Blackbook project on modernization in banking system in india_163418955 (1).pdf

T.Y. BFM (Vth SEM)

BANKING SYSTEM

NAGINDAS KHANDWALA COLLGE PROJECT ON “MODERNISATION IN BANKING SYSTEM IN INDIA”

SUBMITTED BY DIMPLE LUKHA T.Y.BFM N.K. COLLEGE MALAD

SUBMITTED TO UNIVERSITY OF MUMBAI ACADEMIC YEAR 2010-2011

PROJECT CO-ORDINATOR M!". KAVITA SHAH

NAGINDAS KHANDWALA COLLEGEPage 1

ACKNOWLEDGEMENT

W# $!# %&$' () *$+# ",* $ %!#$( ))!(,/( ))!(,/( () !#"#/( ),! !)#( )/ (*# () () )3 Moderniza Modernization tion in in Banking Banking System System in India India 4** *$" %+#/ ," 55#/"# 6/)4&#'%#. W# $!# %!$(#3,& () Prof. Prof. KAVITA KAVITA MADAM MADAM 3)! $&& *#! %,'$/# $/' $"""($/#

“NO ENDEAVO! A"#IEVE S""ESS $IT#OT $IT#OT T#E ADVI"E ADVI"E AND AND "O%OP "O%OPE!AT E!ATION ION O& O& T#E T#E OT#E! OT#E!S' S'

ACKNOWLEDGEMENT

W# $!# %&$' () *$+# ",* $ %!#$( ))!(,/( ))!(,/( () !#"#/( ),! !)#( )/ (*# () () )3 Moderniza Modernization tion in in Banking Banking System System in India India 4** *$" %+#/ ," 55#/"# 6/)4&#'%#. W# $!# %!$(#3,& () Prof. Prof. KAVITA KAVITA MADAM MADAM 3)! $&& *#! %,'$/# $/' $"""($/#

“NO ENDEAVO! A"#IEVE S""ESS $IT#OT $IT#OT T#E ADVI"E ADVI"E AND AND "O%OP "O%OPE!AT E!ATION ION O& O& T#E T#E OT#E! OT#E!S' S'

T.Y. BFM (Vth SEM)

BANKING SYSTEM

INDEX SR.NO.

TOPIC

1.

HISTORY

2.

POST INDEPENDENCE

3.

NATIONALISATION

4.

LIBERALISATION

5.

EVOLUTION

6.

INTRODUCTION

7.

BANKING TECHNOLOGIES •

ONLINE BANKING

•

ATM

•

ELECTRONIC UND TRANSER

•

ELECTRONIC CLEARING SERVICE

•

CREDIT CARDS

•

REAL TIME GROSS SETTLEMENT

•

CORE BANKING

•

MOBILE BANKING

•

VERY SMALL APERTURE TERMINAL

•

LASER!DEBIT CARD"

ELECTRONIC COMMERCE TELE BANKING •

#.

CHALLENGES AHEAD

$.

CASE STUDY

1%.

CONCLUSION


11.

WEBLIOGRAPHY

T.Y. BFM (Vth SEM)

BANKING SYSTEM

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NAGINDAS KHANDWALA COLLEGEPage 

HISTORY T*# 3!"( :$/6" 4#!# !):$:& (*# !#&%)," (#5&#" )3 (*# $/#/( 4)!&'9 $/' 4#!# !):$:& #"($:&"*#' / (*# (*!' 5&&#//,5 B.C. B$/6" !):$:& !#'$(#' (*# /+#/()/ )3 5)/#. D#)"(" /($&& )/""(#' )3 %!$/ $/' &$(#! )(*#! %))'" /&,'/% $(( $%!,&(,!$& 5#/("9 $/' #+#/(,$&& !#)," 5#($&" ",* $" %)&'9 / (*# 3)!5 )3 #$"-()-$!! )5!#""#' &$(#". T#5&#" $/' $&$#" 4#!# (*# "$3#"( &$#" () "()!# %)&' $" (*# 4#!# )/"($/(& $((#/'#' $/' 4#&& :,&(. A" "$!#' &$#"9 (#5&#" !#"#/(#' $/ #8(!$ '#(#!!#/( () 4),&'-:# (*#+#". T*#!# $!# #8($/( !#)!'" )3 &)$/" 3!)5 (*# 1<(* #/(,! BC / B$:&)/ (*$( 4#!# 5$'# : (#5&# !#"("=5)/6" () 5#!*$/(".

T.Y. BFM (Vth SEM)

BANKING SYSTEM

B&'()'* )' I'+)&

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(*# B$/6 )3 M$'!$"9 $&& (*!## )3 4** 4#!# #"($:&"*#' ,/'#! *$!(#!" 3!)5 (*# B!("* E$"( I/'$ C)5$/. F)! 5$/ #$!" (*# P!#"'#/ :$/6" $(#' $" ;,$"-#/(!$& :$/6"9 $" '' (*#! ",#"")!". T*# (*!## :$/6" 5#!%#' / 1@21 () 3)!5 (*# I5#!$& B$/6 )3 I/'$9 4**9 ,)/ I/'$" /'##/'#/#9 :#$5# (*# S($(# B$/6 )3 I/'$. I/'$/ 5#!*$/(" / C$&,(($ #"($:&"*#' (*# U/)/ B$/6 / 1<@9 :,( ( 3$&#' / 1<< $" $ )/"#;,#/# )3 (*# #)/)5 !"" )3 1<<-@. T*# A&&$*$:$' B$/6 9 #"($:&"*#' / 1
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T.Y. BFM (Vth SEM)

BANKING SYSTEM

F)!#%/ :$/6" ()) "($!(#' () $!!+#9 $!(,&$!& / C$&,(($9 / (*# 1
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"()6 :$/6". A&& (*#"# :$/6" )#!$(#' / '33#!#/( "#%5#/(" )3 (*# #)/)5. T*# #8*$/%# :$/6"9 5)"(& )4/#' : E,!)#$/"9 )/#/(!$(#' )/ 3/$//% 3)!#%/ (!$'#. I/'$/ )/( "()6 :$/6" 4#!# %#/#!$&& ,/'#! $($&7#' $/' &$6#' (*# #8#!#/# $/' 5$(,!( () )5#(# 4(* (*# !#"'#/ $/' #8*$/%# :$/6". T*" "#%5#/($()/ &#( L)!' C,!7)/ () ):"#!+#9 "In respect of banking it seems we are behind the times. We are like some old fashioned sailing ship, divided by

