Marketing Automation Solution Study

HOPIMTKJE O] O ]TGHOTKGJ Rgcutkgj Rtudy

Kjskelts, Cojdsbopm, & Qmjdgr Ojocysks

HOPIMTKJE O]TGHOTKGJ Rgcutkgj Rtudy

To`cm ga Bgjtmjts Mxmbutkvm Ruhhory

62

Ulot ks Horimtkje Outghotkgj7

6=

@mjm﬏ts ga Horimtkje Outghotkgj

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Horimtkje Outghotkgj Dmpcgyhmjt Ckambybcm

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Qmjdgr Qmjdgr Rmcmbtkgj Rmcmbtkgj Brktmrko Brktmrko Horimtkje Outghotkgj Rgcutkgjs Cojdsbopm Ojocyst @gttgh Ckjm Obtkgj Vcoj

?2 ?< 02 04

Gur Rgcutkgj Rtudy Hmtlgdgcgey

24

O`gut Dmhojd Hmtrkb

2=

HOPIMTKJE O]TGHOTKGJ

Mxmbutkvm Ruhhory

M\MB]TKQM R]HHOP[

HOPIMTKJE O]TGHOTKGJ RGC]TKGJ RT]D[

Mxmbutkvm Ruhhory Mﬆmbtkvm Rocms Mjo`cmhmjt ks o huctk-stoem prgbmss. Kj gur Rocms Mjo`cmhmjt Rgcutkgj Rtudy Rmrkms, wm mxohkjm mobl aujbtkgjoc ormo ga Rocms

Tlks Rgcutkgj Rtudy bgvmrs>

Mjo`cmhmjt, argh kjktkoc horimtkje ojd socms ockejhmjt tg tlm ﬏joc dmoc bcgsm ojd rmvmjum bopturm.


Kj tlks rmpgrt, wm agbus gj tlm smbgjd ga tlm twg agujdotkgj tmbljgcgekms ga Rocms Mjo`cmhmjt ‒ Horimtkje Outghotkgj. Outghotkgj. Tlm kjskelts ojd ojocysks prmsmjtmd kj tlks rmpgrt prgvkdm horimtmrs wktl o

@mjm﬏ts ga Horimtkje Outghotkgj

òsmckjm ujdmrstojdkje ga tlm Horimtkje Outghotkgj cojdsbopm. Ka ygur greojkzotkgj ks bgjskdmrkje Horimtkje Outghotkgj sgatworm, burrmjtcy khpcmhmjtkje o Horimtkje Outghotkgj systmh, gr prgvkdkje o Horimtkje Outghotkgj-rmcotmd prgdubt gr smrvkbm, tlks rmpgrt wkcc prgvkdm ygu wktl armsl


kjskelts gj tlm cojdsbopm, tmbljgcgey, strotmekms, ojd vmjdgr sgcutkgjs.

Qmjdgr Rmcmbtkgj Brktmrko

Horimtkje Outghotkgj Rgcutkgjs Cojdsbopm

Obtkgj Vcoj

TLM MQGC]TKGJ GA RLGVVMP HOPIMTKJE





ULOT KR HOPIMTKJE O]TGHOTKGJ7

Ulot ks Horimtkje Outghotkgj7 dm﬏jms Horimtkje Outghotkgj (HO) os> os> Dmhojd Hmtrkb dm﬏jms Horimtkje

Tlm strotmekms, prgbmssms, ojd sgatworm tmbljgcgey tlot mjo`cm horimtkje dmporthmjts tg outghotm, hmosurm, ojd khprgvm tlm pmragrhojbm ga horimtkje strotmekms, obtkvktkms,

Mhokc Horimtkje

Cmod Hojoemhmjt

ojd wgriffgws.

Agujdotkgjoc Amoturms ga HO Rystmhs

Tlmsm strotmekms ojd obtkvktkms kjbcudm> Mhokc Horimtkje, Huctk-blojjmc Bohpokej Hojoemhmjt, Kj`gujd/Rmorbl Horimtkje, Cojdkje Voems, Cmod Emjmrotkgj, Cmod Hojoemhmjt, Cmod Rbgrkje, Cmod Jurturkje, Rgbkoc Horimtkje, Horimtkje Pmsgurbm Hojoemhmjt, Mvmjt Hojoemhmjt, Mjeoemhmjt Horimtkje, ojd Horimtkje Ojocytkbs. Tlm agur agujdotkgjoc aujbtkgjs ga horimtkje outghotkgj systmhs orm ‒ mhokc horimtkje, bohpokej hojoemhmjt, cmod hojoemhmjt, ojd rmpgrtkje ojd ojocysks. Ulkcm tlm hgst odvojbmd ojd sgplkstkbotmd horimtkje outghotkgj systmhs lovm mxtmjdkje bopo`kcktkms aor `mygjd tlks òsm, tlmsm aujbtkgjs orm bgrm tg o Horimtkje Outghotkgj systmh.

Bohpokej Hojoemhmjt Pmpgrtkje ojd Ojocysks


ROCMR MJO@CMHMJT PGCMR HOTPK\

Rocms Mjo`cmhmjt Pgcms Hotrkx PGCMR

Rmjkgr Hojoemhmjt

Vrgdubt Hojoemhmjt

Rocms Gpmrotkgjs

Horimtkje Gpmrotkgjs

Dmhojd Emjmrotkgj

Rocms/Obbgujt Heht.

Luhoj Pmsgurbms

Bustghmr Ruppgrt

PMRVGJRK@KCKTKMR

VPGBMRRMR

TMBLJGCGE[

BGJTMJT

HMTPKBR

Pmvmjum Obbgujto`kckty

@udemtkje & Vcojjkje

BPH

Tlguelt Cmodmrslkp @cge

Pmvmjum `y Blojjmc

Rtoflje & Blojjmc Hojoemhmjt

Vmragrhojbm Pmvkmws & _O

@uskjmss Kjtmcckemjbm

Um`kjor Vrmsmjtotkgjs

Bustghmr Ckamtkhm Qocum, JVR

Pmpgrtkje tg BMG/@gord

Pmbrukthmjt & Pmtmjtkgj

HPH

Bgjamrmjbm Imyjgtms

Pmturj gj Bustghmr (PGB)

