A Project Report on Quality of Work Life

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ABSTRACT c


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CONTENTS

LIST OF TABLES

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S.No

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LIST OF FIGURES

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INTRODUCTION

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Factors affecting quality of work life: Job satisfaction:c

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  c c  c cc  c cc c c  cc c  c Participative management style and recognition: -c c

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c  c c  c c   c Autonomous Work Teams: 1c

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REVIEW OF LITERATURE c

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CHAPTER- II ORGANIZATION PROFILE r.½ About Trichy Customs and Central Excise department:c  c
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r.r STAFF WELFARE CUSTOS AND CENTRAL EXCISE STAFF QUARTERS AT KARUANDAPA TRICHYc c #c c  c  c  c c

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r..½ Direct Vs Indirect Taxes:  cc c c

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Administrative Setup of Central Excise Departmentcc

r.5

A) C.B.E. & C Board: (Central Board of Excise & Customs) ccc

B c> c+ ccc8cc5c  ccc.

cc c(c   c

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c
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C) Commissioner of Central Excise: c

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D) Additional commissioner of Central Excise c

c

 cc c c c c(c c  cc c c c c cccc

 
cc E) Joint / Deputy / Assistant commissioner: ccccccccccccccB cc cB  cc c c1 
c cc c+ 
;1 c cccccccccccccc c c c c  c cc
cc
c c)cc,7c9cB  ccc ccccccccccccc:
c cc c c  cc+ 
;1c cc ccccccccccccc

  cc c
cc
c c c F) Superintendent: (Gazetted) c

c cc  cc  c  c(c cc<  cc c  c

G) Inspector: (Non-Gazetted) c

c

9 cc cB c  cc
   cc

c

c

c c

c cccccccccccccccc

c cccccccccccccccc

c c c


ccc 
c c

c

c

Chapter ± III Research Design c 3.½ Objectives of the study:c #cc   c c c
c c2
cc  c c 6cc 
c c  cccc  c 

c2
cc  c c &cc c
c c cc  c2
cc  c c c

3.r RESEARCH ETHODOLOGYc D1c,   ccc 
c c c2
 Cc  c 
c  c c cccc  cc   cccc  c  ccc c   Lc ,   c   c c c c c  c  c  c   c   c c c  c
  c c c   c c 
c  c   c c  c  c c c    c  c  c

   c c  c c c  c   c   c  c  2
c 
c c  c   c ,    c  c  c c
  c  c 
c
  c  
c  2
c  c  c  cc c c  cc c cc  cc c 2
c c 
c c c  cc c  c c c cc 3.r.½ Type of research:  c   c c 
c   c c c   c c c  c   c c  cc  c
c c
cc   c  cc c  c
cc   c 
ccc   c cc
 ccc
c 3.r.r Descriptive research: ccccccc c    c c   c   c   c c  c  c 
 c c c 
 c +   c
 c c c
 c cc  c c  c c  ccc  
 c 
c ccc 
c

c

c

3.r.3 Types of data cccccccc#0cA  c c cccccccc604   c c Primary Data: cccccc- c c  c c c 

ccc  c ccc   c c  c c c   c c  c c c 4

c
 c  c 2
 c c c 
 c c 2
cc  c cccc <  c c  c2
ccc cSection I
c c    c c c  c c c c   c  c  c c 
c c 

c  3.r. Source of Data: ccccccc c c c  c   c  c  c  c c 3 c c   c c   c  c c4  ccc c 3.r.5 Sampling Unit: cccccccc4c
c  cc  cc c c  c
cc c c cB  c  c c  c
c c c  cc cc2
 c c c  c 3.r.6 Sample Size: ccccccc4 c ccc c  c 
 c c  cc c
c   cc  c c4 c c c c  c
cc5"c

c

c

3.r.7 Sampling ethod: cccccc4c c c  cc  cc c cc c
  c cc cc  c 
c
c c
  c4 c c    cc
  c   c c c
c 4ccc  cc
/ cA  0c cc
cc c c cccccccc4c  cc  cc6c c c

c

#0cA c'  c

c

c

60c>cA c'  c

cccccccc c c   c c c  c c  c c  c c 
c c c  c  c c    cc  c   cc  c cccccccccc   c c    c  c c  c
c   c  c cc c  c c c c   c c cc c c cc 
c 3.r.
Period of study: ccccccc c    c  cc
c c1 <6"##cc!
 c6"##c 3.3 Tools and Techniques: cccccccccc c   c  c c 
c c 4 c    c c c 2
 c 1>3:1c  c 

c c
 c c ccccccccccccccccccccccc 3. Limitations of the study: ´c  c 
c   c  cc c  c ´c 4 c c  c  c  c   c c  c  c 
c c c c c 
c c c c cc ´c  c   c c  c  c    c c  c  c c  c  c  c

 cc c c   cc

c c

c

c c c cc  c c  c c c c c c

c

CHAPTER ± IV DATA ANALYSIS AND INTERPRETATION .½Table representing gender of Respondents:

