ATM User Guide
V7.6.1 November 2012 XATMG1112
Table of Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Purpose of this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Revision Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Logging onto the IST/Switch application . . . . . . . . . . . . . . . . . . . . . . . 13 Login Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Logoff Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Screen Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Using the Look Up Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Common Dialog Boxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Delete Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Updating Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 3 Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 General ATM Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 ATM FIT Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Searching FIT Entry Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Copyright© 2012 FIS
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Client Confidential
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Updating a FIT Entry Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring a New ATM FIT Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
ATM Supervisor Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Configuring a Supervisor Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Deleting a Supervisor Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Updating a Supervisor Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ATM State Table Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Searching for the State Table Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ATM Status Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Adding a New Status Description Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Searching the Status Description Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Updating a Status Description Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Group Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Searching for an ATM Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Updating a Group Entry Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Configuring a New Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
ATM Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Searching for a Cassette Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Updating a Cassette Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Configuring a New Cassettes Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Dispense Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
ATM Surcharge Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Searching for a Surcharge Rate Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Updating a Surcharge Rate Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Configuring a New Surcharge Rate Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
ATM FIT List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Searching for a FIT List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Updating a Fit List Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Configuring a new FIT List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
ATM Unit Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Searching for an ATM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Configuring a new ATM Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Bringing an ATM Unit Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Loading an ATM Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
ATM Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Viewing ATM Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Copyright© 2012 FIS
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Client Confidential
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Using the Find Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Using the Context Tree Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 ATM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Correcting Common ATM Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Procedures of Correcting Common ATM Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
General Inquiry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 ATM Electronic Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Searching the ATM Electronic Journal Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Viewing the Details of an ATM Electronic Journal Record . . . . . . . . . . . . . . . . . . . . 71
ATM Status History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Searching the ATM Status History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
ATM Totals and Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Searching for ATM Totals and Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Viewing the Totals and Balance Details for an ATM . . . . . . . . . . . . . . . . . . . . . . . . . 74
ATM Remote Key Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Searching for ATM Remote Key Management Records. . . . . . . . . . . . . . . . . . . . . . 74
ATM Institution Remote Key Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Searching for ATM Institution Remote Key Management Records . . . . . . . . . . . . . 77
ATM Institution External Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Searching ATM Institution Signature . .Record . . . . . . .. .. .. .. .. .. .. .. .. .. .. 79 Viewing thethe Details of an ATM External Institution ExternalRecords Signature 80
ATM Log Supervisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Searching ATM Log Supervisory Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Viewing the ATM Log Supervisory Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Chapter 4 ATM Screen and Field Descriptions . . . . . . . . . . . . . . . . . . . . 84 ATM Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Changing the Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Context Tree Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Institution-Network Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 ATM List Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Find Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
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ATM Monitor Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
ATM Unit Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 ATM Unit Status Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
ATM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Maintain Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Maintain Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 ATM Server Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 ATM Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Remote Key Management Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
ATM Unit Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 ATM Unit Setup Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
ATM Unit Setup Detail Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions - Unit Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions - Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions - Allowed Transaction Types & Functions . . . . . . . . . . . . . . . . . Cassettes & Dispensing Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. .110 111 115 116 120 120
Cassettes & Dispensing Tab - Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Cassette List Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Dispense List Lookup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Device Keys Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Field Descriptions - Terminal Master Key (TMK) . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Field Descriptions - Terminal PIN Key (TPK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Field Descriptions - Terminal MAC Key (TAK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Field Descriptions - MACing – NCR Specific Parameters . . . . . . . . . . . . . . . . . . . 130 Triton Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Field Descriptions - Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Field Descriptions - Status Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 FIT List Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
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Client Confidential
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General ATM Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 ATM FIT Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 ATM FIT Entry Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 ATM FIT Entry Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
ATM Supervisor Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 ATM Supervisor Cards Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . 143 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 ATM Supervisor Cards Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
ATM State Table Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 ATM State Table Versions Search and Results Screen . . . . . . . . . . . . . . . . . . . . . 146 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
ATM Status Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 ATM Status Description Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . 148 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
General Inquiry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 ATM Electronic Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 ATM Electronic Journal Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . 151 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 ATM Electronic Journal Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
ATM Log Supervisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 ATM Log Supervisory Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . . 154 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
ATM Log Supervisory Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
ATM Status History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
ATM Totals and Balance Search and Results Screen. . . . . . . . . . . . . . . . . . . . 162 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
ATM Totals and Balance Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Balance Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Totals Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
ATM Remote Key Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
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Client Confidential
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Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Remote Key Management Detail - NCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Remote Key Management Detail - Diebold . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
169 171 172 173 174
ATM Institution Remote Key Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 ATM Institution Remote Key Management Detail Screen. . . . . . . . . . . . . . . . . . . . 178 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
ATM Institution External Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 ATM Institution External Signature Search and Results Screen . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Institution External Signature Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
183 183 184 186
Group Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 ATM Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Group Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Groups Detail Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
188 190 190 191
ATM Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 ATM Cassettes Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Cassettes Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Cassettes Detail Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Cassettes Details Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dispense Tables Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dispense Table Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dispense Tables Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
193 193 194 195 195 197 197 199 200 201
ATM Surcharges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 ATM Surcharges Search and Results Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 ATM Surcharges Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
ATM Surcharges Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 ATM Surcharges Detail Flat Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
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Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 ATM Surcharges Detail Percent Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
ATM FIT Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 ATM FIT Lists Search and Results Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 ATM FIT Lists Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
ATM FIT Lists Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 FIT EntryID LookUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
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1 Introduction IST/Switch allows a tremendous amount of flexibility in the configuration of Automated Teller Machine (ATM) terminals on your system. IST/Switch (Information Switching Technology) is a Unix based system designed to support on-line transaction processing applications. The ATM component is a modular application within IST/Switch that controls and monitors the ATM terminals within the system. IST/Switch provides the versatility required to customize your ATM network to meet your interactive information needs. The ATM GUI component consists of the following functions:
The General ATM Setup option allows you to query and configure FIT Entry records, configure supervisors cards, search for the table records and the status description records used in the ATM module.
The Group Setup option allows you to define and configure groups that will use separate ATMs into sets that may have the common properties. Up to 999 ATMs can be associated with each group.
The ATM Unit Setup option allows you to configure and maintain ATM records.
The ATM Monit or option allows you to monitor and maintain the health of the ATM network.
The General Inquiry option allows you to search for ATM electronic journal files stored by the Electronic Journal (EJ) process, to record the data on the availability of each ATM unit, display status messages generated by an ATM, search the remote key management records created and search for ATM Institution Remote Key Management records.
This manual contains the following information:
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Instructions for logging onto the IST/Switch application Descriptions of the screens and the procedures used in ATM component Instructions for setting preferences and customizing data displays
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Overview IST/Switch allows a tremendous amount of flexibility in the configuration of Automated Teller Machine (ATM) terminals on your system. You can choose from a range of parameter settings, options, and vendors supported by IST/Switch. The ATM Subsystem is an IST/Switch product that facilitates the development and runtime execution of on-line banking transactions. IST/Switch (Information Switching Technology) is a Unix based system designed to support on-line transaction processing applications. The ATM subsystem is a modular application within IST/Switch that controls and monitors the ATM terminals within the system. IST/Switch provides the versatility required to customize your ATM network to meet your interactive information needs. The ATM subsystem consists of several components which offer the application of a specific service. Current services include:
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multiple communication interfaces multiple vendor support encryption services screen management error detection and correction multi-institut ion suppor t multi-currency support multi-language support terminal device control and support EMV support Electronic Journal Bunch Note Acceptor.
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Audience This guide is intended for FIS clients who use the ATM component of the IST/ Switch application.
Purpose of this Document The ATM User Guide is a comprehensive resource to be used for customizing and maintaining an ATM (Automated Teller Machine) network. The purpose of this guide is to explain how to configure IST/Switch to run your ATM network. Throughout the manual you will find examples and detailed descriptions of screens, states, receipts, host responses, open account relationships, templates, files, and utilities.
Related Documents Refer to the following documents for the related information:
ATM Subsystem Guide: Provides additional information about the Automated Teller Machine (ATM).
Communications Subsystem Guide: Provides additional information about parameters mentioned in this manual.
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Revision Log Date November2012
Effective w/ Version V7.6.1
Chapter 3,4
Change
Added ATM Log Supervisor y option on page 81 and page 154 ATM Totals and Detail Screen: Updated theBalance screen on page 74
and page 165 Added the Recycle count and Previous recycle count fields on
page 166
ATM Unit Setup Detail Screen: Updated the screen on page 47 and page 110 Added the Statement printer, Cash Recycle ATM and ATM supports voice load fields on
page 114 and page 117 July2012
V7.6.1
3,4
April2012
V7.6.1
3,4
June,2011
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V7.6.1
All
ATM Cassettes Detail Screen: Updated the screen on page 36 and page 195. Added the Number of coins field on page 196. ATM Unit Setup Detail Screen: Updated the screen on page 47 and page 110. Added the ATM supports coin dispense and Max # of coins to dispense fields on page 114. Added ATM Institution External Signature option on page 79 and page 183. Updated the following tables in ATM Monitor menu: ATM Commands onpage 61 and page 102. Remote Key Management Commands on page 67 and page 104.
Initialversionofthemanual.
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2 Getting Started Logging onto the IST/Switch application This chapter provides instructions for logging onto the IST/Switch application. It also outlines the common screen functions that are available in the various screens of the application.
Login Procedures Enter the URL in the web browser. Upon launching the IST/Switch application, 1.
Enter your User ID.
2.
Enter your Password.
3.
Click the Login button. The IST/Switch Login Screen 2 displays.
Figure 1 IST/Switch Login Screen 1 4.
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Click IST/Switch link to logon to the application.
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Figure 2 IST/Switch Login Screen 2
Logoff Procedures To log out of the IST/Switch application: 1.
Click the Logout link in the Home Page. The Logout screen is display ed with a message indicating that the session is logged out:
Figure 3 Logout Screen
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Home Page The home page is the starting point for working with the Switch application. Once you click the IST/Switch link, the home page displays with diff erent functions of the Switch application.
Figure 4 IST/Switch - Components Scr een
Button Descriptions This section provides you with the information about the common screen are available in the IST/Switch application. Buttons
functions that
Description The Save button allows you to save the information in the database and display the next screen. The Add button allows you to add a new record to the database.
The Cancel button allows you to discard the changes.
The Clear button allows you to remove all the data from the search fields. The Back button displays the previous screen. The Calendar icon allows you to select the date.
The Delete button allows you to delete a record or row.
The Find button is displayed on look up list screens. The button filters items in the look up list based on the data in the entry field.
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Buttons
Description The Search button populates and displays a list of criteria pertaining to the search performed. This button allows you to perform the sub-search on a list of offered available items and is used in lookup lists. Shows more number of records. This button displays only if there are more number of records.
Screen Conventions The following table contains the list of important screen conventions: When You See
It Means That
Title Case and Bold
The text is a menu component or a sub-component heading in the screen.
Hyperlinks
You can click the hyperlink word(s) to access additional information. Your login session into the application is in progress. The action is in progress. Please wait.
The time being taken to complete the action that is in progress. Please wait. The field is mandatory.
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When You See
It Means That You can click the Calendar icon to display the calendar:
You can then select the desired date to display in the Date field.
Flyover information for the date field is displayed when the mouse is moved over the calendar icon.
The field has a drop-down list from which you can select the desired option. You can scroll to view the entire screen content lengthwise.
You can scroll to view the entire screen content breadthwise. The group of information on the screen is collapsed. The group of information on the screen is expanded. The default group of IST system/institution nodes is active. The default group of IST system/institution nodes is inactive.
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When You See
or
It Means That The individual system/institution node group is active.
The individual system/institution node group is inactive.
The default list of IST system/institution group nodes are contained within. The individual node in the system/institution node group list is active. The individual node in the system/institution node group list is inactive. The icon colours vary based on the status of the Institution or Network as described below:
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The Institution or Network is Offline in the screen.
The Institution or Network is Online in the screen.
The Institution or Network is loading in the screen.
The Institution or Network indicates that the cassette is low in the screen.
The Institution or Network indicates the supervisor mode in the screen.
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Using the Look Up Screen When you click the button to select a field value from a list of offered available items, a Look Up screen displays. The Look Up screen displays all the valid values for the field. You can filter the list to make it easier to find the value you need. See the Example. 1.
Enter the required value in t he sub-search field. You can use wildcard character * for partial filtering.
2.
Click the Find button to display the search results in the grid. Or Click the Clear button to clear the data specified in the fields.
Example
Figure 5 Cassette List Lookup
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Using Common Dialog Boxes The application has a set of dialog boxes for performing common tasks like save, cancel, and delete.
Save button The Save button allows you to save the details to the database. When you click the Save button, one of the following warning messages display:
When you do not add any or edit any details in a record the following dialog box displays:
Figure 6 Warning - Nothing to Save Screen Click the OK button to continue.
When you want to continue with configuration after save, the following dialog box displays:
Figure 7 Warning - Configuration after Save Screen Click the Yes button to save the details. Or Click the No button to discard the changes.
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When you click any other tabs in the screen before saving, the following screen displays:
Figure 8 Save Record Screen Click the Yes button to save the record. Or Click the No button to discard the changes.
Cancel Button The Cancel button allows you to cancel or discard the changes that you made to record.
a
Discarding the Changes
When you want to discard the changes that you made to a record, click the Cancel button, the following warning displays:
Figure 9 Warning - Discard the Changes Screen Click the Yes button to discard the changes that you made. Or Click the No button to proceed with the changes you made.
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Cancelling the Changes
When you want to cancel the changes that you made to a record, click the Cancel button, the following warning displays:
Figure 10 Warning - Cancel the Operation Screen Click the Yes button to cancel the operation. Or Click the No button to proceed with the changes you made.
Delete Button The Delete button allows you to delete a record.
Figure 11 Warning - Delete a Record Screen Click the Yes button to delete a record. Or Click the No button to cancel the deletion.
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Updating Tables Some tables in the IST/Switch application are editable. These tables have an Add and Delete button. You can maintain these tables by editing the existing data, by adding rows, or by deleting rows. To add a row in the table:
1.
Click the Add button. A row will be added in the table. (For example: Refer to the
2.
sample screen on Figure 12). Enter the details in the fields.
3.
Click the Save button. The details entered will be saved in the database. To delete a row in the table:
4.
Select a row that you wish to delete.
5.
Click the Delete button. A dialog box appears. (See Delete Button ).
6.
Click the Yes button to delete the record. Or Click the No button to cancel the deletion. To edit a row in the table:
1.
Click the field in a row that you wish to edit.
2.
Make the required changes.
3.
Click the Save button to save the changes to the database. Or Click the Cancel button to cancel the changes.
Figure 12 Sample Screen
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3 Procedures This section contains the various procedures for setting up ATMs in IST/Switch. Images for the screens are included at the beginning of each procedure. For a detailed explanation of each screen, its fields, and its buttons, see “ATM Screen and Field Descriptions” on page 84.
General ATM Setup ATM FIT Entry You can use ATM FIT Entry to query and configure FIT Entry records. FIT Entry records will be used later, during ATM Group configuration, to create FIT lists.
Searching FIT Entry Records 1.
Select ATM FIT Entry from the ATM menu.
2.
Select an institution from the list provided.
3.
Optionally, enter a FIT entry ID to included in the search criteria .
4.
Click the Search button to find matching records.
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Figure 1 ATM FIT Entry - Search Screen
Updating a FIT Entry Records 1.
Search for and locate the record you wish to up date.
2.
Click the row that contains the record. This will open the ATM FIT Entry Detail Screen and display the record details.
3.
Make changes as r equired.
4.
Click the Save button to save the details in the database.
Configuring a New ATM FIT Entry 1.
Select ATM FIT Entry from the ATM menu.
2.
Click the Add button to display the ATM FIT Entry Detail Screen and follow the steps below.
3.
Select an institution from the list provided. FIT Entry rec ords are configured per institution.
