Automotive Service Advisor AUTOSRVAD_PCD

Automotive Service Advisor

Certificate of Accomplishment Accomplishment Program Curriculum Document School of Trades and Technology

Copyright

2010

NSCC

No part of this curriculum (or outline, module, etc.) may be reproduced or transmitted in any form or by any means without written permission from the Nova Scotia Community College.

Program Overview: Credits

Hours Requisites

Required Courses Year 1-Semester 1 ASAP 1001

Automotive Fundamentals

1.0

60

Prerequisite(s): None Corequisite(s): None

ASAP 1000

Automotive Service Computer Applications

1.0

60


ASAP 1002

Business Fundamentals for Automotive

1.0

60


COMM 2215

Communications Communications - Workplace Applications

1.0

60

Prerequisite(s): COMM 1205 (Communications Workplace Foundations), COMP 2125 (Word Processing I) or COMP 1103 (Document Processing I) or COMP 1115 (Document Processing I - Medical Office) or equivalent Corequisite(s): None

COMM 1205

Communications - Workplace Foundations

1.0

60

Prerequisite(s): High School Graduation Diploma or equivalent Corequisite(s): None

COMP 1217

Computer-Applications Computer-Applications I

0.5

30


ASAP 1003

Customer Relationship Skills

1.0

60


MATH 1111

Essential Math for Trades

1.0

60


2.0

175

Prerequisite(s): As per NSCC policy Corequisite(s): None

Year 1-Semester 2 ASRP 1100

ASAP

Work Experience

AUTOSRVAD

2010.1

Certificate of Accomplishment Accomplishment Status:

Official

CL_PROG_by_School_for_PCD_2010.4_DW

A

1

Automotive Service Advisor Accomplishment Credential: Certificate of Accomplishment Program Duration

On a full-time basis, this program is normally completed in

Program Conceptual Framework Portfolio Learning

The NSCC curriculum is reflective of principles of adult education and current (provincial and national if applicable) competency that are reviewed and revised on a continuous basis to reflect the evolving role for graduation. The teaching-learning process is an interactive process in which learners assume a personal accountability for their own learning. Faculty facilitate learning through the creation of learning environments that st imulate inquiry, integration of knowledge and skills, skills, critical-thinking and life-long learning. learning. As a learning-centered college, all activities activities support the creation of an educational climate that promotes learning. Portfolio education, a hallmark of NSCC, is flexible and dynamic. It meets learners "where they are," gives them necessary knowledge and skills, and offers them opportunities for self-development so they can reach their educational, career and life goals.

Program Description This program prepares you with the technical and practical knowledge you need to work with automotive technicians on the floor and the service expertise you need to support customers at the front desk. During the 20 week training program, you’ll gain the necessary skills to work as an Automotive Service Advisor, Service Parts Person or Service Consultant and possible Management positions which are all in high demand by Nova Scotia car dealers and auto service shops.

Program Outcomes 1.

Rect Rectif ify y uns unsaf afe e con condi diti tion ons s in in the the work workpl plac ace e and and work work safe safely ly..

2.

Demons Demonstra trate te profic proficien iency cy in the use of Automo Automotiv tive e Serv Service ice Indust Industry ry Softwa Software. re.

3.

Orga rganize nize dai daily serv servic ice e sch sched edu ulin ling.

4.

Locate ve vehicle se service hi history.

5.

Docu ocument ment serv servic ice e reco recomm mmen enda dati tion ons. s.

6.

Complete work orders.

7.

Process in invoices.

8.

Estimate costs.

9.

Desc Descri ribe be vehi vehicl cle e cons constr truc ucti tion on,, autom automot otiv ive e syste systems ms and and compo compone nent nts. s.

10. 10.

Demo Demons nstr trat ate e the the abi abilility ty to mai maint ntai ain n bud budge gets ts..

11.

Work as a team member.

12. 12.

Demo Demons nstr trat ate e Conf Conflilict ct Res Resol olut utio ion n tech techni niqu ques es..

13. 13.

