6
A
SUMMER TRAINING REPORT ON
RECRUITMENT AND SELECTION PROCESS AT
DENAVE INDIA PVT LTD
In Partial Fulfilment for the award of the degree of
Master of Business Administration
Session - 2013-2015
Under the Guidance of: Submitted By:
Miss.Urvashi Pooja Sahu
(Faculty) MBA- 3rd Semester
DECLARATION
I, Pooja Sahu, student of Maharishi Markandeshwar Institute of Management, Mullana, 2013-2015 Batch declare that every part of the Project Report "RECRUITMENT AND SELECTION PROCESS AT DENAVE INDIA PVT LTD" that I have submitted is original.
I was in regular contact with the nominated guide and contacted several times for discussing the project.
Date of project submission: ________________________
(Signature of the Student)
PREFACE
Human resource is an important corporate asset and the overall performance of company depends on the way it is put to use. In order to realize company objectives, it is essential to recruit people with requisite skills, qualification and experience. While doing so we need to keep present and future requirements of company in mind.
Successful recruitment methods include a thorough analysis of the job and the labour market conditions. Recruitment is almost central to any management process and failure in recruitment can create difficulties for any company including an adverse effect on its profitability and inappropriate levels of staffing or skills. Inadequate recruitment can lead to labour shortages, or problems in management decision making.
Recruitment is however not just a simple selection process but also requires management decision making and extensive planning to employ the most suitable manpower. Competition among business organisations for recruiting the best potential has increased focus on innovation, and management decision making and the selectors aim to recruit only the best candidates who would suit the corporate culture, ethics and climate specific to the organisation.
The process of recruitment does not however end with application and selection of the right people but involves maintaining and retaining the employees chosen. Despite a well drawn plan on recruitment and selection and involvement of qualified management team, recruitment processes followed by companies can face significant obstacles in implementation. Theories of HRM may provide insights on the best approaches to recruitment although companies will have to use their in house management skills to apply generic theories within specific organizational contexts.
ACKNOWLEDGEMENT
I take this opportunity to thank DENAVE INDIA PVT LTD for giving me the opportunity to work for this project and I would like to express my sincere thanks to Mr. Shailender pal (Recruitment Exec.) and Mrs. Mansi Pant (Senior Exec.) who helped, inspired and mentored me and without their help this project report would not have taken its current shape. Under their brilliant untiring guidance I could complete the project being undertaken on the "RECRUITMENT AND SELECTION PROCESS" successfully in time. Their meticulous attention and invaluable suggestions have helped me in simplifying the problem involved in the work. I would also like to thank the overwhelming support of all the people who gave me an opportunity to learn and gain knowledge about the various aspects of the industry.
I once again express my heartfelt in debtness to all-aforesaid. Any omission or error in acknowledgment is inadvertent. For such oversights and lapses, I tender unconditional apology.
POOJA SAHU
EXECUTIVE SUMMARY
This project focuses on "Procedure adopted for Recruitment and Selection at DENAVE INDIA PVT LTD, Noida". The organization has to be more responsive to the changing scenario and latest trends in, recruitments and then of selection process. Organizational capabilities need improvement through continuous updating of latest technique, involving latest trends and methodologies used for Recruitment and Selection of candidates, formulating recruitment policy and in designing an effective HR Plan as any failure in HR Planning will be a limiting factor in achieving the objectives of the organization. Objectives in the present day of stiff challenge from competitive market, it is ongoing process which requires proper identification of organizational manpower requirement and also ways of hiring the efficient and right person at the right time. The scope of the project was to collect data from the selected employees of company, analyze the significance of the data and the conclusion.
The project starts with the general introduction to what Recruitment and Selection is all about. Then comes the Company Profile. It consists of an introduction about the organization. Here I have stated the history of the organization, its objectives, products and capabilities of the organization. The project provides me excellent opportunity to correlate my theoretical learning with the ground realities of the industry and the market.
To accomplish the above, around 40 employees were surveyed and interviewed. The core purpose of the survey was to find out employees perspective towards the Recruitment and Selection process in the organization. In conclusion, this project will enable one to understand the concept of Recruitment and Selection process among the employees and simultaneously it will help the employer in practicing them. This report will also help to understand benefits and drawbacks of present process of the same.
TABLE OF CONTENT
Sn No.
Topics
Page No.
1.
Introduction
Project overview
Introduction to the company
08
31
2.
Literature review
39
3.
Research Objective
Research Methodology
Types of research
Data collection method
Sampling technique
Sample Area
Sample size
42
42
43
43
45
45
45
4.
Data Analysis & Interpretation
46
5.
Findings
Conclusion
Bibliography
Questionnaire
58
59
60
61
CHAPTER 1
INTRODUCTION
PROJECT OVERVIEW
Rigorous sourcing was undertaken to understand the recruitment process. Candidates were interviewed and then potential candidates were shortlisted. During the tenure of the project I learnt to put the candidates under assessment tests and took the initial rounds of interview. Job Portals used by me for the recruitment of candidates through MONSTER and NAUKRI.COM
The whole process of recruitment from a recruitment firm like Denave is a very exhausting one. It is detail oriented in nature. The reason why every employee gets motivated to do the job is because of the knowledge that at that particular moment that particular recruiter was responsible for giving job to these candidates. To generate employment is one thing but to recruit the right kind of workforce for a job is another thing. It not only needs the basic understanding of the client company's need to fill the position in a period of time but it also requires the recruiter to be sensitive of the needs of the candidate to find the right job for himself. All this needs a great profundity of intellect.
During my tenure at Denave, I learnt to work as professional. The one thing that got profoundly clear is that text books do not help in the actual corporate world. There are unwritten policies and standard operating procedures that each employee has to abide to. No matter what, profit maximization is the core purpose of the existence of every business. Meeting targets on your level dedicatedly is your contribution to the revenue generation of the company.
Functional area of HRM
Human resource auditing
Human resource strategic planning
Human resource planning
Manpower panning
Recruitment / selection
Induction
Orientation
Training
Management development
Compensation development
Performance appraisals
Performance management
Career planning / development
Coaching
Counseling's
Staff amenities planning
Event management
Succession planning
Talent management
Safety management
Staff communication
Reward
Responsibility of HR department in large organization
Position Job Responsibilities
HR Executive committee, organization planning, HR planning & policy, Organization development Manager, recruitment& employment Recruiting, Interviewing, Testing, Placement & Termination Manager ,compensation & benefits Job analysis and evaluation, surveys, Performance appraisal, compensation administration, bonus, Profit sharing plans, Employee benefits. Manager, Training &Development Orientation, Training, Management development, Career Planning & development Manager, Employee relations EEO relations, contract compliance, staff assistance programs, Employee counselling.
RECRUITMENT
Recruitment is defined as, "a process to discover the sources of manpower to meet the requirements of the staffing schedule and to employ effective measures for attracting that manpower in adequate numbers to facilitate effective selection of an efficient workforce." Edwin B. Flippo defined recruitment as "the process of searching for prospective employees and stimulating them to apply for jobs in the organization." In simple words recruitment can be defined as a 'linking function'-joining together those with jobs to fill and those seeking jobs.
