Agent Sales Report Supervisor

Training Guide Agent Sales Report - Supervisor Ticke Tic ketin ting g - Hos Hostt

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logo, AirCentre™, AirVision™, AirVision™, SabreSonic ® are trademarks trademarks and/or servic service e marksof an affili affiliate ate of Sabre Inc.All other tradema trademarks rks,, servi servicemarksand cemarksand trade trade namesare namesare thepropertyof their respective respective owners. © 2016 2016 Sabre Sabre Inc. Inc. All All rightsreserv rightsreserved. ed.

Software Software version 2010 2010 Documen Documentt Edition 1.0 (04 2016) 2016) This documentat documentation ion isthe confident confidentialand ialand proprietary proprietary intelle intellectu ctual al ® propertyof propertyof the Sabre Airline Airline Solutio Solution ns business. business. Any unauthorize unauthorized d use,r eproduction eproduction,, preparation preparation of derivativ derivative e works, works, performance performance or displ display ay of thisdocument thisdocument or software software represented represented by thisdocument, thisdocument, without without the express express writtenpermission writtenpermission of Sabre Airline Solutions Solutions is strictly strictly prohibited. Sabre , the the Sabre logo, Sabre Airline Airline Solutio Solutions ns, the the Sabre Airline Airline Solutions logo, Sabre Sabre Travel Travel Network Network , the the Sabre Sabre Travel Travel Network Network

logo, AirCentre™, AirVision™, AirVision™, SabreSonic ® are trademarks trademarks and/or servic service e marksof an affili affiliate ate of Sabre Inc.All other tradema trademarks rks,, servi servicemarksand cemarksand trade trade namesare namesare thepropertyof their respective respective owners. © 2016 2016 Sabre Sabre Inc. Inc. All All rightsreserv rightsreserved. ed.

Table of Contents

1

A S R S t a ti o n R e po rt s a n d S u p e rv i so r E n t ri e s 1 .1 1 .2

1.3

1.4 1 .5 .5

2

1 1 2 2 3 3 4 4 5 6 7 8 8 9 10 10 11 11 11 12 12 12 13 13 14 15 16 16 17 18 18 19 20 21 22