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

D,!/% (*# F!"( W)!&' W$! 1@1-1@1< (*!),%* (*# #/' )3 (*# S#)/' W)!&' W$! 1@@-1@9 $/' (4) #$!" (*#!#$3(#! ,/(& (*#/'##/'#/# )3 I/'$ 4#!# *$&&#/%/% 3)! I/'$/ :$/6/%. T*# #$!" )3 (*# F!"( W)!&' W$! 4#!# (,!:,&#/(9 $/' ( ())6 (" ()&& 4(* :$/6" "5& )&&$"/% '#"(# (*# I/'$/ #)/)5 %$//% /'!#( :))"( ',# () 4$!-!#&$(#' #)/)5 $(+(#". A( &#$"( @ :$/6" / I/'$ 3$&#' :#(4##/ 1@1 $/' 1@1<


POST I NDEPENDENCE T*# $!(()/ )3 I/'$ / 1@> $'+#!"#& 5$(#' (*# #)/)5#" )3 P,/$: $/' W#"( B#/%$&9 $!$&7/% :$/6/% $(+(#" 3)! 5)/(*". I/'$"/'##/'#/# 5$!6#' (*# #/' )3 $ !#%5# )3 (*# L$""#73$!# 3)! (*# I/'$/ :$/6/%. T*# G)+#!/5#/( )3 I/'$ /($(#' 5#$",!#" () &$ $/ $(+# !)&# / (*# #)/)5 &3# )3 (*# /$()/9 $/' (*# I/',"(!$& P)& R#")&,()/ $')(#' : (*# %)+#!/5#/( / 1@< #/+"$%#' $ 58#' #)/)5. T*" !#",&(#' /() %!#$(#! /+)&+#5#/( )3 (*# "($(# / '33#!#/( "#%5#/(" )3 (*# #)/)5 /&,'/% :$/6/% $/' 3/$/#. T*# 5$)! "(#" () !#%,&$(# :$/6/% /&,'#' 

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

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

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

)#!$(#' : !+$(# #!")/". T*" *$/%#' 4(* (*# /$()/$&"$()/ )3 5$)! :$/6" / I/'$ )/ 1@ J,& 1@?@.


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$/'

",''#/9

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GOI

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

)3 /$()/$&7$()/9 (*# GOI )/(!)&&#' $!),/' @1 )3 (*# :$/6/% :,"/#"" )3 I/'$. L$(#! )/9 / (*# #$! 1@@9 (*# %)+#!/5#/( 5#!%#' N#4 B$/6 )3 I/'$ 4(* P,/$: N$()/$& B$/6 . I( 4$" (*# )/& 5#!%#! :#(4##/ /$()/$&7#' :$/6" $/' !#",&(#' / (*# !#',()/ )3 (*# /,5:#! )3 /$()/$&"#' :$/6" 3!)5 20 () 1@. A3(#! (*"9 ,/(& (*# 1@@0"9 (*# /$()/$&"#' :$/6" %!#4 $( $ $# )3 $!),/' 9 &)"#! () (*# $+#!$%# %!)4(* !$(# )3 (*# I/'$/ #)/)5.

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LIBERALISATION I/ (*# #$!& 1@@0"9 (*# (*#/ N$!"5*$ R$) %)+#!/5#/( #5:$!6#' )/ $ )& )3 &:#!$&7$()/9 &#/"/% $ "5$&& /,5:#! )3 !+$(# :$/6". T*#"# $5# () :# 6/)4/ $" New eneration tech!savvy banks9 $/' /&,'#' G&):$& T!,"( B$/6 (*# 3!"( )3 ",* /#4

%#/#!$()/ :$/6" () :# "#( ,9 4** &$(#! $5$&%$5$(#' 4(* O!#/($& B$/6

)3

C)55#!#9 A8"

B$/6  #$!&#!

$" UTI

B$/6 9 ICICI

B$/6 $/' HDFC B$/6 . T*" 5)+#9 $&)/% 4(* (*# !$' %!)4(* / (*# #)/)5 )3 I/'$9 !#+($&7#' (*# :$/6/% "#()! / I/'$9 4** *$" "##/ !$' %!)4(* 4(* "(!)/% )/(!:,()/ 3!)5 $&& (*# (*!## "#()!" )3 :$/6"9 /$5#&9 %)+#!/5#/( :$/6"9 !+$(# :$/6" $/' 3)!#%/ :$/6". T*# /#8( "($%# 3)! (*# I/'$/ :$/6/% *$" :##/ "#( , 4(* (*# !))"#' !#&$8$()/ / (*# /)!5" 3)! F)!#%/ D!#( I/+#"(5#/(9 4*#!# $&& F)!#%/ I/+#"()!" / :$/6" 5$ :# %+#/ +)(/% !%*(" 4** ),&' #8##' (*# !#"#/( $ )3 109$( !#"#/( ( *$" %)/# , () > 4(* ")5# !#"(!()/". T*# /#4 )& "*))6 (*# B$/6/% "#()! / I/'$ )5&#(#&. B$/6#!"9 (&& (*" (5#9 4#!# ,"#' () (*# -?- 5#(*)' B)!!)4 $( L#/' $( ?G) *)5# $(  )3 3,/()//%. T*# /#4 4$+# ,"*#!#' / $ 5)'#!/ ),(&))6 $/' (#*-"$++ 5#(*)'" )3 4)!6/% 3)! (!$'()/$& :$/6".A&& (*" &#' () (*# !#($& :))5 / I/'$. P#)&# /)(

T.Y. BFM (Vth SEM)