Jmw Vrgdubt Dmvmcgphmjt Dmvmcgphmjt

Vrgdubt Coujbl

Vrgdubt Heht. Rystmh

Doto Rlmmts, Ulktmpopmrs

Horimt Rlorm, Vrg﬏to`kckty

Brmotm Rocms Tggcs/Eukdms

Ukj/Cgss Ojocysks

Mjtmrprksm Ammdòbi/Rurvmy Ammdòbi/Rurvmy

Bosm Rtudkms/Tmstkhgjkocs

@rojd Mqukty

Hmssoekje & Vgsktkgjkje

Bghpmtktkvm Ojocysks

Bgjtmjt Hojoemhmjt

Bghpmtktkvm Ojocysks

Bgjtmjt ]soem

@ukcd Pmpgrts & Dosl`gords

Rocms Agrmbostkje

BPH

Bghpmjsotkgj Hgdmc

% _ugto Oblkmvmd

Hgjktgr Rocms Vrgdubtkvkty

Tmrrktgry Hojoemhmjt

Vrgpgsoc/BV_

TBG/PGK TBG/PGK Bocbucotgrs

Rocms Bgst/Pmvmjum Potkg

Doto Hojoemhmjt

Rocms Bghpmjsotkgj

Rocms Bgjtmjt Vgrtoc

Rocms Vcoy`ggis

Kjbmjtkvm vs. _ugto Potkg

@ukcd Pmpgrts & Dosl`gords

Horimtkje @udemt

BPH & Horimtkje Outghotkgj

@uymr Vmrsgjos

Rocms _uock﬏md Cmods

Horimtkje Rystmhs Odhkj

Bohpokej Ojocysks

Ojocytkbs & @.K.

Bgst Vmr Cmod (BVC)

Doto Hojoemhmjt

Cmod Rbgrkje & Jurturkje

Ossmt Heht. & HPH

Bustghmr Ngurjmy Hop Vrgpgsocs, Vrmsmjtotkgjs

Cmod Emjmrotkgj & Mvmjts

Odvmrtkskje/Rpgjsgrslkp

Horimtkje Outghotkgj/Mhokc Outghotkgj/Mhokc

Lgw-Tg Eukdms

Bohpokej PGK, Mhokc Hmtrkbs

@rojdkje & Rgbkoc Hmdko

Cmod Emjmrotkgj & Oppgkjthmjts Dkektoc Ossmt Hojoemhmjt Hojoemhmjt

Pmsmorbl Pmpgrts

Horimtkje _uock﬏md Cmods

Bgjtmjt Horimtkje

Trodmslgws & Um`kjors

Mvmjt/Rurvmy Hojoemhmjt

Um`kjors

Bgjtrkùtkgj tg Vkpmckjm

Bgst ga Obquksktkgj (BOB)

Bustghmr Obquksktkgj

Rocms Vrgbmss

BPH

Jmw Amoturms/Kdmos agr P&D

% _ugto Oblkmvmd

Bustghmr Pmtmjtkgj

Gppgrtujkty Hojoemhmjt Hojoemhmjt

Vrgpgsoc/BV_

G`nmbtkgj Pmspgjsms

]p-smcc/Brgss Rmcc

Bgjtobt Hojoemhmjt

Rocms Bgjtmjt Vgrtoc

Rocms Rbrkpts

Pmjmwoc Potm, Pmvmjum Gppgrtujkty Hmtrkbs

Rtoflje agr Rocms Mjo`cmhmjt Rocms Trokjkje

Pmbruktkje & Lkrkje

LPKR

Ng` Dmsbrkptkgjs

Ove. Tkhm tg Oblkmvm _ugto

Jmw Pmp Gj`gordkje

Cmorjkje Hojoemhmjt Rystmh

_uockty Ossurojbm/Bgoblkje Ossurojbm/Bgoblkje

% ]jsubbmssauc Lkrms

Vmragrhojbm Hojoemhmjt

Vmragrhojbm Vmragrhojbm & Akrkje

CkjimdKj & Ng` Um`sktms

Rocms Trokjkje Hojuoc

# BQ/Pmsuhm Ru`hksskgjs

Bustghmr Rmrvkbm/Ruppgrt Rmrvkbm/Ruppgrt

Lmcpdmsi (plgjm suppgrt)

Ove. Tkhm tg Pmsgcutkgj

Mhokc Ruppgrt (bosm/tkbimt)

Ruppgrt Rbrkpts

% Msbocotkgjs tg Tkmr 0

Bustghmr Kjskelt/Ammdòbi Kjskelt/Ammdòbi

Gjckjm Bghhujkty Pmqumsts

Bustghmr Ruppgrt, Twkttmr BPH, Grdmr Hojoemhmjt Obbgujtkje/@kcckje/MPV

Jmw Amoturms/Kdmos agr P&D

Kdmjtkay Rocms Gppgrtujktkms

AO_s, RCO

Jmt Vrghgtmr Rbgrm (JVR)




@mjmts ga Horimtkje Outghotkgj


@MJMAKTR GA HOPIMTKJE O]TGHOTKGJ

@mjmts ga Horimtkje Outghotkgj Lmrm wm mxpcgrm tlm aujdohmjtoc amoturms/`mjm﬏ts ga o typkboc Horimtkje Outghotkgj sgcutkgj. Um wkcc mxpcgrm tlm odvojbmd ojd mhmrekje amoturms ojd `mjm﬏ts, subl os mjeoemhmjt horimtkje ojd blojjmc horimtkje outghotkgj, kj tlm Horimtkje Outghotkgj Rgcutkgjs Cojdsbopm smbtkgj ga tlks rmpgrt. Khpcmhmjtkje o Horimtkje Outghotkgj systmh gﬆmrs tlm agccgwkje hongr `mjm﬏ts tg tlm horimtkje greojkzotkgj>

Ockejs Rocms & Horimtkje Ockejhmjt gbburs wlmj socms ojd horimtkje boj oermm gj

Dmvmcgps Huctk-Blojjmc Horimtkje Bohpokejs

tlm dm﬏jktkgj ga o quock﬏md cmod, systmhs orm kjtmerotmd tg

Obrgss huctkpcm blojjmcs agr mhokc, wm`, hg`kcm, mvmjts,

prgvkdm vksk`kckty kjtg obtkvktkms ojd rmsucts ojd tlm cggp ks

ojd sgbkoc hmdko. Tlm usm ga o huctk-blojjmc opprgobl boj

bcgsmd `mtwmmj tlm cmod sgurbm ojd rmvmjum emjmrotmd.

drostkboccy rmdubm obquksktkgj bgsts agr jmw prgspmbts ojd gppgrtujktkms.

Khprgvms Obbgujto`kckty & Brmdk`kckty

Hojoems Horimtkje Pmsgurbms

Ulmj dmpcgymd prgpmrcy, Horimtkje Outghotkgj sgcutkgjs

Ulmj imy horimtkje prgbmssms orm outghotmd, amwmr

kjbrmosm brmdk`kckty `y prgvkdkje o systmh ga rmbgrd tlot

rmsgurbms orm rmqukrmd tg hojoem jmw gppgrtujktkms.

trobis ojd hmosurms horimtkje obtkvktkms ojd ùskjmss rmsucts agr tlm horimtkje greojkzotkgj.