A S R 2 4 H o u r A u to C l o s e 2.1 2.1 2.2 2.3 2.3 2 .4 2.5

3

Ag en t Sal e s R e po rt Prin ter D esi g na tio n Stati on Summa ry R e p ort 1 .2 .1 D ispl ay Sta ti o n Su mma ry R ep o rt 1 .2 .2 D ispl ay Sta ti o n Su mma ry by Sta ti o n N umbe r 1 .2 .3 D ispl ay Sta ti o n Su mma ry by D a te 1 .2 .4 D ispl ay Sta ti o n Su mma ry by D a te / St Sta tio n N u mb er 1 .2 .5 Pri n t Statio n Summa ry 1 .2 .6 D ispl ay Ag e nt Li L i st fr fro m Sta tio n Su mmary R ep o rt 1 .2 .7 D ispl ay Ag e nt Li Li st fo r Sta ti o n an d D a te 1 .2 .8 D ispl ay Sa l es Su mmary R e po rt fr fro m Age n t Su Su mma ry 1 .2 .9 D ispl ay C re di t Ca Ca rd R ep o rt fr from Age n t Su Su mma ry 1 .2 .1 0 Di sp la y Acco u n ti ng Re p ort fr fro m Ag e nt Su Summa ry 1.2.11 1.2.11 Print Print Multiple Multiple Reports Reports from from a D i sp la ye d Ag e nt L i st 1.2. 1.2.12 12 Stat Station ion Summ Summary R e po rt Adj u stmen ts 1.2. 1.2.13 13 Stat Station ion Summ Summary R e po rt R e ma rks 1.2.13. 1.2.13.1 1 Add Station Station Su mma ry R emarks 1.2. 1.2.13. 13.2 2 Chan Chan g e Statio n Summa ry R e ma rks 1.2.13. 1.2.13.3 D el e te Sta tio n Su mmary R e ma rks 1.2.14 1.2.14 Stati Station on Summary Summary Repor t C l ose En try 1.2.15 1.2.15 Stati Station on Summary Summary R e po rt Auto -Cl o se 1.2.16 1.2.16 Stati Station on Summary Summary Close - Op e n Ag en ts 1.2.17 1.2.17 Display Statio Station n Act Activit ivity y R e p o rt Supervis Supervisory ory Entries Entries 1.3. 1.3.1 1 Display Display Sales Sales Su mmary b y Sta tio n N u mb er 1.3.2 1.3.2 Display Sales Summ Summ ary b y Emp lo ye e N u mbe r 1.3. 1.3.3 3 Close Close Agent Agent Detail Detail 1.3. 1.3.3. 3.1 1 Opt Option f or or Agents to to Close Past Date Accoun Accountti n g R ep o rts Statio Station n Manager Report 1.4.1 1.4.1 Entry Entry Variations Variations ASR Exce p ti on Re p ort 1.5.1 1.5.1 Display Excepti Exception on Rep Re po rt b y Statio n /D a te 1.5.2 1.5.2 Display Excepti Exception on Report Report by Station/Date Station/Date and System System Time /D ate 1.5.3 1.5.3 Statio Station n Summ Summary ary Report and Excepti Exceptio o n Items 1 .5 .5 .4 .4 Sta ti on Activi ty R e po rt an an d Excep ti o n Ite ms 1 .5 .5 .5 .5 Sta ti on Ma na g er R ep o rt an and Exce p ti o n Ite ms

Overv verview iew Display All Statio Stations ns Using Auto Auto C lo se Displa Display y a Spe Spe ci fi c Sta tio n U si ng Au to C l ose D el a y th e Au to Cl o se for 2 .0 Ho u rs Statio Station n Summary Summary D i sp la y Sh ow i ng th e C lo se Fi el d s

23 23 24 24 25

Q u i c k R e f e r e nc e o f E n t r i e s

Table Table of Contents TrainingGuide

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Confidential and Proprietary Proprietary SabreAirline Solutions Solutions

Document Revisions Date

Section

Description

20 Sep 13

All

Applied branding to document

20 Sep 13

ASR 24 hour Auto Close

Add new section on ASR 24 h our close

13 Oct 14

ASR 24 hour Auto Close

Removed database update entries concerning ASR 24 hour close (These formats have been moved to the Ticketing & ASR D atabase module.

27 Apr 16

All

Converting to Flare

Table of Contents TrainingGuide

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Confidential and Proprietary SabreAirline Solutions

Objectives Item Objectives

Objective

By the end of the module, participants will be able to: l

Demonstrate how to assign a ticket printer

l

Describe how to display the following ASR Reports. Station Summary Report Station Summary Report by date Station Summary Report by station number Station Manager Report Station Manager Report by date Station Manager Report by station number

Reference EPR UAT

l

Explain how to print the Station Manager Report

l

Explain how to print the Station Summary Re port

l

Demonstrate how to close the Station Summary Report

l

Demonstrate the ASR 24 Hour Auto Close feature

None Duty Code: Keyword: Keyword:

4,5 and 7 ATACSP or ASRREV CRTSST (for accessing masks)


v



vi


ASR Station Reports and Supervisor Entries 1.1

Agent Sales Report Printer Designation

It is not necessary to designate a ticket printer to display or to close the Station Reports. If a ticket printer is assigned, an Agent Sales Report will be opened if the user has DIENBR in their EPR. Example entry: W*2AC0923C55555555 Item

Description

W*

Primary ticketing function action code

2A

Example Print Routine (see note)

C0923C

Example printer LNIATA

12345678

Example eight digit station number

Note

1.2

For ATB ticket stock, the print routine is 2A or 2D. For Rese rvations Ticketing the print routine is 2M or 2T.

