Fault Codes - Xerox

Fault Codes

Fault Codes When a fault occurs, the touch screen displays a message on how to clear the fault. Some faults indicate customer maintenance, while others require the attention of the Key Operator and/or System Administrator. The following table represents some of the fault codes and their corresponding corrective actions. These may appear in the Print Queue or Faults List available in the Machine Status mode. Code

Description and Remedy

002-770 002-770

The job job templa template te could could not be proces processed sed due to insuf insuffic ficient ient hard disk space. space. Delete unnecessary data from the hard disk.

003-750 003-750

No docum document ent was saved saved for for the double-s double-sided ided Booklet Booklet Creation Creation feature. feature. Check Check the setting of the double-sided Booklet Creation feature.

003-751 003-751

The speci specified fied documen documentt area area is too small. small. Selec Selectt a highe higherr resolu resolution tion or a larger larger scan area.

003-754 003-755

An error occurred in the document scanner. Reset the document, and scan again.

003-756 003-756

The fax document document is comp complete letely ly white white.. Check Check that the origi original nal is not not white, white, or that the front and back sides have been reversed.

003-760 003-760

Incompa Incompatibl tible e feature features s are are selec selected ted in in the the docume document nt scan scan conditi conditions. ons. Check Check the the selected options.

003-761 003-761

The paper paper size size in the the tray tray selec selected ted by auto tray tray switch switching, ing, differs differs from the paper paper size in the tray selected at the tray selection. Either change the paper size for the tray, or change the paper type priority setting.

003-763 003-763

An error error occurr occurred ed when when reading reading the Gradatio Gradation n Adjust Adjustment ment Chart. Chart. Place Place the chart properly on the document glass.

003-780 003-780

Compres Compression sion of scann scanned ed data data was unsucc unsuccess essful. ful. Lower Lower the the resol resolutio ution n or reduction/enlargement ratio to reduce the data size, or send the document in smaller segments.

003-795 003-795

The reductio reduction/en n/enlarg largemen ementt ratio ratio exceeds exceeds the setting setting range range when when the the scann scanned ed document is enlarged/reduced to the specified paper size. Directly enter the reduction/enlargement ratio, or change the paper size.

003-981 003-981

Stapli Stapling ng mixed mixed size size documen documents ts is avail available able only for document documents s with with the the same same width. Cancel the staple feature or reset the documents with the same width.

005-210 005-275 005-280 005-283 005-284 005-285 005-286

An error occurred in the document feeder. Contact the Xerox Welcome Center.

Xerox WorkCentre 7132 User Guide

403

15 Proble Problem m Solv Solving ing

Code 012-211 012-212 012-221 012-223 012-224

The finisher malfunctioned. Turn the power off and on. Contact the Xerox Welcome Center if the problem persists.

012-259 012-260 012-263 012-280 012-282 012-283 012-284 012-285 012-291 012-293 012-294 012-295 012-296

The finisher malfunctioned. Turn the power off and on. Contact the Xerox Welcome Center if the problem persists.

016-210 016-210

An error error occurr occurred ed on the softw software are option option setti settings. ngs. Turn Turn the the power power off off and on. Contact the Xerox Welcome Center if the problem persists.

016-21 016-211 1

An error error occurr occurred ed due due to insuffi insufficien cientt memor memory y. Check Check if memo memory ry is is insta installed lled correctly. If memory is installed correctly, correctly, and not bein g able to iden tify the cause of the problem, contact the Xerox Welcome Center.

016-212 016-212

An error error occurre occurred d due to insuf insuffic ficient ient memory memory.. Check Check if memo memory ry is is insta installed lled correctly. If memory is installed correctly, correctly, and not bein g able to iden tify the cause of the problem, contact the Xerox Welcome Center.

016-213 016-213

The soft softwar ware e feature feature does not funct function ion prope properly rly,, because because the print printer er card card is is not properly installed. Reinstall the printer card correctly.

016-214 016-214

The soft softwar ware e feature feature does not funct function ion properly properly,, because because the fax fax card card is is not not properly installed. Reinstall the fax Card correctly.

016-4 016-450 50

The SMB SMB host host name name alrea already dy exis exists ts.. Chan Change ge the the hos hostt name. name.

016-454 016-454

Unable Unable to to retrie retrieve ve the IP addre address ss from from DNS. DNS. Check Check the the DNS DNS configu configurati ration on and and IP address retrieve setting.

016-455 016-455

Connect Connection ion to the SNTP SNTP serv server er was timed timed out. out. Check Check the network network cable cable connection and IP address of the SNTP server.

016-456 016-456

Receive Received d a mess message age from from the SNTP SNTP server server saying saying that it was was not not sync synchron hronize ized d with the standard time source. Check the SNTP server settings.

016-502 016-502

An error error occurre occurred d during during writi writing ng data data.. Contac Contactt the the Xerox Xerox Welco Welcome me Cente Centerr.

016-503 016-503

404


Unable Unable to to resol resolve ve the name name of the SMTP SMTP serv server er when when e-mail e-mail was transmi transmitted tted.. Check if the SMTP server is set correctly using CentreWare Internet Services. Also, check that the DNS server is set correctly.


Fault Codes

Code


016-504 016-504

Unable Unable to to resol resolve ve the the name name of the the POP3 POP3 server server when e-mail e-mail was transm transmitte itted. d. Check if the POP3 server is set correctly using CentreWare Internet Services. Also, check that the DNS server is set correctly.

016-505 016-505

Unable Unable to to log in to to the the POP3 POP3 serv server er when when trans transmit mitting ting e-mail. e-mail. Check Check if the user user name and password used for the POP3 server are set correctly using CentreWare Internet Services.

016-522 016-522

There There was a LDAP LDAP serv server er SSL SSL authen authentic ticatio ation n error error.. An SSL client client certi certific ficate ate could not be acquired. The LDAP server requires an SSL client certificate. Set the SSL client certificate on the machine.

016-523 016-523

There There was a LDAP LDAP serve serverr SSL SSL authen authentic ticatio ation n error error.. The The server server certifi certificate cate data data was incorrect. The machine does not trust the LDAP server’s SSL certificate. Register the root certificate of the LDAP server SSL certificate on the machine.

016-524 016-524

There There was a LDAP LDAP serve serverr SSL SSL authent authenticat ication ion error error.. The server server certi certifica ficate te is not yet valid. Change to a valid LDAP server SSL certificate. The [Authentication with SSL] setting in [LDAP Server/Directory Service can be set to [Disabled] to avoid an error, but the connected LDAP server security is not guaranteed.

016-525 016-525

There There was a LDAP LDAP serve serverr SSL SSL authen authentic ticatio ation n error error.. The server server certifi certificate cate has expired. Change to a valid LDAP server SSL certificate. The [Auth entication with SSL] setting in [LDAP Server/Directory Service can be set to [Disabled] to avoid an error, but the connected LDAP server security is not guaranteed.

016-526 016-526

There There was a LDAP LDAP serve serverr SSL SSL authen authentic ticatio ation n error error.. The server server name name does does not not match the certificate. Set the LDAP server address on the machine to match the address on the LDAP server SSL certificate. The [Authentication with SSL] setting in [LDAP Server/Directory Service can be set to [Disable] to avoid an error, but the connected LDAP server security is not guaranteed.

016-527 016-527

There There was was a LDAP LDAP server server SSL authenti authenticati cation on error. error. There There was was an SSL authentication internal error. This error was generated by the software. Contact the Xerox Welcome Center.

016-533 016-533

There There was a Kerber Kerberos os serve serverr authen authentica tication tion protocol protocol error. error. The machi machine ne and and the the Kerberos server clocks have a time difference that exceeds the Kerberos server clock skew value. Check that the machine and the Kerberos server clocks have the correct time.

016-534 016-534

There There was a Kerber Kerberos os serv server er authen authentica tication tion protocol protocol error error. The realm realm assign assigned ed to the machine does not exist on the Kerberos server or the machine is not connecting to the Kerberos server address. Check that the realm name and Kerberos server address settings on the machine are correct. If connected with Windows 2000 or Windows 2003 Server, make sure the realm name is in upper case characters.

016-539 016-539

There There was a Kerber Kerberos os serv server er authe authentic nticatio ation n protoco protocoll error error.. This This error error was generated by the software. Contact the Xerox Welcome Center.

016-701 016-701

An error error occurre occurred d due to insuf insuffici ficient ent memo memory ry for for the the PCL PCL decom decompose poser. r. Lower Lower the resolution if possible.


405


Code

406


016-702 016-702

Unable Unable to process process PCL PCL print print data data due due to insuf insuffic ficient ient print print page page buffer buffer.. Take Take one one of the following actions: • Set [Print [Print Mode] Mode] to [High [High Speed] Speed].. • Check Check if memory memory is insta installed lled corre correctly ctly.. • Set [Page Print Print Mode] to [On] in order to change the the printing method, method, then try printing again. For more information on Page Print Mode, refer to the print driver’s online help.

