1
A PROJECT REPORT ON LABOUR WELFARE MEASURES IN HOTEL INDUSTRY WITH REFERANCE TO OBEROI HOTEL
SUBMITTED TO UNIVERSITY OF MUMBAI IN PARTIAL PARTIAL FULFILMENT FULFILMEN T OF REQUIREME R EQUIREMENT NT FOR THE AW AWARD OF DEGREE OF BACHELOR OF MANAGEMENT STUDIES
SUBMITTED BY T.Y. T.Y.B.M.S B.M.S SEMESTER V ACADEMIC YEAR 2016-2017
UNDER THE GUIDANCE OF
PEOPLE’S EDUCATION SOCIETY
BACHELOR OF MANAGEMENT STUDIES ACADEMIC YEAR 2016-17
2
A PROJECT REPORT ON LABOUR WELFARE MEASURES IN HOTEL INDUSTRY WITH REFERANCE TO OBEROI HOTEL
SUBMITTED TO THE UNIVERSITY OF MUMBAI IN THE PARTIAL FULFILLMENT FOR THE DEGREE OF BACHELOR OF MANAGEMENT STUDIES
SUBMITTED BY TO Pr!"#$ G%&'" Prof. Prof . DEVIKA DEVI KA S. SURYAW SURYAWANSHI
PEOPLE (S OF EDUCATION SOCIETY SIDDHARTH COLLEGE OF COMMERCE AND ECONOMICS ANAND BHA)AN* DR+ D+N+ ROAD FORT* MUMBAI-,00 001 ACADEMIC YEAR 201-16
Date of s!"#ss#o$. //////////////
3
DECLARATION
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DATE' DATE' (((((((((((((((( PLACE' MUMBAI
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CERTIFICATE
I* Pr+ DE)IA S+ SURYAWANSHI ' "r":; #"r$&; $3$ Mr+ ---- S&''3r$ C44"5" C"r#" 8 E#&# A3' B393* Dr+ D+N+ R3'* Fr$* M%:3&- ,00-001+ B3#"4r M335""$ S$%'&" T+Y T+Y+B+M+S 3 #<4"$"' "r r@ =L3:%r W"43r" W"43r" "3%r" & $"4 &'%$r; >&$ r""r"#" $ :"r& $"4?* '%r&5 $" 3#3'"&# ;"3r 201-2016+ T" &r3$& #$3&"' & $" r@ & r&5&34 $ $" :"$ ; @>4"'5" 3' :"4&"+
S#%$atre of
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BMS Co,or&#$ator '
DEVIKA S. SURYAWANSHI
DEVIKA DEVI KA S. SURYAW SURYAWANSHI
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S#%$atre of
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5
ACKNOWLEDGEMENT I #&'"r &$ 3 5r"3$ 3r' 344 $" > 39" "4<"' " & #<4"$& ; %4' 4&@" $ $3@ U&9"r&$; U&9"r&$; M%:3& r 5&9&5 5&9&5 " 3 #3#" $ >r@ $" &$ r4'+ M; >"" # #$3 $3$ $ "#%r35""$ 3' > 39" <%$ $"&r 3r$ &$ "9"r; <3r$ $& " 3 '":$ 5r3$&$%'" 5r3$&$%'" $ Pr&#&<34 Pr&#&<34 Pr+ U+M+ U+M+ MUSE MUSE 3' Pr+ DE)IA DE)IA S+ SURY SURYAWANSHI NSHI $" Cr'& Cr'&3$ 3$r r B+M+S B+M+S '"<3r$ '"<3r$"$ "$** r &$ >&$ "r+ "r+ H"r H"r 934%3:4" 3' 3<%4' 4&@" $ $3@ %r >4" B+M+S '"<3r$"$ r $"&r %<<r$ 3' #r'&3$& &
6
E/ECUTIVE SUMMARY
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7
Sr. No.
Ta!e of *o$te$ts
0.
CHAPTER 0,
4.
OB1ECTIVE 2 METHODOLOGY CHAPTER 4,
5.
INDUSTRY PROFILE COMPANY PROFILE OF OBEROI GROUP
P% $o. 3,00 04,54
A+ HISTORY2 BACKGROUND B+ COMPANY HIGHLIGHTS C+ VISSION6MISSION 2 7UALITY POLICY D+ ROOMS 2 SUITS E+ DINNING F+ SPA 2 FITNESS CENTRE G. MEETINGS
8. 9. =.
H.DHARMA
MANAGEMENT AUDITED FINANCIAL RESULT:4;05,4;08< CHAPTER 5,
55 58,59 5=,5>
SWOT ANALYSIS
?.
CHAPTER 8,
53,84
M*KINSEY ?s FRAMEWORK
>.
CHAPTER 9,
85
ANALYSIS ANALYSIS OF FINANCIAL FINANC IAL STATEMENT STATEMENT
3. 0;.
CHAPTER =,
88,89
LEARNING E/PERIENCE CHAPTER ?,
8=,98
LABOUR WELFARE MEASURES
00. 00.
CHAPTER >,
99,?;
ANALYSIS ANALYSIS AND INTERPRETATION INTERPRETATION
04.
CHAPTER 3,
05.
FINDING AND SUGGESTIONS CHAPTER 0;,
08.
