JCB SERVICE
User Guide (v1.2)
Table of Contents About this User Guide ................................................................. ............................................................................................................................. ............................................................ 4 Logging In ................................................................................................................................................ ................................................................................................................................................ 5 Home Page .............................................................................................................................................. .............................................................................................................................................. 6 Toolbar ............................................................. ................................................................................................................................... ................................................................................... ............. 7 Shopping Cart ....................................................................................................... .................................................................................................................................. ........................... 7 Information Button ......................................................................................................................... ......................................................................................................................... 7 User Information .................................................................................................. ............................................................................................................................. ........................... 7 Product Catalog Tree ......................................................... ...................................................................................................................... ............................................................. 8 Find a Product ................................................................................................................................... ..................................................................................................................................... .. 9 Search by Serial Number ............................................................... ................................................................................................................. .................................................. 9 Search by Machine Model ............................................................ ............................................................................................................ ................................................ 10 Search by Equipment Model ......................................................... ......................................................................................................... ................................................ 12 Search in Kits and Attachments .................................................................................................... .................................................................................................... 14 Vehicle Summary Screen Sc reen ...................................................................................................................... ...................................................................................................................... 18 Vehicle Overview Section .................................................................. ................................................................................................................. ............................................... 19 Support Data Tabs................................................................... ............................................................................................................................. .......................................................... 20 Routine Maintenance ........................................................ ................................................................................................................... ........................................................... 21 Machine Build ............................................................................................................................... ............................................................................................................................... 22 Parts Books ..................................................................................... .................................................................................................................................... ............................................... 23 Operator Manuals ........................................................................................................... ......................................................................................................................... .............. 23 Service Manuals ............................................................................................................................ ............................................................................................................................ 24 Recommended List............................................................. List........................................................................................................................ ........................................................... 24 Frequently Used Parts .................................................................... ................................................................................................................... ............................................... 26 Search......................................................................................................................................... Search................................................................... ................................................................................. ........... 27 Introduction ................................................................. ...................................................................................................................................... ..................................................................... 27 Quick Search ............................................................... ..................................................................................................................................... ...................................................................... 28 Introduction ............................................................ ............................................................................................................................... ...................................................................... ... 28 Quick Search by Part Number ................................................................... ....................................................................................................... .................................... 28 Quick Search by Serial Number................................................................. ..................................................................................................... .................................... 29 Advanced Search ........................................................................................... ............................................................................................................................... .................................... 30 Introduction ............................................................ ............................................................................................................................... ...................................................................... ... 30 Part Search .................................................................................................................................... .................................................................................................................................... 30
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Table of Contents About this User Guide ................................................................. ............................................................................................................................. ............................................................ 4 Logging In ................................................................................................................................................ ................................................................................................................................................ 5 Home Page .............................................................................................................................................. .............................................................................................................................................. 6 Toolbar ............................................................. ................................................................................................................................... ................................................................................... ............. 7 Shopping Cart ....................................................................................................... .................................................................................................................................. ........................... 7 Information Button ......................................................................................................................... ......................................................................................................................... 7 User Information .................................................................................................. ............................................................................................................................. ........................... 7 Product Catalog Tree ......................................................... ...................................................................................................................... ............................................................. 8 Find a Product ................................................................................................................................... ..................................................................................................................................... .. 9 Search by Serial Number ............................................................... ................................................................................................................. .................................................. 9 Search by Machine Model ............................................................ ............................................................................................................ ................................................ 10 Search by Equipment Model ......................................................... ......................................................................................................... ................................................ 12 Search in Kits and Attachments .................................................................................................... .................................................................................................... 14 Vehicle Summary Screen Sc reen ...................................................................................................................... ...................................................................................................................... 18 Vehicle Overview Section .................................................................. ................................................................................................................. ............................................... 19 Support Data Tabs................................................................... ............................................................................................................................. .......................................................... 20 Routine Maintenance ........................................................ ................................................................................................................... ........................................................... 21 Machine Build ............................................................................................................................... ............................................................................................................................... 22 Parts Books ..................................................................................... .................................................................................................................................... ............................................... 23 Operator Manuals ........................................................................................................... ......................................................................................................................... .............. 23 Service Manuals ............................................................................................................................ ............................................................................................................................ 24 Recommended List............................................................. List........................................................................................................................ ........................................................... 24 Frequently Used Parts .................................................................... ................................................................................................................... ............................................... 26 Search......................................................................................................................................... Search................................................................... ................................................................................. ........... 27 Introduction ................................................................. ...................................................................................................................................... ..................................................................... 27 Quick Search ............................................................... ..................................................................................................................................... ...................................................................... 28 Introduction ............................................................ ............................................................................................................................... ...................................................................... ... 28 Quick Search by Part Number ................................................................... ....................................................................................................... .................................... 28 Quick Search by Serial Number................................................................. ..................................................................................................... .................................... 29 Advanced Search ........................................................................................... ............................................................................................................................... .................................... 30 Introduction ............................................................ ............................................................................................................................... ...................................................................... ... 30 Part Search .................................................................................................................................... .................................................................................................................................... 30
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Page Search ..................................................................................................................... ................................................................................................................................... .............. 32 Publication Search ..................................................................................... ......................................................................................................................... .................................... 34 Search Tips .................................................................................................................................... .................................................................................................................................... 35 Product Catalog ...................................................................................... ..................................................................................................................................... ............................................... 36 Introduction ................................................................. ...................................................................................................................................... ..................................................................... 36 Catalog Table of Contents .................................................................. ................................................................................................................. ............................................... 37 Section and Sub-Section Table of Contents ............................................................. ...................................................................................... ......................... 38 Sort Part Pages ..................................................................................................... .............................................................................................................................. ......................... 39 Frequently Used Parts (by Section) ........................................................... ............................................................................................... .................................... 40 Table of Contents ........................................................................... .......................................................................................................................... ............................................... 41 Parts Page ................................................................... ......................................................................................................................................... ...................................................................... 42 Introduction ............................................................ ............................................................................................................................... ...................................................................... ... 42 Toolbar .................................................................... .......................................................................................................................................... ...................................................................... 43 Parts Diagram ....................................................................................................... ................................................................................................................................ ......................... 44 Parts List .......................................................................................................................... ........................................................................................................................................ .............. 45 Page Notes .................................................................................................................................... .................................................................................................................................... 50 Dynamically Merged Parts Pages ......................................................................... .................................................................................................. ......................... 51 Thumbnail Image Gallery .................................................................................................................. .................................................................................................................. 52 Breadcrumbs..................................................................................................................................... ..................................................................................................................................... 53 Working with Part P art Numbers ................................................................................................................. 54 Part Information Window ................................................................................................................. ................................................................................................................. 54 Introduction ............................................................ ............................................................................................................................... ...................................................................... ... 54 View General Information for a Part Number .............................................................................. .............................................................................. 55 View Where Used Information fo r a Part Number ....................................................................... ....................................................................... 55 View NSN History for a Part Number ................................................................... ............................................................................................ ......................... 56 View Supersession History for a Part Number ................................................................... .............................................................................. ........... 56 View Documents Linked to a Part Par t Number .......................................................... ................................................................................... ......................... 57 View, Edit, Create, and Delete Part Number User Notes ............................................................. 58 Working with Serial Numbers ........................................................................... ............................................................................................................... .................................... 59 Introduction ................................................................. ...................................................................................................................................... ..................................................................... 59 SCENARIO #1: Exact Exa ct Match Found (VIN Lock Plus+ Enabled) ........................................................... ........................................................... 60 SCENARIO #2: Exact Match Found (but VIN Lock Plus+ cannot be enabled).................................... enabled) .................................... 61 SCENARIO #3: Multiple Models Found ............................................................................................. ............................................................................................. 62 SCENARIO #4: No Production Data Found ........................................................................................ ........................................................................................ 63 2
SCENARIO #5: No Results Found ....................................................................................................... 63 VIN Lock Plus+ ................................................................................................................................... 64 Introduction .................................................................................................................................. 64 Choosing to Work without VIN Lock Enabled ............................................................................... 66 Reports.................................................................................................................................................. 67 Generating a Report.......................................................................................................................... 68 Electronic Publications .......................................................................................................................... 69 Viewing the Electronic Publications .................................................................................................. 69 Navigating the Electronic Publications ............................................................................................. 69 Feedback ............................................................................................................................................... 71 Abbreviations and Acronyms ................................................................................................................ 72 User Guide and Software Revisions ...................................................................................................... 73
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About this User Guide You can download an electronic copy (PDF format) of this user guide from JCB Parts Plus+. Refer to: Information Button.
