Hotel reservations systems, commonly known as a central reservation system (CRS) is a computerized system that stores and distributes information of a hotel, resort, or other lodging facilities. A Central Reservation System is a tool to reach the Global Distribution Systems as well as Internet Distribution Systems from one single system, namely a central reservation system. A CRS is mainly an assistance for hoteliers to manage all of their online their online marketing and sales, where they can upload their rates & availabilities to be seen by all sales channels that are using a CRS. Sales Channels may include conventional travel agencies as well as online travel agencies. A hotelier using a central reservation system easing his/her tasks for online distribution, because a CRS does everything to distribute hotel information to the sales channels instead of the hotelier.
Below is the list of main modules that are present in a CRS:
Reservations
Profiles
Groups and Blocks
Rate and Inventory Control
Administration
Reporting
Global Distribution Interface
PMS Interface
Contents [hide hide]]
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1 Information Informatio n commonly stored in a CRS
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2 Rese Reservat rvation ions s
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3 Pro Profifile les s
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4 Grou Groups ps and Blo Blocks cks
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5 Rate and Inventory Control
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6 Admi Administ nistrat ration ion
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7 Repo Reporti rting ng
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8 Global Distribution Distributi on Interfa Interface ce
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9 Web-based PMS Interf Interface ace
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10 See al also so
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11 Exte Externa rnall lin links ks
[edit edit]]Information
commonly stored in a CRS
Room Types
Rate plans architecture
Room Rates & conditions (guarantee, deposit, customized cancellation rules, Minimum Length Of
Stay, Maximum Length Of Stay, Closed to Arrival, Arrival not allowed, departure not allowed...)
Room inventories
Generic hotel information (address, phone number, fax number)
Distribution content (descriptions, amenities, pictures, videos, local attractions...) are stored in the
CRS or in a Content Management System (Lanyon, VFM leornardo, Pegs ODD)
Reservation information
Geocode information
Nearby IATA cities and airports
[edit edit]]Reservations
Individual, group, shared, and multi-rate reservations Add, change, and cancel bookings including multiple legs
Standard, package, negotiated, and group rates (via on screen button)
Multi-Currency rate displays
Sell messages dynamically linked to CRO office, property, rate or allotment code
Geographical and regional single or multi-property search
Property details including pictures, raster maps, rate and room type lists, nearby attractions, and
point of interest information
Links to external context databases to provide in-depth property, rate, and room details
List of room types and rate codes
List of rate availability strategies and restrictions
User definable products by rate code
Waitlist capabilities
Quote rates system set up initial and secondary rates per property, per day
Query system for reservation action items
Intuitive, logical sales process flow
links
[edit edit]]Profiles
Individual guest, groups, corporate, source, travel agency, agency, and wholesales profiles.
Multiple address and phone number capability for each profile
Membership or club numbers and tracking
Comparison and merging of profiles
Notation for special commissions for client, agent, or source
Relationship linking
Unlimited credit card numbers
Outstanding history statistics for past and future stays
Profile protection
Profile privacy
Nightly process to identify duplicate profiles and merge them automatically
[edit edit]]Groups
and Blocks
Groups room control
Room inventory allotments with cutoff date or days
Elastic room limits to be sold out of general inventory beyond block
Tour series (recurring group stays)
Super Group Blocks -single group staying at multiple properties
Multiple rate assignments for shoulder dates
Blocks fully integrated with selling screen
Rooming list
[edit edit]]Rate
and Inventory Control
Single and Multi-Property availability display
Unlimited room classes and room types
Multi-level inventory control by room class and room type
Strategic overbooking levels
Unlimited number of rate plans
Detailed rate availability display
Rates in multiple currencies
Rates confirmed in multiple currencies
Flexible package price calculations
Negotiated Rates
Versatile tax calculations
Chain cross sell capability with schedule
Supports generic room types
Room and rate management and restrictions
Ability to open/close room types by rate code, property, room class, etc. Central interface to yield systems and ability to update the properties with yield information via the
Two-Way Interface (where supported)
Best available rates
Rates based on rates
Rate seasons
Unlimited number of guarantee, deposit, and cancellation policies, by property,
[edit edit] Administration ] Administra tion
