Minimum Requirement for Hotel Rating 160707

KEMENTERIAN PELANCONGAN MALAYSIA (Ministry of Tourism Malaysia)

KRITERIA PENGELASAN HOTEL (Minimum Requirements Requirements for Star Rating of Hotel)

Minimum Requirement for Star Rating of Hotel

1

APPENDIX A NO . 1.

C RITERIA Q UALIT UA LITA TIVE IV E AND AN D A ESTHETIC REQ UIREM ENTS (The function a nd a esthetic esthetic a re ba sed on all eq uipm ent i.e. furniture, furniture, soft furnis furnishing, hing, dec oration oration and ba throom throom , s sanitar anitary y wa re and fitting NOTE: NOTE: Sa fe refe refe rs to a ll the leg a l req uirem uirem en ts for sa sa fety e .g. Ce rtifica rtifica te o f Fitnes Fitness s. Function: Use of space, seating, c ap ab ility ility,, traffi traffic c flow, flow, op erational needs. needs. Colour: Reflection and use of lights, c olour sc heme a nd combination

O NE-S NE- STA R

Safe , func tional. Sta nd ard qu ality and w ell ell maintained

TWOWO - STA R

THREE- STA R

FOUR-STA FOUR-STA R

FIVE-ST FIVE- STA R

Safe , func tiona l, good quality quality and well maintained

Safe func tional, very go od q uality uality and we ll maintained maintained and of goo d taste taste

Safe , func tional, excellent quality and taste taste and well maintained

Safe , func tiona l, highest highest qu ality and taste taste and well maintained

Loc al and appropriate decoration in com mon areas areas

Loc al app rop riate decoration in com mon areas areas

Loc al ap propriate propriate decoration in comm on areas areas

Loc al de c oration oration in bedrooms

Loc al de c oration in in bedrooms

Ae sthetic : Style c ha ra c ter em pha sis (design feature) Amb ienc e: To c rea te a n a estheticall esthetically y pleasing environment and co nditi ndition which enc ourag ourag e a suitable atmosphere c om plementa ry to styl style e of servic e


2

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO . 2.

CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

1. Reception are with sitting facilities for at lea st 2 p erson s

1. Reception are with sitting facilities for at lea st 2 p erson s

2.Fa c ilities for the disabled

2.Fa c ilities for the disabled

1. Well appointment Reception hall/ lounge commensurate to t he size o f hotel.

1. Well appointed & well decorated Spa c ious lobb y/ lounge commensurate to t he size o f ho tel w ith sitting fa c ilities.

1. Well ap po inted & well decorated spacious lobby/ lounge rea ding and writing a rea commensurate to t he size o f hotel.

2. Suitab le m ain entrance with special provision for the disabled.

2. Having a suitable main entranc e with spe c ial provisions for the disabled.

COMMON AREAS 2.1

Reception area (hall, lounge. Lobby) ma in entranc e, fac ilities for the disab led)

2. Suita b le ma in entranc e with special provisions for the d isab led. 3. Non-smo king area is ma de available.

2.2 BAR


Not c om pulsory

Not c om pulsory

Wherever p ermissible b y law, there should be a ba r.

3. Non-smo king area is ma de available.

Wherever permissible by law, there should b e a sep arate b ar with an a tmosphe re of comfort.

3. Non-sm oking area is ma de available.

Wherever permissible by law, there should b e a n elega nt sep arate ba r with an atm osphe re of c omfort a nd luxury

3


NO .

CRITERIA 2.3 DINING ROOM / RESTAURANT/ BREAKFAST ROOM

ONE-STAR Not c om pulsory

TWO-STAR Not c om pulsory

THREE-STAR Clea n, we ll equipped and well maintained dining room / resta ura nt, size in propo rtion to hotel ca pa city serving breakfast, lunch a nd d inner.

FOUR-STAR 1. Clea n, well equipped and well ma intained dining room/restaurant;

1. Dining room / resta urant with c ap ac ity to serve all hotel guests as and when required;

2. Brea kfast, lunc h & d inner served with varied c hoice of beverages;

2. Specially restaura nt & private dining room s availab le;

3. High sta nd ard of decoration, furniture and service;

3. Excellent stand ard with regards to cuisine (qua lity and variety) choice o f wines & o ther beverages, d ec or, furniture & service;

4. Go od qua lity of F&B Linen - nap kin - tab le c loth - table skirting - green felt; 5. F&B Item s - glass ware - c utlery/flatw are - tab le sea ting - China wa re;

2.4

BANQ UET/ CO NFERENCE HALL


No t c o m p ulsory

No t c o m p ulso ry

Me et ing roo m s facility available for at least 20 people. Prayer room ava ilab le

FIVE-STAR

Banquet/conference hall with ad eq uate co nferenc e fa cilities and servic e. Prayer room available.

