Internship Report on Shaukatkhanam HR Department

Executive Summary SKMCH &RC, which was formerly known as Shaukat Shau kat Khanum memorial cancer hospital and research centre is the first mover institution of cancer in Pakistan SKMCH starts its operation in 1!!" as the first lar#est cancer e$uipped hospital accordin# to accepted standards in Pakistan SKMCH &RC is the first lar#est hospital in terms of cancer treatment and research centre %cept of this hospital, there are many other la' centers and funds collection centre (here is work in pro#ress on two more hospitals h ospitals in Peshawar and Karachi SKMCH &RC competes on the 'asis of its modern e$uipment, technolo#y, research cent centre re to trea treatt cance cancerr and and effe effect ctiv ivee stra strate te#i #ies es to run run the the or#a or#ani ni)a )ati tion on (h (his is prom prompt ptss its its mana#ement and doctors to serve their suffered needy patients dili#ently SKMCH &RC follows the modern technolo#y to maintain maintain data which hospital hospital informati information on system, system, hired the ecellent capa'le doctors and #ive them a friendly environment SKMCH &RC has the *" developed departments with the five eecutive mana#ement %ach department has head of department who runs the mana#ement of department +n human resource department, they are performin# several functions like compensation and 'enefits, trainin# and development, continuous education pro#rams, recruitment and selection, trainin# and development, performance evaluation +n the hospital, employee from the eecutives to the lower staff and even the patient visi visito tors rs are are 'ound 'ound to foll follow ow the the rule ruless and re#ul re#ulat atio ion n eecu eecute ted d 'y the the top top mana mana#em #ement ent emocratic leadership, open communication, disciplined, responsi'ility are the common moral values indul#e in the culture of or#ani)ation -ow after the #reat success, SKMCH &RC focus on to epand of hospital and improved systems in or#ani)ation (his hospital proves as a leadin# or#ani)ation 'y their modern patterns, outstandin# doctors and mana#ement (his can 'e the 'enchmark for the other hospitals of Pakist Pakistan an (hey can epand epand their their epert epertise ise 'eyond 'eyond the treatm treatment ent of cancer cancer Motiva Motivatio tional nal leadership leads the motivation and dedication of employees and doctors to serve the needy patients

1 University of central Punjab

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INDUSTRY PROFILE

+ndustry analysis can 'e done on the 'asis of two se#ments .ne is the industrial analysis of cancer hospitals and the second analysis considers the industrial performance of hospitals in Pakistan (he #lo'al healthcare industry is #rowin# at a fast rate and is one of the areas that have the most ur#ent need of automation -etSol (echnolo#ies understands this need and has developed a strate#ic strate#ic colla'oration colla'oration with Shaukat Khanum Memorial Memorial Cancer Hospital as part of a lon# term commitment for +( development in the #lo'al health sector Shaukat khanum is the first mover in Pakistan as a cancer and research centre So this is the only place where poor people suffered from cancer are treated and SKMCH internationally ranked as +( development or#ani)ation and lar#est cancer trust in Pakistan +ndustry .verview of hospitals in pakistan Su' Se#ment .verview /actors

Comments

emand

0ith #rowin# num'er of patients, increase in population, #reater health awareness and lack of maintained infrastructure in pu'lic sector, hi#h preference is placed on the private sector hospitals

Supply

0ith #rowin# num'er of patients, increase in population, #reater health awareness and lack of maintained infrastructure in pu'lic sector, hi#h preference is placed on the private sector















-ational Hospitals Hospitals are the 'i##est players in the private sector hospitals in Karachi Shauk Shaukat at Kh Khan anum um Canc Cancer er H!"i H!"ita# ta# and Natina# h!"ita# are amon#st the leadin# in 3ahore

(rade 5ody

Private Hospitals ssociation

Re#ulatory 5ody

Pakistan Medical and ental Council

Recent evelopments

6overnment is keen on enhancin# the pu'lic7 private hospital partnership to tackle the overall social re$uirements for pu'lic health

/uture prospects

(his sector ehi'its a medium term potential su'8ect to rise in population and increase in the income level of the population