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Logging In Access to JCB Parts Plus+ is available via My JCB Dealer Business Portal. To log on, enter your JCB account User ID and Password . When the screen updates, click on the JCB Parts Plus+ icon. Figure 1.
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Home Page By default, JCB Parts Plus+ will display the home page. Figure 2.
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Toolbar Find a Product Announcement section Did You Know information section
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Toolbar The toolbar is always displayed at the top of the screen. It provides quick access to a number of features. Refer to: Figure 3 Figure 3.
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Click this button to open or close the Product Catalog Tree .
Click this button to return to the Home Page Tip! You can also click on the JCB Logo to return to the Home Page Quick Search Advanced Search Shopping Cart Information Button User Information
Shopping Cart The Shopping Cart button provides access to: Print E-Mail Export As Save
Click Print to print a hard-copy of your shopping cart Click Email to forward an electronic copy of your shopping cart to one or more recipients Click Export As to download an editable electronic copy of your shopping cart (in .csv, .xls or .txt format). Click to save a copy of your shopping cart
Information Button The Information button provides access to: Help Feedback Licence agreement About
Download an electric copy (PDF format) of this User Guide Refer to: Feedback Standard terms of use for JCB Parts Plus+ Summary of the current software, database versions, etc.
User Information The User Information button provides access to: History Settings Log Off
Click History to view a list of the catalogs and pages that you have accessed (by day or week) Click Settings to change your personal information, contact information and application display language. Click Log Off to log out of JCB Parts Plus+
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Product Catalog Tree The Product Catalog Tree allows you to quick navigate to different products catalogs and within product catalogs. The content of the tree depends upon the current VIN Lock Plus+ mode.
If you are in VIN Lock Plus+ mode, only the applicable Product Catalog is shown
If you are not in VIN Lock Plus+ mode, all Product Catalogs are shown (Refer to: Figure 4)
Figure 4.
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Open Tree icon Product Catalog Tree Structure expanded ( TIP! click the icon to expand the tree) Structure collapsed ( TIP! click the icon to collapse the tree)
To open the Product Catalog Tree, click on the Open Tree icon. The Product Catalog Tree will open in a new window.
TIP! The Product Catalog Tree will remain open until you close it. You can move it (drag and drop) so that it does not block your view of the original window. To close the Product Catalog Tree, click on the [X] (top right of window) or the Open Tree icon. To update the main window:
Click on a Section (for example, B BOD YWORK) or Sub-Section (for example, B02 CAB) to navigate to the Table of Contents view
Click on a page title to navigate to the Parts Page.
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Find a Product The Find a Product section allows you to:
Search by Serial Number
Search by Machine Model
Search by Equipment Model
Search in Attachments
Search by Serial Number Use this option to access the Vehicle Summary Screen. Figure 5.
1. Select BY SERIAL NO. 2. Enter a serial number in the search field. 3. Select FIND. JCB Parts Plus+ will then display the most up-to-date information for your machine. The amount or type of information that the system returns depends upon a number of factors (for example: product type, age of machine, production location, etc). Refer to Working with Serial Numbers.
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Search by Machine Model Use this option to access the generic parts catalogue for a chosen machine specification. Figure 6.
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< > A B C
Scroll left Scroll right Current model range Dropdown menu for Specifications Thumbnail view of the Model Ranges
To access the generic parts catalogue: 1. Select BY MACHINE MODEL. 2. Use the arrow buttons to scroll to the required model ranges. Alternatively, you can click on the thumbnail icon to open the thumbnail view of the Model Ranges.
Tip! Use the thumbnail view to quickly navigate through the model ranges. 3. Use the dropdown menu to select the required model specific ation.
Tip! If you begin to type your model number (for example: “550”), the list will navigate to the first match.
Tip! If you do not know the machine specification then you can leave the f ield blank. When you select FIND , the specification screen will appear. Refer to: Figure 7. 4. Select FIND. The Catalog Table of Contents will appear.
Tip! The catalogue page shows the generic parts catalog – you are not in VIN Lock Plus+ mode. Alternatively, you can use the Product Catalog Tree to manually navigate to the generic parts catalogue.
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C
Figure 7. Specification List
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Serial number range Years of manufacture Link to Product Catalog Link to Operator’s Manuals Link to Service Manuals
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Search by Equipment Model Use this option to access the generic parts catalogue for a chosen equipment model. Figure 8.
C A
B
< > A B C
Scroll left Scroll right Current equipment model Dropdown menu for Specifications Thumbnail view of the Equipment Ranges
To access the generic parts catalogue: 1. Select BY EQUIPMENT MODEL. 2. Use the arrow buttons to scroll to the required model ranges. Alternatively, you can click on the thumbnail icon to open the thumbnail view of the Model Ranges.
Tip! Use the thumbnail view to quickly navigate through the model ranges. 3. Use the dropdown menu to select the required model specific ation.
Tip! If you begin to ty pe your model number (for example: “550”), the list will navigate to the first match.
Tip! If you do not know the machine specification then you can leave the f ield blank. When you select FIND , the specification screen will appear. Refer to: Figure 9. 4. Select FIND. The Catalog Table of Contents will appear.
Tip! The catalogue page shows the generic parts catalog – you are not in VIN Lock Plus+ mode. Alternatively, you can use the Product Catalog Tree to manually navigate to the generic parts catalogue.