PURPOSE AND IMPORTANCE
The general purpose of recruitment is to provide a pool of potentially qualified job candidates. Specifically, the purposes and needs are:
Determine the present and future requirements of the organization in conjunction with its personnel-planning and job-analysis activities.
Increase the pool of job candidates at minimum cost.
Help increase the success rate of the selection process by reducing the number of visibly, under qualified or overqualified job applicants.
Help reduce the probability that job applicants, once recruited and selected, will leave the organization only after a short period of time.
Begin identifying and preparing potential job applicants who will be appropriate candidates.
Induct outsiders with a new perspective to lead the company.
Infuse fresh blood at all levels of the organization.
Develop an organizational culture that attracts competent people to the company.
Search for talent globally and not just within the company.
FACTORS AFFECTING RECRUITMENT
The following are the 2 important factors affecting Recruitment: -
INTERNAL FACTORS
Recruiting policy
Temporary and part-time employees
Recruitment of local citizens
Engagement of the company in HRP
Company's size
Cost of recruitment
Company's growth and expansion
2) EXTERNAL FACTORS
Supply and Demand factors
Unemployment Rate
Labour-market conditions
Political and legal considerations
Social factors
Economic factors
Technological factors
THEORIES AND POLICIES OF RECRUITMENT AND SELECTION
Theories:
1. Objective theory
Assumes applicants use a very rational method for making decisions
Thus, the more information you can give them (e.g. salaries, benefits, working condition, etc), the better applicants weight these factors to arrive at a relative "desirability" index
2. Subjective theory
Assumes applicants are not rational, but respond to social or psychological needs (e.g. security, achievement, affiliation)
Thus, play to these needs by highlighting job security or opportunities for promotion or collegiality of work group, etc.
3. Critical Contact theory
Assumes key attractor is quality of contact with the recruiter or recruiter behavior, e.g. (promptness, warmth, follow-up calls, sincerity, etc.)
Research indicates that more recruiter contact enhances acceptance of offer, also experienced recruiter (e.g. middle-aged) more successful than young or inexperienced recruiter - may be especially important when recruiting ethnic minorities, women, etc.
Policies:
Recruitment policy of any organization is derived from the personnel policy of the same organization. However, recruitment policy by itself should take into consideration the government's reservation policy, policy regarding sons of soil, etc., personnel policies of other organizations regarding merit, internal sources, social responsibility in absorbing minority sections, women, etc.
Specific issues which may be addressed in Recruitment Policy:
Statement : Nondiscrimination (EEO employer) or particular protected class members that may be sought for different positions (see also Affirmative Action guidelines)
Position description: Adherence to job description (& qualifications) in recruitment & selection -BFOQ's -bonafide occupational qualifications
How to handle special personnel in recruitment/selection: e.g. relatives (nepotism) veterans (any special advancement toward retirement for military experience?), rehires (special consideration? vacation days or other prior benefits?), part-time or temporary personnel (special consideration? benefits?)
Recruitment budget/expenses: what is covered? Travel, Lodging/meals, Staff travel to recruit, relocation, expenses, etc.
Others:
Residency requirement in district?
Favors, special considerations related to recruitment? - e.g. get spouse a job?
INDUCEMENTS TO RECRUITMENT
Organisational inducements are all the positive features and benefits offered by an organization that serves to attract job applicants to the organisation. Three inducements need specific mention here, they are:-
Compensation: Starting salaries, frequency of pay increases, incentives and fringe benefits can all serve as inducements to potential employees.
Career Opportunities: These help the present employees to grow personally and professionally and also attract good people to the organization. The feeling that the company takes care of employee career aspirations serves as a powerful inducements to potential employees.
Image or Reputation: Factors that affect an organisation's reputation include its general treatment of employees, the nature and quality of its products and services and its participation in worthwhile social endeavors.
CONSTRAINTS
Poor image: If the image of the firm is perceived to be low( due to factors like operation in the declining industry, poor quality products, nepotism etc), the likelihood of attracting large number of qualified applicants is reduced.
Unattractive jobs: if the job to be filled is not very attractive, most prospective candidates may turn indifferent and may not even apply. This is especially true of job that is boring, anxiety producing, devoid of career growth opportunities and generally not reward performance in a proper way( eg jobs in post office and railways).
Government policy: Government policies often come in the way of recruitment as per the rules of company or on the basis of merit and seniority. Policies like reservations (scheduled castes, scheduled tribe etc) have to be observed.
Conservative internal policies: Firms which go for internal recruitments or where labour unions are very active, face hindrances in recruitment and selection planning.
RECRUITMENT- Relationship with other activities
CENTRALISED V/s DECENTRALISED RECRUITMENT
Recruitment practices vary from one organization to another. Some organizations like commercial banks resort to centralized recruitment while some organizations like the Indian Railway resort to decentralized recruitment practices. Personnel department at the central office performs all the functions of recruitment in case of centralised recruitment and personnel departments at unit level/zonal level perform all the functions of recruitment concerning to the jobs of the respective unit or zone.
SOURCES OF RECRUITMENT
The sources of recruitment may be broadly divided into two categories: internal sources and external sources. Both have their own merits and demerits.
Internal Sources:-
Persons who are already working in an organization constitute the 'internal sources'. Retrenched employees, retired employees, dependents of deceased employees may also constitute the internal sources. Whenever any vacancy arises, someone from within the organization is upgraded, transferred, promoted or even demoted.
External Sources
External sources lie outside an organization. Here the organization can have the services of: (a) Employees working in other organizations; (b) Jobs aspirants registered with employment exchanges; (c) Students from reputed educational institutions; (d) Candidates referred by unions, friends, relatives and existing employees; (e) Candidates forwarded by search firms and contractors; (f) Candidates responding to the advertisements, issued by the organization; and (g) Unsolicited applications/ walk-ins.
Merits and Demerits of 'Recruiting people from 'within'
Merits
Demerits
1) Economical: The cost of recruiting internal candidates is minimal. No expenses are incurred on advertising.
2) Suitable: The organization can pick the right candidates having the requisite skills. The candidate can choose a right vacancy where their talents can be fully utilized.
3) Reliable: The organization has the knowledge about suitability of a candidate for a position. 'Known devils are better than unknown angels!'
4) Satisfying: A policy of preferring people from within offers regular promotional avenues for employees. It motivates them to work hard and earn promotions. They will work with loyalty commitment and enthusiasm.
1) Limited Choice: The organization is forced to select candidates from a limited pool. It may have to sacrifice quality and settle down for less qualified candidates.
2) Inbreeding: It discourages entry for talented people, available outside an organization. Existing employees may fail to behave in innovative ways and inject necessary dynamism to enterprise activities.
3) Inefficiency: Promotions based on length of service rather than merit, may prove to be a blessing for inefficient candidate. They do not work hard and prove their worth.
