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ISO 9001:2015 – How to apply Risk-based Thinking to !ality "#o$esses %"a#t I& Why taking a risk-based approach is a requirement requir ement of ISO 9001 Risk-based thinking is a sore point among many Quality professionals. Even so, identifying risk, analyzing the consequences, probability and level of risk (i.e. risk analysis and risk evaluation using formal techniques are becoming increasingly important tasks in the global business !orld. "#$ %&&')&'* incorporates !hat the draft version of the "nternational #tandard has termed +Risk-based hinking in its requirements for the establishment, implementation, maintenance and continual improvement of the quality management system. "f you are already familiar !ith the "# or have read the many discussions on the sub/ect that have appeared on 0inked"n groups and else!here, you !ill already be a!are that formal risk management is not mandated. 1o!ever, organizations can, in Sign up to vote on this title
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the !ords of the 2 '34 2ommittee5s draft standard (6ay )&'7 +8choose to Sheet Music
develop a more e9tensive risk-based approach than is required by this "nternational #tandard, and "#$ :'&&& provides guidelines on formal risk management !hich can be appropriate in certain organizational conte9ts.
" am sceptical about the sub/ect of demonstrating risk-based thinking to a certi;cation auditor !hen they assess your quality management system. $f course, it5s possible that you !on5t be sub/ect to an intensive grilling if the #tandard does not require you to produce the outputs from your risk assessment processes or evidence of a formal risk management system.
=hich begs the question
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the !ords of the 2 '34 2ommittee5s draft standard (6ay )&'7 +8choose to Sheet Music
develop a more e9tensive risk-based approach than is required by this "nternational #tandard, and "#$ :'&&& provides guidelines on formal risk management !hich can be appropriate in certain organizational conte9ts.
" am sceptical about the sub/ect of demonstrating risk-based thinking to a certi;cation auditor !hen they assess your quality management system. $f course, it5s possible that you !on5t be sub/ect to an intensive grilling if the #tandard does not require you to produce the outputs from your risk assessment processes or evidence of a formal risk management system.
=hich begs the question
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themselves either, unless they are the ones !riting ! riting the guidelinesD, and (b a useful !ay of identifying, evaluating and treating the kind of risks that apply to the processes used in Quality 6anagement.
Starting point for risk-based approach app"ied to qua"ity processes "n my post "#$ %&&')&'* C he likely impact (Fart "", Gebruary 7, )&'*, " suggested the follo!ing basic checklist of tasks8 'nalyse and p#io#iti(e the risks and opportunities in your organisation • •
What is acceptab"e! What is unacceptab"e!
hen plan a$tions to address the risks.
How can I a#oid or e"iminate the risk! How can I mitigate the risk!
hen 8 • • •
Imp"ement the p"an $ take a$tion %heck the e&ecti#eness of the actions $ does it work! 'earn from e(perience $ continua" impro#ement
1o!ever, this list presupposes that you have identi;ed risks and opportunities. Sign up to vote on this title Notconte9tH useful #o if you haven5t yet, ho! do you approach risk identi;cation your Useful in
Read on8
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he "#$ %&&' "# says that "#$ :'&&& provides guidelines on formal risk management !hich can be appropriate in certain organizational conte9ts. his fact !ill be !ell understood by those !orking for large, indeed global entities that have long since adopted risk management methodologies and have risk managers on their team !ho are familiar !ith "#$ :'&&&. Iut !hat is "#$ :'&&& attempting to achieve, and is it relevant to the ma/ority of organizations that are trying to gain or transition to "#$ %&&'H
"#$ :'&&& describes an +overall approach to risk management, not /ust risk analysis or risk assessment. "t deals !ith the links bet!een risk management process and both strategic direction and day to day actions and treatments 1. =hich on the face of it sounds an ideal recipe for risk-based thinking. Fick up the #tandard and read it, and this thought is quickly dispelled, since "#$ :'&&& takes a generic approach that has to be developed C in considerable detail C to be useful in a given conte9t.
>reat for the #trategic aims of the senior management, but not of any great value to the @poor bloody infantry5 of quality managers out t here.