CONCLUSION CHAPTER 00, ANNE/URE
?0,?4 ?5 ?8,?=
8
09
CHAPTER04,
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BIBLIOGRAPHY
CHAPTER 0
STATEMENT STATEMENT OF THE PROBLEM' W"43r" "3 3r&5 r '&5 >"44+ I$ & 3 #"44-:"&5 3 &'&9&'%34+ F%r$"r* $" $"r >"43r"
9
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METHODOLOGY'
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15
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B. COMPAN COMPANY Y HIGHLIGHTS HIGHLIGHTS
16
T" #<3; > 3' <"r3$" &r$ #43 4%%r; $"4* 4&5$ "r9&#"* r"'"r $"#" @>-> 3' "<r$+ I$ %:&'&3r; M"r#%r; Tr39"4 & >"44 @> $r39"4 #%4$3$ & $" #%$r;+
The hotels are located at Mumbai, Delhi, Calcutta, Chennai, an!alore, hubanes"ar, #$derabad, %ai&ur, 'ha(uraho, and )himla* +ts hotels are also located a broad at Melbourne in ustralia- Cairo and s"an in .!$&tali ali and /ombo /ombo in +ndone +ndonesia sia-- Maurit Mauritius ius-- %eddah %eddah and Medina Medina in )audi )audi rabia- Colombo in )rilana* EIH & 5""r344;
COMPANY PROFILE OF OBEROI6 MUMBAI The
beroi, Mumbai
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23
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26
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27
Com&limentar$ o!a o!a sessions are conducted or the resident !uests eer$ da$ rom 78 am*
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28
T+e O!ero# S-a a$& F#t$ess Ce$tre are o-e$ 48 +ors. Da s-a offer 0st A-r#6 4;05 to 50 st "ar*+64;08 Weee$& We ee$& s-a offer 0st A-r#6 4;05 to 50 st "ar*+64;08
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30
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Meetin!s at The beroi, beroi, Mumbai T" O:"r& O:"r&** M%:3& M%:3& 3 '"9"4 '"9"4<"' <"' 3 r"<%$3$ r"<%$3$& & r '"#3'" "<"r&"#" $&5 "9"r; @&' "9"$* $" $"4 & 3 ""< $" #"3 3' $" M%:3& 3r:r 3 3 :3#@'r<+ T" $"4’ 2,-% 2,-%r* r* $3$"- $3$"--$ -$"-3r "-3r$$ B%&" B%&" C"$r" C"$r" 3 :"" :"" '"&5" '"&5"' ' @""<& @""<&5 5 & <"r<" <"r<"#$&9 #$&9"" $" :%&" $r39"44"r 3' & &#" ""'+ T" $"4 "'"39r $ &#"+
31
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966
30
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30
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943
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20
20
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33
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CHAPTER 5 SWOT ANALYSIS SWOT 334;& "3&" $" #<3;’ @"; :%&" $r%#$%r" 8 <"r3$&* &$r; 8
37
SOWT ANALYSIS OF OBEROI HOTEL'
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40
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41 •
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5. STYLE' C%4$%r34 $;4" $" r53&3$& 3' > 335"r :"39" & 3#&"9&5 $" r53&3$&34 534+ S$;4" r""r $ 335""$ $;4" $" r53&3$&K $" r53&3$& 3'<$ :$ $< '> '> 3 >"44 >"44 3 :$$ :$$ %< 3< 44> :$ :$ A%$r A%$r&$3 &$3r&3 r&3 3' <3r$&# <3r$&#&<3$ &<3$&9" &9" $;4"+ $;4"+ T" T" 335" 335"" "$$ $3@" $3@" 3!r 3!r $r3$"5& $r3$"5&## '"#&& '"#&& r"53r'&5 $" #<3; %# 3 "4"#$& %<<4&"r 3' #%$"r* 3##"<$&5 #%$"r r'" r'"r r** &3 &3# #& &5* 5* "$#+ "$#+ I$ 4> 4> %r$ %r$" "rr $r $r%5 %5 D"<3 D"<3r$ r$" "$ $34 34 H"3' H"3' $ $" $" "& "&r r %<"r9&r* >&# & 3'" &<4""$"' :; $" &r$ 4&" "<4;""’ r#"+ S%# '"#&& 3r" 3%$r&$3$&9" 3' 44> $< '> $;4"+ T" "<4;"" 34 $3@" " $" '"#&& r"43$"' $ '3; $ '3; <"r3$&* $3r5"$* 5r>$ 3<"#$* "$#+ S%# '"#&& 3r" P3r$&#&<3$&9" & 3"r 3' 44> :$$ :$$ %< %< $;4"+ O:"r& $"4 & 39&5 3; %34&$; #&r#4"* #&r#4"* >&# 3& 3$ 49& 49&5 5 &# >&# 3rr&9" 3rr&9" >&$& >&$& $" #<3; #<3;++ T" T" r53& r53&3$& 3$& 44> TQC &# r""r $ $" '""< #&$"$ 3 r53&3$& $ %34&$; 3' #%$"r 3$&3#$&+