BANKING SYSTEM

,"( '#5$/'#' 5)!# 3!)5 (*#! :$/6" :,( $&") !##+#' 5)!#. C,!!#/(& 200>9 :$/6/% / I/'$ " %#/#!$&& 3$!& 5$(,!# / (#!5" )3 ",&9 !)',( !$/%# $/' !#$*-#+#/ (*),%* !#$* / !,!$& I/'$ "(&& !#5$/" $ *$&&#/%# 3)! (*# !+$(# "#()! $/' 3)!#%/ :$/6". I/ (#!5" )3 ;,$&( )3 $""#(" $/' $($& $'#;,$9 I/'$/ :$/6" $!# )/"'#!#' () *$+# &#$/9 "(!)/% $/' (!$/"$!#/( :$&$/# "*##(" !#&$(+# () )(*#! :$/6" / )5$!$:&# #)/)5#" / (" !#%)/. T*# R#"#!+# B$/6 )3 I/'$ " $/ $,()/)5)," :)'9 4(* 5/5$& !#"",!# 3!)5 (*# %)+#!/5#/(. T*# "($(#' )& )3 (*# B$/6 )/ (*# I/'$/ R,## " () 5$/$%# +)&$(&( :,( 4(*),( $/ 38#' #8*$/%# !$(#-$/' (*" *$" 5)"(& :##/ (!,#. W(* (*# %!)4(* / (*# I/'$/ #)/)5 #8#(#' () :# "(!)/% 3)! ;,(# ")5# (5#-#"#$&& / (" "#!+#" "#()!-(*# '#5$/' 3)! :$/6/% "#!+#"9 #"#$&& !#($& :$/6/%9 5)!(%$%#" $/' /+#"(5#/( "#!+#" $!# #8#(#' () :# "(!)/%. O/# 5$ $&") #8#( MA"9 ($6#)+#!"9 $/' $""#( "$&#". I/ M$!* 200?9 (*# R#"#!+# B$/6 )3 I/'$ $&&)4#' W$!:,!% P/," () /!#$"# (" "($6# / K)($6 M$*/'!$ B$/6 $ !+$(# "#()! :$/6 () 10. T*" " (*# 3!"( (5# $/ /+#"()! *$" :##/ $&&)4#' () *)&' 5)!# (*$/  / $ !+$(# "#()! :$/6 "/# (*# RBI $//),/#' /)!5" / 200 (*$( $/ "($6# #8##'/%  / (*# !+$(# "#()! :$/6" 4),&' /##' () :# +#((#' : (*#5.

NAGINDAS KHANDWALA COLLEGEPage 1!

I/ !##/( #$!" !(" *$+# *$!%#' (*$( (*# /)/-%)+#!/5#/( )4/#' :$/6" $!# ()) $%%!#""+# / (*#! &)$/ !#)+#! #33)!(" / )//#()/ 4(* *),"/%9 +#*&# $/' #!")/$& &)$/". T*#!# $!# !#"" !#)!(" (*$( (*# :$/6" &)$/ !#)+#! #33)!(" *$+# '!+#/ '#3$,&(/% :)!!)4#!" () ",'#.

T.Y. BFM (Vth SEM)

BANKING SYSTEM

EVOLUTION T*# R$/%$!$$/ C)55((## !#)!( / #$!& 1@<0" 4$" (*# 3!"( "(# ()4$!'" )5,(#!7$()/ )3 :$/6". B$/6" "($!(#' #8&)!/% (*# '#$ )3 T)($& B$/6 A,()5$()/ TBA. A&(*),%* ((&#' T)($& B$/6 A,()5$()/9 TBA 4$" / 5)"( $"#" )/3/#' () :!$/* $,()5$()/. I( 4$" )/& / (*# #$!& 1@@0" (*$( :$/6" "($!(#' (*/6/% $:),( (/%, '"$!$(# :!$/*#" ()%#(*#! () 3$&($(# /3)!5$()/ "*$!/%. A( (*# "$5# (5#9 !+$(# :$/6" #/(#!#' (*# :$/6/% $!#/$ 4(* !$'$&& '33#!#/( "(!$(#%#". G+#/ (*# *,%# IT :,'%#(" $( (*#! '")"$& $/' 4(* $&5)"( /) &#%$ IT #;,5#/( () 4)!! $:),( !+$(# :$/6" *$"(#/#' (*# $')()/ )3 (#*/)&)%. T*# *&)")* 3)! !+$(# :$/6" 4$" +#! &#$! () !)+'# $ 4*)&# /#4 !$/%# )3 3/$/$& !)',(" $/' "#!+#" $( 5/5$& )"(". A/' (#*/)&)% 5$'# (*" )"":&#. S$" K.N.C. N$!9 H#$' IT9 F#'#!$& B$/69 “T*# /#4 %#/#!$()/ :$/6" "*)4#' (*# 4$ $/' )(*#!" *$' /) )()/ :,( () 3)&&)4 (*# (#* /3,")/ () !#($/ $/' $((!$( !)3($:&# ,"()5#!". T*# 5!)+#' )//#(+( $/' 3$&&/% )"(" )33#!#' : &#$"#' &/#" $/' VSAT" !)+'#' $ :))"(#! () /(#!-:!$/* $,()5$()/. C)/3!5" N$!#"* W$'*4$9 V# P!#"'#/(-W#"(9 C") S"(#5" I/'$9 W(* (*# 5!)+#' "#!+#" $/' &)4#!#' )"(" )3 "#!+# !)+'#!" ",* $" D)( $/' VSNL9 ( :#$5# 5)!# 3#$":&# 3)! :$/6" () /#(4)!6 (*#! :!$/*#". T*" %$+# :$/6" $/ 5#(," () /#(4)!6 $&& (*# :!$/*#" $/' "#( , #/(!$&7#'

NAGINDAS KHANDWALA COLLEGEPage 1"

'$($:$"#". W(* (*#"#

'#+#&)5#/(" ( :#$5# )"":&# 3)! )#!$()/" ",* $" MIS () :# (!,& $,()5$(#' $/' #/(!$&7#'. W(* #/(!$&7#' /3!$"(!,(,!# $/' /,5#!)," )//#(+( )()/"9 :$/6" "($!(#' #8&)!/% 5,&(&# '#&+#! *$//#&" &6# ATM9 N#(-:$/6/%9 5):&# :$/6/%9 $/' T#&# :$/6/% (*," '!+/% ')4/ )"( #! (!$/"$()/.