•

emand

Pakistan has two parallel health care systems, pu'lic and private (he private sector9s share in health care had 'een rather small in the 'e#innin# since #reat ma8ority 'e#an as private practices and transformed into hospitals over time +ncreasin# population, industriali)ation, resultant hi#h level of environmental pollution and increased healthcare awareness and lack of focus or a structured pu'lic health care system has effectively limited the capacity of the eistin# pu'lic health care system in the country (his has #iven rise to hi#h demand of private sector health care facilities to complement its pu'lic sector counterpart 0ith #rowin# num'er of patients and lack of maintained infrastructure in pu'lic sector, an increased reference towards private hospitals developed over the years, which seems to have 'ecome an icon of a promised $uality care and trea treatm tment ent Howe Howeve verr due due to hi#h hi#h $ual $ualit ity y serv servic ices es prov provid ided, ed, priv privat atee sect sector or hosp hospit ital alss are are















(he human resource availa'le for health care have #radually increased over the years and thou#h there is annual output of around :,;;; medical #raduates from 'oth private and pu'lic medical colle#es colle#es the current ratio of one doctor per 1,1<4 persons persons is 'elow the recommended recommended ratio 'y 0orld Health .r#ani)ation=0H.> of one doctor per 1,;;; persons (here is however num'er of doctors, dentists and nurses which are not re#istered with =Pakistan Medical and ental Council> PMC and practicin# hospitals?clinics (here are many private practicin# clinics 'ut are mostly located located in the ur'an areas of the country where they are afforda'le afforda'le and so in hi#her demand 'y the pu'lic (heir presence in rural areas is ne#li#i'le due to their epensive treatment 'ein# out of reach for the masses n increasin# num'er of trusts, -6.s and social welfare or#ani)ations have invested and support health facilities which are also today servin# a very lar#e cross section of the population Most of such facilities are not for profit and therefore primarily run on donations and #rants includin# 2akat •

Key Players

#a Khan @niversity is a first rate private hospital located in Karachi and Hydera'ad (hey are the leaders of this se#ments market, followed 'y 3ia$at -ational Hospital and Shaukat Khanum Cancer hospital, located in Karachi and 3ahore respectively •

(rade 5ody

Pakistan Medical and ental Council is the statutory re#ulatin# 'ody of all the medical education and practicin# institution, pu'lic and private +ts prime mission is to esta'lish uniform minimum standard of 'asic & hi#her $ualifications in Medicine &entistry throu#hout Pakistan Private Hospital ssociation ssociation is the trade 'ody of all a ll the private hospitals in Pakistan •

Recent evelopments

(he need for pu'lic7private hospital partnership is 'ein# stron#ly felt 'y the 6overnment of Pakistan as the health issues are prevailin# in the country is unmana#ea'le for the pu'lic sector hospital alone Private sector hospitals are 'ein# encoura#ed for the provision of health facilities especially in villa#es and small towns •

/uture Prospects

3ow pu'lic ependiture 'y #overnment, lack of epansion in the pu'lic health sector, increasin# population with risin# income levels indicates a hi#h potential for #rowth for the private hospitals ccordin# to our primary survey conducted, it has 'een o'served that !"A of the respondents perceive #reat #rowth in their 'usiness especially in the net five years















Company Profile of Shaukat Khanum memria# cancer h!"ita# an$ Company re!earch centre Shaukat Khanum Memorial Cancer Hospital and Research Centre =SKMCH&RC> is a state7of7 the7art cancer centre located in 3ahore, Pakistan +t is a pro8ect of the Shaukat Shau kat Khanum Memorial (rust, which is a charita'le or#ani)ation esta'lished under the Societies Re#istration ct BB+ of 1<; of Pakistan (he institution is the 'rainchild of Pakistani cricket superstar, +mran Khan (he inspiration came after the death of his mother, Mrs Shaukat Khanum, from cancer

FAST FACTS Inau%urate$

ecem'er *!, 1!!"

Fun$er

+mran Khan =Chairman, 5oard of 6overnors>

&nnua# 'u$%et

Rs :< 'illion

Financia##y Financia##y !u""rte$ "atient!

D:A =since 1!!">

Phi#anthr"ic Phi#anthr"ic !"en$in%

Rs 11<< 'illion =@SE 1! million>

&rea(Lcatin

*; acres in 3ahore, Pakistan

)e$!

1D

Ne* re%i!tratin!