Solv Solve e busi busin ness ess prob proble lems ms..

14.

Communicate Communicate effectively effectively with automotive automotive service service technician technicians, s, customers customers and management management..

15.

Describe Describe legal responsibi responsibilitie lities s of various various stakeh stakeholder olders s in an Automotive Automotive Repair Repair Busine Business. ss.

16.

Describe the apprenticeship requirements of the Department of Labour and Workforce Development for Automotive Service Technicians. Apply sustainable practices that support economic, social, cultural and environmental stewardship.

17.

ASAP

AUTOSRVAD

Certificate of Accomplishment Status:

Official

2010.1

Last Modified

March 15, 2010

Automotive Service Advisor PCD_PROG_2010.6_DW

Page

1

of

25

18.

Blend service and learning in ways that use program-related skills, knowledge and behaviours to serve others at the campus, within the college and in the community.

19.

Apply a Portfolio approach to the personal management of learning and career planning relating to the learner’s occupational readiness.

20.

Apply the Essential & Employability Skills needed to enter, stay in, and progress in the world of work, productively contributing to the economy and the community. Essential Skills

Essential skills are those skills identified as important to individuals in all occupations and other aspects of daily life, that are quantifiable, enabling skills, needed to perform tasks required by program, provide a foundation for learning additional skills and for developing the ability to adapt to change. Employability Skills

Employability Skills 2000+, as defined by the Conference Board of Canada are “The skills you need to enter, stay in, and progress in the world of work - whether you work on your own or as part of a team. These skills can also be applied and used beyond the workplace in a range of daily activities”. The emphasis is obviously on the skills expressed as “job” skills. Employability skills differ from Essential Skills as they do not include complexity levels and occupational profiles. The Conference Board of Canada's Employability Skills include other factors, such as attitudes and behaviours, which are also very important for employees. Employability skills include workplace att itudes and behaviours that focus on the quality of interactions in the workplace

Program Admission Requirements

RPL Statement Recognition of Prior Learning (RPL) is a way of obtaining credit for college level knowledge, skills and competencies gained outside the classroom. RPL matches prior learning from work, training, education, learning from experience and personal study to the learning achieved in NSCC courses. If you can demonstrate that your prior learning matches what would be acquired through our courses in your chosen area of the College study, then credit is granted.

Employment Opportunities An automotive service advisor plays a critical role in the front line operations of auto service shops serving customers and managing the relationships which ultimately drive the long-term success of the business. Strong communication is a key requirement as you effectively facilitate auto service needs. Every day, you’ll be working with customers to help them identify and understand their vehicle maintenance and repair needs. You’ll also be communicating those needs directly with the technician so he/she can effectively service, diagnose and repair the vehicle. Automotive service advisors have a strong business sense with a focus on quality service and teamwork. Working with your colleagues, you’ll be scheduling work, preparing estimates and tracking costs and revenues for the business. In Canada, the auto service and aftermarket sector is an $18 billion industry that employs more than 400,000 people. The industry is composed of companies that manufacture, distribute and install automotive replacement parts, accessories, tools, and equipment.

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

2

of

25

REQUIRED COURSES

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

3

of

25

1

Year 1-Semester 1

Year 1-Semester 1

ASAP 1001 Automotive Fundamentals COURSE WEIGHT:

60

Course Description This course covers the principles of the Occupational Health and Safety Act (OHSA)/WHMIS as applied to the automotive trade. Learners will be provided with an overview of the various automobile systems including, engine, driveline, chassis, and electrical. This course also covers the various components and chemicals used for automotive maintenance processes. Shop safety will be discussed as well as he trade certification certification process and apprenticeship training.

Course Revision Number 2010.1

Course Development Status Official

Prerequisite(s) None

Corequisite(s) None

Learning Outcome(s) Learners are required to successfully complete each course outcome. In keeping with NSCC’s approach to portfolio learning, learners will have demonstrated the ability to: 1.

Apply OH&S / WHMIS, 5S+S and safe work practices in accordance with college, federal and provincial requirements.