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Figure 9. Specification List
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Serial number range Years of manufacture Link to Product Catalog Link to Operator’s Manuals Link to Service Manuals
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Search in Kits and Attachments Use this option to:
Search in Kits
Search in Attachments
Search in Kits Use this option to access the database of kits. Figure 10.
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Search fields Search results
To find the available kits: 1. Select IN KITS & ATTACHMENTS. 2. Click on the KITS image, to open the Kits Search screen. 3. Enter your information into the available search fields.
Tip! The more data that you can provide; the more accurate/relevant the search results will be. 4. Click Search to continue. The screen will update to show the search results.
Tip! Alternatively, click Reset to remove your data from the search fields. Using the search results:
Machine Info*
Click the letter [M] (when provided) to view additional machine related information 14
Parts/Kit Info* Number * Kit Type* MF Number * Model Range* Document Image Buy
Click the letter [A] (when provided) to view additional parts/kit related information The part number of the kit. Click on the part number to access the Part Information Window Description of the kit type The model(s) to which the kit can be installed The parent model range of the model shown in the MF Number column Click on the document icon to open an electronic copy (PDF format) of the Fitting Instructions for the kit. The PDF will open in a new window. Click on the thumbnail (when provided) to view an image of the installed kit. The image will open in a new window. (to be confirmed) View previous page (of search results) View next page (of search results) Go to first page (of search results) Go to last page (of search results)
Tip! You can sort the search results by clicking on any of the titles that are marked with an asterisk (*) in the previous table.
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Search in Attachments Use this option to access the database of attachments. Figure 11.
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Search fields Search results
To find the available attachments: 1. Select IN KITS & ATTACHMENTS. 2. Click on the image, to open the Attachments Search screen. 3. Enter your information into the available search fields.
Tip! The more data that you can provide; the more accurate/relevant the search results will be. 4. Click Search to continue. The screen will update to show the search results.
Tip! Alternatively, click Reset to remove your data from the search fields. Using the search results:
Machine Info* Parts/Kit Info* Number * Attachment Type* Capacity
Click the letter [M] (when provided) to view additional machine related information Click the letter [A] (when provided) to view additional parts/kit related information The part number of the attachment. Click on the part number to access the Part Information Window Description of the attachment type The capacity of the attachment 16
Mass Kg Size Met Size IMP MF Number * Model Range* Document Image Buy
The weight of the attachment The key dimension for the attachment (shown in mm). For example, the width of a bucket. The key dimension for the attachment (shown in inches). For example, the width of a bucket. The model(s) to which the kit can be installed The parent model range of the model shown in the MF Number column Click on the document icon to open an electronic copy (PDF format) of the Fitting Instructions for the kit. The PDF will open in a new window. Click on the thumbnail (when provided) to view an image of the installed kit. The image will open in a new window. (to be confirmed) View previous page (of search results) View next page (of search results) Go to first page (of search results) Go to last page (of search results)
Tip! You can sort the search results by clicking on any of the titles that are marked with an asterisk (*) in the previous table.
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Vehicle Summary Screen Figure 12.
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VIN Lock Plus+ status Vehicle Overview Section Link to the Parts Catalog Tip! The link shows the machine catalogue m odel, serial number range, extra model definition and catalogue number. Click the link to view the catalog. Support Data Tabs Display area (used to display the selected support data)
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Vehicle Overview Section The vehicle overview section provides a short summary o f key data for the chosen machine. Figure 13.
Serial Number
Ex Works date Engine Number Specification(s)
The machine’s serial number (entered for the search) Tip! All of the data shown on the Vehicle Summary Screen relates to the serial number shown in this field The date upon which the machine was dispatched from the JCB factory The machine’s engine serial number The machine’s Sales model
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Support Data Tabs The support data tabs provide quick access to additional information for the chosen machine. Select the tab to update the display area.
Routine Maintenance
Machine Build
Parts Books
Operator Manuals
Service Manuals
Service Manuals are now accessible at the model range level. Click find on any model range from the home page. Once you are on the index page you can select the service manual icon which will give you a choice of manuals to view.
Figure 19.
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Recommended List
Frequently Used Parts
Select the tab to update the display area.
Routine Maintenance This screen provides quick access to the service parts for your machine. Note: This screen is only available when you have VIN Lock Plus+ enabled. Figure 14.
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Parts Filter Tip! When ticked you will only see parts that need replacing and their service intervals Maintenance intervals (shown in hours) Tip! The interval which is currently selected is highlighted yellow. Service parts
When the REQUIRED ONLY box is ticked you will only see parts that need replacing and their ‘
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service intervals. When you untick the box you will then be able to see parts that need checking, greasing, cleaning etc. as well as parts that need replacing. To view the service parts for a specific service interval, click on the related button for the corresponding interval. For example, for the list of parts required to complete a 100 hour service, click on the 100 button. To view the full maintenance schedule (and related parts) for your machine, click on the All button.
Tip! Although JCB Parts Plus+ currently does not allow you to export or download this data, you can copy (CTRL + C) then paste (CTRL + V) the data into software such as Microsoft Word or Excel. As JCB operate a program of continuous product improvement, we recommend that you do not store local copies of this data.
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Tip! Use the corresponding Spp# and Item# to find the location of the part in the parts catalogue.
Machine Build This screen shows a full list of the general assemblies (also known as “GAs”) that were used by JCB during the manufacturing process. For example, a cab GA may contain the metal cab, glass, seat, interior trim, cab harness, pivot pins, etc.
Tip! You cannot order all of the general assemblies. Some of the part numbers are only used by internal JCB departments during the manufacturing process. You must order the small assemblies and/or individual parts (as detailed on the related Parts Page ). Figure 15. General Assembly List (Extract)
Number
Section Description
Qty
The General Assemblies ’ part number Tip! You cannot order all of the general assemblies. Some of the part numbers are only used by internal JCB departments during the manufacturing process. You must order the small assemblies and/or individual parts (as detailed on the Parts Page ). The section number that the assembly appears on (in the related Product Catalog) Short description used to identify the general assembly Tip! The blue descriptions are hyperlinks. Click on the hyperlink to navigate directly to the related The number of times the assembly has been used
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Parts Books This screen shows a list of the printed parts books that are available for your machine. Refer to: Figure 16. Use this screen to identify the part number for a printed parts book (prior to ordering a hard copy). Figure 16.
Operator Manuals This screen shows a list of the Operator’ s Manuals that are available for your machine. Refer to: Figure 17. Use this screen to:
Identify the part number for an Operator’s Manual (prior to ordering a hard copy)
Access an electronic copy (PDF format) of the manual
Tip! If the screen shows multiple manuals for your machine, use the description text to identify the relevant manual. Use the Language Code dropdown menu to select required language. The list of part numbers will update to shown the part numbers of the translated manuals. The part numbers (shown in the Publication column) are hyperlinks which provide access to the electronic copy (PDF format) of the Operator’s Manual. Click on a hyperlink to open the PDF. The
PDF will open in a new window. Figure 17.
