UNIVERSITI SAINS MALAYSIA Mid Term Examination Academic Session Session 2009/2010 2009/2010 nd 2 March 2010
AKW103 – Introduction to Management [Pengantar Penguru san] Duration: 1 hour
Please check that this examination paper consists of EIGHT pages of printed material before you begin the examination. [Sila pastikan bahawa kertas peperiksaan ini mengandungi L A P A N muka surat yang bercetak sebelum anda memulakan peperiksaan.]
Answer ALL questions. Shade your answers in the OMR form Instructions: Answer provided with a 2B pencil . Ensure that your OMR form is complete [with your index number, course code, answers to the questions, and others]. [Jawab SEMUA soalan. Jawapan hendaklah ditandakan dalam borang OMR dengan menggunakan pensil 2B . Pastikan borang OMR diisi dengan lengkap [nombor angka giliran, kod kursus, jawapan, dan lain-lain]
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1. All of the following are levels of management except A. top management. B. supervisory management. C. board of directors. D. middle management. 2. A grocery store manager is a member of _____ management. A. middle B. senior C. junior D. supervisory 3. Senior managers make decisions about the company's A. direction. B. day-to-day problems. C. objectives. D. resources. 4. Most senior managers spend majority of their time A. organizing and staffing. B. leading and controlling. C. planning. D. leading, controlling, and staffing. 5. Managers must remember that business _____ have/ has not yet become global. A. ethics B. logic C. strategies D. outsourcing 6. Most managing activities A. overlap. B. inter-relate. C. amalgamate. D. focus on goal orientation. 7. A _____ is a member of senior management. A. supervisor B. CFO C. department head D. shift manager
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8. In the decision process, the intelligence stage A. implies developing potential courses of action. B. involves searching the environment for cond itions requiring a decision. C. refers to the actual selection of a course of action. D. entails inventing, developing, and analyzing possible courses of action. 9. What differentiated Rockefeller, Duke and Carnegie from their "laissez-faire" predecessors? A. They achieved new levels of efficiency. B. They utilized new-age communication to grow their industries. C. They offered better compensation to their workers. D. They pursued profits and self-interest above all else. 10. Some of the psychological and physical aspects of a job that impacted productivity which were ignored were A. boredom and fatigue. B. stress and poor nutrition. C. depression and physical disabilities. D. intelligence and nutrition. 11. The scientific method involved finding "_____" to perform a task. A. alternate way B. the lowest cost C. the one best way D. efficiency 12. Taylor saw the value of matching the job to the A. industry. B. pay scale. C. piece rate structure. D. worker. 13. Decision-making, planning and organizing activities require _____ skills. A. human relation B. technical C. conceptual D. intuitive 14. Henry Lawrence Gantt is best known for his work in A. systems. B. groups. C. planning. D. production control.
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15. Henri Fayol identified all of the following as management principles, except A. division of work. B. unity of command. C. remuneration and centralization. D. informal authority. 16. Which of the following uses participation b y promising young employees to form a junior board of directors? A. Scanlon Plan B. Process-approach incentive C. Taylor's scientific management D. McCormick multiple-management plan 17. Which of the following is not a primary purpose of communication? A. Information B. Influence C. Assessment D. Confound 18. The Hawthorne studies identified that production _____ in relationship to _____ and psychological conditions rather than the ______. A. decreased; ethical; surroundings. B. increased; social; environment. C. evened out; personal; work pressure. D. decreased; personal problems; wages. 19. What term refers to a tax on imports? A. Policy B. Custom C. Embargo D. Tariff 20. The flow from the receiver to the sender is called A. processing. B. perception. C. semantics. D. feedback. 21. This approach involves comparing the worst possible outcomes for each alternative and selecting the one that is least undesirable. A. Maximax B. Optimistic C. Maximin D. Gambling
