BBUN2103
PERNIAGAAN & PENGURUSAN
JANUARY / 2018
BBGO 4103 GELAGAT ORGANISASI
NO. MATRIKULASI MATRIKULASI
:
720130035689001
NO. KAD PENGNEALAN
:
720130035689
NO. TELEFON
:
0173737172
E-MEL
:
zai!a"#$%'()#"')(*
PUSAT PEMBELAJARAN
:
SRI RA+P R A+PAI AI
BBUN2103
ISI KANDUNGAN
1)0 2)0
MUKA SURAT
Penghargaan
02
Huraian mengenai organisasi yang dipilih.
00
Pengenalpastian dan huraian sebab-sebab kepuasan kerja yang rendah. (4 Sebab-sebab)
00 00
3)0
Analisis sebab-sebab kepuasan kerja yang rendah di organisasi yang dipilih. (Dengan menggunakan 6 aktor penentu kepuasan kerja)
00 00
4)0
! Pengesyoran tentang bagaimana pengurus-pengurus boleh mengendalikan sebab-sebab yang dikenal pasti mengenai kepuasan kerja yang rendah dengan lebih baik.
00
5)0
"ingkasan (#enonjolkan elemen-elemen kepuasan kerja$ analisis kepuasan kerja yang rendah dan pengesyoran)
00
7)0
"ujukan
17
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PENGHARGAAN
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#'(a "#a ai. $a(a "a (#,$a ,#-a:-a .ia (#-a*a #a(' *a i,i(#a) Ja"i ,#(#,i*a $a('a$i/$a('a$i #$-'.a #$'aa "a-a( ,i.a (#$#.a #$a"a .#$a i' ,#"i$i) Ta*a "i$i ,#"i$i a"a.a #.#$aa i' ,#,'ai "#a .##$ia"ia (#$#.a i.a (#$a.a i"a. -# (#$'a (a.a "i,ii #-a, ,#.a-i aaa #.#$aa ii ,aa i"a. ,#,'ai "#a .##$ia"ia*a *a #"ia( "a #(a-') A.ia "a$i .#i"a.'a,a*a #$a"a .#$a "a 'a a"'a =.(-#> "a$i #'(a:#'(a $a.a ,#.#$a "a $#,a,i .#$a *a (#$, #*#-ia ,*a$i.a a.i$*a (#*#"a$i ii "a (#(ai- #-ia' ''. #$iaa) Ji.a a"'a "a $''a "a$i #'(a ,aa .$ii.a- $a('a$i/$a('a$a #$,#' a.a "i.#a.a i"a.a "i,i-i aa' ('.i 'a -# "i'a .#$a) ;#,#,'aia .#$a "#a "#a #$,a-ii (#i.' ,a-a ,a' $'(',a #$i D--a" a"a-a #$,#''a *a ii aa$a #$,a-ii #.#$a "#a #.#$aa *a (#a.ia.a i"ii"' (#$a,a -#i 'a,) S#a$a -i.*a (a',ia "#a #$,a-ii ,#,'ai "#a .#$a*a *a "ii-i ,#a'*a (#"aai aaa (#$#.a (#('*ai a.a "a .#-#a ''. (#(#'i .##$-'a .#$a (#$#.a) +a.a (#$#.a a.a #$a*a "a-a( #.#$aa "a -# .#$aa .#a*aa ii (#$#.a a.a (#i.(ai .#'a,a *a ,a(a "a$i #.#$aa (#$#.a) ;aia:.aia *a "i'a ai (##a. $'(',a D--a" #-a (#"aa ,.a '('() Ja"i a"a-a #i ''. .ia (#a(i- .i$a .#,#,'aia .#$a "#a #$,a-ii ,#aai ,a-a ,a' ?a.$ *a (#(#a$'i .#'a,a aa' .#i"a.'a,a .#$a) ;#,i('-a*a .#,#,'aia ,#,'a' #i, #.#$aa i' ,#"i$i a$',-a ,#-a$i "#a .##$ia"ia ,#,#$a #.#$a ai (#"aa .#'a,a .#$a *a i(a) %%. Baa)an a$a( Gan,a)an Ga,%/
