Alternate Delivery Channels (ADC)

Alternative Delivery Channel Survey Gender_________________ Age_____________________  Branch_________________ Profession________________ 

1) Do you have an account in Bank AlFalah?  Yes  Yes No

2) How freuently do you visit Bank Alfalah? Daily !eekly "onthly #ther

3) !hich is the $ost %refera&le $ode of &anking? 'isiting &ranch (nternet &anking "o&ile &anking A)" 4) !hich of the following services are you aware of? A)" *"* alerts (nternet &anking "o&ile &anking Phone Banking+,-state$ents 5) Are you a s$art %hone user?

 Yes No

6) Do you use !i-Fi+data on your s$art %hone?  Yes No 7) Have you ever used Bank Alfalah.s internet &anking+$o&ile &anking

services?  Yes No

If yes,

8) !hich of the following internet &anking services do you use? Balance inuiry Funds transfer "ini state$ent /tility &ills %ay$ent  )eleco$+internet %o% u% 0/fone1 )elenor1 2ong 1!arid and !ateen3 4redit card %ay$ents of self and credit card custo$ers

9) !hich of the following "o&ile &anking services do you use? Pay utility &ills and BAF credit 4ard Bills  )ransfer funds Pay 2akat and Donation  )ransaction alert via s$s

If N, 1!)

 !ould you &e willing to try any of our alternate delivery channels in

future?  Yes No 11)

 !hy are you not using these services stated a&ove?  )hey are di5cult to use  )hey are e6%ensive

( don.t need such services #ther ________________  12)

 !hich of the A)" service do you use? Pre%aid vouchers (nter&ank 7nancial transaction Balance inuiry 4ash withdrawal "ini-state$ent Pay$ent of utility &ills

Thank You for Your Feedback & Time

"est #e$ar%s& Alternate Delivery Channel 'ADC) (ea*