ISO 9001:2008 Standard Awareness wareness Program Program For Construction Industr
By: Manoj Choyal Email:
[email protected] 1
Program Objective: Awareness of ISO 9001:2008 • Awareness Standards Requirements
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• Planning to Implement ISO 9001:2008 Standards
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Presentation Index: • Introduction to ISO • What is IS ISO O 9001: 9001:20 2008 08 (Q (QMS MS)) • Eight Principles of QMS •
ey
e n ons o
• Process Approach & PDCA Cycle of QMS • Brief of ISO 9001:2008 Requirements
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Presentation Index (contd.): • Benefits of Compliance of QMS • Roadmap to Certification • New Activities After Certification •
onc us on
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Introduction to ISO: - International Organization for Standardization (English)
- ISO derived from Greek word isos
means equal . Geneva, Switzerland - Non Governmental Organization - Network of the national standards bodies of 160 countries 5
Introduction to ISO (contd.):
World’s largest largest developer develope r of - World’s voluntary International Standards - By 31 Dec. 2008 - 17765 Standards - ISO 9001:2008 and ISO 14001:2004 are among the most well known and widely implemented ISO standards ever 6
Introduction to ISO (contd.): - Implemented by 1 million organizations in 175 countries - ISO Standards are Generic Standards - ISO does not carry out Certification and oes not ssue or approve ert cates
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What is ISO 9001:2008: - ISO 9001 for Quality Management System (QMS) QMS is about how to manage the quality aspects of all processes proces ses more effectively, effectively, taking into consideration customer satisfaction .
Initially Released in 1987 Second Edition in
1994
Third Edition in
2000
Fourth Edition in
2008 8
What is ISO 9001:2008 (contd.): ISO 9000 (QMS) Standards Family • ISO 9000:2005 QMS - Fundament Fundamentals als & Vocabulary ocabulary • ISO 9001:2008 QMS QMS - Re Requ quir irem emen ents ts • ISO 9004:2000 QMS - Guidelines Guidelines for Performan Performance ce ImproveImprovement 9
What is ISO 9001:2008 (contd.): Other Supporting Standards • ISO 10005:2005 QMS QMS - Guide Guidelin lines es for for Qualit Quality y Plans Plans • ISO 10006:2003 QMS - Guidelines Guidelines for Quality Quality Managem Management ent in Projects •ISO 19011:2002 Guidelines for QMS &/or EMS Auditing
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Eight Key Principles of QMS: Customer Focus Leadership Involvement of People Process Approach Management Continual Improvement Factual Approach to Decision Making Mutual Beneficial Supplier Relationship 11
Key Definitions of QMS: Quality -
Fit to Purpose
-
Degree to which a set of inherent characteristics meet the stated and/or im lied re uirements
Example: QMS • With Within in Budget
•As per Spec.
IM S
• As per per Schedule
Cost
Time
Design
Rework
Quality
•Zero Rework
Safety
Environ. 12
Key Definitions of QMS: Quality QMS • Over Over Budget
IMS • Dela Delay y
Cost
Time Quality
Design
Safety
Rework Environ.
•As per Spec.
•Zero Rework
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Key Definitions of QMS: Quality Policy -
Overall intentions and direction of an organization related to its Quality performance, as formally expressed by top management
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Key Definitions of QMS (contd.): Quality Control (QC) -
A process employed to ensure a specified level of quality is there in a product or services
Concrete (Slump Test)
Road Surface Evenness
Ground Resistance of EL Poles
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Key Definitions of QMS (contd.): Quality Assurance Assurance (QA) -
A process of verifying or determining whether product or services meet or exceed customer expectations and QA is determined using Shewhart (PDCA) Cycle
Example:
Quality Plan
Method Statement
Training Record 16
Key Definitions of QMS (contd.): QA
QC
Prevention based
Detection based
Process oriented
Product oriented
Phase building activity
End phase activity
Responsibility of all
Responsibility of Inspect.
QA is about attitude
QC is about instrument
QA is Built in product
QC is inspected in prod.