Ferhaps the ;rst (and most frustrating conclusion that you !ill come to, having spent You're Reading a Preview J')& (K'?& L# on your personal copy is that you ne9t need to buy "#$."E2 :'&'&)&&% Unlock fulltechniques. access with a free trial. C Risk management C Risk assessment < slightly steeper J))4 from I#", or K::3 L#, on )7M&:M'*. Download With Free Trial #o your boss says, +$N, buy the one that you actually need, but don5t come back to me asking for any more. =e5ve got by !ithout @risk-based thinking5 in the past Ainsert number of years or decadesO surely !e !ill do so this timeH
he pdf arrives on your machine. Pou open it. here are %) pages, 4 of !hich in
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here is no point in making life more complicated than it needs to beO thus Sheet Music
"n general terms, suitable techniques should e9hibit the follo!ing characteristics •
•
•
it shou"d be /ustiab"e and appropriate to the situation or organiation under consideration it shou"d pro#ide resu"ts in a form which enhances understanding of the nature of the risk and how it can be treated it shou"d be capab"e of use in a manner that is traceab"e. repeatab"e and #eriab"e2 3Ibid4
>reatD Iy no!, you5re probably ;red up !ith the possibility of ;nding a suitable risk assessment technique that ;ts the conte9t of your organization and its quality management systemH Pou can5t !ait to get started on the /ob. (2ome on 8 humour meD Pou turn to8
You're Reading a Preview Unlock full'nne) access with 'a free trial.
(informative Download With Free Trialte$hni!es *o+pa#ison o, #isk assess+ent
• • •
risk identication Useful Not useful risk ana"ysis $ consequence ana"ysis risk ana"ysis $ qua"itati#e. semi-quantitati#e or quantitati#e probabi"ity
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12 +2 )2 72 82 :2 ?2 @2 92 102 112 1+2 1)2 172 182 1:2 1?2 1@2 192 +02 +12 ++2 +)2 +72 +82 +:2 +?2 +@2
Handout Training Iso 9001 2015
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5rainstorming Structured or semi-structured inter#iews 6e"phi %heck-"ists rimary haard ana"ysis Haard and operabi"ity studies ;H<=O> Haard
An#ironmenta" risk assessment Structure B What if! C ;SWIDE> Scenario ana"ysis 5usiness impact ana"ysis Foot cause ana"ysis Dai"ure mode e&ect ana"ysis Dau"t tree ana"ysis A#ent tree ana"ysis %ause and consequence ana"ysis %ause-and-e&ect ana"ysis You're Reading a Preview 'ayer protection ana"ysis ;'O<> 6ecision tree Unlock full access with a free trial. Human re"iabi"ity ana"ysis 5ow tie ana"ysis Download With Free Trial Fe"iabi"ity centred maintenance Sneak circuit ana"ysis Garko# ana"ysis Gonte %ar"o simu"ation Sign up to vote on this title 5ayesian statistics and 5ayes ets Useful Not useful D cur#es Fisk indices
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employing bet!een ' and )*& people. 1o!ever, that doesn5t mean t o say that "#$ :'&'& isn5t a valuable reference should you ever be required to think about risk in these terms. Iear !ith me, though, because in the ne9t fe! posts, " am going to sho! you a method to assess risk by turning 2omple9ity into #implicityD ro/ect risk management guide"ines* managing risk with ISO )1000 and IA% :+19@. 6a"e D %ooper. et a". Wi"ey. +0172 1
ISO 9001*+018 $ How to app"y Fisk-based Ehinking to Jua"ity rocesses 3art II4 You're Reading a Preview
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ISO )1000 Fisk management techniques* < se"ection of risk assessment too"s you might "ike to consider Sign up to vote on this title
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"n my vie!, this doesn5t have to be a onerous task even at the high-risk end of the conte9t spectrum. 1o!ever, to completely You're Reading a Preview ignore the risks and opportunities aspect of planning your Q6# Asee 4.', regardless of the degree of risk involved, !ould surely be to risk a ma/or non-conformityH Unlock full access with a free trial.
"#$ %&&' Risk-based thinking could (and " am not saying that it should be Download With Trial of the risk assessment tools in demonstrated by sho!ing the outputs from oneFree or more "#$ :'&'& in your +documented information.
o give you a avour of !hat these tools are intended to achieve and ho! they !ork, " intend to describe a selection of the :' listed in "#$ :'&'&.
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'OOK L GAEHO6S Check-lists < simple form of risk identi;cation. < technique !hich provides a listing of typical uncertainties !hich need to be considered. Lsers refer to a previously developed list, codes or standards.
2heck-lists and revie!s of historical data are, naturally enough, a sensible step if you ar serious about identifying the risks and opportunities in accordance !ith the requirements of "#$ %&&')&'* 2lause 4.', and intend to plan and implement the appropriate actions to address them.