Station Summary Report

Each ticketing or monetary related transaction (manual or automated) is recorded in the Agent Sales Report. The Station Sales Report lists all sources of cash collected during the period of the report, in order to reconcile the c ash deposit. The Station Sales Report also identifies the agents with an overage or shortage. Once the Station Summary Report is displayed, a secondary entry will list a ll sales for each of the station’s agents with CLOSED Accounting Reports, and a list of agents with OPEN Accounting Reports. A Supervisor can: l

View other agent’s reports

l

View the Station Summary Report (if active in the ca rrier profile)

l

Make updates to their own station’s report

l

Add remarks to the report

l

Close the report

The Station Summary Report lists all sources of funds collected during the period of the report in order to reconcile the deposit. It also identifies agents with overages or shortages. The EPR keywords ATACSP or ASRREV a re required in order to view the Station Summary Report. These EPR keywords generally are held only by a Supervisor or Revenue Accounting personnel.

1 ASR StationReports and Supervisor Entries TrainingGuide

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1.2.1

Display Station Summary Report

If the Supervisor or Revenue Accounting agent has an Agent Sales Report open, the following entry displays the Station Summary Report for the agent’s current station and the current day: Entry: WY*T Item

Description

WY

Primary Agent S ales Report a ction code

*

Display action code

T

Indicator for Station Summary Report

Example response:

Note

1.2.2

The Grand Total Station report contains the total sales, total refunds, and net amount by currency and by form of payment.

Display Station Summary by Station Number

Use this format to display the Station Summary for a specific station. Example entry: WY*T‡STA80990033


2


Item

Description

WY

Pri ma ry Age nt Sa les R ep ort a cti on co de

*

Display action code

T


‡

Cross of Lorraine (Separator)

STA

Station indicator

12345678

Example eight-digit station number

Note

1.2.3

If a ticket printer is not assigned, the station number is required in order for the Station Summary Report to be displayed.

Display Station Summary by Date

Use this entry to display the Station Summary for a specific date. Example entry: WY*T‡D09MAR14 Item

Description

WY

Primary Agent Sales Report action code

*

Display action code

T


‡


D

Date Indicator

09MAR14

Example past date (if year omitted,current year is assumed.

Note

1.2.4

Past date Station Summary data is available for thirteen months; a date range display is not an option with the Station Summary Report.

Display Station Summary by Date / Station Number

Use this format to display the Station Summary for a specific date and station number. Example entry: WY*T‡D26APR‡STA80973444 Item

Description

WY

Primary Ag ent Sal es R ep ort a cti on cod e

*

Display action code

T



3


Item

Description

‡

Cross of L orraine (Separator)

D

Date indicator

09MAR14

Example past date (if year is omitted, current year is assumed

‡


STA

Station indicator

80973444


Note

You may enter either option first.

1.2.5

Print Station Summary

Use this format to print the Station Summary report. Example entry: WY*T‡P Item

Description

WY

Pri mary Age nt Sa le s Re po rt acti on co de

*

Display action code

T

In dica tor for Stati on Summa ry Re port

‡


P

Printer Indicator

Note

You must assign a hard copy printer in order to print a station summary.

1.2.6

Display Agent List from Station Summary Report

Use this format to display the Agent List from the Station Summary Report. After you display the Station Summary Report is displayed (Entry: WY*T), you (the supervisor) can display a list of all sales for each of the station’s agents. This list advises which agents have CLOSED Accounting Reports and which agents have OPEN Accounting Reports. Final amounts are only displayed for CLOSED agents; if no sales are present, the agent is not listed. Entry: WY*AGT Item

Description

WY

Pri ma ry Age nt Sa le s R ep ort a cti on co de

*

Display action code

AGT

Indicator for Agent List


4


Note

There are no additional qualifiers permitted with this entry.