4. F&B Line n - nap kin - tab le c loth - table skirting - green felt; 5. F& B Item s - glass ware - c utlery/flatw are - tab le sea ting - China wa re Banquet/conference hall with com plete co nferenc e fa cilities of international standards. Prayer room available.

4


NO .

CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

2.5 RESTAURANTS

All Ca te g ories:

2.6 OUTDOO R AREA/ INDOO R AREA

Not c om p ulsory

Not c om p ulsory

At lea st a we ll appointed relaxation area for hote l guests

2.7 ENTERTAINM ENTS/ RECREATION/ SPORTS

TV in c o mm on area

At lea st a Ra dio a nd TV in comm on areas

Mu sic a nd TV mad e availab le and a c orner for indoor game s fa c ilities.


FOUR-STAR

FIVE-STAR

- Resta ura nt s serving halal and non-hala l food – sep arat e kitche n, storag e fa c ilities, washing facilities, utensils and equipments. - Subjec t to JAKIM’ s requirem ent / De pa rtment of Hea lth or Hygiene

A commo n outdoor area or a spa cious co mmo n terrac e to create an atm osphe re of comfort.

A common outd oor area such as ga rde n, a roof ga rde n or a spacious common terrac e to c reate an a tmosphe re of comfort.

1. Swimm ing po ol for ad ult & children.

1. Swimm ing poo l for adult & children.

2. Swim ming p oo l is attended b y qua lified life gua rd for pools (mo re than 4.5 ft) and pool attenda nt for shallow p oo l.

2. Swim ming p oo l is attended b y qua lified life gua rd for pools (mo re than 4.5 ft) and pool attenda nt for sha llow po ol.

3. Rec reation – health c lub gymnasium/ sauna and fac ilities (outd oo r and indoor).

3. Rec reation – health c lub gymnasium / sauna and fac ilities (outd oo r and indo or).

5


NO .

CRITERIA 2.8 SANITARY INSTALLATION FOR COMMON AREAS

2.8.1 Pub lic to ilets for the Disa b led (OKU)


ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

Public toilets (sep arate for lad ies & gentlemen) for gue sts nea r co mmo n areas.



1. Public toilets (sep arate for lad ies & gentlemen) for gue sts nea r co mmo n areas.

1. Pub lic toilets (sep arate for lad ies & gentlemen) for guests near co mmo n areas.

The y sho uld b e clean & in proper running orde r, have wa shing fa c ilities, with running w ate r and alwa ys have sufficie nt sup p ly of toilet pa pe r, clean towels/hot air drier and soap.

They sho uld b e clean & in prope r running o rder, have washing fa c ilities, w ith running wa ter and a lways have suffic ient sup p ly of toilet pa pe r, clean towels/hot air drier and soap.

They sho uld b e clean & in prope r running orde r, have washing fa c ilities, w ith running wa ter and a lways have suffic ient sup p ly of toilet pa pe r, clean towels/hot air drier an d soap.

2. Should be c lean & in goo d running orde r, have washing fa c ilities with running water.

2. Should be c lean & in good running o rder, have washing fac ilities with running water.

3. Sufficient supply of toilet pa pe r, c lea n towe ls and automa tic hot a ir drier.

3. Suffic ient sup p ly of toilet pa pe r, clea n towe ls and automa tic hot air d rier.

Public toilets should b e labelled.

Public toilets should be labelled.

Public toilets should be labelled.

4. Soa p d isp enser.

4. Soa p d isp enser.

5. Sanitary tow el .dispo sal facility.

5. Sanitary tow el .dispo sa l facility.

6. Toile ts to b e labelled.

6. Toilet s to b e labelled.

All Ca te go ries: Pub lic to ilet s for the d isa b led sho uld b e p rovid ed .

6


NO .

CRITERIA 2.9 DUSTBINS

ONE-STAR

TWO-STAR

All Ca teg ories: 1. 2. 3. 4. 5.

