Axis Bank Project

A PROJECT REPORT ON

“WHOLE SALE BANKING OPERATIONS” IN AXIS BANK 

SUBMITTED TO ANNAMALAI UNIVERSITY IN PARTIAL FULFILLMENT FOR DEGREE OF M.B.A. (BUSINESS APPLICATION) For the Academic year 2008-2010 Submitted by:

Miss. SHILPA S. UPADHYAY  Under the Guidance of 

Miss. RIDDHI DESHPANDE

CENTUM LEARNING CENTRE, SHANKAR NAGAR, NAGPUR

AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI

CENTUM LEARNING CENTER, NAGPUR AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI

CERTIFICATE  This is to certify that this project titled “WHOLE BANKING OPERATIONS” is a bonafied work carried out and developed by SHILPA S. UPADHYAY in partial fulfillment for the award of degree of MASTERS OF BUSINESS ADMINISTRATION. During the academic session 2008-2010, submitted to Anna Annama mala laii Univ Univer ersi sity ty,, Tami Tamill Nadu Nadu unde underr my guid guidan ance ce and and supervision.  This is also to certify that this project is the result of candidates own work and is of sufficiently high standard to warrant its submission to the university for the award of the said degree.   To the best of my knowledge the matter presented in this project report has not been submitted earlier for any other degree/diploma to any university.   The The assist assistan ance ce and and help help rend rendere ered d to him him duri during ng the the course course of his his project work in the form of basic source material and information have been duly acknowledged.

Ms. Riddhi Deshpande (Project Guide) Nagpur)

Mr. Sanjay Choure (Director, (Director, CLC,

CENTUM LEARNING CENTER, NAGPUR AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI

CERTIFICATE  This is to certify that Miss Shilpa Upadhyay is the students of MBAMBA-1 1st [Bus [Busin ines ess s Appl Applic icat atio ion] n] in Cent Centum um Lear Learni ning ng Center, Nagpur Affiliated by Annamalai University; Chennai has satisfactorily carried and conducted their project report entitled “WHOLE BANKING OPERATIONS” OPERATIONS” IN AXIS BANK LTD., WARDHA as a Summer Internship Project. She has completed her project work under my guidance and supervision. The project work is the outcome of her own work.

Date: Place:

Project Guide [Miss. Riddhi Deshpande]

Director [Mr. Sanjay Chaure]

Project In charge [Mrs. Smita Chaure]

CENTUM LEARNING CENTER, NAGPUR AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI

ACKNOWLEDGEMENT I present this project report on “whole banking operations” IN AXIS BANK LTD., WARDHA with a sense of great pleasure and satisfaction. I undersign with pleasure take this opportunity opportunity to thank all those related directly or indirectly in preparation of this project report. I started working on this project under the invaluable guidance of  Honorable Miss. Riddhi Deshpande mam for which I am very much thankful for her valued time given for the purpose. Without her cooperation our project work would have been difficult to complete. I express express our sincere sincere thanks thanks to Mr. Jagtap sir, (Branch (Branch Manager Manager)) in Axis Axis Bank Bank Ltd. Ltd.,, Ward Wardha ha and and staf stafff in that that orga organi niza zati tion on.. I am also also thankful to Mr. Sanjay Chaure sir [Director of our college] and Mrs. Smita S. Chaure [Project In charge] to allow us to carryout this project.

Date: Place:

Miss Shillpa Upadhyay

CENTUM LEARNING CENTER, NAGPUR AFFILIATED BY ANNAMALAI UNIVERSITY, CHENNAI

DECLARATION I hereby declare that this project titled “WHOLE BANKING OPERATIONS ” is a bonafied and authentic record of work done by me under the supervision of Miss. Riddhi Deshpande during academic session 20082010.  The work presented here is not duplicated from any other source and also also not not subm submit itte ted d earl earlie ierr for for any any othe otherr degr degree ee/d /dip iplo loma ma to any any university. I unde underst rstan and d that that any any such such dupl duplica icatio tion n is liabl liable e to be punis punished hed in accordance with the university rules.

MISS. SHILPA UPADHYAY

INDEX SR. NO. CHAPTER 1

CHAPTER 2

TOPIC COMPANY PROFILE 1.1 Introduction of axis bank 1.2 History of Axis bank 1.3 Management of Axis bank 1.4 Milestone

PROJECT INTRODUCTION 2.1 Project Introduction 2.2 Meaning of Wholesale Banking operations 2.3 Definitions of Banking 2.4 Meaning of Banking

CHAPTER 3

PROJECT RESEARCH 3.1 Product of Axis Bank 3.2 Customer Service in Banking Operation 3.3 Traditional Banking Activities 3.4 Accounting for Bank Account 3.5 Economic Function 3.6 Banking Channels 3.7 Types of Investment Bank 3.8 Mortgage Banking 3.9 KYC (Know Your Customer)

CHAPTER 4

CHAPTER 5

TRAINING CONCEPT 4.1 Organization Structure of Axis Bank 4.2 Saving Account Information 4.3 Current Account Information 4.4 Training In Wholesale Banking Operations FINDINGS AND SUGGESTIONS 5.1 Findings

PAGE NO.

CHAPTER 6

5.2 Suggestion 5.3 Competitors CONCLUSION

CHAPTER 7

BIBLIOGRAPHY  

CHAPTER 1 COMPANY PROFILE

1.1 Introduction

of axis bank:

Commercial banking services which includes merchant banking, direct fina financ nce e infr infras astr truc uctu ture re fina financ nce, e, vent ventur ure e capi capita tall fund fund,, advi adviso sory ry,, trusteeship, forex, treasury and other related financial services. As on 31-Mar-20 31-Mar-2009, 09, the Group Group has 827 branche branches, s, extension extension counters counters and 3,595 automated teller machines (ATMs). Axis Axis Bank Bank was was the the firs firstt of the the new new priv privat ate e bank banks s to have have begu begun n operations in 1994, after the Government of India allowed new private bank banks s to be esta establ blis ishe hed. d. The The Bank Bank was was prom promot oted ed join jointl tly y by the the Administrator of the specified undertaking of the Unit Trust of India (UTI - I), Life Insurance Corporation of India (LIC) and General Insurance Corporation Corporation of India (GIC) and other four PSU insurance companies, i.e. National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company Ltd. The Bank today is capitalized capitalized to the extent of Rs. 359.76 crores with the public holding (other than promoters) at 57.79%.The Bank's Bank's Regist Registere ered d Office Office is at Ahmed Ahmedaba abad d and and its Centra Centrall Offic Office e is located at Mumbai. The Bank has a very wide network of more than 853 branches and Extension Counters (as on 30th June 2009). The Bank Bank has a netw networ ork k of over over 3723 3723 ATMs ATMs (as (as on 30th 30th June June 2009 2009)) providing 24 hrs a day banking convenience to its customers. This is one one of the the larg larges estt ATM ATM netw netwo orks rks in the the coun countr try. y. The The Bank Bank has has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.

1.2 History of Axis bank: 1993: The Bank was incorporated on 3rd December and Certificate of  business on 14th December. The Bank transacts banking business of  all description. description. UTI Bank Ltd. was promoted promoted by Unit Unit Trust of India, Life Insurance Corporation of India, General Insurance Corporation of India

and its four subsidiaries. The bank was the first private sector bank to get a license under the new guidelines issued by the RBI. 1997: The Bank obtained license to act as Depository Participant with NSDL NSDL and and appl applie ied d for for regi regist stra rati tion on with with SEBI SEBI to act act as `Tru `Trust stee ee to Debenture Holders'. Rupees 100 crores was contributed by UTI, the rest from LIC Rs 7.5 crores, GIC and its four subsidiaries Rs 1.5 crores each. 1998:  The Bank has 28 branches in urban and semi urban areas as on 31st July. July. All the branche branches s are are fully fully comput computeri erized zed and networ networked ked through VSAT. ATM services are available in 27 branches. The Bank came out with a public issue of 1,50,00,000 No. of equity shares of Rs 10 each at a premium of Rs 11 per share aggregating to Rs 31.50 crores and Offer for sale of 2,00,00,000 No. of equity shares for cash at a price of Rs 21 per share. share. Out of the public public issue issue 2,20,000 2,20,000 shares shares were reserved for allotment on preferential basis to employees of UTI Bank. Bank. Balance Balance of 3,47,80,0 3,47,80,000 00 shares shares were offered offered to the public. public. The company offers ATM cards, using which account-holders can withdraw money from any of the bank's ATMs across the country which is interconnected by VSAT. UTI Bank has launched a new retail product with operational flexibility for its customers. UTI Bank will sign a co-brand agreement with the market, leader, Citibank NA for entering into the highly promising credit card business. UTI Bank promoted by India's pioneer mutual fund Unit Trust of India along with LIC, GIC and its four subsidiaries. 1999: UTI Bank Bank and Citib Citiban ank k have have launch launched ed an inter internat natio iona nall cocobranded Credit card. UTI Bank and Citibank have come together to launch an international co-branded credit card under the MasterCard umbrella. umbrella. UTI Bank Ltd has inaugurated an off site ATM at Ashok Nagar here, taking the total number of its off site ATMs to 13.m 2000:  The Bank has announced the launch of Tele-Depository Services for Its depository depository clients. UTI Bank has launch of `iConnect', `iConnect', its Internet banking Product. UTI Bank has signed a memorandum of  understa understandi nding ng with equitym equitymaste aster.co r.com m for e-broki e-broking ng activiti activities es of the site. Infinity.com financial Securities Ltd., an e-broking outfit is Typing up with UTI Bank for a banking interface. Geojit Securities Ltd, the first company to start online trading services, has signed a MoU with UTI Bank Bank to enab enable le inve invest stor ors s to buy\ buy\se sell ll dema dematt stoc stocks ks thro throug ugh h the the comp compan any' y's s webs websit ite. e. Indi India a bull bulls s have have sign signed ed a memo memora rand ndum um of  understanding with UTI Bank. UTI Bank has entered into an agreement with Stock Stock Holding Holding Corpora Corporation tion of India India for providi providing ng loans loans against against share shares s to SCHCIL SCHCIL's 's custo customer mers s and and fundi funding ng inves investor tors s in publ public ic and and rights issues. ICRA has upgraded the rating UTI Bank's Rs 500 crore certificate of deposit programmed to A1+. UTI Bank has tied up with L&T Trade.co Trade.com m for provid providing ing customize customized d online online trading trading solution solution for brokers.