Objective(s)

ASAP

1.

Identify controlled products under WHMIS and their hazards.

2.

Define the purpose of WHMIS legislation and identify exemptions to WHMIS regulations.

3.

Explain the responsibility under WHMIS. • Supplier • Employer • Employee

4.

Define the content and use of WHMIS supplier and workplace labels.

5.

Interpret and use relevant information on Material Safety Data Sheets (MSDS).

6.

Identify the employee’s ‘Right to Know’ from the Nova Scotia Occupational Health and Safety Act.

7.

Observe safety rules and display the correct behavior to avoid safety and health hazards caused by:

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

4

of

25

• Horseplay and practical jokes. • Loose clothing, jewelry, and street shoes. • Poor housekeeping. • Improper use of chemicals. • Lifting and carrying heavy objects. • Compressed air. • Noise. 8.

Observe correct procedure for reporting accidents.

9.

Recognize common fire hazards, type of fire, and types of fire extinguishers.

10.

Demonstrate and use proper lifting and carrying techniques.

11.

Identify the safety hazards requiring the use of specified protective clothing.

12.

Identify the following specified safety clothing\apparatus: • Safety shoes. • Safety goggles, shields, and glasses. • Ear plugs. • Respirators.

13.

Demonstrate the proper safety procedures to follow when operating and maintaining automotive shop power tools and equipment.

14.

Perform 5S+S and follow guidelines including: • Tool storage. • Material storage. • Equipment storage. • Safe handling and disposal of hazardous material. • Good housekeeping. • Professionalism.

15.

Identify types of welding, cutting and heating equipment and describe their applications. (GMAW, OXY-Act).

2.

Describe the Apprenticeship Training Division certification process as outlined by the Department of Labour and Workforce Development.

3.

Identify and apply documents pertaining to the Automotive industry.

Objective(s)

ASAP

1.

Work orders.

2.

Service information.

3.

Technical Service Bulletins.

4.

Preventative maintenance schedules.

5.

Estimates.

6.

Industry labor guides.

7.

Recalls.

8.

Decode a vehicle identification number (VIN) and other component tags. • VIN. • Emission labels. • Calibration. • Special fluid fluid labels. labels. • Special notices.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

5

of

25

4.

Describe major systems and components of the automobile.

Objective(s) 1.

Engine

2.

Driveline

3.

Chassis

4.

Electrical

5.

Brakes

6.

Exhaust

Required Textbook(s) and Resources The official textbook listing for this course can be found in Related Information located at: https://ournscc.nscc.ca/Schools/TradesTechnology/Curriculum/Pages/2010-11_Programs.aspx

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

6

of

25

Year 1-Semester 1

ASAP 1000 Automotive Service Computer Applications COURSE WEIGHT:

60

Course Description This course will be an introduction to the use of a service repair facilities software to schedule appointments, generate work orders, update customer database operations.




Corequisite(s) None


Schedule appointments for recommended service.

Objective(s)

2.

1.

Search customer database confirming vehicle(s) and address information.

2.

Determine recommended services pertaining to vehicle according to manufacturer or shop.

3.

Acruately measure available time in the shop as to maximize efficiency.

Generate service repair orders and ensure accuracy.

Objective(s)

3.

1.

Competently use shop software to generate repair orders and invoice charges.

2.

Identify any warranty, extended warranty or service contract for repair charges.

3.

Generate purchase orders and sublet charges.

4.

Explain environmental charges and levies (such as tires and batteries.

5.

Learn how to discount and apply service specials.

6.

Describe software support and it's uses.

Develop estimated costs for needed work.

Objective(s) 1.

ASAP

Describe the different type of resources available either electronic or paper to provide accurate estimates for customers.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

7

of

25

4.

2.

Interact with parts department to provide parts pricing, ordering parts and checking status of part orders for customers.

3.

Check for any technical service bulletins or recalls which can be applied to estimates.

Describe repair order documentation and time clock function.

Objective(s) 1.

Recognize the importance of correct documentation pertaining to legal and warranty requirements.