1o!ever, it is also !orth remembering that check-lists are most useful !hen applied to check that everything has been covered after a more imaginative technique that identi;es ne! problems has been applied.
Preliminary hazard analysis
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< simple inductive method of analysis !hose ob/ective is to identify the hazards and hazardous situations and events that can cause harm for a given activity, facility or
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SLOFEIM GAEHO6S Structured interview and brainstorming < means of collecting a broad set of ideas and evaluation, ranking them by a team. Irainstorming may be stimulated by prompts or by one-on-one and one-on-many intervie! techniques.
You're Reading a Preview Unlock full access with a free trial.
So what should we plan to collect in terms of “ideas and evaluation”? Download With Free Trial
'ets remind ourse"#es rst of what ISO 9001*+018 says we shou"d do2 Sign up to vote on this title
=hen planning for the quality management system, "#$ %&&')&'* requires Useful Not useful ALnderstanding organizations to consider the issues referred to in 7.' the organization and its conte9t and the requirements referred to in 7.) ALnderstanding the needs and e9pectations of interested parties and determine the risks and opportunities that need
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Irainstorming as a technique could be particularly useful !hen, for e9ample, identifying risks of ne! technology !here there is no data or !here novel solutions to problems are needed. o quote "#$ :'&'& +8it encourages imagination !hich helps identify ne! risks and novel solutions. 1o!ever, it is not applicable to risk analysis tasks of consequence, probability or level of risk. "t therefore has its limitations and along !ith the @0ook-Lp 6ethods5 of 2heck-lists and Frimary hazard analysis, and most of the @#upporting 6ethods5 of #tructured intervie!s, elphi technique, #="G (#tructured +!hat if and, it does not provide any quantitative output C although this is not a requirement of "#$ %&&'.
Sheet Music
ABote in the section @#upporting 6ethods5, 1uman reliability analysis (1R<, !hich deals !ith the impact of humans on system performance and can be used to evaluate human error inuences on the system, is able to provide quantitative output and is @strongly applicable5 to risk analysis and @applicable5 to risk evaluation C see able <.' in "#$ :'&'&.
1o!ever, before !e get bogged do!n in too much detail !ith regard to the other #upporting 6ethods, #cenario
You're Reading a Preview Unlock full access with a free trial.
"f " !ere considering risks in relation to a quality management system and its associated With Free Trial processes, " !ould be asking theDownload follo!ing questions
12
What are the risks associated with the organiations conte(t and ob/ecti#es $ and why does each risk occur! 3identifying the risk and the reason for its occurrence42 Sign up to vote on this title +2 What wou"d be the "ike"y negati#e consequences of process. product. useful Useful Not ser#ice or system nonconformities! 3consequences if the risk occurs42 )2 How "ike"y is it that the organiation wi"" de"i#er nonconforming products
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What can we "earn from ISO )1000 risk assessment processes! "#$ :'&&& states that risk assessment attempts to ans!er the follo!ing fundamental questions S !hat can happen and !hy (by risk identi;cationH S !hat are the consequencesH S !hat is the probability of their future occurrenceH S are there any factors that mitigate the consequence of the risk or that reduce the probability of the riskH Froviding that you adhere to this basic structure, you are follo!ing the frame!ork that is set out in the "nternational #tandard "#$ :'&&&)&&%.
Rather than spending several days reading the #tandard and having long meetings !ith colleagues to see ho! it might be applicable, !hy not look for methods that !ould help you to meet the requirements of "#$ %&&'H Gor me, a good start !ould be You're Reading a Preview Unlock full access with a free trial.
ocumenting the results of any @consideration of risks and opportunities5 e9ercise as evidence of your management team5s +risk-based thinking. Download With Free Trial Even if it is clear from the design of your processes that you have taken account of 2lause 4.' and determined the risks and opportunities that need to be addressed, having a record of your risk assessment processes might prove useful, if only as a reminder to keep matters under revie!D Sign up to vote on this title
hen, evaluate the risk assessment tools (numbering :'Useful in total in Not "#$useful :'&'& to see if they are applicable to your organizational conte9t.
