Alcatel-Lucent Application Partner Program API Definitions

Alcatel-Lucent Application Partner Program API Definitions

All Rights Reserved © Alcatel-Lucent 2010

=

I.

OVERVIEW ................................................ ........................................................................ ........................................ ................ 4 1.1

Definitions ............................................. ...................................................................... ..................................... ............ 4

1.2 API Classes..................... Classes ............................................. ................................................. ..................................... ............ 5 1.2.1 Open APIs ............................................... ...................................................................... ...................................5 ............5 1.2.2 Reserved APIs .............................................. ..................................................................... ...............................5 ........5 1.2.3 Restricted and and Unpublished APIs ............................................... .......................................................6 ........6 1.3

Alcatel-Lucent Products Supported ............................................. ................................................... ...... 6

1.4

API Categories ............................................... ...................................................................... .............................. ....... 8

1.5

APIs by class, product and category ............................................ .................................................. ...... 10

2

TAPI Premium Server [OXE] {Reserved} ............................................ .................................................. ...... 11

3

TSAPI Premium Server [OXE, OTCCSE, OTCCPE] {Reserved} ......................... ......................... 12

4

Passive Recording Interface [OXE, OXO, OTCCSE, OTCCPE] {Reserved}............ 13

5

Active Recording Interface [OXE, OTCCSE, OTCCPE] {Restricted}................... 14

6

SIP [OXE] {Reserved} ............................................ ................................................................... ............................. ...... 15

7

My Teamwork 8660 [ACS] {Reserved} ............................................ ..................................................... ......... 16

8

Telephony Web Services [OXE, OXO, ICS] {Open}................................ {Open}...................................... ...... 17

9

Messaging Web Services [OXE, ICS] {Open}........................................ {Open}.............................................. ...... 18

10 Management Web Services [OXE, ICS] {Open} ..........................................19 ..........................................19 11 One-Number Web Services [OXE, ICS] {Open} ..........................................20 ..........................................20 12 Teamwork Web Services [OXE, ICS] {Open} ........................................... ............................................. .. 21 13 Paging Interface [OXE] {Restricted} ............................................. ....................................................... .......... 22 14 AHL Interface [OXE] {Reserved}........................ {Reserved} ................................................ .................................... ............ 23 15 CDR Interface [OXE] {Reserved}........................ {Reserved} ................................................ .................................... ............ 24 16 SNMP Interface [OXE] {Reserved} ............................................... .......................................................... ........... 25 17 4760 Ticket Collector [OXE, OXO, OXO, NMS] {Reserved}......................... {Reserved}.................................... ........... 26 18 4760 VoIP Performance [OXE, NMS] {Reserved} ........................................27 ........................................27 19 VoIP Tickets-on-the-Fly [OXE] {Reserved}................... {Reserved}.......................................... ............................. ...... 28 20 VPS [OXE] {Reserved} ........................................... .................................................................. ............................. ...... 29 21 QSIG [OXE] {Reserved} ............................................... ..................................................................... ........................ .. 30 22 CSTA for OXE [OXE, OTCCSE, OTCCPE] {Reserved} ..................................... .....................................31 31 23 InfoCenter [OXE] {Reserved}........................................ {Reserved}.............................................................. ........................ .. 32 24 RTI [OTCCSE] {Reserved} ................................................ ....................................................................33 ....................33 25 WMI [OTCCSE] {Reserved} ............................................... ...................................................................34 ....................34 26 CCTI or CCA SDK [OTCCSE] {Reserved} ........................................... .................................................... ......... 35 27 TAPI Server [OXO] {Reserved} ............................................... .............................................................. ...............36 36 28 CSTA for OXO [OXO] {Reserved}.................................... {Reserved}.......................................................... ........................ .. 37

=

I.

OVERVIEW ................................................ ........................................................................ ........................................ ................ 4 1.1

Definitions ............................................. ...................................................................... ..................................... ............ 4

1.2 API Classes..................... Classes ............................................. ................................................. ..................................... ............ 5 1.2.1 Open APIs ............................................... ...................................................................... ...................................5 ............5 1.2.2 Reserved APIs .............................................. ..................................................................... ...............................5 ........5 1.2.3 Restricted and and Unpublished APIs ............................................... .......................................................6 ........6 1.3

Alcatel-Lucent Products Supported ............................................. ................................................... ...... 6

1.4

API Categories ............................................... ...................................................................... .............................. ....... 8

1.5

APIs by class, product and category ............................................ .................................................. ...... 10

2

TAPI Premium Server [OXE] {Reserved} ............................................ .................................................. ...... 11

3

TSAPI Premium Server [OXE, OTCCSE, OTCCPE] {Reserved} ......................... ......................... 12

4

Passive Recording Interface [OXE, OXO, OTCCSE, OTCCPE] {Reserved}............ 13

5

Active Recording Interface [OXE, OTCCSE, OTCCPE] {Restricted}................... 14

6

SIP [OXE] {Reserved} ............................................ ................................................................... ............................. ...... 15

7

My Teamwork 8660 [ACS] {Reserved} ............................................ ..................................................... ......... 16

8

Telephony Web Services [OXE, OXO, ICS] {Open}................................ {Open}...................................... ...... 17

9

Messaging Web Services [OXE, ICS] {Open}........................................ {Open}.............................................. ...... 18

10 Management Web Services [OXE, ICS] {Open} ..........................................19 ..........................................19 11 One-Number Web Services [OXE, ICS] {Open} ..........................................20 ..........................................20 12 Teamwork Web Services [OXE, ICS] {Open} ........................................... ............................................. .. 21 13 Paging Interface [OXE] {Restricted} ............................................. ....................................................... .......... 22 14 AHL Interface [OXE] {Reserved}........................ {Reserved} ................................................ .................................... ............ 23 15 CDR Interface [OXE] {Reserved}........................ {Reserved} ................................................ .................................... ............ 24 16 SNMP Interface [OXE] {Reserved} ............................................... .......................................................... ........... 25 17 4760 Ticket Collector [OXE, OXO, OXO, NMS] {Reserved}......................... {Reserved}.................................... ........... 26 18 4760 VoIP Performance [OXE, NMS] {Reserved} ........................................27 ........................................27 19 VoIP Tickets-on-the-Fly [OXE] {Reserved}................... {Reserved}.......................................... ............................. ...... 28 20 VPS [OXE] {Reserved} ........................................... .................................................................. ............................. ...... 29 21 QSIG [OXE] {Reserved} ............................................... ..................................................................... ........................ .. 30 22 CSTA for OXE [OXE, OTCCSE, OTCCPE] {Reserved} ..................................... .....................................31 31 23 InfoCenter [OXE] {Reserved}........................................ {Reserved}.............................................................. ........................ .. 32 24 RTI [OTCCSE] {Reserved} ................................................ ....................................................................33 ....................33 25 WMI [OTCCSE] {Reserved} ............................................... ...................................................................34 ....................34 26 CCTI or CCA SDK [OTCCSE] {Reserved} ........................................... .................................................... ......... 35 27 TAPI Server [OXO] {Reserved} ............................................... .............................................................. ...............36 36 28 CSTA for OXO [OXO] {Reserved}.................................... {Reserved}.......................................................... ........................ .. 37