4) Bone of contention: Recruitment from within may lead to infighting among employees aspiring for limited, higher level positions in an organization. As years roll by, the race for premium positions may end up in a bitter race.
The merits and demerits of recruiting candidates from outside an organization may be stated thus:
MERITS AND DEMERITS OF EXTERNAL SOURCES OF RECRUITMENT
Merits
Demerits
Wide Choice: The organization has the freedom to select candidates from a large pool. Persons with requisite qualifications could be picked up.
Infection of fresh blood: People with special skills and knowledge could be hired to stir up the existing employees and pave the way for innovative ways of working.
Motivational force: It helps in motivating internal employees to work hard and compete with external candidates while seeking career growth. Such a competitive atmosphere would help an employee to work to the best of his abilities.
Long term benefits: Talented people could join the ranks, new ideas could find meaningful expression, a competitive atmosphere would compel people to give out their best and earn rewards, etc.
Expenses: Hiring costs could go up substantially. Tapping multifarious sources of recruitment is not an easy task either.
Time consuming: It takes time to advertise, screen, to test and test and to select suitable employees. Where suitable ones are not available, the process has to be repeated.
De-motivating: Existing employees who have put in considerable service may resist the process of filling up vacancies from outside. The feeling that their services have not been recognized by the organization, forces then to work with less enthusiasm and motivation.
Uncertainty: There is no guarantee that the organization, ultimately will be able to hire the services of suitable candidates. It may end up hiring someone who does not fit and who may not be able to adjust in the new setup.
METHODS OF RECRUITMENT
Internal Methods:
1. Promotions and Transfers
This is a method of filling vacancies from internal resources of the company to achieve optimum utilization of a staff member's skills and talents. Transfer is the permanent lateral movement of an employee from one position to another position in the same or another job class assigned to usually same salary range. Promotion, on the other hand is the permanent movement of a staff member from a position in one job class to a position in another job class of increased responsibility or complexity of duties and in a higher salary range.
Job Posting:
Job Posting is an arrangement in which a firm internally posts a list of open positions (with their descriptions and requirements) so that the existing employees who wish to move to different functional areas may apply. It is also known as Job bidding. It helps the qualified employees working in the organization to scale new heights, instead of looking for better perspectives outside. It also helps organization to retain its experienced and promising employees.
Employee Referral:
It is a recruitment method in which the current employees are encouraged and rewarded for introducing suitable recruits from among the people they know. The logic behind employee referral is that "it takes one to know one". Benefits of this method are as follows:
Quality Candidates
Cost savings
Faster recruitment cycles
Incentives to current employees
On the other hand it is important for an organization to ensure that nepotism or favoritism does not happen, and that such aspects do not make inroads into the recruitment process.
External Methods:
External methods of recruitment are again divided into two categories- Direct External Recruitment and Indirect External Recruitment methods.
DIRECT EXTERNAL RECRUITMENT METHOD
Campus Recruitment
In Campus Recruitment, Companies / Corporate visit some of the most important Technical and Professional Institutes in an attempt to hire young intelligent and smart students at source. It is common practice for Institutes today to hire a Placement Officer who coordinates with small, medium and large sized Companies and helps in streamlining the entire Campus Recruitment procedure.
Benefits of Campus Recruitment
Companies get the opportunity to choose from and select the best talent in a short span of time.
Companies end up saving a lot of time and efforts that go in advertising vacancies,
screening and eventually selecting applicants for employment
College students who are just passing out get the opportunity to present themselves to some of the best companies within their industry of interest. Landing a job offer while still in college and joining just after graduating is definitely what all students dream of.
On the negative front, campus recruiting means hiring people with little or no work experience.
INDIRECT EXTERNAL RECRUITMENT METHOD
Advertisement
Advertisements are the most common form of external recruitment. They can be found in many places (local and national newspapers, notice boards, recruitment fairs) and should include some important information relating to the job (job title, pay package, location, job description, how to apply-either by CV or application form, etc). Where a business chooses to advertise will depend on the cost of advertising and the coverage needed i.e. how far away people will consider applying for the job.
Third Party Methods
Walk-ins: Walk-ins is relatively inexpensive, and applicants may be filed and processed whenever vacancies occur. Walk-ins provide an excellent public relations opportunity because well-treated applicants are likely to Sinform others. On the other hand, walk-ins show up randomly, and there may be no match with available openings. This is particularly true for jobs requiring specialized skills.
Public and private employment agencies: Public and private employment agencies are established to match job openings with listings of job applicants. These agencies also classify and screen applicants. Most agencies administer work-sample tests, such as typing exams, to applicants.
E-Recruiting: There are many methods used for e-recruitment, some of the important methods are as follows:
Job boards: These are the places where the employers post jobs and search for candidates. One of the disadvantages is, it is generic in nature.
Employer websites: These sites can be of the company owned sites, or a site developed by various employers.
Professional websites: These are for specific professions, skills and not general in nature.
Gate Hiring and Contractors: The concept of gate hiring is to select people who approach on their own for employment in the organization. This happens mostly in the case of unskilled and semi-skilled workers. Gate hiring is quite useful and convenient method at the initial stage of the organization when large number of such people may be required by the organization
DEVELOP AN EFFECTIVE RECRUITMENT STRATEGY EVALUATION OF SOURCES OF RECRUITMENT
Time-lapse data: They show the time lag between the dates of requisition for manpower supply from a department to the actual date of filling the vacancies in that department. For example, a company's past experience may indicate that the average number of days from application to interview is 10, from interview to offer is 7, from offer to acceptance is 10 and from acceptance to report for work is 15. Therefore, if the company starts the recruitment and selection process now, it would require 42 days before the new employee joins its ranks. Armed with this information, the length of the time needed for alternative sources of recruitment can be ascertained - before pinning hopes on a particular source that meets the recruitment objectives of the company.
Yield ratios: These ratios indicate the number of leads/ contacts needed to generate a given number of hires at a point at time. For example, if a company needs 10 management trainees in the next six months, it has to monitor past yield ratios in order to find out the number of candidates to be contacted for this purpose. On the basis of past experience, to continue the same example, the company finds that to hire 10 trainees, it has to extend 20 offers. If the interview-to-offer ratio is 3:2, then 30 interviews must be conducted. If the invitees to interview ratio is 4:3 then, as many as 40 candidates must be invited. Lastly, if contacts or leads needed to identify suitable trainees to invite are in 5:1 ratio, then 200 contacts are made.
Surveys and studies: Surveys may also be conducted to find out the suitability of a particular source for certain positions. For example', as pointed out previously, employee referral has emerged as a popular way of hiring people in the Information Technology industry in recent times in India. Correlation studies could also be carried out to find out the relationship between different sources of recruitment and factors of success on the job. In addition to these, data on employee turnover, grievances, and disciplinary action would also throw light on the relative strengths of a particular source of recruitment for different organizational positions. Before finally identifying the sources of recruitment, the human resource managers must also look into the cost or hiring a candidate. The cost per hire can be found out by dividing the recruitment cost by the number of candidates hired.