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developed list available of hazards, risks or control failures, either resulting from a previous risk assessment or past failures,- !here do you beginH his is likely to be a especially ve9ing question for organizations that are ne! to "#$ %&&' quality management and have to develop appropriate documented information for their quality processes. 1o!ever a cautionary note Iefore you despair and start !riting out check-lists based on your o!n observations in an eort to tick the bo9, remember that your colleagues in other departments and business units may already be using some of the formal techniques of risk assessment and risk management process (in a @silo-centric5 !ay of course, !ithout you even kno!ing about this. o quote from the "ntroduction to "#$ :'&&&)&&%
+he current management practices and processes of many organizations include components of risk management, and many organizations have already adopted a formal risk management process for particular types of risk or circumstances
"t follo!s therefore that it is !orth intervie!ing (in a structured or unstructured You're Reading athem Preview !ay or bringing them together for a brainstorming session C if only to ;nd out !hat full access with a free trial. qualitative and quantitative riskUnlock assessments have been made that could help you to address the requirements of "#$ %&&'D Download With Free Trial =hether or not though anyone is carrying out risk assessments, !ith or !ithout the use of the tools in "#$ :'&'&, "#$ %&&')&'* e9pects the organization to understand its conte9t (see clause 7.' and determine the risks and opportunities that need to be addressed (see clause 4.'. Sign up to vote on this title
Gor e9amplehe "#$ assume that one of the key purposes of a quality management Useful Not useful system is to act as a preventive tool, taking account of identi;ed risks. 2onsequently, "#$ %&&')&'* does not have a separate clause or sub-clause titled @Freventive action5.
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negotiating contract conditions, or developing contingency plans C O but even so, thinking about risks and opportunities is central to their !ork ).
"G it can reasonably be argued that managing risk is an integral part of good management (and " think that it can and that risk-based thinking is fundamental to achieving good business and pro/ect outcomes and the eective procurement of goods and services, 1EB identifying, analysing and evaluating risk should be processes familiar to all quality managersH
Bot everyone agrees !ith this statement of course, but understanding the conte9t (see clause 7.' and determining the risks and opportunities that need to be addressed (clause 4.' are requirements of "#$ %&&')&'*. herefore, before you re/ect the idea of using risk assessment tools on the grounds that they are too complicated and +not part of your /ob, it5s !orth pondering this quote from the "ntroduction to the "#$ :'&&&)&&% +he generic approach described in this "nternational #tandard provides the principles and guidelines for managing any form of risk in a systematic, transparent and credible manner and !ithin any scope and conte9t. 7 /otes
You're Reading a Preview
Unlock full accesson with"mplementation a free trial. "#$ :'&&&)&&% C Frinciples and >uidelines + raft I# EB "#$ %&&' Quality 6anagement #ystems C Requirements, ate '7 6ay )&'7, <.7 Risk-based approach Download With Free Trial ) Fro/ect risk management guidelines managing risk !ith "#$ :'&&& and "E2 4)'%?, ale G 2ooper, et al, =iley, )&'7. 7 "#$ :'&&&)&&% C Frinciples and >uidelines on "mplementation, "ntroduction, p.T 1
/e)t ti+e: 6ore risk assessment tools described in "#$ :'&'& C 1o! useful could Sign up to vote on this title they be to quality professionals in dierent conte9tsH
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What ,documented information is required by ISO 9001*+018!
ISO 9001*+018 wi"" probab"y merge documents and records under the term , œdocumented information ’ and there wi"" be no mandatory qua"ity manua". procedures or qua"ity records2 Ehese signicant changes may "ead to much greater e(ibi"ity in how information is managed within the qua"ity management system. but some en#isage a potentia" downside i2e2 N
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ewcomers to ISO 9001*+018 may be confused about where to startDownload documenting theirTrial system a"so. e(act"y what they With Free need to record and document in re"ation to the requirements of the standard and hence. when their organisations documented information is ready for audit!