016-703 016-703

An e-mai e-maill specif specifyin ying g a non-r non-regis egistere tered d or invalid invalid mailbox mailbox number number was was rece received ived.. When sending a fax or Internet Fax: • Contact Contact the the Xerox Xerox Welco Welcome me Center Center.. When receiving e-mail, fax, or Internet Fax: • Register Register the the mailbox mailbox with the specif specified ied number number.. • Send an e-mai e-maill to a valid valid mailb mailbox. ox. • Contact the Xerox Xerox Welcome Welcome Center Center ifif the problem problem persists. persists.

016-7 016-704 04

The har hard d disk disk ran out out of spa space ce,, becaus because e the mail mailbox boxes es are are full. full. Delet Delete e unnecessary documents from the mailboxes.

016-705 016-705

Unable Unable to to regist register er the the secur secure e print print document document,, mailbo mailbox x docum document, ent, or billi billing ng data data using the print driver, or unable to register the scanned document in the mailb ox, because the hard disk drive may not be installed properly on the machine, or may be damanged. Contact the Xerox Welcome Center.

016-706 016-706

The hard hard disk ran out out of space, space, because because the numb number er of users users for for secure secure printing printing reached its maximum. Delete unnecessary documents or users registered for the Secure Print feature.

016-707 016-707

Sample Sample print prints s canno cannott be made due to to the malfunc malfunction tion of the the hard hard disk. disk. Contact Contact the Xerox Welcome Center.

016-708 016-708

An annot annotatio ation n cannot cannot be added added due to insu insuffi fficien cientt hard hard disk disk space. space. Delete Delete unnecessary documents from the disk.

016-710 016-710

Delayed Delayed print print job job could could not not be be excute excuted. d. Take Take one of of the followin following g action actions: s: • Delete unnecessa unnecessary ry data from the hard disk disk to increase increase free free space. space. • Reset the settings settings of mailbox mailbox print and sample sample print. • Reduce the the number of stored stored delayed print jobs to less than 100 jobs. jobs.

016-711

Refer to 016-985.

016-712

Refer to 003-751.

016-713 016-713

The input input pass passwor word d does does not not matc match h the the mailbo mailbox x pass password word.. Enter Enter the correc correctt password.

016-714 016-714

The specifi specified ed mailb mailbox ox does does not exist. exist. Create Create a new mailbox mailbox or speci specify fy an an existing mailbox.

016-716 016-716

The TIFF file could could not not be spooled spooled as as the the size size of of the the file file exce exceeded eded the remainin remaining g space on disk. Increase the size of the PCL form area.


Fault Codes

Code


016-717 016-717

A [Trans [Transmis mission sion Report Report - Undeliv Undelivered ered]] or [Activit [Activity y Repor Report] t] was was reque requested sted,, but but the the required transmission result information is not stored in memory, and the report was not generated. Take one of the following actions: • Partition memory memory intensive intensive jobs jobs (iFax) to limit the memory and and the hard disk disk use. • Execute any pending pending scan and iFax jobs after after other scan and iFax jobs jobs are finished. • Request the the report before 200 or or more subsequen subsequentt jobs have have been executed. executed.

016-718 016-718

Unable Unable to proce process ss PCL PCL print print data data due to to insuff insuffici icient ent memor memory y. Take Take one one of the following actions: • Lower Lower the the res resolu olutio tion. n. • Use no multiple-up multiple-up or 2 sided sided print feature, and and try printing printing again. again.

016-719 016-719

Unable Unable to proce process ss PCL PCL print print data data due due to insuffi insufficien cientt print print page page buffe bufferr memor memory y. Increase the print page buffer.

016-720 016-720

PCL print print data data containe contained d a command command that could could not not be process processed. ed. Check Check the the print data, and then try printing again.

016-721 016-721

An error error occurr occurred ed while while print printing ing a job. The Auto Tray Tray Switc Switching hing feature feature was was enabled when [Auto Paper Off] is selected for all paper trays on the [Paper Type Priority] screen. When the Auto Tray Switching feature is enabled, select a paper type other than [Auto Paper Off] on the [Paper Type Priority] screen.

016-722 016-722

The specifi specified ed stapl stapling ing posit position ion is is not not suppor supported. ted. Check Check the the staple staple position position,, and try printing again.

016-723 016-723

The speci specified fied punch punch positio position n is not support supported. ed. Check Check the punch punch positi position, on, and try try printing again.

016-724 016-724

The combina combination tion of spec specifie ified d stapl staple e and and punch punch options options was imcomp imcompatib atible. le. Specify punch and staple position along the same edge of the paper and try printing again.

016-725 016-725

A scann scanned ed docum document ent saved saved in in a mailbox mailbox could could not not be be conve converted rted to fax fax data data during transmission processing using the job flow sheet. Do not use the job flow sheet. Instead scan the document, and send the fax directly.

016-726 016-726

The printer printer language language cannot cannot be be automa automatica tically lly selecte selected d when when the the print print mode is set to [Auto], including: • PostScript PostScript data was was sent without without the PostScrip PostScriptt Kit installed. installed. Install Install the PostScript Kit. • A PDF file is is sent directly directly to the the machine, machine, but unable to process process the job. THe hard disk drive may not be installed properly on the machine or may be damaged. Contact the Xerox Welcome Center. • HP-GL/2 or PCL data is sent to the machine machine without without the optional optional emulation emulation kit. Install the emulation kit.

016-727 016-727

The result result of of a print print request request is a zero-pa zero-page ge docum document ent that cannot cannot be be stored stored in a mailbox, and the job is canceled. Set the print option to print blank pages, and reprint to confirm if the output is not blank. Add text if the output is blank, and try printing again.


407


Code

408


016-7 016-728 28

The TIFF TIFF file file cont contain ains s unsupp unsuppor orted ted tags tags.. Check Check the the print print dat data. a.

016-729 016-729

The TIFF file could could not not be printed printed,, because because the number number of of color colors s and and resolu resolution tion of the TIFF file exceeded the limit. Change the number of colors and resolution of the TIFF file, and instruct it to print again.

016-731 016-731

Printing Printing of the TIFF data data was was interrup interrupted. ted. Instruc Instructt itit to to print print again. again.

016-732 016-732

The form specifi specified ed in in the the emulat emulation ion setting setting is not registe registered red in the the host host computer. Resend the form data.

016-7 016-733 33

• Could Could not acquir acquire e the the IP addres address s from from the the text text strin string g after after the @ char charac acter ter in an e-mail address. Enter the mail address correctly. • The DNS internet address address after after the @ character character could could not be resolved. resolved. Enter the DNS server address correctly.

016-734 016-734

Printing Printing a simple simple recip recipient ient result result report report failed. failed. Set Set the the [E-mail [E-mail Receiv Receive e Protoco Protocol] l] on the sender’s end to [SMTP].

016-735 016-735

An attemp attemptt was was made made to print print a job job temp template late while while it was being being updated updated.. Wait Wait a while, and then instruct it to print again.

016-7 016-736 36

Data Data is not store stored d in a forwa forwardi rding ng addr addres ess s dire directo ctory ry.. • Check Check that there there is is space space on the targe targett disk. disk. • Check Check the directo directory ry access access permi permissi ssions ons.. • Delete any any [.LCK] [.LCK] lock lock files files in the target target directory directory..

016-737 016-737

Data Data is not not store stored d in a forwardi forwarding ng addres address s direct directory ory.. Delete Delete any [.LCK] [.LCK] lock lock files files in the target directory.

016016-74 741 1

Unab Unable le to to mov move e onto onto the the dow downl nloa oadi ding ng mod mode. e.

016-742 016-742

Detecte Detected d misma mismatchi tching ng down download loaded ed data data product product ID due due to to corru corrupt pt downl downloade oaded d data. Try downloading again.

016-744 016-744

An erro errorr occur occurred red to the the data data being being downlo downloaded aded.. Check Check if the the conne connecti ction on between the external device and the machine is secured, and try executing the operation again.

016-745 016-745

An XPJL XPJL error error occurre occurred d while while downlo downloadin ading. g. Try Try exec executin uting g the the job again. again. Cont Contact act the Xerox Welcome Center if the problem persists.

016-746 016-746

Received Received a PDF PDF file file that that cont contains ains unsuppo unsupported rted function functions. s. Use Use a print print driver driver to print the file.

016-747 016-747

An error error occurre occurred d while while proces processing sing the annot annotatio ation n image image data data due to insuf insuffici ficient ent memory. memory. Take one of the foll owing actions: • Increas Increase e the annot annotatio ation n image image size. size. • Reduce Reduce the numbe numberr of the images images in in [Repeat [Repeat Image] Image].. Contact the Xerox Welcome Center if the problem persists.

