETERS Once in SYSTEM APPLICATION MENU 1.

Press 8 Self- Service Configuration 2. Press 3 set device configuration 3. Press 2 cash handler 4. Press 1 Set 5. Tab through the bill parameters and set the bill size and singularity values.

DISPENSING CASH OFFLINE (CASH ENABLE) Once in SYSTEM APPLICATION MENU 1. Press 1 Device Diagnostics 2. Press 3 Cash Handler 3. Flip Switch on Dispenser Control Board in just one direction (After a few seconds DISPENSE will be on the menu). 4. Select SET NOTES and choose the amount you would like to dispense (Up to a total of 40 notes) (If you do not select SET NOTES then 5 notes from each cassette will be dispensed when you select DISPENSE from the menu. Select DISPENSE and the notes will be presented out the front.

The above information was supplied by Fred Fein, US Level 2 ATM Support, Dayton, Ohio

15.17


REFERENCE MATERIALS Component/Module The H-8010-56XX-XX-08 Currency Dispenser H-8015-STD1-01/02-08 Currency Cassette Motorised Shutter Control Coin Dispenser Module The H-8010-56XX-XX-08 (IE) Currency Dispenser Appendix A - personaS86 Currency Dispenser - Stage 1 The 56XX Enhanced Currency Dispenser SDC Spray Currency Dispenser Bill Alignment Dispensers The Aria Pick Module The Plastic Currency Cassette RS232 Coin Dispenser Module Offset Currency Sensing Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics

15.18

SAMM Section Chapter 17.1 Chapter 17.2 Chapter 17.3 Chapter 17.4 Chapter 17.5 Chapter 17.6 Chapter 17.6 Chapter 17.7 Chapter 17.8 Chapter 17.9 Chapter 17.10 Chapter 17.11 Chapter 17.12 Chapter 4.2.17 Chapter 4.3.17 Chapter 4.4.17

Currency Dispenser

DISPENSER TROUBLESHOOTING TIPS False “Dispenser Fatal” dispatches From: Fein, Frederick J ([email protected]) Date: Mon Aug 13 2001 – 08:12:10 EDT In the U.S. we get a lot of CE dispatches for a “Dispenser Fatal” based on the host side believing the ATM is out of money. But when we get to the ATM, we find at least 1 cassette with money. Here is a possible explanation : We have an ATM cash configuration and we have a host cash definition database. If they don’t match, then we can have problems. For example, assume we have 2 cassettes at the ATM. Both with $20’s and both the same TYPE. The host database must match this setup – host must have the ATM defined for only 1 CASSETTE TYPE. Then we are in sync and the ATM should dispense until both cassettes are empty. But if the host has the wrong definition, say it defined the ATM with TYPE 1 and TYPE 2, then we will have problems like “dispense requested from a cassette not installed” , etc …. which will lead to eventual failure and a CE dispatch. Or we can have an ATM with 2 cassettes, both with $20’s, but configured for TYPE 1 and TYPE 2. And say the host has the ATM defined for only 1 CASSETTE TYPE. As soon as that 1 CASSETTE TYPE goes empty, the host will say “DISPENSER FATAL” and dispatch a CE. We are out of sync with the host definition. Bottom line is if the CE finds an ATM with money in 1 cassette but he was dispatched for “DISPENSER FATAL” , they need to determine what cassettes TYPES are in the ATM and then call the host and compare it to the host definition database. If we have $10’s and $20’s at the ATM, then we MUST HAVE 2 DIFFERENT TYPE CASSETTES. If we only have $20’s, then we MAY HAVE THE SAME TYPE CASSETTES OR WE MAY HAVE 2 DIFFERENT TYPES. It all depends on how the host wants it. Fred Fein NCR U.S. ATM Level-2 Support Dayton Oh 15.19


Currency Dispenser Common Faults symptom

probable cause

Incorrect number of bills issued to cardholder.