8. ST STRA RAT TEG EGY Y' I 5""r34 $r3$"5&" r""r $ =T" r%$" $3$ $" r53&3$& 3 :"" #" r &$ %$%r" 5r>$* 3 <43* 3 r53&3$& r%43$" $ 53& %$3&3:4" #<"$&$&9" 3'93$35"+
42
S$r3$"5; "3 $" A#$& $3$ 3 C<3; <43 & r"<" $ r 3<<4$ & #35"* & &$ "$"r34 "9&r"$?+ E9"r; r53&3$& & $r%#$%r"' 3r%' &$ r@ #%4$%r" 3' r53&3$& $r%#$%r" '"&" r4" 3' r"<&:&4&$&" 3' "<"#$ 5' >r@ :"39&r 3$ %r$"r $ &3r' &5"r 3' #r"3$&9" >3; $&@&5 $" "r9&#" %34&$; & 3'<$&
9 . SYSTEM' =S;$" =S;$"? ? r""r r""r $ 344 $" $" r%4" r%4"** r"5%43 r"5%43$& $& ** &<r$3$ &<r$3$ >r@ & $ :" '"+ I$ #&$ #&$ &3#&34 ;$"* &r3$& &r3$& ;$"* r"#r%&$"$*
I$for"at#o$ sste"'
T" &<4""$ &<4""$3$& 3$& #<%$ #<%$"r "r 3$ O:"r& O:"r& $"4 $"4 3 3'" 3'" &r &r3$& 3$& 4> 4> 3$ 3' r"4&3:4"+ T" &r3$& & 9"r3$&4" &#" $" #<3; 3 3 5' :3#@ %<+ o
Re*r#t"e$t6 Tra#$#$% a$& Deeo-"e$t Sste"'
R"#r%&$"$ &$ $" &'"$&$& $" 93#3#&" :; $" '"<3r$"$ "3' $" r"<"#$&9" '"<3r$"$+ A r r"%"$&5 r $" %3 r"%r#" & "$ r $" '"<3r$"$ $ HRD+ o
F#$a$*#a sste"' T" &3#&34 ;$" %'" $"
3##%$&5
= . STAFF' S$3 "3 3 5r%< r $"3 r"' $ #3rr; %$ 3 <3r$&#%43r %#$& r 3 $3@* T3$ $" #<3; 3 &r"' 3:4" <"<4" $r3&"' $" >"44 3' 3&5"' $" $ $" r&5$ J:+ T& & '" :; $" 3r' 3' R"#5&$&* R"$"$&* M$&93$& 3' 3&5&5 $ 3<r@ 3r" 344 @"; &%"+ O:"r& $"4 r"#r%&$ &$ "<4;"" '&r"# '&r"#$4; $4; >&$ >&$% %$$ 3; $"$ $"$ r &$"r &$"r9& 9&"> "> r r 4> 4> 4"9" 4"9"44 "<4 "<4; ;"" "" :%$ :%$ 3@ r r >r@ >r@& &5 5 "<" "<"r&" r&"# #"" & $" $"rr $"4 $"4** :%$ :%$ #' #'%# %#$$ r34 r34 &$" &$"r9& r9&"> "> r r "9" "9"r34 r34 33 335" 5"rr <$ <$ & $" $" $"4 > #" %'"r &''4" 4"9"4 "<4;""+
?. SHARED SHAR ED VALUE' LUE ' S3r"' 934%" 3r" >3$ "5"'"r Tr%$ 3' 4&@ 3' r53&3$& $5"$"r+ S3r"' 934%" 3r" 34 $" &'"$&$; :; >&# 3 r53&3$& & @> $r%5%$ &$ :%&" 3r"3
43
PRIDE' T" T" "<4 "<4; ;"" "" ""4 ""4 ""9 >""9"r "r $"; $"; 3r" &
RESPECT T"; r"<"#$ $" #%$"r* %:r'&3$"* <""r 3' %<"r&r* 3' 34 "<4;"" r"<"#$ $"&r #%$"r+
INTEGRITY' T"; > &5"$ 4"9"4 &$"5r&$; & $"&r >r@ 3' & #<3; %'"r 344 #&r#%$3#"* $"; 3r" $r%$%4 $ $" 335""$+ T"; >r@ 3r' $ $" %<-4&$ $" #<3;+ T"; 3r" "$ & $" >r@+ T"; &:&:" 3' r@+ T"; #<4"$" $" >r@ >&$& $" 5&9" <3 $&"+ T"; 39" $" 5'>&44 <>"r $ #<4"$" $" 5&9" >r@+
MOTIVATION' T"; 34>3; $&93$"' $ 5&9" $" :"$ $ $" r53&3$&+ E<4;"" 3r" "$%&3$ & 3&$3&&5 $" $&"+ T"; #<4"$" $"&r >r@ >&$ 5' &<&r"' >3;+
CHAPTER 9
44
ANALYSIS OF FINANCIAL STATEMENT
T& & r ;%r r""r"#" $3$ 3$ :"r& $"4+ &3#&34 '#%"$ 3r" 9"r; #&'"$&34+ S '%" $ #<3;’ <4&#&" 3'
CHAPTER =
D>M inance dmin D>M inance dmin
LEARNING E/PERINCE .=ecuti e en!inee r
45
