Userr M anu Use anual al
Wa te r Puri Purificat ficat ion Syste m
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Contents 1. The Aq ua g ua rd i-Nova i-Nova - The be st o f bo th w orlds......... orlds............ ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... 1 2. The Micro Micro Con tro ller ller Scan System System or t he mini bra in ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... .. 2 3 . Wh a t d o y o u n e e d t o c o n n e ct ct A q u a g u a r d i -N -No v a t o t h e Eu Eu r o vi vi g i l C M S S?? . .... .... .... .... 3 4. Aqua g ua rd ii-Nova . The Do-It-Y Do-It-You ou rself Purifier ......... .............. .......... .......... ......... ......... .......... .......... ......... ......... ....... 4 5. Meet th e micro chip tha t ca res for yo ur fa mily ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... .. 5 6. Aq ua g ua rd i-N i-Nova - The fut ure o f a ll purifying purifying systems systems ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... .....6-7 ..6-7 7. Insta lling lling yo ur Aqua g ua rd ii-Nova .......... .............. ......... .......... .......... ......... ......... .......... .......... .......... ......... ......... .......... .......... ......... .... 8 8. Aqua g ua rd ii-Nova - The purificat ion process ......... .............. ......... ......... .......... .......... ......... ......... .......... .......... ......... .... 9 9. A close close look at th e Aq Aq ua g ua rd i-Nova’s i-Nova’s purifica purifica tion p rocess..... rocess........ ...... ...... ...... ...... ...... ...... ..... .. 10 10. Know you r Aq Aq ua g ua rd i-Nova i-Nova ......... ............. ......... ......... ......... .......... .......... .......... ......... ........ ......... ......... ......... .......... .......... .......... ....... 11 11. Step -by-ste by-ste p g uide to saf e drinking w a te r ......... .............. .......... .......... .......... ......... ......... .......... .......... .......... ......... ...... .. 12 12. How to ma inta in you r Aqua g ua rd i-N i-Nova ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ... 13-14 13-14 13. Replacem en t of filte rs............ rs................. .......... ......... ......... .......... .......... ......... ......... .......... .......... ......... ......... .......... .......... .......... ......... ......... ....... 15 14. Clea Clea ring ring your do ubt s o n Aq ua g ua rd i-Nova i-Nova ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... .. 16 15. Impo rta nt sugg estio ns .......... ............... ......... ......... .......... .......... ......... ......... .......... .......... ......... ......... .......... .......... .......... ......... ......... .......... ....... .. 17 16. Cau tio n po int s a nd trou ble shoo t ing ......... ............. ......... .......... .......... .......... .......... ......... ......... .......... .......... .......... ......... ...... .. 18 1 7. 7. In t e r n a t i o n a l a n d Na t i o n a l e n d o r se se m e n t s f o r Aq u a g u a r d . .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... . 1 9 18. Service Service a t you r do orste p .......... ............... .......... ......... ......... .......... .......... .......... .......... ......... ......... .......... .......... .......... ......... ......... .......... ........ ... 20 19. Wa rra nt y -Terms a nd Cond ition s............. s.................. .......... .......... ......... ......... .......... .......... ......... ......... .......... .......... ......... ......... ....... 21 20. Custom er respon se ce nt res .......... .............. ......... .......... .......... .......... ......... ........ ......... ......... ......... .......... .......... .......... ......... ........ .... 22-25 22-25 21. Aq ua chek - The w a te r testing fa cili cility ty f rom Eureka Forb Forb es ...... ......... ...... ...... ...... ...... ...... ...... ...... ..... 26 22. Wa rra nt y - Custom er copy .......... ............... .......... ......... ........ ......... ......... ......... .......... .......... .......... ......... ........ ......... ......... ......... .......... ........ ... 27
Contents 1. The Aq ua g ua rd i-Nova i-Nova - The be st o f bo th w orlds......... orlds............ ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... 1 2. The Micro Micro Con tro ller ller Scan System System or t he mini bra in ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... .. 2 3 . Wh a t d o y o u n e e d t o c o n n e ct ct A q u a g u a r d i -N -No v a t o t h e Eu Eu r o vi vi g i l C M S S?? . .... .... .... .... 3 4. Aqua g ua rd ii-Nova . The Do-It-Y Do-It-You ou rself Purifier ......... .............. .......... .......... ......... ......... .......... .......... ......... ......... ....... 4 5. Meet th e micro chip tha t ca res for yo ur fa mily ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... .. 5 6. Aq ua g ua rd i-N i-Nova - The fut ure o f a ll purifying purifying systems systems ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... .....6-7 ..6-7 7. Insta lling lling yo ur Aqua g ua rd ii-Nova .......... .............. ......... .......... .......... ......... ......... .......... .......... .......... ......... ......... .......... .......... ......... .... 8 8. Aqua g ua rd ii-Nova - The purificat ion process ......... .............. ......... ......... .......... .......... ......... ......... .......... .......... ......... .... 9 9. A close close look at th e Aq Aq ua g ua rd i-Nova’s i-Nova’s purifica purifica tion p rocess..... rocess........ ...... ...... ...... ...... ...... ...... ..... .. 10 10. Know you r Aq Aq ua g ua rd i-Nova i-Nova ......... ............. ......... ......... ......... .......... .......... .......... ......... ........ ......... ......... ......... .......... .......... .......... ....... 11 11. Step -by-ste by-ste p g uide to saf e drinking w a te r ......... .............. .......... .......... .......... ......... ......... .......... .......... .......... ......... ...... .. 12 12. How to ma inta in you r Aqua g ua rd i-N i-Nova ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ... 13-14 13-14 13. Replacem en t of filte rs............ rs................. .......... ......... ......... .......... .......... ......... ......... .......... .......... ......... ......... .......... .......... .......... ......... ......... ....... 15 14. Clea Clea ring ring your do ubt s o n Aq ua g ua rd i-Nova i-Nova ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ..... .. 16 15. Impo rta nt sugg estio ns .......... ............... ......... ......... .......... .......... ......... ......... .......... .......... ......... ......... .......... .......... .......... ......... ......... .......... ....... .. 17 16. Cau tio n po int s a nd trou ble shoo t ing ......... ............. ......... .......... .......... .......... .......... ......... ......... .......... .......... .......... ......... ...... .. 18 1 7. 7. In t e r n a t i o n a l a n d Na t i o n a l e n d o r se se m e n t s f o r Aq u a g u a r d . .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... . 1 9 18. Service Service a t you r do orste p .......... ............... .......... ......... ......... .......... .......... .......... .......... ......... ......... .......... .......... .......... ......... ......... .......... ........ ... 20 19. Wa rra nt y -Terms a nd Cond ition s............. s.................. .......... .......... ......... ......... .......... .......... ......... ......... .......... .......... ......... ......... ....... 21 20. Custom er respon se ce nt res .......... .............. ......... .......... .......... .......... ......... ........ ......... ......... ......... .......... .......... .......... ......... ........ .... 22-25 22-25 21. Aq ua chek - The w a te r testing fa cili cility ty f rom Eureka Forb Forb es ...... ......... ...... ...... ...... ...... ...... ...... ...... ..... 26 22. Wa rra nt y - Custom er copy .......... ............... .......... ......... ........ ......... ......... ......... .......... .......... .......... ......... ........ ......... ......... ......... .......... ........ ... 27
Co n g r a t u l a t i o n s! s! Yo u a r e n o w t h e p r o u d o w n e r o f a n Aq Aq u a g u a r d ii-No v a a n d also a part of the Eureka Forbes family. A family of millions of households like yours, yours, w ho ha ve said said ‘yes’ to go od hea lthy liv living. ing. Aquaguard is India’s No.1 water purification system, trusted by over 11 million people sprea sprea d a cross cross the country. country. Now Now Aq uag uard i-N i-Nova ta kes this tra dition of trust into m an y more h ome s, includi including ng yours. yours. This next g enerat ion sys system gives you t he b est of bo th w orlds. orlds. With With its ease of use use a nd its futuristic futuristic technology. It It is eq uipped to a uto ma tically tically det ect w hen t he electronic electronic cir circui cuitt ne eds servi service ce at ten tion a nd h as the provis provision to alert t he Centra l Mon itoring Syste Syste m net w ork (serv (servic icee cent re) using using your existing existing pho ne line. But in spite of being so futuristic, it is extremely user-friendly. In fact, you can service your Aquaguard i-N i-Nova on your o w n. B u t t h a t ’ s n o t a l l, l, y o u r Aq Aq u a g u a r d i-Nova also has an Intelligence Quotient Alert System System (IQA (IQA)) w hich tells you in a dva nce th a t yo ur filte filte rs a nd UV la la mp ne ed replacement. Enabling you to inform your Aquaguard service representative ahead of schedule. This ma nua l cont cont ains deta iled iled info rmat ion an d t ells ells you everything you nee d t o k n o w a b o u t y o u r Aq Aq u a g u a r d . If If y o u h a v e a n y m o r e q u e r ie ie s, s, d o g e t i n t o u c h w i t h our service personnel at your nearest Eureka Forbes Customer Response Centre. Plea Plea se avoid dea ling ling w ith unaut horised horised servic servicee mecha nics nics to ensure tha t your A q u a g u a r d i-Nova performs at its best. Wishing ishing yo u a nd your fa mily mily a hea lthier, lthier, ha ppier life. life.