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Service Manuals This screen shows a list of the Service Manuals that are available for your machine. Refer to: Figure 18. Use this screen to:
Identify the part number for a Service Manual (prior to ordering a hard copy)
Access an electronic copy (PDF format) of the manual
Tip! If the screen shows multiple manuals for your machine, use the description text to identify the relevant manual. Use the Language Code dropdown menu to select required language. The list of part numbers will update to shown the part numbers of the translated manuals. The part numbers (shown in the Publication column) are hyperlinks which provide access to the electronic copy (PDF format) of the m anual. Click on a hyperlink to open the PDF. The PDF will open in a new window. Figure 18.
Service Manuals are now accessible at the model range level. Click find on any model range from the home page. Once you are on the index page you can select the service manual icon which will give you a choice of manuals to view. Figure 19.
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Recommended List This screen allows users to generate a selection of reports on-demand. Refer to: Reports. Figure 20.
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Frequently Used Parts This screen allows quick access to commonly requested parts. For example: Filter , Element , Switch and Glass. You can view the data as a list or via the Thumbnail Image Gallery .
TIP! You can also the frequently used parts by section (for example, only the filters that appear in Section E – Hydraulics). Refer to: Frequently Used Parts. Figure 21.
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List Thumbnail Image Gallery
To view the data as a list, c lick on the name of the part. For example, Glass. The screen will update
to show a list of the matching parts.
Tip! The interval which is currently selected is highlighted yellow.
Click on the part number to open the Part Information Window .
Click on the thumbnail icon (located to the right of the part description) to open the thumbnail image gallery.
Tip! The number (located to the left of the thumbnail icon) represents the number of pages that the part appears on (within the current parts catalog). To view the data via the Thumbnail Image Gallery , click on the thumbnail icon (located to the left of
the part name). The Thumbnail Image Gallery will appear.
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Search Introduction Use the search feature to narrow searches by criteria you specify. For example, a Part Search for a part number allows you to narrow the search to a specific model. By comparison, a Quick Search by Part Number retrieves all occurrences of the part number in all models. Figure 22. Search Tools
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Quick Search Advanced Search (click the binocular icon to view the dropdown menu) Find a Product
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Quick Search Introduction You can:
Quick Search by Part Number
Quick Search by Serial Number
You do not need to specify the type of search as the system will automatically attempt to match the value you have entered to a part number or serial number.
Tip! You cannot include wildcards (*) and other search operators in quick search.
Quick Search by Part Number Enter a part number in the quick search field; the Part Information Window will appear. Refer to: Figure 23.
Tip! Use a forward slash (/) not a hyphen (-). If you enter a partial or false part number then you will receive a dialog to show that the part number cannot be found. Figure 23. Parts Information Window
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Quick Search by Serial Number Enter a serial number in the quick search field; JCB Parts Plus+ will then display the most up-to-date information for your machine. The amount or type of information that the system returns depends upon a number of factors (for example: product type, age of machine, production location, etc). Refer to Working with Serial Numbers.
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Advanced Search Introduction There are three types of Advanced Search:
Part Search
Page Search
Publication Search
Part Search Use the Part Search function to:
Identify part numbers whose descriptions match your search term (for example, “wiper”)
Identify where a part is used.
The available search fields are: Part Number and Part Description. To complete a Part Search: 1. Enter the Part Number or the Part Description.
TIP! Refer to: Search Tips. 2. If you are not in VIN Lock Plus+ mode then you can use the Product Catalog Tree to populate the search parameters.
TIP! If you select Advanced Search (when you are in VIN Lock Plus+ mode) then the search criteria will be auto-populated with the current machine model. 3. Click the Search button. The screen will update to show you the search results. Figure 24.
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Product Catalog Tree Search parameters (shown in Non-VIN Lock Plus mode only) Search fields
Example Part Search: 1. Complete a Quick Search for the serial number 2000232. JCB Parts Plus+ will automatically enter VIN Lock Plus+ mode. 2. Navigate to the Part Search window. Refer to: Figure 22. 3. Enter the search term: wiper. 30
4. Click the Search button. The screen will update to show you the search results. Refer to: Figure 25.
Note: The results include every part description which contains the word “wiper”. For example: Wiper Seal, Blade wiper 650mm, Cleaner active wiper 205 30ml. To reduce the number of search result, you need to add more words the search term. Figure 25.
In Section Used In Number Description In SPPs Thumbnail Gallery
The section of the Product Catalog that the part first appears in The section of the Product Catalog that the part first appears in The part number of the item that matches the search criteria. Click on the part number to open the Part Information Window . The description of the item that matches the search criteria Note: The matching search term (wiper) is highlighted in yellow The number of parts pages that the part number appears on. Click on the part number to navigate to a Parts Page. Click the thumbnail icon (when shown) to access the Thumbnail Image Gallery TIP! Use this mode to quickly identify the correct parts page (by location) TIP! Use the previous (up) and next (down) arrows to navigate between search results
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Page Search Use the Page Search function to identify parts pages that contain the matching search criteria. The available search fields are: Part Number , Part Description, Parts Page Title and Remarks. To complete a Page Search: 1. Enter your information into one or more search fields.
TIP! Refer to: Search Tips. 2. If you are not in VIN Lock Plus+ mode then you can use the Product Catalog Tree to populate the search parameters.
TIP! If you select Advanced Search (when you are in VIN Lock Plus+ mode) then the search criteria will be auto-populated with the current machine model. 3. Click the Search button. The screen will update to show you the search results. Figure 26.
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Product Catalog Tree Search parameters (shown in Non-VIN Lock Plus mode only) Search fields
Example Part Search: 1. Complete a Quick Search for the serial number 2000232. JCB Parts Plus+ will automatically enter VIN Lock Plus+ mode. 2. Navigate to the Part Search window. Refer to: Figure 26. 3. Enter the search term: wiper. 4. Click the Search button. The screen will update to show you the search results. Refer to: Figure 25.
Note: The results include every part description which contains the word “wiper”. For example: Wiper Seal, Blade wiper 650mm, Cleaner active wiper 205 30ml. To reduce the number of search result, you need to add more words the search term.
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Figure 27.
Number Description FROM / TO Image Specification
The parts page numbers that matches the search criteria. Click on the part number to navigate to a Parts Page. Page . The description of the parts pages that matches the search criteria. Note: The matching search term (wiper) is highlighted in yellow The serial number applicability of the parts page. The part number of the parts illustration that appears on the parts page. The machine specification and its Product Catalog number.
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Publication Search Use this screen to:
Identify the part number for a particular publication (prior to ordering a hard copy)
Access an electronic copy (PDF format) of the publication
f or your machine, use the description text to identify the Tip! If the screen shows multiple manuals for relevant manual. Use the Language Code dropdown menu to select required language. The list of part numbers will update to shown the part numbers of the translated manuals. The part numbers (shown in the Publication column) are hyperlinks which provide access to the electronic copy (PDF format) of the publication. Click on a hyperlink to open the PDF. The PDF will open in a new window. To search for a publication: 1. Complete the search fields.