DIFFICULTIES IN RECRUIT PROCOCESS
Talent Acquisition
Retention of Employees
Expensive
Time Constraint
Budget
Managing Low attrition rate
CHALLENGES IN RECRUITMENT AND SELECTION
Talent Shortage
Attrition rate
Remoteness of job
Reservations and govt.policies
STEPS OF RECRUITMENT PROCESS CAN BE DONE BY TWO WAYS
Recruitment for Fresher:
Written/aptitude
Group Discussion
Technical Interviews
HR Interviews
Recruitment process for higher post:
Psychometric Test
Business Game
HR interviews
SELECTION:
Selection is the process of choosing the most suitable person out of all the applicants. It is the process of matching qualifications of applicants with the job requirement.
The selection of a candidate with the right combination of education, work experience, attitude, and creativity will not only increase the quality and stability of the workforce, it will also play a large role in bringing management strategies and planning to fruition.
Features of selection
Selection is choosing the best out of the recruited persons.
It is a negative process
It reduces absenteeism and labour turnover
It helps in increasing the efficiency and productivity
It helps in building up of a stable workforce
FACTORS AFFECTING SELECTION
External environment
Supply and demand of specific skill
Unemployment rate
Legal and political considerations
Company's Image
Internal environment
Company's policy
HRP
Cost of hiring
SELECTION PROCESS
External Environment Internal EnvironmentPreliminary InterviewSelection TestsEmployment InterviewReference and Background AnalysisSelection DecisionPhysical ExaminationJob OfferRejected ApplicantsEmployment ContractEvaluation
External Environment
Internal Environment
Preliminary Interview
Selection Tests
Employment Interview
Reference and Background Analysis
Selection Decision
Physical Examination
Job Offer
Rejected Applicants
Employment Contract
Evaluation
RECRUITMENT POLICY AT DENAVE INDIA PVT LTD
RECRUITMENT POLICY
Recruitment Policy asserts the objectives of the recruitment and provides a framework of implementation of the recruitment program in the form of procedures.
Recruitment and selection Policy of DENAVE is such that:
It focuses on recruiting the best potential people.
It ensures that every applicant and employee is treated equally with dignity and respect.
It aid and encourage employees in realizing their full potential.
It's transparent, task oriented and merit based selection.
It gives weightage, during selection, to factors that suit organization needs.
It Optimize manpower at the time of selection process.
It defines the competent authority to approve each selection.
It abides by relevant public policy and legislation on hiring and employment relationship.
It integrates employee needs with the organizational needs.
RECRUITMENT AT DENAVE INDIA PVT LTD
DENAVE INDIA PVT LTD is India's leading staffing company and provides a range of manpower solutions to over 1000 clients. The workers who are deputed to various companies who prefer to outsource their HR operations. The work for the company they are assigned to but are on the payroll of the staffing
Recruit as per Client requirement and assign them to Client or Transfer candidate identified by client on to DENAVE INDIA PVT LTD.
Co-employment relationship between the Client, Associate and Denave India pvt ltd.
Manage HR Administration, Payroll and Regulatory activities.
Benefit for Client
As business these days grow on a confounding rate, outsourcing the basic functions like recruiting becomes a common thing. The need for flexi staffing is on demand and in such a scenario Denave India pvt ltd renders these services to its Clients.
A much defined process spans into four distinct stages,
Initialization
Transition
Operations
Relationship Management.
Methods or Techniques of Recruitment
Direct Method
These include sending recruiters to educational and professional institutions, employees' contacts with public and manned exhibits. Most college recruiting is done in co-operation with the placement office of the college. The placement office usually provides help in attracting students, arranging interviews, furnishing space and providing student résumés. For managerial, professional and sales personnel, campus recruiting is an extensive exercise. For this purpose, carefully prepared brochures describing the organizing and the job it offers are distributed among the students, before the interviewer arrives.
Indirect Method
These methods involve mostly advertising in newspapers, websITES, radio, in trade and professional journals, technical magazines and brochures. Companies advertise when qualified or experienced personnel are not available from other sources.
Third Party Method
These include the use of commercial or private employment agencies, state agencies and placement offices of colleges, recruiting firms, management consulting firms, friends and relatives.
Professional Organizations:
These organizations maintain a pool of human resource for possible employment. These firms are also called 'head hunters', 'raiders' and pirates by organizations who lose personnel thought their efforts. Fundamentally there are two distinct steps of recruitment and each is a comprehensive process in itself.
Preparation
Know your client
Learning about companies is valuable because knowing what a company values will help an agent to assess the candidates better. Pertinent information about the processes of the company would also help you analyze CVs and find the right candidate. This can be done by reading the corporate website or calling the company for further information or using your own network and find out the 'work culture'.
This will help one to know about the history of the company, their core values, their clients and processes, the benefits employees can enjoy and the career growth chart. When one has knowledge about these vital parameters, it becomes easier to assess a resume based on these parameters. Moreover, when one is equipped with such vital information about the company and the job profile, it helps to motivate and mould the suitable but reluctant candidates to attend the interview.
Analyze the Job Description (JD)
A job description is a written record of the duties, responsibilities and requirements of a particular job. It is concerned with the job itself and not the work. It is a statement describing the job in such terms as "Title, location, duties, working condition and hazards". An updated job description is essential for a good selection interview. It helps one to explain the nature of work to the prospective candidate properly without any over or under commitment. This also helps to put the candidate, the client company and the agent on the same platform.
Prepare a Job Specification (JS)
It is a written record of the requirements sought in an individual worker for a given job. In other words, it refers to a summary of the personal characteristics required for a job. Once the agent knows what the job is, then he can decide what kind of person he/she would need to do it. Sometimes the job specification is already prepared and given by the client along with the job description. In such a case, the job of the agent becomes easier. The job specification is for the benefit of the employees working in Denave. It is ready reference to check on the requirements that one needs to keep in mind while sourcing for the different clients. It makes the whole task easier and more convenient.
Implementation
Sourcing: Sourcing is the most of all recruitment activities. It is also difficult being monotonous in nature. A recruiter needs to be self-motivated to do the job. The sourcing takes place in different levels and in all the verticals of the industry. The procedures involved are discussed below. Even before sourcing is started, it is very important to have a clear understanding of the requirement of the client company. The recruiter must have all knowledge about the company he/she is about to source for. It makes sure that all the questions that a candidate has regarding the profile or the credibility of the company are satisfactorily answered. Sourcing is defined as the process wherein the recruiter creates a pool of potential candidates to fill up a position. It is the first step of recruitment. Sourcing involves logging on to a job-portal and doing a search for the potential candidates. After the search is generated, the most critical part of sourcing starts. Mainly four steps are involved in Sourcing. They are discussed below:
Analyze the Curriculum Vitae (CV):
Now is the time to scrutinize the candidate's resume. It is human nature to generally omit the negative points while creating a resume or to exaggerate the achievements. Though most of the time people are truthful while forming their resumes, others can hide or not mention things that can portrait a negative picture of them. A good CV is one which is precise and presentable. It should contain all details of education and work experience should be arranged in reversed chronological method so as to emphasize on the most recent one. Analyzing a CV helps in short- listing a candidate.