T.Y. BFM (Vth SEM)

BANKING SYSTEM

INTRODUCTION I/ (*# )!%$/7$()/$& )/(#8(9 //)+$()/ 5$ :# &/6#' () #!3)!5$/# $/' %!)4(* (*!),%* 5!)+#5#/(" / #33#/9 !)',(+(9 ;,$&(9 )5#((+# )"()//%9 5$!6#( "*$!#9 #(. A&& )!%$/7$()/"

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3)! #8$5&#

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ONLINE BANKING O')' &'()'* )! I'' &'()'* $&&)4" ,"()5#!" ()

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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NAGINDAS KHANDWALA COLLEGEPage #3

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T*# PIN=TAN ""(#5 4*#!# (*# PIN !#!#"#/(" $ $""4)!'9 ,"#' 3)! (*# &)%/ $/' TAN" !#!#"#/(/% )/#-(5# $""4)!'" () $,(*#/($(# (!$/"$()/". TAN" $/ :# '"(!:,(#' / '33#!#/( 4$"9 (*# 5)"( ),&$! )/# " () "#/' $ &"( )3 TAN" () (*# )/&/# :$/6/% ,"#! : )"($& &#((#!. T*# 5)"( "#,!# 4$ )3 ,"/% TAN" " () %#/#!$(# (*#5 : /##' ,"/% $ "#,!( ()6#/. T*#"# ()6#/ %#/#!$(#' TAN" '##/' )/ (*# (5# $/' $ ,/;,# "#!#(9 "()!#' / (*# "#,!( ()6#/ (*" " $&&#' (4)-3$()! $,(*#/($()/ )! 2FA. U",$&& )/&/# :$/6/% 4(* PIN=TAN " ')/# +$ $ 4#: :!)4"#! ,"/% SSL "#,!#' )//#()/"9 ") (*$( (*#!# " /) $''()/$& #/!()/ /##'#'.

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S%/$(,!# :$"#' )/&/# :$/6/% 4*#!# $&& (!$/"$()/" $!# "%/#' $/' #/!(#' '%($&&. T*# K#" 3)! (*# "%/$(,!# %#/#!$()/ $/' #/!()/ $/ :# "()!#' )/ "5$!($!'" )! $/ 5#5)! 5#',59 '##/'/% )/ (*# )/!#(# 5#/($()/.

T.Y. BFM (Vth SEM)

BANKING SYSTEM

AUTOMATED TELLER MACHINE !ATM" S5$&&#! /'))! ATM" '"#/"# 5)/# /"'# )/+#/#/# "()!#" $/' )(*#! :," $!#$"9 ",* $" (*" )33-!#5"# W/)! N8')!3 5)/)-3,/()/ ATM / S4#'#/. A/ &0-:&+  :&/)' ATM " $ )5,(#!7#' (#&#)55,/$()/" '#+# (*$( !)+'#" (*# ,"()5#!" )3 $ 3/$/$& /"((,()/ 4(* $#"" () 3/$/$& (!$/"$()/" / $ ,:& "$# 4(*),( (*# /##' 3)! $ *,5$/ &#!6 )! :$/6 (#&&#! . O/ 5)"( 5)'#!/ ATM"9 (*# ,"()5#! " '#/(3#' : /"#!(/% $ &$"( ATM $!' 4(* $ 5$%/#( "(!# )! $ &$"( "5$!($!' 4(* $ *9 (*$( )/($/" $ ,/;,# $!' /,5:#! $/' ")5# "#,!( /3)!5$()/9 ",* $" $/ #8!$()/ '$(# )! CVC CVV. S#,!( " !)+'#' : (*# ,"()5#! #/(#!/% $ #!")/$& '#/(3$()/ /,5:#! PIN. U"/% $/ ATM9 ,"()5#!" $/ $#"" (*#! :$/6 $),/(" / )!'#! () 5$6# $"* 4(*'!$4$&" )! !#'( $!' $"* $'+$/#" $/' *#6 (*#! $),/( :$&$/#" $" 4#&& $" ,!*$"/% 5):&# #&& *)/# !#$' !#'(. ATM" $!# 6/)4/ : +$!)," )(*#! /$5#" /&,'/% automated transaction machine 9 automated banking machine 9 money machine9 bank machine9 cash machine9 hole!in!the!wall 9 cashpoint 9 Bancomat / +$!)," ),/(!#" / E,!)# $/' R,""$9 ultibanco

$3(#! $ !#%"(#!#' (!$'# 5$!69 / P)!(,%$&9 $/' #ny $ime oney / I/'$.

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A/ ATM / (*# N#(*#!&$/'". T*# &)%)" )3 $ /,5:#! )3 /(#!:$/6 /#(4)!6" (*" ATM " )//#(#' () $!# "*)4/. M)"( ATM" $!# )//#(#' () /(#!:$/6 /#(4)!6"9 #/$:&/% #)&# () 4(*'!$4 $/' '#)"( 5)/# 3!)5 5$*/#" /)( :#&)/%/% () (*# :$/6 4*#!# (*# *$+# (*#! $),/( )! / (*# ),/(! 4*#!# (*#! $),/(" $!# *#&' #/$:&/% $"* 4(*'!$4$&" / &)$& ,!!#/. S)5# #8$5&#" )3 /(#!:$/6 /#(4)!6" /&,'# PULSE9 PLUS9 C!!,"9 I/(#!$ $/' LINK . ATM" !#& )/ $,(*)!7$()/ )3 $ 3/$/$& (!$/"$()/ : (*# $!' "",#! )! )(*#! $,(*)!7/% /"((,()/ +$ (*# )55,/$()/" /#(4)!6. T*" " )3(#/ #!3)!5#' (*!),%* $/ ISO << 5#""$%/% ""(#5. M$/ :$/6" *$!%# ATM ,"$%# 3##". I/ ")5# $"#"9 (*#"# 3##" $!# *$!%#' ")&#& () ,"#!" 4*) $!# /)( ,"()5#!" )3 (*# :$/6 4*#!# (*# ATM " /"($&&#' / )(*#! $"#"9 (*# $& () $&& ,"#!". W*#!# 5$*/#" 5$6# $ *$!%# ")5# #)&# 4&& /)( ,"# (*#59 :,( %) () $ ""(#5 4(*),( 3##". I/ )!'#! () $&&)4 $ 5)!# '+#!"# !$/%# )3 '#+#" () $(($* () (*#! /#(4)!6"9 ")5# /(#!:$/6 /#(4)!6" *$+# $""#' !,&#" #8$/'/% (*# '#3/()/ )3 $/ ATM () :# $ (#!5/$& (*$( #(*#! *$" (*# +$,&( 4(*/ (" 3))(!/( )! ,(&7#" (*# +$,&( )! $"* '!$4#! 4(*/ (*#