S.No Gender #c ' c 6c -  c Total

No of Respondents 76c #%c 70

Percentage 5[c 68c ½00

Inference: - c c c c c cc5[Jcc c  c c c c68Jcc c  c  c  c c

.½Chart representing the gender of respondents

 ô 

ô  ô

ô 

c

c

c

.r.Table representing age group of Respondents

S.No #c 6c &c [c 7c c

Age Group .  c67c c 67<&7c c &7<[7c c [7<77c c 1 c77c c Total

No of respondents #c #&c 6"c 66c #[c 70

Percentage #c #$c 6%c &6c 6"c ½00

Inference: - c c c c c ccc&6Jcc c  c c c 
cc[7<77c6%Jc cccc 6"Jcc c  c c c 
cc&7<[7c c1 c77Jc   #$Jcc c   c c c 
cc67<&7c c#Jcc c  c c c 
ccc  c67c c

.r Chart representing the age group of respondents   

!c

  





  



 Ê cc 

c 

c 

c   cc 

c

c

c

.3 Table representing the designation of the Respondents

S.No #c 6c &c [c

Designation 4
   c   c 4  cc1c + 
c c
   c Total

No of respondents 6#c &#c #"c %c 70

Percentage &"c [[c #[c #6c ½00

Inference: - c c c c c cc[[Jcc c c  c c  c&"Jcc c c  c  c c
   c#[Jcc c c  c c4  cc1c c #6Jcc c c c  c c+ 
c3 c4
   cc

.3 Chart representing the designation of the respondents

  "



#   "$ %&"



c

c

c

. Table representing the Section of the Respondents S.No #c 6c &c [c 7c 8c

Section 1   c 4c : c A   c 1
c  c1
c Total

No of respondents #"c #"c 7c #6c #7c #%c 70

Percentage #[c #[c %c #5c 6#c 68c ½00

Inference:  c c c cc68Jcc c c  c c c
c 6#Jcc c

c c  c c1
#5Jc c c   c c c%cJc c c c  #[Jcc c c c  c c   c #[Jcc c c  c c c c

. Chart representing the Section of the respondents      

 





!

  
  ô

c

"ô

 ô 

'  

 

#  ôc


c

.5 Table representing Education qualification of respondents:

S.No #c 6c &c [c

Qualification 449c B4c )*c A*c Total

No of respondents [c 6c [&c 6#c 70

Percentage 8c &c 8#c &"c ½00

Inference: - c c c c c cc7&Jc c&&Jcc  cc)*c cA*c
c

  c%Jcc  c c449c c8Jcc  c cB4cc c

Chart representing the educational qualification of the respondents ',



+,c



*")



""()





c

c

c







!

c

c

.6 Table representing the experience of Respondents.

S.No Experience ccc#c ccc6c ccc&c [c ccc7c c

No of respondents

9 cc7c c ccc7<#"c c ccc#"<#7c c ccc#7<6"c c 1 c6"c c Total

Percentage

#8c #&c ##c 6&c [5c ½½0

#[c #6c #"c 6#c [&c ½00

Inference: ccc- c c c c c cc[&Jcc c  c c  cc c6"c  cc    6#Jcc c c  c c#7<6"c cc    c#[Jcc c c   c c  cc cc7c cc    c#6J#"Jcc c  c c

 cc    cc7<#"c c c#"<#7c c   c c

.6 Chart representing the experience of the respondents  

    



 







   ( c ô cc 

c 

c 

c 

 cc 

c

c

c

.7. Table representing the marital status of Respondents

S.No cccccccc#c cccccccc6c

arital status

No of Respondents

Percentage

'

 c )

 c Total

8#c $c 70

%5c #&c ½00

Inference:  c c c cc%[Jcc  c c

 c c#8Jcc  c c


 .

.7. Chart representing marital status of the respondents + ô 
c

ô 
c!

c

c

.
Table representing the level of satisfaction with salary and benefits

S. No

Level of satisfaction

No. of percentage Respondents Bc c #[c 6"c 4 c [#c 7$c >
 c #"c #[c + c [c 8c Bc  c #c #c

#c 6c &c [c 7c cc

Total

70

½00

Inference: ccc c c c cc7$Jcc c  c c c
c  c c c  c 6"Jcc  c cc #[Jcc c  c c
 8Jcc c

 c c  c c c c  c cc#Jcc c  c cc

 cc

.
Chart representing the level of satisfaction with salary and benefits  

     

 