@MJMAKTR GA HOPIMTKJE O]TGHOTKGJ

Khprgvms Cmod Ckambybcm Hojoemhmjt Agr cmod emjmrotkgj, quock﬏botkgj, sbgrkje, jurturkje ojd


Oddktkgjoccy, tlm horimtkje greojkzotkgj boj rmdubm mxpmjdkturms ojd hgrm mﬆmbtkvmcy hojoem horimtkje rmsgurbms tg dmckvmr>

trobikje ojd prgvkdm lkelmr quockty, hgrm bcgsmo`cm cmods tg

Tgtoc Horimtkje Pmvmjum Bgjtrkùtkgj

socms kj>

Lkelmr Pmvmjum Vmr Rocm

Cmod tg Bcgsmd Rocm Bgjvmrskgj % _uockty ga Cmods Vossmd tg Rocms % ga Cmods Obbmptmd `y Rocms _uojtkty ga Cmods Emjmrotmd

Hmosurms ojd Khprgvms Pmvmjum Vmragrhojbm Pmvmjum ojocytkbs gj prgspmbt `mlovkgrs ojd bohpokej PGK prgvkdm horimtmrs wktl tlm kjskelt jmmdmd tg gptkhkzm spmjdkje gj tlm hgst prg﬏to`cm horimtkje prgerohs.

Dgwjcgod ojd bghpcmtm Dmhojd Hmtrkb‛s Horimtkje Outghotkgj Hoturkty Ossmsshmjt tg Ossmsshmjt tg mvocuotm tlm mﬆmbtkvmjmss ojd kdmjtkay ojy wmoijmssms ga ygur Horimtkje Outghotkgj systmh.

QKMU PMRG]PBM






HOPIMTKJE O]TGHOTKGJ DMVCG[HMJT CKAMB[BCM

Horimtkje Outghotkgj Dmpcgyhmjt Ckambybcm Os jgtmd prmvkguscy, tlm hoturkje ga tlm Horimtkje Outghotkgj horimt hmojs

O Horimtkje Outghotkgj dmpcgyhmjt ckambybcm typkboccy `mekjs wktl mhokc

tlot Horimtkje Outghotkgj los `mbghm oj kjtmeroc port ga Rocms Mjo`cmhmjt,

horimtkje ojd gatmj hgvms tlrguel tlm horimtkje dmporthmjt os agccgws>

os kccustrotmd `y gur Rocms Mjo`cmhmjt Pgcms Hotrkx (poem 5). 5). Os ygu wkcc smm, Horimtkje Outghotkgj ojd rmcotmd Horimtkje Pmsgurbm

AKE]PM ?> HOPIMTKJE O]TGHOTKGJ DMVCG[HMJT CKAMB[BCM

Hojoemhmjt (HPH) prgdubts ojd smrvkbms orm ossgbkotmd wktl tlm agccgwkje rgcms ojd prgbmssms> Rmjkgr Hojoemhmjt usms Hojoemhmjt usms HPH tg suppgrt ùdemt ojd pcojjkje, pmragrhojbm rmvkmws, ojd tlm rmtmjtkgj ga socms rmps. Rocms Gpmrotkgjs Gpmrotkgjs usms Horimtkje Outghotkgj tg suppgrt socms agrmbostkje, tmrrktgry hojoemhmjt, ojd socms bghpmjsotkgj.

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Pmvmjum Ojocytkbs

Mhokc Horimtkje

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0

@mlovkgr Trobikje

Cojdkje Voems & Agrhs

Horimtkje Gpmrotkgjs usms Gpmrotkgjs usms Horimtkje Outghotkgj tg suppgrt ùdemtkje, bohpokej ojocysks, ojd cmod quock﬏botkgj. usms Horimtkje Outghotkgj tg suppgrt odvmrtkskje Dmhojd Emjmrotkgj Emjmrotkgj usms bohpokejs, cmod emjmrotkgj, ojd mvmjt horimtkje. Dmpcgyhmjt ga o Horimtkje Outghotkgj sgcutkgj dmpmjds gj tlm jmmds ga mobl greojkzotkgj. Qm greojkzotkgj. Qmjdgr jdgr sgcutkgjs sgcutkgjs vory wkdmcy kj amoturm amoturm/auj /aujbtkgj btkgj dmptl ojd `rmotl. Kt ks brktkboc tg blggsm gjm tlot mjbghpossms tlm mjtkrm sbgpm ga ygur greojkzotkgjoc jmmds rotlmr tloj nust tlm ﬏rst stmp gr twg. Tlot dmbkskgj lmcps ovgkd lovkje tg stoy wktl o systmh ygu lovm gutergwj skhpcy `mbousm tlm bgst ojd ùskjmss dksruptkgj ga blojem ks tgg lkel.

<

2

Rgbkoc/Hg`kcm Horimtkje

Um` Troflb Ojocytkbs

5

4

Um` Bgjtmjt Heht.

Bohpokej Heht.

1

=

Dkektoc Ossmt Heht.

Cmod/Mvmjt Heht.




Qmjdgr Rmcmbtkgj Brktmrko


QMJDGP RMCMBTKGJ BPKTMPKO

Qmjdgr Rmcmbtkgj Brktmrko Dmhojd Hmtrkb rmbghhmjds tlm agccgwkje amoturms/aujbtkgjs `m kjbcudmd kj ojy mvocuotkgj ga o Horimtkje Outghotkgj Qmjdgr Rgcutkgj. Tlm agccgwkje khoem kdmjtk﬏ms imy aujbtkgjockty òsmd gj tlm agur tkmrs ckstmd kj tlm Rgcutkgjs Cojdsbopm smbtkgj.

Horimtkje Outghotkgj Vcotagrhs Qmjdgr Rmcmbtkgj Brktmrko `y Aujbtkgjockty Tkmr

Um`kjor/Mvmjt Hojoemhmjt, Horimtkje Vmragrhojbm Trobikje, Trobikje, Vmrsgjockzmd/Cgbockzmd Huctk-blojjmc Mjeoemhmjt, @mlovkgr Trobikje, Pmvmjum Ojocytkbs

Cojdkje Voems, Um` Agrhs, Rurvmys, Um` Ojocytkbs & Qksktgr Trobikje, Trobikje, Huctk-blojjmc Bohpokej Hojoemhmjt, Bohpokej Hmosurmhmjt & Pmpgrtkje, Cmod Bopturm & Rbgrkje, BPH Kjtmerotkgj, Ojocytkbs, RMG

Rgbkoc Horimtkje, Hg`kcm Horimtkje, Gjckjm Odvmrtkskje & Vokd Rmorbl, Vrgnmbt Hojoemhmjt, Blojjmc/Vortjmr Horimtkje, Um`sktm Hojoemhmjt, Ossmt Hojoemhmjt, Bgjtmjt Hojoemhmjt

Cmod Hojoemhmjt, Mhokc Horimtkje, Bohpokej Hojoemhmjt, Dotoòsm Hojoemhmjt

]sm Dmhojd Hmtrkb‛s Horimtkje Outghotkgj Qmjdgr Mvocuotkgj tg Mvocuotkgj tg mvocuotm occ ga tlm brktmrko ckstmd kj tlks smbtkgj agr pgtmjtkoc vmjdgrs.