2.10

THERMAL CONDITIONS FOR COMMON AREAS

2.11 PUBLIC THELEPHONE


THREE-STAR

FOUR-STAR

FIVE-STAR

No d ry liq uid refuse or filth of a ny sort sha ll b e p ermitte d to b e d ep osited in a ny p a rt of the ho tel exc ep t in app roved pa ttern dustbins provided for that p urpo se. Ad eq uate numb er of bins with lids to be p rovided . All bins to b e lined with plastic ba gs be fore dum p ing refuse into them. All bin to be plac ed a t suitab le area so as to prevent c onta mination to food stuff. Bins used for food w aste to be c overed a nd p lac ed a t suitab le loca tion.

Fan(s) for the ventilation in public rooms.

Fan(s) for the ventilation in public rooms.

Air condition guaranteeing thermal comfort in public room s depending on loc ation and situation.

Central air condition guaranteeing thermal c om fort depending on loc ation and situation.

Central air condition guaranteeing thermal c om fort depending on loc ation and situation.

At lea st o ne telephone bo oth for th e g uests use in the comm on areas.

At lea st one telephone b ooth fo r g ue sts use loc ated a t the reception area and/ or nearby.

At lea st two telephone b oo ths for gue sts use loca ted a t the rec eption at the lobb y or nearby.

Suffic ient te lepho ne bo oths for gue sts use loca ted a t the reception area and/ or nearby.

Suffic ient te lepho ne bo oths for gue sts use loca ted a t the reception area and/ or nearby.

7


NO .

CRITERIA 2.12 LIFTS

ONE-STAR Lifts a re to b e provided for rooms situated five floors or 60ft and above.

TWO-STAR Lifts a re to b e provided for rooms situated five floors or 60ft and above.

THREE-STAR

FOUR-STAR

FIVE-STAR

1. Lifts a re provided where there are more than five floo rs or 60ft, including ground a nd ba sem ent if public facilities are loc ated in the latter.

1. Lifts a re provid ed where there a re mo re tha n five floors or 60ft, inc luding ground and ba sement if public facilities are loc ated in the latter.

1. Lifts a re provid ed where there a re more tha n five floors or 60ft, including ground and b aseme nt if public facilities are loc ated in the latter.

2. Lift c ap ac ity in propo rtion to the room ca pac ity.

2. Lift c a pa c ity in propo rtion to the room ca pac ity.

3. Sep a rate servic e lift.

3. Sep a rate lift for staff, service and luggage.

2. Lift c a pa c ity in propo rtion to the room capacity.


8


NO .

3.

CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

2.13 CO RRIDORS

All Ca te go ries: Co rrido rs or oth er sp a c es out side gu est room sho uld b e c ov ered with noise a b sorb ing ma terial and ma terial used should be of “ fire-proof”/ should have a fire retarda nt treatment.

2.14 Co rridors Preca utions

All Ca teg ories:

1. Co rridors hea ding to gue st room s should b e illuminated 24 hours and should be wide eno ug h for em ergenc y situations. Ma terials used should b e of “ fire-proo f” / should have a fire retardant treatme nt. 2. Fire safe ty req uirem ents to b e a dh ered to . 3. Equip pe d with c om munic ation system / ove rriding pag ing system .

BEDROO MS REQUIREMENTS 3.1 MINIMUM SIZE OF BEDROO M Minimum stand ard requireme nt: -

Size : 8sq m Heig ht : 2.5m

Single

Do ub le

Single

Dou b le

Single

Do ub le

Single

8 sq m 2.5M

10 sq m 2.5M

8 sq m 2.5M

10 sq m 2.5M

10 sq m 2.5M

12 sq m 2.5M

12 sq m 2.5M

Do ub le 14 sq m 2.5M

Single

Doub le

13 sq m 2.5M

16 sq m 2.5M

(excluding b athroom and ba lco ny)


9


NO .

CRITERIA 3.2 BEDROOM S FURNITURE AND FITTING S


ONE-STAR

TWO-STAR

THREE-STAR

1. Bed s with c lean linen, blankets, clean pillows and mattresses;

1. Bed s with c lean linen, blankets, clean pillows and mattresses;

1. Bed s with clea n linen, blankets, clean pillows and mattresses;

2. Curtains;

2. Curtains;

2. Curtains;

3. Night table;

3. Night table;

3. Night table;

4. Writing table;

4. Writing ta b le;

4. Writing ta b le;

5. Cupboard/ ward robe with hang ers and shelves (or drawers);

5. Cupboard/ ward robe with hang ers and shelves (or drawers);

5. O ne cha ir and one arm cha ir pe r room ;

6. Mirrors;

6. Mirrors;

7. Ashtray;

7. Ashtray;

6. Cupboard/ wa rd robe with hangers and shelves (or drawers);

8. Waste basket

8. Waste basket;

7. Mirrors;

9. Lugg ag e rac k;

8. Ashtray;

10.One guest chair;

