Decision making critical issue analysis of the HBR case study, All the Wrong Moves, by David A. Garvin.
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Don s Personality(Big 5 Personality Model) Extraversion High spirited Gregarious
Democratic decision making style Group participation
No responsibility
C ollective
participative style
ea er alone Sole Involvement ma es t e of members. responsibility ecision
Cons
Pros
y
y
Decision quality is the selection of the best alternative. It is also important when there are seriou implications for selecting (or failing to select) the best alternative.
Decision acceptance is the degree to which a follow accepts a decision made by a leader. Leaders focus more on decision acceptance when decision quality i more important.
Assumptions
Effectiveness Commitment of action Decision acceptance Participation
A1:Leader takes known information and then decides alone
A2:Leader gets information from followers and decides alon
C1: Leader shares problems with followers individually, dec alone.
C2:Leader shares problems with followers as a group, dec alone.
G2:Leader shares problems with followers as a group, colle decision.
H ow
can Don change?
Start asking more questions Create more accountability in senior managers.
Assign tasks according to the capabilities
Stop trying to shy away from conflicts and trying to reso them in private.