A Project Report on LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR.doc

“LOGISTICS “LOGISTI CS MANAGEMENT MANAGEMEN T IN VRL LOGISTICS LT LTD D VARUR”

EXECUTIVE SUMMARY In the field of management practical work plays a vital role, it is this practical knowledge which drives one to his or her ultimate desire. In the similar way company can achieve its ultimate goal only if it has sufficient service which contents prospective workers.  Title of the project

“Lo!i"tic" M#$#!e%e$t i$ VRL Lo!i"tic" Li%ite& #t V#r'r”(

This fruitful venture was accomplished by undertaking the study at VRL Logistics Limited, which is well known for its quality and in time service. The pioneer provides service in goods transportation, passenger transportation and courier service. The Logistics chain starts from suppliers or consigner, the strength of the chain would emerge from the relationship that are nurtured between the consignee person to whom the goods are delivered! and transporter of each line and the fle"ibility would be a result of the transparency of communication, speed of reaction and the focus on core competence.  Nee& for the "t'&)

To study study the various aspects involved in the Logistics management.  O*jecti+e" of the "t'&)

i.

To study study the variou variouss costs costs involv involved ed in in the the Logi Logistic sticss manag manageme ement. nt.

ii.

To the importa importance nce of warehou warehousin sing g in in Logisti Logistics cs manage managemen ment. t.

iii. iii.

To kno know w ove overv rvie iew w of of frei freigh ghtt mov movem emen ent. t.

 Li%it#tio$" of the "t'&)

The necessary information about the pro#ect was given by the company. $ome of the study was depended on observation.

%#*#"#*p#tilfreeppt%*#(co%

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 ,i$&i$!"

i. ii. ii.

The The effe effect ctiv ivee prici pricing ng strat strateg egy y of VRL VRL Logi Logisti stics cs Limi Limite ted. d. The The vari variou ouss kin kinds ds of serv servic ices es offe offere red d by by them them..

iii. iii.

The The mate materia riall han handl dlin ing g in in the the Varur rur T&T T&T..

iv. iv.

The capa capaci city ty of the the war wareh ehou ouse se..

v. vi. vi.

The The stra strate tegi gies es of of the the VRL VRL logi logist stic icss Lim Limite ited. d. 'act 'actor orss affe affect ctin ing g road road tra trans nspo port rtat atio ion. n.

 S'!!e"tio$"

i. ii. ii.

It shou should ld emp empha hasi( si(ee on war wareh ehou ousin sing g facil facilit ities ies pro provi vide ded. d. Tran Transh ship ipme ment nt labou labours rs shoul should d be given given suffi suffici cien entt traini training ng to handl handlee the goods.

iii. iii.

The com company pany sho should uld buil build d rela relati tio onsh nship with with indu indust stri ries es for for more contracts.

iv. iv.

T&T T&T labou labours rs may be divi divide ded d into into three three shift shiftss for for the the effi effici cien ency cy.. )t present they are working in two shifts of *+ hours hours each.


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INTRODUCTION TO LOGISTICS Logistics is a broad, farreaching function which has a ma#or impact on a society-s standard standard of living. living. In a modern modern society, society, we have come to e"pect e"cellent e"cellent logistics logistics services, and tend to notice logistics only when there is a problem. difficult ulty y in shoppi shopping ng for food, food, clothi clothing, ng, and other other items items if logist logistics ics  The diffic systems do not conveniently bring all of those goods or items together in one place, such as a single store or a mall.  The challenge in locating the proper si(e or style of an item if logistical

systems do not provide for a wide mi" of products, colours, si(es, and styles through the assortment process.  The frustration of going to store to purchase an advertised item, only to find

out the store-s shipment is late arriving. There are only few of the issues for granted which illustrate how logistics touches many facets of daily lives. %ecause of the magnitude of the impact of logistics on society and individuals, a macro approach is taken to understand the logistics management. Logistics is called by the many names, including the following  %usiness logistics  /istribution  Logistical management  $upply chain management  $upply management

0hat these terms have in common is that they deal with the management management of the flow of goods or materials from one point of origin to point of consumption, and in some cases even to the point of disposal.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR”

The 1ouncil of Logistics 2anagement 1L2! describes logistics management as 3The process of planning, implementing and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to the point of consumption for the purpose of conforming to customer requirements.4 -EY LOGISTICS ACTIVITIES

5utlined below are the key activities required to facilitate the flow of a product from point of origin to point of consumption. )ll of these activities, listed below, may be considered part of the overall logistics process.  1ustomer service  /emand forecasting6planning  Inventory management  Logistics communication  2aterial handling  5rder processing  &ackaging  &lant and warehouse site selection  &rocurement  Return goods handling  Traffic and transportation  0arehousing and storage

0hile all organi(ation may not e"plicitly consider these activities to be part of logistics activities, each activity affects the logistics process.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 'igure shows how logistics activities drive total logistics costs. &lace6customer service levels • • •

1ustomer service &arts and service support Return goods handling

Inventory carrying costs • • •

Transportation costs

Inventory management &ackaging Reverse logistics

Traffic and Transportation

•

Lot quantity costs • •

0arehousing costs

2aterial handling &rocurement

• •

0arehousing and storage &lant and warehouse site selection

5rder processing and Information costs • • •

5rder processing Logistics communication /emand forecasting6planning


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” O./ECTIVES O, T0E STUDY

*. To understand the logistics management. +. To study the role of infrastructure in logistics management. 7. To study various documents maintained while transportation of

goods. 8. To study manpower used and material handling in loading and unloading of trucks. 9. To study various costs involved in logistics and steps to reduce those costs. :. To study the booking and delivery process maintained in organi(ation. ;. To study the importance of warehousing in logistics. <. To know the potential for logistics industry in fourth coming years.

MET0ODOLOGY

It-s not only the data= it is the way in which we collect the data. $o methodology is the sequence in which the data are collected. The tools for collection of data for the present pro#ect work are the primary data and secondary data. The information furnished in this report has been collected primary data as well as secondary data. The primary data is collected through the interaction with the managers, supervisors, drivers, and labours of the company. The secondary data has been collected from annual reports and company website.

INDUSTRY 1RO,ILE INDUSTRY OVERVIE2


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” >ealthy economic growth, rise in the production of key commodities, infrastructure investments and growth in importe"port have led to growth in freight movement in the past 9 years, with roadways dominating freight movement on account of higher fle"ibility, reach and customer preference. /omestic freight transportation service /'T$! refers to transportation of goods within India= >ere the mode of transportation also mainly refers to roadways and railways, as they carry nearly ?@ per cent of the cargo in volume terms. The domestic freight transport services may be characteri(ed as a large growing sector. The si(e of the /'T$ sector in India, comprising mainly transport by roads, railways, coastal shipping and pipelines is estimated at *,9?@ billion tonne kilometres btkm! in volume terms and at Rs. *,??@+,@*@ billion in value terms in +@@:@;. In volume terms, as per 1RI$IL Research it is estimated that the sector has grown at *@.9 per cent per annum during +@@*@+ to +@@:@;, whereas during +@@:@; to +@***+, it is forecast to grow at *@.* per cent per annum, and reach a pro#ected si(e of +,9:? btkm by +@***+.Aoing forward, given the buoyancy in the economy and e"pected completion of infrastructure pro#ects, the overall freight movement is e"pected to remain strong. )s a result, roadways will further gain market share, backed by its inherent advantages of fle"ibility and due to the growth in demand from redistribution segment. 5n the other hand, railways- share will decline on account of capacity constraints, until the dedicated freight corridors are completed. In +@@:@;, road transport services comprised nearly 9< per cent of the total freight share, followed by rail transport at around 7+ per cent and coastal shipping and pipelines with relatively smaller shares of around 9 percent each. )s per 1RI$IL Research roadways e"pects to continue to dominate freight movement, with its share e"pected to grow to a tidy :* per cent in +@***+. 5n the other hand, the share of railways is e"pected to decline to +? per cent in +@** *+, on account of capacity constraints during the same period, while the share of pipelines and coastal movements will remain small. Thus, road transport will remain the growing segment,

owing to its plus points such as greater coverage, higher fle"ibility and doortodoor delivery. The sector will en#oy the benefits out of its inherent advantages despite higher effective cost. 5ther factors like lower risk of handling loss, lesser loading and unloading of goods,


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” investments made in the B>/& and relatively higher customer orientation as perceived by users also give road freight transport an edge. INTRODUCTION

Transportation is the process of moving goods and passengers from origin to destination in the timely and cost efficient manner possible with the available modes of transportation. MODES O, TRANS1ORTATION

In order to transport material from one place to another transporters have to use Rail, Road, )ir, 0ater and &ipe Line as the modes of Transportation. ) brier introduction to the various mode of transportation is as follows Rail Csed for delivery of a wide range of goods including coal, iron ore, cement, food grains, fertili(ers, steel, petroleum products and other heavy goods. Road Csed by suppliers to deliver goods in a cost effective manner. 2any transport companies have e"pertise for fast delivery, packaging etc. for making scheduled delivery. )ir Csed mostly for delivery of high value and low volume goods from distant suppliers, usually not connected by any other mode of Transportation. It is also suitable for emergent item to be imported for some specific requirement. 0ater Csed by firms for delivery of goods from distant suppliers, mostly conducted in containers of varied si(e. This mode is ideal for transportation of heavy and bulky goods and suitable for products with long lead times. &ipe Line Csed by oil sector companies for mass movement of &etroleum

products

including gases. /ue to quite low operating cost it is one of the preferred modes of transportation.