What does the +017 committee draft of up to vote on this title ISO 9001 actua""y say! SignUseful Not useful Ehe 6raft 5S A ISO 9001 Jua"ity Ganagement Systems $ Fequirements
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ISO 9001*+00@ was designed to a""ow an organiation greater e(ibi"ity in the way it chooses to document its qua"ity management system ;JGS>2 %"ause 72+212 Menera" pro#ided an e(p"anation of what qua"ity management system documentation and records were required specica""y* a> documented statements of a qua"ity po"icy and qua"ity ob/ecti#es b> a qua"ity manua" c> documented procedures required by this Internationa" Standard
d> documents needed by the organiation to ensure the e&ecti#e p"anning. operation and contro" of its processes. and e> records required by this Internationa" Standard
In +01+. the ISO 6ocument ISOE% 1?:S% + 8+8F+. tit"ed* ISO 9000 Introduction and Support ackage* Muidance on the 6ocumentation Fequirements of ISO 9001*+00@. asked the question You're Reading a Preview,What is a PdocumentQ! and dened at "east some of the main ob/ecti#es of an organiations documentation Unlock full access with a free trial. Ehese were* Download With Free Trial
a> %ommunication of Information b> A#idence of conformity c> Know"edge sharing
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Not useful In terms of category a>. both the type and e(tentofUseful documentation depended on R œthe nature of the organiationâ ™s products and processes. the degree of forma"ity of communication systems and the "e#e" of communication ski""s within
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Dor a start. due to the introduction of are now contained within each of the c"auses numbered 7 through 10 in the new structure2 See further down2
<2: 6ocumented information e(p"ains. 3due to the introduction of
I counted the te(t Pdocumented informationQ appearing a tota" of )7 times in the You're Reading a Preview committee draft of ISO 9001 between %"auses 7 to 102 Unlock full access with a free trial.
Drom that gure a"one. you can appreciate that ISO 9001*+018 wi"" require the creationmaintenance of a sieab"e number documentsU Download With of Free Trial
How shou"d you manage your required documented information! Sign up to vote on this title
Ehe wording in the 6IS sets out requirements for $#eating and !pdating * Useful Not useful •
identication and description ;e2g2 a tit"e. date. author. or reference
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Eo address these requirements. the fo""owing acti#ities are necessary* a> distribution. access. retrie#a" and use b> storage and preser#ation. inc"uding preser#ation of "egibi"ity c> contro" of changes ;e2g2 #ersion contro"> d> retention and disposition2 Tou shou"d a"so identify and contro" documented information of Pe(terna" origin which is necessary for the p"anning and operation of your JGS2 It is $ and wi"" continue to be $ necessary to regu"ar"y re#iew documents to make sure they are up-to-date. suitab"e and reect your practices2 Fe#iew processes shou"d a"so check for changes in re"e#ant standards. regu"ations. specications and other e(terna" documented information2 6ocumented information wi"" be used to support the operation of processes and be retained Pto the e(tent necessary to ha#e condence that the processes are being carried out as p"annedQ 3 . !ality +anage+ent syste+ and its p#o$esses42 . documented You're used Reading information ;)211> or reuirements as aa Preview reference against which audit e#idence ;)2:1> is compared2Unlock full access with a free trial. What the questions that you need to ask to ensure that your documented Download With Free Trial information meets the requirements! $ Here are /ust a few suggestions* • • •
Who in your organisation appro#es documented information for re"ease! How do you know that the documented information has been appro#ed! What are the steps in your process for re#iewing. Sign up toupdating vote on thisand title reappro#ing documented information! 6oes it inc"ude re#iew of Usefula regu"ar Not useful changes and who is responsib"e for the di&erent parts of this process! How do you identify changes!
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Is documented information from e(terna" sources. such as re"e#ant standards. current "egis"ation. product specications from your supp"iers. being re#iewed. updated and made a#ai"ab"e #ia contro""ed processes!
Once again here. this is not an e(hausti#e "ist. but it does high"ight the comp"e(ity of the task of managing the documented information2 Tou can nd a further discussion of this topic on an ear"ier %ogni6o( b"og see* 6ocument %ontro". ISO 9001 and %ogni6o( 6GS You're Reading a Preview Gark Hammars post on the e(ce""ent ,ISO 9001 5"og ;dated Gay +0. +017> has some he"pfu" tips and ad#ice Unlock on ISO 9001 document contro"* full access with a free trial.
Some Eips to make 6ocument %ontro" more usefu" for your JGS Download With Free Trial
Mi#en the sheer number of new documents that are "ike"y to be required. a document management system ;6GS> hosted on your ser#er or in the c"oud is worth considering before you transition2 Sign up to vote on this title
In our ear"ier post ;see abo#e> on the sub/ect of using a 6GS #ersus other useful Useful NotHammars approaches. we showed how %ogni6o( maps to the "ist in Gark post to gi#e you much greater contro" o#er your documented information2
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2 Eip 8 is supported by embedded metadata in the documents. so readers can see what they are using2 WeR ™d "ook to "imited partner access andor the e(tranet porta" functiona"ity for :2 Dina""y. tip ? can be achie#ed by marking the document as obso"ete2 ”
Increased e(ibi"ity in terms of the documented information required by ISO 9001*+018 wi"" not "essen the daunting cha""enge of contro""ing the "arge amount of data contained within your qua"ity management system2 < 6GS can great"y impro#e the eXciency and e&ecti#eness of your JGS2 5ut regard"ess of how you manage documented information. it wi"" soon be time to say a heartfe"t ,Hasta "a #istaU to your trusty Jua"ity Ganua"2 You're Reading a Preview
Sources referenced p"us recommended reading Download With Free Trial Unlock full access with a free trial.