016-748 016-748

Unable Unable to to print print due due to to insuf insuffic ficient ient hard disk space. space. Reduce Reduce the the numbe numberr of pages pages in print data, for instance by dividing the print data, or by printing one copy at a time when making multiple copies.


Fault Codes

Code


016-74 016-749 9

• The The print printer er lang languag uage e recei received ved from from a prin printer ter drive driverr canno cannott be printe printed d on the the machine. Use the machine’s print driver. If the problem persists, contact the Xerox Welcome Center. • The printer printer language language received received in an iFax iFax cannot cannot be printed printed on the machine. machine. Request that the sender sends the document using a printer language supported by the machine.

016-750 016-750

Printing Printing banner banner sheet sheets s is is cance canceled. led. Enter Enter the the Syst System em Setti Settings ngs mode mode on the touch screen, [Print Mode Settings] > [Other Settings], select [Banner Sheet] and set [Start Sheet], also select [Banner Sheet Tray] and set [Tray 1].

016-751 016-751

An error error occurr occurred ed due due to insuffi insufficie cient nt memor memory y, when when the the PDF PDF direct direct print print functio function n print mode is set to PostScript. Use the machine print driver, or increase the PostScript memory. memory.

016-753 016-753

The entered entered passwo password rd does does not match match with that of the the PDF PDF file. file. Set Set the the corr correct ect password on ContentsBridge.

016-755 016-755

An error error occurre occurred d when when proces processin sing g a print print job of of a print print-pro -prohibi hibited ted PDF PDF file. file. Use Adobe Reader to release the print prohibition, and print the file.

016-75 016-756 6

The use use of the the serv servic ice e is rest restri rict cted. ed. Cont Contac actt the Key Key Oper Operato atorr.

016-75 016-757 7

A wrong wrong pass passwo word rd was was ente entere red. d. Enter Enter the cor correc rectt pass passwo word. rd.

016-758 016-758

The account account is not authoriz authorized ed for for copyi copying. ng. Contact Contact the Key Operator Operator..

016-759 016-759

The maxim maximum um numbe numberr of copies copies has has been been reach reached. ed. Cont Contact act the Key Operator Operator..

016-760 016-760

An error error occurr occurred ed during during PostSc PostScript ript process processing. ing. Take one of the the followi following ng actions. • Set for for optimiz optimized ed speed speed in the print print driv driver er.. • Increas Increase e PostS PostScri cript pt memor memory y.

016-761 016-761

An error error occurr occurred ed durin during g image image process processing. ing. Set [Image [Image Optio Options] ns] > [Imag [Image e Quality] > [High Speed] on the print driver, and print again. If this does not rectify printing, set [Detailed Settings] > [Other Settings] > [Print Page Mode] on the print driver, and try again.

016-762 016-762

The speci specified fied print print langua language ge is not supporte supported d on the machine machine.. Spec Specify ify the print print language in [Print Mode] under [Port Settings].

016-764 016-764

Unable Unable to to connec connectt to the SMTP SMTP server server.. Conta Contact ct the the Syst System em Admi Administ nistrato ratorr.

016-765 016-765

Unable Unable to to send send e-mail e-mail due to to insuff insuffici icient ent hard hard disk disk space space on on the SMTP SMTP serve serverr. Contact the System Administrator.

016-766 016-766

An error error occurr occurred ed on the SMTP SMTP serve serverr. Contac Contactt the the Syste System m Admini Administr strator ator..

016-767 016-767

Unable Unable to to send send e-ma e-mail il due due to to the the wrong wrong e-mail e-mail address address.. Verif Verify y the the e-mail e-mail address, and try sending the e-mail again.

016-768 016-768

Unable Unable to connect connect to the the SMTP SMTP server server due to to the incorrec incorrectt e-mai e-maill addres address s of the machine. Check the e-mail address of the machine.


409


Code

410


016-769 016-769

The SMTP SMTP serv server er does does not support support deliver delivery y confi confirma rmation tion (DSN). (DSN). Send e-mail e-mail without setting confirmation.

016-770 016-770

The direct direct fax function function is prohibit prohibited. ed. Check Check with with the System System Administ Administrato rator r whether the function is enabled. If enabled, contact the Xerox Welcome Center.

016-771 016-771

Unable Unable to retriev retrieve e the the scan scan data data repos repositor itory y addre address. ss. Confirm Confirm the DNS connection. Alternatively, set the scan data repository domain name to the DNS.

016-772 016-772

Unable Unable to to retrie retrieve ve the the scan scan data data reposi repository tory address address.. Spec Specify ify the correc correctt DNS DNS address. Alternatively, set scan data repository address to the IP address.

016-773 016-773

The IP addr address ess of the the mach machine ine is not set correc correctly tly.. Check Check the DHCP DHCP environment. Alternatively, manually specify an IP address of the machine.

016-774 016-774

Unable Unable to to proces process s compr compress ession ion convers conversion ion due to to insuff insuffici icient ent hard hard disk disk space. space. Delete unnecessary data from the disk.

016-775 016-775

Unable Unable to to proces process s the the image image conve conversi rsion on due due to insuffi insufficien cientt hard hard disk disk space. space. Delete unnecessary data from the disk.

016-776 016-776

An erro errorr occur occurred red during during imag image e conve conversi rsion on proc process essing. ing. Check Check the the data data in CentreWare Internet Services.

016-777 016-777

An error error occurre occurred d on the the hard hard disk disk durin during g image image process processing, ing, probably probably due to a hard disk malfunction. For details on replacing the hard disk, contact the Xerox Welcome Center.

016-778 016-778

Convers Conversion ion of the the scann scanned ed image image was disconti discontinued nued due to insu insuffi fficie cient nt disk disk space. Delete unnecessary data from the disk.

016-779 016-779

An error error occurre occurred d during during conv convers ersion ion proce processi ssing ng of the scan scan image. image. Instr Instruct uct scanning again.

016-780 016-780

An erro errorr occur occurred red on the the disk disk during during conve conversi rsion on proc process essing ing of the the scan scanned ned image, probably due to a disk malfunction. For details on replacing the hard disk, contact the Xerox Welcome Center.

016-781 016-781

Unable Unable to to connec connectt to the server server durin during g file file forwa forwardin rding g by CentreW CentreWare are Scan Scan Services. Ask the System Administrator to check the network and server.

016-782 016-782

Unable Unable to to connec connectt to the server server for CentreW CentreWare are Scan Service Services. s. Verif Verify y that that the the login user name, password and other information that are entered.

016-783 016-783

Unable Unable to to find find the specifi specified ed serve serverr path path durin during g file file forwar forwarding ding by Centr CentreW eWare are Scan Services. Check the path name of the server currently set to the job template.

016-784 016-784

A write write to to serve serverr error error occurre occurred d during during file forwardi forwarding ng by by Centre CentreWar Ware e Scan Scan Services. Confirm that there is sufficient space in the directory on the server, and that access rights are present.

016-785 016-785

The file could could not not be be sent sent by by Centr CentreWa eWare re Scan Scan Servic Services es due due to to insuf insuffic ficient ient space on the server. Delete unnecessary data from the server.


Fault Codes

Code


016-786 016-786

The scann scanned ed data data could could not be writt written en due due to insuff insufficie icient nt spac space e on the hard hard disk. disk. Delete unnecessary data, or initialize the hard disk if the saved data are not needed anymore.

016-787 016-787

The serv server er IP address address set to to the the job template template is incor incorrec rect. t. Spec Specify ify the corre correct ct job job template.

016-788 016-788

Failed Failed to to retrie retrieve ve the the file file from from the the web web browse browser. r. Take one of of the the followi following ng actions, and then try retrieving again. • Refre Refresh sh the the brow browser ser page. page. • Rest Restart art the brows browser er.. • Switch Switch the the machine machine off then back on.

016-789 016-789

The mail mail proces processin sing g was interrup interrupted ted due due to to insuff insuffici icient ent hard hard disk disk space space.. Lower Lower the image resolution or reduction/enlargement ratio, or divide the document into smaller segments to send.

016-791 016-791

The access access to the the spec specifie ified d destina destination tion or job job templa template te serv server er faile failed d when when using using Scan To To FTP/SMB or CentreWare Scan Se rvices. Check if you are authori zed to access the specified destination or server.

016-792 016-792

The specifi specified ed job job hist history ory could could not not be be retri retrieve eved d when when print printing ing a job job histor history y report. The specified job history is not available.

016-793 016-793

The hard disk has run out of of space. space. Delete Delete unnece unnecessa ssary ry data data or initia initialize lize the hard disk if the saved data are not needed anymore.

016-794 016-794

The media media was was incorre incorrectly ctly inserte inserted. d. Reinsert Reinsert the media media correct correctly ly..

016-795 016-796 016-797

A read error occurred when reading data on the media. Check the contents stored on the media using a computer.

