Laudo Ergonômico - Caixa Supermercado

LAUDO ERGONÔMICO - NR - 17

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ÍNDICE I. II. II. III. III. IV. IV. V. VI. VI. VII. VII. VIII VIII.. IX. IX. X. XI. XI. XII. XII. XIII XIII.. XIV XIV. XV. XV.

IDEN IDENTI TIFI FICA CAÇÃ ÇÃO O E CARA CARACT CTER ERIZ IZAÇ AÇÃO ÃO.. .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... RELA RELAÇÃ ÇÃO O SETO SETORE RES/ S/FU FUNÇ NÇÕE ÕES. S... ..... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... .... .. INTR INTROD ODUÇ UÇÃO ÃO.. .... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... BASE BASES S LEGA LEGAIS IS... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ..... REGI REGIST STRO RO E DIVU DIVULG LGAÇ AÇÃO ÃO DE DE DADO DADOS. S... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... DAS DAS RESP RESPON ONSA SABI BILI LIDA DADE DES. S.... ...... ..... .... ..... ...... ..... ..... ...... ..... ..... ..... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .. METO METODO DOLO LOGI GIA A E EQUIP EQUIPAMENT MENTOS OS.. ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .... ..... ...... ..... ..... ..... LAUD LAUDO O ERGO ERGONÔ NÔMI MICO CO.. ..... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .. RESU RESUL LTADO DOS S DAS DAS AVALIAÇ LIAÇÕE ÕES. S... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... ..... ..... ..... ...... ..... ..... ...... ..... .... ..... ..... POSS POSSÍV ÍVEI EIS S DANO DANOS S À SAÚD SAÚDE. E.... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... .. DICA DICAS S DE ERGON ERGONOM OMIA IA.. ..... ...... ..... ..... ...... ..... .... ..... ...... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ... DICA DICAS S GERA GERAIS IS DE DE ERGO ERGONO NOMI MIA. A... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .... ..... ...... ... CONS CO NSID IDER ERAÇ AÇÕE ÕES S SOB SOBRE RE OS POST POSTOS OS DE TRAB TRABAL ALO O.. .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .. EXER EXERCÍ CÍCI CIOS OS DE RELA RELAXA XAME MENT NTO O PA PARA OS FUNC FUNCIO ION! N!RI RIOS OS.. ..... ..... ..... ...... ..... .... ..... ...... ..... ..... ..... CONS CO NSID IDER ERAÇ AÇÕE ÕES S FINA FINAIS IS... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... ..... .... ..... ...... ..... ..... ...... .....

I " IDENTIFICAÇÃO E CARACTERIZAÇÃO • • • • • •

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EMPRESA# C.N.P.%.# ENDEREÇO# BAIRRO# CIDADE# CDIGO ATIVIDADE ATIVIDADE CNAE0# ATIVIDADE ATIVIDADE PRINCIPAL PRINCIPAL

TELESOLUÇÕES TELEMAR$ETING LTDA LTDA &'.()*.+,'/&&&' " ** AVENIDA AVENIDA RIO BRANCO- *) " '& & ANDAR CENTRO RIO DE %ANEIRO )1.,, " * 234567 234567 64898: 64898:6:; 6:;77 :; 7;598< 7;598<27 27 =5;746:2 =5;746:277 =58>?8 =58>?8=6@ =6@;>4 ;>4; ; 7

DE ACORDO COM O C.N.P.%.0# ;=5;767- >2 ;7=;?88?6:67 6>4;5825;>4; ( GRAU DE RISCO# (*/'(/(&&( DATA DATA VISTORIA TCNICA#

II " RELAÇÃO SETORES / FUNÇÕES SETOR FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D

FUNÇÕES

QUANT.

LAUDO ERGONÔMICO – NR 17

TELEMAR$ETING

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OPERADOR DE TELEMAR$ETING

1(

SUPERVISOR

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ATENDENTE ATENDENTE

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RECEPÇÃO

III " INTRODUÇÃO E74; L63:2 E52>H8?2 28 ;@6256:2 :; 6?25:2 ?2 67 :85;458J;7 :6 NR')- E52>286. O L63:2 L63:2 E52>H8 E52>H8?2 ?2 K =654; =654; 8>4;56> 8>4;56>4; 4; :2 ?2>3> ?2>3>42 42 687 6=@2 :67 8>8?864 8>8?8648967 8967 :6 ;=5;7 ;=5;76 6 >2 ?6=2 :; =5;7;596<2 :6 76:; ; :6 8>4;58:6:; :27 4566@6:25;7- :;9;>:2 ;7465 6548?3@6:2 ?2 67 :;687 >2567 :; S;356><6 ; M;:8?8>6 M;:8?8>6 :2 T566@2T566@2- ; =6548?3@65 ?2 2 P52566 P52566 :; C2>452@; MK:8?2 :6 S6:; O?3=6?82>6@ O?3=6?82>6@  PCMSO- ; 2 PPRA  P52566 :; P5;9;><2 :; R87?27 A8;>4687. S;3 2;4892 K 25>;?;5 =65;4527 @;687 ; 4K?>8?27 ?2>78:;56>:2 67 ?2>:8<;7 :; 4566@2 3; 8>?@3; 67=;?427 5;@6?82>6:2 5;@6?82>6:277 62 28@8582- 627 ;38=6;>427 ;38=6;>427 ; 7 ?2>:8<;7 68;>4687 68;>4687 :2 =2742 :; 4566@2 4566@2 ;  =5=586 256>8J6<2 256>8J6<2 :2 4566@2.P656 696@865 6 6:6=46<2 :67 ?2>:8<;7 :; 4566@2 7 ?656?4;5748?67 =78?28782@8?67 :27 4566@6:25;7- ?6; 62 ;=5;6:25 5;6@8J65 6 6>@87; ;52>H8?6 :2 4566@2- :;9;>:2 6 ;76 625:65- >2 >82- 67 ?2>:8<;7 :; 4566@2 ?2>25; ;746;@;?8:2 >;746 N256 R;3@6;>46:256 . N;@;7 N;@;7 ;742 ;742 :;7?58 :;7?58467 467 8>256 8>256<; <;77 725;# 725;# ?656?4 ?656?4;5 ;5748 748?67 ?67 :; ?6:6 ?6:6 7;425 7;425 :2 ;746; ;746;@;? @;?8; 8;>42 >42-- 38> 38>67 67 ; ;38=6;>427 8>746@6:27- 3><;7 ;;5?8:67 ; 4566@6:25;7 ;=27427- ?656?4;58J6<2 :67 64898:6:;7 :;7;>92@98:67- ;:8:67 :; ?2>452@; ; =524;<2 348@8J6:67- 5;?2>;?8;>42 ; 696@86<;7 :27 587?27 68;>4687 ;874;>4;7- ; ?22- 27;596<;7 ; 5;?2;>:6<;7 =;548>;>4;7 . P656 ;;842 :;74; @63:2 ?2>78:;56"7; # '0 M28@8582 :27 =27427 :; 4566@2. S;=5; 3; 2 4566@2 =3:;5 7;5 ;;?346:2 >6 =278<2 7;>46:6- 2 =2742 :; 4566@2 :;9; 7;5 =@6>;6:2 23 6:6=46:2 =656 ;746 =278<2 . P656 4566@2 6>36@ 7;>46:2 23 3; 4;>6 :; 7;5 ;842 ; =K- 67 6>?6:67- ;767- ;7?5896>8>67 ; 27 =68>K87 :;9; =52=25?82>6 =52=25?82>655 62 4566@6:25 ?2>:8<;7 ?2>:8<;7 :; 26 =274356=274356- 98736@8J6<2 98736@8J6<2 ; 2=;56<2 2=;56<2 ; :;9; 64;>:;5 627 7;38>4;7 7;38>4;7 5;3878427 >827# 60 4;5 6@4356 ; ?656?4;5748?67 :6 73=;5?8; :; 4566@2 ?2=649;87 ?2 2 48=2 :; 64898:6:;- ?2 6 :874>?86 5;3;58:6 :27 2@27 62 ?6=2 :; 4566@2 ; ?2 6 6@4356 :2 677;>42W 0 4;5 5;6 :; 4566@2 :; ?8@ 6@?6>?; ; 98736@8J6<2 =;@2 4566@6:25W ?0 4;5 ?656?4;5748 ?656?4;5748?67 ?67 :8;>782>687 :8;>782>687 3; =27788@84; =27788@84; =278?82>6;>42 =278?82>6;>42 ; 298;>46<2 298;>46<2 6:;36:27 :27 7;;>427 ?25=25687W P656 4566@2 3; >;?;7784; 46K :6 348@8J6<2 :27 =K7- 6@K :27 5;3878427 ;746;@;?8:27 >2 7384; ').*.( 27 =;:687 ; :;687 ?26>:27 =656 6?82>6;>42 =;@27 =K7 :;9; 4;5 =278?82>6;>42 ; :8;>7;7 3; =27788@84; ?8@ 6@?6>?;- ; ?22 >3@27 6:;36:27 ;>45; 67 :89;5767 =654;7 :2 ?25=2 :2 4566@6:25 ; 3><2 :67 ?656?4;5748?67 ; =;?3@8658:6:;7 :2 4566@2 6 7;5 ;;?346:2. O7 677;>427 348@8J6:27 >27 =27427 :; 4566@2 :;9; 64;>:;5 627 7;38>4;7 5;3878427 >827 :; ?2>2542# 60 6@4356 63749;@  ;7464356 :2 4566@6:25 ;  >6435;J6 :6 3><2 ;;5?8:6W 0 ?656?4;5748?67 :; =23?6 23 >;>36 ?2>256<2 >6 67; :2 677;>42W ?0 25:6 52>46@ 655;:2>:6:6W :0 ;>?2742 ?2 256 @;9;;>4; 6:6=46:6 62 ?25=2 =656 =524;<2 :6 5;82 @265. P656 67 64898:6:;7 ; 3; 27 4566@27 :;96 7;5 5;6@8J6:27 7;>46:27- 6 =65485 :6 6>@87; ;52>H8?6 :2 4566@2- =2:;5 7;5 ;88:2 73=254; =656 27 =K7 3; 7; 6:6=4; 62 ?2=58;>42 :6 =;5>6 :2 4566@6:25. P656 67 64898:6:;7 ; 3; 27 4566@27 :;96 7;5 5;6@8J6:27 :; =K- :;9; 7;5 ?2@2?6:27 677;>427 =656 :;7?6>72 ; @2?687 ; 3; =2776 7;5 348@8J6:27 =25 42:27 27 4566@6:25;7 :356>4; 67 =63767. (0 E38=6;>427 :27 =27427 :; 4566@2. T2:27 27 ;38=6;>427 3; ?2=; 3 =2742 :; 4566@2 :;9; ;7465 6:;36:27 7 ?656?4;5748?67 =78?28782@8?67 :27 4566@6:25;7 ;  >6435;J6 :2 4566@2 6 7;5 ;;?346:2. N67 64898:6:;7 3; ;>92@96 @;84356 :; :2?3;>427 =656 :8846<2- :648@25686 23 ;?6>25686 :;9;# 60 7;5 25>;?8:2 73=254; 6:;36:2 =656 :2?3;>427 3; =2776 7;5 63746:2 =52=25?82>6>:2 26 =27435698736@8J6<2 ; 2=;56<2- ;9846>:2 298;>46<2 5;;>4; :2 =;7?2<2 ; 6:86 98736@W FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D