2.

Describe the role the customer, yourself and the service manager play in documentation requirements.

3.

Describe the proper use of the technician time clock and it's implication to repair order pricing.


ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

8

of

25

Year 1-Semester 1

ASAP 1002 Business Fundamentals for Automotive COURSE WEIGHT:

60

Course Description This course will be an introduction to the daily service operation where the learner will explore workshop flow, financial measurements, role description and legal responsibilities.




Corequisite(s) None


Perform the daily operations of an automotive service department.

Objective(s)

2.

1.

Review the current state of the automotive service industry in North America and globally.

2.

Recognize the resources needed to operate a service repair facility.

3.

Identify the human resources needed in a repair facility 4) Understand the service department workflow.

Perform Financial Analyses to determine business expenses and cost control measures.

Objective(s)

3.

1.

Determine the income and expenses of a repair facility.

2.

Understand common shop compensation plans.

3.

Identify different types of production plans in a repair facility.

4.

Perform analysis and determine plan of action in controlling costs of a repair facility.

Describe planning and time management techniques.

Objective(s)

ASAP

1.

How to prioritize and multitask.

2.

Recognize your strengths.

3.

How to improve your productivity.

4.

Selling service.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

9

of

25

4.

Explain the legal responsibilities regarding automotive repair.

Objective(s) 1.

You will be able to understand key terms.

2.

Identify the major areas of legal responsibilities involving customer transactions.

3.

To examine responsibilities for repair and vehicle warranties.


ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

10

of

25

Year 1-Semester 1

COMM 2215 Communications - Workplace Applications COURSE WEIGHT:

60

Course Description This course provides learners with the opportunity to further develop writing skills acquired in Communications Workplace Foundations. The course also allows learners to explore job search techniques, and is designed to assist them in the continuing development of the skills and confidence required to deliver individual oral presentations. This course is accepted toward certification with the Canadian Institute of Management (CIM).



Rationale This second-level course is designed to assist learners in the further development of a variety of applied communications skills. This course has an emphasis in research, correspondence, career skills, and non-written communication such as interviewing and presentations.

Prerequisite(s) COMM 1205 (Communications - Workplace Foundations), COMP 2125 (Word Processing I) or COMP 1103 (Document Processing I) or COMP 1115 (Document Processing I - Medical Office) or equivalent

Corequisite(s) None


Compose correspondence such as letters, memorandums, reports, and summaries to meet workplace standards and adhere to the mechanics of writing.

Objective(s)

2.

1.

Compose paragraphs that meet the standards of business writing.

2.

Use appropriate patterns of organization to meet varying situations (positive, negative, and persuasive messages).

3.

Present business correspondence in typewritten form, using formats consistent with standard business practice.

4.

Display the ability to use various reference materials such as thesaurus, dictionary, Internet, etc.

5.

Revise the message for clarity, correctness, completeness, courtesy, conciseness, and consistency.

Compile a professionally formatted formal research report on an instructor-approved topic, meeting the criteria for effective workplace writing using a recognized style of documentation.

Objective(s) 1. ASAP

Use research skills either individually or in groups.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

11

of

25

• Use the Internet and research databases to search topics. • Use a library to find resources. • Use personal contacts where appropriate. • Evaluate sources for bias, accuracy, credibility and appropriateness.

3.

2.

Demonstrate authorship and ownership to avoid plagiarism by properly citing sources using a standardized system.

3.

Develop report elements including: • Title page. • Memo/letter of transmittal. • Executive summary. • Introduction. • Conclusion. • Bibliography. • Heading, footnotes/endnotes (if applicable). • Appendix (optional).

4.

Paraphrase and summarize academic and industry materials to assess understanding. • Identify and apply the elements elements of critical thinking. thinking. • Main ideas. • Supporting details. • Relationships. • Distinguish amongst amongst fact, opinion and inference. • Choose and utilize information from program appropriate appropriate sources.

Prepare and deliver formal workplace presentations appropriate to the profession.

Objective(s)

4.

1.

