IGOM ed.3 2014

IATA Ground Operations Manual (IGOM) Supplement to Airport Handling Manual IGOM Effective 1 anuar!"31 #ecem$er %&1'

3r

Edition

IATA Ground Operations Manual (IGOM) Supplement to Airport Handling Manual IGOM Effective 1 anuar!"31 #ecem$er %&1'

OTIE DISCLAIMER. The information contained in this publication is subject to constant constant revie in the li!ht of chan!in! !overnment re"uirements and re!ula# tions. $o subscriber or other reader should act on the basis of an% such information ithout referrin! to applicable las and re!ulations and&or ithout ta'in! appropriate professional advice. Althou!h ev# er% e(ort has been made to ensure accurac%) the International Air Transport Association shall not be held responsible for an% loss or dama!e caused b% errors) omissions) misprints or misinterpretation of the contents hereof. *urthermore) the Interna# tional Air Transport Association e+pressl% disclaims an% and all liabilit% to an% person or entit%) hether a purchaser of this publication or not) in respect of an%thin! done or omitted) and the conse"uences of an%thin! done or omitted) b% an% such person or en# tit% in reliance on the contents of this publication. ,pinions e+pressed in advertisements appearin! in this publication are the advertiser-s opinions and do not necessaril% reect those of IATA. The mention of speci/ spe ci/c c compan com panies ies or produ pr oducts cts in advertisement does not impl% that the% are endorsed or recom# mended b% IATA in preference to others of a simi# lar nature hich are not mentioned or advertised. 0 International Air Transport Association. All Ri!hts Reserved. $o part of this publication ma% be reprod reproduced) uced) recast) reformatted or trans# mitted in an% form b% an% means) electronic or mech me chan anic ical al)) in incl clud udin in! ! ph phot otoc ocop op%i %in! n!)) record# in! or an% information stora!e and retrieval s%s# tem) ithout the prior ritten permission from1

Senior 2ice 3reside 3resident nt Airport) 3assen!er and Car!o Services International Air Tran T ranspor sportt Association 44) Route de l-A5roport 6768 9eneva 68 Airport Sit:erland

IATA Ground Operations Manual (IGOM) Material o*+ ,&,,-3' IS. ,/0-,%-,%%-1%&-% 2 %&13 International Air Transport Association* All rigts reserved* Montreal" Geneva

Table of o f Contents Con tents Page ................................. ................ ................................. .................................. ................................. ................................. ................................... .................................. ............................ ........... IGOM-v

Revisions

Record Rec ord of Rev Revisi isions ons .......... .................... ................... .................. ................. ................. ................... ................... ................... ................... .................. ................. .......... .. IGOM-v Issue and Revision Dates by IGOM Numerical Sequence Sequence ............ ... .................. .................. .................. .................. ..............IGOM-vi .....IGOM-vi Introduction

................................. ................. .................................. .................................. ................................ ................................... .................................. .................................. ....................... .... IGOM-vii

1

Purose and Scoe ......... .................. ................... ................... .................. ................. ................. ................... ................... ................. ................. .................. ............ ... IGOM-vii

!

"licability "lica bility ............................. ............................................... .................................... .................................... ..................................... .................................... ...................... ..... IGOM-vii

#

IGOM Or$ani%ation ......... .................. ................... .................... ................... .................. ................. ................. ................... ................... ................... ................... ........... IGOM-vii

&

Manual Revisions ......... .................. .................. .................. .................. .................. ................. .................. ................... .................. ................. ................. ................. ........ IGOM-vii

'

(n$lis) *an$ua$e ........ ................. .................. .................. .................. .................. .................. ................. .................. ................... .................. ................. ................ ........ IGOM-vii

+

,ordin$ onventions ......... .................. .................. .................. .................. .................. .................. .................. ................. .................. ................... .................. ......... IGOM-viii



Standard /ormat ......... .................. ................... ................... ................... ................... ................. ................. .................. ................... .................... ................... ............. .... IGOM-viii

0

References .......... ................... .................. ................. ................. ................... ................... ................... ................... .................. ................. ................. ................... ............... ..... IGOM-viii



Disclaimer ........ ................. .................. ................. .................. ................... .................. ................. ................. ................... ................... ................... ................... .................. ........... IGOM-i2

13

"c4no5led$e "c4no5 led$ements ments

11

/eedbac4 ................. .................................... .................................... .................................... .................................... .................................... ...................................... ..................... IGOM-i IGOM-i2 2

1!

6ariations

1#

IGOM References ......... .................. .................. .................. ................. .................. ................... .................. ................. ................. ................... ................... ................. ........ IGOM-2

................. ........ .................. ................... .................. .................. .................... .................... ................... ................. ................... .................... ........... .. IGOM-i2

.................................. .................. ................................. ................................... .................................. .................................. .................................. ......................... ......... IGOM-i2

.................. ................... ................... ................... ................... ................. ................. .................. .............. ..... IGOM-1 Chapte Cha pterr 1: Pass Passeng enger er Han Handli dling ng Pro Procedu cedures res ......... 1.1

Passen$er Dearture ........ ................. .................. ................. .................. ................... .................. ................. ................. ................... ................... ................... ............ .. IGOM-1

1.!

Passen$er Security ........ .................. .................... ................... .................. ................. ................. ................... ................... ................... ................... .................. ............ ... IGOM-&

1.#

Passen$er "rrival "rrival77 8ransfer and 8ransit .......... ................... ................... ................... ................. ................. .................. ................... .................. ........ IGOM-'

1.&

Secial ate$ories of Passen$ers ......... .................. ................... ................... ................... ................... ................. ................. .................. ................. ........ IGOM-+

1.'

Passen$er Irre$ularities ......... .................. ................. ................. ................... ................... ................. ................. .................. ................... .................... ............... ..... IGOM-1'

Chapte Cha pterr 2: Bag Baggage gage Han Handli dling ng Pro Proced cedures ures .......... ................... ................... ................... ................. ................. .................. ................... .................... .............. .... IGOM-1+ !.1

abin 9a$$a$e ......... .................. ................. .................. ................... .................. ................. ................. ................... ................... ................. ................. .................. ........... .. IGOM-1+

!.!

)ec4ed 9a$$a$e ......... .................. ................. ................. ................... ................... ................... ................... .................. ................. ................. ................... .............. .... IGOM-1

!.#

Secial 9a$$a$e ......... ................... ................... ................. ................. .................. ................... .................... ................... .................. ................. ................. ............... ...... IGOM-10

!.&

9a$$a$e :andlin$ ......... .................. .................. .................. .................. .................. .................. .................. ................. ................. ................... ................... .............. ..... IGOM-!3

!.'

9a$$a$e Security ......... ................... ................... ................. ................. .................. ................... .................... ................... .................. ................. ................. .............. ..... IGOM-!!

!.+

Mis)andled 9a$$a$e ......... .................. ................... ................... .................. ................. ................. ................... ................... ................. ................. .................. ........... IGOM-!#

Chapte Cha pterr 3: Car Cargo/ go/Mai Maill Handling Handl ing Proced Procedures ures ................... .................................... .................................... ..................................... .............................. ............ IGOM-!' #.1

ar$o "ccetan "ccetance ce ................................ ................................................... ..................................... ..................................... .................................... ......................... ........ IGOM-!'

#.!

Information and Data 8ransmission to *oad-ontrol ......... .................. .................. .................. .................. .................. ...............IGOM-! ......IGOM-!

#.#

Dama$e and Irre$ularities .......... .................... ................... .................. ................. ................. ................... ................... ................... ................... ................. ........ IGOM-!

#.&

"ccuracy of ar$o Scales ......... .................. ................. .................. ................... .................. ................. ................. ................... ................... ................... ............ IGOM-!

#.'

ar$o /or5ardin$ Stora$e and Prearation for /li$)t ........... .. ................... ................... ................. ................. .................. ...........IGOM-!0 ..IGOM-!0

#RD (DI8ION7 ;"N<"R= !31&

IGOM>iii

IGOM

Page #.+

ar$o Surface 8ransortation and 8ransfer .......... ................... ................... ................... ................. ................. .................. ................... ..........IGOM-! IGOM-!

#.

ar$o 9rea4do5n7 Delivery7 in 8ransit and 8ransfer ................. .................................. .................................... ..........................IGOM .......IGOM-#1 -#1

Chapte Cha pterr : !ir !ircra cra"t "t Han Handli dling ng Pro Proced cedures ures ........ ................. ................... ................... ................. ................. .................. ................... .................... ................... ......... IGOM-#& &.1

Ram Saf Safet ety y in "i "irc rcraf raftt :andlin$ ........ ................. ................... ................... ................. ................. .................. ................... .................... .................. ........ IGOM-#&

&.!

Potable ,ater Servicin$ ........ .................. ................... .................. ................. ................. ................... ................... ................. ................. .................. ............... ...... IGOM-&1

&.#

8oilet Servicin$ ......... .................. .................. .................. ................. .................. ................... .................. ................. ................. ................... ................... ................. .......... .. IGOM-&1

&.&

Safety Durin$ /uelin$?Defuelin$ .......... ................... .................. ................. ................. ................... ................... ................... ................... .................. ......... IGOM-&#

&.'

"dverse ,eat)er onditions ......... .................. ................. ................. .................. ................... .................... ................... .................. ................. ............... ....... IGOM-&'

&.+

Safety ones ......... .................. ................... ................... ................... ................... ................. ................. .................. ................... .................... ................... .................. ........... IGOM-&+

&.

"ircraft )oc4in$ ......... .................. ................. ................. ................... ................... ................. ................. .................. ................... .................... ................... ............... ...... IGOM-'1

&.0

:and Si$nals ................... .................................... .................................... ..................................... ..................................... .................................... ............................. ............IGOM-'+ IGOM-'+

&.

"ircraft "rrival ......... .................. ................. ................. ................... ................... ................. ................. .................. ................... .................... ................... .................. ........... .. IGOM-

&.13

"ircraft Doors ......... ................... ................... ................... ................... .................. ................. ................. ................... ................... ................. ................. .................. ............ ... IGOM-01

&.11

"ircraft *oadin$ ......... .................. ................. ................. .................. ................... .................... ................... .................. ................. ................. ................... ................. ....... IGOM-0'

&.1!

"ircraft Dearture ................ ................................... .................................... .................................... ..................................... ..................................... ......................... ......IGOM-+ IGOM-+

&.1#

"ircraft 8o 8o5in$ 5in$ ........ ................. .................. ................. .................. ................... .................. ................. ................. ................... ................... ................. ................. ........... .. IGOM-13'

Chap Ch apte terr #: $o $oad ad Co Cont ntro roll ......... .................. ................. .................. ................... .................. ................. ................. ................... ................... ................... ................... ................ ....... IGOM-13 '.1

*oad ontrol Princiles ........ .................. ................... .................. ................. ................. ................... ................... ................... ................... .................. ............ ... IGOM-13

'.!

Re$ulatory Requirements ......... .................. ................... .................... ................... .................. ................. ................. ................... ................... ................. ........ IGOM-13

'.#

*oad ontrol Proces Pro cess s /lo /lo5 5 ......... ................... ................... ................... ................... .................. ................. ................. ................... ................... .............. ..... IGOM-11 IGOM-113 3

'.&

*oad ontrol Requirements ......... ................... ................... ................... ................... .................. ................. ................. ................... ................... ............. .... IGOM-11 IGOM-111 1

'.'

*oad Infor Information mation (2c)a (2c)an$e n$e ......... .................. ................. .................. ................... .................. ................. ................. ................... ................... ............... ...... IGOM-11 IGOM-111 1

'.+

*oad Plannin$ ......... .................. ................. .................. ................... .................. ................. ................. ................... ................... ................. ................. .................. ........... .. IGOM-11 IGOM-11! !

'.

"ircraft *oadin$ .......... ................... .................. ................. ................. ................... ................... ................... ................... .................. ................. ................. ............... ...... IGOM-11 IGOM-11! !

'.0

Reortin$ "ctual *oad ......... .................. .................. .................. .................. .................. .................. .................. ................. .................. ................... ............... ......IGOM-11# IGOM-11#

'.

Notification to t)e atain @NO8OA .......... ................... ................... ................... ................. ................. .................. ................... ................... ......... IGOM-11# IGOM-11#

'.13

,ei$)t and 9alance alculation .................... ............ ................. ................... ................... ................. ................. .................. ................... ............... ..... IGOM-11 IGOM-11& &

'.11

,ei$)t Recordin$ ........ .................. ................... .................. ................. ................. ................... ................... ................. ................. .................. ................... .............. .... IGOM-11 IGOM-11& &

'.1!

Dearture ontrol System @DSA Process ........ ................. .................. ................. .................. ................... .................. ................. ............ .... IGOM-11 IGOM-11& &

Chap Ch apte terr %: !i !irs rsid ide e &u &upe perv rvis isio ion n and &a &a"e "et' t' ........ ................. .................. .................. .................. .................. .................. ................. .................. ................ ...... IGOM-1! +.3

Introduction

................... ......... ................... .................. .................. .................. ................... ................... ................... ................... ................... ................... ................. .......... .. IGOM-1!

+.1

Suervision Scoe ........ ................. ................... ................... ................. ................. .................. ................... .................... ................... .................. ................. ........... ... IGOM-1!

+.!

Ram Suervision Requirements ......... .................. ................... ................... ................... ................... ................. ................. .................. ............... ...... IGOM-1!

+.#

Precision 8ime Sc)edule ......... .................. .................. .................. ................. .................. ................... .................. ................. ................. ................... ............ .. IGOM-1#3

+.&

(vent Resonse and Reortin$ Process .................. .......... .................. ................... .................. ................. ................. ................... ............. ... IGOM-1#1

!nne( !nn e( ! ............... .................................. .................................... .................................... ...................................... .................................... .................................... ..................................... .................. IGOM-1 IGOM-1#& #& National "viation "ut)orities?Re$ulator 6a 6ariations riations .......... ................... .................. ................. ................. ................... .................IG .......IGOM-1#& OM-1#& "irortt "ut)orit "iror "ut )ority y 6ariations ........ ................. .................. ................... .................... ................... .................. ................. ................. ................... ................. ....... IGOM-1#&

IGOM>iv

#RD (DI8ION7 ;"N<"R= !31&

Revisions)IGOM

Revisions Record o" Revisions *dition +u,-er

Revision +u,-er

Issue .ate

*""ective .ate

1st (dition

Revision No. 3

"ril !31!

"ril !31!

!nd (dition

Revision No. 3

"ril !31#

"ril !31#

#rd (dition

Revision No. 3

;anuary !31&

;anuary !31&

#RD (DI8ION7 ;"N<"R= !31&

IGOM>v

IGOM

Issue and Revision .ates -' IGOM +u,erical &euence /or !

nd

(ditionB

IGOM +u,-er

Original Issue

$atest Revie

"licability - editorial editorial c)an$es and revised te2t

"r 1!

"r 1#

Intro-&.!

Ris4 "ssessment of )an$es - revised te2t

"r 1!

"r 1#

Intro-'.!

ommunication - ne5 sub-section

"r 1#

Intro-11

/eedbac4 - c)an$ed te2t and reference to online form

"r 1!

Intro-1!

6ariations - ne5 section

"r 1#

Intro-1#

IGOM References - ne5 section

"r 1#

Intro

Issue and Revsion Dates by IGOM Numerical Sequence - ne5 table

"r 1#

!.1

abin 9a$$a$e - )eadin$ c)an$e7 editorial c)an$es and revised te2t

"r 1!

"r 1#

!.!

)ec4ed 9a$$a$e - editorial c)an$es and revised te2t

"r 1!

"r 1#

!.#

Secial 9a$$a$e - editorial c)an$es and revised te2t

"r 1!

"r 1#

,)eelc)airs an and Mobility "ids - ali$nment 5i 5it) DGR namin$ conventions

"r 1!

"r 1#

!.&

9a$$a$e :andlin$ - editorial c)an$es and revised te2t

"r 1!

"r 1#

!.'

9a$$a$e Security - editorial c)an$es and revised te2t

"r 1!

"r 1#

Mobility "ids - ali$nment 5it) DGR namin$ conventions

"r 1!

"r 1#

ar$o "ccetance - editorial c)an$es and revised te2t

"r 1!

"r 1#

#.1.

ross-c)ec4 of e",9 Data - ne5 sub-section

"r 1#

&.!.1

General :y$iene Precautions - editorial c)an$es and revised te2t

"r 1!

&.&.!

/uel Silla$e - ne5 ste inserted

"r 1#

&..1

,)eel )oc4 Placement - editorial c)an$es and revised te2t

"r 1!

"r 1#

&..#

Re$ional "ircraft )oc4in$ - revised rocedure

"r 1!

"r 1#

Dearture ommunication Dialo$ue - editorial c)an$es and revised te2t

"r 1!

"r 1#

"nne2 " - 6ariations 6ariations - ne5 anne2

"r 1#

Intro-!

!.#.+

!.+.! #.1

&.1!..1 "nne2 "

0itle

"r 1#

"r 1#

rd

/or # (ditionB IGOM +u,-er

0itle

Original Issue

$atest Revie

&.1.#.!

Inserted - ne5 bullet oint

"r 1!

;an 1&

&.1.#.+

Inserted - ne5 bullet oint

"r 1!

;an 1&

&.11

Inserted - ne5 section &.11 - "ircraft *oadin$

;an 1&

&.1!

)an$ed - revious section &.11 is no5 section &.1!

"r 1!

;an 1&

&.1#

)an$ed - revious section &.1! is no5 section &.1#

"r 1!

;an 1&

IGOM>vi

#RD (DI8ION7 ;"N<"R= !31&

Introduction)IGOM

Introduction 1

Purpose and &cope

8)e I"8" Ground Operations Manual @IGOMA defines $round )andlin$ standards for airlines and $round service roviders to ensure $round oerations activities are safely7 efficiently7 and consistently accomlis)ed. Procedures reflect t)e minimum standards as identified by t)e aviation industry.

!

!pplica-ilit'

8)e IGOM is to be used by oerators and $round service roviders as a core set of $round oerations rocedures in t)e conduct of $round )andlin$ functions. It also alies to staff enterin$ t)e aircraft for uroses suc) as caterin$7 cleanin$ or suervision7 but secifically e2cludes aircraft maintenance7 fuellin$ or de-icin$ tas4s. ,)ile all relevant factors )ave been ta4en into consideration and t)ese rocedures constitute best ractice7 some additional information may be requiredB 4

4 4

#

"ny sulementary airline secific instructions 5)ic) are required7 esecially ertainin$ to aircraft7 GS( or t)eir roduct7 s)all be resented in t)e airlineCs GOM In t)e event an airline )as to deviate from t)e ublis)ed IGOM rocedure7 t)en t)is must be s)o5n in t)e airlineCs GOM. If a re$ulatory aut)ority mandates rocedures ot)er t)an t)ose in IGOM7 t)en t)ese s)all be filed accordin$ t)e ara$ra) 1! belo5.

IGOM Organiation

8)e IGOM is or$ani%ed as follo5sB 4

Introduction

4

)ate )a terr 1B Passen$e Pass en$err :andl :andlin$ in$ Proc Procedure edures s

4

)ate )a terr !B 9a$$a$e 9a$$ a$e :andl :andlin$ in$ Proc Procedure edures s

4

)ate )a terr #B ar$o?Mail :andlin$ :and lin$ Procedures

4

)ate )a terr &B "ircraft :andlin$ :andli n$ Proc Procedure edures s

4

)ate )a terr 'B *oad *oa d ont ontrol rol

4

)ate )a terr +B "irsi "i rside de Sue Suervis rvision ion and Safet y

&

Manual Revisions

I"8" ublis)es annual editions of t)is manual to ensure t)e content remains current. 8)e edition is deicted on t)e cover a$e of t)e manual and at t)e bottom of eac) individual a$e. 8)e issue date and effective date of eac) edition is indicated in t)e record of revisions section. " temorary revision @8RA may be issued in order to meet ur$ent needs. " 8R is not included in t)e body of t)e IGOM7 and is accomanied by secific instructions as to alicability alicability..

&.1

Manual Revision &',-ols addition of a ne5 item c)an$e to an item cancellation of an item

&.!

Ris !ssess,ent o" Changes

"ny c)an$e to a ublis)ed IGOM rocedure 5ill be mana$ed by t)e IGOM tas4 force accordin$ to t)e $uidelines in in ":M ":M +!1. +!1 . Oerational Oeratio nal c)an$es s)all only be imlemented if t)ey increase safety or imrove efficiency7 in t)at order.

' '.1

*nglish $anguage General

8)is manual is 5ritten in International (n$lis) in accordance 5it) I"8" olicy.

'.!

Co,,unication

"ll standard communication bet5een /li$)t re5 or abin re5 and t)e $round staff s)all be in (n$lis) unless a clear and unambi$uous unambi$uou s e2c)an$e can be conducted in a common lan$ua$e.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>vii

IGOM

+

4ording Conventions

+.1

General

4

Ma'/need not/not necessar'/not reuired: indicates t)at comliance is otional.

4

+ote: indicates an imortant oint about 5)ic) t)e manual user needs to be made a5are.

4

&hould/i" possi-le/henever possi-le: indicates t)at comliance is considered otional7 but desirable.

4

&hall/,ust/necessar'/need/reuired: indicates t)at comliance is considered mandatory.

4

&hall not/,ust not/,a' not: indicates t)at somet)in$ is not allo5ed?ermitted7 allo5ed?ermitted7 or is forbidden.

+.!

5uotations

Euotations Euotation s are used 5it)in t)is manual to desi$nate t)e follo5in$B 4

t)e e2act verbia$e to be so4en durin$ oral communication

4

t)e e2act verbia$e to be 5ritten into forms

4

t)e title of )and si$nals.

+.#

Italics

Italics are used 5it)in t)is manual to desi$nate t)e follo5in$B 4

t)e titles of manuals or documents

4

forei$n 5ords t)at )ave not been assimilated into International (n$lis)

4

t)e 5riterCs em)asis on certain 5ords

4

notes.



&tandard 6or,at

.1

!ctions

If t)e order of various items resented is irrelevant7 bullet oints are usedB 4

Item

4

Item F

Sub item

F

Sub item

If t)e order in 5)ic) t)e items are resented is relevant @in ste-by-ste roceduresA7 numbers are usedB 1.

Ste 1

!.

Ste !

#.

Ste #

.!

Caution and .anger

8)ese are resented in searate bo2es as follo5sB Caution: Reresentin$ a $eneral caution.

.anger: Reresentin$ a ersonal dan$er for t)e erson.

0

Re"erences

,it)in t)e IGOM7 reference may be made to any of t)e follo5in$ manuals ublis)ed by I"8"B I"8"B 4

8)e I"8" "irort :andlin$ Manual @":MA

4

8)e I"8" Dan$erous Goods Re$ulations @DGRA

4

8)e I"8" *ive "nimals Re$ulations @*"RA

4

8)e I"8" Passen$er Service onference Resolution Manual @PSRMA

4

8)e I"8" Peris)able ar$o Re$ulations @PRA

IGOM>viii

#RD (DI8ION7 ;"N<"R= !31&

Introduction)IGOM

4

8)e I"8" Reference Manual for "udit Pro$rams @IRMA

4

8)e I"8" Security Manual @SecMA

4

8)e I"8" 8ravel Information Manual @8IMA

4

8)e I"8" 8ravel Information Manual database @8IM"8IA

4

8)e I"8" <*D 8ec)nical Manual @<8MA



.isclai,er

(very effort )as been made to reference t)e best sources ossible and t)e IGOM tas4 force is comrised of 4no5led$eable e2erts from t)e $round )andlin$ and aviation industry. :o5ever7 in a manual t)at is $lobally alicable7 it is ossible t)at t)ere are rocedures or instructions in t)e IGOM t)at do not ali$n 5it) certain local ractices7 or situations. In suc) cases7 common sense and safety s)all revail.

13 !cnoledge,ents I"8" 5ould li4e to t)an4 t)e members of t)e IGOM 8as4 /orce for t)e vital role t)ey )ave layed in t)e develoment of IGOM7 as 5ell as ot)er individuals and $rous 5)o )ave ta4en t)e time and made t)e effort to rovide us 5it) comment and feedbac4.

11 6eed-ac ,)ile every effort )as been made to ensure t)at IGOM reflects a $lobally alicable industry best ractice7 5e 5elcome feedbac4 and constructive criticism. 8)is manual 5ill under$o revie5 and udatin$ t)rou$) t)e IGOM 8as4 8as4 /orce. 8o submit any feedbac47 it is essential to rovide t)e follo5in$ details for your feedbac4 to be consideredB

4

4

/irst Name

4

*ast Name

4

Name of omany

4

Position?8itle

4

(-mail address

9usiness )ours tele)one number /eedbac4 is to be rovided in t)e online form. Reference must be made to t)e alicable c)ater and section numbers7 rovidin$ as muc) detail as ossible. /eedbac4 s)all be submitted via t)e online IGOM /eedbac4 form available atB 7iata7org/igo,8"eed-ac .

12 9a 9aria riatio tions ns 1271 12 71 .e .e"in "initi ition on " variation is t)e term used for a requirement to deviate from a rocedure t)at )as been ublis)ed in t)e IGOM due to requirements t)at )ave been mandated by t)e relevant aviation aut)orities. Suc) aut)orities can be National "viation "ut)orities?Re$ulators "ut)orities ?Re$ulators and?or "irort "irort "ut)orities. "ut)orities. 8)e focus of any variation s)all al5ays be on imrovin$ safety. safety.

1272 12 72 Ge Gene nera rall IGOM includes only t)ose variations 5)ic) 5ere submitted to I"8" and and eac) Oerator and Ground Service Provider is advised to c)ec4 t)e alicable la5s and re$ulations 5it)in a State or at an "irort of oerations.

1!.# &u-,ission Process "ny of t)e entities listed belo5 belo5 are entitled to submit a variation to I"8"B I"8"B 4

Oerator

4

Ground Service Providers

4

National "viation "ut)orities "ut)orities?Re$ulators ?Re$ulators

4

"irort "ut)orities "ut)orities

#RD (DI8ION7 ;"N<"R= !31&

IGOM>i2

IGOM

8)e submission rocess is as follo5sB @iA

6ariat 6a riations ions s)all be be submitted submitted via t)e online online IGOM 6ar 6ariatio iation n Request Request form availab available le atB 7iata7org/igo,8variation 

@iiA

omlete om lete t)e t)e mandator mandatory y fields fields of t)e varia variation tion request request form form

@iiiA 8)e follo5 follo5in$ in$ informat information ion must be be rovided rovidedBB @aA Iden Identify tify t)e IGOM IGOM rocedu rocedure re usin$ usin$ c)ater and and section number numbers s @bA Outline t)e difference@sA difference@sA bet5een t)e ublis)ed ublis)ed rocedure rocedure and t)e t)e re$ulation @cA Provide t)e *a5?re$ul *a5?re$ulation ation reference - title7 c)ater7 c)ater7 rovision rovision etc. includin$ includin$ t)e te2t of t)e t)e relevant la5?re$ulation la5?re$ulation @dA Prov Provide ide t)e State? State?"iro "irort rt requirement requirement t)at t)at is to be listed listed in IGOM @eA State t)e validity eriod. eriod. Secify if t)e t)e rocedure rocedure is temorary temorary or ermanent. ermanent. State t)e t)e effective fromH fromH date and7 and7 if temorary7 t)e effective toH date @fA

"dd any any e2tra e2tra clarification clarification or or reference reference to to re$ulation re$ulations7 s7 as required required..

@ivAA Sub @iv Submit mit t)e t)e for form m onlin online e @vA (ac) submission submission 5ill 5ill be revie5ed by IGOM IGOM 8as4 8as4 /orce durin$ durin$ t)e tas4 tas4 force meetin$s. meetin$s.

127 12 7 !c !cce cept ptan ance ce If t)e variation request meets all t)e above criteria it 5ill be acceted and ublis)ed in t)e IG IGOM OM "n "nne ne2 2"

1!.' Reection " variation 5ill be reected ifB 4

8)e rocess is not comlied 5it) or t)e criteria above are not met

4

8)e submittin$ entity 5ill be notified and rovided 5it) a reason for t)e reection.

1!.+ 9alidit' " variation can be ermanent or temorary temorary.. (ac) variation must be submitted 5it) a secific validity eriod7 comrisin$ of an effective date and an e2iry date7 5)ic) 5ill be included in "nne2 ". 8)e follo5in$ are ossible reasons for temorary variationsB 4

Seasonal climate c)an$es

4

onstruction

"ll temorary v ariations 5ill be automatically m ar4ed in "nne2 " as Jnot usedK in t)e ne2t IGOM (dition after t)e e2iry date is reac)ed. 8)e Jnot usedK entry 5ill remain in t)e IGOM for one year7 after 5)ic) it 5ill be automatically deleted from "nne2 ".

1!. Reneal 8)e rene5al rocess is identical to t)e submission rocess. 8)e resonsibility for rene5in$ t)e variation lies 5it) t)e submittin$ entity.. 8)e submittin$ entity s)all also advise I"8" entity I"8" if any subsequent c)an$e to t)e IGOM renders t)e variation obsolete.

1!.0 Pu-lication and 6or,at (ac) variation 5ill be $iven a unique identifier consistin$ of a code accordin$ toB 4 4

National "viation "ut)orities?Re$ulators "ut)orities?Re$ulators @State ISO codesA "irort "ut)orities "ut)orities @# letter I"8 I"8" codesA

and a number. 8)e numberin$ s)all be sequential and follo5s t)e same lo$ic as used in t)e I"8" DGR. /or e2amleB J:G-31 "ll variations 5ill be ublis)ed in "nne2 " of t)e IGOM. IGOM. "nne2 " 5ill also be available 5it)out 5it)out restrictions onB http://7iata7org/hatedo/ops8in"ra/Pages/ground8handling7asp(

13 IGO IGOM M Re"er Re"erenc ences es /or ease of referencin$ it is recommended to add IGOM references to airline GOMs.

IGOM>2

#RD (DI8ION7 ;"N<"R= !31&

Passenger Handling Procedures)IGOM

Chapter 1: Pass Passenger enger Handling Handling Procedures Procedures 1.1

Passenger .eparture

1.1.1 1717171 171 7171

Pre8.eparture !ctivities Passen Pas senger ger Pre Pre86l 86light ight Pre Prepar parati ation on

Preare c)ec4-in for fli$)ts in accordance 5it) oeratin$ airline olicy rior to t)e oenin$ of 5eb or airort c)ec4-in7 and to verify all necessary data )as been transferred into t)e c)ec4-in system correctly. 4 4

4 4

Revie5 t)e boo4in$ status. /or code s)are fli$)ts 5it) an active bloc4ed sace a$reement7 c)ec4 t)e allotment to ensure t)e bloc4 of seats7 as a$reed7 is $uaranteed to t)e artner. Revie5 t)e curtain version @if alicableA. onfirm t)e Passen$er Name *ist @PN*A and "dditions and Deletions *ist @"D*A 5ere roerly transmitted and matc) t)e boo4in$ status.

4

9loc4 seats for s ecurity officers7 cre57 5ei$)t and balance7 and if seats are unserviceable unserviceable..

4

onfirm t)e seatin$ lan is set accordin$ to t)e actual aircraft tye and version.

4

Revie5 t)e fli$)t remar4s7 if alicable.

4

Record assen$er status on PNR7 if alicable.

4

Revie5 t)e boardin$ time7 dearture time7 and $ate. 9rief staff about t)e reason for any delays.

4 4

4 4

"ly ayload restrictions7 if any. )ec4 t)e assen$er list for secial assen$ers @e.$. ,:7
4

(nsure fli$)t status is oen for 5eb c)ec4-in if alicable.

4

)ec4-in is oened once t)e re-fli$)t rearation rearation is comlete.

1.1.!

Chec8In Counter Reuire,ents

Prior to oenin$ t)e c)ec4-in countersB 4

Start and test equiment.

4

(nsure scales are functionin$.

4

Stoc4 boardin$ card and ba$ ta$ rinters as er oeratin$ airline requirements.

4

(nsure adequate stoc4 of any ot)er oeratin$ airline required ta$s.

4

Dislay oeratin$ airline required si$na$e7 bot) electronic and manual versions.

4

4

(nsure Dan$erous Goods notifications are rominently dislayed at t)e c)ec4-in area as 5ell as tic4et offices7 ba$$a$e dro-off areas7 self serve c)ec4-in areas7 and transfer counters. Preare c)ec4-in queues7 stanc)ions7 carets7 ba$$a$e si%ers7 odiums etc.7 as er oeratin$ airline secifications.

1.1.# 1717 17 1737 371 1

Passenger Chec8In Chec Ch ec8 8In In .eadl .eadlin ines es

"ly c)ec4-in deadlines as er oeratin$ airline olicy7 resectin$ alicable assen$er ri$)ts and on-time dearture requirements.

1.1.#.!

Operating Carrier; Mareting Carrier and 4et $ease

"dvise t)e assen$er of t)e oeratin$ carrier no later t)an t)e time of c)ec4-in7 if different t)an t)e one noted as t)e JcarrierK on t)e tic4et.

1.1.#.#

Chec8In 0' 0'pes pes

)ec4-in may be rovided at c)ec4-in counters7 via self service met)ods suc) as 5eb c)ec4-in7 4ios4 or SMS7 and may be erformed usin$ a dearture control system @DSA or manually.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1

IGOM)Chapter 1

1.1.#.&

Manual Chec8In

,)ere no DS is available or in case of DS failure7 aly establis)ed manual c)ec4-in rocedures. *ocal bac4-u rocedures must be establis)ed in every station and tested re$ularly7 and include rovisions for t)e collection and transmission of "PI data as required.

1.1.#.'

0hrough Chec8In

Perform t)rou$) c)ec4-in 5)enever ossible and as er t)e interline a$reement. 8ravel documents must be c)ec4ed for all t)rou$)-c)ec4ed t)rou$)-c) ec4ed arts of t)e ourney ourney.. If an airort c)an$e is involved7 t)rou$) c)ec4-in is ermitted )o5ever7 )o5ever7 t)rou$) ba$$a$e ta$$in$ is not ermitted.

1.1.#.+

Return Chec8In

/or return c)ec4-in to be ermittedB 4

t)e return ourney must be 5it)in !& )ours after dearture

4

no c)ec4ed ba$$a$e is ermitted

4

no c)an$e of cities is involved

4

oeratin$ airline aroval is required.

1.1.#.

&el"8&ervice Chec8In

Online?5eb c)ec4-in may be offered if t)e follo5in$ conditions are metB 4

8)e assen$er is )oldin$ an electronic tic4et.

4

8)e assen$er is deartin$ from an airort 5)ere t)e oeratin$ airlineCs or $round )andlerCs DS is in use.

4

8)e assen$er meets any ot)er qualifyin$ criteria s et by t)e oeratin$ airline.

1.1.#.0

Mo-ile Chec8In

Mobile c)ec4-in may be offered if t)e follo5in$ conditions are metB 4

8)e assen$er )olds an electronic tic4et.

4

8)e assen$er is deartin$ from an airort 5)ere t)e oeratin$ airlineCs or $round )andlerCs DS is in use.

4

8)e assen$er meets any ot)er qualifyin$ criteria s et by t)e oeratin$ airline.

1.1.#.

&M& Chec8In

SMS c)ec4-in is alicable rovided t)e follo5in$ conditions are metB 4

8)e assen$er )as re$istered for SMS c)ec4-in.

4

8)e assen$er )olds an electronic tic4et.

4

8)e assen$er is deartin$ from an airort 5)ere issuance of a mobile boardin$ card is alicable.

1.1.#.13 Chec8In Opening onduct a staff briefin$ for c)ec4-in a$ents before t)e c)ec4-in counters are oened and receive and revie5 any summari%ed fli$)t i nformatio nformation. n.

1.1.&

Baggage .rop8O""

Passen$ers 5)o )ave used a self-service c)ec4-in facility m ay dro t)eir c)ec4ed ba$$a$e at a ba$$a$e dro-off. 4

Revie5 t)e boardin$ ass and ull u t)e assen$er data in t)e c)ec4-in system.

4

6erify 6er ify identity and travel document7 assess carry-on ba$$a$e7 and accet c)ec4ed ba$$a$e.

4

"dd ba$$a$e information information and any SSRCs to t)e DS if required and aly aly any related fees as er oeratin$ airline olicy. olicy.

1.1.'

0ravel .ocu,ents and 9eri"ication

4

)ec4 t)e validity of t)e tic4et 5it) re$ard to t)e itinerary7 fli$)t7 fli$)t7 date7 carrier7 reservation status7 class7 and restrictions.

4

)ec4 t)e tic4et for t)e final destination and confirm t)is 5it) t)e assen$er.

4

4

6erify t)e assen$erCs identity a$ainst t)e travel document resented7 includin$ revie5 of date of birt)7 e2iry status of document7 a visual comarison of t)e )oto to t)e assen$er7 and ensure t)e name on t)e travel document matc)es t)e boo4ed name. 6erify t)e travel document is valid and $ood for all ersons travelin$7 as not all States allo5 family members to be re$istered 6erify in a sin$le assort.

4

Reort any document t)at s)o5s si$ns of tamerin$.

4

*ocate t)e assen$er in t)e DS and revie5 any secial remar4s.

4

)ec4 travel documents for destination and?or transit requirements.

IGOM>!

#RD (DI8ION7 ;"N<"R= !31&


4

Revie5 6isa or entry conditions or limitations if required.

4

ollect "dvanced Passen$er Information @"PIA if required.

4

,)en you identify an iss ue 5it) a document7 notify your suervisor 5)o 5ill c ontact t)e aroriate aut)ority for assistance.

1.1.'.1

!dvance Passenger In"or,ation

Many $overnments require airlines to submit advanced assen$er electronic data @"PIA at secified times for disembar4in$ assen$ers. Information is $enerally collected at t)e time of c)ec4-in7 or rovided from data collected durin$ boo4in$7 and verified durin$ resentation resentatio n of t)e travel document. "s er oeratin$ airline airline instructions7 collect "PI data at t)e time time of c)ec4-in7 or revie5 data already rovided. rovided. 8ransmit "PI data at re-arran$ed times to reciients secified by t)e airline. "l5ays rotect assen$erCs ersonal information and securely disose of any related aer5or4 not 4et on file.

1.1.+ 1717%71 171 7%71

Passenger !cceptance Reuire Re uire,ent ,ents s "or Pas Passen senger ger !cc !ccept eptanc ance e

ertain cate$ories of assen$ers may be refused travel at t)e oeratin$ airlineCs discretion. "ly t)e oeratin$ airline olicies 5it) resect to accetance.

1.1.+.!

&eating

(ac) assen$er @e2cet infants not occuyin$ a searate seatA is assi$ned an individual seat number er fli$)t. ertain airlines oerate a free?oen seatin$ olicy. 4 4

"llocate seatin$ for secial cate$ories of assen$ers in accordance accordance 5it) oeratin$ oeratin$ airline olicy. 8)e accetance of assen$ers on t)e 5aitlist is based on boo4in$ status and oeratin$ airline directives.

1.1.+.#

*(it Ro &eating

Passen$ers occuyin$ emer$ency e2it ro5 seatin$ must be able-bodie able-bodied7 d7 and t)erefore e2cludes IN/7 IN/7
1.1.

Passenger Boarding

4

)ec4 t)at boardin$ facilities and $ate monitors are dislayin$ fli$)t information.

4

(nsure Dan$erous Goods and Pro)ibited "rticles notices are dislayed at t)e boardin$ $ate.

4

If 5al4in$ on aron7 ensure t)e route to t)e aircraft is safe and clearly mar4ed for bot) assen$ers and staff.

4

/or etbrid$e boardin$7 boardin$7 secure and mar4 off t)e route to t)e aircraft.

4

Obtain clearance for boardin$ from t)e fli$)t cre5 and accordin$ to local rocedures and oeratin$ airline olicy.

4

/ollo5 safety requirements for fuellin$ in ro$ress as er oeratin$ airline GOM.

4

Ma4e boardin$ announcements as er oeratin$ airline standards.

4

/ollo5 olicies for assen$ers requirin$ assistance or re-boardin$.

4

6erify 6er ify eac) assen$erCs identity as er t)e requirements.

4

)ec4 t)e name on t)e assen$er identity document 5it) t)e one on t)e tic4et7 and visually matc) assen$er 5it) )oto$ra).

4

onfirm eac) assen$erCs boardin$ accetance in t)e DS before allo5in$ t)em to board.

4

/or manual or non automated boardin$7 boardin$7 c)ec4 t)e fli$)t number and date on t)e boardin$ card.