  *

c"ô-


"ô-


.  ô

%ô-


*

c%ô-


c c c

c

. Table representing the level of satisfaction with work assignmentc c

S. No #c 6c &c [c 7c cc

Level of satisfaction

No. of percentage Respondents Bc c #[c 6"c 4 c [&c 8#c >
 c $c #[c + c &c [c Bc  c #c #c Total

70

½00

c

Inference: ccccccccccc- c c c c c cc8#Jcc c  c c c c  c  c

 cc6"Jcc c  c cc c c  c  c #[Jcc c

 c c
 [Jcc c  c c  c c  c  c c c c#Jcc c  c cc  c c  c  c c

. chart representing the level of satisfaction with work assignment         *

cô-


"ô-


.  ô


ô-


*

c
ô-


c

c

c

.½0 Table representing the level of satisfaction with transfer policies

S. No

Level of satisfaction

No. of percentage Respondents

#c 6c &c [c 7c

Bc c

6c

&c

4 c

&6c

[8c

>
 c

#%c

68c

+ c

#"c

#[c

Bc  c

%c

##c

Total

70

½00

c

Inference: ccc c c c cc[8Jcc c  c c c c c  c 68Jc c c  c c
 c#[Jcc c  c c  ##Jcc c  c  cc  c c6Jcc c  c cc c c

.½0 Chart representing the level of satisfaction with transfer policies      



  



 





%ô-


*

c
ô-


 *

cô-


"ô-


.  ô

c

c

c

.½½ Table representing the level of satisfaction with the promotion policy S. No

Level of satisfaction

#c 6c &c [c 7c cc

Bc c 4 c >
 c + c Bc  c

No. of percentage Respondents "c "c #8c 6&c ##c #8c 6&c &&c 6"c 6%c

Total

70

½00

c

Inference: cc c c c cc&&Jcc c  c c  c c c c c

6%Jcc c  c cc  c6&Jcc c  c c c#8Jcc c

 c c
 c cc ccc c c

.½½ Chart representing the level of satisfaction with promotion policies *

c
ô-


!

%ô-




.  ô



"ô-




*

cô-


 















c c

c

c

.½r Table representing the level of satisfaction with bonus provided

S. No

Level of satisfaction

#c 6c &c [c 7c cc

No. of percentage Respondents

Bc c

6c

&c

4 c

6#c

&"c

>
 c

#[c

6"c

+ c

#%c

68c

Bc  c

#7c

6#c

Total

70

½00

c

Inference: ccccc c c c cc&"Jcc c  c c c c c
c  c c

 c68Jcc c  c c  c6#Jcc c  c cc  c 6"Jcc c  c c
 c cc&Jcc c  c cc c

.½r Chart representing the level of satisfaction with promotion policies *

c
ô-




%ô-




.  ô



"ô-




*

cô-


 















c

c

c

.½3 Table representing the level of Satisfaction with the medical checkup c

S. No

Level of satisfaction

No. of percentage Respondents Bc c "c "c 4 c #&c #$c >
 c #6c #5c + c 66c &#c Bc  c 6&c &&c

#c 6c &c [c 7c cc

Total

70

½00

c

Inference: ccc c c c ccc&&Jcc c  c c  c c c c c
c

  cc c c&#Jcc c  c c  c#$Jcc c  c c  c c c c 
#5Jcc c  c c
 c cc ccc  c c c c 
c

.½3 Chart representing the level of Satisfaction with the medical checkup     

 







 

 *

cô-


ô-


.  ô

%ô-




c
ô-


cc c

c

c

.½ Table representing the level of satisfaction with the recognized list of hospitals S. No

Level of satisfaction

No. of percentage Respondents Bc c &c 7c 4 c 68c &5c >
 c 67c &8c + c %c ##c Bc  c %c ##c

#c 6c &c [c 7c cc

Total

70

½00

Inference:  c c c cc&5Jcc c  c c c c c
  ccc c  cc c cc&8Jcc c  c c
 c##Jcc c  c  c  c c##Jcc c  c cc  c c7Jcc c  c c c c

.½ Chart representing the recognized list of hospitals provided      *

cô-


ô-


.  ô %ô-
*

c
ô-


c

c

c

.½5 Table representing the Satisfaction of Quantity and Quality of food provided in the canteen:

S. No

Level of satisfaction

No. of percentage Respondents

#c 6c &c [c 7c

Bc c

#c

#c

4 c

6[c

&[c

>
 c

67c

&5c

+ c

#&c

#%c

Bc  c

5c

#"c

Total

70

½00

c

Inference: ccc c c c cc#Jcc c  c cc c
c c2
c c

2
cc c  cc c c&[Jcc c  c c c&5Jcc c

 c c
 c#%Jcc c  c c  c c#"Jcc c  c c c  c

.½5 Chart representing the level of satisfaction with quantity and quality of food 





  

!