Very Futuristic. Very User-Friendly. Aquaguard i-Nova - The best of both worlds.
The promise of saf e drinking w at er tha t comes w ith every Aq uag uard. With t he a d d e d st r e n g t h o f a t e c h n o lo g ic a l in n o v a t i o n , sle e k d e sig n a n d f e a t u r e s t h a t m a k e it extremely easy to use a nd ma intain. Tha t’s the new Aq uag uard i-Nova. The t e c h n o lo g y o f t h e f u t u r e . Not surprisingly, here too, the trust of over 11 million people like you fo rms the core a round w hich it ha s been crea ted . As usual, each litt le deta il ha s been researched, analysed, checked and then re-checked. Just to ensure y our fa mily’s goo d hea lth, every da y. The new Aq uag uard i-Nova f ea tures high design values an d ma rks a leap in w at er purification te chnology a nd d elivers much more tha n just a bsolutely saf e drinking w at er. Like t he Micro Cont roller Scan System tha t can a uto ma tically detect w hen t he system ’s electronics require service at tent ion a nd ha s a pro vision to connect t o the Central Monito ring System netw ork (service centre), of the Eurovigil Security Shield. Its extrem ely user-friend ly desig n a llow s you to clea n t he f ilte rs a ll b y y o u r se lf s a v in g y o u t i m e a n d e f f o r t . Th a t ’ s t h e A q u a g u a r d t e c h n o lo g y a d v a n t a g e w o r kin g f o r y o u .
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The Micro Controller Scan System or the Mini Brain The Aqua g ua rd i-Nova com es w ith a built-in Micro-cont roller wh ich a cts as a mini brain and constant ly monitors the sta tus of your purifier. This next g enera tion technolog y aut oma tically dete cts w hen t he electronic circuit requires service attention and has the provision to alert the Centra l Monito ring System ne tw ork* (service centre ) using your existing phone line f or immedia te assista nce. Tha t m ea ns, you w ill find the service technician a t your do orstep to inspect t he system w ithout yo u having t o do a n y t h i n g , sa v in g y o u t im e a n d e f f o r t . To a ctivat e th is mini bra in, you need to connect the Aq uag ua rd i-Nova t o t he CMS or th e Centra l Monito ring Syste m net w ork (service centre ). Wh at is “Centr al M onit oring System ” (CM S)?
A service product from ‘Eurovigil Security Shield’ - our Electronic Security Division, it’s exclusive to Eurovigil customers. It monitors the protected zones of your premises electronically 24 hours a d ay, 7 da ys a w eek. In case of a n a larm it conta cts the Eurovigil Centra l Monitoring System throug h your pho ne line.
Aquaguard i-Nova Unit
M CS in t e rf a c e
Eu ro vig il Se cu rit y
To CM S
System Pane l
through phone line
* To conn ect your Aqua gua rd i-Nova to the Central Mon itoring System n etw ork (Service Cent re), you nee d a Eurovigil ‘Securi-T-Link’ electro nic security mo nito ring kit sold separa te ly in select cities. *Please find details on page 3
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Wh at do yo u ne ed to co nn ec t Aq ua gu ard i-Nova to the Eurovigil CMS?
Micro Cont roller Sca n System (MCS) Int erfa ce - An o ptiona l electronic inte rfa ce syste m.
A security zone of Eurovigil rang e o f products.
A telephone line and membership to Eurovigil CMS Service. Wha t’s more, even if you are n ot a Eurovigil customer, you can use t he Aqua gua rd
i-Nova. You can connect it to the CMS network if and when you upgrade your home under the Eurovigil electronic security monitoring.
Eurovigil Securi-T-Link Your Con nectio n Kit t o Euro vigil Securi ty Shield
The Securi-T-Link is you r conn ect ion t o t he Securit y Shield. An a dva nced int rusion detection system, using state-of-the-art technology for total security. Magnetic conta ct installed on your do ors fo r saf ety, ensures tha t w hen your do ors are shut, your home remains secure and in case of any attempted break-ins, the alarm sounds. Panic sw itches w ith the system provide e xtra security in case of unw an ted fo rced intrusions. The e nt ire syste m is linked u p to our Cent ral Mon itoring Syste m (CMS), fo r round th e-clock mo nito ring. And a ba ckup b a tt ery keeps Securi-T-Link w orking even in case of a po w er fa ilure. To ma ke things even saf er, it comes w ith a special key to a rm or disarm the system.
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Aq ua gu ar d i-Nova. The Do-It-Yourself purifier Your Aqua g ua rd i-Nova come s w ith a series of user-friend ly fe a ture s keeping you in mind. Ma king it ea sier fo r you to use and m a intain it.
The Pre-filter an d Carb on f ilte rs a re ea sily a ccessible w ith th e release of a la tch.
The Sediment a nd Carbo n filter caps are ea sily remova ble w ith the h elp of a span ner, provided w ith the system .
Sediment and Carbon filter cartridges have integrated flap with eye-hole which m a k e s it e a sy f o r y o u t o p u ll t h e m o u t o f t h e c h a m b e r.
The Sediment f ilter ha s a ba ck-flush a rran ge ment so t ha t t he f ilter can b e c le a n e d w i t h o u t r e m o v in g i t f r o m t h e b o w l.
CAUTION: The elect rical syste m is NOT user serviceable. Only authorised service personne l must ha ndle the electrical related parts.
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Meet the microchip that cares for your family Your Aquaguard i-Nova also features the Intelligence Quotient Alert System (IQA). A system that informs you in advance about the need to replace sediment filter, Activat ed Carbo n Block an d UV lam p, w hich mea ns, zero-w aiting period an d the assurance tha t your Aq uag uard i-Nova w ill never le t y o u d o w n . Ho w d o e s t h e I QA w o r k ?
The IQA is a m emo ry chip tha t t racks th e life of th e sediment filter, Activat ed Carbo n Block (Chlorine a nd Org a nic filter) a nd UV la mp. The ra te d life fo r the pre-filter a nd Activat ed Carbon Block is 120 hours of usag e (wa ter f low ), w hile th e UV lamp ha s a life of 5000 ho urs. The IQA syste m is tam per-proo f a nd defect resistant. I QA i n d i c a t i o n s:
Sediment filter a nd Activated Carbon Block replacemen ts w ill be indicat ed b y a beep repeat ed six times w ith a pause o f 2 minutes. This cycle is then repea ted every t i m e w a t e r is d ra w n u n t i l r e p la c e m e n t s h a v e b e e n d o n e . 2 beeps indicate the need fo r replacement of UV lamp. These indicat ions w ill con tinue t ill th e service te chnicia n ha s carried out the replacements.
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Aq ua gu ar d i- Nova. The future of all purifying systems. Your Aquaguard i-Nova is packed w ith a host of unique f eatures: Co m p a ct a n d L ig h t W e i g h t U n i t : This purifier is an inte g rat ed u nit w ith a built-in
pre-filtration system, making it convenient and easy to use. Beside s, its sleek d esig n a nd exten sive use o f ABS pla stic makes it lig h t w e ig h t a n d h e a t r e sist a n t . Ta c t i l e
Sw i t c h e s : Tw o t ouch sensitive sw itches
ensure smooth operation of the system. Co n v e n i e n t
Water
Tr a y : The specially design ed w at er tra y
supports your g lass/jug. It is de ta cha ble a nd h a s dra in fa cility, so a ny spillag e is easily disposab le. L ED I n d i c a t o r s : Three user friendly indicato rs guide you t hroug h t he
purification process. So you know exactly w hen your Aq uag uard i-Nova is read y to deliver safe drinking w at er. Superior
Electronics:
A
built-in
voltage
sta bilizer nullifies any volta ge fluctuat ion. The unit opera tes be tw een 160-260 volts g iving consta nt UV inten sity. Improved
F i l t r a t i o n : Aquaguard i-Nova boasts of a 10 inch
Poly Propylene yarn (PP yarn) w ound multilayered sediment filter. This dept h f ilter w ith a nomina l porosity of 5 microns and ba ck flush fa cility ensures improve d f iltra tion a nd lon g er life. The PP yarn w ound m ultilayered sediment f ilter cartridg e ma terials are a m o n g t h e b e st f i lt e r t e c h n o l o g i e s in t h e w o r ld . I m p r o v e d A c t i v a t e d Ca r b o n Pu r i f i c at i o n : Special compression moulded pow dered
activated carbon (Activated Carbon Block) has Silver-free, QAC ba sed an ti-microbial shield w ith te chnology f rom Aegis, USA w ith ba cteriosta tic property w hich remo ves over 95%.