016-798 016-798

The print print could could not be proc process essed. ed. The hard disk drive drive or memory memory may not be installed properly on the machine, or may be damaged. Contact the Xerox Welcome Center.

016-799 016-799

The print print data data contai contains ns inval invalid id param parameter eters. s. Check Check the the print print data data and and print print options and try printing again.

016-982 016-982

The hard disk has run out of spac space. e. Delet Delete e unnece unnecessa ssary ry data data from the hard disk disk or documents in mailboxes.

016-985 016-985

The e-mail e-mail size size exceeds exceeds the maxi maximum mum size. size. Try Try one one of of the followin following g proced procedures ures,, and resend the e-mail. • Reduce Reduce the numb number er of pages pages in the docu document ment.. • Lower Lower the reso resoluti lution on in [Scan [Scan Resol Resolutio ution]. n]. • Reduce Reduce the documen documentt size using using [Reduce/ [Reduce/Enla Enlarge] rge].. • Increase Increase the maximum maximum value value in [Maximum [Maximum E-mail Size] using using the Key Key Operator access.

018-505 018-505

An authe authentic nticati ation on error error occurre occurred d due due to an an incor incorrec rectt user user name and/or and/or password. Check that the user name and password are correct.


411


Code

412


018-701 018-701

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 1 (operations error) during the address book query. Check that the [LDAP Server/Directory Service] settings in [Remote Authentication Server/Directory Service] are correct, and check if the problem occurred on the server side.

018-702 018-702

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 2 (protocol error) during the address book query. Review the LDAP server settings and repeat the same operation.

018-703 018-703

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 3 (time limit exceeded) during the address book query. Review the search conditions and search root entry, then repeat the same operation. Contact the network administrator if the problem persists.

018-704 018-704

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 4 (size limit exceeded) during the address book query. Review the search conditions and search root entry, then repeat the same operation. Contact the network administrator if the problem persists.

018-705 018-705

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 5 (compare false) during the address book query. The compare operation returned false. Check the LDAP server status.

018-706 018-706

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 6 (compare true) during the address book query. The compare operation returned true, indicating there is no problem.

018-707 018-707

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 7 (authentication method not supported) during the address book query. Change the authentication method and review the authentication settings.

018-708 018-708

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 8 (strong authentication required) during the address book query. Check that there are no errors in the authentication settings, and strengthen subsequent authentication.

018-710 018-710

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 10 (referral) during the address book query. There is nothing registered in the specified search range. Check the authentication settings status.

018-71 018-711 1

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 11 (admin limit exceeded) during the address book query. Check the server operating status.


Fault Codes

Code


018-712 018-712

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 12 (unavailable critical extension) during the address book query. Check the server operating status.

018-713 018-713

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 13 (confidentiality required) during the address book query. Check the server operating status.

018-714 018-714

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 14 (SASL bind in progress) during the address book query. Wait a while, then repeat the same operation. Contact the network administrator if the problem persists.

018-716 018-716

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 16 (no such attribute) during the address book query. The specified attribute does not exist. Check the LDAP server status.

018-717 018-717

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 17 (undefined attribute type) during the address book query. The attribute type specified is invalid. Check the LDAP server status.

018-718 018-718

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 18 (inappropriate matching) during the address book query. Filter type not supported for the specified attribute. Check the LDAP server status.

018-719 018-719

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 19 (constraint violation) during the address book query. An attribute value specified violates some constraint. Check the LDAP server status.

018-720 018-720

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 20 (attribute or value exists) during the address book query. An attribute type or value already exists. Check the LDAP server status.

018-721 018-721

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 21 (invalid attribute syntax) during the address book query. An invalid attribute syntax was specified. Check the LDAP server status.

018-732 018-732

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 32 (no such object) during the address book query. The specified e-mail address does not exist in the directory. Review the input e-mail address and check the e-mail address is registered on the LDAP server.

018-733 018-733

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 33 (alias problem) during the address book query. The alias (name) in the directory points to a nonexistent entry. Check the LDAP server status.


413


Code

414


018-734 018-734

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 34 (invalid DN syntax) during the address book query. An invalid DN syntax was specified. Check the user name and password. Check the LDAP server authentication settings and other status.

018-735 018-735

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 35 (is leaf) during the address book query. The object specified is a l eaf node. Check the LD AP server status.

018-736 018-736

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 36 (alia s dereferencing problem) during the address book que ry. ry. The error occurred while dereferen cing an alias. Check the LDAP server status.

018-748 018-748

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 48 (inappropriate authentication) during the address book query. Inappropriate authentication was specified. Check the LDAP server authentication settings.

018-749 018-749

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 49 (invalid credentials) during the address book query. Invalid credentials (user na me or password) was specified. Check the user name and password. Check the LDAP server authentication settings.

018-750 018-750

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 50 (insufficient access rights) during the address book query. User has insufficient access to perform the operation. Check the LDAP server access rights.

018-751 018-751

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 51 (busy) during the address book query. The server is too busy. Wait a while, then repeat the same operation. Contact the network administrator if the problem persists.

018-752 018-752

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 52 (unavailable) during the address book query. The server is unavailable. Wait a while, then repeat the same operation. Contact the network administrator if the problem persists.

018-753 018-753

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 53 (unwilling to perform) during the address book query. The server is unwilling to perform the operation. Wait a while, then repeat the same operation. Contact the network administrator if the problem persists.

018-754 018-754

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 54 (loop detect) during the address book query. A loop was detected (service-related problem). Check the LDAP server service operating status.


Fault Codes

Code


018-764 018-764

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 64 (naming violation) during the address book query. A naming violation occurred (update-related problem). Check the LDAP server status.

018-765 018-765

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 65 (object class violation) during the address book query. An object class violation occurred (update-related problem). Check the LDAP server status.

018-766 018-766

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 66 (not allowed on nonleaf) during the address book query. The operation is not allowed on a nonleaf object (update-related problem). Check the LDAP server status.

018-767 018-767

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 67 (not allowed on RDN) during the address book query. The operation is not allowed on an RDN (update-related problem). Check the LDAP server status.

018-768 018-768

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 68 (entry already exists) during the address book query. The entry already exists (update-related problem). Check the LDAP server status.

018-769 018-769

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 69 (object class mods prohibited) during the address book query. Object class modifications are prohibited (update-related problem). Check the LDAP server status.

018-770 018-770

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 70 (search result too large) during the address book query. Review the search conditions and search root entry, then repeat the same operation. Contact the network administrator if the problem persists.

018-771 018-771

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 71 (affects multiple DSAs) during the address book query. Check the LDAP server status.

018-780 018-780

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 80 (unknown error) during the address book query. Check the LDAP server status.

018-781 018-781

An LDAP LDAP server server protocol protocol error error occur occurred red in the the address address book operati operation. on. Could Could not connect to the server. Use the following methods: • Check Check the netwo network rk cable cables s are conne connected cted.. • Check Check the target target server’ server’s s operatin operating g status. status. • Check that that the server server name in the the [LDAP Server/D Server/Directory irectory Service] Service] settings settings in [Remote Authentication Server/Directory Service] are correct.


415


Code

416


018-782 018-782

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 82 (program error or SASL authentication error) during the address book query. Check the LDAP server status.

018-783 018-783

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 83 (send message encoding error) during the address book query. Check the LDAP server status.

018-784 018-784

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 84 (receive message decoding error) during the address book query. Check the LDAP server status.

018-785 018-785

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 85 (search result timeout) during the address book query. Review the search conditions and search root entry, then repeat the same operation. Contact the network administrator if the problem persists.

018-786 018-786

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 86 (unknown authentication method specified) during the address book query. Check the LDAP server status.

018-787 018-787

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 87 (invalid search filter supplied) during the address book query. Review the search conditions. Contact the network administrator if the problem persists.

018-788 018-788

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 88 (operation canceled) during the address book query. Check the LDAP server status.

018-789 018-789

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 89 (parameter error) during the address book query. Check the LDAP server status.

018-790 018-790

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 90 (memory allocation error) during the address book query. Check the LDAP server status.

018-791 018-791

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 91 (server connection error) during the address book query. Check the LDAP server status.

018-792 018-792

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 92 (unsupported function) during the address book query. Check the LDAP server status.

018-793 018-793

An LDAP LDAP server server protocol protocol error error occu occurred rred in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 93 (result not returned) during the address book query. Check the LDAP server status.


Fault Codes

Code


018-794 018-794

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 94 (result no longer available) during the address book query. Check the LDAP server status.

018-795 018-795

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 95 (result still available) during the address book query. Check the LDAP server status.

018-796 018-796

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 96 (client loop detected) during the address book query. Check the LDAP server status.

018-797 018-797

An LDAP LDAP server server protocol protocol error error occur occurred red in the the addre address ss book operatio operation. n. The The server returned the RFC2251 specification protocol error 97 (maximum number of reference hops exceeded) during the address book query. Check the LDAP server status.