Adjust the presenter to the Presenter is positioned too high or low and causing the correct height. Refer to Presenter Height top or bottom bills to jam on adjustment procedures in the Facia. section 2 or refer to Service Bulletin 93-0111. Refer to Service Bulletin Bills catching on interface bracket. 95-0048 1 Worn suction cups Replace suction cups 2 Dirty vacuum filter Replace vacuum line filter Part Number 445-0612449 Refer to Service Bulletins 93-0158 and 94-0120 A Dirty vacuum pump, 3 Low Vacuum disassemble and clean pump and pick valve assm. Or Note: install new vacuum pump To locate a leak, isolate b Leak in tubing coupling, lower cassettes by disconnecting top “Tee” and replace tubing or coupling c Leak in pick value assembly connect tubing to top pick module. If notes are picked c Check with vacuum gauge (PN#603-9004860). You from the top pick module; connect tubing to lower pick should get a reading of at least 20 inches of Mercury. modules one at a time. If D Pump reservoir kit not pick failures reoccur you have located the faulty pick installed. Refer to Service Bulletins 93-0158 and module or there is a low 94-0120 vacuum condition.

Pick Failures SOH message: “TOO MANY PICK FAILURES CHECK BILLS NOW”

4 Bills jammed too tightly into cassette 5 Poor quality bill in front of cassette

15.20

remedy

Notify customer not to load bills past mark indicated inside cassette Notify customer to use “ATM GRADE” currency

Currency Dispenser

Currency Dispenser Common Faults (continued) symptom

probable cause

Message when running the Self 1 Cassette not recognized test: by pick interface board MSTATUS 01 “CASSETTES 2 Cassettes not installed NOT INSTALLED” High number of bills rejected 1 Present timing sensor broken or miss-aligned.

2 New bills sticking together. 3 Bill separators. 56XX uses special bill separators 4 Dispenser out of calibration.

5 Incorrect singularity values.

15.21

remedy Replace pick interface board Remove and Install cassettes A Replace timing sensor. B Align sensor to prevent the sensor from rubbing the teeth on the drum. Replenishment personnel not properly preparing new bills. If possible, recommend that bill separators not be used. Perform the dispenser calibration procedures in your SAMM. Refer to LVDT troubleshooting in section 2. Enter correct width and singularity values and calibrate the dispenser. Refer to LVDT troubleshooting in section 2. Use the chart in section 2 of the Service Aids to input the correct singularity and width values.


Currency Dispenser Common Faults (continued) Symptom

probable cause

remedy

LVDT Failures Message: LVDT HAS FAILED INSPECT LVDT NOW OR LVDT CALIB OUT CHECK SOON

1 Defective Dispenser Control PCB.

Note: If you are using a Note Thickness Sensor there is no adjustment to be made. If there is a problem it must be replaced.

3 Incorrect data in NVRAM on the Dispenser Control PCB.

Replace Dispenser Control PCB and calibrate the dispenser. Refer to LVDT troubleshooting in section 2. Replace LVDT assembly, adjust LVDTs and calibrate the dispenser. Refer to LVDT troubleshooting in section 2. Reset execution processor NVRAM using tests 4 or 5 on the upper switch pack. Input the correct singularity and size and calibrate the dispenser. Refer to LVDT troubleshooting in section 2. Clean and adjust LVDT rollers. Calibrate the dispenser. Refer to LVDT troubleshooting in section 2. Replace Dispenser Shutter

2 Defective LVDT.

4 Dirty LVDT Rollers or rollers out of adjustment When running Level 1 Diagnostics: Message: CANNOT ACCESS NVRAM

1 Dispenser Shutter is bad

2 Dispenser Control board is Replace the Dispenser Control board. Clear NVRAM on both bad switch packs using SDC test number 4. Input the correct singularity and size. Refer to section 17 of the 56XX SAMM manual

15.22

Printers

Chapter 16 - Printers BLACK MARK ADJUSTMENT FOR TSE (TEC) THERMAL RECEIPT PRINTER This is the procedure to perform the black mark calibration when using the TSE thermal receipt printers (Metal cover over printer control PCB). Set switches 1,3,5 to the ON position on the 8-position switch pack and all OFF on the 4-position switch pack. Press the reset (switch 2) button. The LEDs will cycle then go out. Press the feed button. The printer should feed and cut at the black mark. The 4 LEDs will now blink indicating the calibration is complete and the values were written to EEPROM. If the 4 LEDs do not blink when the reset switch and paper feed were pressed, check the error conditions below. To confirm a successful black mark calibration, press the reset button then immediately press and hold the paper feed button. After a moment the printer will issue a receipt with a black mark sensor level on it. The ON and OFF values printed should NOT be 0000. If both are 0000 then the calibration was NOT successful. Try calibrating it again. After it is calibrated successfully, set the switches back their normal operating positions and press the reset button. The Normal switch settings and configuration setup for the TSE Thermal printers is in Chapter 13.11 of the 56XX/personaS SAMM