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free chlorine a nd o rga nics. The Carbo n Blocks are m ad e w ith techno logy from Filtrex, Sing a pore, a nd ensure long er life . Longer
L i f e : The
improved
electron ics, built-in volta g e
stabilizer and a state-of-the-art decalcification system ensure that
your
Aquaguard
i-Nova
performs
at
its
optimum
p o t e n t i a l , f o r a l o n g e r p e r io d . Im p r o v e d f l o w r a t e : The prod uct ha s been de sign ed t o d eliver at
the rate of 2 litres per minute* (maximum). A u t o Sh u t o f f : If t he unit is left ‘ON’ and no w at er is draw n fo r
more t ha n 10 minutes, the UV lamp a uto ma tically shuts off , thus saving o n pow er consumption. Auto shut-off
condition is
indicat ed by blinking of the green light . Convenient
In-Built
Flush
S y s t e m : During installation and
replacement of Activated Carbon Block, the flush system can be used. This is also helpful to f lush th e stag na ted w at er if the product is not in use for 2-3 days. All you need to do is to
Press
the m usic sw itch and t hen press the po w er sw itch. Continue to keep t he m usic sw itch pressed fo r 10 secon ds.
After 10 seconds the green and
y e ll o w l ig h t st a r t b l in k in g w i t h b e e p s a n d w a t e r f l o w s f r o m t h e o u t le t s p o u t . M u sic sw itch ma y be released af ter flushing starts.
Continue flushing for at least three
minutes or till the w at er become s clear.
After flushing
o p e r a t i o n , sw i t ch t h e p o w e r o f f .
Caution: D o n o t c o n su m e f l u sh e d w a t e r. B a ck Fl u s h Fa c i l i t y : Additional Back Flush Facility for Poly-
Propylene yarn ca ndle en sures long er life. Lo w V o l t a g e Cu t - o f f : When ma in supply voltag e fa lls below
the operating voltage range, the unit shuts off the water supply an d the yellow ligh t blinks w ith alarm beeps, indicating low voltag e cond ition. This ensures prod uct safet y an d reliab ility during voltag e fluctuations. When normal voltage level is restored, the unit automatically recovers and normal function is restored.
* D e p e n d s o n t h e i n p u t w a t e r p r e ssu r e .
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Installing your Aquaguard i-Nova Being compa ct, Aq uag uard i-Nova is ea sy to insta ll an d saves you a lot of kitchen space.
Our
experienced
service
representa tive
w ill
insta ll
it
fo r
you,
f r e e o f c o st . All you n eed is a sta nd a rd 220/230 V supply a nd a 6 am p electrical point of 3 pin t y p e a n d p r o p e r ly e a r t h e d .
Wall Mounted Installation
Note: I t i s a w a l l m o u n t e d m o d e l . B u t a t a n e x t r a c o s t , y o u c a n a l s o o p t f o r t h e c o u n t e r -t o p o p t i o n .
Count er Top Installat ion (Optiona l)
Note: In case the water pressure in your area is lower than the minimum s pe c if i e d , w e r e co m m e n d t h e u s e o f a s u it a b l e d o m e s t i c w a t e r p u m p . If t h e pressure is higher than the maximum specified, use of the pressure reducing valve is recommended. Cont act our Custo mer Respon se Centres for fur ther details.
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Aq ua gu ard i-Nova - Th e pu rif ic at io n pr oc es s Aq uag uard i-Nova is the mo st a dvan ced w at er purificat ion system using the 3 sta ge purification process (please refer to the diagram on page 10). The Aqua g ua rd i-Nova ha s: a)
A P P ya r n w o u n d M u lt i la y e re d Se d im e n t Filt e r
b)
Activated Carbon Block (Chlorine a nd Orga nic Filter)
c)
The Ultraviolet (UV) Chambe r w ith the Electronic Monitoring System (EMS).
The Aq uag uard i-Nova fun ctions eff ectively w ith the f ollow ing sta ge s.
STAGE - 1 The PP Yarn Sediment Filter The w at er first pa sses through the Sediment filter (plea se refer to the diag ram o n page 10) which incorporates a Poly-Propylene yarn wound type depth filter cartridge w hich stra ins out physical impurities present in the w at er, such as dust, dirt a nd m ud.
STAGE - 2 Activated Carbon Block (Chlorine and Organic Filter) In this sta ge , the w at er passes throug h specia lly treat ed, ba cteriostat ic Activat ed C a r b o n B l o c k w h i ch a d s o r b s c o lo u r , o d o u r, o r g a n i c im p u r i t i e s a n d c h l o r i n e . Its Bacteriostatic property helps preventing bacterial growth on activated carbon and removes chlorination by-products (carcinogens), pesticides, herbicides and lead from w a te r as per NSF -53 sta nd a rds. Besides its state-of-the-art decalcification system minimises scale formation in the system an d e nsures reliable ope ration.
STAGE - 3 Ultra Violet Chamber The last sta ge is disinfection w here the w at er is subjected t o t he ultraviolet ra diat ion treatment which is a proven method world over for eliminating water borne disease causing ba cteria an d viruses. In f act, Aqua gua rd i-Nova’s UV ge rmicida l dosag e, even a t its low est, is 120% of tha t req uired t o d estroy all know n w at er borne d isea se causing micro-org an isms giving you just ab solutely saf e d rinking w a ter. 9
A cl os e lo ok at the Aq uag uar d i-Nova’ s pu rif ic at ion pr oc es s SEDIMENT FILTER
CHLORINE & ORGANIC FILTER
ULTRA VIOLET CHAMBER
WATER OUTLET
WATER INLET
BACK FLUSH NOZZLE
Electronic Mon it oring Syste m (EMS) While the w at er is completely purified a ft er the a bo ve 3 stages, Aquaguard i-Nova has one more benefit. A unique Electron ic Mon itoring Syste m w hich mo nitors the purifica tion process. It stops the flow of w at er immed iately, if th e level of purification is inade q uat e. So you see, the Aqua gua rd i-Nova is a complete w at er purification system w hich ensures tha t you g et clear, ba cteriolog ically safe d rinking w at er at a ll times. 10
Step-by-step guide to safe drinking water
1 . Fi t t h e pl ug i n t o a 3 - p in p o w e r socket and ensure that the socket is ea sily a ccessible.
2. To sw i t ch o n t h e u n i t , p r e ss t h e ‘Pow er’ sw itch. The red light w ill glow for 6 seconds indicating that the pow er is on. Soon th e yellow light w ill glow for 26 seconds indicating it’s processing the water.
3 . Wh e n t h e g r e e n l ig h t g lo w s yo u ’ ll hear 3 beeps indicating that the unit is ready t o deliver clear, saf e drinking water.
4. To let the w ater flow, press the ‘Wat er’ ( ) swit ch ge nt ly.
5. While you fill your glass you can opt f or a pleasant musical tune b y pressing ‘Music’ ( ) swit ch.
6 . If t h e u n it h a s n o t b e e n u se d f o r a da y or tw o a llow 2-3 glasses of w a t e r t o f l o w o u t b e f o r e u si ng t h e w a t e r.
Note : In case the unit is not functioning properly, the red LED starts blinking a nd a n ala rm buzze r sound s. If w ater is not d raw n for mo re than 10 minutes, the unit auto matically goes into auto shut-off mode and green ligh t b links. To resta rt, press the ‘Wat er’ ( ) sw itch. In cold a mbient tempe rature the unit is likely to take more time to come to read y stat e. During t he delay yellow light continues to g low.
12
How to maintain your Aquaguard i-Nova The m ainte na nce required f or your Aqua gua rd i-Nova is minima l. Should t here b e an y prob lems, the unit is design ed t o switch off aut oma tically, ensuring t ha t you a lwa ys ge t clea r, saf e drinking w at er. With proper care, you can en sure tha t your Aq uag uard i-Nova performs eff ectively. Here are some importan t rules tha t yo u should fo llow .