4

"ly cabin ba$$a$e olicies of t)e oeratin$ oeratin$ airline7 and account account for any $ate ta$$ed ta$$ed items.

4

Secure t)e fli$)t by matc)in$ t)e c)ec4ed-in assen$ers to t)e boarded assen$ers. assen$ers.

4

Provide final assen$er numbers to cabin c re5.

4

Provide required fli$)t documents to cabin cre5.

4

Send required ost fli$)t messa$es uon fli$)t close out.

1.1..1

Passenger Boarding .iscrepancies

If t)ere are assen$er discreancies @minus or lusA7 t)ey m ust be resolved rior to closin$ t)e aircraft door. 4

4

4

Ma4e every attemt to locate missin$ assen$ers and obtain visual roof of boardin$ and documents if t)ey are located on t)e aircraft. "ly oeratin$ airline rocedures and $overnment re$ulations 5it) resect to t)e removal of c)ec4ed ba$$a$e of assen$ers 5)o c)ec4-in but fail to board. Notify cre5 and load controller of any last minute c)an$es to assen$er and?or ba$$a$e load.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#

IGOM)Chapter 1

1.1..!

Boarding in Case o" .C& Breadon

,)ere no DS is available or in case of DS failure7 aly manual boardin$ rocedures. rocedures. (nsure t)e final c)ec4ed-in count matc)es t)e boarded assen$er count rior to door closure and reare and board a final manifest.

1.1.0

6light .ocu,ents

Provide t)e fli$)t cre5 5it) t)e required documents accordin$ to t)e oeratin$ airline secifications.

1.1.0.1

Passenger In"or,ation $ist
8)e Passen$er Information *ist @PI*A rovides information to t)e cabin cre5 about assen$ers on board7 @name7 seat number7 secial service requirementsA. Provide a PI* to t)e senior cabin cre5 member before dearture.

4

1.1.0.!

Other 6light .ocu,ents

Ot)er required documents may includeB 4

final manifest

4

ba$ ta$ list for double destination fli$)ts

4

$eneral declarations if required

4

ot)er secial information @i.e. IN"D documents7 etc.A.

1.1.

Post 6light .eparture !ctivities

171 717> 7>71 71 Message ges s (nsure all relevant messa$es are disatc)ed to t)e aroriate addresses7 as er t)e oeratin$ airline secifications. Messa$es may includeB 4

8eletye Passen$er Manifest @8PMA

4

Passen$er 8ransfer 8ransfer Messa$e @P8MA

4

Passen$er Service Messa$e @PSMA

4

Passen$er Protection Messa$e @PPMA

4

Seat Occuied Messa$e @SOMA

4

Industry Discount Messa$e @IDMA

4

"dvance Passen$er Information Information @"PIA

4

(lectronic 8ic4et *ist @(8*A

1.1..!

6light .ocu,ent Retention

Retain @electronically or aer filesA fli$)t documents as er oeratin$ airline rocedures and for a eriod of no less t)an t)ree mont)s unless ot)er5ise secified.

172

Pass Pa ssen enge gerr &ecu &ecuri rit' t'

1.!.1 1727171 172 7171

&ecurit' o" .ocu,ents Boardi Boa rding ng Passes Passes;; 0ransit 0ransit Cards Cards and Bagga Baggage ge 0ags 0ags

"ll materials used for assen$er and )old ba$$a$e rocessin$ @e.$. boardin$ c ards7 ba$$a$e ta$s7 /IMs7 vouc)ers7 stamsA must be rotected or be under surveillance at all times in order to revent unaut)ori%ed unaut)ori%ed access and use.

1.!.1.!

.isposal o" Printed .ocu,ents

Printed material suc) as boardin$ asses7 assen$er lists7 and )andlin$ forms may )ave to be rerinted and are t)erefore left be)ind as 5aste. Disose of t)ese documents accordin$ to data rotection rules7 as t)ey contain assen$er data.

1.!.1.#

In"or,ation &ecurit'

Dearture Deartur e control systems @c)ec4-in systemsA must be controlled to revent unaut)ori%ed unaut)ori%ed access. 4

/ollo5 airort rocedures rocedures intended to revent unaut)ori%ed use and access to un-issued @blan4A boardin$ asses.

4

9efore leavin$ t)e counter7 remove boardin$ cards and ba$$a$e ta$s from t)e resective rinters or loc4 t)em.

4

9efore leavin$ t)e counter7 si$n-out7 lo$-off and loc4 t)e system.

4

Observe re$ulations concernin$ t)e usa$e of si$n-ins and ass5ords.

IGOM>&

#RD (DI8ION7 ;"N<"R= !31&


1.!.1.&

Restricted !reas

Secure all $ate and dearture areas by 4eein$ doors closed7 use aroriate barricades barricades 5)en directin$ assen$ers. 4

(nsure all access doors are closed 5)en not in use.

4

Position staff as required to direct assen$ers.

4

If assen$ers )ave to 5al4 on t)e aron to aircraft7 ensure assen$ers roceed directly to t)e aircraft. If transortation )as to be rovided to assen$ers to move t)em from t)e terminal buildin$ to t)e aircraft7 ma4e sure only aut)ori%ed ersonnel and screened assen$ers are allo5ed to board t)e v e)icle.

4

17272

Passenger &uita-ilit' "or 0ravel

"ssess eac) assen$er in terms of security ris4 by loo4in$ for anomalies and observin$ certain emotional c)aracteristics and?or body lan$ua$e. 9e on t)e loo4out for overall fitness to fly7 includin$ otentially conta$ious diseases7 medical conditions7 into2ication7 etc. /urt)er questionin$ questionin$ may be required to assist 5it) assen$er assessment. 4

,)en you identify a otential roblem assen$er7 assen$er7 notify your s uervisor.

4

8)e suervisor 5ill contact t)e aroriate local aut)ority for assistance.

173

Passenge Pass engerr !rriv !rrival; al; 0r 0rans" ans"er er and 0r 0rans ansit it

1.#.1

Pre8!rrival

Revie5 t)e re-arrival information from DS and?or messa$es. 4 4 4 4

Preare for s)ort connections if alicable. "rran$e facilitation facilitation for assen$ers requirin$ requirin$ assistance7 e.$.
1.#.!

!rrival

4

Preare etbrid$e7 etbrid$e7 ensurin$ it is free of debris and osition as er t)e standard )ei$)t for t)e aircraft tye.

4

Secure t)e disembar4ation route for assen$ers.

4

Disembar4 assen$ers in accordance 5it) oeratin$ airline olicy.

4

Provide assistance to assen$ers requirin$ it. ommunicate any delays i n rovidin$ assistance services.

1.#.# 1737371

0rans"er Passenger Handling at Connecting !irport

If alicable7 and as er oeratin$ airline olicyB 4

)ec4 t)e inbound?outbound connections and t)e number of assen$ers affected.

4

)ec4 time-critical connections7 and inform $ate staff of on5ard transfer. transfer.

4

Preare for )andlin$ of assen$ers requirin$ assistance.

4

Meet t)e transferrin$ assen$ers uon arrival of t)e incomin$ aircraft.

4

Direct assen$ersB F

t)rou$)-c t)ro u$)-c)ec )ec4ed 4ed assen$ assen$ers ers to to t)e ar aror oriate iate dea deartur rture e $ate@s $ate@sA A

F

non-t)ro nont)rou$) u$) c)ec4ed c)ec4ed assen$e assen$ers rs to t)e transfe transferr des4 or $ate $ate for c)ec4-in c)ec4-in77 5)ic)ever 5)ic)ever is alica alicable. ble.

1.#.&

0ransit

8ransit assen$ers may be allo5ed to disembar4 5)en sc)eduled $round time and local circumstances and facilities ermit7 in accordance 5it) oeratin$ airline olicy. ertain cate$ories of assen$er s)ould be escorted durin$ t)e transit time. *ocal $overnment requirements must be alied re$ardin$ security of transit assen$ers u to and includin$ screenin$ requirements.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'

IGOM)Chapter 1

1.#.&.1

.ise,-aration o" 0ransit Passengers

1737 17 377 7171 171

.ise, .i se,-a -ar rat ation ion Proced Procedur ure e

4

Provide eac) assen$er 5it) a transit boardin$ ass or instruct assen$ers to retain t)eir ori$inal boardin$ ass.

4

Inform assen$ers about boardin$ time and $ate and available facilities.

4

8ransit assen$ers must be re-secured 5)en re-boardin$ t)e fli$)t. @i.e. travel document c)ec4ed7 boardin$ status verified7 transit card collectedA

1.#.&.1.!

&o,e 0ransit Passengers Re,ain on Board

"s er oeratin$ oeratin$ airline olicy7 t)ere may be cate$ories of assen$ers assen$ers t)at stay on board if locally ermitted. ermitted.

1.#.&.!

Boarding 0ransit Passengers

173 737 772 7271 71 4 4

Proc Pr oced edur ure e

9oard transit assen$ers before local assen$ers. Re-secure t)e fli$)t by c)ec4in$ travel documents and validatin$ boardin$ status by collection of t)e transit card or revie5 of t)e ori$inal boardin$ card. 6alidation may also be done usin$ t)e fli$)t manifest or DS.

1.#.&.!.!

Missing 0ransit Passengers

8)e fli$)t must be re-secured before door closure. If assen$ers are miss in$7 aly t)e rocedure for missin$ assen$ers.

1.#.&.# 4 4

Progra,,ed !ircra"t Change *n Route

"dvise cabin cre5 t)at all transit assen$ers assen$ers must disembar4 5it) t)eir t)eir carry on ba$$a$e. Distribute transit boardin$ asses @or instruct assen$ers to retain t)eir ori$inal boardin$ assA and inform assen$ers about boardin$ time and $ate and available facilities.

4

Provide assen$er assistance as required.

4

In case of a c )an$e of confi$uration7 assi$n assen$ers ne5 seat numbers if alicable7 or aly free?oen seatin$.

17 &pe &pecia ciall Cate Categor gories ies o" Pa Passe ssenge ngers rs 1.&.1

Minors 0ravelling !lone

1771 17 7171 71

?nac ?n acco co,p ,pan anied ied Mino Minors rs
17 771 7171 7171 71

&eat &e atin ing g

Seat
1.&.1.1.!

Connection !cceptance Restrictions

Observe oeratin$ airline olicy if any.

1.&.1.1.# 4

Procedures "or Handling ?nacco,panied Minors

omlete t)e )andlin$ advice?declaration advice?declaration form ensurin$ t)e resonsible adult )as si$ned aut)ori%ation and rovided roof of identity.

4

Distribute and 4ee coies as required.

4

(nsure t)e correct remar4s and SSR codes are in t)e c)ec4-in record.

4

"ly )andlin$ fee 5)ere 5)ere alicable.

4

Inform t)e resonsible adult to remain at t)e airort until t)e aircraft is airborne.

4

4

"dvise?release resonsible adult once fli$)t fli$)t is airborne.

1.&.1.1.&

0rans"er &tation Procedure

4

Meet7 assist
4

:and over t)e
4

In case of interline transfer7 transfer7 )and over
IGOM>+

#RD (DI8ION7 ;"N<"R= !31&


1.&.1.1.'

!rrival &tation Procedure

4

Meet7 assist
4

omlete t)e )andlin$ advice?declaration form for airline staff resonsible.

4

,)ere alicable7 ensure ba$$a$e of
4

:and over t)e
1.&.!

In"ants and Children

17 772 72771

In" n"an antts nd

"n infant is a minor t)at )as not yet reac)ed )is?)er )is?)er !

1.&.!.1.1

birt)day.

&eating

8)e ma2imum number of infants allo5ed er aircraft is limited by t)e number of sulemental o2y$en mas4s available on t)e aircraft. Infants are considered c)ildren and must be assi$ned a seat 5)en7 durin$ t)e ourney7 t)ey reac) t)e a$e of !. Restrictions may e2ist re$ardin$ t)e number of infants ermitted er adult assen$er7 or t)e minimum a$e required to be resonsible for an infant. "ly oeratin$ airline olicy.

1.&.!.1.!

!ircra"t Ba-' Bassinets

If t)e aircraft is equied 5it) baby bassinets7 aly oeratin$ airline olicy for assi$nment7 resectin$ any a$e and 5ei$)t limitations.

1.&.!.1.#

Ba-' &trollers

"ly oeratin$ airline olicy re$ardin$ c)ec4ed-in or delivery at aircraft @D""A service for strollers and rovide information to t)e assen$er concernin$ t)e rocedure7 if alicable.

1.&.!.!

Children nd

t)

" c)ild is a minor bet5een ! and 1! years of a$e7 )avin$ reac)ed )is?)er ! birt)day but not )is?)er 1! birt)day.

1.&.!.!.1

&eating

)ildren must occuy an individual assen$er seat and may not be seated in emer$ency e2it ro5s.

1.&.!.!.!

Child Restraint .evice

"ly oeratin$ airline rocedures for t)e accetance and use of car seats and ot)er restraint devices. 6erify t)eir conformity as er t)e airline secifications. 4 4

4

Ma4e sure t)e c)ild restraint device is laced on a seat 5)ic) 5ill not )inder t)e evacuation of any assen$er. Do not assi$n a seat for t)e c)ild restraint device in an emer$ency e2it ro57 or t)e ro5 for5ard or rear of an emer$ency e2it ro5. Resect any oeratin$ airline secific limitations7 as not all seats may be suitable.

1.&.# 17 773 73771

Groups General

" $rou is defined as a arty of at least 3 assen$ers assen$ers @not includin$ infantsA7 infantsA7 travellin$ to$et)er. to$et)er.

1.&.#.! 4 4 4

)ec4-in and accet all assen$ers individually. "ssi$n seats to$et)er7 to$et)er7 if requested7 resectin$ any secial seatin$ requirements. Issue ba$$a$e ta$s individually individually.. F

(ac) iece of ba$$a$ ba$$a$e e must must bear bear t)e rese resective ctive assen assen$erC $erCs s identifi identificatio cation n

F

(2cetionB (2ce tionB 9a$ 9a$ ta$s ta$s for family family members members trave travellin$ llin$ to$et to$et)er )er may may be issued issued on one one family family name. name.

1.&.#.# 4

Chec8In

+on &tandard Groups

#RD (DI8ION7 ;"N<"R= !31&

IGOM>

IGOM)Chapter 1

1.&.&

Passengers Reuiring !ssistance

/or assen$ers 5it) disabilities and t)ose requirin$ or requestin$ assistance 4 4

4 4

"s4 t)e assen$er 5)at 5)at assistance t)ey require and )o5 you can )el t)em. t)em. Discuss t)e most aroriate seatin$ based on t)eir individual needs and t)e aircraft secifications7 even if seats )ave already been re-assi$ne re-assi$ned. d. "dvise assen$ers 5)at 5)at services and assistance are available based on t)eir needs. needs. "dvise t)e assen$er of oeratin$ airline equiment suc) as on board 5)eelc)airs7 9raille or tactile mar4in$s7 accessible lavatories.

4

Provide information to assen$ers in alternate formats uon request.

4

(nsure accurate SSR codes and any ot)er relevant information are recorded in t)e DS.

1.&.&.1

Passengers ith Reduced Mo-ilit'

1777171

Identi"'ing Passengers ith Reduced Mo-ilit'

"roriately "roria tely code secific 5)eelc)air requirements based on t)e assen$ers assen$ers secific needs.L,:7 ,:R7 ,:S ,:S

1.&.&.!

Passengers ith 9isual or Hearing I,pair,ents

Provide assen$ers 5)o identify t)emselves as ersons )avin$ a visual or )earin$ imairment 5it) access to t)e same information rovided to ot)er assen$ers. (nsure accurate SSR codes and any ot)er relevant information are recorded in t)e DS.

1.&.'

Passenger Reuiring Medical Clearance

"s er t)e oeratin$ airline olicy7 medical clearance may be required by assen$ers 5)o aear to )ave a communicable disease or condition t)at could ose a direct t)reat to t)e )ealt) and safety of ot)ers on t)e fli$)t. 4

4

Persons 5)ose medical condition $ives reasonable doubt t)at t)e individual can comlete t)e fli$)t safely 5it)out requirin$ e2traordinary assistance durin$ fli$)t7 e.$. ersons 5it) acute medical conditions as recent )eart attac47 stro4e7 embolism7 ersons 5it) recent sur$ery. Persons requestin$ medical treatment durin$ fli$)t7 e.$. needin$ e2tra o2y$en or ot)er medical treatment li4e infusions.

1.&.'.1

I!0! Medical In"or,ation 6or,
8)e M(DI/ is a standard form used to assess assen$ers requirin$ assistance. (2amles areB 4 4

"ttac)ment " @Information @Information s)eet for assen$ers requirin$ secial assistanceA and and

"ttac)ment 9 @Information s)eet for assen$ers assen$ers requirin$ medical clearanceA.
IGOM>0

#RD (DI8ION7 ;"N<"R= !31&


M*.I6@!ttach,ent M*.I6@!ttach ,ent !

#RD (DI8ION7 ;"N<"R= !31&

IGOM>

IGOM)Chapter 1

M*.I6@!ttach,ent M*.I6@!ttach ,ent B; Part 1

IGOM>13

#RD (DI8ION7 ;"N<"R= !31&


M*.I6@!ttach,ent M*.I6@!ttac h,ent B; Part 2

#RD (DI8ION7 ;"N<"R= !31&

IGOM>11

IGOM)Chapter 1

1.&.'.!

6reuent 0ravelers Medical Card <6R*M*C=

If a assen$er is a frequent airline traveller and )as a stable medical condition establis)ed by t)e initial medical clearance7 t)en a frequent travellerCs travellerCs medical card @/R(M(A may be issued by t)e oeratin$ airline.

1.&.'.#

!dvance +oti"ication

Passen$ers are as4ed to advise t)e airline of t)eir needs at t)e time of reservation. "dvance notification is required for for t)e follo5in$7 subect to airline accetance accetance and arovalB 4

Passen$ers travelin$ on a stretc)er.

4

8)e use of o2y$en on board and t)e use of a ersonal ortable o2y$en concentrator7 ventilator or resirator onboard.

4

8)e carria$e of an incubator incubator..

1.&.'.&

&eating

M(D" assen$ers are entitled to t)e most aroriate seatin$ accordin$ to t)eir needs7 includin$ t)e sto5a$e of on board medical devices or equiment. "roriate "roria te seatin$7 as er oeratin$ airline olicy and assen$er assen$er needs7 s)ould be assi$ned toB

4

4

assen$ers needin$ e2tra o2y$en on board

4

assen$ers travelin$ on a stretc)er

4

comletely immobile assen$ers

4

a assen$er travellin$ 5it) a service animal

a assen$er 5it) a fused or immobili%ed le$. Provide adacent seatin$ as alicable forB

4

4

a ersonal care attendant

4

a safety assistant

a reader?interreter in case of a vision or )earin$ imairment. PRM?M(D" and PRM?Non-M(D" PRM?Non-M(D" may not be seated in emer$ency e2its.

1.&.'.'

Reuest "or !ssistance ithout !dvanced +otice

If a assen$erCs secial needs 5ere not communicated at t)e time of boo4in$7 or a assen$er is identified as a PRM or otential M(D" case uon dearture7 ta4e all reasonable efforts to accommodate t)e assen$er. "s4 aroriate questions and record required codes in t)e DS.

1.&.+

Passengers not Reuiring Medical Clearance

"s er t)e oeratin$ oeratin$ airlineCs olicy7 olicy7 some assen$ers may not be required to rovide rovide medical clearance. /or e2amleB 4

e2ectant mot)ers u to a date secified before e2ected delivery

4

ersons 5it) simle fractures or inuries

4

ersons 5)o are reduced in mobility due to a$e

4

SSR codes ,:R7 ,:S or ,: rovided t)e condition )as remained unc)an$ed for at least t)e ast si2 mont)s

4

ersons 5)o are visually or )earin$ imaired

4

ersons 5it) mental )ealt) issues.

1.&.+.1

Handling

)ec4 t)at additional needs )ave been communicated via t)e resective SSR codes and entered into t)e DS7 and verify if escort requirements are fulfilled7 if alicable.

1.&.+.!

Re"usal o" PRMAs and/or M*.! Cases

Do not refuse t)e assen$er unless t)ere is a le$itimate reason for refusal7 as er t)e oeratin$ airlineCs olicy.

1.&.+.!.1

Right o" Re"usal

" PRM and?or M(D" cases may be refused on t)e basis of t)e oeratin$ airlineCs General onditions of arria$e @Right to Refuse CarriageA. CarriageA.

1.&.+.!.!

Reasons "or Re"usal

Do not refuse a assen$er unless one of t)e follo5in$ reasons is alicable7 and in accordance 5it) t)e oeratin$ airline olicyB 4

8)e erson )as suc) a de$ree of )ysical infirmity t)at t)e tri 5ould li4ely result in comlications @e.$. diversionA or deat).

4

8)e erson requires individual nursin$ or care durin$ t)e fli$)t7 if not accomanied by a suitable escort.

IGOM>1!

#RD (DI8ION7 ;"N<"R= !31&


4

4

4

4

8)e erson 5)o7 because of )is )ysical or medical condition7 ose a direct t)reat to t)e )ealt) or safety of ot)er assen$ers7 t)eir roerty7 t)e aircraft or cre5 t)at cannot be eliminated by rovidin$ additional aid or services or by ot)er means @e.$. face mas4s7 searate seatin$A. 8)e erson fails or refuses to submit t)emselves to t)e secific conditions of carria$e required by t)e oeratin$ airline re$ulations. Information is required about t)e assen$erCs medical condition @dia$nosisA 5)ere t)e assen$erCs o5n )ysician refuses to disclose suc) information to t)e "ut)ori%ed Medical Service. 8)e erson )as a conta$ious disease.

1.&.+.!.#

Handling

In case of refusal of a PRM and?or M(D" case7 inform t)e assen$er and e2lain t)e reason for refusal 5it) reference to t)e General onditions of arria$e. "ly t)e oeratin$ airline olicy 5it) resect to reboo4in$ to a later date7 and?or ma4in$ all effort efforts s to accommodate t)e assen$er on t)e ne2t ossible fli$)t7 if alicable7 or refund of t)e tic4et. 4

4

(nter all relevant information about t)e reason for refusal into t)e PNR or in t)e oeratin$ airline reort e.$. a2 refused fli$)t?date d?t lac4 of safety assistant sita address?a$e address?a$ent nt name /or5ard t)e PNR or reort to t)e aroriate airline deartment. Document all details of t)e incident and submit as secified by t)e oeratin$ airline.

1.&.

&ervice !ni,als

"s er t)e oeratin$ airlines accetance olicy7 accet assen$ers 5it) certified service animals into t)e cabin7 and rovide aroriate seatin$ 5it) room for bot) t)e assen$er and t)e animal7 includin$ additional floor sace 5)ere mandated and as er oeratin$ airline olicy.

1.&.0 17771

&tretcher 0ransport General

If acceted by t)e oeratin$ airline7 transort on a stretc)er can be arran$ed rovided advance notification is $iven for assen$er@sA assen$er@ sA to be transorted in a lyin$-do5n osition. 4 4

If stretc)er transort )as been confirmed at t)e time of boo4in$7 accet t)e assen$er as er t)e oeratin$ airline olicy.

Status details are to be udated udated in t)e c)ec4-in record. 8)e accetance of stretc)er cases is lin4ed toB 4

8)e accetance conditions of PRM?M(D" cases.

4

8)e rovisions for stretc)er i nstallation onboard t)e aircraft.

1.&. 17 77> 7>71 71

O('gen "or Medical ?se !cc ccep epta tanc nce e

Once t)e oeratin$ airline )as accetedB 4

arran$e re-boardin$ re-boardin$ for t)e assen$er

4

add aroriate SSR codes for assistance

4

seat t)e assen$er as er oeratin$ airline olicy allo5in$ for sto5a$e of equiment.

1.&.13 Inad,issi-le Passengers and .eportees 177171 1771 71 Inad,is Inad,issi-le si-le Passe Passengers ngers
1.&.13.1.1

?nacco,panied or !cco,panied 0ravel

In $eneral7 IN"Ds travel 5it)out bein$ accomanied. IN"Ds need to be accomanied ifB

4

4

t)e IN"D )ysically resists carria$e

4

)e )as already been denied transortation by anot)er airline

t)ere is any si$n )e mi$)t endan$er t)e safety of t)e fli$)t or assen$ers. /or t)e above reasons7 unaccomanied IN"Ds may also be refused at any sta$e.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1#

IGOM)Chapter 1

1.&.13.1.!

Re"usal

If an IN"D resists transortation or $ives rise to t)e assumtion t)at )e?s)e 5ill be t)e source of annoyance to ot)er assen$ers or cre5 members7 t)en only accet )im?)er accordin$ to t)e rocedure for D(P". D(P". Refuse t)e carria$e of deortees or inadmissible assen$ers if t)ey are li4ely toB 4

involve any ris4 to t)e safety of t)e fli$)t

4

involve any )a%ard or ris4 to )imself7 ot)er assen$ers or cre5 members

4

cause discomfort or ma4e )imself obectionable to ot)er assen$ers

4

require secial assistance from $round or in-fli$)t staff.

1.&.13.!

.eportees

D(PO is used to desi$nate a deorteeB

4

4

t)at 5as formally ordered by t)e aut)orities to leave t)at State

4

5)o is under arrest 5)o )as to be transorted to anot)er State for le$al reasons

4

5)o )as alied for asylum and is transferred to t)e state resonsible for t)e alication

described by t)e term JDublin onventionK as reasons for transortation. transortation. D(P">deortee accomanied

4

" deortee 5)o is escorted escorted by security escorts durin$ fli$)t D(P<>deortee unaccomanied

4

" deortee 5)o is not escorted escorted by security escorts durin$ fli$)t 8)e resonsibility for deortees lies fully 5it) t)e state@sA concerned. Deortees 5ill be acceted for carria$e only on request of an "ut)ority and uon oeratin$ airline aroval.

1.&.13.!.1

&eating

"ssi$n inadmissible assen$ers7 deortees and t)eir escorts seats in t)e rear of t)e cabin7 but not directly adacent to e2its7 in accordance 5it) oeratin$ airline olicy.

1.&.13.!.!

0ravel .ocu,ents

:and t)e travel documents to t)e c re5 if required by t)e local aut)orities7 local re$ulations or oeratin$ airline rocedure.

1.&.13.!.#

Handling

"dvise t)e cre5 and Pilot-in-ommand Pilot-in-ommand of IN"D7 IN"D7 D(P" and and D(P< carria$e.

1.&.11 1771 17 7117 171 1

?nrul' Passengers Genera Gen erall Conditio Conditions ns o" Pass Passeng enger er Carriag Carriage e

arriers may refuse carria$e or on5ard carria$e of any assen$er for reasons of safety in order to revent violation of any alicable la57 re$ulations or order of any state or country to be flo5n from7 into or over.

1.&.11.!

Handling ?nrul' Passengers .uring Chec8In or Boarding

Reort to t)e suervisor any unruly assen$er be)avior you observe at c)ec4-in7 in t)e loun$e7 or at t)e boardin$ $ate7 and ut ba$$a$e of suc) assen$ers on standby.

1.&.11.# 4 4

I" Passenger is .enied Carriage

Offload t)e assen$er in t)e DS and offload )is ba$$a$e. Document t)e case in t)e airort or airline reort7 5it) details of t)e assen$erCs condition @e.$. into2icated7 $eneral abuse7 etc.A.

1.&.11.&

I" Passenger is !ccepted "or 0ravel

4

Inform Pilot-in-ommand Pilot-in-ommand and t)e senior cabin cre5 member.

4

Document t)e case in t)e airort or airline reort 5it) details of t)e assen$erCs condition.

4

Reort t)e incident to t)e alicable deartments and t)e on5ard airort.

IGOM>1&

#RD (DI8ION7 ;"N<"R= !31&


1.'

Passenger Irregularities

1.'.1 17#7171 17# 7171

General Passenger Irregularit' Guidelines In"or, In" or,atio ation n and Co,,u Co,,unic nicatio ation n to Passen Passenger gers s

In $eneral7 rovide immediate and accurate information at re$ular intervals. 4

(nsure staff are briefed for consistent delivery of information information..

4

Provide assen$ers 5ritten information information about t)eir ri$)ts accordin$ to alicable re$ulations7 uon requested or as required.

4

Provide information in alternate formats to assen$ers 5it) imairments.

1.'.! 17#72 17 #7271 71 4 4

4

.ela's Hand Ha ndlin ling g Pr Proc oced edur ures es

Passen$ers must be advised and notified of delays7 and 4et informed at re$ular intervals. ,)ere alicable7 rovide delay notice or assen$er ri$)ts information and in alternate formats for assen$ers 5it) imairments. 9rief staff on t)e estimated time of dearture7 estimated time of arrival7 and any rovisions bein$ offered.

1.'.!.!

.ela' Dnon Be"ore Chec8In

4

<date revised times in t)e DS.

4

If alicable and as er oeratin$ airline olicy7 olicy7 reboo4 any c onnectin$ fli$)ts accordin$ to t)e airlineCs riority sequence.

4

)ec4 t)e assen$er and ba$$a$e t)rou$) on t)e reboo4ed fli$)t.

1.'.!.# 4

.ela' Dnon Be"ore Boarding

Reconfirm t)e dearture $ate and time7 and udate t)e revised times in t)e DS.

4

"dvise assen$ers accordin$ly accordin$ly and at re$ular intervals.

4

"ly airline secific rocedures rocedures for certain cate$ories of assen$ers.

1.'.#

Misconnections/Cancellations/.iversions

:andle misconnections in accordance 5it) t)e oeratin$ airlineCs General onditions onditions of arria$e.

1.'.&

Involuntar' Change o" Class

Involuntary c)an$es of class must be )andled as er t)e oeratin$ airline olicy.

1.'.' 17#7#71

.enied Boarding due to ?navaila-ilit' o" &eats General

Passen$ers )oldin$ a confirmed reservation may be denied boardin$ due to irre$ularity reasons7 for e2amleB 4

overboo4in$ of t)e fli$)t

4

reduced aircraft seatin$ caacity due to unserviceable equiment @cabin doors7 slides7 etc.A

4

reduced 5ei$)t?seat caacity due to a ayload restriction

4

c)an$e of aircraft or version.

"ly oeratin$ airline airline olicy for denied boardin$. boardin$. 4

If alicable7 solicit v olunteers and offer comensation and?or rerotection as er t)e oeratin$ airline olicy.

4

Provide 5ritten notice as er $overnment re$ulations.

4

"ly airlineCs involuntary involuntary denied boardin$ olicy olicy if no volunteers are solicited.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1'

IGOM)Chapter 2

Chapter 2: Baggage Handling Handling Procedure Procedures s !.1

Ca-in Baggage

!.1.1 271 7171 7171 71

General .e"i .e "in nit itio ion n

abin ba$$a$e is ba$$a$e t)at is carried and sto5ed in t)e cabin under t)e assen$ers control and custody. It is commonly referred to as carry-on ba$$a$e or unc)ec4ed ba$$a$e. (ac) oerator sets t)eir standards for si %e7 5ei$)t and number of ieces ermitted as ba$$a$e.

!.1.1.!

0'pes o" Ca-in Baggage

abin ba$$a$e includesB 4

cabin ba$$a$e carried 5it)in t)e oeratorCs free carry-on ba$$a$e allo5ance

4

free carry-on items ermitted by t)e oerator in addition to t)e standard @e.$. urse7 lato7 duty free itemA

4

4

secial items ermitted by t)e oerator t)at may require rior arran$ement7 notification and?or seciali%ed screenin$ requirements or additional c)ar$es @e.$. urns containin$ )uman remains7 ets in cabinA items of dan$erous $oods ermitted in assen$er ba$$a$e t)at require rior aroval by t)e oerator7 see I"8" DGR.

!.1.! 27172 27 17271 71

!cceptance !cce !c cept ptan ance ce Po Polic licie ies s

abin ba$$a$e cannot be acceted if itB

4

4

is unsuitable for air carria$e due to its 5ei$)t7 si%e or nature

4

cannot fit under t)e seat or be sto5ed in t)e over)ead comartment

is unsuitably ac4ed Restrictions 4

certain items7 because of t)eir 5ei$)t7 si%e or nature are only acceted 5it) t)e consent of t)e oerator

4

for security reasons7 many countries restrict t)e carria$e of liquids7 aerosols and $els in )and ba$$a$e

4

items refused by sec urity screenin$ must be )old-c)ec4ed as er t)e oeratorCs olicy. Caution: "ccordin$ to I"8 I"8" DGR7 certain items items are ro)ibited in c)ec4ed ba$$a$e7 ba$$a$e7 e.$. ci$arette li$)ters7 matc)es7 sare lit)ium batteries.

!.1.!.!

Procedure at Chec8In

"ssess t)e si%e7 5ei$)t and intended intended number of ieces of carry-on ba$$a$e ba$$a$e to meet t)e oeratorCs standard. standard. 4

4 4 4 4

,ei$) carry-on ba$s if t)ey aear to e2ceed t)e secified 5ei$)t?si%e limit @5ei$)in$ of all carry-on ba$$a$e may not be systematically required unless mandated by t)e oeratorA. Refer t)e assen$er to t)e ba$$a$e $au$e7 if available. "ttac)ed an Jaroved Jaroved for carry-onK carry-onK ta$ if alicable. If t)e carry-on ba$$a$e e2ceeds t)e free allo5ance si%e and?or 5ei$)t7 it must be )old-c)ec4ed7 and c)ar$ed if alicable. 9e a5are of commonly carried dan$erous $oods items and as4 t)e assen$er 5)en t)ere is susicion of t)ese bein$ carried.

!.1.!.#

Procedure at Boarding

)ec4 for items 5)ic) are unaccetable7 oversi%ed7 over5ei$)t or e2ceed t)e number of ieces as free carry-on ba$$a$e7 usin$ t)e cabin ba$$a$e $au$e if alicable. 4

4

)ec4 5it) t)e assen$er t)at t)e ba$$a$e contents are in comliance 5it) t)e I"8" DGR. :ave t)e assen$er remove any items secifically ro)ibited in )old ba$$a$e. "dvise t)e assen$er to remove remove any ersonal documents documents or medications.

4

ollect any ot)er cabin ba$$a$e t)at c annot be accommodated on board due to limited stora$e sace.

4

8a$ ba$ to t)e final destination.

4

"ccount for t)e ba$$a$e ba$$a$e ta$ number@sA and and 5ei$)t into t)e DS c)ec4-in record or manually. manually.

IGOM>1+

#RD (DI8ION7 ;"N<"R= !31&

Baggage Handling Procedures)IGOM

4 4

Inform t)e assen$er of ic4 u at t)e ba$$a$e claim area or aircraft door @D""A if alicable. "dvise ram staff and?or *oad *oad ontrol of t)e $ate ba$$a$e ba$$a$e to be loaded.

!.!

Checed Baggage

!.!.1 27271 27 27171 71

General .e"in .e "initi ition on and and Gener General al 0er, 0er,s s

)ec4ed ba$$a$e is ba$$a$e for 5)ic) t)e carrier ta4es custody and issues a ba$$a$e c)ec4. 4 4

)ec4ed ba$$a$e is carried in t)e )old of t)e aircraft on 5)ic) t)e assen$er is travellin$. 8)e oerator may refuse to carry c)ec4ed ba$$a$e 5)ic) is inadequately ac4ed or unsuitable for air carria$e due to its 5ei$)t7 si%e or nature.

4

(very iece of ba$$a$e must dislay t)e assen$erCs name.

4

In case of code s)are fli$)ts7 t)e oeratorCs oeratorCs rules aly.

Note: Certain items, because of their weight, size or nature, are only accepted with consent of the operator.

!.!.1.!

Checed Baggage !lloance

Passen$ers are entitled to a re-determined c)ec4ed ba$$a$e allo5ance set by t)e oerator7 5)ic) can vary based on t)e fare aid7 assen$er cate$ory7 routin$7 $rou status or class. 8)ere are t5o standard c)ec4ed ba$$a$e allo5ance concetsB 4

,ei$)t oncetB oncetB measured by t)e total 5ei$)t of c)ec4ed ba$$a$e @s)o5n as 5ei$)t amount on tic4et e.$. !3 4$ @&'lbA.

4

Piece oncetB measured by t)e number of ieces of c)ec4ed ba$$a$e @s)o5n as P on tic4etA.

!.!.!

*(cess Baggage

(2cess ba$$a$e fees er 4ilo$ram or iece or secial item are $enerally alied at t)e time of c)ec4ed ba$$a$e accetance. 4

"ly e2cess ba$$a$e fees as er oeratorCs oeratorCs secifications.

!.!.#

&tandard Baggage Chec8In

"ccet c)ec4ed ba$$a$e t)at is aroriately aroriately ac4a$ed and labeled labeled 5it) assen$er identification. identification. 4

(nsure dan$erous $oods si$na$e is on dislay.

4

Revie5 5ei$)t and ieces information for recordin$ in t)e DS and for alyin$ aroriate fees.

4

If alicable7 as4 t)e assen$er any required security related questions.

4

"$ent s)ould be a5are of items items due to t)eir nature t)at t)at mi$)t contain dan$erous $oods. Refer Refer to sec sectio tion n !.'. !.'...

!.!.&

Baggage 0a 0ags gs

4

"ll old ta$s must be removed.

4

"ly aroriate aroriate destination ta$ and )andlin$ )andlin$ ta$s.

4

Place ta$s in an easily readable location7 and 5)ere t)ey 5ill not easily be torn off.

4

/ollo5 ta$ instructions7 and do not stic4 $lue directly to assen$er ba$$a$e.

4

4

/ollo5 oerator rocedure rocedure 5it) resect to sulementary ta$s on ba$$a$e items7 s uc) asB F

Priority Prio rity ta$s>to ta$s>to identi identify fy Priority Priority ba$$a ba$$a$e $e to be offloa offloaded ded first7 first7 and se$re$a se$re$ated ted as er carrie carrier. r.

F

*imited *imit ed Release Release 8a 8a$s>u $s>used sed on on fra$ile fra$ile or or unsuitab unsuitably ly ac4a$ed ac4a$ed item items. s.

F

/ra$i /r a$ile le Stic4e Stic4er> r>req requir uires es e2tr e2tra a care care in )and )andlin lin$. $.

F

:eavy :ea vy 8a 8a$> $>lac laced ed on item items s over over !# !# 4$ @'3 lbA lbA..

F

onnectio onn ection n ta$s>m ta$s>may ay require require se$re se$re$ation $ation on loadin loadin$ $ and off offload loadin$. in$.

!.!.'

Baggage .estination

8)rou$)-label 8)rou$)-l abel ba$$a$e to one of t)e follo5in$ oints7 5)ic)ever occurs firstB 4

8)e first stoover oint of t)e assen$er.

4

8)e oint to 5)ic) transortation )as been confirmed @O in tic4etA7 requested @RE in tic4etA or listed @S" in tic4etA.

4

8)e oint 5)ere a c)an$e of airort is involved.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1

IGOM)Chapter 2

4

4

8)e final destination secified in t)e tic4et7 includin$B F

any tic tic4et 4ets s issue issued d in con conun unctio ction n 5it) 5it) t)is t)is tic tic4et 4et77

F

any sear searate ately ly issue issued d tic4et tic4ets s 5it) an an interli interline ne a$ree a$reemen ment. t.

Ma4e sure t)at t)e Minimum onnectin$ 8ime @M8A is resected.

!.#

&pecial Baggage

!.#.1 273 7371 71771

Bul' and Oversied Baggage General

9a$$a$e is bul4y?oversi%ed as defined by t)e oerator olicy and?or its 5ei$)t e2ceeds #! 4$ @3 lbsA.

!.#.1.!

Ma(i,u, &ingle Ite, 4eight

No sin$le iece of c)ec4ed ba$$a$e can be acceted over #! 4$ @3 lbsA. "irlines may also restrict t)e 5ei$)t and?or total dimensions. If resented7 t)e assen$er mustB 4

Reac4 it into more ieces7 eac) 5ei$)in$ less t)an #! 4$ @3 lbsA7 or

4

Send it as car$o.

(2cetionB Secial equiment li4e "6I:7 ,:7 musical instruments and lar$e sorts equiment may be e2cluded from t)is rule 5it) rior consent of t)e oerator.

!.#.! 273 7372 7271 71

Ca-in &eat Baggage
abin Seat 9a$$a$e is ba$$a$e not usually suitable for loadin$ in t)e aircraft )old. Suc) ba$$a$e may includeB 4

musical instruments

4

5or4s of art

4

electronic equiment

4

dilomatic ba$$a$e

4

valuable ba$$a$e.