=

29 OHL Interface [OXO] {Reserved} ................................................ ........................................................... ........... 38 30 XML IP Touch Service Service [OXE, OXO, ICS] {Open} ..........................................39 ..........................................39 31 My IC Phone SDK [OXE, OXO, ICS] {Open}........................ {Open}............................................... ......................... 40 32 CDR Interface [OXO] {Reserved} ................................................ ........................................................... ........... 41 33 Call Accounting Web Service [OXO] {Reserved} .........................................42 .........................................42 34 PIMphony SDK [OXO] {Reserved} ................................................ ........................................................... ........... 43 35 Glossary ............................................... ..................................................................... ..........................................44 ....................44

=

I. OVERVIEW The Alcatel-Lucent Application Parter Program (AAPP) is designed to support companies that develop communications applications for Alcatel-Lucent's enterprise solutions, including IP infrastructure products, IP telep hony products and communications applications. To support the Program and developers, Alcatel-Lucent offers an array of application programming interfaces (APIs) — including protocols and software development kits (SDKs) — that enable customers and partners to build integrated communications solutions for enterprises. These solutions drive effective communications for the enterprise, accelerating business innovation i nnovation and enhancing customer satisfaction. Alcatel-Lucent makes it easy to integrate third-party applications with its network infrastructure products, communications platforms and software suites. The company offers a large range of documented APIs, supported by Alcatel-Lucent experts. These APIs enable your application to interoperate with Alcatel-Lucent solutions, while offering your customers a rich set of features.

1.1 Definitions In this document, an API designates a means for interworking with Alcatel-Lucent platforms (such as OmniPCX Enterprise, OmniPCX Office, etc.), in order to access specific resources. Two sorts of APIs are provided: 



A protocol description, i.e., a document that describes the protocol in detail. T he protocol may be based on either a:

-

Proprietary definition (e.g., Alcatel-Lucent Hotel/Hospitality Link Interface (AHL), Call Detail Record (CDR), etc.); or

-

Standard definition (e.g., CSTA, SIP, QSIG, etc.: see Glossary)

A full SDK , which includes guidelines, a library, tools and examples, and is based on either a:

-

Proprietary definition (XML Phone Web Service, TSAPI Premium Server, etc.); or

-

Standard definition (TAPI Premium Server)

=

1.2  API Classes There are four classes of APIs, associated with increasingly restricted levels of access:

API class Open Reserved Restricted Unpublished

Access Available to all developers, free of charge Reserved for Program participants Restricted to Program participants and subject to a specific contractual agreement Restricted to Program participants and available only in collaboration with Alcatel-Lucent R&D

1.2.1 Open APIs Open APIs give developers access to Alcatel-Lucent's next-generation development tools. These APIs enable you to develop innovative applications for the Alcatel-Lucent Application Phone, empower your business applications with IP communication features, or provide users with the global benefits of unified communications. Whatever the goal, you'll find powerful tools for developing valuable applications. Alcatel-Lucent Open APIs are available to all developers free of charge. There are two large families of Open APIs: 

Alcatel-Lucent 8082 My IC Phone SDK The IC Phone Software Development Kit simplifies development on the My IC Phone device. For more information, see www.developer-enterprise.alcatel-lucent.com



Alcatel-Lucent XML Web Services, XML IP Touch Servi ces, etc. Alcatel-Lucent XML Web Services provide key functions for the entire range of enterprise solutions.

1.2.2 Reserved APIs Alcatel-Lucent has documented a set of reserved APIs that are supported by its communication platforms. The associated SDKs include technical documentation, drivers and documented examples. These APIs are reserved for participants in the Program. They may be downloaded from the private area of the Application Partner web site.

=

1.2.3 Restricted and Unpublished APIs Restricted APIs are not available to all participants: they require s pecific agreement from Alcatel-Lucent and a contractual commitment from the participant. The following APIs are in this class:    

Active Recording interfaces (TDM DR-Link and IP DR -Link) Paging SIP Device Management SIP for voice mail

Unpublished APIs require collaboration with Alcatel-Lucent R&D. They are not described in this document.

1.3  Alcatel-Lucent Products Supported Products currently supported are as follows: 

Alcatel-Lucent OmniTouch™ 8082 My IC Phone (IC Phone)  offers an open platform and an entirely new user interface based on a large m ulti-touch display. Powered by pioneering new software and an open interface, it has a 7-inch wide capacitive touch screen that is LED-backlit and includes context-aware sensory feedback, as well as connectivity to Bluetooth® and USB devices. See r elated APIs



Alcatel-Lucent IP Touch Phones (IP Touch):  Full-featured IP Touch phones from the Alcatel-Lucent 8 Series offer integrated IP connectivity and telephony. In addition to the converged power of data and VoIP, these terminals support a range of features and functions, including Web-based XML business applications. See related APIs



Alcatel-Lucent OmniPCX Enterprise Communication Server (OXE):  The AlcatelLucent OmniPCX Enterprise is a highly scalable solution based on a pure software communications server platform that provides m ultimedia call processing for both Alcatel-Lucent and third-party clients/phones including TDM, IP and SIP. See related APIs



Alcatel-Lucent OmniPCX Office Communication Server (OXO): The AlcatelLucent OmniPCX Office is an integrated communications system for small and medium-sized businesses (SMBs), providing a personal communications manager (Alcatel-Lucent PIMphony Softphone), an advanced call center solution, secure high-speed Internet access, advanced TDM and IP telephony and LAN switching. The Alcatel-Lucent solution consists of a pre-configured server that provides every employee with voice, Internet, e-mail and data capabilities. See related API s



Alcatel-Lucent OmniTouch 8400 Instant Communications Suite for Enterprise (ICS): The Alcatel-Lucent OmniTouch 8400 Instant Communications Suite is a cutting-edge software suite providing a full set of IP-based unified communication services. These services allow subscribers to tailor, control and manage calls, messages, directories, collaboration tools and information wherever they are (at

=

the office, away on business, in a meeting, at home), using any device and any interface. See related APIs 

Alcatel-Lucent OmniTouch 8460 Advanced Communications Server (ACS) : A SIPand software-based platform within the award-winning Alcatel-Lucent OmniTouch 8400 Instant Communications Suite, the OmniTouch 8460 ACS is now being released as a development tool for enablement of business applications and process communications. Carriers, OEMs, systems integrators and b usinesses are already using it as a communications and presence engine to enable the rapid deployment of a wide range of real-time applications and services for hosted and premises-based environments across wireless and wireline networks. See related APIs