9. Wa ste ba sket;

FOUR-STAR

FIVE-STAR

1. Bed s with clea n linen, blankets, c lea n pillows and mattresses;

1. Bed s with clea n linen, blankets, clea n p illows and mattresses;

2. Curtains;

2. Curtains;

3. On e Night tab le;

3. One Night tab le;

4. One table;

4. One table;

5. One c hair and one armcha ir pe r room ;

5. One c hair and one armcha ir pe r room ;

6. Cupbo ard/ ward rob e with hangers and shelves (or drawers);

6. Cupboard/ wa rd robe with hangers and shelves (or drawers);

7. Mirrors;

7. Mirrors;

8. Ashtray (not provided for non smo king roo m);

8. Ashtray (not provided for non smo king roo m);

9. Wa ste ba sket;

9. Waste basket;

10. Luggagerack;

10. Luggage-rack;

10. Luggage-rack;

11. Fridg e;

11. Fridg e;

11. Fridg e;

12. All be droo ms furnishing s to be of good quality, and taste and well maintained.

12. Extra be d upo n request;

12. Extra bed and bab y cot upon request;

13. Hair dryer upo n request;

13. Hair dryer available;

10

1. Elec tric soc ket with indic ation of voltage in eac h room. 2. Independent light for ceiling (in roo m without p rivate ba throom) & bedside rea ding light for eac h guest.

1. Electric socket with indic ation of voltage in eac h room. 2. Independent light for ceiling & b ed side reading light for ea ch g uest. 3. Reading lamp be side o ne armchair and be side ta ble.

14. All be droo m furnishings to b e of e xcellent qua lity and taste perfectly maintained;

14. All b ed room furnishings to b e of excellent qua lity a nd taste perfectly maintained;

15. Elements of Batik to be p rovided .

15. Elements of Batik to be provided

1. Electric socket with indica tion o f voltage in eac h room. 2. Independent light for c eiling & be dside read ing light for ea c h guest. 3. Reading lamp be side o ne armchair and be side tab le.

1. Elec tric soc ket with indica tion o f voltage in eac h room. 2. Independent light for ceiling & be dside read ing light for ea c h guest. 3. Good lighting be side a n armc hair and b eside s writing table/dressing table.

3.3 ELECTRICA L EQUIPMENT

At lea st o ne electric soc ket with indica tion of voltage in eac h room

3.4 BEDROOM WINDOWS

All Ca teg ories : To ad here to building c od e set b y the a ap prop riate aut hority

3.5. BEDROO M DOO RS

All Ca te g o ries :

Sho uld ha ve

(i) Lockable doors with key and latch/double locked from inside as additional security; (ii) Ea c h roo m m ust be numb ered o r othe rwise ma rked for easy id entific ation; (iii) Must indica te the p osition o f the room in relation to the ho tel; & (iv) Ma terials use sho uld b e “ fire resista nt” (minimu m _ hr).


11

NO .

CRITERIA

ONE-STAR

TWO-STAR

3.7 VENTILATION IN ROOM S

All Ca teg ories: Eac h room shall be c ap ab le of be ing natu rally ventilated by me an s whic h c an be co ntrolled by the room oc cup ants.

3.8 BEDROO M CO MM UNICATION SYSTEM

Co m m unic a tio n system to be provided in every room.

Communication system to b e provided in every room.

Air c ond itioning guaranteeing thermal co mfort in all bedrooms & designed so that the g uests c a n reg ulate the room temp erature in eac h room.

FIVE-STAR

Fan(s) for ventilation in all rooms

Communication system to b e provided in every room.

Air condition system in all bedrooms guaranteeing therma l c om fort, depending on loc ation & situation

FOUR-STAR

3.6 THERMAL CONDITIONS IN BEDROO M, VENTILATION


Fan(s) for ventilation in a ll rooms

THREE-STAR

Telep ho ne w ith IDD fa c ilities is m a d e ava ilab le in all rooms.

Air c ond itioning guaranteeing thermal co mfort in all bedrooms & designed so that the g uests c a n reg ulate the room temp erature in eac h room.

Telep hon e w ith IDD fa c ilities is ma d e ava ilab le in a ll rooms.

12

NO .