Recall that the Station Summary Report must first be displayed before requesting the Agent List from the Station Summary Report. The following is an example display of the Agent List from the Station Summary Report:

Notice that the example display shows a sequence number to the left of e ach employee number. This number is used to display the Sales Summary Report, Credit Card Report or Accounting Report for the agent. The status of the agent’s accounting report is shown along with the total of all cash and check sales, total number of all cash and check documents issued by agent, as well as all credit card totals. The accumulated total for the station is shown at the bottom.

1.2.7

Display Agent List for Station and Date

Use this format to display the Agent List for a specific station and date. This entry combines the ability to request both the Station Summary Report and the Agent List. An agent’s accounting report may be in either Open or Closed status when displayed from the Agent Summary report. Example entry: WY*AGT‡STA99999502‡D31AUG Item

Description

WY

Primary Agent

*

Display action code

AGT


‡


STA

Station number indicator

99999502



5


Item

Description

‡


D

Date Indicator

31AUG

Date of list requested

Example response:

1.2.8

Display Sales Summary Report from Agent Summary

Use this format to display the Sales Summary Report from an Agent Summary. To display an Agent’s Summary Report from the Agent List, the user must first display the Station Summary Report (entry: WY*T), then the Agent List (entry: WY*AGT). The entry ca n be used to display agent Accounting Reports that are either open or closed. An Agent’s Sales Summary Report can be re quested from the Agent List display by using the following format: Example entry: WY*S1 Item

Description

WY

Primary Agent

*

Display action code

S

Indicator for Sequence

1

Se que nce n umbe r ta ke n from th e WY* AGT di sp la y

Example response:


6


1.2.9

Display Credit Card Report from Agent Summary

Use this format to display the Credit Card report from the Agent Summary. An a gent’s accounting report may be either open or c losed when displaying their Credit Card data. Example entry: WY*C2 Item

Description

WY

Primary Agent

*

Display action code

C

Indicator for Credit report

2

Sequencenumber taken from the WY*AGT display

For example:


7


1.2.10

Display Accounting Report from Agent Summary

Use this format to display the Accounting Report from the Agent Summary. An agent’s accounting report may be in either Open or Closed status when displayed from the Agent Summary report. Example entry: WY*A0003 Item

Description

WY

Primary Agent

*

Display action code

A 0003

Indicator for Accoun ting report Sequence number taken from the WY*AGT display

Example response:

1.2.11

Print Multiple Reports from a Displayed Agent List

Use these formats to print more than one accounting report, credit card report or sales summary report at one time. You can request all reports to be printed or specific reports by the agent sequence number from the WY*AGT list. Note This functionality is for printing of multiple agent reports at one time, not the viewing of the reports. Before using these entries, you must have displayed the agent list.


8


Entry: WY*AGT Item

Description

WY* A1 -1 0‡ p

Prin t Accou nti ng Re po rts for a ge nts 1 -10

WY*AALL‡P

Print all Accounting Reports for all agents on the WY*AGT

WY* S1 -1 0‡ P

Prin t Sa le s Su mma ri es for a ge nts 1 -1 0

WY*SALL‡P

Printall Sales Summaries for all agents on the WY*AGT

WY* C1-10 ‡P

Prin t C re di t C ard R ep orts for a ge nts 1 -1 0

WY*CALL‡P

Printall CreditCard Reports for all agents on the WY*AGT

WY*S1/4/7/9/15-25‡P

Print Sales Summaries for agent's sequence 1,4,7,9,15 through 25

WYA1-10‡P

Print several copies of the requested report in one entry. You can indicate up to a maximum of 9 copies by placing a number after the P.