 



 



 *

cô-


ô-


.  ô


ô-


*

c
ô-


c

c

c

.½6 Table representing the level of satisfaction with the rate of food available in the canteenc S. No

Level of satisfaction

No. of percentage Respondents

#c 6c &c [c 7c cc

Bc c

5c

#"c

4 c

[6c

8"c

>
 c

#[c

6"c

+ c

5c

#"c

Bc  c

"c

"c

Total

70

½00

c

Inference: cc- c c c c c cc8"Jcc c  c c c
c c  c c  cc c c6"Jcc c  c c
 c#"Jcc c  c cc  c#"Jcc c  c c  c
c c  cc cc c c cc c cc  cc

.½6 Chart representing the level of satisfaction with the rate of food available in the canteen        









*

cô-


"ô-


.  ô

%ô-


*

c
ô-




cc

c

c

.½7 Table representing the level of satisfaction with grievance Redressel c

S. No

Level of satisfaction

No. of percentage Respondents

#c 6c &c [c 7c cc

Bc c

"c

"c

4 c

76c

[5c

>
 c

&$c

&8c

+ c

#8c

#7c

Bc  c

&c

6c

Total

½½0

½00

Inference: cc- c c c c c cc[5Jcc c  c c c
c c    c  c&8Jcc c  c c
 c#7Jcc c  c c  c 6Jcc c  c cc  c cc  c cc c

.½7 Chart representing the level of satisfaction with grievance redressel

           *

cô-


c

"ô-


.  ô

%ô-


*

c
ô-


c

.½
Table representing the rating for seating arrangement c

S. No

Rate

No. of percentage Respondents

#c 6c &c [c 7c

7c

6&c

6#c

[c

[7c

[#c

&c

6$c

68c

6c

#&c

#6c

#c

"c

"c

Total

½½0

½00

c

Inference: cccc- c c c c c ccc[#Jcc c  c  c[c
cc7c c c



  cc68Jcc c  c  c&c
cc7cc6#Jcc c  c  c7c
cc7c  c c

  #6Jcc c  c  c6c
cc7c cc  c  c#c
c c7c c c

  c c

.½
Chart representing the rating for seating arrangement       



  

c c

c

.½ Table representing the opinion about computer configuration: c

S. No

Rate

No. of percentage Respondents

#c 6c &c [c 7c cc

7c

67c

6&c

[c

78c

7#c

6c

6$c

68c

6c

"c

"c

#c

"c

"c

Total

½½0

½00

c

Inference: ccc c c c cc7#Jcc c  c  c[c
cc7c c
 c
c 68Jcc c  c  c&c
cc7cc6&Jcc c  c  c7c
cc7cc c  c6c 
cc7c c#c
cc7c c
 c
c

Chart representing the rating for computer configuration

.½        









c c

c

c

.r0 Table representing thecrating for Ventilation A/C

S. No

Rate

No. of percentage Respondents

#c 6c &c [c 7c

7c

#"c

$c

[c

&8c

&&c

&c

&7c

&6c

6c

#%c

#8c

#c

##c

#"c

Total

½½0

½00

c

Inference: cccccccccc c c c cc&&Jcc c  c  c[c
cc7c c c c1;c

&6Jcc c  c  c&c
cc7#8Jcc c  cc  c6c
cc7c#"Jcc c

 c  c#c
cc7c$Jcc c  c  c7c
cc7c c c c1;c c

.r0 Chart representing the rating for ventilationA/C         









c

c

c

.r½c
 representing the rating for Lights c

S. No

Rate

No. of percentage Respondents

#c 6c &c [c 7c cc

7c

&#c

6%c

[c

7&c

[%c

&c

68c

6[c

6c

"c

"c

#c

"c

"c

Total

½½0

½00

Inference: ccc c c c ccc[%Jcc c  c  c[c
cc7c cc6%Jcc c

 c  c7c
cc7c6[Jcc c  c  c&c
cc7cc  c  c6c
c c7c cc#c
ccc7c cccc

.r½ Chart representing the rating for Lighting facility            









c c

c

c

.rr Table representing thecrating for Fire-Extinguisher

S. No

Rate

No. of percentage Respondents

#c 6c &c [c 7c cc

7c

"c

"c

[c

"c

"c

&c

7$c

7[c

6c

6[c

66c

#c

65c

6[c

Total

½½0

½00

c

Inference: cccccccccccc c c c cc7[Jcc c  c  c&c
cc7c c c 
 c

6[Jcc c  c  c#c
cc7c66cJcc c  c  c6c
cc7cc c  c7c 
cc7c c[c
cc7c c

.rr Chart representing the rating for fire extinguisher 



   









 