QKMU PMRG]PBM



Rmburm Um` Obbmss agr Pmhgtm ]smrs Mosy & Kjtuktkvm ]smr Kjtmraobm

Outghotkgj Outg-rmspgjdmr mhokcs smjt upgj agrh bgjvmrskgj Cmods orm sbgrmd òsmd gj prg﬏cm & obtkvkty lkstgry

Jg KT Rtoﬆ Pmqukrmd agr Rmt-up gr Hokjtmjojbm Armm Trkoc ks Ovokco`cm tg Tmst-Drkvm Rystmh Hkbrgsgat Gutcggi Mhokc Kjtmerotkgj Hkbrgsgat Mxbmc Khpgrt/Mxpgrt

Cmods rgutmd òsmd gj cmod osskejhmjt rucms Dyjohkb horimtkje bohpokejs òsmd gj ka/tlmj cgekb gr `mlovkgr Cmod Rbgrkje ‒ Rbgrms mxpckbkt doto & `mlovkgroc doto Cmod Jurturkje ‒ Vrgspmbts boj `m oddmd tg drkp horimtkje bohpokejs Cojdkje Voems & Agrhs

@k-dkrmbtkgjoc BPH Rystmh Kjtmerotkgj (Rocmsagrbm.bgh, mtb.)

Bustghkzo`cm ﬏mcds

Horimtkje Outghotkgj Aujdohmjtocs

Kjvockd/armm mhokc oddrmss `cgbimr

Mhokc Horimtkje

Agrh lojdcmr agr mxkstkje wm` agrhs

Mosy-tg-usm, rgùst U[RKU[E LTHC mdktgr

Bohpokej Hojoemhmjt

Dyjohkb kjsmrtkgj ga vorko`cms & trobimd ]PCs

Kjtmerotms huctkpcm blojjmcs gj gjm pcotagrh

Cksts boj `m khpgrtmd, updotmd, ojd smehmjtmd

Pmpgrts ojd ojocyzms ùdemt ojd bohpokej rmspgjsm

Outghotkb dm-dupckbotkgj ga bgjtobt rmbgrds Mhokc bohpokej sblmduckje & outghotkgj Um` Ojocytkbs Kjdkvkduoc usmr `mlovkgr trobikje (hkbrg-ojocytkbs)

Blot ‒ Ruppgrts prgobtkvm ojd rmobtkvm blot kjtmerotmd wktl wm`sktm Doto Hojoemhmjt Dm-dupckbotkgj, vockdotkgj, oppmjd Mjrkblhmjt (kjtmerotkgj wktl D&@, ErgupGjm, mtb.)

Kdmjtk﬏botkgj ga ojgjyhgus bghpojkms (ULGKR) Bopturms prgspmbt‛s doto agr kjbghpcmtm agrhs Trobis mjtry/mxkt poems & rmamrroc sgurbm kdmjtk﬏ms smorbl tmrhs

Dkektoc Ossmt Hojoemhmjt ‒ Ruppgrts rmpgsktgry, usmr obbmss bgjtrgc, pmrsgjockzotkgj, ojd cgbockzotkgj ga bgjtmjt

usmd tg ﬏jd ygur wm`sktm

Um` Bgjtmjt Hojoemhmjt ‒ Brmotms, hojoems, ojd dmckvmrs pmrsgjoc-

Dokcy vksktgr obtkvkty rmpgrts (outghotkboccy smjt tg socms/horimtkje usmrs)

kzmd gjckjm mxpmrkmjbms tlrguel hg`kcm, sgbkoc, ojd mbghhmrbm



Vrgspmbt Obtkvkty Ocmrts ‒ Rmjds tg socms usmrs òsmd gj outghotkgj rucms Pmoc-Tkhm Rocms Ocmrts, Vrgspmbt Trobikje, ojd Ojocytkbs O`kckty tg Qkmw ]smr Obtkvktkms wktlkj BPH Rystmh Kjtmraobm Obtkvkty Lkstgry ‒ Agrh su`hksskgjs, mhokc gpmjs, wm` vkskts, ojd dgwjcgods Vrgspmbts Akctmrkje ‒ Vrgspmbts boj `m sgrtmd òsmd gj cmod sbgrm, rmbmjt obtkvkty, ojd bghpojy Cmod _uock﬏botkgj ‒ Cmods orm gjcy trojsamrrmd wlmj tlmy rmobl o prm-dm﬏jmd hkjkhuh sbgrm Pm-Osskejhmjt ‒ Cmods boj `m rm-osskejmd tg jmw socms rmprmsmjtotkvm Vrg﬏ckje ‒ Rocms usmrs boj updotm prgspmbt prg﬏cm tg outghotm cmod sbgrkje Cost Obtkvkty ‒ Rocms usmrs boj vkmw & sgrt prgspmbts òsmd gj cost obtkvkty Dg Jgt Bocc/]jsu`sbrk`m ‒ Vrgspmbts boj `m oddmd tg Dg Jgt Bgjtobt cksts

]sm Dmhojd Hmtrkb‛s Horimtkje Outghotkgj Qmjdgr Mvocuotkgj tg Mvocuotkgj tg mvocuotm occ ga tlm brktmrko ckstmd kj tlks smbtkgj agr pgtmjtkoc vmjdgrs.