Use organizational skills to plan, develop, deliver and evaluate presentations.

2.

Use effective time management.

3.

Use appropriate visual aids.

4.

Identify audience and adapt presentation accordingly.

5.

Use effective verbal and non-verbal communication skills.

Prepare for the job search process by creating effective documents and developing effective interview skills.

Objective(s) 1.

Demonstrate effective job interview and preparation skills.

2.

Prepare Portfolio-ready error-free documents such as: • Targeted résumé. • Cover letter. • Skills inventory. • Career goals.


ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

12

of

25

Year 1-Semester 1

COMM 1205 Communications - Workplace Foundations COURSE WEIGHT:

60

Course Description Ideas and plans are rarely successful when they are not well communicated. Through this course, learners will review the fundamentals for effective English communication in the workplace and obtain an introduction to Portfolio.



Rationale This course begins to prepare the learner to more effectively communicate in the workplace. Skills are demonstrated through a variety of applications including writing, speaking and presenting. presenting.

Prerequisite(s) High School Graduation Diploma or equivalent

Corequisite(s) None


Explain the purpose, components, and factors influencing various forms of communication (including (including writing, speaking, listening and presenting).

Objective(s)

2.

1.

Discuss models, including new technologies, of communication.

2.

Provide, accept and respond to feedback.

3.

Recognize and interpret verbal and non-verbal communication.

4.

Demonstrate active listening skills.

5.

Use audience-appropriate communication etiquette (e.g. electronic, customer service).

Plan, write, proofread, edit and revise various business documents using accepted industry standards.

Objective(s)

3.

ASAP

1.

Use a pre-writing planning tool to organize thoughts.

2.

Write a first draft.

3.

Show evidence of proof-reading and editing.

4.

Produce a final document.

Develop and demonstrate workplace-appropriate presentation skills.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

13

of

25

Objective(s) 1.

Plan, organize and summarize ideas before presenting.

2.

Arrange and express ideas clearly and concisely.

3.

Provide supporting materials where appropriate.

4.

Present material in a format suitable to the purpose and the audience.

5.

Expect and request feedback to improve future presentations.


ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

14

of

25

Year 1-Semester 1

COMP 1217 Computer-Applications I COURSE WEIGHT:

30

Course Description This introductory course is designed for learners in need of fundamental computer skills including the use of an operating system and the basics of email, internet, file management and word processing.



Rationale This course is designed to provide learners with essential computer skills needed to be successful in college studies.


Corequisite(s) None


Use electronic message software for communication purposes.

Objective(s)

2.

1.

Access e-mail messages.

2.

Create mail messages including to, cc, subject line, and message format.

3.

Use the spelling and grammar feature.

4.

Use appropriate email etiquette.

5.

Search the address book.

6.

Send mail.

7.

Print email messages.

8.

Forward email messages.

9.

Reply to email email messages. messages.

10.

Manage attachments including attaching, viewing, saving and printing.

11.

Manage messages including deleting and moving messages to folders.

12.

Manage contacts.

Browse the Internet for research information.

Objective(s) ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

15

of

25

3.

1.

Use urls.

2.

Use toolbar.

3.

Add pages to favourites.

4.

Use print preview.

5.

Print pages and selected text.

6.

Use search engines.

7.

Download images or files.

Perform basic functions of an operating system.

Objective(s)

4.

1.

Move, size, maximize, minimize and restore windows.

2.

Navigate single/multiple windows.

3.

Use menus, toolbars, icons and taskbars.

4.

Open/close programs.

5.

Use printer.

6.

Use Help.

Organize computer files and folders.

On a computer network, using a file management tool. In a manner that protects and saves information on a hard disks and removable storage devices.

Objective(s)

5.

1.

Recognize types of computer files and view their properties.

2.

Create folders in specified locations, in an organized manner so that they can be easily accessed.

3.

Save appropriately-named files in specified locations, in an organized manner so that they can be easily accessed.

4.

Retrieve files from peripherals such as scanners, cameras and removable storage devices.

5.