  

c

c

c

.r3 Table representing the superiors are cooperative c

S. No

Variables

No. of percentage Respondents

#c 6c &c [c 7c

4 c c

#6c

#5c

1 c

[&c

8#c

'  c

##c

#8c

+ c

[c

8c

4 c  c

"c

"c

Total

½½0

½00

c

Inference: cccc c c c cc8#Jcc c  c cc  c
  c c  c

#5Jcc c  c c c#8Jcc c  c c  c8cJcc c

 c c  c cc cc c  cc  c
  c c  c

.r3 Chart representing the superiors are cooperative       







 

 "  cô




ô

%ô

"  c
ô

c c

c

c

.r Table representing the satisfaction with the work space

S. No

Levels

#c 6c &c [c 7c

4 c c 1 c '  c + c 4 c  c

No. of percentage Respondents %c ##c &[c [$c 6#c &"c 6c &c 7c 5c

Total

70

½00

c

Inference: cccc- c c c c c cc[$Jcc c  c c c
c  c   c c&"Jcc c  c c  c##Jcc c  c c c c c c c c
c  c  c c5Jcc c  c cc  c
c   c   c&Jcc c  c c  cc

.r Chart representing the satisfaction of work space            



  

"  cô




ô

%ô

"  c
ô

c

c

c

.r5 Table representing freedom to offer suggestions

S. No

Variables

#c 6c &c

4 c c

[c 7c cc

+ c

No. of percentage Respondents 5c 8c [7c [6c &6c 6$c

1 c '  c

4 c  c

6#c 7c

#$c [c

Total

½½0

½00

Inference: cc c c c cc[6Jcc c  c cc c c c cc c 
 ccc c6$Jcc c  c c  c#$Jcc c  c

 c8Jcc c  c c c c c[Jcc c  c c

 c

.r5 Chart representing the freedom to offer suggestions



"  c
ô




ô




ô



 

"  cô 



















c

c

c

.r6 Table representing the reward for outstanding performance S. No

Variables

#c 6c &c [c 7c cc

4 c c 1 c '  c + c 4 c  c Total

No. of percentage Respondents #c #c &&c [5c 65c &$c 6c &c 5c #"c 70

½00

Inference:  c c c ccc[5Jcc c  c c c c c 

c c 
 c   c&$Jcc c  c c
 c#"Jccc c  c c

 c&Jcc c  c  c cc#Jcc c  c c c

.r6 Chart representing the reward for outstanding performance 

"  c
ô 

%ô



/
ô






"  cô 











c c

c

c

.r7 Table representing the level of satisfaction with training S. No

Level of satisfaction

#c 6c &c [c 7c cc

4 c c 1 c '  c + c 4 c  c Total

No. of percentage Respondents &c [c &5c 7&c 6#c &"c $c #&c "c "c 70

½00

Inference: ccc c c c cc7&Jcc c  c c c&"Jcc c  c c 
 c#&Jcc c  c c  cc&Jcc c  c cc c c c c c c c cc  c cc  c
c c c  c c c c

.r7 Chart representing the level of satisfaction with training "  cc
ô  %ô




ô







"  cô

 













c

c

c

.r
Table representing the requirement of the speciality hospitals to be added in the list of hospitals provided.

S.No cccccc#c cccccc6c ccccccc

Variables G c >c Total

No. of Respondentsc cccccccccccc[$c cccccccccccc6#c 70

Percentagec 5"c &"c ½00

Inference: ccc c c c cc5"Jcc c  c 2
 cc c ccc c 

cc cccc  cc c c&"Jcc c  c cc 2
 c c  ccc cc

cc cccc  c c

.r
Chart representing the requirement of speciality hospitals to be added in th list of hospitals provided

.

0 

c c c c

c

c c

.r Table representing thecrequirement of health and fitness club c S.No

Variables

cccccc#c cccccc6c

G c >c Total

No. of Respondentsc

percentagec

cccccccccccccccccc7$c cccccccccccccccccc##c 70

%[c cccccccccccc#8c ½00

Inference: ccccccccc c c c cc%[Jcc c  c 2
 c c c c c
c c #8Jcc c  c cc 2
 c c c c c
c c

.r Chart representing the requirement of health and fitness club .

0 c!

c c

c

c

.30 Table representing the regular feedback on performance S. No

Variables

No. of percentage Respondents

#c 6c &c [c 7c cc

1 c

#6c

#5c

3 c

#"c

#[c

3c

#"c

#[c

, c

&#c

[[c

>  c

5c

#"c

Total

70

½00

Inference:  c c c cc[[Jcc c  c c c c  c#5Jcc c

 c c c c cc  c   c#[Jcc c  c c  c c c#[Jcc c  c c c cc c#"Jc c c  c  c c c

.30 Chart representing the regular feedback on performance



. 