Alcatel-Lucent OmniVista™ 4760 Network Management System (NMS):  The Alcatel-Lucent OmniVista 4760 NMS is a comprehensive set of network management applications that are designed for IP telephony and IP networking and that simplify the management of Alcatel-Lucent networking d evices. OmniVista solutions allow managers to monitor network activity, configure and troubleshoot each device, and manage an entire network from a single platform. See related APIs



Alcatel-Lucent OmniTouch Contact Center Standard Edition (OTCCSE): The Alcatel-Lucent OmniTouch Contact Center Standard Edition is designed for customers with small- to medium-capacity contact centers (10 to 30 agents) and is the ideal solution for voice communications needs. This modular suite includes: CCDistribution, CCSupervision, CCagent, CCivr, CCoutbound and Wallboard Manager. See related APIs

Special case: 

Alcatel-Lucent OmniTouch Contact Center Premium Edition (OTCCPE): Designed for customers with medium-capacity contact c enters (20-150 agents), the AlcatelLucent OmniTouch Contact Center - Premium Edition is a converged multimedia solution for voice and e-mail, built on Genesys technology. It provides a unique, easy-to-use graphical user interface (called Visual CC), from which all operations can be managed and monitored. NOTE:  This platform is currently not part of the Program, as its SDKs (called Openness Packs) are based on Genesys SDKs and require specific licensing agreements, as detailed in the Alcatel-Lucent OmniTouch Contact Center Premium Edition Openness Packs Product Description.

=

1.4  API Categories APIs are grouped by category: 

Management This category includes all APIs designed to collect billing and statistics tickets; monitor traps and alarms; and access the PBX database. Examples of Management APIs: - 4760 Ticket Collector - 4760 VoIP Performance Ticket Collector - VoIP Ticket-on-the-Fly - Call Accounting, CDR - SNMP - Management Web Service - SIP Device Management [Restricted ]



Hospitality/Healthcare These APIs enable Hospitality or Healthcare applications to benefit from the full range of features of OmniPCX platforms. Examples of Hospitality/Healthcare APIs: - AHL/OHL - SIP



Recording Includes APIs that enable voice-recording applications. Passive recording connectivity is provided by Reserved APIs, while active r ecording is provided by Restricted APIs (see below). Examples of Recording APIs: - Passive recording APIs (Extension, Trunk) - Active recording APIs (TDM DR-Link, IP DR -Link) [Restricted] 



End point Includes interfaces that integrate third-party SIP terminals. Example of End-Point API: SIP



Contact Center Includes interfaces that enable contact center CTI integration at the server or client level, as well as call center monitoring and management. Examples of Contact Center APIs: - Telephony Server API (TSAPI) Premium Server - Computer Supported Telephony Application (CSTA) - Real-Time Interface (RTI) - Workforce Management Interface (WMI) - Call Center Agent (CCA)



Notification Includes interfaces that enable an alarm server application based on text or voice notification. Examples of Notification APIs: - Paging - CSTA - Telephony Web Services

=



Collaboration/Conferencing Includes APIs enabling third-party applications to provide conferencing and collaboration services. Examples of Collaboration/Conferencing APIs: - OmniTouch My Teamwork 8660 (ACS) - Teamwork Web Service



Contact Management Includes APIs that enable operator applications using advanced user data. Example of a Contact Management API: - InfoCenter



Business Integration Includes interfaces that enable desktop or server integration of business applications. Examples of Business Integration APIs: - TSAPI Premium Server - TAPI Premium Server, TAPI Server - CSTA - Telephony Web Service - One-Number Web Service - XML IP Touch Services - QSIG - PIMphony SDK



Voice Mail Includes interfaces that enable interaction with integrated or third-party voice mail. Examples of Voice Mail APIs: - Messaging Web Service - VPS - SIP [Restricted]

=

1.5  APIs by class, product and category The table below lists all available APIs by class, product and category. API

Class

   N    E    P    O 4760 Ticket Collector 4760 VoIP Performance Ticket Collector VoIP Tickets-on-theFly CDR for OXE CDR for OXO Call Accounting Web Service SNMP SIP End Point ACS AHL OHL/OLD CCA / CCTI CSTA for OXE RTI WMI CSTA for OXO Passive Recording Active Recording TSAPI Premium Server InfoCenter Paging PIMphony SDK QSIG TAPI Premium Server TAPI Server for OXO VPS/analog XML IP Touch One-Number Web Service Messaging Web Service Management Web Service Telephony Web Service Teamwork Web Service My IC Phone SDK

   D    E    V    R    E    S    E    R

Platform/Product

   D    E    T    C    I    R    T    S    E    R

X X X X X X X X X X X X X X X X X

   O    X    O X

X X X X

   S    M    N

   h   c   u   o    T    P    I

  e   n   o    h    P    C    I

   S    C    A

   S    C    I

X X

   t   n   e   m   e   g   a   n   a    M

  y    t    i    l   a    t    i   p   s   o    H

  g   n    i    d   r   o   c   e    R

   t   n    i   o    P    d   n    E

  r   e    t   n   e    C    t   c   a    t   n   o    C

  n   o    i    t   a   c    i    f    i    t   o    N

X X X X X X

X X

X X

X X

X

X

X

X

X X X

X

X X X X X X

   E    P    C    C    T    O

X X

X X X X X X X X

   E    X    O

   E    S    C    C    T    O

Category

X X X X

X

X

X

X

X

X X X

X X X X X

X X X

X X X

X

X

X

X

X

X

X

X

X X X X X X X X X X X

X X X X X X X

X

X

X X X X X X X

X

X

X X

Key to Platforms/Products OXO Alcatel-Lucent OmniPCX Office Communication Server OXE Alcatel-Lucent OmniPCX Enterprise Communication Server OTCCSE Alcatel-Lucent OmniTouch Contact Center Standard Edition OTCCPE Alcatel-Lucent OmniTouch Contact Center Premium Edition NMS Alcatel-Lucent OmniVista 4760 Network Management System IP Touch Alcatel-Lucent IP Touch Phones IC Phone Alcatel-Lucent OmniTouch 8082 My IC Phone ACS Alcatel-Lucent OmniTouch 8460 Advanced Communication Server ICS Alcatel-Lucent OmniTouch 8400 Instant Communications Suite for Enterprise

X

=

2 TAPI Premium Server [OXE] {Reserved} TAPI Premium Server The Alcatel-Lucent Telephone Application Programming Interface (TAPI) P remium Server is a TAPI Telephony Service Provider (TSP) that enables TAPI applications to access the telephony services of the Alcatel-Lucent OmniPCX Enterprise system. Its client/server architecture, ability to support a wide range of telephone sets and compatibility with all network architectures fulfill all Computer Telephony Integration (CTI) needs — at low cost. An SDK is available for building or adapting applications that take full advantage of OmniPCX Enterprise telephony features.