Ehe fo""owing sources are usefu" in understanding the de#e"opment process that has "ed to the pub"ication of the ISO 9001 %ommittee 6raft ;the ,6IS>. inc"uding the much debated topic of ,risk-based thinking2 Sign up to vote on this title
Dirst"y. the 6raft Internationa" Standard ;6IS> issued for pub"ic comment* Useful Not useful #a,t S 3/ ISO 9001 !ality 4anage+ent Syste+s – Re!i#e+ents.
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Dor those "ooking for straightforward answers to the simp"e questions regarding the +018 #ersion and transition process. I recommend 5SIs D
Ehe 5SI White aper ,ISO 9001* Lnderstanding the changes from ISO Fe#isions i a"so usefu" in e(p"aining the "ike"y impact of ISO 9001*+018* ISO 9001 Whitepaper. Lnderstanding the changes. a Gember of access with a free trial. Fussian de"egation in ISOE% 1?:. ISOE% +0?. $ see the "ink* Download With Free Trial
Fisk Ganagement in ISO 9000 Series Standards 36D4
<"though this document was pub"ished in +009. it is interesting to re#isit because it came out when the common concepts and ideas for Pfuture acti#ities ISOE% 1?: on the re#ision of ISO 9001Q were being formu"ated2 Sign up to vote on this title
Not useful Useful Ehe author pro#ides PA(amp"es of the requirements of ISO 9001*+00@. indirect" associated with the risk managementQ2 Ehe Eab"e on page : of 11 is worth
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of risk has a"ways been imp"icit in ISO 9001 $ this re#ision makes it more e(p"icit and bui"ds it into the who"e management systemQ2 Ehe ISO white paper on the same sub/ect of ISO 9001 and Fisk can be down"oaded from ,ub"ic information on the ISO E%1?:S%+ Home age* http*isotc2iso2org"i#e"ink"i#e"inkopentc1?:S%+pub"ic
ote the frequent"y quoted "ine* PFisk-based thinking has a"ways been in ISO 9001 - “ this re#ision bui"ds it into the who"e management system2 ” 3Source* ISO 6ocument 1+++. Yu"y +017. page +4. $ which appears. in a "onger and more detai"ed form. in the committee draft of the standard2
!hat does the Chair of the "S# $%%& subcommittee have to say? Watch the #ideo of the Moog"e hangout where ige" %roft. %hair of the ISO subcommittee responsib"e for ISO 9001 ta"ks to us about how the re#ision is progressing*www2youtube2comwatch!#Z5r97[ogFST You're Reading a Preview
Ehis addresses the thorny sub/ect thinking. which as he points out. Unlock of full risk-based access with a free trial. does not necessari"y mean using forma" risk management2 Download With Free Trial
In sma"". "ow-risk organisations. the ,risk-based thinking may simp"y be Pintuiti#eQ in others. a fu"" risk management process may be appropriate
%yber Assentia"s* Why your organisation Sign up to vote on this title
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Fequirement +2 Secure conguration. and )2 Lser access contro"
he second 2yber Essentials Requirement references @secure con;guration5.
You're Reading a Preview he 2"# Ienchmarks are describe Unlock full access with a free trial. guides both developed and as +consensus-based, best-practice security con;guration accepted by government, business, industry, and academia. he Ienchmarks are recommended technical controlDownload rulesMvalues forFree hardening With Trial operating systems, middle!are and soft!are applications, and net!ork devices. here are used by thousands of enterprises as the basis for security con;guration policies and the de facto standard for " con;guration best practices. o!nload herehttps*benchmarks2cisecurity2orgabout Sign up to vote on this title
1o! does the 2E# Requirement ) compare !ith the 2"# IenchmarksH
2. Se$!#e $ong!#ation
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efault installations of computers and net!ork devices can provide cyber attackers !ith a variety of opportunities to gain unauthorised access to an organisation5s sensitive information, often !ith ease. Iy applying some simple security controls !hen installing computers and net!ork devices (a technique typically referred to as system hardening, inherent !eaknesses can be minimised, providing increased protection against commodity cyber attacks.