1ô  

&ô ô 

&-



ô 



















c c

c

c

.3½ Table representing the opinion about the overall quality of work life

S. No

Variables

#c 6c &c [c 7c cc

No. of percentage Respondents

  c

8c

%c

: c c

6#c

&#c

c

&%c

7[c

- c

7c

5c

c c

"c

"c

Total

70

½00

Inference: ccc c c c cc7[Jcc c  c cc c c2
cc  c cc c&#Jcc c  c c c %cJcc c  c cc c c 2
cc  c cc   c5Jcc c  c c c cc  c cc c  c2
cc  c cc c

.3½ Chart representing the opinion about the overall quality of worklife 

  



  !







 23  

4 c 


,


'

4 c' c

c

c

.3r Table representing the relationship between thecDesignation of the respondents and the level of satisfaction with salary and benefits Assumption:c H0@c cccc c  c c
c2
cc c  c  c c  ccc c c c  c H½:c cccc c  c c
c2
cc c  c  c c  ccc c c c  c

c cc cc Designation of Supt the respondents Inspector Senior Tax Assistant Deputy officer superintendent Total

level of satisfaction with salary and benefits Highly Highly dissatisfied Dissatisfied Neutral Satisfied satisfied #c

[c

#"c

[c

#$c

#c

#c

[c

6#c

8c

&&c

"c

#c

"c

8c

&c

#"c

"c

#c

6c

[c

#c

%c

#c

[c

#"c

[#c

#[c

5"c

ean Square

F

Sig.

c

cc Between Groups Within Groups Total

df

#""%c

&c

&&8c

[8$c

5"7c

[56$6c

88c

5#5c

cc

cc

[%&""c

8$c

cc

cc

cc

Inference:cc4c
c"5"7cc  cc""7c  c
c cc  c   ccc
cc c c  c
 c c  ccc c  c c  c

c

cc

"c

ANOVA Sum of Squares

Total

c

.33 Table representing the relationship between Designation of the respondents and the level of satisfaction with work assignment

c

Level of satisfaction with work assignment

cc Designation of

Highly

Dissatisfie

dissatisfied

d

Supt

the respondents Inspector Senior Tax Assistant Deputy officer

Highly Neutral

Satisfied satisfied

Total

"c

#c

#c

#&c

[c

#$c

#c

6c

#c

6&c

8c

&&c

"c

#c

6c

7c

6c

#"c

"c

#c

6c

&c

6c

%c

#c

7c

8c

[[c

#[c

5"c

superintendent Total c c c

c

Correlation

c

Asymp.

cc Interval by

Value Pearson's R

Interval Ordinal by

Spearman

Ordinal

Correlation

N of Valid Cases

Std.

Approx.

Approx.

Error(a)

T(b)

Sig.

<#6"c

#6&c

<$$5c

&66/0c

<##%c

#6%c

<$5%c

&&#/0c

5"c

cc

cc

cc

c

Inference: c c c c cc cc  c

c  c c c  c  ccc c c  c c  c c  c
 c c   ccc c c  c 

c

c

.3 Table representing the relationship between the gender of the respondents and the level of satisfaction with transfer Policies cc

c

Level of satisfaction with Transfer Policies

Total

Highly

Dissatisfie

dissatisfied

d

8c

#"c

#"c

67c

#c

76c

c

c

c

c

c

c

respondents Female

6c

6c

%c

7c

#c

#%c

Total




½r

½


30

r

70

c ale

Gender of the

Neutral Satisfied

Highly satisfied

c

c

Chi-Square Tests c

Value

df

Asymp. Sig. (r-sided)

Pearson Chi-Square

[88$/0c

[c

"&6c

Likelihood Ratio

[[8#c

[c

"[5c

"&6c

#c

%7$c

70

c

c

Linear-by-Linear Association N of Valid Cases

c

Inference: ccccc cc
c"&6cc  cc""7c  c
c cc  c  cc

c
cc ccc c  c c  cc c  c c  c  c

c

c

.35 Table representing the relationship between Age group of the respondents and the level of satisfaction with medical check up

c

Level of satisfaction with medical check up

c

Highly c

dissatisfied

Dissatisfied

Total

Neutral Satisfied

Age group of

Below r5 yrs

"c

"c

#c

"c

#c

the respondents

r5-35yrs

8c

6c

6c

&c

#&c

35-5yrs

%c

5c

#c

[c

6"c

5-55 yrs

%c

5c

[c

&c

66c

Above 55 yrs

&c

[c

[c

&c

#[c

r5

r0

½r

½3

70

Total c c c

Chi-Square Tests c

Value

df

Asymp. Sig. (r-sided)

#"8&7/0c

#6c

78"c

#""5[c

#6c

8"$c

&##c

#c

755c

70

c

c

Pearson ChiSquare Likelihood Ratio Linear-by-Linear Association N of Valid Cases c

Inference@c4c
c"78"cc  cc""7c  c
c cc  c4cc c

cc ccc c  c c 
c c c 
c

c

c

.36 Table representing the relationship between the marital status of the respondents and the level of satisfaction with transfer Policies H0:c cccc c  c c c
cc c  c c c   ccc c  c cc H½:c ccc c  c c c
cc c  c c c  c cc c  cA c

c c

Level of satisfaction with Transfer Policies Highly

c

dissatisfied

arital status

Dissatisfied Neutral

Satisfied

Total

Highly satisfied

Single

[c

"c

#c

[c

"c

$c

arried

[c

#"c

#5c

6%c

6c

8#c




½0

½


3r

r

70

F

Sig.