T.Y. BFM (Vth SEM)

BANKING SYSTEM

5#!*$/( #"($:&"*5#/(9 4** $&&)4" 3)! (*# ,"# )3 $ "! $"* '"#/"#! . ATM" ($&& )//#( '!#(& () (*#! ATM C)/(!)&&#! +$ #(*#! $ '$&-, 5)'#5 )+#! $ (#&#*)/# &/# )! '!#(& +$ $ &#$"#' &/#. L#$"#' &/#" $!# !#3#!$:&# () POTS &/#" :#$,"# (*# !#;,!# &#"" (5# () #"($:&"* $ )//#()/. L#$"#' &/#" 5$ :# )5$!$(+#& #8#/"+# () )#!$(# +#!"," $ POTS &/#9 5#$//% &#""-(!$336#' 5$*/#" 4&& ,",$&& !#& )/ $ '$&-, 5)'#5. T*$( '7$ 5$ :# ")&+#' $" *%*-"##' I/(#!/#( VPN )//#()/" :#)5# 5)!# ,:;,(),". C)55)/ &)4#!-&#+#& &$#! )55,/$()/ !)())&" ,"#' : ATM" () )55,/$(# :$6 () (*# :$/6 /&,'# SNA )+#! SDLC9 TC00 )+#! A"/9 .29 $/' TCP=IP )+#! E(*#!/#(. I/ $''()/ () 5#(*)'" #5&)#' 3)! (!$/"$()/ "#,!( $/' "#!#9 $&& )55,/$()/" (!$33 :#(4##/ (*# ATM $/' (*# T!$/"$()/ P!)#"")! 5$ $&") :# #/!(#' +$ 5#(*)'" ",* $"

NAGINDAS KHANDWALA COLLEGEPage #!

CREDITS CARDS A /+) /&+ " $!( )3 $ ""(#5 )3 $5#/(" /$5#' $3(#! (*# "5$&& &$"( $!' "",#' () ,"#!" )3 (*# ""(#5. I( " $ $!' #/((&/% (" *)&'#! () :, %))'" $/' "#!+#" :$"#' )/ (*# *)&'#!" !)5"# () $ 3)! (*#"# %))'" $/' "#!+#". 1 T*# "",#! )3 (*# $!' %!$/(" $ &/# )3 !#'( () (*# )/",5#! )! (*# ,"#! 3!)5 4** (*# ,"#! $/ :)!!)4 5)/# 3)! $5#/( () $ 5#!*$/( )! $" $ $"* $'+$/# () (*# ,"#!.A !#'( $!' " '33#!#/( 3!)5 $ *$!%# $!'9 4*#!# $ *$!%# $!' !#;,!#" (*# :$&$/# () :# $' / 3,&& #$* 5)/(*. I/ )/(!$"(9 !#'( $!'" $&&)4 (*# )/",5#!" () !#+)&+# (*#! :$&$/#9 $( (*# )"( )3 *$+/% /(#!#"( *$!%#'. M)"( !#'( $!'" $!# "",#' : &)$& :$/6" )! !#'( ,/)/"9 $/' $!# (*# "*$# $/' "7# "#3#' : (*# ISO=IEC ><10 "($/'$!' $" ID-1. C!#'( $!'" $!# "",#' $3(#! $/ $),/( *$" :##/ $!)+#' : (*# !#'( !)+'#!9 $3(#! 4** $!'*)&'#!" $/ ,"# ( () 5$6# ,!*$"#" $( 5#!*$/(" $#(/% (*$( $!'.W*#/ $ ,!*$"# " 5$'#9 (*# !#'( $!' ,"#! $%!##" () $ (*# $!' "",#!. T*# $!'*)&'#! /'$(#" )/"#/( () $ : "%//% $ !##( 4(* $ !#)!' )3 (*# $!' '#($&" $/' /'$(/% (*# $5),/( () :# $' )! : #/(#!/% $ #!")/$& '#/(3$()/ /,5:#! PIN. A&")9 5$/ 5#!*$/(" /)4 $#( +#!:$& $,(*)!7$()/" +$ (#&#*)/# $/' #&#(!)/ $,(*)!7$()/ ,"/% (*# I/(#!/#(9 6/)4/ $" $ C$!'=C$!'*)&'#! N)( P!#"#/( CNP (!$/"$()/.

T.Y. BFM (Vth SEM)

BANKING SYSTEM

E&#(!)/ +#!3$()/ ""(#5" $&&)4 5#!*$/(" () +#!3 (*$( (*# $!' " +$&' $/' (*# !#'( $!' ,"()5#! *$" ",33#/( !#'( () )+#! (*# ,!*$"# / $ 3#4 "#)/'"9 $&&)4/% (*# +#!3$()/ () *$#/ $( (5# )3 ,!*$"#. T*# +#!3$()/ " #!3)!5#' ,"/% $ !#'( $!' $5#/( (#!5/$& )! P)/( )3 S$&# POS ""(#5 4(* $ )55,/$()/" &/6 () (*# 5#!*$/(" $;,!/% :$/6 . D$($ 3!)5 (*# $!' " ):($/#' 3!)5 $ 5$%/#( "(!# )! * )/ (*# $!' (*# &$((#! ""(#5 " / (*# U/(#' K/%')5 $/' I!#&$/' )55)/& 6/)4/ $" C* $/' PIN9 :,( " 5)!# (#*/$&& $/ EMV $!'. T*#"# 4&& ($&& /+)&+# (*# $!'*)&'#! !)+'/% $''()/$& /3)!5$()/9 ",* $" (*# "#,!( )'# !/(#' )/ (*# :$6 )3 (*# $!'9 )! (*# $''!#"" )3 (*# $!'*)&'#! #$* 5)/(*9 (*# !#'( $!' ,"#! " "#/( $ "($(#5#/( /'$(/% (*# ,!*$"#" ,/'#!($6#/ 4(* (*# $!'9 $/ ),("($/'/% 3##"9 $/' (*# ()($& $5),/( )4#'. A3(#! !##+/% (*# "($(#5#/(9 (*# $!'*)&'#! 5$ '",(# $/ *$!%#" (*$( *# )! "*# (*/6" $!# /)!!#( "## F$! C!#'( B&&/% A( 3)! '#($&" )3 (*# US !#%,&$()/". O(*#!4"#9 (*# $!'*)&'#! 5,"( $ $ '#3/#' 5/5,5 !))!()/ )3 (*# :&& : $ ',# '$(#9 )! 5$ *))"# () $ $ *%*#! $5),/( , () (*# #/(!# $5),/( )4#'. T*# !#'( "",#! *$!%#" /(#!#"( )/ (*# $5),/( )4#' 3 (*# :$&$/# " /)( $' / 3,&& ($&& $( $ 5,* *%*#! !$(# (*$/ 5)"( )(*#! 3)!5" )3 '#:(. S)5# 3/$/$& /"((,()/" $/ $!!$/%# 3)! $,()5$( $5#/(" () :# '#',(#' 3!)5 (*# ,"#!" :$/6 $),/("9 (*," $+)'/% &$(# $5#/( $&()%#(*#! $" &)/% $" (*# $!'*)&'#! *$" ",33#/( 3,/'".