2001: UTI Bank Bank laun launch ched ed a priva private te place placemen mentt of non-c non-con onver vertib tible le debentures to rise up to Rs 75 crores. UTI Bank has opened two offsite ATMs and one extension counter with an ATM in Mangalore, taking its total number of ATMs across the country to 355. UTI Bank has recorded a 62 per cent rise in net profit for the quarter ended September 30, 2001, at Rs 30.95 crore. For the second quarter ended September 30, 2000, the net profit was Rs 19.08 crore. The total income of the bank during the quarter was up 53 per cent at Rs 366.25 crore. 2002: UTI UTI Bank Bank Ltd Ltd has has info inform rmed ed BSE BSE that that Shri Shri B R Barw Barwal ale e has has resigned as a Director of the Bank w.e.f. January 02, 2002. A C Shah, formerchairman of Bank of Baroda, also retired from the bank’s board in the third quarter of last year. His place continues to be vacant. M Damodaran took over as the director of the board after taking in the reins of UTI. B S Pandit has also joined joined the bank’s bank’s board subsequent subsequent to the retirement of K G Vassal. UTI Bank Ltd has informed that Shri Paul Fletcher has been appointed appointed as an Additional Director Nominee of CDC Financial Service (Mauritius) Ltd of the Bank.And Shri Donald Peck has been been appoi appointe nted d as an Addit Additio ional nal Direc Director tor (nomi (nominee nee of South South Asia Asia Regional Fund) of the Bank. UTI Bank Ltd has informed that on laying down the office of Chairman of LIC on being appointed as Chairman of  SEBI SEBI,, Shri Shri G N Bajp Bajpai ai,, Nomi Nomine nee e Dire Direct ctor or of LIC LIC has has resi resign gned ed as a Director of the Bank. 2002: B Paranjpe & Abid Hussain cease to be the Directors of UTI Bank.UTI Bank Ltd has informed that in the meeting of the Board of  Direct Director ors s follo followi wing ng decis decisio ions ns were were taken taken:: Mr Yash Yash Maha Mahajan jan,, Vice Vice Chai Chairm rman an and and Man Managin aging g Dire Direct ctor or of Punj Punjab ab Tract ractor ors s Ltd Ltd were were appoi appointe nted d as an Additi Addition onal al Direc Directo torr with with immed immediat iate e effect effect.. Mr N C Singh Singhal al forme formerr Vice Vice Chair Chairman man and and Manag Managin ing g Direc Directo torr of SCICI SCICI was was appointed as an Additional Director with immediate effect. ABN Amro, UTI Bank in pact to share ATM. UTI Bank Ltd has informed BSE that a meeting of the Board of Directors of the Bank is scheduled to be held on October 24, 2002 to consider and take on record the unaudited half  yearly/quarterly financial results of the Bank for the half year/Quarter ended September 30, 2002. UTI Bank Ltd has informed that Shri J M  Trivedi has been appointed as an alternate director to Shri Donald Peck with effect from November 2, 2002. 2003: UTI Bank Ltd has informed BSE that at the meeting of the Board of Dire Direct ctor ors s of the the comp compan any y held held on Janu Januar ary y 16, 16, 2003 2003,, Shri Shri R N Bhar Bharad adwa waj, j, Mana Managi ging ng Dire Direct ctor or of LIC LIC has has been been appo appoin inte ted d as an Additional Director of the Bank with immediate effect.- UTI Bank, the priv privat ate e sect sector or bank bank has has open opened ed a bran branch ch at Nell Nellor ore. e. The The bank bank's 's Chairman and Managing Director, Dr P.J. Nayak, inaugurating the bank branch at GT Road on May 26. Speaking on the occasion, Dr Nayak said. This marks another step towards the extensive customer banking banking focus focus that that we are are prov provid iding ing across across the the count country ry and and reinfo reinforce rces s our our

com commitme itmen nt to bring sup superi erior bank anking ing serv serviices, ces, marke arked d by convenience and closeness to customers. -UTI Bank Ltd. has informed the Exchange that at its meeting held on June 25, 2003 the BOD have decided decided the followi following: ng: 1) To appoint appoint Mr. A T Pannir Selvam, Selvam, former former CMD of Union Bank of India and Prof. Jayanth Varma of the Indian Institute Institute of Managem Management, ent, Ahmedab Ahmedabad ad as additio additional nal directo directors rs of the Bank with immediate effect. Further, Mr. Pannir Selvam will be the nominee director of the Administrator of the specified undertaking of  the the Unit Unit Trus Trustt of Indi India a (UTI (UTI-I -I)) and and Mr. Mr. Jaya Jayant nth h Varm Varma a will will be an Inde Indepe pend nden entt Dire Direct cto or. 2) To issu issue e NonNon-Co Conv nver erti tibl ble e Unse Unsecu cure red d Redeemable Debentures up to Rs.100 crs, in one or more tranches as the Bank's Tier - II capital. -UTI has been authorized to launch 16 ATMs on the Western Railway Stations of Mumbai Division. -UTI filed suit against financial institutions IFCI Ltd in the debt recovery tribunal at Mumbai to recover Rs.85cr in dues. -UTI bank made an entry to the Food Credit Programme; Programme; it has made an entry into the 59 cluster which incl includ udes es priv privat ate e sect sector or,, publ public ic sect sector or,, old old priv privat ate e sect sector or and and cocooperative banks. -Shri Ajeet Prasad, Nominee of UTI has resigned as the director of the bank. -Banks Chairman and MD Dr. P. J. Nayak inaugurated a new branch at Nellore.-UTI bank allots shares under Employee Employee Stock Option Option Scheme Scheme to its employe employees. es. -Unveils -Unveils pre-pai pre-paid d travel card 'Visa Electron Travel Currency Card' -Allotment of 58923 equity shares of Rs 10 each under ESOP. -UTI Bank ties up with UK  govt govt fund fund for for cont contra ract ct farm farm in -Shr -Shrii B S Pand Pandit it,, nomi nomine nee e of the the Administrator of the Specified Undertaking of the Unit Trust of India (UTI-I) has resigned as a director from the Bank wef November 12, 2003. -UTI Bank unveils new ATM in Sikkim. 2004: Comes Comes out out with with Rs. 500 500 mn Unsec Unsecur ured ed Redee Redeemab mable le NonNonConvertible Debenture Issue, issue fully subscribed -UTI Bank Ltd has informed that Shri Ajeet Prasad, Nominee of the Administrator of the Specified Undertaking of the Unit Trust of India (UTI - I) has been appointed as an Additional Director of the Bank w. e. f. January 20, 2004.-UTI Bank opens new branch in Udupi-UTI Bank, Geojit in pact for trading platform in Qatar -UTI Bank ties up with Shriram Group Cos -Unveils premium premium payment facility facility through through ATMs applicable applicable to LIC UTI Ban Bank custo stomers ers –Meta Metall jun junctio tion (MJ) MJ)- the the online tradi ading and procurement joint venture of Tata Steel and Steel Authority of India (SAIL)- has roped in UTI Bank to start off own equipment equipment for Tata Steel. -DIEBOLD Systems Private Ltd, a wholly owned subsidiary of Diebold Incorporated, has secured a major contract for the supply of ATMs an services to UTI Bank -HSBC completes acquisition of 14.6% stake in UTI Bank for .6 m -UTI Bank installs ATM in Thiruvananthapuram -Launches Remittance Card' in association with Remit2India, a Web site offering money transfer services 2005: - UTI Bank enters into a banc assurance partnership with Bajaj Allia Allianz nz Genera Generall for for sellin selling g gener general al insur insuran ance ce prod product ucts s throu through gh its

branch branch netwo network. rk. -UTI -UTI Bank Bank laun launche ches s its first first Satel Satellit lite e Retail Retail Asset Assets s Centre (SRAC) in Karnataka at Mangalore. 2006: -UBL sets up branch in Jaipur -UTI Bank unveils priority banking lounge.

1.3 1.3 Mana Manage geme ment nt of of Axis Axis ban bank  k  Promoters: Axis Bank Ltd. has been promoted by the largest and the best Financial Institution of the country, UTI. The Bank was set up with a capital of Rs. 115 crore, with UTI contributing Rs. 100 Crore, LIC - Rs. 7.5 Crore and GIC and its four subsidiaries contributing Rs. 1.5 Crore each SUUTI - Shareholding 27.02%Erstwhile Unit Trust of India was set up as a body body corp corpor orat ate e unde underr the the UTI UTI Act, Act, 1963 1963,, with with a view view to encourage savings and investment. In December 2002, the UTI Act, 1963 was repealed with the passage of Unit Trust of India (Transfer of  Undertaking and Repeal) Act, 2002 by the Parliament, paving the way for the bifurcation of UTI into 2 entities, UTI-I and UTI-II with effect from 1st 1st Febr Februa uary ry 2003 2003.. In acco accord rdan ance ce with with the the Act, Act, the the Unde Undert rtak akin ing g specified as UTI I has been transferred and vested in the Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI), who manag manages es assure assured d retur return n scheme schemes s along along with with 6.75% 6.75% US-64 US-64 Bond Bonds, s, 6.60% ARS Bonds with a Unit Capital of over Rs. 14167.59 crores. The Government of India has currently appointed Shri K. N. Prithviraj as the Administrator of the Specified undertaking of UTI, to look after and administer the schemes under UTI where Government has continuing obligations and commitments to the investors, which it will uphold.

