This book includes concepts of service management, service strategy and its processes, service design and its processes, service level management, and roles concerning service design. It also inclu...
ITIL Foundation (syllabus 2011) Actual Test
Descripción: This book includes concepts of service management, service strategy and its processes, service design and its processes, service level management, and roles concerning service design. It also inclu...
Descripción: This book includes concepts of service management, service strategy and its processes, service design and its processes, service level management, and roles concerning service design. It also inclu...
Itil documentationDescripción completa
ITIL
CCNA Study Preparation GuideFull description
ITILFull description
Full description
Introducción a ITIL.Descripción completa
aplicaciones itil
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Es un tema que nos llevará al exito
ITIL exam
technological research roleFull description
People
Process
ITIL Overview
7 Step Improvement
Check Do
Board
d e t l u s n o C
Metrics ( V,D,J,I & P,S,T )
Service Strategy Financial Management
d e m r o f n I
Customer
Insource IT Dept Service Owner Process Owner Process Manager Process Practitioner
e l b a t n u o c Division c A
Application Management Technical Management
n o Role p s e R
Facilities Mgt
Service Desk Users
Multi-vendor sourcing
Business Relationship Mgt
Strategy Management
SKMS
Demand Management
Service Portfolio Mgt
Service Knowledge Mgt System
Service Design
Design Coordination
Service Catalogue Mgt
Service Level Management
Capacity Management
Supplier Management
Availability Management
Information Security Mgt
IT Service Continuity Mgt
Service Transition Transition Planning & Supp
Change Management
Service Asset & Configuration M
Release & Deployment Mgt
Knowledge Mgt
Service Valid’n & Testing
Change Evaluation
Operational Mgt Operational Control
Wisdom Knowledge Information Data
Problem Management Incident Management Event Management
Access Management Request Fulfilment
Service Operation
Cloud Service Models
Service Portfolio Service Pipeline
Department
e Group l b i Team s
Partners
Continual Service Improvement Act Plan
) I C www.maatconsulting.com A R (
Products
Service Catalogue Retired Services
Service Design Package Service Level Agreements
SCMIS
SMIS
Release Plans
CMIS
AMIS
Deployment Plans Operating Procedures
Config Mgt DB 2
Application Service Provision
Business Process Outsource
Improvement Plans
Config Mgt DB 1 m e t s y S t n e m e g ) a S n M a C ( M n o i t a r u g i f n o C