CRITERIA 3.9 AUDIO-VISUAL INSTALLATIONS IN BEDROOMS

ONE-STAR Not Co mp ulsory

TWO-STAR Not c om pulsory

THREE-STAR Rad io, TV a nd c entral m usic system in ea c h bed room which ca n be co ntrolled by the guest.

FOUR-STAR

FIVE-STAR

1. Rad io in ea c h bedroom which ca n be co ntrolled by the guest.

1.Radio in each bed room which ca n be co ntrolled by the guest

2. Sa te llite TV with min. of 4 channels:i)children programme;

2. Sa te llite TV with min. of 6 channels:i)children programme;

ii) Sports programme;

ii) Sports programme;

iii) min. 2 programme

iii) min. 2 programme

news

news

iv) movie cha nnel

iv) movie cha nnel

3. Internet Broa db and Service s (all floors to be provided)

3. Internet Broad ba nd Servic es (all floors to be provided)

3.10 DRINKING WATER IN BEDROO MS

All Ca te go ries: Drinking wa te r a nd g lasses p rovid ed in ea c h b ed room .

3.11 INFORMA TION MA TERIAL IN BEDROO M

All Ca te go ries : 1. Room ta riffs, a nd oth er servic ed p rovide d by hote l sha ll b e prom inently d ispla yed in eac h room; 2. Informa tion o n fire e xit guid elines, ho use rules for gue sts, m ea l hou rs a nd c ha rge s a re to b e d isplayed w here a pp lica ble.

3.12 STATIONERY IN BEDROO MS

No t c o m p ulsory

3.13. SOUND-PROO FING BEDROO M

All Ca teg ories : To a d here to the loc a l a utho rity sta nd a rd


Not c om p ulsory

Writing m a te ria ls to be p rovided

Writing m a terials to be provided

Writing m a terials to be p rovided

13


NO .

CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

3.14 SUITE/ APARTMENTS

Not c om p ulsory

Not c om p ulsory

Not c om p ulsory

Ad eq ua te num b er of room s that c an be connected and thus converted into ap artme nts or suite (with be droom, sitting room , p riva te dining room, etc ).

Adequate number of room s that c an be connected and thus converted into ap artme nts or suite (with bed room , sitting room, private dining room , etc).

3.15 SANITARY INSTALLATION FOR BEDROO MS

1. A ll room to ha ve running wa ter (24 hr) with washbasin;

1. All roo m t o have running wa ter (24 hr) with washbasin;

2. At lea st on e common ba throom and toilet for every six rooms without private bathroom/ hotel;

2. At least on e common bathroom and toilet for every six rooms without p rivate bathroom/ hotel;

1. All room s with complete private bathrooms (washbasin, show er and bath and toilet);

1. All room s with complete private bathrooms (washbasin, shower and ba th and toilet);

1. All roo m s with complete private bathrooms (washbasin, showe r and b ath and toilet);

3. Two to ilets (one for ladies and one for gentlemen) to be p rovided on e very floo r;

3. Two to ilets (one for ladies and one for gentlemen) to be p rovided on e very floo r;

2. Bathtub with showerhead and running hot a nd c old wa ter. All rooms should have a dry and wet ba throom area;

2. Bathtub with showerhead and running hot a nd cold water. All room s sho uld have a dry and wet ba throom area;

3. Bathroom fitting to be of good quality.

3. Bathroo m fitting to b e of highest quality.

4. The ba throom / toilet for lad ies & ge ntlemen clearly labelled.

4. The ba throom / toilet for lad ies & ge ntlemen clearly labelled.

3.16 Wate r Hose


2. Bathtub with showerhead and running hot and co ld water. Rooms should ha ve a dry and w et bathroom area.

All Ca teg ories: Wate r hose/ bid et or othe r alternatives (lad le) to b e provid ed for a blutions.

14


NO .

CRITERIA 3.17 BEDLINEN, TOWELS

3.18 Roo m for the Disab led (OKU)


ONE-STAR

TWO-STAR

THREE-STAR

1. Bed line n a nd to we ls shou ld b e c h a ng e d for eac h new guest;

1. Bed linen and to we ls shou ld b e c h a ng e d for eac h new guest;

1. Bed linen and to we ls shou ld b e c h a n g ed for eac h new guest;

2. To b e changed on d aily ba sis when occupied.

2. To b e changed on d aily ba sis when occupied.

2. To b e changed on da ily b asis when occupied.

All Ca teg ories:

FOUR-STAR

FIVE-STAR

1. Bed linen and tow els should be changed for eac h new guest;

1. Bed linen and tow els should be changed for eac h new guest;

2. To be chang ed on d aily basis when occupied.

2. To be chang ed on d aily ba sis when occupied.

At least one room with fac ilities for the disab led (e.g. Low er b ed , shelf, ta ble, ramp s, etc) to be p rovided .