INDUSTRY CLASSI,ICATION


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,RAME2OR- ,OR ,REIG0T DEMAND DETERMINATION

DRIVERS T0AT IN,LUENCE ,REIG0T MOVEMENT


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” The overall freight movement in the country depends significantly on the growth in industrial, agricultural production and imports. This is also reflected in the high degree of correlation D@.??! between A/& industrial plus agriculture! and imports called ad#usted A/&! versus freight movement during *?;*;+ to +@@:@;.%esides economic growth, the investments made in infrastructure of transport segments also are an important driver of freight movement in a particular mode of transportation. Even though economic growth is the most significant driver for freight movement in a broad sense, the e"tent of influence specific demand drivers will have on a particular mode of transport may vary. 'or instance, freight movement in coastal shipping mainly depends on the e"tent of importe"port in the country, while, rail and road freight movement has been significantly influenced by the hub and spoke model of freight distribution.

REVIE2 O, ,REIG0T MOVEMENT


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” /uring *??*?+ to +@@:@;, the total freight movement is estimated to have increased at a 1)AR of around ;.+ per cent, to *,9?@ btkm in volume terms and at Rs *,??@+,@*@ billion in value terms in +@@:@;, in line with the 1)AR of 9.? per cent in ad#usted A/& during the same period. 'urther, when the ad#usted A/& growth declined from ;.7 per cent in *??:?; to +.7 per cent in *??;?<, demand for freight movement also declined from 9.+ per cent to 8.8 per cent. $imilarly, over the past years, while ad#usted A/& growth increased at a 1)AR of ;.7 per cent, freight movement during the same period has increased at a 1)AR of about *@.9 per cent.

DOMESTIC ROAD ,REIG0T TRANS1ORTATION SERVICE


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” O+er+ie3

Aoing forward, given the buoyancy in the economy and e"pected completion of infrastructure pro#ects, the overall freight movement is e"pected to remain strong. )s a result, roadways will further gain market share, backed by its inherent advantages of fle"ibility and due to the growth in demand from redistribution segment. 5n the other hand, railways- share will decline on account of capacity constraints, until the dedicated freight corridors are completed. In +@@:@;, road transport services comprised nearly 9< per cent of the total freight share, followed by rail transport at around 7+ per cent and coastal shipping and pipelines with relatively smaller shares of around 9 percent each. )s per 1RI$IL Research roadways e"pects to continue to dominate freight movement, with its share e"pected to grow to a tidy :* per cent in +@***+ e"cluding demand from last mile!. 5n the other hand, the share of railways is e"pected to decline to +? per cent in +@***+, on account of capacity constraints during the same period, while the share of pipelines and coastal movements will remain small. Thus, road transport will remain the growing segment, owing to its plus points such as greater coverage, higher fle"ibility and doortodoor delivery. The sector will en#oy the benefits out of its inherent advantages despite higher effective cost. 5ther factors like lower risk of handling loss, lesser loading and unloading of goods, investments made in the B>/& and relatively higher customer orientation as perceived by users also give road freight transport an edge.

,REIG0T MOVEMENT .UL- VERSUS NON4.UL-


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 'reight movement can be divided into bulk and nonbulk freight. %ulk freight includes commodities like cement, fertili(er, food grains, &5L, iron ore etc and nonbulk freight includes general cargo increasingly containeri(ed!. In +@@:@;, bulk commodities are estimated to have constituted about ;@ per cent of the total freight movement. 0hile ?@?9 per cent of the railways- freight constitutes bulk commodities, roadways- freight is evenly balanced between bulk and nonbulk commodities, with the nonbulk commodities contributing 899@ per cent of its total freight movement. 1oastal shipping and pipelines largely move bulk commodities. 5ver the ne"t 9 years, the share of nonbulk freight movement is e"pected to increase to 8@ per cent of the overall freight movement, largely supported by road transport. 0hile :@ per cent of the road freight transport is e"pected to be constituted by nonbulk commodities, the railways- freight mi" will continue to be dominated by bulk commodities at ?@ per cent. Estimations are on btkm terms.!

ROAD ,REIG0T MOVEMENT 0AULAGE42ISE

The road transport sector can be broadly divided into two areas, primary transportation that is, long haul D<@@ km!, medium haul 79@<@@ km! and short haul 9@79@ km!F and secondary transportation referred to as last mile distribution with G9@ km!. In +@@:@;, out of the total primary road freight movement estimated in btkm terms!, long haul contributed close to +@ per cent, medium haul contributed over 99 per cent and short haul around +9 per cent. Railways have an upper hand over roadways in long haul movement of commodities mainly on account of its favourable cost economics lower freight rates! and tie up with government undertakings for freight movement. 5n the other hand, road transport has been a favoured mode of transport in the medium haul, due to competitive and effective freight cost, fuel efficient vehicles, improved highway infrastructure etc.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” IN0ERENT ADVANTAGES IN,RASTRUCTURE SU11ORT GIVE AN EDGE TO ROAD TRANS1ORT

>istorically, railways has remained a dominant mode of transport in India, over the past few decades, roadways has gained a significant share in the overall traffic movement, while railways has lost its market share. The reasons that have helped roadways gain market share are as follows  Areater coverage as compared to any other mode of transport  >igher fle"ibility in terms of doortodoor delivery, giving it an edge despite

higher effective cost 

Lower risk of handling loss, due to lesser loading and unloading of goods.

 Investments made by the government in the B>/&.

Aiven the abovementioned advantages and growth in road infrastructure, the road transport network has acquired a considerable advantage over a period of time. This is evident from the fact that during +@@*@+ to +@@:@;, while freight demand in road transportation sector is estimated to have grown by *+.7 per cent, the growth in the overall road freight movement was about *@.9 percent, and the growth in rail freight movement was #ust about <.9 per cent. 1onsequently, over the past few decades, the share of road transport in the total freight movement has also been increasing= this share has been estimated to increase from 97.7 per cent in +@@*@+ to around 9;.< percent in +@@:@;, supported by strong economic growth, inherent advantages of roadways and initiatives in infrastructure development. It may be noted that this share of road e"cludes last mile freight movement!.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” .USINESS OVERVIE2 O, T0E VRL LOGISTICS LIMITED VRL Logistics is into the business of transportation and logistics service of goods and transportation of passengers by road. They have a long operating track record of more than two decades in this business. The chairman 2r. Vi#ay $ankeshwar has over three decades of e"perience in the transportation industry. They have also recently forayed into wind power generation and air charter business. VRL Logistics offer following services which are summari(ed below  *. Aoods Transportation a. 'ull truck Load b. Less than full truck Load &arcel! H Aeneral &arcel H E"press 1argo c. 1ourier d. &assenger Travels +. 0ind &ower Aeneration 7. )ir 1harter %usiness


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” VRL O1ERATION VRL LOGISTICS LIMITED

Tr#$"port #$& lo!i"tic"

2i$& 1o3er Ge$er#tio$

1#""e$!er Tr#+el"

Air Ch#rter Oper#tio$

Goo&" Tr#$"port#tio$

Vij#)#$#$& Tr#+el"

,'ll Tr'c5 Lo#&

Le"" Th#$ ,'ll Tr'c5 Lo#&

Co'rier

71#rcel8

E6pre"" C#r!o

M#r'ti 1#rcel

Ge$er#l

R#il

Air

Ro#&

Shi+# Ro#& li$e"

Goo&" Tr#$"port#tio$ and distribution business is carried across *; states and ;

Cnion Territories i.e. &ondicherry, /aman, $ilvassa, 1handigarh, araikal, Janam, 2ahe covering :8? cities through out India. They cover the states of arnataka, )ndhra &radesh, Tamilnadu, erala, 2aharashtra, Aoa, Au#arat, Ra#asthan, &un#ab, >aryana, /elhi, >imachal &radesh, Cttar &radesh, 1hhattisgarh, 2adhya &radesh, 0est %engal olkata! and Cttarakhand under this business. 1#""e$!er tr#$"port *'"i$e"" is carried on under the name of 3Vi#ayanand Travels4.

They carry on this business within the state of arnataka, 2aharashtra and Tamilnadu covering 9: cities in all. They have 8@ branches and 8:: franchisees across the states of arnataka, 2aharashtra and Tamilnadu for their passenger transport business.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” The fleet strength as on 'ebruary +?, +@@< comprises of +,:<7 vehicles, all of which are owned by the 1ompany. The fleet comprises of +,88: vehicles for goods transportation, *?; vehicles for passenger travels and 8@ vehicles for internal use which includes fork lifts, cranes, staff buses, water tankers, diesel tanker, tractors etc. 2i$& po3er !e$er#tio$  In +@@: VRL Logistics commenced wind energy business in

southern India at appatgudda, Aadag district in the state of arnataka. 1ompany had issued various purchase and work orders to various $u(lon entities for the supply, commissioning and erection of 78 0ind Turbine Aenerators 0TAs!. )s on date all the 78 0TAs are operational. These 0TAs are presently under warranty period which e"pires on 2arch 7*, +@@<. 5perations and maintenance of windmills are been taken care of by $u(lon Energy Limited by a team of e"perts at the site. 1ompany has installed 78 wind turbine generators *@ 0TAs in the month of $eptember +@@: and +8 0TAs in the month of 2arch +@@;! with a capacity of *+9@ 0 *.+920! and all are operational. The total capacity of the wind turbine generators amounts to 8+.9 20. %etween )pril *, +@@; and 'ebruary +?, +@@<, ;;<*<@*?0! units of power have been generated with a &L' of ++.;;K. Air ch#rter *'"i$e""  VRL Logistics have entered into the air charter business by

providing services to individuals and corporate passengers. Recently, the 1ompany has purchased premier *) aircraft from >awker %eech craft Incorporation, C$). &remier *) is + pilots and : passenger seat aircraft with 8 club configuration seats!. They have also entered into 25C dated Bovember *, +@@; with Indamer 1ompany &rivate Limited for the maintenance of the aircraft. 1ompany have also made an application to the 2inistry of 1ivil )viation, requesting for a no ob#ection certificate which grants a Bon $cheduled 5perator &ermit. They have been granted the initial B51 dated 2arch +7, +@@; to operate Bon $cheduled 5perator &ermit from the 2inistry of 1ivil )viation. They will operate on an all India basis sub#ect to necessary government approvals. The air charter business is headed by Vice &resident )ir 1harter, who looks after all the activities of this business. They also started recruiting the pilots, co pilots, security officers and other staff for the business. They will be on the payroll of the VRL Logistics Limited.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” COM1ANY 1RO,ILE VRL LOGISTICS LTD VARUR9 0U.LI