16.1

56XX ATM SERVICE AIDS

80 COLUMN THERMAL PRINTER BLACK MARK CALIBRATION It is very important to perform black mark calibration using the customer’s media. When the printers are new or have been through rework, Black Mark Calibration is performed with good quality media with a good quality black mark on the paper. With this in mind, when the printer arrives on-site and is using the customer’s media, the black mark may not be the same quality as what was used in rework or at the factory. Printers should always have the black mark calibration performed On-Site using the customer’s media. Follow the procedure outlined in your SAMM FM-0547 Section 13.7 with one exception in step 2. Step 2 says to open the left and right lock arms (labeled green) to release the pinch frame, place the paper over the black mark sensor then close the pinch frame. This does not work because when the pinch frame is closed when the paper feeds. To remedy this, cause a printer error before doing this step so the paper will not feed when the pinch frame is closed. The black mark calibration must be performed as outlined, if you simply tweak the potentiometer in an attempt to calibrate for black mark, the results will be unknown. In some cases printers are being sent back to rework when all is needed was the correct black mark calibration performed. There are two black mark sensors listed, one is the black mark cut position sensor and one is the black mark sensor. The black mark sensor is the sensor by itself and the black mark cut position sensor is in front of it. There are two pots used for the adjustment. When looking at the PCB, the one on the right is VR1 and is used to adjust the black mark cut position sensor. The pot on the left is VR2 and is used for black mark calibration. Be sure to adjust both black mark sensors. When loading the paper make sure the black mark is down and the black mark closest to the perforation loads in first. 16.2

Printers REFERENCE MATERIALS Component/Module 40 Column Dot-Matrix Printer SDC TEC 80 Column Statement Printer SDC 80 Column Combined Statement/Passbook Printer Page Turning Passbook Printer RS-232 40 Column Thermal Printers 80-Column Thermal Printer BDT TPM 200 80-Column Statement Printer SDC 40-Column Thermal Printer 40 - Column Direct Thermal Printer Open System Thermal Document Printer Enhanced Page Turning Passbook Printer Money Order Printer Level 0 Diagnostics Level 1 Diagnostics Level 3 Diagnostics


REPLENISHMENT ITEMS Part Number 198682 198679 182481

Description Ribbon - 40 Column Printer Qty 1 = 4 Each Ribbon - 80 Column Printer Qty 1 = 4 Each Magnetic Thermal Transfer Ribbons Qty 1 = 6 Each

PART NUMBERS 998-0869274 998-0879147 009-0005775 998-0869380 998-0879212

Print Head - 40 Column Printers Print Head - 80 Column Printers Print Head - PPD & DPM (Hp 92261a) Knife - Receipt Printer Rotary Cutter - Statement/Passbook Printer

16.3


PRINTER PART NUMBERS (CONTINUED) Part Number Description 009-0009963 009-0016403 009-0009965 998-0869381 998-0869383 445-0628924 445-0628921

DOT MATRIX RECEIPT / JOURNAL ORIGINAL DOT MATRIX RECEIPT WITH TRANSPORT DOT MATRIX JOURNAL ONLY ORIGINAL DOT MATRIX RECEIPT WITHOUT TRANSPORT DOT MATRIX JOURNAL DOT MATRIX RECEIPT/JOURNAL TURNED AROUND DOT MATRIX JOURNAL ONLY TURNED AROUND

445-0628922

GRAPHIC THERMAL JOURNAL (AXIOHM) DM TURN AROUND 009-00116721 SDC THERMAL RECEIPT (TEC) 009-0011861 SDC THERMAL RECEIPT (AXIOHM) 009-0011862 SDC THERMAL JOURNAL (AXIOHM) 009-0011863 SDC THERMAL RECEIPT/JOURNAL (AXIOHM) 009-0016730 445-0623734 189-1062270 189-1062260 445-0614433 445-0625941 445-0625844