TIP! VIN Lock Plus+ mode is not compatible with the Publication Search. If you know the serial number of your machine then you can use the Vehicle Summary Screen to identify the correct publications.
TIP! You do not need to complete all of the fields but you wi ll return a more accurate match if you do. 2. Click the Search button. Figure 28.
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Search Tips Advanced Search Wildcards Wildcards and Operators The advanced search tools support the standard wildcards and operators. TIP! Use the search operators to achieve more accurate search results. Table 1. Search Operators
Operators and
Examples nut and bolt
or not “ “ (phrase) * (wild card) ? (wild card) ()
nut or bolt nut not bolt “installing bolt” bol* Bo?t
Results Pages that contain both nut and bolt TIP! A space also acts as the “and” operator. For example, typing nut bolt displays pages that contain both nut and bolt. Pages that contain either nut or bolt Pages that contain nut but not nut Pages that contain the phrase “installing bolt” Pages that contain bolt or bolts Pages that contain bolt or boot Group sub-expressions
Synonyms If you select Search for Synonyms, the search tool will include words or phrases that means exactly or nearly the same as the word or phrase that you have entered.
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Product Catalog Introduction A Product Catalog provides the parts information for ranges of machines (typically o ne base model with one or more serial number ranges). Typically, a Product Catalog consists of several sections which relate to the major systems or components. For example: E = Hydraulics L = Engines Each section consists of one or more sub-sections. Each sub-section relations to a minor system or component (each of which is a child of t he parent section). For example: E = Hydraulics E01 = HOSE & PIPEWORK E02 = CAB E03 = BOOM Sub-Sections provide access to the parts pages. For example: E = Hydraulics E01 = HOSE & PIPEWORK E120-70-1= HYDRAULIC CIRCUITS LOADER END (LIFT END) E120-200-1 = HYDRAULIC CIRCUITS LOADER END (PIPEWORK)
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Catalog Table of Contents This screen provides a list of the sections and sub-sections which form the product catalog. The blue text is hyperlinks; you can click a hyperlink to navigate to the Section and Sub-Section Table of Contents. You can also use this screen to generate a number of reports. Refer to: Reports. Figure 29.
D
E
A B C
A B C
D
Breadcrumbs Refer to: Reports Hyperlinks to the Section and Sub-Section Table of Contents .
Note: When you have VIN Lock Plus+ enabled, the menu shows both the contents of the machine parts catalog and the corresponding engine parts catalog. Selecting Advanced Search at this point will populate the search criteria with the current machine model or catalogue information
E
VIN Lock Plus+ status
37
Section and Sub-Section Table of Contents This screen provides a list of the Parts Pages (sorted by their parent sub-sections). The blue text is hyperlinks; you can click a hyperlink to navigate to the Parts Page . Figure 30.
G A B C
D
F
A B C D E F G
Breadcrumbs Sort Part Pages Frequently Used Parts Hyperlinks to previous ( <<) and next (>>) section
Thumbnail Image Gallery Table of Contents VIN Lock Plus+ status
38
E
Sort Part Pages Use this drop-down menu to change the sort order of the Parts Pages. You can Sort By Number and Sort By Description.
TIP! Sorting by description only changes the order of the page title secondary descriptions; it does not change the order of the primary descriptions. Figure 31. Sort By Number
B A
Z
C
B C
Parts title (primary description) Parts page number
Figure 32. Sort By Description
B A
Z
C D
Parts title (primary description) Parts title (secondary description)
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Frequently Used Parts (by Section) This part of the screen allows you to view the frequently used parts that appear in the current section of the Parts Catalog.
TIP! You can also the frequently used parts for the full Parts Catalog. Refer to: Support Data Tabs. Figure 33.
D
A B
C
A B C D [+] [-]
Part type Parts number and description TIP! Click on the part number (hyperlink) to access the Part Information Window . Number of Parts Pages that the part number appears on. Thumbnail Image Gallery Open list of part numbers and descriptions Close list of parts numbers and descriptions
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Table of Contents Click on an entry (in the table of contents) to navigate to the related parts page. Figure 34.
A
B C
D
A
B C
D
Page title Note: Pages with similar content are grouped together. The primary description is shown as a sub-heading (in bold text) and the secondary description appears alongside each entry. For example, BOOM. Page number Cut in information such as serial number bands or affectivity dates Note: VIN Lock Plus+ can remove pages based upon their serial number applicability. However, VIN Lock Plus+ cannot currently remove pages based upon their cut -in dates. Thumbnail Image Gallery
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Parts Page Introduction Figure 35.
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C B
A B C
Toolbar Parts Diagram Parts List
42
Toolbar Figure 36.
A
E
B C D A
B C D E F G H J K
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G H
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Click the Open Tree icon to open the Product Catalog Tree TIP! If you are viewing a parts page then the tree will show the location of the current parts page. Click the Print Drawing button to print the parts diagram and (optionally) the parts list Click the Send drawing through EMail button to e-mail the parts diagram and parts list to a recipient of your choice Click the Add notes button to add or view Page Notes Refer to: Dynamically Merged Parts Pages The current zoom level
Click the Readability button to fit the parts diagram to the width of the image display area Click the Best Fit button to display the parts diagram at its optimal size Zoom In Zoom Out
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K
Parts Diagram The parts diagram provides a graphical representation of the parts shown in the Parts List . The item numbers are hotspots which are linked to the items in the Parts List . Click on an item number to highlight the item in the Parts List. The selected item is highlighted in orange. TIP! You can click on a part description to highlight the item number in the parts diagram.
An additional parts diagram (showing further parts breakdown) is available for item numbers that are highlighted in green. Refer to: Dynamically Merged Parts Pages. Figure 37.
B
A
A B
Graphic ID number (for internal use only) Zoom Controls
To change the zoom level:
Use the zoom controls (found on the Toolbar )
Use the mouse scroll button (where available) to zoom in or out
To navigate around the parts diagram (when zoomed in): 1. Click and hold the left mouse button. 2. Move the mouse cursor (to move pan the image). 3. Release the mouse to retain the current view.
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Parts List The parts list provides a text-based representation of the parts shown in the Parts Diagram. Figure 38.
Ref Part No
The item number (which corresponds to the Parts Diagram) TIP! Use the [+] button (where available) to show child parts. Click a part number link to access the Part Information Window TIP! Part numbers which have a colon (:) prefix are children of the above assembly.