.RIE, 0ISTORY O, T0E COM1ANY

The 2anaging /irector 2r. V, %, $ankeshwar started as an individual transporter in anuary *?;:. 0ithout any background and e"perience, initially for the first two years he suffered heavy losses, and then by end of *?;; he started as a local transporter between >ubli and Aadag. In *?;< due to personal management and effective service he purchased one old lorry and he observed activities of other well known transporter, and started first parcel service from %angalore to >ubli, Aarage, and %elgaum. 0ith only two Lorries gradually business picked up. $imilarly $mt Lalita .V. $ankeshwar purchased one old lorry in the year *?;? and running individually and some times hiring out to Vi#ayanand Road Lines which was proprietary concern then, company came in to e"istence effective from :;"t %#rch ;<=:( /ue to efficient management and cooperation from the staff the total turn over and business picked up.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” The above proprietorship firm was converted into a private limited company and sold its lorries to the company and the company came in to e"istence effective from 7* st march *?<7. $ince then, the business has grown leaps and bounds and VRL L5AI$TI1$ LT/ is presently engaged not only in the goods transportation business but in the passenger transportation and courier business. VRL L5AI$TI1$ LT/ today is the leader in the parcel transportation business in India M in fact the only organi(ed segment player with a clear focus on the parcel segment and has an e"tensive network of more than <@@ branches throughout the country. VRL L5AI$TI1$ LT/-s revenue for the year ending 2arch +@@< is +;9@ million= the company got <*K of its revenues from goods transportation, *

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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” COM1ETITIVE STRENGT0S  A$ e"t#*li"he& *r#$& h#+i$! # !oo& rep't#tio$

They have built a brand over two decades, owing to their commitment to quality service standards, reliability and timeliness of services offered and longstanding presence in the industry. They have a long operating track record in the industry. They have e"panded their service offerings over the years= having commenced operations with parcel cargo transportation, they presently offer other services such as e"press cargo, courier and passenger transportation. They provide several lu"ury offerings in passenger transportation business. They also share good relationships with their business associates such as truck manufacturers and equipment manufacturers who are very critical to the business.  L#r!e #$& e"t#*li"he& "i>e #$& "c#le of oper#tio$"

There are a multiservice transport and logistics provider with their presence in *; states and ; Cnion Territories in India. They offer a wide range of services such as parcel cargo, e"press cargo, full truck load and courier services in addition to passenger transportation. 1ompany has an e"tensive network of operations which enables us to provide connectivity even to certain remote locations. )s on 'ebruary +?, +@@< they have a fleet strength of +:<7 owned vehicles for carrying on the goods transportation and passenger transportation business. They have presented below a summary of the si(e of operations in the goods transportation and passenger transportation business Det#il"


1#""e$!er Tr#+el"

Bo. of vehicles owned

+8;?

+++

Bo. of $tates covered

*;

7

Bo. of Cnion Territories

;



Bo. of cities covered

:8?

9:

Bo. of transhipment hubs

87



Bo. of branches owned!

;??

8@

Bo. of 'ranchisees

*7<;

8::

The large fleet si(e provides them multiple benefits like ability to provide the services in larger number of routes, better margins on consignments, less dependence on hired


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” vehicles, and reputation for reliable delivery of the consignment 6 passengers in a timely manner. )lso the variety of vehicles fleet enables them to service the diverse nature of consignments of their customers and requirements of their passengers.  Lo$! oper#ti$! hi"tor) i$ the tr#$"port #$& lo!i"tic" *'"i$e""

They have an operating track record of over +8 years in the transport and logistics business.

The chairman 2r. Vi#ay $ankeshwar, who has been actively involved in the

business and management of the 1ompany en#oys over three decades of e"perience in the transport industry. They have e"tensive e"perience in the transport and logistics industry enables us to gauge and understand the changing trends and growth prospects in the industry. They have always believed that there is a growth potential in the transport and logistics industry. /uring *??*?+ to +@@:@;, the total freight movement is estimated to have increased at a 1)AR of around ;.+ per cent, to *,9?@ btkm in volume terms and at Rs *,??@ +,@*@ billion in value terms in +@@:@;, in line with the 1)AR of 9.? per cent in ad#usted A/& during the same period.  Stro$! I$4ho'"e c#p#*ilitie"

They have developed strong inhouse capabilities over a period of time which enables to improve the efficiency of the vehicles and improve their delivery model. Their inhouse body designing facility enables us to build the structures for the vehicles based on their specifications, thereby ma"imi(ing utilisation of space and minimising the body weight by using light metals like aluminium along with the steel, rather than steel alone. The inhouse competency also includes vehicle repair and maintenance facility at Varur where they focus on carrying on preventive maintenance measures to minimi(e the events of breakdown or damage to vehicles.

 Lo$! "er+i$! #$& e6perie$ce& %#$#!e%e$t te#%


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” They believe that employing and retaining individuals with e"perienced backgrounds has enabled us to capitali(e on their collective e"pertise in understanding this business and ensuring its growth. They are led by a management team with sound e"perience and e"pertise in the transport and logistics industry. The promoters are actively involved in management of the business operations. The 1hairman and 2anaging /irector, 2r. Vi#ay $ankeshwar, has over 7 decades of e"perience in the industry and provides the strategic direction to the operations.

 I$te!r#te& .'"i$e"" %o&el

They offer a range of services that are complementary to each other and thus constitute a unique business framework. They have adopted a hub and spoke distribution model for delivery of their consignments, which entails establishment of several transhipment hubs and redistribution of consignments there from to the respective destinations. This ensures significant cost savings, rationali(ation of routes covered by the vehicles and optimum utili(ation of resources including vehicles, manpower etc. They have 87 transhipments hubs, ;?? owned branches and *7<; franchisees, which enables the smooth flow of goods and services. They are an integrated transport solution provider with the variety of services that they offer. The service offerings enable us to access a diversified customer base comprising both institutional and retail customers. This enhances brand visibility among different customer segments.

CURRENT 1OSITION


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” The company currently is on a growth path having achieved a turnover e"ceeding Rs +,;9@ million for the year ending 2arch +@@<. The company has the largest network of branches among all transport companies in south India with over *@@@ branches in arnataka, Tamil Badu, )ndhra &radesh and erala. The company currently owns +8;? trucks and L1Vs, +++ buses and regularly hires additional trucks from the market to render its services. This makes the company the largest individual owner of vehicles in India giving the company additional fle"ibility in its operating margins higher than other players in the organi(ed transport industry. The company is known for its reliable quality service during its operation for the last two plus decades. VRL is an established brand name and this enables the company to charge premium rates to its customer. Turnover of Logistics division increased to Rs.9*+9<.<@ lacs in the current year registering on increase of *;.+@K over turnover of 'J +@@:@;. E"press 1argo which is part of logistics has achieved considerable operational success to reach turnover of Rs.+::7.:? lacs in 'J +@@;@<. The Turnover details are as below.

'rom the above figures we can say that there is steady increase in the growth of the turn over of the company. 0ithin +9 years company has focused towards its Aoals.

VISION9 MISSION AND O./ECTIVES


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VISION

To become the primer company that cuts across various segments and remaining as the torchbearer of each segment that the group venture in to.

MISSION

To provide the highest quality service to our customers by continuously increasing cost efficiency and maintaining delivery deadlines. To encourage our employees 6workforce to strive for quality and e"cellence in everything they do. To promote team work and create a work environment that takes care of talent and brings out the best in our employees.

T0E VALUES

3&CB1TC)LITJ, IBTEARITJ, >5BE$TJ, L5J)LTJ )B/ 1RE/I%ILITJ4

T0E ?UALITY 1OLICY

0e are committed to provide Nuality Logistics services consistently at reasonable price and to continually improve the same to achieve customersdelight on a sustainable basis.

O./ECTIVES O, T0E COM1ANY


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR”  The main ob#ective of the company is to provide good service to customer with

the reasonable rate and provide quick prompt and safe service.  To develop the transportation business in states like )ndhra &radesh,

Tamilnadu and erala.  To have fi"edassets mainly own storehouse in big cities like /avanagere,

Aulbarga, %angalore etc.  To have an independent own building with printing machines Ocomputer for

each Oevery district.  Training for all the employees.  Nuick and safe service.  1ustomer satisfaction.  1ompetitive price.  )ttain market leadership.

AC0IEVEMENTS AND A2ARDS


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” VRL L5AI$TI1$ LT/ well known as PVRL- has been a staunch believer of P$ymbol of $ervice- and has become a familiar name in the country and in the state of arnataka with more than :@@ branches all over the country. The company has *:@@ vehicles consisting of cargo and passenger buses and claims to be the largest single fleet owner in the world. The company has been making all the efforts to have its own infrastructure facilities like trans shipment yards, etc, in all the key business places, by acquiring the immovable properties, the company has already established its own business activity centres and has also been acquiring land properties. Thus, the group has been acquiring valuable assets. 2anaging director of VRL L5AI$TI1$ LT/ $ri V.%.$ankeshwar has been awarded “U&)o! R#t$# A3#r&4 in *??8, “S#ri!e R#t$# A3#r& 4 in *??< and 3Vishveshwarayya N#+#r#t$# A3#r& 3in +@@7.