Match the JD and JS:
When a CV has been analyzed and is considered as a good one, the next step is to match it with the job description. It is necessary to match it with the profile given by the company. Matching it with the JD gives an idea if the person will be able to serve well in the position or not. Next it is important to match it with the job specification. The JS gives the details of the desired skills and the mandatory skills. These are the criteria for selection.
Shortlist the candidate:
Once the CV has been matched with the job description and matched with the job specification, CV can shortlisted. Such a candidate is then called in for a face-to-face interview. There is an individual interview of the recruiter and the candidate. In this interview the candidate answers the questions the recruiter asks to be sure that the candidate would suit the profile of the job.
Handling the rejected candidates:
It is very important how a recruiter manages the rejected candidates. It is important to make the candidate where his lacunas are and what can he do about it. In this way not only the recruiter helps the candidate to correct itself but also helps in creating an association with them which is so very vital in the service industry.
Interview
Interviews determine if a potential candidate will be a finalist and if he shall suit the job. A lot of things get clear during an interview. A face to face talk with the candidate ensures that the recruiter evaluates the candidate on terms of attitude, confidence and communication. The gaps that seem in the resume are also questioned. The candidate may have an explanation for it. On the other hand if he is lying, then he can be cross-questioned about this. Some of the objectives of interview are:
To get an opportunity to judge an applicant's qualifications and characteristics as a basic for sound selection and placement.
To give an applicant essential facts about the job and the company you are recruiting for.
To establish a rapport.
To promote goodwill about the company whether interview culminates in employment or not.
To get a real feel of the candidate.
The nature of the job determines which of these interviews would suit best. All the interviews are not conducted for all the job profiles. The complexity of the interview depends on the complexity of the job.
The telephonic Interview
It is said that listening intently gives a good idea of what a person want to say and what a person does not say. The sound, intonations, the varying pressures that a prospective candidate uses while he/she speaks tells a lot about his/her attitude. This in turn helps the recruiter to judge that if the candidate would be suitable for the job or not. Unlike the face-to-face interview where the recruiter can read the non-verbal languages, in a telephonic interview he has to even sharper. Listening to the words used and their tone used gives immense messages about the candidate.
As a recruiter, one has to be completely prepared before taking a telephonic interview. The following steps can be kept in mind while taking a telephonic interview:
You must keep the CV next to you and make notes while taking the interview.
Must prepare a set of questions that would match the JD.
To use a call script. This helps in being professional and saves time to in approaching the right candidate.
Do not display any negative emotion during the interview. Not to over or under commit anyone.
Devise interview questions:
Preparation in advance of an interview is essential if one is to make a successful hire. Critical in the preparation process is the development of interview questions that elicit tangible facts from all applicants. Basically, two rules are kept in mind when framing the questions that will indicate whether or not an applicant meets the requirements you established for the position:
RULE 1: Ask questions that concentrate on the applicant's past performance – to permit reliable assumptions about future success.
RULE 2: Ask questions that relate directly to at least one of your listed requirements to maximize the information you will gain in the time allotted.
General Questions:
Tell me about yourself
What do you about the company?
What are your goals?
What are your strengths and weakness?
What has been your most significant contribution in your college/previous organization?
Why should we hire you?
Specific Questions:
How would you resolve a conflict in a project team?
What was experience in previous company?
From how long you are working there?
INTRODUCTION OF THE COMPANY
Denave India pvt ltd is a global sales-enablement business focussed on executing sales strategies by leveraging technology to drive profitable revenue growth for our customers.
Our mission is to successfully execute sales programmes that optimise the return of investment and create growth opportunities for our clients.
Our dedicated practice teams design and deploy sales activation models across diverse markets applying domain know-how and sales expertise to ensure a positive brand experience.
FACTS
Founded in 1999
Workforce of 4200+ people
15 years of YOY growth
Global Reach: EMEA, APAC, USA & ANZ
Multi-industry Expertise
World Class Sales – Best Practice
Technology Enabled Sales
WHY DENAVE INDIA PVT LTD?
Our continued success is based on our ability to bridge the gap between strategy and execution. Partnering with clients and business partners, we take a solution-conscious approach to deliver sales' best practices by leveraging people, processes and technology to drive revenue.
Close collaboration with sales and marketing stakeholders ensure that we understand the nature and complexity of the assignment and gauge the associated business challenges to achieve desired business goals in cross-industry sales assignments.
Global Delivery Models: Onshore/Offshore " Blended " Contact Centre " FOS
Bridge the gap between sales strategy and execution
Deliver sales' best practices via people, process & technology
Engage In Multi-channel, Cross-industry Sales
Solutions Conscious Approach
Sales Performance Improvement & Management
Measurable Impact
Ensure a positive brand experience for the final consumer
DEMAND GENERATION
Lead Generation Service
Denave helped a global leader in technology services and computing hardware to expand its market share of their ERP solutions for the Small and Medium business segment in India. Denave offered its demand generation (Lead Generation Service) powered by Tele engine. End to end methodology included Database strategy, Approach Strategy, Solution pitching and Lead Validation. The program touched >18000 SMB account and captured significant market for the client
Market Penetration
A global leader in mobile devices wanted to enter into enterprise segment to build institutional revenue stream. Denave offered its Demand Generation (Market Penetration) service powered by On-ground sales force (FOS) and Tele engine. End to End sales methodology included Prospecting, Profiling, and Engagement with decision makers and strong sales pitch with value proposition and product demonstration. The program running successfully generated revenue >$ 14 million
Compliance Services
Denave is working with a Global leader in OS and devices to drive anti-piracy program for its operating system. Denave offered its Compliance Services powered by Tele engine to drive genuine licensing campaign across 6 South East Asian countries and Australia. End to End compliance methodology included Database strategy, approach strategy and solution pitching. The program successfully generated incremental revenue of >$ 5million through adoption of genuine licensing
Data ServDenave is helping a global leader in virtualization to build its prospect database for market development strategy. The client wanted to capture key stakeholders contact details across Enterprise segment to drive sales. Denave offered its Demand Generation (Data services). End to End contact acquisition methodology included Database development, Profiling and contact details of decision makers and influencers. The program successfully build a strong DataBase of >3000 cCHACHANCHANNEL DEVELOPMENT
Channel Partner Programme - Build
A global leader in Oil and gas segment wanted to establish its channel partners for its Lubricant business in untapped geographies. Denave offered its Channel Partner Programme - Build service to develop and deliver channel partners (Distributors). End to End partner acquisition and on boarding methodology included potential partner profiling, stringent selection process, Training and on boarding, and partner support. The program successfully appointed >25 distributors in focus market.
