Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
Assignment wit" #emplates Instructions Personal work goals, plans and activities refect organisation’s plans and their own responsibilities and accountabilities. Use the scenario below or your own organisational scenario to answer the questions that ollow. ollow. I you choose to use your own scenario you will still need to create goals based on the areas o management within the simulated scenario. very question must be answered using ull sentences. !ny separate templates or documents created must be submitted with clear and relevant "le names in addition to this completed assignment document.
Scenario #ou #ou have $ust been promoted to the role o %tore &anager or a new '! 'ity (etail )epartment %tore. #ou will be reporting to an !rea &anager, you have si* sta+, they all have di+erent roles roles and hours. ith so much to complete, the best way to get things in order is to set some goals. !ccess the '! 'ity Intranet or details regarding organisational plans and any other inormation you need. -ood luck In order to ul"l the requirements requirements or this unit you will need to use these areas o management that '! 'ity and the '/ have decided to ocus on as priorities or the department store. •
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0ire ire empl emplo oyees yees11 Impr Improv ove e abil abilit ity y to recr ecrui uitt onli online ne acr across oss the the organisation. 2raining 2raining and development1 Identiy requirements or training and development or each department. 3etwor 3etworkin king1 g1 ork with with local local busines businesses ses to increas increase e collabor collaborati ative ve opportunities. &ark &arketing eting materia materials1 ls1 (eview eview e+ectiv e+ectivenes eness s o curre current nt mark marketing eting materials. 2ime management1 %tay %tay on top o deadlines. %takeholder reports1 Provide Provide updates to the management team on a weekly basis. Perormance Perormance management1 stablish departmental d epartmental 4PIs.
It is e$pected t"at %ou will demonstrate management o %our personal work priorities and proessional de!elopment (including "ow %ou will monitor t"e plan) using tec"nolog%& tec"nolog%&
Marc" '015
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Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
5 %et %et at at lea least st one one 6SMAR#7 goal or any our o the organisation’s areas o management as listed above, that’s our 89: 6 SMAR#7 goals in total. &ake sure sure that the goals goal s are ully e*plained and detail how you would plan to achieve them. 2ips and 0ints %peci"c1 hat will be accomplished; hat actions will you take; &easurable1 hat data will measure the goal; 80ow much; 0ow many; 0ow well;: !chievable1 Is the goal doable; )o you have the necessary skills and resources; (elevant1 0ow does the goal align with broader goals; hy is the result important; 2ime<=ased1 2 ime<=ased1 hat is the time rame or accomplishing the goal; *ample o Proessional %&!(2 %&!(2 -oal1 By Augus ugustt 2015, dev develop and imp implem lement a cust sto omer ser service plan/strategies to deliver excellent customer service and train staf to develop develop skills and support to perorm perorm at required required level to acieve !0" custom customer er satisa satisacti ction on rating rating rom rom extern external al custome customers rs on accurac accuracy y, timeliness and courtesy# courtesy#
roessional oals 1
I will enlist the help rom 0( and I2 departments, they will help create a recruitment page with in the organisation website.=y the last week in >uly we will wi ll have ?@A o all applications ready to be "nalised.
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The first week in August August I will organise to meet with other businesses, businesses, gain some insight on the best marketing m arketing strategies. strategies. I will implement these with store departments so we can create more efficient marketing goals.
Marc" '015
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Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment 2o 2o achieve ma*imum customer service, I will meet with all head o departments * and assess what training will be required. 2his will enable me to start coaching process o each individual.allowing me 5 hour per week to be completed by middle o /ctober.
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2o 2o stay on top o all tasks tasks I have undertaken, undertaken, enter deadline dates into my daily daily planner, also set reminders on my computer.
B 'reate tw two 6SMAR#7 personal work goals to ensure you are able to "t in with the organisations’ goals. 'onsider the demands on your time and energy energy when creating creating personal personal goals. goals. 2hink about about the principles principles you need to apply when planning personal goals. 0int1 ven though you are planning personal work goals, you still need to consider how you will maintain a healthy work
ersonal oals $xampl ple e o %ersonal &ork 'oal( )omp omplete ete *ip iplo lom ma o %ro+ec +ect anagement in - monts .y nising 1 unit o competency every &eeks .y allocating 5 ours on days a &eek rom )areers Australia to improve my kno&ledge and use a range o specialised, tecnical and managerial competencies to initiate, plan, execute and evaluate pro+ect# 1
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Marc" '015
2o 2o complete all tasks and goals I have have set or mysel. mysel. ithin a C month period, all departments will have increased i ncreased there pro"ts by D@A.