15


NO . 4.

CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

1. Whe re th ere are no restaurants ava ilable a brea kfast roo m is provide d ;

1. Where there are no restaurants ava ilable a breakfast room is provid ed ;

1. Where there are no restaurants ava ilab le a brea kfast roo m is provide d;

2. No room servic e is provided.

2. No room servic e is provided.

2. Foo d & Beverages servic e is provided;

FOUR-STAR

FIVE-STAR

SERVICES 4.1 FOOD AND BEVERAGE SERVIC E

3. Roo m servic e is provided.

1. Brea kfa st serve d in roo ms and in dining room / restaurant;

1. Brea kfa st serve d in roo ms and in dining room / restaurant;

2. Food & beverages servic e is provided;

2. Food & beverages servic e is provided;

3. Restaurants/ c offee ho use offering foo d o f loca l & interna tional fare are ava ilable;

3. Roo m servic e must b e 24 hours provided;

4. Roo m servic e to be provided

4. At least on e outlet to op erate minimum o f 18 hours; 5. Resta ura nts/ co ffee house offering food of loc al & interna tional fare are ava ilab le; 6. Sp ec ialty resta urant s – Malaysian c uisine ava ilab le; 7. Quality crockery, cutlery a nd glassware are used.


16


NO .

CRITERIA 4.2 FRONT DESK SERVIC E

ONE-STAR

TWO-STAR

Front d esk servic e available.

Front d esk servic e available.

THREE-STAR 1. Reception area with 24 hrs. Front desk service; 2. Pag ing, va let & lugga ge servic e ava ilab le ; 3. Messages de livered to ho tel g uests; 4. Tran sp o rta tio n arrangements (taxis/car renta l servic es) ava ilab le ;

FOUR-STAR

FIVE-STAR

1. Reception area with 24 hrs. Front d esk servic e;

1. Reception area with 24 hrs. Front d esk servic e;

2. Pag ing, va let & lugg ag e servic e ava ilab le ;

2. Pag ing, va let & lugg ag e servic e ava ilab le ;

3. Messages de livered to hotel guests;

3. Messages de livered to ho tel g uests;

4. Tran sp orta tio n arrangements (taxis/car rental servic es) ava ilab le ;

4. Tran sp o rta tion arrangements (taxis/car rental servic es) ava ilab le ;

5. Front offic e sta ff to b e a t lea st bilingual.

5. Front offic e sta ff to b e a t least bilingual; 6. Limo usine servic e is ma d e available; 7. Hotel’s international procedures might specify that the bellbo y accompanies the gu est to his / her room .


17


NO .

CRITERIA 4.2.1 SAFETY DEPOSITBOX

ONE-STAR No t c o m p ulsory

TWO-STAR Provid ed a t reception counter

THREE-STAR

FOUR-STAR

1. Provid ed at reception counter.

1. Provided at reception counter;

2. Guests ha ve private access to b oxes, like in a b ank.

2. Boxes loc a ted in spe c ial room ;

FIVE-STAR Individua l safe ty d ep osit system in room or rec ep tion counter.

3. Gue sts ha ve private ac ce ss to boxes, like in a bank.

4.2.2 LEFT-LUGG AG E FAC ILITIES

No t c o m p ulsory

Not c om p ulsory

Lef t-lug g a g e fac ilities p rovide d .

Left-luggage fac ilities in p rope r room.

Left-luggage fac ilities in p rope r room w ith lugg ag e prop er service provided.

4.2.3 FOREIGN EXCHANG E

Not c om p ulsory

Not c om p ulsory

Mo ney exc ha ng e servic e provided .

Money excha nge service provided. Exc hang e of at least 5 ma jor foreign c urrenc ies.

Money excha nge servic e provided . Exchang e o f all major foreign currencies.

4.2.4 BUSINESS C ENTRE

No t c o m p ulsory

No t c om p ulsory

Sec ret a rial services provided in a com mon office.

Sec reta ria l servic es provided in a common office.

Sec reta ria l servic es provided in a private offic e.

4.2.5 C REDITCA RD FAC ILITIES

No t c o m p ulsory

Not c om p ulsory

Cre d it c a rd fac ilities av ailable – ac c ep ta nc e of at lea st 5 ma jor international Credit/Charge Cards.