1.4 MILESTONE MarMar-08 08

Axi Axis Bank Bank laun launc ches hes Pla Platinu tinum m Cre Credit dit Card Card,, Ind India's ia's fir first st EMV EMV chip chip ba based sed card

DecDec-07 07

Axis Axis Bank Bank gets gets AAA AAA Nat Natio iona nall Long Long-T -Ter erm m Rat Ratin ing g fro from m Fit Fitch ch Rati Rating ngs s

Sept Sept-0 -07 7

Axis Axis Ban Bank k ties ties up up with with Ban Banqu que e Priv Privée ée Edm Edmon ond d de Rot Roths hsch chil ild d Euro Europe pe for for Wealth Management

July-07 -07

UTI Bank re-br -brands itself as Axis Bank

 Jul  July y-07 -07

UTI Bank succ succes essf sful ully ly rais raises es USD 105 1050 mill millio ion n

 Jul  July y-07 -07

UTI Bank ties ties up with ith Ta Tata Moto Motors rs Ltd. Ltd. for Car Loa Loans

 Jun  Junee-07 07

UTI UTI Bank Bank's 's expa expans nsio ion n int into o Asia Asia supp suppor orte ted d by FRS FRS

MayMay-07 07

UTI UTI Bank Bank lau launc nche hes s 'Spi 'Spice ce Rew Rewar ards ds'' on the the ban bankc kcar ards ds - Ind India ia's 's fir first st-e -eve verr

merchant-supported rewards program Apri Aprill-07 07

UTI UTI Bank Bank ope opens ns a Fin Finan anci cial al Ser Servi vice ces s Cate Catego gory ry I Bra Branc nch h in the the DIF DIFC C in Dubai

MarMar-07 07

UTI UTI Ban Bank k tie ties s up with with Hyun Hyunda daii Mot Motor or Indi India a Ltd Ltd.. for for Car Car Loan Loans s

MarMar-07 07

UTI UTI Ban Bank k tie ties s up up wit with h IIF IIFCL CL to prov provid ide e fin finan ance ce for for inf infra rast struc ructu tura rall pro proje ject cts s in the country

MarMar-07 07

UTI UTI Ban Bank k lau launc nche hes s Car Car Loan Loans s in in ass assoc ocia iati tion on with ith Mar Marut utii Udy Udyog og Ltd Ltd

MarMar-07 07

UTI Bank opens pens a Fu Full Lic License nse Ba Bank Branc ranch h in in Ho Hong Kong Kong

FebFeb-07 07

Fina Financ nce e Min Minis iste terr Shr Shrii P. P. Chi Chida damb mbar aram am Laun Launch ches es Shr Shrir iram am - UTI UTI Bank Bank Co Branded Credit Card Exclusively For Small Road Transport Operators (SRTOS)

Feb-07

UTI Ba Bank anno nnounce nces th the la launc unch of of it its Me Meal Ca Card

Feb-07

UTI Ba Bank anno nnounce nces th the la launc unch of of it its Gi Gift Ca Card

Feb Feb-07 -07

LIC LIC Prem Premiu ium m paym paymen entt now now thro throug ugh h UT UTI Ba Bank Branc ranche hes s

 Ja  Jan-07 n-07

UTI bank ank op opens ens Pri Prior orit ity y Ban Banki king ng bra branch nch in in Mum Mumba baii and and Kolk Kolkat ata a

NovNov-06 06

UTI Bank opens pens Prio Priori rity ty Bank Bankiing Loun Lounge ge in Pune Pune

Sep-06

UTI Bank lau launche nches s operat rations of UBL Sales, its Sales Subs ubsidiary Inaugurates its first office in Bangalore

AugAug-06 06

UTI UTI Ban Bank k ann annou ounc nces es the the lau launc nch h of of its its Cred Credit it Card Card Busi Busine ness ss

Aug-0 ug-06 6

UTI Ban Bank k becom ecomes es the the firs firstt India Indian n Bank to suc successf essful ully ly issu issue e Fore Foreig ign n Currency Hybrid Capital in the International Market

AugAug-06 06

UTI UTI Ban Bank k Busi Busine ness ss Gol Gold d Debi Debitt Card Card Mas Maste terC rCar ard d Laun Launch ched ed - Desi Design gned ed for for business related spending by SMEs and self employed professionals

AugAug-06 06

UTI UTI Ban Bank k ann annou ounc nces es the the sch schem eme e of of iss issua uanc nce e of of "Sen "Senio iorr Citi Citize zen n ID Card Card"" in association with Dignity Foundation

Aug-06

UTI Bank rolls out its 2000th ATM

 Jul  July y-06 -06

UTI Bank opens pens Repre eprese sent ntat atiive Off Office ice in in Sha Shang ngha haii

May-06

UTI Bank and LIC join hands to launch an Annuity Card for group pensioners of LIC

MayMay-06 06

UTI UTI Bank Bank tie ties s up wit with h Geoj Geojit it Fin Finan anci cial al Ser Servi vice ces s to off offer er Onl Onlin ine e Trad Tradin ing g service to its customers

AprApr-06 06

UTI UTI Bank Bank open opens s its its firs firstt inte intern rnat atio iona nall bra branc nch h in in Sing Singap apor ore e

Jan-0 n-06

UTI Ba Bank an and UT UTI Mut Mutual ual Fun Fund d to to laun launc ch a new new ser service for for sal sale and and redemption of mutual fund schemes through the Bank's ATMs across the country

Dec-0 ec-05 5

UTI Bank Bank wins wins Inte Intern rna atio tional nal Finan Financ cing ing Rev Review iew (IFR (IFR) Asia sia 'Ind 'India Bond Bond House' award for the year 2005

OctOct-05 05

UTI UTI Ban Bank k ext exten ends ds bank bankin ing g ser servi vice ces s to to the the rur rural al milk milk prod produc ucer ers s in in Ana Anand nd and Kheda districts in Gujarat

 Jul  Julyy-05 05

UTI UTI Bank Bank and and Vis Visa a Inte Intern rnat atio iona nall laun launch ch Mob Mobil ile e Refi Refill ll fac facil ilit ity y - Anyt Anytim ime, e, Anywhere Pre-Paid Mobile Refill for all Visa Cardholders in India

May May-05 -05

UTI Bank Bank and and Baj Bajaj All Allianz ianz join join hand hands s to dis distr trib ibut ute e gener eneral al ins insur ura ance nce products

AprApr-05 05

UTI UTI Ban Bank k lau launc nche hes s Sma Smart rt Pri Privi vile lege ge - a spe speci cial al bank bank acc accou ount nt des desig igne ned d for for women

MarMar-05 05

MTNL MTNL ties ties up with with UTI UTI Ban Bank k for for paym paymen entt of of tel telep epho hone ne bil bills ls thro throug ugh h the the Bank's ATM network

MarMar-05 05

UTI UTI Ban Bank k get gets s lis liste ted d on on the the Lon Londo don n Sto Stock ck Exch Exchan ange ge,, rai raise ses s US$ US$ 239. 239.30 30 million through Global

Mar-05

Depositary Receipts (GDRs)

FebFeb-05 05

UTI UTI Ban Bank k app appoi oint nted ed by Gove Govern rnme ment nt of Karn Karnat atak aka a as as the the sole sole bank banker er for for the Bangalore One (B1) project

FebFeb-05 05

UTI UTI Bank Bank laun launch ches es a powe powerf rful ul vers versio ion n of of Kisa Kisan n Cre Credi ditt Card Card

 Jan  Jan-0 -05 5

UTI UTI Bank Bank ties ties up with with Remi Remit2 t2In Indi dia a to laun launch ch the the Remi Remitt ttan ance ce Card Card

MarMar-04 04

UTI UTI Ban Bank k ena enabl bles es prem premiu ium m pay payme ment nt of LIC LIC pol polic icie ies s thr throu ough gh its its ATM ATMs. s.

FebFeb-04 04

Bila Bilate tera rall arra arrang ngem emen entt betw betwee een n Stat State e Ban Bank k of Indi India a (and (and its its 7 asso associ ciat ate e member banks) and UTI Bank. comes into force with the commencement of operations (as on 3rd February '04) of the combined network of over 4000 ATMs

Feb-04

UTI Bank (by pursuing a proactive strategy agre agreem emen ents ts and and bein being g a prog progre ress ssiv ive e play player er consortiums for shared ATM network) offers its over 7000 ATMs across the country - the largest bank in India so far.

Dec-0 ec-03 3

of forging bilateral in the the mult multii-la late tera rall customers access to to be offered by any

Bank Bank ina inaug ugur ura ated ted its its ATM ATM at The Thegu gu nea nearr the the Nath Nathul ula a Pass Pass in in Sikk Sikkim im..  This ATM is at the highest altitude in India.

SepSep-03 03

The The Bank Bank's 's ATMs ATMs acro across ss the the cou count ntry ry cros crosse ses s the the thou thousa sand nd mark mark

Sep-03

Bank launche nches s the Travel Curr urrency ncy Card.

Aug-0 ug-03 3

The The Ba Bank's nk's Debi Debitt Ca Card cross rosses es the the one one mill illion ion mar mark. k.

Augug-03

Total Advances cross ross Rs 7,000 Crore.