WY*SALL‡P6 WY*C1-10‡P9 The system response is: OK...PRINTING

Printing functionality is limited to one day only. You must include a number, number range, or ALL in the entry. You must input the numbers in ascending order. If you do not, you will see this error response: ‡INVALID SEQUENCE ENTERED - F0006‡

There are no limitations to the number of agents that can be printed at one time. It is not necessary to redisplay the WY*AGT after each print request. If the above entries are done without the WY*AGT list in the AAA, the following response will be received: NO DATA AVAILABLE ENTER FULL SALES REPORT SEARCH ENTRY - F0006

1.2.12

Station Summary Report Adjustments

Use this format to make adjustments to the Station Summary Report. Example situations when you might use Station Summary Report Adjustments: l

Flight attendants give money from liquor sales, etc., to a station manager.

l

The station has an overage or shortage that has not been reported.

Example Cash Adjustment entry: WY¤TA‡FCA‡CUUSD‡AMT20.00‡NSMITH/RON‡EMP123456‡R20.00 OVER IN CASH DRAWER


9


Item

Description

WY¤TA

Primary action code for station summary adjust

‡FCA

Cross of Lorraine (Separator) plus F (FOP) and two-alpha character payment types (CA, CK, CC etc.)

‡CUUSD

Cross of Lorraine (Separator) plus CU for Currency and 3 character currency code. (Defaults to AAA currency if not included in the entry.

‡AMT20.00

‡AMT and numeric amount. Included a decimal point if currency requires, including a leading hyphen after the AMT to indicate a negative amount.

‡NSMITH/RON

‡N and agent's name (4-29 alpha characters) Include a slash to separate the first and last name.

‡EMP12345

‡EMP and a 6-numeric digit employee number. (If less than 6 digits, add with leading zeros)

‡R20.00 OVER

‡R a nd 5-25 character remarks field (free text)

Response: OK-ADDED TO STATION

Except for the Currency Code, all fields in the entry are required. The Supervisor can only update their own station report, or a report that corresponds to a location found in their EPR. Supervisors whose AAA equals CRC can update any station. The EPR keyword ATACSP is required in order to update a Station Summary report. The Station Summary Report must be displayed in the AAA prior to making the cash adjustment entry. Only Open reports may be adjusted. The Cash Adjustment section of Station Summary Report will be updated for each cash adjustment entered. 28FEB/NAME/EMPNBR/FOP/USD/1234567.89/REMARK

1.2.13

Station Summary Report Remarks

A station manager uses Station Summary Report Remarks when he or she needs to add remarks to the report. Remarks may only be added to an open report. Note

The Supervisor can only update their own station report remarks, or those of a re port that corresponds to a location found in their EPR. Supervisors whose home city is CRC can update any station.

The Station Summary Report must be displayed in the AAA (entry: WY*T) before adding remarks to the report. 1.2.13.1

Add Station Summary Remarks

Entry: 1 ASR StationReports and Supervisor Entries TrainingGuide

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WY¤TR

The remarks can be from 1 to 200 characters. Two remark lines are allowed per report. Response: OK-ADDED TO STATION

The Remarks section of the Station Summary Report is updated for ea ch remark entered. 1.2.13.2

Change Station Summary Remarks

To override the text in the Station Summary remarks area, use the same entry as used when adding remarks. Entry: WY¤TR

Any text already in the remarks area is overwritten. 1.2.13.3

Delete Station Summary Remarks

Use the same format, without additional text, to delete the remarks from the Station Summary Report. Entry: WY¤TR

All text in the remarks area will be deleted when using the delete entry.

1.2.14

Station Summary Report Close Entry

Station supervisors will “CLOSE” their Station Summary reports at the end of the day (or the next day). The Station Summary Report (entry: WY*T) must be active in the AAA before closing the report. All Agent Sales Reports for the date entered must be closed first in order for the station to be closed. l

l

If all a gents are not closed for the specified date, that particular station report cannot be closed. Supervisors ca n close only reports in stations that correspond to the alpha cities shown in their EPRs. Supervisors who’s AAA equals CRC can close any station’s report.

