International Management Case Study

Questions

1) Discuss type type of communicatio communications ns and negotiatio negotiation n challenges challenges do you think think you you would face of you worked for Toyota and were in constant communication with home-office  personnel in Japan? 2) Discuss Discuss the type type of commun communicat ication ion trainin training g do you you think the firm would would need to  provide to you to ensure that you were effective in dealing with senior-level Japanese managers in hierarchy? 3) sin sing g Ta!le a!le "-1 "-1 from from te#t !ook !ook as your your guid guide$ e$ what what conc conclu lusio sions ns can can you you draw draw regarding communicating with the Japanese managers and what guidelines would you offer to a non-Japanese employee who %ust entered the firm and is looking for advice and guidance regarding how to communicate and negotiate more effectively?

Answers 1)

The types of communication and negotiations that & would face are ver!al and non-ver!al non-ver!al communicati communication' on' Japanese Japanese are high-conte high-conte#t #t culture$ culture$ they communicate communicate through !oth ways$ for e#ample( Japanese !ow to each other when greeting' or them it is a sign of respecting each other' *lus$ Japanese like to !uild relationship with their  superior superior and su!ordinates' su!ordinates' They They tend to not having !ig office office and like to visit their  employees as well as the company+s !ranch' &n high-conte#t culture like the Japanese$ most pro!a!ly &+ll !e facing indirect styles under ver!al communication where the messages are implicit' &f & know how to communicate in Japanese with the home-office Toyota in Japan it would !e an advantage' ,owever$ as a high-conte#t culture$ they do not depend only on language to communicate' oice intonation$ timing$ and facial e#pression can all play roles in conveying information' .ean .eanwh while ile for for nego negotia tiati tion on$$ the the type type of nego negotia tiati tion on that that & woul would d face face is integrative negotiation' This negotiation is known as win-win situation$ where !oth

 parties do not get e#actly what they want !ut instead compromising on each side allowed them to agree on the deal' 2) Language Training - & think that the firm should provide me language training as well as other 

employees that have to regularly meet and dealing with senior-level managers Toyota from Japan' This is !ecause usually and ma%ority of the Japanese will not speak /nglish as speaking other language for them is not patriotic$ thus the Japanese managers usually !ring translator with them' -

Thus$ although formal information can !e passed through /nglish in host country among local workers$ !ut if & want to know what is really going on and !eing acknowledge !y them$ & have to speak their language' &n addition$ if any disputes happen in the management in host country$ & can assist the senior-level managers regarding the issue'

Provide Cultural Training - 0y providing cultural training to new employees that have to regularly and

efficiently handling and dealing senior-level Japanese managers in hierarchy$ & can know what the managers like and don+t like$ as well as non-ver!al language towards them' -

&n addition$ !y learning the Japanese culture$ & can avoid what the Japanese don+t like so that any disputes also can !e avoided' or e#ample$ wait for the !oss to sit down and then sit$ and it+s the same when leaving'  higher status person sits closer to the !oss' sually drinks are handed out at the start of the meeting' They will !e handed out in order of rank' ait for the top guy to drink his first'