Navigate through the hierarchy of files, folders, and storage devices.

6.

Locate files using a search tool.

7.

Open, copy, move, delete and restore files and folders.

Use a word processor to create basic documents.

Objective(s)

ASAP

1.

Enter text.

2.

Use spell check and grammar check features.

3.

Edit documents including copy, paste, move etc.

4.

Save documents using appropriate names, folders and drives.

5.

Format text using bold, italics, underlining, font-type, font size, find and replace etc.

6.

Format paragraphs including line spacing, tabs, indents, bullets, borders, shading etc.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

16

of

25

7.

Format pages including paper size, page orientation, margins, page numbering, inserting headers and footers etc.

8.

Print documents and portions of documents.

9.

Insert simple graphics and shapes.

10.

Create a basic table.

Required Supplies A headset is required to use with SIMNET Online in computer laboratories.


Other Learning Resources Computer access including Internet and word processing and email software. The availability of a typing tutor application is recommended to provide learners with the opportunity to develop this skill independently. No textbook is requred for this course. Learners will need access to SIMNET Online.

Other Information This course is marked on a pass/no pass basis. Ergonomics: The concept of ergonomics in computer use is intended to be covered at an introductory level. A handout or other overview method may be appropriate. Every learner will attend a two-hour Computer Orientation session during College 101 (summer offering) or during the first two weeks of the semester. The orientation will include the following : • Describe the Technology Functions Functions at NSCC including computers, network services, computer labs, distance education labs (i.e. Customize to each campus; review Campus Computer Lab Schedules). • Use their Student Usernames and Passwords. • Log in to and log log out of a Networked Computer. • Understand the functions of the icons on the desktop at their campus. • Open explorer and view the features of the NSCC Web page. • Use the Password Maintenance Tool. Tool. • Log in to Helpdesk and review procedures. procedures. • Access their MyNSCC to edit their profiles and view their course information. information. • Log in Web Outlook using their username username and new password. • Open the Inbox. Inbox. • Read messages, delete messages, review folders, calendar, calendar, task and appointment function. • Send and receive receive and email. email. • Recognize the scope of of College Computer Policies. Policies.

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

17

of

25

Year 1-Semester 1

ASAP 1003 Customer Relationship Skills COURSE WEIGHT:

60

Course Description This course introduces the learner to current current customer service expectations and practices. Discussions include developing high-quality customer relationships, managing challenging customers, and providing customer service over the telephone. Learners would be given the opportunity opportunity to practice customer service skills in the classroom.




Corequisite(s) None


Describe customer service expectations in the information age.

Objective(s)

2.

1.

Use of email for current technology.

2.

Search websites for information gathering.

3.

Automated telephone systems.

4.

Describe quality features of customer focused website.

Provide quality customer service.

Objective(s)

3.

1.

Anticipate customer expectations.

2.

Indentify customer needs.

3.

Practice Under-promise and over-delivery.

4.

Measure customer service. • describe Customer Service Index. • identify different types of measuring measuring tools for customer service service satisfaction. • Describe how good customer service impacts employee employee success.

Develop high-quality customer relationship.

Objective(s) 1. ASAP

Adopt customer perspective.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

18

of

25

4.

2.

Develop effective listening as a communication skill.

3.

Maintain positive environment.

4.

Stay one step ahead of the customer.

Handle challenging customer while providing solution.

Objective(s)

5.

1.

Diffuse anger and prevent escalation.

2.

Focus on customer needs.

3.

Maintain control.

4.

Prevent burn out by seeking counsel from supervisors and co-workers.

Manage telephone customers.

Objective(s) 1.

Manage voice inflection.

2.

Practice the art of negotiation.

3.

Service follow-up calls.

4.

Avoid negative statements.

5.

Create positive image through voice.


ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

19

of

25

Year 1-Semester 1

MATH 1111 Essential Math for Trades COURSE WEIGHT:

60

Course Description Do you cringe at the thought of doing math? This course is designed to take the anxiety out of t he using math skills to perform routine tasks. Learners will become comfortable adding, subtracting, multiplying, dividing, and measuring various kinds of numbers used in the Trades.