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0 7;5 348@8J6:2 :2?3;>42 :; ?8@ @;88@8:6:; 7;=5; 3; =2779;@- 7;>:2 9;:6:6 6 348@8J6<2 :2 =6=;@ 58@6>4;- 23 :; 36@3;5 23452 48=2 3; =52923; 237?6;>42 . *0 O7 ;38=6;>427 348@8J6:27 >2 =52?;776;>42 ;@;45H>8?2 :; :6:27 ?2 4;58>687 :; 9:;2 :;9; 27;5965 2 7;38>4;# 60 ?2>:8<;7 :; 28@8:6:; 738?8;>4;7 =656 =;58485 2 6374; :6 4;@6 :2 ;38=6;>42  8@38>6<2 :2 68;>4;- =524;;>:2"6 ?2>456 5;@;27- ; =52=25?82>65 ?255;427 >3@27 :; 98788@8:6:; 62 4566@6:25W 0 2 4;?@6:2 :;9; 7;5 8>:;=;>:;>4; ; 4;5 28@8:6:;- =;5848>:2 62 4566@6:25 6374"@2 :; 6?25:2 ?2 67 465;67 6 7;5; ;;?346:67W ?0 6 4;@6- 2 4;?@6:2 ; 2 73=254; =656 :2?3;>427 :;9; 7;5 ?2@2?6:27 :; 6>;856 3; 67 :874>?867 2@2" 4;@6- 2@2"4;?@6:2 ; 2@2":2?3;>42 7;6 6=5286:6;>4; 83687W :0 7;5; =278?82>6:27 ; 73=;5?8;7 :; 4566@2 ?2 6@4356 63749;@. Q36>:2 27 ;38=6;>427 :; =52?;776;>42 ;@;45H>8?2 :; :6:27 ?2 4;58>687 :; 9:;2 25; 348@8J6:27 ;9;>436@;>4; =2:;52 7;5 :87=;>76:67 67 ;8Y>?867 =5;987467 >2 7384; ').1.* 27;596:6 6 >6435;J6 :67 465;67 ;;?346:67 ; @;96>:2"7; ; ?2>46 6 6>@87; ;52>H8?6 :2 4566@2. +0 C2>:8<;7 68;>4687 :; 4566@2. A7 ?2>:8<;7 68;>4687 :; 4566@2 :;9; ;7465 6:;36:67 7 ?656?4;5748?67 =78?28782@8?67 :27 4566@6:25;7 ;  >6435;J6 :2 4566@2 6 7;5 ;;?346:2. N27 @2?687 :; 4566@2 2>:; 72 ;;?346:67 64898:6:;7 3; ;86 72@8?846<2 8>4;@;?436@ ; 64;><2 ?2>746>4;7- 4687 ?22# 76@67 :; ?2>452@;- @625645827- ;7?5845827- 76@67 :; :;7;>92@98;>42 23 6>@87; :; =52;427- :;>45; 234527- 72 5;?2;>:6:67 67 7;38>4;7 ?2>:8<;7 :; ?2>2542# 60 >9;87 :; 53:2 :; 6?25:2 ?2 2 ;746;@;?8:2 >6 NBR '&'+(- >256 5678@;856 5;87456:6 >2 INMETROW 0 0 >:8?; :; 4;=;564356 ;;4896 ;>45; (&C 98>4;0 ; (*C 98>4; ; 45Y7 5637 ?;>456:270W ?0 9;@2?8:6:; :2 65 >2"73=;5825 6 &-)+/7W :0 38:6:; 5;@64896 :2 65 >2"8>;5825 6 1& 365;>460 =25 ?;>42. P656 67 64898:6:;7 3; =27736 67 ?656?4;5748?67 :;8>8:67 >2 7384; ').+.(- 67 >2 6=5;7;>46 ;3896@Y>?86 23 ?255;@6<2 ?2 63;@67 5;@6?82>6:67 >6 NBR '&'+(- 2 >9;@ :; 53:2 6?;849;@ =656 ;;842 :; ?2>2542 7;5 :; 64K + :B A0 ; 6 ?3596 :; 696@86<2 :; 53:2 NC0 :; 96@25 >2"73=;5825 6 & :B. O7 =65;4527 =5;987427 >2 7384; ').+.( :;9; 7;5 ;:8:27 >27 =27427 :; 4566@2- 7;>:2 27 >9;87 :; 53:2 :;4;58>6:27 =5827  J2>6 63:84896 ; 67 :;687 96589;87 >6 6@4356 :2 456 :2 4566@6:25. E 42:27 27 @2?687 :; 4566@2 :;9; 69;5 8@38>6<2 6:;36:6- >64356@ 23 65488?86@- ;56@ 23 73=@;;>465- 6=52=586:6  >6435;J6 :6 64898:6:;. 60 A 8@38>6<2 ;56@ :;9; 7;5 3>825;;>4; :874583:6 ; :8376. 0 A 8@38>6<2 ;56@ 23 73=@;;>465 :;9; 7;5 =52;46:6 ; 8>746@6:6 :; 256 6 ;98465 237?6;>42- 5;@;27 8>?H2:27- 72567 ; ?2>45674;7 ;?;778927. ?0 O7 >9;87 >827 :; 8@38>6;>42 6 7;5; 27;596:27 >27 @2?687 :; 4566@2 72 27 96@25;7 :; 8@38>>?867 ;746;@;?8:27 >6 NBR +1'*- >256 5678@;856 5;87456:6 >2 INMETRO. :0 A ;:8<2 :27 >9;87 :; 8@38>6;>42 =5;987427 >2 7384; @;456 C- :;9; 7;5 ;846 >2 ?6=2 :; 4566@2 2>:; 7; 5;6@8J6 6 465;6 98736@- 348@8J6>:2"7; :; @3;452 ?2 242?K@3@6 ?25588:6 =656 6 7;>788@8:6:; :2 2@2 36>2 ; ; 3><2 :2 >3@2 :; 8>?8:Y>?86. ;0 Q36>:2 >2 =3:;5 7;5 :;8>8:2 2 ?6=2 :; 4566@2 =5;98742 >2 7384; @;456 D- ;74; 7;5 3 =@6>2 258J2>46@ 6 &-)+ 7;4;>46 ; ?8>?2 ?;>4;45270 :2 =872. 0 O56>8J6<2 :2 4566@2. A 256>8J6<2 :2 4566@2 :;9; 7;5 6:;36:6 7 ?656?4;5748?67 =78?28782@8?67 :27 4566@6:25;7 ;  >6435;J6 :2 4566@2 6 7;5 ;;?346:2. A 256>8J6<2 :2 4566@2- =656 ;;842 :;746 NR- :;9; @;965 ; ?2>78:;56<2- >2 >82# 60 67 >2567 :; =52:3<2W 0 2 2:2 2=;564582W ?0 6 ;8Y>?86 :; 4;=2W :0 6 :;4;58>6<2 :2 ?2>4;:2 :; 4;=2W ;0 2 5842 :; 4566@2W 0 2 ?2>4;:2 :67 465;67. FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D