Oerator olicy 5ill dictate t)e accetance of 99G. If not acceted7 it can travel as )old c)ec4ed ba$$a$e rovidin$ ac4a$in$ is aroriate aroriate..

!.#.!.!

$oading and $ashing Ca-in &eat Baggage

If alicable7 staff aroved by t)e oerator are resonsible for securin$7 loadin$ and las)in$ of bul4y7 oversi%e7 fra$ile or valuable ba$$a$e in t)e cabin.

!.#.#

Cre Baggage

re5 ba$$a$e may be resented at c)ec4-in7 or airside and s)ould be clearly identified 5it) a cre5 label as 5ell as all fli$)t details.

!.#.& 2737 27 377 71 1

.eliver' at !ircra"t <.!!= !ppl !p plic icaa-il ilit it' '

"s er t)e oerator oerator olicy7 aly t)e Jdelivery at aircraftK aircraftK rocedure rocedure forB 4

fully collasible baby strollers and us)c)airs @lar$er baby carria$es?rams must be c)ec4ed-inA.

4

5)eel c)airs and mobility aids 5)ic) are not needed durin$ t)e fli$)t and cannot be stored in t)e cabin.

4

re$ular carry-on ba$$a$e on small aircraft 5it) limited sto5a$e sace in t)e cabin.

Do not use t)e Jdelivery at aircraftK rocedure for e2ensive items @e.$. lato comuters7 lar$e video cameras7 etc.A7 valuable or imortant documents7 documents7 etc.7 as suc) items s)ould remain 5it) t)e assen$er.

!.#.&.!

Procedure at Boarding Gate

(nsure D"" ieces and , : and t)eir loadin$ osition are noted on t)e *oad Messa$e under SI>Remar4. If alicable7 inform t)e fli$)t dec4 cre5 of t)e number of D"" ba$s.

IGOM>10

#RD (DI8ION7 ;"N<"R= !31&


!.#.&.#

Procedure at !rrival

<on arrivalB 4

"s er t)e *DM and?or cre5 cre5 request7 unload t)e D"" items?ba$$a$e items?ba$$a$e and delivery to t)e aircraft aircraft door.

!.#.&.&

&ecurit' Procedure "or !d8Hoc .ise,-aring Passengers

If a assen$er disembar4s7 c)ec4 if any D"" ba$$a$e )as been loaded for t)e assen$er. 4

,)en in doubt7 erform a full D"" ba$$a$e identification.

!.#.'

&porting *uip,ent

Generally77 sortin$ equiment 5ill be resented as searate ieces of c)ec4ed ba$$a$e. Generally "ccet sortin$ equiment as er oerator oerator rocedure. rocedure. 4

"ly rocedures rocedures for fees and c)ar$es7 and secial )andlin$ if required.

4

4

*oad as er oerator instructions. instructions.

!.#.+ 2737%71 273 7%71

4heelchairs and Mo-ilit' !ids Handlin Han dling g 4he 4heel el Cha Chairs/ irs/MoMo-ilit' ilit' !ids

"ly t)e Jdelivery at aircraftK rocedure 5)en ersonal c ollasible 5)eel c)airs?mobility aid devices are ta4en to t)e $ate. 6erify 5it) and advise t)e assen$er accordin$ly. (nsure t)e 5)eel c)air?mobility aid )as a name label7 D"" ta$ and destination ta$ on it. 4 4

If alicable7 issue a NO8O and advise t)e ilot in command of t)e location of t)e 5)eel c)air or mobility aid device. Sto5 and secure t)e 5)eel c)air?mobility aid device to revent unintentional oeration and ensure it is rotected from bein$ dama$ed by t)e movement of ba$$a$e7 mail or car$o.

!.#.+.!

4heelchairs or other Batter' Operated Mo-ilit' !ids

8)ere are t5o main tyes of batteries used 5it) 5)eel c)airs or mobility aid devicesB 0'pe o" -atter'

.escription

Non-sillable battery

4

Dry battery @includin$ inte$rated batteryA

4

Gel tye battery

4

,et @sealedA battery

4

*it)ium-ion battery

4

,et battery @c)ec4 oerator olicyA

Sillable battery !ll such -atteries ,ust -e hold8checed7

2737%73

!ccepting !ccep ting 4heelc 4heelchairs/M hairs/Mo-ilit' o-ilit' !ids ith +on8&p +on8&pilla-le illa-le Batte Batteries ries

Pre-notification Pre-notifi cation may be required and accetance is s ubect to oerator aroval. 4

9attery terminals must be insulated to revent accidental s)ort circuits7 e.$. by bein$ enclosed 5it)in a battery container.

4

9attery must be securely attac)ed to t)e 5)eel c)air.

!.#.+.&

!ccepting 4heel Chairs/Mo-ilit' !ids ith &pilla-le Batteries

4

4

Pac4in$ rulesB F

,)eell c)air must ,)ee must be loaded loaded77 sto5ed7 sto5ed7 secured secured and unload unloaded ed 5)ile 5)ile maintaini maintainin$ n$ an uri$) uri$)tt osition. osition.

F

9attery term 9attery terminals inals must be insul insulated ated to re revent vent accid accidenta entall s)ort s)ort circui circuits7 ts7 e.$. by bein bein$ $ enclo enclosed sed container.

F

9atter 9at tery y must must be secu secure rely ly attac attac)ed )ed to to t)e t)e 5)eel 5)eel c)a c)air ir..

5it)in 5it) in

a

battery batt ery

If t)e 5)eelc)air cannot remain uri$)t 5)ile bein$ loaded7 sto5ed7 secured and unloaded7 t)en aly t)e follo5in$ ac4in$ rulesB 9attery must be carried in stron$7 ri$id ac4a$in$ as follo5sB F

8)e outside outside a ac4a$i c4a$in$ n$ must be lea4-ti$ lea4-ti$)t7 )t7 imervi imervious ous to battery battery fluid fluid and r rotect otected ed a$ainst a$ainst sillin$ sillin$ by securin$ to to allets or by securin$ t)em in car$o comartments usin$ aroriate means of suc) as restrainin$ stras7 brac4ets or )olders.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1

IGOM)Chapter 2

F

8)e batt battery ery ter terminal minals s must must be rot rotected ected a$ai a$ainst nst s)ort circui circuits. ts.

F

8)e battery battery must must be secured secured uri$)t uri$)t in t)e ac4a$i ac4a$in$ n$ and be surround surrounded ed by comatible comatible absorbe absorbent nt material material sufficient sufficient to absorb its total liquids.

F

8)e outs outside ide ac4a$ ac4a$in$ in$ must must be be mar4ed mar4ed Jbatter Jbattery>5e y>5et>5i t>5it) t) 5)eel 5)eel c)air c)airK. K.

F

8)e outs outside ide ac4a ac4a$in$ $in$ must be labe labeled led 5it) t)e Jcor Jcorrosi rosiveK veK labe label. l.

9attery must not be loaded if not ac4a$ed aroriately. aroriately.

4

!.#.

Handling o" Pets

273 737E 7E771

General

:andlin$ of ets7 in accordance 5it) oerator olicy. 8)ere are t5o met)ods of c arria$eB 4

ets carried in t)e assen$er cabin in an aroved container @subect to oerator accetance olicyA

4

ets carried in t)e car$o comartment.

!.#..!

!ni,als in Hold
"nimals in :old are transorted transorted as c)ec4ed ba$$a$e in t)e aircraft )old. 4

domestic animals suc) as do$s7 c ats7 birds7 etc.

4

ot)er small 5arm-blooded animals7 suc) as $uinea i$s7 )amsters7 rabbits7 etc.

4

"ly oerator accetance accetance rocedures rocedures 5it) local customs requirements7 animal a$e and )ealt) requirements. requirements.

Note: Domestic animals of unusual size or wild animals, reptiles and rodents must be transported as cargo.

!.#..#

Only ri$id containers 5it) a sec ure door are accetable.

4 4

!9IH Handling

" 5ater container must be rovided in eac) eac) container.

4

Only one animal er container7 unless t)ey are used to co)abitin$.

4

8)e container must be lar$e enou$) to ermit t)e animal to stand in a natural osition7 turn around and lie do5n.

4

"nimals s)ould be loaded last and unloaded unloaded first.

4

Minimi%e time on t)e ram to rotect animals from 5ind7 rain7 noise and e2treme temeratures. temeratures.

4

ee ot)er lu$$a$e at least 1'3mm @+ inc)esA a5ay from t)e container sides to ma2imi%e v entilation.

4

Natural redators redators s)ould not be ositioned ne2t to eac) ot)er.

4

Do not load animals in t)e same comartment 5it) dry ice or radioactive materials.

4

(2ercise caution 5it) containers t)at )ave 5)eels7 ensurin$ t)e container cannot roll durin$ loadin$.

4

ontainers must be securely attac)ed to t)e comartment to revent s)iftin$7 usin$ tie do5n stras.

4

8a4e 8a 4e t)e delanin$ animals immediately to t)e terminal for claim by t)eir o5ners. Never use t)e ba$$a$e c)ute to deliver an animal. If t)e animal cannot be immediately claimed7 ta4e t)e animal to a climate controlled 5aitin$ room.

4

8)e fli$)t cre5 and station s)ould be informed of "6I "6I: : loadin$ to ensure sufficient )eat and airflo5 are maintained.

4

27

Bagg Ba ggag age e Han andl dlin ing g

!.&.1

Baggage Roo, Preparation

8)e ba$$a$e room must reare a sufficient and re-deter re-determined mined number of ba$$a$e carts and containers in accordance 5it) t)e e2ected assen$er load for a fli$)t.

!.&.1.1 4

4

4

4 4

?$. Preparation

)ec4 t)at t)e <*D is in a serviceable condition before usin$.
IGOM>!3

#RD (DI8ION7 ;"N<"R= !31&


!.&.!

Baggage 0a 0ags gs

"ly sortin$ and loadin$ rocedures into containers and cards based on oerator olicy 5it) resect to c)ec4ed items ta$$ed asB 4

Priority ba$$a$e

4

:eavy ba$$a$e

4

onnection ba$$a$e

4

*ate ba$$a$e

4

/ra$ile ba$$a$e

4

Sortin$ equiment

4

Mobility aids or devices

4

"nimals in )old

4

re5 ba$$a$e

4

Strollers

4

Gate Delivery Items

4

Items containin$ dan$erous $oods @i.e. Dry IceA

4

Standby ba$$a$e

4

Items 5it) limited release ta$

!.&.#

Baggage Cut8O"" F ?$. $oad 9eri"ication Process

Once a fli$)t )as been closed for c)ec4-in7 t)e 9a$$a$e room lead or t)e 9a$$a$e suervisor 5illB 4 4

4

revie5 total ieces for eac) <*D ass on all ba$$a$e <*D fi$ures includin$ ba$$a$e counts for eac) container number and <*D numbers so t)at t)e total load summary can be reared onduct a ba$$a$e room s5ee to ensure t)ere are no left be)ind ba$s.

If ba$$a$e is left be)ind7 reort to 9a$$a$e Services. "roriate messa$es must be sent to t)e do5n line station and arran$ements arran$e ments made to e2edite t)e return of t)e ba$ to t)e assen$er.

!.&.&

Re,oval o" Checed Baggage

If instructed to remove )old c)ec4ed ba$$a$e7 obtain t)e name and security number and number of ieces of ba$$a$e requirin$ removal. Refer to electronic records or t)e bin$o s)eets to identify t)e <*D 5)ere t)e ba$$a$e is located in order to offload. 8)e ba$$a$e is removed and must be re-screened rior to returnin$ it to assen$er services for furt)er )andlin$7 subect to local security rocedures. In certain countries7 )i$)er ba$$a$e screenin$ standards may aly and must t)erefore be follo5ed. "l5ays communicate 5it) $ate or oerator oerator staff 5it) resect to t)e addition addition or removal of any c)ec4ed ba$$a$e.

!.&.'

0rans"er Baggage

8)rou$)-label 8)rou$)-l abel transfer ba$$a$e rovided t)e connection is sc)eduledB 4

t)e same day or

4

t)e ne2t day 5it)in !& )ours

4

No c)an$e of airort

4

Subect to local requirements

Do not t)rou$)-label ba$$a$e>even ba$$a$e>even at t)e assen$erCs request>in case of obvious undercuttin$ of t)e Minimum onnectin$ 8ime 8ime @M8A. "n interline a$reement a$reement must be in lace 5it) t)e connectin$ carrier. carrier.

!.&.'.1

&pecial Cases

Case

0hrough8la-eling

Re,ar

ustoms clearance required at t)e transfer oint

=es =e s

4

8)e assen$er secifically 5ants No )is ba$$a$e at a transfer oint "nimals in )old

#RD (DI8ION7 ;"N<"R= !31&

=es =e s

"dvise assen$er to ic4 ic4 u ba$$a$e at t)e transfer oint. oint.

4

Refer to 8IM?8IM"8I for country rules.

4

Inform t)e assen$er about about t)e ris4 of missin$ t)e connectin$ fli$)t.

4

Only ermitted if t)e continuin$ carrier )as confirmed accetance.

4

,it)in ermissible M8.

IGOM>!1

IGOM)Chapter 2

!.&.+

&hort Connection Baggage

27 77% 7%71 71

.e"i .e "in nit itio ion n

S)ort connection ba$$a$e is ba$$a$e of assen$ers )avin$ an on5ard connection out of a )ub 5it) a s)ort sc)eduled connectin$ time.

!.&.+.!

Identi"ication

S)ort connection ba$$a$e is identified by a remar4 on t)e ba$$a$e ta$ and?or by a searate s)ort c onnection ta$ or stic4er.

!.&.+.#

Handling &hort Connection Baggage

"ly t)e follo5in$ s)ort connection ba$$a$e ba$$a$e rocedure at outstations. outstations. 4

Identify all s)ort connections out of t)e )ub airort.

4

:andle and rioriti%e as er oerator rocedure.

27#

Bagg Ba ggag age e &e &ecu curi rit' t'

!.'.1

General

Refer to t)e I"8" Security Manual and Oeratin$ airline Ground Oerations Manuals for $uidance.

!.'.!

Handling o" Hold Baggage

If assen$ers and cre5 members are required to ersonally identify t)eir )old ba$$a$e before loadin$7 do not load any ba$$a$e not identified. (nsure t)ere is no oortunity for t)e e2c)an$e of cabin ba$$a$e for )old ba$$a$e 5)ic) may contain items to be used in a lanned act of unla5ful interferen interference. ce. ,)en screenin$ of )old ba$$a$e $ives rise to susicion re$ardin$ t)e contents7 t)e local screenin$ aut)ority 5ill roceed as er local re$ulations.

!.'.#

Carriage o" 4eapons in Hold Baggage

"ly oerator )andlin$ )andlin$ and accetance rocedures. rocedures. ,eaons are to be 4et secured at all times eit)er by aroved ersonnel or loc4ed a5ay in a secure location.

!.'.&

&ecurit' Re,oved Ite,s

Items not ermitted in )and ba$$a$e t)at are removed by security screenin$ ersonnel may only be acceted in c)ec4ed ba$$a$e7 as er oerator )andlin$ and accetance rocedures.

!.'.'

0rans"er and Connecting Baggage

,)en assen$ers )ave to collect t)eir )old ba$$a$e durin$ t)e transfer rocess @because of immi$ration or security olicies of a StateA7 treat )old ba$$a$e as ori$inatin$ ba$$a$e. 4

If ba$$a$e is collected landside7 submit it to screenin$ before loadin$ on t)e aircraft. aircraft.

4

If t)e ba$$a$e is collected and transferred in t)e sterile area7 re-screenin$ may not be necessary necessary..

Interline7 transfer and connectin$ ba$$a$e must follo5 t)e reconciliation rocedures as ori$inatin$ ba$$a$e7 sec sectio tion n !.'.+ !.'.+..

!.'.+ 27#7% 27 #7%71 71 4

F

stan st andb dby y ass sse en$e $errs

F

off-a off -air iror ortt and and $ro $rou u c)ec c)ec4-in 4-in a asse ssen$e n$ers rs

F

volun vol unta tary ry or or invo involu lunt ntar ary y del delan anin in$. $.

On8$ine; 0rans"er Passengers

9a$$a$e t)at is searated from t)e assen$er must be subect to additional security controls.

!.'.+.# 4

Origi Or igina natin ting g Pass Passeng enger ers s

Maintain assen$er?ba$$a$e assen$er?ba$$a$e reconciliation f or all fli$)ts7 includin$B

!.'.+.! 4

Baggage Reconciliation

Interline Passengers

Do not load )old ba$$a$e of an interline assen$er unless t)e assen$er )as a confirmed reservation for t)e on5ard fli$)t and t)e ba$$a$e is matc)ed by t)e on5ard oeratin$ airline.

IGOM>!!

#RD (DI8ION7 ;"N<"R= !31&


4

In case of )i$)-ris4 airlines or )i$)-ris4 fli$)ts7 interline assen$ers may be required to identify t)e ba$$a$e before it is transorted.

!.'.+.& 4

.ise,-aring 0ransit Passengers

Offload t)e cabin and )old ba$$a$e of any assen$er 5)o disembar4s earlier t)an t)e station of arrival.

!.'.+.'

Manual Baggage Reconciliation at Originating &tation

4

"fter accetance7 accetance7 ensure c)ec4ed ba$$a$e is 4et in a secure area.

4

re5 ba$$a$e s)ould be individually identified and m ar4ed as cre5.

4

4 4

4

4

Secure t)e fli$)t by matc)in$ t)e c)ec4ed-in assen$ers to t)e boarded assen$ers. onfirm total boarded assen$er count 5it) cre5. onfirm by )ead count if t)is is oerator olicy. If t)ere are assen$er discreancies @minus or lusA7 t)ey must be resolved rior to closin$ t)e aircraft door. Ma4e every attemt to locate missin$ assen$ers and obtain visual roof of boardin$ and documents if t)ey are located on t)e aircraft. "s er oerator rocedures and $overnment re$ulations7 remove t)e c)ec4ed ba$$a$e of assen$ers 5)o c)ec4-in but fail to board. Notify cre5 of any last minute c)an$es to assen$er and?or ba$$a$e ba$$a$e load.

!.'.+.+ 4

4

On8$ine 0rans"er Checed Baggage Reconciliation

*oad transfer bet5een t5o fli$)ts of t)e same Oerator @on-lineA if t)e inbound assen$er transfer messa$e contains t)e assen$er names and ba$$a$e details for control. If t)e assen$er fails to transfer for any reason7 t)e assen$erCs c)ec4ed ba$$a$e must be removed.

!.'.

.angerous Goods in Baggage

Passen$ers and cre5 may carry commodities in t )eir ba$$a$e 5)ic) can be considered dan$erous $oods. Refer to t)e I"8" Dan$erous Goods Re$ulations for )andlin$ and accetance rocedures7 and for a list of acceted dan$erous $oods for assen$er use. "$ents s)ould be a5are of commonly carried items and question assen$ers 5)en t)ere is susicion of t)eir carria$e. @e.$. camin$ equiment7 )untersA. S)ould undeclared or mis-declared dan$erous $oods be discovered7 t)is must be reorted to t)e oerator and Suervisor7 State of "ut)ority7 and all items not be ermitted to travel.

27% 27 %

Mish Mi shan andl dled ed Ba Bagg ggag age e

!.+.1

&torage and Handling Mishandled/?nidenti"ied/?nclai,ed Baggage

(nter found ba$$a$e details into tracin$ system. :old suc) ba$$a$e in a safe and secure area 5)ere access is controlled. Ma4e sure suc) ba$$a$e is subect to additional security controls before bein$ loaded into an aircraft. 8)ese controls could include a combination ofB 4

Manual searc)

4

Q-ray

4

Simulation c)amber

4

6aor or trace analysis

4

Delayed on5ard disatc) for !& )ours or more

4

JR
4

/ollo5 t)e security requirements of t)e for5ardin$ carrier

4

It is referable to load unaccomanied ba$$a$e in t)e "ft 9ul4 )old of t)e aircraft

4

8)e number of unaccomanied ba$s 5it) a JR
!.+.!

Mo-ilit' !ids

Dama$ed7 delayed or missin$ mobility aids s)ould be )andled as riorityB 4 4

Provide a suitable equivalent loaned item or relacement as needed and as er oerator olicy. olicy. "rran$e for t)e reair reair or relacement of t)e item immediately. immediately.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>!#

IGOM)Chapter 2

!.+.#

!9IH

Delay of or dama$e?inury to "6I: s)ould be )andled as riority

!.+.&

$egal 0i,e $i,its "or Reporting

*oss7 delay or dama$e to ba$$a$e must be reorted immediately uon arrival7 or 5it)in  days for dama$e7 !1 days for delay7 subect to oerator rocedures. rocedures. 4

/ollo5 standards from t)e I"8" 9a$$a$e Services Manual

IGOM>!&

#RD (DI8ION7 ;"N<"R= !31&

Cargo/Mail Handling Procedures)IGOM

Chapter 3: #.1

Cargo/ail Handling Procedures

Cargo !cceptance

8)e rimary obective for car$o accetance )andlin$ is to ensure t)at consi$nments are ready for carria$e in comliance 5it) customer airline and I"8" re$ulations7 as 5ell as 5it) e2ort rules and re$ulations of t)e ori$inatin$ oint and imort rules and re$ulations of t)e destination country7 if alicable.

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Cargo !cceptance@G !cceptance@General eneral

In $eneral7 all items to be transorted usin$ commercial aircraft need to ass t)rou$) an accetance rocess. 8)ere are certain rocedures t)at )ave to be done no matter 5)at t)e car$o is and ot)er rocedures t)at are only for certain tyes or cate$ories of car$o. 4

Only accet car$o tyes for 5)ic) t)e facilities are suited7 t)e staff are trained and 5)ic) t)e airline carries.

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,)en doin$ or suervisin$ t)e function of accetin$ car$o for air transort7 al5ays erform t)e follo5in$ $eneral stesB F

Go t)rou$) t)rou$) t)e t)e "ir ,aybill ,aybill @",9A @",9A and 5)ere 5)ere alicab alicable le ot)er ot)er relevant relevant documents7 documents7 c)ec4in$ c)ec4in$ for accura accuracy cy and comleteness. Do not record t)e ",9 and accet t)e car$o until all missin$ and?or incorrect information )as been rovided and corrected.

F

Insect Inse ct t)e car$o car$o for si$ns si$ns of tamerin tamerin$ $ and dama$e dama$e before before recordin recordin$ $ t)e ",9 ",9 and acceti accetin$ n$ t)e car$o. car$o.

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)ec4 t)at t)e s)iment )ec4 s)iment descr descritio ition n and number number of items items stated on on t)e document documentatio ation n matc)es matc)es t)e car$o rese resented nted at t)e time of accetance.

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If you find find undeclare undeclared d and?or and?or mis-declared mis-declared Dan$e Dan$erous rous Goods Goods in car$o7 car$o7 do not not accet accet t)e car$o. car$o. If you are are not aut)ori%ed to do so7 call t)e Suervisor to )andle t)e situation and comlete t)e incident reort.

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Insect Inse ct any car$o and? and?or or <*D <*D deliver delivered ed for for trans transorta ortation tion for for dama$ dama$e. e. Ref. Ref. IG IGOM OM #. #.# #B Dama$e and Discreancies.

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Insect t)e ac4a$in Insect ac4a$in$ $ of t)e car$o car$o to ma4e sure sure it is of a standard standard suited to t)e t)e contents contents and able able to rotect rotect t)e t)e car$o from any accidental dama$e t)at could be caused durin$ t)e normal )andlin$ and transortin$ of t)e car$o.

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Ma4e Ma 4e sure sure t)e t)e ac ac4a$ 4a$in in$ $ is cons constr truc ucte ted d toB toB >

avoid any c)ance of dama$e to ot)er ot)er car$o7 t)e aircraft7 t)e <*D7 <*D7 t)e )andlin$ equiment equiment

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avoid any ris4 to any eole involved in )andlin$ t)e car$o car$o

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allo5 secial labels to remain visible

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avoid t)e use of lant?or$anic cus)ionin$?absorbin$ materials suc) as stra5 and untreated 5ood roducts as t)ey may be ro)ibited by quarantine restrictions.

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Give reasons reasons for refusin refusin$ $ to accet accet t)e car$o car$o to t)e erson erson deli deliverin verin$ $ t)e car$o car$o..

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Ma4e sure sure t)at all all document documentatio ation n is sent on7 on7 catured catured correctly correctly in a comuter comuter system7 system7 or )ande )anded d over to to t)e correct correct eole7 so t)at all t)e information is available to be able to load t)e fli$)t correctly.

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Cargo [email protected] Goods <.G=

Dan$erous Goods Goods must be acceted in accordance 5it) t)e c urrent edition of t)e Dan$erous Goods Re$ulations Manual.

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Cargo !cceptance@$ive !ni,als
*ive "nimals must be acceted in accordance 5it) t)e current edition of t)e *ive "nimals Re$ulations Manual.

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Cargo !cceptance@Perisha-les
Peris)able car$o must be acceted in accordance 5it) t)e current edition of t)e Peris)able ar$o Re$ulations.

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Cargo !cceptance@Other &pecial Cargo

Deendin$ on t)e nature of t)e car$o7 erform t)e alicable stes follo5in$B

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Hu,an Re,ains

:uman RemainsB offins @:
Only accet accet :uma :uman n Remains Remains ifif acceted acceted by t)e t)e oerati oeratin$ n$ airline airline for for trans transort. ort.

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Ma4e sure sure t)at a :uman :uman Remains Remains "cceta "ccetance nce )ec4lis )ec4listt )as been been used @if require required d by t)e oerati oeratin$ n$ airlineA airlineA..

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Do not accet accet any any :uman :uman Remains Remains t)at are are consolidate consolidated d 5it) any car$o car$o ot)er ot)er t)an t)an ot)er ot)er :uman :uman Remains. Remains.

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IGOM)Chapter 3

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:uman RemainsB rematedB F

"ccett urns "cce urns or ot)e ot)err suitable suitable contain containers ers as as car$o car$o 5it) 5it) no secial restr restriction ictions. s.

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Ma4e sure t)at t)e t)e urn or ot)er ot)er contain container er is ac4ed ac4ed in a neutral neutral outer outer ac4 ac4 t)at 5ill 5ill rotect rotect t)e urn urn from from brea4a$e brea4a$e and?silla$e.

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9alua-le Cargo

6aluable @6"*A ar$oB F

Only accet accet valuable valuable car$o in accorda accordance nce 5it) oera oeratin$ tin$ airlineairline-seci secific fic rocedur rocedures es if t)e oeratin$ oeratin$ airline airline accet accets s valuable car$o for transort.

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Ma4e sure sure t)at advance advance arran$ arran$emen ements7 ts7 suc) as as seciali%ed seciali%ed security security staff and and ve)icles7 ve)icles7 )ave been been made for for )andlin$ )andlin$ t)e valuable car$o.

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Ma4e Ma4 e sure sure t)at t)at valuabl valuable e car$o car$o is not not consoli consolidat dated ed 5it) 5it) ot)er ot)er car$ car$o. o.

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Ma4e sure sure t)at valuable valuable car$o )as )as been been ac4ed ac4ed and secur secured ed so t)at t)at it cannot cannot be tamer tamered ed 5it) 5it) or removed. removed.

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Do not communi communicate cate any arran arran$eme $ements nts concernin$ concernin$ valuable valuable car$o car$o to anyone anyone e2cet e2cet ot)er ot)er staff staff you 4no5 4no5 are involve involved d 5it) t)e s)iment.

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6alua 6a luable ble car car$o $o must must no nott be lef leftt unatt unattend ended. ed.

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Outsied and Heav' Cargo

Outsi%ed and :eavy @:("A ar$oB F

Only accet accet outsi% outsi%ed ed and )eavy )eavy car$o car$o if acce acceted ted by t)e t)e oerati oeratin$ n$ airline airline for for transor transort. t.

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)ec4 )ec 4 if advance advance arra arran$em n$ements ents )ave )ave been been made made 5it) 5it) t)e oer oeratin atin$ $ airline. airline.

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Ma4e sure sure oerat oeratin$ in$ airline airline-se -secific cific roce rocedur dures es for acce accetan tance ce and )and )andlin$ lin$ of of O?0&I*. !+. H*!9 C!RGO are met.

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/ra$ile ar$oB F

Only accet accet fra fra$ile $ile car$o car$o if acce acceted ted by t)e t)e oeratin oeratin$ $ airline airline for for transo transort. rt.

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Do not accet accet fra$ile fra$ile car$o if t)e t)e instructio instructions ns $iven 5it) 5it) t)e car$o as4 as4 for unreasona unreasonable?i ble?imra mractica cticall demands demands or conditions.

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Ma4e sure sure all all secial secial instru instruction ctions s are reea reeated ted clearly clearly on t)e t)e ac4a$ ac4a$in$. in$.

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Mail

MailB F

"ccett airmail "cce airmail usin$ t)e t)e same accet accetance ance roce rocesses sses as detaile detailed d reviously reviously usin$ usin$ a N#0 N#0 form form in lace of of an ",9. ",9.

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Ma4e sure sure t)e mail comlies comlies 5it) 5it) t)e require requirements ments of t)e t)e Postal Postal Services Services as 5ell 5ell as t)ose t)ose of t)e oerati oeratin$ n$ airline. airline.

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6ragile Cargo

Cargo !cceptance@Co !cceptance@Co,at ,at

omatB F

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"ccett all airline "cce airline material materials s for transo transort rt usin$ usin$ t)e same accet accetance ance rocess rocesses es as detailed detailed reviou reviously sly..

$a-eling and Identi"ication

"s art of t)e car$o accetance rocess7 it is imortant to ma4e sure t)at all t)e labelin$ and identification of t)e load is correct and in lace. 4 4

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Ma4e sure car$o labels are comleted and attac)ed to eac) iece of every s)iment7 includin$ sin$le iece s)iments. "s a minimum requirement7 car$o labels must include t)e follo5in$ follo5in$ informationB F

"irr ,a "i ,ay ybil illl numb mber er

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dest de stin inat atio ion n air airo ort rt co code de

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total tot al num number ber of ie ieces ces in t)e con consi$ si$nme nment. nt.

Ma4e sure t)at I"8" standard )a%ard labels and <*D ta$s @if requiredA are alied as needed to indicate t)e secific nature of t)e car$o7 as 5ell as any corresondin$ )andlin$ labels.

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Cross8chec o" e!4B .ata

6erify fy t)at t)e e",9 is correctly comleted in accordance 5it) RP1+3 and matc)es t)e )ysical c ar$o. 717>71 6eri 4 4

"ir ,aybill Number Number matc)es /ull s)ier and consi$nee name and address

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Nature and quantity of $oodsB F

Descritio Descr ition n does not indicate indicate t)e t)e resence resence of dan$ero dan$erous us $oods or is accom accomanied anied by t)e term term JNot JNot Restricte RestrictedK. dK.

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/or ot)e ot)err dan$er dan$erous ous $oods $oods descr descritio itions7 ns7 e.$. e.$. lit)iu lit)ium m batterie batteries7 s7 see #.' #.'..

"dditional )andlin$ information information and )andlin$ instructions instructions can be accommodated and matc) roduct?service. roduct?service. Ot)er c)ar$e codes7 e.$. ", or S7 inut in accordance 5it) 8"8 Rules.

3717>72 If t)e /,9 data differs from t)e car$o tendered7 a ne5 /,9 is required7 or modify t)e /,9 if instructed to do so in 5ritin$ by t)e oerator and?or frei$)t for5arder.

3717>73 "ccet t)e car$o and confirm t)e e",97 e",97 e.$. ready for carria$e in status messa$e @/S< @RSAA. @RSAA. 3717>7

Provide car$o receit to t)e s)ier or frei$)t for5arder7 for5arder7 relacin$ t)e delivery note or 5are)ouse receit.

372 In"or,ation and .ata 0rans,ission to $oad8Control aturin$ accurate data about t)e s)iment is vital for t)e smoot) and safe oeration of air car$o transort. ,it)out t)e correct data bein$ communicated in a timely manner to t)e correct eole7 t)e s)iment 5ill not ro$ress t)rou$) t)e air transort system.

37271 $oad8Control ,ust Receive the 6olloing In"or,ation: 4

<*D identification

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<*D $ross 5ei$)t

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<*D load information codes @e.$. Q  emty <*DA

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Secial )andlin$ and )a%ardous code @mandatoryA and comlementary information7 if required7 for e2amleB F

"6I?secies

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P(R?temerature

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O:G? O: G?le len$ n$t) t)  di dire rect ctio ion n

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RR=?8.I.

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<*D contour @5)ere alicableA

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9ul4 loadB ieces and 5ei$)t @5)ere alicableA

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"irort of unload. unload. Ma4e sure all documentation required for t)e load control rocess7 as 5ell as for t)e filin$ and recordin$7 is for5arded to t)e correct office@sA?staff for t)eir action. ar$o NO8O as er ":M er ":M #01 to be communicated.

.a,age and Irregularities

ar$o can be dama$ed7 tamered7 ilfered or missin$ before7 durin$ and after transortation. It is imortant to deal 5it) t)is roblem as soon as it is noticed so t)at it can be resolved and any ossible ris4s minimi%ed. If at any sta$e of t)e car$o )andlin$ rocess7 car$o is dama$ed7 missin$ or ilfera$e is noted7 contact t)e Mana$er?Suervisor immediately to insect t)e car$o7 its ac4a$in$ and?or t)e <*D. If it is confirmed t)at car$o is dama$ed7 missin$ or ilfera$e is notedB 4

Start all aroriate action7 includin$ any emer$ency action necessary in t)e c ase of dama$ed Dan$erous Goods.

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"ssess and document dama$e. dama$e.

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"s alicable7 eit)er allo5 allo5 t)e s)iment to roceed for fli$)t fli$)t or remove from aircraft?fli$)t. aircraft?fli$)t.

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Inform and request feedbac4 from all arties concerned.

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Monitor and record all actions and communications until resolution is ac)ieved.

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In all cases7 a ar$o Irre$ularity Reort must be comleted.

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!ccurac' o" Cargo &cales

8)e accuracy of all car$o scales @5ei$)brid$esA used for 5ei$)t determination of load s)all be c)ec4ed in accordance 5it) ":M '#& and and ":M ":M &1. &1.

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Cargo 6orarding &torage and Preparation "or 6light

"fter car$o )as been acceted acceted for transort7 transort7 it can follo5 one of several at)s before bein$ bein$ loaded onto an aircraftB aircraftB 4

Directly t)rou$) t)e car$o facility 5it)out bein$ stored.

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Stored for a eriod of time7 5aitin$ for a fli$)t.

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Moved from stora$e and built u on or in a <*D rior to movin$ to t)e aircraft.

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Moved from stora$e directly to fli$)t.

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&torage

Move t)e car$o by aroriate means to t)e stora$e area. <*Ds must be suorted and transorted on equiment suitable for t)e urose and meetin$ t)e requirements of ":M 11 11.. Only t)ose <*Ds equied 5it) for4lift ac4ets may be moved usin$ for4lifts and laced on t)e $round. Ref. ":M Ref. ":M &!. &!. Put t)e car$o in t)e stora$e area as er local rocedures7 ensurin$ t)atB 4

dan$erous $oods are stored as er t)e current Dan$erous Goods Re$ulations

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live animals are laced in a quiet7 5ell-ventilated desi$nated area7 rotected from adverse 5eat)er conditions @refer to *"RA

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temerature temeratu re sensitive items are stored at t)e correct temerature @refer to PRA

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)uman remains in coffins are not stored ne2t to food?live animals

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flo5ers are searate from fruits and ve$etables

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valuable?vulnerable car$o is stored in a secured lace and in accordance 5it) oeratin$ airline requirements

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courier?e2ress car$o s)all be stored i n an easily accessible location

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Secial attention must be aid to ooltainers.

Ma4e sure t)at once car$o )as been ut in t)e stora$e area7 its location is recorded and t)at all t)e information7 as 5ell as t)e location of t)e car$o7 is correctly communicated for ease of retrievin$ t)e car$o 5)en required.

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Preparation "or 6light

Receive t)e car$o from t)e car$o accetance function and decide7 accordin$ to local rocedures7 if t)e car$o is to be security screened or not.

4

Receive all documentation and instructions re$ardin$ t)e car$o for t)e secific fli$)t.

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Move t)e car$o b y aroriate means eit)erB

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dirrec di ectl tly y to to t) t)e fli fli$) $)tt

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to t)e t)e sec secur ure e fli$ fli$)t )t )ol )oldi din$ n$ are area a or or

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to t)e area 5)ere 5)ere t)e t)e car$o car$o is bein$ bein$ loaded loaded for t)e fli$)t fli$)t77 5)ic)ever 5)ic)ever is is alicable alicable..

<*Ds must be suorted and transorted on equiment suitable for t)e urose and meetin$ t)e requirements of ":M of ":M 11. 11. Only t)ose <*Ds equied 5it) for4lift ac4ets may be moved usin$ for4lifts and laced on t)e $round. Ref. ":M Ref. ":M &!. &!. Ma4e sure all documentation and secial instructions necessary for load control and NO8O uroses are recorded and assed on as required. ollect emty <*Ds from t)e <*D stora$e area if t)e aircraft uses <*Ds. omlete t)e <*D control documentation for receit of t)e <*D. )ec4 t)atB F

t)e <*D @includ @includin$ in$ any nets7 nets7 doors doors etc.A is fit fit for fli$)t fli$)t before before accetin accetin$ $ t)e <*D>use <*D>use <*D <*D Dama$e Dama$e *imits *imits Notice as as a $uide if t)is is fitted to t)e <*D. Ref. ":M Ref. ":M &!' and <8M

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t)e <*D <*D is corre correct ct for for t)e t)e tye tye of aircra aircraft ft used used for for t)e fli$ fli$)t )t

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nets77 roes7 stras nets stras77 etc. are are not in a ositio osition n to dra$ dra$ on t)e $round $round77 $et ammed ammed in rollers7 rollers7 ball-m ball-mats7 ats7 or or 5)eels. 5)eels.

"s required by t)e tye of car$o7 lay any load-sreadin$ load-sreadin$ materials on t)e aircraft allet allet or aircraft container floor. floor. "s required by t)e tye of car$o or oeratin$ airline requirement7 lay any aroved 5aterroof 5aterroofin$7 in$7 absorbent and?or insulatin$ material on t)e aircraft allet or on t)e aircraft container floor. /or J5etK car$o7 allo5 a 1 meter turn-u of t)e 5aterrooff material laced under eac) side of t)e car$o. 5aterroo

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Retrieve t)e stored car$o from t)e stora$e location and?or directly from t)e car$o accetance area.

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Ma4e sure t)ere is no dama$e and?or tamerin$ of any dan$erous $oods or ot)er c ar$oB

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Do not not load load any any dan$e dan$erous rous $ood $oods s s)iment s)iment t)at t)at is lea4in$ lea4in$ or dama$ dama$ed. ed.

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Do not touc) touc) dama$ed dama$ed or lea4in$ lea4in$ s)iment s)iments s 5it) dan$ero dan$erous us $oods7 $oods7 or susected susected to contain contain dan$erou dan$erous s $oods7 $oods7 until t)e )a%ard is 4no5n.

Relace any labels and?or <*D ta$s t)at )ave been lost7 )ave become unreadable or )ave become detac)ed after accetance. In t)e case of dan$erous $oods7 t)e relacement labelin$ and ta$$in$ must be comleted in accordance 5it) t)e information rovided on t)e S)iers Declaration for dan$erous $oods.

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,)ile $at)erin$ t)e car$o in rearation for t)e fli$)t7 c)ec4 t)atB

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seara se aratio tion n of incom incomati atible ble commo commodit dities ies is maint maintain ained ed at all all times times

F

5)ere 5)er e alicab alicable le any any ma2imum ma2imum quanti quantity ty limitati limitations ons of of commoditi commodities es is mainta maintained ined

F

adequate adeq uate ventila ventilation tion and and air air circulation circulation is rovide rovided d for live anima animals ls and eris eris)abl )ables es

F

any items items labeled labeled Jar$o Jar$o "ircr "ircraft aft OnlyK OnlyK are loade loaded d only for for frei$)ter frei$)ter aircr aircraft aft fli$)ts fli$)ts..

Do not load any lea4in$ J5etK car$o.

4

#.'.#

Building ?nit $oad .evices
,)en buildin$ <*DCs and rearin$ loose car$o7 ensure t)e follo5in$B 4

8)e 5ei$)t of t)e car$o is evenly distributed over t)e base surface area.