CENTRALI@ED .UILDING  LAND IS UTILI@ED ,OR T0IS 1UR1OSE


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR”  >ead office %uilding.  Transhipment godown.  0ork shop for e"isting vehicles.  1anteen facilities for employees.  /rivers rest room.  The company has own petrol bunks Indian 5il 1orporation.  Effluent treatment plant with capacity of *, ;9,@@@.  Rain water harvesting plant- surface rainwater harvesting.  $urface rain water harvesting.  Roof water harvesting.

O2NERS0I1 1ATTERN AND MANAGEMENT

This company has been converted into a fullfledged public ltd company since *8@+*??;. The authori(ed, issued, subscribed and paid up share capital of the company as on date is +@@@crores +@@@@@ equity share of Rs *@@@ each!. To augment resources for its future infrastructure development, the company is envisaging a public deposit scheme for since infrastructure development such as purchase of buildings, godowns, etc, at various places where the company has established its activities.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” S0I,T ,ROM UNORGANI@ED SECTOR TO ORGANI@ED SECTOR

1urrently, it is estimated that the unorgani(ed sector accounts for over <:K of the goods transport in the country. 0ith the introduction of V)T, significant shift of the business is e"pected from the unorgani(ed sector to the organi(ed sector given that sales ta" evasion is no longer an attraction under the V)T scheme! and VRL L5AI$TI1$ LT/ is well poised to take advantage of this shift with its wide network and the image of being a reliable service provider. Leadership position with revenue in e"cess of Rs 9*+9<.<@ lacs from the Logistics division for the year ending 2arch 7*, +@@<, the company is a leader in this segment, in fact, the only organi(ed sector player with a distinct focus on the parcel segment. The companies further hopes to consolidate the position in this segment by increasing its thrust on marketing and establishing further stations across India to increase its reach. 0ith the largest reach in south India, the company has a well established network of branches enabling, procuring and distribution of goods across south India. The company currently has in e"cess of 79@ branches in arnataka, Tamil Badu and erala making it the transporter with the largest reach in south India. Beedless to say the impressive reach of VRL L5AI$TI1$ LT/ within south India combined with its reliability has made VRL L5AI$TI1$ LT/ the preferred transport of many a corporate houses in the southern region.

.OARD O, DIRECTORS


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR”  Sri( VI/AY SAN-ES02AR 1hairman and 2anaging /irector!

>as ardent faith in transparency to the core. >e is a cut throat business entrepreneur and a technocrat, highly professional in finance and accounts, legal and personnel, advertisements and in circulation or marketing.  Sri( ANAND SAN-ES02AR 2anaging /irector of Vi#ayanand Logistic

Ltd!  Sri( L( RAMANAND .0AT

1T5 VRL L5AI$TI1$ LT/!

>e is the brain behind the entire computer system, heads the entire activities of the workshop and garage for maintaining the bodybuilding of vehicles.  Sri( -( N( UMES0

1hief E"ecutive 5fficer!

>eads the entire cargo transport activities of the southern and northern parts of the country with >N in %angalore.  Sri( D( N( -UL-ARNI

Vice &resident of finance department!

/irector of board at VRL handles finance and accounts wing of the group.

ORGANI@ATION C0ART


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Vi#ay $ankeshwar 1hairman and 2anaging /irector

)nand $ankeshwar 2anaging /irector

R.&.Raichur

.B.Cmesh

L.R.%hat

V.V.armadi

A.$.)yyer

/irector

1E5

1T5

V& 5peration!

V& 'inance!

'inance )n#an Rao V& )viation! /.B.ulkarni

$unil Balavadi

V& 'inance!

1hief )ccounts 5fficer

$.L.Bagara# 1hief )ccounts 5fficer

$.R.>atti

J.2.>annalli

1.2.%aluthi

&rabhu $alageri

A2

A2

A2 2&1!

A2 Travels!

)dministration

Infrastructure! $.A.&atil A2 >R/!

DE1ARTMANTS 0EL1ING IN SMOOT0 RUNNING O, ORGANI@ATION


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 

Le!#l &ep#rt%e$t



Co%pl#i$t &ep#rt%e$t



M#i$te$#$ce &ep#rt%e$t(



0 R Dep#rt%e$t 71er"o$#l Dep#rt%e$t8



Acco'$t #$& fi$#$ce &ep#rt%e$t



G#r#!e Dep#rt%e$t



Co%%i""io$ &ep#rt%e$t



Ser+ice &ep#rt%e$t



I$for%#tio$ Tech$olo!)

Le!#l &ep#rt%e$t

Legal department is one which plays most prominent part in the company. It focuses on all the legal aspects concerned to the company. It functions positively towards the success of the VRL L5AI$TI1$ LT/ group of companies. Its functional activities are Settle%e$t of i$&'"tri#l &i"p'te"  Industrial disputes include strikes= lockouts are settled under industrial dispute act. Thus settlement of these disputes is one of the activities concerned with trade unions. 

Settle%e$t of 3or5%e$ co%pe$"#tio$

This compensation, under workmen compensation act include accidents, matters related to gratuity pension etc are settled provided accidents to employees on #ob.



Settle%e$t of #cci&e$t" cl#i%"

In case of accidents are losses to the vehicles of VRL L5AI$TI1$ LT/ of companies occurs then compensation can be claimed by this department.


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To #+oi& ille!#l #cti+itie" i$ the fir%

Illegal activities such as theft, robbery within premise are avoided thus this department is created. 

A&+ice the &ep#rt%e$t" i$ fir%

This legal department acts as an advisor for the different department of the firm concerning with ethics, $ocial obligation towards the public. 

S'it #!#i$"t &e*tor"

1ustomers are given ma"imum period to clear the debt. If the positive response is not given first notice is sent. That is within 7@ days and second notice within ?@ days and third notice within +@ days and thereafter are not sent but personnel approach is given and then legal action is imposed, these notices are issued in order to avoid legal litigation, enmity. 

S'it #!#i$"t *o'$ce& CheB'e 

1ustomers paying by the cheque if return by bank when there is no enough money in an a6c for it to be paid then the company has right to the customers for such as act. 

Settle le!#l ch#r!e"(

It is the responsibility of this department to pay all legal charges charged by the court6govt.

Co%pl#i$t &ep#rt%e$t

>ere is department to handle and settle the customer complaints, this department takes care of customers to keep up their interest in the companies service problem of customers will be handled efficiently and settled properly of their satisfaction.


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“LOGISTICS “LOGISTI CS MANAGEMENT MANAGEMEN T IN VRL LOGISTICS LT LTD D VARUR” Co%pl#i$t" "ettle& *) thi" &ep#rt%e$t #re 

Del#)"

/elay caused in delivering of materials to destination point. /elay due to delivers negligence inconvenience etc. Settle%e$t

0hen the customer complaints about delay in delivery of goods with LR no enquiry will be made from destination point about the undelivered goods. )nd the date of right delivery date will be given. If any loss is caused to customer due to delay, such loss is compensated based on value of goods. 

E6ch#$!e of %#teri#l"

This is one complaint that customer may complain. $ometimes the goods may be misplaced misplaced by the consignor consignor unknowing unknowingly ly.. $o the customer is not in a position position to receive the goods. Therefore the above complaint is placed. The company takes back the goods from wrongly delivered consignee and redelivers to the right consignee. 

Ro#& ro**erie"9 fire theft etc

The goods are undelivered to the destination point due to robberies fire theft etc. If the goods are lost during transit, short certificate will be issued to customer until the goods are traced. If fail to trace, loss is compensated on the basis of value of goods on certain condition.



De%'rr#!e Collectio$ 1oi$t"

It is a point at which goods consigned will be stored when consignee fails to take responsibility of these goods that is when goods consigned reach the destination, point and


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“LOGISTICS “LOGISTI CS MANAGEMENT MANAGEMEN T IN VRL LOGISTICS LT LTD D VARUR” fails to take delivering consignor. 0hen they fail to respond the notice, goods will be sent to and stored in demurrage collection point. The notice inform them to take delivering of the goods consigned and settled and unclaimed charges if any generally. 7 notices will be sent first 7@ days, second ?@ days, and third *+@ days. )nd a notice will be sent from demurrage collection point. 0hen goods are about to sell through auction. %ooking place M /estination delivery point! *st notice M 7@ days +nd notice M ?@ days 7rd notice M *+@ days

/epartment

$old through )uction

M

'inal notice

Q

before setting

M#i$te$#$ce &ep#rt%e$t &ep#rt%e$t #$& 0o'"e -eepi$! Dep#rt%e$t


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“LOGISTICS “LOGISTI CS MANAGEMENT MANAGEMEN T IN VRL LOGISTICS LT LTD D VARUR” It means maintenance of various vehicles which includes includes bus, lorry and other goods carries. )t present there are +:<: vehicles which include Volvo buses, lu"ury, buses, lorry, mini bus etc. ,'$ctio$" of M#i$te$#$ce Dep#rt%e$t  1entrali(ed purchasing  Repairing the vehicles  1omplete body building of vehicles  1hanging of oil clutches as per the schedule for precautions.  >iring the lorries on the buses of locality and demand 

2ainte 2aintenan nance ce of driver driverss account accountss i.e. i.e. paymen paymentt of salary salary to driver drivers, s, looking after their performance, appointment of new drivers etc.

2aintenance 2aintenance department department is playing playing an important important role in the company company because because The 1ompany can save the cost with proper maintaining of available resources and proper utili(ing them.