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N67 64898:6:;7 3; ;86 725;?656 37?3@65 ;7448?6 23 :8>8?6 :2 =;7?2<2- 2527- :2572 ; ;527 73=;5825;7 ; 8>;5825;7- ; 6 =65485 :6 6>@87; ;52>H8?6 :2 4566@2- :;9; 7;5 27;596:2 2 7;38>4;# 60 42:2 ; 36@3;5 7874;6 :; 696@86<2 :; :;7;=;>2 =656 ;;842 :; 5;3>;56<2 ; 96>46;>7 :; 36@3;5 ;7=K?8; :;9; @;965 ; ?2>78:;56<2 67 5;=;5?377;7 725; 6 76:; :27 4566@6:25;7W 0 :;9; 7;5 8>?@3:67 =63767 =656 :;7?6>72W ?0 36>:2 :2 5;425>2 :2 4566@2- 6=7 36@3;5 48=2 :; 66746;>42 836@ 23 73=;5825 6 '+ 38>J;0 :867- 6 ;8Y>?86 :; =52:3<2 :;9;5 =;58485 3 5;425>2 56:64892 627 >9;87 :; =52:3<2 98;>4; >6 K=2?6 6>4;5825 62 66746;>42. N67 64898:6:;7 :; =52?;776;>42 ;@;45H>8?2 :; :6:27- :;9;"7;- 76@92 2 :87=2742 ; ?2>9;><;7 ; 6?25:27 ?2@;48927 :; 4566@2- 27;5965 2 7;38>4;# 60 2 ;=5;6:25 >2 :;9; =5229;5 36@3;5 7874;6 :; 696@86<2 :27 4566@6:25;7 ;>92@98:27 >67 64898:6:;7 :; :8846<2- 67;6:2 >2 >;52 8>:898:36@ :; 423;7 725; 2 4;?@6:2- 8>?@3789; 2 6342648J6:2=656 ;;842 :; 5;3>;56<2 ; 96>46;>7 :; 36@3;5 ;7=K?8;W 0 2 >;52 82 :; 423;7 5;687 ;88:27 =;@2 ;=5;6:25 >2 :;9; 7;5 73=;5825 6 [ 28420 8@ =25 256 4566@6:6- 7;>:2 ?2>78:;56:2 423; 5;6@- =656 ;;842 :;746 NR- ?6:6 298;>42 :; =5;772 725; 2 4;?@6:2W ?0 2 4;=2 ;;4892 :; 4566@2 :; ;>456:6 :; :6:27 >2 :;9; ;?;:;5 2 @884; 82 :; + ?8>?20 25677;>:2 3;- >2 =;52:2 :; 4;=2 5;746>4; :6 25>6:6- 2 4566@6:25 =2:;5 ;;5?;5 234567 64898:6:;727;596:2 2 :87=2742 >2 654. 1[ :6 C2>72@8:6<2 :67 L;87 :2 T566@2- :;7:; 3; >2 ;86 298;>427 5;=;4848927- >; ;725<2 98736@W :0 >67 64898:6:;7 :; ;>456:6 :; :6:27 :;9; 69;5- >2 >82- 36 =6376 :; '& :;J0 8>3427 =656 ?6:6 +& ?8>;>460 8>3427 4566@6:27- >2 :;:3J8:27 :6 25>6:6 >256@ :; 4566@2W ;0 36>:2 :2 5;425>2 62 4566@2- 6=7 36@3;5 48=2 :; 66746;>42 836@ 23 73=;5825 6 '+ 38>J;0 :867- 6 ;8Y>?86 :; =52:3<2 ; 5;@6<2 62 >;52 :; 423;7 :;9;5 7;5 8>8?86:2 ; >9;87 8>;5825;7 :2 82 ;746;@;?8:2 >6 6@>;6 \\ ; 7;5 6=@86:6 =525;77896;>4;.

S; 6 ;=5;76 =277385 C28772 I>4;5>6 :; P5;9;><2 :; A?8:;>4;7 " CIPA- ;74; L63:2 =2:;5 7;5 :87?348:2 ; 5;3>82 ; 6 ?=86 6>;6:6 62 @8952 :; ATAS.

IV  BASES LEGAIS NR ')  E52>286 P2546586 *('1 :; &[ :; %UNO DE ',)[0 D;?5;42 ()[(/,[ ; L;8 ,[)(/,[ P5;98:Y>?86 S2?86@0 NR ') ').'.(. ]P656 696@865 6 6:6=46<2 :67 ?2>:8<;7 :; 4566@2 7 ?656?4;5748?67 =78?28782@8?67 :27 4566@6:25;7- ?6; 62 ;=5;6:25 5;6@8J65 6 6>@87; ;52>H8?6 :2 4566@2- :;9;>:2 6 ;76 625:65- >2 >82- 67 ?2>:8<;7 :; 4566@2 ?2>25; ;746;@;?8:2 >;746 N256 R;3@6;>46:256^. L;8 ,[)(/,[ " A54. +[ " _ 12 " D;? ()[(/,[  A54.   _ + ]A ;=5;76 :;9;5 ;@62565 ; 6>4;5 6436@8J6:2 P;58@ P528778258?2 656>;>:2 67 64898:6:;7 :;7;>92@98:67 =;@2 4566@6:25 ; 25>;?;5 6 ;74;- 36>:2 :6 5;7?872 :2 ?2>45642 :; 4566@2- ?=86 634Y>48?6 :;74; :2?3;>42^. O34567 5;;5Y>?867 6:246:67# FUNDACENTROW ACGI A;58?6> C2>;5;>?; 2 G29;5>;>46@ I>:374586@ `8;>87470. NIOS N6482>6@ I>748434; 25 O??3=6482>6@ S6;4` 6>: ;6@40. OSA O??3=6482>6@ S6;4` 6>: ;6@4 A:8>87456482>0. FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D


+

OMS O56>8J6<2 M3>:86@ :6 S6:;0. OIT O56>8J6<2 I>4;5>6?82>6@ :2 T566@20.

V " REGISTRO E DIVULGAÇÃO DOS DADOS A7 8>256<;7 4K?>8?67 ; 6:8>8745648967- 4687 ?22# L63:27 A8;>4687- M6=67 :; R87?2- 5;@6<2 :; 3>?82>5827 ;=27427 6 6;>4;7 >2?8927 ;52>H8?27 ?2 67 5;7=;?48967 3><;7 ; 7;425;7- ; ?22 234527 :6:27 =;548>;>4;7 :;9;52 =;56>;?;5 :87=2>9;87 =656 ?2>73@46 =;@6 CIPA- 4566@6:25;7 ; :;687 8>4;5;776:27- ?22 46K- =656 ;9;>436@ 87?6@8J6<2 =;@67 634258:6:;7 ?2=;4;>4;7- =25 =;52:2 >82 :; (& 6>27.

VI " DAS RESPONSABILIDADES D2 ;=5;6:25# I " ;746;@;?;5- 8=@;;>465 ; 677;3565 2 ?3=58;>42 :6 NR"') " ERGONOMIA - ?22 64898:6:; =;56>;>4; :6 ;=5;76 23 8>748438<2 . D27 4566@6:25;7# I " ?2@62565 6 =6548?8=65 >6 73;742 :; ;@25867 >27 =27427 :; 4566@2W II " 8>2565 62 7;3 73=;5825 8;5538?2 :85;42 2?255Y>?867 3;- 6 7;3 3@6;>42- =2776 8=@8?65 587?27  76:; :27 4566@6:25;7.