Ba*a$a aa$a aa' ai "a$i ,#i i-ai .#aa ia,a*a (#$'a.a ?a.$ *a a-i #i "a-a( (##'.a ,a(a a"a ,#,#$a #.#$a (#$a,a #$'a, ai aa' i"a. "#a #.#$aa (#$#.a) a-a' aai(aa' ii ia,a*a a*a #$-a.' ''. #.#$a a$' "a-a( $ai,a,i "a ai i"ii"' *a a$' (#-a.a .# "'ia #.#$aa) S#-ai "a$i ai #$"aa (a?aa -ai *a a.a (#(#a$'i aa .#'a,a #.#$a ,##$i ?a#"a a(a,a *a #$(a,'. #$-i"'a 10
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#$'aa #-a' #$a-aa a.# #$'ia *a "iaa$.a ,#aai i,#i? .#a"a #.#$a $'a #aa *a "i#$i.a (#i.' a.a "a ,#aai*a) Pa(a,a -# "ia.$i?.a ,#aai (a?aa .#aa *a "i#$i.a .#a"a #.#$a -# ,*a$i.a ''. #$.i"(aa (#$#.a *a "i#$i.a .#a"a ,*a$i.a) ;a--##$ =1977> & *"a?? =1980> (#"#"a.a aaa a(a,a .#aa a"a-a ,a-a ,a' #(-# 'a *a a-i 'a(a ''. .#'a,a .#$a) B#$'' "#a ''a aa$a .#'a,a .#$a "#a a(a,a "i"aai -# #*#-i"i. ,##-'(*a ;aaa-a # a-) =1990> "a-a( .a$*a Ji#"$a.'(a$ Si & Jai +ii =2013> aaa Kai "i"aai ,#aai a,#. 'a(a #(a' "a .#'a,a .#$a #.#$a #.#$a i"',$i ##$aaK) S##$i "a-a( .aia #$"a'-' .aia ,#(a,a 'a (##a,.a aaa #$"aa*a ''a ,ii? aa$a "iaa$a ai/a(a,a #.#$a "a .#'a,a .#$a #.#$a "i ,*a$i.a ##$aa ii 'a #$(a,'. ,#.$ #.#$aa *a -ai) S#ia #.#$a (a'.a ,a' ,i,#( ai "a -i,i .#ai.a a.a ,#a$a a"i- #-a, "a ,#i$i "#a a.aa (#$#.a) Aai-a ai "i-ia ,#aai aa$ #$"a,a$.a a"a a.aa .#$a .#(ai$a i"ii"' "a 'a ai "i a,a$a .#'a,a .#$a a.a #$aai) Baai(aa' ,#a"ai*a .#a"aa a"a-a ,#a-i.*a ii a.a (#a"i ,a-a ,a' 'a aa' ,#a *a (#*'(a .#a"a .#'a,a .#$a *a $#"a) ;#'a,a ,#,#$a #.#$a "#a ai *a "i#$i(a*a (#(#$i .#,a *a '.a ,#"i.i .#a"a .#'a,a #$a"a #.#$aa*a ,#a$a .#,#-'$'a) P#.#$a *a i"a. #$'a, ai "#a ai (#$#.a ('.i i"a. a.a (#a-a.a 'a, (#i.' #,i #' (#$#.a) S#aai aa *a #$a"i .#a"a $a('a$i/$a('a$a P##$aa +a-a*,ia (#-a-'i #a-a(a ,a*a a"a-a aai-a ,*a$i.a ('-a (#a$i. ,a' "#(i ,a' aa$a "a a(a,a ,##$i .#('"aa #a.'a "a$i $'(a .# #(a .#$a #-a' .aa- ,#a*a. R+410 !!! "--) Ii "i-a.'.a a*a .#a"a $a('a$a/$a('a$a #ai i"a. .#a"a #.i.a- .aa- ,##$i J'$'#$a "a #(a' '$'#$a) S*a$i.a 'a (#"i,.$i(ia,i $a('a$a/$a('a$i "a$i ,#i #-a' .aa- #-a' a.aia (',i( ,#'. #-a' (a.a "a )) aai-a (#(#$i a*a$a *a #$#za a-a'' 11