RS-232 THERMAL RECEIPT WITH TRANSPORT (TEC) 5840 RS-232 THERMAL RECEIPT (AXIOHM) 5670 RS-232 THERMAL RECEIPT (AXIOHM) 5670/5840 RS-232 THERMAL JOURNAL (AXIOHM) 5670 RECEIPT TRANSPORT (AXIOHM) 58XX/5840 RECEIPT TRANSPORT (AXIOHM) THERMAL PRINTER TRANSPORT BELT

009-0013079 009-0013080 009-0013081

SDC THERMAL RECEIPT (TSE) SDC THERMAL JOURNAL (TSE) SDC THERMAL RECEIPT/JOURNAL (TSE) W/TRANSPORT 5870 RS-232 THERMAL RECEIPT W/TRANSPORT (TSE) 5670 RS-232 THERMAL RECEIPT (TSE) RS-232 THERMAL JOURNAL (TSE)

009-0013070 009-0013067 009-0013068 009-0019219 445-0625115 445-0628322 009-0011976 5685-k211v001

80-COLUMN TYPE 2 THERMAL PRINTER 80-COLUMN THERMAL PRINTER ASSY (W/O BUNCHER) 80-COLUMN THERMAL PRINTER ASSY. (WITH BUNCHER) 870 THERMAL RECEIPT PERSONAS70 JOURNAL PRINTER TURNAROUND KIT

16.4

Printers 40 COLUMN PRINTERS TROUBLESHOOTING TIPS symptom

probable cause

Receipt jams in transport

1 Transport out of alignment.

Slow printing

Not cutting receipts

remedy

Loosen five screws on front of the printer to move the receipt transport sideways. 2 Receipt printer out of Loosen the magnet on the alignment. receipt printer to adjust the printer to the transport. 3 Transport Idler Rollers not Adjust Idler Roller springs for having proper tension. more tension. Clear the 40 column printers Wrong software loaded in SDC NVRAM by using SDC printers. Occurs when older software is loaded over newer level 0 test 4 or 5 and reset the ATM. software. The old software will not be loaded into the printers SDC NVRAM 1 Black mark sensor out of Perform black mark sensor adjustment. adjustments. 2 Knife not moving full Adjust knife solenoid. travel. 3 Knife installed wrong. Reinstall knife, making sure the knife stud is in position. 4 Knife-edge dull. Replace knife.

16.5


40 COLUMN AXIOHM THERMAL PRINTERS TROUBLESHOOTING TIPS symptom

probable cause

How can I tell if I have a RS232 or an SDC thermal printer?

5840, 5870, 5877, and 5670 ATMs have RS232 thermal printers. 588X, 5874,5875, 5890, 568X,5674 & 5675’s have SDC thermal printers. The Axiom printers have black plastic covers on the control board. The TSE printers have a metal cover. Check the strapping on the Configuration set wrong. Six-position switchpack. The baud rate is not set at (section 2 in Service Aids and 38.4 Kbaud on RS232 13.6 in the 56XX/personaS thermal printers. SAMM) Once you have the strapping correct “Hold down the reset button on the printer then press the jog button at the same time. Release the reset button and when the paper starts to feed release the jog button. You should see the configuration for the printer on your receipt. One of the fuses is blown on Locate F1 or F2 and meter the printer control board. them to see if either is bad. Replace if necessary (NCR part number (007-9830124) Printhead resistance set Check configuration and wrong. correct printhead resistance setting-section 13.6 (RS232 printers) & 13.10 (SDC printers) in the 56XX/personaS SAMM).

How can I tell if I have an Axiom printer or the new TEC (TSE) printer? Printer will not print but will jog and give a happy face

Printer will not print or jog. Appears dead.

Print is too light or too dark

16.6

remedy

Printers 40 COLUMN TEC (TSE) THERMAL PRINTER TROUBLESHOOTING TIPS symptom How can I tell if I have a RS232 or an SDC thermal printer?

I set the printer up to calibrate the black mark but the paper does not feed.