VII " METODOLOGIA E EQUIPAMENTOS ' " NÍVEIS DE ILUMINAMENTO A7 ;:8<;7 :27 >9;87 :; 8@38>6;>42 72 ;;?346:67 >2 ?6=2 :; 4566@2 2>:; 7; 5;6@8J6 6 465;6 98736@. Q36>:2 >2 =3:;5 7;5 :;8>8:2 2 ?6=2 :; 4566@2- ;74; 7;5 3 =@6>2 258J2>46@ 6 &-)+  :2 =872- ; =2>427 ?2>78:;56:27 5;=5;7;>4648927 :67 ?2>:8<;7 :; 8@38>6;>42 :2 68;>4;. O7 >9;87 :; 8@38>6;>42 256 696@86:27 >27 @2?687 :; 4566@2 :356>4; 7367 64898:6:;7 >25687 ; 6843687. U76>:2 ?22 ?584K582 :; 8>4;5=5;46<2 6 ?2=656<2 :27 96@25;7 248:27 >27 @2?687 :; 4566@2- ?2 27 >9;87 >827 ;88:27 :; 8@38>6;>42 ; lux, 5;?2;>:6:27 =25 48=2 :; 64898:6:; 5;6@8J6:6- :; 6?25:2 ?2 2 84; ').+.*.*. >6 NR"') "^ERGONOMIA^- 2>:; 27 >9;87 72 ;746;@;?8:27 >6 NBR +1'*- >256 5678@;856 5;87456:6 >2 INMETRO. A I@38>6<2 :;823 :; 7;5 6;>4; 8>76@35; :; 6?25:2 ?2 6 P2546586 >. *)+' :; (*.''.',,&. N6 5;6@8J6<2 :67 696@86<;7 :27 >9;87 :; I@38>6;>42 28 348@8J6:2 2 7;38>4; 8>7453;>46@# M2:;@2# EC ' M65?6# AGNER R6>;5 # :; &  (&&.&& @3 ( " NÍVEIS DE PRESSÃO SONORA O7 >9;87 :; 53:2 CONTÍNUO 23 INTERMITENTE- 72 ;:8:27 ; :;?8K87 " :B- ?2 2 8>7453;>42 :; ;:8<2 :;98:6;>4; ?6@856:2- 2=;56>:2 >2 ?85?3842 :; ?2=;>76<2 ]A^ ; ?85?3842 :; 5;7=2746 LENTA 7@2a0. A7 @;843567 256 ;;436:67 =5867 62 2398:2 :2 3>?82>582. O7 >9;87 :; 53:2 :; IMPACTO- 72 ;:8:27 ; :;?8K87 " :B- ?2 2 8>7453;>42 :; ;:8<2 :;98:6;>4; ?6@856:2- 2=;56>:2 >2 ?85?3842 :; ?2=;>76<2 ]C^ ; ?85?3842 :; 5;7=2746 R!PIDA 6740. A7 @;843567 256 ;;436:67 >6 6@4356 :6 J2>6 63:848960 =5867 62 2398:2 :2 3>?82>582. U76>:2 ?22 ?584K582 :; 8>4;5=5;46<2 6 ?2=656<2 :27 >9;87 :; =5;772 72>256 248:27 >27 @2?687 :; 4566@2?2 27 >9;87 827 ;746;@;?8:27 =;@6 @;87@6<2 5678@;856 6>;2 ' ; ( :6 NR"'+ :6 P2546586 *('1/)[ :2 MT.0- ; 3><2 :2 4;=2 :; ;=278<2. FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D




A L;87@6<2 B5678@;856- :2 =2>42 :; 98746 ;52>H8?2- ?2>78:;56 ?22 =5;3:8?8687  76:; 67 64898:6:;7 3; 8=@8?6 ; ;=278<;7 6 >9;87 :; 53:2 6?86 :27 L884;7 :6 NBR '&'+(- 2 >9;@ :; 53:2 6?;849;@ =656 ;;842 :; ?2>2542 7;5 :; 64K + :B A0 ; 6 ?3596 :; 696@86<2 :; 53:2 NC0 :; 96@25 >2"73=;5825 6 & :B. N6 5;6@8J6<2 :67 696@86<;7 :; 53:2 28 348@8J6:2 2 7;38>4; I>7453;>46@#

M;:8:25 :8846@ :; >9;@ :; =5;772 72>256 M65?6# L3452>- 2:;@2 SL"1&&' R6>;# :; *&  '*& :B N6 5;6@8J6<2 :67 696@86<;7 :; 9;@2?8:6:; :2 9;>42- 28 348@8J6:2 2 7;38>4; I>7453;>46@# A>;H;452 D8846@ P25448@ M65?6 # L3452> M2:;@2 # AM " 1(&' N6 5;6@8J6<2 :67 696@86<;7 :; 4;=;564356 ; 38:6:; 5;@64896- 28 348@8J6:2 2 7;38>4; I>7453;>46@# E52"85H;452 D8846@ M65?6 # LUTRON

FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D

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NÚMERO DE FUNCION!RIOS NA FUNÇÃO# POPULAÇÃO GE# O PRINCIPAIS TAREFAS DO POSTO DE TRABALO OPERADOR DE TELEMR$ETING " E;?346 7;>46:2- 2 64;>:8;>42 =;@2 4;@;2>; 627 ?@8;>4;7 ; 6456 :;74;7 ?@8;>4;7- =6776>:2"@;7 67 8>256<;7 5;@648967 62 7;3 ?2>;?8;>42 .

ANTROPOMETRIA SEXO APRESENTADO RECOMENDADO M/F M/F ITEM ELEMENTO DE CONTROLE

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ESTATURA APRESENTADO RECOMENDADO A '-+  ;:860 '-&  '-)&  PARbMETRO EVIDcNCIA OB%ETIVA ENCONTRADO DIREITO ESQUERDO 7;>46:2 6>256@

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T566@2 ; 435>2 :8582  7 N;>36 M>82 *&& @3 V872 =656 =;542 72 267 ?2>:8<;7 :; 8@38>6;>42 1+"+ :BA0 N2 ;98:;>?86:2

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IX " RESULTADOS DAS AVALIAÇÕES ' " NÍVEIS DE ILUMINAMENTO  

T2:27 27 =27427 :; 4566@2 696@86:27 >2 648>856 27 >827 5;?2;>:6:27 =;@6 @;87@6<2 98;>4; NBR +1'* :6 ABNT0 . N9;@ :; 8@38>6;>42 2>84256:2 >2 2; PA '&&11 " R66@ 1'+ # &([ L3 " M>82 ;88:2 " *&& L3 E 42:27 27 =2>427 :2 68;>4;  76@2 :; 4;@;65d;48> 0 27 >9;87 :; 8@38>6;>42 :;9; 7;5 27 ;727 45;J;>427 @3;7  *&& @3 0- 23 ?2 96586<2 >2 8>;5825 6 )&e- =656 ?86 23 =656 682 . I742 7; :;9;- 6 ;98465 3; 36>:2 27 2@27 7685; :2 ?6=2 : 4566@2- >2 66 3 4566@2 ;?;77892 :2 nervo óptico- 7; 6:6=46>:2 67 >2967 96586<;7 :; >9;87 :; 8@38>6;>42- ;9846>:2"7; 6 6:86 2?3@65- 6@K :; 234527 =52@;67 :; 76:; ;56:27 =25 96586<;7 6?;>436:67 :; >9;87 :; 8@38>>?867 .

 N9;@ :; 8@38>6;>42 2>84256:2 >6 R;?;=<2 #

B6@?2 :; 64;>:8;>42 :6 5;?;=?82>8746 # '', @3  M>82 ;88:2  *&& @3 O7 >9;87 :; 53:2  +(- :BA 0 ;746 ; 6682 :6 >256 . T;=;564356 :; ([-+ &C ;746 256 :6 N256 . V;5 84; + :;74; @63:2 . U8:6:; R;@64896 :; 1[e ;746 :;>452 :6 N256 . A 5;?;=?82>8746 4; 6 @8;5:6:; :; 6>:65 >2 7;425- >2 8?6>:2 7;=5; >6 =278<2 7;>46:6 ; 46K >2 2=;56 =;56>;>4;;>4; 2 8?52 . A=;>67 28 9;588?6:2 3; 6 6@4356 :2 2>8425 :; 9:;2 ;746 3842 6@46 ; 5;@6<2 62 ?6=2 98736@ :6 5;?;=?82>8746 . (. EXPOSIÇÃO À NÍVEIS DE PRESSÃO SONORA  O7 >9;87 :; 53:2 ;>?2>456:27 >2 S6@2 :; T;@;65d;48>- 72 ;56:27 6=;>67 =;@67 ?2>9;576<;7 :27     

2=;56:25;7 ?2 27 ?@8;>4;7- 986 4;@;2>8?6- >2 7;>:2 ;>?2>456:6 38>6 23 ;38=6;>42 3; ?637677; 53:2 =656 2 68;>4; . O7 ] ;6: S;4 ]- 348@8J6:27 >67 2=;56<;7 :; T;@;65d;48>- =2773; 56:36<2 :; 92@3;- >27 3687 27 2=;56:25;7 5;3@6 :; 6?25:2 ?2 736 >;?;778:6:; . A ;:8<2 ;;436:6 :85;46;>4; ; 3 ;6: S;4- 28 :; )1- :BA- 23 7;6 2 ;72 >9;@ :; ;8772 :; 3 4;@;2>; 5;78:;>?86@ . RECOMENDAÇÃO " O7 2=;56:25;7 :;9;52 6@4;5>65 6 ?2@2?6<2 :27 ;6: S;4- 6 ?6:6 38>J; 8>3427- =656 :65 2 6@982 63:84892 . A =5=586 L;87@6<2  =529; 6 25>6:6 :; 4566@2 ; 7;87 2567- =;@2 =5=582 48=2 :; 64898:6:;. N2 PCMSO- :;9;5 ?2>7465 27 ;6;7 63:82@8?27 =656 27 O=;56:25;7 :; T;@;65d;48>- =656 6?2=6>65 67 73=27467 =;5:67 63:848967 . C6; @;565- 3; >256@;>4; 27 3>?82>5827- 6J; 25>6:67 :3=@67- 2 3; =2:;5 6?655;465 :6>27 62 6=65;@2 63:84892- =;@6 725;?656 :; 53:2- =58>?8=6@;>4; 7; >2 239;5 5;3@6; :; 92@3; :; 72 ; 234527 ;6: S;4 .