4.
Enter an ID that will be used to identify the fit entry record. The ID is alphanumeric and up to 10 characters in length.
5.
Enter institution offset, PAN length, PAN pad, PAN block type, and PIN length. These are required fields.
6.
Enter optional information in Expiry offset and EKPV comkey.
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7.
Enter th e condit ional fields PAN validation, PAN validation data leng th, PIN off set, PIN method, Lang code offset and Decimalization table. These fields are required only when Verify PIN local is checked.
8.
Click the Save button to save the details to the database.
Figure 2 ATM FIT Entry Detail Screen
ATM Supervisor Card You can use ATM Supervisor Card option to configure supervisor cards. Supervisor cards are used at an ATM to when performing administrative transactions. The ATM module validates the PAN for all supervisor transactions performed at the ATM.
Configuring a Supervisor Card 1.
Select ATM Supervisor Cards from the ATM menu.
2.
Click the Add button to display the ATM Supervisor Cards Detail Screen and follow the steps below:
3.
Select an institution from the list provided.
4.
Enter the card number of the supervisor card in the PAN field.
5.
Enter number of PIN retries allowed per day before the c ard is locked out in the the maximum Max PIN failed field.
6.
Enter optional add itional information abou t the c ard.
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7.
Click the Save button to save the details to the database.
Figure 3 ATM Supervisor Cards Detail Screen NOTE:
All other fields are updated during a supervisor transaction.
Deleting a Supervisor Card 1.
Select ATM Supervisor Cards from the ATM menu.
2.
Click the Search button to display the list of records.
3.
Click any record from the search list results that you wish to delete.
4.
Click the Delete button to delete the record.
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Figure 4 ATM Supervisor Card Delete Screen
Updating a Supervisor Card 1.
Select ATM Supervisor Cards from the ATM menu.
2.
Click the Search button to display the list of records.
3.
Click any record from the search list results that you wish to edit.
4.
Update the required fields.
5.
Click the Save button to save the details to the database.
Figure 5 ATM Supervisor Card Update Screen
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ATM State Table Versions The ATM State Table Versions option is used to search for state table records. You can also create state table records by the state table compiler process.
Searching for the State Table Records 1.
Select an institution from the list provided.
2.
Optionally, enter a state table name, and or version.
3.
Click the Search button to find matching records.
Figure 6 ATM State Table Versions Search Screen
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ATM Status Description You can use ATM Status Description option to search the status description records used in the ATM module. The initial set of records are created during installation. You can add or update records using the ATM Status description field, but nor mally there is no need to change the set of records.
Adding a New Status Description Record 1.
Select ATM Status Description the ATM menu.
2.
Select an institution from the list provided.
3.
Click the Add button to open a new row at the top of the table.
4.
Enter the status code, severity and de scription.
5.
Click the Save button to save the details in the database.
Figure 7 ATM Status Description Screen
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Searching the Status Description Records 1.
Select ATM Status Description from the ATM menu.
2.
Select an institution from the list provided.
3.
Optionally enter a sta tus code or s everity level.
4.
Click the Search button to find matching records.
Figure 8 ATM Status Description Search Screen
Updating a Status Description Record 1.
Search for and locate the record you wish to update from ATM Status Description Search Screen .
2.
Make changes as r equired.
3.
Click the Save button to save the details in the database.
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Group Setup You can use ATM Group to define a segment of an ATM network, to setup and configure ATM groups. You can also use this option to add new or edit existing ATM Group records.
Searching for an ATM Group 1. 2.
Select ATM Groups from the ATM menu. Select an institution from the list provided.
3.
Optionally, enter a group ID and/or a network name.
4.
Click the Search button to find matching records.
Figure 9 ATM Groups Search Screen
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Updating a Group Entry Record 1.
Search for and locate the record you wish to up date in the lis t retrieved from ATM Status Description Search Screen .
2.
Click the row that contains the record. This will open the ATM Group Detail screen and display the record details.
3.
Make changes as r equired.
4.
Click the Save button to save the details in the database.
Configuring a New Group 1.
Select ATM Groups from the ATM menu.
2.
Click the Add button to display the ATM Group Detail screen and follow the steps below.
3.
Select an institution from the list provided. Group records are configured per institution.
4.
Enter a mandatory group ID that will be used to identify the group. The ID is alphanumeric and up to 10 characters in length.
5.
Enter a mandatory network name to associate the group with. The ID is alphanumeric and up to 10 characters in length. This is a required field.
6.
Optionally enter the KPE transaction threshold, MAC txn threshold.
7.
Optional check the Surcharge allowed and Go in service flags.
8.
Click the Save button to save the details in the database.
Figure 10 ATM Group Detail Screen
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ATM Cassettes You can use cassette configuration options to define and manage cassette configurations at a group level.
Searching for a Cassette Configuration 1.
Select ATM Cassettes from the ATM menu.
2.
Select an institution from the list provided.
3.
Enter a group ID o r select one fro m the list displayed when you click the search list button.
4.
Click the Search button to find matching records.
Alternately: 1.
Search for an ATM group in the ATM Groups screen.
2.
Click the row containing the group record you want to display.
3.
Click Cassettes to open the ATM Cassettes screen. The list o f cassette configuration records for the group is displayed.
Figure 11 ATM Cassettes Search Screen
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Updating a Cassette Record 1.
Search for and locate the record you wish to update in the list.
2.
Click the row t hat contains the recor d. This w ill open t he ATM Cassettes Detail screen and display the record details.
3.
Make changes as r equired.
4.
Click the Save button to save the details in the database.
Figure 12 ATM Cassettes Update Screen
Configuring a New Cassettes Record 1.
Select ATM Cassettes from the ATM menu.
2.
Click the Add button to display the ATM Cassettes Detail Screen and follow the steps below:
3.
Select an institution from the lis t provided. Cassette records are configured per institution.
4.
Enter a mandatory Group I D or select one from the list displayed when you click the search list button. The group ID must have been previously configured.
5.
Enter a description for the cassette record.
6.
Enter the number of ca ssettes this configuration will supp ort. The ca ssettes table to the right is displayed with rows numbered for each cassette.
7.
Select the cassette configuration type from the list provided.
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8.
9.
In the table, enter the d etails for each cassette: a.
Select the Type from the list provided.
b.
Enter the Denomination to be dispensed from the cassette.
c.
Select the Currency of the denomination.
d.
Enter an Denom ID.
e.
Enter the Max dispense number.
Click the Save button to save the details in the database.
Figure 13 ATM Cassettes Detail Screen
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Dispense Tables You can use the ATM Bill Dispense option to configure dispensing tables for a cassette configuration record.
Displaying a Dispense Table associated with a Cassette Configuration 1.
In the ATM Cassettes screen, search for the ATM Cassette Configuration.
2.
Click theitsrow containing cassette configuration record you are in terested in to display details on the the ATM Cassette Detail screen.
3.
Click the Dispense Table button. This opens the dispense table and displays the list of associated dispense tables.
4.
Click the dispense table row you are interested in to display its details.
Figure 14 ATM Cassettes - Dispense Tables Screen Example:
Assuming the distribution of cassettes as $5, $10, $20, $50 you will have the following configuration: atm.bill 10.842 2 0
0
atm.bill 50.842 0 5
0
atm.bill 1**.842 0 5 0
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If more than one currency is suppor ted in your system, you must define bill dispense entries for each currency suppor ted. You do this by associating the amount to the ISO code for the currency to be dispensed (ISO 4217).
Updating a Dispense Table 1.
Search for a dispense table.
2.
Click the row that contains the record. This will open the ATM Dispense Table Detail Screen and display the record details.
3.
Make changes as r equired.
4.
Click the Save button to save the details in the database.
Configuring a New Dispense Table 1.
Locate a casset te configuration in ATM Cassettes screen and displ ay its details.
2.
Click Dispense Tables to display the Dispense Tables screen.
3.
Click the Add button to open the Dispense Table Detail. The cassette configuration screen is displayed.
4.
For each dispense amount to be handled by the dispense table:
5.
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a.
Click the Add button to open a row in the table.
b. c.
Enter the first dispense amount in t he Amount cell. Select the type associated with the amount from the list provided.
d.
Select the currency of the a mount from the list provided. The list of c urrencies will depend on the set of currencies used in the cassette configura tion.
e.
Enter the number of items to dispense from the set of cassettes. The Remaining to dispense cell is automatically updated and must be "0" when the number of items are correctly entered.
Click the Save button when all entries have been made.
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Figure 15 ATM Dispense Table Detail Screen
ATM Surcharge Rates Searching for a Surcharge Rate Record 1.
Select ATM Surcharge Rates from the ATM menu.
2.
Select an institution from the list provided.
3.
Enter a group ID o r select one fro m the list displayed when you click the search list button.
4.
Click the Search button to find matching records.
Alternately: 1.
Search for an ATM group in the ATM Groups screen.
2.
Click the row containing the group record you are int erested in to di splay its details on the ATM Group Detail screen.
3. Click the Surcharges button to open the ATM Surcharge Rates screen. The list of surcharge rate records configured for the group is displayed.
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Figure 16 ATM Surcharges Search Screen
Updating a Surcharge Rate Record 1.
Search for and locate the record you wish to up date in the lis t of surcharges from ATM Surcharges Search Screen .
2.
Click the row that contains the record. This will open the ATM Surcharges Detail Screen and display the record details.
3.
Make changes as r equired.
4.
Click the Save button to save the details in the database.
Configuring a New Surcharge Rate Record 1.
Select ATM Surcharge Rates from the ATM menu.
2.
Click the Add button to open the detail screen.
3.
Select an institution from the list provided. Surcharge rates are configured per institution and ATM group.
4.
Enter the PAN range to which t he surcharge ra tes will apply in t he PAN range low and PAN range high fields.
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5.
Select rate type. a.
If flat, enter the fixed surcharge amount that will be appl ied to ea ch transaction from an ATM using the rate record.
b.
If rate type Percent, is selected the Percent rate table is displ ayed. Enter one or more ranges and the percentage surcharge rate.
c. 6.
i.
Click the Add button to open a row in the table
ii.
Enter the low and high value of the amount range.
iii.
Enter the percentage that is to be use d to calculate the surcharge to apply to each transaction.
Repeat for each applicable range.
Click the Save button to save the details in the database.
Figure 17 ATM Surcharges Detail Screen
ATM FIT List You can use ATM FIT Lists option to configure lists of Financial Institutions Tables (FIT). A FIT list defines the set cards that can be used at an ATMs. Multiple FIT Lists can be configured for each group.
Searching for a FIT List 1.
Select ATM FIT Lists from the ATM menu.
2.
Select an institution from the list provided.
3.
Select a group from the list d isplayed when the search list button is clicked.
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4.
Click the Search button to find matching records.
Alternately: 1.
Search for an ATM group in the ATM Groups screen.
2.
Click the row containing the group record you are int erested in to di splay its details in the ATM Group Detail screen.
3.
Click the FIT Lists button to open the ATM FIT Lists screen.
The list of fit list records for the group is displayed.
Figure 18 ATM FIT List Search Screen
Updating a Fit List Record 1.
Search for and locate the record you wish to up date in the lis t retrieved from ATM FIT List Search Screen .
2.
Click the row that contains the record. This will open the ATM FIT List Detail Screen and display the record details.
3.
Make changes as r equired.
4.
Click the Save button to save the details in the database.
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Figure 19 ATM FIT Lists Detail Edit Screen
Configuring a new FIT List 1.
Select ATM FIT Lists from the ATM menu. FIT lis ts records are co nfigured per institution per group.
2.
Click the Add button to display the ATM FIT Lists Detail screen and follow the steps below.
3.
Select an institution from the list provided.
4.
Enter the group ID of the group for which the FIT lists is to be c onfigured, or click the search list button to display the Group list and select one. The ID is alphanumeric and up to 10 characters in length.
5.
Click the Add button to open a row in the table.
6.
Enter a FIT.
7.
Enter the indirect state to associate with the FIT record.
8.
Click the search list button to display a list of fit e ntry rec ords. These are the
9.
records created using the ATM FIT Entry screen. Select one to a ssign to the FIT record. The details are displayed in the columns to the right.
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10. Click the Add button to configure additional FIT records as required. 11. Click the Save button to save the details in the database.
Figure 20 ATM FIT List Detail Screen
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ATM Unit Setup You can use ATM Setup option to configure and define the functions of each ATM Unit. It is used to define operating parameters such as: the type of transactions supported, device keys, MACing, and PIN processing. In addition the cassette configuration, dispense, surcharge and support FITs are also specified.
Searching for an ATM 1.
Select ATM Unit Setup from the ATM menu,
2.
Select an institution from the list provided.
3.
Enter a group ID or click the Search button and select one from the list displayed.
4.
If required enter an optional Unit number.
5.
If required enter a Terminal ID. NOTE:
6.
Terminal is optional based on the screen display. The Group name or Terminal ID are limited to the number of retrieved records.
Click the Search button to find matching records.
Figure 21 ATM Unit Setup Search Screen
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Configuring a new ATM Record 1.
Select ATM Unit Setup from the ATM menu.
2.
Click the Add button to display the ATM Unit Detail screen and follow the steps below.
3.
Select an institution from the list provided. ATM records are configured per institution.
4.
Enter a Group ID or click the Search button and select one from the list displayed. The group ID must have been previously configured.
5.
Enter the Unit n umber assigned to t he ATM. It must unique within the group.
6.
Enter the Terminal ID assigned to the ATM.
7.
General Tab
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a.
Enter or select the unit information details in Unit Information section.
b.
Enter or select the location details in Location section.
c.
Select the required check boxes in Allowed Transaction Types & Functions section.
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Figure 22 ATM Unit Setup Detail - General Tab Screen 8.
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Cassettes & Dispensing
a.
Enter the Cassette configuration the ATM will use or click the Search button and select one from the list displayed. Cassette configuration records are setup using the Cassette Configuration screen.
b.
Enter the Dispense Table the ATM will use or click the Search button and select one from the list displayed. Dispense tables are setup using the Dispense Tables screen accessed via the Cassette Configuration screen.
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Figure 23 ATM Unit Setup - Cassettes & Dispensing Tab Screen 9.
Device K eys
a.
Enter the Terminal Master K ey (TMK) information for the ATM: specify the key length, the encrypted key values (Ke y 1 and 2 in HEX), the check digits, and check the current key.
b.
Enter the Terminal PIN Key (TPK) information for the ATM: specify the key length, the encrypted key values (Ke y 1 and 2 in HEX), the check digits, and check the current key.
c.
i.
Enter the threshold values.
ii.
The TPK count and TPK exchange date/time are updated at runtime.
Enter the Terminal MAC Key (TAK) information for the ATM: specify the key length, the encrypted key values (Ke y 1 and 2 in HEX), the check digits, and check the current key. i. ii.
d.
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Enter the threshold values. The TAK count and TAK exchange date/time are updated at runtime.
If the manufacturer is NCR, optionally enter the NCR specific MAC parameters.
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Figure 24 ATM Unit Setup - Device Keys Tab Screen
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10. Triton
The Triton tab is enabled only when the manufacturer is set to "Triton”. a.
Enter the Triton Configuration parameters.
b.
The items under ATM Status Parameters are updated at runtime, and are display only.
c.
Enter the optional messages to be us ed at t he ATM.
Figure 25 ATM Unit Setup - Triton Tab Screen
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11. FIT List
a.
Enter the ID of the FIT list record that the ATM will use, or click the Search button and select one from the list displayed. FIT list records are setup at the Group level using the ATM FIT Lists screen. The FIT records contain the FIT list record selected are displayed in the table below the entry.
Figure 26 ATM Unit Setup - FIT List Tab Screen 12. Click the Save button to save the details in the database.