Acco'$t #$& ,i$#$ce &ep#rt%e$t


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“LOGISTICS “LOGISTI CS MANAGEMENT MANAGEMEN T IN VRL LOGISTICS LT LTD D VARUR” Si!$ific#$t of Acco'$ti$! 1olicie"(

%ases of preparation of financial statement The financial statement are prepared on the historical cost convention basis in accordance with the generally accepted accounting principles and they accounting standards referred to in section +**71! of the companies act *?9: e"cept otherwise stated. Re+e$'e reco!$itio$

The company generally follow mercantile system of accounting e"pect on claims which is a counted on cash basis. ,i6e& #""et"

'i"ed assets are started at cost of acquisition construction e"cept in certain fi"ed assets. 0hich has been revaluing revaluing less depreciation depreciation )ll cost relating to the acquisition acquisition and installation installation of fi"ed assets are capitali(ed and include include borrowing borrowing cost the assets is put to use. Depreci#tio$

/epreciation on fi"ed assets has been provided on straight line method at rates prescribed in schedule SIV to the companies- )ct *?9:( .orro3i$! co"t

%orrowing cost directly attributable to the acquisition or construction of qualifying fi"ed assets are capitali(ed as part of the cost of the assets up the date assets is put to use other borrowing cost are charged to the profit and loss account in the year in which they are incurred.

T#6#tio$


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“LOGISTICS “LOGISTI CS MANAGEMENT MANAGEMEN T IN VRL LOGISTICS LT LTD D VARUR” &rovision for current ta" is made and retained in the accounts on the basis of estimated ta" liability as per the applicable provisions of income ta" act *?:* and considering assessment order and decision of appellate authorities in company-s case. Aoods Aoods and passenger passenger transpo transport rt busine business ss are sub#ect sub#ect to variou variouss ta"es, ta"es, which which may significantly significantly affect profits. profits. VRL is e"posed e"posed to various various ta"es imposed imposed by the $tate and the 1entra 1entrall govern governmen mentt which which includ includee 0heel 0heel Ta" for seater seater and sleeper sleeper buses, buses, Inter Inter $tate $tate Transpor Transportation tation Ta" Ta" for buses operating operating between two states and service ta" which are levied upon private operators. The rates of these ta"es have steadily increased in the past three years. 'or e"ample, the 0heel Ta" which is payable by a private transport operator has increased from Rs. 7,7@@6 per quarter in fiscal +@@9 to 87.@7K Rs. 8,;+@6, in fiscal +@@; per quarter!, for sleeper busses, and, Rs. ;9@6 in fiscal +@@9 to +@@K Rs. +,+9@6, in fiscal +@@; per quarter!, for seater busses. )s they plan to e"pand their services and enter different states, they may be e"posed to different ta" regimes in different states, which may adversely affect profitability. In goods transportation they pay ta" to the municipal corporation which is called as octroi. They pay octroi in 2aharashtra, )ndaman and Bicobar, and 2anipur. If the octroi is paid by the company then the penalty will be received from the customer. The company also als o pay $tate entrance ta" which is *K of the value of the goods. goods.

0 R Dep#rt%e$t


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” It is heart of VRL L5AI$TI1$ LT/ group. It is department where matters relating to recruitment, settlement of grievances etc taken place. ) well e"perienced person any manager of personnel department looks it after. Its activities are spread out over large area, some are 

Employment



0ell force of employees



'acilitating for provident fund gratuity



'acilities of E$I



2atters relating to leave, salary, bonus etc



Improving employer employee relation



&roviding facility to relating employer or by termination

Tr#i$i$!

Training can be defined as the process whereby people learn the knowledge, behaviour, skills needed in order to perform the #ob more effectively. It is the systematic process of matching employee characteristics and employer requirements. $o, it is closely linked to other human resources. It is designed for nonmanagers. It is for a short duration and for specific #ob related purpose. It is essential for all the employees in the organi(ation because trained person6manpower is the biggest asset to an organi(ation. O*jecti+e" of 0R Dep#rt%e$t 

To increase productivity of the organi(ation



To reduce cost



To prepare for future assignment



To reduce labour absenteeism



To minimi(e the operational errors


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To establish a sound relationship between worker and his #ob



To increase employees moral and confidence.

I%port#$ce of Tr#i$i$!

%etter quality work= if the training formal! is provided with the best methods and standardi(ed norms, then it will help to improve the quality of service. Trained employees will do less operational mistakes and perform the work effectively. Less learning period= a systematic training program helps to reduce the time and cost involved in learning. Employees can easily reach the acceptable level of performance. They need not waste their time and effort in learning through trail and error. >igher productivity= as training improves the skill and knowledge of employee-s increases which helps to increase output have quality and quantity. Co"t re&'ctio$

2ore economical use of machineries and resources can be done through training, which will in turn reduce the cost of operation per unit. S'per+i"io$

0elltrained employees tend to be selfreliant and motivated Therefore, supervisory burden is reduced and the span of supervision can be enlarged.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” STA,, SELECTION IS ON T0E .ASES O, CERTAIN COM1ANY RULES AND REGULATIONS

Employees who complete 9 years in the company get gratuity funds and insurance facilities. VRL L5AI$TI1$ LT/ implemented these schemes for all employees &ension schemes are based on salary  dearness allowance at the rate of *+K from employee-s salary matching amount is also contributed by the company and deposited in the account of employees...There has not been a single instance of labour unrest. This is due to the strong employeeemployer relationship and various. 0elfare ensures adopted by the company such as provident fund, educational benefits, gratuity scheme, medical reimbursement, pension scheme, maternity benefits. The company has introduced various novel schemes like payment to drivers based mileage driven by them. Even the labour and drivers of the organi(ation are given benefits of E$I6&' etc. )part from direct employment, the company has introduced a selfemployment scheme for local entrepreneurs by appointing them as agents of the company. The company has found that in small places, local people are in a better position to cater to the needs of customers without adding overheads to the company. It is estimated that at least *9@@@ people are benefited by way direct and indirect employment from this company. ENTER1RISING MANAGEMENT TEAM

The top management of the team is a highly proven team in planning and implementing new plans and consolidating leadership position in their business. The team has over +@ years e"perience in running a leading transport business. M#$#!e%e$t Re"po$"i*ilitie" 7ISO <;4 8    

1ustomer satisfaction. $tatutory or regulatory requirement needed to conduct business. 2anagement requirement Employee-s satisfaction

GARAGE DE1ARTMENT


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The repairs and maintenance of all the vehicles including buses are undertaken at the centrali(ed garage located at Varur >ubli. $hirr. L. Ramananda %hat, 1T5 of the company heads the garage operation. They have been maintaining stock of all spares and tyres and oil required for the up keep of the vehicles. The total stock of spares and tyres and others on any given date is of the order of Rs. 7.9@ cores. The minimum reorder level depends upon the type of vehicles and availability of spares. This is being monitored both at the garage as well as the head office. The entire operation and the infrastructure control have been computeri(ed and the efficiency is to the e"tent of ?9K. .ODY .UILDING O, VEC0ICLES AND OT0ER ACTIVITES

In the beginning VRL L5AI$TI1$ LT/ was arranging the truck bodies built the other bodybuilding located at Bamakkal and 2ettupalyam. The company has since taken up with the body building activities of VRL L5AI$TI1$ LT/ vehicles with all modern facilities. This part VRL L5AI$TI1$ LT/ activity has been selfsufficient. )ll the heavy goods vehicles and L1Vs purchased during *??:?; are mounted with inhouse bodybuilding. 0ith this view in mind VRL L5AI$TI1$ LT/ has been procuring all the inputs such as aluminium sheets, iron and steel bars, etc, required for the body building activities. There is


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” considerable saving by way of e"cise duty and central ta" by virtue of VRL L5AI$TI1$ LT/ activities having taken up all acts it-s on own.

I$for%#tio$ Tech$olo!)

The information technology division is located in the workshop in Varur. This division oversees the information technology requirements of 1ompany including the computeri(ing of their branches, hubs and offices. The computeri(ation of hubs has facilitated mailing of delivery reports and quick flow of information between different offices, delivery offices and transhipment hubs of the 1ompany. This enables effective coordination and tracking of the consignment. Information technology division prepares software which are hardwarerelated such as office automationrelated, courier tracking and accounting software. Alobal &ositioning $ystem 3A&$4! M they have developed their own A&$ based tracking device which they have installed in selected vehicles. In addition to helping us keep track of the movement of the vehicles, the A&$ system also tracks the time spent by the vehicle when not in motion, the location it has stopped in addition to tracking pre assigned route to be followed by the vehicle. This discourages the drivers from not complying with the instructions given to them regarding the route and time sheets that they are required to comply with. 2ost of the software requirements are met inhouse and in the event that any activity is outsourced by the company, the source code is retained by the 1ompany to ensure that it can be used at a later stage as per the requirements of the 1ompany.

$ome of the important developments of information technology division include  Vehicle 2aintenance Tracker This application schedules the maintenance of the

entire fleet and generates reminders and alerts automatically when any maintenance events become due. These reminders help in avoiding the premature failure and the e"cess consumption of parts.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR”  Vehicle Traffic )pplication This application controls the entire movement of the

vehicles and keeps track of the drivers- performances in terms of the fuel average and the distance travelled. This also tracks the advance amount paid to the drivers and the diesel vouchers issued for en route fuelling. This application is online and ensures access to this data from any part of the world.  1onsignment /elivery )pplication This application is used in delivery branches

to raise online cash receipts and track the consignment. This application also maintains a record of the stock in the 1ompany-s godowns and is used to answer queries from the customers regarding the arrival of consignments. The records of stock and the delivery particulars are updated every +8 hours.  >ub )pplication This application receives the consignment from other hubs and

booking branches and dispatches them to the final destination and some times reroute to other hubs.  5n line bus ticket booking system This application is hosted online on the web

server and all agents and passengers log on to this application for booking passenger tickets.  )ccounting package This application consolidates all accounting programs and

helps in the preparation of periodical financial statements, 2I$ reports etc.  Remote access to networked computers This application enables the 1ompany to

take remote access of any computer system linked to the network. This facility is used for monitoring the operations of the employees and also for conducting training sessions for employees in remote locations.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” S2OT ANALYSIS STRENG0T

Bone regulated industry $ince, it is a courier service industry it needs no license to enter this industry, it is a non control industry. >igh entry barriers The courier companies have to make a lot of investment in establishing a national network and for it the requisite, infrastructure and technology has to be set up. This discourages new entrants to a large e"tent, for instance Elbe has *+8 branches. *+@@servicesable locations and *@ ma#or hubs

2EA-NESS

/ependent on economy scenario In the mid<@ the Industry grew at a rapid rate. This growth rate was sustained in the ?@-s but with the revival of the economy and the greater reach of ma#or players in the segment, the industry is e"pected to ground at an increasing rate. >ave to face the bureaucracy E"press companies like other multinationals have introduced new technology and standards &' efficiency into India, The ma#or courier companies, which have tie ups with international giants are facing problems with bureaucratic setup in India


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” O11ORTUNITIES

Value added services The courier companies endeavour to add to the products of their customers to differentiate themselves from their competitors. %ackward integration The companies cease to be dependent on others for the service they need and have integrated backwards= this is e"plained by the huge distribution network and the number of vehicle owned by these companies.