NAGINDAS KHANDWALA COLLEGEPage #"

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A" 4#&& $" )/+#/#/(9 $#"":&# !#'(9 !#'( $!'" )33#! )/",5#!" $/ #$" 4$ () (!$6 #8#/"#"9 4** " /##""$! 3)! :)(* 5)/()!/% #!")/$& #8#/'(,!#" $/' (*# (!$6/% )3 4)!6-!#&$(#' #8#/"#" 3)! ($8$()/ $/' !#5:,!"#5#/( ,!)"#". C!#'( $!'" $!# $#(#' 4)!&'4'#9 $/' $!# $+$&$:&# 4(* $ &$!%# +$!#( )3 !#'( &5("9 !#$5#/( $!!$/%#5#/(9 $/' )(*#! #!6" ",* $" !#4$!'" "*#5#" / 4** )/(" #$!/#' : ,!*$"/% %))'" 4(* (*# $!' $/ :# !#'##5#' 3)! 3,!(*#! %))'" $/' "#!+#" )! !#'( $!' $"*:$6 .S)5# ),/(!#"9 ",* $" (*# U/(#' S($(#"9 (*# U/(#' K/%')59 $/' F!$/#9 &5( (*# $5),/( 3)! 4** $ )/",5#! $/ :# *#&' &$:&# ',# () 3!$,',&#/( (!$/"$()/" $" $ !#",&( )3 $ )/",5#!" !#'( $!' :#/% &)"( )! "()&#/.A "5$!( $!'9 )5://% !#'( $!' $/' '#:( $!' !)#!(#". T*#  :  55 "#,!( * #5:#''#' / (*# $!' " "*)4/ #/&$!%#' / (*# /"#(. T*# )/($( $'" )/ (*# $!' #/$:&# #&#(!)/ $#"" () (*# *.

T.Y. BFM (Vth SEM)

BANKING SYSTEM

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D!#( '#:( $5#/(" 3!)5 ,"()5#! () :,"/#""9 4*#!# (*# (!$/"$()/ " /($(#' : (*# :,"/#"" 4(* ,"()5#! #!5"")/

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E&#(!)/ :&& $5#/( / )/&/# :$/6/%9 4** 5$ :# '#&+#!#' : EFT )! $#! *#6

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T!$/"$()/" /+)&+/% "()!#' +$&,# )3 #&#(!)/ 5)/#9 )"":& / $ !+$(# ,!!#/

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W!# (!$/"3#! +$ $/ /(#!/$()/$& :$/6/% /#(4)!6 %#/#!$&& $!!#" $ *%*#! 3##

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E&#(!)/ B#/#3( T!$/"3#!

T.Y. BFM (Vth SEM)

BANKING SYSTEM

T&'&/)-' 8=

# number of transaction (#" 5$ :# #!3)!5#'9 /&,'/% (*#

3)&&)4/% 

Sale 4*#!# (*# $!'*)&'#! $" 3)! %))'" )! "#!+#

 %efund  4*#!#

$ 5#!*$/( !#3,/'" $/ #$!&#! $5#/( 5$'# : $

$!'*)&'#! 

Withdrawal  (*# $!'*)&'#! 4(*'!$4" 3,/'" 3!)5 (*#! $),/(9

#.%. 3!)5 $/ ATM. T*# (#!5 &ash #dvance 5$ $&") :# ,"#'9 ($&& 4*#/ (*# 3,/'" $!# $'+$/#' : $ 5#!*$/( !$(*#! (*$/ $( $/ ATM  'eposit 

4*#!# $ $!'*)&'#! '#)"(" 3,/'" () (*#! )4/ $),/(

($&& $( $/ ATM 

&ashback  4*#!# $ $!'*)&'#! 4(*'!$4" 3,/'" 3!)5 (*#! )4/

$),/( $( (*# "$5# (5# $" 5$6/% $ ,!*$"#  Inter!account

transfer  (!$/"3#!!/% 3,/'" :#(4##/ &/6#'

$),/(" :#&)/%/% () (*# "$5# $!'*)&'#!  (ayment  (!$/"3#!!/% 3,/'" () $  )n*uiry

(*!' $!( $),/(

$ (!$/"$()/ 4(*),( 3/$/$& 5$(9 3)! /"($/#

:$&$/# #/;,!9 $+$&$:&# 3,/'" #/;,!9 &/6#' $),/(" #/;,!9 )! !#;,#"( 3)! $ "($(#5#/( )3 !##/( (!$/"$()/" )/ (*#


$),/(  )

top!up 4*#!# $ $!'*)&'#! $/ ,"# $ '#+# ($&& POS )!

ATM () $'' 3,/'" ()-, (*#! !#-$ 5):&# *)/#  ini!statement 

4*#!# $ $!'*)&'#! ,"#" $ '#+# ($&& $/

ATM () ):($/ '#($&" )3 !##/( (!$/"$()/" )/ (*#! $),/(  #dministrative

(*"

)+#!"