I will make it my personal goal to increase team morale. /nce a month I will undertake team building activities outside o work hours.I would like my team members to work or me and comortably approach me with any problems that may occur.
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Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
Prioritise both your work and personal goals < ranking 5 being the most important and D being the least. 2ips F 0ints1 *ample o Prioritisation tools are PrioritiGation &atri*, paired paired comparison comparison analysisH grid analysis, analysis, -antt chart, outlook calendar, !=' analysis, Pareto !nalysis.
roessional and ersonal goals Rankin g 1
%&!(2 -oal
0ire sta+
Prioritisation tool used
/rganisations website
2his gives those people already in the organisation an opportunity to gain urther knowledge o di+erent departments. Use daily /rganise my time to planner and achieve all tasks and reminders on my goals within C computer. months.
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%et tasks and goal time lines
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Improve customer service
Implement on on going training and development.
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3etworking
5
%tay on top
&eet with local businesses. (esearch (esearch local marketing strategies. !llow some personal time to refect on goals.
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Improve team morale
Marc" '015
>ustiy your choice
/nce a month organise team building activities.
2his will be very productive as it will urther improve customer service, enabling team members to be rotated into other departments. 2his will give our teams a bigger incite into what is more bene"cial to our company. !llowing mysel some personal time will bene"t me, as I can re
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Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment and less stress.
Marc" '015
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Assignment (Written Responses) Student Instructions BSBWOR501B BSBWOR501B Manage personal work priorities and proessional de!elopment
uestion 'reate a plan o action, based on your prioritisations to ensure you’ll meet these goals. %et milestones throughout the year that will enable you to measure your perormance. or e*ample, one task may take "ve months to complete.
oal
3ire 4mplo%ees
ro!ide details o an organi-ational goal
-oal B
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rite >ob descriptions 'reate 'reate and upload upload >ob advertisements advertisements on $ob search website %hortlist candidates Prepare and 'onduct structured $ob Interviews Interviews Perorm Perorm (eerence (eerence check o preerred preerred candidate !ppoint best candidate 3etworking Prepare depa depart rtme ment nts s on marketing strategies
.escri/e t"e ersonal Work oal (so %ou can ac"ie!e organi-ational organi-ational goal) #asks W"at needs to /e done2
Acti!ities W"at action is to /e taken
#ime rame 3ow long will t"is take2
Jearn how to write >ob description and >ob advertisements
'oaching and &entoring rom senior 0( sta+
B days
!dvertise >ob on organisations website
nlist I2 department to help set up website page.
5 day
Inte ntervie view ca candida idates tes
%hor hort li list appl pplica icatio tions, perorm interviews
5 week
!rrange meeting with other local businesses
Jearn rom local businesses on best marketing strategies 'ollaborate with departments on best marketing material
E hours
/rganise best marketing strategies that would bene"t the organisation
5 week
Assignment (Written Responses) Student Instructions BSBWOR501B BSBWOR501B Manage personal work priorities and proessional de!elopment •
(eview departments
all
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'ustomer service !ssess were more training is needed !rrange training
ask all departments or some eedback on how the new strategies are progressing Improve customer service !sses ssess s mo more tr trainin ining g
/rganise training with departments
&eet individual departments on the progress allowing 9@ minute each -ain eedback on how we can improve %ee were mor more e tr trainin ining g is is needed or more eKcient customer service &eet 5hour every week or 9 weeks
E hours
B hours 5 hour
9 hours