Change No
Refer to:
Description QTY Usage Code
Change No A short description of the part (to assist parts identification) The number of times that the part appears on the current parts page. (to be confirmed) Refer to: Link to Parent Parts Page Refer to : Link to Child Parts Page The Documents icon shows that one or more additional documents are available for a part. Click the Documents icon to access the documents. Refer to: View Documents Linked to a Part Number The spanner icon shows that serviceable parts are available for the current item. Refer to : Link to Child Parts Page. The Supersessions icon shows that one or more supersessions exist. Click on the Supersessions icon to view the supersession information. Refer to: View Supersession History for a Part Number The Notes icon indicates that one or more user notes are available for a part. R efer to: View, Edit, Create, and Delete Part Number User Notes Click the Shopping Cart icon for each part you want to add to the Shopping Cart
TIP! Remarks, when available, appear in red below the part description.
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Change No The Change No field shows cut in information (such as serial number bands or affectivity dates). Use this information to identify the correct part for your machine.
Note: VIN Lock Plus+ can remove pages based upon their serial number applicability. However, VIN Lock Plus+ cannot currently remove pages based upon their cut-in dates. Figure 39.
In the example parts list, two part numbers are shown for item 6. The Change No column shows that:
Part number 128/F8113 should be used on machines up to and including serial number 2008286 (
Part number 128/H9642 should be used on machines from and including serial number 2008287 (
Therefore, the correct part for our machine ( Serial Number: 2000232 ) is 128/F8113 .
TIP! If the Change No column shows dates then you can use the machine’s Ex Works date to identify the correct part.
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Parts Page Navigation The parts list contains a number of icons which are intended to help you to navigate between pages. Link to Parent Parts Page The example (below) shows a link to the parent parts page which contains a reference to the current parts page. The link is located above the parts list.
The text (shown to the right of the red arrow) shows the name of the c urrent parts page. Click on the text to navigate to the parts pages which contain a reference to the current parts page.
The red arrow indicates that you cannot order the part (item A).
Figure 40.
The example (below) also shows a link to the parent parts page which contains a reference to the current parts page. In this instance, the part number is shown therefore you can order the part (item
A). Figure 41.
If the child page is referenced on two or more parent pages then the Where Used dialog will appear. Click on the relevant page number to navigate to the parent page.
TIP! In the example (below) , two options are shown because a change has taken place. Use the cut in information (shown in the FROM and TO columns) to identify the correct page.
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Figure 42.
Link to Child Parts Page The example (below) shows links to the child parts pages which contain the described parts. The link is located within the parts list (alongside the entry for the part). Figure 43.
The green arrow indicates that you cannot order the part, instead you must navigate to the child parts page
The inclusion of the part number shows that you can order the part
The spanner icon shows that serviceable parts are available for the current item
The text (shown to the right of the spanner arrow) provides a link to the parts page that contains the serviceable parts. Click on the text to navigate to the parts page which contains the parent part.
If the system identifies two or more targets then the Where Used dialog will appear. Click on the relevant page number to navigate to the parent page.
TIP! In the example (below) , two options are shown because a change has taken place. Use the cut in information (shown in the FROM and TO columns) to identify the correct page.
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Figure 44.
49
Page Notes This button allows users to view, edit, create and delete notes which are linked to the current part page.
Note: A user note can only be viewed, edited and deleted by the user who created it. Figure 45.
To add a note:
1. Click the Add notes button. 2. Enter the text in the text box. 3. Click Update. To edit a note:
1. Click the Add notes button. 2. Edit the text. 3. Click Update. To delete a note:
1. Click the Add notes button. 2. Delete the text. 3. Click Update.
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Dynamically Merged Parts Pages To reduce the number of pages that you need to navigate between, JCB Parts Plus+ can dynamically merge two levels of parts pages. In the example (below), you can use the expand [+] to view the child parts for item 1. This data is a dynamically merged view of a second parts page. The items which are shown in the current illustration have a white background. Click on a blue entry to update the Parts Diagram.
TIP! The number of the current parts diagram is shown (For example, <[1]/2> shows that you are currently viewing the first of two graphics). You can also use the < (previous) and > (next) buttons to navigate to a different parts diagram. Figure 46.
<[1]/2>
<[2]/2>
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Thumbnail Image Gallery The thumbnail image gallery allows users to quickly navigate the parts catalogues and to visually identify parts (by their location). Figure 47.
C
A B
A B C D E
Thumbnail icon Data displayed via the thumbnail image gallery List icon Data displayed as a list Page effectivity dates and/or serial number information Navigate to next section/sub-section (when shown) Navigate to previous section/sub-section (when shown)
Click the thumbnail icon (when shown) to access the thumbnail image gallery. Refer to: Figure 47. The thumbnail image gallery opens in a separate window which can be moved or closed, without affecting the original window. You can close the thumbnail image gallery by clicking on the [X] (top right of window) or by clicking on the list icon (when shown). Place the mouse cursor over a thumbnail image to enlarge the image. Page effectivity dates and/or serial number information are now displayed in the image gallery view. Double-click a thumbnail image to navigate to the section/sub-section.
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Breadcrumbs The breadcrumbs provide hyperlinks back to the parent pages of the current one. The current position appears last in the breadcrumb. Figure 48. Example breadcrumb trail (shown in full)
A
B
A B C D E
C
D
E
Link to the Vehicle Summary Screen (VIN Lock Plus+ mode enabled) Link to the Product Catalog Link to the top of the Section and Sub-Section Table of Contents Link to the selected position in the Section and Sub-Section Table of Contents Link to the Parts Page (Current position)
To conserve space, the parent links are shortened. The current position is always shown in full. Figure 49. Example breadcrumb trail (shown with shortened parent links)
F F G
G
Shortened parent links Current position (shown in full)
Place the mouse cursor over a parent link to expand the link. Click the link to navigate to the location shown. Figure 50.
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Working with Part Numbers Part Information Window Introduction The Part Information Window provides access to the support information for each part number. To view the Part Information Window:
Make a Quick Search by Part Number
Click a part number link from a parts page
The Part Information Window will open to show the (default) General Info tab. Figure 51.
General Info Where Used NSN # Supersessions Documents User Notes
View General Information for a Part Number View Where Used Information for a Part Number* View NSN History for a Part Number * View Supersession History for a Part Number * View Documents Linked to a Part Number * View, Edit, Create, and Delete Part Number User Notes *
Note: The items marked with an asterisk (*) and the comment field only appear when the corresponding information is available for the specified part number.
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View General Information for a Part Number This tab shows the general information for the current part number. Note: The Part Information Window opens to show the (default) General Info tab. Figure 52.
View Where Used Information for a Part Number This tab shows all occurrences of the current part number in all models. Figure 53.
A
2
B
A B C
C
Hyperlinks to Parts Page Information showing the amount of hits for a given part number Navigation tools
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View NSN History for a Part Number Where available, this tab shows the alternative NSN (National Stock Number) for the current part number. In the example, an alternative number is not available. Figure 54.
.
View Supersession History for a Part Number This tab shows the supersession history for a part number. TIP! The latest supersession is shown at the top of the list. The example shows that:
Part number 450/10212 was superseded by part number 450/10219, therefore you cannot order the old part.