Receipts jamming at exit gate on 5885.

probable cause

remedy PersonaS40, personaS70 and 5670 ATMs have RS232 thermal printers. 588X, 5874,5875, 568X, 5674 & 5675’s have SDC thermal printers. Error in Bulletin #98Set up the printer 0067 switches for black mark Corrected in calibration, hit the reset 56XX/personaS SAMM button and LED’s will Chapter 13.11 blink. Wait until they go out and then press the feed button. The paper will feed two receipts and cut. Then all LED’s will blink to confirm a successful calibration. Small burr along the 445 Install mylar strip upper edge of receipt exit Part# 445-0644834. guide (If you make your own strip it should be: 45mm by 86mm and between .125 & .250 mm thick) 2. Remove burrs with a thin file.

16.7


80 COLUMN THERMAL PRINTER TROUBLESHOOTING TIPS symptom Black mark error

SOH 3 says there is a statement printer communications failure.

Paper low conditions when the hopper appears to be full.

probable cause Paper loaded incorrectly.

remedy Make sure the paper is loaded with the black mark down and the black mark closest to the perforation is loaded first. Black mark sensor dirty Check sensor and clean with a swab and alcohol. Black mark maladjusted Adjust black mark sensor as NOTE: outlined in the SAMM. If you do not have the Black mark sensor #1 is the latest updated SAMM use black mark sensor and black Bulletin #99-0019 to do mark sensor #2 is the cut the black mark position sensor. adjustment. Paper being used is not The black mark should be a within specifications solid black bar. If you have a gray mark or a speckled mark the paper will cause errors. 1. SDC communications 1.Clear SOH and make sure between the system board you do an init Statement and the printer have been from the Replenish menu. lost. 2. Clear NVRAM on the statement printer (switchpack U61 on the statement printer control PCB-switches 3 & 8) 1. Paper stack not Make sure that the green pushing paper low retaining pusher plate in the sensor. paper tray is hard against the paper stack.

16.8

Miscellaneous Part Numbers

Chapter 17 - Miscellaneous Part Numbers PERSONAS 5890 E PARTS

Part/Kit Number

Description

009-0017914 445-0668532 445-0668530 445-0668050

P90EPower Supply P90E Dispenser Shutter Assembly P90E PPD Shutter Assembly P90E Blower / AC Switch Mtg Assy

5305 MCD2 PART NUMBERS Part number 4450644749 4450642289 4840062698 0090011993 0090005809 4450637435 0090013915 0090013964 4450638340 0090012984 4450638107 0090016609 4450644495 4450644749 4450643240 4450637084

Description 5305-D003 LCD FACIA COMPLETE-ASSY DISPLAY/KEYBOARD-ASSY SERVICE KIT KEYBOARD-CAP (SET) MCD POWER-SUPPLY SWITCH-INTERLOCK TRANSMITTER-BOARD LVDS MCR-TK 1/2 DIP W/NOSE MODEM-ISA DIAL UP PCB-ZICO TOP ASSY MODEM-DIAL UP PRINTER-THERMAL GRAPHICS ASSY 40 Meg FLASH MEMORY 5305-D002 MCD FACIA COMPLETED-ASSY 5305-D003 LCD FACIA COMPLETE-ASSY HARNESS-RS232 EXTENSION SPIGOT-PAPER

17.1


REFERENCE MATERIALS Part Number 445-0631659 445-0633820 FM-0547 B006-6273-A000 5305 FT-IT-0035-VHS B006-6099-B000 B006-0000-6095 603-8004758 B006-0000-6116 NCRU 21678

Description 5884/85/88 Parts Identification Manual 5870 Parts Identification Manual 56XX/personaS SAMM Diagnostics Status Code Book 5305 VHS Course (documentation & 2 VHS Tapes) MCD2 & LCD CE Service Manual MCD2 & LCD Site Prep & Install Guide ICE Logbook 5305 Parts Manual Personas 5878 SST CD-ROM Course

ATM DISKETTES Part Number ID D539-0001-0000 G531-1004-0000 ID G531-1015-0000 ID D539-0213-0000 445-0618708 ID D539-0209-0000 603-9013226

Description FE Diagnostics Disk (Must have release 5.0 for NT) ATM USB Secure Diagnostics Key EPP Service Utility VGA Setup Disk (2 Disk Set) 56XX Pre-boot Disk (Refer to Bulletin No. 95-0076) VGA Format Utility (8 Disks) 3.5” Diskette Case

TOOLS AND TEST EQUIPMENT Part Number 998-0275148 877-0149444 006-1068681 603-9013585 603-9013810 877-0099511 603-9013792 603-9009200 603-9013506 998-0114979