QKMU PMRG]PBM



Cmod Rbgrkje

Kjtmerotmd Dkektoc Ossmt Hojoemhmjt ‒ Vmrsgjockzmd gutput kj huctkpcm

Bmjtrockzmd sbgrkje òsmd gj prm-dmtmrhkjmd brktmrko

blojjmcs wktl prmbksm bgjtrgc gvmr usmr rkelts

Ruppgrts huctkpcm sbgrkje hgdmcs tg smehmjt òsmd gj dkﬆmrmjt

Rgbkoc Horimtkje ‒ Vu`ckslkje, hgjktgrkje, ojd ojocytkbs

prgdubt ckjms, emgeroplkms, `mlovkgrs, gr cgyocty cmvmcs Hg`kcm Horimtkje ‒ ]jkvmrsoc, occ-dmvkbm obbmss9 rmspgjskvm dmskej ojd 2-D Cmod Rbgrkje ‒ Rbgrkje òsmd gj obtkvkty prg﬏cm, mjeoemhmjt cmvmc,

RDIs

ojd ckambybcm stoem Vmrsgjockzmd, Cgbockzmd, Huctk-blojjmc Mjeoemhmjt ‒ Um` ojd hg`kcm Mhokc/Um` Ojocytkbs Oppckbotkgj Kjtmerotkgj (Eggecm Ojocytkbs, mtb.)

mjeoemhmjt `y kjdkvkduoc usmr obtkvkty ojd kjtmrmst

Vokd Rmorbl Oppckbotkgj Kjtmerotkgj (Eggecm OdUgrds, mtb.)

Horimtkje Vmragrhojbm Trobikje Trobikje ‒ PGK trobikje ojd rmpgrtkje

Horimtkje Bohpokej PGK (smorbl, dkrmbt hokc, VVB, bgcd-bocckje, trodmslgw,

@mlovkgr Trobikje

mtb.) Bcgsmd-Cggp Pmpgrtkje ‒ Occ socms boj `m trobmd òbi tg grkekjoc cmod sgurbm Mvmjt Hojoemhmjt ‒ Outghotkgj ga prm- ojd pgst-mvmjt horimtkje obtkvktkms Kjtmerotmd Blojjmcs RHR ‒ Ruppgrts pmrsgjockzmd tmxt hmssoekje PRR ‒ Ruppgrts brmotkgj ojd hojoemhmjt ga PRR Dkektoc Dkrmbt Hokc ‒ Brmotms ojd smjds pmrsgjockzmd hokc Qgkbmhokc ‒ Rmjds pmrsgjockzmd, kjdkvkduoc gr òtbl Tmxt-Tg-Qgkbm ‒ Bghputmr emjmrotmd vgkbm argh sbrkpt Bocc Bmjtmr ‒ Kjtmerotkgj wktl Tmcmhorimtkje/Kjskdm Tmcmhorimtkje/Kjskdm Rocms

Pmbgrds kjdkvkduoc-cmvmc prg﬏cms ga tlm Um` vkskts ojd gtlmr obtkvktkms Dmckvmrs rmcmvojt hmssoems tg usmrs òsmd gj gjckjm `mlovkgr Pmvmjum Ojocytkbs ‒ Pmvmjum ojocytkbs boj khpgrt BPH gppgrtujkty doto ojd rmcotm kt tg horimtkje bohpokejs agr PGK ojocysks




Horimtkje Outghotkgj Rgcutkgjs Rgcutkg js Cojdsbopm


HOPIMTKJE O]TGHOTKGJ RGC]TKGJR COJDRBOVM

Horimtkje Outghotkgj Rgcutkgjs Cojdsbopm Os wktl tlm BPH spobm, tlm HO Cojdsbopm los hoturmd ropkdcy kj tlm

Ckim tlm BPH spobm, tlm HO Rgcutkgjs Cojdsbopm ks tlrmm-tkmrmd> Mjtmr-

cost ﬏vm ymors. Rgcutkgjs tlot `meoj tg outghotm òskb horimtkje tosis

prksm, Hkd-Horimt, ojd Rhocc @uskjmss.

lovm mvgcvmd kjtg cmod ckambybcm hojoemhmjt systmhs ojd tgtoc bustghmr mjeoemhmjt systmhs. Tlmy lovm ergwj argh gﬆmrkje horimtkje suppgrt tg drkvkje rmvmjum pmragrhojbm hojoemhmjt suppgrtmd `y ojocytkbs tlot hmosurm PGK tlrguelgut tlm bustghmr ckambybcm. Kjktkoc HO systmhs, wlkbl oppmormd kj tlm cotm ?;;6s (Rkcvmrpgp, HkjdHotrkx, Oprkhg, ojd Mcgquo), agbusmd gj tlrmm bgrm ormos ‒ mhokc horimtkje,

Tlm Mjtmrprksm cmodmrs orm Oprkhg, Grobcm-Mcgquo, Horimtg, Rocmsagrbm. bgh-Vordgt, Odg`m-Jmgcojm, ojd Obt-Gj. Tlm Hkd-Horimt cmodmrs orm Horimtg, Obt-Gj, RocmsAuskgj, HkjdHotrkx, Lu`spgt, ojd Rkcvmrpgp. Rhocc @uskjmss cmodmrs orm KjauskgjRgat ojd CmodCkam. Rkjbm 06?6, tlm HO cojdsbopm los `mmj blorobtmrkzmd `y agur imy trmjds>

bohpokej hojoemhmjt, ojd cmod hojoemhmjt ‒ wktl dkﬆmrkje cmvmcs ga

Horimt Bgjsgckdotkgj - Hongr obquksktkgjs gbburrkje kj tlm cost tlrmm

kjtmerotkgj `mtwmmj aujbtkgjs ojd tg mxkstkje BPH systmhs.

ymors kjbcudm> Oprkhg `y Tmrodoto (06?6), Jmgcojm `y Odg`m (06?0),

O smbgjd wovm ga pcoymrs mhmremd kj tlm hkd-0666s (Horimtg, Vordgt, RocmsA]RKGJ, ojd PkeltGj), prgvkdkje tkeltmr kjtmerotkgj ohgje horimtkje aujbtkgjs ojd suppgrt agr kj`gujd horimtkje bohpokejs, wm`sktm troflb,

CmodAgrhkx `y BocckdusBcgud (06?0), Mcgquo `y Grobcm (06?0), Vordgt `y Mxobt Toremt (06?0) & Mxobt Toremt `y Rocmsagrbm (06?2), ojd Cggpausm `y RocmsAuskgj (Nojuory 06?4).

ojd sktm hojoemhmjt. Aujbtkgjs, subl os bgjtmjt, ossmt, wgriffgw, ojd

Kjtmerotkgj wktl BPH ojd o coremr rgcm kj Rocms Mjo`cmhmjt - Tkeltmr

prgnmbt hojoemhmjt, ocsg oppmormd kj tlmsm systmhs.

kjtmerotkgj wktl BPH systmhs ekvms HO systmhs rkblmr doto agr bustghmr prg﬏cms tg mxtmjd cmod jurturkje, hojoemhmjt, & sbgrkje. Oddktkgjoccy, bgjtobt doto boj `m kjtmerotmd, brmotkje o skjecm kdmjtkty agr o prgspmbt/bustghmr obrgss occ horimtkje ojd socms blojjmcs.



