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Dyadic communication -> communication between 2 people and fundamental or smallest unit of communication -> it may range from simple, intimate, chit-chat or even business Characteristic of dyadic communication -> it is characterized by face to face speaking situation where two persons exchange significant ideas about a topic interesting to them 2 Types of Dyadic Communication THE FORMAL AND INFORMAL FORMAL -Simply put, is the form of communication which religiously follows the rules of language. -Commonly used in interviews, counselling and confession. INFORMAL -By contrast to formal, it can be largely non-verbal, includes slang or even slurred speech, as well as foul language. -Commonly used in chit-chat, gossips, and intimate conversations. Example: FORMAL: "Hello, sir. It's wonderful to make your acquaintance. How are you today?" INFORMAL: "Dood. Wazzap?" FORMAL: “Happy 18th Birthday, I hope you’ll turn out to be a succesful person. J” INFORMAL: “Dudette legal ka na. I heard you turned 18. pabuger ka naman. burger burger!!!”
Phone Handling Guidelines
Incoming Calls - wait up to 2 – 3 rings - answer the call with a proper greeting and be polite - think and prioritize as you speak - keep a message pad - get in the habit of closing each call with a summary of what you talked about - when ending a phone call, be polite and then shut the phone down lightly Outgoing Calls - plan your outgoing call
- open the conversation with a proper greeting - state your intention for calling and be polite - if you want to make notes, a good speaker phone will be helpful - if you reach someone's answering machine leave a message and your phone number - close the conversation in a proper manner