Credit Ca rd fac ilities ava ilab le: i. Acc eptance of major international Credit/Charge Cards. ii. Guaranteed Reservation.

Credit Ca rd fac ilities ava ilab le: i. Acc eptance of major international Credit/Charge Cards. ii. Guaranteed Reservation.


18


NO .

CRITERIA

4.2.6 TOURISM SERVICE

4.3

SHOPPING ARCA DE


ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

iii. Expre ss Che c kOut and Express Check-In for VIP guest.

iii. Exp ress Che c kOut and Express Check-In for VIP guest.

A ra c k fo r brochures provided.

A rack for brochures provided and provides contac t with tour operators.

Information service concerning transp ort, hote l, exc ursions & entertainment available.

Information service concerning transp ort, hote l, exc ursion s & entertainment p lus tourism service (travel tours, hotel booking etc ) provided and has co ncierge service .

Not Co mp ulsory

Not Co mp ulsory

Sa le of newspaper, magazines, bo oks, po stca rds available.

Sales of newspapers, ma ga zines, bo oks, postcards, tobacco photographic films ava ilab le a t sou ve nir sho p & drugstore in the hotel.

Information service concerning transp ort, hot el, exc ursion s & entertainment p lus tourism service (travel tours, hotel booking etc ) provided and has co ncierge servic e.

1.

Sa les of newspapers, magazines, books, postcards, tobacco photographic films available at souve nir shop & drugstore in hotel;

2.

A h a ird ressing & b ea uty salon are ava ilable in hotel.

19


NO .

CRITERIA 4.4

LAUNDRY & VA LET SERVICE

ONE-STAR No t Com p ulsory

4.5

MEDICA L SERVICE

All Ca teg ories :

4.6

First Aid Fa c ilities :

All Ca teg ories:


TWO-STAR La un d ry Servic es Provided

THREE-STAR La und ry Servic e Provided

FOUR-STAR

FIVE-STAR

1.

Laundry same d ay service provided;

1.

La und ry sam e da y servic e provided;

2.

Valet service available.

2.

Valet service available

Me d ica l Prac titione r a va ila b le on c a ll.

Provision of first aid b ox c on ta ining me d icine , ointm ent , b a nd a g es etc .

20

NO . 5.

CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

SAFETY STANDARDS AND HYGIENE 5.1 FIRE, ELEC TRICITY AND OTHER SAFETY FACILITIES; SECURITY

1.

Fire Fighting fa c ilities and guid elines must b e esta blished & c learly indic ate d : • • • • •

2.

“ Mimic d iag ram” of the esca pe route to b e d isplayed a t the lobby and the room s. Exit sign lighting a t sta irwa ys a nd ot her a rea s. Eme rgenc y lighting at c orridors, lobb y and sta irwa ys Control room at m ain entranc e Liquid Petroleum Ga s (LPG) pip ing a nd fitting.

Ad eq uate fire-fighting eq uipm ent (any o f these) • • • • •

Sprinkler / d ete c tor Wet riser/ d ry riser w ith ho se a nd nozzle Hose reel with nozzle Break glass Kitc hen hood protec tion – Carbo n dioxide system/ Wet chem ical etc .

3.

In a c c orda nc e with loc al fire –fighting a nd fire p revention law s- Uniform Building By Law s 1984.

4.

All electrical facilities must be installed and maintained according to local electrical safety laws.

5.

Ad eq ua te sec urity must be provide d o n a 24 hours ba sis.

5.2

EM ERGENCY POWER SUPPLY

Roo m s ha ve c a nd les and/ or ba ttery lam p s(Torc h Ligh t) in the event of pow er failure

5.3

KITCHEN

All Ca te g ories : 1. 2. 3.


Roo ms have ca ndles and/ or battery lam p s(Torc h Light) in the e vent of po we r failure

Stand by generator ava ilab le to provide basic light and po wer in emergency cases.

Stand by ge nerator sufficie nt to generate pow er to operate corridor and public room lig hts a nd eme rge ncy lift.

Stand by ge nerator sufficie nt to generate pow er to operate corridor and public room ligh ts a nd eme rge ncy lift.

Foo d p repa red w ithin hote l must c om ply with the hygienic req uirem ents of the Hea lth Autho rities; Kitchen pa ntry and co ld storage to be in ac c ordanc e with the req uirem ents of the hea lth authorities; Sep ara te c oo king, wa shing, storag e a rea a nd utensils for hala l and no n halal food.