Vmrsgjockzotkgj Vmrsgjockzotkgj - Bustghmr prg﬏ckje los hoturmd argh bopturkje obtkvkty tg trobikje `mlovkgrs `y `gtl ijgwj ojd ojgjyhgus wm`sktm vksktgrs, wlkbl boj `m ckjimd tg sgbkoc prg﬏cms ojd prgvkdm tlm bopo`kckty agr rmoctkhm rmspgjsms tg wm`sktm vkskts, cojdkje poem obtkvkty, gr bohpokej

Obrgss tlm Horimtkje Outghotkgj Cojdsbopm, sgcutkgjs aocc kjtg agur tkmrs òsmd gj tlm amoturms ojd aujbtkgjockty ga tlmkr gﬆmrkjes>

kjtmrobtkgj.

@oskb - Cmod, Bohpokej & Hojoemhmjt, Mhokc Horimtkje

Vmragrhojbm Hmosurmhmjt - Ojocytkbs lovm hoturmd argh wm`sktm obtkvkty

Rtojdord - Cojdkje Voems/Um` Agrhs/Rurvmys, Um` Ojocytkbs/Qksktgr

ojd troflb rmpgrts tg prgvkdm dmtokcmd hmosurmhmjts ga huctk-blojjmc

Trobikje, Huctk-blojjmc Bohpokej Hojoemhmjt, Ojocytkbs/RMG,

bohpokej pmragrhojbm. Pmvmjum ojocytkbs trobi prgspmbts gvmr tkhm,

Bohpokej Hmosurmhmjt & Pmpgrtkje, Cmod Bopturm & Rbgrkje, BPH

prgvkdkje rmpgrts gj ùykje bybcms ojd horimtkje mﬆmbtkvmjmss.

Kjtmerotkgj Bghprmlmjskvm - Rgbkoc Hmdko/Hg`kcm Horimtkje, Gjckjm Odvmrtkskje & Vokd Rmorbl, Vrgnmbt/Vrgbmss/Ugriffgw Hojoemhmjt, Blojjmc/ Vortjmr Horimtkje, Um`sktm Hojoemhmjt, Ossmt Hojoemhmjt, Bgjtmjt Hojoemhmjt Buttkje-Mdem - Um`kjor/Mvmjt Hojoemhmjt, Vmrsgjockzmd/Cgbockzmd Huctk-blojjmc Mjeoemhmjt, Horimtkje Vmragrhojbm Trobikje, @mlovkgr Trobikje, Pmvmjum Ojocytkbs


Tlm Horimtkje Outghotkgj cojdsbopm los mvgcvmd drohotkboccy argh kts bgrm rggts kj òtbl-ojd-`cost mhokc horimtkje ojd bohpokej hojoemhmjt tg brmotm o bustghmr-bmjtrkb mxpmrkmjbm argh tlm ﬏rst vkskt gr bohpokej tgubl.


Imy blojems kj tlm HO Cojdsbopm wkcc kjbcudm> 216¶ Vmrsgjockzmd Huctk-Blojjmc Mjeoemhmjt Mjeoemhmjt wktl tlm bopo`kckty tg mjeoem tlm prgspmbt skhuctojmguscy obrgss occ blojjmcs, kjbcudkje kjbrmosmd usm ga RHR tmxt bohpokejs.

Dmhojd Hmtrkb mxpmbts tlks trmjd tg bgjtkjum os horimtmrs usm Horimtkje Outghotkgj systmhs tg gwj tlm mjeoemhmjt tlrguelgut tlm bustghmr ckambybcm.

]jkvmrsoc @mlovkgr Trobikje gﬆmrs Trobikje gﬆmrs tlm o`kckty tg dmckvmr rmoc-tkhm, brgssblojjmc, `mlovkgr-drkvmj bghhujkbotkgjs tlot orm ujkqumcy rmcmvojt tg mobl bgjtobt kj tlm horimtmr‛s dotoòsm. Vrmdkbtkvm Ojocytkbs Ojocytkbs prgvkdm tlm o`kckty tg usm gjckjm obtkvkty ojd `mlovkgr tg trkeemr gﬆmrs, khprgvm toremtkje, ojd mjlojbm smehmjtotkgj ojocysks. Um‛vm nust `meuj. Auturm systmhs wkcc ojtkbkpotm vksktgr

Jmw aujbtkgjs wkcc mjo`cm oj kjbrmoskjecy rmspgjskvm, ujkqumcy pmrsgjockzmd

blgkbms ojd `mlovkgrs ojd –prm-prmsmjt‘ gﬆmrs ojd gptkgjs `magrm tlm

ojd sgbkoc mxpmrkmjbm wktl dmmpmr kjskelts kjtg tlm bustghmr mxpmrkmjbm.

vksktgr ks obtuoccy cggikje agr tlmh.

Pmvkmw Dmhojd Hmtrkb‛s Horimtkje Hmtrkb‛s Horimtkje Outghotkgj Qmjdgrs Hotrkx tg mvocuotm tlm imy vmjdgrs kj tlm HO spobm. Tlks hotrkx wkcc lmcp ygu ujdmrstojd wlkbl vmjdgrs hkelt wgri `mst agr ygur greojkzotkgj.

QKMU PMRG]PBM



O dmbodm oeg, tlmrm wos o vmry bcmor dkstkjbtkgj `mtwmmj Bustghmr Pmco-

Horimtkje Outghotkgj systmhs agbus hgst lmovkcy gj eotlmrkje cgts ga cmods

tkgjslkp Hojoemhmjt ojd mhmrekje Horimtkje Outghotkgj systmhs. BPH

tlrguel prgerohs ojd bohpokejs, tlmj dmtmrhkjkje wlkbl cmods orm `mst tg

systmhs agbusmd gj obbgujt ojd bgjtobt hojoemhmjt. Cmod hojoemhmjt. Cmod hojoemhmjt

smjd tg socms (sbgrkje ojd jurturkje tlm cmod ujtkc kt turjs kjtg oj gppgrtujkty).

wos agbusmd gj pkpmckjm hojoemhmjt ga o quock﬏md cmod argh kjktkoc bgjtobt tg bcgsm. Horimtkje Outghotkgj systmhs wmrm agbusmd gj Bohpokejs> mhokc bohpokejs, horimtkje prgerohs, ojd cmod bopturm.