Bringing an ATM Unit Online After setting all required parameters for the A TM Unit, it is brought online by issuing a loadall command from the ATM Manager:
Loading an ATM Unit 1.
Open the ATM Monitor and locate the ATM Unit.
2.
Display its details by clicking its ic on. The ATM Unit are dis played in the ATM Unit Status screen.
3.
Click Maintain Unit.
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4.
Click the Load ALL command button.
ATM Monitor The ATM Monitoring system reports any malfunctioning ATM devices. You can access the ATM Monitor by selecting it from the ATM menu options.
Figure 27 ATM Monitor Screen The screen has four sections: Sections
Descriptions
Context Tree
Represents the ATM network as a tree - Institutions, Networks and Groups.
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Sections
Descriptions
Institution - Network
Displays summary information at the institution, network and group levels, depending on what is selected in the Context Tree.
ATM List
Displays the ATMs within a group, or the ATMs retrieved based on the results of search operation initiated via the Find tab.
Find
Displays thelist filter and search options thatATM allowList a user narrow the of ATMs displayed in the tab.to
NOTE:
Each section except for Find can be:
Expanded or contracted by double clicking inside the tab. Resized by dragging vertically or horizontally between the tabs.
Viewing ATM Status You can view the status of ATMs by the institution, network, or ATM group level, or by the individual ATM. There are two methods of accessing the information you need to view:
Search elements in the Find tab on the right. Select a node in the Context Tree to activate the related filter.
Both of these search methods are explained in the following procedures:
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Using the Find Tab You can initiate a search using the options in the Find tab. Search criteria is chosen from the options below: 1.
Enter or s elect the Inst ID & nam e from the s earch list.
2.
Select one or more options in Networks. The filtered results displays in the ATM List tab.
3.
Select one or more options in Groups. The filtered results displays in the ATM List tab.
4.
Select one or more options in ATMs that are. The filtered results displays in the ATM List tab.
NOTE:
Online
ShowATMsthatareonline.
Offline
Show ATMs that are offline.
In Supervisor mode
ATMs that are in supervisor mode.
Warning
Show ATMs that have a warning status.
Selections from the context tree may pre-fill data in the above mentioned fields. Also, making a selection in one of those fields will automatically affect the display of information in the Institution-Network tab.
5.
Enter a known unit number within the selected institution in Unit field.
6.
Enter a known terminal ID within the selected institution in Terminal ID field.
7.
Enter the ATM location in Location field. NOTE:
8.
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The Unit, Terminal ID and Location fields are used to search these fields.
Click the Search button to find matching records.
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Using the Context Tree Tab 1.
Click the Institutions node. The institution's summary information in the Institution - Network tab displays.
2.
Click the Network node. The network's summary information in the Institutio n Network tab and its link to its institution displays.
3.
Click the Group node. The group's summary information in the Institution Network tab displays.
4.
Select a Node. The summary information in the Institution - Network tab displays in Institution, Network and Group tables.
Figure 28 ATM Monitor - Context Tab Screen
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Figure 29 Institution - Network Tab Screen Selected Node
Filer and Search Elements
Institutions
All tabs are enabled, and the Inst ID & name is populated with the list of institutions that have at least one Network/Group configured.
Institution ID
Inst ID & name (disabled). Displays the selected institution in the combo box.
Network
Inst ID & name (disabled). Networks (disabled). Displays only the selected network.
Group
Inst ID & name (disabled) Networks (disabled). Displays only the group’s network. Groups (disabled). Displays only the selected group; same behaviour as network panel).
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ATM Manager Maintain an ATM Group 1.
Click the Maintain Group button in the ATM Monitor Screen on page 52 . The ATM Manager window opens. You will be prompted to select a node before sending a group level command.
Figure 30 ATM Manager - Maintain Group Screen Refer to Command List section for more information on the buttons.
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Maintain an ATM Unit To send commands to an ATM unit: 1.
Locate the ATM in the ATM List tab.
2.
Click it to open the ATM Unit Status screen.
Figure 31 ATM Unit Status Screen 3.
Click Maintain Unit to open the ATM Manager window.
4.
Click the required command button. The node th e ATM unit is connected to is displayed in the Node drop-down list.
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Figure 32 Maintain Unit Screen
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Command List The following is a list of commands:
ATM Server Commands Applicable Level
Clicking This Button
Description
Show Bill Table
Bill table associated with the device.
Show Cassette Cfg
Cassette configuration associated with the device.
Denom Table
BNA denomination for the given device.
Show Device
Group Information, ATM information, state table, device state information, DES keys information for the given device.
Show Status
Status and fitness for the given device.
Show Fitness
FIT information for the given device. This information is retrieved from ATMFIT, ATMFITENTRY tables.
Device (unit)
Show State Table
HOSTSTATE and OPKEY information from the State table image file.
Device (unit)
Update ATM
Update shared memory with information from ATM table.
Device (unit) or ALL
Update Group
Update shared memory with information from ATMGROUP table.
Group or ALL
Update FIT Inst
Update shared memory with information from ATMFIT, ATMFITENTRY tables.
Institution or ALL
Update Opkey
Update shared memory with OPKEY information from the state table image file.
ALL (System)
Update Host State
Update shared memory with HOSTSTATE information from the state table image file.
ALL (System)
Update Bill Table
Update shared memory with Bill table information for the device ATMDISPENSECFG and ATMDISPENSEITEM tables.
ALL (System)
Update Cassette Cfg
Update shared memory with cassette configuration from ATMCASSETTECFG table.
ALL (System)
Update Route
Update shared memory with ATM server route
ALL (System)
Log Off
information from ATMSRV_ROUTE table. Turn Off Logging for the device.
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ATM Server Commands Applicable Level
Clicking This Button
Description
Log On
Turn On logging for the device.
Mark Idle
Markthegivendeviceidle.
Show Route
Show ATM server route table loaded in shared
Device(unit)
memory.
ATM Commands Clicking This Button
Description
ApplicableLevel
Into Service
This command is used to place the ATM terminalInst, Group, Device in service. The terminal can then accept (unit), ALL customer transactions. Use this option after the ATM has been out of service. This might happen if branch personnelserviced the ATM or the operator set it out of service for any reason.
Out of Service
This command places the ATM terminal Inst, Group, Device temporarily out of service. If the terminal is in the (unit), ALL middle of a transaction, the A TM stays in service. This request successfully executes when the ATM is idle. Use this option any time you wish to
Clear Status
The ATM server maintains a status list for each ATM terminal. The list holds the last 5 status codes returned by the ATM. Use "all" following the clear status command to remove all status codes. Specify the error code for the status_number to remove only that item from the list. This option is used for information only. Clearing the status has no effect on how the ATM server processes transactions at the ATM. To actually bring a malfunctioning device back on-line, use the clear fitness command.
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ATM Commands Clicking This Button Clear Fitness
Description
ApplicableLevel
The ATM server maintains a status for each ATM sub device. The status details the functionality (or fitness) of the sub device. When the ATM server discovers a
Inst, Group, Device (unit)
malfunction the sub devices, sets a status flag in forone thatofdevice and takes ititout of service. Once the sub device has been corrected, a clear fitness command must be issued to inform the ATM server that the sub device is now functional. You can specify "all" to clear the status of all the sub devices or you can specify the device_name listed below: dep
Depository
dip
Dispenser
div
Delivery device
dvr
Divert device
arm
Alarm status
jpt msc
journal printer miscellaneous status
rpt
receipt printer
trp
trapstatus
Load All
This command loads all data to the ATM. Use Inst, Group, Device this command when a new ATM is added to he t (unit) network, when a new state table has been created, or you suspect that a device has lost its previously-loaded state table information.
Load Date
Loads the current date into the ATM.
Load EMV
Loads the EMV_DEF configuration in the state.tbl into the specified ATM unit.
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ATM Commands Clicking This Button Load FIT
Description
ApplicableLevel
This command loads the Financial Institution Inst, Group, Device Table (FIT) into memory. The FIT information (unit) is loaded from ATMFIT and ATFITENTRY tables. The indirect state field is used to associate with awhenever financial you institution.the Usecardholder this command are adding a new terminal to the system, changing the indirect state, or when you suspect that the FIT table has been corrupted.
Load Misc
This command loads the CONFIG, MISC_CONFIG_DATA, and TIMER _DEF sections from the state table file into the ATM terminal. Use this command whenever you change one of the parameter values defined in one of the sections. Compile the state table file before issuing this command. For BNA, this command includes the “Enhanced Parameters Options” defined in the state table. These options are defined only for NDC ATMs.
Inst, Group, Device (unit)
Load Screen
This command loads the state screens into the ATM terminal’s memory. Use this command whenever you change or add a new screen to the SCREEN _DEF section in the state table file. New screens will also require a change in the STATE_TABLE section, in which case a load state command should also be issued. Note that you will need to re-compile the state table before issuing the load command.
Inst, Group, Device (unit)
Load Screen Set
Loads into the ATM a particular screen from the state table.
Inst, Group, Device (unit)
Load State
This command is used whenever the ATM Inst, Group, Device state flow logic, as defined in the (unit) STATE_TABLEsection of the state table file, has been changed. Compile the state table file and then issue this command to load the state flow into the ATM terminal’s memory.
Load Fmttemps
Load format templates. This is a Diebold only command.
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ATM Commands Clicking This Button
Description
ApplicableLevel
Load Mac
This command generates a new Message Authentication Key to be loaded to the device. It is also used to load MAC keys to a group of ATMS.
Inst, Group, Device (unit)
Load Macsel
This option is used only by NCR devices to load the Selective Message Authentication Key configuration to an ATM. It can also be used at the group level.
Inst, Group, Device (unit)
Load KPE
Load a Pin Encryption Key to a single ATM or group of ATMS.
Inst, Group, Device (unit)
Load Key
Forces a device to accept new encryption keys. Under normal operations the switch automatically injects new keys to each ATM using a pre-configured interval. This option allows you to load keys outside of the regular interval.
Inst, Group, Device (unit)
Get Counters
Stores the information of the counters before Inst, Group, Device they get reset. With this approach, the counters (unit) from the ATM and the counters reported by the ATM subsystem will be synchronized.
Get H/W Config
This command is available only for NDC. This command sends a request to get hardware configuration information from the ATM.
Get Supplies Data
This command is available only for NDC. The Inst, Group, Device request returns the fitness of al l the ATM internal (unit) devices, including BNA. The command response is the status messagefrom the ATM which updates the internal device supplies status and fitness within the ATM system.
Get Fitness Data
This command is available only for NDC. The request returns the fitness of all the internal devices that are part of the terminal. The command response is the status message from the ATM. It updates the internal device fitness within the ATM system. This command supports BNA, as well as other devices.
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ATM Commands Clicking This Button Get BNA Def
Description
ApplicableLevel
Requests the BNA configuration from the terminal. When the response is received, the terminal configuration is validated against the configuration of the ATM system. If any
Inst, Group, Device (unit)
difference between the two is detected, a no “Fatal Error” is recorded in the debu g file, and further BNA transactions are allowed. Start EJ
Requests the electronic journal upload to the ATM, and processes the messages coming from the device. The “block size” parameter of the command is optional for NCR and specifies the size of the EJ message. The default value is 350, which is the maximum block size allowed.
Inst, Group, Device (unit)
Stop EJ
Stop the electronic journal upload. This command can be issued after the electronic journal upload has started and before it is completed.
Inst, Group, Device (unit)
BNA Supply counters
Get BNA supply counter for Wincor.
Inst, Group, Device (unit)
Correcting Common ATM Faults This section provides ATM operations personnel with the methods and procedures to identify, correct, and clear ATM operating faults. A faulty condition is eventually isolated to either a particular device or a sub-device in the ATM network or to ATM configuration and operating data in the ATM subsystem. Examples of possible faults are as follows:
ATM unit failure (e.g due to loss of power) Hardware devices within an ATM unit such as: bill dispense cassettes, receipt printers, journal printers, card readers, security PIN decrypting device, envelope cassette, etc. Memory locations that contain FIT tables, State tables, Miscellaneous timers, Device keys Communication devices such as modems and transmission facilities.
Examples of possible faults with the ATM subsystem configuration or operating data:
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State tables, FIT tables,
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Screen tables, Miscellaneous data (e.g. timers), Device Keys table, Device configuration, Netw ork Id or BIN, PIN verification tables, Transaction related data (e.g. currency codes, card types), Language data.
Procedures of Correcting Common ATM Faults A corrupt or incorrect encryption key problem manifests itself when the ATM rejects most or all cards with PIN verification errors. Encryption issues typically occur when the terminal malfunctions during a routine key exchang e and is unable to notify IST/ Switch of the error. Under normal operations, new PIN Encr yption Keys (PEK or KPE) are automatically injected into each ATM Terminal at a pre-configured interval. You can execute this utility to supersede this pre-configuration . If you suspect that a malfunction at the ATM is caused by corrupt or incorrect encryption keys, use the following procedure: 1.
In the ATM Monitor screen loc ate the ATM unit w ith the pr oblem, and cli ck it to display it's details in the ATM Unit Status screen.
2.
Next, select Maintain Unit to open the ATM Manager.
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Figure 33 Maintain Unit Screen 3.
Select the Load Key from the list o f command buttons and follow the instructions.
See the section on “ATM Monitor” on page 52 for details on using the ATM Manager.
Remote Key Management Commands Applicable Level
Clicking This Button
Description
Generate RSAP
GenerateRSAkeypair.
Val PK Int Sign
(NCR only) validate pk signature for internal institution.
Inst
Val PK Ext Sign
(NCR only) validate pk signature for institution.
Inst
Auth Request
(NCR only) authentication request for device(s)
Device (unit)
Init Key Load
(NCR only) load master key for device(s).
Remote Key Load
(NCR only) exec auth_req and init_key_load for device(s).
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Remote Key Management Commands Applicable Level
Clicking This Button
Description
Gen Cert Req
(DBD only) generate cert request for inst. The certificate is created at in the $ISTDIR/ files/ atm/remote_key_management location as pkcs_10_.pem. This file is in PKCS#10 format. (DBD only) val cert for inst, level is one of (R)oot,P(rim),S(ec). This will import the files received from Diebold into IST database. The file received is in PKCS#7 format.
Val PKCS7
Inst
Inst
Val Cert Req
(DBD only) validate PKCS#7 files received from Diebold.
Inst
Cert Exchange
Exchange certificates with ATM. This command will send the HOST certificate to the ATM and request for the ATM’s certificate.
Device (unit), ALL
Remote Key Trans
Initiate remote key load sequence. This will send the Terminal Master Key to the ATM and also update the IST database with the new Terminal Master Key.
Device (Unit). ALL
Load Master Key
Remote load of terminal master key, no arguments, both certificate, signature. Applicable for all ATM types.
Inst, Group, Device (unit)
Get RKM Capability
Get RKM capability, signature vs certificate for device(s). This is applicable to Wincor only.
Inst, Group, Device (unit)
NOTE:
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When you click any one of the buttons in the command list, the Command Result is displayed as shown in the Server Response Screen .
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Figure 34 Server Response Screen
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General Inquiry ATM Electronic Journal You can use this ATM Electronic Journal option to search for ATM electronic journal files stored by the Electronic Journal (EJ) process.
Searching the ATM Electronic Journal Records 1.
Select ATM Electronic Journal from the ATM menu.
2.
Select an institution from the list provided.
3.
Enter a group ID o r select one fro m the list displayed when you click the search list button.
4.
Optionally enter the following: Unit number Start date from Start date to.
5.
Click the Search button to find matching records.
Figure 35 ATM Electronic Journal Search Screen
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Viewing the Details of an ATM Electronic Journal Record 1.
Locate the record in th e table after searching for the ATM Electronic Journa l.
2.