Assignment (Written Responses) Student Instructions BSBWOR501B BSBWOR501B Manage personal work priorities and proessional de!elopment •
(eview departments
all
-oal E • •
•
'ustomer service !ssess were more training is needed !rrange training
ask all departments or some eedback on how the new strategies are progressing Improve customer service !sses ssess s mo more tr trainin ining g
/rganise training with departments
&eet individual departments on the progress allowing 9@ minute each -ain eedback on how we can improve %ee were mor more e tr trainin ining g is is needed or more eKcient customer service &eet 5hour every week or 9 weeks
E hours
B hours 5 hour
9 hours
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
Luestion C a #ou may decide that that you you need to to "ll in some gaps gaps in order order to meet your goals. 2his could be achieved through ormal and inormal training. Using http1MMtraining.gov.au http1MMtraining.gov.au 8see 8see !ppendi* ! or assistance on how to use this site: "nd a unit o competency that you could complete to help assist you in the achievement o your 6SMAR# goals. %&!(2 -oal
1
B
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I will enlist the help rom 0( and I2 departments, they will help create a recruitment page with in the organisation website.=y the last week in >uly we will have ?@A o all applications ready to be "nalised. 2he "r "rst we week iin n !u !ugust I wi will orga organi nise se to meet meet with with othe otherr businesses businesses,, gain some insight insight on the best marketing strat trateg egie ies s. I will ill impl implem emen entt these with store departments so we can can crea create te mor more eKci eKcien entt marketing goals. 2o 2o achieve ma*imum customer
Unit o 'ompetency
'ourse 'ode1 I'!U9B@N= Appl% we/ aut"oring tool to con!ert client data or we/sites
'ourse 'ode1 %I2O&P(@@N .e!elop and Implement Marketing Strategies
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
Luestion C a #ou may decide that that you you need to to "ll in some gaps gaps in order order to meet your goals. 2his could be achieved through ormal and inormal training. Using http1MMtraining.gov.au http1MMtraining.gov.au 8see 8see !ppendi* ! or assistance on how to use this site: "nd a unit o competency that you could complete to help assist you in the achievement o your 6SMAR# goals. %&!(2 -oal
1
B
*
+
Unit o 'ompetency
I will enlist the help rom 0( and I2 departments, they will 'ourse 'ode1 I'!U9B@N= help create a recruitment page Appl% we/ aut"oring tool to con!ert with in the organisation client data or we/sites website.=y the last week in >uly we will have ?@A o all applications ready to be "nalised. 2he "r "rst we week iin n !u !ugust I wi will orga organi nise se to meet meet with with othe otherr 'ourse 'ode1 %I2O&P(@@N businesses businesses,, gain some insight insight .e!elop and Implement Marketing on the best marketing Strategies strat trateg egie ies s. I will ill impl implem emen entt these with store departments so we can can crea create te mor more eKci eKcien entt marketing goals. 2o 2o achieve ma*imum customer service, I will meet with all head 'ourse 'ode1 =%='U%B@5! o departments and assess what .eli!er a ser!ice to customers training will be required. 2his will enable me to start coaching process o each individual.allowing me 5 hour per week to be completed by middle o /ctober. 2o 2o stay on top o all tasks tasks I have undertaken, enter deadline 'ourse 'ode1 =%=P&-95@ dates into my daily planner, Appl% pro6ect time management also set reminders on my tec"ni7ues computer. Personal goals
%&!(2 -oal Rankin g 2o 2o complete all tasks and goals I 1 have set or mysel. mysel. ithin a C month period, all departments will have increased there pro"ts by D@A. I will make it my personal goal ' to increase team morale. /nce a month I will undertake team building activities outside o
Unit o 'ompetency
'ourse 'ode1 =%=&-29@B Implement operational plan
'ourse 'ode1 Jead and manage team
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment work hours.I would like my team members to work or me and comortably approach me with any problems that may occur.
b !s a &anager &anager you will will also learn learn rom rom other &anagers. &anagers. (esear (esearch ch three possible networking opportunities in your area. /ne o these may be an online orum. ossi/le 8etworking Opportunities 1.