4

8)e load of dense car$o is sread over a 5ider area.

4

*ive animals are not loaded in direct contact 5it) t)e base of t)e allet.

4

ar$o is suorted and secured to revent s)iftin$7 rollin$7 tolin$7 crus)in$7 or brea4in$.

4

8)e )eaviest items are ositioned lo5est lo5est in any stac4s of car$o.

4

:eavy items are not laced in t)e Jover)an$K ortion of a container.

4

Dan$erous $oods are roerly secured. If t)e ac4a$e si%e is too small to be secured by t)e car$o net ma4e alternative arran$ements to secure t)e $oods on t)e fli$)t.

4

4

offins must al5ays be secured and loaded )ori%ontally7 referably referably on an aircraft allet and not ne2t to food or live animals.

4

/lo5ers are searated from fruit and ve$etables.

4

Partially filled containers )ave stras or nets to secure t)e car$o.

4

/or live animals7 use adequate ventilation and air circulation.

4

"ll doors must be closed roerly and attac)ed?latc)ed attac)ed?latc)ed at all t)e oints. oints. 8)e correct contour must be used alicable to t)e aircraft tye used for t)e fli$)t.

4

,)ere alicable7 only an aroved 5aterroof and?or fire retardant material can be used to cover alleti%ed car$o7 and t)e car$o net must be on t)e outside of any suc) coverin$.

4

4

4

"ircraft containers must not be 5raed on t)e outside>all 5aterroofin$ is to be done by linin$ t)e inside of t)e container and?or 5rain$ t)e car$o itself. "ll stras and nets must be serviceable>use <*D Dama$e *imitations *imitations Notice @if availableA on nets7 allets and containers to )el 5it) t)is assessment and do not Jfi2K a net or stra 5it) non-aro non-aroved ved materials and?or fittin$s.

4

Nets and stras must not be over-tensioned so t)at car$o is dama$ed and?or t)e <*D is t5isted.

4

8)e tension of t)e nets and stras must be evenly alied around t)e ed$e of t)e <*D.

4

Ma4e sure t)at all <*Ds )ave t)e correct ta$s attac)ed? attac)ed?ut ut into t)e <*D ta$ oc4et. ,ei$) and record t)e 5ei$)t of eac) <*D and loose car$o once it is reared. In t)e event of a 5ei$)t discreancy t)e <*D s)ould be re5ei$)ed.

4

ommunicate all information necessary for eac) <*D loaded to all arties. (2amle7 *oad ontrol7 Secial Instructions for NO8O7 <*D ontrol.

4

Move t)e loaded <*Ds to t)e secure fli$)t )oldin$ area7 obeyin$ all secial instructions related to t)e car$o on t)at <*D suc) as temerature control7 ro2imity to ot)er commodities etc. 8)e <*Ds s)ould eit)er be transferred to )oldin$ area roller beds or remain on t)e <*D transort trolleys. ,)enever ossible7 <*Ds s)ould be stored in a s)eltered area durin$ adverse 5eat)er condition.

4

Structural 5ei$)t limitation of <*Ds and "ircraft tye must be obeyed.

4 4

"lso refer to ":M c)ater #  & for additional additional instructions.

37%

Cargo Car go &ur"a &ur"ace ce 0ra 0ranspor nsportatio tation n and and 0ra 0rans"e ns"er r

,)en t)e car$o )as to move bet5een $round facilities and t)e aircraft7 or bet5een aircraft7 aly t)e follo5in$B

#.+.1 4 4

4

0ransport "ro, 6acilit' to !ircra"t

Receive all documentation and instructions for t)e secific fli$)t. Ma4e sure t)at any ve)icles and equiment t)at you use are serviceable7 before collectin$ loose car$o and?or build u allet from t)e fli$)t )oldin$ area. Insect all car$o to be moved to t)e fli$)t@sA. )ec4 t)atB F

8)e car$o car$o you you intend intend to to transo transort rt is t)e t)e correct correct car$o car$o for t)e fli$)t fli$)t@sA @sA..

F

8)e car$o car$o is undama$ed undama$ed and and )as no si$ns si$ns of bein$ bein$ tamered tamered 5it)>in 5it)>infor form m Suervisor Suervisor of any any abnormal abnormalitie ities s or deal 5it) 5it) as er IG IGOM OM #. #.# #B ar$o Dama$e and Discreancies.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>!

IGOM)Chapter 3

4 4

4

F

"lll <*D "l <*Ds s are are fi fitt for for fl fli$ i$)t )t.. Ref Ref.. ":M &!' and <8M.

F

No nets7 nets7 roes7 roes7 stras7 rotect rotective ive materials7 materials7 etc. etc. are in a osition osition to dra$ dra$ on t)e $round $round77 $et ammed ammed in rollers7 rollers7 ball-mat ball-mats s or 5)eels.

F

"ll buil builtt-u u car$o car$o is safe safe to move move and and 5ill 5ill not s)ift s)ift77 roll7 roll7 or tol tole. e.

F

"ll do "ll doll llie ies s com comly ly 5it 5it) ) ":M 11 1177 are serviceable and all latc)es?loc4s?stos are en$a$ed to 4ee t)e <*D on t)e dollies.

F

"ll loose car$o car$o is securely securely sto5ed and and all )andlin$ )andlin$ instruct instructions ions are are obeyed7 obeyed7 for e2amle7 e2amle7 J8)is J8)is Side <K7 <K7 /ra$ile /ra$ile etc. and searation of incomatible commodities is maintained at all times.

Ma4e every effort to rotect car$o from adverse adverse 5eat)er conditions by usin$ a cover and avoidin$ t)e use of oen carts. omly 5it) any limitations re$ardin$ t)e ma2imum number of dollies in a Jtrain of dolliesK7 and?or t)e ma2imum load on a ve)icle. Do not overload. Start t)e loaded ve)icle@sA movin$ and as soon as it is safe to do so7 erform a bra4e and steerin$ c)ec4 to ma4e sure t)e loaded ve)icle@sA is?are caable of stoin$ and turnin$. Do not continue 5it) t)e tri if you are in any doubt about ability to sto and steer t)e ve)icle@sA.

4

Drive articularly smoot)ly 5)en live animals form art of t)e load.

4

Obey all alicable drivin$ rules and re$ulations in force durin$ t)e tri7 for e2amle7 seed-limits.

4

4

4

4 4

4

8)rou$)out t)e tri7 5)enever safe to do so7 observe t)e car$o to ensure it is still on t)e dollies and t)at no stac4s of car$o )ave collased or toled. If t)ere is somet)in$ 5ron$7 eit)er sto7 or if ossible7 ull out of t)e road5ay and sto. (it)er correct t)e roblem and continue7 or call for assistance. If t)e allet needs to be rebuilt7 only trained staff s)all erform t)e rebuildin$. Slo5 do5n and carefully aroac) t)e aircraft. Sto before enterin$ t)e demarcated aircraft ar4in$ area7 ma4in$ sure t)at all dollies are clear of t)e main road5ays and aircraft maneuverin$ areas. ,ait for furt)er instructions instructions from aircraft loadin$ staff before enterin$ t)e aircraft ar4in$ area. Do not leave loaded ve)icle@sA unattended 5it) t)e en$ine runnin$ and?or )eld only by t)e )and-bra4e. Ma4e sure t)at t)e correct car$o is delivered to t)e correct fli$)t. Insect all car$o delivered to a fli$)t 5it) t)e aircraft loadin$ staff7 ma4in$ s ure no dama$e )as occurred durin$ t)e transort rocess. If dama$e )as occurred7 deal 5it) it as er IG IGOM OM #. #.# #B ar$o Dama$e and Discreancies. :and over all documentation7 ouc)es and secial instructions for t)at fli$)t only7 to t)e aircraft loadin$ staff7 in t)e car$o )old and?or to cabin staff as er oeratin$ airline rocedures.

#.+.! 4 4

4

4

4 4

4

0ransport "ro, !ircra"t to 6acilit'/Other !ircra"t

Receive all documentation and instructions concernin$ t)e car$o to be collected7 location of aircraft etc. Ma4e sure t)at any ve)icles and equiment used to collect t)e car$o is serviceable before settin$ out to collect t)e car$o from t)e aircraft. Dollies used to transort <*Ds must comly 5it) 5it) ":M ":M 11. 11. omly 5it) any limitations re$ardin$ t)e ma2imum number of dollies in a Jtrain of dolliesK7 and?or t)e ma2imum load on a ve)icle. Do not overload. Start t)e ve)icle@sA movin$ and as soon as it safe to do so7 erform a bra4e and steerin$ c)ec4 to ma4e sure t)e ve)icle@sA is?are caable of stoin$ and turnin$. Do not continue 5it) t)e tri if in any doubt about t)e ability to sto and steer t)e ve)icle@sA. Obey all alicable drivin$ rules and re$ulations in force durin$ t)e tri7 for e2amle7 seed limits. Slo5 do5n and aroac) t)e aircraft so t)at ve)icle@sA are not ointin$ directly at t)e aircraft. Sto before enterin$ t)e aircraft ar4in$ area7 ma4in$ sure t)at all dollies are clear of t)e main road5ays and aircraft maneuverin$ areas. ,ait for furt)er instructions from aircraft unloadin$ staff before enterin$ t)e aircraft ar4in$ area. Do not leave t)e unloaded ve)icle@sA unattended 5it) t)e en$ine runnin$ and?or )eld only by t)e )and-bra4e.

4

Proceed as directed by unloadin$ staff and follo5 instructions $iven for collectin$ t)e car$o.

4

Insect all car$o collected before movin$ it. )ec4 t)atB

4

F

t)e t) e corr correc ectt car$ car$o o is is bein bein$ $ colle collect cted ed

F

t)e car$o car$o is undama$e undama$ed d and )as no si$ns si$ns of bein$ bein$ tamered tamered 5it)>i 5it)>infor nform m Suervisor Suervisor and and unloadin$ unloadin$ staff staff of any abnormalities or )andle as er IG IGOM OM #. #.# #B ar$o Dama$e and Discreancies

F

alll <*Ds al <*Ds are are ser servi vice ceab able le.. Ref Ref.. ":M &!' and <8M

F

nets7 roes7 stras7 nets7 stras7 rotecti rotective ve materials materials etc. are are not in a osition osition to dra$ dra$ on t)e $round7 $round7 $et ammed ammed in rollers7 rollers7 ball-ma ball-mats7 ts7 or 5)eels

F

all builtbuilt-u u car$o car$o is is safe to move move and and it 5ill not s)ift7 s)ift7 roll7 or tol tole e

F

all dollies dollies are are serviceable serviceable and t)at t)at all all latc)es?loc latc)es?loc4s?st 4s?stos os are are en$a$ed en$a$ed to 4ee t)e <*D on on t)e dollies dollies

F

all loose loose car$o is securely securely sto5ed and and all )andlin$ )andlin$ instruct instructions ions are obeyed obeyed77 for e2amle7 e2amle7 J8)is J8)is Side <K7 <K7 /ra$ile /ra$ile etc. and and t)at searation of incomatible commodities is maintained at all times.

Ma4e sure all documentatio documentation7 n7 ouc)es and secial instructions are collected from unloadin$ staff.

IGOM>#3

#RD (DI8ION7 ;"N<"R= !31&


4

4

4

omly 5it) any limitations re$ardin$ t)e ma2imum number of dollies in a Jtrain of dolliesK7 and?or t)e ma2imum load on a ve)icle. Do not overload. Start t)e loaded ve)icle@sA movin$ and as soon as it safe to do so7 erform a bra4e and steerin$ c)ec4 to ma4e sure t)e ve)icle@sA is caable of stoin$ and turnin$. Do not continue 5it) t)e tri if you are in any doubt about ability to sto and steer t)e ve)icle@sA. 8)rou$)out t)e tri7 5)enever safe to do so7 observe t)e car$o to ma4e sure t)at it is still on t)e dollies and t)at no stac4s of car$o )ave collased or toled. If t)ere is somet)in$ 5ron$7 eit)er sto7 or if ossible ull out of t)e road5ay and sto. (it)er correct t)e roblem and continue7 or call for assistance.

#.+.#

0ransport "ro, One !ircra"t to !nother

If transortin$ car$o from one aircraft to anot)erB 4

/ollo5 t)e rocess described described in t)e last five stes of IGO IGOM M #.+ #.+.1 .1 8rans 8ransort ort /rom /acility to "ircraft.

#.+.&

0ransport "ro, !ircra"t to Cargo 6acilit'

If transortin$ car$o from one or more aircraft to t)e car$o facilityB 4

4

4

<on arrivin$ at t)e car$o facility7 sto before enterin$ and 5ait for furt)er instructions 5)ere alicable. Do not leave t)e loaded ve)icle@sA unattended 5it) t)e en$ine runnin$ and?or )eld only by t)e )and-bra4e. Insect all car$o delivered 5it) eit)er t)e aircraft loadin$ staff or t)e facility staff @deendin$ on delivery ointA7 ma4in$ sure no dama$e )as occurred durin$ t)e transort rocess. If dama$e )as occurred7 )andle as er IG IGOM OM #. #.# #B ar$o Dama$e and Discreancies. :and over all documentation7 ouc)es and secial instructions.

37E

Cargo Car go Brea Breadon; don; .eliv .eliver' er';; in 0ra 0ransit nsit and and 0rans" 0rans"er er

8)e at) t)at car$o 5ill follo5 bet5een bein$ received into t)e car$o facility after fli$)t and its delivery to t)e consi$nee7 in transit7 or transfer to anot)er airline can vary. 8)e variations deend on t)e tye of car$o7 t)e customs clearance arran$ements7 t)e riority?service level assi$ned and collection arran$ements made.

#..1

General

#..!

Breadon o" Cargo

Insect t)e car$o and <*Ds delivered7 to$et)er 5it) t)e transort staff7 and c)ec4 for dama$e?tamerin$. dama$e?tamerin$. If t)ere is any evidence of dama$e?tamerin$7 dama$e?tamerin$7 )andle as er IG IGOM OM #. #.# #B ar$o Dama$e and Discreancies. Move t)e car$o into t)e facility and roceed as follo5sB

#..!.1 4

Searate S)ier-built S)ier-built <*Ds from t)e <*Ds t)at must be bro4en do5n.

#..!.! 4 4

6or &hipper8Built ?$.s; *ither:

move t)ese <*Ds for immediate delivery to t)e delivery area only if documentation and customs ermit delivery7 or move ot)er s)ier-built <*Ds to t)e aroriate stora$e area ma4in$ sure t)at all secial instructions7 searation distances bet5een incomatible commodities7 and customs re$ulations are obeyed. Record t)e stora$e location and communicate t)is information so t)at t)e car$o can easily be retrieved.

#..!.# 4

I" the Cargo is $oaded in ?$.s:

6or all ?$.s *(cept &hipper8Built ?$.s:

Record t)e stora$e location and communicate t)is information so t)at t)e car$o can easily be retrieved.

#..!.&

4hen the ?$. ,ust -e Broen .on:

4

Move t)e <*Ds to t)e unloadin$ area.

4

<*Ds s)all not be located?stored directly on t)e floor.

4

(nsure sufficient ventilation before enterin$ a <*D containin$ dry ice.

4

Oen container doors?release nets and stras7 ta4in$ due care of any ossible ris4 of t)e car$o fallin$ or movin$. Do not cut roes7 nets and stras. Do not detac) nets t)at are ermanently attac)ed to an aircraft allet.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#1

IGOM)Chapter 3

4 4

4

4

4


4

Disose of?recycle?send of?recycle?send for reuse ac4a$in$ and suortin$ materials collected as a result of t)e unac4in$ rocess.

4

4

ollect all stras and arran$e for t)ese to be returned eit)er to t)e o5ner @as indicated by mar4in$s on t)e strasA or sent to t)e car$o for5ardin$ area for reuse. Sread allet net@sA flat and neatly in t)e centre area of t)e emty aircraft allet7 ma4in$ sure t)at no art of t)e net or any roes )an$ over t)e ed$e of t)e allet 5)ere t)ey can $et cau$)t in transort?transfer transort?transfer equiment.

4

(it)er close and l atc) t)e aircraft container door@sA7 or secure t)e aircraft container door@sA in t)e oen osition.

4

Remove any labels7 ta$s7 etc. from t)e <*D@sA.

4

Dama$ed <*Ds s)all be identified as unserviceable and isolated from serviceable <*Ds before bein$ sent for reair

4

4

"rran$e for t)e t)e emty <*Ds to beB F

retur re turne ned d to t) t)e e <*D <*D stor stora$ a$e e faci facili lity ty

F

sent for cleanin$ cleanin$ and and disinfecti disinfectin$ n$ if contaminated contaminated from from revious revious s)iment s)iment77 or used to trans transort ort live animal animals7 s7 meat?fis) meat?fis) or7

F

sentt to t)e sen t)e for for5a 5ard rdin in$ $ area area for for reu reuse. se.

omlete t)e documentation or udate t)e comuter system as required to record t)e transfer of t)e <*D out of t)e receivin$ section?location.

Note: UDs must be supported and transported on e!uipment suitable for the purpose and meeting the re!uirements of "#M $%%. $%%. Only those UDs e!uipped with for&lift pac&ets may be mo'ed using for&lifts and placed on the ground. Ref "#M ()* .

#..!.' 4

4

4 4

I" the Cargo is not $oaded in ?$.s

4


4

Disose of?recycle?send of?recycle?send for reuse ac4a$in$ and suortin$ materials collected as a result of t)e unac4in$ rocess.

37E73

Cargo .eliver'

8)e delivery of car$o to t)e consi$nee is initiated by eit)er a re-arran$ement @5it) accomanyin$ documentation at t)e time of collectionA or t)e resentation of t)e c orrect documentation to a car$o facility staff member resonsible for deliverin$ car$o. Revie5 t)e documentation rovided and c)ec4 t)atB 4

t)e erson collectin$ t)e car$o is aut)ori%ed to do so

4

all necessary documentation )as been comleted

4

any customs clearances )ave been comleted

4

all fees and c )ar$es )ave been aid or accounted for.

ollect7 or arran$e for t)e secific car$o to be collected7 from t)e stora$e area and?or directly from t)e car$o receivin$ area. "s far as t)e facilities allo5B 4 4

maintain t)e state of t)e car$o in accordance 5it) any secial instructions suc) as temerature

maintain searation distances bet5een incomatible commodities. Insect t)e car$o 5it) t)e erson collectin$ t)e car$o7 c)ec4in$ t)atB 4

it is t)e correct car$o

4

t)ere are t)e correct number of items @iecesA

4

t)e car$o is in $ood order @conditionA and t)ere are no si$ns of ilfera$e.

IGOM>#!

#RD (DI8ION7 ;"N<"R= !31&


If t)e car$o is bein$ delivered as a S)ier-built unit load in a <*D7 ensure t)e follo5in$B 4 4

4

4

4 4

Insect t)e <*D @includin$ netsA 5it) t)e erson collectin$ t)e car$o. omlete t)e documentation7 or enter in t)e comuter system7 all information required on t)e <*D 8ransfer @*<A form and record any dama$es to t)e <*D on t)e *< document. 8)e *< must be si$ned by t)e erson collectin$ t)e car$o and t)e <*D7 or t)e transfer of t)e <*D must be entered into t)e comuter system. Obtain all si$natures required @roof of deliveryA7 )and over and retain t)e correct documentation as required by t)e local rocedures. Move t)e car$o as er local rocedures and load onto ve)icle t)at 5ill ta4e t)e car$o from t)e facility. 6e)icles transortin$ <*Ds must be equied 5it) roller or ball mats to allo5 for movin$ t)e <*D on t)e roller-bed7 as 5ell as aroriate <*D securin$ devices. Ref. ":M Ref. ":M &!. &!.

4

<date t)e database to record t)e delivery of t)e car$o and t)e <*D if alicable.

4

Ma4e sure t)at temerature sensitive $oods 5)ic) )ave been reared for delivery are immediately collected by consi$nee.

4

If not delivered7 immediately move t)e $oods bac4 to t)e aroriate stora$e area as er Secial Instructions.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>##

IGOM)Chapter 

Chapter !: "ircraft Handlin Handling g Procedures Procedures 8)is c)ater rovides rocedures for aircraft )andlin$7 includin$ safety rocedures.

&.1

Ra,p &a"et' in !ircra"t Handling

&.1.1

Introduction

Ram safety rules and rocedure rocedures s romote safe $round )andlin$. 8)erefore7 t)e minimum safety rules and rocedures defined in t)is section s)all al5ays be alied and understood by all ersonnel 5or4in$ on t)e ram. "ircraft dama$e can endan$er assen$ers7 emloyees and aircraft. Disrutions may also ne$atively imact safe airline oerations. (ven a sli$)t scratc) or dent on an aircraft may result in a serious accident. 4

If you see or cause any aircraft dama$e7 you M
&.1.! 71 7172 7271 71

General Ra,p &a"et' .ang .a nger er !re !reas as

8)ere is a articular ris4 of blast dama$e or inury from an aircraft en$ineCs e2)aust or inta4e. 8)e ris4 is furt)er increased if for any reason an aircraft stos and t)en alies t)e additional t)rust required to Jbrea4 a5ayK and continue t)e manoeuvre. 6e)icles and ersonnel must remain clear of aircraft dan$er areas 5)en aircraft en$ines are runnin$ and?or t)e anti collision li$)ts are on. 4

In order to revent incidents and accidents caused by aircraft en$ines7 you must never osition yourself or equiment in t)e follo5in$ critical areas before or durin$ aircraft dearture and arrivalB F

(n$ine In Inta4e "r "rea

F

(n$ine 9last "rea

F

Proe Pro elle llerr Rota Rotatio tion n "rea "rea @5) @5)ere ere a ali licab cableA leA

Note: +he length of these areas 'ary for each aircraft type based on whether the engines are at D- or R-"/"0"1 thrust. Refer to each aircraft type specific manual for applicable distances. .anger: Ground ersonnel and?or loose equiment equiment must s tay clear of t)e inta4e and blast areas.

&.1.!.! 4

4

*ngine Intae !rea

Ma4e sure t)e en$ine inta4e area is clearB F

at arriva arrival7 l7 until until t)e en$in en$ines es )ave )ave been been s5itc)ed s5itc)ed off off and and are are soolin$ soolin$ do5n do5n

F

at de dear artu ture re or or ust ust bef befor ore e us) us)ba bac4 c4

F

at all all tim times es 5)i 5)ile le en$ en$in ines es are are run runni nin$ n$..

It is forbidden to ass t)rou$) t)e blast area 5)ile t)e en$ines are runnin$.

Re"er to the operating airlineAs GOM "or distances applica-le to the speci"ic aircra"t t'pe involved in the operation7 &a,ple *ngine .anger !rea !3383 and !3382

IGOM>#&

#RD (DI8ION7 ;"N<"R= !31&

!ircra"t Handling Procedures)IGOM

I.$* PO4*R

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#'

IGOM)Chapter 

BR*!D!4! PO4*R

IGOM>#+

#RD (DI8ION7 ;"N<"R= !31&


&.1.!.#

*uip,ent Restraint !rea F *uip,ent Restraint $ine

8)e (quiment Restraint "rea @(R"A is defined as t)e area of t)e aron bordered by a red line 4no5n as t)e (quiment Restraint *ine>or ot)er5ise indicated>in 5)ic) an aircraft is ar4ed durin$ $round oerations. 8)e (R" must be free of obstructions and /orei$n Obect Debris @/ODA before and durin$ aircraft arrival and dearture.

&.1.!.&

6O.@6oreign O-ect .e-ris

/orei$n Obect Debris @/ODA is a $eneral term 5)ic) alies to all loose obects 5)ic) are a dan$er to t)e safety and inte$rity of an aircraft and 5)ic)7 t)erefore7 must not be left in any area 5)ere t)ey 5ould constitute a )a%ard. (very individual )as a resonsibility to ensure t)at t)e ris4 of dama$e to aircraft from /OD is minimi%ed. "ll /OD must be removed and roerly disosed of as soon as it is discovered. Often t)e resence of /OD is due to t)e carelessness of ersonnel 5or4in$ airside and t)eir lac4 of understandin$ of its consequences7 or t)e movement of /OD into airside locations durin$ )i$) 5inds. *(a,ples o" 6O.: Plastic and aer7 ba$s?s)eets7 ra$s MetalB nuts and bolts7 emty oil and )ydraulic fluid cans7 tools and equiment Natural obectsB roc4s7 ebbles and 5ood Ot)er debrisB burst ballast ba$s7 lu$$a$e )andles and lu$$a$e 5)eels7 etc.

Caution: Results o" 6O.: 6oreign o-ect de-ris ,a' -e ingested into aircra"t engines causing da,age leading to engine "ailure7 0his is especiall' critical i" it occurs in "light; particularl' during the tae8o"" phase7 In addition; da,age caused -' 6O. can occur to tires; the undercarriage; control s'ste,s and other parts o" the air"ra,e7 !ll such da,age could lead to in"light "ailures7

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#

IGOM)Chapter 

6O. Checs 8)e follo5in$ c)ec4s must be conducted rior to any aircraft movement or servicin$ oerationB 4

)ec4 aron and stand areas.

4

)ec4 $round equiment sta$in$ and ar4in$ areas in ro2imity to area of oeration.

4

)ec4 $round equiment @includin$ floors of enclosed c abinsA.

4

)ec4 any $arba$e bin areas for cleanliness and ensure covers are securely fitted.

4

(nsure t)at anyt)in$ carried in or on a ve)icle is secured.

4

onduct a /OD 5al4 of t)e aircraft ar4in$ stand removin$ all /OD found.

4

Pic4-u and disose all /OD in desi$nated $arba$e bins.

7173 717371

&a"et' Instru Instructions ctions "or Operati Operating ng Motoried Motoried 9e 9ehicles hicles on the the Ra,p Ra,p General Gener al &a"et' &a"et' Instruc Instructions tions "or Ground Ground &uppor &upportt *uip,ent *uip,ent
"ly t)ese rocedures rocedures 5)enever oeratin$ oeratin$ GS( on t)e ram. Only drive or oerate GS( if you are trained and aut)ori%ed for t)at secific equiment tye. Caution: ,)en oeratin$ equiment7 c)ec4 t)e equiment contact %one for ossible aircraft dama$e and immediately reort any dama$e found.
&.1.#.! 4

4 4

4

Basic Operating Reuire,ents "or G&*

)ec4 all GS( involved in aircraft )andlin$ at t)e start of a s)ift @at least once er dayA7 in articular t)e Jar4in$K bra4es7 rubber rotective bumers7 safety systems and all ot)er ro2imity sensors. Perform a ve)icle?equiment 5al4 around c)ec4 rior to its use. "ly ar4in$ bra4es and lace t)e $ear selector in t)e JP" JP"RK RK or JN(<8R"*K osition on all GS( 5)en it is ar4ed or ositioned. ,)en ositionin$ GS(7 ma4e sureB F

learance is 4et learance 4et bet5een bet5een all GS( GS( and t)e aircr aircraft aft to allo5 allo5 vertical vertical movement movement of t)e aircr aircraft aft durin$ durin$ t)e entir entire e $round $round )andlin$ rocess>reventin$ rocess>reventin$ contact bet5een t)e aircraft and equiment.

4

Do not carry e2tra ersonnel durin$ GS( movement 5it)out an aroved seat>aly t)e Jno seat>no rideK rincile.

4

Do not oerate ve)icles or equiment 5)ile usin$ )and-)eld ortable electronic devices.

4

"fter ositionin$ equiment on t)e aircraft7 raise all safety rails on conveyor belts7 loaders and ot)er elevated devices>e2cet 5)ere restricted by aircraft tye.

4

Do not leave any ve)icle unattended 5it) its en$ine runnin$.

4

If equied 5it) stabili%ers7 ensure t)ey are deloyed before oeration.

4

Do not drive GS( 5it) liftin$ devices in t)e raised osition7 e2cet for final ositionin$ of t)e GS( onto t)e aircraft.

4

4

Do not allo5 any GS( suc) as tractor7 allet transorted7 ba$$a$e?car$o carts and dollies to move or be ositioned under t)e aircraft fusela$e. Do not move any GS(7 includin$ assen$er boardin$ brid$es7 to5ards to5ards t)e aircraft unless all of t)e follo5in$ criteria are metB F

"irc "i rcra raft ft )as )as com come e to a com comle lete te sto sto 

F

(n$ine (n$ ines s )ave )ave been been s5it s5itc)e c)ed d off off and and are are sooli soolin$ n$ do5n do5n

F

"nti "n ti-c -col olli lisi sion on li$) li$)ts ts are are s5it s5itc) c)ed ed off off

F

,)ee ,) eell c)oc c)oc4s 4s are are o osi siti tion oned ed

F

Ground?/ Grou nd?/li$) li$)tt re5 communica communication tion )as )as been establi establis)ed7 s)ed7 and and clearance clearance )as )as been $iven7 $iven7 if alica alicable. ble.

Note: +he abo'e does not apply for ground power units 2G3U4.

&.1.#.#

+on8Motoried G&*

4

,)en ar4ed7 all non-motori%ed non-motori%ed GS( must )ave bra4es set or c)oc4s in lace 5)en not connected to motori%ed ve)icles.

4

<*Ds must be s ecured on dollies @or trailers?truc4sA usin$ t)e aroriate restraints.

4

Pallet and container dollies may only be to5ed 5it) t)e turntables in t)e loc4ed osition @Jstrai$)t a)eadKA7 and rotated only 5)en at t)e loader latform.

IGOM>#0

#RD (DI8ION7 ;"N<"R= !31&


&.1.#.&

Passenger Boarding *uip,ent

4

8)e oerator of t)e assen$er boardin$ brid$e must be trained and aut)ori%ed to oerate t)e boardin$ brid$e.

4

,)en ositionin$ equiment at doors and driver?oerator vision is restricted7 use a $uide erson.

4

Ma4e sure t)e $uide erson is in a osition to accurately ud$e clearances and communicate si$nals to t)e driver?oerator. driver?oerator.

4

Sto immediately if visual contact 5it) t)e $uide erson is lost. F

4

4

4

4

4

" $uide erso erson n is not required required if t)e t)e equimen equimentt is fitted fitted 5it) systems systems @e.$. @e.$. sensorsA sensorsA t)at enabl enable e t)e oerato oeratorr to accurately ud$e clearances and roerly osition it to and from t)e aircraft.

Ma4e sure t)e equiment does not contact t)e 5in$ root leadin$ ed$e fairin$ t)at e2tends under certain cabin access doors and any ot)er sensors or fairin$s. Ma4e sure any slidin$ rails and canoies on t)e equiment are fully retracted durin$ ositionin$7 and fully e2tended only once t)e equiment is in osition. If t)e equimentCs slidin$ rails cannot be e2tended until t)e door )as been oened7 ma4e sure t)ey are e2tended immediately uon door oenin$. If t)e boardin$ equiment is not equied 5it) an auto-level feature7 osition t)e floor of t)e boardin$ device + in?1' cm belo5 t)e door sill. 8)is reduces t)e ossibility t)at t)e aircraft door 5ill rest on t)e boardin$ device in t)e event t)at t)e aircraft settles durin$ loadin$ and unloadin$. Reort any malfunction of t)e brid$e to t)e aroriate erson?aut)ority. erson?aut)ority. F

)ec4 )e c4 t)a t)att t)e t)e brid brid$e $e is is servi servicea ceable ble bef before ore use use..

F

8)e brid$e brid$e must be be fully fully retracted retracted befo before re aircra aircraft ft arrival arrival and dear dearture ture..

F

8)e safety safety barr barrier ier must must be in lace lace 5)eneve 5)eneverr t)e brid brid$e $e is not not at t)e aircr aircraft. aft.

F

Ma4e Ma4 e sure t)e t)e movem movement ent at) at) is is clear clear before before movi movin$ n$ t)e t)e brid$e brid$e..

F

Only On ly t)e brid brid$e $e oera oerator tor s)al s)alll be in t)e t)e brid$e brid$e 5)il 5)ile e it is movin$ movin$..

F

Move t)e brid$e brid$e slo5ly slo5ly to5ards to5ards t)e aircraf aircraftt until t)e brid$e brid$e touc)es touc)es t)e aircraf aircraft>avo t>avoidin idin$ $ any aircraft aircraft sensors. sensors.

F

ee sufficien sufficientt clearance clearance bet5een bet5een t)e brid$ brid$e e and t)e under underside side of t)e t)e cabin door door or as directed directed by by t)e cabin door door mar4in$s.

F

(n$a$e any safety systems (n$a$e systems and auto-leve auto-leveler ler features features if alicab alicable. le. If t)e brid$e brid$e is not equied equied 5it) an auto-l auto-levele eveler7 r7 t)e t)e brid$e must be attended by an oerator 5)enever 5)enever it is ositioned at an aircraft.

F

lose lo se t)e t)e cab cabin in door door bef befor ore e removi removin$ n$ t)e t)e brid brid$e. $e.

F

,)en osi ositioni tionin$ n$ is comlete comlete77 t)e brid brid$e $e controls controls must be be isolated isolated as alicab alicable. le.

&.1.#.'

Passenger &tairs

4

)ec4 t)at t)e assen$er stairs are s erviceable before use.

4

)ec4 t)at t)e 5al4in$ surfaces are safe for use.

4

Passen$er stairs must be outside t)e (R" before aircraft arrival and dearture.

4

Ma4e sure t)e movement at) is cl ear before movin$ t)e assen$er stairs.

4

4

4

Move t)e assen$er stairs slo5ly to5ards t)e aircraft7 avoidin$ any aircraft sensors7 until eit)er t)e rotective bumers ust touc) t)e aircraft or t)e equimentCs ro2imity sensors sto t)e movement. ee sufficient clearance bet5een t)e assen$er stairs and t)e underside of t)e cabin door7 or as directed by t)e cabin door mar4in$s. (n$a$e any safety systems and auto-leveler features if alicable. If t)e assen$er stairs are not equied 5it) an auto leveler7 t)e level of t)e assen$er stairs must be monitored and adusted as required.

4

Deloy stabili%ers if fitted.

4

(2tend side rails after t)e cabin door )as been oened.

4

Ma4e sure assen$er stairs are ositioned so t)at t)e cabin door can be used as an unobstructed escae route in t)e event of an emer$ency?evacuation.

4

If t)e assen$er stairs are to5ed7 disconnect t)em from t)e tractor and manually osition t)em on t)e aircraft.

4

lose t)e cabin door before removin$ t)e assen$er stairs.

4 4

"fter t)e cabin door )as been been closed7 confirm t)ere is no staff on t)e stairs rior to retractin$ stabili%ers. If t)e stairs are not ositioned on t)e aircraft7 t)ey must be ulled bac4 sufficiently to allo5 t)e deloyment of slides in case of emer$ency. .anger: abin doors s)all only be in oen osition if t)ere is any GS( or boardin$ device ositioned at t)e door. abin doors may never be oened 5it)out any equiment ositioned at t)e aircraft. 8)ere is a ris4 of fallin$ 5)ile oeratin$ cabin doors. Slide deloyments can be fatal. If an armed door be$ins to oen7 do not attemt to )old t)e door7 as you ris4 bein$ seriously inured or 4illed by doin$ so.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#

IGOM)Chapter 

&.1.#.+

!ircra"t $oading *uip,ent

Belt $oader 8)e follo5in$ recautions must be ta4en 5)en oeratin$ a belt loaderB 4

8)e boom of t)e belt loader must never be ositioned inside t)e car$o )old of any aircraft.

4

Position and remove a belt loader in a strai$)t line 5it) t)e car$o )old door at a 3 de$ree an$le to t)e aircraft fusela$e.

4

(nsure t)e boom is clear of t)e aircraft or ot)er obstacles before ma4in$ a turn.

4

4 4

4

8)e rubber bumers on a conveyor belt loader must N(6(R ma4e contact 5it) t)e aircraft. 8)e minimum distance to be maintained at all times is 1 in?!.' cm from t)e fusela$e. "l5ays raise side )andrails as soon as belt loader is ositioned. Ma4e Ma4e sure t)ey do not touc) t)e aircraft fusela$e. fusela$e. Secially desi$ned belt loaders @e.$. Ram Sna4e or Po5ersto5A require t)e equiment to be ositioned inside t)e car$o )old. Do not sit or stand on a conveyor belt 5)ile it is in oeration @u or do5nA.

?$. $oader 4

)ec4 t)at t)e <*D loader is serviceable before use.

4

)ec4 t)at t)e 5al4in$ and loadin$ surfaces are safe for use.

4

*o5er bot) latforms durin$ maneuverin$ of a <*D loader.

4

8)e <*D loader must be outside t)e (R" before aircraft arrival and dearture.

4

Ma4e sure t)e movement at) is clear before movin$ t)e <*D loader.

4

Never drive a <*D loader underneat) t)e 5in$ of an aircraft.

4

Move t)e <*D loader slo5ly to5ards t)e aircraft7 avoidin$ any aircraft sensors or 5in$ canoe fairin$s.

4

4

4

4

4 4

4

If visibility is limited or t)e aircraft tye requires t)e <*D loader to be in close ro2imity to t)e fusela$e or 5in$ trailin$ ed$e7 t)en a $uidance mars)aller must be used. <*D loaders must N(6(R ma4e contact 5it) t)e aircraft. Position t)e <*D loader no closer t)an ! in?' cm or until t)e ro2imity sensors sto t)e movement @if equiedA. Do NO8 oen?close aircraft car$o comartment doors 5)ile standin$ on a <*D loader.
&.1.#.

Ground &upport *uip,ent &a"et' .riving and Paring Inside *R!

"ly t)e follo5in$ recautions recautions 5)en drivin$ or ar4in$ ar4in$ Ground Suort Suort (quiment @GS(A 5it)in 5it)in t)e (R"B 4

Ma4e a minimum of one c omlete sto 5it) all motori%ed ve)icles?equiment rior to enterin$ t)e (R". F

onduct a J9ra4e onduct J9ra4e )ec4K )ec4K or JSafety JSafety StoK StoK by comin$ comin$ to a full full and comlete comlete sto to confirm confirm t)e servicea serviceability bility of t)e t)e bra4e system on t)e ve)icle and to test t)e aron surface.

F

8)is action action M
F

8)is sto sto must must be conduct conducted ed at a dista distance nce of of no less less t)an t)an ' m?1' m?1' ft fro from m t)e aircr aircraft. aft.

4

Do not drive GS( faster t)an 5al4in$ seed.

4

Maneuver GS( carefully in order to revent ersonnel inury and?or aircraft dama$e.

4

4 4

,)en reversin$ ve)icles or equiment 5it) limited rear-vie5 visibility inside t)e (quiment Restraint "rea7 ma4e sure you areB F

$uided $ui ded by by an a$ent a$ent usin usin$ $ standar standard d I"8 I"8" si$nal si$nals7 s7 and?o and?or r

F

assist ass isted ed by by means means of a rea rear-v r-vie5 ie5 vid video eo or or mirro mirror. r.

"ny movin$ ve)icle t)at is not ositionin$ at t)e aircraft aircraft must stay outside t)e oerational oerational safety buffer %one. Do not drive or ar4 under t)e aircraft fusela$e and?or 5in$. *(ceptions: F

GS( and ve)icles ve)icles needed needed for aircraft aircraft servicin$ servicin$ @e.$. @e.$. aircraft aircraft refuelin$ refuelin$ truc47 truc47 5ater 5ater servicin$ servicin$ truc47 toilet toilet servicin$ servicin$ truc4A. truc4A.

F

On stations stations or 5it) aircra aircraft ft tyes tyes 5)ere t)e t)e aircraft? aircraft?stan stand d confi$uratio confi$uration n ma4es it necessary necessary to to5 to5 dollies dollies under t)e t)e 5in$ durin$ @offAloadin$ of t)e aft car$o )old of a 5ide body aircraft. In suc) situationsB T

IGOM>&3

8o5 8o 5 only emt emty y dollies dollies under under t)e t)e rearmos rearmostt art art of t)e t)e ri$)t ri$)t 5in$ only only..

#RD (DI8ION7 ;"N<"R= !31&


&.!

Pota-le 4ater &ervicing

,ater service must not be erformed by staff t)at )as already erformed toilet servicin$ durin$ t)e same s)ift. Only ulift 5ater if aut)ori%ed by t)e oeratin$ airline. Relenis) t)e aircraft tan4 accordin$ to t)e oeratin$ airline instructions>any deviation must be reorted to t)e suervisor or airline reresentative.

&.!.1

General H'giene Precautions

8o erform 5ater servicin$ you mustB 4

5ear clean clot)in$

4

t)orou$)ly 5as) your )ands usin$ soa before startin$ 5ater servicin$B F

Do not fill t)e t)e otable otable 5ater 5ater service service unit unit from t)e t)e same 5ate 5aterr source source as t)e toile toilett service unit. unit.