1. The key word is cleanliness Dirt a nd small insects have a w ay o f creeping into any a ppliance. Keep the a rea a round your Aq uag uard i-Nova clean and dry. Wipe the Aquaguard i-Nova w ith a soft cloth once in a w hile. Keep the spout clean and closed w ith t he cap provided.
2. M aintaining your filters by periodic cleaning To e nsure th a t yo ur sediment filter is long -lasting you must have it thoroughly cleaned regularly by ba ck flushing th e sam e. Go th rough t he Instructions given under the lid of your Aq uag uard i-Nova .
How t o back flush
Sw itch Off the un it, remove the 3-pin plug (pow er cord) from socket.
Close the d ivertor valve. Bring do w n the u nit, if it is w all mounted .
Take out the b ack flush ad apt er cap f rom the b ack flush a da pter (See t he sticker on th e rea r case).
Ta k e o u t t h e ¾ ” n u t & n o z z l e f r o m t h e i n le t adapter.
Co n n e ct t h e ¾ ” n u t & n o z z le t o t h e b a ck f lu sh adapter.
Place the system in a corner of sink in such a w ay 13
that the water from the inlet adapter will fall directly into the sink.
Open the diverto r va lve.
The sediment cartridg e w ill sta rt ge tt ing ba ck flushed.
Let t he cartridg e g et flushed fo r 3-5 minutes or as per the requirement.
Once the ba ck flushing is over close th e d ivertor v a lv e , t a ke o u t t h e ¾ ” n u t & n o z z l e f ro m the back flush adapter, connect it to the inlet ad apt er, close, close the b ack flush a da pter w ith back flush adapter cap and hang the unit on to the w all, if it is w all mounted.
Plug in the 3-pin plug into the socket, switch On the unit a nd start using it.
3. Servicing the Activated Carbon Block To e nsure tha t yo ur Activa te d Carb on Block w orks eff ectively, insist o n ha ving it tho rough ly cleaned by our Serviceman at every visit. Also do remember to have your sediment filter and Activated Carbon Block replaced at least every 12 mo nt hs (or w hen IQA a lerts) by o ur Servicema n or refer to steps as shown on page 15.
14
Replacement of filters
1. D isco n n e ct w a t e r a n d t h e w at er supply.
2. D ism o u n t t h e u n it f r o m t h e w all, place it conveniently on a flat surface with suitable support. Please note t ha t it is not possible to open t he to p lid w ithout dismounting t he unit from the w all.
3. Open the top lid by pressing t he lever next to out let spout .
4. Unscrew the filter caps.
5. The cartridge can b e removed by pulling out th e eye of t he top cap of cartridge.
6. Clean a nd replace the filters by reversing the operation.
Reverse t he o perat ions of 4 to 1 for closing an d reuse. 15
Clearing your doubts on Aquaguard i-Nova Can one store w ater f rom Aquaguard i-Nova or use it directly? Idea lly, you should use w at er directly from the Aq uag uard i-Nova. How ever, if you need t o store the w at er, make sure you rinse the bo tt les or conta iners first with water from Aquaguard i-Nova and not with tap water. Even while drawing w a t e r, r e m e m b e r t o r i n se t h e t u m b l e r w i t h w a t e r f r o m Aq u a g u a r d i -No v a .
How long and where should one store the water? Wat er from Aqua gua rd i-Nova should be sto red in a coo l, clea n place, preferab ly in steel or glass containers. For hygienic reasons, it’s preferab le to chan ge the sto red w at er w ithin 2 da ys, especially during summers and monsoon s.
Does drinking water from Aquaguard i-Nova make you lose your natural immunity? Aq uag uard i-Nova gives you clear, saf e drinking w at er thus reducing the risk of exposure to w at er borne d isea ses. It d oes not a ff ect your bod y’s na tural immunity in a n y w a y.
Is UV (Ultra Violet) light dangerous and is drinking UV treated water harmful? Direct exposure of strong doses of UV light at a close range is dangero us. How ever, in Aqua gua rd i-Nova the ultraviolet la mp is completely enclosed in an a nod ised a luminium cha mbe r and t hus no UV ligh t is allow ed t o escape . Also, UV ligh t ha s no residual eff ect in w at er an d he nce it is to ta lly saf e.
Does Aquaguard i-Nova work even if the voltage fluctuates? Aq uag uard i-Nova ha s superior electronics, with a built-in voltag e sta bilizer, th us ensuring that your Aquaguard works even if the voltage goes down to as low as 160V.
Do you need to boil or f ilter w ater f rom the Aquaguard i-Nova? Of course not . Aq uag uard i-Nova is a complete purificat ion system w hich g ives you clear, safe w at er. Just fill your glass an d drink! In fact excessive boiling may remove Calcium and Magnesium essential for the human body. 16
Important suggestions PLEASE DO THIS
PLEASE DO NOT DO THIS
1. When the unit is not in use, please keep the outlet spout covered with the cap.
2. B e ca r e f u l n o t t o sp ill w a t e r on the pa nel of your Aq uag uard i-Nova a s this ma y lead to electric sho ck.
3. Sw i t ch o f f t h e m a in sw it ch w hen unit w ill not be used for more than 3-4 hours.
4. Avoid connecting any pipes to t he out let spout t o collect w ater from your Aqua gua rd i-Nova. You may recontaminate the purified w at er.
5. St o r e w a t e r f ro m y o u r Aq u a g u a r d i- Nova in clean cont a iners. For h ygienic rea sons it’s pref era b l e n o t t o s t o re w a t e r for more tha n 2 days.
6. Av o id s t o rin g w a t e r f r o m your Aqua gua rd i-Nova in ma tkas and candle filters, as the w ater w ill get recontaminated.
7. We recommend servicing of Aqu ag uard i-Nova a t least once in tw elve mont hs.
8. D o n o t u se e xt e n sio n b o x f o r power connections.
17
Caution points
DO NOTconnect hot water supply to the unit.
AVOID installing Aquaguard i-Nova close to your gas stove, cooking ranges.
It is da ng erous to look at t he UV lamp w hen ON.
Trouble shooting Problem
Possible Cause
Act ion
(1) Unit d o es no t t urn ON
(a ) Po w er co rd
(a ) Fix t he
lo o se co nnect io n (b ) Fuse b lo w n
plug pro perly (b ) Ca ll o ur service technician
(c) Fa ult y Ma ins sw it ch (2) Red LED b links w it h a la rm b eeps.
(a ) Fa ult rela t ed t o UV syst em o r
(c) Co nt a ct Ele ct ricia n (a ) Ca ll o ur service t echnicia n
solenoid valve (3) Yello w LED b links w it h a la rm b eeps.
Lo w vo lt a g e
Wa it t ill vo lt a g e
co nd it io n
re t urns t o normal range
(4) Yello w LED g lo w s co nt in uo usly f o r m o re t ha n 30 seco nd s
Lo w a m b ient
Wa it t ill t he unit
t em pera t ure
ent ers no rm a l w o rking m o d e.
up to 10 minutes NOTE: Installation, service and repair of the unit should be done by an authorised service technician.
18
International and National endorsements for Aquaguard AQUAGUARD has been acknowledged as a tried and tested method of water purification. Leading hospitals and clinics have installed the unit. Water fr om AQUAGUARD is recognised as safe and potable by some of the most prestigious la b o r a t o r ie s in In d i a a n d a b r o a d .
Aq uag uard trea ted w at er confo rms to IS: 10500, 1991 Drinking w at er specification for bacteriological quality.
Documents pertaining to the efficiency of Aquaguard water purification systems a r e a v a ila b le w i t h o u r h e a d o f f i ce a t P ra b h a d e v i, M u m b a i .
19
Service at your doorstep Th e C o m p a n y o f f e r s y o u a O N E Y EA R W AR RA NTY f o r y o u r A Q U A G U A RD i-NOVA. Should you have any service requirements during this period, do not hesitate to cont act o ur service centres at t he a dd ress given at t he end o f t his user manua l or w rite to th e Service hea dq ua rters - Eureka Forbes Ltd ., 143 C-4, Bomma sand ra Industrial Area , Hosur Roa d , Ane ka l Ta luka , Ba ng a lore - 562 158. Tel: O80 -7834441/2/3, Fax: 080-7834902/ 10/11. Enclosed a re tw o f ree routine ma intena nce coupo ns with t he ma nua l. After the one year warranty you have the option of entering into a Maintenance Service Cont ract w ith us an d t he req uest coupo n fo r the same is enclosed. The Service Cont ract e ntitles you to some a tt ractive b enef its:
Routine maintenance service every year.