BENEFITS

FEATURES      





TAPI client/server TSP Compatible with applications that interwork with TAPI Releases 2.1 and 3.0 Adds telephone service capabilities to standard Windows applications Development and integration basis for CTI applications SDK available, providing access to unique OmniPCX Enterprise telephony features Designed for OmniPCX Enterprise system with Alcatel-Lucent IP Touch™ phones and Alcatel-Lucent digital phones Direct Computer Supported Telecommunications Applications (CSTA) mapping



Compatible with TAPI applications



Client/server architecture reduces support, maintenance and hardware costs



Simplified installation, administration and integration for any network topology



Toolkit for developing CTI applications



Compatible with non-TAPI standard Windows applications, using the “assisted telephony” function

RESOURCES Software Installation Manual Administration Guide Developers' Guide Feature List

Assisted Telephony TAPI/CSTA Comparison Data Sheet Product Presentation Release Notes

=

3 TSAPI Premium Server [OXE, OTCCSE, OTCCPE] {Reserved}

TSAPI Premium Server The Alcatel-Lucent Telephony Server Application Programming Interface (TSAPI) is based on the Novell TSAPI architecture and programming interface and integrates server-based telephony control with desktop (client) or server applications on enterprise-wide networks. TSAPI incorporates Computer Supported Telecommunications Applications (CSTA) telephony call control services, device monitoring services and query services.

FEATURES 

Communications solutions in Windows or Linux environment



Compatible with all versions of OmniPCX Enterprise





BENEFITS 

Real network-enabled application with centralized management and backup of servers distributed throughout the network



Designed for business and contact center environments



Transparent support for spatial redundancy for all clients



Includes a GUI-enabled client that simulates all services and displays all events/messages.



Optimizes licenses by multiplexing CSTA requests



Rich feature set for developers: log, debug, client source code, etc.

Network support: one server per OmniPCX node Multi-protocol support: ECMA/V1, ECMA/V2, CCA, IVR, etc.



Support for active recording features



Central administration by GUI



Support for all CSTA services and events

RESOURCES Runtime Software Installation Manual (Windows/Linux) Developers' Guide

SDK Product Overview Release Notes

=

4 Passive Recording Interface [OXE, OXO, OTCCSE, OTCCPE] {Reserved}

Passive Recording The Alcatel-Lucent OmniPCX platforms provide several methods for capturing voice by reusing existing interfaces. These passive methods do not require any action by the voice recording system:  Extension-side recording: taps the extension lines connecting the phones to the audio boards  Trunk-side recording: taps the trunk lines connecting the trunk boards to the PSTN  IP sniffing: sniffs (or mirrors) the IP networks

FEATURES 

BENEFITS

Extension-side recording is appropriate for recording a small number of digital or analog extensions



Trunk-side recording is appropriate for large systems, for all types of telephone sets that make incoming or outgoing calls over PSTN trunks



IP sniffing is appropriate for the operator console



Available for both the OmniPCX Office and Enterprise platforms



Several CTI links can be used (TSAPI Premium Server, Genesys T-Server, CDR), but are not mandatory

RESOURCES Recording Overview Trunk-Side Recording Guidelines

Trunk-Side Recording Test Plan Related information: see TSAPI

=

5 Active Recording Interface [OXE, OTCCSE, OTCCPE] {Restricted}

Active Recording Active Recording interfaces were designed and developed on OmniPCX Enterprise to overcome the limitations of the Passive Recording interfaces. A call copy is provided to the voice recording system on its request, using one of two methods:  Dedicated Recording Link (TDM DR-Link), where the TDM recorder is connected to PCM boards  IP Dedicated Recording Link (IP DR-Link), where a direct RTP flow is established between IP phones and the VoIP recorder

FEATURES 

The Omni PCX administrator can configure the system to prevent the recording of users





BENEFITS 

Dedicated license control based on simultaneous recording channels (independent of declared/monitored extension to be recorded)

One or more optional beeps can be issued to notify the external party when recording



Less cabling needed and resources optimized compared to passive recording interfaces

Full compatibility with OmniPCX network and branch survivability mode



Strong security and confidentiality



No restriction of telephony services due to recording



When using the TSAPI Premium Server, benefis include TSAPI reliability, with its transparent support for spatial redundancy for OXE, and CTI server backup



Full support for recording of encrypted calls (IP DR-Link)



Can mix both recording methods on the same OmniPCX

RESOURCES (Restricted) Recording Overview

IP DR-Link Guidelines

TDM DR-Link Guidelines

Related information: see

TSAPI

=

6 SIP [OXE] {Reserved} SIP for End Point

The Session Initiation Protocol (SIP) is a simple, open protocol that enables new multimedia applications for voice, data and video. The OmniPCX Enterprise handles SIP phones the same way as any other proprietary sets, providing powerful features including telephony services (multi-line, supervision, tandem, boss/secretary, hotel, group calls, etc.); use of prefix (forward, substitution, wake-up, etc.); CSTA monitoring, etc.

FEATURES 



BENEFITS

Access to OmniPCX Enterprise features and application support, including hospitality services, twinset and hunting groups via SIP, dual-tone multi-frequency (DTMF) codes and voice guides Use of policy enforcement for SIP devices, such as call barring, call detail records, high availability and admission control



Take advantage of Omni PCX Enterprise benefits as regards scalability, reliability, and high availability



Tight integration in the overall IP telephony solution, including all TDM and IP phones, fax, H. 323 and TDM trunks



Can be deployed through OmniVista 4760 SIP Device Management



Full compatibility with active recording methods (DR-Link)

RESOURCES Introduction and Profiling

Developers' Guide

Supported RFC Lists

Questionnaire

=

7 My Teamwork 8660 [ACS] {Reserved} My Teamwork

The My Teamwork API is used for integrating conference call scheduling and administration into external applications. The interface can interact with Alcatel-Lucent's OmniTouch 8460 Advanced Communication Server (ACS) through SIP, VCS XML, SIP-CC or CDR.

FEATURES

BENEFITS



Provides a SIP server for complex conference session control and presence event management



Adds value to enterprise applications via conferencing, collaboration and presence capabilities



Provide an HTTP/XML interface (VCS XML) to schedule conferences, create recordings and manage AMDS voice mail broadcasts and access other userbased features available in ACS



Easy incorporation of (XML- and HTTP-based) REST Web service APIs, for a rapid time to market

RESOURCES ACS Software Release Notes

Developers' Guide

=

8 Telephony Web Services [OXE, OXO, ICS] {Open} Telephony Web Services XML Web Services are fundamental building blocks for distributed computing on the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services are open interfaces that link the world of telephony to that of the Web, connecting Alcatel-Lucent's communication services to customer business applications. They are designed for use on the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent OmniPCX Enterprise communication platforms.