QA leads to QMS/ ISO 9001 17
Key Definitions of QMS (contd.): Document -
Information and its supporting medium. The medium can be paper, magnetic, electronic, photograph, etc.
Example:
Qualit Quality y Plan Plan,, Method Method Statem Statement ent
Request for Inspection Format
ISO 9001 Standard 18
Key Definitions of QMS (contd.): Record -
Document stating results achieved or providing evidence of activities performed
Example: Audit
Report
Material Test Report
Daily Progress Report
Training Attendance Sheet 19
Key Definitions of QMS (contd.): Process -
Set of inter-related or interacting activities Construction Process of Road Mixing
Example: Foundation Bricklaying Backfilling Formwork Water Proofing Paving
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Key Definitions of QMS (contd.): Procedure -
Specified way to carry out an activity or a process Procedure can be documented or not
Example: Document Control Proc. Procurement Procedure Material Approval Proc. Invoicing Procedure Auditing Procedure 21
Key Definitions of QMS (contd.): Audit -
Systematic, independent and documented process of obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled Internal Audit External Audit
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Key Definitions of QMS (contd.): Conformance -
Fulfillment of a requirement
Example:
Procure only Approved Materials
Refer Approved Approved Drawing for Const.ion
QC Testing at Defined Stages
Use Calibrated Equipment for Testing
Use Approved Approved Formats/ Documents 23
Key Definitions of QMS (contd.): Non-Conformance (NC)
-
Deviation Non-fulfillment of a requirement Quality Plan not updated after Changes were made An Obsolete drawing being Used by Subcontractor
Insufficient Training of Personnel 24
Key Definitions of QMS (contd.): Non-Conformance Non-Conform ance Report (NCR) -
Report generated against a nonconformance (NC)
Non-conformance Report JM-QOF-8.3-00/01
NCR Details NCR no.:
Date:
Project Title:
Ref. no.:
Non-Conformance Report
Action Details Agreed remedying action:
Special instruction:
Action by:
Approved by:
Action date:
Approved date:
Signature:
Signature:
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Key Definitions of QMS (contd.): Corrective Action: -
Action to eliminate the cause of a detected non-conformity or other undesirable situation
NC - Quali Quality ty Plan Plan Not Updated Updated after after Changes were made CA - PM to Revi Review ew QP at Month Monthly ly interv intervals als 26
Key Definitions of QMS (contd.): Corrective Action Request
Corrective Action: NC - Obsolete Drawings used by Subcontractor
JM-QOF-8.5-02/02
CAR no.
Issued Date
Audit Ref. no.
Issued Date
QMS Code
Issued To
CAR Discrepancy Discrepancies:
Auditor:
CA - QA Enginee ineerr Verify & Record Record Return of Superseded Drawings
Close-out Date:
Signed:
CAR Response Agreed Corrective Action: Action :
Auditee:
Proposed Close-out Date:
Signed:
CAR Evaluation
Satisfactory
NCR
Re-Audit
NCR no.:
CAR closed
NCR date:
Proposed re-audit date: Evaluated by:
Signed:
Date:
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Key Definitions of QMS (contd.): Preventive Action: -
Action to eliminate the cause of a potential non-conformity or other undesirable potential situation
Potential NC – NC – Q Plan Plan is not not Availabl vailable e with with some Contractors PA – Establ Establish ish Sys System tem of Approv Approval al of Q Plan by Consultant before Construction * Starts for all Contracts 28
Process Approach: Process is a set of inter-related or interacting activities Input
Monitoring & Measurement (Before, During & After the Process)
Procedure
Process Output
Effectiveness of Process (Ability to achieve the
Efficiency of Process (Results Achieved vs. Resources Used)
desired results)
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Process Approach: Example:
Input Concrete Mix, Vibrator, Manpower Manpow er,, Thermometer, Slump Mould, etc.
Procedure: Method Statement Approved Drawing, etc.
Monitoring & Measurement: Temperature, Slump, Placing, Pouring Height, Vibration, Strength Tests, Mfrs Batch Test Certificate, etc.