T0REATS

Economy showdown %eing driven by the general economic scenario there is always the threat of it being affected by showdown in the economy. Bew technology The company also needs to be constantly in touch with the latest technology to help them provide the best service possible= today a thing like tracking are fairly common and has become a norm.

TRANS1ORT AND LOGISTICS .USINESS The Transport and logistics %usiness is divided into two segments *. Aoods Transportation


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” +. &assenger Transportation GOODS TRANS1ORTATION VRL Logistics, goods and logistics services include 'ull Truck Load, Less than full

truck load &arcel! and courier service. Less than full truck load is further divided into e"press cargo and general parcel service. They have a fleet strength of +8;? vehicles, which includes  Light 1ommercial Vehicles 3L1V4! with a gross vehicle weight of up to ;9@@

g,  2edium 1ommercial Vehicles 321V-! with a gross vehicle weight between ;9@@ g and *+,@@@ g,  >eavy 1ommercial Vehicles 3>1V4! with a gross vehicle weight of more than *+,@@@ g,  Trailers with carrying capacity up to 8? tonnes  $mall vehicles for internal use like collection and delivery of goods in the cities and towns.

)ll these +8;? vehicles are owned by the company. >owever, in peak seasons company also take vehicles on hire for transporting goods. This ensures that customers are not put to any inconvenience. Therefore, last minute bookings are usually not turned away.

O,,ERING IN T0E GOODS TRANS1ORT .USINESS ARE AS ,OLLO2S ,ULL TRUC- LOAD Cnder full truck load, they provide door to door service to the customer, wherein the

goods are loaded at the premises of the customer and are delivered to a certain delivery point as specified by the customer. >ere the customer hires full truck for transport of goods from one location to another. This service is used by customers 6 manufactures who have large quantities of goods to be transported. This service is offered to the customer at a pre determined price. In this the whole and sole responsibility will be on the driver only. >e only has to react to the negotiations of the customers.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” In full truck load price will be determined on per tonne base. Bow the price is 7@+@ Rs6tonne. >ere the driver will be provided with three water proof covers to provide good service to customer. %efore rise in the fuel prices the full truck load service was available for +?@@Rs6tonne. $ome of the organi(ations which take help of this service are 



0est coast paper mill /andeli. alyani steels Ltd. $ri Renuka sugar-s 2unavalli. %ell ceramic-s for clay transportation 5mkar purified water Ltd Vi#ay arnataka &aper Industry )ll pharmaceutical-s situated in >ubli, %elgaum, %i#apur and %anglore



5rgani(ation itself.

    

etc.

The company provided this facility to transport mines from >ospet to 2anglore which was then e"ported. This service was dropped as it was not profitable. To trace the misuse of full truck load organi(ation takes help of certain weighbridges situated in different places.

LESS T0AN ,ULL TRUC-LOAD 71ARCEL8 Less than 'ull Truckload service is categorised into two categories= parcel and e"press

cargo. Cnder Less than 'ull Truckload the customers do not hire the entire truck. GENERAL 1ARCEL VRL Logistics provides general parcel services in *; states, ; Cnion Territories

covering :8? cities in India. The parcel business is not a time bound service. >owever the company aims at faster deliveries to enhance customer satisfaction. %ooking of the parcel is done at booking office, and then sent through one or more transhipment hubs. )t each of the transhipment hubs the goods are segregated and finally delivered to delivery office. The customer then collects it from delivery office. >owever in case customers demand, they provide door to door also on e"tra charges. If the parcel is not collected by the consignees from their branches within the specified periods they collect demurrages charges and also send reminders to the consignor and the consignee. In case such reminders are not responded


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” to within the specified period they intimate the customer that the consignment is sent back to head office at Varur. If the parcel is still not collected within the time specified in the intimation letter, a notice of auction is sent to the consignor and consignee, after which the consignment is disposed off in accordance with the notice. ,rei!ht ch#r!e" for p#rcel" i$ VRL Lo!i"tic" In this category the charges made on the bases of weight and space occupied by the

consignment which ever is higher. O$ the *#"i" of 3ei!ht 2in weight considered is 8@ kg i.e. if the weight of the consignment is below 8@ kg

then also it will be considered as 8@ kg only. 'reight also varies according to distance it has to cover. 'or e"ample to transport the parcel of ; kg from /harwad to %anglore the company charges :@6 Rs

O$ the *#"i" of "p#ce 'or determining the rate the parcel is weighted at the booking house on the

bases of 1'T. The organi(ation considers * 1'T U *@kg. 1'TULength%readth>eight6*;+< E"ample 'or the container of *< ft length, < ft width and ; ft height 1'T is calculated as 1'TU*<*+<*+;*+6*;+< kg U*;8*<+86*;+< kg U*@.@< kg U*@ kg If the goods are of light weight and bigger in si(e then the goods are measured. The height, width and length are measured in terms of inches and multiplied. If the 1'T cannot be measured, rate is charged as per the weight and distance. )fter determining the rate, the 0)J%ILL Bo. Is marked or labelled on the goods. The goods are then forwarded. Co%petitor"

In arnataka a.


Ahatge &atil Transportation Ltd

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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” b.

&rakash Roadlines

c.

/>L

d.

/elu"e

a.

irti

b.

Bavatha

c.

$2RT

In )ndhra &radesh

MARUTI 1ARCEL CARRIERS

2aruti &arcel 1arriers 2&1! is one of the goods carrier divisions which operate independently under its own name 32aruti &arcel 1arriers4. Cnder this they provide services from booking office to delivery office without routing it through the transhipment hubs. 2&1 offers its services in the state of arnataka covering *; cities in all. 2&1 has a total network of +9 branches. 1urrently it has two booking centres one at %angalore and other at >ubli. Rest of the +7 branches act as delivery offices. &arcels are collected from the booking centres and transported to various delivery offices.

S0IVA R OADLINES $hiva Roadlines was started in the year +@@7 as a separate division by the company.

$hiva Roadlines provides service only in the state of arnataka covering : cities. $hiva Roadlines has : owned branches. It provides door to door services without routing it through transhipment hubs. It carries goods weighing more than two tonnes only.


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VRL EX1RESS CARGO

"Anywhere Anytime"

/elivery on time (ero e"cuses. This mantra is driving force behind the success of VRL E"press 1argo.  $urface, Train O )ir 1argo mode services.  /edicated 1ompany owned vehicles.  /oor pickup and door delivery.  5ntime delivery.  5nline track O trace facility.  +8S;S7:9 days operations.  /edicated O wellgroomed customer care windows.  E"tensive nationwide network.

The e"press cargo business of company is done on a door to door basis and in a time bound manner using road6rail6air as a mode of transport. The e"press cargo business was initially started for booking and delivery of goods within arnataka= however today e"press cargo service is available in *; states, ; Cnion Territories covering :8? cities in India. E"press cargo mainly focuses on the requirements of their corporate customers who want time bound deliveries of goods to their various locations. The company charges higher freight amount towards the transportation of goods under this service. 1ompany transport a substantial part of their e"press cargo using roads as mode of transport. In certain instances they may transport e"press cargo using roads and the services of railways or airlines. Cnder this category the charges will be 8 times than the general parcel. In this service the company uses two drivers to provide quick and safe service. There will be time bound for the drivers. If drivers are late then penalty will be paid by them.

VRL COURIER SERVICE


"On Time Every Time"

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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 1apitalising on the synergy of their transport network that connects all over arnataka, they are into 1ourier $ervices focusing on delivering documents and small parcels in a time bound manner.  $toring O dedicated 5perating Team.  Time %ound /elivery with an Emphasis W5n Time Every TimeW.  /elivery $chedules ranging 'rom +868<6;+6?: hours.  /edicated Route Vehicles.

VRL L5AI$TI1$ LT/ started courier services in the year *??+, which marks the beginning of courier services in company. The turnover of courier service was Rs 8 c orers per annum in the year +@@;@<. It has become famous at the national level. %ut on uly *;, +@@; it has reduced to only arnataka.