( " EXPOSIÇÃO AO CALOR N2  ;=278<2 254; 62 ?6@25- =287 42:2 2 68;>4; K ?@8648J6:2 64569K7 :; 7874;67 :; 65 ?2>:8?82>6:2- 7;>:2 6 4;=;564356 :;4;?46:6 :; (-( &C- >2 2; PA '&&11 " R66@ 1'+ . O 3; =5;?876 7;5 5;6@8J6:2 =;@6 ;=5;76 K 6 6>34;><2 :6 4;=;564356 ;>45; (& &C ; (* &C =656 64;>:8;>42 6 N256 R;3@6;>46:256 :;J;77;4; " NR "')- 3; 5;?2;>:6 >2 84; ').+.(- 3; 6 4;=;564356 83; ;>45; (& &C ; (* &C- ; ?22 6 U8:6:; R;@64896 >2 8>;5825 6 1&e .  A ;:8<2 :; U8:6:; R;@64896 28 :; 1e >2 2; PA '&&11 " R66@ 1'+ - @22- 64;>:;>:2 6 N256 . FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D


,

 A 9;@2?8:6:; :2 65 >2 73=;5825 6 &.)+ /7 K 46K 36 ;8Y>?86 :6 N256 .  F28 ;:8:2 64569K7 :; 6>;H;452 ; 95827 =2>427 :2 S6@2 :; T;@;65d;48> ; 2 5;73@46:2 248:2 28 #  B2; PA '&&11 " R66@ 1'+ . " &.' /7 .  N27 :;687 2;7 " &.* /7W =2546>42 :;>452 :27 =65;4527 :6 N256 .

*  POSTURAS INADEQUADAS

A0 O=;56:25 :; T;@;65d;48> '. S8436<2 6436@ 6. D;7?58<2 F3>?82>582 =;56>;?; 7;>46:2 5;?;;>:2/;;436>:2 @86<;7 4;@;H>8?67 ; 2=;56>:2 2 ?2=346:25  8?520 348@8J6>:2"7; :2 4;?@6:2 ; 237; =656 736 465;6 . A ;76 :; 4566@2 K 58:6 ?2 67 7;38>4;7 :8;>7;7 # @65356 # [& ?W ?2=58;>42 # & ? ; 6@4356 # )& ?  =872  ;76 0- ;874; 46K 6>4;=6527 @64;5687 =656 7;=656<2 :27 2;7 . O 2>8425 8?6 6682 :2 ?6=2 98736@ >256@- ; ?22 6 5;6 :; 4566@2- 725; 6 ;76 K 8>738?8;>4; =656 2 4566@2 =287 >2 ?6; 2 4;?@6:2- 237; ; 2>8425 ; =278<2 52>46@ 62 2=;56:25- 2 3; 7;586 ?255;42 . O 2>8425 K ?2@2?6:2 >6 @64;56@ :6 ;76- 6J;>:2 ?2 3; 2 2=;56:25 4566@; ?2 6 ?6;<6 @64;56@8J6:6- 25<6>:2 =58>?8=6@;>4; 67 ?2@3>67 ?;59896@ ; 9;54;56@- 2 3; ?2 2 :;?255;5 :2 4566@2- ?63765 :25;7 . C22 6 =278<2 :2 4;?@6:2 ; 237; 8?6 8>?255;467 =;@2 =23?2 ;7=6<2- 46K 27 ;527 73=;5825;7 8?652 ?2 6:86 37?3@65 8>4;>76- 46>42 =;@6 298;>46<2 :27 56<27/27/:;:27- 6@K :; >2 4;5; 27 56<27 :67 ?6:;8567 =656 ;74; 73=254;- 7;>:2 7374;>46:27 =;@2 =5=582 ;725<2 :27 O=;56:25;7 .

FOTO DA ESTAÇÃO DE TRABALO DOS OPERADORES DE TELEMAR$ETING

V;5 A>;2 84; XIII- =656 98736@8J6<2 ?255;46 :6 =274356 =656 4566@2 ; ?2=346:25;7 ; ?2;>45827 725; ;74; =2742 :; 4566@2 .

. A>@87; ?548?6 N;746 3><2 2 3>?82>582 ;74 73;842  ?2>456<2 ;7448?6 :6 37?3@64356 8@64;56@;>4; :; 252756<27- 6>4;56<27 ; =3>27- 6@K :6 ?;598?6@ ; 4256?2@265- =25 =;52:27 =52@2>6:27- 7; 2:88?6<;7 :; =278<2. 2.

S8436<2 34356



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P52;465 72@3<;7 3>:6;>46:67 63;>46>:2"7; 6 5;6 :; 4566@2  ;76 0- =656 3; =2776 ?6;5 2 2>8425  :; 5;>4; =656 2 2=;56:25 0 6=282 =656 27 =3@727- 237; =582 6 2 :2 2=;56:25 72  ;76 ?2 2 4;?@6:2 3; 8?65 =5;;5Y>?86@;>4; ; 69;46 6682 :6 ;76 . C6:;856 ?2 6=282 =656 27 56<27 ; >3@2 :; ;>?2742 :; ''& 5637W I>4;596@27 =656 =;58485 298;>465"7; ?2 687 5;3;>?86W O7 8>4;596@27 =5;987427 >6 NR " ')72 =656 3; 7; 5;6@8J; ;;5??827 :; 6@2>6;>42 ; @;;7 =656 7; ;98465 67 D2547/L;5- 6778



?66:67 :; G8>748?6 L6256@ .X

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" POSSÍVEIS DANOS À SAÚDE AGENTES FÍSICOS#

 RUÍDO#

A7 38>67 ; ;38=6;>427 348@8J6:27 =;@6 ;=5;76 >2 =52:3J; 53:27 3; =2776 648>85 >9;87 ;?;778927- =5292?6>:2 =5;3J27  76:; . A 2?255Y>?86 :6 =;5:6 63:84896 :;=;>:; :27 7;38>4;7 6425;7# :2 4;=2 :6 ;=278<2- :6 8>4;>78:6:; >9;@ :; =5;772 72>2520- :6 737?;=488@8:6:; 8>:898:36@ ?656?4;5748?6 @86:6  =;7726 ;=27460 ; 48=2 ?2>4>328>4;584;>4; 23 8=6?420. E 3><2 :8742- 67 6@4;56<;7 63:848967 ; 2 6=65;?8;>42 :6 :2;><6 =2:;52 6>8;7465"7; 8;:8646;>4; 23 7; ?2;<656 6 =;5:;5 6 63:8<2 56:36@;>4;. O 53:2 ?6376 ;;8427 725; 2 7;5 36>2- 3; 92 :;7:; 3 78=@;7 8>?H2:2 64K 6@4;56<;7 23 :;;8427 =;56>;>4;7- =6776>:2 =25 ;;8427 4;=255827- ;>27 23 687 6?;>436:2. O 53:2 ;?;77892- ;>45;46>42- =2:; =52:3J85 ;;8427 687 65?6>4;7 725; 67 =;77267# ;;8427 725; 2 7874;6 63:848927- ;;8427 725; 2 7874;6 ;456"63:848927- ;;8427 725; 2 5;>:8;>42 >2 4566@6 ; ;;8427 725; 6 ?23>8?6<2. EFEITOS AUDITIVOS# A =;5:6 63:84896 8>:3J8:6 =;@2 53:2 =2:; 7;5 ?@67788?6:6 ; 45Y7 48=27# 2 45636 6?748?2- 6 =;5:6 63:84896 4;=25586 ; 6 =;5:6 =;56>;>4;. PERDA AUDITIVA PERMANENTE

A ;=278<2 5;=;48:6- :86 6=7 :86- 62 53:2 ;?;77892- =2:; @;965- 62 ?62 :; 6@3>7 6>27- 6 36 =;5:6 63:84896 855;9;579;@- D6 8>746@6<2 @;>46 ; =525;77896- =6776 :;7=;5?;8:6 =25 3842 4;=2. G;56@;>4;- 6 =;7726 7 :6 ?2>46 :6 :;8?8Y>?86 36>:2 67 @;7;7  ;742 696><6:67. PERDA AUDITIVA TEMPORÁRIA

C2>;?8:6 46K ?22 3:6><6 4;=25586 :2 @8865 :; 63:8<2- 2?255; 6=7 6 ;=278<2 6 53:2 8>4;>72=25 3 ?3542 =;52:2 :; 4;=2. O 53:2 ?6=6J :; =5292?65 36 =;5:6 4;=25586 7;5 ?6=6J :; =5292?65 36 =;5:6 =;56>;>4;- 6=7 @2>6 ;=278<2.