Total c c c

c

ANOVA c c Between Groups Within Groups Total

Sum of Squares

ean df

Square

&786c

#c

&786c

&#[8c

"%#c

55""$c

8$c

##&6c

c

c

%"75#c

5"c

c

c

c

Inference: 4c
c""%#cc  cc""7c  c
c cc  c   ccc
cc ccc c  c c c
cc c

 c c c  ccc c  cA 

c

c

.37 Table representing the relationship between the designation and the Opinion about overall Quality of work life Assumption: H0:c cccc c  c c c c3c
c c
cc  c c H½:c ccc c  c c c c3c
c c
c c  c c c

Opinion about overall Quality of worklife

cc

Poor

Designation of

Supt

the respondents Inspector Senior Tax Assistant Deputy officer superintendent Total

Fair

Typical

Very

Excellen

Good

t

Total

"c

#c

#"c

5c

#c

#$c

#c

#c

#[c

#&c

[c

&&c

"c

"c

5c

6c

#c

#"c

"c

6c

8c

"c

"c

%c

#c

[c

&5c

66c

8c

5"c

ANOVA c c

c Between Groups Within Groups Total

Sum of Squares

df

ean Square

F

Sig.

["%5c

&c

#&86c

6&66c

"[&c

&%5#&c

85c

7%5c

c

c

[6%""c

5"c

c

c

c

Inference:c4c
c""[&cc  cc""7c  c
c cc   ccc 
cc c c
 c cc
c c c2
cc  c 

c

c

.3
Table representing the relationship between the experience of the respondents and level of satisfaction with promotion policies c c

c

Level of satisfaction with Promotion policies Highly

c

dissatisfied Less than 5

dissatisfied Neutral Satisfied

Total

Highly satisfied

7c

&c

"c

6c

"c

#"c

5-½0 yrs

"c

#c

#c

#c

"c

&c

½0-½5 yrs

6c

6c

#c

#c

#c

5c

½5-r0 yrs

6c

7c

[c

6c

"c

#&c

Above r0 yrs

$c

#&c

7c

#"c

"c

&5c

#%c

6[c

##c

#8c

#c

5"c

Experience of

yrs

the respondents

Total

Correlation

c

Asymp. c

Value

Std. Error(a)

Interval by Interval

Pearson's R

Ordinal by

Spearman

Ordinal

Correlation

N of Valid Cases

Approx.

Approx.

T(b)

Sig.

"$$c

#6[c

%66c

[#[/0c

"5%c

#67c

8[5c

76"/0c

5"c

c

c

c

c

Inference:  c c c cc cc c

c  c    cc c  c c c c  ccc
cc c    c
 c c  cc c c c  c

c

c

c

.3 Table representing the relationship between the designation and rating for ventilation and A/c Rating for VentilationA/C c

Excellen

Good

t

&c

7c

&c

#$c

7c

#"c

#"c

#c

&&c

"c

#c

&c

[c

6c

#"c

6c

#c

#c

&c

#c

%c

#"c

#[c

#5c

66c

5c

5"c

Fair

Typical

Supt

#c

5c

Inspector

5c

Designation of

Senior Tax

the respondents

Assistant Deputy officer superintendent

Total

Total

Very

Poor

Correlation

c

Asymp. c

Value

Std. Error(a)

Interval by Interval

Pearson's R

Ordinal by

Spearman

Ordinal

Correlation

No of Valid Cases

Approx.

Approx.

T(b)

Sig.