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asi$ te$hni$al $ybe# p#ote$tion ,o# se$!#e $ong!#ation 2omputers and net!ork devices (including !ireless access points should be securely con;gured.
12 +2 )2 72
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Lnnecessary user accounts ;e2g2 Muest accounts and unnecessary administrati#e accounts> shou"d be remo#ed or disab"ed2 shou"d be remo#ed or disab"ed2 Ehe auto-run feature shou"d be disab"ed ;to pre#ent software programs running automatica""y when remo#ab"e storage media is connected to a You're Reading a Preview computer or when network fo"ders are accessed>2 full accessshou"d with a freebe trial. < persona" rewa"" ;or Unlock equi#a"ent> enab"ed on desktop %s and "aptops. and congured to disab"e ;b"ock> unappro#ed connections by defau"t2
%ommentary*
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Gor #6E organisations employing U*& people, among the ;rst things that " !ould de;nitely recommend checking are the default con;gurations of routers, including converged !ireless routers !ith access points (
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=ireless routers are very common in micro-businesses and home oVce set-ups in particularO hence " !ould have named these devices by saying
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%hange the defau"t "ogin username. if permitted ;refer to the users guide>. and password2 ;Ehe defau"t passwords are pub"ished in manufacturers pub"ications and are readi"y accessib"e2> %onduct G<% address "tering ;a form of white"isting. or identifying wire"ess connected computers you trust>2 %hange the defau"t wire"ess SSI62
" !ould also have stressed that many !ired net!orks base their security on physical access control, trusting all the users on the local net!ork, but if !ireless access points are connected to the net!ork, anybody !ithin range of the
@2ontrol5 in management means setting standards, measuring actual performance and taking corrective action. 2ontrol is a continuous process.
" !ould have added to the 2yber Essentials Requirements that you should remove unnecessary soft!are and disable nonessential services, and modify unnecessary default features to eliminate opportunities for attack, on a continuous basis. Pour You're Reading a Preview system technology is constantly evolving and ne! soft!areMsoft!are upgrades can Unlock full access with a free trial. introduce security vulnerabilities C see belo!. $nly through system hardening measure can you hope to maintain an optimum level of protection !hen connected to the Download With Free!ill Trial internetO and even then unmitigated vulnerabilities be e9ploited by the hackers.
Grom the initial installation on!ards, revie! the features that came enabled by default on your computer and disable or customise those you don5t need or plan on using.
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8. se# a$$ess $ont#ol Sheet Music
Ob6e$ti7es Lser accounts, particularly those !ith special access privileges (e.g. administrative accounts should be assigned only to authorised individuals, managed eectively and provide the minimum level of access to applications, computers and net!orks
Lser accounts !ith special access privileges (e.g. administrative accounts typicall have the greatest level of access to information, applications and computers. =hen privileged accounts are compromised their level of access can be e9ploited resulting in large scale corruption of information, aected business processes and unauthorised access to other computers across an organisation.
o protect against misuse of special access privileges, the principle of least privilege should be applied to user accounts by limiting the privileges granted and restricting access. asi$ te$hni$al $ybe# p#ote$tion ,o# se$!#e $ong!#ation
Lser accounts should be managed through robust access control.
12 +2 )2
72
8
You're Reading a Preview
<"" user account creation shou"d be sub/ect to a pro#isioning and appro# Unlock full access with a free trial. process2 Specia" access pri#i"eges shou"d be restricted to a "imited number of Download With Free Trial authorised indi#idua"s2 6etai"s about specia" access pri#i"eges ;e2g2 the indi#idua" and purpose> shou"d be documented. kept in a secure "ocation and re#iewed on a regu"ar basis ;e2g2 quarter"y>2
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Pou put yourself in the position of an attacker. =hat is your primary task once you have @in;ltrated5 (i.e. got into a net!orkH "t5s not really a brain teaser question /ust ask yourself !hat you !ould do in the real-!orld to gain access to valuable data assetsH
Pour /ob the moment you are in the system is to initiate escalation of privileges, !hich i ho! an attacker attempts to gain more access from the established foothold that they have created.
"n the !ords of Gicrosoft 6e#e"oper etwork +he matter of managing the security Download With FreetoTrial for all account types in a net!ork is very important managing risk for a midsize business net!ork. "nternal and e9ternal threats must be taken into account, and the solution to these threats must balance the need for security !ith the functionality a midsize business demands from their net!ork resources.