F

Do not not ar4 ar4 t)e otab otable le 5ater 5ater service service unit unit and t)e toile toilett service service unit unit in t)e t)e same area area..

F

Do not service service t)e toilet toilet and 5ater 5ater on t)e aircr aircraft aft at t)e same same time. ertai ertain n aircraft aircraft tyes tyes are e2emte e2emted d from t)is t)is rule. @/or e2cetions7 refer to airline GOMA

&.!.!

Pota-le 4ater ?nits &ervicing Procedure

727271 72 7271

6illing 6ill ing !irc !ircra" ra"tt 4at 4ater er 0an ans s

4

/ill t)e aircraft 5ater system only after t)e electrical o5er suly )as been restored.

4

/ill t)e aircraft 5ater system as close to t)e dearture time of t)e aircraft as ossible.

4

9efore connectin$ t)e aircraft fillin$ )ose to t)e aircraft7 flus) t)e )ose.

4

(ac) aircraft tye )as secific requirements for fillin$ and drainin$. Refer to t)e oeratin$ airlineCs GOM for secific servicin$ instructions.

Note: 0hen the filling hoses are not in use, the nozzles or connectors must be protected from contamination either by the use of appropriate appropria te co'ers or by immersing them in receptacles containing chlorinated water.

&.!.!.!

4ater &ervicing .uring 6reeing Conditions

8)e follo5in$ actions must be follo5ed to revent free%in$ of t)e 5ater in t)e aircraft 5ater tan4s and lines durin$ free%in$ conditionsB 4

Drain t)e aircraft 5ater tan4s if instructed by t)e oeratin$ airline as er t)e oeratin$ airline rocedures. rocedures.

4

(nsure t)e fill line is fully drained before closin$ t)e c a to revent free%in$ of fluid inside. Caution: ee aircraft car$o doors closed to revent 5ater lines from free%in$ 5)en t)e car$o comartments are not bein$ loaded or offloaded. Do not attemt to remove t)e fro%en substance in t)e fill lines or connections or on t)e service anels. ontact maintenance immediately immediately..

&.#

0oilet &ervicing

&.#.1

Introduction

8)e comlete rocedure for servicin$ t)e aircraft toilet 5aste tan4 consists of t)e follo5in$ # stesB 4

Drainin$ of t)e 5aste tan4@sA

4

/lus)in$ of t)e 5aste tan4@sA

4

"ddin$ an amount of re-c)ar$e re-c)ar$e and?or a concentrated concentrated deodorant rec)ar$e rec)ar$e roduct>as roduct>as alicable. Caution: 8oilet 8o ilet fluids are corrosive. Prior to servicin$7 insect t)e toilet servicin$ anel on t)e aircraft for si$ns of lea4a$e. If any )ori%ontal blue strea4s are observed7 t)e blue strea4 must be cleaned rior to servicin$. "fter cleanin$7 loo4 a$ain for si $ns of lea4a$e. 9lue ice build-u in )i$)er altitudes may influence air5ort)iness. In case of a ossible lea47 immediately inform t)e airline reresentative7 $round en$ineer7 or advise t)e fli$)t cre5.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>&1

IGOM)Chapter 

&.#.!

H'giene Precautions

4

,ear )eavy rubber $loves7 eye rotection and rotective clot)in$ a$ainst )armful 5astes 5)en erformin$ toilet servicin$.

4

Do not ar4 t)e toilet service unit in t)e same area as t)e 5ater service unit nor at t)e 5ater fillin$ oint. Caution: Once an a$ent )as erformed toilet servicin$ on an aircraft7 t)e same a$ent C!++O0 erform 5ater servicin$ durin$ t)e same s)ift.

&.#.#

0oilet &ervicing Procedure

(ac) aircraft tye )as secific requirements for toilet servicin$ and t)e amount of rec)ar$e and?or concentrated deodorant rec)ar$e roduct. roduct. Refer to t)e oeratin$ airlineCs GOM for aircraft tye secific instructions for more details.

&.#.#.1

General

4

Prior to oenin$ a toilet service anel7 c)ec4 for stains around t)e anel.

4

,)ile oenin$ t)e service anel7 stay clear and 5atc) for si$ns of lea4a$e.

4

Stay clear of t)e drain fittin$ ca 5)ile oenin$7 and 5atc) for si$ns of lea4a$e.

4

If required for a recirculation toilet7 stir u t)e 5aste tan4 contents 5it) an aroriate stic4.

4

Ma4e sure t)e drain )ose =-fittin$ =-fittin$ coulin$ is connected correctly7 before a drain valve )andle is ulled.

4

(mty t)e 5aste tan4@sA.

4

/lus) t)e 5aste tan4@sA t5ice and emty t)em a$ain.

4

Prec)ar$e t)e tan4@sA 5it) t)e correct quantity of 5ater and disinfectant>as alicable.

4

/ill t)e 5aste tan4@sA 5it) t)e correct amount of 5ater and concentrated deodorant rec)ar$e ac4ets or re-mi2ed fluid as alicable. F

4

/or aircra aircraft ft equied equied 5it) 5it) a conventiona conventionall toilet system7 system7 fill fill t)e 5aste 5aste tan4@sA tan4@sA 5it) 5it) t)e correct correct amount amount of 5ater 5ater and and rec)ar$e7 or concentrated deodorant rec)ar$e.

"fter servicin$ ensure t)at t)ere t)ere are no lea4s at t)e drain fittin$ ca and t)e end end of t)e drain )ose =-fittin$ =-fittin$ coulin$.

4

lose t)e no%%le ti$)tly in order to revent t)e accumulation of ice durin$ fli$)t and 5ie off residual 5ater and disinfectant.

4

)ec4 for ossible lea4a$e.

4

"fter servicin$ close and latc) t)e fittin$ cas and service anel door. door.

Note: nform aircraft maintenance or flight crew, if5 •

6luid lea&age is obser'ed.

•

+he drain 'al'e will not open or the waste tan& cannot be drained.

•

Report any spillage of waste to the super'isor.

.raining 4 4

Drain t)e aircraft 5aste system into t)e 5aste tan4 of a 8o 8oilet ilet Service
Note: Drain the waste tan&s one at a time for optimal results.

&.#.#.!

&ervicing .uring 6reeing Conditions

8a4e 8a 4e t)e follo5in$ measures to revent free%in$ of t)e fluid in t)e aircraft toilet tan4s and lines durin$ free%in$ conditionsB 4

4

4

Drain t)e 5aste tan4s if t)e aircraft is ar4ed in t)e oen for several )ours 5it)out electrical o5er suly and t)e temerature temeratur e is7 or is e2ected to be7 belo5 t)e free%in$ oint7 as er t)e oeratin$ airline rocedure. /ill t)e aircraft toilet system only after electrical o5er suly )as been restored7 and as close to fli$)t dearture time as ossible. (nsure t)e fill line is fully drained before closin$ t)e c a to revent free%in$ of fluid in t)e fill line. Caution: Do not attemt to remove t)e fro%en substance in t)e fill lines or connections or on t)e service anels. ontact maintenance immediately immediately..

&.#.#.#

Inoperative 0oilet &'ste,s

If defects of t)e toilet system revent re$ular servicin$B 4

"s4 qualified tec)nical tec)nical staff - if available - for assistance assistance @e.$. removal of anels7 etc.A. etc.A. F

If no tec)nic tec)nical al staff staff is availab available7 le7 inform inform t)e t)e /li$)t /li$)t re5 re5 or an an airline airline reresen reresentative tative..

IGOM>&!

#RD (DI8ION7 ;"N<"R= !31&


&.& &.&.1

&a"et' .uring 6ueling/.e"u 6ueling/.e"ueling eling 6ueling &a"et' one

8)e /uelin$ Safety Uone @/SUA is defined as an area of at least # meters in any direction from t)e centre-oint of all fuel vent e2its7 refuelin$ lu$s7 aircraft refuelin$ orts7 fuel )ydrants7 fuel )oses and fuelin$ ve)icles. 8)is distance may be furt)er increased as required by local airort or civil aviation re$ulations.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>&#

IGOM)Chapter 

,it)in t)e /uelin$ Safety Uone @/SUA7 all ersonnel must ensure t)at t)eyB 4 4

4

do NO8 smo4e do not use "N= )and )eld ortable electronic devices7 includin$ cell )ones7 ortable music layers7 ortable $ame units or an eariece or )eadset only use comany issued and aroved radios7 radio tele)ones7 a$ers7 torc)es7 lams and li$)tin$ systems. 9attery c)ar$ers must not be oerated

4

enter t)e /SU only 5)en required by your resent ob tas4 resonsibility

4

assume t)at fuelin$ is ta4in$ lace anytime a fuel ve)icle is on t)e stand durin$ aircraft servicin$ and fuel )oses connected

4

do not leave ve)ic le en$ines runnin$ unnecessarily

4

osition all GS( and ve)icles so t)ey do not obstruct t)e fuelin$ ve)iclesC escae route

4

do not allo5 any assen$ers to enter t)e /SU

4

avoid t)e use of motori%ed GS( 5it)in t)e /SU

4

do not ar4 any equiment in t)e /SU

4

ensure fuel )oses are rotected and all $round equiment is 4et a minimum of 1 metre @# ftA a5ay from any fuel )ose on t)e stand t)at is connected bet5een a fuel truc4 and an aircraft.

&.&.!

6uel &pillage

8a4e 8a 4e t)e follo5in$ safety measures 5)enever a fuel sill occursB 4

"ctivate t)e emer$ency emer$ency s)ut-off valve 5)ere installed. installed.

4

"lert t)e erson in c)ar$e of fuelin$ fuelin$ and?or t)e Pilot in ommand of t)e silla$e.

4

ontact t)e local fire service if not already done.

4

6erify 6er ify 5it) aut)orities?suervisor 5)et)er to sto all activity around t)e aircraft.

4 4

"s far as ossible7 restrict all activities inside inside and outside t)e sill area to reduce t)e ris4 of i$nition. Secure t)e area 1' metres from t)e contaminated area.

IGOM>&&

#RD (DI8ION7 ;"N<"R= !31&


&.&.#

Re"ueling/.e"ueling ith Passengers on Board

,)en fuelin$ 5it) assen$ers onboard you mustB 4

4

4

4ee desi$nated escae e2its clear. "n escae e2it may eit)er be a brid$e into a terminal buildin$7 a cabin door or a assen$er stair truc4 ositioned on an oen cabin door. ensure t)at all areas on stand belo5 desi$nated escae e2its are 4et free of any equiment and ve)icles 5)ic) 5ould imede t)e deloyment of an escae slide. not )inder escae routes of assen$ers on board by ensurin$ t)at assen$er stairs and brid$es are c lear of /OD.

Refer to t)e oeratin$ airlinesC olicy re$ardin$ fuelin$ as 5ell as local airorts and re$ulatory requirements. 8)e above is alicable as a minimum standard.

7# 7 #

!dve !d vers rse e 4eath 4eather er Cond Condit itio ions ns

"dverse or oor 5eat)er 5eat)er conditions may )ave a ne$ative imact on aircraft aircraft )andlin$ activities and $round $round safety.

&.'.1

4inter or &lipper' !pron Conditions

,inter 5eat)er brin$s e2tra )a%ards 5)ic) require a5areness and more care on t)e art of ersonnel 5or4in$ on t)e arons to revent accidents. 8)e follo5in$ recautions recautions to reduce accident ris4 must be ta4enB 4 4

4

4

4

Plan additional time for all ram activities and ta4e e2tra care 5)en 5al4in$ across aron surfaces 5)ic) can be sliery. 8a4e e2tra care 5)en drivin$7 esecially aroac)in$ t)e aircraft. Remember t)at ve)icles require $reater distance to sto safely. Oerators of otable 5ater tan4ers and toilet servicin$ ve)icles must be vi$ilant t)at t)ere is no silla$e or lea4a$e t)at can lead to subsequent free%in$. are must be ta4en to 4ee s illa$e and overflo5 to a minimum. lose all entrance and car$o )old doors as soon as ossible and 4ee t)em closed to avoid reciitation or sno5 entry into t)e aircraft. Reduce seeds in sliery aron conditions. "dust all activities and oerations on t)e ram to suit t)e conditions at t)e time.

&.'.!

0hunderstor,s

Refer to local airort or oeratin$ airline olicy. 8)understorm communication may be imlemented in alert )ases and t)e follo5in$ reresents a minimum standard. .anger: Do not 5ear a )eadset connected to t)e aircraft durin$ a t)understor t)understorm m or if a 5arnin$ )as been issued. ,)en li$)tnin$ is resentB 4

do not communicate 5it) t)e fli$)t dec4 usin$ a connected communication )eadset. If necessary7 communicate usin$ standard )and si$nals as s)o5n in t)is c)ater.

4

do not stay in oen areas7 under t)e aircraft loadin$ brid$e or near any ole.

4

sto all $round )andlin$ oerations.

6ueling "ircraft fuelin$ fuelin$ must immediately be stoed and is ro)ibited ro)ibited durin$ t)understorm t)understorm activity. activity.

&.'.#

High 4ind Conditions

:i$) 5inds ose a $reat ris4 of dama$e and t)e follo5in$ minimum recautions s)ould be ta4enB 4

(nsure t)e safety of t)e aircraft by installin$ additional c)oc4s and removin$ all equiment from around t)e aircraft.

4

8a4e 8a 4e e2treme care 5)en oenin$ or closin$ aircraft )old doors.

4

Ma4e sure ar4in$ bra4es are set on all ar4ed GS(.

4

Set ar4in$ bra4es and secure by additional means if necessary7 all non-motori%ed non-motori%ed ram equiment. @i.e. ba$$a$e carts and <*D dolliesA.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>&'

IGOM)Chapter 

&.'.&

High 4inds !ctivit' 0a-le

8)e follo5in$ actions must be ta4en 5)en sustained 5inds and?or $usts of 5ind e2ceedin$ !' 8S are redicted  to E2 E2 to 111 !-ove 111 ,/h <3 ,/h <# ,/h to # ,ph= to E ,ph=
2

2

2

4

(nsure ar4in$ bra4es are set on all $round equiment.

2

2

2

4

(nsure emty <*Ds are secured and doors?curtains are closed.

2

2

2

lear /OD and remove <*Ds from t)e stands.

2

2

2

(mty /OD containers and brin$ inside if not secure.

2

2

2

Susend use of re-conditioned air )oses and store securely. Remove mar4er cones.

2

2

2

(nsure landin$ $ear is c)oc4ed for )i$) 5ind conditions.

2

2

2

Do not elevate cabin service?caterin$ )i$)lifts and assen$er stairs not equied 5it) stabili%ers.

2

2

2

Do not elevate cabin service?caterin$ )i$)lifts and assen$er stairs equied 5it) stabili%ers.

2

2

lose car$o )old?assen$er doors. Refer to airline GOM.

2

2

lose all aircraft access anels.

2

2

Do not elevate booms on deicers.

2

2

Remove GS( from aircraft and secure in osition outside (R" clear of aircraft.

2

2

Secure boardin$ brid$e and osition to minimi%e surface e2osed to t)e direct force of t)e 5ind.

2

2

Retract and lo5er boardin$ brid$e. Position so t)at boardin$ brid$e len$t) oints a5ay from t)e 5ind.

2

7% &a"et' Co Cones Safety cones are a caution si$n for drivers to maintain required safety clearances. ones rotect arts of t)e aircraft a$ainst collision by GS(.

&.+.1 4

4

4

Prior to arrival of t)e aircraft7 ma4e sure t)ere are sufficient serviceable safety cones to rotect t)e aircraft tye to be )andled. Do not aroac) t)e aircraft to osition cones unless all of t)e follo5in$ criteria are metB F

"irc "i rcra raft ft )as )as com come e to a com comle lete te sto sto. .

F

(n$ine (n$ ines s )ave )ave been been s)ut s)ut do5n do5n and are so sooli olin$ n$ do5n do5n..

F

"nti "n ti-c -col olli lisi sion on li$) li$)ts ts are are s5it s5itc) c)ed ed off off..

F

"irc "i rcra raft ft )a )as s bee been n c)o c)oc4 c4ed ed..

Place safety cones on t)e $round in accordance 5it) t)e follo5in$ dia$rams>5it)in a ma2imum of 1 meter out5ard from t)e oint of t)e aircraft bein$ rotected. ones ones must not be laced in )i$) 5ind conditionsB F

4 4

&a"et' Cone Place,ent and Re,oval

"dditional "ddit ional safety safety cones cones may be be needed needed as er er oeratio oerational nal require requirements ments or or local local re$ulations. re$ulations.

GS( must not aroac) t)e aircraft until all safety cones )ave been laced. "ll required safety cones s)all remain in lace until GS( and ve)icle activities around t)e aircraft )ave ceased rior to dearture of t)e aircraft.

4

(nsure all GS( )as been removed from t)e safety %one.

4

Remove t)e safety cones from around t)e aircraft.

4

,)en not in use7 lace t)e safety cones in t)e desi$nated stora$e area.

IGOM>&+

#RD (DI8ION7 ;"N<"R= !31&


&.+.1.1

Cone Place,ent "or 4ing8Mounted 0in *ngine et !ircra"t

#RD (DI8ION7 ;"N<"R= !31&

IGOM>&

IGOM)Chapter 

&.+.1.!

Cone Place,ent "or 6uselage8Mounted 0in *ngine Co,,uter !ircra"t

IGOM>&0

#RD (DI8ION7 ;"N<"R= !31&


&.+.1.#

Cone Place,ent "or 4ing8,ounted 0in Propeller !ircra"t

#RD (DI8ION7 ;"N<"R= !31&

IGOM>&

IGOM)Chapter 

&.+.1.&

Cone Place,ent "or 4ing8Mounted 6our *ngine et !ircra"t

IGOM>'3

#RD (DI8ION7 ;"N<"R= !31&


&.

!ircra"t Chocing

&..1 4

4

Ma4e sure t)at adequate numbers of serviceable c)oc4s are available for t)e aircraft arrivin$ ta4in$ account of t)e ram and?or 5eat)er conditions. Do not aroac) t)e aircraft to osition c)oc4s unlessB F

4

4

4heel Choc Place,ent

"irc "i rcra raft ft )a )as s come come to a co com mle lete te sto sto. .

One desi$nated member of t)e $round staff immediately laces c)oc4s for5ard and aft @if aircraft tye allo5sA of t)e nose $ear. 8)is is t)e first action to ta4e lace around t)e aircraft7 and s)all be comleted before any ot)er activity may ta4e lace. ,ait untilB F

(n$ine (n$ ines s )ave )ave been been s5itc) s5itc)ed ed off off and and are are sooll soollin$ in$ do5 do5n. n.

F

"nti "n ti-c -col olli lisi sion on li$) li$)ts ts are are s5it s5itc) c)ed ed off off..

4

Place c)oc4s for5ard and aft of t)e main $ear in accordance 5it) t)e alicable normal c)oc4 lacement dia$ram.

4

,al4 to5ards t)e main $ear in a at) arallel to t )e fusela$e.

4

Remove any temorarily-laced temorarily-laced nose $ear c)oc4s7 if alicable.

4

Give t)e )oc4s InsertedH )and si$nal to t)e fli$)t dec4 cre5. .anger: ,)en lacin$ 5)eel c)oc4sB Stand 5ell clear of t)e at) of t)e tires7 as s erious inury could occur if t)e aircraft be$ins to roll rior to t)e final lacement of t)e c)oc4s. "roac)?leave t)e t)e main landin$ $ear from t)e front front or rear. 8)is 8)is minimi%es t)e ris4 of serious inury since aircraft tires are desi$ned to burst in t)e direction of t)e 5in$tis.

Note: •

• •

0hen inserting wheel choc&s, position one choc& in the center in front and one behind the tire2s4, parallel to the wheel a7le and only lightly touching the tire. 6or double a7le gears, the choc&s are positioned forward of the front tire and aft of the rear tire on the gear. f the aircraft is par&ed on a slope, place the choc&s firmly against the down side of the tire. -liminate space between a wheel choc& and the tire to reduce the chances that the aircraft will 89ump: a wheel choc& by getting a rolling start.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'1

IGOM)Chapter 

&..!

+or,al Choc Place,ent .iagra,s 0urnaround
!ircra"t ith dou-le a(le ,ain8gear -ogie
!ircra"t ith triple a(le ,ain8gear -ogie

!ircra"t ith center and -od'8gear -ogies

Indicates a temorary c)oc4 lacement in t)e normal rocedure

IGOM>'!

#RD (DI8ION7 ;"N<"R= !31&


&..#

Regional !ircra"t Chocing +or,al 0urnaround Regional !ircra"t

4

4

4

On arrival7 first c)oc4 nose $ear only Once t)e roellers )ave been safely secured usin$ aroriate tie-do5n stras7 c)oc4s are laced for5ard and aft of left main $ear. R;>only nose $ear to be c)oc4ed @do not c)oc4 m ainsA.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'#

IGOM)Chapter 

&..&

*nhanced Choc Place,ent .iagra,s

Re"er to the Operating !irlineAs GOM "or an' 9ariations in High 4ind Chocing Conditions7 Paring !ircra"t Out o" &ervice/+ight8&top/High 4inds !ircra"t ith single a(le ,ain8gear -ogie +ote +o te:: +o no nose se ge gear ar ch choc ocs s on ai airc rcra ra"t "t i ith th sp spra ra' ' de"lectors

!ircra"t ith dou-le a(le ,ain8gear -ogie
!ir irc cra ra""t ith tri trip ple a(l (le e ,a ,ain8 n8ge gear ar -og ogiie

!ir irc cra ra""t i ith tri rip ple a(le ce cen nter an and -od'8g 8gea earr -o -ogie ies s

IGOM>'&

#RD (DI8ION7 ;"N<"R= !31&


Paring aircra"t out o" service/+ight8&top/High 4inds Regional !ircra"t 4

4

Once t)e roellers )ave been safely secured usin$ aroriate tie-do5n stras7 c)oc4s are laced for5ard and aft of left main $ear. R;>only nose $ear to be c)oc4ed @do not c)oc4 m ainsA.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>''

IGOM)Chapter 

&.0

Hand &ignals

&.0.1 Introduction In order to standardi%e J$round staff>$round staff>$round staffK communication or J$round staff>fli$)t staff>fli$)t cre5K communication7 t)e follo5in$ )and si$nals are definedB 4

4

4

4

Guide Man Hand &ignals >to be used by a secific $uide man in direct liaison 5it) t)e equiment oerator to facilitate movements of any tye of GS(. Marshalling Hand &ignals >to be used by $round staff7 to assist t)e fli$)t cre5 durin$ maneuverin$ of t)e aircraft and en$ine startin$. 0echnical/&ervicing Hand &ignals >to be used by $round staff to communicate tec)nical?ser tec)nical?servicin$ vicin$ information to fli$)t cre57 and by fli$)t cre5 to communicate tec)nical?servicin$ information to $round staff. Push-ac Hand &ignals >to be used durin$ t)e tractor?to5bar connection?disconnection rocess7 and at t)e start and end of t)e us)bac4 oeration.

&.0.!

Conditions "or ?sing Hand &ignals

8)e erson $ivin$ t)e )and si$nals mustB 4

4

9e clearly identified to avoid any ossible confusion.

4

Maintain t)e same role t)rou$)out t)e rocedure.

4

ee in constant7 visual contact 5it) t)e ot)er $round staff and fli$)t cre5 t)rou$)out t)e maneuver. If visual contact is lost7 t)e oeration must sto and not re-commence until visual c ontact is re-establis)ed.

&.0.#

Guide Man Hand &ignals <6or G&*=

0o !tt ttra ract ct Op Oper erat ator orAs As !t !tte tent ntio ion n and and 0ae Co, o,,a ,and nd::

0o *n *nd d Co Co,, ,,an and: d:

"rms )eld above )ead in vertical osition 5it) alms7 alms7 facin$ for5ard.

"rms crossed on c)est.

Meanin$B I am in c)ar$e of of t)is maneuver. =o =ou u 5ill ta4e orders orders only from me.

IGOM>'+

Meanin$B I am no lon$er lon$er $ivin$ you orders. orders.

#RD (DI8ION7 ;"N<"R= !31&


6orard Move,ent <0oard ,an=:

Bacard Move,ent:

"rms a little aside and reeatedly movin$ u5ards7 bac45ards7 bac45ards7 "rms by sides7 alms facin$ for5ard7 s5et for5ard for5ard and bec4onin$ on5ards. u5ard reeatedly. 0urn Right:

0urn $e"t:

*eft arm do5n5ard7 )and e2tended7 ri$)t arm reeatedly moved u5ard bac45ard. Seed of arm movement indicatin$ rate of turn.

Ri$)t arm do5n5ard7 )and e2tended7 left arm reeatedly moved u5ard bac45ard. Seed of arm movement indicatin$ rate of turn.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'

IGOM)Chapter 

$i"t:

$oer:

Stretc) bot) arms to5ard load or equiment7 alm u7 )and movement in u5ard direction.

Stretc) bot) arms to5ard load or equiment7 alm do5n7 )and movement in do5n5ard direction.

!cco,panied Move,ent:

&top:

ome 5it) *oad or equiment. Maintain eye to eye contact 5it) oerator or driver. S5in$ do5n oosite arm.

"rm reeatedly crossed above )ead @t)e seed of t)e arm arm movement must be related to t)e ur$ency of t)e stoA. I,,ediate stop: :ands cross over )ead 5it) clenc)ed fists.

IGOM>'0

#RD (DI8ION7 ;"N<"R= !31&


Indicate .istance:

OD7 !ll is Clear or continue -' our On or .rive !a':

Distance s)o5n bet5een )ands must corresond e2actly 5it) e2istin$ mar$in.

*ift stretc)ed ri$)t arm7 )and closed7 t)umb raised.

Chocs InsertedJ &ta-iliers On:

Chocs Re,ovedJ &ta-iliers O"":

"rms do5n7 )and closed facin$ in5ard7 in5ard7 t)umbs e2tended7 move arms in5ards.

"rms do5n7 )ands closed facin$ out5ard7 out5ard7 t)umbs e2tended7 e2tended7 move arms out5ard.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'

IGOM)Chapter 

0o Interrupt Poer &ource

&top *ngine:

<*lectricit'; 6uel; !ir=:

Ri$)t arm and )and level 5it) s)oulder7 alm do5n5ard )ori%ontally s5in$in$ from e2tended arm to t)roat.

Ri$)t arm and )and level 5it) s)oulder7 alm do5n5ard7 )and on t)roat ma4in$ )ori%ontal move to t)e ri$)t7 assin$ )and across t)roat.

0o Connect or .isconnect:

Braes On/O"":

Raise left arm and )and7 5it) fin$ers e2tended )ori%ontally. )ori%ontally.

Ri$)t arm and )and raised )ori%ontally in front of body.

Connect: Ri$)t )and 5it) clenc)ed fist movin$ u5ard to contact left alm.

Release -raes: ,it) fist clenc)ed7 t)en e2tend fin$ers7 alm in5ard.

.isconnect: Ri$)t )and 5it) clenc)ed fist leavin$ left alm do5n5ard.

*ngage -raes: ,it) e2tended fin$ers7 alm in5ard7 t)en clenc) fist.

IGOM>+3

#RD (DI8ION7 ;"N<"R= !31&


&.0.& 4

Marshalling Hand &ignals <6or !ircra"t=

Do not erform aircraft mars)allin$ unless it is ermitted by t)e local airort aut)ority and you )ave been trained and aut)ori%ed.

4

Give mars)allin$ )and si$nals from a osition for5ard for5ard of t)e aircraft 5)ile facin$ and 5it)in vie5 of t)e ilot.

4

Insu In suff ffic icie ient nt ar aron on li$ li$)t )tin in$ $

F

Poor visibility

F

Ni$)t co con nditio ion ns

F

,)en ,)e n requir required ed by local local "ir "irort ort "ut) "ut)ori oritie ties s or re$ula re$ulatio tions. ns. Caution: 8o avoid any ossible confusion by t)e /li$)t re57 do not use $uide man )and si$nals for equiment until all aircraft mars)allin$ )as been comleted.

Note: •

•

+he hand signals printed on the following pages are illustrated with the use of wands. +he meaning of the signals remains the same when bats, glo'es or illuminated torch lights are used. t is not possible to gi'e signals for engaging;releasing engaging;releasing par&ing bra&es with the use of bats or illuminated torch lights.

Identi"' Gate

Raise fully e2tended arms strai$)t above )ead 5it) 5ands ointin$ u7 move )ands fore and aft to 4ee from blendin$ into bac4$round.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>+1

IGOM)Chapter 

Continue to 0a(i &traight !head

9end e2tended arms at elbo5s and move 5ands u and do5n from 5aist to )ead.

&lo .on

Move e2tended arms do5n5ards in a Jattin$ $estureK7 movin$ 5ands u and do5n from 5aist to 4nees.

IGOM>+!

#RD (DI8ION7 ;"N<"R= !31&


0urn Right <6ro, the Pilots Point o" 9ie=

,it) left arm and 5and e2tended at a 3V an$le to t)e body7 ri$)t )and ma4es t)e come a)ead si$nal. 8)e rate of si$nal motion indicates to t)e ilot t)e rate of aircraft movement desired.

0urn $e"t <6ro, the Pilots Point o" 9ie=

,it) ri$)t arm and 5and e2tended at a 3V an$le to t)e body7 left )and ma4es t)e come a)ead si$nal. 8)e rate of si$nal motion indicates to t)e ilot t)e rate of aircraft movement desired.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>+#

IGOM)Chapter 

&top/*,ergenc' &top

/ully e2tend arms and 5ands to cross above t)e )ead.

Hold Position/&tand8-'

/ully e2tend arms and 5ands do5n5ards at a &'V an$le to t)e sides. :old t)e osition until t)e aircraft is clear for t)e ne2t maneuver.

IGOM>+&

#RD (DI8ION7 ;"N<"R= !31&


Proceed to +e(t Marshaller or as .irected -' 0oer/Ground Control

Point bot) arms u5ard7 move and e2tend arms out5ard to side of body and oint 5it) 5ands to direction of ne2t mars)aller or ta2i area.

*nd Marshalling

Perform a standard military salute 5it) ri$)t )and and?or 5and to disatc) t)e aircraft. Maintain eye contact 5it) t)e fli$)t cre5 until t)e aircraft )as be$un to ta2i.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>+'

IGOM)Chapter 

6ire

/ire>Move ri$)t )and in an e2a$$erated fi$ure of ei$)t @0A7 or a fannin$ tye motion7 from t)e s)oulder to t)e 4nee7 5)ile at t)e same time ointin$ 5it) t)e left-)and 5and to t)e area of t)e fire.

&et Braes

Raise )and ust above s)oulder )ei$)t 5it) oen alm. (nsurin$ eye contact 5it) t)e fli$)t cre57 close )and into a fist. .O +O0 move until receit of t)umbs u ac4no5led$ment from t)e fli$)t cre5.

IGOM>++

#RD (DI8ION7 ;"N<"R= !31&


Release Braes

Raise )and ust above s)oulder )ei$)t 5it) )and closed in a fist. (nsurin$ eye contact 5it) t)e fli$)t cre57 oen alm. .O +O0 move until receit of t)umbs u ac4no5led$ment from t)e fli$)t cre5.

Chocs Inserted

,it) arms and 5ands fully e2tended above )ead7 move 5ands in5ard in a Jabbin$K motion until t)e 5ands touc).

#RD (DI8ION7 ;"N<"R= !31&

IGOM>+

IGOM)Chapter 

Chocs Re,oved

,it) arms and 5ands fully e2tended above )ead7 move 5ands out5ard in a Jabbin$K motion. .O +O0 remove c)oc4s until aut)orised by t)e fli$)t cre5.

&tart *ngines

Raise ri$)t arm to )ead level 5it) 5and ointin$ u and start a circular motion 5it) )and7 at t)e same time 5it) t)e left arm raised above )ead level oint to aircraft.

IGOM>+0

#RD (DI8ION7 ;"N<"R= !31&


*,ergenc' *ngine &hut .on

(2tend arm 5it) 5and for5ard of body at s)oulder level7 move )and and 5and to to of left s)oulder and dra5 5and to to of ri$)t s)oulder in a slici n$ motion across t)roat.

&.0.'

0echnical/&ervicing Hand &ignals@Ground &ta"" to 6light Cre

4

Only use manual si$nals 5)en v erbal communication is not ossible.

4

Ma4e sure ac4no5led$ement is received from t)e fli$)t cre5 on all occasions.

Connect 0o 0o-ar: -ar:

9rin$ arms above t)e )ead and $ras forearm 5it) oosite )and.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>+

IGOM)Chapter 

!ir ?p <&uppl' Pressurised !ir "or *ngine &tart=:

,ave arms u  do5n from t)i$) to 5aist 5it) alms u.

Connect/.isconnect Ground Poer 0o connect ground poer:

:old arms fully e2tended above )ead7 oen left )and )ori%ontally and move fin$er tis of ri$)t )and into and touc) t)e oen alm of left )and @formin$ a J8KA. "t ni$)t7 illuminated 5ands can also be used to form t)e J8K above t)e )ead.

IGOM>3

#RD (DI8ION7 ;"N<"R= !31&


0o disconnect poer:

:old arms fully e2tended above )ead 5it) fin$er tis of ri$)t )and touc)in$ t)e oen )ori%ontal alm of t)e left )and @formin$ a J8KA7 t)en move ri$)t )and a5ay from t)e left. .O +O0 disconnect o5er until aut)orised by t)e fli$)t cre5. "t ni$)t7 illuminated 5ands can also be used to oen t)e J8K above t)e )ead.

!""ir,ative/!ll Clear

Raise ri$)t arm to )ead level 5it) 5and ointin$ u or dislay )and 5it) t)umbs u7 left arm remains at side by 4nee.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1

IGOM)Chapter 

+egative

:old ri$)t arm strai$)t out at 3V from s)oulder and oint 5and do5n to $round or dislay )and 5it) t)umbs do5n7 left )and remains at side by 4nee.

Interphones

(2tend bot) arms at 3V from body and move )ands to cu bot) ears.

IGOM>!

#RD (DI8ION7 ;"N<"R= !31&


.o not 0ouch Controls

Raise ri$)t )and above )ead level and close fist or )old 5and in )ori%ontal osition7 left arm remains at side by 4nee.

Open/Close &tairs 6orard/!"t

,it) ri$)t arm at side and left arm raised above )ead at a &'V an$le7 move ri$)t arm in s5eein$ motion to5ards to of left s)oulder.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#

IGOM)Chapter 

&.0.+

0echnical/&ervicing Hand &ignals@6light Cre to Ground &ta""

Braes *ngaged:

Braes Released:

Raised arm and )and7 5it) fin$ers e2tended7 )ori%ontally in front of face. :and is t)en closed to a fist.

Raised arm7 5it) fist clenc)ed7 )ori%ontally in front of face. :and is t)en oened to an oen alm.

Insert 4heel Chocs:

Re,ove 4heel Chocs:

"rms e2tended7 alms out5ards7 out5ards7 and )ands movin$ in5ards. in5ards.

:ands crossed in front of face7 alms in5ards7 and arms movin$ out5ards.

Read' to &tart *ngine
!ll Clear:

One )and raised 5it) t)e aroriate number of fin$ers stretc)ed indicatin$ t)e number of t)e en$ine to be started.

"c4no5led$ement "c4no5led$e ment of all $round actions.

IGOM>&

#RD (DI8ION7 ;"N<"R= !31&


&.0. Push-ac Hand &ignals@Headset Operator to 0ug .river 9ehicle Braes O""

Raise )and ust above s)oulder )ei$)t 5it) closed fist and ensuring e'e contact ith tug driver oen alm.

Clear to Push

:old arm strai$)t out at a 3V an$le from t)e s)oulder and dislay )and 5it) t)umb u. 8)is indicates to t)e tu$ driver t)at all equiment is clear of t)e aircraft7 t)e c)oc4s )ave been removed7 t)e aircraft bra4es are off and t)e fli$)t cre5 )as $iven clearance to commence us)bac4.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'

IGOM)Chapter 

+egative/Hold

:old arm strai$)t out at 3V an$le from t)e s)oulder and dislay )and 5it) t)umb do5n. 8)is indicates to t)e tu$ driver t)at t)e aircraft is not ready for us)bac4 and to )old osition.

9ehicle Braes On/&top

Raise )and ust above s)oulder )ei$)t 5it) oen alm and ensuring e'e contact ith tug driver close into a fist. "t t)e end of t)e us)bac4 also indicates to tu$ driver t)at aircraft bra4es )ave been set. 8u$ driver s)ould return t)e si$nal to t)e :eadset oerator to confirm ve)icle bra4es set.

IGOM>+

#RD (DI8ION7 ;"N<"R= !31&


&lo .on

,it) )and at a &'V an$le do5n5ard to t)e side ma4e a Jattin$K motion.

Change o" Push-ac .irection

8ouc) 8o uc) nose 5it) fin$er and 5it) arm at a 3V an$le to t)e s )oulder7 oint in t)e direction t)at t)e aircraft needs to be turned to.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>

IGOM)Chapter 

&.0.0 Push-ac Hand &ignals@4ingaler to Headset Operator/0ug Operator/0ug .river Clear to Move !ircra"t

Raise one fully e2tended arm 5it) 5and strai$)t above )ead and 5it) t)e ot)er arm and 5and at a &'V an$le do5n5ard to t)e side.

&top Move,ent o" !ircra"t

/ully e2tend arms and 5ands to cross above t)e )ead.

IGOM>0

#RD (DI8ION7 ;"N<"R= !31&


Hold Move,ent o" !ircra"t

/ully e2tend arms and 5ands do5n5ards do5n5ards at a &'V an$le to t)e sides. :old t)is osition until it is clear for t)e aircraft to move.

7>

!ir irc cra ra"t "t !r !rri riva vall

&..1

!ctions Prior to !rrival

4

onduct /OD c)ec4 on entire stand removin$ all debris.

4

Ma4e sure t)e stand surface c ondition is sufficiently free of ice7 sno57 etc.7 to ensure safe aircraft movement.

4

4

Ma4e sure t)e aircraft at) and ram area is free of obects and obstacles 5)ic) t)e aircraft may stri4e or endan$er ot)ers due to et blast effects. Ma4e sure all Ground Suort (quiment (quiment @GS(A is ositioned 5ell clear of t)e aircraft at)7 outside t)e (quiment Restraint Restraint "rea @(R"A.

4

Ma4e sure aircraft doc4in$ $uidance system is oeratin$7 or mars)allin$ staff is resent.

4

Ma4e sure additional $round ersonnel @suc) as 5in$ 5al4ersA are resent @if requiredA. .anger: "ll ersons not involved in t)e t)e aircraft arrival oeration oeration must stay 5ell clear of t)e arrivin$ aircraft aircraft and must not aroac) t)e aircraft untilB 8)e en$ines )ave been s5itc)ed off and are soolin$ do5n. 8)e anti-collision li$)ts )ave been s5itc)ed off7 and 8)e main $ear 5)eel c)oc4s are ositioned. learance to aroac) t)e aircraft )as been $iven by t)e a$ent resonsible for t)e arrival oeration7 if alicable.

Prior to t)e arrival of t)e aircraft7 t)e follo5in$ equiment must be serviceable and available on t)e standB 4

)oc4s @as required by aircraft tyeA

4

Safety ones @as required by aircraft tyeA

4

Ground o5er @as requiredA

4

Preconditioned Precondition ed air @as requiredA

4

:eadset inter)one @if alicableA

4

Day or ni$)t 5ands @5)ic)ever is alicableA

#RD (DI8ION7 ;"N<"R= !31&

IGOM>

IGOM)Chapter 

&..! 7>7271 7> 7271

&tandard !rrival Procedure !ircra" !ir cra"tt !rriv !rrival al at a &tand &tand or Open Open Ra,p

/or a standard arrival rocedure at a stand 5it)out an automated $uide-in system or at an oen ramB 4

4

4

4

"s aircraft aroac)es aroac)es t)e stand area7 t)e mars)aller oints to t)e $uide-in line on t)e ram to be follo5ed by t)e aircraft by standin$ at t)e t o of t)e $uide-in line and $ivin$ t)e JID(N8I/= S8"NDK S8"NDK si$nal. ,)ile t)e aircraft ta2ies alon$ t)e $uide-in line7 t)e mars)aller $ives t)e Jontinue to 8a2i a)eadK si$nal 5it) mars)allin$ 5ands. 8)e nose 5)eel s)ould follo5 t)e lead-in line all t)e 5ay to t)e aroriate sto oint.
4

Once t)e aircraft )as come to a comlete sto and all conditions for c)oc4in$ are met7 t)e aircraft can be c)oc4ed.