L"3r&5 & 3 #$&%% &# >" 3#%&r" $" @>4"'5" $3$ >" 3<<4; $ %r %$%r" "'"39r+ T" %&9"r&$; 3 5&9" " 3 <<r$%&$; $ 4"3r 3; 3<"#$ <"r$3&&5 $ $" >r@&5 $" r53&3$&+ T" :!"#$&9" $" &44 $ "r 3 %"%4 &&5$ & $ %<<4""$"' :; 3 r@ 3$ H$"4 O:"r& $" &44 3&4 $ '"4&9"r & $" 3#$%34 :%&" #"3r&+ H"#" $& $%'; $3%5$ " $3$ &r 39" $ $r&9" & 3r 3r@"$ r"34&$&" 3' "9" $" :"$ $" $r3$"5&" 3; :" &""#$&9"+ I$ >3 3 "r&#&5 "<"r&"#" $ >r@ &:"r& $"4+ I$ 539" " 3 5' "<%r" >"r" I 3#%&r"' $" 4"'5" 3:%$ $" 9"r344 %#$&&5 $" r53&3$&+ T" r@ 3 5&9" " 3 <<r$%&$; $ $%'; $" 3r@"$&5 $r3$"5; 3' 34 3@" ;"4 r"3'; $ 3#" '&"r"$ &$%3$& >&# 3 &'&9&'%34 >%4' r344; #" 3#r '%r&5 $" >r@ 4&"+ T" r@&5 "9&r"$ ##"<$ %# 3 '"4"53$& 3%$r&$;* %34&$; 335""$* 3$ >3$ &$ & $'3 $'3; ;+ I$ "4< "4<"' "' " r"34& r"34&" " $3$ $3$ 3; 3; r53 r53& &3$ 3$& & #3$ #3$ :"
#<43#"$ >&$ &$ #%rr"$ <&$&+ I$ 3 $ #$&%%4; &93$" 3' #" %$ >&$ "> &'"3+ T" &$"r3#$& >&$ $" "<4;"" 3' $" $3 539" " 3 &&5$ 3' 3 &r$3' "<"r&"#" $" r53&3$&34 #"3r& 3' 3 &'""' >&'""' ; r& r& @> @>4" 4"'5 '5"+ "+ T" T" '&# '&#&< &<4& 4&" "'* '* r&" r&"'4 '4; ; 3' 3' %<< %<<r$ r$&9 &9"" >r@& >r@&5 5 "9&r"$ 4"3' $ &5"r r@ & 3 &54; '&#&<4&"' 3$<"r"+
SPECIFIC LEARNING',
46
W&4" $%';&5 SWOT 334;& $" #<3; 3' $" #<"$&$r* I r"34&"' $3$* $" SWOT 3 3 $4 r"344; :""&$ 335"r $ $3@" '3;-$-'3; '"#&& 3' 5&9" $r3$"5&# '&"& $ &$ @""<&5 & &' $" $r"5$* >"3@""* <<r$%&$&" 3' $r"3$ "3# $"" #<3&"+ T" 7S r3">r@ 539" 3 r$ :&r' ";" 9&"> &$ $r3$"5;* $r%#$%r"* @&44 "$* $;4"* ;$" ;$"* * $3 $3 3' 3' 3r" 3r"' ' 934% 934%"+ "+ I 34 34 r"34 r"34&" &"' ' $" $" &< &<r$3 r$3# #"" 3r 3r"' "' 934% 934%" " 3 &$ '"$"r&" $" 9"r; #%4$%r" $" r53&3$&+ W&'"- r35&5 :%&"* 5r>&5 r"$%r 3' 3 r"<%$3$& $ r"#@* 3@" >r@&5 >&$ O:"r& H$"4* M%:3& $" r'* 3' <"rr3#" & 3 r@&5 3 %'"r$3@&5 3' & %<<4""$&5 ; $"r"$" 4"3r&5+ I 3 & :"$$"r <&$& $ %'"r$3'* #r@ %'"r #<"$&$&9" "9&r"$+ T"
CHAPTER ? LABOUR WELFARE MEASURES
ORIGIN OF LABOUR WELFARE ACTIVITIES'
47
T" r&5& >"43r" >r@ & I'&3 3; :" $r3#"' r $" F&r$ Wr4' W3r 11,11+ S&#" $" F&r$ Wr4' W3r* &$ 3 :"" "<3'&5 $"3'&4;* $4; 94%$3r; :3&+ T" "#&# '"&# $" >3r 3' @&'4"'+ T" 59"r"$ 3 >"44 3 &'%$r&34&$ >"r" "43r" >r@ '%" $ $" '&#$"$ 3' &'%$r&34 %r"$ $3$ r@ $" I$"r3$&34 L3:%r Or53&3$&+ T" S"#' Wr4' W3r r"#"&9"' 3' $r"5$""' >"43r" 9""$* 3' $" :""&$ r"%4$&5 r" %4$&5 r 3 "44 :"&5 $" "<4;"" >"r" 5r3'%344; r"#5&"'* 3' "<4;"r #-<"r3$"' >&$ $" 59"r"$ & $" "43r" 3#&4&$&" 3 %r9&9"' %r9&9"' $" &<"$% &<"$% $" >3r 3' $%5 $" >"43r" >r@ & I'&3 & $&44 #&'"r3:4; :"4> $" $3'3r' "$ %< & $"r #%$r&"* &$ 3 #" $ $3; 3' & :%' $ 3@" r3<&' " $" I'&3 r"<%:4&# r"<%:4&# & >"''"' >"''"' $ $" &'"34 3 W"43r" W"43r" S$3$" 3' 3 #&34&$ #&34&$ <3$$"r $" #&"$;+
DEFINITION' A##r'&5 $ 3 r"<r$ $" I$"r3$&34 L3:%r Or53&3$&* =Wr@"r >"43r" %4' :" %'"r$' 3 %# "r9&#"* 3#&4&$&" 3' 3"&$&" >&# 3; :" "$3:4&"' & $" 9&#&&$; 3 %'"r$3@&5 $ "3:4" $" <"r "<4;"' & $" $ <"rr $"&r >r@ & "34$;* #5"&34 #5"&34 $ 5' "34$ 3' &5 r34"?+ E<4; E<4;"" "" >"43r" >"43r" & 3 #35"+ T" >"43r" "3%r" ""' $ :" & "$3r; $"r 4; :%$ & 3; @&'r+ E<4;"" >"43r" %'" &$r&5 >r@&5 #'&$&* #r"3$& &'%$r&34 3r; $r%5 &r3$ &r3$r%# r%#$%r $%r"" r "34$ "34$** &'%$ &'%$r&34 r&34 r"43$& r"43$& 3' &%r3 &%r3#" #" 353& 353&$$ '&"3" '&"3"** 3##&'" 3##&'"$$ 3' %"<4;"$ r $" >r@"r 3' $"&r 3&4&"+ T" 9"r; 45&# :"&' "43r" #"" & $ #r"3$" "&#&"$* "34$;* 4;34 3' 3$&&"' 43:%r r#" r $" r53&3$&+ T" <%r<" r@ 4&" :"$$"r 3' 34 $ r3&" $"&r $3'3r' 4&9&5+
PURPOSE' L3:%r >"43r" >r@ $% "r9" $" 44>&5 <%r<".