May May-03 -03

Bank Bank dec decla lare res s a net pro profi fitt of Rs Rs 192 192.18 .18 cro crores res for for FY0 FY03, a gro growt wth h of  43% over the previous year

MarMar-03 03

Bank Bank sign signs s Agree greem ment ent with ith Empl Emplo oyees yees Pro Provid vident ent Fund und Org Organiz anizat atio ion n (EPFO) for disbursement of Pension

Mar-03

Bank crosses the 800 ATM mark

MarMar-03 03

The The Ban Bank k issu issues es 3,8 3,83, 3,62 62,8 ,834 34 full fully y paid paid up equi equity ty sha share res s tota totali ling ng to Rs. Rs. 164.00 crores, through a

Mar-03

Preferential offer to Life constituting 13.54% of 

MarMar-03 03

the the Bank' ank's s expa expand nded ed equi equitty), y), Cit Citicor icorp p Bank Bankin ing g Corp Corpo orat ration, ion, Bahr Bahra ain (holding 3.84%), Chris Capital I,

MarMar-03 03

LLC, LLC, Mau Mauri riti tius us (ho (hold ldin ing g 3.84 3.84%) %) and and Kar Karur ur Vys Vysya ya Ban Bank k Ltd. Ltd.(c (con onst stit itut utin ing g 1.00%) The Bank also

MarMar-03 03

Incr Increa ease ses s the the aut autho hori rize zed d sha share re cap capit ital al of the the Ban Bank k from from Rs. Rs. 230 230 cror crores es to Rs. 300 crores.

Feb Feb-03 -03

Bank Bank,, in a pio pioneer neeriing mo move, ve, laun launc ches hes the the AT PA PAR Cheq Cheque ue fa facilit ility, y, fre free e of cost, for all its Savings Bank customers.

Feb Feb-03 -03

Bank Bank wi wins ma mandat ndate e to set set up up 14 AT ATMs at at the the West Wester ern n Rail Railw way sta stati tio ons along the Mumbai division.

OctOct-0 02

Bank Bank laun launc ches hes Corp Corpo orat rate iCo iConnec nnectt? - the the Inte Intern rnet et Ba Bankin nking g fac facility lity for for Corporate

AugAug-02 02

Bank Bank sig signs ns MoU MoU wit with h BSNL BSNL reg regar ardi ding ng bil billl coll collec ecti tion on ser servi vice ces s acro across ss the the country through both online and offline channels.

Apr-02

Bank opens its 500th ATM

Mar-02

Deposits Cross Rs.12, 000 Crore

Insurance

Corporation

of

India

(now

 Ja  Jan-02 n-02

The The Bank Bank's 's 100 100th bra branch nch ope opens ns at Tuti Tutic corin, rin, Tami Tamiln lnad adu u

 Ja  Jan-02 n-02

The The Ba Bank op opens an an AT ATM at at the the Gol DakDak-Kh Khan ana, a, i.e. i.e. the New Delhi elhi GPO, PO, making making it the first instance of a commercia commerciall bank setting setting up an ATM at any post-office in the country.

Dec-01

Total Ad Advances cr cross Rs Rs 5, 5,000 Cr Crore

NovNov-01 01

The The dep depo osit sit ba base for for th the Ba Bank cross rosses es Rs. 10,0 0,000 Cro Crore

Sep-0 ep-01 1

Priv Priva ate pla plac cemen ementt of 26% 26% sta stake ke in in the the Bank Bank to to CDC CDC Cap Capita ital Part Partne ners rs.. UTI holding reduces to 44.88%

Aug-0 ug-01 1

Bank Bank sig signs MoU MoU with with Ind India Po Post for for intro ntrod ducin ucing g valu value e add added fina financ nciial produc products ts and service services s to custom customers ers of both both organi organizat zation ions, s, includ including ing setting up of UTI Bank ATMs in post offices.

 Jul  Julyy-01 01

Bank Bank tie ties s up up wit with h Govt Govt of of And Andhr hra a Pra Prade desh sh for for col colle lect ctio ion n of comm commer erci cial al tax

DecDec-00 00

Bank Bank ope opens ns its its 200t 200th h ATM ATM.. It It bec becom omes es the the 2nd 2nd larg larges estt ATM ATM netw networ ork k in in

the country, a position held even today. Oct-00

Bank becomes fully networked

July-00

E-commerce ini initiatives an announced

 Jul  Julyy-00 00

Fina Financ ncia iall Advi Adviso sory ry Ser Servi vice ces s offe offere red d beg begin inni ning ng wit with h mark market etin ing g of US 64 64

Apr-00 -00

UTI Ban Bank cal calls off off its its pro proposed merg merge er wit with Glo Global Trus Trustt Ban Bank and and surges ahead on its own.

Apr-00 -00

Bank lau launch nches its Internet net banking mod module, iConnec nect Retail loans introduced for the first time by the Bank

MarMar-00 00

Pro Profits fits cross ross Rs 50 crore rore mark mark for for the the firs firstt tim time. e.

FebFeb-00 00

Bank Bank adop adopts ts Fina Finacl cle e sof softw twar are e fro from m Inf Infos osys ys for for cor core e ban banki king ng

 Ja  Jan-00 n-00

Dr.P Dr.P..J Naya Nayak k take takes s over over as as Cha Chairma irman n and and Mana Manag ging ing Dire Direc ctor tor fro from Shri Shri Supriya Gupta.

Sep-9 ep-99 9

Cash Cash mana manage geme ment nt ser serv vices ices (CMS (CMS)) laun launch ched ed,, Co bra branded nded cre credi ditt card card launched

Mar-99

Deposits cr cross Rs Rs.3000 cr crores

Sep-98

UTI Bank Bank go goes pub public wit with a Rs. 71 cro crore pu public iss issue; Iss Issue overersubscribed 1.2 times, over 1 lakh retail investors. UTI holding reduces to 60.85%

Jun-96

Crosses Rs.1000 crore deposit mark

MarMar-95 95

Comp Complletes etes first irst profi rofittable able yea year in oper opera atio tion

Apr-9 pr-94 4

Firs Firstt bra branch nch of UT UTI Bank Bank ina inaug ugur ura ated ted at Ahm Ahmed eda abad bad by Dr. Dr. Ma Manmoh nmohan an Singh, Hon'ble Finance Minister, Government of India.

Dec-93

UTI Bank comes into being

DecDec-93 93

Regi Regist ster ered ed offi office ce at Ahme Ahmeda daba bad; d; He Head ad offi office ce at Mumb Mumbai ai

CHAPTER 2 PROJECT INTRODUCTION

2.1 PROJECT INTRODUCTION As a part of curriculum the students of MBA have to undergo Summer Internship Program (SIP). Wherein a student gets the knowledge about prac practi tica call life life,, how how the the work work is done done in comp compan anie ies, s, how how to get get acquainted with working conditions and other many such things, etc. the the main ain aim behind thi this prog rogram is that stu students get some some experience with which he could get assistance while searching the job.  This program is generally provided by a company and it lasts for at least two months. Students as per their specializations could apply for SIP and get the opportunity to work in a company, which the college suggests. As a mana manage geme ment nt stud studen entt I also also have have to unde underg rgo o SIP. SIP. I got got the the oppo opportu rtunit nity y to compl complete ete this this prog program ram in AXIS AXIS BANK BANK LTD., LTD., for two months. Axis bank is one of the leading BANKS in banking sector in India. First of the two months was devoted to training. Our training started with the session of information about bank product and sales and - what is the meaning of the concepts, importance of sales and marketing was taught. The second part was about open an accountwhy we open an account in bank, about the banking sector- as avenue for investment, how banking sector is Better Avenue for investment.  The next session was about detailed knowledge about banking sectorhow to sell these products in market. The last session was about the practical knowledge about how to get appointment of customers and how to convince them to take the product. In the second month we have sell the products directly in the market, procedure of selling the products etc.

2.2 MEANING OF WHOLESALE BANKING OPERATIONS

  The Wholesale Wholesale Banking Banking contain contains s produc products ts sold to large large and middle market commercial companies, as well as to consumers on a wholesale basis basis.. This This inclu includes des lendin lending, g, treasury management management,, mutual mutual funds funds, asse assett-ba base sed d lend lendin ing, g, comm commer erci cial al real eal est estate, te, corporate and instituti institutiona onall trust trust services, services, and investmen investmentt banking banking through Wells Fargo Securities Securities.. The The compa company ny also also owns owns Bari Baring ng ton ton Assoc Associat iates, es, a middle market investment bank. Wells Fargo historically has avoided large corporate loans as stand-alone products, instead requiring that borrowers purchase other products along with loans—which the bank see sees as a loss leader leader.. One One area area that that is very very prof profit itab able le to Well Wells, s, however however,, is asset-based lending: lending: lendi lending ng to large large compa companie nies s using using assets as collateral that are not normally used in other loans. This can be compared to subprime lending, but on a corporate level. The main brand name for this activity is "Wells Fargo Foothill," and is regularly marketed in tombstone ads in the Wall Street Journal. Wells Fargo also owns Eastdil Secured, which is described as a "real estate investment bank" bank" but but is essent essentia ially lly one one of the large largest st commer commercia ciall real real estate estate brokers for very large transactions (such as the purchase and sale of  large Class-A office buildings in central business districts throughout the United States). The wholes wholesale ale bankin banking g operat operation ions s consis consistt of the follow following ing transactions:

1. Openi Opening ng of Accou Account nt 2. Issue Issue of Check Check book book 3. Interna Internation tional al Debit Debit / Credit Credit Card 4. Issue of Demand Draft (DD)

5. Net Net ban banki king ng 6. e-ma e-mail il state stateme ment nt 7. phon phone e bank bankin ing g 8. Inst Insta a Que Query ry 9. Inst Insta a Ale Alert rt 10.

Bill pay

11.

Passbook

12.

Quarterly Account Statement

13.