Click the row containing the record you are int erested in to di splay its details on the ATM Electronic Detail Screen .
Figure 36 ATM Electronic Detail Scree n
ATM Status History Searching the ATM Status History 1.
Select ATM Status History from the ATM menu.
2.
Select an institution from the list provided.
3.
Enter a group ID or select one from the list displayed when you click the Find button.
4.
Optionally enter information in the following fields: Unit Start Date from Start date to Status.
5.
Click the Search button to find matching records.
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Figure 37 ATM Status History Search Screen
ATM Totals and Balance Searching for ATM Totals and Balance 1.
Select ATM Totals and Balance from the ATM menu.
2.
Select an institution from the list provided.
3.
Enter a group ID or select one from the list displayed when you click the Find button.
4.
Optionally enter information in the following fields: Unit Terminal ID.
5.
Click the Search button to find matching records.
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Figure 38 ATM Total and Balance Search Screen
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Viewing the Totals and Balance Details for an ATM 1.
Search for and locate the record you wish to view in the table.
2.
Click the row that contains the record. This will open the ATM Totals and Balance Detail Screen and display the record details.
Figure 39 ATM Totals and Balance Detail Screen
ATM Remote Key Management You can use ATM Remote Key Management option to search the remote key management records created using the remote key commands in ATMCMD. These commands are executed, via the ATM Manager.
Searching for ATM Remote Key Management Records 1.
Select ATM Remote Key Management from the ATM menu.
2.
Select an institution from the list provided.
3.
Enter a group ID or select one from the list displayed when you click the Find button.
4.
Optionally enter a Unit number.
5.
Select an ATM model from the list provided.
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6.
Click the Search button to find matching records.
Figure 40 ATM Remote Key Management Search Screen To display the certificate information click a row in the table. Depending on the ATM model either ATM Remote Key Management - Diebold Screen or ATM Remote Key Management - NCR Screen information will be displayed.
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Figure 41 ATM Remote Key Management - Diebold Screen
Figure 42 ATM Remote Key Management - NCR Screen
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ATM Institution Remote Key Management Searching for ATM Institution Remote Key Management Records 1.
Select ATM Institution Remote Key Management from the ATM menu.
2.
Select an institution from the list provided.
3. 4.
Select an ATM model from the list provided. Click the Search button to find matching records.
Figure 43 ATM Institution Remote Key Management Screen To display the certificate information click a row in the table. Depending on the ATM model, either ATM Institution Remote Key Management Detail - Diebold Screen or ATM Institution Remote Key Management Detail - NCR Screen information displays.
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Figure 44 ATM Institution Remote Key Management Detail - Diebold Screen
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Figure 45 ATM Institution Remote Key Management Detail - NCR Screen
ATM Institution External Signature You can use this ATM Institution External Signature option to search signature/ certificate for an institution provided by an external institution.
Searching the ATM Institution External Signature Records 1.
Select the ATM Institution External S ignature from the ATM menu.
2.
Select an institution from the list provided.
3.
Select an external institution fro m the lis t provided.
4.
Enter the key version.
5.
Enter the external PK version.
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Figure 46 ATM Institution External Signature Search Screen
Viewing the Details of an ATM Institution External Signature Record This screen is used to view the signature/certificate information for an institution provided by an external institution. 1.
Locate the record in t he table after searching for the ATM Institution External Signature.
2.
Click the row containing the record you are int erested in to di splay its details on the ATM Institution External Signature Search Screen .
Figure 47ATM Institution External Signature Detail Screen
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ATM Log Supervisory You can use ATM Log Supervisory screen to view logged supervisory messages for supervisory operations such as ’Totals inquiry/reset’, ’Cash management’ (cash add, cash subtract, cassette reset e.t.c).
Searching ATM Log Supervisory Records 1. 2.
Select ATM Log Supe rvisory fr om the ATM menu. Select an institution from the list provided.
3.
Select the group name from the list provided.
4.
Optionally, enter the Shclog ID and Unit to include in the search criteria.
5.
Click the Search button to find the matching records.
Figure 48 ATM Log Supervisory - Search Screen
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Viewing the ATM Log Supervisory Details 1.
Search for and locate the record you wish to view in the table.
2.
Click the row that contains the record. This will open the ATM Log Supervisory Totals Log Screen or ATM Log Supervisory Cash Management Log Screen and display the record details. NOTE:
The fields in the detail screen displays based on the function code. Refer ATM Log Supervisory Totals Log Screen and ATM Log Supervisory Cash Management Log Screen.
Figure 49 ATM Log Supervisory Totals Log Screen
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Figure 50 ATM Log Supervisory Cash Management Log Screen
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4 ATM This Screen and Field Descriptions chapter describes all the screens within the ATM components. It also elaborates on the available fields, standard features and buttons for all the screens. In this section, the screens and their information are listed in the alphabetical order. The ATM screens are used to configure and maintain the records for the ATM network. They are accessed from the ATM option on the menu bar in the IST/Switch application: Accessing a particular screen is explained under each menu option. It tells you how to access the screen from the IST/Switch main menu. For example: where:
IST Switch-->ATM-->General ATM Setup-->ATM FIT Entry
IST Switch
Is the main link.
ATM
Is the ATM component.
General ATM Setup
Is a menu option under ATM component.
ATM FIT Entry
Is the sub-menu under General ATM Setup menu.
To access ATM menu option: IST Switch-->ATM
Figure 1 ATM Options
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When the Search button appears in the access flow, it implies that the necessary search fields have been completed.
NOTE:
For example: IST
Switch-->ATM-->Group Setup-->ATM Groups
-->Search button.
The ATM component has the following functions:
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General ATM Setup Group Setup ATM Unit Setup ATM Monitor General Inquiry
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ATM Monitor The ATM Monitor option is used to monitor ATMs. To access this screen: IST Switch-->ATM-->ATM Monitor
Figure 2 ATM Monitor Screen The ATM Monitor screen has 4 sections or tabs. Each tab displays a certain type of information or performs a particular function. Tab
Description
Context Tree
Displays the hierarchy of ATMs.
Institution-Network
Displays summary information for the item selected in the context tree.
ATMList Find
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DisplaystheATMs. Displays fieldsyou canusetosearch for aspecific ATM.
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Changing the Screen Display You can expand and collapse the tabs using two different methods. If you double-click in a tab, the tab will resize to fill the screen and hide the other tabs. If you double-clic k again, the screen will return to its default display. Clicking the Refresh button also returns the screen to its default display. The other method is to move the cursor between two tabs. The cursor changes to expand cursor as shown in the following diagram.
an
Figure 3 Horizontal and Vertical Expansion Cursor When the cursor changes, press the main mouse button and increase or tabs as needed.
decrease the
The Find tab does not resize.
Context Tree Tab The context tree tab displays the ATM in tree screen. The tree begins with the institution and shows the networks and groups that belong to the institution in the hierarchy. Each institution or network node can be opened to display the network nodes or group nodes that belong to it. The color of the node represents the most severe problem of any single ATM within that hierarchy. These colors are described in Screen Conventions section. When you click on a node, the summary information for that node is display ed in the Institution-Network tab.
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Figure 4 Context Tree tab
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Institution-Network Tab Displays the summary information for the node (institution, network, or group) that is selected in the context tree and the summary information for the node(s) that is higher than the selected node. For example, clicking on the institution node displays the institution’s summary information in the Institution-Network tab. While clicking on the group node displays the group’s summary information, along with the summary information of the network to which it belongs, and the institution to which the network belongs. Institution Summary
The name or identifier of the institution.
Networks: Number of ATM networks the institution has. Groups: Number of groups the institution has. ATMs: Number of ATMs that belong to the institution.
Network Summary
(Network name): The name or identifier of the network.
Groups: Number of groups the network has. ATMs: Number of ATMs that belong to the network.
Group Summary
(Group name): The name or identifier of the group.
ATMs: Number of ATMs that belong to the group. DBD: Number of Diebold ATMs NDC: Number of NCR ATMs WDB: Number of Wincor ATMs running Diebold TCS emulation WND: Number of Wincor ATMs running NDC emulation TRN: Number of Triton ATMs
Figure 5 Institution - Network Tab
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ATM List Tab The ATMs are displayed in the ATM list depending on the choices made in the context tree, institution-net work tab or Find dialog.
Figure 6 ATM List tab Each ATM is represented by an icon the indicates the ATM’s current state. ATMIcon
Description Online
Supervisor Mode
Warning
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ATMIcon
Description Cassette Low
Offline
Loading
Additional information about the ATM is available if you move the cursor over the icon.
Figure 7 ATM Additional Information
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Find Tab The Find tab allows you to search within the available conte xt. As selections are made in the context tree, the relevant portions of the Find tab are completed. When this is selected
This search criteria
Noselections
InstID&name Networks Groups ATMs that are Unit Terminal ID Location
Has this status Available Available Available Available Available Available Available
Institution
InstID&name Networks Groups ATMs that are Unit Terminal ID Location
Prefilled and disabled List available Available Available Available Available Available
Institution and network
Inst ID & name Networks Groups ATMs that are Unit
Prefilled and disabled Prefilled and disabled List available Available Available
Terminal ID Location
Available Available
Inst ID & name Networks Groups ATMs that are Unit Terminal ID Location
Prefilled and disabled Prefilled and disabled Prefilled and disabled Available Available Available Available
Institution, network, and group
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Figure 8 IST Find tab
Field Descriptions Institution ID & name Mandatory
The name and ID of the institution whose ATMs you are searching for. Networks Optional
The name of the network whose ATMs you are searching for. Groups
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Optional
The name of the group whose ATMs you are searching for. ATMs that are Optional
The status of the ATMs for which you are searching. Unit Optional
The unit of the terminal for which you are searching. Terminal ID Optional
The ID of the terminal for which you are searching. Location Optional
The location of the terminal for which you are searching.
ATM Monitor Buttons Button
Description Displays the ATM Manager - Maintain Group page. Updates the status information from the system.
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ATM Unit Status To access this screen: IST Switch-->ATM-->ATM Monitor-->(click on ATM in ATM List)
Figure 9 ATM Unit Status Screen
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Field Descriptions All the fields in the ATM Unit Status screen are display fields. Inst ID & name
The institution to which the group belongs. Network name
A user defined network name that is used to identify a set of groups. The network name is unique within an institution. Group name
User defined name used to identify the group. Severity
The severity level of the status. Fault
The current fault value of the ATM. Unit
The ID assigned to the ATM. The ID must be within the range 1 to 999, and must be unique per group. Terminal ID
The terminal ID assigned to the ATM Unit. It should be unique per institution. The value is 8 characters except for Triton ATMs where the value can be up to 15 characters. Current node
The current node of the ATM. Last out of service date
The last date and time the ATM was out of service. Last message time
The time of the last message from the ATM. Cassette Balance Table
This table displays the current balance in each cassette configured for the ATM.
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Cassette#
The number of the cassette being reported on. Reject Count
The number of bills rejected. Currency
The currency of the item dispensed from the cassette. Current Balance
Current balance of the money in the cassette. Reset Date
The last date and time the cassette was reset. Transaction Totals Table This table displays statistical information for the ATM
TranType
The type of transaction. Valid values are: Value
Description
1
Withdrawal
2
Deposit
3
Transfer
4
Balance/inquiry
5
Payment(loan/bill)
Count
The sequential number of this transaction since the last reset. Currency
The currency of the transaction. Amount
The amount of this transaction.
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Reset Date
The last date and time the cassette was reset.
ATM Unit Status Buttons Button
Description Displays the ATM Manager - Maintain Unit: (Maintain Unit ).
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ATM Manager The ATM Manager screen is used to issue ATM commands. There are two versions of this screen.
Maintain Group Maintain Unit
The screens have the same fields and functionality so both are described here. The ATM Manager form lets you perform the following functions: Put one or more devices into service Take one or more devices out of service Show a device status Load ATM FIT (Financial Institution Tables) to a device Load ATM states (most models) to a device Load ATM screens (most models) to a device Load miscellaneous information to the device Initialize the device (states, fits, configuration and screens) in one step Change encryption keys with a device Clear the IST/Switch servers' idea of the fitness of each subdevice for an ATM device Clear the reported status codes for a device Update ATM units Load MACs and Selective MACs
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Maintain Group To access this screen: IST Switch-->ATM-->ATM Monitor-->Maintain Group button
Figure 10 ATM Manager - Maintain Group
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Maintain Unit To access this screen: IST Switch-->ATM-->ATM Monitor-->(click on ATM in ATM List)-->Maintain Unit button
Figure 11 ATM Manager Maintain Unit
ATM Server Commands Button
Description
Denom Table
Display the BNA denomination for the device.
Markidle
Mark the device as idle.
Show Bill Table
Shows the bill table associated with the device.
Show Cassette...
Show the cassette configuration for the device.
Show Device
Displays the and group information, ATM information, state table, device state information, DES keys information for the device.
Show Fitness
Display FIT information for the device.
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Button
Description
Show Route
Show the ATM server route table loaded in shared memory.
Show State Table
Displays the HOSTSTATE and OPKEY information.
Show Status
Display the status and fitness for the device.
Update ATM
Update share memory with information from the ATMGROUP table.
Update Bill Table
Updated shared memory wit h the HOS TSTATE information from th e state table.
Update Cassette
Update shared memory with Cassette Configuration screen the ATMCASSETTECFG file.
Update Fitness
Update shared memory with information from the ATMFIT and ATMFITENTRY tables.
Update Group
Update shared memory with information from the ATMGROUP table.
Update Host St...
Update shared memory with the HOSTSTATE information from the state table.
Update Opkey
Update shared memory with the OPKEY information from the state table.
Update Route
Update shared memory with the ATM server route information from the ATMSRV_ROUTE table.
ATM Commands Button
Description
Clear Fitness
Informs the ATM server that the sub-device is now functional. This command clears any error conditions previously detected at the device. Possible sub-devices are: Depository, Dispenser, Delivery device, Divert device, Alarm status, Journal printer, Miscellaneous status, Receipt printer, Trap status.
Clear Status
Clears the status list from the ATM. This command does not affect how the ATM server processes transactions at the ATM. Use Clear Fitness to bring a malfunctioning device back online.
Get BNA Def
Requests BNA configuration from the terminal. If the BNA configuration of the ATM does not match the BNA configuration of the ATM system, a fatal error is recorded in the debug file, and no fur ther BNA transact ions are allowed.
Get Counters
Stores the information of the counters before they get reset. With this approach, the counters screen the ATM and the counters reported by the ATM subsystem are synchronized.
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Button
Description
Get Fitness Data
Requests the fitness of all int ernal devices that are part of t he terminal. The internal device fitness within the ATM system is updated with this information. This command is for NDC terminals only.
Get H/w Cfg
Gets the hardware configuration information from the ATM. This command is for NDC terminals only.
Get Supplies D...
Requests the fitness of all the A TM internal devices. The int ernal device supplies status and fitness within the ATM system is updated with this information. This command is for NDC terminals only.
Into Service
Places the ATM in service. Use this option after someone has taken the ATM out of service.
Load All
Loads all data to the ATM.
Load Date
Loads the current date into the ATM.
Load EMV
Loads the EMV-DEF configuration in the state_tbl into the specified ATM unit.
Load Fitness
Loads Financial Institution Table (FIT) into memory.
Load Fmttemps
Loads the format templates. This command is for Diebold terminals only.
Load Key
Forces the ATM to accept a new encryption key. Under normal operations, the switch automatically injects new keys to each ATM using a preconfigured interval. This command can be used outside of the preconfigured interval to load new encryption keys.
Load KPE
Loads a PIN Encryption Key to a single or a group of ATMs.
Load Mac
Generates a new Message Authentication Key to be loaded to a single ATM or a group of ATMs.
Load Misc.