The replacement part number (450/10219) is no longer available ( NLA), therefore you cannot order this part.
TIP! In this instance, the comments field (found on the General Info tab) refers to alternative parts that can be installed. Refer to: Figure 52.
TIP! View the Documents tab to access the corresponding Service Bulletin (which describes the change of part). Figure 55.
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View Documents Linked to a Part Number This tab provides access to documents which are linked to the current part number. The example shows a link to Service Bulletin ( gen 127 ). Click on the hyperlink (blue text) to open an electronic copy of the Service Bulletin (in PDF format). Figure 56.
57
View, Edit, Create, and Delete Part Number User Notes This tab allows users to view, edit, create and delete notes which are linked to the current part number.
Note: A user note can only be viewed, edited and deleted by the user who created it. Figure 57.
To add a note:
4. View the User Notes tab. 5. Enter the text in the text box. 6. Click Update. To edit a note:
1. View the User Notes tab. 2. Edit the text. 3. Click Update. To delete a note:
1. View the User Notes tab. 2. Delete the text. 3. Click Update.
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Working with Serial Numbers Introduction Unless you already know the part number that you require, the best way to search for data in JCB Parts Plus+ is to use the machine ’s serial number. There are two ways that you can search by serial number:
Use the Find a Product to Search by Serial Number
Complete a Quick Search by Serial Number
JCB Parts Plus+ will display the most up-to-date information for your machine. The amount or type of information that the system returns depends upon a number of factors (for example: product type, age of machine, production location, etc). Five different scenarios are explained in this section:
SCENARIO #1: Exact Match Found (VIN Lock Plus+ Enabled)
SCENARIO #2: Exact Match Found (but VIN Lock Plus+ cannot be enabled)
SCENARIO #3: Multiple Models Found
SCENARIO #4: No Production Data Found
SCENARIO #5: No Results Found
It is important that you understand the differences between the scenarios and learn how to interpret the data that JCB Parts Plus+ displays. Only Scenario #1 provides the user with data that is specific to the machine serial number ( for example: a SERIAL NUMBER SPECIFIC product catalog). This is the best scenario as you will only see the parts that were originally installed on the machine. JCB Parts Plus+ achieves this by enabling its VIN Lock Plus+ function. Scenarios #2, #3 and #4 provide the user with access to MODEL RANGE product catalogs. These catalogs show all of the parts that could have been installed on a machine (fo r example, all of the available attachments) therefore you will need to make more decisions to identify the correct part.
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SCENARIO #1: Exact Match Found (VIN Lock Plus+ Enabled) Search result: System finds the complete machine build record for the serial number and the parts data is VIN Lock Plus+ compatible.
System response: The screen updates to show the Vehicle Summary Screen . The “docked” Vehicle Summary dialog is shown in the top right corner of the screen, to confirm that VIN Lock Plus+ is now enabled. Refer to: Figure 58.
User action required: None – the data is now specific to your machine. TIP! If you select Advanced Search (when you are in VIN Lock Plus+ mode) then the search criteria will be auto-populated with the current machine model.
VIN Lock Plus+ enabled: Yes - Refer to: VIN Lock Plus+. Figure 58. Docked Vehicle Summary Dialog (VIN Lock Plus+ Mode enabled)
A B C
A B C D
D
Docked Vehicle Summary Dialog Complete Vehicle Overview Section Link to serial number specific Product Catalog Screen defaults to Routine Maintenance tab
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SCENARIO #2: Exact Match Found (but VIN Lock Plus+ cannot be enabled) Search result:
System finds the complete machine build record for the serial number but the parts data is not VIN Lock Plus+ compatible.
Note: This typically occurs when the machine was built before 2010 and therefore pre-dates the VIN Lock functionality. The part numbers for the non-VIN Lock compatible parts catalogs have the prefixes “9802/” or “9812”.
System finds partial machine build record.
Note: This typically occurs when the machine is too new (the build data has not yet been processed within JCB Parts Plus+).
System response: The screen updates to show the Vehicle Summary Screen. Refer to: Figure 59.
The “unlocked” (floating) Vehicle Summary dialog is shown in the top right corner of
the screen
TIP! The “unlocked” Vehicle Summary dialog will remain open until you close it . You can move it (drag and drop) so that it does not block your view of the original window.
The Vehicle Summary Screen shows hyperlinks to multiple MODEL RANGE Product Catalogs
User action required: While you navigate the MODEL RANGE product catalog, you can use the “unlocked” (floating) Vehicle Summary dialog to help you identify the correct parts and parts pages
for your machine.
VIN Lock Plus+ enabled: No - JCB Parts Plus+ cannot enable VIN Lock Plus+. Figure 59. Undocked Vehicle Summary Dialog (VIN Lock Plus+ Mode cannot be enabled)
A B C
A B
“Undocked” Vehicle Summary Dialog Vehicle Overview Section
61
C D
Link to the MODEL RANGE Product Catalogs Screen defaults to the Machine Build tab
SCENARIO #3: Multiple Models Found Search result: System finds the incomplete/unclear machine build record for the serial number. System response: The screen updates to show the Vehicle Summary Screen. Refer to: Figure 60.
The “unlocked” (floating) Vehicle Summary dialog is shown in the top right corner of
the screen
TIP! The “unlocked” Vehicle Summary dialog will remain open until you close it . You can move it (drag and drop) so that it does not block your view of the original window.
The Vehicle Summary Screen shows hyperlinks to multiple MODEL RA NGE Product Catalogs
User action required: Use the machine data (shown on the Vehicle Summary Screen and the “unlocked” (floating) Vehicle Summary dialog) to identify the correct Product Catalog.
While you navigate the MODEL RANGE product catalog, you can use the “unlocked” (floating) Vehicle Summary dialog to help you identify the correct parts and parts pages for y our machine.
VIN Lock Plus+ enabled: No - JCB Parts Plus+ cannot enable VIN Lock Plus+. Figure 60.
A B C D
A B C D
“Undocked” Vehicle Summary Dialog Note: The data is incomplete (no value shown for Model Number ) Incomplete Vehicle Overview Section Note: The data is incomplete (no value shown for Specification ) Multiple links to the possible MODEL RANGE Product Catalogs Screen defaults to the Machine Build tab
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SCENARIO #4: No Production Data Found Search result: The system finds a “fuzzy” match and therefore cannot identify the exact machine build record.
Note: This typically occurs when the serial number provided is incomplete or two machine build records exist for a serial number.
System response: JCB Parts Plus+ cannot display the Vehicle Summary Screen; it can only suggest the product catalogs whose serial number ranges match your serial number. Where two or more potential matches are identified, you will receive a dialog containing a list of the related specifications. Refer to: Figure 61.
User action required: Click on the relevant hyperlink to open the MODEL RANGE Product Catalog.
VIN Lock Plus+ enabled: No - JCB Parts Plus+ cannot enable VIN Lock Plus+. Figure 61.