Loan Facility

2.3 DEFINITIONS OF BANKING  A bank is a financial institution licensed by a government. Its primary activity is to lend money. Many other financial activities were were allo allowe wed d over over time time.. For For exam exampl ple e bank banks s are are impo import rtan antt players in financial markets and offer financial services such as investment funds.  Bankin Banking g can also be defin defined ed as engag engagin ing g in the business business of  keep keepin ing g mone money y for for savi saving ngs s and and chec checki king ng acco accoun unts ts or for for exchange or for issuing loans and credit.    Tran Transac sactin ting g busin business ess with with a bank bank;; depo deposit siting ing or withd withdraw rawing ing funds or requesting a loan.  Bank - a supply or stock held in reserve for future use (especially in emergencies) 2.4 MEANING OF BANKING An organization organization,, usually a corporation corporation,, chartered by a state or federal government,, which does most or all of the following: receives demand government deposits and time deposits, deposits, honors instruments drawn on them, and pays interest on them; discounts notes notes,, makes loans loans,, and invests in securities;; colle securities collects cts checks checks,, drafts drafts,, and and note notes; s; cert certif ifie ies s depositor's checks; and issues drafts and cashier's checks. checks.

CHAPTER 2 PROJECT RESEARCH

3.1 PRODUCT OF AXIS BANK  • • • • • • • • • • • • • • • • • • • •

Easy Access Saving Account Saving Account for Women Prime Saving Account Senior Citizens Saving Account Priority Banking Corporate Salary Account  Trust /NGOs Saving Account Resident Foreign Currency Account Online Trading Account Current Account  Term Deposits Locker Facilities NRI Services Depository Services Financial Advisory Services Wealth Management Services Insurance Solutions – Life and General Retail Loans Credit Loans  Travel Currency Cards

• •

Remittance Cards Gift Cards

.

3.2 Customer service in Banking Operations 

Cheque Drop Box Facility

RBI's RBI's Commi Committe ttee e on Proc Procedu edure res s and and Perfo Perform rmanc ance e Audit Audit on Publi Public c Services has recommended that both the drop box facility and the facility for acknowledgement of the cheques at the regular collection counters should be available to customers and no branch should refuse to give an acknowledgement if the customer tenders the cheques at the counters. 

Issue of Cheque Books:  The Committee has observed that some banks do not allow depositors to collect their cheque book at the branch but insist on dispatching the cheque book by courier to the depositor. Further, it is stated by the Committee that the depositor is forced to sign a declaration that a despatch by the courier is at the depositor's risk and consequence and that the depositor shall not hold the bank liable in any manner whatsoever in respect of  such despatch of cheque book. Committee has observed this as an unfair practice and advised banks to refrain from obtaining such unde undert rtak akin ings gs from from depo deposi sito tors rs.. Bank Banks s shou should ld also also ensu ensure re that that cheque books are delivered over the counters on request to the depositors or his authorized representative.



Statement of Accounts / Pass Books:  The Committee has noted that banks invariably show the entries in depositor’s passbooks / statement of accounts as "By Clearing" or "By Cheque". Further, in

the case case of Electr Electron onic ic Clear Clearing ing Syste System m (ECS) (ECS) and RBI RBI Electr Electron onic ic Funds Funds Tran Transfe sferr (RBIEF (RBIEFTR TR)) bank banks s invar invariab iably ly do not not prov provid ide e any any details even though brief particulars of the remittance are provided to the the recei receivin ving g bank. bank. In some some cases cases comp compute uteri rized zed entrie entries s use sophisticated codes which just cannot be deciphered. With a view to avoiding inconvenience to depositors, banks are advised to avoid such inscrutable entries in passbooks statements of account and ensure that brief, intelligible particulars are invariably entered in passbooks / statements of account. Banks may also ensure that they they adher adhere e to the month monthly ly perio periodi dicit city y presc prescri ribe bed d by us while while sending statement of accounts.

3.3 Tradit Tradition ional al bankin banking g activit activities ies: Bank Banks s act act as paym paymen entt agents agents by conduct conducting ing checking checking or current current account accounts s for customer customers, s, paying cheques draw drawn n by cust custom omer ers s on the the bank bank,, and and coll collec ecti ting ng cheques deposited to customers' current accounts. Banks also enable customer payments via other payment methods such as telegraphic transfer, transfer, EFTPOS, EFTPOS, and ATM. ATM. Banks borrow money by accepting funds deposited on current accounts, by accepting term deposits, and by issuin issuing g debt debt secur securiti ities es such such as banknotes and bonds. bonds. Bank Banks s lend lend money money by maki making ng adva advance nces s to custo customer mers s on curre current nt accou account nts, s, by maki making ng inst instal allm lmen entt loan loans, s, and and by inve invest stin ing g in mark market etab able le debt debt securities and other forms of money lending. Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments. Non-banks that provide paymen paymentt servic services es such such as remit remittan tance ce compa compani nies es are are not not norm normall ally y consider considered ed an adequat adequate e substitu substitute te for having having a bank account. account. Banks Banks borrow most funds from households and non-financial businesses, and lend most funds to households and non-financial businesses, but nonbank bank lend lender ers s prov provid ide e a sign signif ific ican antt and and in many many case cases s adeq adequa uate te substitute for bank loans, and money market funds, cash management trusts and other non-bank financial institutions in many cases provide an adequate substitute to banks for lending savings to

3.4 Accounting for bank accounts Bank statements are accounting records produced by banks under the various accounting standards of the world. Under GAAP and IFRS there are are two two kind kinds s of acco accoun unts ts:: debi debitt and and cred credit it.. Cred Credit it acco accoun unts ts are are Reve Revenu nue, e, Equi Equity ty and and Liab Liabil ilit itie ies. s. Debi Debitt Acco Accoun unts ts are are Asse Assets ts and and credit account  account  to incre Expen Expenses ses.. This This mean means s you you credi creditt a credit increase ase its balance, and you debit a debit account  to increase its balance.[7] This also means you debit your savings account every time you deposit money into it (and the account is normally in deficit), while you credit your credit card account every time you spend money from it (and the

acco accoun untt is norm normal ally ly in cred credit it). ).Ho Howe weve ver, r, if you you read read your your bank ank statement, it will say the opposite—that you credit your account when you deposit money, and you debit it when you withdraw funds. If you have cash in your account, you have a positive (or credit) balance; if  you are are overd overdraw rawn, n, you you have have a negati negative ve (or defici deficit) t) balanc balance. e. The The reason for this is that the bank, and not you, has produced the bank statement. Your savings might be  your  assets, but the bank's liability, so they are credit accounts (which should have a positive balance). Conversely, your loans are  your  liabilities but the bank's assets, so they are debit accounts (which should have a also have a positive balance) balance).Whe .Where re bank bank transacti transactions, ons, balance balances, s, credits credits and debits debits are discussed below, they are done so from the viewpoint of the account holder—which is traditionally what most people are used to seeing.

3.5 Economic functions 1. Issue of money, in the form of  banknotes and current accounts

2.

3. 4.

5.

subject to cheque or payment at the customer's order. These claims on banks can act as money because they are negotiable and/or repayable on demand, and hence valued at par. They are effectively transf transfer erabl able e by mere mere delive delivery, ry, in the case case of  banknotes, banknotes , or by drawing a cheque that the payee may bank or cash. Nett Nettin ing g and and sett settle leme ment nt of paym paymen ents ts – ban banks act act as both both coll collec ecti tion on and and payi paying ng agen agents ts for for cust custom omer ers, s, part partic icip ipat atin ing g in interbank clearing and settlement systems to collect, present, be presented with, and pay payment instruments. This enables banks to economies on reserves held for settlement of payments, since inward and outward payments offset each other. It also enables the offsetting of payment flows between geographical areas, reducing the cost of settlement between them. Credit intermediation – banks borrow and lend back-to-back on their own account as middle men Credit Credit quality quality improve improvement ment – bank banks s lend lend mone money y to ordi ordina nary ry commerci commercial al and personal personal borrowe borrowers rs (ordinar (ordinary y credit credit quality) quality),, but are are high quali ality borrowers. ers. The improvem vement ent comes fro from diversifi diversificatio cation n of the bank's assets and capital capital which which provide provides s a buff buffer er to abso absorb rb loss losses es with withou outt defa defaul ulti ting ng on its its obli obliga gati tion ons. s. However, banknotes and deposits are generally unsecured; if the bank gets into difficulty and pledges assets as security, to raise the funding it needs to continue to operate, this puts the note holders and depositors in an economically subordinated position. Maturity Transformation – banks borrow more on demand debt and short term debt, but provide more long term loans. In other word words, s, they they borro borrow w short short and and lend lend long long.. With With a stron stronger ger credi creditt quality than most other borrowers, banks can do this by aggregating issues (e.g. accepting deposits and issuing banknotes)

and redemptions (e.g. withdrawals and redemptions of banknotes), maintaining reserves of cash, investing in marketable securities that can be readily converted to cash if needed, and raising replacement fund fundin ing g as need needed ed from from vari variou ous s sour source ces s (e.g (e.g.. whol wholes esal ale e cash cash markets and securities markets). 3.6 Banking channels

Banks offer many different channels to access their banking and other services: •