TRAUMA ACÚSTICO R;?2;>:6"7; :;>28>65 ?22 45636 6?748?2 6=;>67 6 =;5:6 63:84896 :; 8>746@6<2 7846- =5292?6:6 =25 53:2 5;=;>48>2 ; :; 56>:; 8>4;>78:6:;- ?22 36 ;=@272 23 36 :;42>6<2. O 45636 6?748?2- 6778?2>?;8436:2- :;9; 7;5 :8748>38:2 :6 =;5:6 63:84896 8>:3J8:6 =;@2 53:2- :; 8>746@6<2 @;>46 ; 8>78:8276. E 6@3>7 ?672 :; 45636 6?748?2- 6 63:8<2 =2:; 7;5 5;?3=;56:6 4246@ 23 =65?86@;>4; ?2 45646;>42 6>488>@664582- ;=6>725;7 :2 =@676 ; 64898:6:;7 :6 8?52?85?3@6<20. E9;>436@;>4; =2:; 6?2=6>65"7; :; 53=4356 :6 ;56>6 48=>8?6 ;/23 :;76548?3@6<2 :6 ?6:;86 2778?3@65- 2 3; =2:; ;885 45646;>42 ?8558?2. EFEITOS EXTRA"AUDITIVOS A@K :27 ;;8427 63:848927. 3; 648>; 2 256>872 =25 986 ;7=;?8?6- 2 53:2 =52:3J 46K ;;8427 >2 63:848927. A@3>7 ;;=@27 :27 ;;8427 =5;3:8?8687 :2 53:2 ;?;77892 725; 6 =;7726# 5;6<;7 ;>;56@8J6:67 62 ;745;77;- ?6>76<2- 8558468@8:6:;- 6>78;:6:;- 8>7H>86- ;?8468@8:6:;- :25;7 :; ?6;<6- 63;>42 :6 =5;772 654;586@- =52@;67 :2 6=65;@2 :8;74892- 4638?65:86- =;582 :; 8>6542- 6:86 >;59276- 3;:6 :; 5;7874Y>?86 :; :2;><67 8>;??82767- :873><;7 >2 7874;6 5;=52:3425- ;4?..



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EFEITOS SOBRE O RENDIMENTO NO TRABALO O 53:2 =2:; ?2=52;4;5 2 5;>:8;>42 >2 4566@2. T65;67 3; ;8; 64;><2 ; ?2>?;>456<2 ;>46@ =2:; 4;5 736 36@8:6:; ?2=52;48:6 =;@2 53:2 68;>46@. Q36>42 62 48=2 :; 53:2- =65;?; 3; 27 8>4;584;>4;7 ; 27 :; 8=6?42 5;=;48:27 =5292?6 6825;7 :;?5K7?827 >6 =52:34898:6:;- 36>:2 ?2=656:27 627 ?2>4>327- ;256 7; 7686 3; ;74;7 72 687 >2?8927 :2 3; 63;@;7. EFEITO SOBRE A COMUNICAÇÃO U :27 ;;8427 :2 53:2 687 6?8@;>4; >246:2 K 6 736 8>@3Y>?86 725; 6 ?23>8?6<2 256@. O 53:2 =2:; 8>4;>72 =5292?6 2 67?656;>42 :6 92J 23 :; 234527 78>687 72>2527. O7 72>7 >67 5;Y>?867 :; +&&- '&&& ; (&&& J 72 27 3; 687 8>4;5;5; >6 ?23>8?6<2. E74; 48=2 :; 8>4;5;5Y>?86 =2:; 6456=6@65 6 ;;?3<2 23 2 ;>4;>:8;>42 :; 25:;>7- 6 5;?;=<2 :; 698727 :; 6@;546- ;4?.. P2546>42 K 8=;564892 6 5;6@8J6<2 :; 696@86<;7 63:82;458?67 7;;745687 =656 696@86<2 :6 76:; 63:84896 :27 3>?82>5827 ; 24;5 3687 27 3; =5648?6 :3=@6 25>6:6 =287 2 587?2 :; :6>2 63:84892 K ; 6825=58>?8=6@;>4; 7; >6 23456 ;=5;76 >2 239;5 2 ?38:6:2 3; ;874; >6 T;@;72@3<;7 T;@;65d;48> f C6@@ B378>;77- 2>:; 7; 6J 2 PPRA- PCMSO ; ;74; L63:2 . POSIÇÕES INADEQUADAS / MOVIMENTO REPETITIVO A =5;7;><6 :; =2743567 8>6:;36:67 =2:; @;965 6 456>7425>27 :; ?2@3>6 ?;598?6@ / @265F256 8:;>488?6:27 298;>427 5;=;4848927 3; =2:; 5;73@465 ; 456>7425>27 6 76:; ?22 DORT  D2;><6 74;2 M37?3@65 R;@6?82>6:6 62 T566@2.

XI " DICAS DE ERGONOMIA A 8356 6682- 6=5;7;>46 36 7K58; :; 5;?2;>:6<;7 3>:6;>4687 6 ;74; 48=2 :; 64898:6:;. C2>856 >6 @8746; 6682- 6 8=254>?86 :; ?6:6 36 :;@67.

' " D; O@2 >2 C2>2542 V8736@g P656 656>485 2 ?2>2542 98736@- 6>4;>6 7;3 2>8425 ;>45; 1+ ; )& ? :; :874>?86 ; 5;3@; 736 6@4356 >2 82- 64K 736 @8>6 :; 9872 V;6 8. 6?860. I742 =2:; 7;5 ;842 64569K7 :; 3 73=254; :; 2>8425- 23 =;@6 3@8@8J6<2 :; ;767 :8>8?67. S;=5; 3; =2779;@ =52?35; \:;7?6>765\ 6 98746- 2@6>:2 =656 2;427 36:527- =@6>467- 635827- ;4?...0 ; =6876;>7 6 687 :;  ;4527. ( " P3>2 N;3452 K 3>:6;>46@g A778 ?22 6 6@4356 :2 2>8425- 6 :2 4;?@6:2 46K :;9; =2:;5 7;5 5;3@9;@. A374;"6 64K 3; 83; >2 >9;@ :6 6@4356 :27 7;37 ?2429;@27. D356>4; 6 :8846<2 K 8=2546>4; 3; 2 =3>2 83; >;3452 5;420 ?22 >6 8356 6?86. M6>4;>6 2 4;?@6:2 7;=5; >6 =278<2 687 686 ; :884; ?2 27 56<27 737=;>727 23 37; 3 6=282 :; =3>2g



'*

* " PK7 ; 6=286:27g  8=2546>4; 3; 67 =;77267 =2776 4566@65 ?2 27 =K7 >2 ?2. A7 ?6:;8567 :;9; =2546>42- =277385 5;3@6;>7 ?2=649;87 ?2 67 :6 =2=3@6<2 ; 3;742. P656 2 B5678@- 2 8:;6@ 7;586 ?6:;8567 ?2 5;3@6; :; 6@4356 6 =65485 :; * ?. Q36>:2 6 ?6:;856 >2 =;584; 3; 6 =;7726 6=28; 27 =K7 >2 ?2- 6 72@3<2 K 6:2465 3 6=282 =656 27 =K7- 3; 7;59; =656 5;@665 6 37?3@64356 ; =656 ;@2565 6 ?85?3@6<2 76>3>;6 >27 ;527 8>;5825;7. 1 " DY 3 :;7?6>72 =656 67 ?27467g C2 ;?;772 :; 6@367 64898:6:;7- 67 ?6:;8567 :;9; =277385 ;7=6@:65 ;>?27420 :; 466>2 K:82. U6 6825 73=;5?8; :; 6=282- 656>4; 36 ;@25 :8745838<2 :2 =;72 ?25=256@- ; 3 ;@25 5;@66;>42 :6 37?3@64356.  5;?2;>:9;@ 68>:6- 3; 67 ?6:;8567 4;>6 56<27 :; 6@4356 5;3@9;@ ; 2 5;9;748;>42 :;9; 7;5 6?82 ; ?2 2556<2 ; 4;?8:2 53272.