1ompany now offers courier services in the state of arnataka, covering +; districts and *:8 cities. Cnder this service, they receive nonbulky parcels which include small articles6documents from consignors to be delivered to the consignees in a time bound manner and on a doortodoor basis. The price charged by the company for transporting parcel through courier service is determined on the basis of the weight or volume of the goods and the distance of the delivery at customer-s place. Cnder this company has divided customers in to categories i.e. walking and regular customers. /oor pickup facility is provided for the regular customers. Regular customers are also awarded with some credits in the payments. They can pay monthly once. Ch#r!e" for co'rier "er+ice 'or one dock of +9@ Arams *@6Rs 'or * kg the charge will be +@6Rs +9@ Arams is considered as the minimum weight. )bove +9@ Arams and below * kg is

considered as * kg only. This dept is having its branches and agencies in various cities. The branches are maintained by the organi(ation only. The agents have to deposit certain amount in the favour of the organi(ation. The agents in %angalore city deposit +@@@@6 Rs and in other cities *@@@@6Rs are deposited. LIST O, DAILY CUSTOMER O, COURIER SERVICES IN 0U.LI


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” •

I1I1I %)B

•

$T)TE %)B 5' IB/I)

•

0E$T 15)$T &)&ER 2ILL$

•

5ther daily customers.

T0E COM1ETITORS O, VRL LOGISTICS LTD 7COURIER SERVICE8

*! /T/1 1ourier service. +! &rofessional couriers. 7! Te#a courier. 8! 'irst flight courier 9! &arkash courier. :! 5ther couriers


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TERMS USED IN LOGISTICS Co$"i!$%e$t"

VRL will transport all types of goods like cloth, medicines electrical parts, motors parts, stationary etc. Co$"i!$er

) consigner is the party who books the consignment for transport through VRL. Co$"i!$ee

) consignee is the party who takes delivery of goods booked on presentation of his copy of waybill T)pe" of Ri"5 .e#r& 

C#rrier" Ri"5

E"plains that all risks are borne by the transporter while in transportation. 

O3$er Ri"5

2akes the transporter unliable from all risk.


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DRIVERS

/rivers are the life O blood of VRL Logistics Ltd. 0ages O salary is given to drivers is on per km basis*m U ;@ paise. The drivers have to cover 8@ kms per hour. /river are also hired on fi"ed salary basis Rs. *,?9@6 per month 'or Long distance #ourney /ouble /rivers

 8@@ ms 8@ paise per km

$ingle /river

 8@@ ms ;@ paise per km

,#cilitie" for &ri+er"

*!

>ouse rent allowance is given to drivers. This allowance is given at

+@K of the salary +!

Education allowance all the drivers are also provided with education

allowance. This facility is given only to that person who has completed one year of service in the organi(ation 7!

&rovident fund all drivers are en#oying this facility. Employee have to

contribute *+K towards provident fund O the employer has to contribute the same amount 8!

Employee state insurance employees are contributing *.;9K of their

basic salary O /). Employer is contributed 8.;9K of the total salary paid by them. 9!

Aratuity This is available to only those who has completed 9 year of

services. 1ompany also provide various types of incentive schemes to truck drivers besides the fi"ed amount paid to them for their services.


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These incentive schemes work on a monthly basis and are as follows  2onthly incentive structure for light commercial vehicles 9 Toner!

)bove ;@@@ kms O <@@@ ms!= this incentive is based on the kilometres covered by the drivers.  2onthly incentive structure for ? toners )bove :@@@ kms to <@@@

ms!= this incentive is also based on the kilometres covered by the drivers.  2onthly incentive structure for long route multi a"el vehicles= this

incentive is based on the kilometres covered by the drivers on specified long route.  Nuick incentive= this incentive is based on reaching the fi"ed

destination before scheduled time. 

/iesel incentive This incentive is based on the saving of the diesel in one trip and accordingly the incentive is provided to them

1ompany has also started the Loss Recovery levied for late service if the vehicle reached the fi"ed destination after schedule time. They charge their driver very minimum amount depends on how much hour taken for delay. Ter%" #$& co$&itio$"

The company does not take the responsibility of leakage, shortage damage to goods by rain sunlight, other cause beyond its control  1rockery, glasses O other delicate items are booked at the absolute risk of consigner.  The company shall not be liable for wrong deliveries if the addresses not mentioned

e"actly.  The court in >ubli along shall have the #urisdiction in respect of all claims O matters

arising under the consignment. The company has the right to reweightment at the destination O collection before delivery such amount that have be omitted or under charged.


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DOCUMENTS MAINTAINED .OO-ING SECTION

In booking section there are two persons who book the parcels while booking process, staff use receipt book. That book involved five copies  1onsignor copy.  1onsignee copy.  &roof of delivery copy &5/!.  >ead office copy >5&!.  /elivery sheet.

a! 15B$IAB5R 15&J In 1onsigner copy booking staffs write in consigner copy 3who has booked the documents4 and in another consignee section of the consignor copy write 3who will receive the document or its destination and write amount, date signature, declarations4 in consignor copy.  It contains consignor-s Bame and address.  &hone number  )mount  Value of consignments  1harges  0eight of parcel or document

TER2$ )B/ 15B/ITI5B$ 5' 15B$IABER 15&J The customers after entrustment of documents or cargo or goods to VRL L5AI$TI1$ LT/ 1ourier division for carriage or transportation shall be deemed to have accepted and agreed to the terms and conditions and specified as standards conditions of carriage. *. )ll documents or covers or envelopes letters are accepted for transport by air, road, and railways. +. Bature, contest, conditions and values of consignment are unknown to the company and carriers are packed by owners and are at 50BER-$ RI$.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 7. 1onsignor or consignee shall be responsible for any delay, detection, loss or forfeiture of goods by any government authorities due to wrong declaration to contest or improper documents etc.

8. The company will not carry e"plosive or prohibited coin or industrial diamond, currency paper or coin! of any nationality, lottery ticket and contraband items. 9. The company is not liable for any loss or damage or leakage, or for late delivery due to breakdown, accident, fire, riots, strike, theft, flood, rain, sun and other natural calamities which are its beyond its control. :. The company shall not in any case be liable for consequential losses such as loss or profit, interests, market and utility, VRL L5AI$TI1$ LT/. /isclaims all warranties e"pressed or implied with respect to this consignment for any loss, shortage, damage or unfair seen delay, in the carriage. ;. Bo complaints or enquirer will be entertained after *9 days from the date of booking. <. Bo agent, servant or representative of company has authority to after modify any provisions of consignment note. ?. The court in >ubli 1ity alone shall have #urisdiction in respect to all disputes arising under this consignment note.

b! 15B$IABEE 15&J RE1EIVER! This copy gives to receiver of the parcel. That addresses mention in consignee-s copy.

T>E 15B$IABEE 15&J RE1EIVER! 15BT)IB$  It contains consignor-s address.  &hone number.  )mount.  Value of consignments.  1harges.  0eight of parcel or document.  Receiver-s signature.


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c! &R55' 5' /ELIVERJ 15&J &5/! This copy gives to receiver and takes his signature and that come back to booking office and will give to person or company who have booked the parcels consignor!  It contains consignor-s address.  &hone number.  )mount.  Value of consignments.  1harges.  0eight of parcel or document.

d! >E)/ 5''I1E 15&J >51!. This copy is for head office reference  It contains consignor and consignee address.  &hone number.  )mount.  Value of consignments.  1harges.  0eight of parcel or document.

TRI1 S0EET

This copy is prepared in triplicate. It contains courier LR number, receipt number, weight of consignment and content of consignment. Bumber of pieces, source of origin O source of destination. It is prepared in order to know the places from where the cover is sent O to which place it is to be sent.


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DELIVERY S0EET

/elivery of articles is done by delivery post. &articulars of delivery of articles are written in delivery sheet. It contains the details of branch office, consignee name, original place, consignee note, time, date O signature. )lso if the booking party is a company seal should be taken from the company.

ACCOUNTS

%ooking statement is prepared for accounts purpose single entry system is maintained here. They have a book system as well as computeri(ed system booking statements contains 16B number, weight destination O amount of consignment, branch and date. DE.IT VOUC0ER

It is a voucher where any e"penditure made by the staff is maintained. It is attached to cash statement O sent to the head office to claim the amount. CREDIT VOUC0ER

This is the voucher which is given to the sub branches or agencies while submitting the accounts, the issue booking statements along with total amount to this branch COM1LAINTS REGISTER

It is a book where entry of customer complaints such as late delivery, misplacement, improper courier is noted. NON DELIVERY .OO-

It is a book where nondeliveries are noted is case of door locks, shifts, transfers= incomplete address or party refusal parcel is brought back. Entry is done in this book.


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MODE O, 1AYMENT O1TIONS ,OR T0E CUSTOMERS

The price charged by the 1ompany for transporting parcels is determined on the basis of the weight or volume of the goods and the distance of the delivery point. They have three types of payment mechanisms in their parcel and courier business i. &aid Cnder this system, the consignor pays the charges to the 1ompany at the time of booking the consignment. This is the most common mechanism of payment and this enables us to receive the revenues immediately. ii. To &ay Cnder this system, the consignor does not pay the charges at the time of booking the consignment but the consignee is required to pay the same upon collecting the consignment from the office. iii. Running )ccount Cnder this mechanism, the consignor does not pay the charges to company at the time of booking the consignment, nor is the consignee is required to pay the same upon collecting the consignment. 1ompany provides its services on credit and keeps a running account of the charges the consignor 6 consignee is liable to pay, and the consignor 6 consignee is required to make payment against the running account on a weekly 6 monthly basis. This facility is only e"tended to selected highvolume regular customers.


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2OR-ING O, GOODS TRANS1ORTATION TRANS0I1MENT 1OINT

Transhipment point is important section of VRL group, where in all the materials which are booked from the offices all around the country, whose destination is the area under >ubli branches are bought in, sorted out, stored and then sent to their respective destinations within two days, however the goods that are to be claimed by the consignee have a demurrage period of thirty days. In simple words it is the >ub and $pokes arrangement, the Transhipment point acts as the hub and all the destinations places! coming under this Transhipment point are act as the spokes. There is **@ staff working at >ubli Transhipment point as well as +9@ contracted labourers working day and night around thirty forty labourers working in each batch. The Transhipment point has the following departments    

%ooking section Vehicle and accounts maintenances section /elivery section $hort e"cess section

.oo5i$! "ectio$

)t the booking office the booking of the goods to be transhipped are made. There are thirty plus people working in this section, these peoples are normally sent for collection, making and continuing of the goods, and looking after the clerical work in this section. The main function of the booking section is to take the goods from the consigner and weighting them. Then the freight price is fi"ed for the goods are sent to the transhipment point for the delivery. 'reight rates are varied according to the distance covered, nature of the goods, season, condition of the roads, type of goods to be transhipped and risk involved in it. There for the freight of the goods is charged on the following basis. 