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a"a a.i.a*a .a(i (#'' .# "#,ia,i *a ,a(a "#a 'aa *a ,a(a ,#$a a.' #$a-aa *a ,a(a "a ia- "i #- *a ,a(a %%%. Pe(ang Kena%+an Pang+a$
S#ia $ai,a,i (#a(a-.a a$a *a #$#za "a-a( $,#, .#ai.a a.a #.#$a (#$#.a) ;#ai.a a.a a"a "a,a$*a (#$'a.a a$a ''. (#a-a..a "a (#"$ ,#$a #.#$a ''. #.#$a .#$a, "a .#.a.(#ii? "a-a( $ai,a,i) a-a' aai(aa' i.a $,#, $(,i ,aa #a$ "a i"a. (#,$a #.#$a ii a.a (#('a.a #.#$a (#$a,a i"a. #$'a, ai) P#.#$a (#(ia -i,i "a #$-a.,aaa .#ai.a a.a *a -#i a"i- *a.i #-'a ''. .#ai.a a.a #$-' #a, "a$i .##"#$'a aa' i-i .a,i "a "i,.$i(ia,i) ;#ai.a a.a (#(#$i.a #-'a ''. #$.#(aa "i$i #.#$a a' aa *a -#i "a (#i.a.a .#"'"'.a ,,ia-) I"ii"' *a (#aa .#'',a .#ai.a a.a "i'a ,#a$a a"i- "a "a-a( a.' *a #a a.a (##ai .#'a,a *a -#i ii #$a"a #.#$aa (#$#.a) S#aai aa *a #$-a.' "i"a-a( S*a$i.a P##$aa +a-a*,ia a"a-a *a a-i #a ''. "ia"i.a #-a"a #aa #-'a .#ai.a a.a -# (#a"i ?a.$ *a 'a(a a.a .#i"a.'a,a .#$a ,#,#$a #.#$a) Si,#( aaa "a-a( ,#.$ ##$aa aa.:aa. .aa- aa' $a('a$a/$a('a$i a"a-a #$('-a "a$i aaa P$a('a$a/P$a('a$i ''. ,#.$ ##$aa "a-a( ##$i aa' "(#,i. P$a('a$a/P$a('a$i ''. ,#.$ ##$aa aa$aa,a P$a('a$a/P$a('a$i
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P$a('a$a/P$a('a$i Ua(a ,#.$ aa$aa,a ;#'a P$a('a$a/P$a('a$i "a #$a.i$ ,#$a *a a-i 'a(a "a-a( ,#,#'a ##$aa iai' P#*#-ia P##$aa) Aa *a #$-a.' "i,#.ia$ a' 2000 ,#ia-a a' 2016 a"a-a aai-a #-'a .#ai.a a.a "a-a( "a$i $a('a$a/$a('a$i .# aaa *a ,##$',*a #-a "i#.'.a "#a a-a,a (#('*ai -#ia #.#$a "a .#.'$aa .aa- #$a) Ii (#('a.a #.#$a (#$a,a ,aa .##a "a ,#a$a 12
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i"a. -a,' .#'a,a .#$a (#$#.a (#a"i $#"a) +#$#.a i"a. -ai (#('*ai ,#(aa ''. #.#$a -#i #.' .#$aa (#$a,a.a ',aa (#$#.a i"a. "ia$ai -# ,*a$i.a .#$aa ia"a*a a-a.a "a "$a aai-a #-'a .#ai.a (#$#.a "i#.'.a) Aai-a #-'a .#ai.a a.a "i#.'.a ii 'a (#*#.a #.#$a ''. (#"aa .#ai.a ai *a -#i ii ,#,'ai "#a ,#ia .#ai.a aaa #$,#') A"a-a #$-a-' (###a.a aai-a #-'a .#ai.a a.a "i#.'.a ''. a.' *a -a(a ,##$i *a #$-a.' "i S*a$i.a P##$aa +a-a*,ia) R##a "a$i #$.a$a ii $a(ai $a('a$a/$a('a$i ('-a #$i$a .# ##$aa aa$aa,a -ai ,##$i P##$aa E(i$a#, P##$aa Maa$ P##$aa Ai$A,ia "a ,#aai*a) =i-i .a,i "i +AS $(i> %2. Pene%aan