Tlm khpgrtojbm ga BPH ojd Horimtkje Outghotkgj kjtmerotkgj bojjgt `m

Tgdoy, tlmsm ckjms lovm `currmd ermotcy. Obquksktkgjs ga Horimtkje Outghotkgj

gvmrstotmd. Tlks kjtmerotkgj ks tlm agujdotkgj agr socms ojd horimtkje ockej-

vmjdgrs `y BPH pcoymrs ojd tlm kjbrmoskje sgplkstkbotkgj ga Horimtkje Outg-

hmjt ojd o brktkboc bghpgjmjt ga Rocms Mjo`cmhmjt. Tlks aobt los drkvmj

hotkgj vmjdgrs gatmj hoim kt dkflbuct tg dkstkjeuksl `mtwmmj tlm twg systmhs.

hgst ga tlm obquksktkgjs wm lovm smmj kj tlm cost tlrmm ymors, os jgtmd prmvk-

Lgwmvmr, imy dkﬆmrmjbms stkcc mxkst ojd kt ks o hottmr ga systmh pmrspmb-

guscy kj tlks smbtkgj.

tkvm. tkvm. Tlm BPH pmrspmbtkvm ks agbusmd gj tlm obtkvktkms ojd aujbtkgjs tlot hgst khpobt socms. BPH horimtkje aujbtkgjs agbus hgst lmovkcy gj cmod/

Dmhojd Hmtrkb mxpmbts kjtmerotkgj `mtwmmj BPH ojd Horimtkje

pkpmckjm hojoemhmjt (hgvkje tlm cmod argh gppgrtujkty tg bcgsm). Tlm

Outghot Out ghotkgj kgj sys systmhs tmhs tg `mbghm `mbghm tkel tkeltmr tmr ojd hgrm agbu agbusmd, smd, dmck dmckvv-

Horimtkje Outghotkgj pmrspmbtkvm ks agbusmd gj tlm obtkvktkms ojd aujbtkgjs

mrkje gj tlm prghksms ga socms ojd horimtkje ockejhmjt ojd gj tlm

tlot hgst khpobt horimtkje.

prghksms ga Rocms Mjo`cmhmjt.

Dgwjcgod Dmhojd Hmtrkb‛s tggcs agr Cmod Obquksktkgj ojd _uock﬏botkgj tg _uock﬏botkgj tg smm tlm kjtmrrmcotmdjmss ga BPH ojd Horimtkje Outghotkgj aujbtkgjs.

QKMU UM@RKTM

OJOC[RT @GTTGH CKJM

Horimtkje Outghotkgj systmhs prgvkdm tlm agujdotkgj tmbljgcgey agr tlm subbmssauc dmpcgyhmjt ga Rocms Mjo`cmhmjt kjktkotk vms. Ka ygur greojkzotkgj los jgt ymt kjvmstmd kj o Horimtkje Outghotkgj systmh, gr ks nust wgrikje ot tlm agujdotkgjoc cmvmc, jgw ks tlm tkhm tg bgjskdmr gr uperodm kt. Tlm Horimtkje Outghotkgj cojdsbopm ks blojekje ropkdcy. Mhmrekje trmjds kjbcudm o tkeltmr kjtmerotkgj wktl BPH tlrguel horimt bgjsgckdotkgj ojd jmw prgdubt dmvmcgphmjt9 kjbrmoskje agbus gj rmvmjum pmragrhojbm hojoemhmjt9 ojd tlm dmckvmry ga o bustghmr-bmjtrkb, bustghmr-bmjtrkb, pmrsgjockzmd, huctk-blojjmc mjeoemhmjt tlrguelgut tlm bustghmr ckambybcm.





H O P I M T K J E

O ] T G H OT K G J

O B T K G J V C O J

Agccgw tlks skhpcm, stmp-`y-stmp hmtlgdgcgey tg dmvmcgp o horimtkje outghotkgj pcoj t lot kjbrmosms socms, ùkcds bustghmr kjskelts, ojd ergws `rojd owormjmss.


OBTKGJ VCOJ

Mvocuotm

Mvocuotm [gur Horimtkje Outghotkgj Hoturkty ]sm gur Horimtkje Outghotkgj Hoturkty Ossmsshmjt Ossmsshmjt tg mvocuotm ygur greojkzotkgj‛s burrmjt Horimtkje Outghotkgj systmh, kjktkotkvms ojd prgerohs.

QKMU PMRG]PBM

OBTKGJ VCOJ


Pmvkmw

@ukcd tlm @uskjmss Bosm Ka ygu orm nust `mekjjkje o Horimtkje Outghotkgj prgeroh, brmotm o ùskjmss bosm tg eokj mxmbutkvm ùy-kj agr o Horimtkje Outghotkgj systmh wktl gur Horimtkje Outghotkgj @uskjmss Bosm. Bosm.

QKMU PMRG]PBM

OBTKGJ VCOJ


@ukcd o Horimtkje Outghotkgj Vcoj [gu Boj Rlorm Uktl Rtoimlgcdmrs Dmvmcgp Dmvmcgp o sgckd pcoj ojd egocs agr t lm jmxt ?0-?< hgjtls agr ygur Rocms Kjtmcckemjbm kjktkotkvm wktl gur Horimtkje Outghotkgj Rtrotmey Rbgrmbord. Rbgrmbord.

QKMU PMRG]PBM

OBTKGJ VCOJ


Dksbgvmr ojd Pmsmorbl Imy Horimtkje Outghotkgj Outghotkgj Qmjdgrs Qmjdgrs

Ka ygu orm bgjskdmrkje o jmw Horimtkje Outghotkgj systmh,

]jdmrstojd

rmvkmw gur Horimtkje Outghotkgj Qmjdgrs Hotrkx tg Hotrkx tg cmorj o`gut tlm imy vmjdgrs kj tlm Rocms Kjtmcckemjbm spobm ojd tg ujdmrstojd wlkbl vmjdgrs hoy wgri `mst agr ygur greojkzotkgj.

QKMU PMRG]PBM

OBTKGJ VCOJ


G`tokj Vrgpgsocs Argh [gur Rlgrt Ckst ga Horimtkje Outghotkgj Qmjdgrs

Pmqumst prgpgsocs argh pgtmjtkoc vmjdgrs tg eotlmr kjagrhotkgj gj prgdubts/smrvkbms. ]sm gur Horimtkje Outghotkgj Rystmh PAV tg PAV tg brmotm o stoj-

Pmqumst

dord prgpgsoc tmhpcotm agr ygur greojkzotkgj.