All ma jor replacement s free o f cost.
Prompt a tt enda nce to yo ur servicing need s (over and ab ove th e routine service).
A vast net w ork of service centres ma nne d by experienced service representa tives.
Do remember to ask for your copy of the Service Contract Form before the warranty period ge ts over.
Technical Specifications Dime nsio ns
:
415x300x232 (mm ) (H x W x D)
Net w eig ht
:
6 Kg s
Ult ra Vio let la mp
:
8 Wa t t s
Input po w er
:
25 Wa t t s
Ra t ed vo lt a g e
:
230 V, 50 Hz
Vo lt a g e ra ng e
:
160-260 V AC
O pe ra t in g In p ut w a t e r pre ssu re
:
0. 4 Kg /sq . cm (m in )- 2. 0 kg /sq . cm . (m a x)
Wa t er f lo w ra t e*
:
2 lit res per m inut e (m a x)
Fuse
:
250 m A (slo w b lo w )
* Actual flow rate depends on input pressure and usage of filters. Specifications are subject to change without prior notice.
20
War ra nt y - Ter ms an d Co nd it io ns The g ood s are w arranted ag ainst d efects arising from faulty w orkmanship and ma terials for a period of 12 months from t he da te o f sale. Subject to t he fo llow ing conditions. 1.
2.
3. 4. a)
b)
c)
d) e)
f)
The Customer w ill notify the Company in writing promptly of any defects noticed and give the Company or its authorised agent adequate opportunity to inspect, test and remedy them for which the Custo mer w ill deposit the g oo ds if so required b y the Compa ny w ith the Comp an y’s of fice/Service Centre along w ith original invoice in the city/tow n w here they a re sold. Inspection an d Test Report o f the Compa ny’s off ice/service centre will be final and b inding under the Warran ty fo r determining d efects, repairs/altera tions required o r carried out or certifying w orking of the goods thereafter. Th e C o m p a n y o r i t s a u t h o r i se d a g e n t w i ll b e e n t i t le d t o r e t a i n a n y d e f e c t iv e p a r t r e p la c e d u n d e r the Warranty. No t w it h st a n d i n g a n y t h in g t o t h e c o n t ra r y co n t a i n e d in o r i m p li ed b y t h i s w a r r a n t y. The Company’s liability under this Warranty shall be limited t o th e first sale of the go ods by the Company to the Customer a nd w ill not apply or extend to a ny secondary or subsequent sale of go ods by the Customer. The Company’s liability under this Warranty shall be limited o nly to defe cts in the g ood s which occur under the conditions of norma l operation o f the go ods and their proper and prescribed use. This Warran ty doe s not cover or extend to def ects w hich are det ermined by the Compa ny or its aut horised agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or ma intenance or repairs, alterations to the g oods or a ny part thereof by others. The Company’s liability under this Warranty shall remain valid o nly if, the go ods are d uly installed by the Compa ny or its autho rised ag ent a t the location specified in the Invoice or w here the installation is at a place other than specified in the Invoice, such installation is undertaken by the Company or its autho rised a gent or franchisee. Consumable items like Sediment Filter and Activated Carbon Block which are subject to normal w ear and t ear are not covered by this w arranty. The Customer w ill have no claim ag ainst the Company, its employees and its autho rised ag ents, franchisees under or pursuant to this Warranty in respect of death or injury to the Customer or any other person o r loss or dama ge t o a ny property caused by usage or due to equipment fa ilure breakdown or accident or o peration or utilisation of the g ood s other than w hat is expressly stat ed in this warranty and in no case the Company w ill be liable for a ny consequential da mag es. The Company’s liability under this Warranty shall in no event and under no circumstances exceed the price paid by the Customer for the goods stated in the Invoice.
General For the purpose of t his Warran ty the fo llow ing expressions shall have th e fo llow ing mea nings respectively. 1. ’The goo ds’ shall mean the g ood s described in the Purchase Agreement. 2. ’The Customer’ shall mean the original purchaser of the Go ods from the Company w ho is a party to the Purchase Agreement. 3. ’The Co mpa ny’ shall mea n ‘EUREKA FORBES LIMITED’ 4. ’The Purchase Agreement’ shall mean t he General Terms and Conditions of Sale ag reed upon by the Customer and the Company as printed on the Invoice. 5. ’Invoice’ shall mean the invoice for the purchase of g ood s issued by the Company its franchisee or its Dealer describing the g ood s and indicating inter alia the to tal purchase price thereof, the n ame of the Customer a nd the place w here the g ood s are to be installed. 6. ’User Guide’ shall mean the instructions for installation, use and m aintenance contained in the leaflet published by the Company and delivered to the Customer a t the time of sale of th e go ods.
Post Warranty 1. 2.
3.
4.
The Customer may be of fered a yearly Service Contract at the prevailing company rates and terms. In case the Customer does not w ish to enter the Service Contract, he has the option of calling o ur Service Centre a nd h aving his AQUAGUARD i - NOVA serviced o n a n a ctua ls ba sis i.e. by pa ying f or Lab our cost and Spares need ed to a tte nd to t hat Service/Complaint call at t he prevailing Compa ny rate s. Such service w ill be rend ered b y the Compan y in to w ns/places whe re the Compa ny ha s its Service Centres. The Company w ill provide free servicing of the g ood s brought to its Service Centre by the customer, provided t hat all expenses of transporting the g ood s to an d from the Service Centre shall be borne b y the custo mer d irectly. If during such servicing it is necessary for the Company to replace or repair defective components or part s, the custome r shall be req uired to pay f or th e same a s per the Compa ny’s prevailing price list.
21
Customer Response Centre - North Agra : Vasu Complex, Top Floor, Bye Pass Road, Near Tulsi Talkies, Agra. Tel: 0562-354770, 357574 Aligarh (Depot) : 3/17, Mendu Compound, Behind P.N.B., Marris Road, Aligarh. Allahabad : 7E, Clive Road, Civil Lines, Allahabad - 211 001. Tel: 0532- 622852/422408 Amritsar : 250, Basant Avenue, I M A Building, Race Course Road, Amritsar 143001. Tel: 0183-228379/212926/ 211316 Bareilly : 156, Civil Lines, Santoshi Apts., Opp. SSP Lane, Ground Floor, Bareilly-243 001 Tel: 0581-421027/510649 Bhopal : Plot No.3, 2nd Floor, Lala Lajpat Rai Road, Govinda Pura, Bhopal. Tel: 580829, 581025, 784793/94/95 Bhilwara: Bhagwati Chambers, Near Shanti Devi Mandir, Behind Canara Bank, Bhilwara. Tel.: 01482-44252 Chandigarh : SCO 14(FF), Sector 7-C, Madhya Marg, Chandigarh 160 019. Tel: 0172-781913, 780365, 773612, 773728, 773723 Dehradun : 3, Astley Hall, 1st Floor, Rajpur Road, Dehradun 248 001. Tel: 0135-652864/650392/ 657693 DELHI EUROHELPLINE (24 HRS CALL CENTRE): 9628 33 33 33 Delhi Regional Office : D-55, East of Kailash, Opp. Sapna Cinema, New Delhi 110 065. Tel: 6229540/6229542/6229524/ 6284961/6284962/6229576 Fax: 6229509 Delhi (CCRU) : D-55, 2nd Floor, Opp. Sapna Cinema, East of Kailash, New Delhi 110 065. Tel: 6485311/6419611/ 6419614 Delhi I : 17 A/41 WEA Gurudwara Road, Karol Bagh, Opp. Jassaram Hospital, New Delhi 110 005. Tel : 5717722/5715442/5732297/ 5735308/5769208
22
Delhi II : 12/4 Asaf Ali Road, 4th floor, Mittal Building, New Delhi 110 002. Tel: 3267302/3278055/3270523/ 3281756/3274198/3258568
Jabalpur : 22-23, Ankita Complex, 2nd Floor, Civil Centre, Jabalpur- 482 002 (MP). Tel: 0761-311077/413192
New Town, Moga. Tel.: 01636-26358.