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22. Perception begins when the sense organs responds to a(n) A. message. B. feeling. C. emotion. D. shape. 23. Communications during which of the following pe riods usually results in low success? A. Active listening B. Retrenchment C. Strategic planning D. High emotion 24. What aspect involves absorbing what ano ther person is saying and responding to the person's concerns? A. Retention B. Perception C. Actualizing D. Active listening 25. _____ communication is an effective way to communicate emotions. A. Formal B. Verbal C. Written D. Nonverbal 26. What should managers pay close attention to, immediately before commencing to w rite a business document? A. How it must be structured? B. When they plan to publish? C. Who they want to address? D. What they want to achieve? 27. This is true of most oral communication. A. It is misinterpreted. B. It takes place through semantics. C. It tends to be highly emotional. D. It is informal in nature. 28. What is a region within which trade restrictions are reduced or eliminated called? A. Trade association B. Free trade area C. Commonwealth of Independent States D. Fair trade
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29. A country that exports more than it imports runs a A. trade surplus. B. trade deficit. C. budget deficit. D. budget surplus. 30. Managers must be able to do all of the following except A. motivate people. B. provide direction to the people who work for them. C. convince customers. D. ensure uniform perception 31. Which of the following statements about pro grammed decisions is true? A. They have little or no precedent. B. They are relatively unstructured. C. They are constituted by routine, repetitive decisions. D. They are more difficult to make than nonprogrammed decisions. 32. The _____ approach involves practicing management as though it were wholly an art based only on feelings. A. pragmatic B. intuitive C. satisficing D. emotional 34. A manager deciding to make a delivery by air or by truck would be an example of a decision made under a condition of A. risk. B. certainty. C. maximin. D. maximax. 35. Group decisions are generally better when avoiding mistakes is more important than A. speed. B. synectics. C. outcomes. D. optimization. 36. A(n) _____ is a document that outlines the principles of conduct to be used in making decisions within an organization. A. code of ethics B. mission statement C. vision statement D. policy
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37. Which among the following refers to ownership of ideas, such as inventions, books, movies, and computer programs? A. Intellectual property B. Externalities C. Business sales contract D. Licensing 38. What is the biggest obstacle to organizations assuming more social responsibility? A. Problems stemming from the economic deprivation of a fairly large segment of society. B. Maintaining ethnically diverse workforces to reflect the societies in which they operate. C. Pressure by financial analysts who push for stead y increases in earnings per share on a quarterly basis. D. Adopting policies that contribute to the q uality of life of their workers. 39. _____ law regulates how much money businesses must pay the government to help provide services to the public. A. Corporate B. Trade C. Licensing D. Tax 40. These laws regulate who can go into certain businesses. A. Licensing B. Corporate C. Trademark D. Trade 41. The simplest kind of business is a A. corporation. B. sole proprietorship. C. partnership. D. joint venture. 42. The three kinds of _____ property protections are patents, trademarks, and copyrights. A. real estate B. corporate C. virtual D. intellectual 43. This is the process of determining the appropriate responses or actions necessary to alleviate a problem. A. Transaction processing B. Decision making C. Conflict resolution D. Problem solving
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44. Receiving and collecting information is part of a manager's _____ role. A. negotiating B. controlling C. figurehead D. monitoring 45. According to the law of _____, individuals, companies, and countries should specialize in what they do best. A. consumers' surplus B. absolute advantage C. comparative advantage D. trade surplus 46. _________ is engaging in a variety of operations. A. Exporting B. Franchising C. Importing D. Diversification 47. Large companies usually establish _____, manufacturing and _____ facilities in foreign countries. A. networks; franchisee B. contacts; billing C. systems; exporting D. sales; distribution 48. All of the following are cultural differences a manager needs to be aware of except A. Japanese managers tend to be more sensitive to job layoffs than American managers. B. Asian and African managers often have different views about the role of women in the workplace. C. showing up for a business meeting without a tie is not acceptable in Israel. D. demonstrating great respect to a superior would be appreciated in Indonesia. 45. A country that imports more than it exports runs a _____. A. trade surplus B. balance C. transformation D. trade deficit 50. Managers with a high _____ value system will probably lay off inefficient employees much faster than managers with a dominant _____ value system. A. integral; economic B. inherent; outcome oriented C. economic; social D. pragmatic; risk-averting
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