4

Ground o5er and Pre-onditioned Pre-onditioned "ir are connected @if required?availableA.

4

If at any time durin$ aircraft movement you are unsure or identify an imminent dan$er7 S8OP S8OP t)e aircraftW

&..!.!

!ctions !"ter !rrival

?pon aircra"t stopping: 4

Position 5)eel c)oc4s at nose landin$ $ear 5)eels.

4

Position and connect t)e Ground Po5er
!"ter engines have -een sitched o""; are spooling don and anti8collision lights have -een sitched o"": 4

Position 5)eel c)oc4s at t)e main landin$ $ear 5)eels and confirm to fli$)t cre5.

4

Position t)e assen$er boardin$ device@sA after confirmin$ t)ere is no dama$e on t)e cabin door area of t)e aircraft.

4

Position t)e safety cones.

4

onduct an arrival 5al4around to insect for dama$e on t)e follo5in$ arts of t)e aircraftB F

"ll car$o doors

F

"ll acc access ess a anel nels s and and servi servicin$ cin$ ac acces cess s oin oints ts

F

"ircraft fu fusela$e

F

"irc "i rcra raft ft en en$i $ine ne co co5l 5lin in$s $s

F

"irc "i rcra raft ft as asse sen$ n$er er do door ors. s.

4

Give clearance for GS( to aroac) aircraft.

4

Remove nose $ear c)oc4s @temorary lacement onlyA.

Note: f any damage is found, report it immediately to super'isor and do not approach the aircraft with any G<- in the area where the damage has been found.

Caution: If an aircraft arrives 5it) an unserviceable anti-collision anti-collision li$)t7 do not aroac) t)e aircraft until )eadset communication )as been establis)ed 5it) t)e fli$)t cre5.

IGOM>03

#RD (DI8ION7 ;"N<"R= !31&


&..# 7>73 7 >7371 71 4 4

4

Ground &upport *uip,ent on !rriving !ircra"t Grou Gr ound nd Po Poe err ?nit ?nit
It is ermitted to re-osition a GP< inside t)e (R" rovided t)ere is an assi$ned GP< ar4in$ osition. Position t)e GP< on t)e ri$)t-)and side of t)e nose arallel to t)e aircraft center line 5it) t)e to5bar facin$ a5ay from t)e aircraft as s)o5n belo5. Set ar4in$ bra4e?c)oc4 t)e GP<.

&..#.!

Cooling/Heating ?nits/Pre8Conditioned !ir
"s art of t)e fuel conservation ro$rams of most airlines7 re-conditioned re-conditioned air is required at all airorts t)at rovide on-stand reconditioned air. Refer to t)e oeratin$ airlineCs manual for t)e s ecific aircraft tye for t)e l ocation of t)e P" access anel on t)e aircraft. 0o connect PC!: 4

Oen access anel.

4

onnect $round re-conditioned air unit to aircraft.

4

Start u $round re-conditioned air unit.

4

On t)e $round re-conditioned air unit7 select t)e desired coolin$ or )eatin$ air temerature or osition t)e selector in t)e aroriate osition.

0o disconnect PC! 4

S)ut do5n $round re-conditioned air unit.

4

Disconnect $round re-conditioned air unit from aircraft.

4

lose t)e access anel.

4

Retract t)e P" )ose to t)e fully sto5ed and secured osition.

71 71 

!ir irc cra"t .o .oor ors s

4

Do not oerate !+ aircraft doors unless you )ave been trained and aut)ori%ed to do so.

4

See4 assistance from maintenance ersonnel if any difficulty is e2erienced durin$ normal door oeration. Caution: Do not oerate or leave doors oen in 5inds e2ceedin$ t)ose indicated in t)e manufacturerCs limitations. limitations.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>01

IGOM)Chapter 

&.13.1

Ca-in !ccess .oors

71 71 71 71771

Gen ene eral

8)ere are variances bet5een airlines re$ardin$ resonsibility for oeratin$ cabin access doors. 8)e oeratin$ airline determines 5)et)er $round staff or cabin cre5 are aut)ori%ed to oerate cabin access doors>all $round ersonnel M
Do not attemt to close t)e cabin access door unless trained and qualified.

4

Guard t)e cabin access door until a qualified erson is resent to close it.

&.13.1.!

Opening Ca-in !ccess .oors

8:IS S(8ION PRO6ID(S G(N(RI S"/(8= PR("<8IONS "ND DO(S NO8 ONSI8<8( 8R"INING ON OP(NING? *OSING O/ "IRR"/8 DOORS. /O**O, OP(R"8ING "IR*IN(CS GOM "ND 8R"INING "S R(E
&.13.1.!.1

Opening o" Ca-in !ccess .oors "ro, Inside -' 0rained Cre

Ground staff s)ouldB 4

noc4 t5ice on t)e door from outside to indicate t)at a boardin$ device is roerly ositioned outside a door to be oened and t)at t)e door s5in$ area is free of obstruction obstructions. s.

4

Stand clear of t)e door and 5ait for t)e cabin cre5 to oen.

4

@"s alicableA "ssist cabin cre5 5it) movin$ t)e door to t)e fully oened osition and en$a$in$ t)e $ust loc4 as necessary.

&.13.1.!.!

Opening o" Ca-in !ccess .oors "ro, Inside -' !uthoried and 0rained Ground &ta""

4

)ec4 t)at t)e door is disarmed.

4

)ec4 t)at all indicators s)o5 t)at it is safe to oen t)e door.

4

)ec4 visually t)at a boardin$ device is ositioned at t)e door.

4

Oen t)e door slo5ly and carefully in accordance 5it) t)e instructions and mar4in$s labeled on t)e door7 and t)e resective aircraft tye secific i nstructions7 and?or your trainin$.

&.13.1.!.#

Opening Ca-in !ccess .oors "ro, Outside ith Cre/Ground &ta"" on Board

4

*oo4 for indications t)at t)e door is disarmed.

4


4

If t)ere is no indication from t)e cabin cre5 t)at t)e door is disarmed7 4noc4 t5ice on t)e door and reeat t)e revious ste.

4

4

4 4

4

4

If t)ere is still no indication from t)e cabin cre5 t)at t)e door is disarmed7 contact t)e Pilot-in-ommand via an oen coc4it 5indo5 or t)e aircraft inter)one system. If t)ere is no cabin cre5 on board and t)e red?oran$e streamer is visible across t)e interior of t)e door 5indo57 t)en do not oen t)e door. Instead7 see4 assistance from airline ersonnel. If you cannot confirm t)at t)e door is disarmed7 DO NO8 OP(N 8:( DOOR. Once you confirm t)at t)e door is disarmed7 oen t)e door slo5ly and carefully in accordance 5it) t)e instructions and mar4in$s labeled on t)e door7 and t)e resective aircraft tye secific instructions. If inte$ral airstairs @ot)er t)an t)ose ermanently affi2ed to a boardin$ doorA are to be used7 sli$)tly oen t)e door until t)e airstairs are fully e2tended. Move t)e door to t)e fully oened osition and en$a$e t)e $ust loc4.

&.13.1.!.&

Opening Ca-in !ccess .oors "ro, Outside ith no Cre/Ground &ta"" on Board

4

*oo4 for indications t)at t)e door is disarmed.

4


4

If you cannot confirm t)at t)e door is disarmed7 DO NO8 OP(N 8:( DOOR.

4

Once you confirm t)at t)e door is disarmed7 t)en oen t)e door slo5ly and carefully in accordance 5it) t)e instructions and mar4in$s labeled on t)e door7 and t)e resective aircraft tye secific instructions.

IGOM>0!

#RD (DI8ION7 ;"N<"R= !31&


4

4

If inte$ral airstairs @ot)er t)an t)ose ermanently affi2ed to a boardin$ doorA are to be used7 t)en sli$)tly oen t)e door @aarA until t)e airstairs are fully e2tended. Move t)e door to t)e fully oened osition and en$a$e t)e $ust loc4.

&.13.1.#

*,-aration or .ise,-aration 0hrough Ca-in !ccess .oors

9efore allo5in$ assen$ers or cre5 embar4ation or disembar4ation via a cabin access door7 ensure t)at t)e boardin$ device is roerly ositioned at t)e door7 and if stairs or inte$ral airstairs are to be used7 t)at bot) $uard rails @if alicableA are e2tended.

&.13.1.&

Closing Ca-in !ccess .oors

4

Ma4e sure service doors are closed immediately after servicin$ is comleted.

4

Receive confirmation from t)e cre5 t)at t)e cabin acces door@sA may be closed for dearture.

4

9efore removin$ t)e last boardin$ device from an aircraft7 inform any $round staff onboard t)e aircraft t)at t)e last cabin access door is bein$ closed and t)e last boardin$ device is bein$ removed from t)e aircraft.

4

*oo4 for any ossible obstructions around t)e door area and remove t)em.

4

Ma4e sure t)e door $ust loc4 is released and assist t)e erson closin$ t)e door by movin$ it to t)e aar osition. Caution: If t)e cabin access door cannot be closed 5it) t)e boardin$ device connected7 t)en t)e oeration must be erformed from from inside t)e aircraft 5it) e2tra vi$ilance and 5it)out assistance of $round staff outside t)e aircraft.

4 4

4

4

Do not remove t)e boardin$ device from t)e aircraft until t)e door is fully closed and l oc4ed. If stairs 5ere used at a cabin access door7 t)en retract t)e stair )andrails if necessary to close t)e door. Remain at t)e to of t)e stair latform until t)e door is fully clos ed7 and t)en descend t)e stairs before t)ey are moved. lose t)e door slo5ly and carefully in accordance 5it) t)e instructions and mar4in$s labeled on t)e door7 and t)e resective aircraft tye secific i nstructions. 9efore leavin$ t)e vicinity of t)e door7 confirm t)at t)e door is roerly seated flus) 5it) t)e surroundin$ airframe and t)at t)e e2terior door )andle is flus) 5it) t)e surface of t)e door.

4

See4 assistance from aircraft maintenance ersonnel any time a door malfunction occurs.

4

Do not retract equiment stabili%ers in advance of t)e cabin door bein$ fully closed.

4

9efore retractin$ equiment from t)e door7 c)ec4 to ensure t)e maneuverin$ area is clear of all obstructions and ersonnel.

4

4

If a assen$er boardin$ stairs unit is used7 t)en retract t)e assen$er stairs canoy. Move t)e equiment to its aroved ar4in$ osition and en$a$e any alicable restraints @suc) as closin$ t)e door on t)e assen$er boardin$ stairs oenin$A. Ma4e sure t)at t)e cabin access door and t)e s urroundin$ door frame and anels s)o5 no visible si$ns of dama$e. F

&.13.1.'

If dama$e dama$e is discovered discovered durin$ durin$ insect insection ion of t)e cabin cabin access door door or frame7 frame7 t)en immedi immediately ately reort reort it to aircraft aircraft maintenance ersonnel7 and if available7 t)e Pilot-in-o Pilot-in-ommand. mmand.

Re8Opening Ca-in !ccess .oors

If a cabin access door is not closed roerly t)en it must be re-oened and re-closed. Ot)er situations 5)en cabin access doors may need to be re-oened include t)e follo5in$B 4

Subsequent delivery of caterin$ and?or sulies7 after t)e assen$er boardin$ devices )ave been removed7 OR

4

Re-connectin$ Re-connectin $ of assen$er boardin$ devices after t)e initial removal. If t)ere is no cre5 on board t)e aircraft7 follo5 t)e alicable Opening Cabin "ccess Doors rocedures in IGOM.

4

4

4 4

4

Once t)e cabin access door )as been closed in rearation for dearture7 dearture7 do not attemt to re-oen any aircraft door 5it)out t)e aut)ori%ation of t)e fli$)t cre5. If you believe a door must be re-oened7 you must notify t)e fli$)t cre5 t)rou$) an oen coc4it 5indo5 or use t)e fli$)t inter)one system. If t)e cre5 requires a door to be re-oened7 t)ey 5ill notify $round staff. Re$ardless of 5)ic) arty requested t)at t)e door be re-oened7 once t)e fli$)t cre5 $ives clearance for t)e door to be reoened7 follo5 t)e actions?stes inB Opening Cabin "ccess Doors. If aut)ori%ation to re-oen t)e door is not $ranted7 do not attemt to re-oen t)e door unless clearance $iven by t)e fli$)t cre5.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>0#

IGOM)Chapter 

&.13.! 71 7 1727 7271 1 4 4

4

4

4 4

4

Manual oeration of an electrically or )ydraulically oerated car$o door may only be erformed by maintenance ersonnel or fli$)t cre5. Do not oen t)e car$o doors until t)e aircraft en$ines )ave been s)ut do5n and t)e anti-collision li$)ts )ave been s5itc)ed off. 9efore ositionin$ loadin$ equiment or any ot)er $round suort equiment at car$o doors and oenin$ car$o doors7 erform a visual c)ec4 for any si$ns of dama$e to t)e doors or surroundin$ areas.

4

4

4

4

If any irre$ul irre$ulariti arities es are discover discovered ed durin$ durin$ t)is visual visual c)ec47 reort reort t)em t)em to aircraft aircraft maintenan maintenance ce ersonnel ersonnel and7 and7 if available7 t)e Pilot-in-o Pilot-in-ommand. mmand.

ar$o doors must be oened usin$ tec)nical stes or belt loaders equied 5it) raised safety rails to reac) t)e car$o doors. <*D loaders must not be used. @Not alicable to main dec4 car$o doorsA. Oen t)e car$o doors in accordance 5it) t)e resective aircraft tye secific instructions. "llo5 adequate sace for door door clearance to avoid equiment obstructin$ obstructin$ t)e free assa$e of t)e t)e door. F

Most aircraf aircraftt lo5er comart comartment ment car$o car$o doors doors )in$e u5ard u5ards. s. 9e a5are a5are t)at 5)en 5)en oenin$ oenin$ or closin$ closin$ car$o car$o doors7 doors7 t)e lo5er ed$e of t)e door 5ill s5in$ do5n before $oin$ u5ard.

F

/or main main dec4 car$o car$o comartmen comartmentt doors7 doors7 remove remove safety barr barrier ier once once t)e main dec4 dec4 loader loader is in ositio osition. n.

If t)e car$o door 5ill not oen7 do not use e2cessive force7 tools or $round suort equiment to us) or ull on t)e door to oen it. ontact aircraft maintenance ersonnel for assistance.

&.13.!.! 4

Open Op ening ing Car Cargo go Hold Hold .o .oor ors s

Do not oerate car$o doors unless trained and aut)ori%ed.

F 4

Cargo Hold .oors

Closing Cargo Hold .oors

Do not oerate car$o doors unless you )ave first been trained and aut)ori%ed. Manual oeration of an electrically or )ydraulically oerated car$o door may only be erformed by maintenance ersonnel or fli$)t cre5B F

9efore 9efor e closin$ t)e car$o car$o doors7 doors7 ensureB ensureB t)at t)at load restrain restraintt and door rote rotection ction nets nets are roerly roerly fitted fitted

F

t)at t)e t)e car$o car$o comartmen comartmentt li$)ts li$)ts )ave )ave been s5itc)e s5itc)ed d off unles unless s required required for carria carria$e $e of "6I "6I

F

t)at t)e t)e door area area includin includin$ $ t)e door door sill and frame frame are are free of $ravel $ravel77 5ater7 5ater7 ice and ot)er ot)er forei$ forei$n n substances substances or obstructions

F

t)att t)e door t)a door and door door fram frame e s)o5 s)o5 no visib visible le si$ns si$ns of of dama$e dama$e

F

t)at any any dama$e dama$e discovered discovered durin$ durin$ t)e t)e insection insection of t)e t)e car$o doors doors and surroundin surroundin$ $ areas?fra areas?frames mes is immediat immediately ely reorted to aircraft maintenance ersonnel and t)e Pilot-in-ommand.

"ll car$o doors must be closed usin$ tec)nical stes or belt loaders equied 5it) raised safety rails to reac) )e car$o doors. <*D loaders must not be used. @Not alicable to main dec4 car$o doorsA. )ec4 t)at door loc4 indicators are en$a$ed?roerly set as alicable and t)at t)e door is roerly loc4ed7 )andles are sto5ed flus) and anels are roerly closed. If a car$o comartment door is not closed roerly roerly77 it must be re-oened and re-closed. Caution: If a car$o door must be re-oened rior to aircraft movement7 aroval from t)e fli$)t cre5 via t)e $round staff resonsible for t)e dearture must be obtained.

&.13.!.# 4 4

4

4 4

4

Re8Opening o" Cargo Hold .oors

If a car$o comartment door is not closed roerly roerly77 it must be re-oened and re-closed. Once t)e re-dearture 5al4around )as ta4en lace7 do not attemt to re-oen any aircraft door 5it)out t)e aut)ori%ation of t)e fli$)t cre5. If you believe a door must be re-oened7 you must notify t)e fli$)t cre5 t)rou$) an oen coc4it 5indo5 or use t)e fli$)t inter)one system. If t)e fli$)t or cabin cre5 requires a door to be re-oened7 t)ey 5ill notify $round staff. Re$ardless of 5)ic) arty requested t)at t)e door be re-oened7 if t)e fli$)t cre5 $ives clearance for t)e door to be reoened7 follo5 t)e actions?stes inB Opening Cabin "ccess Doors. If aut)ori%ation to re-oen t)e door is not $ranted7 do not attemt to re-oen t)e door unless clearance is received from t)e fli$)t cre5.

IGOM>0&

#RD (DI8ION7 ;"N<"R= !31&


&.11

!ircra"t $oading

&.11.1 71 711 17171

&upervision o" !ircra"t $oading Gen ene eral

9efore loadin$7 t)e )old s)all be visually insected for dama$e t)at can affect t)e load caacity. " qualified individual must suervise t)e loadin$ of t)e aircraft and rovide a si$ned confirmation to sayB 4

8)e aircraft )as been loaded as instructed> instructed>includin$ includin$ any secial load instructions

4

8)e condition of loc4s7 restraints or <*Ds )as not affected load caacity

4

8)e bul4 load and <*Ds are correctly secured and loc4s and nets are in use

4

6isible dan$erous $oods ac4a$es 5ere insected rior to loadin$

4

4 4

Secial loads7 includin$ dan$erous $oods )ave been sto5ed and secured accordin$ to re$ulations and oeratin$ airline rocedures 8)e )olds are free of any forei$n obects "ny deviations are noted. noted.

&.11.1.!

$oading o" General Baggage/Cargo

8)e erson resonsible for loadin$ is in c)ar$e of7 and resonsible for7 t)e safe and efficient loadin$ and offloadin$ of t)e aircraft as 5ell as t)e rotection of t)e $oods carried. :e 5ill ensure t)e aircraft is loaded as secified by t)e load a$ent7 in accordance 5it) t)e oeratin$ airline rocedure rocedures. s. 4

8)e erson resonsible for loadin$ s)all be trained in accordance to t)e standards outlined in ":M in ":M +11. +11.

&.11.1.#

$oading o" .angerous Goods <here Carried=

8)e erson resonsible for loadin$ is resonsible for t)e loadin$ of Dan$erous Goods s)iments as described in t)e I"8" DG Manual and must be qualified as er I"8" I"8" Dan$erous Goods Re$ulations trainin$ requirements.

&.11.! 7117271

&a"et' Reuire,ents &peci"ic to !ircra"t $oading Operations General

4

Get assistance 5)en movin$ )eavy articles.

4

Do not use ba$$a$e carts to $ain access to car$o comartments.

4

8)e loader brid$e )ei$)t s)all be monitored durin$ t)e loadin$ rocess and adusted as necessary to maintain a correct ali$nment 5it) t)e car$o )old floor.

4

4

9loc4 or secure car$o 5)ic) 5ill not lie flat on conveyor belts.

4

Pus) DO NO8 P<** containers on and off dollies and loaders.

4

Protect live s)iments from inclement 5eat)er.

4

9e alert for secial?dan$erous $oods s)iments. no5 )o5 t)ey must be )andled and secured.

4

4 4

Oerators of equiment s)all ensure t)at ot)er ersonnel are not entraed by movement of load?allets? Oerators load?allets?containers containers eit)er in t)e aircraft or on t)e loadin$ equiment. Gates of loaded carts s)ould be lo5ered carefully7 in case loose car$o falls out and causes inury inury.. :olds and comartments s)all only be entered or e2ited by usin$ t)e aroriate elevatin$ device and 5)ic) )as been ositioned and secured7 e.$. belt c onveyor and car$o loader.

4

Do not 5al4 bet5een <*Ds or carts bein$ to5ed7 or 5)en t)ey are stationary on t)e ram.

4

,)en loadin$ )as been comleted7 m ove all loadin$ equiment 5ell clear of t)e aircraft.

&.11.!.!

&pecial Precautions hen using Carts

4

Do not 5ed$e li$)t ac4a$es bet5een )eavier items.

4

Do not overload. (nsure curtains or restraints on carts are secured 5)ile transitin$7 @if equiedA.

4

(nsure t)e overall )ei$)t of load ermits safe l iftin$ of eac) iece of l oad durin$ loadin$ and offloadin$ of carts by ersonnel standin$ on t)e $round.

4

,)en usin$ taraulins7 ensure all stras are securely fastened to t)e ba$$a$e c art.

4

,)en not in use t)e bra4in$ system s)all be en$a$ed on all s trin$s of ba$$a$e carts.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>0'

IGOM)Chapter 

&.11.!.# 4

4

&pecial Reuire,ents hen using 0ractors

Drive tractors and carts 5it)in seed limits accordin$ to local airort re$ulations7 and ta4e care to avoid s)ar turns7 er4s and sudden stos. "roac) t)e aircraft aircraft at 5al4in$ seed.

4

*imit t)e number of carts and dollies in a train to t)e m a2imum secified by t)e local airort re$ulations.

4

Do not attemt s)ar turns close to t)e aircraft. ee at least 1m @#ftA a5ay from t)e fusela$e.

&.11.!.& 4 4 4

(nsure roer searation bet5een articles on t)e conveyor belt to avoid ammin$. "dust t)e bac4 of t)e conveyor belt correctly to avoid droin$ droin$ $oods from t)e belt. :andrails s)all be deloyed 5)en a belt loader is used to $ain access to aircraft car$o )olds )o5ever caution s)all be e2ercised 5)ere t)ere is restricted c learance 5it) t)e aircraft fusela$e or en$ines.

&.11.!.' 4 4

&pecial Precautions hen using Belt $oaders

&pecial Precautions hen using ?$. $oaders

DO NO8 stand bet5een loader and movin$ dollies. "li$n dollies correctly to loader. loader.
4

<*D loaders s)ould not be used to transort <*Ds across t)e ram unless secifically desi$ned for t)is urose.

4

Do not move <*Ds until ersonnel are clear of all )a%ards.

4

,)enever ossible7 reverse in a strai$)t line at a 5al4in$ ace7 monitorin$ all sides for clearance.

4

(nsure at) of loader is clear of all obstructions rior to initiatin$ turns.

4

Retract or lo5er )andrails7 latforms and oerators sections to ensure adequate clearance before ositionin$ equiment.

4

(2tend all )andrails before loadin$ or unloadin$.

4

Do not rotate a <*D on a loader elevator latform 5)ile raised or in-transit.

4

9efore removal or reositionin$ of loader7 ensure any load ositioned in t)e door5ay is secured a$ainst roll out. Caution: ,arnin$ ,arnin $ /all :a%ardB Do not ride on t)e elevatin$ latform to $ain access to t)e loader brid$e.

&.11.!.+ 4

4 4

4

8a4e 8a 4e care 5)en ullin$ or us)in$ carts esecially 5)en ram conditions are sliery. ,)en necessary obtain assistance. ,)en removin$ ba$$a$e carts7 t)e tractor s)all be ositioned ointin$ a5ay from t)e aircraft 5in$ and t)e ba$$a$e cart ulled to t)e tractor. (2treme caution must be used 5)en usin$ covered ba$$a$e carts.

&.11.!. 4

4

4

4

Bul $oading o" &,aller !ircra"t

&.11.# 4

$o84ing !ircra"t

8o revent dama$e to aircraft 5it) lo5 5in$s7 ba$$a$e tractors s)all sto aro2imately 1 meter @# ftA from t)e belt loader to un)oo4 t)e carts. Move t )e tractor a5ay and osition t)e carts by )and.

General $oading Precautions

:old ba$$a$e must be insected for si$ns of lea4a$e before loadin$. "ny item of load 5)ic) is not roerly roerly ac4ed and any item t)at may dama$e dama$e or contaminate t)e aircraft must not be loaded. loaded.

4

ontainer curtains must be closed and loc4ed into lace rior to loadin$ t)e <*D into t)e aircraft.

4

ontainers must not be contaminated 5)en loaded @sno57 5ood7 lastic etc.A.

4

4

Do not lace $oods directly on t)e aron.

4

"l5ays observe t)e secific instruction labels and mar4s mar4s suc) as /R"GI*(7 8OP7 8OP7 8:IS SID(
IGOM>0+

#RD (DI8ION7 ;"N<"R= !31&


4

Reort torn @or missin$A ba$$a$e ta$s and car$o labels7 and do not load unless corrected.

4

Reort immediately any dama$e to t)e load7 5)et)er it occurs durin$ )andlin$ or is noticed on arrival.

4

Reort immediately any sills7 unusual fumes or smells7 etc.7 to a Suervisor7 /li$)t re5 or local aut)orities as required.

&.11.& 4

&pills in Cargo Holds

Sills can occur in car$o )olds durin$ loadin$ and in fli$)t due toB Imroer ac4a$in$. Dama$e due to mis)andlin$ rior to loadin$. Imroer loadin$ in t)e comartment.

4 4

4

Sills can be liquid7 $els7 or material in a o5dered or $ranulated $ranulated form. Sills can be )a%ardous corrosive7 flammable7 e2losive7 to2ic or oisonous7 etc. (ven 5ater can cause serious dama$e to electrical comonents and systems. Sills can be corrosive to t)e aircraft structure. Mercury sills are articularly corrosive to t)e e2tent t)at t)e affected aircraft structure may )ave to be c omletely relaced if not cleaned u quic4ly.

It is essential t)at any sill is reorted immediately to Maintenance7 so t)at corrective action can be ta4en.

&.11.'

Cargo Hold Inspection

,)en an offload is comleted7 a final c)ec4 of " ** car$o )olds must be conducted to insect eac) c ar$o )old forB 4

Dama$e to t)e comartment

4

Dama$ed or malfunctionin$ floor loc4s

4

Sills in t)e )old t)at may )ave occurred

4

9a$$a$e or car$o t)at may )ave been left onboard t)e aircraft.

4

"ny ot)er items t)at s)ould not not be resent in t)e )old

" c)ec4 must be conducted in a )old even if on arrival t)e )old 5as 5as reorted as not carryin$ any car$o?ba$$a$e @emtyA. If any dama$e is found to t)e comartment or loc4s7 if a sill )as occurred7 or if any ot)er irre$ularity is found7 it must be immediately reorted to a suervisor7 t)e fli$)t c re57 and?or a comany reresentative as required by oeratin$ airline.

&.11.'.1

Cargo Hold .a,age

"ny dama$e to t)e structure or linin$s of containerised or bul4 )olds may lead to secific loadin$ limitations. 8)erefore 8)erefore77 any dama$e must be reorted. 8)e *oad ontroller s)all be informed accordin$ly. accordin$ly.

&.11.'.!

Co,part,ent &eparator +ets

omartment omartme nt searator nets must be secured rior to all fli$)t deartures. 9et5een offload and onload7 comartment nets must be secured inside aircraft comartments and not left )an$in$ outside7 to avoid clis and attac)ment oints from stri4in$ fusela$e @esecially durin$ adverse 5eat)er conditionsA or inadvertently )oo4ed on GS( and ulled out of t)e aircraft.

&.11.'.#

Cargo .oor Barrier +ets

ar$o door barrier nets must be installed rior to fli$)t dearture to revent car$o from s)iftin$ in fli$)t and dama$in$ or bloc4in$ t)e comartment door.

&.11.'.&

Container/Pallet Restraint &'ste,

"ll container stos and allet loc4s required to secure containers and allets must be e2tended e2tended and loc4ed rior to any fli$)t. fli$)t. 8)is includes car$o )olds t)at are emty7 unless secified by t)e oeratin$ airline. " tactile c)ec4 must be erformed by c)ec4in$ t)e security of eac) loc4 5it) your )ands. )ands.

&.11.+

!dvance $oading Preparation

9efore loadin$ commences7 t)e load s)all be assembled and c)ec4ed a$ainst loadin$ instructions. 4

(nsure <*D lacards are roerly filled out 5it) t)e correct information @se @see e &.11.1& &.11.1&.!A .!A..

4

(nsure <*Ds and all car$o is insected and is fit to be loaded on t)e aircraft.

4

If ossible7 arran$e <*Ds on t)e ram in order of onload.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>0

IGOM)Chapter 

&.11.

!ircra"t Ground &ta-ilit'

*oadin$ or offloadin$ may cause t)e aircraft to become unstable or could cause t)e aircraft to ti. Resect aircraft $round stability requirements durin$ loadin$ and offloadin$ offloadin$.. 4

In $eneral7 offload aft )olds before for5ard )olds 5)en loadin$7 load for5ard )olds before aft )olds.

4

/or car$o aircraft7 a tail suort stanc)ion or nose tet)er m ay be required to be fitted durin$ loadin$ and offloadin$.

&.11.0 71 711 17 771 71

O""loading Procedure &cal &c alin ing g Pro Proce ces ss

If t)e /li$)t re5 e2eriences a )andlin$ irre$ularity on ta4e-off7 t)e /li$)t re5 may request aircraft scalin$ @5ei$)in$ of all ba$$a$e and car$o on boardA at t)e arrival station. "ircraft must not be offloaded 5)en a scalin$ )as been requested until t)e rocess )as been initiated. ontact t)e airline reresentative for details.

&.11.0.!

Identi"'ing &hip,ents Reuiring &peci"ic Handling

omly 5it) any secial )andlin$ requirements. "ll s)iments requirin$ secific )andlin$ 5ill be identified on t)e *DM?PM. 4

Ma4e sure t)at ac4a$es 5it) directional )andlin$ labels are 4et in t)e correct orientation @t)is 5ay u7 etcA.

4

8a4e care 5it) fra$ile items.

&.11.0.#

&a"et' Precautions "or O""load

4

8a4e 8a 4e care 5)en )andlin$ )eavy items.
4

8a4e 8a 4e care 5)en lacin$ items on belt loaders. Ma4e sure t)ey are stable and 5ill not fall off.

4

)ec4 <*Ds durin$ offload for dama$e7 lea4a$e and load stability.

4

)ec4 for incorrectly loaded <*Ds @loc4s not raised7 loc4s or side rails overridden7 etcA.

4

8a4e 8a 4e care if load )as s)ifted durin$ fli$)t.

4

ontainers can ti durin$ movement because t)e base is smaller t)an t)e to7 causin$ a )i$) center of $ravity.

&.11.

$oading Procedure

9efore loadin$ commences7 verify t)e aircraft re$istration 5it) t)e re$istration on t)e loadin$ instruction reort. 4

(nsure onload )as been c)ec4ed a$ainst *IR. ,ei$)ts and <*D numbers numbers must be cross c)ec4ed.

4

(nsure secial equiment @tie do5n stras7 etc.A is available7 as required.

4

(nsure *IR is received and understood by loadin$ cre5. 9efore loadin$ commences7 carry out insection of car$o comartments and restraint system. Reort any defects to suervisor7 t)e fli$)t cre57 and?or a comany reresentative as required by oeratin$ airline. /or car$o s)iments7 ensure t)e nets or tie do5n stras are ti$)t and t)e load is secure. Insect <*Ds for serviceability. Do not load dama$ed <*Ds. Items 5it) directional )andlin$ labels s)ould be loaded so t)at t)e labels 5ill be visible durin$ offload. ,)en loadin$ allets or containers ma4e sure t)at t)e ed$es are eit)er $uided by t)e side rails or fit under t)e stos?loc4s?$uides and t)at t)e )ei$)t of t)e allet allo5s for sufficient clearance in t)e door oenin$. )ec4 t)at t)e assa$e of t)e <*Ds into t)eir osition is not obstructed by stos?loc4s?$uides. (nsure searator nets7 fire barriers7 door nets7 allet loc4s and container stos are installed and loc4ed as required as t)e )old is loaded. ee count of bul4 loaded ba$$a$e by comartment and destination. Document all c)an$es to t)e load and si$n t)e *oad I nstruction Reort. Reort. arry out load verification rior to finalisin$ t)e 5ei$)t and balance.

&.11.13 $ive !ni,als 8ransortation must be in accordance 5it) t)e I"8" *ive "nimals Re$ulation @*"RA. "lso c)ec4 airline manuals7 corresondin$ sections7 for aircraft secific re$ulations7 5)ic) may aly.

IGOM>00

#RD (DI8ION7 ;"N<"R= !31&


&.11.11 4et Cargo 71171171

$oading

8)e *oadin$ Suervisor must c)ec4 ifB 4

8)e 5et car$o is roerly ac4ed and free of lea4a$e.

4

8)e aircraft floor is roerly rotected from ris4 of silla$e.

&.11.1!

0ie8.on

*oose load is usually restrained by searation nets bet5een sections or door rotection nets. Nevert)eless7 certain tye of loads must al5ays be tied-do5n. 8)e follo5in$ is an e2amle of items 5)ic) must al5ays be tied-do5nB 4

"ll )i$) density ac4a$es @s)ar @s)ar an$les7 steel e2trusions7 metallic trun4s7 trun4s7 etc.A.

4

"ll )i$) density ac4a$es @s)ar @s)ar an$les7 steel e2trusions7 metallic trun4s7 trun4s7 etc.A.

4 4 4

Po5er driven 5)eelc)airs @bul4 comartmentA. "6I. "6 I. :uman remains @:
Refer to oeratin$ airline olicy for furt)er requirements.

&.11.1!.1

General Rules

8)e follo5in$ must be considered 5)en alyin$ tie-do5n of car$o. 4

8)e total tie-do5n must ensure restraint in at least t)e follo5in$ directionsB <5ard7 /or5ard and "ft Side5ard

<5ardB

/or5ard and "ftB

#RD (DI8ION7 ;"N<"R= !31&

IGOM>0

IGOM)Chapter 

Rear5ardB

Side5ardB

omleted 8ie-do5n

IGOM>3

#RD (DI8ION7 ;"N<"R= !31&


&.11.1!.!

0ie .on 6ittings

" sin$le tie-do5n fittin$ may receive u to # stras?roes in t)ree different restraint directions @one u and t5o oosite )ori%ontal directionsA. /orces $enerated by t)e load can never act in more t)an one direction at t)e same time7 and t)us t)e fittin$ 5ill never be ulled by more t)an one stra?roe at t)e same time. 8)erefore a fittin$ may never receive more t)an one stra?roe in t)e same direction.

&.11.1!.#

0ie8.on *uip,ent

8rac4 and "nc)or Plate

1-stud and !-stud /ittin$s

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1

IGOM)Chapter 

Outboard Side *oc4 and Side Guide

8ie-do5n Roe

IGOM>!

#RD (DI8ION7 ;"N<"R= !31&


&.11.1!.&

*(a,ple o" 0ie8.on Provisions in Bul Co,part,ent

Caution: 8ie-do5n 8ie-d o5n on any ot)er art of t)e aircraft structure7 or on ot)er restraints t)an t)ose above7 even if equied 5it) rin$s or tie-do5n oints7 is forbidden.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>#

IGOM)Chapter 

&.11.1#

$oad &preading

,)en t)e 5ei$)t of item@sA to be loaded e2ceeds t)e ma2imum floor load er square metre or t)e ma2imum floor load er runnin$ metre of a comartment7 t)e 5ei$)t )as to be sread to revent dama$e to t)e comartment floor. 8)is alies to :("s7 but may also aly to smaller items 5ei$)in$ less t)an 1'3 4 $. Caution: Overloadin$ can cause dama$e to aircraft frames and ribs and consequently can )ave serious imlications for t)e safety of t)e aircraft. 8)e 5ei$)t can be sread by ma4in$ use of sreadin$ 5ood7 in 5)ic) caseB 4

8)e surface to suort t)e 5ei$)t 5ill be enlar$ed.

4

8)e len$t) 5ill be enlar$ed.

8)e *oad "$ent or ar$o 5ill advise t)e sreadin$ requirements for eac) item. 8)e information 5ill be notified on t)e *IR.

&.11.1&

?nit $oad .evices
7117171

General

<*Ds can be divided into t)ree $rousB 4

ontainers

4

Pallets

4

Pallet Nets

(ac) <*D must meet minimum tec)nical secifications to ensure safe restraint of t)e load. 8)ese secifications are ublis)ed in t)e I!0! ?$. 0echnical Manual7

IGOM>&

#RD (DI8ION7 ;"N<"R= !31&


&.11.1&.!

Identi"ication/$a-elling o" ?$.s

IdentificationBB (ac) <*D )as an I"8 Identification I"8" " identification code allo5in$ roer <*D control. 8)e first t)ree identify t)e tye of <*D. 8)e ne2t four or five identify t)e inventory number and t)e last t5o identify t)e airline or ool t)at o5ns t)e container. /or e2amleB 8=P( O/ ON8"IN(R

IN6(N8OR= N
"IR*IN(?POO*

"(

1!#&'

1"

"ll <*Ds must be identified 5it) container?allet container?allet ta$s 5)en loaded. 8)e re-rinted letters letters @in bo2esA i ndicate t)e secific alication of t)e ta$. 4

(ac) ta$ must be fully comleted.

4

One ta$ must be laced in t)e ta$ )older of a container.

4

" cross-c)ec4 must be erformed durin$ t)e loadin$ of t)e <*Ds. 8)e follo5in$ identification numbers must al5ays be c)ec4ed to ensure t)ey corresond 5it) eac) ot)erB <*D number s)o5n on t)e *IR <*D number s)o5n on t)e <*D identification ta$ <*D identification number rinted or stamed on t)e <*D

"ll unit load devices s)ould be mar4ed 5it) t)e 5arnin$ K.!+G*R; .O +O0 4!$D B*04**+ ?$.& OR 0R!I$*R&L . " 5arnin$ si$n may be used. " su$$ested 5arnin$ si$n is s)o5n belo5.

&.11.1&.#

?nit $oad .evice

ause inury to emloyees.

4

Dama$e t)e aircraft structure.

4

Imact On 8ime Performance.

4

Dama$e <*D contents @9a$$a$e and ar$oA.

4

"ffect ,ei$)t ,ei$)t and 9alance load requirements. requirements.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>'

IGOM)Chapter 

&.1! &.1!.1

!ircra"t .eparture Introduction

" dearture is normally conducted 5it) a dialo$ue bet5een fli$)t cre5 and $round staff in c)ar$e of t)e dearture via an inter)one. 8)is rocedure ensures t)e )i$)est level of safety durin$ deartures based on a recise e2c)an$e of information. 8)e $round a$ent in c)ar$e of t)e dearture oeration remains in continuous contact 5it) t)e fli$)t cre5 and is resonsible for t)e $round maneuver. Note: The term “headset” also applies where an interphone system is used.

712 7 1272 72 4

:eadset OeratorB F

4

4hee 4h eell Choc Choc Re, Re,ov oval al 6ia t)e inter inter)one )one77 request c)oc4 c)oc4 removal aroval aroval from from t)e fli$)t fli$)t cre57 cre57 and confirm confirm t)e aircraf aircraftt ar4in$ ar4in$ bra4es are are set.

If )and si$nals are usedB F

dis di sla lay y t)e t)e Se Sett 9ra4 9ra4es esHH )and )and si$ si$na nal l

F

receive receiv e confirmation confirmation from from t)e t)e fli$)t fli$)t cre5 cre5 5)en t)ey dislay dislay t)e 9ra4esH 9ra4esH )and )and si$nal si$nal in resonse resonse

F

dis di sla lay y t)e t)e )oc )oc4s 4s Remo Remove vedH dH )and )and si$n si$nal al

F

receive receiv e a$reemen a$reementt of t)e fli$)t fli$)t cre5 5)en 5)en t)ey t)ey dislay dislay t)e )oc )oc4s 4s RemovedH RemovedH )and si$nal si$nal in resons resonse. e.

4

if t)e fli$)t cre5 does not ac4no5led$e )and si$nals by reeatin$ t)em7 do not remove t)e c)oc4s.