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Fersonally, " consider the control themes in this Requirement to be one of the most
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he administrator referred to here !as, allegedly, Ed!ard #no!denD Sheet Music
A#ource #ysadmin security fail B#< ;nds #no!den hi/acked oVcials5 logins, allagher C 6. Ferhaps it isn5t /ust the smaller enterprises that need 2yber EssentialsH
%yber Assentia"s* Why your organisation shou"d ,Met 5adgedU $ art V art V* Fequirements Ga"ware You're Reading 72 a Preview protection. and 82 atch management Unlock full access with a free trial.
Free Trial requirement. =e all have 6al!are protection soft!are is aDownload necessaryWith cyber security kno!ledge of mal!are threats in one form or another and e9perience teaches us to !ary of certain links and email attachments.
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2yber Essentials starts !ith the assumption that computers connected to the internet are vulnerable to attack from mal!are and therefore mal!are protection is seen as a key feature of basic cyber You're Reading a Preview hygiene requirements. Unlock full access with a free trial.
. 4alwa#e p#ote$tion
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Ob6e$ti7es 2omputers that are e9posed to the internet should be protected against mal!are infection through the use of mal!are protection soft!are.
6al!are, such as computer viruses, !orms and spy!are, is soft!are that has been !ritten and distributed deliberately to perform unauthorised functions on Sign up to vote on this title one or more computers.
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2omputers are often vulnerable to malicious soft!are, particularly those that are e9posed to the internet (e.g. desktop F2s, laptops and mobile devices, !here
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Ga"ware protection software shou"d be insta""ed on a"" computers that ar connected to or capab"e of connecting to the internet2 Ga"ware protection software ;inc"uding program code and ma"ware signature "es> shou"d be kept up-to-date ;e2g2 at "east dai"y. either by conguring it to update automatica""y or through the use of centra""y managed dep"oyment>2 Ga"ware protection software shou"d be congured to scan "es automatica""y upon access ;inc"uding when down"oading and opening "es. accessing "es on remo#ab"e storage media or a network fo"der> and scan web pages when being accessed ;#ia a web browser>2 Ga"ware protection software shou"d be congured to perform regu"ar scans of a"" "es ;e2g2 dai"y>2 Ga"ware protection software shou"d pre#ent connections to ma"icious websites on the internet ;e2g2 by using website b"ack"isting>2 he scope of mal!are protection in this document covers desktop F2s, laptops and servers that have access to or are accessible from the internet. $ther computers used in the organisation, !hile out of scope are likely to need You're Reading a Preview protection against mal!are as !ill some forms of tablets and smartphones. Unlock full access with a free trial.
=ebsite blacklisting is a technique used to help prevent !eb bro!sers connecting to unauthorised !ebsites. he blacklist eectively contains a list of malicious or Download With Free Trial suspicious !ebsites that is checked each time the !eb bro!ser attempts a connection. *o++enta#y
Sign up!ill to vote onto this title your 2yber Essentials assumes that @robust mal!are protection5 help protect system. hat protection comes from @mal!are protection soft!are5 (theuseful $b/ectives Useful Not section avoids the outdated term @antivirus5.
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computer. =hile the email may appear to come from someone you kno!, it really came from a compromised computer.
Relying purely on your mal!are protection soft!are is not a good idea. Pou should take steps to raise sta a!areness of the e9ternal threats, and !hat steps they can take as individuals to avoid mal!are infection.
Fersonally, " !ould like to have seen a reference to training employees in cyber security a!areness and incident reporting rather than total reliance on soft!are tools both are important in reducing the risk of data breach.
0ike!ise, there should be a @health !arning5 about advanced persistent threats to dispe the notion that 2yber Essentials controls are eective against '&&X of the mal!are attacks perpetrated by determined hackers. 1o!ever, !hat 2ontrol 7 attempts to do is probably a realistic goal for @essential security5 given the limited aims of 2yber Essentials certi;cation.
Unlock full with a free trial. Ob6e$ti7es #oft!are running onaccess computers and net!ork devices should be kep up-to-date and have the latest security patches installed.
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Tendors of soft!are !ill typically try to provide;9es for identi;ed vulnerabilities as soon as possible, in the form of soft!are updates kno!n as patches, and release them to their customers (sometimes using a formal release schedule such Useful
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