•

•

•

•

•

•

A branch, branch, banking centre or financial centre is a retail location where a bank or financial institution offers a wide array of faceto-face service to its customers. ATM is a computerized telecommunications device that provides a fina financ ncia iall inst instit itut utio ion' n's s cust custom omer ers s a meth method od of fina financ ncia iall transactions in a public space without the need for a human clerk or bank teller. Most banks now have more ATMs than branches, and ATMs are providing a wider range of services to a wider range of users. For example in Hong Kong, most ATMs enable anyone to deposit cash to any customer of the bank's account by feedi feeding ng in the notes notes and and enteri entering ng the accoun accountt numbe numberr to be credited. Also, most ATMs enable card holders from other banks to get their account balance and withdraw cash, even if the card is issued by a foreign bank. Mail is part of the postal system which itself is a system wherein writt written en docum document ents s typica typicall lly y enclo enclosed sed in envel envelop opes, es, and and also also smal smalll pack packag ages es cont contai aini ning ng othe otherr matt matter er,, are are deli delive vere red d to dest destin inat atio ions ns arou around nd the the worl world. d. This This can can be used used to depo deposi sitt cheques and to send orders to the bank to pay money to third parties. Banks also normally use mail to deliver periodic account statements to customers.  Telephone banking is a service provided by a financial institution which which allow allows s its its custo customer mers s to perfo perform rm trans transact actio ions ns over over the telepho telephone. ne. This This normall normally y include includes s bill payment payments s for bills bills from major billers (e.g. for electricity). electricity). Online Online banking banking is a term term used used for for perf perfor ormi ming ng tran transa sact ctio ions ns,, payments etc. over the Internet through a bank, credit union or building society's secure website. Mobile Mobile banking banking is a meth method od of usin using g one' one's s mobi mobile le phon phone e to conduct simple banking transactions by remotely linking into a banking network. Vide Video o bank bankin ing g is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. connection. Video banking can be performed via purp purpos ose e buil builtt bank bankin ing g tran transa sact ctio ion n mach machin ines es (sim (simil ilar ar to an

Autom Automate ated d teller teller machi machine) ne),, or via via a videoconference enabled bank branch

3.7 Types of investment banks •

•

Investment banks "underwrite" underwrite " (guarantee the sale of) stock and bond issues, trade for their own accounts, make markets, and advise corporations on capital market activities such as mergers and acquisitions. Merchant banks were traditionally banks which engaged in trade finance. finance . The modern definition, however, refers to banks which provide capital to firms in the form of shares rather than loans. Unlike venture venture capital capital firms firms, they they tend tend not not to inve invest st in new new companies

3.8 Mortgage Banking Mortgage banking deals primarily with originating mortgage loans and servicing them. Read more about it here as well as about what a career in mortgage banking involves. Mortgage banking is meant for a single purpose, to service the real estate finance industry. Mortgage banking deals specifically with originating mortgage loans as well as servicing them. Mortgage banks are state-licensed entities from which consumers can get mortgage loans directly. Usually, mortgage banks avail funds from the Federal National Mortgage Association, or FNMA, also known as Fannie Mae, the Federal Home Loan Mortgage Corporation, or FHLMC, also known as Freddie Mac, or any other large companies that service mortgages, which are related to the secondary mortgage market. Here are a few pointers about the nitty-gritty of  mortgage banking. Mortgage Banks Specialize in Mortgage Loans: Unlike a savings bank that is federally chartered, in general mortgage banks specialize in only providing mortgage loans. Hence, customers do not deposit their money in these banks. As has been mentioned above, the secondary wholesale market is their primary source of funds. Freddie Mac and Fannie Mae are examples of the lenders in the secondary market. Mortgage Banks Differ in Size: While some mortgage banks can be nationwide, others can originate a volume of loan that can exceed that

of a commercial bank that is nationwide. Many of these mortgage banks utilize specialty servicers like Real Time Resolutions to carry out tasks like fraud detection work and repurchase. Mortgage Banks have Two Sources of Revenue: The two main sources of income are from loan servicing fees (if they are into loan sevicing0, and fees from loan origination. Mortgage bankers, by and large, are choosing not to service the loans they have originated. That is because they are entitled to earn a service-released premium by selling them soon after the mortgage loans are closed and funded. The investor in the secondary market that purchases the loan has the ability of earning revenue for providing servicing of the loan every month the borrower keeps the loan. Different Banking Laws Apply to Mortgage Banks: Mortgage banks usually operate under banking laws that are quite different, according to the state they operate in. You will need to check each individual state’s financial department or state banking in order to get list of mortgage bankers in each state. While federal laws apply to the operation of a federal bank, in terms of consumer protection, usually consumers have additional rights, which are applicable according to each state. Mortgage Bankers can be More Competitive: Competitive: Since they only specialize in lending and do not have to subsidize any of the losses that other departments may have incurred, as in regular banking, mortgage bankers have the ability of being really competitive when lending for mortgage. However, they usually do not have the advantage of accessing adjustable rate mortgages that are low cost, which federal banks are typically associated with, and federal money access. A Career in Mortgage Banking: Professionals in mortgage banking in the job market today need to have a college degree in business or finance, or some specific experience or training related to the field. Skills in good customer service, an inherent ability with numbers, and computer skills are also essential requirements for mortgage banking  jobs. A mortgage banking professional’s job involves reviewing credit scores, determining the kind of loan that is most beneficial for the customer and guiding them through the process of application as well

as closing. The loan officer has to be very organized and detail oriented, and need to be able to handle the large amounts of  paperwork and reporting that are required for getting loans approved, up to the closing. A mortgage banking professional also has to have thorough know-how about the regulations associated with federal mortgage as well as the various types.

3.9 KYC (KNOW YOUR CUSTOMER) As per per KYC KYC guid guidel elin ine e the the RBI RBI has has advi advise sed d bank banks s to foll follow ow KYC KYC guidelines of RBI mandates banks to collect three proofs from their customers they are 1 Photograph 2 Proof of Identity 3 Proof of address Accor Accordi dingl ngly, y, Axis Axis bank bank has has framed framed its KYC KYC proc procedu edure re accor accordi ding ng to which, a photograph and documentary proof of personal identification and address proof are required t be provided.The account Opening form form Provi Provide des s the the natur nature e of docum document ents s requir required ed / proc procedu edure re to be followed for opening a new account. You may also log in to our website www.axisbank.com for such informatio information n which which is displaye displayed d product product-wise.

CHAPTER 4 TRAINING CONCEPT

4.1 ORGANIZATION STRUCTURE OF AXIS BANK 

4.2 SAVING ACCOUNT INFORMATION

Definition: A deposit account at a bank or savings and loan which pays interest, but cannot be withdrawn by check writing.

Types of Saving Account In Axis Banking 

Zero Balance Savings Account

At Axis Axis Bank Bank it has has been been cons consta tant nt ende endeav avor or to crea create te prod produc ucts ts specifically catering to your needs. The account while offering a whole range of services also addresses your latent need of having an account with withou outt the the hass hassle le of main mainta tain inin ing g an aver averag age e quar quarte terl rly y balance. Features: - 1.No Average Quarterly Balance requirement

2. Free International Debit Card with an Accidental Insurance cover up to Rs 2 lakhs* (charges for the primary holder are waived) 3. Free mobile banking facility 4. Access through more than 825 branches and more than 3595 ATMs 5. At-Par cheque facility with the clearing limit of Rs 50,000 6.24x7 Telebanking & Internet banking 7. Free quarterly statements 8. Free monthly e-statement Conditions Apply:-

1. Initial funding of Rs. 5,500. 2. Account maintenance fee of Rs. 500 per annum



Krishi Savings Account (Kheti Ho Khushahali ki)

Axis Bank offers a unique savings account which is easy to operate and allows you to transact immediately. This product has been specially designed keeping in mind the unique requirements of a farmer and true to its nature has been called the Krishi Savings Account. Some of  the features of our new product are: Average Balance Requirement :   This account is offered with the

requirement requirement of maintaining maintaining the half-yearly half-yearly average balance of Rs 1000 only.

International Master Debit Card   The The Krishi Krishi Saving Savings s Accou Account nt entitl entitles es you you to an Inter Internat natio iona nall Maste Masterr

Debit Card with which you can access your account anytime through the Axis Bank ATM network free of cost. This card comes with a cash withdrawal limit of Rs 25,000 per day. Free Accident Insurance cover of  Rs 2 lacks. Anywhere Banking

Being a Krishi account holder, you are entitled to access our wide network of more than 825 branches and 3595 ATMs across 440 cities.   You can now easily carry out your transactions through any of the branches or ATMs. At Par Cheque Book   Your Krishi Savings Account comes with the At-Par Cheque facility. This facility enables you to encash the cheques as local instruments at any of the 440 centers where the Bank has its presence, at no extra cost. Moreover, Moreover, you can also issue cheques at other centers upto the limit of  Rs 50,000. 

Easy Access Savings Account (Banking made easy) A :Accessibility C :Convenience C :Comfort E :Earnings S :Speed S :Service

• • • • • •

Want a savings savings account account that transcen transcends ds geograp geographica hicall bounda boundaries? ries? Presenting, Axis Bank's Easy Access Savings Account. The account is an endeavor by the Bank to understand the consumers' needs and redefi redefine ne banki banking ng to suit suit your your requi requirem remen ents ts for a truly truly comfo comforta rtable ble banking experience. Easy Access Savings Account gives you instant access access to your your mone money y anywh anywher ere, e, anyti anytime. me. Posse Possessi ssing ng a range range of  unmatched

features, it

has

been

devised sed

to

better

suit

the

conven convenien ience ce of our our eclect eclectic ic client client base. base. You You can can avail avail of all these these services with a minimum quarterly average balance of Rs. 5,000 in

metro or urban centers, Rs. 2,500 in semi urban centers and Rs. 1,000 in rural centers.

• • • • • • • • •

At-par cheque ATM Network Anywhere Banking  Telebanking iConnect Mobile Banking Quarterly account statement Quarterly interest @ 3.5 % per annum Free monthly e-statement.

 You can avail of all these services with a minimum quarterly average balance of Rs. 5,000 in metro or urban centers, Rs. 2,500 in semi urban centers and Rs. 1,000 in rural centers. 