Concrete our ng
Output Structure with Desired Shape, Size, Finish & Strength
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Process Approach (contd.): (contd.): Input 1
Process 1 Outp Output ut 1 = Inp Input ut 2
Process 2 Outp Output ut 2 = Inp Input ut 3
Process 3 Output Output 3 = Input Input to next next process process 31
Process Approach (contd.): (contd.): Input 1
Process 1 Outp Output ut 1 = Inp Input ut 2
Process 2 Outp Output ut 2 = Inp Input ut 3
Process 3 Output Output 3 = Input Input to next next process process 32
PDCA Cycle: The cycle goes on
Act
Plan
Check
Do
Plan
: Define Objectives & Design Process
Do
: Implement the Process
Check
: Check the Process and Results
Act
: Take Corrective Action, Preventive Action & Improve the Process 33
PDCA Cycle (contd.): Organization
Process
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Brief of ISO 9001:2008 Requirements: Section 1: Scope Talks about the standard and how it applies to organizations
Section 2: Normative Reference References another document that should be used along with ISO 9001:2008
Section 3: Terms and Definitions Gives definitions used in the standard
Section 4: General Requirements Gives requirements for the overall Quality Management System
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Brief of ISO 9001:2008 Requirements(Contd.): Section 5: Management Responsibility Gives requirements for top Management and their role in the Quality Management System
Section 6: Resource Management Gives requirements for resources including personnel, training, facility and work environment
ec on : ro uc
ea za on
Gives requirements for the realization of product or service, including planning, customer related processes, design, purchasing and process control
Section 8: Measurement, Analysis and Improv. Gives requirements on monitoring processes and improving those processes 36
Brief of ISO 9001:2008 Requirements (Contd.): Continual Improvement Improvement of the QMS s t n e m e r i u e R s r e m o t s u C
Management Responsibility Resource Management
Input
Measurement, Improvement
Product Realization
Product Output
n o i t c a f s i t S s r e m o t s u C
Information flow Value-adding activities
Value-adding activities 37
Benefits of QMS Compliance: MANAGEMENT is MORE … • Committed • Determined • Responsive • Customer Focused • Objective Driven • Unbiased • Quality Conscious • Environment Conscious 38
Benefits of QMS Compliance (contd.): PEOPLE are
MORE …
• Responsive • Authorized • Organized • Competent • Motivated & Self Disciplined • Customer Satisfaction Conscious • Quality Conscious • Environment Conscious 39
Benefits of QMS Compliance (contd.): DOCUMENTS are … • Standardized • Relevant • User Friendly • Controlled
Available ble • Easily Availa • Continuously Upgraded • Protected
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Benefits of QMS Compliance (contd.): PROCESSES are MORE… • Efficient/ Productive • Consistent • Controlled • Measurable • Traceable • Transparent • Continuously Improved
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Benefits of QMS Compliance (contd.): OBJECTIVES are … • Understood • Documented • SMART • Evaluated • Consistent • Continually Improved
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Benefits of QMS Compliance (contd.): CUSTOMERS … • Less Complaints • Satisfied/ Delighted • Recommend you (Free Marketing) • Repeat Business • Less Inspection
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Roadmap to Certification: Gap Analysis ISO Awareness Training Program Management System Documentation Quality & Environmental Policy Quality & Environmental Objectives Mandatory Procedures
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Roadmap to Certification (contd.): Departmental & Technical Procedures Integrated Management System Manual Document Release Management System Implementation Internal Auditor Training Internal Auditing
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Roadmap to Certification (contd.): Management Review Certification Body Finalization Stage 1 Audit by Certification Body Stage 2 Audit by Certification Body Certificate Awarded Awarded
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New Activities After Certification: • Control of Documents • Control of Records • Monitoring & Measurement of Objectives • Internal Auditin • Corrective/ Preventive Actions • Management Review • Surveillance Auditing
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Conclusion:
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Any Query?
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Email:
[email protected] 50