RETAIL MANAGEMENT
Footprint services
A Global leader in mobile devices wanted to aggressively expand its retail presence and deliver best customer experience across retail Point-of-sale in India. Denave offered its Retail Footprint services to deploy and manage operational readiness of >2300 retail sales promoter across North and East India. Strong process and framework were established for recruitment, payroll, training, and reporting and supervision structure.
In Store Activation Services
A leader in consumer retailing with PAN India presence wanted to enhance shopping experience and increase footfall in their stores. Denave offered its Retail – In Store Activation Services to drive footfall and visibility. Extensive merchandizing and consumer engagement activities (emcees, coordinators etc.) were deployed across stores. The program successfully increased Walk-ins and recorded positive impact on store sales.
Audit ServiceA leader in mobile devices wanted to create & maintain the Hygiene of its >100 Model Stores across 70 cities in India. Denave offered its Retail Audit Services to drive retail hygiene across Branding, Planogram, Demo & Displays, Merchandize and Promoter Performance at retail stores. The program captured audit data and photograph through in-house technology platform. The program delivered 100% coverage with audit finding s and recommendation to the client.
Sampling SerDenave worked with a leader in FMCG industry to drive Customer Engagement, Awareness Creation and Interest Generation for its new product launch. Denave offered its Retail Sampling Services to Plan and execute Dry & Wet Sampling Activity across six location in defined cities. End to end activity planning along with stall production, branding, promoter and merchandize were deployed as per define activity caleTECHNOLOGY
Retail partner Profiling Platform
A global leader in OS and devices wanted to expand its retail footprint for devices in Indonesia. The objective was to develop and profile potential retail partners Database. Denave offered its Retail partner Profiling Platform to build partner database. The solution captured key data points of each partners along with photographs and GPS coordinate through proprietary mobile application and consolidated data at a central repository. The platform helped in ranking partner across parameters like store size, turnover, product portfolio, sales staff etc. The program successfully profiled >1500 retail partners across 8 cities in Indonesia
Sales force automation solution
A global leader in Oil and gas wanted to deploy a comprehensive sales force automation solution for its marketing team spread across 33 cities PAN India. Denave offered its proprietary Mobile SFA solution. The solution captured details of various Marketing Activities including BTL & Visual Merchandizing on field, field team performance validated by photographs. The solution helped client to drive its marketing activity calendar and ascertain field team productivity.
Enterprise Lead Management solution
A leader in OS and mobile devices wanted an Enterprise Lead Management solution for its distributed sales team across PAN India. The Solutions needed to capture entire sales lifecycle of an account (from prospecting to deal closure) of its sales team. The solution also captured revenue funnel and pipeline for management team to drive sales. Also, it facilitated the sales team with marketing and sales collaterals, client facing documents for easy access. The program successfully helped client to automate its sales practice.
LEARNING
Remote Training
A leader in consumer durables wanted to train and educate retail promoters on its Consumer Electronics, Home appliances and festival schemes. Pan India coverage included >2000 promoters at > 700 outlets in 46 cities across 8 regional languages. Denave offered its Training services – Remote Training to improve product demonstration and confidence building. Periodic touched along with Pre and post training assessment on online portal was carried out and completion certificates were awarded to promoters. The program delivered >36000 training touches and >18000 online certifications.
On-The-Job training
A leader in consumer retailing in apparel and household items wanted to enhance its sales ability of its in-store promoters. Objective was to build their confidence on product and soft skills without affecting daily productivity. Denave offered its Training Services – On-The-Job training service to the client. On-the-Job trainer visited stores each day with Training Tools - Pocket Guide, Ready Reckoner, Presentations, Scripts, Videos etc and trained promoter on-site. The program delivered >1300 hours of training for >2000 trainees across 77 stores
In a span of just 15 years, Denave has catered to several clients in the Telecom, Consumer Electronics as well as the IT industry. And with the success of our sales strategies, our portfolio of clients currently includes organizations that are considered world leaders in their industry.
Apple
Reliance
Ricoh
Spice
Toshiba
Wipro
CHAPTER 2
LITERATURE REVIEW
Most employers recognized the fact that there staff is there greatest asset, and the right recruitment and induction processes are vital in ensuring that the new employee becomes effective in the shortest time. The success of an organisation depends on having the right no. of staff, with the right skills and abilities. Organisations may have dedicated personnel/human resource function over seeing this process or they may devolve these responsibilities to line manager and supervisor. Many people may be involve, and all should be aware of the principles of good practice. Even it is essential to involve others in the task of recruitment and selection.
Ms.Ambika Verma(2009) in their survey research on the use technologies in recruiting, screening and selection process for job candidates conducted in dimension group found that most organisation implemented technology based recruitment and selection tools to improve efficiency, reduce cost and expand the applicant pool.
The meta-analysis of the research conducted by chapman, uggersler, Carroll, paisentin and Jones (2005) concluded that timely response from HR managers was linked to greater applicant attraction to a job with in an organization.
According to Robins, in his study revealed that, "the ideal recruitment effort will attract a large numbers of qualified applicants who will take the job if it is offered. So recruiting is a process of discovering the potential candidates for actual organizational vacancies".
Robert (2005), in his study titled, "Strategic HR Review,2004,"states that successful recruitment and selection can improve organization performance.
Bowen, et al (1991), in his study examined, "that integrated recruitment and selection process helps recruiters to choose the candidates to fit the characteristics of an organization culture."
Beardwell, et al (2003), in his study examined that, "selection is carried out by organization as a means of candidate's potential and actual performance and the intake of employees will make the most appropriate contribution to organisation-now and in future."
CHAPTER 3
RESEARCH METHODOLOGY
RESEARCH OBJECTIVES
The primary objective is to study, understand and analyze aspects related to various HR Procedures of Recruitment and Selection at Denave India pvt ltd, Noida.
OBJECTIVES OF STUDY
To study the existing policy of DENAVE INDIA PVT LTD regarding Recruitment and Selection process.
To know the satisfaction level of employees towards the existing recruitment and selection process.
To identify the internal and external sources of recruitment and selection.
RESEARCH METHODOLOGY
The study will be conducted to achieve the aforesaid objectives including both exploratory and descriptive in nature and involve personal interviews that will be based on the questionnaire format. A Research Methodology defines the purpose of the research, how it proceeds, how to measure progress and what constitute success with respect to the objectives determined for carrying out the research study. There is a unique methodology that Denave adopts to render the service.
The research methodology for the present study has been adopted to reflect these realties and help reach the logical conclusion in an objective and scientific manner.
TYPE OF RESEARCH
EXPLORATORY RESEARCH
A research design is the specification of methods and procedures for acquiring the information needed to structure or solve the problem. It is the overall operational pattern or framework of the project that stimulates what information is to be collected from which source and by what procedure. On the basis of major purpose of our investigation the EXPLORATORY RESEARCH was found to be most suitable. This kind of research has the primary objective of development of insights into the problem. It studies the main area where the problem lies and also tries to evaluate some appropriate courses of action.