48 •
E3:4" >r@"r $ 39" 3 r&#"r 3' r" 3$&;&5 4&"+
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R3&" $" $3'3r' 4&9&5 $" >r@"r :; &'&r"#$4; r"'%#&5 $" :%r'" $"&r <#@"$+
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T :r&5 3:%$ $" '"9"4<"$ $" >4" <"r34&$; $" >r@"r $ 3@" 3 :"$$"r >r@r#"+
T+e #"-orta$t !e$ef#ts of @efare "easres *a$ !e s""ar#e& as foo@s' •
T"; r@"r 3' $% r@ "9&r"$+
•
F3#&4&$ F3#&4&$&" &" 4&@" 4&@" %& %&5 5 #"" #""* * "'" "'" :""&$ :""&$* * 3' "'%#3$& "'%#3$& 3' r"#r"3$ r"#r"3$& & 3#&4&$&" r >r@"r’ 3&4&" "4< & r3&&5 $"&r $3'3r' 4&9&5+ T& 3@" >r@"r $ <3; r" 3$$"$& $>3r' >r@ 3' $% &#r"3" $"&r
•
E<4;"r 5"$ $3:4" 43:%r r#" :; "43r" 3#&4&$&"+ Wr@"r $3@" 3#$&9" &$"r"$ & $"&r !: 3' >r@ >&$ 3 ""4&5 &949""$ 3' <3r$&#&<3$&+
•
E<4;"" >"43r" "3%r" &#r"3" $"
W"43r" "4< & @""<&5 $" r34" 3' $&93$& $" "<4;"" &5 3 $ r"$3& $" "<4;"" r 45"r '%r3$&+
TYPES OF WELFARE MEASURES'
E<4;"" >"43r" "r9&#" 3; :" #43&&"' &$ $> :r3' #3$"5r&"+
49
!a"our welfare Ser#ices
l a r u m a r t n + * 1
l a r u m 8 a r t = . * 2
0. INTRAMURAL' T"" "r9&#" 3r" &$& $" "$3:4&"$+ T"" %'" 43$r&" 3' %r&34* >3&5 3' :3$&5 3#&4&$&"* #r#"* r"$ "4$"r* #3$""* %&r* "'" 3&'* 4&:r3r;* r"#r"3$& 3#&4&$&"* r"" r %:&'&"' ' "$#+
4.E/TR 4.E/TRA,M A,MURA URAL' L' T"" T"" "r9&#" "r9&#" 3r" "43r"* 4&'3; "* 4"39" $r39"4 3#&4&$&"* >r@"r #<"r3$&9" #<"r3$&9" $r" 3&r &5 >"43r" 3#&4&$&" 94%$3r&4;
I Hos#$%' I 9&"> 3#%$" r$35" %&5 3##'3$& & #&$&" &'%$r&34 %&5 & 3 &<r$3$ <3r$ "<4;"" >"43r" & I'&3+ A I'%$r&34 H%&5 S#"" >3 &$r' &$r'%#"' %#"' & 12+ 12+ T" N3$& N3$&34 34 C& C&& & L3:%r L3:%r r"#" r"#"'" '"' ' $3$ $3$ $" G9"r"$ %4' $3@" $" 3!r r"<&:&4&$; r %&5+ F" 3' "$3r; &#"$&9" %4' :"
&&E&*at#o$' T" I'&3 I'%$r&34 C&& 11 3' $" R;34 C&& L3:%r 11 $r""' $" ""' r >r@’ "'%#3$&+ I 17 $" G9"r"$ I'&3 r%43$"' 3 344 I'&3 S#"" >r@"r’ "'%#3$&+
50
&&& Tra$s-ortat#o$' W&$ $" 5r>$ &'%$r&"* $" '&$3#" :"$>"" $" >r@<43#" 3' r"&'"#" r"&'"#"
>r@"r >r@"r 3 &#r"3"' &#r"3"' #&'"r3: #&'"r3:4;+ 4;+ I$ & $"r"r"* $"r"r"* "#"3r; "#"3r; $
Re *reat eat#o$ #o$ . R"#r"3$& & $" r %&#* 3r$ $"3$r"* <r$ 3' 53" #3 <43; &9 Re*r 3 &<r$3$ r4" & $" <;" 3' "$34 '"9"4<"$ "<4;""+
Co$s"e r *oo-erat# *oo- erat#ee stores s tores . T" N3$&34 C<"r3$&9" D"9"4<"$ B3r' "$ 9 Co$s"er %< 3 #&$ #&$$"" $"" & 161+ 161+ T" T" #&$ #&$$"" $"" %55" %55"$"' $"' $3$ $3$ "<4; "<4;"r "r %4' %4' &$r' &$r'%#" %#"' ' #%"r #<"r3$&9" $r" & $"&r 43:%r >"43r"
EMPLOYEE WELFARE SCHEMES T" "<4;"" >"43r" #"" #3 :" #43&&"' &$ $> #3$"5r&" 9&+ $3$%$r; 3' $3$%$r; >"43r" #""+ T" $3$%$r; #"" 3r" $" #"" $3$ 3r" #<%4r; $ 59"r&5 "<4;"" "34$ 3' 3"$;+ 3"$ ;+ T"" %'" "43r" 16* M&" A#$ 162+ T" $3$%$r; #"" '&"r r r53&3$& $ r53&3$& 3' r &'%$r; $ &'%$r;+
STATUTORY WELFARE SCHEMES' T" $3$%$r; >"43r" #"" %'" $" 44>&5
Dr#$#$% Water' A$ 344 $" >r@&5 <43#" 3" ;5&"&# 'r&@&5 >3$"r %4' :"