XII  DICAS GERAIS DE ERGONOMIA A " I@38>6<2 P656 ;98465 5;@;27- 67 73=;5?8;7 :; 4566@2- =65;:;7 ; =8727- :;9; 7;5 27?67 ; 2 2>8425 :;9; =277385 36 4;@6 6>48"5;@;896. E984; =278?82>65 2 ?2=346:25 =;542 :; 6>;@67 ; 37; @38>5867 ?2 =524;<2 6:;36:6. A 8@38>6@<2 :;9; 7;5 =;5=;>:8?3@65 627 2>8425;7- 8742 ;98465 27 5;@;27 8>:;7;9;87 . B " C25;7 E38@85; 67 @38>>?867 376>:2 ?25;7 7369;7 ; 42>7 64;. O7 ?2;8?8;>4;7 :; 5;@;2 :67 73=;5?8;7 :2 68;>4;- :;9; ;7465 ; 425>2 :;# [&e =656 2 T;42W '+ 6 (&e =656 2 P872W &e =656 6 P65;:; =654; 6@460W 1&e =656 67 D89875867- =656 6 P65;:; =654; 6860 ; =656 2 M28@8582. C " T;=;564356 C22 5;56 ;56@- 4;=;5643567 ?2>2549;87- =656 68;>4;7 8>25648J6:27- 72 ;>45; (& ; (( 5637 ?;>456:27- >2 8>9;5>2 ; ;>45; (+ ; ( 5637 ?;>456:27 >2 9;52 ?2 >9;87 :; 38:6:; ;>45; 1& 6 &e0. D " A?748?6  5;?2;>:9;@ =656 68;>4;7 :; 4566@2 ; 3; ;8746 72@8?846<2 8>4;@;?436@ ; 64;><2 ?2>746>4;7- >:8?;7 :; =5;772 72>256 8>;5825;7  + :BA0. P25 ;77; 24892 5;?2;>:6"7; 2 6:;36:2 45646;>42 :2 4;42 ; =65;:;7- 64569K7 :; 64;58687 6?748?27 ; 6 6:2<2 :; :89875867 ;7=;?8687. E " 36>8J6<2 :2 68;>4; S;=5; 3; =2779;@ 36>8J; 2 68;>4; =@6>467- 36:527 ; 36>:2 =2779;@- 72 68;>4;0. E7483@; 6 ?2>989Y>?86 72?86@ ;>45; 27 3>?82>5827. M38467 ;=5;767 3; ;742 6:246>:2 =2@48?67 >;74; 7;>48:2 9Y 24;>:2 3 63;>42 78>88?64892 :; =52:34898:6:;. L;5;"7; 3; 2 =52?;772 :; 72?86@8J6<2 K 3842 8=2546>4; =656 6 76:; =738?6 :; 3; 85 4566@65 >;@;.

Posturas de Trabalho

A 78=@;7 452?6 :; 28@8582 >2 K 738?8;>4; =656 ;52>28J65 27 =27427 :; 4566@2. D;9;"7; ?2>7?8;>48J65 2 3>?82>582 725; 6 8=254>?86 :6 =274356 ; 6@4;5>>?86 :;746 :356>4; 2 :86- 27456>:2 3; 6<;7 872@6:67 :; >6:6 6:86>46586 >6 98:6 48@ :2 4566@6:25 >; 46=23?2 >6 =52:34898:6:; :6 ;=5;76 . F8?65 7;>46:2 >6 ;76 =278<2 =25 @2>27 =;52:27 :; 4;=2 =2:; 7;5 :;7?2>2549;@. P656 5;:3J85 6 =27788@8:6:; :; :;7?2>2542 78?2 23 @;72- K 8=2546>4; 3; 2 4566@6:25 6>4;>6 36 =274356 6:;36:6. Coluna: A2

7;>465"7; =582  73=;5?8; :; 4566@2- 2 4566@6:25 :;9; 6=2865 6 ?2@3>6 >2 ;>?2742 :6 ?6:;856- ; 36 =278<2 5;46 23 @;9;;>4; 8>?@8>6:6 =656 457. A ?6:;856 :;9; 7;5 6=5286:6 :6 ;76 :; 4566@2- 27;596>:2"7; 3; 2 452>?2 ; 2 =;7?2<2 >2 83; ?3596:27. O 64;586@ :; 4566@2 :;9; 7;5 :87=2742 :; 256 6 6?8@8465 2 6>37;82- 8742 K=582 62 2=;56:25.



'1

P274356 ?255;46

Braços# O7 56<27 :;9; ;7465 5;@66:27 ; 72@427- ?2 27 ?2429;@27 62 7;3 @6:2 ; 6>4;56<27 ; 27 =656@;@27 62 ?2. Pulsos: S; 25 348@8J65 4;?@6:2- 237; 23 456?d6@@- 27 =3@727 :;9; ;7465 2 687 5;427 =2779;@ ; >2 :;9; 8?65 8>?@8>6:27 =656 27 @6:27 6 687 :; '& 2- >; =656 ?86 23 =656 682. Pernas# A7 ?267 :;9; ;7465 >6 258J2>46@ 23 @;9;;>4; 8>?@8>6:67 =656 682. A7 =;5>67 :;9; 2565 3 >3@2 367; 5;42 ?2 67 ?267. O7 =K7 :;9; 8?65 5;427 >2 ?2. S; >;?;77582- =2:; 7;5 348@8J6:2 3 6=282 =656 27 =K7- 9;588?6>:2- 6>4;7- 7; 6 6@4356 :2 677;>42 ;74 63746:6 ?255;46;>4;. Cabeça# A ?6;<6 :;9; ;7465 5;46 23 8>?@8>6:6 @8;856;>4; =656 6 5;>4;. O 4566@6:25 :;9; ;98465 :; 4566@65 ?2 6 ?6;<6 23 2 452>?2 425?8:27. Geral# O 4566@6:25 :;9; 3:65 5;;>4;;>4; :; =278<2 6@K :; 6J;5 =63767 5;3@65;7 =656 ;98465 6:86. Mobilirio# 8427 :; =274356 ?255;427 8=@8?6 >36 !adeira ideal- 5;3@9;@ ; 6@4356- 8>?@8>6<2 :; 677;>42 ; 6=282 =656 27 56<27. Q36>:2 7;>46:2- 2 4566@6:25 :;9; 8?65 ?2 67 =;5>67 >3 >3@2 :; [+ 6 ''&2 :; @;2 ; 5;@6<2 62 36:58@- 2;@27 ; 425>2J;@2. O 6=282 :2 ;>?2742 :;9; 85 :6 67; :67 ;7?=3@67 64K 6 ?3596 @265- =2:;>:2 7;5 63746:2 ; 6@4356. O 677;>42 :;9; 7;5 6?82- =277385 ;>?68; =656 6 6?86 ; 2556:2 ?2 4;?8:2 6>48;7448?2. A "esa 4; :; ;7465 63746:6 >36 6@4356 ?255;46- :; 46@ 256 3; :;8; ;7=6<2 @895; =656 67 =;5>67 ;- >2 ?672 :; 4566@27 ?2 8?52?2=346:25;7- 2 4;?@6:2 :;9; =;58485 36 :8846<2 ?2 27 56<27 5;@66:27 ; 67 27 ; =278<2 >;3456. O ;=5;6:2 =2:; 6J;5 2 7;38>4; 4;74;# ?2@2?6>:2 67 27 725; 2 4;?@6:2- ?22 7; 277; :88465- =; 3 @=87 >2 :2572 :6 2 ; 9Y 7; ;@; 7; 6>4K ; ;38@582- 23 7; ?68 =656 6 5;>4; 23 =656 457. S; ?685- 6 =278<2 ;74 8>?255;46.

O !o"#utador ; 27 #eri$%ri!os# 2?3=6 3 ;7=6<2 56>:; >6 5;6 :; 4566@2- 2 8:;6@ K ?2@2?"@27 ; =278<;7 3>?82>687. O te!lado ; >6 5;>4;- ?2@2?6:2 ; >9;@ =@6>2 23 8>?@8>6:2 >;64896;>4; +2- =2:; 7;5 =5;?;:8:2 =25 3 a#oio de #unho =656 =524;;5 :2 46=2 :6 ;76. O "ouse :;9; :;7@8J65 >36 73=;5?8; 3; @; :Y 6:;5Y>?86- 2 "ouse #ad- 62 @6:2- =;542- ; >2 ;72 >9;@ :2 4;?@6:2. S; 25 3842 376:2- K ;@25 3 4;?@6:2 ?2 tra!& ball' 23 de to(ue- 2>:; 6 =5;772 :2 :;:2 ?2>452@6 2 ?35727. P656 :;7;>2- 2 8:;6@ K 36 ;76 ?2 ?6>;46. P656 ?=86 :; 4;42- 3 su#orte =656 7;3565 67 2@67 ; =K ; :2 @6:2- 2;5;?; ?2>2542 >6 @;84356. S; ;7?5;9; 3842 ;>36>42 376 2 4;@;2>;- 3 tele$one de ou)ido 63:6. O 4;@;2>; :;9; 8?65 :2 @6:2 ?2>45582 62 :6 2 =58>?8=6@ :; :8846<2- :; 1 FRANCISCO CARLOS C. MARTINS ENGENHEIRO DE SEGURANÇA DO TRABALHO CREA RJ - 51166 / D


'+

256 3; =2776 64;>:;5 62 4;@;2>; ?2 36 :67 27 ; :88465 ?2 6 23456- 7; =5;?8765 425?;5 2 =;7?2<2. O "onitor :;9; ;7465  5;>4; :2 4566@6:25- :; 46@ 256 3; 27 2@27 83; >89;@6:27 ?2 2 42=2 :;@; . Di!as #ara "elhorar a #ostura# A@4;5>65 6 =274356 :; 4566@2. P25 ;;=@2- 7; 2 ;=5;6:2 8?6 7 7;>46:2- :;9; 6@4;5>65 ?2 =278<2 ; 3; 83; ; =K 23 4;>6 3; 6>:65 3 =23?2 ; 98?;"9;576.