Transaction activity by agent and CRO
User definable Global Messaging display
On-line, written, or faxed confirmations
Multiple Chain (brand) definition
Brochure requests and on-line customer surveys
Extensive revenue and forecasting reporting
Security controls
Multiple time zone support
User definable Closing Script
Configurable Profile, Booking, and Display Information Screen layout
Multi-tiered source of business tracking
Multiple configurations to support regrets and denials
[edit edit]]Reporting The CRS reporting system provides a number of standard reports. Additional reports can be created using the integrated report generator by your IT Specialist. System reports may be generated automatically and may be run daily, weekly, monthly, yearly or manually upon request. Reports include:
Expected Arrivals
Reservation
Property Forecast
Total Booking Activity
Stay Activity
Monthly Booking Activity Summary
Daily Booking Activity Summary
Property Detail
Property Detail - Room and Rate Information
Agent Activity
Automatic Allotment Release
Delivery Queue Purge
[edit edit]]Global
Distribution Interface
The CRS offers a GDS (Global Distribution System) interface that allows travel agencies and consortia to confirm bookings and send the information to their CRO. For example the Pegasus Switch gives access to travel industry users of these major applications:
Sabre
Galileo
Amadeus
WorldSpan
TRS Hotel Connection
Including XML API following subset of OTA specifications
Connectivity to most ADSs through Pegasus
Direct interface to Expedia
Ability to connect directly to any ADS using XML API
[edit edit]]Web-based
PMS Interface
CRS offer Two-Way Interface that allows the CRS to communicate with and exchange information between the CRS central database and the Front Office PMS (Property Management System) at each property. The Two-Way Interface includes features that is allow the CRS and PMS to work with the same information despite differing data structures and values.
What interface to a web-based PMS offers: - Control all reservations coming from different sources in a single control panel/extranet - Property Management System helps you distribute your rooms optimally to different online channels you work with since with PMS you can easily check the resource of your reservations. You can easily analyze how much each sales channel contributes to your revenues and identify the most efficient channels. - With Property Management System, hoteliers receive instant alerts containing information of your reservations: length of stay with check-in and check-out dates, number of guests, room type, price and rates, personal information of customers, billing and etc. - Main advantage of a web-based PMS is its communication ability to CRS as well as to hotel website booking engine and other online sales channels.
PROVAB TECHNOSOFT – A leading Hotel Reservation System / Hotel Management System Company in Bangalore, India.
We are a leading travel technology company, provide integrated hotel reservation system to hotels & resorts worldwide. Our online hotel reservation systems empower your enterprise to manage online bookings quickly and effectively. Over the last few years, travel & hospitality domain has witnessed strong growth and our online hotel reservation software let you connect with global clients by providing them the unique search and book functionality. Following are the features of our online hotel booking software: The hotel booking system comes with B2C (Business to Customers) and B2B (Business to Business) modules to along with comprehensive admin module. The hotel booking systems system s are compatible for 18 hotel xmls including TravelCube, Kuoni, Hotelbeds, Tourico, Travco, Special Tours, HotelsPro, transHotels, Miki Travels, Sun Hotels, Darina Holidays, DOTW, Asian trials and Versys. This hotel booking system (B2B, B2C, B2B2C) is a feature rich, robust and scalable web based OTA solution for leading travel companies, where in the return data from GTA, Kuoni, Hotelbeds, Tourico, Travco, Special Tours, HotelsPro, Path Finder and Versys, merged into one XML feed using our proprietary algorithm to get various sorting options from a total of over 100,000 hotels worldwide.
USECASE:
Main success scenario 1
The guest requests a reservation.
2
The guest selects the desired hotel, dates and type of room.
3
The hotel receptionist provides the availability and price for the request (an offer is made).
4
The guest agrees to proceed with the offer.
5
The guest provides identification and contact details for the hotel's records.
6
The guest provides payment details.
7
The hotel receptionist creates a reservation and gives it an identifier.
8
The hotel receptionist reveals the identifier to the guest guest..
9
The hotel receptionist creates a confirmation of the reservation and sends it to the guest guest..
Identifier and
UC_1 Make reservation.
name Initiator
Receptionist or Guest Guest..
Goal
Reserve a room at a hotel for a guest guest..
Pre-condition
None (that is, there are no conditions to be satisfied prior to carrying out this use case).
Post-
A room of the desired type will have
condition
been reserved for the guest for the requested period and the room will be occupied for that period.
Assumptions
A guest can make a reservation via the Internet. The guest is not already known to the hotel's software system (see main success scenario, step 5).