Fa*## Fa*##t#e t#ess for s#tt#$ s#tt#$%' %' I "9"r; "9"r; r53& r53&3$& 3$&* * "<"#&3 "<"#&344; 44; 3#$r& 3#$r&"* "* %&$3:4 %&$3:4"" "3$&5 "3$&5 3rr35""$ 3r" $ :"
F#rst a#& a--#a$*es' F&r$ 3&' 3<<4&3#" 3r" $ :"
51
Latr#$es Latr#$ es a$& Ur#$as ' A %&# &"$ %:"r 43$r&" 3' %r&34 3r" $ :"
Ca$tee$ fa*##t#es' C3"$"r&3 r #3$"" 3r" $ :"
S-#ttoo$s' I "9"r; >r@ <43#"* %# 3 >3r" %"* $r" <43#"* & $" '#@ 3r"3 3' & &#" #"
L#%+t#$%' Pr<"r 3' %&#&"$ 4&5$ 3r" $ :" r@ 3"4; '%r&5 $" &5$ &$+
Was+#$% -a*es' A'"%3$" >3&5 <43#" %# 3 :3$r* >3 :3& >&$ $3< 3' $3< $" $3' <&<" 3r" r@ <43#"+
C+a$%#$% roo"s' A'"%3$" #35&5 r 3r" $ :" r@"r $ #35" $"&r #4$ & $" 3#$r; 3r"3 3' &#" r@"r $ @""< $"&r #4$" 3' :"45&5+
Rest roo"s' A'"%3$" %:"r r"$r 3r" r@"r >&$ 3$"r %<<4;* >3 :3&* $&4"$* :3$r* "$#+
STATUTORY SCHEMES' SCHE MES' NON STATUTORY M3; $3$%$r; >"43r" #"" 3; %'" $" 44>&5 #"".
Perso$ Perso$a a Heat+ Heat+ Care Care :Re%a :Re%arr "e&#* "e&#*a a *+e *+e*, *,-s< -s<'' S" S" $" #<3 #<3&" &"
Fe#,t#"e' T" 3& :!"#$ :!"#$&9" &9" $" 4"&-$ 4"&-$&" &" <4&#; <4&#; & $ r@ >&$ 4"&:4" >r@&5 #"'%4"+ F4"&:4" >r@ #"'%4" 3r" &&$&3$"' :; "<4;"" 3' 3<&4" %<<r$&5 "<4;"" <"r34 4&" ""'
52
E"-oee Ass#sta$*e Pro%ra"s' )3r&% 3&$3$
Harass"e$t Po#*' T
Me&#,*a#" I$sra$*e S*+e"e' T& &%r3#" #""
E"-o E"-oee ee Referr Referra a S*+ S*+e"e e"e'' I "9"r "9"r34 34 #< #<3& 3&" " "<4 "<4; ;"" "" r""r r""rr34 r34 #" #""" & &<4""$"' $ "#%r35" "<4;"" $ r""r r&"' 3' r"43$&9" r "<4;"$ & $" r53&3$&+
THE FACTORIES ACT6 038> T" 3#$ &5 "r9&#" $ $" >r@"r •
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WELFARE WELFA RE FA FACILITI CILITIES ES PROVIDED IN OBEROI HOTEL6 MUMBAI
53
O:"r& $"4 $;<" >"43r" 3#&4&$&" $ &$ "<4;""+ I$ 5&9" $3$%$r; 3#&4&$&" 3' $"r 3#&4&$&" >&# & &# 3r"
STATUTORY STATUTORY AND AND VOLUNTARY BENEFITS' BENEFI TS' 0< EMPLOYEE STATE INSURANCE' A44 <"r3"$ 3' r@" > 3r" #9"r"' %'"r $" ESI A#$ 344 $ :" "$&$4"' r r"&:%r""$ "'" "<"" r $" #<3; 3##%$ &#@" 3' &$"3' 344 :" 4"4; 59"r"' :; $" &# "9" %'" 3 >r@"r > >r@ r "9" 3 '3;+ T" #<3; <3; <"& "9"r; $ & #3" <"r3"$ '&3:4""$+ T" "<"" "$ :; $" #<3; & #3" 3$"r&$; & 100* "9"r &#@" & 0* 3##&'"$ & 0+T" 3&4; ":"r 3' '"<"'"$ 3r" 34 #9"r"' :; $" A#$+
PROV IDENT T FUND' FUND ' 4< PROVIDEN T" "<4;""’ "<4;""’ %' >3 &$&$%$"' &$&$%$"' :; 3 3#$ <3r4&3"$ <3r4&3"$ & 12 r r@<4 >r@<43#" 3#" "535" "535"' ' & -5 -59"r 9"r" "$ $ "#$r "#$r++ T" T" PF & #34#%43$"' :; $3@&5 12 :3&# 343r; 3' DA >&# & '"'%#$"' r $" >r@"r ’ 343r;+ O $" 3:9" 12* +7 & #9"r"' %'"r <"& #""+ 1+61 & <3&' :; $" #<3; 12 - "<4;"r* "<4;"r* 1+1 - 3'&& 3'&& #3r5" r PF &#"r* &#"r* 0+ - EDLI* 0+001 0+001 - 3'&& r EDLI++ T" >r@"r > 3 #r"' 10 ;"3r "r9&#" %'"r 3##%$ $r3"r 5"$ PF 3$"r 3$$3&&5 $" 35" , ;"3r+ I $" >r@"r r"&5 & &''4" & $ "4&5&:4" r PF+ T" PF #"" 34 "''&5* >"''&5* <&$34&3$& <&$34&3$& $ $" >r@"r > 39" "r9"' $" #<3; r 7 ;"3r 3' 3:9"+