!,:"* =Fear *;1*>

Out"atient vi!it!

1:,D =Fear *;1*>

Chemthera"y

41,1!< =Fear *;1*>

Ra$iatin treatment!

:1,<:=Fear :1,<:=Fear *;1 *>

&$mi!!in!

<,14 =Fear *;1*>

Sur%ica# "rce$ure!

,!!; =Fear *;1*>

Path#%y te!t!

4,D";,<4< =Fear *;1*>

Ima%in% !tu$ie!

1;,:D" =Fear *;1*>

Pharmacy Di!"en!in%

1,;!*,"<; =Fear *;1*>

Sta++

1,<;< =!; Consultants, Physicians & Sur#eons>















esi#nin# and eecution of the master plan was overseen 'y r -ausherwan K 5urki M5, Ph, /RCP, /CPS, /CCP, of the @niversity of Kentucky Medical Center, 3ein#ton, Kentucky, @S in colla'oration with an international team of cancer physicians and research workers esi#nin# and architectura architecturall services services were provided 'y rrasmit rrasmith, h, Gudd & Rapp, and rchitect rchitectss in Health Health Plannin# of 3ouiseville, Kentucky, @S rchitectural details were handled 'y Messrs -ayyar li ada & ssociates of 3ahore 3ocal en#ineerin# was performed 'y Messrs Pro#ressive Consultants, 3ahore 6round was 'roken in pril 1!!1 and the hospital opened its doors on ecem'er *!, 1!!"

Mission “To act as a model institution to alleviate the suffering of patients with cancer thro throug ugh h the the appl applic icat atio ion n of mode modern rn meth method ods s of cura curati tive ve and and pall pallia iati tive ve ther therap apy y irrespective of their ability to pay, the education of health care professionals and the public and to perform research into the causes and treatment of cancer”.

Vision Let’s Bowl Out Cancer

mran was a fine all!rounder cric"eter and inspirational captain whose crowning achieve achievement ment was leading leading #a"ista #a"istan n in winning winning the $%%& $%%& 'orld 'orld Cup  (e uses their emotions about cric"et and that why he made a slogan related to cric"et and that was “)ets *owl +ut Cancer”.

















Cancer is curable.

This sentence was first used to aware the people of #a"istan and also try to change the misperception about the cancer.

















SLOGON

“ The The two crescents crescents in the slogan slogan are are representing representing S” for for Shau"at Shau"at -hanum -hanum and the the /0S1 CA#” stands for serrving patients with care, and the “stars” on the crescents stands for glory ,peace, success and new life”.

Corporate Values

Welfare

+ur foremost value is welfare of the patients who are suffering from cancer. 'e want to wor" for the betterment of humanity. Integrity

'e are committed to integrity in all we do, always, everywhere. Resect

















Team amwo wor" r" is th the e es esse senc nce e of ou ourr ab abil ilit ity y to su succ ccee eed d as a un univ iver ersa sall an and d international internat ional networ" ban". +ur overriding loyalty is to the whole organi3ation, organi3ation, re2uiring us all to learn from each other and to share our s"ills and resources worldwide for our customers4 benefit.

$ccountability

'e put special attention on accountability because because our organi3 organi3ation ation depends on the funds and donations from the people we have a proper system of chec" and balances bala nces becaus because e without without that we cannot gain gain the trust of people. people.

S-5C(6 S-5 C(6 0C

accounts are audited by “ Messrs $. %.%erguson & a well "nown internatio international nal auditing auditing company / 0 Patient Service!

(hey have had around !:;;,;;; patient visits as of Gune 4;, *;; .ver <;A of these

















3 2 E$ucatin an$ Trainin%

+t is the inte#ral part of the hospital9s vision to educate and train Healthcare professional who can help improve the standard of medical care in Pakistan .ther educational activity incl include ude cours courses es and and trai traini nin# n# pro# pro#ra ramm mmes es unde underr the the #uid #uidan ance ce of local local and and inte intern rnat atio iona nall professionals in the field of cancers, treatment and awareness as follows follows 

+ntramural and Colla'orative  e#



1 @nive @nivers rsit ity y of 5ra 5radf dfor ord, d, @K * Colle# Colle#ee of Physic Physician ianss and Sur#eo Sur#eons ns of Pakis Pakistan tan octors 7 post7#raduate trainin# pro#rams