Description Compact Keyboard Keyboard w/trackball mouse Keyboard w/touchpad Fluke Multimeter Portable zipper key case 2-Wheel Luggage Cart P90 Tent Orange Canister Vacuum Cleaner Sure Test AC Circuit Tester AC Power Conditioner (to order call 800-257-0458) 17.2

Miscellaneous Part Numbers Tool and Test Equipment (continued) Part Number 445-0612453 603-9009734 603-9013240 484-0050193 009-0009464 009-0009465 009-0009466 445-0582301 445-0582302 445-0618923 603-9004879 603-9004860 603-8000505

Description Cable, SDC rework (Use for SDC testing and repair) ATM Alarms Test Tool VGA IC Extraction Tool 56XX, PersonaSXX Document, Camera Calibration (DPM and 5665) Test Currency - $ 1 note (Qty 1 = 600 notes) Test Currency - $ 5 note (Qty 1 = 600 notes) Test Currency - $10 note (Qty 1 = 600 notes) Currency Cassette - (Plastic - Non T/I) Currency Cassette - (Plastic - T/I) Dispenser Height Adjustment tool Vacuum Gauge hose adapter Vacuum Gauge High Vacuum Grease

603-9009447 445-0593125 445-0596570 445-0596290 445-0587421 603-9009508 603-9012260 603-9009451 603-9009446

RS-232 Gender Changer female to female 25 pin Turnaround plug - Misc. Interface channel A/B Turnaround plug - Misc. Interface channel C Turnaround plug - PCCM (Male) Turnaround plug - PCCM (Female) RS232 Test cable (2 ft, Male and Female connectors) Navtel Breakout box RS-232-C Mini Tester RS-232 Gender Changer male to male 25 pin

603-9009578 603-9009579 603-9002908 603-9002909 603-9013345 603-9013346 603-9013347 603-9012380 603-9012381 603-9012382 603-9012383 603-9012384 006-1041573

Screwdriver-Metric #1 (Green handle) Screwdriver-Metric #2 (Green handle) Stanley posidrive screwdriver #1 Stanley posidrive screwdriver #2 Screwdriver, Torx #10 9 inch shank (used on DPM) Screwdriver, Torx #15 9 inch shank Screwdriver, Torx #20 9 inch shank (used on DPM) Soldering Iron – Gas with out Butane Soldering Iron Tip 1.0 MM Soldering Iron Tip 2.4 MM Soldering Iron Tip 3.2 MM Soldering Iron Tip 4.8 MM Solder sleeve 17.3


Tools and Test Equipment (continued) Part Number 603-9013243 009-0003479 603-9000766 998-0052929 603-9004998 603-8001208 603-8000640 603-8001023 603-8001410

Description Infra-Red LED Test Strip Speed test card Pot Adjustment Tool (“Pot Tweaker”) Cleaning card (Sanac) Cleaning card (Pre-saturated - double sided) ATM Deluxe Cleaning Kit Foam Swabs (1 = pkg of 36) D Ink Stabilant 22

DISK DRIVES Part Number 009-0011170 009-0011546 445-0671657 445-0671658 009-0017230 009-0017674 009-0017609

009-0018309 009-0018310 009-0011779 009-0019315 603-9013226 445-0631821 445-0623194 497-0416287

Description 540 MB HARD DISK DRIVE (CFS541A) 1.2Gb Hard Drive ST31276A (TCM,HI3,ASB,ELSB, LPX Pentium, NLX Pele & Phantom) 2.1GB hard drive (Use with 386 TCM and HI3) 2.1GB hard drive (use with 486 ASB/ELSB/LPX Pentium) 4.3GB hard drive ST343XXA) (NLX Pele, NLX Phantom) (Requires DFU Rel.05) 20.4GB ST320413A (NLX Pele,NLX Phantom) 10.2GB hard drive ST319211A (NLX Pele, NLX Phantom) (Requires USNDC+ 05.04 and greater) (10.2GB & greater, Pele Bios V6.0.7 & Phantom V16.83) 20.4GB ST320410A (NLX Pele, NLX Phantom) 40.8GB ST340810A (NLX Pele,NLX Phantom) (Requires USNDC+ 05.04.03 or greater) (Requires DFU release 06 or greater) CD-ROM DRIVE-CR585B (52X) DVD Drive 3.5” Diskette Case Flex Disk Extension Harness – 2nd drive (can also be used to operate card cage outside the 5870) Flex Drive Cable 56XX,PersonaSXX Backpack CDROM (plug to parallel port)