Corporate Salary Account:

Our Our Corp Corpor orat ate e Sala Salary ry Powe Powerr Offe Offeri ring ng is desi design gned ed to offe offerr payr payrol olll solu soluti tion ons s thro throug ugh h in a 24 X 7 envi enviro ronm nmen ent. t. We leve levera rage ge on our our extensive network of distribution channels spread across 450 centers through a network of more than 827 branches and 3595 ATMs besides our superior service delivery model and product features, as a strong differentiator, to provide value to the end user. Benefit to Employers: Employers: Efficient salary disbursal. Web Upload Transfer salaries/reimbursements directly from your current account with Axis Bank to your employee's accounts using I Connect from your office. Single-instruction salary credit - Same day salary credits for all companies having Corporate Account with Axis Bank. Dedicated Relati Relation onshi ship p Manage Managerr at metro metro locat locatio ions ns to unde underst rstan and d the the financial requirements of your employees. Benefit to Employees: No minimum balance criteria. Unpar Unparall allele eled d Access Access - Anywh Anywhere ere bank banking ing facili facility ty throu through gh our our network of Branches, ATM and Internet banking facility. •

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AT Par cheque books payable locally at all Axis Bank locations. Inte Intern rnat atio iona nall Debit ebit cum cum ATM ATM card cards s with with enha enhanc nced ed Cash Cash withdrawal facility and other value add ons. Onlin Online e Banki Banking ng with with funds funds trans transfer fer,, onlin online e shopp shoppin ing g and and bill bill payment options. Depository services with free online trading accounts. Meal Cards on a master card platform. Empl Employ oyee ee Reim Reimbu burs rsem emen entt acco accoun unts ts as a savi saving ngs s acco accoun untt variant. variant. Preferen Preferential tial pricing pricing on loan products products and credit credit cards cards and other banking products & services.

Prime Savings Account: Want Want a custom customiz ized ed savin savings gs accou account nt to suit suit your your specif specific ic finan financia ciall 

requ requir irem emen ents ts? ? At Axis Axis Bank Bank,, we have have alwa always ys stri strive ved d to pace pace our our products with the growing needs of our customers. The Prime Savings acco accoun untt has has ther theref efor ore e been been crea create ted d with with your your spec specif ific ic fina financ ncia iall requirements in mind.  Through  Through the 'At Par' cheque facility, you have the unique advantage to encash your cheques as a local cheque at more than 330 centers wher where e the the bank bank has has a pres presen ence ce at no extr extra a cost cost.. In addi additi tion on the the account enables you to issue cheques up to Rs. 1 lakh, which will be treated as 'At Par' across these locations.  You can avail of all these services with a minimum average balance of  Rs 25,000 in metro/urban/semi-urban centers and Rs 10,000 in rural centers.

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Smart Privilege Account:(For the woman of today)

In today's busy world it's tough being a working woman. Right from shuttling between a job and family to taking care of her finances she has to be on her toes all the time. Keeping this in mind, we at Axis Bank have designed a savings account best suited for the woman of  today. With the Smart Privilege Account, you can manage your money and and your your life life and and as well well as enjo enjoy y a host host of life lifest styl yle e priv privil ileg eges es.. Furtherm Furthermore ore Axis Bank's Bank's Smart Smart Privile Privilege ge Account Account ensures ensures that you have enough time for all the important things in life.

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Senior Privilege (Because life begins at sixty)

Are you seeking a banking style that compliments your senior status? Axis Bank's Senior Citizen Savings Account has been designed keeping in mind the fact that a senior citizen's banking requirements are wholly different and require special consideration. Special Privilege (A Privilege assures the care you deserve): We have introduced Senior Citizen ID card for our Senior Privilege patrons. Let us briefly introduce the wide range of advantages it hold for you. Avail of Great benefits with Senior Citizen ID I D card ID card acts as an age proof. Enabling you to redeem every advantage

that you are eligible for, this card will soon help you avail of certain never-before Senior-citizen benefits at various stores, service providers and installation across the nation. Feel safe Everywhere

Apart from provide you with the power to claim great benefits, card also act as emergency information medium. In case of emergencies, it provides the doctors and authorities with vital data like your blood group, allergies, illnesses, address and emergency emergency contact details. This ensur ensures es that that you you are are well well looke looked d after after in any situa situatio tion, n, no matter matter where you are. Always a Privilege

It will help in strengthen the bond with us and to be of assistance to you at all the times, no matter what your need be. Whether its loan, a savings account or any financial services that you wish to avail of, we will make sure that we're always be there by your side. 

Power Salute (Salute to the defense forces)

Are you looking for an account that fits with your life in the Defence Forces? Defense Salary Account from Axis Bank is a product designed keeping in mind how tough a life in the Defense Forces is. Not only does it come to you absolutely free, no minimum balance is required either. You can also access the entire Axis Bank network, including more than 2300 ATMs and 550 branch offices (and growing) no matter

where you are posted. With the complete gamut of banking services (including overdrafts, loans and zero-balance requirements) you can now rest assured about your family and all their financial needs. It's our way of showing our appreciation to your work. Banking Privileges: At-par Cheque Facility: Your job involves constant transfers across the the coun countr try. y. With With the the at-p at-par ar cheq cheque ue faci facili lity ty it will will no long longer er be necessary to set up new bank accounts with each transfer. Additional Debit Card: Along with a free International Debit Card, you also get a free card for the joint account holder. This means that your child or spouse also enjoy the same benefits of banking with Axis Bank. Financial Advisory Services: Our solutions answer to the twin goals of meeting your requirements and to diversify and spread the risk of  your investment portfolio, so you can look forward to a comfortable and worry-free life. We first understand your exact investment needs and then design the perfect investment plan for you. 

Trust/NGO Savings Account:

Thoughtful banking for people who spend their lives thinking of others

Need special banking for special causes? Axis Bank's Trust Account is an effort to offer thoughtful banking for people who spend their lives thin thinki king ng of othe others rs.. It is a comp comple lete te bank bankin ing g solu soluti tion on for for Trus Trusts ts,, Associations, Associations, Societies, Government Government Bodies, Section 25 companies and NGOs, so that the organizations can devote all of their time to their noble motivations. Features:-

A Savi Saving ngs s Acco Accoun untt for for your your Trus Trustt with with a conc conces essi sion onal al Aver Averag age e Quarterly Balance a multi-city at-par cheque facility with no limit on clearing payments at centers across the country wherever we are present. Free Free anyw anywhe here re bank bankin ing g acros cross s all all our our Bran Branch ches es and and Exte Exten nsion sion Counters and over all our ATMs. Free Demand Drafts or Pay Orders as and when required by you to remit funds. Free collection of cheques at outstations locations Free monthly e-statement

Monthly Statement of Account delivered at your doorstep. Facility for collecting donations in your account through our network of  Bran Branch ches es and and exte extens nsio ion n coun counte ters rs acro across ss the the coun countr try, y, as well well as through iConnect - our Internet Banking facility. Also, Axis Bank can offer the facility to donate funds to your Trust through our Internet Banking facility iConnect to its customers. An Axis Bank customer can donate any amount to your Trust through the Internet. In such cases, the savings account of the customer gets debited and the savings account of your Trust gets credited with the amount of donation at the same time. At the end of every month, the Bank will provide an MIS giving details of the amount of donations and the name of donor. This will enable the Trust to issue receipts to the donors. Free Internet Banking facility that enables you to view the status of  your your acco accoun unt, t, tran transf sfer er fund funds s and and carr carry y out out a numb number er of bank bankin ing g activities from the comfort of your home or office . Investment Advice: Our Financial Advisory Advisory Desk will provide portfolio management advice as well as help you undertake investments. Free Demat:  To facilitate your investments, we offer a free Demat Account (charges due to NSDL must still be levied) to our esteemed account holders in the Trust or Society segment. 

Foreig Foreign n Contr Contribu ibutio tion n (Regu (Regulat lation ion)) Act [FCRA [FCRA]] accoun accounts ts:

  The The FCRA FCRA accou account nt enab enables les appr approv oved ed orga organiz nizati ation ons s to receiv receive e foreign contributions for utilization in their activities in India. The Bank will provide assistance in the process of documentation and obtainin obtaining g necessary necessary approvals approvals from from Ministr Ministry y of Home Affairs at New Delhi.

4.3 CURRENT ACCOUNT INFORMATION CHANNEL ONE: (FOR SUCCESSFUL BUSINESSES)  The ‘Channel One’ Current Account is an effort in that direction where we take care of your day to day banking requirements leaving you with more time for your business. Channel One Current Account is most appropr appropriate iate choice choice of successful successful businesses. businesses. At a monthly monthly Average Average Balance (MAB ) of Rs. 10 lack. FEATURES: 1. Relationship Manager 2. Doorstep Banking 3. Anywhere Banking 4. Free Internet Banking 

5. Free 24 hour Telebanking 6. Mobile Banking Service 7. International debit card 8. cheque Protection Faciltity 9. Free 24 – hour cheque deposite facility 10. Payment of Government Taxes/ Dues 11. Foreign exchange services. 

ZERO Hassle Hassle Balance: Balance: Small Small busin business esses es rising rising on the the grow growth th graph need the right of nurturing and appropriate solution for their growing banking requirements. Recognizing these needs, Axis Bank present you the Local Current Account geared to answer all kinds of local local busin business ess requ require iremen ments. ts. At a month monthly ly Averag Average e Balanc Balance e (MAB) of Rs. Nil.

FEATURES: 1. Zero Zero Balan Balance ce faci facili lity ty 2. 75 free free transac transaction tions s every every month month 3. Rebate Rebate on on Annua Annuall Charg Charges es 4. Upfro Upfroun untt Annu Annual al Fee 5. Mobi Mobile le Ban Banki king ng 6. ATM cum cum Intern Internatio ational nal Debit Debit Card 7. Free Free Inter Interne nett Bankin Banking g 8. Tele Teleba bank nkin ing g 9. Free Monthly Monthly Account Account State Statemen mentt 

BUILDER BUILD ERS S AND AND RE REAL AL ESTATE ESTATE:: Axis Axis Bank Bank under understa stand nds s the the incr increa easi sing ng dema demand nds s on busi busine ness sses es in this this segm segmen entt .Her .Here’ e’s s presenting the Axis Bank Builder & Real Estate Current Account a current account with unparalleled product features built to suit Buil Builde ders rs & Real Realto tors rs excl exclu usive sively ly.. This his acco ccount unt offe offers rs you you unmat unmatche ched d conve convenie nience nce while while addin adding g financ financial ial value value to your your busin business esses es spread spread over over geogr geograp aphie hies. s. . At a month monthly ly Avera Average ge Balance (MAB ) of Rs. 5 Lacs this account comes loaded with spec specia iall faci facili liti ties es and and bene benefi fits ts,, most most appr appro opria priate te for for your your business.