1 -ucle -uclear ar Medi Medici cine ne & Radi Radiol olo#y o#y * Medical Medical .ncolo .ncolo#y #y & Radi Radiati ation on .ncol .ncolo#y o#y 4 Pathol Patholo#y o#y & Medi Medici cine ne -ursin#  purpose 'uilt educational facility



1 .nco .ncolo lo#y #y nurs nursin in# # Medical technolo#y  la' and radiolo#y



llied health specialties  respiratory therapy

4 2 Re!earch

(he hospital is currently involved in the several research pro8ects mainly involvin# cancer dru# research, patient treatment outcomes, epidemiolo#y studies, appetites, ethical and 3aho re tumor re#istry 5 2 &++i#iatin! Shaukat Khanum is affiliated with some of the world9s most presti#ious cancer hospitals,

















investment of almost : million us dollar 0ork has started on the pro8ect and the facility should 'e availa'le 'y late *;;D SKMCH - - RC will also 'e a'le to provide provide the isotope isotope 1< /6 to other centers as far away as Karachi

)ne marr* tran!"#antatin SKMCH - RC conducted its first 'one marrow transplantation procedure on a patient name M@HMM S3M- on pril * *;; makin# it the fourth facility in Pakistan, 'y the first in 3ahore, to have ac$uired the facility (he transplantation which cost RS 1";;;;; was conducted conducted a'solutely free the pro8ect pro8ect was financed financed 'y a #enerous #enerous donor who wishes to remain remain anonymous



















•

r @)ma had

•

Mr shi$ Hussain Iureshi

•

r -ausherwan Khan 5urki

•

Mr Rashid li Khan

•

Mr hsan Rashid

•

Mr Sarfara) hmed Rehman

•

Mr 2ain ul Hassan Sha''ir

•

Mr /arrukh +rfan Khan

•

Mr Mu8ahid Hamid

•

Mr +mtia) Hussain Hydari

•

Mr Mansoor  Gaved

















5ein# the only cancer centre in the entire re#ion with all the speciali)ed cancer dia#nostic and therapeutic facilities the Shaukat Khanum (rust reali)es its colossal responsi'ilities in its fi#ht a#ainst cancer +t has esta'lished a num'er of centers all over Pakistan that help in the awareness and early dia#nosis and treatment of Pakistan H!"ita#!< •

•

Shaukat Khanum Memorial Cancer Hospital & Research Centre = 3ahore , Pakistan > Shaukat Khanum Memorial Cancer Hospital & Research Centre = Karachi & Peshawar, Pakistan 3and Purchased, Plannin# in process> Outreach Outreac h Cancer Screenin% C#inic!<

•

Shaukat Khanum Karachi Clinic = Karachi , Pakistan >

•

Shaukat Khanum Peshawar Clinic = Peshawar , Pakistan >

•

Community screenin# service = 3ahore , Pakistan >

















SKC was esta'lished on 1Dth ecem'er, *;;4 +t is one of the leadin# dia#nostic facilities =Radiolo#y and Patholo#y> availa'le in the market +t is providin# ecellent dia#nostic services to a wide ran#e of customers +t is e$uipped with state of the art radiolo#y machines to ensure patientLs & physicianLs satisfaction * Compre Comprehens hensive ive Heal Health th Care Care Clini Clinicc =CHCC> =CHCC> Shaukat Shaukat Khanum Khanum Memori Memorial al Cancer Cancer Hospit Hospital al offer offerss a compre comprehens hensive ive medica medicall eamina eaminati tion on facility that provides you an opportunity to evaluate your health status and discuss ways with hi#h $ualified health care professionals to remain healthy (he pro#ram is offered in the form of a packa#e that allows two visits, #ivin# you a uni$ue opportunity to #et a detailed picture of your health 4 /ina /inanci ncial al ssis ssista tance nce +t is estimated that a'out 1:;,;;; new cancer cases are dia#nosed in Pakistan each year Shaukat Khanum Memorial Cancer Hospital & Research Center was 'uilt with the mission of providin# state7of7the7art dia#nostic and therapeutic facilities for cancer patients irrespective of their a'ility to pay

