4

:eadset OeratorB onfirm t)e follo5in$B

4

F

t)e airc aircra raft ft ar4i ar4in$ n$ bra bra4es 4es )ave )ave been been set7 set7 e.$. e.$. 9ra4e 9ra4es s Set Set

F

all GS GS( ( )as )as been been disc disconn onnect ected ed fro from m t)e t)e aircr aircraft aft

F

t)e assen$ assen$er er boardi boardin$ n$ stairs stairs )ave been been retract retracted ed from from t)e aircr aircraft7 aft7 ifif alicab alicable le

F

t)e to5 tract tractor or and to5 to5 bar @or to5ba to5barles rless s tractorA tractorA are fully fully secured secured to t)e nose nose $ear $ear and ar4in$ ar4in$ bra4es bra4es are are set on t)e tractor7 if alicable.

:eadset OeratorB F

4

4

Give Giv e cleara clearance nce to $ro $round und sta staff ff to remo remove ve c)oc c)oc4s. 4s.

Remove main $ear 5)eel c)oc4s 5)en directed by t)e :eadset Oerator. Do not remove 5)eel c)oc4s until suc) clearance is $iven. If a c)oc4 is stuc47 t)enB F

remo re move ve itit by ta tai in$ n$ itit 5it) 5it) a sa sare re c)o c)oc4 c477 OR

F 4

4

"dvise t)e t)e :eadset :eadset Oerat Oerator or 5)o 5ill 5ill arran$e arran$e to )ave t)e t)e aircraft aircraft eased eased off t)e c)oc4 c)oc4 usin$ t)e aircr aircraft aft $round $round movement equiment7 after t)e aircraft bra4es )ave been released.

Once t)e c)oc4s )ave been removed7 stand in clear vie5 of t)e :eadset Oerator and $ive t)e )oc4s RemovedH )and si$nal. :eadset OeratorB F

Relay )oc4s )oc4s Remove RemovedH dH )and si$nal si$nal to t)e fli$)t fli$)t cre57 cre57 and ensure ensure t)e t)e fli$)t fli$)t cre5 reeats reeats t)e )oc4s )oc4s Removed RemovedHH )and si$nal as an ac4no5led$ement.

F

Do not leave 5)eel 5)eel c)oc4s c)oc4s on t)e t)e ram. ram. ,)en ,)en not in use7 sto5 sto5 t)em t)em in t)eir t)eir desi$na desi$nated ted sto5a$e sto5a$e lace. lace.

Note: • •

=ose gear wheel choc&s may be remo'ed without notification pro'ided the main gear wheel choc&s are stil l positioned. Once high wind or icy conditions ha'e passed, any additional choc&s that were added to the aircraft may be remo'ed so that choc& placement re'erts to that for normal conditions.

&.1!.#

!ction Prior to .eparture

Prior to dearture of t)e aircraft7 ma4e sure t)atB 4

t)e ram area is clear of all /OD and any loose articles

4

t)e aron surface condition is sufficiently free of ice7 sno57 etc.7 to ensure safe aircraft movement

4

t)e ram area is free of obects?obstacles 5)ic) may be imacted by t)e aircraft or may endan$er ot)ers due to et blast effects

4

all ersons not involved in t)e aircraft dearture dearture oeration must remain c lear of t)e deartin$ aircraft7 be)ind t)e (R"

4

additional $round staff suc) as ,in$ ,al4ers are resent @if alicable?r alicable?requiredA equiredA

4

verbal communication 5it) fli$)t cre5 is establis)ed by means of an inter)one systemB F

Deartures Deartur es usin$ usin$ mars)allin$ mars)allin$ )and )and si$nals 5it)ou 5it)outt any )eadset )eadset communicati communication on are only only conducted conducted in e2cetiona e2cetionall cases.

IGOM>+

#RD (DI8ION7 ;"N<"R= !31&


&.1!.&

Pre8.eparture 0a 0a-le -le

General Prior to aircraft movement7 t)e resonsible $round staff must ascertain t)at t)e follo5in$ requirements are metB *e$endB 00 >to5bar tractor tractor

0B$ >to5barless tractor tractor

PP? >o5ered us) unit unit !PP$IC!B$* 0O

!C0IO+

P?&HB!CD

0O4I+G

0!I O?0

00

0B$

PP?

00

0B$

8)e required Pre-Dearture Servicin$ )ec4s are comlete.

Q

Q

Q

Q

Q

Q

/ire rotection devices are available and correctly ositioned @as er local rulesA.

Q

Q

Q

Q

Q

Q

ommunication 5it) fli$)t cre5 is establis)ed via t)e inter)one system.

Q

Q

Q

Q

Q

Q

8)e at) and area t)at t)e aircraft is movin$ to5ards is clear of obects @/ODA ensurin$ safe aircraft movement.

Q

Q

Q

Q

Q

Q

8)e stand surface condition is sufficiently free of ice7 sno57 etc.7 to ensure safe aircraft movement.

Q

Q

Q

Q

Q

Q

8)e GS( is outside t)e (R"7 and *oadin$ brid$e is fully retracted @if alicableA.

Q

Q

Q

Q

Q

Q

If an "ir Start
Q

Q

Q

,in$ ,al4ers are resent @if alicableA.

Q

Q

Q

8)e air inta4e and blast areas of t)e aircraft en$ines are clear of ersons and obstacles7 suc) as $round suort equiment.

Q

Q

Q

8)e byass in is installed correctly @if alicableA.

Q

Q

Q

Q

Nose $ear steerin$ torque lin4s are disconnected. @if alicableA

Q

Q

Q

Q

"ll ersons involved in t)e aircraft movement stay 5ell clear of t)e dan$er areas around t)e tractor7 landin$ $ear and aircraft en$ines.

Q

Q

Q

Q

Q

Q

Q

Q

Q

" qualified bra4e oerator oerator is in t)e coc4it. ,)eel c)oc4s are not removed from M*G until /li$)t Dec4 )as confirmed t)at "ircraft ar4in$ bra4e is set7 t)e tractor is fully secured to N*G and t)e ar4in$ bra4e of t)e tractor is set.

Q

Q

,)eel c)oc4s are not removed from t)e N*G until t)e o5ered us) unit @PP
8)e comletion of t)ese requirements is indicated to t)e /li$)t Dec4 by means of t)e announcement JGRO
Q

Q

Q

Prior to connectin$ t)e tractor to t)e aircraft7 t)e tractor may be ar4ed in front of t)e aircraft or outside of t)e (R"7 but never be)ind t)e 5in$s.

Q

Q

Q

7127#71

Q

Q Q

Q

8)e tractor and s)earin combination @if alicableA are suitable for t)e oeration7 considerin$ t)e aircraft tye and 5ei$)t7 t)e 5eat)er and surface conditions.

&.1!.'

Q

Q

Q

Q

Pre8.eparture Chec Pre8.eparture 4al !round Chec

8)e re-dearture re-dearture 5al4 around c)ec4 includes7 but is not limited to7 ensurin$ t)e follo5in$B 4

8)e aron is clear of all /OD items t)at may cause aircraft dama$e or ose a ris4.

4

Po5er cables and assen$er boardin$ devices are detac)ed.

4

8)e stand area is clear of obstructions. (quiment and ve)icles are ositioned clear of t)e aircraft at).

4

"dequate clearance e2ists bet5een bet5een t)e aircraft and facilities facilities or fi2ed obstacles alon$ t)e aircraft aircraft movement at).

4

"ll aircraft servicin$ anels and?or )atc)es )atc)es are closed and latc)ed @e2cet - e2ternal e2ternal o5er and )eadset anelsA. anelsA.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>

IGOM)Chapter 

4

4

abin?car$o doors F

)and )a ndle les s are are flus flus) ) 5it) 5it) t)e t)e fu fuse sela la$e $e

F

t)ere t)er e is no visible visible dama$e dama$e on on t)e aircr aircraft7 aft7 artic articular ularly ly around around cabin cabin and car$o doors doors..

"ny abnormalities on t)e aircraft observed @e.$. obvious dama$e7 fluid lea4a$eA are immediately brou$)t to t)e attention of t)e ilot in command and maintenance.

4

*andin$ $ear safety ins are removed.

4

8)ere are no obvious si$ns of unmar4ed dents or ot)er s4in anel dama$e. Caution: If any of t)e above conditions or actions are not m et or corrected7 inform your suervisor7 maintenance and t)e ilot in command. 8)is notification is imerative in t)e event t)atB =ou =o u notice si$ns of unmar4ed aircraft dama$e or abnormal flo5 of liquid under t)e aircraft. =ou =o u observe any fault7 failure7 malfunction or defect and believe it may affect t)e safety of t)e intended fli$)t.

712 7 127% 7%

Co,, Co ,,un unic icat ation ion Reui Reuire, re,en ents ts

7127% 71 27%71 71

Co,,un Co, ,unicat ication ion .ur .uring ing *ng *ngine ine &ta &tart rt

oordinate t)e en$ine startin$ sequence 5it) t)e fli$)t cre5 by conductin$ a re-dearture briefin$ and refer to t)e oeratin$ airlineCs GOM for secific en$ine start rocedures. 4

4

Durin$ t)e en$ine start communicate 5it) t)e fli$)t cre5 only if you observe circumstances t)at require immediate notification and action by t)e fli$)t cre5. In case of startin$ u 5it) an "S<7 suly t)e ressure at t)e request of t)e fli$)t cre57 immediately before t)e start u of t)e en$ine.

Note: 6or ground staff facing the aircraft nose, the aircraft engines are identified, from right to left. 2-ngine number % being the first engine from the right4.

&.1!.+.!

Co,,unication .uring *ngine 6ire

*ngine 6ire 8)e /li$)t re5 normally detects an en$ine or "P< fire and 5ill ta4e action usin$ t)e en$ine fire e2tin$uis)in$ system. :o5ever7 alert t)e fli$)t cre5 immediately via t)e inter)one )eadset if flames are noticed from t)e en$ine or en$ine ylon. In t)e event t)at an inter)one is not available7 t)e aroriate J/ireK )and si$nal must be used. @Refer to t)e Mars)allin$ :and Si$nals section in t)is c)aterA 0ailpipe/*(haust 6ire If you notice flames from t)e en$ine tailie durin$ en$ine startin$7 alert t)e fli$)t cre5 immediately7 as suc) a fire mi$)t not be detectable via temerature sensors and?or fire 5arnin$ systems in t)e aircraft. Caution: Do not fi$)t en$ine fires 5it) fire e2tin$uis)ers on t)e $round 5)en t)e fli$)t cre5 is in t)e fli$)t dec4. 8)e fli$)t cre5 5ill ta4e all necessary action.

&.1!.

.eparture Co,,unication

Dearture Deartur e communication outlined in t)is s ection is a basic standard for bot) us)bac4 and oen ram @ta2i outA deartures. ertain airlines may )ave secific requirements in t)eir dearture communications 5)ic) may vary. If available7 refer to t)e oeratin$ airlineCs GOM ot)er5ise ot)er5ise t)is communication standard s)all aly.
JPus)bac4K

4

JPus)bac4 omletedK

8)is secific dialo$ue does not forbid t)e e2c)an$e of additional imortant information bet5een bet5een fli$)t cre5 and $round staff usin$ non-standard non-standar d )raseolo$y @e.$. request for aut)ori%ation to disconnect $round suort units etc.A. Note: •

f the pushbac& must be stopped, the following call will be made5 STOP PUSH BAC .

•

0here applicable, use 8pull out: instead of 8pushbac&: 8pushbac&:..

•

6or towbarless pushbac& operations, only engage the towbarless tractor and lift the aircraft once the passenger boarding de'ice is away from the aircraft and the flight crew has re!uested for the lifting mechanism to be engaged.

IGOM>0

#RD (DI8ION7 ;"N<"R= !31&


&.1!..1

.eparture Co,,unication .ialogue

8)e follo5in$ dialo$ue is a samle communication to be used for a deartureB .ialogue -eteen Ground &ta"" and 6light Cre Phase

Ground &ta"" Call:

Preparation

Repl':

ON/IRM P"RING 9R"(S "R( S(8.

6light Cre Repl':

P"RING 9R"(S S(8.

Call:

ON/IRM 9=P"SS PIN INS8"**(D. @e2cet main $ear us)bac4A

9=P"SS PIN INS8"**(D  *("R(D 8O PR(SS
!"ter co,pletion o" the pre8 departure servicing checs

Call:

PR(-D(P"R8
Repl':

ROG(R. S8"ND9= or

*("R 8O S8"R8 (NGIN(@SA @/OR OP(N R"MP D(P"R8
=O< M"= *I/8 8:( "IRR"/8. @8O,9"R*(SSA or S8"R8ING (NGIN(@SA... Request us)bac4 and en$ine start clearance from $round control. "fter clearance receivedB Call:

Call: Push-ac Nand engine start

R("D= /OR P
R(*("S( P"RING 9R"(S or *I/8ING OMP*(8(D7 R(*("S( P"RING 9R"(S @8O,9"R*(SSA ,)en bra4es are releasedB

Call:

OMM(NING P
Repl':

P"RING 9R"(S R(*("S(D

Repl': S8"R8ING (NGIN(@SA... Call: Push-ac co,pleted 8ractorr is disconnected and ositioned in vie5 8racto of t)e fli$)t dec4.

Clearance to 0a(i

,)en ar4in$ bra4es are setB

P
Repl': DISONN(8ING7 :O*D POSI8ION "ND ,"I8 /OR 6IS<"* SIGN"* ON =O
Repl':

P"RING 9R"(S S(8

Call:

=O< M"= DISONN(8.

Repl': :O*DING POSI8ION "ND S8"NDING 9= /OR 6IS<"* SIGN"* 8O M= *(/8?RIG:8.

Disconnect )eadset and $ive t)e "ll learH )and "c4no5led$es J"ll learK learK si$nal. si$nal. @"ll learH si$nal includes s)o5in$ t)e steerin$ @8a2i @8a2i clearance may only be requested after t)e "ll byass inA learH si$nal is receivedA

#RD (DI8ION7 ;"N<"R= !31&

IGOM>

IGOM)Chapter 

&.1!..!

Ite,s to -e Co,,unicated -eteen Ground &ta"" and 6light Cre

Phase

0as

Ground &ta"" !ction

.epa .e part rtur ure e Pr Prep epar arat atio ion n

GP? re re,o ,ova vall

,)en instructed by fli$)t cre57 remove GP<.

0o-ar/0o-arless 0ractor 0o-ar/0o-arless connection

1.

Get confir confirmation mation t)at t)e aircr aircraftC aftCs s ar4in$ ar4in$ bra bra4e 4e is set.

!.

Get confir confirmatio mation n t)at t)at t)e nose 5)ee 5)eell steerin$ steerin$ is is deressu deressuri%e ri%ed> d> if alicable.

#.

"dvise fli$) fli$)tt cre5 t)at t)e loc4out loc4out in is inser inserted> ted>if if alica alicable. ble.

&.

,it) er ermissio mission n from from t)e fli$) fli$)tt cre57 cre57 connect connect t)e t)e to5b to5bar? ar? tractor.

'.

,it) er ermissio mission n from from fli$)t fli$)t cre57 cre57 raise t)e nose @to5b @to5barless arless onlyA.

1.

Get confir confirmatio mation n from from fli$)t fli$)t cre5 cre5 t)at t)at aircraf aircraftt ar4in$ ar4in$ bra4e bra4es s are set.

!.

Remove Rem ove c)oc4 c)oc4s s 5it) 5it) ermis ermissio sion n from from fli$)t fli$)t cre5 cre5..

Choc re,oval

*ngine &tart

Push-ac Nand engine start

Push-ac co,pleted F *ngine start co,pleted

Pre8departure chec

"dvise t)e fli$)t cre5 t)at t)e re-deartu re-dearture re c)ec4 )as been comleted or if somet)in$ is not as e2ected.

&tarting engines

,)en requested by t)e fli$)t cre57 advise 5)en t)e en$ines may be started.

!&?

,)en requested by t)e fli$)t cre57 si$nal to t)e "S< oerator to suly t)e required ressure.

Braes

Get confirmation t)at aircraftCs ar4in$ bra4es )ave been released.

Move,ent o" the aircra"t
Get ermission from fli$)t cre57 t)en commence t)e us)bac4.

.irection o" push/nose

If alicable7 as4 in 5)ic) direction t)e aircraft )as to us)ed?in 5)ic) direction t)e nose s)ould oint after us)bac4.

*ngine start

,)en requested by t)e fli$)t cre57 advise 5)en t)e en$ines may be started.

0o-ar/0o-arless 0ractor 0o-ar/0o-arless disconnect

1.

Get confir confirmation mation t)at t)e aircr aircraftC aftCs s ar4in$ ar4in$ bra bra4e 4e is set.

!.

Get er ermissi mission on from from fli$)t fli$)t cre5 to lo5er lo5er t)e nose nose and?or and?or disconnect t)e to5bar.

#.

Remove Rem ove t)e t)e steerin steerin$ $ byass byass in>5) in>5)er ere e alic alicab able. le.

&.

Get er ermissio mission n from from t)e t)e fli$)t fli$)t cre5 to remove remove any remain remainin$ in$ c)oc4s.

1.

Get er ermissi mission on from from fli$)t fli$)t cre5 to discon disconnect nect t)e )ead )eadset. set.

!.

"dvise "dvis e fli$)t fli$)t cre5 cre5 to )old )old ositi osition on and and 5ait 5ait for visual si$nal si$nal at at left?ri$)t of t)e aircraft.

1.

Disla Dis lay y t)e steeri steerin$ n$ byass byass in>5 in>5)er )ere e alica alicable ble..

!.

Give t)e J"ll J"ll learK learK si$nal 5)en t)e at) at) of of t)e aircr aircraft aft is clear of all obstacles.

#.

Gett ac4no5 Ge ac4no5led led$em $emen entt of J"ll J"ll lea learK rK si$n si$nal. al.

Headset re,oval

.eparture

&.1!..#

K!ll ClearL signal

.eparture Co,,unication ithout Interphone

"n aircraft dearture dearture must al5ays be conducted usin$ inter)one inter)one communications. In t)e event t)at t)e inter)one becomes unserviceable or under e2treme circumstances 5)ere t)e inter)one is not available7 you must use conventional )and si$nals @see IGO IGOM M &.0 &.0.& .& and &.0.' &.0.'AA for t)e dearture @not alicable to main $ear us)bac4 unit dearturesA. Prior to dearture a briefin$ must be )eld bet5een t)e atain and t)e $round a$ent resonsible for t)e dearture7 includin$B 4 4

Revie5 of dearture secifics7 e.$. direction of movement7 final ositionin$7 and ta2i out direction 8)e )and si$nals to be used7 includin$ emer$ency si$nals. Caution: Read bac4 all $iven instructions or ac4no5led$e t)em in a manner clearly indicatin$ t)at t)ey )ave been understood and 5ill be comlied 5it).

IGOM>133

#RD (DI8ION7 ;"N<"R= !31&


7127

Preparation "or Push-ac

@8)is section is also alicable to ull-out usin$ alicable equimentA

712771

Connecting the Push-ac 9ehicle

8)e us)bac4 ve)icle is connected as follo5sB 4

"ircraft main $ear c)oc4s installed7 installed7 nose $ear c)oc4s removed>if alicable alicable

4

"roac) nose $ear arallel arallel to fusela$e

4

8rac acttor  8o5ba barrB >

onnect to5bar to to nose $ear first.

>

Raise to5bar so t)at its )ead )ead is at same )ei$)t as t)e tractor connection.

>

"roac) slo5ly until connection ali$ns and secure connection.

>

Select JNeutralK JNeutralK or JPar4K and set ar4in$ bra4e. bra4e.

F

8o5bar arle less ss tra tract ctor orBB >

On final aroac) aroac) to aircraft7 t)e tractor tractor must be roerly roerly ali$ned.

>

Position 8o5ba 8o5barless rless tractor to standby for liftin$ liftin$ and 5ait for clearance from fli$)t fli$)t dec4 to lift.

>

Select JNeutralK JNeutralK or JPar4K and set ar4in$ bra4e. bra4e. Caution: Do not remove t)e main landin$ $ear c)oc4s untilB all GS(>5it) t)e e2cetion of t)e boardin$ assen$er stairs@sA7 GP<7 P"7 and "S< is removed from t)e aircraft7 t)e us)bac4 ve)icle is connected to t)e aircraft and t)e ar4in$ bra4es of bot) t)e us)bac4 ve)icle and t)e aircraft are set.

&.1!.

!ircra"t Push-ac

@8)is section is also alicable to ull-out usin$ alicable equimentA

&.1!..1

Push-ac Reuire,ents

"ll staff 5al4in$ on ram must remain remain clear ofB 4

aircraft nose $ear t)rou$)out t)e us)bac4 oeration

4

t)e tractorCs at)

4

en$ine dan$er areas.

&.1!..!

Push-ac F Pull 6orard

If an aircraft is to be ulled for5ard after us)bac4 and en$ines started7 secial recautions must be ta4en to reduce t)e ris4 of t)e aircraftCs en$ine t)rust causin$ dama$e to t)e nose $ear and to5bar 5)en stoin$ t)e aircraft at comletion of maneuver. Caution: ,)en usin$ a to5barless tractorB Do not lift t)e aircraft 5)en loadin$ equiment and?or a assen$er boardin$ device is still connected to t)e aircraft.

&.1!..#

Ground Cre in Charge o" Push-ac

Ground Cre Responsi-ilit' 8)e resonsible $round cre5 is defined as t)e erson erformin$ t)e communications 5it) t)e fli$)t cre5. " resonsible $round cre5 must be in c)ar$e of eac) aircraft us)bac4. 8)is function can be erformed by differen differentt a$ents in differentt roles and ositions. Refer to t)e oeratin$ airlineCs GOM for t)e secific assi$nment of t)is duty. differen Resonsible $round cre5 for t)e dearture 5illB 4

be in c)ar$e of t)e entire us)bac47 once clearance to be$in us)bac4 )as been $iven by t)e fli$)t cre5

4

ensure t)at t)e to5bar?s)earin?to5barless to5bar?s)earin?to5barless tractor is suitable for t)e secific aircraft tye

4

4 4

conduct briefin$s 5it) all ersons involved in t)e aircraft movement to revie5 and confirm )o5 t)e aircraft 5ill be maneuvered be in continuous communication 5it) fli$)t cre5 by inter)one )ave ultimate resonsibility to revie5 us)bac4 rocedures based on conditions )e?s)e observes and must inform t)e fli$)t cre5B

#RD (DI8ION7 ;"N<"R= !31&

IGOM>131

IGOM)Chapter 

4

if ram conditions are belo5 standard for a normal us)bac4 @e.$. )a%ards7 obstacles7 sliery or icyA t)enB F

:e?s)e :e?s) e 5ill infor inform m t)e fli$)t fli$)t cre5 cre5 t)at t)at en$ine en$ine start start clearances clearances 5ill 5ill not be be $iven $iven until eit)e eit)erB rB T

t)e aircra aircraft ft is movin$ movin$ over an area area of t)e t)e ram 5)ere 5)ere t)e t)e conditions conditions are are considered considered to be safe safe for an en$in en$ine e start OR

T

t)e us)ba us)bac4 c4 )as been been comleted7 comleted7 t)e aircr aircraft aft )as come come to a comlete comlete sto and and t)e ar4in$ ar4in$ bra4e bra4e )as )as been set set

4

ensure t)at t)e nose $ear steerin$ byass in is installed rior to to5bar connection to aircraft

4

connect t)e inter)one and conduct a communication c)ec4 toB

4 4

F

verify ver ify t)e com commun municat ication ion syst system em is func functio tional nal

F

udate ud ate fli fli$)t $)t cre cre5 5 on ro$ ro$re ress ss of t)e t)e ram ram oer oerati ation on

F

request reque st ermissio ermission n  disconnect disconnect $roun $round d o5er after verbal verbal aro aroval val is received received from from fli$)t fli$)t cre5. cre5.

conduct a Pre-Dear Pre-Dearture ture 5al4around si$nal J"ll learK to us)bac4 tractor driver and 5in$5al4ers @if alicableA once advised by fli$)t cre5 t)at t)e aircraft bra4es )ave been released and clearance for us)bac4 $iven by "8 "8 

4

be ositioned as required by oeratin$ airlineCs GOM7 eit)er inside tractor or 5al4in$ on aron adacent to nose $ear

4

monitor t)e inter)one durin$ t)e us)bac4 us)bac4 and communicate 5it) t)e fli$)t cre5 as required

4

4

4

4

4 4

4

4

advise t)e fli$)t cre5 if for any reason it is not safe to start an en$ine and sto t)e en$ine start @t)e fli$)t cre5 may advise as eac) en$ine is bein$ startedA advise t)e fli$)t cre5 to set aircraft bra4es at end of us)bac4. Once confirmation from t)e fli$)t cre5 )as been received7 $ive t)e bra4es set si$nal to t)e tractor driver and 5in$5al4ers @if alicableA. "ly any additional safety measures as required. Give visual si$nal to t)e tractor driver and 5in$5al4ers @if alicableA t)at it is clear to disconnect to5bar after fli$)t cre5 advises t)at en$ines 5ere started normally and t)e ram is clear to disconnect t)e to5bar. Disconnect t)e )eadset and close t)e access anel on t)e aircraft once t)e clearance )as been $iven by fli$)t cre5 and t)e to5bar )as been disconnected. Remove t)e nose $ear steerin$ byass in @if alicableA and ensure t)e s5in$ lever is returned to t)e roer osition. "fter )eadset7 to5bar and steerin$ byass in are removed7 c lose and latc) all access anels and t)en move to desi$nated osition to conduct final dearture mars)allin$.

S)o5 t)e steerin$ byass in to t)e fli$)t cre5 and $ive t)e J"ll lear to 8a2iK si$nal.

Give t)e J"ll lear to 8a2iK 8a2iK si$nal once eye contact )as been made 5it) t)e fli$)t cre5 and t)ey are e2ectin$ t)e si$nal. F

4

In lo5-li$ lo5-li$)t )t conditions conditions t)e t)e fli$)t fli$)t cre5 cre5 5ill turn turn on t)e t)e interio interiorr li$)ts li$)ts of t)e t)e fli$)t fli$)t dec4. dec4.

Remain in osition until an ac4no5led$ement from t)e fli$)t cre5 is received and t)e aircraft be$ins to ta2i. Caution: 8)e fli$)t cre5 @or bra4e oeratorA must be notified immediatelyB in t)e event any connection bet5een t)e tractor and t)e aircraft is lost durin$ aircraft movement to sto t)e aircraft movement usin$ $entle bra4e alication if t)e aircraft is about to overta4e t)e tractor 5)ile to5in$.

.anger: If t)e nose 5)eels are not in t)e centered osition7 t)ey can turn quic4ly to t)eir centered osition 5)en t)e byass in is removed. Personnel inury could result. .anger: Do not disconnect t)e inter)one communication cable until after t)e to5bar @or to5barless tractorA )as been disconnected from t)e nose $ear.

IGOM>13!

#RD (DI8ION7 ;"N<"R= !31&


&.1!..&

4ingaler

,in$5al4ers or ot)er assist ersonnel durin$ a us)bac4 are not a universal requirement. 8)e oeratin$ airlineCs GOM establis)es requirements. 8)e resence of suc) ersonnel may also be controlled or restricted by civil aviation aut)orities or local airort aut)orities. aut)orities. If 5in$5al4ers are not bein$ utili%ed in t)e oeration for any of t)e above reasons7 all references in t)is section of IGOM s)all be i$nored. ,in$5al4er or ot)er assist ersonnel mustB 4

be under t)e direction of t)e resonsible $round cre5 at all times

4

use ! mars)allin$ 5ands7 eit)er day-5ands or illuminated 5ands for lo5 visibility oerations

4

be ositioned for dearture as follo5sB

4 4

4 4

4

F

"ro " ro2im 2imate ately ly 1 metr metre e outb outboar oard d of t)e 5in 5in$ti $ti 

F

In lin line e 5it) 5it) t)e t)e rea rearm rmos ostt main main $ea $earr 5)ee 5)eel. l.

ensure t)e aircraft movement at) is clear of any obstructions7 ot)er aircraft7 ve)icles etc rovide JSafe to ProceedK clearance si$nals at all times to t)e tractor driver by usin$ a distinct JPendulumK motion of t)e arm continue to monitor t)e aircraft at) until t)e aircraft is stoed at t)e deartur dearture e oint osition t)emselves in clear visibility of t)e fli$)t cre5 on t)e terminal side7 at a safe distance a5ay from t)e aircraft @eit)er at t)e 11 oCcloc4 or 1 oCcloc4 ositionA.

$ive t)e K!IRCR!60 HO$.L si$nal to t)e fli$)t cre5 5)en t)e visual KBraes &etL si$nal )as been received from t)e X1 Man. @crossed 5ands may be over )ead or in front of c)estA.

4

remain in osition until t)e resonsible $round cre5 5al4s over to ta4e over t)e mars)allin$ c learance of t)e aircraft

4

return to terminal once mars)allin$ duty )as been transferred.

&.1!..'

0ractor .river

8)e us)bac4 tractor driver 5illB 4

ali$n t)e tractor or tractor and to5bar combination 5it) t)e center line of t)e aircraft before t)e aircraft movement

4

comletely raise t)e to5bar 5)eels before t)e start of t)e aircraft movement @if usedA

4

standby for clearance to us) communication from fli$)t cre5 or resonsible $round cre5

4

select aroriate $ear on tractor and slo5ly be$in movement

4

rior to t)e aircraft movement7 ma4e sure t)at t)e ar4in$ bra4es are released and t)e anti-collision li$)ts are s5itc)ed on @deendin$ on t)e local airort re$ulationsA

4

start t)e us)bac4 oeration on a strai$)t line

4

4ee t)e maneuverin$ seed to a minimum7 and aly t)e ve)icle bra4es $ently

4

4

4

scan t)e aron durin$ us)bac47 monitor clearances and 5in$5al4ers @if alicableA to ensure t)at aircraft is movin$ clear of all obstructions. 9e reared to sto ensure durin$ us)bac4 t)e steerin$ turn limits are not e2ceeded and advise fli$)t cre5 if any are e2ceeded. Dama$e to nose $ear 5ill occur. Refer to t)e oeratin$ airlineCs GOM for t)e secific limits and )o5 t)ey are mar4ed on t)e aircraft If resonsible $round cre5 on inter)one is 5al4in$ on ram7 maintain visual contact and ensure a safe distance is maintained from t)e nose $ear durin$ entire us)bac4 F

4 4

4 4

4

If t)e resonsibl resonsible e $round $round cre5 is too too close to t)e nose nose $ear7 $ear7 t)e t)e us)bac4 us)bac4 must must be stoed stoed and a revie5 revie5 of t)e required safety clearance conducted.

set bra4es on t)e tractor once us)bac4 is comleted Maintain t)e bra4es on t)e us)bac4 until t)e release si$nal is received from t)e fli$)t cre5 or resonsible $round cre5 on inter)one 5ait for fli$)t cre5 or resonsible $round cre5 on inter)one to $ive t)e J"ircraft 9ra4es SetK si $nal release t)e tractor bra4es and ut t)e $ear selector in JNeutralK after aircraft bra4es )ave been set7 to release any ressure on t)e to5bar osition t)e tractor in t)e aircraftCs at) and be visible to t)e fli$)t cre5 @if ossibleA after t)e to5bar )as been disconnected from t)e tractor

#RD (DI8ION7 ;"N<"R= !31&

IGOM>13#

IGOM)Chapter 

4

remain in osition visible to t)e fli$)t cre5 until t)e )eadset oerator )as disconnected and is in vie5 of t)e fli$)t cre5

4

drive tractor bac4 to terminal or aroriate ar4in$ osition. Caution: If t)e nose 5)eels are not in t)e centered osition7 t)ey can turn quic4ly to t)eir centered osition 5)en t)e byass in is removed. Personnel inury could result.

71271 71 271 Ope Open n Ra,p .epart .eparture ure 4

omlete all re-dearture c)ec4s.

4

Refer to dearture communication section and follo5 required )ases of dialo$ue.

4

(nsure all staff and equiment is clear of t)e aircraft be)ind t)e (R".

4

Position for mars)allin$ in an area be)ind t)e (R" 5)ile bein$ in clear vie5 of t)e fli$)t cre5 on eit)er side of t)e aircraft @deendin$ on facilityA.

&.1!.11 Maneuvering .uring !dverse 4eather Conditions Durin$ adverse 5eat)er conditions @fo$7 rain7 etc.A visibilit y and traction 5ill be affected. 8)e 8ractor 8ractor Driver must reduce and adat ve)icle seed as required by t)e resent conditions.

&.1!.11.1 Ic' Conditions ,)en maneuverin$ t)e aircraft on sliery aron surfaces7 e2treme caution is required to avoid losin$ control of t)e tractor due to s4iddin$. Many elements can contribute to t)e )a%ards involved suc) as stron$ 5inds7 sliery road surfaces7 avement sloes etc. Observe t)e follo5in$ minimum recautionsB 4 4

"void sudden turns7 deceleration deceleration or acceleration. acceleration. (2cet 5)en usin$ an "ir Start
t)e condit condition ion of of t)e ave avement ment is suc) suc) t)at t)at reasona reasonable ble tractio traction n is ensu ensured red

F

t)e aircraf aircraftt ar4in$ ar4in$ bra4es bra4es are set and t)e aircr aircraft aft is disconnect disconnected ed from from to5 tractor tractor?to5 ?to5barle barless ss to5 tractor tractor..

712712

+ose Gear &teering

(ac) aircraft tye )as secific requirements for t)e byass of t)e nose $ear steerin$ mec)anism. Refer to t)e oeratin$ airlineCs GOM for nose $ear steerin$ byass in details. .anger: 8)e byass in must beB labeled 5it) t)e secific aircraft tye@sA for 5)ic) it can be used identified 5it) a JRemove 9efore /li$)tK streamer c)ec4ed re$ularly for roer tec)nical condition7 or as er manufacturer instructions.

71271271

+ose Gear Protection and &teering !ngles

In order to rotect t)e nose $ear from dama$e7 visual turnin$ limit mar4in$s indicate t)e aircraftCs ma2imum nose $ear steerin$ an$les. Refer to t)e oeratin$ airlineCs GOM for details. .anger: In t)e event of e2ceedin$ t)e ma2imum nose $ear steerin$ an$le7 inform t)e maintenance deartment and fli$)t cre57 if alicable7 and request a tec)nical insection. 8)e aircraft must return to t)e ar4in$ stand in order to c)ec4 5)et)er t)e $ear is dama$ed. ,)en usin$ a to5barless to5 tractor equied 5it) eit)er an over steer 5arnin$ or over steer rotection device7 verify t)e visual turnin$ limit mar4in$s at all times to revent e2ceedin$ t)e ma2imum nose $ear steerin$ an$le. ,)en usin$ a to5barless tractor on an aircraft7 t)e Jover steerin$K or Jover torqueK system of t)e tractor must be oerative.

&.1!.1#

!nti8Collision $ights

On a standard dearture7 once all aircraft doors are closed7 t)e fli$)t cre5 requests us)bac4 clearance from "8. Once clearance is obtained t)e fli$)t cre5 5ill s5itc) on t)e aircraftCs anti-collision li$)ts. Caution: "nti-collision li$)ts t)at t)at are s5itc)ed on are a visual indication to $round staff of imminent imminent en$ine start-u or aircraft movement. 6e)icle traffic traffic must sto until t)e aircraft )as dearted from t)e area.

IGOM>13&

#RD (DI8ION7 ;"N<"R= !31&


&.1!.1&

*ngine Cross Bleed &tart

(n$ine start usin$ cross bleed can only be erformed once t)e us)bac4 )as been comleted7 t)e aircraft bra4es )ave been en$a$ed7 and t)e area around t)e aircraft is clear. Caution: ,it) en$ine@sA above idle t)rust7 blast and suction effects are $reater.

&.1!.1'

Re8*sta-lishing Co,,unication !"ter .eparture

8)is rocedure is to be used in case t)e $round staff or fli$)t cre5 5is)es to re-establis) inter)one communication after it )as been disconnected.

&.1!.1'.1

Initiated "ro, the Cocpit

8)e fli$)t cre5 sets t)e ar4in$ bra4e and re-establis)es communication 5it) $round staff via comany c)annel or "8. If visual communication 5it) resonsible $round a$ent is still establis)ed t)en visual si$nals may be used.

&.1!.1'.!

Initiated "ro, the Ground

If $round staff needs to re-establis) communication 5it) t)e aircraft after disatc)7 do NO8 aroac) t)e aircraft. If communication cannot be establis)ed usin$ )and si$nals7 ma4e c ontact via comany c)annel or t)rou$) "8. "8. ,)en rearin$ to re-establis) communication 5it) aircraft7 ta4e t)e follo5in$ recautionsB 4

4

Ma4e sure you )ave been seen by t)e fli$)t cre5 and t)e intention to aroac) t)e aircraft to re-establis) inter)one communication is understood. "roac) t)e aircraft aircraft from t)e direction 5)ere 5)ere visual contact 5it) t)e fli$)t cre5 is maintained as lon$ as ossible.

4

Only t)e erson establis)in$ t)e inter)one communication s)all aroac) t)e aircraft.

4

Stay outside t)e aircraftCs en$ine dan$er area 5)en aroac)in$ t)e aircraft.

4

If ossible7 osition us)bac4 tractor in front of aircraft in clear vie5 of fli$)t cre5 to act as a safety barrier and revent remature movement of t)e aircraft. Caution: /or safety reasons7 t)e inter)one communication system cannot be used 5)en t)ere is t)understorm activity over t)e airort as t)ere is a ris4 of electrical disc)ar$es bet5een t)e aircraft and t)e inter)one system.
71271% Interphone Co,,unication 6ailure "ircraft us)bac4 requires a communication c ommunication inter)one. In t)e event t)e inter)one becomes unserviceable or communications is lost7 t)e follo5in$ rocedure must be follo5edB 4

4

4

In case of a sin$le erson oeration and if no ot)er means of communication are available7 sto t)e movement @deendin$ on local situations and re$ulationsA and immediately request assistance to continue t)e movement. In case of multile erson oeration t)en communication 5it) t)e fli$)t cre5 5ill be establis)ed usin$ )and si$nals as described in t)is c)ater. 8)e tractor driver must be able to receive t)e visual si$nals as relayed from t)e fli$)t cre5. Once )and si$nal communication )as been establis)ed t)e us)bac4 can resume. Notify "8 @if radio availableA and continue t)e movement in co-oeration 5it) "8 "87 7 deendin$ on local re$ulations.

71271%71 Interphone 6ailure .uring 0o 0oing ing If durin$ t)e to5 t)e inter)one fails7 t)e to5 must immediately be stoed and an alternate means of communication establis)ed before continuin$. If t)is is not ossible7 assistance must be requested.

71 713 3 &.1#.1

!ir ircr cra" a"tt 0o 0oi ing ng !ircra"t 0oing Reuire,ents

8)e follo5in$ requirements must be met to erform an aircraft to5B 4

4 4

4

(nsure )ydraulic system ressure for aircraft bra4in$ and?or t)e bra4e accumulator is 5it)in required ressure ran$e. Refer to t)e oeratin$ airlineCs GOM for eac) aircraft tye for more detail. (nsure any required electrical systems for t o5in$ are ener$i%ed. (nsure all $ear safety ins?sleeves are installed7 and after to57 ensure all ins are removed and sto5ed. Refer to eac) airlineCs GOM for rocedures re$ardin$ $ear loc4 in resonsibilities and requirements. Ma4e sure a qualified bra4e oerator is in t)e coc4it.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>13'

IGOM)Chapter 

4 4

(stablis) communication 5it) t)e bra4e oerator by m eans of t)e inter)one system. Ma4e sure 5)eel c)oc4s are ositioned at t)e end of t)e maneuver7 rior to disconnectin$ t)e to5barless to5 tractor or to5bar. Caution: Inform t)e bra4e oerator?fli$)t oerator?fli$)t cre5 and?or contact t)e maintenance deartment for tec)nical insection if youB observe any tye of e2cessive fluid lea4a$e notice any si$ns of unmar4ed aircraft dama$e observe any fault7 failure7 malfunction or defect 5)ic) you believe may affect t)e s afe oeration of t)e aircraft for t)e intended fli$)t.