Telephony Web Services provide detailed information about the c urrent incoming call; personal phonebook management; phone set management; unified directory access; nomad mode; and call log.

FEATURES 

BENEFITS

Support for basic and advanced call-control services: Make, take, clear a call o Transfer/conference call o DTMF dialing o Recording o Call management: forward, o lock/unlock, do not disturb, overflow, camp-on, etc. Phonebook access o Nomad mode o Call log o



Multi-line capability



Support for all types of phones: analog, digital, IP, DECT, WiFi, softphone



Simplified mechanism to connect applications easily, whatever the technology or device used



Applications run anywhere, on any technology or device



Based on universally supported, industry-standard protocols

 Authentication within a user ID

framework

RESOURCES Framework Software [Reserved] Installation Guide [Reserved] Basic Tutorials [Open] License Guide [Reserved]

Developers' Guide [Open] Release Notes [Reserved] Advanced Tutorials [Reserved] Technical Overview [Reserved]

=

9 Messaging Web Services [OXE, ICS] {Open} Messaging Web Services XML Web Services are fundamental building blocks for distributed computing on the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services are open interfaces that link the world of telephony to that of the Web, connecting Alcatel-Lucent's communication services to customer business applications. They are designed for use on the Alcatel-Lucent OmniPCX Enterprise communication platform.

Messaging Web Services are used to interact with a voice from a third-party application. The voice media, located on a voice mail server, can be played on and recorded from any device (e.g., business phone, external PSTN phone, etc.).

FEATURES 



BENEFITS

Interacts with various types of Alcatel-Lucent voice mail: 4635 o 4645 o OmniTouch Unified o Communication Supports basic and advanced services: Play, pause, resume, stop a o voice mail Forward, send o Delete o Record o Call back sender o



Simplified mechanism to connect applications easily, whatever the technology or device used



Applications run anywhere, on any technology or device



Based on universally supported, industry-standard protocols



Authentication within a user ID framework

RESOURCES Framework Software [Reserved] Installation Guide [Reserved] Basic Tutorials [Open] [Reserved]

Developers' Guide [Open] Release Notes [Reserved] Advanced Tutorials

=

10 Management Web Services [OXE, ICS] {Open} Management Web Services

XML Web Services are fundamental building blocks for distributed computing on the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services are open interfaces that link the world of telephony to that of the Web, connecting Alcatel-Lucent's communication services to customer business applications. They are designed for use on the Alcatel-Lucent OmniPCX Enterprise communication platform.

Management Web Services are designed to manage Alcatel-Lucent OmniPCX configuration data, including information about subscribers and their phone sets.

BENEFITS

FEATURES 



Manages main Alcatel-Lucent OmniPCX Enterprise attributes: Entities o Cost centers o Phonebook o Internal subscribers o External subscribers o Secondary subscribers o Hunting groups o Phone set parameters o Supports basic and advanced services: Play, pause, resume, stop a o voice mail Forward, send o Delete o Record o Call back sender o



Simplified mechanism to connect applications easily, whatever the technology or device used



Applications run anywhere, on any technology or devices



Based on universally supported, industry-standard protocols



Authentication within a user ID framework



Central management for the entire OXE network

RESOURCES Framework Software [Reserved] Installation Guide [Reserved] Basic Tutorials [Open] [Reserved]

Developers' Guide [Open] Release Notes [Reserved] Advanced Tutorials

=

11 One-Number Web Services [OXE, ICS] {Open} One-Number Web Services XML Web Services are fundamental building blocks for distributed computing on the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services are open interfaces that link the world of telephony to that of the Web, connecting Alcatel-Lucent's communication services to customer business applications. They are designed for use on the Alcatel-Lucent OmniPCX Enterprise communication platform.

One-Number Web Services set and review the rules for routing incoming calls to an Alcatel-Lucent OmniPCX Enterprise user.

FEATURES 



BENEFITS

Supports different routes for incoming calls, depending on user status: Available o Busy o Not available: do not o disturb Not available: filtering o based on caller number, time/date Supports several destinations for routed calls: Office phone o External PSTN phones o (mobile, home phone, etc.) Voice mail o



Simplified mechanism to connect applications easily, whatever the technology or device used



Applications run anywhere, on any technology or device



Based on industry-standard protocols that are universally supported



Authentication within a user ID framework



Powerful, customized filter/ screening rules

RESOURCES Framework Software [Reserved] Installation Guide [Reserved] Basic Tutorials [Open] [Reserved]

Developers' Guide [Open] Release Notes [Reserved] Advanced Tutorials

=

12 Teamwork Web Services [OXE, ICS] {Open} Teamwork Web Services XML Web services are fundamental building blocks for di stributed computing on the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services are open interfaces that link the world of telephony to that of the Web, connecting Alcatel-Lucent's communication services to customer business applications. They are designed for use on the Alcatel-Lucent OmniPCX Enterprise communication platform.

Teamwork Web Services include services for managing contact lists, user presence and conferences.

FEATURES 

BENEFITS

Supports collaboration services: Session management o Conference management o Participant management o Buddy management o Presence states o



Simplified mechanism to connect applications easily, whatever the technology or device used



Applications run anywhere, on any technology or devices



Based on universally supported, industry-standard protocols



Authentication within a user ID framework

RESOURCES Framework Software [Reserved] Installation Guide [Reserved] License Guide [Reserved]

Developers' Guide [Open] Release Notes [Reserved] Technical Overview [Reserved]

=

13 Paging Interface [OXE] {Restricted} Paging The Paging Interface provides a powerful way to deliver calls with text messages to all types of terminals: TDM, IP, DECT, WiFi. It is the core component for integrating an alarm or notification server.

FEATURES 

BENEFITS

Sends text messages to all types of devices: Mobile terminals (DECT, o WiFi) TDM: Reflex, 9 series o IP: 8 series o



Acknowledges messages sent



Provides several different rings, depending on type of message



Stores messages on the device



Very simple interface that provides instant notification of system events to a mobile workforce



Enables messaging to any device

RESOURCES Paging Overview

Paging Guidelines [Restricted]

=

14 AHL Interface [OXE] {Reserved} AHL The Alcatel-Lucent Hotel/Hospitality Link Interface (AHL) is a proprietary protocol for building a hospitality Property Management System (PMS). Guest services (do-not-disturb, wake-up, voice mail, etc.) and front-office services (check-in, check-out, room management, etc.) are accessed through a serial or Ethernet link.