JinkedIn
B. mail mail 3etw 3etwor orkin king g E. =usiness =usiness collabo collaboration ration during a social social event event 9. Pro"t Pro"t and organis organising ing members, members, Instit Institute ute o managemen managementt
c *plain *plain how how the the unit o o compet competency ency and and the netwo networks rks you you have have identi"ed will help you achieve your goals; 0ow would you "t the training and networking into your working week; 3ow t"e unit o competencies and t"e networks %ou "a!e identi9ed will "elp %ou ac"ie!e %our goals2 2he unit o competencies that are are listed above can help me achieve my goals goals by providing me more knowledge and ideas while the networks identi"ed above will help me to gain more knowledge about other businesses, how they operate and develop their marketing strategies. 3ow would %ou 9t t"e training and networking into %our working week2 2his can be done by making sure sure that my daily planner is ad$usted and up
,& 8ow t"at %ou know w"ic" unit o competenc% %ou would like to undertake: 9nd two registered training organisations (R#Os) (R#Os) t"at o;er t"ese courses& Select a training organisation t"at o;ers training st%les t"at most suit %our st%le o learning& #ip < %ou will need to complete t"e = =A> ?earning St%les Sel< Assessment @uestionnaire pro!ided as an Appendi$ in t"e eBook or internet searc" an online =A> 7uestionnaire: 7uestionnaire: use t"e section in %our eBook relating to de!elopment opportunities to "elp %ou: section *&*& Summar% o %our ! 55 =A> ?earning = ? St%les Sel< ' 55 Assessment 2he outcome o this assessment assessment tells me that I have both both QI%U!J @uestionnaire
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment and 4I3!%202I' style o learning. Outcome #raining organisations
'lub &anagers !ssociation !ustralia
(ipponlea Institute
& ou are eager to get o; to a great start wit" managing %our team& O course: t"e /est wa% wa% to do t"is is to lead /% e$ample& Outline two two strategies %ou will implement to to /e a role model to %our team& ork ork with my team to show that what I ask them to do, I will also do mysel. mysel.
Strateg %1 Jet my team members know that I am there or them, and will meet with them one on one to discuss any issues they my be e*periencing.
Strateg %'
C& 4$plain "ow %ou would re!isit %our plans rom 7uestion our: si$ mont"s ater de!eloping %our plan& a. hat type type o technology technology have you you used to track track your progress; (emember, it is e*pected that you will demonstrate management o your personal work priorities and proessional development 8including how you will monitor the plan: using technology& *plain this using a minimum o 5@@ words.
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment 2racking 2racking your progress is very important when it comes to managing your personal work priorities and proessional development goals. 2he technologies that I use areH my personal computer and my mobile phone. 2o 2o do this, I have created a template using smart goals which I have entered into a "le on my computer. 2his is where I have recorded my personal work priorities, and proessional work development. 2o 2o be able to monitor my goals, I have set reminders on my daily planner, so I am on top o all tasks. I have also set reminders on my personal phone, so I can revisit my "le once a week to evaluate what has been completed and what needs urther action. 2his will help me re re schedule any changes that are needed.
b. hich personnel personnel would would you need to consult consult in order order to evaluate your plans; !rea manager /ther colleagues at the same level %tate manager
c. %end an email email to one o o the personnel personnel mention mentioned ed in Rb’ seeking eedback on your plans. 0i 2ony, e are now coming to the end o our D month deadline o all tasks and goals that we implemented. It would be greatly appreciated i you could take a look at how we have progressed. !ny eedback rom you would be very helpul. 2hank you or your support. 4ind (egards %tacey &clean %tore &anager
d. 0ow would you you use the inormation inormation you receive receive rom rom them; !ny eedback given would be taken taken on
e. #ou have had your annual review, and rom rom the eedback it has been established that you have developed the new skills skill s you set or yoursel yoursel . ell done. 2o 2o maintain a competitive edge, what urther skills do you think you would need to develop to progress in your career; I will maintain a competitive edge by staying up
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment organisations policies. 2his will include staying on top o all goals I set or or mysel and or the team. I will keep up to date on any changes that may occur in the market such as, changes in technology. technology. !lso helping to urther my career I will undertake urther management courses, that will improve my skills.
Su/mission D"ecklist 'ompleted responses to all questions Personal )evelopment Plan1 including any reviews and other documents as needed 2raining.gov 2raining.gov.au .au Unit o competence
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
Appendi$ A Appendix A #ou #ou want to look or a course to help you develop your coaching skills. skills. 2he best place to start is to visit www.training.gov.au www.training.gov.au to to look up courses.
'lick on the link to myskills.gov.au R'ourses F training providers’. #ou #ou type 'erti"cate IQ Jeadership Jeadership and &anagement in the 4eyword 4eyword search "eld, "eld, and your preerred location.
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
! ew di+erent options are shown or training providers that o+er the course. #ou select one that you have heard coworkers speak positively about.
Assignment (Written Responses) Student Instructions BSBWOR501B Manage personal work priorities and proessional de!elopment
#ou #ou phone the training organisation organisation to "nd about more more about the course and i they deliver it in a ace to ace classroom learning environment.