713 7 1372 72

0oi ing ng Maneu Maneuve veri ring ng

8)e to5in$ maneuverin$ rocedure is similar for all aircraft tyes. 8)e follo5in$ minimum safety recautions and rocedures must be follo5ed rior to and durin$ aircraft to5in$ oerationsB 4 4 4

"li$n t)e tractor or tractor tractor and to5bar combination 5it) t)e t)e center line of t)e aircraft before before t)e aircraft movement. movement. omletely raise t)e to5bar 5)eels before t)e start of t)e aircraft movement @if usedA. Prior to t)e aircraft movement7 ma4e sure t)at t)e ar4in$ bra4es are released and t)e anti-collision li$)ts are s5itc)ed on @deendin$ on local airort re$ulationsA.

4

,ait for t)e aut)ori%ation of t)e fli$)t cre5 or bra4e oerator before movin$ t)e aircraft.

4

Start t)e us)bac4 oeration on a strai$)t line.

4

ee t)e maneuverin$ seed to a m inimum7 and aly t)e ve)icle bra4es $ently.

4

Do not e2ceed t)e to5in$ seed limit as re$ulated by t)e to5in$ equiment7 aircraft aircraft and?or airort.

4

4

ee a minimum safety distance bet5een ve)icles sufficient in 5)ic) to sto.

4

Sto '3 m?'' yd before a ta2i5ay intersection7 if a sto is required.

4 4 4

4

"void s)ar turns7 5)ic) 5)ic) results in e2cessive tire scrubbin$. Ma4e all stos smoot)ly. ,)en arrivin$ at t)e allocated osition7 move t)e aircraft in a strai$)t line for a fe5 meters to ensure t)at t)e nose 5)eels are in t)e strai$)t a)ead osition. 8)is relieves any torsional stress alied to landin$ $ear comonents and tires. "ly t)e tractor ar4in$ ar4in$ bra4e after after a comlete sto.

Note:
&.1#.!.1

0oing 0o ing Preparation

8)e follo5in$ c)ec4list is to be used in rearatio rearation n for an aircraft to5. to5. Per"or,ed -' !ction "ly t)e coc4it c)ec4list for to5in$. Refer to t)e t)e oeratin$ airlineCs airlineCs GOM for details.

Brae Operator

0ractor .river



onnect and test t)e inter)one lin4.



Insert t)e byass in.



Give ermission to connect t)e to5bar and tractor or to5barless tractor after alyin$ t)e aircraft ar4in$ bra4e.





onnect t)e to5bar first to t)e aircraft7 t)en to t)e tractor.



9efore connectin$ t)e to5barless tractor7 ensure t)e aircraft main landin$ $ears are symmetrically c)oc4ed.



onnect t)e tractor or to5barless tractor and set t)e ar4in$ bra4e.



Once all GS( )as been cleared a5ay from t)e aircraft7 remove or c)ec4 removal of aircraft c)oc4s.



S5itc) on t)e e2ternal and anti-collision li$)ts of t)e aircraft.



ontact t)e ontrol 8o5er 8o5er for clearance to start movin$ t)e aircraft @deendin$ on local re$ulationsA.



"fter receivin$ t)e clearance7 release t)e aircraft ar4in$ ar4in$ bra4e.



Give clearance to t)e 8ractor Driver to start movin$ t)e aircraft.





Request confirmation from t)e 9ra4e Oerator t)at t)e aircraft ar4in$ bra4e )as been released.



onduct to5.



IGOM>13+

#RD (DI8ION7 ;"N<"R= !31&


&.1#.!.!

0oing 0o ing Co,pletion

8)e follo5in$ c)ec4list is to be used at t)e end of an aircraft to5. Per"or,ed -' !ction

Brae Operator

0ractor .river

Set tractor ar4in$ bra4e.



Request 9ra4e Oerator to set t)e aircraft ar4in$ bra4e.



Inform t)e ontrol 8o5er t)at to5in$ is comleted and t)e frequency 5ill be left @deendin$ on local re$ulationsA.



Set t)e aircraft ar4in$ bra4e and c)ec4 t)e ressure. Inform t)e 8ractor DriverB P"RING 9R"( S(87 PR(SS


)oc4 t)e aircraft main landin$ $ear.





S5itc) off t)e e2ternal and anti-collision li$)ts of t)e aircraft.



Inform 9ra4e OeratorB "IRR"/8 :O(D.



Request ermission from 9ra4e Oerator to disconnect t)e to5bar or to5barless tractor.



Give ermission to disconnect t)e to5bar or to5barless tractor.



Disconnect t)e to5bar or to5barless tractor and remove t)e byass in.



)oc4 t)e aircraft.



InformB 8O,9"R?8R"8OR DISONN(8(D.



Release t)e aircraft ar4in$ bra4e and informB P"RING 9R"( O//.



)ec4 and informB "IRR"/8 S8"9I*IU(D.



"fter ermission from from t)e 9ra4e Oerator7 Oerator7 s)ut do5n do5n and disconnect t)e tractor tractor GP<.



Install and connect a GP<.



Remove and sto5 $ear safety ins in t)e dedicated location.

&.1#.#



Incidents .uring 0o 0oing ing Brae Operator

0ractor .river >#6 Communication 6ailure 4 4 4

Sto aircraft?tractor set immediately immediately.. "ly tractor ar4in$ ar4in$ bra4e. "dvise 8o 8o5in$ 5in$ Re$ulation and 5ait for assistance @/ollo5 me before comletin$ t)e to5in$A.

+ractor 6ailure 4 4 4

Inform "8. "ly ar4in$ bra4e. *isten to 6:/ and 5ait for assistance.

4

Sto aircraft?tractor set.

4

Inform "8 @to5barless to5in$ 5it) one man oerationA oerationA..

4

"ly tractor ar4in$ ar4in$ bra4e.

4


4

*isten to 6:/ @to5barless to5in$ 5it) one man oerationA.

Coupling rea& Off 4

4

9ra4e t)e assembly by stein$ on bot) bra4e edals ro$ressively. "s soon as t)e aircraft is at a standstill7 aly t)e ar4in$ bra4e before releasin$ t)e edal.

4 4

4

Do not aly tractor bra4es. /ollo5 t)e aircraft at) attentively and sto t)e tractor accordin$ to t)e aircraft osition. )oc4 t)e aircraft.

+ractor 6ire 4 4

Inform "8. "ly ar4in$ bra4e.

#RD (DI8ION7 ;"N<"R= !31&

4

Inform t)e 9ra4e Oerator.

4

Sto aircraft?tractor set immediately immediately..

4

Move tractor a5ay as raidly as ossible.

4

/i$)t t)e fire7 usin$ t)e fire e2tin$uis)er.

4


IGOM>13

IGOM)Chapter 

Brae Operator

0ractor .river "ircraft 6ire

4 4

Inform "8. "ly t)e ar4in$ bra4e. bra4e.

4

/i$)t fire 5it) t)e on board fire e2tin$uis)er. e2tin$uis)er.

4

(vacuate t)e aircraft usin$ on-board means7 if required.

4


4

Move tractor a5ay as raidly as ossible.

4


"ccident with Other Other "ircraft or >ehicle >ehicle 4

4

ontact t)e ontrol 8o5er statin$ osition and nature of trouble. *isten to 6:/ and 5ait for assistance.

4


4

"ly tractor ar4in$ ar4in$ bra4e.

4

"dvise to5in$ re$ulation.

4

Do not unload or disconnect t)e aircraft.

4

)oc4 t)e main landin$ $ear.

8)e 8ractor 8ractor Driver and 9ra4e Oerator must continuously 4ee eac) ot)er informed.

&.1#.& 4

4

0oing 0o ing $i,its

/uel and ot)er loads can affect an aircraftCs balance. 8o avoid Jtail tiin$K durin$ to5in$7 ensure t)at t)e actual centre of $ravity of t)e aircraft is for5ard of t)e critical centre of $ravity. If you are unable to determine t)is7 t)en you must request assistance from a qualified 5ei$)t and balance a$ent of t)e oeratin$ airline. Refer to t)e oeratin$ carriers GOM for resective aircraft tye secific instructions for furt)er details.

IGOM>130

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

Chapter Cha pter #: $oad Contro Controll '.1

$oad Control Principles

8)e safety of a fli$)t requires accurate lannin$7 recordin$ and reortin$ of all actual load boarded on an aircraft. Documented communication is required to ensure correct 5ei$)t  balance calculations are conducted rior to an aircraftCs dearture.

'.!

Regulator' Reuire,ents

Oerational load control records must be retained in accordance 5it) all alicable re$ulatory and oeratin$ airline requirements to includeB 4 4

8rainin$ 8rain in$ and qualification records for ersonnel t)at erform load control functions

*oad control documentation for eac) fli$)t in accordance 5it) requirements requirements of t)e oeratin$ airline 8)e *oad ontrol rocess must )ave an audit trail for eac) dearture. 4

4

,ei$)t and balance records must be retained for a eriod in accordance 5it) alicable re$ulations and?or requirements of t)e oeratin$ airline7 but no less t)an a eriod of t)ree mont)s. 8)e oeratin$ airline 5ill identify secific loadin$ ositions 5it)in eac) aircraft tye for t)e urose of lannin$ and ositionin$ t)e load in t)e aircraft.

4

8)e oeratin$ airline 5ill secify requirements for resentin$ load information in load documents7 reorts and messa$es.

4

/orms used in t)e *oad ontrol rocess must be in comliance 5it) t)e oeratin$ airlineCs Oerations manual.

4

"ll scales @5ei$)brid$esA used for 5ei$)t determination of load and clearance measurin$ systems must be calibrated and?or c)ec4ed at intervals determined by t)e oeratin$ carrier or state.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>13

IGOM)Chapter #

'.#

$oad Control Process 6lo

IGOM>113

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

'.#.1

$oad Control Process 6lo $egend:
0RI!+G$* 

!C0IO+

1.

ar$o to aircraft.

!.

Mail to aircraft.

#.

Mail Ma il 5ei$ 5ei$)t )t?d ?des esti tina nati tion on?c ?cat ate$ e$or ory? y?DG DG?S ?Se eci cial al *oad *oad info inform rmat atio ion n to *oad *oad ont ontro roll Offi Office ce..

&.

ar$o ar $o 5e 5ei$) i$)t?d t?dest estina inatio tion?c n?cate ate$or $ory?D y?DG? G?Se Secia ciall *oa *oad d inf infor ormat mation ion to *oa *oad d o ontr ntrol ol Of Offic fice. e.

'.

U/,? U/ ,?"i "irrcr craf aftt re$ re$is istr trat atio ion? n?Ro Rout ute e to to /li /li$) $)tt Pla Plann nnin in$ $ Sys Syste tem. m.

+.

/li$) /li $)tt lan lan incl includ udin$ in$ 8a4e4e-of off?8 f?8ri ri-/ -/uel uel?Ma ?Ma2im 2imum um Gro Gross ss ,ei$) ,ei$)ts ts to /li /li$)t $)t Dis Disa atc) tc)?*o ?*oad ad ont ontro roll Offi Office. ce.

.

8ran 8r ansf sfer er ass assen en$e $err numbe number? r?ca cate te$o $ory ry?d ?des esti tina nati tion on?c ?cla lass ss?s ?sta tatu tus s to *oad *oad ontr ontrol ol Offi Office ce..

0.

8rans 8r ansfer fer ba$$ ba$$a$ a$e e 5ei$) 5ei$)t?n t?numb umber? er?cat cate$ e$ory ory?de ?desti stina natio tion?c n?clas lass s and any any seci secial al infor informa matio tion n to *oad *oad ont ontrol rol Offi Office. ce.

.

*ocal *oc al ba$ ba$$a$ $a$e e 5ei$) 5ei$)t?n t?numb umber? er?cat cate$o e$ory? ry?de desti stinat nation ion?cl ?class ass and and any any sec secial ial info informa rmatio tion n to *oad *oad on ontro troll Offic Office. e.

13.. 13

*ocal *oc al Pas Passen sen$er $ers s numb number? er?cat cate$o e$ory? ry?de desti stinat nation ion?cl ?class ass?st ?statu atus s to *oa *oad d ont ontro roll Off Office ice..

11.. 11

9a$$a$ 9a$ $a$e e 5ei$)t? 5ei$)t?num number ber?ca ?cate$ te$ory ory?de ?desti stinat nation ion?cl ?class ass and and any secia seciall informa informatio tion n to *oad *oad ontro ontroll Office Office..

1!.

9a$$a$e to aircraft.

1#.

Passen$ers to aircraft.

1&.. 1&

rossro ss-c) c)ec4 ec4 doc docume ument nts s and and *IR *IR infor informat mation ion to *oa *oad d ontr ontrol ol Off Office ice for fin final al loa loads) ds)ee eet. t.

1'.. 1'

/inal /in al *oa *oads) ds)eet eet?*M ?*M?N ?NO8 O8O O?/u ?/uell ellin$ in$ Or Order der?/l ?/li$) i$)tt Plan Plan to /li /li$)t $)t De Dec4 c4 @o @oc4i c4itA. tA.

Note: "ctions Note: "ctions and items not in chronological order. order.

#7 #7 

$oad $o ad Con Contr trol ol Re Reui uire re,e ,ent nts s

*oadin$ instructions 5ill be $enerated byB 4 4

8)e alicable oeratorCs aroved 5ei$)t  balance s ystem " trained load control a$ent a$ent includin$ at a centrali%ed load lannin$ facility. facility.

8)e load control a$ent must collect all alicable 5ei$)t  balance and commodity data includin$B 4

Passen$er *oad Information and distribution

4

:old ba$$a$e and if alicable individual or cumulative 5ei$)ts

4

Gate delivery items7 includin$ individual or cumulative 5ei$)ts

4

Ot)er non-normal non-normal items t)at must be considered in t)e load control rocess

4

Dan$erous $oods and ot)er secial load information information

4

ar$o and mail

4

9allast

4

(mty <*D and?or allet stac4s

4

"ircraft tec)nical tec)nical 4it in )old.

8)e resonsibility for comletion of t)e final load s)eet must be by one of t)e follo5in$B 4 4

" trained load control a$ent a$ent at t)e station or at a centrali%ed *oad ontrol office office 8)e oeratin$ /li$)t re5.

(nsure t)e final information rovided to t)e fli$)t cre5 on t)e final load s)eet is in a$reement 5it) t)e actual load on t)e aircraft.

'.'

$oad In"or,ation *(change

9efore dearture7 a verbal e2c)an$e of load information or data t)at could affect aircraft final 5ei$)t and balance calculations must beB 4

Manually or electronically documented

4

onfirmed rior to fli$)t dearture dearture..

(nsure t)at for any discreancies associated 5it) t)e accuracy of t)e final 5ei$)t and balance fi$ures for a fli$)tB 4

Information is rovided to t)e fli$)t cre5 and t)e oeratin$ airline 5it)out delay.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>111

IGOM)Chapter #

'.+

$oad Planning

8)e follo5in$ considerations are used in t)e lannin$ rocessB 4

8ye 8y e of aircraft reared for service

4

/uel load and distribution

4

"ircraft equiment7 equiment7 caterin$7 (I7 cre5 etc.

4

Planned deadload

4

(2ected assen$er load and distribution

4

"ircraft manufacturerCs defined7 defined7 and comany imosed7 limitations limitations

4

Secific requirements of oeratin$ airline

4

Secial load includin$ Dan$erous Goods Re$ulations etc.

'.+.1

O""8$oad Planning

" *IR?OIR @manual or electronicA is issued rior to aircraft arrival for incomin$?transit fli$)ts. Refer to uline PM and?or *DM7 and include t)e follo5in$B 4

9a$$a$e details @in )andlin$ sequence and riorities required by t)e oeratin$ airlineA

4

abin *oad

4

ontainers and allets

4

ar$o7 mail and (I

4

Mobility aids for $ate delivery

4

Summary of DG?S*

4 4 4

"ny relevant lain lan$ua$e te2t?instruction te2t?instruction if required /li$)t details7 5)ic) may include date7 re$istration7 issue number7 etc. "ny ot)er requirements of t)e oeratin$ oeratin$ airline.

'.+.!

On8$oad Planning

" si$ned *IR @manual or electronicA is issued issued for eac) fli$)t and includes t)e follo5in$B follo5in$B 4

*oad lanner or controller and contact details

4

:old content instructions

4

Planned ba$$a$e

4

Planned car$o7 mail and (I

4

Mobility aids

4

Priority ba$$a$e

4

D"" ba$$a$e if alicable

4

re5 ba$$a$e @for lacement and not 5ei$)t recordin$A

4

8ransfer 8ran sfer or connection ba$$a$e

4

Summary of Dan$erous Goods?Secial Goods?Secial *oads

4

/li$)t details7 5)ic) may include date7 re$istration7 issue number7 etc.

4

"ny ot)er requirements of t)e oeratin$ oeratin$ airline.

'.+.#

Baggage ?$. Reuire,ent

alculate t)e ba$$a$e <*Ds required usin$ t)e avera$e number of ba$s and commodities for t)e route?aircraft tye.
'.

!ircra"t $oading

9efore loadin$7 t)e )old s)all be visually insected for dama$e t)at c an affect t)e load caacity. " qualified individual individual must suervise t)e loadin$ of t)e aircraft and rovide rovide a si$ned confirmation to sayB 4

8)e aircraft )as been loaded as instructed> instructed>includin$ includin$ any secial load instructions

4

8)e condition of loc4s7 restraints or <*Ds )as not affected load caacity

4

8)e bul4 load and <*Ds are correctly secured and loc4s and nets are in use

IGOM>11!

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

4 4

4 4

6isible dan$erous $oods ac4a$es 5ere insected rior to loadin$ Secial loads7 includin$ dan$erous $oods )ave been sto5ed and secured accordin$ to re$ulations and oeratin$ airline rocedures 8)e )olds are free of any forei$n obects "ny deviations are noted. noted.

'.0

Reporting !ctual $oad

'.0.1

Containeried !ircra"t

"ll commodities must be reorted?recorded er destination destination on t)e *oad Instruction Instruction reort @*IRA includin$B 4

t)e total number of ba$s @if utili%ed by oeratin$ carrierA and commodities in eac) <*D and bul4 )old @e.$. local7 connection7 riorityA

4

t)e osition of eac) <*D and its identification number

4

car$o $ross 5ei$)t @in $sA

4

DG?S* information

4

cre5 ba$ count

4

any ot)er seciali%ed information required by t)e oeratin$ airline.

'.0.!

Bul $oaded !ircra"t

"ll commodities must be reorted?recorded er destination destination on t)e *oadin$ Instruction Instruction reort @*IRA includin$B 4

t)e total numbers of ba$s and commodities in eac) comartment @e.$. local7 connection7 riorityA

4

car$o net 5ei$)t @in $sA

4

DG?S* information

4

cre5 ba$ count

4

any ot)er seciali%ed information required by t)e oeratin$ airline.

'.0.#

$ast Minute Changes

If any *ast Minute )an$es @*MA occurs after t)e comletion of t)e final load s)eet7 t)is must be brou$)t to t)e attention of t)e fli$)t cre5 and t)e *M must be entered on t)e final load s)eet. *M includesB 4

c)an$es to t)e ba$$a$e counts and?or 5ei$)ts

4

c)an$es to t)e car$o7 fuel7 mail and (I 5ei$)ts

4

assen$ers t)at are added or offloaded from t)e fli$)t

4

movement of any deadload.

8)e ma2imum allo5ed c)an$e in t)e number of assen$ers or )old load accetable as a *M is secified in t)e oeratin$ airlineCs Oerations Oerations Manual. If t)is number is e2ceeded7 a ne5 final load s)eet must be reared reared.. If t)e fli$)t cre5 )as already been rovided 5it) a final load s)eet7 t)e *M can be transmitted via )eadset or 6:/. 8)e fli$)t cre5 adds *M on t)e ori$inal final load s)eet coy and *oad ontrol "$ent adds *M on )is coy. If ""RS is available7 t)e adusted final load s)eet or *M sli m ay be $enerated and transmitted transmitted to t)e cre5 usin$ ""RS.

'.

+oti"ication +oti"icati on to the Captain <+O0OC=

8)e fli$)t cre5 must be rovided 5it) a notification concernin$ dan$erous $oods and any ot)er secial load as required by t)e oeratin$ airline @i.e. P(R7 "6I7 :(G7 :
Suc) notification must include dan$erous $oods or ot)er secial load items t)at )ave been loaded on t)e aircraft at a revious dearture oint oint and t)at are to be carried on a subsequent fli$)t.

4

8ransit or oinin$ NO8O is resented to t)e atain.

4

/or c)an$es or reositionin$ of transit dan$erous $oods or ot)er secial loads7 a ne5 NO8O is issued.

4 4 4

" searate NO8O NO8O s)all be reared reared for eac) station enroute. enroute. 8)e NO8O must indicate t)e location on t)e aircraft 5)ere t)e Dan$erous Good or secial item 5as loaded. 8)e NO8O must contain t)e name and be si$ned by t)e individual 5)o reared t)e NO8O7 t)e loadin$ suervisor and t)e atain.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>11#

IGOM)Chapter #

4

4

8)e si$ned NO8O verifiesB F

t)e ac ac4a$ 4a$e e 5as 5as not not lea lea4in 4in$ $ 5)en 5)en ins insec ected ted

F

5as 5a s in acc accet etab able le cond conditio ition n rio riorr to to loadi loadin$ n$

F

5as secured secured insid inside e t)e <*D or on on aircraft aircraft coma comartmen rtmentt floor floor 5)en 5)en loaded loaded..

8)e si$ned NO8O must be retained in t)e fli$)t file.

'.13 4eight and Balance Calculation ,)en alicable7 a 5ei$)t and balance re-calculation s)all be roduced. alculations of t)e aircraft 5ei$)t and balance must be conducted in accordance 5it) t)e requirements of t)e oeratin$ airline to ensureB 4 4

t)e 5ei$)t calculation does not e2ceed t)e structural l imits of t)e aircraft tye @as determined by t)e Manufacturer?OeratorA an accurate balance calculation t)at results in a centre of $ravity 5it)in fore and aft balance limits for t)e aircraft tye7 as determined by t)e Manufacturer?Oerator.

,ei$)t and balance calculations mustB 4

be based on current aircraft 5ei$)t and balance data @as determined by oeratin$ airlineA airlineA

4

consider limitations imosed by t)e oeratin$ airline

4

ta4e into account t)e e2ected load

4

determine if t)e metric system or imerial units are used in 5ei$)t and balance calculations.

8)e load control rocess must utili%e assen$er and ba$$a$e 5ei$)ts for 5ei$)t and balance calculations t)at are in accordance 5it) requirements of t)e oeratin$ airline7 includin$B 4

ersons travelin$ in cre5 seats

4

accurate 5ei$)t of t)e load includin$ bul47 <*DCs7 transfer load.

"ll 5ei$)t and balance calculations for eac) eac) assen$er fli$)t must account account for t)e individual or cumulative 5ei$)ts 5ei$)ts ofB 4

)old ba$$a$e

4

$ate delivery items

4

non-normal load items.

If directed by t)e oeratin$ airline7 use ballast 5)en necessary to brin$ t)e aircraft centre of $ravity 5it)in oerational limits.

'.11 4eight Recording '.11.1

Bulload

If standard ba$$a$e 5ei$)ts are not used7 calculate t)e actual 5ei$)t of bul4 ba$$a$e usin$ t)e available data. /ollo5 oeratin$ airline olicy for standard loadin$ $uidelines.

'.11.!

?nit $oad .evices
<*Ds loaded 5it) ba$$a$e need not be 5ei$)ed 5)en standard ba$$a$e 5ei$)ts are used. If not7 determine t)e 5ei$)t of <*Ds by t)e use of a 5ei$)brid$e7 or tally of t)e individual 5ei$)ts of eac) iece loaded. If t)e validity of t)e indicated 5ei$)ts is in doubt7 due to aearance or ot)er circumstances7 t)e <*D must be 5ei$)ed rior to accetance. /or 5ei$)t and balance uroses7 t)e recorded 5ei$)t of t)e transfer <*D 5ill be used.

'.1! '.1!.1

.eparture Control &'ste, <.C&= Process !irline !pproved .C& "or $oad Control

If a DS system is used in t)e *oad ontrol Process7 t)e aircraft data for t)e oeratin$ airline must be current and include all information as outlined in ":M in ":M '+'. '+'. 8)e DS system used s)all be aroved by t)e oeratin$ airline.

'.1!.!

.ata "or 4eight F Balance

"t c)ec4-in closure7 t)e *oad ontrol "$ent records records or receives7 as er t)e oeratin$ airline requirementsB requirementsB 4 4

t)e total number of assen$ers c)ec4ed-in t)e total number of males7 females7 c)ildren and infants or number of adults7 c)ildren and infants @deendin$ on t)e system usedA

4

t)e total 5ei$)t of ba$$a$e

4

t)e brea4do5n of seatin$ distribution of assen$ers 5it)in eac) trim %one.

IGOM>11&

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

'.1!.#

Reports and Messages

Produce and transmit messa$es in s tandard format7 as required by t)e oeratin$ airline7 for e2amleB 4

PM>ontainer?Pallet PM>onta iner?Pallet Distribution Messa$e

4

*DM>*oad Distribution Messa$e

4

<M>
Messa$es must be sent by t)e ori$inatin$ station to addresses secified by t)e oeratin$ airline. !PP* !P P*+. +.II ! $.M A;<=<&7<.>?A;C.;@&477.4&4&6< #LIS.@&&.8.T6=6.6&648.4&7=.3A>&[email protected] #LIS.@&&.8.T6=6.6&648.4&7=.3 A>&[email protected]& AD& &@

#3;M.6B&@[email protected]@4@.4&74@.@&B4@.&664.3A> &7&66.3AD&&=.S,C&&4.A2I&4.DI3&@&7

.A2I&4.DI3&@ #CCS.&7&.T<84.6&778.7&@64.@&B7.3A>&7

&.3AD&&6.EA&6&7@ #CR.8[email protected]&7=7.4&88.@&47.3A>&8 &8.3AD&&=.*R9&7&7= SI CA3T C,3ELA$D&FI$9TA$G*EL
CPM H> S3LGGGL

.92AG3C> 4674@ C3M GL7=&4.3;*M.674@8=
#66R #6 6R&4 &4= =&C &C

#67L&8=&;T #67L& 8=&;T #67R&= #67R&=@8&; @8&; #64L #6 4L&8 &8@ @&; &;

#64R #6 4R&< &<@8 @8&; &;&M &M

#763&7@8=&C #773&477=&C #743&> #463&$

#473&> #443&> #@6L&>

# @ 6 R &B 8  & C

#@7L #@ 7L&@ &@48 48&; &;

#@7R #@ 7R&4 &478 78&; &;

#863&M #843&C #DL&@ #DL &@8= 8=<&C <&C

#DR& #D R&4@ 4@74& 74&C C

#EL& #E L&4@ 4@7@ 7@&C &C

#ER& #E R&<8 <8@4 @4&C &C

#RD (DI8ION7 ;"N<"R= !31&

IGOM>11'

IGOM)Chapter #

?$. M*&&!GI+G M*&&!GI+G 8 ?CM I+ 8 !RRI9!$ 6$IGH0

Sample messa!e CM 674&77*E;.;;;; ;.>>> I$

.AGE.AGE.AGE.AGE.AGE

. AGE.AGE.3A9.363  SI AGE78B<< DM9  J AIRLI$E C,DE

;;;;; J AIRCRA*T RE9ISTRATI,$ >>> J ARRI2AL STATI,$  J LD ,F$ER C,DE

&a,ple ,essage i" no containers or pallets are o""loaded CM 674&77*E;.;;;;; .>>> I$ .$

 J AIRLI$E C,DE

;;;;; J AIRCRA*T RE9ISTRATI,$ >>> J ARRI2AL STATI,$  J LD ,F$ER C,DE

M*&&!GI+G 8 ?CM O?0 8 .*P!R0I+G 6$IGH0

Sample messa!e CM 674&77*E;.;;;;; .>>> ,T .AGER<&?2R&;.AGEL>&?2R&;.AGER<&?2R&;.AGER<&?2R&;

.AGER<&?2R&C.3A9R<&?2R&C.RG$6476BTS&?2R&CATM  J AIRLI$E C,DE

;;;;; J AIRCRA*T RE9ISTRATI,$ >>> J DE3ARTRE STATI,$  J LD ,F$ER C,DE

&a,ple ,essage i" no containers or pallets are onloaded

CM 674&77*E;.;;;;;.> >> ,T .$

 J AIRLI$E C,DE

;;;;; J AIRCRA*T RE9ISTRATI,$ >>> J DE3ARTRE STATI,$

IGOM>11+

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

$O!.I+G I+&0R?C0IO+ R*POR0&

#RD (DI8ION7 ;"N<"R= !31&

IGOM>11

IGOM)Chapter #

IGOM>110

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

#RD (DI8ION7 ;"N<"R= !31&

IGOM>11

IGOM)Chapter #

IGOM>1!3

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1!1

IGOM)Chapter #

IGOM>1!!

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1!#

IGOM)Chapter #

IGOM>1!&

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1!'

IGOM)Chapter #

IGOM>1!+

#RD (DI8ION7 ;"N<"R= !31&

$oad Control)IGOM

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1!

IGOM)Chapter #

IGOM>1!0

#RD (DI8ION7 ;"N<"R= !31&

!irside &upervision and &a"et')IGOM

Chapter %: %: "irside &upervisi &upervision on and &afet' &afet' %7

Intr In trod oduc ucttio ion n

"ll station oerational activities7 includin$7 if alicable7 t)ose outsourced to an e2ternal t)ird-arty $round s ervice rovider s )all be conducted under t)e direct oversi$)t of suervision ersonnel.

%771

Operational Reuire,ents

4

Suervision ersonnel must be trained and qualified to erform t)e assi$ned functions.

4

"ssi$ned individuals 5ill rovide rovide oversi$)t of ersonnel ersonnel conductin$7 airside oerations.

4

4 4

+.1

"n assi$ned individual 5ill oversee t)e aircraft turnaround durin$ ram?aron activities ensurin$ t)e aircraft is )andled and serviced accordin$ to t)e Oerator OeratorCs Cs secific GOM7 t)ese duties may be combined 5it) anot)er function?role. If alicable c)ec4lists are rovided7 t)ey s)all be comleted as required by t)e individual assi$ned to rovide oversi$)t. Individuals assi$ned to oversee $round )andlin$ oerations oerations must )ave oversi$)t on airside oerations7 $round safety and all oerations relatin$ to comfort and sc)edule.

&upervision &cope

Oversi$)t for an aircraft arrival?dearture arrival?dearture s)all include7 but is not limited to t)e follo5in$ activitiesB 4

"ircraft loadin$ loadin$  unloadin$

4

"ircraft servicin$ @e.$. otable otable 5ater7 lavatory lavatory77 cleanin$7 caterin$A

4

"ircraft fuellin$ fuellin$

4

"ircraft movement @arrival7 dearture dearture  to5in$A to5in$A

4

Passen$er embar4ation embar4ation?disembar4ation ?disembar4ation

4

(2cess cabin ba$$a$e )andlin$

4

+.!

"ll ersonnel and GS( GS( involved in t)e oeration oeration to ensure comliance 5it) safety rocedures. rocedures.

Ra,p &upervision Reuire,ents

8)e table belo5 defines samle elements t)at require suervision by individuals assi$ned to oversee $round )andlin$ oerations. 8)is table is to be utili%ed in conunction 5it) )a )ate terr & of t)e IGOM. !C0IO+ 1.

Pre-fl Pre -fli$) i$)tt brief brief conduct conducted ed re$ard re$ardin$ in$ fli$) fli$)tt require requiremen ment@s t@sAA and servi services ces as neede needed d

!.

Pre-arri Prearrival val c)ec4 c)ec4 ar4in ar4in$ $ ositio osition n free free of /orei /orei$n $n Obect Obect Dama Dama$e $e @/ODA @/ODA77 obstacl obstacles es and?or silla$e

#.

Sufficient ersonnel 5it) PP( and necessary $round suort equiment available and ready

&.

"ll GS( GS( and and erso ersonne nnell ositi ositione oned d outsi outside de t)e t)e airc aircra raft ft clear clearanc ance e line line

'.

(nsu (n sure re man mano o5e 5err corr correct ectly ly os osit itio ione ned d for for arri arriva vall

+.

(nsure $uidance system is activated and mars)aller@sA correctly ositioned as alicable

.

Person Per sonnel nel clear clear of t)e t)e aircr aircraft aft77 until until anti-c anti-coll ollisi ision on li$)ts li$)ts )ave )ave been been s5itc s5itc)ed )ed off off

0.

(nsu (n sure re air aircr craf aftt c)oc c)oc4ed 4ed an and d cone coned d ar aro ori riat atel ely y

.

(nsure an arrival e2ternal c)ec4 rior to aroac) of any $round suort equiment

13.

(nsure (nsu re equime equiment nt roe roerly rly ositio ositioned ned and and oerat oerated ed @e.$. @e.$. Guide Guide railsA

11.. 11

(nsure (nsu re car$o car$o )olds )olds are are offloade offloaded d and commod commodities ities correct correctly ly )andled )andled as as required required

1!.

(nsure (nsu re all all car$o car$o )old )olds s fully fully offlo offloaded aded and ins insected ected for dama dama$e $e

1#.

Passen$er Passe n$er 9rid$ 9rid$e e and?or and?or Stes Stes set set to correct correct )ei$)t )ei$)t and all all safety safety devices devices are are installed before oenin$ cabin access doors

1&.

"ircraft "irc raft cabin access access door oer oeratio ation n by aut)or aut)ori%ed i%ed and and qualifie qualified d erson erson

1'.

Durin$ Duri n$ assen$ assen$er er @disA-e @disA-embar4a mbar4ation7 tion7 asse assen$er n$er moveme movement nt rotec rotected ted and and $uided $uided in 5al45ays bet5een t)e aircraft and bus or terminal

#RD (DI8ION7 ;"N<"R= !31&



R*M!RD&

IGOM>1!

IGOM)Chapter %

!C0IO+ 1+.

Passen$er Passe n$er 5al45 5al45ays ays clean clean of of obstacl obstacles es and and free free of unde undesired sired contam contaminated inated substances

1.

/uell truc4 /ue truc4 roer roerly ly ositi ositioned oned and esca escae e route route not obst obstruct ructed ed

10.. 10

(nsu (n sure re /<( /<(* * S"/ S"/(8 (8= = UON( UON(S S rese resecte cted d

1.

(nsure (nsu re safety safety recauti recautions ons for for Re-fuell Re-fuellin$ in$ 5it) 5it) assen$ assen$ers ers ad)ere ad)ered d to if alic alicable able

!3.

(nsure (nsu re on-loa on-load d started started and and *oad *oad Master Master in osse ossession ssion of *oadin$ *oadin$ Instr Instructio uction n

!1.

(nsur (ns ure e condit condition ion of of load load inse insecte cted d rior rior to to loadi loadin$ n$

!!.

(nsure (nsu re ba$$a$ ba$$a$e e and car$o car$o loaded loaded and )andl )andled ed in accor accordance dance 5it) t)e 5ritt 5ritten en *oadin$ Instruction

!#.

(nsur (ns ure e DG correc correctly tly )and )andled led77 se$re$a se$re$ated ted77 secured secured and and sto5ed sto5ed

!&.

(nsure (nsu re )olds )olds are c)ec4ed to verify verify load and loc4? loc4?nets nets confi$ confi$urati uration on

!'.

(nsure (nsu re *oad *oad info informat rmation ion is e2c)an e2c)an$ed $ed 5it) all devia deviations tions note noted d

!+.

(nsure (nsu re final final load info informa rmation tion rov rovided ided to /li$)t /li$)t cre5 as requir required ed

!.

(nsur (ns ure e GS( GS( re remova movall roc rocedu edures res fol follo5 lo5ed ed

!0.

(nsure (nsu re final final ram ram insect insection ion and and aircra aircraft ft 5al4-ar 5al4-around ound c)ec4 erf erforme ormed d

!.

(nsur (ns ure e re-d re-dea eartu rture re rea reara ratio tions ns are are conduct conducted ed

#3.

)oc4 ) oc4s s and and cones cones rem remova ovall roce rocedur dures es fol follo5 lo5ed ed

#1.

(nsur (ns ure e dear deartur ture e sequen sequence ce condu conducted cted as requ require ired d

#!.

(nsure (nsu re ost ost deartur dearture e activitie activities s conducted conducted as require required d 5it) aro aroria riate te documen documentt retention

+.#

Precision 0i,e &chedule



R*M!RD&

" samle recision time sc)edule is a $ra)ical dislay of all $round )andlin$ activities and duties to be conducted for an aircraft turnaround. Refer to t)e oeratin$ airline Oerations Manual for secific requirements er aircraft tye.

IGOM>1#3

#RD (DI8ION7 ;"N<"R= !31&


+.&

*vent Response and Reporting Process

+.&.1

Introduction

It is t)e resonsibility of suervision to ensure t)at all safety related events are immediately reorted to t)e oeratin$ airline7 t)e fli$)t cre5 and alicable aut)orities as er local requirements and oeratin$ airlineCs olicy. "ll records of suc) accidents and incidents must be retained as required by local and oeratin$ oeratin$ airline requirements. requirements.

+.&.!

Response

Individuals assi$ned to suervision s)all coordinate an initial resonse for all accidents and?or incidents7 includin$ dan$erous $oods incidents. Immediate action to be ta4en 5)en an incident occursB 4

Do not ut yourself or any ot)ers at furt)er ris4.

4

Deal 5it) any ersonal inuries and request aroriate assistance.

4

Secure t)e scene to revent movement of GS( and ersonnel if ossible.

4

8a4e 8a 4e suitable )oto$ra)ic evidence of t)e incident.

Individuals assi$ned to suervision s)all )ave 4no5led$e of t)eir resonsibilities 5it)in t)e local safety lan and emer$ency resonse lan for resondin$ to accidents and?or incidents or ot)er emer$encies t)at may occur durin$ aircraft $round )andlin$ oerations in accordance 5it) local alicable re$ulations and requirements of t)e oeratin$ airline.

+.&.#

Reporta-le Ground Incidents

Reortable incidents ,a' include but are not limited toB 4

"n act of a$$ression a$$ression @e.$. 9OM9 9OM9 8:R("8 8:R("8 or :I;"INGA. :I;"INGA.

4

Inury to an emloyee7 or emloyee of a contracted comany conductin$ services for t)e $round service rovider. rovider.

4

Security rocedures are breac)ed.

4

Dama$e to t)e aircraft.

4

4

(mer$ency equiment is non-oerational or not resent.

4

4

" terminal buildin$ is evacuated. evacuated.

4

8)ere is a otential )a%ard 5)ic) may cause inury to a assen$er or $round ersonnel.

4

4

"irside ram safety measures are not bein$ bein$ follo5ed by ve)icular traffic.

4

" fli$)t is disatc)ed unsecure unsecure and does not meet alicable ba$$a$e ba$$a$e security re$ulations.

4

" sto5a5ay is discovered.

4

"ny event 5)ere safety standards standards may )ave been comromised.

4

"n environmental environmental incident @e.$. fuel sill etc.A.

4

"ny ot)er incident considered reortable by re$ulations and?or and?or t)e oeratin$ airline. airline.

#RD (DI8ION7 ;"N<"R= !31&

IGOM>1#1

IGOM)Chapter %

+.&.&

!ccident Report Co,pletion

,)en an accident?incident occurs7 once equiment and ersonnel are secure7 an "ccident Reort must be comleted as er t)e oeratin$ airline olicy. &a,ple !ccident/Incident Report

Grou Gr ound nd .a .a,a ,age ge Re Repo port rt

IGOM>1#!

#RD (DI8ION7 ;"N<"R= !31&


#RD (DI8ION7 ;"N<"R= !31&

IGOM>1##

IGOM

"nne( " "nne2 " lists t)e aroved current IGOM variations received in accordance 5it) t)e rocess and criteria outlined in t)e IN8ROD<8ION7 Section 1! 1!..

+ational !viation !uthorities/Regulator 9ariations &tate Code
9ariation +u,-er

9alidit'

IGOM Re"erence

9ariation

IGOM Re"erence

9ariation

6ro,
&tatus

0o

!irport !uthorit' 9ariations !irport Code
IGOM>1#&

9ariation +u,-er

9alidit' 6ro,
&tatus

0o

#RD (DI8ION7 ;"N<"R= !31&

to order+

555*iata*org6pu$lising cu s tserv 7i ata*org ata*org 81 0&& /19 93%9 81 (1') 0/' ,9,

:ollo5 us on T5itter+ 555*t5 itt er *c*com6iata oin us on ;in
>rinted in anada

Material o*+ ,&,,-3' IS. ,/0-,%-,%%-1%&-%

IGOM ed.3 2014

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