21

NO .

CRITERIA 5.4.2

SEPARATE CO MPARTMENT

5.5

FOOD PROTECTION

5.6

REFUSE

5.7 INSECT AND VERMIN PROTECTION

6.

ONE-STAR All Ca teg ories :

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

Where foo d stuff is store d , c orrec t te mp era ture sho uld b e ma intaine d & the re sho uld b e sepa rate co mp artments for the storag e o f raw and co oked food .

1.

Prope r rat -proof store room ;

2.

Rac k for food stuff to be p lace d a bo ve the floor level;

3.

Coo ked foo d stuff should b e c overed from dust a nd vermin a ll the times;

4.

The p remise sho uld b e free from insec ts a nd v ermin a ll the tim es.

All Ca teg ories:

All refuse a nd g a rba g e m ust b e d isp ose off d a ily from the room p remises. The refuse a rea and c onta iners shall be kep t in sanita ry c ond ition.

All Ca teg ories:

Go od a nd effe c tive prote c tion a g a inst insec t a nd ve rmin in a ll a rea s of hote l.

All Ca teg ories:

Ad eq uate numb er of staffs in ac c orda nc e with expe c ted servic e in ea c h c ate go ry.

STAFF 6.1

6.2

NUMBER OF STAFF

QUALIFICATION OF THE STAFF 6.2.1.

Gene ral Qua lific ation

All Ca teg ories :

6.2.2

LAN GUAG E

Biling ua l rec ep tio nist


Hote l em ploye es who wo rk for business servic e an d tec hnica l de pa rtments should be Professionally qua lified, as required b y hote l and / or go vernme nt po lic y reg ulation.

Biling ua l receptionist

Ma in sta ff (management, rec ep tion staff, head waiters housekeepers) should be bilingual in a langua ge that c orrespo nd s to the predom inant foreign c liente le

Ma in sta ff (management, reception staff, head waiters housekeepers) should b e b ilingual in a languag e that c orrespo nds to the predominant foreign c liente le

Ma in sta ff (management, reception staff, head waiters housekeepers) should b e b ilingua l in a language that c orrespo nd s to the predominant foreign c liente le

22

NO .

CRITERIA 6.2.3

6.3

Mo d e of Greeting

STAFF UNIFORM

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

Staff should gree t gue sts using any form of greeting s (Ac c ording to loc al/ nationa l c ultures)

Not Co mp ulsory

Co mp ulsory

Frontline sta ff in hot els sho uld we a r c lea n, c om forta b le a nd prac tica l uniforms tha t reflec t de signs of the loc al c ulture a nd tradition Frontline staff in non-resort hotels should wear clean and comfortable uniforms that reflect design of the local culture and tradition and requirements of the hotel line with interna tional sta nd ards.

6.4

MEDICAL EXAMINATION

All Ca teg ories:

Staff to b e me dic ally exam ined pe riod ica lly as required by the hea lth au thority.

6.5

STAFF FACILITIES 6.5.1 SANITARY INSTALLATIONS

All Ca te g o ries :

Sep a rat e, a d eq ua te a nd hygie nic sa nita ry insta llatio n fo r sta ff (Toile t, wa sh-b a sin, sho w er, bathrooms etc)

6.6

6.7

6.5.2 REST AREA & CHANGING ROOMS

Not Provided

Sep arat e rest room a nd cha nging room for sta ff;

Sep a rate rest room a nd cha nging room for sta ff;

Sep a rate rest roo m and c hanging room for sta ff;

Sep a rate rest room and c hanging room for sta ff;

6.5.3 STAFF CA NTEEN

Not Co mp ulsory

Not Co mp ulsory

Not Co mp ulsory

Sta ff c a nte en is provided

Staff c an tee n is provided

SURAU (Prayer room a nd the indica tion of Kiblat)

All Ca tego ries: Every hotel is expec ted to p rovide a fa c ility to pray/c om mon p rayer room (sep arate for lad ies and gentlema n) and in eac h room the direc tion of “ Kiblat” should be clea rly indica ted .

STAFF TRAINING

All Ca teg ories:


All sta ff mu st b e sen t for c on tinuou s hospita lity training with c ertific a tion.

23


NO . 7.

CRITERIA MINIMUM ROOM RATES


ONE-STAR

TWO-STAR

THREE-STAR

Not Ap plica ble

FOUR-STAR

FIVE-STAR Min. USD80.00 Nett (at preva iling rate of exchange)

24

Minimum Requirement for Hotel Rating 160707

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