#a #aa .#$a *a .(#ii? #*#-ia "a #'$', #$-' -#i $?#,ia"a-a( .#$a) S#a$a a$aa "a .('i.a,i #$-' #-a, "a #$(a.-'(a) P#.#$a (#a$a.a #'$', aa'' #*#-ia (#$#.a ''. ,#a$a a$aa "a i(ia "a-a( (#*#-#,ai.a ,#,'a' 'a,a) Na(' i.a ''a aa$a .#"'a:"'a ia. i"a. ai. (a.a ii a.a (#(#a$'i aa .#'a,a #.#$a) S.a P#*#-ia a"a-a ,a-a ,a' ?a.$ #i ''. ##.a-a #.#$a) Ia "ia.$i?.a ,#aai ,#a' (aa #(i(i (#a(i- #$a #a .#ai.a #.#$a (#$#.a "a (#a$ai ,'(aa (#$#.a) Ia #-a "i'(ai -# F--i,: a(a$ =2005> aaa aai-a -aia "i#$i.a .#a"a #*#-ia (a.a ia (#i.a.a #i.aa .#'a,a .#$a #.#$a a(a-a "a a,i- *a -#i ai. "a (#'$a.a #$'a$a *a "aa "i#a) S#.a-i -ai (#'$' a.$aa$* # a- =2008> K('.i a$a a-i ai. "i (aa #*#-ia "aa (#a(a$.a "i$i*a ,#aai ("#- #$aa a"a-a ,#a$a #$ia"i (#''..a #.i. *a #'- ,'a*a #.#$a "aa (#(aa(i aai(aa #.#$aa a$', "i-a.'.a)K B'.a '(a #$,a"a$ .#a"a .aia #$"a'-' .aia ,#(a,a 'a (##a,.a aaa ,.a #*#-ia a.a -#i (#i.a.a aa .#'a,a .#$a #.#$a 13
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,*a$i.a ##$aa "a 'a ,#.$ #.#$aa -ai ,#a$a '('(*a) S#aai aa *a #$-a.' "i"a-a( P##$aa +a-a*,ia
4.0 Pengesyoran tentang bagaimana pengurus-pengurus boleh mengendalikan sebabsebab yang dikenal pasti mengenai kepuasan kerja yang rendah dengan lebih baik. (! Pengesyoran) %.
Kena "a#$% *aa)an &an gan,a)an a&aa' eng%+($ "a#a)an. Ban&%ng+an &engan Sa)%+a$ Pene)*angan a%n.
S'#. ai a"a-a (#$'a.a .#i(aa 'a(a ai .#a*a.a #.#$a "a 'a (ai.a *a #$#,i) S#aai #(i-i. #$iaaa aa' ?a,i-ia$ ai "#a (#('*ai ,.a-a #(a*a$a ''. $''.a "a-a( (##'.a a(a,a #.#$a (#(-#.a $a,a.,i ?i,.a- *a -aa$ ,#$a .('i.a,i *a #-a, "a-a( ,#,#'a $ai,a,i) Bai (#aa,i (a,a-a ii ,*a$i.a ('.i -# .'('-.a "aa a,a$a *a (##,a.a aaa .a"a$ *a "i#$-#i -# #.#$a a"a-a #$"a*a ,ai ,#$a (#i.' a,a$a ,#(a,a "a .#(ai$a #.#$a *a a"a) +a.-'(a -# "i"aai "a$i a.i- ,'(#$ (a',ia ,*a$i.a ,##i, ="a-a( .#, ii "a$i ,*a$i.a ##$aa *a -ai> "a aa$.a .a"a$ a*a$a ai "a aa$a .#$a ,#(a,a ''. (a.-'(a ,#('a #.#$a ,#aai a"'a "a #$a"ia) Ii ,#a$a -a,' "aa (#('a,.a ai #.#$a .#$aa ,*a$i.a (#''.a ,i.a *a #-', "a #$'.a) %%. Kena "a#$% #a$( #%#$e ang *a%+ (n$(+ +ena%+an "ang+a$ "e+e),a %%%. Pene%aan #a)%+a$ ang *a%+.