Entry: WY¤TC

Alternate entry to close the Station Summary without having to display it first: WY¤TC‡STA12345678‡D01MAR10

Response: OK – STATION SUMMARY REPORT CLOSED


11


The status of the Station Summary Report shows “CLOSED” and a line is added to the bottom of the report to indicate that the report has been closed. CLOSED 1734/28FEB/EMP123456/STA45105410

1.2.15

Station Summary Report Auto-Close

If the Station Summary Report is not closed, it will automatically be c losed after a specified number of days (as established in the carrier profile). Note that all open Agent Sales Reports for that date must be closed before the Station Summary automatic close function will initiate If the Station Summary Report is auto-closed, no adjustments will be made for overages and/or shortages. This c an cause problems with the carrier’s Revenue Accounting. The status line in the Station Summary Report shows “CLOSED” and the auto-close is noted at the bottom of the report, as in the following example: CLOSED 1734/22MAR/AUTO-CLOSED

1.2.16

Station Summary Close - Open Agents

If the close entry is attempted and not all Agent Sales Reports have been closed in the station, the following error response is displayed: UNABLE TO CLOSE – AGENT REPORTS STILL OPEN

1.2.17

Display Station Activity Report

Use this format to display a list of stations with their open or close status on the specified date. Example entry: WY*T‡STA00000000‡D29MAR Item

Description

WY

Primary Agent

*

Display action code

T


‡STA

Separator and Station number indicator

00000000

Eightzeros, as a station number override

‡D

Separator and Date indicator

29MAR14

Example past date (if year is omitted,current year is assumed)

Note

This display requires the EPR keyword ATACSP or ASRREV.

Example response:


12


See the following table for the response codes: Column

Explanation

OP DT/TM

Station Opened: Date and Time

ST

Status: OP = Open Station CL = Closed Station AC = Automatically Closed Station

CL DT/TM

Station Closed: Date and Time - the date and time display only if the station is in Closed Status

Note

1.3

If a station does not appear on this list, the station was not opened on the indicated date.

Supervisory Entries

With the proper keywords, supervisors can view a Sales Summary for another station, view a Sales Summary for another agent, and ca n also close another agent’s report.

1.3.1

Display Sales Summary by Station Number

Display Sales Summary by Station Number This entry allows the supervisor t to display a sales summary by station number without being signed into a ticket printer. Supervisors with the EPR keyword ATACSP and a home city of CRC or HDQ have the capability to view a Sales Summary for any AAA city or station number within their partition. Other supervisors a re only able to display those station numbers that correspond with their AAA or Home city. If the agent has sales reports open in multiple stations, then the station number must be included in the format in order to display the correct sa les summary. Example entry: WY*S‡STA12345678 Item

Description

WY

Primary Agent


13


Item

Description

*

Display action code

S

Indicator to display Agent Sales Report

‡STA

Cross of Lorraine (Separator) and Station number indicator

12345678


Example response:

1.3.2

Display Sales Summary by Employee Number

This entry allows the supervisor to display the sales summary by employee number. This entry is restricted to those EPRs containing the keyword ATACSP or ASRREV. Example entry: WY*S‡EMP098765 Item

Description

WY

Primary Agent

*

Display action code

S

Indicator to display Agent Sales Report

‡EMP

Cross of Lorraine (Separator) and Employee number indicator

098765

Example Employee number (must be six digits)

Example response:


14


Note

Note The employee number must be six digits. If the number is less than six digits, enter leading zeros.

If the Agent Sales Summary is closed, the date must be included in the entry, even if accessing the sales summary on the same day that the transactions were made.