Rationale The purpose of this course in to provide learners with the foundational mathematical skills upon which all further application of mathematical calculations, processes, and concepts are based.


Corequisite(s) None


Apply mathematical operations to real numbers and integers.

Objective(s) 1.

Read real numbers and integers.

2.

Count real numbers and integers.

3.

Round off real numbers and integers.

4.

Add real numbers and integers.

5.

Subtract real numbers and integers.

6.

Multiply real numbers and integers.

7.

Divide real numbers and integers.

2.

Solve problems using order of operations.

3.

Perform mathematical operations involving the use of fractions.

Objective(s)

ASAP

1.

Read fractions.

2.

Count fractions.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

20

of

25

4.

3.

Reduce fractions.

4.

Add fractions.

5.

Subtract fractions.

6.

Multiply fractions.

7.

Divide fractions.

Perform mathematical operations, rounding and fractional conversion with decimals with and without a calculator.

Objective(s)

5.

1.

Read decimals.

2.

Count decimals.

3.

Round off decimals.

4.

Add decimals.

5.

Subtract decimals.

6.

Multiply decimals.

7.

Divide decimals.

8.

Convert between fractions and decimals.

9.

Use a calculator to convert fractions to decimals.

Solve mathematical problems that encompass addition, subtraction, multiplication, and division, relating to percent, percentages and rates with and without a calculator.

Objective(s)

6.

1.

Read percent, percentages and rates.

2.

Count percent, percentages and rates.

3.

Round off percent, percentages and rates.

4.

Add percent, percentages and rates.

5.

Subtract percent, percentages and rates.

6.

Multiply percent, percentages and rates.

7.

Divide percent, percentages and rates.

8.

Convert between fractions, decimals and percentages.

9.

Calculate rates, ratios and proportions.

10.

Use a calculator to calculate percentages.

Recognize, manipulate and convert metric and imperial units in order to calculate and solve problems involving length, area and volume.

Objective(s)

ASAP

1.

Recognize and manipulate units of measure.

2.

Measure length, area, volume in metric.

3.

Measure length, area, volume in Imperial.

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

21

of

25

4.

Convert between metric and imperial units of measure.

Required Supplies Learners will be required to purchase a calculator (specifics to be added – calculator available in bookstore).

Required Textbook(s) and Resources The official textbook listing for this course can be found in Related Information located at: https://ournscc.nscc.ca/Schools/TradesTechnology/Curriculum/Pages/2010-11_Programs.aspx Carman, Robert A. et al. Mathematics for the trades - A guided approach. (Cdn Ed.). ISBN 0-13-121636-8.

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

22

of

25

2

Year 1-Semester 2

Year 1-Semester 2

ASRP 1100 Work Experience COURSE WEIGHT:

175

Course Description The work experience component provides the learner with an opportunity to apply new skills and concepts appropriate for entry-level positions within the occupation. Learners will assess their own performance and be evaluated by an industry partner. Learners will identify personal outcomes they wish to attain during the work experience and will keep a journal.



Prerequisite(s) As per NSCC policy

Corequisite(s) None


Identify personal learning outcomes and share with employer.

2.

Work well with other team members.

3.

Maintain a regular attendance in a punctual manner.

4.

Comply with the code of professional and ethical conduct required by the workforce or professional.

5.

Perform assigned tasks in a satisfactory manner.

6.

Follow instructions and perform job functions satisfactorily.

7.

Apply new concepts and skill appropriate for entry-level positions within the occupation.

8.

Organize tasks and take initiative when required to work on his/her own.

9.

Assess their own performance.

10.

Maintain a professional journal including reflecting on learning accomplishments during the work experience.

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

23

of

25

Required Supplies See instructor for details.


ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

24

of

25

ASAP

AUTOSRVAD


Official

2010.1

Last Modified

March 15, 2010


Page

25

of

25

Automotive Service Advisor AUTOSRVAD_PCD

Recommend Documents