Moradabad : B-20, Jigar Colony, Kumar Building, Moradabad. Jaipur (I & II) : Delhi III : 22-23, Central Market, University Tel: 0591-436416 M-37, M Block Market, Marg, Bapu Nagar, Muzzafarnagar : Greater Kailash II, Jaipur 302015. 32/3, Arya Samaj Road, New Delhi 1100048. Tel: 0141-709205/711528/ South Civil Lines, Tel: 6449727/6433827/6467279/ 709153/706360. Fax: 707679 Muzzafarnagar. 6463041/6233757/6233767/ Tel: 0131-400056 6453878/6217032 Jallandhar : C/o Hotel Gangandeep, Noida : Delhi IV : C-96, Sector 2, Near State 1/17, 2nd floor, Dr. Chawla Bldg., G T Road, Jallandhar 144 001. Tel: 0181-225669/232074 Bank of Lalita Park, Laxmi Nagar, Main India, Noida. Vikas Marg, Delhi. Jammu : Tel: 4545150/52/53, Tel : 2026212-19 House No.1 Sector 9, Trikuta 4544957, 45444961 Delhi V : Nagar, Jammu. Tel: 0191Panchkula : 201-206, Neelkanth Commercial 471005/471006 SCO -195 (FF), Sector 16, Complex, Road No. 44, Near Petrol Pump, Jodhpur : 15 DDA, Community Centre, Panchkula. Basera, 685, 9th ‘C’ Road, Pitampura, New Delhi 110 034. Tel.: 0172-584190/587314. Sardarpura, Jodhpur 342 003. Tel: 7030371/72/73/74 Tel: 0291-611938/437252/ Panipat : Delhi VI : 646319 House No. 17, Old Housing Shop No. 2, 1st & 2nd Floor, Board Colony, Devi Mandir Club Road Market, Kanpur : Road, Near Salarjung Gate, Punjabi Bagh (West), 2nd floor, III A/3 Ashok Nagar, Panipat. New Delhi 110 026. Tel: 5429229/ Near Gumti Gurudwara, Tel. : 639125/643984 5429412/5449959/5449961/ G.T. Road, Kanpur 2080 12. 5158739 Tel: 210019/210037/553652/ Patiala : 553654 Faridabad : 1, Hira Nagar, A-8, Rani Bhavan, 2nd Floor, Near Phatak No.22, Patiala. Kota : Nehru Ground, NIIT Faridabad, Tel: 0175-307875/228954 C/o Poonam Chand Pradeep Above Canara Bank, Raipur : Kumar, Near Mahatma Gandhi Haryana 121 001. 132, Anand Nagar, Tel: 5422760/5422770/5422780/ School, Rampura Bazar, Kota. Raipur 452001 (MP). Tel: 0744-328196/323769 5423123/5423124 Tel: 0771-423783/426138 Lucknow I : Ghaziabad : Saharanpur : 7-P Butler Road, 3/H2, Nehru Nagar, A-12, Old Avas Vikas Dali Bagh, Lucknow 226001. Rakesh Marg, Ghaziabad. Colony, Delhi Road, Tel: 0522-208007/208375/ Tel: 4713996/4713749/4721740/ Tel: 0132-762303 208467 4754348. Shimla : Lucknow II : C/o. J.K. Rudhki, Gorakhpur : A-29, Nirala Nagar, Chakkardhar Cottage, Harihar Prasad Dubey Marg, Opp. Ramakrishna Math, Prospects Hills, Betiahata, Gorakhpur. Lucknow 226 020. Near St. Mary School, Tel: 0551-332880/204253 Tel: 0522-788849/788850/ Chakkar, Shimla. 787277 Gurgaon : Tel: 0177-230380/232109 Bhanu Complex, Sukhrali Road, Udaipur : Gurgaon. Tel: 6343599/6347599 Ludhiana I : 74,1st Floor, 92,Surya Kiran Complex, 2nd Near Kiran X-Rays, floor, Gwalior : Madhuban Hospital Road, The Mall, Ludhiana 141 001. 18, Vikas Nagar, Fort Road, Udaipur 313 001. Tel: 0161-445199/444931 Gwalior 474 004. Tel: 0294-414682/560535 Tel: 0751-429375/335399 Ludhiana II : Varanasi : 51- FF Sant Ishwar Singh Flats, No.5, 20/56D, Kennedy Haridwar : Pakhowal Road, 2nd Floor, Shopping Plaza, Road, 1st Floor, Ludhiana 141 001. Above Handi Restaurant, The Mall, Cantonment Tel: 0161-404022/421408 Ranipur More, Haridwar. (Near Hotel De Paris) Tel. : 0133-427323 Varanasi. Meerut : Tel: 0542-345671/343655 Vijaysri Complex, 2nd Floor, Indore : 80, P L Sharma Road, 22/2, Yeshwant Niwas Road, Meerut. Tel: 912-642368/667647 Indore 452003 (MP). Tel: 0731-432812/433467/ Moga : 432351/545578 C/o. Dharamveer Sood, House No. 311, Street No. 5,
Customer Response Centre - East Asansol : Samarpan Ground Floor, Vidya Sagar Sarani, 36/B Ashok Colony, G T Road (W), Dist. Burdwan, Asansol - 4. Tel: 0341 253887/255065. Fax: 251031/250403/201378. Baruipur : Khasmallick, Dakshin Gobindapur, Baruipur, 24 Parganas (S) - 743 353. Tel. : 4370230. Bhagalpur : “Gayatri Niketan” Bose Park, Mahatma Gandhi Path, Bhagalpur 812 002. Tel. : 0641-404767. Fax: 403415 Bhubaneswar : Plot No.93, Gautam Nagar, Opp. Telco Office, Bhubaneswar. Tel: 0674-436157/436514 Telefax: 436159 Bokaro : 189 Co-operative Colony, Bokaro Steel City, Bokaro. Tel: 06542-400161 Cuttack : Plot no.583, Sureya Vihar, Link Road, Cuttack 753012. Tel: 0671 312730/333445. Fax: 312162. Dhanbad : B.P. Agarwala Buildin g, 2nd Floor, Dhansar Road, Dhansar, Dhanbad - 878106. Tel: 0326-307330. Fax: 0326 309203. Durgapur : 9, Ritwik Ghatak Bithi, SAIL Co-operative Housing Complex, City Centre, Durgapur - 713216. Tel : 0343-564550. Guwahati : G N B Road, Silpunkhuri, Above Jungle Travels, Near Goswami Service Station, Guwahati 781003. Tel: 0361-660065/664004/ 663032/33, 661087/662685, 6611087. Fax: 520348/660348 Haldia : C/o Mr. Subhashish Bagchi, 6/10, Kolkata Port Trust Township, Haldia-721 607. Tel: 03224-66858
Howrah : 493- B, G.T. Road (S), 1 05/106, Panchsheel Apts., 1st floor, Howrah 711 102. Tel: 6606042/0896, 6602794. Fax: 6603420.
Kolkata V : 27/L/2, Raja S C Mullick Road, ‘Mrinmayee’ Ground/1st Floor, Kolkata 700032. Tel: 4134533/4135284/ 4834143/0658
Jamshedpur : 168, New Baradwari, Near Govt. Hospital, Sakchi, Jamshedpur 831001. Tel: 0657-431257/421941. Fax: 433941.
Kolkata VI : BF-44 Salt Lake City, Sector I, Ground Floor, Kolkata 700 064. Tel: 3373107/3586041/ 3584763
Jeypore : Pike Street, Near All India Radio Station, Jaynagar, Jeypore. Tel: 06854-30343. Fax: 33151.
Kolkata VII : 63E, Chakraberia Road (N), Kolkata 700020. Tel: 4751305/4765929/ 4741897/4741896
Jorhat : Choladhara Road, 2nd By-Lane, Jorhat - 1. Tel: 0376 - 3326456, 3329351. Fax: 322226.
Kalyani : B 5/1, Central Park, B.T. College Bus Stop, Kalyani Dist. Nadia 741235. Tel.: 5821730. Fax: 5820076.
KOLKATA EUROHELPLINE (24 HRS CALL CENTRE): 9628 33 33 33 Kolkata (CSO) : 7 Chakraberia Road (South), Kolkata 700 025. Tel: 4749708/4749340/ 4749342/4757954/4755402/ 4766033/4766034 Fax: 4749341 Kolkata I : Mani Towers, Uttara Block, 1st Floor, 31/41, Vinoba Bhave Road, Kolkata 700 038. Tel: 4786845/5444/5446 Kolkata II : 27 A, Dr. Lal Mohan Bhattacharaya Road, Kolkata 700 014. Tel: 2451548/2452325/ 2452149 Fax: 2164193 Kolkata III : 56/2, Ist Floor, Hazra Road, Kolkata 700 019. Tel: 4746411/4748181/ 4745326/4750407. Kolkata IV : 177, Raja Dinendra Street, Opp. Desbandhu Park Shyam Bazar, Kolkata 700 004. Tel: 5545729/5547248/ 5559757. Fax: 5545758.