024-742 024-742

The numbe numberr of print print pages, pages, using using print print options, options, in a booklet booklet creat creation ion job job exce exceeds eds the number of maximum pages. Divide the job into manageable jobs or cancel book creation.

024-746 024-746

The selec selected ted option option (i.e. (i.e.,, paper paper size, size, docum document ent tray tray,, output output tray tray, or double double-sid -sided ed printing) is incompatible with the specified paper quality. Check the print data.

024-747 024-747

An inva invalid lid print print param parameter eter combina combination tion was set. Check Check the the print print data. data. For For example, a custom size was specified, and [Paper Supply] was set to [Auto]. In this case, select the bypass tray.

024-985 024-985

An error error occu occurred rred in the the bypass bypass tray. tray. Check Check the docu document ment size, size, orient orientatio ation, n, and and paper type, then try executing the same operation again.s

026-700 026-700

A protoc protocol ol whic which h is not supporte supported d on the machine machine was receiv received ed from from the LDAP server during an address book query. Try executing the same operation again. Contact the Xerox Welcome Center if the problem persists.

026-701 026-701

The number number of addr address ess book request requests s exce exceeded eded the handling handling capacit capacity y of the machine. Wait a while, and perform the same operation again. If there is only one address book request, the problem may be in the machine software. Contact the Xerox Welcome Center.

026-702 026-702

The number number of transac transaction tions s from from the LDAP LDAP serve serverr exce exceeded eded the handling handling capacity of the machine. Wait a while and perform the same operation. Contact the Xerox Welcome Center if the problem persists.

027-45 027-452 2

The spec specifi ified ed IP addr addres ess s alread already y exis exists ts.. Change Change the the IP addr addres ess. s.

027-50 027-500 0

Unable Unable to to resolv resolve e the nam name e of the the SMTP SMTP serv server er when when repl reply y e-ma e-mail il was was transmitted. Check from CentreWare Internet Services to see if the SMTP server is set correct ly. ly.

027-501 027-501

Unable Unable to to resol resolve ve the name name of the the POP3 POP3 server server when using using the the POP3 POP3 protoco protocol. l. Check from CentreWare Internet Services to see if the POP3 server is set correctly.


417


Code

418


027-502 027-502

Unable Unable to to login login to the the POP3 POP3 server server when using using the the POP3 POP3 proto protocol col.. Check Check from CentreWare Internet Services to see if the user name and password used for the POP3 server are set correctly.

027-547 027-547

An SMB SMB protocol protocol error error occur occurred. red. Prohibit Prohibited ed chara character cters s were were detec detected ted in the the specified domain name. Check the domain name, and that the correct domain name is set on the machine. Check the domain by: 1. Select [System [System Settings] > [Network Settings] Settings] > [Remote Authentication Authentication Server/Directory Service] > [SMB Server Settings] in System Administrator mode. 2. Select the corresponding corresponding SMB server server and check the domain name. name.

027-548 027-548

An SMB SMB protocol protocol error error occur occurred. red. Prohibit Prohibited ed chara character cters s were were detec detected ted in the the specified user name. Check the user name settings.

027-549 027-549

An SMB SMB proto protocol col error error occur occurred. red. Perform Perform the same same operat operation ion again. again. Cont Contact act the Xerox Welcome Center if the problem persists.

027-564 027-564

An SMB SMB protocol protocol error error occur occurred. red. The SMB server server cannot cannot be found found.. Check Check that the authentication server and the machine can communicate across the network. For example, check the following: • Check Check the netw network ork cable cable conne connectio ctions. ns. • Check Check the the TCP/I TCP/IP P settin settings gs.. • Check the the port settings; settings; port 137 (UDP), (UDP), port port 138 (UDP), (UDP), port port 139 (TCP). (TCP).

027-565 027-565

An SMB SMB proto protocol col error error occur occurred. red. Perform Perform the same same operat operation ion again. again. Cont Contact act the Xerox Welcome Center if the problem persists.

027-566 027-566

An SMB SMB protoco protocoll error error occurre occurred. d. SMB SMB (TCP/IP (TCP/IP)) is not activate activated. d. Using Using CentreWare Internet Services, open the [Port Status] window in the [Properties] tab, and check that TCP/IP for SMB is enabled.

027-572 027-573 027-574 027-576 027-578

An SMB protocol error occurred. Perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

027-584 027-584

An SMB SMB proto protocol col error error occur occurred. red. The SMB server server is opera operating ting in share share securi security ty mode. The SMB server is probably set on an Windows 95, Windows 98, or Windows ME OS. Set the SMB server on an OS other than Windows 95, Windows 98, or Windows ME.

027-585 027-585

An SMB SMB proto protocol col error error occurr occurred. ed. Login Login prohibit prohibited ed time time interva interval. l. Check Check allowed allowed login time with the System Administrator.

027-586 027-586

An SMB SMB protocol protocol error error occur occurred. red. The passwo password rd valid valid interval interval has expired expired.. Obtain a valid password from the System Administrator.

027-587 027-587

An SMB SMB protocol protocol error error occur occurred. red. The passwo password rd chang change e interv interval al has has expi expired. red. Login on Windows, and change the password. Ask the System Administrator to change the change interval settings to avoid being prompted the next time you login.


Fault Codes

Code


027-588 027-588

An SMB SMB protoc protocol ol error error occurr occurred. ed. The The user user acco account unt is is disab disabled. led. Ask the Syst System em Administrator to enable the user.

027-589 027-589

An SMB SMB protocol protocol error error occu occurred rred.. The The user user account account is locked locked out. Ask the System Administrator to release the lockout.

027-590 027-590

An SMB SMB proto protocol col error error occur occurred. red. The user user valid valid inter interval val has expired. expired. Obtain Obtain a valid user account from the System Administrator, or ask the System Administrator to extend the account interval.

027-591 027-591

An SMB SMB proto protocol col error error occur occurred. red. The user account account is restric restricted. ted. The blank blank password is invalid. Set the user account password.

027-593 027-599

An SMB protocol error occurred. Perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

027-706 027-706

There There was was no no S/MIM S/MIME E certif certificat icate e tied tied to to the the e-mai e-maill addres address s when when sending sending email. Import an S/MIME certificate for the e-mail address into the machine.

027-707 027-707

The S/MIME S/MIME certifi certificate cate tied the e-mail e-mail address address when sending sending e-mail e-mail has expired. Obtain a new S/MIME certificate, and import into the machine.

027-708 027-708

The S/MIME S/MIME certifi certificate cate tied the e-mail e-mail address address when sending sending e-mail e-mail is untrusted. Import a trusted S/MIME certificate into the machine

027-709 027-709

The S/MIME S/MIME certifi certificate cate tied the e-mail e-mail address address when sending sending e-mail e-mail has been revoked. Import a new S/MIME certificate into the machine

027-710 027-710

The S/MI S/MIME ME certi certific ficate ate to to receiv receive e e-mail e-mail was not pres present. ent. Contact Contact the sender sender,, and ask them to send e-mail with an S/MIME certificate.

027-71 027-711 1

The sende sender’s r’s S/MI S/MIME ME cert certific ificate ate was was not not retri retrieve eved d from from the the recei received ved e-mail. e-mail. Import the sender’s S/MIME certificate into the machine, or attach an S/MIME certificate to the sender’s S/MIME signature e-mail.

027-712 027-712

The recei received ved e-mail e-mail S/MI S/MIME ME certi certific ficate ate has expired expired or or is untrust untrusted. ed. Cont Contact act the sender, and ask them to send e-mail with a valid certificate.

027-713 027-713

The receive received d e-mail e-mail was rejected rejected,, becaus because e it had been altered, altered, possibly possibly the transmission route had been falsified. Contact the sender to notify them about the possibility of falsification, and request them to resend the e-mail.

027-714 027-714

The recei received ved e-ma e-mail il was was rejec rejected, ted, becaus because e the “From” “From” field field diffe differs rs from from the S/MIME signature e-mail address. Contact the sender, tell them about the possibility of impersonation, and ask them to resend the e-mail.

027-715 027-715

The recei received ved e-mail e-mail S/MIM S/MIME E certif certificat icate e is not regis registere tered d on the mach machine ine or or is not supported on the machine. Import the sender’s S/MIME certificate into the machine, or if already registered, enable the certificate so that it can be used on the machine.

027-716 027-716

The receive received d e-ma e-mail il was rejected rejected,, beca because use the S/MIME S/MIME certific certificate ate was untrusted. Contact the sender, and ask them to send e-mail with a trusted certificate.


419


Code

420


027-737 027-737

An error error occurr occurred ed during during reading reading of of data data from from the the job job templat template e serve serverr. Check Check the the access rights of the directory in which the job template is stored.

027-739 027-739

Unable Unable to find the speci specified fied job templ template ate serv server er.. Check Check the the path path name name to the the job template server.