DATA COLLECTION
The task of data collection begins after a research problem has been identified and the research design has been chalked out. While deciding the method of data collection to be used for the study, the researcher should keep in mind two types of data:
a. Primary data
b. Secondary data
In this research project the data being collected is as follows:
Primary Data: The survey method is used to collect the primary data in this research as it is the Analytical research to find out the shortcomings and area of improvements according to the skill required for recruitment team. The data that is collected first hand by someone specifically for the purpose of facilitating the study is known as primary data. So in this research the data is collected from respondents through QUESTIONNAIRE.
Primary source of data :
(i). Personal interview
(ii). Questionnaire technique.
QUESTIONNAIRE - Survey among the officials and employees of MONARCH.
PERSONAL INTERVIEWS with the company representatives regarding recruitment and selection practices in organization.
Secondary Data:
The secondary data is also used in a lesser proportion to find out the name and designation of the employer who are working with this organization and the company profile. Secondary data refer to information gathered by someone other than the researcher conducting the current study. Such data can be internal or external to the organization and accessed through the Internet or perusal of recorded or published information.
Secondary sources of data provide a lot of information for research and problem solving. Such data are as we have seen mostly qualitative in nature.
Secondary source of data :
(i). Company brochure.
(ii). Internet.
(iii). Websites
(iv). Organizational Reports & Records.
(v). Business magazines
(vi). Journals etc
SAMPLING TECHNIQUE
SIMPLE SAMPLING
Simple sampling is a sampling process that utilizes some form of random selection. In probability sampling, each unit is drawn with known probability, or has a nonzero chance of being selected in the sample. Such samples are usually selected with the help of random numbers. With probability sampling, a measure of sampling variation can be obtained objectively from the sample itself. Simple Random sampling has been adopted for this research. Under which we have considered the sampling which has been done for a specific designated population, because here a small cluster of professionals has been considered out of the total universe which has been divided in small group like recruitment team & employee.
SAMPLE SIZE
Sample size refers to the number of items to be selected from universe to constitute a sample. The sample size should be optimum as it should fulfill the objective of the research.
40 Nos.- Total manpower strength is 450 and I have focused upon 10% of total employees of DENAVE. (Covering each and every department).
SAMPLE AREA
The sample area refers to the universe to be studied under our research project. The area denotes the place or the region to be studied and taken into research consideration. Thus, the sample area chosen for this research project is Denave India pvt ltd, Noida.
CHAPTER 4
DATA ANALYSIS AND INTERPRETATION
DATA ANALYSIS AND INTERPRETATTION
Q1) Is there a well-defined Recruitment Policy in your organization?
S.No.
Options
No.
%
1.
Strongly agree
20
50
2.
Moderately agree
10
25
3.
Strongly disagree
5
12.5
4.
Moderately disagree
3
7.5
5.
Can't say
2
5
INTERPRETATION
An organization must have a well-defined recruitment policy corresponding to the company and vacancy requirements. Existing employees can give a fair feedback on the suitability of the policy. Responding to it 30 out of 40 employees (75%) told that there is a sound recruitment policy in organization that can be evaluated by comparing skills and knowledge of new recruits and existing employees. 8 out of 40 employees (20%) feel that the organization's recruitment policy is not properly defined. And rest 2 could not say about the recruitment policy. Majority of employees felt that policy was well defined which is a great morale victory on the part of management; still there are chances of its improvement as 20% employees have negative opinion about the policy.
Q2) Which internal source of recruitment is followed by the company and given more priority?
S.No.
Options
No.
%
1.
Job Posting
10
25
2.
Employee Referrals
10
25
3.
Internal Promotions
20
50
4.
Transfer
-
-
INTERPRETATION
Internal Recruitment seeks applicants for positions from those who are currently employed. Responding to above asked question, 50% employees tell that company prefers internal promotion as internal source of recruitments. 25% employees tell that Employee referrals are given due priority and rest 25% say that Job posting is preferred. Majority of employees actually thinks that internal promotion is given priority and followed by company as internal source of recruitment.
Q3) Which external source of recruitment is followed by the company and given more priority?
S.No.
Options
No.
%
1.
Campus Interview
-
-
2.
Advertisement
3
7.5
3.
Online Job Portals
2
5
4.
Walk-in Interview
35
87.5
5.
Agencies/ Consultancies
-
-
6.
Employment Exchanges
-
-
INTERPRETATION
External Sources of recruitment lie inside the organization.35 out of 40 employees (87.5%) feel that company prefer online Job Portals for hiring from outside. 5% employees (appx.) think that company prefers Advertisement as external source of recruitment. 7.5 say that Campus Interviews and Consultancies hiring from outside did not prefer by the Organization. Analysis shows that more than 87% employees tell that preferred External Source of Hiring and finds these recruiting cheaper, faster and potentially more effective.
Q4) which source of recruitment is replied upon when immediate requirement arises?
S.No.
Options
No.
%
1.
Internal
4
10
2.
External
36
90
INTERPRETATION
Every organization has the option of choosing the candidates for its recruitment processes from two kinds of sources: internal and external sources.
Responding to recruitment source question, almost all the employees tell that External sources are relied upon when there is any immediate manpower requirement in company.
Analysis clearly represents that 36 out of 40 employees (90%) show that External sources are prefer for immediate opening in organization but my study suggests that internal hiring would be better option for immediate opening in organization in which company can have sufficient knowledge about the internal candidate and it is less costly
Q5) what type of interview is taken while selection?
S.No.
Options
No.
%
1.
Patterned
20
50
2.
Stress
5
12.5
3.
Depth
10
25
4.
Others
5
12.5
INTERPRETATION
The PATTERNED INTERVIEW format has a structure to it. There is a set of pre-determined questions that will be asked from each candidate for a position. The STRESS INTERVIEW is the interview in which the interviewers try to 'discomfort' the candidates in various ways and observe how they react to various difficult situations. An IN-DEPTH INTERVIEW is a qualitative research technique that allows person to person discussion. It can lead to increased insight into people's thoughts, feelings, and behaviour on important issues. This type of interview is often unstructured.
Responding to the type of interview 20 out of 40 employees think that patterned interviews are generally taken. 25% employees have the opinion that depth interviews are often used. Rest believes that stress or any other type of interview is being taken.
S.No.
Options
No.
%
1.
Agree
20
50
2.
Disagree
5
12.5
3.
Moderately
10
25
4.
No opinion
5
12.5
Q6) the recruitment and selection process of company meets the current and legal requirements?
INTERPRETATION
Every organization has the option of choosing the candidates for its recruitment processes. In this research most employees responded positively to this question. They feel that the company follows different recruitment process for different positions.
Analysis clearly represents that 25 out of 40 employees (62.5%) show that maximum employees are agree with this process whereas 10 out of 40 employees (25%) did not like the current recruitment process whereas 12.5% were unable to answer.