"8#c

#6%c

7"#c

8#%/0c

"5[c

#65c

8##c

7[&/0c

5"c

c

c

c

îc c

Inference:  c c c cc cc c

c  c c c c c  c c c1;  ccc
cc c c
 c c c c  c c1;c c

c

c c
c   !c"  c  c   

c

c

c

5.½ FINDINGS: 5.½.½ General observation: ´c 'cc c  c c c c c c  c ´c 'cc c  c c c c  c  c c c  c c ´c 'cc c  c c c c  c c
c ccc> c c  c c  c
c c  c c ´c 'cc c  c c c c c2
c2
c c  cc cc c  cc ´c  c
  c c  c ´c 'cc c  c 2
 c c c c
c ´c 'cc c  c 2
 c c ccc c

cc c
  cc cc  c ´c '  c c  cc   c c
 c c c c , ;,  ccc  cc ´c 'cc c  c c  c
c c c c ´c 'cc c  c cc cc c ´c   cc

c c ccc
cc c 

c ´c 'cc c  c cc c 

c cc c  c

5.½.r Observation from questionnaire@c ´c ' c5[cJcc c c  c c c c68Jcc c c  c c  c ´c ' c#$Jc6%Jc&6Jcc c  c cc c 
cc67<&7c cc&7<[7c c  c[7<77c c   6"Jc c#Jcc c  c cc c 
cc c 77c c  c67c c ´c 8#Jc c&"Jcc c  cc)*c cA*c
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c

´c 7$Jcc c  c c c c  c c c  c cc8Jcc c

 c c  c c  c c c  c ´c ' c8#Jcc c  c c cc  c  c c cc[Jc c

 cc  c  c c ´c ' c#$Jcc c  c c c c c 
c c&#cJcc c

 c c  c c c c c  cc c c ´c 5"Jcc c  c 2
 cc c ccc c

cc ccc 
  cc  cc c c ´c ' c%[Jcc c  c 2
 c c c c c
c ´c ' c[$Jcc c  c cc c c  c c c   c  c c c cc&Jcc c  c c  c ´c ' c[8Jcc c  c c c
c c  c c cc#[Jcc  c  c c  c ´c &"Jcc c  c c c c
c  c c68Jcc c  c c

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c c2
cc c cc c c ´c 8"Jcc c  c c c cc#"Jcc c  c c  c 
c c  cc c cc c c ´c 3c6&Jcc c  c c c c c c c c&&Jcc c

 c c  c ´c ' c8#Jcc c  c cc  c
  c c  c cc8Jcc  c  c c  c ´c ' c&#Jcc c  c cc c c2
cc  c cc c c c c  c c c ´c 3c#5Jcc c  c c c c c c  c   c c[[Jc c c  c c c cc  c  cc c#"Jcc c  c  c  c c c ´c 7&Jcc c  c c c c c c c c c ccc#&Jcc  c  c c  c

c

c

´c [5Jcc c  c c cc c c c 

c c  c
 c    cc ´c [6Jcc c  c cc c c c cc c
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cc7c c c

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cc7c c c 

  c ´c 6&Jcc c  c  c7c
cc7c c
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c7#Jcc c

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cc7c cc c  c6c
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cc7c c
 c 
c ´c $Jcc c  c  c7c
cc7c c c c1;

´c 6%Jcc c  c  c7c
cc7c cc[%Jcc c  c  c[c
c c7c cc  c  c6c
cc7c c#c
cc7c ccc ´c >c c  c7c
cc7c c[c
cc7c c c 
 c ´c  ccc c  c c  cc c  c c  c c ´c  ccc c  c c 
c c c 
c

´c  c cc c  c
 c cc
c c c2
cc  c c ´c  c c  c
 c c  ccc cc c c  c

c

c

5.r SUGGESTION: ëc !cc c
 cc c c ccc  cc  c c c  c

  cc ëc  c cc  c   c
 cc c ccc ccc
 c  c  c c  c c c
cc  c c   cc 

ccc ëc  c cc  c 
 c c 
c c c c c  c ëc  c cc  c
;c c c2
  cc c ëc  c cc  c   c c c  c   cc  c ëc  c3 ccc c
 c  cc c
c c  c 
 cc c   c ëc 4   c c cc c cc 
c

ccc  c ëc  c3 cc  c c 

c c  c  cc 
c ëc  c3 cc  c c c c ëc  c3 cc   cc  c c  c c> c c  c

c

c

5.3 Conclusion:  c cccc cc cc c c  ccc  c  
 c  c  c  c  c  c  c  c 
 c c  c  c  c c  c   c c 

c c
 c  c 
c  c c  c 
c 
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c c   c  c  c   c  c  c cc
  c c  c c2
cc  c cc c  cc - c c
ccc  cc c c2
cc  c cc  cc cc c  c c  c c   c  c  c   c c   c c  c c   c c cc cccc  cc 

c c2
cc  c cc

c c c c c cccccc

c

c c

c

c c c  # 

c

c

Questionnaire Personal Details: *  c

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c3 c4
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cc  c 

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Pay and

Highly

Previlages

satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

cc#c

4 c c  c

c

c

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c

cc6c

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cc

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c S.No

Infrastructure

Very good

Good

Average

poor

Very Poor

cc#c

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cc6c


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Statements

Strongly Agree

Agree

oderate

disagree

Strongly disagree

cc#c

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Yes

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Fair c

poor c

c %c1c
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