FEATURES

BENEFITS



Handles guest arrivals and departures



Manages wake-up calls and guest voice mail



Dynamic suite configuration



Handles call billing



Verifies and tracks room status



Manages room services



Manages waiting messages



Communication between third-party application and OmniPCX Enterprise via Serial V24 or IP



Dedicated OmniPCX Enterprise telephony features are available for designing hospitality applications (hotel, hospitality, cruise ships, etc.)



PMS can easily manage room- or guest-based mode



Improves staff efficiency by directly managing all operations from the front office (check-in, room cleaning, etc.)



Enhances guest satisfaction by providing efficient telephony features from the guest set (hotel services, do not disturb, direct dialin, wake-up, messages, etc.)



Improves cost control by managing call charging

RESOURCES AHL Developers' Guide Product Description

OmniPCX Configuration

=

15 CDR Interface [OXE] {Reserved} CDR  The Call Detail Report (CDR) Interface is a proprietary protocol for creating billing applications. Tickets containing detailed call information (e.g., calling number, called number, call, duration, etc.) can be used by a third-party application to generate all types of reports.

FEATURES

BENEFITS



Provides extended and reduced tickets



Generates new tickets for each new call



External third-party application can manage call costs and charge units.

RESOURCES CDR Developers' Guide

=

16 SNMP Interface [OXE] {Reserved} SNMP The Simple Network Management Protocol (SNMP) is a standard protocol that enables the OmniPCX Enterprise to be managed by an external network management platform. SNMP traps can be processed by the SNMP supervisor using SNMP agents hosted by the OmniPCX Enterprise.

FEATURES

BENEFITS



Standard Management Information Base (MIB)



The OmniPCX Enterprise is fully compatible with SNMP protocol



Incident filtering





Two types of event traps are generated: Compact o  Extended o 

It acts as a central repository for alarms and events coming from all components (terminals, boards, gateways, etc.)



It can also centralize all alarms and events from the entire communications network



Status traps are provided for all network nodes

RESOURCES SNMP Developers' Guide

SNMP traps list for OXE

=

17 4760 Ticket Collector [OXE, OXO, NMS] {Reserved}

4760 Ticket Collector

The OmniVista 4760 Ticket Collector is a powerful interface for collecting AlcatelLucent OmniPCX Call Detailed Records (CDR) for provision to third-party applications. The interface can:  Periodically connect to OmniPCX systems  Retrieve the accounting tickets via FTP transfer  Save the files on external platforms  Maintain those files for a fixed period of time

FEATURES

BENEFITS



Compatible with all OmniPCX platforms (4400, OXE, 4200, OXO)



Client/server architecture



This interface is fully embedded in OmniVista 4760 platform and benefits from OmniVista architecture, services and administration

RESOURCES Overview

Guidelines

=

18 4760 VoIP Performance [OXE, NMS] {Reserved} 4760 VoIP Performance Ticket Collector OmniVista 4760 VoIP Performance Ticket Collector Interface enables Alcatel-Lucent OmniPCX Enterprise solutions to be integrated in global VoIP performance applications. Using VoIP statistics records that contain various data items (e.g., codec used, jitter, packet loss delay, etc.), the third-party application can analyze the global traffic and identify potential issues with quality of service (QoS).

FEATURES 

BENEFITS

The tickets generated at the end of each call cover all types of devices: IP phones, IP soft phones, GD boards, INT-IP boards, etc.



Tickets include VoIP parameters that impact voice quality: Codec used o Voice activity detection o (VAD) Echo o 



Tickets also include various data pertinent for calculating VoIP QoS: Framing o  Jitter o  Lost packets o Delay o  Silence o 



Essential software for assessing VoIP call quality



Feature-rich tickets with all information needed to determine QoS

RESOURCES Developers' Guide Tools

VoIP ticket samples

=

19 VoIP Tickets-on-the-Fly [OXE] {Reserved} VoIP Tickets-on–the-Fly over Ethernet The VoIP Tickets-on-the-Fly over Ethernet Interface enables Alcatel-Lucent OmniPCX Enterprise solutions to be integrated in global VoIP performance applications. Using VoIP statistics records that contain various data items (e.g., codec used, jitter, packet loss delay, etc.), a third-party application can identify any degradation in the quality of IP communications.

FEATURES 





BENEFITS

The tickets generated at the end of each call cover all types of devices: IP phones, IP soft phones, GD boards, INT-IP boards, etc. Tickets include VoIP parameters that impact voice quality: Codec used o Voice activity Detection o (VAD) Echo o 



Essential software for assessing VoIP call quality



Feature-rich tickets with all information needed to determine QoS



Secure, real-time connection

Tickets also include various data pertinent to calculating VoIP QoS: Framing o  Jitter o  Lost packets o Delay o  Silence o 

RESOURCES Developers' Guide

VoIP ticket samples

=

20 VPS [OXE] {Reserved} Voice Processing Systems The Voice Processing Systems (VPS) Interface is a protocol based on Dual-Tone Multi-Frequency (DTMF) signaling, designed to interface with external voiceprocessing systems, such as voice mail and unified messaging applications.

FEATURES 

Analog two-wire ports



Two services are provided:



BENEFITS 



Automated attendant services



Voice mail management

Very simple protocol with basic and extended features

Call progress based on: 

Signal detection



Tone management



MF signaling

RESOURCES Developers' Guide

=

21 QSIG [OXE] {Reserved} QSIG The QSIG is an ISDN-based signaling protocol for signaling between Private Branch eXchange (PBXs) in a Private Integrated Services Network, using connection-level Q.931 protocol and the application-level ROSE protocol.

FEATURES

BENEFITS



First layer of services through QSIG Basic Service (QSIG-BC)



Supplementary services through QSIG Generic Function (QSIG-GF)



Harmonized method for interconnecting multi-vendor equipment



Mechanism for manufacturers to provide innovative features within a heterogeneous environment



Extensive list of supplementary services to enhance business communications

RESOURCES QSIG Executive Brief OXE

QSIG Implementation for

=

22 CSTA for OXE [OXE, OTCCSE, OTCCPE] {Reserved} CSTA The Computer Supported Telecommunications Applications (CSTA) is a standardized ECMA protocol that enables third-party applications to control all OmniPCX Enterprise devices. The CSTA protocol enables information exchanges to initiate services: monitor and control calls and devices; set and query features; route calls; send and receive data.