FEATURES: 1. Home Home Bran Branch ch Cash Cash Depo Deposit sit 2. Non – Home Home Branch Branch Cash Cash Withd Withdrawa rawall 3. Free Free Anywh Anywher ere e Bankin Banking g

4. 5. 6. 7. 8.

Clus Cluste terr facil facilit ity y Zero Balance Balance account account for Vendo Vendors rs and and Suppl Suppliers iers Franki Franking ng Facili Facility ty Customer Customer cheque cheque printin printing g Inte Intern rnet et Banki Banking ng 9. Free 24-hour Phone banking 10. Mobile Alerts 11. ATM cum Debit Card 12. Free Monthly Account Statement

4.4 Training in Wholesale Banking Operations CORPORATES Corpo Corporat rate e Bankin Banking g refle reflects cts Axis Axis Bank's Bank's stren strength gths s in prov providi iding ng our our corporate clients in India, a wide array of commercial, transactional and electronic banking products. We achieve this through innovative product development and a well-integrated approach to relationship management. Funded Services: Working Capital Finance, Finance , Bill Discounting, Discounting , Export Credit, Short Term Finance, Finance , Structured Finance, Finance , Term Lending 

Non Funded Services: Letter of Credit, Collection of Documents, Documents , Bank Guarantees Value Value Added Added Servic Services: es: Syndication Syndication Services , Real Real Time Time Gro Gross Settleme Settlement, nt, Cash Managem Management ent Services, Services, Corporate Corporate Salary Accounts, Accounts , Reimbursement Reimbursement Account, Account, Bankers Bankers to Right/Pu Right/Publi blic c Issue, Issue, Forex Desk, Desk, Money Market Desk, Desk , Derivatives Derivatives Desk, Desk, Employees Trusts, Trusts, Cash Surplus Corporates, Corporates , Tax Collection Internet Internet Banking: Banking: Supply Supply Chain Chain Managem Management ent,, Corporate Corporate Internet Banking, Banking , Payment Gateway Services SMALL AND MEDIUM ENTERPRISES:

At Axi Axis Bank ank we understa rstan nd how much of hard work goes into establishing a successful SME. We also understand that your business is anything but "small" and as demanding as ever. And as your business expands and enters new territories and markets, you need to keep pace with the growing requests that come in, which may lead to purchasing new, or updating existing plant and equipment, or employing new staff to cope cope with with the demand demand.. That' That's s why why we at Axis Axis Bank Bank have have assem assembl bled ed

products, services, resources and expert advice to help ensure that your business excels. Solutions are designed to meet your varying needs. The following links will help you identify your individual needs. Funded Services: Funded Services from Axis Bank are meant to directly bols bolste terr the the dayday-to to-d -day ay work workin ing g of a smal smalll and and a medi medium um busi busine ness ss enterprise. enterprise. From working capital finance to credit substitutes; from export cred credit it to cons constr truc ucti tion on equi equipm pmen entt loan loan - we cate caterr to virt virtua uall lly y ever every y business requirement of an SME. Click on the services below that best define your needs Non-Funded Services: Under Under Non-F Non-Fun unded ded servic services es Axis Axis Bank Bank offer offers s solu soluti tion ons s that that act act as a cata cataly lyst st to prop propel el your your busi busine ness. ss. Imag Imagin ine e a situation where you have a letter of credit and need finance against the same same or you you have have a tend tender er and and you you need need to equi equip p your yourse self lf with with a guarantee in order to go ahead. This is exactly where we can help you so that you don't face any roadblocks when it comes to your business. The following are the services that will precisely tell you what we can do Business Accounts, Accounts, Letters of Credit, Credit, Collection of Documents, Documents , Axis Bank  Trade,  Trade, Guarantees, Guarantees , Cash Managem Management ent Services Services,, Money Money Market Market Desk Desk,, Derivat Derivatives ives Desk, Desk, Serv Servic ices es to Cash Cash Surp Surplu lus s Corp Corpor orat ate e , Servi Services ces to Employee Trusts, Trusts, Bankers to Rights/Public Issue, Issue , Tax Collection. Collection. Speciali Specialized zed Services Services:: Axis Bank is one of the most trusted entities when it comes to specialized services like selling of precious metals to custo customer mers. s. Under Under specia specializ lized ed servic services es you you can can also also avail avail custo customi mized zed control of your value chain through our internet banking platform. Value Added Services:  There is a plethora of services that we offer unde underr value value added added servi services ces.. Ther There' e's s corp corpor orate ate salary salary accou account nt which which ensu ensure res s smo smooth oth paym paymen entt meth method ods s to your your staf staff. f. You You can can avai availl an assortment of credit cards and debit cards from our merchant services. The following are the highlights of this service: Real Time Gross Settlement, Settlement , Reimbursement Reimbursement Account, Account, Custody Services, Services, Corporate Corporate Salary Accounts, Accounts , Merchant Services, Services , Axis Bank Gold Business Credit Card Internet Banking: Internet banking is a revolutionary service under the banking sector and Axis Bank is a forerunner in providing you with this serv servic ice. e. We prov provid ide e stat statee-of of-t -the he-a -art rt paym paymen entt gate gatewa way y serv servic ices es to industries and companies in order to ease transaction processing. This in

turn turn enha enhanc nces es the the cred credib ibil ilit ity y of your your busi busine ness ss and and make makes s bank bankin ing g extremely cost-efficient. GOVERNMENT SECTOR: Axis Bank acts as an active medium between the government and the customers by means of various services. These services include : •

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Tax Collection wherein customers can directly pay their taxes like Direct taxes, Indirect taxes and Sales Tax collections at their local Axis Bank E-Ticketing - Helps the customer by providing him a direct access to book a Railway Ticket online and get it home delivered Opening of L/C's is done by the bank on behalf of Government of  Ind India, Mints and Presse esses, s, thu thus fac facili ilitati tatin ng imports for for the Government. Coll Collec ecttion of levi levies es and taxes on behal ehalff of Municip icipa al Corp Corpor orat atio ions ns i.e. i.e. Kaly Kalyan an -Dom -Dombi bivl vlii Muni Munici cipa pall Corp Corpor orat atio ion, n, is undertaken by the Bank.

Collection of stamp duty is done via franking mode in the state's of  Maharashtra & Gujarat. The Stamp Duty Franking Facility is available at following branches in Maharashtra Fort, Chembur, Lower Parel, Mira Road,  Thane (Talao Pali), Panvel, Ratnagiri, Pune(FC Road), Kolhapur, Nagpur, Pimpri. The Stamp Duty Franking Facility is available at following branches in Gujarat Ahmedabad (Navrangpura), Kutch (Mundra), Baroda (Gotri Road), Surat (Ring Road), Bhavnagar & Vapi (GIDC). Disbursement of Pension to retired Employees of Central Govt and and Defen fence is directl ectly y done by Axis xis Ban Bank along with the the disb disbur urse seme ment nt of pens pensio ion n to the the memb member ers s of EPFO EPFO (Emp (Emplo loye yees es Provident Fund Organisation) Electronic Collection of fees on behalf of DGFT is done by the bank too Ministry Ministry of Corporate Corporate Affairs Affairs - Collection of ROC fees for the Ministry through authorised Branches and Net Banking.

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Collection of Property Tax through Selected Branches on behalf  of Municipal Corporation of Delhi

CHAPTER 5 FINDINGS AND SUGGESTIONS

5.1 FINDINGS: 1. Bank is having 853 branches all over the country. 2. The number of branches should be increased.

5.2 SUGGESTIONS:-

1. Number of Branches Branches should should be increased increased covering a wider wider area in various states. 2. A wide publicity to be given about the organization and its products through various means of communications to keep growth moments.

3. More More number number of trainin training g and educati educationa onall progra programmes mmes should be included in Banks schedule. 4. Developing a learning culture through continuous learning process.

5.3 COMPETETIORS 1. 2.

3. 4.

5. 6. 7. 8. 9. 10. 11.

12. 13. 14. 15.

ICICI Bank Ltd. HDFC Bank Ltd. State Bank of India HSBC Bank RBS (Royal Bank of Scotland) Maharashtra Bank of India Canara Bank Andhra Bank IDBI bank Bank of India Punjab National Bank Central Bank Allahabad Bank ING Vysya Centurion Bank

CHAPTER 6 CONCLUSION

6.1 CONCLUSION My experience with Axis Bank Ltd. is outstanding. While working in Axis Bank I found that this bank has developed manifold in short period of  time due to facilities and services provided to their customer and this growth rate can be keep it up if they start to go in semi-urban areas. In last couple of years they have opened new many branches and they should open many more. The working staff are very co-operative in nature and due to that the bank will also get good benefit. Axis Bank has has prov provid ided ed their their custom customer er Net-ba Net-banki nking ng facili facilitie ties s and due due to that that transactions are done fast. Charges at Axis Bank are on lower side when we compare it with other Banks.

CHAPTER 7

BIBLIOGRAPHY 

7.1 BIBLIOGRAPHY  SR. NO.

REFERENCE

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1

A New Beginning : The  Turnaround Story Of Indian Bank

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3

Banking And Finance

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Banking Developments in India

5

Basics of Banking

Bank Ma Marketing : Concepts An And Ap Applications

6 7

Bank leaflet and Boucher Internet