Loads the CONFIG, MISC_CONFIG_DATA and TIMER_DEF sections from the state table file into the ATM terminal.
Load Screen
Downloads screens to the ATM. Screens determine how the information is presented to the customer. Some devices accept only textual information, while others accept graphical information. These screens are either created at the switch or are already resident in the device. Use this option when a new device is added to the network, when a change in the device configuration occurs , or when you suspect that the device has l ost its previously loaded information.
Load Screen Set
Loads a pa rticular screen from the state table.
Load Selmac
Loads the Selective Message Authentication Key configuration to an ATM or a group of ATMs. This command is for NCR terminals only.
Load State
Loads the state flow logic from the STATE_TABLE to the ATM.
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Button
Description
Out of Service
Places the ATM temporarily out of service. When in this state, the ATM will not accept customer transactions. This state is often used when work needs to be performed on the device.
Start EJ
Requests the electronic journal upload to the ATM.
Stop EJ
Stops the electronic journal upload.
BNA Supply counters
Gets BNA supply counter for Wincor.
Remote Key Management Commands Button
Description
Auth Request
Requests authentication for the device(s). This command is for NCR terminals only.
Cert Exchange
Sends the HOST certificate to the ATM and requests the certificate from the ATM.
Gen Cert Req...
Generates a certification request for the institution. This command is valid for Diebold terminals only.
Generate RSAP...
Generates an RSA key pair.
Init Key Load
Loads the master key for the device. This command is for NCR terminals only.
Remote Key Lo...
Requests aut hentication for th e device and loads th e master key for the device(s). This command is for NCR terminals only.
Remote Key Tra...
Sends the Terminal Master Key to the ATM and updates the IST database with the new Terminal Master Key.
Val Cert Requ est
Validates the PK CS#7 (cryptographic mess age synt ax standard) fi les received from Diebold. This command is valid for Diebold terminals only.
VAL PK Ext Sign
Validates PK signature for institution. Thi s command is for NCR terminals only.
Val PK I nt Sign
Validates PK s ignature for internal institution. This command is fo r NCR terminals only.
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Button
Description
Val PKCS7
Imports the files received from Diebold into the IST database. The file is the validation certificate for an institution and is at the level of root (R), primary (P), secondary (S). This command is for Diebold terminals only.
Load Master Key
Remote load of terminal master key, no arguments, both certificate, signature. Applicable for all ATM types.
Get RKM Capability
Get RKM capability, signature vs certificate for device(s). This is applicable to Wincor only.
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ATM Unit Setup ATM Unit Setup option is used to configure and define the functions of each ATM Unit. It is used to define operating parameters such as: the type of transactions supported, device keys, MACing, and PIN processing. In addition, the cassette configuration, dispense, surcharge and support FITs are also specified. Each ATM Unit must be assigned the following: A Cassette Configuration from the list available to the group to which the ATM is assigned. A Dispense Table from the list of defined for the assigned Cassette Configuration. A FIT List from the set configured for the group to which the ATM is assigned.
ATM Unit Setup Search and Results Screen To access this screen: IST Switch-->ATM-->ATM Unit Setup
Figure 12 ATM Unit Setup Search and Results Screen
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Field Descriptions Search Fields Either the Group name or the Terminal ID must be completed in conjunction with the Inst ID & name to perform a search. Inst ID & name Mandatory
The institution for whose ATMs you are searching. NOTE:
In the ATM Unit Setup screen, eitherGroup name or Terminal ID is mandatory.
Group name Optional
The group name for which you are searching. Unit Optional
The Unit ID for which you are searching. Terminal ID Conditional
The terminal ID for which you are searching. The value is 8 characters except for Triton ATMs where the value can be up to 15 characters.
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Search Results Fields All search results fields are display only. Unit
The ID assigned to the ATM. The ID must be within the range 1 to 999, and must be unique per group. Manufacturer
The manufacturer of the ATM. Emulation
The emulation configured at the ATM. Model
The manufacturer assigned model number of the ATM. Acceptor name
The acceptor name and location of the ATM. Geo Location
The geographic location of the terminal. Go in service
An indicator specifying whether or not the ATM is configured to have a "go in service" command is to be sent to it during startup of the system. Local PIN verification
An indicator specifying whether or not the ATM is configured to verify the PIN (Personal Identification Number). MAC req
An indicator specifying whether or not the ATM is configured to use MACing. Terminal ID
The terminal ID assigned to the ATM Unit. When you click any record, the ATM Unit Setup Detail Screen displays.
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ATM Unit Setup Detail Screen To access this screen: IST Switch-->ATM-->ATM Unit Setup-->Add button [or Update]
The ATM Unit Setup Detail screen has four fields which remain visible at all times and five tabs which contain related information. The fields on each tab are described after the image of the tab. This screen can be used to add or update ATM Unit Setup Detail. Inst ID & name Mandatory
The institution for which the ATM record is being configured. Group name Mandatory
The group for which the ATM is being configured. Unit Optional
The ID assigned to the ATM. The ID must be within the range 1 to 999, and must be unique per group. Terminal ID Mandatory
The terminal ID assigned to the ATM Unit. It should be unique per institution. The value is 8 characters except for Triton ATMs where the value can be up to 15 characters.
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General Tab To access this screen: IST Switch-->ATM-->ATM Unit Setup-->Add [or Update] button-->General tab
Figure 13 ATM Unit Setup - General Tab Screen
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Field Descriptions - Unit Information Manufacturer Optional
The manufacturer of the ATM. Valid values are:
NCR Diebold Triton Wincor Validation: If ‘Emulation’ is already entered, only allowed combinations are valid; ‘Make’ should be updated.
NOTE:
Model Mandatory
The manufacturer assigned model number of the ATM. Valid values are:
911: Diebold 911 emulation; two cassettes 912: Diebold 912 emulation; 2, 3, or 4 cassettes Any 4 digit number for NCR & Triton
Emulation Optional
The emulation configured at the ATM. Valid values are: DBD NDC TRITON NOTE:
If Manufacturer = NCR, emulation can be NDC or DBD. If Manufacturer = Diebold, emulation can be DBD or NDC. If Manufacturer = Triton, emulation must be TRITON. If Manufacturer = Wincor, emulat ion can be either DBD or NDC.
Make Display
Derived from the Manufacturer and Emulation.
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Manufacturer & Emulation Diebold&DBD NCR NDC &
Make DBD NDC
Wincor&DBD
WDB
Wincor&NDC
WND
Triton&TRITON
TRN
Allowed WD without Receipt Optional
Indicates whether or not withdrawal transactions are allowed without receipt Checked checkbox = allowed. If checked, withdrawal from an ATM is allowed even if there is a problem with the receipt printer. Go in service Optional
An indicator specifying whether or not a "go in service" command is to be sent to the terminal during startup of the system:
Checked checkbox = send go in service command. Unchecked checkbox = do not send a go in service command.
Local PIN Verification Optional
An indicator specifying whether or not the ATM should verify the PIN (Personal Identification Number).
Checked checkbox = Allow the ATM to verify the PIN. Unchecked checkbox = Do not allow the ATM to verify the PIN.
Accumulate Txn Total Optional
Indicates whether the terminal transaction processing will perform accumulation of transactions to ATMTOTALS table.
Checked checkbox = Allow ATM to accumulate transaction totals. Unchecked checkbox = Do not allow ATM to accumulate totals.
Logging Optional
Indicates if the system is to log incoming/outgoing raw messages:
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Checked checkbox = Log the raw messages.
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Unchecked checkbox = Do not log the raw messages. If checked, the system will save messages into ATMDUMP.DEBUG as received or sent to the terminal. If set to ’N’, raw messages from and to ATM will not be logged.
EBCIDIC flag Optional
Indicates whether ATM messages ate encoded in EBCIDIC or ASCII. Checkbox checked = EBCIDIC Un-checkbox unchecked = ASCII Mailbox server Optional
If using the ATM routing functionality, this is the mailbox of the ATM server where messages from the ATM will be sent. Command mailbox ID Display
This value is dynamically assigned during processing. It is the Mailbox ID of the atmcmdprcs associated with the ATM. TPDU Optional
The current TPDU (Transport Protocol Data Unit) assigned to the terminal by the communication hardware, or the user assigned static TPDU. The user is responsible to ensure the field is updated when there is a static TPDU assigned. State table name Optional
The name of the state table used by the ATM, selected from a list of available state tables. State table version Display
The version of the assigned State table name. Priority routing Optional
The VISA priority routing information.
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Time offset Optional
The number of hours difference between the ATM location and the IST/ Switch location. This field is useful when the ATM is located in a different time zone than the server that runs the IST/Switch. Both positive and negative values are allowed. Max # of bills to dispense Optional
The maximum number of bills to dispense, on the whole, from the ATM. Any combination of bills from the supported cassettes will not exceed this value. Statement Printer Optional
Indicates if the ATM supports statement printing or not. Default is N. Cash Recycle ATM Optional
Indicates if the ATM supports cash recycling or not. Default is N. ATM supports coin dispense Optional
This flag indicates if ATM supports coin dispense feature. Default value is 'No'. Max # of coins to dispense Optional
Maximum number coins that can be dispensed at one time. Currency Optional
The default Acquirer currency of the ATM.
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Field Descriptions - Location Geographic location Display
The geographic location of the terminal. The geographic location has the following structure:
Country: ISO country code; 3 characters Province/State Code: 2 characters County Code: 3 characters Postal Code: 10 characters This value is sent in the POS Geographic Location field in the transaction.
Country code & name Optional
The country code where the ATM is located. The 3 character ISO code is used in subfield 1 in the Geographic Location above. The 2 character ISO code is in subfield 3 in the Acceptor name. below. Province code & name Optional
The province/state within the country where the ATM is located.This code is used subfield 2 in the Geographic Location above.
County code & name Optional
The county within the Province where the ATM is located. This code is used subfield 3 in the Geographic Location above. Postal code Optional
The postal code of the address where the ATM is located. This code is used subfield 4 in the Geographic Location above. Acceptor name
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Display
The acceptor name and location of the ATM. The acceptor name has the following structure: ATM Location: 1-25 City Name: 26-38 Country Code: 39-40
Acceptor location Optional
The ATM location, branch number, or street address only. The Acceptor location is subfield 1 in the Acceptor name above. City name Optional
The city where the ATM is located. This can be up to 13 characters. The city name is used in subfield 2 in the Acceptor name above. ATM Location Optional
The location of the ATM. This may be different from Acceptor location. Alternate language location Optional
The ATM location in an alternate language. NOTE:
This is an information field, and is not used in transaction processing.
Field Descriptions - Allowed Transaction Types & Functions Withdrawal Optional
Indicates whether or not withdrawals are allowed.
Checked checkbox = allowed.
Balance Optional
Indicates whether or not balances are allowed.
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Checked checkbox = allowed.
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Deposit Optional
Indicates whether or not deposits are allowed.
Checked checkbox = allowed.
Transfer Optional
Indicates whether or not transfers are allowed. Checked checkbox = allowed. Payment Optional
Indicates whether or not payments are allowed.
Checked checkbox = allowed.
Surcharge Confirmation Optional
Indicates whether or not surcharge confirmations screens are to be sent for surcharge transactions.
Checked checkbox = allowed.
ATM supports voice load Optional
Indicates whether or not ATM supports voice load. VISA remote term ind Optional
Indicates whether or Visa remote terminal indicator is supported.
Checked checkbox = supported.
Disable partial reversal Optional
Indicates whether or not to disable partial reversals.
Checked checkbox = disable.
Min 4 digit PIN Optional
Indicates whether or enforce 4 digit PINs as a minimum.
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Checked checkbox = enforce.
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NDC supports 7 cassettes Optional
Indicates whether or not 7 cassettes are suppor ted if the ATM emulation is NDC:
Checked checkbox = supported.
Banch notes acceptor support Optional
Indicates whether or not Banch Notes Acceptor is allowed. Valid values are: Yes No Enhanced Surcharge confirmation Optional
Indicates whether to confirm surcharges. Valid values are:
Yes No
European surcharge indicator Optional
This option is for supporting visa European surcharge. Valid values are:
Y - Surcharge always
B - Surcharge both international and domestic transaction s provided BIN is eligible for surcharging I - Surcharge International transactions provided BIN is eligible for surcharging D - Surcharge domestic transactio ns only N - Never surcharge
Cheque processor
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Optional
Supports cheque processing. Valid values are:
N - No cheque processor Y - Single Cheque processor available B - Bunch cheque processor available
Cheque Code Line Format
This field is used for future use. Collapse All
Allows you to collapse all the sections in the Common Tab. Expand All
Allows you to expand all the sections.
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Cassettes & Dispensing Tab To access this screen: IST Switch-->ATM-->ATM Unit Setup-->Add [or Update] button-->Cassettes & Dispensing tab
Figure 14 Cassettes & Dispensing Tab Screen
Field Descriptions Cassette cfg ID & description Mandatory
The cassette configuration used by the ATM. If the ATM emulation is ‘TRITON’, then the selected cassette configuration can have 4 or less cassettes. Assignment of a cassette configuration with more that 4 cassettes will not be allowed. Dispense table ID & description Optional
The dispense table used by the ATM.The details of dispense table is displayed in the table below this field once assigned. This field is disabled if the emulation is “TRITON”.
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The following screens display: If you click Find button nextto:
Screendisplayed
Cassette cfg ID & description
Cassette Configuration ID & Description Screen.
Dispense table ID & description
Dispense Table ID & Description Screen .
Cassettes & Dispensing Tab - Buttons Button
Description
Find
Clicking the Find button next to Cassette cfg ID & description field displays Cassette List Lookup Screen . Clicking the Find button next to Dispense table ID & description field displays Dispense List Lookup Screen .
Cassette Configuration ID & Description When you click the Find button next to the Cassette Configuration ID & Description field and select a value from the Dispense List Lookup screen the following screen displays:
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Figure 15 Cassette Configuration ID & Description Screen
Field Descriptions Cassette cfg ID & description Mandatory
The cassette configuration used by the ATM.If the ATM emulation is ‘TRITON’, then the selected cassette configuration can have 4 or less cassettes. Assignment of a cassette configuration with more that 4 cassettes will not be allowed. Cass#1 to Cass#n Display.
Indicates the cassette numbers.
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Dispense Table ID & Description When you click the Find button next to the Dispense Table ID & Description field and select a value from the Cassette List Lookup screen the following screen displays:
Figure 16 Dispense Table ID & Description Screen
Field Descriptions Dispense table ID & description Mandatory
The dispense table used by the ATM.The details of dispense table is displayed in the table below this field once assigned. This field is disabled if the emulation is “TRITON”. Type Display.
Item type in the cassette (e.g. Money). Currency
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Display.
Currency of the item to be dispensed from the cassette. Cass#1 to Cass#n Display.
Denomination to be dispensed from the cassette. (e.g. 10, 20, 50.. notes). Denomination ID Display.
Denomination ID assigned to the cassette. This is only in the case of Diebold ATMs.
Cassette List Lookup
Figure 17 Cassette List Lookup Screen
Field Descriptions When you click the Find button after entering the Cassette Cfg ID, the following fields display in a table: Cassette Cfg ID
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Display.
The cassette configuration used by the ATM. Description Display.
The description of the cassette configuration. No of Cassettes Display.
The number of cassettes. Cassette Cfg Type Display.
The type of the cassette configuration.
Dispense List Lookup
Figure 18 Dispense List Lookup Scr een
Field Descriptions Dispense Table Id
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Mandatory
The dispense table used by the ATM. When you click the Find button after entering the Dispense Table Id, the following fields display in a table: Dispense Table Id Display.
The dispense table ID used by the ATM. Description Display.
The description of the dispense table.