1.3.3

Close Agent Detail

Supervisors can close another agent’s detail. The supervisor does not have to be designated to a ticket printer before closing the other agent’s detail. The Supervisor can close an agent’s detail report in their same station, or an agent’s report at a different station number with the appropriate keyword. The EPR keyword ATACSP is required to c lose another agent’s report. Example entry: WY¤AC‡STA12345678‡EMP123456 Item

Description

WY¤AC

Primary action code for Close Agent Detail

‡STA

Separator and Station number indicator

12345678


‡EMP

Separator and employee number indicator

123456

Example employee number (must be 6 digits

Note

The Account Sales Report mask will not display for a supervisor closing an Agent Detail. To 1 ASR StationReports and Supervisor Entries

TrainingGuide

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close their own detail, the supervisor must use the WY¤AC mask entry. 1.3.3.1

Option for Agents to Close Past Date Accounting Reports

If an accounting report is not closed by an agent or supervisor, and the agent attempts to open a sales report at a later date, the following error response displays: ‡NEED TO CLOSE THE CURRENT OPEN SALES REPORT‡

If the agent is unsure of the date for their last open sales report, they may use the following steps: To display the accounting report by station number: Example: WY*A‡STA12345678

Make the close entry: WY¤AC

If no monies were collected/reported in the past date accounting report, the past date report will close. If monies were collected/reported, the “Account Sales Report - Closing” mask will display. The top line of the mask will show the date of the last unclosed accounting report. See the following example:

1.4

Station Manager Report

The Station Manager Report is used to display totals c ollected. The display includes items such a s: Item

Description

BAG

Excess Baggage

SST

Special Services Ticket

VCH

Voucher

PTA

Prepaid Ticket

MCO

Miscellaneous Charge Order

TKT

Ticket

TUR

Tour Order

MSR

Miscellaneous Sales Receipt


16


Item

Description

RFD

Refund

If a specific item does not have any revenue for the specified day, then the item will not be shown on the report. If the supervisor is currently signed into an Agent Sales Report, the Station Manager Report for the current date and current station (the station number used to assign the ticket printer) can be displayed by using the following entry: Entry: WY*SM

If the supervisor is not signed into an A gent Sales Re port, the default is the Station Manager R eports for the current day and the current AAA city. Example response:

1.4.1

Entry Variations

The following qualifiers can be appended to the station manager report entry. The qualifiers determine which dates and stations are to be included on the report. The qualifiers can be input in any order. If you omit the qualifiers from the e ntry, the system defaults to the current date a nd station based on your AAA city.


17


Item

Description

WY*SM‡D02May16

To request a report for a single day. The year is optional

WY*SM‡D02May-07May

To request a report for a date range. The year is optional.

WY*SM‡STA12345678 WY*SM‡P

To request a report for a single station Cross of Lorraine (Separator)

Note The Station selection and the City se lection a re mutually exclusive.

1.5

ASR Exception Report

The ASR Exception Report was developed to capture late updating documents and provide them as exception data on the ASR offline file after they update. Note The ASR Exception report requires activation. Contact Customer Care for assistance. Documents can be late in updating in ASR due to tickets being issued after the station is closed or when system issues occur that impact ASR but ticketing continues. There a re several online system displays that indicate when exception data is present: l

Sales Summary

l

Station Summary Report

l

Station Manager Report

l

Station Activity Report

You can view examples of exception data in the above displays in this training module or the Agent Sales Report module.

1.5.1

Display Exception Report by Station/Date

DUse this format to display the Exception Report using the station number and date. Entry: WY*EXC‡STA86994526‡D29NOV Item

Description

WY*

Primary action code to display the exception report

EXC‡ STA86994526‡ D29NOV

Indicator for exception report plus separator Indicator for station followed by the station number, plus separator Indicator for date followed by date of exception report

The system response is similar to the one below:


18


The information in the report includes: l

l

l

Header information Sequence number for each document Document number

l

Date the document updated to the system/Station Report

l

Time the document updated to the system/Station Report

l

Issuing agent city/sine

l

Currency Code of transaction

l

FOP of the transaction

l

l

Amount Grand total of all documents

1.5.2

Display Exception Report by Station/Date and System Time/Date

Use this format to display the Exception Report using by the station number and date plus the system time and date. You use this option to determine the ASR offline file where your exception data would appear. If the system time is before your transmit time, the exception item will a ppear on the next ASR offline file. If the system time is after your transmit time, it will appear on the following day’s file. Entry: WY*EXC‡STA86994526‡D29NOV‡N Item