1" Radiation Radiation .ncolo#y .ncolo#y 1: Sur#ical Sur#ical .ncolo#y .ncolo#y 1 /ood and dietary dietary services services 1D Human resource resource departmen departmentt 1< Marketin# Marketin# departm department ent 1! Material Material mana#ement mana#ement department department *; /inance department department *1 Iuality Iuality assurance assurance department department ** 3e#al affairs affairs and risk risk mana#ement *4 Houseke Housekeepi epin# n# *" (ransport (ransport pool



















2akat

According According to Shariah Shariah 7slamic 0ule8, an individual individual has to give &.9: of his wealth held during the year, in charity, This is called as ;a"at. ;a"at can be given at any time of the year. (owever, traditionally most of the people pay ;a"at, during the month of 0amadan 7slamic Calendar month in which 5uslims fast8. To collect collect ma
Following Following products=campaig products=campaigns ns collectively collectively contribute contribute towards achieving the revenue targets of >onations? !

•

Fundraising from (igh et!'orth ndividuals



















t Shaukat Khanum Memorial Cancer Hospital & Research Centre, volunteers re#ister to assist or unde undert rtak akee activ activit itie iess at the the Hosp Hospit ital al of thei theirr own free free will will and and with withou outt remu remune nera rati tion on Jolunteers who have served a minimum period of two weeks are awarded an appreciation certificate in reco#nition of their services

 Su""rt 7ru"! •

SKM (i#er Clu' SKMCH&RC was made possi'le 'y an outpourin# of support from the whole country includin#

















Karachi

3ahore

Mardan

Peshawar

Iuetta

Rahim Far Khan Rawalpindi

Sar#odha

Sialkot

Swat

Mirpur

Multan Sahiwal

(emer#ara (emer#ara

SKM .//+C%S .J%RS%S UK O++ice +mran Khan Cancer ppeal P. 5o D<,  3ittle Horton 3ane 5radford, 5: ;F%, @K Ph O"" O"" 1*D" "*" """ /ree /ree Phone Phone =@K> =@K> ;:;; ;:;; D< 1;1 /a /a O"" 1*D" 1*D" "*" !!! %mail ikcaskmtfreeservecouk Shauka katt Khan Khanum um Mem Memori orial (rust ust P. 5o 5o *1:* *1:*:4 :4,, u'a u'ai, i, @% @% U&E U&E O+ O++i +ice ce Shau %mail skmt#ulf#mailcom

















Tta#

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>ec.$%%B!>ec$%%% ote? 9: of the patients receive financial support.

FACA) STATSTCS Re*enue +Rs. In Millions, -/0 12-1

3ear 3e ar Dec 1?/1=

4osital Ser*ices

5a#at

6onations

Ot7er Inco"e

!otal Re*enue

* *; *

1  !

1 1D4

1:

: * ;!

15//@531

>?B513A

















Oerating )8enses +Rs. In Millions, 9 %or !7e 3ear 12-1

Category

$"ount

(ercentage

Salaries and 'enefits 7 medical staff

1,1"4

*D A

Salaries and 'enefits 7admin staff

"* :

1; A

Medicines

 4<

1: A

Patholo#y, -ursin# & .ther Supplies

1,;;"

*" A

@tilities

* 1"

:A

/undraisin# epenses

1 *1

4A

/inance costs

*4

1A

















 

Fourth cl clinical building

&EEI!EJ

0egional cancer centers



-arachi



#eshawar



ew >irections in Fundraising.



B Storey *loc" 7if permitted by 1overnment, % storey bloc"8.



#hase $? *asement K D Floors.



#hase &? 9 Floors.



t the moment, Phase 1 & shell of Phase * under construction



















•

S-5C(6 0C is applying different types of control at different levels 7head of

departments8 in order to measure the performance closet to the standards7rules and polices defined by (08 and to evaluate the efficiency of the organi3ation.

















Organi
















6ecentrali
















high level of efforts to meet the organi3ational obective. For motivating a person you have you understand what the needs and wants of the employees. *y motivation we mean encouraging our employees to give in all their efforts for the company to meet its

















Ot7er Moti*ational !ools !ools

The The comp compan any y has has a pri3 pri3e e and and shie shield ld awar award d in plac place e on year yearly ly base bases s to























































































































































Internship Report on Shaukatkhanam HR Department

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