5< BO BONU NUS S
54
B% B% & 34 3 $3$%$ $3$%$r; r; :""&$ :""&$ r@"r >r@"r+ + B% B% %4' %4' :" #<%4r&4; :"&5 r@"r >" $" #<3; "3r r@"r #3$ 3@ :% r" $3 20* :%$ $" #<3; #3 <3; r" $3 $3$ & &$ & >&44&5+ B% %4' :" <3&' :"r" 1$ N9":"r $" ;"3r+ T" >r@"r > 5"$ 4" $3 10*000 343r; & "4&5&:4" r :% :%$ <3;"$ :% & & $ #<%4r; r $" >r@"r > 5"$ r" $3 10*000 343r;+
OTHER WELFARE MEASURES' 0< FACILITY FOR SITTING' S%&$3:4" S%&$3:4" 3rr35""$ 3rr35""$ r S&$$&5 S&$$&5 3r" r@"r >r@"r > 3r" r"%&r"' r"%&r"' $ >r@ & $3'&5 <&$&* >&# &
4 < FACILITY FOR STORING AND DRYING CLOTHES'
I "9"r; #<3; $r&5 3' 'r;&5 #4$" $" >r@"r %4' :" "r" HSTP & 34 5&9&5 $& 3#&4&$; $ $"&r >r@"r+
5< FIRST AID APPLIANCES' I "9"r; #<3; >"r" " r r" $3 10 >r@&5 3r" >r@&5 F&r$ A&' A<<4&3#" %4' :"
8< SHELT SHELTERS6 ERS6 REST ROOM LUNCH ROOM' I "9"r; #<3; >"r" & r" $3 10 >r@"r 3r" >r@&5 "4$"r 3' 4%# r %4' :"
9< CANTEEN'
55
I "9"r; #<3; >"r" r" $3 10 >r@"r 3r" "<4;"' 3 #3$"" %4' :"
&# 3r" :""&#&34 $ $"+ C3$"" & &$%3$"' >&$& $" #3<% $" r53&3$&* #4"34&" 3&$3&"' & $" #3$""+
=< CHILDREN EDUCATION' HSTP "r 5r%< 3<< RS+200 $ 000 <"r #&4' <"r 3% & 3''"' $ $" 343r; $" "<4;"" r $" #&4'r"’ &5"r $%';+
?< TRAINING' T" #<3; & + •
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•
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•
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>< PROVDING UNIFORM' T" C<3; &%" %&r >&# "<4;"" 3r" "<"#$"' $ >"3r '%r&5 r"5%43r >r@+ T> T> <3&r %&r >&44 :"
3< TRAVELLING ALLOWANCE' C<3&" r@ 3 $ $" &'%$r&" 3r" 4#3$"' %$&'" $> 3' 344 "<4;"" 3; $ 5"$ %3r$"r 3#&4&$;+ HSPT 3#" %< $ R+00 %'"' & $"&r 343r;* 3' "<4;"" > 5 r :%&" 3#" >&44 :" <3&' 3$ 3#$%34+
CHAPTER >
56
ANALYSIS AND INTERPRETATION DATA DATA ANALYSIS AND INTERPR INT ERPRETA ETATION TION A34;& 3' &$"r '3$3 &$ "3&5%4 "3&5%4 '3$3 :; :r&'5&5 $" 53< :"$>"" &$ 3 3$$"<$ $ r53&" 3' %3r&" '3$3 & r'"r $ "3#" $" ""#$ r"%4$ & %# 3 >3; $3$ "3:4" $ r"43$" #r&$" <&$ >&$ $%';’ :!"#$&9"+ T" '3$3 3 :"" #44"#$"' r 0 r"<'"$ >r@&5 & $" r53&3$&* $r%5 %r9"; "$' :; %&5 %"$&3&r"+ Fr 3 $3@" $ "" $3$ %"$& >"r" r3"' :3"' $" :!"#$&9" $" $%';+ Q%"$&3&r" >3 :3Ř '"&5"' $ &' %$ $" L3:%r W"43r" W"43r" M"3%r" & O:"r& H$"4+ T" '3$3 3 $3$ 3 :"" #44"#$"' #44"#$"' >3 334;"' 334;"' %&5 <"r#"$35" <"r#"$35" "$' "$' 3' $3:% $3:%43 43$& $& "$ "$' '++ T3:4" :4" 3r" >&$ r""r"#" $ $3:4" >"r"9"r &$ & "#"3r;+ T" &$"r
>. Ta!e Ta!e s+o@#$% s+o@#$% t+e @orers #e@ #e@ re%ar&#$% re%ar&#$% t+e *o"-a$s a--roa*+ to@ar&s a!or @efare.
O<&& EECELLENT GOOD SATISFACTION POOR TOTAL
N r"<'"$ 1 1 1, 2 0
r"<'"$ 0 2 , 100
GRAPH 0' s+o@#$% t+e @orers #e@ re%ar&#$% t+e *o"-a$s a--roa*+ to@ar&s a!or @efare.
57
$mployees $m ployees #iews regar%ing company&s compan y&s approach
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4. Ta!e Ta!e s+o@#$% rest roo" fa*##t -ro#&e& ! t+e *o"-a$.