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Device Keys Tab To access this screen: IST Switch-->ATM-->ATM Unit Setup-->Add [or Update] button-->Device Keys tab
Figure 19 Device Keys Tab Screen
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Field Descriptions - Terminal Master Key (TMK) Length Optional
Length of the Terminal Master Key. Suggested values:
16 32 (Default) 48
Keys Optional
Terminal Master Key 1 and Terminal Master Key 2. Check Digits Optional
Check digits for Terminal Master Key 1 and check digits for Terminal Master Key 2. Current Key Optional
Current Terminal Master Key in use. Suggested values:
1 or 2
Field Descriptions - Terminal PIN Key (TPK) Length Optional
Length of Terminal PIN Key. Suggested values:
16 32 (Default) 48
Keys Optional
Terminal PIN Key 1 and Terminal PIN Key 2. Check digits Optional
Check digits for Terminal PIN Key 1 and check digits for Terminal PIN Key 2. Current Key
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Optional
Current Terminal PIN Key in use. Suggested values:
1 2
Key exchange threshold in # of txn Optional
Threshold after which Terminal PIN Key should be exchanged. 0 indicates no dynamic exchange. Current count of TPK use Optional
Current count of Terminal PIN Key use. Key exchange threshold in # of hours Optional
Number of hours after which to perform Terminal PIN Key exchange. 0 indicates no dynamic exchange. Last TPK exchange date/time Optional
Date and time the Terminal PIN Key was last exchanged.
Field Descriptions - Terminal MAC Key (TAK) Length Optional
Length of Terminal MAC Key. Suggested values:
16 32 (Default) 48
Keys Optional
Terminal MAC Key 1 and Terminal MAC Key 2. Check digits Optional
Check digits for Terminal MAC Key 1 and check digits for Terminal MAC Key 2. Current Key
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Optional
Current Terminal MAC Key in use. Suggested values:
1 2
Key exchange threshold in # of txn Optional
Threshold after which Terminal MAC Key should be exchanged. 0 indicates no dynamic exchange. Current count of TAK use Optional
Current count of Terminal MAC Key use. Key exchange threshold in # of hours Optional
Number of hours after which to perform Terminal MAC Key exchange. 0 indicates no dynamic exchange. Last TAK exchange date/time Optional
Date and time the Terminal MAC Key was last exchanged.
Field Descriptions - MACing – NCR Specific Parameters NOTE:
The fields in this section is enabled only if the ATM emulation is “NDC”. Refer to the NCR© b66180 Aptra Reference Manual.pdf.
MAC txn required Optional
Indicates if MAC is required or not. Valid values are:
N - No MAC required ( Default) Y/F - Full MAC required S - Selective MAC required (used only by NCR ATMs)
MAC txn response Optional
Indicates if selective MAC is required for NCR. Each character can be set as 1 or 0. 0 is the default value for all characters in the field. MAC solicited status message
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Optional
Each character from the second position represents a field within the transaction request message. MAC other Optional
Each character set as 1 indicates that the message field is considered to be part of the MAC calculation. MAC track1 Optional
Each character set as 1 indicates that the message field is considered to be part of the MAC calculation. MAC track2 Optional
Each character set as 1 indicates that the message field is considered to be part of the MAC calculation. MAC track3 Optional
Each character set as 1 indicates that the message field is considered to be part of the MAC calculation. MAC EMV
Optional
Each character set as 1 indicates that the message field is considered to be part of the MAC calculation.
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Triton Tab The Triton tab is enabled only for Triton ATMs. It is enabled the Manufacturer and Emulation is set to TRITON. To access this screen: IST Switch-->ATM-->ATM Unit Setup-->Add [or Update] button-->Triton tab
Figure 20 Triton Tab Screen
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Field Descriptions - Configuration Parameters Download tran interval Optional
Indicates download transaction interval number. Heartbeat interval Optional
The heartbeat interval, i.e. the number of minutes the ATM can remain idle, without generating any transactions, before it automatically initiates a configuration download request. After the configured number of minutes, the ATM will also request a new KPE. Modem ack handled Optional
Indicates whether or not the modem ACK is to be handled. This is a common communication configuration to handle modems with concentrator and converter hardware.Valid values are:
Yes - handle ACK from modem No - do not handle ACK from modem If the modem is connected to the server through a serial port, this must be set to “Yes. If the hardware handles the modems for dialup ATMs, it is possible that the modem ACK is not sent to the IST/Switch server.
Electronic system code Optional
Code identifying the electronic system.
Field Descriptions - Status Parameters Program version Display.
The program version of the Triton ATM. Table version Display.
Indicates the version of the table. Filmware version Display.
The firmware version of the TRITON ATM. Terminal error code
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Display.
Indicates terminal error code. Comm. failures count Display.
Indicates communication failure counts. Total notes purged Display.
Indicates total notes purged. Terminal date Display.
Indicates terminal date. Terminal time Display.
Indicates the terminal time. Field Descriptions - Messages Optional
Text messages for the different types of messages. The message types are:
Store messages
Marketing messages Welcome messages Exit messages Printing messages
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FIT List Tab To access this screen: IST Switch-->ATM-->ATM Unit Setup-->Add button-->FIT List tab
Figure 21 FIT List Tab Screen
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Field Descriptions The table below ATM FIT List ID displays the details of the FIT lists in the selected FIT List record. FIT
A unique alphanumeric ID that is to be used to identify the fit record in the fit list. Ind state 1 digit number. FIT entry ID
The ID of the FIT Entry record to be assigned to the fit record. Inst offset
Offset of the network ID on the card. PAN len
PAN length. PAN val offset
Offset of the PAN validation data. PAN val length
Length of the PAN validation data. PIN length
Minimum allowed PIN length. PAN pad
Pad character used to pad the PAN when it is less than 16. PIN offset
The offset used to determine the location of the PIN data on a cards magstrip. Dec table
Digits only. Default value is 0123456789012345. PIN method
Valid values are:
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V - Visa Verification Method D - DEC IBM 3624 Verification Method
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PIN block type
PIN block format type. Valid values:
A - ANSI Format P - PINP PIN Pad Format
Expiry offset
Offset of the expiry date on the card from the separator. Verify PIN local
Indicates if the PIN must be verified locally at the ATM when the device has the capability. Lang CD offset
Offset of the language code from the field separator. PIN wait OK
Indicates if ATM should wait for customer to press OK after entering the PIN.
General ATM Setup To access this menu option: IST Switch-->ATM-->General ATM Setup
Figure 22 General ATM Setup - Sub Menu The General ATM Setup option has the following functions:
ATM FIT Entry ATM Supervisor Cards ATM State Table Versions
ATM Status Description
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ATM FIT Entry The ATM Financial Institution Table (FIT) Entry option is used to query and configure FIT Entry records. FIT Entry records will be used later, during ATM Group configuration, to create FIT lists.
ATM FIT Entry Search and Results Screen To access this screen: IST Switch-->ATM-->General ATM Setup-->ATM FIT Entry
Figure 23 ATM FIT Entry Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. FIT entry ID
The FIT entry ID for which you are searching. The ID is alphanumeric and up to 10 characters in length.
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Search Results Fields All search results fields are display only. Institution offset
Offset of the network ID on the card. Valid values are 0-79. Default value is 0. Expiry offset
Offset the expiry Defaultofvalue is 0. date on the card from the separator. Valid values are 0-37. PAN value offset
Offset of the PAN validation data.Valid values are 0-79. Default value is 0. PIN method
The PIN method. Valid values:
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V - Visa Verification Method D - DEC IBM 3624 Verification Method.
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ATM FIT Entry Detail Screen To access this screen: IST Switch-->ATM-->General ATM Setup-->ATM FIT Entry-->Add [or Update] button
Figure 24 ATM FIT Entry Detail Screen
Field Descriptions Institution ID Mandatory
The institution to which the FIT entry record belongs. FIT entry ID Mandatory
A unique ID that identifies the FIT entry. The ID is alphanumeric and up to 10 characters in length. Institution offset Mandatory
The offset of the network ID on the card. Valid values are 0-79. Default value is 0. PAN length
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Mandatory
Valid values are 0-19. Default value is18. PAN validation data offset Conditional. If Verify PIN local is set to “Y”, this field is required.
The offset of the PAN validation data. Valid values are 0-79. Default value is 0. PAN validation data length Optional
The length of the PAN validation data. Valid values are 0-19. Default value is 18. PIN length Mandatory
The minimum allowed PIN length. Valid values are: 4-12. Default value is 12.
PAN pad Mandatory
The pad character used to pad the PAN when it is less than 16. Valid values are any uppercase alpha character. Default value is F. PIN offset Conditional. If Verify PIN local is set to “Y”, this field is required.
The offset used determine location Valid values areto0-37. Defaultthe value is 0. of the PIN data on a cards magstrip. Decimalization table Conditional. If Verify PIN local is set to “Y”, this field is required.
Digits only. Default value is 0123456789012345. PIN method Conditional. If Verify PIN local is set to “Y”, this field is required.
Valid values are:
V - Visa Verification Method D - DEC IBM 3624 Verification Method
PIN block type Mandatory
PIN block format type. Valid values:
A - ANSI Format P - PINP PIN Pad Format
Expiry offset
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Optional
Offset of the expiry date on the card from the separator. Valid values are 0-37. Default value is 0. Verify PIN local Optional
Indicates if the PIN must be verified locally at the ATM when the device has the capability. Valid values are Y/N. Default value is N. Language code offset Conditional. If Verify PIN local is set to “Y”, this field is required.
Offset of the language code from the field separator. Valid values are 0-79. Default value is 0. PIN wait OK Optional
Indicates if ATM should wait for customer to press OK after entering the PIN. Valid values are Y/N. Default value is N.
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ATM Supervisor Cards The ATM Supervisor Card option is used to configure supervisor cards. Supervisor cards are used at an ATM to perform administrative transactions. The ATM module validates the PAN for all supervisor transactions performed at the ATM.
ATM Supervisor Cards Search and Results Screen To access this screen: IST Switch-->ATM-->General ATM Setup-->ATM Supervisor Cards
Figure 25 ATM Supervisor Cards Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution of the supervisor card for which you are searching. PAN Optional
The PAN for which you are searching.
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Search Results Fields All search results fields are display only: PAN
The supervisor card number is used to allow administrative transactions at the ATM. The card number is between 10 and 19 digits. Max PIN failed
The maximum number of PIN failures per day for the supervisor card. Current PIN retry count
Indicates the current number of PIN attempts for this supervisor card. This counter is reset the next time the supervisor enters a correct. Last PIN fail date
The date of the last PIN failure. Last PIN fail time
The time of the last PIN failure. Comment
Comment for the supervisor card.
ATM Supervisor Cards Detail To access this screen: IST Switch-->ATM-->General ATM Setup-->ATM Supervisor Cards-->Add button
Figure 26 ATM Supervisor Cards Detail Screen
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Field Descriptions Inst ID & name Mandatory
The institution to which the supervisor card belongs. PAN Optional
The supervisor card number is used to allow administrative transactions at the ATM. The card number is between 10 and 19 digits. Max PIN failed Optional
The maximum number of PIN failures per day for the supervisor card. Current PIN retry count Optional
Indicates the current number of PIN attempts for this supervisor card. This counter is reset the next time the supervisor enters a correct. Last PIN fail date Optional
The date of the last PIN failure. Last PIN fail time Optional
The time of the last PIN failure. Comment Optional
Comment for the supervisor card.
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ATM State Table Versions The ATM State Table Versions option is used to search for state table records. State table records are created by the state table compiler process.
ATM State Table Versions Search and Results Screen To access this screen: IST Switch-->ATM-->General ATM Setup-->ATM State Table Versions
Figure 27 ATM State Table Versions Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. State table name
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Optional
The state table name for which you are searching. Version Optional
The version of the state table for which you are searching.
Search Results Fields All search results fields are display only. State table name
The name used to identify the state table. Version
The version of the state table. Image file name
The filename contain the state table images. Creation date
The creation date of the state table.
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ATM Status Description The ATM Status Description option is used to search the status description records used in the ATM module. The initial set of records are created during installation. Records can be added or updated using the A TM Status description field, but there is no need to change the set of records.
ATM Status Description Search and Results Screen To access this screen: IST Switch-->ATM-->General ATM Setup-->ATM Status Description
Figure 28 ATM Status Description Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Status
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Optional
The code status for which you are searching. Severity Optional
The severity level of the status for which you are searching.
Search Results Fields All search results fields are display only. Status
A code identifying the status. Severity
The severity level of the status. Description
A description of the status.
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General Inquiry To access this menu option: IST Switch-->ATM-->General Inquiry
Figure 29 General Inquiry - Sub Menu The General Inquiry option has the following function s:
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ATM Electronic Journal ATM Log Supervisory ATM Status History ATM Totals and Balance Search and Results Screen ATM Remote Key Management ATM Institution Remote Key Management ATM Institution External Signature
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ATM Electronic Journal The ATM Electronic Journal option is used to search for ATM electronic journal files stored by the Electronic Journal (EJ) process.
ATM Electronic Journal Search and Results Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Electronic Journal
Figure 30 ATM Electronic Journal Search and Results Screen
Field Descriptions Inst ID & name Mandatory
The institution that owns the ATM. Group name Optional
The group to which the ATM is assigned. Unit
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Optional
The ID assigned to the ATM. The ID is unique per group and has a value ranging from 1 to 999. Start date from Optional
The first or earliest date of the search time frame. Start date to Optional
The last or latest date of the search time frame.
ATM Electronic Journal Record To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Electronic Journal-->Click any record
Figure 31 ATM Electronic Journal Record Screen
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Field Descriptions All the fields in the search results are display only. Inst ID & name
The institution that owns the ATM. Group name
The group to which the ATM is assigned. Unit
The ID assigned to the ATM. The ID is unique per group and has a value ranging from 1 to 999. Starting date
The date the electronic journal download started. Starting time
The time the electronic journal download started. Starting sequence
The record (message) number from where the download started. End sequence
The record (message) number where the download finished. File name
The absolute path of the file that was created to store the electronic journal information.
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ATM Log Supervisory The ATM Log Supervisory option is used view logged supervisory messages for supervisory operations such as ’Totals inquiry/reset’, ’Cash management’ (cash add, cash subtract, cassette reset e.t.c).
ATM Log Supervisory Search and Results Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Log Supervisory
Figure 32 ATM Log Supervisory Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution that owns the ATM. Group name Mandatory
The group to which the ATM is assigned. Shclog ID Optional
The unique ID of the message assigned by the system. Unit
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Optional
The ID assigned to the ATM. The ID is unique per group and has a value ranging from 1 to 999.
Search Results Fields All search results fields are display only. Inst ID & name
The institution that owns the ATM. Group name
The group to which the ATM is assigned. Shclog ID
The unique ID of the message assigned by the system. Unit
The ID assigned to the ATM. The ID is unique per group and has a value ranging form 1 to 999. Function code
The function code of the logged message. Logged date & time The logged date and time.
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ATM Log Supervisory Detail Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Log Supervisory-->click any record
NOTE:
The fields in the detail screen displays based on the function code.