027-740 027-740

Unable Unable to log in to the the job template template server server.. Verif Verify y that that the correc correctt log-in log-in user user name, password and other information are entered.

027-741 027-741

Unable Unable to to connec connectt to the job temp template late server server.. Ask Ask the the networ network k admini administra strator tor to check the network or server.

027-742 027-742

The job temp template late could could not be store stored d to memory memory due to to insuff insuffici icient ent disk disk space. space. Delete unnecessary data from the disk.

027-743 027-743

The setti settings ngs on the the job templat template e serve serverr are are incorre incorrect. ct. Check Check the the settin settings gs of of the the job template server.

027-744 027-744

There There is a proble problem m in the domai domain n name name of of the the job templat template e serve server. r. Make Make sure sure that the DNS server connection and the domain name are registered to the DNS server.

027-745 027-745

The addre address ss of of the the DNS DNS serve serverr is not regis registere tered d on the machine machine.. Regist Register er the the address of the DNS server on the machine, or set the address of the job template server as an IP address.

027-746 027-746

The protocol protocol setting setting of of the the job job templat template e serve serverr is not correc correct. t. Set Set up the correc correctt port.

027-750 027-750

Fax forwardi forwarding, ng, printing printing,, or Internet Internet Fax forwardi forwarding ng was was attempte attempted d for for a scanned document. Fax forwarding, printing, and Internet Fax forwarding cannot be performed for scanned documents.

027-751 027-751

An error error occurre occurred d while while proc process essing ing a job flow flow sheet sheet.. Check Check the job job flow flow sheet sheet..

027-752 027-752

The job flow has a param parameter eter that requires requires user input input that that was was not not enter entered. ed. Perform one of the following: • Do not tie the job flow with required required user user input input to a mailbox. • Set the default default values values for the job flow flow required required user input parameters. parameters.

027-753 027-753

The requi required red port was not open open to to the job attem attempted pted by a job flow flow sheet. sheet. Cont Contact act the Key Operator.

027-754 027-754

The settings settings for [DocuWo [DocuWorks rks Signatur Signature] e] or or [PDF [PDF Signa Signature ture]] on the job flow flow are incorrect. Check the DocuWorks and PDF signatures for both the system data settings (machine's current settings) and the executed job flow settings. If these settings are not the same, change either of them.

027-796 027-796

E-mail E-mail without without an atta attachm chment ent was discard discarded, ed, because because the machine machine is set set to to print only the attached document of e-mail. To print body text and the header of e-mail in addition to its attachments, change settings in [Properties] on CentreWare Internet Services.

027-797 027-797

The outpu outputt destina destination tion is not not corre correct. ct. Speci Specify fy the the correct correct destinat destination, ion, and resen resend d the e-mail.


Fault Codes

Code


033-363 033-363

An error error occurr occurred ed when when using using the the fax. fax. Turn Turn the the power power off and on. on. Conta Contact ct the the Xerox Welcome Center if the problem persists.

033-710 033-710

The document document for polling polling has been deleted. deleted. Store Store the origi original nal docum document ent again again..

033-712 033-712

The proc process essing ing could could not continue continue due to insuf insuffic ficient ient system system memory memory.. Delete Delete unnecessary data.

033-713 033-713


033-716 033-716

The mailbox mailbox specifie specified d by the remote remote machine machine does not exist. exist. Register Register the mailbox on the machine.

033-717 033-717

The mailbox mailbox passwor password d speci specified fied by the the remot remote e machin machine e is incorre incorrect, ct, or the password-receive password is incorrect. Notify the correct password to the sender.

033-718 033-718

There There are are no fax fax docum document ents s or no docum document ents s for for polling polling in the the mailbo mailbox x speci specified fied by the remote machine. If required, store the fax document or document for polling in the mailbox.

033-71 033-719 9

The fax fax job job was canc cancele eled d when when the supp supply ly was was turne turned d off off and on. on. Send Send the the document again.

033-721 033-721


033-722 033-722

The scan scan job job was was cance canceled led due to power power supply supply problem, problem, or becau because se the the document exceeds the maximum number of pages that can be stored. Check the power supply, or set documents that are smaller than the maximum number of pages.

033-724 033-724

Unable Unable to to recei receive ve the the imag image e data, data, because because the data size size that that can can be be recei received ved per a fax transmission exceeds its upper limit. Request the sender to devide the document into smaller segments to send, or lower the resolution. If the problem persists, check if memory is installed correctly. If memory is installed correctly, and not being able to identify the cause of the problem, contact the Xerox Welcome Center.

033-725 033-725

The hard hard disk is full. full. Delete Delete unnece unnecessa ssary ry data data on the the hard hard disk disk to increase increase the available hard disk space.

033-726 033-726

The receive received d docum document ent was was printed printed single single sided sided,, becaus because e the the 2-side 2-sided d printi printing ng is is not available for a mixed size document. No user action is required.

033-727 033-727

The received received page page data data size size is is too too large large to rotate rotate autom automatic atically ally to shif shiftt the document orientation on the page. The pages are printed without rotation. No user action is required.

033-728 033-728

The Auto Print Print form formatti atting ng of of the the recei received ved fax document document was interru interrupted pted by a manual print operation. No user action is required. The machine will automatically resume the Auto Print job after manual printing is done.

033-731 033-731

The Auto Print Print proces processing sing for the recei received ved fax document document was interru interrupted pted by a manual print operation. No user action is required.


421


Code

422


033-733 033-733

An error error occurre occurred d when when using using the fax. fax. Turn Turn the the power power off off and and on. Contact Contact the Xerox Welcome Center if the problem persists.

033-734 033-734

The fax print print was was suspend suspended, ed, because because a job job repor reportt was was generate generated d while while preparing the fax print job. No user action is required.

033-735 033-735

An error error occurre occurred d using using the the fax. fax. Turn Turn the power power off and on. Cont Contact act the Xerox Xerox Welcome Center if the problem persists.

033-736 033-736

The trans transmis mission sion was cancele canceled, d, becau because se the the trans transmit mit data data size size excee exceeded ded its its upper limit. No user action is required.

033-7 033-737 37

An erro errorr occurr occurred ed using using the the fax. fax. Perf Perform orm the the same same oper operati ation on again again..

033-7 033-738 38

Abnorm Abnormal al JBIG JBIG image image dat data a was rec receiv eived ed.. No user user actio action n is requi require red. d.

033-740 033-740

The print print job job for for the the receiv received ed fax fax documen documentt was was cance canceled. led. No user user action action is is required.

033-741 033-742

An error occurred when using the fax. Perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

033-743 033-744 033-745 033-746

An error occurred when using the fax. Turn the power off and on. Contact the Xerox Welcome Center if the problem persists.

033-7 033-747 47

The job was was sus suspen pended ded.. No No user user actio action n is requir required. ed.

033-749 033-749

The machine machine rectifi rectified ed a memory memory problem problem automat automatica ically lly for printout printout.. No user user action is required.

033-750 033-750

An error error occurre occurred d when when using using the fax. fax. Turn Turn the the power power off off and and on. Contact Contact the Xerox Welcome Center if the problem persists.

033-751 033-751

An attem attempt pt was was made made to to output output the the maint maintenan enance ce repor reportt unsuc unsucess essfull fully y, while while the the machine is in Sleep Mode when any printing is prohibited. The report print job will be resumed as soon as the print prohibited Sleep Mode interval ends.

033-755 033-755

Unable Unable to to print print the the fax fax docu document ment due to the the fax malfunct malfunction. ion. Take one of the the following actions: • Turn Turn the the pow power er off off and on. • Make sure sure that the the cable connecting connecting the machine machine and the Fax Card is plugged in securely. • Check the the touch screen screen message, message, or print print out the error error job history history report report to find out the fault code. Contact the Xerox Welcome Center if the problem persists.

034-211 034-212

An error occurred in the fax controller. Contact the Xerox Welcome Center.

034-500 034-500

An incor incorrec rectt teleph telephone/ one/fax fax number number was dialed. dialed. Check Check the the numbe number, r, then perform perform the same operation again.


Fault Codes

Code


034-501 034-501

The telep telephone hone cable cable may may not not be connect connected ed secur securely ely.. Check Check that the telephon telephone e cable is connected correctly, and resend the document. Refer to Telephone socket in the Product Product Overview chapter on on page 34.

034-505 034-505

An error error occurr occurred ed using using the fax. fax. Turn Turn the the power power off off and and on. on. Contac Contactt the the Xerox Xerox Welcome Center if the problem persists.

034-506 034-506

The remot remote e copy copy funct function ion (printin (printing g multip multiple le copie copies s of a recei received ved document document)) is not supported on the destination machine. Check if the destination machine supports the remote copy function.