$

(!$/"$()/" /&,'/% PIN *$/%#

+$!#(

)3

/)/-3/$/$&

T.Y. BFM (Vth SEM)

BANKING SYSTEM

ELECTRONIC CLEARING SERVICE !ECS" A /&)'* -0 " $ 3/$/$& "#!+#" )5$/ (*$( !)+'#" &#$!/% $/' "#((#/( "#!+#" 3)! 3/$/$& (!$/"$()/"9 ,",$&& )/ $ 3,(,!#" #8*$/%#9 $/' )3(#/ $(" $" #/(!$& ),/(#!$!( (*# $)! $(,$&& $" (*# &#$!/% *),"#9 4** (*#/ $" (*# $##. A &#$!/% *),"# 5$ $&") )33#! /)+$()/9 (*# ",:"((,()/ )3 $ /#4 )/(!$( )! '#:( 3)! $/ )&'9 )! )(*#! !#'( #/*$/#5#/( "#!+#" () (" 5#5:#!".T*# (#!5 " $&") ,"#' 3)! :$/6" &6# S,33)&6 B$/6 (*$( $(#' $" $ !#"(!$/( )/ (*# )+#!-"",$/# )3 !+$(# :$/6 /)(#". C&)'* -' -=)-' >/&'*

T*# O()/" C&#$!/% C)!)!$()/ " $/ #8$5&# )3 $ &#$!/% *),"# (*$( 3,/()/" 3)! (*# ,!)"# )3 &#$!/% #;,( )()/" $/' :)/' '#!+$(+#"9 / )!'#! () #/",!# (*# !)#! 5#/($()/ )3 (*#"# /"(!,5#/(". C&)'* -' <00 >/&'*

LCH.C&#$!/#( F)!5#!& 6/)4/ $" T*# L)/')/ C&#$!/% H),"#9 3)! #8$5 !)+'#" &#$!/% $/' "#((#/( "#!+#" 3)! (*# I/(#!/$()/$& P#(!)&#,5 E8*$/%#9 L)/')/9 4** " $33&$(#' 4(* (*# I/(#!)/(/#/($& E8*$/%#9 A(&$/($9 G#)!%$. T*# L)/')/ C&#$!/% H),"# $&") $(" $" (*# &#$!/% *),"# 3)! E,!)/#8(.&33# $/' (*# L)/')/ M#($& E8*$/%#.

NAGINDAS KHANDWALA COLLEGEPage 3

I/ 20019 (*# C)55)'( F,(,!#" T!$'/% C)55"")/ !#%"(#!#' (*# L)/')/ C&#$!/% H),"# $" $ D#!+$(+#" C&#$!/% O!%$/7$()/ DCO / (*# U/(#' S($(#"9 5$6/% ( (*# 3!"( )33"*)!# DCO () :# !#)%/7#' ,/'#! (*# "($(,()! 5$/'$(# )3 (*# C)55)'( F,(,!#" M)'#!/7$()/ A( )3 2000.CME G!),9 /)4 $ )5:/$()/ )3 (*# C*$%) M#!$/(&# E8*$/%#9 (*# C*$%) B)$!' )3 T!$'#9 $/' (*# N#4 Y)!6 M#!$/(&# E8*$/%#9 )4/" $/' )#!$(#" (" )4/ &#$!/% )#!$()/ 4*&# $&") )33#!/% &#$!/% "#!+#" 3)! $ 3## () )(*#! #8*$/%#". I(" C&#$!P)!( )#!$()/ $&") !)+'#" &#$!/% 3)! #!($/ )+#!-(*#-),/(#!  (!$'#". C&)'* -< =&8:'

I/ (*# U/(#' S($(#"9 NACHA-T*# E&#(!)/ P$5#/(" A"")$()/9 3)!5#!& (*# N&)-'& A0-:&+ C&)'* H-0 A-/)&)-'9 )!%$/7#" (*# 5#*$/"5 3)! (*# 3/$/$& "#!+#

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

REAL TIME GROSS SETTLEMENT !RYGS" R& ): *- :' ""(#5" RTGS $!# $ 3,/'"

(!$/"3#! 5#*$/"5 4*#!# (!$/"3#! )3 5)/# ($6#" &$# 3!)5 )/# :$/6 () $/)(*#! )/ $ !#$& (5# $/' )/ %!)"" :$"". S#((#/( / !#$& (5# 5#$/" $5#/( (!$/"$()/ " /)( ",:#(#' () $/ 4$(/% #!)'. T*# (!$/"$()/" $!# "#((&#' $" "))/ $" (*# $!# !)#""#'. G!)"" "#((#/( 5#$/" (*# (!$/"$()/ " "#((&#' )/ )/# () )/# :$"" 4(*),( :,/*/% 4(* $/ )(*#! (!$/"$()/. O/# !)#""#'9 $5#/(" $!# 3/$& $/' !!#+)$:&#. T*" #&#(!)/ $5#/( ""(#5 " /)!5$&& 5$/($/#' )! )/(!)&&#' : (*# C#/(!$& B$/6 )3 $ ),/(!. T*#!# " /) *"$& #8*$/%# )3 5)/# (*# C#/(!$& B$/6 5$6#" $',"(5#/(" / (*# #&#(!)/ $),/(" )3 B$/6 A $/' B$/6 B9 !#',/% (*# $5),/( / B$/6 A" $),/( : 1000 $/' /!#$"/% (*# $5),/( )3 B$/6 B" $),/( : (*# "$5#. T*# RTGS ""(#5 " ",(#' 3)! &)4-+)&,5#9 *%*-+$&,# (!$/"$()/". I( &)4#!" "#((#/( !"69 :#"'#" %+/% $/ $,!$(# (,!# )3 $/ /"((,()/" $),/( $( $/ )/( )3 (5#.S,* ""(#5" $!# $/ $&(#!/$(+# () ""(#5" )3 "#((&/% (!$/"$()/" $( (*# #/' )3 (*# '$9 $&") 6/)4/ $" (*# net settlement ""(#5 ",* $" BACS. I/ (*# /#( "#((#/( ""(#59 $&& (*# /(#!-/"((,()/ (!$/"$()/" ',!/% (*# '$ $!# $,5,&$(#'. A( (*# #/' )3 (*# '$9 (*# $),/(" )3 (*# /"((,()/"

NAGINDAS KHANDWALA COLLEGEPage 3!