17.4

Miscellaneous Part Numbers CABLES & HARNESSES Part Number 103 786 8280 1447-C199-0021 445-0618915 445-0638904 445-0643085 445-0642937 445-0668730 445-0631815 445-0638904 009-0015220 009-0011523 445-0599397 445-0634456 445-0642939 445-0644426 445-0627908 445-0623195 009-0011075 445-0638904 445-0623894 445-0625598 445-0629700 445-0642410 1429-C805-0030 445-0587901 445-0644426

Description 25 Ft Ethernet Cable CAT5 cable Harness from SSPB to Misc. I/F Phantom cable, Riser to Hard Drive Phantom cable, Riser to Flex Drive Phanton cable, CAFU to SSPB Power Harness to get power to the P90 flex drive from PC Core P90 PC Core Flex cable NLX Ribbon Harness to Hard Drive/CDROM Video Loopback Harness (VGA on Motherboard to MPEG) Audio Loopback Harness (LIN-OUT on MPEG to LIN-IN on Soundblaster) ELSB Comm LED Harness Private Audio Harness ELSB to CAFU Cable PC Core alarm harness (5674/75) SSPA J5 to Mopup harness Zico to Pele Comm LED Harness VGA cable to CRT (5875) CDROM logic harness "Y" PC Distribution PCB Fedelity P75 PC Core hard drive cable Swipe Harness LPX Swipe harness NLX Alarm Cable SDC Terminator PC Core Alarm Harness

17.5


50XX/56XX REPLACEMENT KEYS Part Number 998-0114033 998-0114034 998-0114035 998-0114036 998-0114037 998-0114038 998-0114039 998-0114040 998-0114041 998-0114042 998-0114043 998-0114044 998-0114045 998-0114046 998-0114047 998-0114048 998-0114049 998-0114050 998-0114051 998-0114052 998-0235412 009-0011161 603-9013810

Description NC00 NC01 NC02 NC03 NC04 NC05 NC06 NC07 NC08 NC09 NC10 NC11 NC12 NC13 NC14 NC15 NC16 NC17 NC18 USED ON MOST 56XX& 5070 HOODS NC19 FFE3 USED ON MOST FRONT & REAR PANELS CH751 REAR DOOR KEY & LOCK-5875 PORTABLE ZIPPER KEY CASE

NCR GRAY PAINTS Part Number 603-8000550 603-8000553 603-8001300 603-8001301

Description #1 Light - old #4 Dark - old #11-35 Light #11-8 Dark

17.6

Miscellaneous Part Numbers

MISCELLANEOUS CABINET PARTS Part/Kit Number

Description

5685-K315-V001 007-9819640 009-0005809 445-0613370 445-0591355 009-0008612 009-0008384 009-0008385 009-0009569 009-0009570 445-0577703 484-0067154 484-0067153 484-0636509 484-0636508 009-0011466 006-0716028 009-0008534 009-0008535 009-0004480 009-0004486

5684/85 Severe Environment Kit Switch - Power (On/Off) Switch - Interlock/Auto Supervisor 5684/85/88 Hood Hinge Assy. Window - Green Plastic - Mei Handle - Green Plastic - (Printer) 567x Printer Racking Rails (Left) 567x Printer Racking Rails (Right) 568x Printer Racking Rails (Left) 568x Printer Racking Rails (Right) Ppd Carrier Assy P90 Right Hand Lower Door P90 Left Hand Lower Door P90 Right Hand Plastic Door P90 Left Hand Plastic Door P90 Ballast Rivet - White Plastic (.125" Diameter) Rivet - White Plastic Rivet - White Plastic "Quick-Release" Plunger - Black Plastic "Quick-Release" Grommet - Black Plastic

17.7


Notes:

17.8

Contact Information

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book. Address correspondence to: ATM Team NCR Corporation 1700 South Patterson Dayton, Ohio 45479 Copyright © 2006 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved


ATM-56XX SA Jul-06

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