O 4566@6:25 :;9; =52?3565 ?2>;?;5 27 5;?35727 :; 6374; :; 736

?6:;856 :;

4566@2 .

 8=2546>4; 637465 6 6@4356 :2 73=254; :6 ?6:;856 ; 7367 ?27467- :; 256 6 =52=25?82>65 2 6=282- 7; 25<65 36@3;5 =2>42 :6 ?2@3>6.

O7 ?2429;@27 :;9; 8?65 >6 6@4356 :2 46=2 :6 ;76.

F8?65 64;>42  6@4356 :6 ?6:;856. C6:;856 3842 686 =2:; 2?6782>65 :25 >27 7?3@27. M3842 6@46 =2:; 2?6782>65 :25;7 >67 ?27467.

Q36>:2 ;7489;5 :8846>:2 23 @;>:2- 637465 6 ?6:;856 :; 46@ 2:2 3; 2 452>?2 ; 67 ?267 25; 3 >3@2 :; 6=5286:6;>4; '&& 6 ''& 5637.



'

Q36>:2 ;7489;5 ;7?5;9;>:2- 7;>465 687 =656 6 ;45;8:6:; 6>4;5825 :6 ?6:;856.

P52?3565 7;>465 7;=5; 6@8>6:2 ?2 2 ;82 :6 ?6:;856. E98465 7;>465"7; 42542.

N3>?6 4566@65 ?2 27 =K7 737=;>727. U48@8J65 3 6=282 7;=5; 3; >;?;77582.

A2 4566@65 ?2 8?52?2=346:25- 637465 6 :874>?86 :27 2@27 62


2>8425 :; 9:;2.


')

A37465 6 6@4356 :2 2>8425 :; 9:;2 :; 2:2 3; 6 @8>6 73=;5825 :2 2>8425 83; >2 82 >6 6@4356 :27 2@27- >3>?6 6?86.

P278?82>65 2 237; 3>42 62 4;?@6:2 >6 ;76 6@43560.

P52?3565 348@8J65 3 73=254; :; :2?3;>427 ; =278?82>65 ;74; 73=254;  4;?@6:2- ?2 =6=K87 6 7;5; @8:27- 6778 2 ;=5;6:2 >2 25<6 2 27 @6:27.

5;>4; :2 =;7?2<2 =656

P365 2 4;?@6:2 =656 3>42 :2 :8846:25- >2 ;73;?;>:2 3; 27 ?2429;@27 :;9; ;7465 >6 6@4356 :2 46=2 :6 ;76.

P52?3565 ?2@2?65 27 2;427 :; 372 ?2>746>4;- ?22 4;@;2>;- 6;>:6234527- 2 687 =582 =2779;@ :2 ?25=2 :2 2=;56:25- =656 3; >2 7;6 425?;5 6 42:2 8>746>4; ; :;79865"7; :6 =274356 ?255;46.


56=;6:25 ; >;?;77582 7;


'[

E98465 425<2 :; 452>?2 62 64;>:;5 27 ?66:27 4;@;H>8?27- 6778 ?22 7;3565 2 2>; ;>45; 6 25;@6 ; 2 252.

C2@2?65 2 2>8425 6 36 :874>?86 ;>45; 1+ ; )& ? :2 =@6>2 :27 2@27. I@38>65 6 76@6 7369;;>4; =656 ;98465 5;@;27 =65678467. N2 365. A ?6:6 256 :; 4566@2- :;7?6>765 :;J 8>3427. O@65 =;@6 6>;@6 =656 2 8>8>842298;>465 27 2@27 =656 ?86- =656 682 ; @64;56@;>4;. E>36>42 ;7489;5 2@6>:2 2 2>8425- =87?65 27 2@27 ?2 5;Y>?86* =656 >2 8?65; 5;77;?6:27 23 855846:27 ; 2@65 =656 :8;5;>4;7 :874>?867  5;>4; 23 =656 27 @6:27.

E+er!,!ios e $isiotera#ia: D356>4; 6 25>6:6 :8586 :; 4566@2- 2 ;=5;6:2 :;9; 6J;5 =63767- 7;=5; 3; 7; 7;>485 ?6>76:2. N;77;7 8>4;596@27:;9; 6J;5 ;;5??827 :; 6@2>6;>42- ?68>65 3 =23?2- 2@65 =;@6 6>;@6.



',

.T. D./ B.E/ DE T12B2H. D./ .PE12D.1E/ DE TEEM214ETING '" N2465 27 2>8425;7 @64;56@8J6:27 ; 6 =278<2 :2 4;?@6:2- :;98:2 62 =23?2 ;7=6<2 :6 ;76 :; 4566@2

A?655;46>:2 6=274356 8>6:;36:6- 6J;>:2 ?2 3; 2 ?25=2 83; 256 :2 ;82 :6 ?6:;856 . (" A@4356 :2 2>8425 ; 5;@6<2 62 ?6=2 :; 9872 :2 2=;56:25 :; 4;@;65d;48> K 686- 2586>:2 6 =274356 :2 =;7?2<2/?6;<6- =656 682- 2?6782>6>:2 =52@;67 >6 ?2@3>6 ?;598?6@ . *" A 6@46 :; 5;3@6; :; ;76- 6J ?2 3; 27 ;527 73=;5825;7 >2 ?2>786 2 6@8>6;>42 ?2 6 ;76 Área de trabalho

2?6782>6>:2 =52@;67 >27 ;727 . Q36>42 627 ;527 8>;5825;7- ;74;7 :;=;>:;>:2 :6 ;7464356 :2 2=;56:25- 652 ?2 3; 6 ?6:;856 83; 3842 =656 45J - ?2>7;3;>4;;>4;- 25<65 6 ?2@3>6 ?2 6 =52;<2 :2 ?25=2  456- =;7?2<2 ; ?6;<6 0 =656 6 5;>4;- 2 3; ?63765 :25;7 >67 9K4;567 . 1" A 6@46 :; 56<27 >67 ?6:;8567- 8=27788@846 2 6=282 :27 ;727- 2 3; 5;@66586 6 37?3@64356 :27 56<27 ; =;7?2<2- ;9846>:2"7; 2 5;4;76;>42 37?3@65 - 2 3; =2:;5 2588>65 :25;7 >6 5;82 ?;598?6@ ; :2576@6@K :; =3>27 ; 56<27 . +" A8>:6 =;@2 =23?2 ;7=6<2 :6 5;6 :; 4566@2- 2 237; >2 ?2>7;3; 8?65 62 @6:2 :2 4;?@6:2  3; =2:;586 8?65 ; 6>:;6 6682 :6 ;76- 7;>:2 =36:6 0- 6J;>:2 ?2 3; 66 298;>42 :; 56<2 6;542 ; =52;<2 :; 452>?2 @64;56@ . " A=282 =656 27 =K7- 46K ?63765 ?2>2542 62 2=;56:25- ?2>25;  ;=@8?6:2 .



XIV "EXERCÍCIOS DE RELAXAMENTO PARA OS FUNCION!RIOS


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XV " CONSIDERAÇÕES FINAIS E74; L63:2 =;56>;?;5 9@8:2 ;>36>42 25; 6>48:67 67 ?2>:8<;7 ;874;>4;7 >6 E=5;76 =25 2?6782 :6 98742586. Q36873;5 6@4;56<;7 3; 9;>6 6 2?255;5 >67 64898:6:;7- =@6>46 78?6 ; ;38=6;>427 ;8852 >2967 6>@87;7. O L63:2 E52>H8?2 28 :8846:2 >3 4246@ :; 98>4; ; 45Y7  (* =8>67 0- :;98:6;>4; 5358?6:67- :646:2 ; 6778>6:2 >6 @486 2@6. C2@2?62">27  :87=278<2 =656 36873;5 ;7?@65;?8;>427 3; 7; 6<6 >;?;775827 . R82 :; %6>;852- & :; 6>;852 :; (&&* .

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