Description

WY*

Primary action code to display the exception report

EXC‡

Indicator for exception report plus separator


19


Item

Description

STA86994526‡ D29NOV‡ N

Indicator for station followed by the station number, plus separator Indicator for date followed by date of exception report, plus separator Indicator for system time and date

The system response is similar to the following:

1.5.3

Station Summary Report and Exception Items

If your airline has the ASR Exception Report active, the Station Summary Report indicates when exception items are present and provides the follow up entry to display the exception report. It also shows an * next to the form of payment that contain exception items.


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1.5.4

Station Activity Report and Exception Items

If your airline has the ASR Exception Report active, the Station Activity Report will be updated anytime exception items are transmitted. Exception items show with station number 00000000.


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1.5.5

Station Manager Report and Exception Items

If your airline has the ASR Exception Report ac tive, the Station Manager Report indicates when exception items are present and provides the follow up entry to display the exception report. It also shows an * next to the item that contains exception items.


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ASR 24 Hour Auto Close 2.1

Overview

The default system auto close is controlled by the User Profile. The User Profile is a program internal to Sabre, it contains a list of all the airlines and daily closing times. Daily closes are performed after 48 or more hours. This c losing time is based on Sabre Central time (U.S. Central time zone). Your carrier has the option for an Auto Close Functionality, which allows you a Daily Auto Close (DAC) by station. With this option, you are able to specify the ASR closing time for each of your stations. This option uses the station’s local time rather than the U.S. Central time zone. This option also permits quicker reconciliation of the data for offline systems A pause or extend entry to auto close allows a user to move the designated auto close time during off-schedule operations or other similar situations. This pause option is offered to individuals who hold a duty code 7 or 8. There are no EPR keyword restrictions on this format. In order to make changes to the WJ table you must AAA to CRD, and have the EPR keyword STNMNT. Changes and deletions are recorded to history when the table is updated.

2.2

Display All Stations Using Auto Close

Entry WYASR*AUTO Note

No special keyword or duty code is required

Entry

Explanation

WYASR

Pri ma ry Actio n C ode

*AUTO

Display all Auto Close locations

Example response

2 ASR 24HourAuto Close TrainingGuide

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2.3

Display a Specific Station Using Auto Close

Example entry WYASR*AUTO‡STA12345678 Entry

Explanation

WYASR

Pri ma ry Acti on C od e

*AUTO

Display Auto Close

‡


STA12345678

Example of STA followed by station number

Example response:

2.4

Delay the Auto Close for 2.0 Hours

Example entry WYASR¤AUTO‡STA12345678‡D20AUG13‡H2.0 2 ASR 24HourAuto Close TrainingGuide

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Note

Agent must be AAA into the city of the station to be delayed. Re quires a duty code 7 or 8. WEB, Reservation Call Center (RCC) and Kiosk stations cannot be delayed.

Item

Description

WYASR ¤ AUTO

Primary Action Code Change Key Secondary Action Code for Auto Close

‡


STA12345678 ‡

STA plus station number

D20AUG13

Date of delayed station shift . D for Date format DDMMMYY (Year is optional)

‡


H2.0

Hours to be delayed in 1/2hour increments (0.5) up to a maximum of 9.5


Response OK AUTOCLOSE UPDATED

To Display Station Auto Close Update – example entry: WYASR*AUTO‡STA12345678

Example response:

2.5

Station Summary Display Showing the Close Fields

Example entry: WY*T‡STA12345678‡D02AUG Item

Description

WY*T

Primary Action Code

STA12345678

STA followed by station number

AGT D 02MAY

Indicator for Agen t List D pl us d ate i n D DMMM o rd er

Example response


25



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Agent Sales Report Supervisor

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