FEATURES 

BENEFITS

Supports CSTA Phase 1 and 2: Switching function services o (answer call, clear call, conference call, divert call, etc.) Status reporting services o (monitor start/stop, snapshot call, etc.) Computing function services o (RSI) Input/output services (fast o data) Voice unit services (record o message) Bi-directional services o (escape, system status)



Explicit monitoring of all devices



CSTA application correlator data is fully supported



Use of private information in events and services



Alcatel-Lucent adds value through CSTA private information (events and services)



Powerful associated tools to observe system behavior, supervise system security, trace and log communication links



Uses a low–cost, high-bandwidth Ethernet connection



Core component for any Computer Telephony Integration (CTI) solution, whatever the protocol used: TAPI, TSAPI, XML, etc.

RESOURCES ECMA Standard Set Countr Trunk Su

CSTA v2 Documentation ort

Features List

=

23 InfoCenter [OXE] {Reserved} InfoCenter The InfoCenter Interface is a protocol used by a third-party application to retrieve data about Alcatel-Lucent OmniPCX Enterprise users and to update users' status. These data are very useful for attendants' daily activities, and include: reason for absence, phone book updates, forward and do-not-disturb requests, etc. InfoCenter messages are available over a TCP/IP or serial connection.

FEATURES

BENEFITS



Manages the reasons for absence and the expected time and date of return



Generates immediate requests for forwarding and do-not-disturb



Improve customer accessibility and service for incoming telephone calls



Alcatel-Lucent adds values to the attendant console



Advanced call and presence handling

RESOURCES Overview Description Guidelines

Attendant Product Test Plan

=

24 RTI [OTCCSE] {Reserved} RTI The Real-Time Interface (RTI) obtains real-time information from Alcatel-Lucent OmniTouch Contact Center Supervisor (CCS) objects, such as pilot, waiting queues, agent processing groups, agents, etc.

FEATURES 



BENEFITS

Provides access to various CCS objects: Pilot o  Filter o  Waiting queue o PG Group o PG Others o Agents o 



Complements the Contact Center Agent (CCA) application



Improves contact center administration by providing realtime agent phone status data, and by enabling supervisors and management to monitor agent schedule adherence in real time

Provides notification and subscription service for all data

RESOURCES SDK CCS Configuration

Developers' Guide RTI within DCOM

=

25 WMI [OTCCSE] {Reserved} WMI The Workforce Management Interface (WMI) provides statistical reports for export to an external Workforce Management (WFM) solution in order to: Forecast future call volumes o Schedule and manage agents o Manage everyday contact center events to adjust the schedules o Provide cost and staffing information to the contact center o

FEATURES

BENEFITS



Provides historical data on Automatic Call Distribution (ACD) for: Queue and skills statistics o Agent productivity o



Provides information periodically through a V24 link or via file transfer using FTP



Two main formats: TCX format o IEX format o



Improve contact center administration by enabling historical call volumes to be used for forecasting and patterns for future schedule periods. In particular: Forecast future call volumes o Determine the number of o agents needed throughout the day Create flexible and efficient o agent work schedules Automatically assign agents o to schedules Immediately respond to o changes in call patterns and agent availability Prepare and analyze “what if” o scenarios for budgeting and planning

RESOURCES Developers' Guide

TCX/IEX format example

=

26 CCTI or CCA SDK [OTCCSE] {Reserved} CCTI or CCA SDK The Contact Center Telephony Integration API, based on Contact Center Agent (CCA), provides a set of high-level development tools for the integration of business applications in a desktop contact center. Functions include: o

o

o

OLE Server - CCA features an OLE server that allows other applications to use CCA information or execute telephony functions DDE Interface – A Dynamic Data Exchange interface allows applications to receive notification of any telephony event and to control telephony functions Support of Visual Basic scripting - enables users to wri te scripts controlling events, properties and methods of OLE objects

FEATURES 

BENEFITS

Includes an OLE (Object Linking and Embedding) server, enabling external applications to use CCA to provide information or to execute telephony functions (triggered by telephony events such as an incoming call)



Includes DDE (Dynamic Data Exchange), enabling Windows applications to receive telephony events and control telephony functions, along with specific callrelated information



Includes Visual Basic scripting to control events, properties and methods of CCA OLE objects (and also ActiveX controls)



Seamless integration with leading CRM solutions



Empowers contact center agent by providing access to critical information

RESOURCES CCA Software Samples CCA Trouble Shooting Guide Development Requirement Specifications

CCA Release Notes CCA Collecting Guide Developers' Guide Installation Manual

=

27 TAPI Server [OXO] {Reserved} TAPI Server The Alcatel-Lucent Telephone Application Programming Interface (TAPI) Server is a TAPI Telephony Service Provider (TSP) that enables TAPI applications to access the telephony services of the Alcatel-Lucent OmniPCX Office system. Its client/server architecture enables support for a wide range of telephone sets, compatibility with all network architectures and fulfillment of all Computer Telephony Integration (CTI) needs, at low cost. An SDK is available for integrating applications that benefit from OmniPCX Office telephony features.

FEATURES    

 



BENEFITS

TAPI client/server TSP Compatible with applications that interwork with TAPI Releases 2.0, 2.1 and 3.0 Support for basic telephony services, supplementary telephony services, assisted telephony services and extended telephony services SDK provides access to unique OmniPCX Office telephony features Designed for Alcatel-Lucent OmniPCX Office system with AlcatelLucent IP Touch™ phones and Alcatel-Lucent digital phones, analog phones and virtual sets Direct Computer Supported Telecommunications Applications (CSTA) mapping



Compatible with all TAPI applications



Client/server architecture reduces costs for support, maintenance and hardware



Simplified installation, administration and integration for any network topology



Compatible with non-TAPI standard Windows applications using the “assisted telephony” function

RESOURCES TAPI Conformance Guide TAPI drivers

Developers' Guide TAPI samples

=

28 CSTA for OXO [OXO] {Reserved} CSTA The Computer Supported Telecommunications Applications (CSTA) is a standardized ECMA protocol that enables third-party applications to control all Alcatel-Lucent OmniPCX Office devices. The CSTA protocol enables information exchanges to initiate services as well as to monitor and control calls and devices.

FEATURES 

BENEFITS

Supports CSTA Phase 1 Switching function services o (answer call, clear call, conference call, divert call, etc.) Status reporting services o (monitor start/stop, snapshot device, etc.) Bi-directional services o (escape, systems status)



Explicit monitoring of all devices



Use of private information in events and services



Alcatel-Lucent adds values through CSTA private information (events and services)



Powerful associated tools to observe system behavior, supervise system security, trace and log communication links



Uses a low-cost, high-bandwidth Ethernet connection



Core component for any Computer Telephony Integration (CTI) solution whatever the protocol level used: TAPI, XML, etc.

