Universidade do Estado do Pará Curso de Bacharelado em Secretariado Executivo Trilíngue Professor: André onteiro !ini" Aluno: Changing a reservation #$ %isten to the dialogue and fill in the &lan's: (eservation agent: Hello, Milton Hotel ______________________ . How may I assist you? Sall): Hi, I’m calling to make some changes to an __________________ reservation. (eservation agent: Certainly. Do you have the __________________? Sall): Sure, it’s ______________. (eservation agent: hat’s a reservation !or Sally Menkel. Is that right? Sall): "es, "es, that’s right. I’# like to change the _______________ #ate !rom Se$tem%er &'th to Se$tem%er &(th. (eservation agent: Certainly. I can make that change !or you. Is that the only change? Sall): )o, the ______________________ #ate will also change, !rom the *+r# to the *th. (eservation agent: )o $ro%lem. -e have you arriving on the &(th o! Se$tem%er an# #e$arting the *th o! Se$tem%er. -ill there
%e anything else? Sall): "es, there will %e two $eo$le in my ________________ , not ust one. (eservation agent: I’ve ma#e that change. /nything else I can hel$ you with? Sall): "es, instea# o! a courtyar# room, I’# like a room with a _____________ , $re!era%ly on an u$$er ______________ . (eservation agent: I can certainly change that !or you, although there will %e a change in the ________________. he new rate is
0&12 $er night. $re!er a ___________ that overlooks the _________________ . Is that $ossi%le? Sall): _____________________________ , I’# $re!er (eservation agent: Certainly. he new rate is 0*2 $er night. Sall): 3h, that’s really e4$ensive. I think I’# %etter to stick to my original room. (eservation agent:_____________________ . I’ve change# your reservation %ack to a courtyar# room. /nything else? Sall): May%e I shoul# shorten my stay. I! I #o that, I coul# a!!or# a suite. "es, let’s change the #ates an# the rooms again. (eservation agent: 5et me make a suggestion. 5et’s _______________ this reservation an# make a whole new one. hat way,
we can make sure everything is correct. Sall): 3h, that’s not too much trou%le !or you, is it? I’# hate to %e a %other. (eservation agent: )o, no trou%le at all.
-art)
chec'. in
chec'. out
cancel
/n second thought existing
reservations
floor
-ool
reservation num&er
vie+
suite All right
room rate
/#a$te# !rom: htt$s:66www.esl$o#.com6we%site6show_$o#cast.$h$?issue_i#7&'(89+89
##$ *o+ match the definitions +ith the ne+ voca&ular) )ou have ,ust learned: 1 – used when you want to change a decision you have made 2 – an artificially maintained area of water for swimming
" – a numer that is used to help usinesses find that specific reservation in the future in a computer system, for e#ample
3 – to leave a hotel after paying and returning your room key
$ – very good
4 – to decide that an organized event will not happen, or to stop an order for goods or services that you no longer want
1% – what you can see from a particular place
5 – the price of the room
12 – ad&ective related to something that is real
6 – a level of a uilding
13 – when you arrange to have something such as a seat on an aircraft or a tale at a restaurant kept for you
! – a grou group p of peop people le who who are are invo involv lved ed in an acti activi vity ty together, especially a visit
11 – a set of connected rooms, especially in a hotel
14 – to say who you are when you arrive at a hotel so that you can e given a key for your room