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58
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5. Ta!e Ta!e s+o@#$% t+e *o$&#t#o$ of t+e @or -a*e @+ere #t #s a#r a$& *o"forta!e. O-#$#o$s EECELLENT GOOD SATISFACTION POOR TOTAL
No of res-o$&e$t 2 0 10 0, 0
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Gra-+ 5 s+o@#$% t+e *o$&#t#o$ of t+e @or -a*e
59
A#r a$& Co"forta!e @or -a*e
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60
Fa*## Fa* ##t t For Stor#$ Sto r#$% % Cot+s C ot+s e=ecelent
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9. Ta!e Ta!e s+o@#$% t+at &oes t+e o!ero# +ote +as -ro#&e& - ro#&e& *a$tee$ fa*##t.
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72
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SUGGESTIONS
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CHAPTER 0;
74
CONCLUSION I$ >3 &'""' 3 5r"3$ <4"3%r" 3' >'"r%4 "<"r&"#" r " &$"r3#$&5 >&$ $" "<4;"" :"r& H$"4 '%r&5 '%r&5 ; $%'; "&5$ >""@+ T"; >"r" 9"r; # <"r3$&9" $>3r' $>3r' " >&$%$ >&$%$ $" ; >r@ >%4'’$ 39" :"" &<4"+ T" >"43r" #"" 3r" &<r$3$ &<r$3$ 3<"#$ & "9"r; r53&3$& r53&3$& >&# <43; 3 9"r; &<r$ &<r$3$ 3$ r4" r4" 3' %# >"43r >"43r"" #"" #"" ""#$& ""#$&9"4; 9"4; &r@"r 3' "4< $" #<3; & #3<$%r&5 $" 5' 3r@"$&5 & r@"r > 3r" >r@&5 & O:"r& $"4 $"; 39" $ ""43r" "3%r" &<4""$"' :; $" #<3; 3r" 3$&&"' :%$ $ #<4"$"4; 3$&&"' 3' "r@"r+ L3:%r >"43r" 3>3r"" ""$&5 3' &44 > & $" &"43r" & 9"r; &<r$3$ $ r% $" #<3; %##"%44; $" #<3; #<3; %4' 44> $" >"43r" 3#$&9&$&" 3#$&9&$&" r"5%43r4; r"5%43r4; $ &r@&5 "9&r"$+ T"r"r"* I &#"r"4; r"%"$ $" 335""$ $ 4@ &$ 3:9" 3$$"r 3' $ $3@" "#"3 "#"3r; r; "3%r "3%r" " $ &<4" &<4""$ "$ $" %55" %55"$& $& 3'" 3'" 3:9" 3:9" r $" :"$$"r :"$$"r"$ "$ $" "<4;"" 3' >r@"r & ;%r r"<%$"' :; :"r& $"4* %:3&+
75
C+a-ter 00 ANNE/URE 7UESTIONNAIRE D"3r R"<'"$* I* ----$%';&5 & $ ""$"r TYBMS* r S&''3r$3 #44"5" #"r#" 8 "# "# &# &#* * 3 3 <3r$ <3r$ ; #%rr& #%rr&#% #%4% 4%* * 3 &44 :" <%r"4; %"' r 3#3'"&# <%r<" 4;+
READ THE FOLLOWING 7UESTIONS AND TICK THE APPROPRIATE ANSWER' N3". A5". G"'"r. E'%#3$&. D"&53$&. D"<3r$"$. Y"3r Y"3r "r9&#". M3r&$34 $3$%.
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0. T+e a--roa*+ of a!or @efare ! t+e *o"-a$ #s
3 E#"44"$ : G' # S3$&3#$r; ' Pr
4. T+e @as+#$% a$& rest -a*e fa*##t#es -ro#&e& #s
3 E#"44"$
: G'
# S3$&3#$r;
' Pr
76
5. Is @or -a*e a#r a$& *o"forta!e
3 E#"44"$
: G'
# S3$&3#$r;
' Pr
8. Pro-er fa*##t#es for stor#$% *ot+es
3 E#"44"$
: G'
# S3$&3#$r;
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9. Does t+e *o"-a$ +ae *a$tee$ fa*##t
3 Y" Y"
: N
=. If es6 Is t+e *a$tee$ foo& *ea$ a$& +%#e$#*
3 E#"44"$
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?. T+e f#rst a#& !o *o$ta#$s a "e&#*#$e #$ *ase of "#$or " #$or #$)r#es
3 Y" Y"
: N
# D’$ @>
>. Do t+e *o"-a$ -ro#&e tra$s-ort ao@a$*es
3 Y" Y" : N
3. Is e&*at#o$a ass#sta$*e -ro#&e& to t+e e"-oees *+#&re$ ! t+e *o"-a$
3 Y" Y"
: N
# D’$ @>
0;. T+e tra#$#$% -ro%ra" *o$&*te& ! t+e *o"-a$ #s
3 E#"44"$
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00. T+e &r#$#$% @ater fa*##t -ro#&e& to o #s
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# S3$&3#$r;
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77
04. T+e Co$se#$% -ro*ess *o$&*te& ! t+e *o"-a$ #s
3 S3$&&"' : M'"r3$"4; S3$&&"' # D&3$&&"'
05. Is t+e @or#$% *o$&#t#o$ -ro#&e& ! t+e *o"-a$ #s
3 E#"44"$ : G' # S3$&3#$r; ' Pr
08. Do t+e e"-oees %ett#$% "e&#*a !e$ef#ts
3 Y" Y" : N
09. Do o t+#$ *o"-a$ +as -ro#&e& sat#sfa*tor @efare fa*##t#es
3 Y" : N # D’$ @> S#%$atre T+a$ o for f##$% - t+#s est#o$$a#re a$& or *o,o-erat#o$ #s a--re*#ate& +
78
CHAPTER 04 BIBLIOGRAPHY
BOOKS REFFERED' BOOK NAME
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