Q7) Are you happy with the salary what you offered by the company?
Sn.
Options
No.
%
1.
Yes
20
50
2.
No
10
25
3.
Can't Say
10
25
INTERPRETATION
The basic focus of every organization is to satisfy the employees with its own compensation plan. In this research most employees responded positively that they are satisfied with their salary. They feel that the company has good compensation plan for their employees.
Analysis clearly represents that 20 out of 40 employees (50%) show that maximum employees are satisfied with their Salary 10 out of 40 employees (25%) did not like their current salary whereas 12.5% were unable to answer.
Q8) what were the sources of recruiting the candidates for your current client?
Sn.
Options
No.
%
1.
Direct Walk In
15
37.5
2.
Existing Database
5
12.5
3.
Reference
10
25
4.
Internal Movement
5
12.5
5.
Others
5
12.5
INTERPRETATION
Every organization follows various sources of recruitment to acquire a good talent for their organization. In this research I could find the various degrees of various sources of recruitment.
Analysis clearly represents that 15 out of 40 employees(37.5%) show that recruitment is done through Direct Walk Ins, 5 out of 40 employees(12.5%) show that recruitment is done through Existing Database, 10 out of 40 employees (25%) show that recruitment is done through Employee Referrals and 5 out of 40 employees(12.5%) show that recruitment is done through Internal Movement whereas 5 employees show that recruitment is done through other sources.
Q9) How do you think about Recruitment and selection procedure in your company?
Sn.
Options
No.
%
1.
Satisfactory
25
62.5
2.
Unsatisfactory
10
25
3.
Can't Say
5
12.5
INTERPRETATION
Every organization has the option of choosing the candidates for its recruitment processes. In this research most employees responded positively to this question. They feel that the company follows a good recruitment and selection procedure.
Analysis clearly represents that25 out of 40 employees (62.5%) shows that maximum employees are satisfied with this procedure whereas 10 out of 40 employees (25%) are not satisfied with the current recruitment and selection procedure and 12.5% were unable to answer.
Q10) Is any training session apart from the domain training provided?
Sn.
Options
No.
%
1.
Yes
25
62.5
2.
No
10
25
3.
Can't Say
5
12.5
INTERPRETATION
Every organization tries to enable their employees for their offered job position along with a good compensation plan for which the organization provides Training. In this research most employees agreed positively that they are provided training sessions apart from the domain training. They feel that the company has good Training programs for their employees.
Analysis clearly represents that 25 out of 40 employees (62.5%) show that maximum employees are satisfied with the training program offered to them. 10 out of 40 employees (25%) did not agree on the training programs offered to them whereas 12.5% were unable to answer.
CHAPTER 5
FINDINGS
Present employees of Denave India pvt ltd are satisfied with recruitment strategy of company.
Internal Promotions, Walk-in interview and Job Portals are mostly used recruitment source.
Written test is not given weight age during selection process.
To some extent company has preset-criteria for sorting the candidate's applications.
Concerned departmental head is given special attention while selecting a candidate of the department.
Employees are in the favour of reference check after selection of candidate.
Job Analysis prior to recruitment is not done so properly.
Succession Planning has mostly done in company.
Orientation/Induction is given to new joiners; still employees are in favour of its improvement.
Present selection process in Denave India pvt ltd and its procedure, tests and interview type is good.
CONCLUSION
Every company looks for an employee, who can work effectively. They are in search of a person who has the maximum skills required for the job. After selecting the right person, the company's main aim is to place that person at the right job. The main strength of any company is its employees. Effective workers are the best route to success. For this reason, company's strives to attract and hire the best, and to provide the best place to work.
Some of the biggest and most constant challenges that plague organization is people related because they don't place more emphasis on getting the recruitment process right. If they get the right person in the right job at the right time, bottom-line and many other business benefits are immediate, tangible and significant. If they get the wrong person in the wrong job, then productivity, culture and retention rates can all take a hit in a big way.
DENAVE INDIA PVT LTD has competent and committed workforce, still there are scope for more improvements. To ensure that company recruits the right people, it has to identify essential skills and behaviours that applicants should demonstrate. For each position there should be a job description outlining typical duties and responsibilities and a person specification defining personal skills and competences. The emphasis should be on matching the needs of the company to the needs of the applicants. This would minimize employee turnover and enhance satisfaction.
It is important for the company to have a clear and concise recruitment policy in place, which can be executed effectively to recruit the best talent pool for the selection of the right candidate at the right place quickly. Creating a suitable recruitment policy is the first step in the efficient hiring process. A clear and concise recruitment policy helps ensure a sound recruitment process.
Management should structure and systematically organize the entire recruitment processes. It should Offer tolls and supports to enhance productivity, solutions and optimizing the recruitment processes to ensure improved ROI. The Recruitment Management System (RMS) should be such that it helps to save the time and costs of the HR recruiters in company and improving the recruitment processes.
BIBLOGRAPHY
V.S.P.Rao, "Human Resource Management", Excel Books publication, Second Edition.
Robbins, "Organizational Behavior", Pearson Publications, Thirteenth Edition
www.denave.com
www.google.com
Research Methodology -C.R.Kothari.
Personnel and Human Resource Management – P. Subba Rao, Himalaya Publication
QUESTIONNAIRE
Kindly mark the most appropriate option, which gives the extent to which you agree or disagree with the statement.
Q1) Is there a well-defined recruitment policy in your organization?
1.
Strongly agree
2.
Moderately agree
3.
Strongly disagree
4.
Moderately disagree
5.
Can't say
Q2) Which internal source of recruitment is followed by the company and given more priority?
1.
Internal Promotion
2.
Employee Referrals
3.
Transfer
4.
Job Posting
Q3) Which external source of recruitment is followed by the company and given more priority?
1.
Campus interview
2.
Advertisement
3.
Online job portals
4.
Walk-ins interview
5.
Agencies/Consultancies
6.
Employment Exchange
Q4) Which source of recruitment is relied upon when immediate requirement arises?
1.
Internal
2.
External
Q5) What type of interview is taken while selection?
1.
Patterned
2.
Stress
3.
Depth
4.
Others
Q6) The recruitment and selection process of company meets the current and legal requirement?
S.No.
Options
1.
Strongly Agree
2.
Agree
3.
Disagree
4.
No Opinion
Q7) Are you happy with the salary what you offered by the company?
S no.
Options
1.
Yes
2.
No
3.
Can't Say
Q8) What were the sources of recruiting the candidates for your current client?
Sn.
Options
1.
Direct Walk In
2.
Existing Database
3.
Reference
4.
Internal Movement
5.
Others
Q9) How do you think about Recruitment and selection procedure in your company?
S.No.
Options
1.
Agree
2.
Moderately
3.
Disagree
4.
No opinion
Q10) Is any training session apart from the domain training provided?
Sn.
Options
1.
Satisfactory
2.
Unsatisfactory
3.
Can't Say
50%
25%
12.5%
7.5%
5%