Figure 33 ATM Log Supervisory Totals Log Screen
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Figure 34 ATM Log Supervisory Cash Management Log Screen
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Field Descriptions All the fields in the search results are display only. Msg type
The message type of the logged message. Resp Code
The response code value. Indicates if the logged message is approved or denied. Txn Time(hh:mm:ss)
The switch time when the transaction was logged. Card Accptr ID
The card acceptor ID of the terminal. Frmt flg
Format flag. For future use. Card Accptr ccy
The currency of the operation. Inst ID
The institution ID of the ATM. Admin card no
The PAN of the supervisor. DeviceAmt
The amount sent by device on the message. Timestamp(hh:mm:ss)
Time stamp of supervisory transactions. Function Code
The function code of the logged message. Possible values are:
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583 - cash add 584 - cash subtract 585 - cash reset 585 - cash totals inquiry 572 - totals inquiry 573 - totals reset
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Txn Date(yy/mm/dd)
The date of the transaction. Sys auditno
The trace number of the transaction. Term ID
The terminal ID of the ATM. Card accptr name
The acceptor name of the ATM. Cntry acq InstID
The country of the acquiring institution. ATM bus dt(yy/mm/dd)
The ATM business date. Device ccy
The default currency of the ATM. Txn Time stamp
The switch time when the transaction was logged. Amt
The amount of transaction totals. Desc
The type of transaction totals. PrevAmt
The previous transaction total amount. Type
The internal transaction totals type. Recon ID
For future use. Txn dt
Date of supervisory transaction.
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ATM Status History The ATM Status History option displays status messages generated by an ATM. Depending on the severity of the message, the ATM may require immediate attention.
ATM Status History Search and Results Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Status History
Figure 35 ATM Status History Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Group name Optional
The group name for which you are searching. Unit
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Optional
The Unit ID for which you are searching. Status date from Optional
The Status date from when you are seaching. Status date to Optional
The Status date to you are searching. Status Optional
The ATM status for which you are seaching.
Search Results Fields All search results fields are display only. Inst ID & name
The institution that owns the ATM. Group name
The group to which the ATM is assigned. Unit
The ID assigned to the ATM. The ID is unique per group and has a value ranging form 1 to 999. Status date
The date the status was reported by the ATM. Status time
The time the status was reported by the ATM. Status
The status code identifying the fault that was reported. Status description
The description of the reported status.
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ATM Totals and Balance Search and Results Screen The ATM Totals and Balance option is used to display totals and balances for an ATM. To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Totals and Balance
Figure 36 ATM Totals and Balance Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Group name Mandatory
The group name for which you are searching. Unit Optional
The Unit ID for which you are searching. Terminal ID
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Optional
The terminal ID for which you are searching.
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Search Results Fields All search results fields are display only. Unit
The ID assigned to the ATM. The ID is unique per group and has a value ranging from 1 to 999. Terminal ID
The terminal ID assigned to the ATM unit. Manufacturer
The manufacturer of the ATM. Suggested values:
NCR Diebold Triton Wincor
Emulation
The terminal emulation configured at the ATM. Model
The manufacturer assigned model number of the ATM. Acceptor name
The acceptor name and location of the ATM. Geo location
The acceptor name and location of the ATM. Go service
An indicator specifying whether or not the ATM is configured to have a "go in service" command is to be sent to it during startup of the system. Local PIN
An indicator specifying whether or not the ATM is configured to verify the PIN (Personal Identification Number). MAC req.
An indicator specifying whether or not the ATM is configured to use MACing.
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ATM Totals and Balance Detail Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Totals and Balance-->(click on an ATM in the ATM Totals and Balance search results grid)
The ATM Totals and Balance Detail screen has four fields which remain visible at all times and two tabs which contain related information. The fields on each tab are described after the image of the tab. This screen can be used to view ATM Totals and Balance Detail.
Balance Tab
Figure 37 ATM Totals and Balance Detail - Balance Tab Screen
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Field Descriptions All the fields in the balance table are display only. Cassette #
The number of the cassette whose balance is being reported. Rejected bill count
The number of bills that were rejected. Recycle count
The BNA cash recycling, number of bills re-cycled. Previous recycle count
The BNA cash recycling, previous to reset, number of bills re-cycled. Added amount
The amount of money added to the cassette. Removed amount
The amount of money removed from the cassette. Dispensed amount
The amount of money dispensed from the cassette. Current balance The current balance of the cassette. Starting balance
The starting balance of the cassette. Previous balance
The previous balance of the cassette. Reset date/time
The date and time the cassette was last reset.
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Totals Tab To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Totals and Balance-->(click on an ATM in the ATM Totals and Balance search results grid)-->click on Totals tab
Figure 38 ATM Totals and Balance Detail - Totals Tab Screen
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Field Descriptions All the fields in the Totals tab are display only. Retain card count
Indicates if the card count should be retained. Retain film
Indicates if film is retained at the ATM. After hour deposit count
The number of deposits made at the ATM after hours. Reset date/time
The date and time the totals counts were last reset. Trans Type
The type of transaction being reported on. Valid values include:
1=Withdrawal 2=Deposit 3=Transfer 4=Balance Inquiry 5=Payment
Currency
The currency of the transaction from the cassette. Trans count
The number of times the transaction type occurred at the ATM. Total amount
The total monetary value of all the transactions of this transaction type. Reset date/time
The date and time the totals count was last reset. Previous trans count
The total number of transactions of this type in the previous totals count. Previous amount
The total monetary value of all the transactions of this transaction type in the previous totals count.
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ATM Remote Key Management The ATM Remote Key Management option is used to display the remote key management records created using the remote key commands.
ATM Remote Key Management Search and Results Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Remote Key Management
Figure 39 ATM Remote Key Management Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Group name
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Optional
The group name for which you are searching. Unit Optional
The Unit ID for which you are searching.
Search Results Fields All search results fields are display only. Group name
The group to which the ATM is assigned. Unit
The ID assigned to the ATM. The ID is unique per group, and has a value ranging from 1 to 999. Key version
Indicates the INST-RKM_PK key version assigned in the GEN_RSA command for internal institutions, for external institutions, the number should be 0. Certificate version
An internal index assigned to the cer tificate. Authentication date
The date the certificate was authenticated. ATM model
Indicates the ATM model.
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ATM Remote Key Management Detail - NCR To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Remote Key Management-->Search button-->Click the record with NCR ATM model
Figure 40 ATM Remote Key Management Detail - NCR screen
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Field Descriptions The following fields are display fields: Institution ID & name
The institution that owns the ATM. Group Name
The group to which the ATM is assigned. Unit
The ID assigned to the ATM. Key version
The INST_RKM__PK key version assigned in the GEN_RSA command for internal institutions. For external institutions, this number should be 0. Authentication date
The date the EPP public key was authenticated. Authentication time
The time the EPP public key was authenticated. EPP Serial number
The serial number of the ATM EPP. External PK Inst. ID
The identifier of the institution that signed the EPP public key. External PK version
The system internal key index of the institution that signed the EPP public key. EPP public key
The public key of the ATM EPP. EPP public Key signature
The signature of the EPP Public Key.
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ATM Remote Key Management Detail - Diebold To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Remote Key Management-->Search button-->Click the record with Diebold ATM model
Figure 41 ATM Remote Key Management Detail - Diebold Screen
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Field Descriptions The following fields are display fields: Inst. ID & name
The institution that owns the ATM. Group name
The group to which the ATM is assigned. Unit
The ID assigned to the ATM. Key Version
Indicates the INST_RKM_PK key version assigned in the GEN_RSA command for internal institutions. Certificate version
An internal index assigned to the cer tificate. Authentication date
The date the certificate was authenticated. Authentication time
The time the certificate was authenticated. Certificate type
The type of cer tificate. Valid Values are:
Verification/ Signature (V) Encipher/ Decipher (E) cer tificate.
Certificate level
Indicates if the certificate is primary or secondary. ATM ID
The ATM identification number. It is a combination of the group number and the ATM number. Valid from date
The date from which the certificate is valid. Valid from time
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The time from which the certificate is valid. Good thru date
The certificate expiration date. Good thru time
The certificate expiration time. Certificate
Certificate Data (PKCS#7 format).
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ATM Institution Remote Key Management The ATM Institution Remote Key Management option is used to display the remote key management records created using the remote key commands.
ATM Institution Remote Key Management Search and Results Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Institution Remote Key Management
Figure 42 ATM Institution Remote Key Management Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. ATM model Mandatory
The model of the ATM you are searching.
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Search Results Fields All search results fields are display only. Inst ID & name
The institution that owns the ATM. ATM model
The model of the ATM. Key version
Indicates the INST-RKM_PK key version assigned in the GEN_RSA command for internal institutions. Certificate version
Indicates the internal index assigned to a certificate. Valid for Diebold ATMs only. Request version
The internal version index assigned to the certificate request. Creation date
For internal institutions, this is the date the public key was created. For external institutions, this is the date the public key was loaded into the system. Creation time
For internal institutions this is time the public key was created. For external institutions this is the time the public key was loaded into the system.
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ATM Institution Remote Key Management Detail Screen The ATM Institution Remote Key Management option is used to display the remote key management records created using the remote key commands. There are two versions of this screen. One is for Diebold terminals and terminals.
one is for NCR
To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Institution Remote Key Management-->Search button-->(click on group in search results table)
Figure 43 ATM Institution Remote Key Management Detail - Diebold
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Figure 44 ATM Institution Remote Key Management Detail Screen - NCR
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Field Descriptions Inst ID & name
The institution that owns the ATM. Key version
Indicates the INST-RKM_PK key version assigned in the GEN_RSA command for internal institutions, For external institutions, the number should be 0. Diebold Fields: Certificate version
Indicates the internal index assigned to a cer tificate. Certificate Type
The type of certificate in use. Valid values are:
V= Verification Signature E = Encipher/Decipher Certificate
Certificate level
Indicates if the certificate is primary or secondary. Valid values:
1 = primary
0= secondary
Creation date
For internal institutions, this is the date the public key was created. For external institutions, this is the date the public key was loaded into the system. Creation time
For internal institutions this is time the public key was created. For external institutions this is the time the public key was loaded into the system. Valid from date
The date from which the certificate is valid. Valid from time
The time from which the certificate is valid. Good thru date
The date through which the certificate is valid.
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Good thru time
The time through which the certificate is valid. Request version
The internal version index assigned to the certificate request. Certificate request creation date
For For internal externalinstitutions, institutions,this thisisisthe the date date the thepublic publickey keywas wascreated. loaded into the system. Certificate request creation time
For internal institutions this is time the public key was created. For external institutions this is the time the public key was loaded into the system. Certificate
The certificate data in PKCS#7 format. Certificate request
The certificate request data in PKCS#10 format. NCR Fields: Creation date For internal institutions, this is the date the public key was created. For external institutions, this is the date the public key was loaded into the system. Creation time
For internal institutions this is time the public key was created. For external institutions this is the time the public key was loaded into the system. Public key
The public key component of the RSA pair generated with the atmrkmcmd. Secret key
The secret key component of the RSA pair generated with the atmrkmcmd. This field is encrypted with the HSM LINK. External PK inst. ID
The secret key component of the RSA pair generated with the atmrkmcmd. This field is encrypted with the HSM LINK.
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External public key signature
The signature of the internal public key generated by the external institution with the external public key.
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ATM Institution External Signature The ATM Institution External Signature option is used to search signature/certificate for an institution provided by an external institution.
ATM Institution External Signature Search and Results Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Institution External Signature
Figure 45 ATM Institution External Signature Search and Results Screen
Field Descriptions Inst ID & name Mandatory
The internal institution ID for which you are searching. External Institution ID Mandatory
The external institution ID for which you are searching. Valid values are:
NCR DIEBOLD WINCOR
Key version
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Optional
The public key version of the internal institution public key. External PK version Optional
The public key version of the external institution public key.
Search Results Fields All the search results fields are display only. External inst ID
The external institution ID. Key version
The public key version of the internal institution public key. External PK version
The public key version of the external institution public key. External PK signature
The signature of the institution's public key by the external entity (institution).
ATM Institution External Signature Detail Screen To access this screen: IST Switch-->ATM-->General Inquiry-->ATM Institution External Signature-->Search button-->(
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Figure 46 ATM Institution External Signature Detail Screen
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Field Descriptions All the fields in the search results are display only. Inst ID & name
Indicates th internal institution ID. External Inst ID & name
Indicates the external institution ID. Valid values are: NCR DIEBOLD WINCOR Key version
Indicates the public key version of the internal institution public Key External PK version
Indicates the public key version of the external institution public key. External PK signature
Indicates the signature of the institution's public key by the external entity (institution). Certificate info Indicates the certificate version of the internal institution.
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Group Setup The Group Setup option is used to define a segment of an ATM network. It can be used, for example, to group ATMs with common behaviour. Each ATM unit must belong to a group, and each group is associated with a logical network. The Group Setup option has the following functions:
Figure 47 Group Setup Menu screen
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ATM Groups Screen ATM Cassettes ATM Surcharges ATM FIT Lists
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ATM Groups Screen The ATM Groups option is used to setup and configure ATM groups and also be used to add new or edit existing ATM Group records.
ATM Groups Search and Results Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Groups
Figure 48 ATM Groups Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Group name
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Optional
The group name for which you are searching. Network name Optional
The network name for which you are searching.
Search Results Fields All search results fields are display only. Group name
User defined name used to identify the group. The group name must be unique within an institution. Network name
A user defined network name that is used to identify a set of groups. The network name is unique within an institution. KPE TXN Threshold
The maximum number of transactions to process with the same KPE key. The key will be exchanged when the number of transaction using the same key reaches the threshold value. MAC TXN Threshold The maximum number of transactions to process with the same MAC key. The key will be exchanged when the number of transaction using the same key reaches the threshold value. Surcharge Allowed
Indicates whether or not surcharge is allowed for ATMs within the group. Go In Service
Indicates if a "go in service" command is to be sent to the terminals in the group during system startup.
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ATM Group Detail Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Groups-->Add button
Figure 49 ATM Group Detail screen
Field Descriptions Inst ID & name Mandatory
The institution to which the group belongs. Group name Mandatory
User defined name used to identify the group. The group name must be unique within an institution. Network name Mandatory
A user defined network name that is used to identify a set of groups. The network name is unique within an institution. KPE TXN Threshold Optional
The maximum number of transactions to process with the same KPE key. The key will be exchanged when the number of transaction using the same key reaches the threshold value. MAC TXN Threshold
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Optional
The maximum number of transactions to process with the same MAC key. The key will be exchanged when the number of transaction using the same key reaches the threshold value. Surcharge Allowed Optional
Indicates whether or not surcharge is allowed for ATMs within the group. Go In Service Optional
Indicates if a "go in service" command is to be sent to the terminals in the group during system startup.
ATM Groups Detail Buttons Button
Description The ATM Cassettes Search and Results Screen displays. The ATM Surcharges Search and Results Screen displays.
The ATM FIT Lists Search and Results Screen displays.
The ATM Unit Setup Search and Results Screen displays.
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ATM Cassettes Cassette Configuration option is used to define and manage cassette configuration s at a group level. Cassette Configurations describe the set of cassettes in an ATM Unit. The cassette configuration is used to specify the contents of each cassette: what is to be dispensed, its currency, and the maximum number of items to dispense. Multiple cassette configurations can be defined in each group. The number of cassette configurations depends on how the ATM s are used. The number of cassettes in each ATM and the currency each will dispense are examples of the criteria you my want to consider when deciding on the cassette configurations to setup. For example:
If you have a mix of 4 and 7 cassette ATMs then you need to setup at least 2 cassette configurations: one for the 4 cassette ATMs and the other for 7 cassette ATMs. In addition, if you are going to divide each set by number of cassettes and currency, you will need to setup cassette configurations that will support the various currency dispensing options. When defining cassette configurations you should consider all the ATMs that will be assigned to a group and define cassette configurations based on the cassette dispensing behaviour with the group. If you later add ATMs with different cassette requirements then, new cassette configurations can be defined at that point.
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ATM Cassettes Search and Results Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Cassettes
Figure 50 ATM Cassettes Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution which for you are searching. Group name Mandatory
The group name for which you are searching.
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Search Results Fields All search results fields are display only. ID
An ID assigned to the cassette record. Config description
A name or description used to provide information about the cassette record. # of cassettes
The number of cassettes to be handled in the cassette record. The number of rows in the table to the right is determined by this value. Cassette cfg type
The cassette configuration type.