RESOURCES Conformance Guide Users' Guide CSTA drivers

Reference Guide Developers' Guide

=

29 OHL Interface [OXO] {Reserved} OHL The Alcatel-Lucent Office Hotel/Hospitality Link Interface is a proprietary, IP-based protocol used for building a hospitality Property Management System (PMS). Built on the same protocol element as the well-known AHL for OmniPCX Enterprise, this interface enables Hospitality and Healthcare applications to benefit from all features of the OmniPCX Office. In version R.50 and above, the new driver (called OLD, for Office Link Driver) adds call accounting functionality, which generates XML tickets.

FEATURES

BENEFITS



Handles guest arrivals and departures



Manages wake-up calls and guest voice mail



Handles call billing



Verifies and tracks room status



Manages room services



Manages waiting messages



Dedicated OmniPCX telephony features for designing hospitality applications (hotel, hospitality, cruise chips, etc.)



Improves staff efficiency by directly managing all operations from the front office (check-in, room cleaning, etc.)



Enhances guest satisfaction by providing efficient telephony features from the guest set (hotel services, do not disturb, direct dialin, wake-up, messages, etc.)



Improves cost control by managing call charging.

RESOURCES OHL Presentation Installation & Configuration FAQ OHL driver

Developers' Guide Release Notes Test Plan

=

30 XML IP Touch Service [OXE, OXO, ICS] {Open} XML IP Touch XML IP Touch Services enable an application to interact with users of OmniPCX communication servers through the users' IP Touch terminals. The application can take control of the IP Touch terminal to build screens and collect user actions. Screen control is granted when a user activates an application on his terminal. Even if the user has not activated an application, XML IP Touch Services still allow the application to issue notifications to the terminal.

FEATURES

BENEFITS



Provides means for interacting with applications other than calls and telephony services.



Displays information, collects inputs and reacts to keypress navigation on all sets in the Alcatel-Lucent IP Touch series 8 range



Services are provided via the Presentation Server (an HTTP client)



Several forms are provided to help develop the application: List, Input, Check, Radio List, Slider, Select, etc.



Based on universally supported, industry-standard protocols



Allows the end customer to easily integrate real-time communication in their business processes

RESOURCES Framework Software [Reserved] Installation Guide [Reserved] Basic Tutorials [Open] License Guide [Reserved]

Developers' Guide [Open] Release Notes [Reserved] Advanced Tutorials [Reserved] Technical Overview [Reserved]

=

31 My IC Phone SDK [OXE, OXO, ICS] {Open} My IC Phone The Alcatel-Lucent My IC Phone SDK is composed of a full set of tools to simplify development on new range of 80xx phones, an innovative, open series of IP phones that delivers the experience of a smartphone to the desk.

FEATURES

BENEFITS



Enables the building of web applications (webapps) that are embedded in the phone



Is based on standard Web technology and languages (HTML, CSS and JavaScript)



Enables the customization of existing webapps



Provides a graphical library and list of telephony services to simplify implementation



Based on a Linux platform, enables interaction with a 7-inch touch panel with capacitive haptic feedback



Supplies a powerful toolkit, including Emulator, deployment tool, RPM packager

Uses standard SIP protocol to communicate with any standard SIP communication server



Includes a dedicated developer portal for the developer community to simplify application design through collaboration with other projects



RESOURCES AAPP Factory [Open]

=

32 CDR Interface [OXO] {Reserved} CDR The Call Details Report (CDR) interface is a proprietary protocol for creating billing applications. Tickets containing detailed call information (e.g., calling number, called number, call, duration, etc.) can be used by a third-party application to generate all types of reports.

FEATURES

BENEFITS



Provides extended and reduced tickets



Generates new tickets for each new call



External third-party application can manage call costs and charge units.

RESOURCES CDR Developers' Guide

=

33 Call Accounting Web Service [OXO] {Reserved} Call Accounting Web Service The Call Accounting over IP Web Service is used to design applications that manage call accounting tickets generated by an Alcatel-Lucent OmniPCX Office system. The tickets collect information on: Incoming/outgoing telephone calls o Supplementary services in the public network o User services, such as appointment reminder or wake-up o

FEATURES 

Provides two types of call metering: o

o



BENEFITS

Internal metering like the number of call charges incurred or cost of calls and services



Access server secured by authentication (HTTPS)



Standard HTTP/SOAP protocol



Existing embedded solution provides XML files

External metering about calls

Call accounting ticket structure is provided through an XML schema (defined through an XSD file)

RESOURCES Developers' Guide Ticket Samples Ticket Description

Source Code Sample WSDL File Test Plan

=

34 PIMphony SDK [OXO] {Reserved} PIMphony SDK PIMphony is a personal communication manager that links desktop computers and telephones to provide a powerful, user-friendly phone assistant that manages everyday phone tasks. It offers a complete set of phone services, including call logging, voice mail and set monitoring. Services are continuously available on the PC, regardless of any other applications running. Company contact databases are fully integrated with PIMphony to provide optimal service.

FEATURES

BENEFITS



Provides pop-ups based on the CLI (for incoming and outgoing calls)



Performs a search in the PIM, based on the search string (dial by name)



Specifically designed for small and medium enterprises that do not have specialized IT skills



Can be integrated with any external database

RESOURCES Developers' Guide

Samples

=

35 Glossary Acronym AAPP ACD ACS AHL AMDS API CC CCA CCS CCTI CDR CSTA CTI DCOM DDE DECT DR-Link DTMF FTP GUI HTTP HTTPS IC ICS IP IT IVR NMS OEM OHL OLD OLE OTCCPE OTCCSE OXE OXO PBX PMS PSTN QoS QSIG REST

Definition Alcatel-Lucent Application Partner Program Automatic Call Distribution Alcatel-Lucent OmniTouch 8460 Advanced Communications Server Alcatel-Lucent Hotel/Hospitality Link Interface Automated Message Delivery System Application Programming Interface Contact Center Call Center Agent Contact Center Supervisor Contact Center Telephony Integration Call Detail Record Computer Supported Telephony Application Computer Telephone Integration Distributed Component Object Model Dynamic Data Exchange Digital Enhanced Cordless Telecommunications Dedicated Recording Link Dual-Tone Multi-Frequency File Transfer Protocol Graphical User Interface Hypertext Transfer Protocol Hypertext Transport Protocol Secure Instant Communications Alcatel-Lucent OmniTouch 8400 Instant Communications Suite for Enterprise Internet Protocol Information Technology Interactive Voice Response Alcatel-Lucent OmniVista™ 4760 Network Management System Original Equipment Manufacturer Alcatel-Lucent Office Hotel/Hospitality Link Interface Office Link Driver Object Linking and Embedding Alcatel-Lucent OmniTouch Contact Center Premium Edition Alcatel-Lucent OmniTouch Contact Center Standard Edition Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent OmniPCX Office Communication Server Private Branch Exchange PBX Management Service Public Switched Telephone Network Quality of Service ISDN-based signaling protocol using connection-level Q.931 protocol Representational State Transfer