A template to assist in building your objectives and how you will measure them as well as a value map to tie business objectives to Salesforce capabil...
Map how values are being exchanged with stakeholders to identify viability in values created.
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berisi tentang penulisan Best Practice Laboran Teknik Audio Video Tahun 2018. akan tetapi masih dalam tahap belajar. saya menyadari banyak sekali kekurangan. tetapi setidaknya dapat menjadi …Deskripsi lengkap
berisi tentang penulisan Best Practice Laboran Teknik Audio Video Tahun 2018. akan tetapi masih dalam tahap belajar. saya menyadari banyak sekali kekurangan. tetapi setidaknya dapat menjadi …Full description
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Capability Value Map Best Practice
Salesforce.com
Best Practice Overview It is important to define early in the program which metrics will be monitored and how they will be measured, so that the benefits achieved can be closely tracked. For example, progress on the following business goals could be tracked with these metrics: – Increase revenue by acquiring new, profitable customers: Percentage Accepted Leads to Sale – Increase revenue by retaining customers: Percentage Sales to Repeat Customers – Reduce costs by reducing sales costs: Average Number of Sales Calls per Sale
We have provided a template to assist in building your objectives and how you will measure them as well as a value map to tie business objectives to Salesforce capabilities.
Why complete a CVM? Define and prioritize your business objectives
Map Salesforce capabilities to business objectives –
Provide feedback to modify the CRM strategy and implementation
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Establish tools for change management
Articulate definition of success –
Provide a way to measure results
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Set and gauge the level of success in meeting CRM objectives
Hold individuals accountable for results –
Make mid-course corrections as necessary
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Create transparency regarding goals and progress at the macro and individual level
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Eliminate the need for “oral history” and replace it with data on the development of strategies and objectives
Capability Value Matrix Process Tracking progress of vision and strategy • Provide visibility to how the initiative is tracking against business goals • Identify areas where program is not achieving business results and provide corrective actions • Develop a single, consolidated list of program metrics used by all regions and user groups Define KPIs • Pick limited set of metrics • Tie each metric to an objective
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• Audit data to create credibility • Empower managers to change behavior and business process based upon reports/dashboards results