SCENARIO #5: No Results Found Search result: System cannot recognise the serial number. System response: User receives a dialog ( Message from webpage) to show that no matches were found. Refer to: Figure 62.
User action required: The user needs to check/re-enter the serial number. VIN Lock Plus+ enabled: No - JCB Parts Plus+ cannot enable VIN Lock Plus+. Figure 62. SCENARIO 5: No Results Found
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VIN Lock Plus+ Introduction The parts catalogs support ranges of machines. Therefore, the catalogs show all of the parts that could have been installed on a machine (for example, all of the available attachments). Refer to: Figure 63. Figure 63.VIN Lock Plus+ DISABLED
= 152
VIN Lock Plus+ allows users to filter (by specific serial number) the contents of a parts catalog so that only the parts that were originally installed on the machine are shown. Refer to: Figure 64.
Note: VIN Lock Plus+ can remove pages based upon their serial number applicability. However, VIN Lock Plus+ cannot currently remove pages based upon their cut-in dates. By reducing the amount of data that is shown, VIN Lock Plus+ makes it easier to identify the correct parts for your machine. This will provide you with added confidence that you are quoting/ordering the correct part number(s). TIP! Even when you know a machine’s serial number, it is sometimes beneficial to not work with VIN
Lock Plus+ enabled. For example, if you require a beacon (and the machine was originally supplied without one) then you can use the non-VIN Lock Plus+ catalog to find the compatible beacon options. For more information, refer to Error! Reference source not found. .
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Figure 64. VIN Lock Plus+ ENABLEDVIN Lock
A
=
A
3
VIN Lock Plus+ Enabled
Table 2. Difference in Amount of Data Returned for Serial Number 2000232
NOT ENABLED
VIN Lock Plus+ Status Serial Number specific Parts Catalog (1)
ENABLED (2)
No. of Parts Pages shown (for A – Attachments) No. of SHOVEL INSTALLATION ASSEMBLIES pages No. of GENERAL PURPOSE SHOVEL pages No. of 6 IN 1 SHOVEL ASSEMBLY pages No. of STANDARD BUCKET pages Access to Routine Maintenance tab
152 38 4 10 19
3 (-149) 2 (-36) 0 (-4) 0 (-10) 1 (-18) (1)
Serial Number specific Reports
Serial Number specific Advanced Search (1) Including the Engine Parts Catalog.
(2) VIN Lock Plus+ can remove pages based upon their serial number applicability. However, VIN Lock Plus+ cannot currently remove pages based upon their cut-in dates.
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Choosing to Work without VIN Lock Enabled Even when you k now a machine’s serial number, it is sometimes beneficial to not work with VIN Lock Plus+ enabled. For example, if you require a beacon (and the machine was originally supplied without one) then you can use the non-VIN Lock Plus+ catalog to find the compatible beacon options. To leave VIN Lock Plus+ mode, left-click the Vehicle Summary dialog. The Vehicle Summary Dialog will disappear to show that you are no longer restricting the data to a particular machine. Refer to Figure 65. Figure 65. No Vehicle Summary Dialog (VIN Lock Plus+ Mode NO LONGER enabled)
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Reports JCB Parts Plus+ allows users to generate reports on-demand. Figure 66.
Four different reports are available in both PDF (non-editable format) and Excel (editable format). Table 3. Report Types and Function
Report Type Service Intervals
Recommended Parts Service Parts Wear Parts
Description of content A summary of the service parts that are required for your machine (and the intervals at which the parts are required) A full list of the parts that JCB mandate must be in-stock in order to support specific quantities of machines A list of the service parts that JCB mandate must be in-stock in order to support specific quantities of machines A list of the wear parts that JCB mandate must be in-stock in order to support specific quantities of machines
TIP! When the user generates a report, JCB P arts Plus+ uses the latest parts information. As JCB operate a program of continuous product improvement, we recommend that you do not store these reports. Users can use the information shown to filter the contents of their report:
A unique serial number (using the VIN Lock Plus+ feature)
A serial number range (restricted to the contents of a single parts catalog)
The quantity of machines to be supported
The service interval
It is not possible to generate the reports for older parts catalogs.
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Generating a Report Before you generate a report, it is important to consider:
Whether you require a report for a single serial number or a serial number range.
If you require a report for a serial number range then you must manually navigate to the parts catalog for your machine.
If your serial number range relates to multiple parts catalogs then you must generate multiple reports.
If you require a report for a specific serial number then you must use the VIN Lock Plus+ feature to navigate to the parts catalog for your machine.
To generate a report: 1. Navigate to the Vehicle Summary Screen or the Catalog Table of Contents. 2. Use the dropdown menus to input the criteria for your report. 3. Select the file type (PDF or Excel). 4. Click Get Report . 5. When prompted, click Save to save a copy of the report. Figure 67. Vehicle Summary Page
A
A B C
B
Report Type Drop-down menus File Type
68
C
Electronic Publications JCB Parts Plus+ provides access to electronic copies (PDF Format) of a variety of publications.
Viewing the Electronic Publications The electronic publications open in the JCB Parts Plus+ internal PDF viewer. The PDF viewer allows the user to complete the actions shown:
Navigate the document
Save (single page only)
Print (single page only)
Email (single page only)
The method to access the electronic publications is dependent upon the publication type. Refer to: Table 4. Table 4.
Publication Type Operator Manuals Service Manuals Fitting Instructions for Kits
How to Access Support Data Tabs Support Data Tabs Find a Product > Search in Kits and Attachments
Navigating the Electronic Publications Use the tools shown to navigate the document. Figure 68.
B C DE F
A
G
A B C D E F
Scroll bar (slide to the left or right to change page) Go to first page of publication Go to previous page Current page Go to next page Go to last page of publication 69
G
Bookmarks (an interactive table of contents)
Figure 69.
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H J K L M
J
K
L
M
'Save a copy' button (Shortcut: CTRL + S) 'Print' button (Shortcut: CTRL + P) Zoom out (Shortcut: CTRL + '-') Zoom in (Shortcut: CTRL + '+') Click to show the Adobe Reader Toolbar (Refer to: Figure 70)
Figure 70.
N
N P Q
P
Q
'Email' button (single page only in PDF format) Precision Zoom tools Close Adobe Toolbar button
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Feedback You can also use the integral feedback function to provide product f eedback or suggestions for improvement directly from JCB Parts Plus+. Refer to: Figure 71.
Tip! If you require assistance with parts identification or availability then you must raise a Techweb Helpdesk call. You can access the feedback function from the Toolbar .
Tip! If you are currently viewing a catalog (when you access the feedback function) then a number of fields will be automatically completed. This is intended to allow the JCB Parts Plus+ to quickly identify (and potentially replicate) the concern/error that you have reported. Figure 71.
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Abbreviations and Acronyms GA NLA NSN QTY SPP VIN
General Assembly No longer available National Stock Number (all so known as NATO Stock Number) Quantity Service Parts Pro Vehicle Identification Number
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