034-507 034-507

Commun Communicat ication ion failed, failed, because because the pass password word you specifie specified d does does not not match match with the ID number of the destination machine. Make sure that the password and telephone number are correct. The destination machine may be set not to send its own ID number. This code is also displayed when a polling request is rejected.

034-508 034-509 034-510

An error occurred when using the fax. If sending a fax, check the fax setting, fax number, and other settings, then perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

034-51 034-511 1

A documen documentt for relay relay broadc broadcasti asting ng canno cannott be transmi transmitted tted.. Check Check that the relay relay station is correctly registered in the specified speed dial code. Also, check the contents of the address number registered at the relay station.

034-513 034-513

Receiv Received ed an an invali invalid d comma command. nd. This is a Xerox Xerox remote remote mainten maintenance ance system system operational error. No user action is required.

034-514 034-514

Receive Received d an unsuppor unsupported ted reque request. st. This is a Xerox Xerox remote remote maintena maintenance nce system system operaional error. No user action is required.

034-512 034-512

An endle endless ss loop was detecte detected d in the remo remote te relay relay broadcas broadcasting ting.. Check Check that the relay station is correctly registered in a speed dial number, and check the speed dial number points to the relay station.

034-515 034-515

There There is a proble problem m on on the the remote remote machine machine.. Check Check the remote remote machine machine status. status.

034-519 034-519

The number number of dest destinat inations ions exceede exceeded d the the maxim maximum um numbe numberr during during broadcas broadcastt transmission. Wait for the pending jobs to decrease or reduce the number of destinations, then repeat the same operation.

034-520 034-520

The numbe numberr of jobs to be received received exceeds exceeds the maximum maximum number number.. Wait Wait for for the the pending jobs to reduce and then repeat the operation.

034-521 034-521

An inter internal nal error error occ occurre urred. d. Turn Turn the power power off off and and on. on. Contac Contactt the the Xerox Xerox Welcome Center if the problem persists.

034-522 034-522

There There is no phone phone line availabl available e for manual manual send send commu communica nication tion.. Wait Wait until until current transmissions to end, then perform the same operation again.

034-523 034-523

The fax fax serv service ice has been disabled disabled,, and and jobs jobs cannot cannot be recei received ved.. Wait Wait a while, while, then perform the same operation again.

034-527 034-527

A dial dial contro controll error error occur occurred. red. Turn Turn the power power off off and on. Cont Contact act the Xerox Xerox Welcome Center if the problem persists.


423


Code

424


034-528 034-528

Unable Unable to perform perform manual manual send send during during dialing. dialing. Try Try exec executin uting g the the same same operation again when not dialing.

034-529 034-529

The receive received d docume document nt canno cannott be printed printed on the the paper paper loaded loaded on the machi machine. ne. Try one of the following. • Check that the correct correct paper size is loaded loaded in the the machine. machine. • Check that the tray is is correctly correctly placed in the machine. machine.

034-530 034-530

Operatio Operation n timed timed out. Perform Perform the operatio operation n within within the specifie specified d time time frame. frame.

034-550 034-550

An error error occurr occurred ed while while proc process essing ing to to write write onto the FaxCardFaxCard-ROM ROM.. Conta Contact ct the the Xerox Welcome Center.

034-700 034-700

The G3 DP DP (Dial (Dial Pulse) Pulse) conne connectio ction n timed timed out. Turn Turn the the power power off and on. Contact the Xerox Welcome Center if the problem persists.

034-701 034-701

The soft software ware needs needs to be reset reset.. Turn Turn the the power power off and on. on. Contac Contactt the Xerox Xerox Welcome Center if the problem persists.

034-702 034-702

Communi Communicati cation on faile failed d due due to an incor incorrec rectt telepho telephone ne or fax numb number er.. Check Check the number, and perform the same operation again. If a speed dial button was used, check the correct number is registered appropriately.

034-728 034-728

An invali invalid d number number was specifie specified. d. Chec Check k the the destina destination tion number number,, and and perform perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

034-730 034-731

Refer to 034-508.

034-734 034-734

An inter internal nal error error occur occurred. red. Turn Turn the the power power off and on. Contact Contact the Xerox Xerox Welcome Center if the problem persists.

034-796 034-796

An inval invalid id data data was found found in the dialing dialing data. data. Dial Dial the number number again again,, then then perform the same operation.

034-797 034-797

An comm communic unicatio ation n param parameter eter error error occu occurred rred.. Turn Turn the power power off off and and on. on. Contact the Xerox Welcome Center if the problem persists.

034-798 034-798

A data data param parameter eter error error occur occurred. red. Turn Turn the the power power off and on. on. Cont Contact act the Xerox Xerox Welcome Center if the problem persists.

034-799 034-799

Dialing Dialing data is not not regis registere tered, d, even even thoug though h the the auto auto dial dial featur feature e was was specif specified. ied. Turn the power off and on. Contact the Xerox Welcome Center if the problem persists.

035-700 035-700

An error error occurr occurred ed using using the fax. Perform Perform the same same operat operation ion again again.. Conta Contact ct the the Xerox Welcome Center if the problem persists.

035-701 035-701

Unable Unable to to commu communica nicate te due due to to an incorre incorrect ct phone phone numbe number. r. Check Check the phone phone number, and perform the same operation again. If DP (Dial Pulse) is used for G3, check that "" and "#" are not included in the phone number.

035-702 035-703

The other party cancelled the transmission. Ask the other party to check their machine status, and resend the document if necessary.


Fault Codes

Code


035-704 035-704

The specifi specified ed featur feature e (such (such as polli polling) ng) is not not suppo supported rted by the the remot remote e machin machine. e. Contact the other party to check the supported functions.

035-705 035-706

The remote machine may have encountered a problem. Contact the other party and resend the document if necessary.

035-707 035-707

No pass password word was specifi specified ed or an inval invalid id pass passwor word d was specif specified. ied. This only notifies that the machine received such document, so that no user action is required.

035-708 035-709 035-710 035-712 035-713

The remote machine may have encountered a problem. Contact the other party and resend the document if necessary.

035-714

Refer to 035-702.

035-715

Refer to 035-507.

035-716 035-717 035-718 035-719

A communication error occurred. Contact the other party, and resend the document if necessary.

035-720 035-720

The destina destination tion machine machine cannot cannot recei receive ve the the docu document ment that you sent. sent. Ask Ask the other party to check the following: • Their Their machin machine e has paper paper in the tray tray • Their Their machi machine ne has has no paper paper jam jam • Their Their machi machine ne has has enough enough memor memory y • Their Their machine machine suppo supports rts G3 recep reception tion.. When specifying features such as relay broadcasting or a remote mailbox, ask the other party if their machine supports these features, and if the password is correct.

035-721 035-722

A communication error occurred. Ask the other party to resend the document if necessary.

035-723 035-724

A communication error occurred. If sending, check the telephone/fax number, Check if the features you specified are supported on the destination machine, then perform the same operation again. If receiving, ask the other party to resend the document if necessary.

035-725

Refer to to 03 034-511.

035-726 035-726

A commu communica nication tion error error occur occurred. red. If sendi sending, ng, check check the telephon telephone/fa e/fax x numbe number, r, Check if the features you specified are supported on the destination machine, then perform the same operation again. If receiving, ask the other party to resend the document if necessary.

035-727 035-728 035-729

A communication error occurred. Ask the other party to resend the document if necessary.


425


Code

426


035-730 035-731 035-732 035-733 035-734 035-735 035-736 035-737 035-738 035-739 035-740 035-741 035-742

A communication error occurred. If sending, check the telephone/fax number, Check if the features you specified are supported on the destination machine, then perform the same operation again. If receiving, ask the other party to resend the document if necessary.

035-743 035-744 035-745

Communication failed due to an incorrect telephone/fax number, or because the specified function is not available on the remote machine. Check the telephone/fax number, functions supported on the remote machine, and other settings and repeat the same operation.

035-746 035-746

The fax fax netwo network rk does not respond respond.. Check Check the followin following, g, and and send send the the docum document ent again. • Is the telephone line correctly correctly connected connected to the the machine? machine? • The other party may not be connected connected to the fax network, network, or there may may be some problem with the network. When you are connected to a fax network that requires an access code, enter two pauses after the access code, and then dial the telephone number.

035-747 035-748

Transmission was stopped, because the button was pressed while dialing or sending. No user action is required.

035-749 035-749

The other other party party's 's telep telephone hone number number was was redia redialed led the set number number of times times but the remote machine did not answer. Ask the other party to check the telephone line and connection to the machine.

035-750 035-750

Transm Transmiss ission ion was stopped stopped because because the button button was was pres pressed sed while while dialing or sending. Turn the machine on again and resend the document. Contact the Xerox Welcome Center if the problem persists.

035-751 035-752

Transmission was stopped, because the button was pressed while dialing or sending. No user action is required.

035-762

Refer to 034-508.