Kharagpur : Choto Tangra, Near Shree Chaittana Ashram, Kharagpur 721301, Midnapore. Tel: (9532227) 58133 Fax: 03222 57012/57070
Sambalpur : Govind Tola Chawk, Commandant of Home Guard Office, N H No. 6, Sambalpur 768100. Tel: 0663-410579/410813. Fax: 410951 Siliguri : 521 Swamji Sarani, 1st Floor, Hakimpara, P. O. Sili guri, Dist Darjeeling. Tel: 0353-426332/537796. Fax: 531329. Shillong : Ideal Lodge, Oakland, Shillong 1. Tel: 0364-229989 Fax: 227807, 229939. Tinsukia : Chaliha Nagar, Near Tinsukia Dev. Authority, Tinsukia, Assam. Tel: 0374-334896. Fax: 330239
Krishnanagar : Ashirwad, 4 M M Ghosh Street, Krishnanagar 741101, Nadia Tel: 59422 Muzaffarpur : Old Employment Exchange Campus, Kalambagh Road, Muzaffarpur 842 001. Tel: 0621-266986 Patna : Arya Kumar Road, Machhuatoli, 1st Floor, Patna 800004. Tel: 0612-664244/684583/ 662022 Ranchi : Shyamilla 1st Floor, 59/B Circular Road, P. O. Lalpur, Ranchi 834001. Tel: 0651-312031/560563/ 560826. Fax: 220380 Rourkela : Nanda Bhavan, Main Road, Rourkela 1. Tel: 0661-4507478, 4505264. Fax: 0661 4505692, 4892692
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Customer Response Centre - West AHMEDABAD EUROHELPLINE (24 HRS CALL CENTRE): 9628 33 33 33 Ahmedabad CSO : 2nd Floor, Dhanlaxmi Chambers, Nr. Gujarat Vidyapith, Ashram Road, Ahmedabad 380014. Tel: 079 7545210, 7545211 Fax: 7542381 Ahmedabad I : 2nd Floor, Bhagwati Chambers, Opp Gujarat Vidyapith, Ashram Road, Ahmedabad 380014. Tel: 079 7542570,7541380, 7544821, 7544822, 7544823, 7542571 Ahmedabad II : Ground Floor, Vijay Towers, Kankaria Road, Opp Ahmedabad Dairy, Ahmedabad 380022. Tel: 079 5452695, 5454356, 5453237 Ahmedabad III : 122, 1st Floor, Gayatri Complex, Nr. Power House, Sabarmati, Ahmedabad 380005. Tel: 079 7504001/ 7509811/9812. Anand : A-8, Suryoday Society, Amul Dairy Road, Anand 388001. Tel: 02692 57647/42187 Aurangabad : 25/26, Raghuveer Nagar, Opp. St. Francis School, Jalna Road, Aurangabad 416005. Tel: 353408/353268 Baroda I : 308, Jaldhara Complex, Near Manisha Crossing, Vasna Road, Baroda 390 020. Tel: 0265 252391/252491/ 252520/225278/252279. Baroda II : 28, Radha Swami Society, Near Dhanalakshmi Society, Harni Warasla Ring Road, Baroda 390 006 Tel: 0265 562251/569941
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Bharuch : 39, 40, 41 Amardeep Complex, Falsruti Nagar, Near Hotel Palmland, M G Road, Bharuch 392 001 Tel: 68659, 60972. Bhavnagar : S/10, Golden Arch Complex, Opp. Bank of India, Atta Bhai Chowk, Taleja Road, Bhavnagar 364002. Tel: 0278 564995/564996 Goa: Plot No. 57, PDA Colony, Opp. Catering College, Porvorim, Goa 403521. Tel: 0832 410712/410734/ 411324. Jalgaon : Upasana, 52, Jay Nagar, Nr. Omkareshwar Temple, Jalgaon 425002. Tel: 241019, 239883 Jamnagar : 2nd Floor Moti Chambers, Sumer Club Road, Opp. Bank of Baroda, Jamnagar 361005. Tel: 0288 564048, 567048 Kolhapur : Plot No.14, Narain Co-op Hsg Society, Nr. Datta Mandir, Mahadik Marg, Kolhapur 416005. Tel: 0231 650842/651224 MUMBAI EUROHELPLINE 24 HOURS : TEL: 9628 33 33 33 Mumbai : Khar (Bombay 1) : Jagdeep Villa, 4th Road, Above Syndicate Bank, Near Rly. Station, Khar (W). Mumbai 400 052. Tel : 6007573/79/80/6052534/ 38 Pager : 9628 202236 Andheri (Bombay II) : 14-A, Paperbox Estate, Off Mahakali Caves Road, Andheri (E), Mumbai 400 093. Tel: 6873820/52/3781/ 0298/1305.
Mulund (Bombay III) : B/202, 203, Pratik Ind. Estate, Behind Petrol Pump, Mulund - Goregaon Link Road, Bhandup (West), Mumbai 400 078. Tel: 5673537/5672098/ 5640962/5600845/5640961 Colaba (Bombay IV) : B3 Star Mansion, Happy Home Hotel Buildg., 1st Floor, 66 Wodehouse Rd., Nr. Charaghdin Showroom, Colaba, Mumbai 400005. Tel: 2187458/2187441/ 2181307/2187430/2183047. Borivali (Bombay V) : Ghanshyam Towers, 2nd Floor, M G Road, Borivali (East), Mumbai 400 066. Tel: 8946701/8949953/ 8936496/8935554 Vashi (Bombay VII) : 106, Shiv Centre, Above Vishwajyot Hotel, Sector 17, Vashi, New Mumbai 400 703. Tel: 7892252/7892228/ 7896355. Kalyan : 1st Floor, Vithalesh Building, Agra Road, Near Raymond Showroom, Kalyan 421 301. Tel: 95251-205737/203767. Nagpur : Paul Commercial Complex, 5th Floor, Ajni Square, Nagpur 440015. Tel: 227680/2245660/221093 Nasik : 82 Mohammadi House, Opp Kalika Mandir, 2nd Floor, Behind Aman Apartment, Old Agra Road, Nasik. Tel: 95253 597506/591787 Navsari : Gurukrupa Bldg., Opp. Govt. Rest House, Lunsikui Main Road, Navsari 396445. Tel: 50480 Porbandar : Anil Kitchenware Modern Complex, Near Jay Printing Press, Liberty Road, Porbandar. Tel: 51712
Pune I : 1st Floor, Satsangh Apartments, Near Hotel Woodland, Khoja Lane Sadhu Vaswani Chowk, Pune 411001. Tel: 6137110/6137191/ 6137472/ Pune II : Gandhi Complex, 2nd Floor, Nasik Phata, Kasar Wadi, Pune 411 034. Tel: 7124532, 7124103, Rajkot : Abbasi Chambers, 1st. Floor, Debhar Road, Near Para Bazar Chowk, Rajkot 360001. Tel: 0281 222480/226513 Surat (I): No.1 Mehta Park Coop. Society, B/H Sargam Shopping Centre, Parlay Point, Surat 395 007. Tel: 3255254/55/56/57 Surat (II): 1/108, Mission Hospital Commercial Centre, Opp. Mysore Cafe Hotel, Athwagate, Surat 396 445. Tel: 0261 3667735, 3656239, 3667735, 3656239 Vapi : Adarsh Dham, 1st Floor, Zanda Chowk, Opp. Police Station. Vapi. Tel: 0260 432629/464506.
