Joanne Chen 56 South Street New York, NY 10003 (212) 404-3456
[email protected]
PROFESSIONAL EXPERIENCE ABC Media Company, New York, NY 2001 – Present Founder and President Managed a successful wedding photography services company serving the New York Tri-State Area, generating annual revenues in excess of $2 million Developed internal policies and procedures, created production processes, managed vendor sourcing and relations, and assumed responsibility for all hiring and training of employees Collaborated with marketing agency in developing a comprehensive marketing strategy, including a professional website and marketing collateral
Ralph Lauren Designs , Port Imperial, NJ 1997 – 2001 Order Coordinator Managed day to day operations and supervised 20 employees, generating $1 million in annual sales Fulfilled orders for custom products from over 100 North American retailers, including made to order bed linens, made to measure draperies, and upholstered furniture Oversaw entire order fulfillment process, including dimension verification, adherence to textile requirements, delivery logistics, invoicing, and billing Acted as liaison between vendors and retailers, dramatically improving communication and time to market Resolved customer complaints in a timely fashion to ensure a high level of customer satisfaction
1992 – 1997 Tommy Hilfiger Productions , New York, NY Store Manager Responsible for the grand opening of a outlet store in a major retail outlet mall, including employee recruitment and training, sourcing, inventory management, and merchandising of products Successfully managed 10 employees and growth of the business, enabling the business to achieve $500,000 in annual sales
EDUCATION University of Maryland , College Park, MD Bachelors of Art in Communications Minor in Economics
ADDITIONAL SKILLS
Proficient with MS Office (including Access) Fluent in English, Spanish, and Italian
1988 – 1992
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