QKMU PMRG]PBM

OBTKGJ VCOJ


Cmorj Hgrm O`gut [gur Vgtmjtkoc Qmjdgrs‛ Vrgdubt ojd/gr Rmrvkbm

Oatmr rmbmkvkje PAVs argh pgtmjtkoc vmjdgrs, sblmducm ojd ottmjd prgdubt/smrvkbm dmhgs wktl 2-4 vmjdgrs tg emt oj up-bcgsm-ojdpmrsgjoc vkmw ga tlmkr sgcutkgjs. Agccgw tlmsm `mst probtkbms> prkgrktkzm ygur rmqukrmhmjts ojd usm bosms

Kdmjtkay

smjd ygur usm bosms tg vmjdgr kj odvojbm ga dmhg dm﬏jm hmmtkje cmjetl (hox ? lgur) up argjt dgj‛t cmt vmjdgr bgjtrgc tlm dmhg rotm mobl vmjdgr uskje o sbgrmbord lovm vmjdgr dmhg tlmkr sgcutkgj tg ygur tgp usm bosms hoim ckst ga imy ktmhs tlot vmjdgr dgmsj‛t lovm bcmor ojswmrs agr smt bcmor mxpmbtotkgjs orgujd agccgw-up ojd tkhmarohms

OBTKGJ VCOJ


Akjd tlm @mst Akt `y Mvocuotkje Qmjdgrs Qmjdgrs ]skje Rmcmbtkgj Brktmrko Mvocuotm tlm 2-4 vmjdgrs ot tlm tgp ga ygur ckst wktl gur Horimtkje Outghotkgj Qmjdgr Mvocuotkgj Mvocuotkgj..

QKMU PMRG]PBM

Rmcmbt

OBTKGJ VCOJ


Agccgw Vrgvmj @mst Vrobtkbms tg Horimtkje Outghotkgj Outghotkgj Rubbmss

Dmvmcgp oj khpcmhmjtotkgj & bghhujkbotkgj strotmey tg rgcc-gut tlm kjktkotkvm kj tlm greojkzotkgj ojd tlrguel ygur blojjmcs. ]sm gur HorBgh Vcoj Hmtlgdgcgey tg tg brmotm ygur pcoj.

HOPIMTKJE BGHH]JKBOTKGJR VCOJ Vcoy`ggi & Tggcikt

QKMU PMRG]PBM

Agccgwtlks skhpcmstmp-`y-stmppcoy`ggitg brmotmohorimtkjebghhujkbotkgjs pcoj tlot suppgrts ktshorimtkjestrotmey.

Rtrotmekzm

OBTKGJ VCOJ


Trobi Imy Horimtkje Outghotkgj Hmtrkbs Hmosurm ojd trobi tlm prgermss ojd rmsucts ga ygur Rocms Kjtmcckemjbm kjktkotkvm wktl gur Horimtkje Outghotkgj Hmtrkbs Dosl`gord. Dosl`gord. ]sm gur Horimtkje Outghotkgj PGK Bocbucotgr tg Bocbucotgr tg ujdmrstojd tlm khpobt ygur Horimtkje Outghotkgj systmh ks lovkje gj ygur ùskjmss.

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Hmosurm


G]P RGC]TKGJ RT]D[ HMTLGDGCGE[

Tlm Hgdmrj Horimtkje cojdsbopm ks oj mvmr blojekje, mvmr mvgcvkje mjvkrgjhmjt kj wlkbl jmw strotmekms, tmbljgcgekms, vmjdgrs, ojd prgdubts oppmor bgjtkjuoccy.

Gur Dkektoc Horimtkje rmpgrt smrkms kjbcudms Rgcutkgj Rtudkms gj> Bgjtmjt Horimtkje Bgj﬏eurm, Bgj﬏eurm, Vrkbm, _ugtm (BV_)

Dmhojd Hmtrkb Rgcutkgj Rtudkms prgvkdm horimtmrs wktl o agbus gj o spmbk﬏b tmbljgcgey sgcutkgj smt gr agbus ormo sg tlot tlmy orm

Bustghmr Pmcotkgjslkp Hojoemhmjt (BPH)

orhmd wktl tlm ijgwcmdem, kjagrhotkgj, ojd tggcs tlmy jmmd tg

Mhokc Horimtkje

dmvmcgp mﬆmbtkvm strotmekms ojd obtkgj pcojs agr tlmkr greojkzot kgjs. Mobl Rgcutkgj Rtudy kjvgcvms lgurs ga ojocyst rmsmorbl, drows kjagrhotkgj argh kjtmrvkmws wktl vmjdgr mxmbutkvms ojd msto`ckslmd vmjdgr bckmjts agr o spmbk﬏b tmbljgcgey sgcutkgj, ojd ks usuoccy obbghpojkmd

Mjo`cmhmjt Ijgwcmdem Hojoemhmjt Horimtkje Outghotkgj Hg`kcm Horimtkje

`y o hkjk Tggc-ikt ga probtkboc rmsgurbms.

Vu`ckb Pmcotkgjs

Rgcutkgj Rtudy Tggc-ikts orm dmskejmd tg prgvkdm horimtmrs wktl tlm

Rocms Bghhujkbotkgj

tggcs & tmhpcotms tlmy jmmd tg pcoj agr oj kjktkotkvm kj o ekvmj agbus

Rocms Kjtmcckemjbm

ormo, ojocyzm tlm vmjdgr cojdsbopm, ojd smcmbt tlm `mst vmjdgr agr tlmkr greojkzotkgj.

Rgbkoc Hmdko Horimtkje Qkdmg Horimtkje Horimtkje

O@G]T DMHOJD HMTPKB


Dmhojd Hmtrkb Hmtrkb prgvkdms Oekcm Horimtkje sgatworm pgwmrmd `y ?,666+ probtkboc tggcs ojd rmsgurbms tg lmcp gur hmh`mrs bghpcmtm tlmkr wgri aostmr ojd wktl hgrm bgj﬏dmjbm. Gur bghhujkty ga ?0=,666+ ecgòc hmh`mrs ks bghpgsmd ga BMGs ojd ùskjmss gwjmrs, horimtkje bgjsuctojts ojd oemjbkms, horimtkje mxmbutkvms ojd hojoemrs, ojd prgamsskgjocs wlg spmbkockzm kj> prgdubt hojoemhmjt, horimtkje gpmrotkgjs, socms mjo`cmhmjt, bustghmr mjeoemhmjt, dmhojd emjmrotkgj, bgjtmjt horimtkje, prgnmbt hojoemhmjt, obbgujt-òsmd horimtkje, ojd gtlmr dksbkpckjms. Tg cmorj hgrm o`gut Dmhojd Hmtrkb, skej up agr o armm hmh`mrslkp ot> www.dmhojdhmtrkb.bgh

QKMU UM@RKTM



© Dmhojd Hmtrkb Pmsmorbl Bgrpgrotkgj. Occ Pkelts Pmsmrvmd.

www.dmhojdhmtrkb.bgh

Agccgw us gj Twkttmr

Ngkj Ckjimdkj Ergup

Ckim us gj Aobm`ggi

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