$!# $',"(#'. E8(#/'/% (*# #8$5&# $:)+#9 "$ $/)(*#! #!")/ '#)"(" $ *#6 '!$4/ )/ B$/6 B / B$/6 A 3)! 00. A( (*# #/' )3 (*# '$9 B$/6 A 4&& *$+# () #&#(!)/$&& $ B$/6 B )/& 00 1000 - 00.T*# 5#/($()/ )3 RTGS ""(#5" : C#/(!$& B$/6" (*!),%*),( (*# 4)!&' " '!+#/ : (*# %)$& () 5/57# !"6 / *%*-+$&,# #&#(!)/ $5#/( "#((#/( ""(#5". I/ $/ RTGS ""(#59 (!$/"$()/" $!# "#((&#' $!)"" $),/(" *#&' $( $ C#/(!$& B$/6 )/ $ )/(/,)," %!)"" :$"". S#((#/( " 55#'$(#9 3/$& $/' !!#+)$:&#. C!#'( !"6" ',# () "#((#/( &$%" $!# #&5/$(#'. RTGS ')#" /)( !#;,!# C)!# B$/6/% () :# 5#/(#' $!)"" $!($(/% :$/6". A/ RTGS 4),&' #5&) (4) "#(" )3 ;,#,#" )/# 3)! (#"(/% 3,/'" $+$&$:&(9 $/' (*# )(*#! 3)! !)#""/% '#:(=!#'( !#;,#"(" !##+#' 3!)5 (*# I/(#%!$(#' A),/(/% S"(#5. A&& (!$/"$()/" 4),&' :# ;,#,#' $/' ",:5((#' 3)! 3,/'" $+$&$:&( (#"(/% )/ $ FIFO  P!)!( :$"".

T.Y. BFM (Vth SEM)

BANKING SYSTEM

CORE BANKING C- &'()'* " $ %#/#!$& (#!5 ,"#' () '#"!:# (*# "#!+#"

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

$/ !)+'# (*# :$"" :,( :#)5#" '33,&( () )#!$(# 4(* 5)!# )5 (!$/"$()/". T*#!# " $ 5(* (*$( (*#!# " $ *$&&#/%# )3 /(#!)#!$:&( :#(4##/ 5):&# :$/6/% $&$()/" ',# () #!#+#' &$6 )3 )55)/ (#*/)&)% "($/'$!'" 3)! 5):&# :$/6/%. I/ !$(# ( " ()) #$!& / (*# "#!+# &3#&# 3)! /(#!)#!$:&( () :# $''!#""#' 4(*/ $/ /'+',$& ),/(!9 $" +#! 3#4 ),/(!#" *$+# 5)!# (*$/ )/# 5):&# :$/6/% "#!+# !)+'#!. I/ !$(#9 :$/6/% /(#!3$#" $!# 4#&& '#3/#' $/' 5)/# 5)+#5#/(" :#(4##/ :$/6" 3)&&)4 (*# IS0-<< "($/'$!'. A" 5):&# :$/6/% 5$(,!#"9 5)/# 5)+#5#/(" :#(4##/ "#!+# !)+'#!" 4&& /$(,!$&& $')( (*# "$5# "($/'$!'" $" / (*# :$/6/% 4)!&'. S/0)8

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

M-) B&'()'* -0* SMS

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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LASER !DEBIT CARD" L& " (*# !5$! '#:( $!' ""(#5 ,"#' / (*# R#,:& )3

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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ELECTRONIC COMMERCE E/-')/ C-::/9 )55)/& 6/)4/ $" #&#(!)/

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

!#3#!!#' () $" :,"/#""-()-:,"/#"" )! B2B. B2B $/ :# )#/ () $&& /(#!#"(#' $!(#" #.%. )55)'( #8*$/%# )! &5(#' () "#39 !#-;,$&3#' $!($/("  !+$(# #&#(!)/ 5$!6#(. E&#(!)/ )55#!# (*$( " )/',(#' :#(4##/ :,"/#""#" $/' )/",5#!"9 )/ (*# )(*#! *$/'9 " !#3#!!#' () $" :,"/#""-()-)/",5#! )! B2C. T*" " (*# (# )3 #&#(!)/ )55#!# )/',(#' : )5$/#" ",* $" A5$7)/.)5. E&#(!)/ )55#!# " %#/#!$&& )/"'#!#' () :# (*# "$&#" $"#( )3 #-:,"/#"". I( $&") )/""(" )3 (*# #8*$/%# )3 '$($ () 3$&($(# (*# 3/$//% $/' $5#/( $"#(" )3 (*# :,"/#"" (!$/"$()/".

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TELEPHONE BANKING T=-' &'()'* " $ "#!+# !)+'#' : $ 3/$/$&

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

M&- R<-: I'))&)9 I' &'()'* /-

S)5# )3 (*# 5$)! !#3)!5 /($(+#" / (*# &$"( '#$'# (*$( *$+# *$/%#' (*# 3$# )3 (*# I/'$/ :$/6/% $/' 3/$/$& "#()! $!# •

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T.Y. BFM (Vth SEM)

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

VIRTUAL BANKING

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

OPERATIVE EICIENCY

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NAGINDAS KHANDWALA COLLEGEPage %"

UTURE CHALLENGES AND PROSPECTS ON SERVICE DELIVERY AND INNOVATIONS

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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NAGINDAS KHANDWALA COLLEGEPage !1

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

4** /)/ (!$'#' $""#(" $!# (!$/"3)!5#' /() (*# U.S.9 "#,!(7$()/ " 4'#& ,"#' : &$!%# )!%/$()!" )3 !#($& !#'(  "#3$&& 5)!(%$%#"9 !#'( $!'" $/' $,()5):&# &)$/". A" )3 #$!-#/' 200>9 3#'#!$&& ")/")!#' 5)!(%$%# ))&" $/' !+$(#& $!!$/%#' ABS "",#" /&,'/% !+$(#-&$:#& 5)!(%$%#-:$6#' "#,!(#" ()($&&#' $&5)"( @.0 (!&&)/ / U.S. !#'( 5$!6#( '#:( ),("($/'/%.

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T.Y. BFM (Vth SEM)

BANKING SYSTEM

CONCLUSION

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