5.0 "ingkasan
14
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;#'a,a .#$a a"a-a #i ''. $"'.iii *a ii (ia,i "a ',i ai #.#$a *a $#"a) +ai.a (#a"ai aa$a "a-a( (#a$i a-a ''. (#i.a.a .#'a,a #.#$a ,'a*a #$iaaa (#$#.a .#.a- #$"a*a ,ai) ;#'a,a .#$a ,#$a ,#(aa *a $#"a #$a"a ,#,'a' #.#$aa a"a-a i,' #(,i ai #.#$a) Ia (#('*ai a*a. ,#a "a (#,i "iaai "#a ,##$a) ='-i, ?a.$ .#'a,a .#$a $#"a ai/a(a,a "--> S#$i.a-i .#i(ia -#(a aa' #'$',a *a '$'. (#a"i ,a-a ,a' 'a (a,a-a) P#'$', #"a.-a (#a(i- -a.a ''. #$', #$'' "#a ,#ia #.#$a) Bia$.a #.#$a a' aaa a"a (##a-i (#$#.a .#$a *a (#$#.a -a.'.a "a aaa a"a ,#ia,a a"a ''. (#(a' (#$#.a) P#'$', 'a a$', ,#ia,a .#a- a,i aa' i.i$a? aai-a (#$#.a (#-a.'.a ,#,'a' .#$a "#a ai. ,#ai.:ai.*a ,#a$a '('() Uaa KT#$i(a ;a,iK ''. .#$a *a ai. a"a-a 'a ,a' #i.i$a?a aaa a"a (#a$ai .#$a (#$#.a) P#.#$a #$-' a' .#$a (#$#.a (#('*ai ''a "ia$ai "a .#"'a:"'a ia. #'$',a "a ,*a$i.a (#a$ai (#$#.a) S#$a #'$', *a ia. a"a-a (#,i (#aai #.#$a *a #$(a,a-a ,##-'( (#$#.a (#a.ii .#,#-'$'a .'('-a #.#$a *a -ai) G'a.a a$a "i,i-i $$#,i? "a ,','-a ,#a$a -#i .#$a ''. (##$',.a .#(a'a) ;ai ,#('-a ,i,#( "a,a$ "a #$,#.ia$a .#$a .#$aa ,#('a ii ('.i (#a"i 'a .#aa .#'a,a .#$a $#"a)
(#enonjolkan elemen-elemen kepuasan kerja (gaji$ promosi$ penyeliaan$ kerja$rakan kerja )$ analisis kepuasan kerja yang rendah dan pengesyoran)
/umlah patah perkataan+
6.0 "ujukan
1ama Pengarang$ (tahun)$ 2ajuk %uku$ Penerbitan
15
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=Ri, G#-aa O$ai,a,i 2000> =A(a" a.a$ia & ai 2014>
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A(a" S) S) a.a$ia A) & ai R) +) =2014>) Organizational Behaviour. =N) ;a(a-'""i & R) +) D',,i# D$,)> Sa A-a( S#-a$ +a-a*,ia O!?$" @aa$ S") B") +Sa# S) L) & G-i +) A) =2015>) Organizational Behaviour (Emerging Knowledge, Global Reality) =11 A',)>) Sia$# Sia$# +G$a Di-- E"'ai) N#,$( J) ) & ai, ;) =2002>) Organizational Behaviour (Human Behaviour at Wor) =11 A',)>) N# Y$. Ui#" Sa# ? A(#$ia J E) Bi#$a) Ri, S) P) =2000>) Gelagat Organi!a!i =8 A',)>) =A) R) I$ai( & A) S'-ai(a #$,)> P#a-i Ja*a S#-a$ +a-a*,ia P$#i# Da-- P#a$, E"'ai +a-a*,ia S")B") Ri, S) P) & J'"# T) A) =2017>) Organizational Behaviour =17 A',)>) Da$- E,,#! E-a" P#a$, E"'ai Li(i#")
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