Customer Response Centre - South BANGALORE EUROHELPLINE (24 HRS CALL CENTRE): 9628 33 33 33 Bangalore CSO : Eureka Forbes Ltd., 143-C/4, Bommasandra Indl Area, Off Hosur Road, Anekal Taluk, Bangalore 562158. Tel: 7834441/2/3 Fax: 7834902/11. Bangalore I : 68 Farah Commercial Complex, J C Road, Bangalore 560 002. Tel: 2224453/2222314/ CSO Tel: 2995707, 2995708. Bangalore II : 4305 High Point - 4, 2nd /3rd & 7th Floor, 45, Palace Road, Bangalore 560 001. Tel: 2093041/42, 2093122/24. Fax: 2093046 Bangalore III : No.99, 1st Floor, 4th ‘B’ Cross, 5th Block, Industrial Extension, Koramangala, Bangalore 560 095. Tel: 5522333/ 444/555/5536383 Bangalore IV : 2nd Floor, Naveen Complex, 37, Bellary Road, Ganganagar, Bangalore 560 032. Tel: 3540919/3540925 Belgaum : Gurukrupa, 2nd Main, 2nd A (1) Road, Sadashivnagar, Belgaum - 1. Tel: 0831 473719, 470747 Calicut : 1st Floor, Ramlakshmi Building, 6/689 YMCA Road, Kozhikode 673 001. Tel: 765913/766698/368390 Cannanore : Bldg No. 338 HYZ, Chovva Junction, Near Water Tank, Melea Chovva, Kannur 670 006. Tel: 726333/728056/728054. CHENNAI EUROHELPLINE (24 HRS CALL CENTRE): 9628 33 33 33 Chennai CSO : Eureka Forbes Limited, No.14 Burkit Rd, II nd Floor, T. Nagar, Chennai 600 017. Tel: 4348978/4348197/ 4312993/94/95/96. Fax: 4334203 Chennai I : Eureka Forbes Limited, M-73, 3rd Avenue, Anna Nanagr (E) Chennai 600 102. Tel: 6193534/3635/5750/5751, 6269370
Chennai II : Eureka Forbes Limited, East Coast Chambers, 3rd Floor, 92, G.N. Chetty Road, T. Nagar, Chennai 600 0 17. Tel: 8284617/3237/0409/0411, 8234514
Hyderabad II : Srilakshmi Complex, 10-2-289/25, 2nd Floor, Shanthi Nagar, Opp. Mahaveer Hospital, Hyderabad 500 028. Tel: 040 3315451/3314226/ 3320939/3320949/3303058
Shimoga : Opp. Ganapati Temple, II Cross, Ravindra Nagar, Shimoga - 577 201. Tel: 08182 21580
Chennai III : Eureka Forbes Limited, No.8 1st Floor, West Mada Street, Srinagar Colony, Saidapet, Chennai 600 01 5. Tel: 2301152/1153/1154, 2354590/ 2300436.
Hyderabad III : 3-4-771/B, 1st Floor, Near Barkatpura Chamman, Barkatpura, Hyderabad 500 027. Tel: 040 7567185/7567810/ 7567813/7551490, 6510328
Tirunelveli : No.112, Pillayar Koil Street Perumalpuram, Tirunelveli 627 007. Tel: 532834/532835
Chennai IV : Eureka Forbes Limited, No.36 North Park Street, Venkatapuram, Ambattur, Chennai 600 053. Tel: 6570199/6571860 Cochin : Door no.43/2268, SRM Road, Ernakulam North, Kochi 682018. Tel: 400063/402367/402561/ 402486/401639. Fax: 401640 Coimbatore : Eureka Forbes Limited, No. 86, Ponnurangam Road West, R S Puram, Coimbatore 641 002. Tel: 543180/208, 549648/881, 554401 Davangere : No.76, 7th Cross, Opp. Lions Club, Devaraj URS Layout, Davangere 577 002. Tel: 08192 52343. Erode : No.6 Bharathidasan Street, Teachers Colony, Near Water Tank, Erode 638 011. Tel: 274501/397/935 Guntur : No. 4-1-1, 4th Main, Lakshmipuram, Near Harihara Mahal, Guntur 522022. Tel: 0863 231280 Hubli : Ist Floor, Maniyar Building, Income Tax Road, Vidyanagar, Hubli 580 021. Tel: 0836 373291, 374110, 374945, 374944. Hyderabad I : 1-1-261/8, 1st Floor, Karan Centre, S. D. Road, Secunderabad 500 003. Tel: 040 7844128/7840206/ 7816113/7816104, 6260092
Kakinada : 1st Floor, D. No. 7-4-15, Sesha Sai Street, Rama Rao Peta, Kakinada. Tel: 0884 352613 Kottayam : Mundukottakkal Chambers, K K Road, Kanjikuzhy, Kottayam 686 004. Tel: 570964/572743/573147 Madurai : Plot No.300, K K Nagar, Madurai 625 020. Tel: 587728/587216/587654 Mangalore : 3-33-2951/52 Pintos Lane, Kadri Kambla Gr. And 1st Floor, Mangalore 575004. Tel: 0834 492445/495953 Mysore : 2828 Ist Main Jayanagar, Pampathy Road, Mysore 570 014. Tel: 0821 567124/561494
Tirupur : No. 2 SBI Col ony, Kongu Nagar Extn., Tirupur 641 607. Tel: 723887
Trichur : West Palace Road, Near Co-Operative College, Trichur 680 001. Tel: 320115/116/047 Trichy : 80, Raja Colony, Behind Sangam Hotel Cantonment, Trichy 620 001. Tel: 461867/414967/464943/ 464086 Trivandrum : TC 2/2442 Basant, Pattom, Thiruvananthapuram 695 004. Tel: 446570/444852/444859/ 444526. Tuticorin : Ground Floor, No.220, New Colony, Tuticorin 3. Tel: 328332 Vellore : No. 586, 38th Cross Phase II, T.N. Housing Board, Sathuvachari, Vellore 632 009. Tel: 253233
Vijaywada : Sri Durga Sadan, 1st Floor, Near Jammichettu, Mogalarajapuram, Neyveli : No. 5A/85, Cuddalore Vijaywada 520 010. Main Road, Mandarakuppam, Tel: 475964/485782/470633 Neyveli 607 802. Tel.: 362379 Visakhapatnam : Pondicherry : 2,‘B’ Lane, D No. 49-24-6, VVP Nagar, Thattanchavadi, Lalitha Nandan Mansion, Pondicherry 605 009. Madhura Nagar, Tel: 272480/272823/371927 Visakhapatnam 530 016. Tel: 553009/591917 Quilon : Thengazhissery Bldg., Kadappakkada Junction, Kollam 691 008. Tel: 749459/740711 Rajahmundry : No.9, 46-22-13/A, 1st Floor, Opp. Annapoorna Mess, Danavaipeta, Rajahmundry 533 103. Tel: 0883 461429 Salem : Eureka Forbes Limited, 19-B, Saradha College Road, Salem 636007. Tel: 319422/311235/319518/ 314235.
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Aq ua che k - Th e wa ter tes tin g fac il ity fr om Eureka Forbes We ha ve w at er testing labo rat ories in the fo llow ing cities.
Ahmedabad Bhag aw at hi Cha mbe rs, Second Flr, Opp. Gujarat Vidyapith, Ashram Roa d, Ahme d a ba d 380 014. Tel : 754 1380, 754 2570, 754 2571. Bangalore 143-C/4, Off Ho sur Roa d, Bo mm a san dra Indust rial Area , Aneka l Ta luk, Ba ng a lore 562 158. Tel: 080-783 2889l. Fa ra h Com me rcial Comp lex, J.C. Roa d, Ba ng a lore - 560 002. Tel: 080- 222 2314, 222 4453. Chennai 14, Bu rkit Roa d , T. Na g a r, Chen na i 600 001. Tel: 434 8197/8328/8978. Cochin 43, 2268, SRM Roa d, Nea r VB Terra ce Aptt ., Ka loo r, Cochin 682 018. Tel: 402 486 / 561 /400 063. Delhi C/40, 2nd P ha se, Okhla Ind ust ria l Area , New De lhi. Tel: 011-631 3133, 631 3135. Guwahati GNB Roa d, Silpukhuri, Nea r Gosw a mi Service Sta tion , Guw a ha ti 781 003. Tel : 663 032, 664 004, 662 685. Hyderabad C/o M s. Aq ua ma ll Wa te r Solut ions Pvt . Limite d, No. 7-2-1851/1, Sira j Cot t a g e, Fa t eh ba g h, Sa na th Nag a r, Hydera ba d - 500 018. Tel: 040 3700359, 3701091. Indore 22/2, 1st Flo o r, Yesh w a nt h Niva s Ro a d , Ind o re - 452 003. Tel: 432812 , 433467. Kolkata 27/A Dr. La lmo ha n Bh a tt a cha rjee Roa d, Kolkat a 700 014. Tel: 2164686, 2164191. Lucknow 7P, Da li Bag h, Bu t ler Roa d, Luckno w . Tel: 208 007, 208 375, 207 692. Ludhiana 92, Surya Kira n Co mp lex, 2nd Flr., The Ma ll, Lud hia na . Tel: 444 931, 445199. Mumbai Ujagar Industrial Estate, 2nd Floor, Plot No. 16 &18, W.D. Patel Marg, Nea r Dukes Fact ory, G ova nd i (Ea st), Mum ba i 400 088. Tel: 558 4700 /1474.
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War ra nt y - Cu st om er co py Please reta in this card . It w ill be req uired if service und er Warra nt y becom es necessary.
Name of Customer:
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Date of Invoice:
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Unit No.:
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