ATM Cassettes Buttons Button
Description The ATM Group Detail screen displays.
The ATM FIT Lists Search and Results Screen displays.
The ATM Surcharges Search and Results Screen displays.
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ATM Cassettes Detail Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Cassettes-->Add button IST Switch-->ATM-->Group Setup-->ATM Groups-->Add button -->Cassettes tab
Figure 51 ATM Cassettes Detail Screen
Field Descriptions Inst ID & name Mandatory
The institution for which the cassette record is being configured. Group name Mandatory
The group for which the cassette is being configured.
Cassette cfg ID
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Display
The ID assigned to the cassette record. Automatically generated by the system. Description Optional
A name or description used to provide information about the cassette record. Number of cassettes Mandatory
The number of cassettes to be handled in the cassette record. The number of rows in the table to the right is determined by this value. Once you enter the number of cassettes, a table displays in the right-side of the screen. Number of coins Optional
The number of coin hoppers to be configured. Cassette cfg type Optional
The type of the cassette configuration. Valid values are: Single currency Multi currency
Cassette # Display.
The number of cassettes rows displayed in sequence. Type Mandatory
The type of item to be dispensed from the cassette. Valid values:
Money
Denomination Mandatory
The value of each item dispense from the cassette. Currency Mandatory
The currency of the item dispensed from the cassette. Denom. ID
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Optional
The denomination ID. Max dispense Mandatory
The maximum number of items that can be dispensed from the cassette.
ATM Cassettes Details Buttons Button
Description The Dispense Tables Screen displays.
Dispense Tables Screen The ATM Bill Dispense option allows a user to configure dispensing tables for a cassette configuration record. A dispense table defines the combination of items (example: bills) to dispense from the set of cassettes. The dispense table contains a set of rows that defines all possible amounts that can be dispensed from an ATM Unit. Each dispense table is associated with a cassette configuring, and multiple dispense tables can be defined for each cassette configuration. When an ATM Unit is configured, one of the dispense tables in the assigned cassette configurat ion may be assigned to the Unit. To access this screen: IST Switch-->ATM-->Group Setup-->ATM Cassettes-->Search button-->Click on any record-->Dispense Tables
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Figure 52 Dispense Tables Screen
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Field Descriptions The following fields are display fields: Inst ID & name
The institution for which the dispense table is being configured. Group name
The group for which the dispense table is being configured. Cassettes cfg ID & description
The cassette configuration for which the dispense table is being configured. Cassettes cfg details
The cassette configuration details. Table ID
The ID of the dispense table. Dispense table description
The description of the dispense table.
Dispense Table Buttons Button
Description The ATM Cassettes Detail Screen displays.
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Dispense Tables Detail Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Cassettes-->Search button-->Click on any record-->Dispense Tables-->Add button
Figure 53 Dispense Tables Detail screen
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Field Descriptions Inst ID & name Display.
The institution for which the dispense table is being configured. Group name Display.
The group for which the dispense table is being configured. Cassettes cfg ID & description Display.
The cassette configuration for which the dispense table is being configured. Dispense table ID Display.
The dispense table ID. Automatically generated by the system. Dispense table description Optional
The dispense table description. Amount Mandatory
The amount to be dispensed. Type Mandatory
The type of item to be dispensed from the cassette. Valid value is:
Money
Currency Mandatory
The currency of the item dispensed from the cassette. Cass #N Mandatory
The number of items to dispense from each of the cassettes. The number of cassettes is equal to the number of cassettes in the cassette configuration. Remaining to dispense
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Display.
This field is automatically updated and must be "0" when the number of items are correctly entered.
ATM Surcharges Surcharge Rates can be a fixed amount, or an amount calculated as a percentage of the amount requested at an ATM. To provide a certain amount of autonomy in controlling your ATM network, the ATM Subsystem enables you to charge fees for transactions conducted. Therefo re, the surcharging capability has been incorporated into the ATM Subsystem. An ATM surcharge is an amount that an acquirer will charge the cardholder for the privilege of using the ATM. Theoretically, it can apply to any transaction type although it is typically used when a withdrawal or cash advance is requested. The surcharge amount belongs entirely to the acquirer and has nothing to do with other charges such as interchange fees that may be applied to the issuer or the service provider. The surcharge is always added to the amount the cardholder is requesting and passed to the Issuer for authorization. In other words, the issuer does not know that the amount being requested includes a surcharge. When used, surcharge is configured at the ATM group level, or within a specific card range. This enables you, to set one surcharge fee for a Visa card, another for a Discover card, and no surcharge for other issuers. Multiple surcharge rates, and tables can be configured within a group. This allows different rates to be applied to transactions from different ATMs within a group. Application of a surcharge for ATM transactions is optional, when used they are set up using the ATM Surcharge Rates screen.
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ATM Surcharges Search and Results Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Surcharges
Figure 54 ATM Surcharges Search and Results Screen
Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Group name Mandatory
TThe group name for which you are searching.
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Search Results Fields All search results fields are display only. PAN low
Low value of PAN range. Digits only. PAN high
High value PAN range. Fee Type
The type of the fee. Flat fee
The flat fee type.
ATM Surcharges Buttons Button
Description The ATM Group Detail screen displays.
The ATM Cassettes Search and Results Screen displays.
The ATM FIT Lists Search and Results Screen displays.
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ATM Surcharges Detail Screen To access this screen:
IST Switch-->ATM-->Group Setup-->ATM Surcharges-->Add button IST Switch-->ATM-->Group Setup-->ATM Groups-->Add button -->Surcharges tab
ATM Surcharges Detail Flat Rate
Figure 55 ATM Surcharges Detail - Edit (Flat Rate) Screen
Field Descriptions Inst ID & name Displays the institution for which the cassette record is being configured.
Group name Displays the group for which the cassette is being configured.
The following fields are display fields: PAN range low Optional
PAN range - low value. Digits only. PAN range high Optional
PAN range - high value.
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NOTE:
The number of digits in PAN low and PAN high should be the same. The value entered in the PAN range high field should be greater than the value entered in the PAN range low field. Ranges should not overlap for the same ATM group.
Rate Type Mandatory
The surcharge rate type to apply. Valid values are: Flat rate - Fixed amount per transaction will be applied. Percent - Surcharge will be calculated based on the amount of the transaction and the percent rate table. Fee amount Conditional. Applicable if the rate type is Flat Rate.
The surcharge amount to apply if the rate type is Flat rate. Percent rate Conditional. Applicable if the rate type is Percent.
The percentage to be applied when calculating the surcharge for transactions with an amount that falls into the range. Refer to ATM Surcharges Detail Percent Screen for more information on Percent Rate. The surcharge is calculated based on the amount and the range in the table.
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ATM Surcharges Detail Percent Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM Surcharges-->Add button-->Percent radio button
Figure 56 ATM Surcharges Detail - Edit (Percent) Screen
Percent rate table
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Amount low
The low amount of the range.
Amount high
The high amount of the range. This must be greater than amount low.
Percent rate
The percentage to be applied when calculating the surcharge for transactions with an amount that falls into the range.
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ATM FIT Lists The ATM FIT Lists option is used to configure lists of Financial Institutions Tables (FIT). A FIT list defines the set cards that can be used at an ATM. The Financial Institution Tables/FITs are an important part of the configuration data for an ATM system. A FIT contains data for the Financial Institution which owns the card, specific information about how and where data is stored on the card, and information on how that institution's transa ctions should be processed. Every institution that a terminal supports will have a FIT. Institutions which have more than one type of card must have a FIT for each card type. When a card is read, the terminal scans the librar y of FITs to find the FIT entry which matches the Financial Institution Identification number/FIID on the card. Parameters in this FIT entry are then used for all subsequent PIN processing. IST/Switch provides you with the flexibility to specify FIT data in the atmfit and atmfitentry table. Multiple FIT Lists can be configured for each group.
ATM FIT Lists Search and Results Screen To access this screen: IST Switch-->ATM-->Group Setup-->ATM FIT Lists
Figure 57 ATM FIT Lists Search and Results Screen
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Field Descriptions Search Fields Inst ID & name Mandatory
The institution for whose ATMs you are searching. Group name Mandatory
The group name for which you are searching.
Search Results Fields All search results fields are display only. FIT list ID
The system generated ID assigned to the FIT list record. FIT list description
A name or description used to provide information about the fit list.
ATM FIT Lists Buttons Button
Description The ATM Group Detail screen displays.
The ATM Cassettes Search and Results Screen displays.
The ATM Surcharges Search and Results Screen displays.
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ATM FIT Lists Detail Screen To access this screen:
IST Switch-->ATM-->Group Setup-->ATM FIT Lists-->Add button
IST Switch-->ATM-->Group Setup-->ATM Groups-->Add button -->FIT Lists tab
Figure 58 ATM FIT Lists Detail screen
Field Descriptions Inst ID & name Mandatory
The institution for which the FIT list is being configured. Group name Mandatory
The group for which the FIT list is being configured. FIT list ID
System generated ID assigned to the FIT list record. FIT list description
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Optional
A name or description used to provide information about the fit list. FIT Mandatory
A unique alphanumeric ID that is to be used to identify the fit record in the fit list. Ind state Mandatory
1 digit number. Valid values are 0-7. Default value is 0. Select FIT entry Find button
Allows you to select a FIT entry. FIT entry ID
The ID of the FIT Entry record to be assigned to the fit record. The following fields displays only content of the selected FIT Entry record: Inst off, Pan len, Pan val Offs, PAN val len, PIN len, PIN pad, PIN offs, DEC table, PIN method, PIN block type, Expiry offs, Verify PIN local, Lang CD offs, PIN wait OK and EKPV comkey.
FIT EntryID LookUp
Figure 59 FIT EntryID LookUp popup
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Field Descriptions When you enter a FIT Entry ID and click the Find button, the following fields are displayed: FIT entry ID, Inst off, Pan len, Pan val Offs, PAN val len, PIN len, PIN pad, PIN offs, DEC table, PIN method, PIN block type, Expiry offs, Verify PIN local, Lang CD offs, PIN wait OK and EKPV comkey.
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Index A
F
ATM FIT entry . . . . . . . . . . . . . . . . . . 138
field descriptions ATM FIT entry detail . . . . . . . . . . . 140 ATM FIT entry search . . . . . . . . . . 138 ATM monitor . . . . . . . . . . . . . . . . . 93 ATM unit setup-cassettes & dispensing tab . . . . . . . . . . . . . . . . . . . . . . . 120 ATM unit setup-device keys tab . . . 128 ATM unit setup-FIT list tab . . . . . . . 136 ATM unit setup-general tab . . . . . . 111 ATM unit setup-search . . . . . . . . . 107 ATM unit setup-triton tab . . . . . . . . 133 ATM unit status . . . . . . . . . . . . . . . 96
ATM FIT entry detail . . . . . . . . . . . . . 140 ATM monitor . . . . . . . . . . . . . . . . . . . . 86 ATM list tab . . . . . . . . . . . . . . . . . . 90 ATM manager . . . . . . . . . . . . . . . . 99 maintain group . . . . . . . . . . . . 100 maintain unit . . . . . . . . . . . . . 101 ATM commands . . . . . . . . 102 ATM server commands . . . 101 remote key management commands . . . . . . . . . . . . 104 ATM unit status . . . . . . . . . . . . . . . 95 changing the screen display . . . . . . 87 context tree tab . . . . . . . . . . . . . . . 87 find tab . . . . . . . . . . . . . . . . . . . . . 92 institution-network tab . . . . . . . . . . 89
G general ATM setup . . . . . . . . . . . . . . . 137
ATM unit setup . . . . . . . . . . . . . . . . . 106 ATM unit setup detail . . . . . . . . . . . . . 109 cassettes & dispensing tab . . . . . . device keys tab . . . . . . . . . . . . . . FIT list tab . . . . . . . . . . . . . . . . . . general tab . . . . . . . . . . . . . . . . . triton . . . . . . . . . . . . . . . . . . . . . .
120 127 135 110 132
H
home page . . . . . . . . . . . . . . . . . . . . . 15
L login procedures . . . . . . . . . . . . . . . . . 13
B
logoff procedures . . . . . . . . . . . . . . . . . 14
button descriptions . . . . . . . . . . . . . . . 15 buttons ATM monitor . . . . . . . . . . . . . . . . . 94 ATM unit setup . . . . . . . . . . . . . . . 109 ATM unit status . . . . . . . . . . . . . . . 98 cassettes & dispensing tab . . . . . . 121 Triton tab . . . . . . . . . . . . . . . . . . . 132
P procedures ATM cassettes . . . . . . . . . . . . . . . . 34 configuring a new cassettes record .
35 configuring a new dispense table 38 Dispense Tables . . . . . . . . . . . . 37 displaying a dispense table . . . . 37 searching for a cassette configuration
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. . . . . . . . . . . . . . . . . . . . . . . . 34
journal records . . . . . . . . . . 70 viewing the details of an ATM electronic journal record . . . . 71 ATM institution remote key management . . . . . . . . . . . . . . 77 searching for ATM institution remote key management records
updating a cassette record . . . . 35 updating a dispense table . . . . . 38 ATM FIT entry . . . . . . . . . . . . . . . . 24 configuring a new ATM FIT entry 25 searching FIT entry records . . . . 24 updating a FIT entry records . . . 25 ATM FIT list . . . . . . . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . . . . . . . 77
configuring a new 43 searching for a FITFIT listlist. . . . . . . 41 updating a Fit list record . . . . . . 42 ATM monitor . . . . . . . . . . . . . . . . . 52 ATM manager . . . . . . . . . . . . . 57 context tree tab . . . . . . . . . . . . 55 institutions node selected . . . . . 57 ATM state table versions . . . . . . . . . 29 searching for the state table records
ATMsearching log supervisory . . . . . . . . 81 ATM log.supervisory records . . . . . . . . . . . . . . . . 81 ATM log supervisory details viewing the ATM log supervisory details . . . . . . . . . . . . . . . . . 82 ATM remote key management searching for ATM remote key management records . . . . . . 74 ATM status history . . . . . . . . . . . 71 searching the ATM status history
29 ATM status description . . . . . . . . . . 30 adding a new status description record . . . . . . . . . . . . . . . . . . . 30 searching the status description records . . . . . . . . . . . . . . . . . . 31 updating a status description record
71 ATM totals and balance . . . . . . . 72 ATM remote key management .
74 searching for ATM totals and balance . . . . . . . . . . . . . . . . 72 viewing the totals and balance details for an ATM . . . . . . . . 74 group setup . . . . . . . . . . . . . . . . . . 32 configuring a new group . . . . . . 33 searching for an ATM group . . . . 32 updating a group entry record . . 33
31 ATM supervisor card . . . . . . . . . . . 26 configuring a supervisor card . . 26 deleting a supervisor card . . . . . 27 updating a supervisor card . . . . 28 ATM surcharge rates . . . . . . . . . . . 39 configuring a new surcharge rate record . . . . . . . . . . . . . . . . . . . 40 searching for a surcharge rate record
. . . . . . . . . . . . . . . . . . . . . . . . 39 updating a surcharge rate record 40 ATM unit setup . . . . . . . . . . . . . . . . 45 configuring a new ATM record . . 46 searching for an ATM . . . . . . . . 45 bringing an ATM unit online . . . . . . . 51 loading an ATM unit . . . . . . . . . 51 general inquiry . . . . . . . . . . . . . . . . 70 ATM electronic journal . . . . . . . 70 searching the ATM electronic
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Trademarks All other trademarks are the property of their owners. Company, product, and service names used by FIS within, or supplied with this document may be trademarks or service marks of other persons or entities.
Copyright Copyright 2012 FIS. All Rights Reserved.
Copyright© 2012 FIS
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