HISTORY
Nowadays, Malayan Banking Berhad, Maybank become is one of the largest bank and financial group located in Malaysia. Malaysia. Maybank operates a full range of consumer banking, business and corporate banking and private banking services through a network of more than 374 branch offices and more than 2500 ATM machines in Malaysia. Malayan Banking Berhad, Maybank was established in 1960s by Khoo Teck Puat. Before Khoo Teck Puat set up Maybank, he was holding position of senior executive in Overseas Chinese Banking Corporation (OCBC). Maybank was recognized the potential of this new market and instituted a rapid growth phase through the 1960s and 1970s. In 1964, Maybank established Mayban Trustees Bhd( MTB) in order to provide a range of trustee product and services. In 1973, Maybank was established its own ow n investment banking subsidiary which called Aseambankers Malaysia Berhad. In 1975, Aseambankers Malaysia Berhad expanded the business range by establish a joint venture which called Kota Discount Berhad. Kota Discount Berhad was in partnership with a group g roup of investors from Kuala Lumpur. Afterwards, Kota Discount Berhad was changed to Maybank Discount Berhad in 1989 due to Maybank acquired majority stake.
Service Firstly, one of the services introduced introduced by Maybank is included the credit cards service. Credit cards of Maybank in Malaysia can be divided into 18 different versions like Maybank Classic, Maybank Gold, Maybank Platinum, Maybank Maybank Islamic Ikhwan, Visa Platinum, Pertronas Maybank Visa, PETRONAS Maybankard Platinum Visa, Maybankard Visa Wave, Maybankard Visa Flex and so on. Secondly, Maybank also introduced Maybank Share Trading service.
This service allows customers to purchase shares quoted on Bursa Malaysia using their own funds or via a Share Margin Financing scheme. In Maybank Share Trading service, Maybank carry out Straight-through Straight-through processing system. This system help customer’s save time and their privacy of customers can be ensured. Besides that, Maybank introduced Air TravelCare services. This service brings indemnify to customers while they travel by fligh Comprehensive coverage of Air TravelCare services are includes luggage delay or cancellation of trips, accidents, serious illnesses and serious injuries. Besides that customers also can activate the coverage as early as 6 hours before departure, this can help the customers no need to rush to activate before they travel. COMPUTING FACILITIES
Maybank had use many different dif ferent computing facilities in their organization in order to make their management more systematic or produce some convenient to their customers. The computing facilities used by Maybank are divided into 2 categories which are hardware and software. software.
Hardware There are several type of hardware were introduced or used by Maybank since it established. One of the hardware that we all know is the “Kawanku Cash Deposit Machine” (CDM). self-service terminal that lets customers make CDM is a self-service deposits and payment transactions by cash. CDM also provide the cash payment to credit card and term loan accounts service, cash deposit to third party accounts service and customers are able to check their balance of their own account. For office workers, CDM was very useful for them because the service hours of CDM are from 6am until 12 midnight. Therefore, Therefore, office workers no need to rush to bank after they finish work.
Besides that, the hardware used by maybank also included the Kawanku ATM service that lets you perform self-serve banking transactions The ATM machines are provide many functions, such as chequebook and statement request, fast cash withdrawal/cash withdrawal/cash withdrawal, withdrawal, funds transfer between own accounts and funds transfer to third party accounts and so on.
Software The software that the company used is automated teller machine management software The software helps Maybank manage and reduce cash levels throughout the cash replenishment process, reporting for individual ATMs within a network, automatically tracking transactions and also monitoring and forecasting cash demands while establishing and maintaining customerspecific historical data. Maybank also used Microsoft Microsoft software in their company, for example Microsoft Office and Microsoft Visio Professional. Maybank used the Microsoft Office software package to prepare Gantt chart, estimation of cost, project monitoring and monitor project progress and used Microsoft Visio Professional software to software is used to create UML diagrams such as use case diagrams and sequence diagramsfor system representation. In 2007, Maybank and Microsoft Malaysia have signed an enterprise subscription agreement that will further enhance cost efficiency in the adoption of a common software toolset for Maybank's desktop applications as well as promote greater communication communication among employees and customers. customers.