036-500 to 036-542 036-700 to 036-777

An error occurred when using the fax. If sending a fax, check the contents, fax number, and other settings, then perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

036-778 036-779

Communication was interrupted on the destination machine side. Ask the other party to resend the document if necessary.


Fault Codes

Code


036-780 036-781 036-782 036-783 036-784 036-785

An error occurred when using the fax. If sending a fax, check the contents, fax number, and other settings, then perform the same operation again. Contact the Xerox Welcome Center if the problem persists.

036-786 036-787

Refer to 034-507.

036-788 036-789

A transmission when using polling was specified, but there is no document for polling on the destination machine. Contact the other party to confirm, and perform the same operation if necessary.

036-790 036-791

Communication failed due to invalid request. Check the procedure in the User Guide and perform the operation again.

036-792 036-793

Refer to 034-508.

036-795 036-795

The remot remote e copy copy funct function ion (printin (printing g multip multiple le copie copies s of a recei received ved document document)) is not supported on the destination machine. Check if the remote copy function exists on the destination machine.

036-796 036-796

The transmi transmissi ssion on mode mode switche switched d to to norm normal al opera operating ting mode, mode, becau because se the remote copy function (printing multiple copies of a received document) was not supported on the destination machine. No user action is required.

036-797 036-798 036-799

Refer to 034-508.

047-21 047-211 1

A hardwar hardware e proble problem m occur occurred red in in the paper paper output output asse assembl mbly y. Turn Turn the powe powerr off off and on. Contact the Xerox Welcome Center if the problem persists..

047-214 047-214

An error error occurre occurred d in the the Duple Duplex x Module Module.. Turn Turn the power power off and on. on. Conta Contact ct the the Xerox Welcome Center if the problem persists.

047-216 047-216

An error error occurre occurred d in the the finish finisher er.. Turn Turn the power power off and on. Cont Contact act the Xerox Xerox Welcome Center if the problem persists.

062-210 062-210

The documen documentt feeder feeder malfunc malfunction tioned. ed. Contac Contactt the the Xerox Xerox Welcom Welcome e Center Center..

062-21 062-211 1

An error error occurr occurred ed in the documen documentt feeder feeder.. Conta Contact ct the the Xerox Xerox Welcom Welcome e Center Center..

062-220

Refer to 062-210.

062-277 062-277

A comm communic unicatio ation n error error occurr occurred ed betw between een scan scanning ning and feeding feeding compone components nts of the machine. Contact the Xerox Welcome Center.

062-278 062-278

An error error occurr occurred ed in the docum document ent feede feederr. Conta Contact ct the the Xerox Xerox Welcom Welcome e Center Center..

062-79 062-790 0

The scann scanned ed doc docume ument nt is copy copy-pr -prohi ohibi bited ted.. Refe Referr to to Illegal Copies in the Before Using the Machine Machine chapter on page 29 , and verify the types of documents that can be copied.


427


Code

428


071-210 071-212

An error occurred when using Tray 1. Turn the machine off and on. Contact the Xerox Welcome Center if the problem persists.

072-210 072-212


073-210 073-212


077-215 077-215

An error error occurre occurred d when when using using Two Two Tray Tray Module. Module. Turn Turn the machi machine ne off off and and on. Contact the Xerox Welcome Center if the problem persists.

078-210 078-210

An error error occurr occurred ed when when using using High Capacit Capacity y Feeder Feeder Tray Tray 1. 1. Turn Turn the mach machine ine off and on. Contact the Xerox Welcome Center if the problem persists.

078-21 078-211 1

An error error occurred occurred when using using High High Capac Capacity ity Feeder Feeder Tray Tray 2. Turn Turn the mach machine ine off and on. Contact the Xerox Welcome Center if the problem persists.

081-799 081-799

The fax fax job job was cancelle cancelled d due to the the fax transmi transmissi ssion on limit limit when sending sending the the job job using e-mail. Try executing the job again.

116-220 16-220

Download Download failed failed to start start afte afterr switch switching ing to to downloa download d mode. mode. Contact Contact the Xerox Xerox Welcome Center.

116-701 16-701

Unable Unable to print print doubledouble-side sided d due to insuf insuffic ficient ient memory memory.. Check Check if memor memory y is installed correctly. If memory is installed correctly, and not being able to identify the cause of the problem, contact the Xerox Welcome Center.

116-702 16-702

Printing Printing was perform performed ed using using a subst substitut itute e font. font. Check Check the the print print data data..

116-703 16-703

An error error occurre occurred d during during Post PostScr Script ipt proc process essing. ing. Either Either confi confirm rm the the print print data data,, or open spool settings on the details tab in the print driver to disable bi-directional communication.

116-713 16-713

The job job was was print printed ed out out in parts parts because because the hard disk ran out out of space. space. Delete Delete unnecessary data.

116-714 16-714

A HP-G HP-GL/2 L/2 comm command and error error occurr occurred. ed. Check Check the the prin printt data data..

116-720 16-720

An error error occu occurre rred d during during printi printing ng due due to insuf insuffic ficient ient memory memory.. Close Close unused unused ports ports or delete unnecessary data.

116-740 16-740

A numeric numerical al value value operatio operation n error error occur occurred, red, because because the print print data contains contains a value that exceeds the limit of the printer. Check the print data.

116-749 16-749

The print print job was stopped stopped,, because because the speci specified fied font was not found. found. Inst Install all the font or enable font replacement in the print driver.

116-752 16-752

There There was a warning warning in the the PDF PDF print print job tick ticket et descr descripti iption. on. Repeat Repeat the the same same procedure. Contact the Xerox Welcome Center if the problem persists.


Fault Codes

Code


116-771 116-772 116-773 116-774 116-775 116-776 116-777 116-778

The parameter values were corrected, because the machine encountered a problem when printing the data. If the received image is incomplete or damaged, ask the other party to check the image or to resend the data. When Internet Fax forwarding is enabled, check with the recipient if they received the image intact.

116-780 16-780

There There is a proble problem m with with the document document attache attached d to the receive received d e-mai e-mail. l. Chec Check k the attached document.

116-790 16-790

1. If the operator operator stops stops staplin stapling g while while printing printing a confi confident dential ial fax or confiden confidential tial iFax document, the first copy is printed without staples. Staple the first copy manually, or otherwise do not stop stapling while printing. 2. If the operator stops stops stapling in all other cases: cases: all copies are printed without without staples. Check that the stapling position is correctly specified, and perform the same operation again.

123-400 123-400

The mach machine ine has has detec detected ted a softwar software-r e-relat elated ed proble problem. m. Turn Turn the power power off and on. Contact the Xerox Welcome Center if the problem persists.

124-701 124-701

Due to a malfunc malfunction tion in the the spec specifie ified d tray tray (sid (side e tray), tray), the output output destin destinatio ation n was was changed to the center output tray. Contact the Xerox Welcome Center. A different paper tray can still be used.

124-702 124-702

Due to a malfunct malfunction ion in in the specifie specified d tray tray (fini (finisher sher tray), tray), the output output desti destinati nation on was changed to the center output tray. Contact the Xerox Welcome Center. A different paper tray can still be used.

133-210 133-211 133-212 133-213 133-214 133-215 133-216 133-217 133-218 133-219 133-220 133-221 133-222 133-223 133-224


133-226 133-226

A count country ry code code not not comp compatib atible le with with the machi machine ne that that was was spec specifie ified. d. Cont Contact act the the Xerox Welcome Center.

133-280 133-281 133-282 133-283



429


Code 134-210 134-211

Description and Remedy An error occurred when using the fax. Turn the power off and on. Contact the Xerox Welcome Center if the problem persists.

Screen Messages Along with fault codes, the following messages are displayed on the touch screen on some occasions. Message


A fault has occurred. Switch off the machine. Ensure that the screen disappears before switching it on. If the problem persists, call for service.

A fault has occurred. Switch off the machine and wait until the touch screen is turned off completely, and then restart the machine. If the problem persists, write down the fault code (xxx-yyy) displayed on the screen. Switch off the machine and contact the Xerox Welcome Center.

A fault has occurred. The machine has rebooted. If the problem persists, call for service.

The machine was restarted due to a fault. Resume normal operations. If the problem persists, contact the Xerox Welcome Center.

Processing has been cancelled due to an The machine operation has stopped due to a error. fault. Restart the job. See User Guide for information on fault code.

Xerox Welcome Center For additional help. If you need any additional help on using your WorkCentre copier/printer, copier/printer, you can: 1) Refer to this User Guide Guide 2) Contact Contact the Key Key Operato Operator r 3) Visit our Customer Customer Web Site at at www.xerox.com or contact the Xerox Xerox Welcome Center. Please have your serial number at hand when contacting Xerox. The Welcome Center will want to know the following information: The nature of the problem, the serial number of the machine, the fault code (if any), as well as the name and location of your company. Follow the steps below to look up the serial number of the machine.

430


Fault Codes - Xerox

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