%ulky goods



Aoods with heavy weight



0eightless goods


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

Long distances



$hort distances

2or5i$! of the .oo5i$! "ectio$

The goods to be transhipped are booked as per the instruction of the customers at the booking office and according to the goods forwarding note is prepared. The customer has to fill the goods in forwarding note. The transhipment company verifies the goods according to forwarding note. )fter the goods forwarding note is filled by the customer marking at goods is done. The marking of goods is done by the clerk in the booking office on it can also be done privately by consigner. The invoice number, and marking number, is included in goods forwarding note. 5n the basis of forwarding note way bill is prepared. It is bill containing information regarding the consigner-s name, consignee- name, date of delivery, nature of material weight, type of packing O freight. It is prepared by booking clerk. 'or convince and documentations, four copies of way billing prepared. They are 

1onsignee copy



1onsignor copy



>ead office copy



/rivers copy

Vehicle #$& #cco'$t" "ectio$

This section basically deals with load management as well as with some of the miscellaneous accounts. 0here the vehicle in charge has to perform the basic function of tallying the total market load that is with them in accordance with the availability of trucks, normally there is a deficit in the availability of trucks, which is fulfilled by hiring trucks from outside.


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>e has five people working under him. 5f these one person handles the cash and accounts for advances given to the drivers which are in turn handed over to the drivers account section. There are three persons looking after vehicle maintains. If the vehicles are in need of some heavy repairs, they sent it to the work shop or else the minor repairs are handled then and there. The last person is meant for the miscellaneous works like collection, booking outside trucks and any other routine work. Deli+er) Sectio$

)ll the goods collected at different booking office are to be transported are all bought to the transhipment point. These goods are then separated, sorted and according to destination to which they are to be sent. These goods are then sent to their respective destinations and the delivery offices in that area unloads the goods and delivers to the consignees. 'or goods more than two tones or hundred cartoons bo"ed, there is availability of free door delivery. 2or5i$! of Deli+er) Sectio$  0hen the goods are received from the booking offices they are

classified in two ways.  Crgent delivery goods  Bonurgent delivery goods.

Crgent delivery goods are those goods which are to be dispatched immediately or at the earliest possible time. The Bonurgent delivery goods on the other hand are the ones which do not require such urgency.  The delivery of the goods also depends on the nature of payment, if the payment is

already made then it is very easy to delivery the goods, as the delivery is made immediately after collecting the consignee-s copy. %ut in case of goods in regard of which the payment has not been received, the goods are delivered only after cash is received from the consignee.


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 In this case a receipt is prepared acknowledging the payment. The consignee-s seal

and signature is taken behind the copy of the receipt as a proof. 5n delivery the name of the person taking delivery, quality and L.R. no. is recorded for future reference.  The delivery office stores the goods for free for a ma"imum period of thirty days

in case of regular customers and twenty days for others. )fter this period a notice is sent to the consignee to collect his goods. If fails, another notice is sent after si"ty days. ) last notice is sent after ninety days. If he fails to do so again the goods are sold and the amount is ad#usted. %ut in case if the goods are collected after the first notice or the second demurrages are collected. So%e of the &oc'%e$t" '"e& *) thi" "ectio$ #re 

1ash receipt book



/aily delivery and stock report



Inward statement



$hort6E"cess book



Cnloading report

ShortE6ce"" Sectio$

0hile loading the goods some times the goods are loaded in e"cess or may fall short this will be at their destinations when verified. In case the e"cess goods are not claimed, these goods are sent to the search and found department at Aadag. If the goods are sent on to pay basis and nobody claims, the company has a right to sell the goods and make good its loss.


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2or5i$! of the Tr#$"hip%e$t 1oi$t  The materials that come from the booking offices are verified according to the trip

sheet, which is sent by the booking office.  Then the materials are unloaded.  The ne"t step is to prepare the unloading report.  2aterials are sorted according to there destinations.  2aterials are sorted according to their destination in proper section provided at a

Transhipment point.  2aterials of one destination are loaded in a single vehicle.  )ll the required documents are maintained by the respective departmental heads.


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0U. AND S1O-E MODEL O, ,REIG0T DISTRI.UTION AT VRL LOGISTICS(

Cnder the >ub and $poke system, VRL transhipment yards act as hubs and the various booking and delivery offices act as spokes. The hub acts as a connector between the booking office and the delivery office. The hub receives the booking consignments from various branches, which are segregated, based on the destination and then dispatched directly to the delivery office or to the other hub, which connects to the delivery office. 5nce consignments are booked at the spoke they ar e unloaded at the nearest hub based on the destination of the consignment. 5nce the unloading of a certain number of trucks is complete, all the consignments meant for a particular destination are aggregated and loaded into a truck for further transportation. This ensures that every truck is filled to capacity and its utility is improved. In case a hub does not have enough consignments for a particular destination, the goods are unloaded onto the ne"t nearest hub to be further aggregated at that hub enroute to the destination.


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The processes followed by the company are designed to meet the various business ob#ectives such as simplicity in understanding and implementation, effective information capture of a particular transaction, traceability of goods, automatic internal controls, etc. ) brief overview of order fulfilment process is given below

1ustomer walks in

/etermine the kind of cargo and type of customer

%55IBA 1EBTRE

)ccept goods from client and issue a goods consignment note

&repare trip sheet and provide to driver

1onsolidate days transactions and forward to >5 T&T

Cnload goods, aggregate goods check against A1s

Load the goods

&repare trip sheet and provide to driver

&repare consolidate list of days transactions and forward to >5

/1 Receive goods

Receive updates from various.

/eliver goods against a cash receipt note.

Cpdate the database with the received information.


>/

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)s soon as the customer agrees to the terms and conditions of the contract, the goods are booked and the customer is issued a Aoods 1onsignment Bote PA1B-!. The A1B contains all relevant details such as theX type of consignment i.e. e"press, full load, parcel, etc!, type of customer to pay, paid, account paying!, volume of goods, rate, and estimated value of goods. )t the time of loading the goods at the branches, a 3trip sheet4 is prepared and handed over to the driver. If the customer pays at the time of booking, cash is received based on a 31ash Receipt Bote4 which records the details about the cash received like amount of cash, and corresponding A1B. )t the Transhipment yard T&T! the goods are unloaded and an unloading report is prepared which needs to tally with the trip sheet. The goods to a particular destination are aggregated and are loaded onto a truck wherein a fresh trip sheet is prepared. )t the delivery point, the goods are unloaded and an unloading report is prepared!. The goods are released to the receiver and acknowledgement obtained. If the goods to be delivered were of 3to pay4 type, goods are released after cash is received and a 1ash Receipt Bote is generated. )ll branches booking or delivery! deposit the cash receipts of each day to predesignated bank accounts. In case of computeri(ed branches, where the database is prepared for all the bookings made on these branches and sent to the >ead 5ffice. In case of noncomputeri(ed branches, copies of documents are sent directly to the >ead 5ffice. Each branch and Transhipment yard also sends /aily Reports on the activities to the >ead 5ffice. )s the location and the e"tent of these transhipment hubs are essential for the smooth functioning and success of the business, we try to ensure that these hubs are strategically located and the consignments that are booked to the various destinations are within a radius of +@@+9@ km of the destination. The transhipments hubs are overseen by a Vice &resident M 5perations T&T! and the employees work on a shift basis to ensure that there is no stoppage in the activities. The operation team personnel deployed at their hubs include managers6in charge, shift in charge, supervisors, clerks, and traffic in charge, data entry clerks and skilled labourers. )ll the hubs are interlinked to each other, which provide us with the opportunity to ensure effective delivery of the goods and also track the consignment. This also enables the hubs to be aware of the goods, which are being transported. The loading and unloading activities take place


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with the help of cranes, forklifts and trolleys, which are equipped to handle heavy goods in a safe and smooth manner.

.r#$che"

1urrently, they have <7? branches in *; states and ; Cnion Territories in India. In all the branches they provide booking and delivery services.

1#rtic'l#r" No( of .r#$che"

Bo. 5f %ranches


Aeneral &arcel

78+

E"press cargo

78+

1ourier

;?

2aruti &arcel 1arriers

+9

$hiva Roadlines

:

Tot#l .r#$che" for !oo&" Tr#$"port#tio$

;??

1#""e$!er Tr#$"port#tio$

8@

Tot#l .r#$che"

<7?

INDUSTRY STRUCTURE AND 1ARTICI1ANTS


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'reight consignors usually prefer roadways over railways due to its inherent advantage of higher accessibility and reach, and customer orientation unlike other modes of transport. 2oreover, the customers get an edge in bargaining power, as the roadways is highly fragmented and there is intense competition even among the large transporters. >owever, the large organised players who provide valueadded services such as warehousing, containerised movement, supply chain management etc are also able to influence the terms and conditions of the freight contract, as not many transport operators provide such services. )lso, while the bargaining power of suppliers seems strong, given that there were only a few equipment suppliers catering to a large customer base of transporters, more players showing interest in entering the equipment manufacturing space, bargaining power of suppliers is set to come down in future. I$&'"tr) p#rticip#$t" i$ ro#& frei!ht tr#$"port#tio$ "ector

The structure of the road freight transport industry in India has always been and continues to be highly fragmented. It comprises many players who provide transportation services, intermediaries M transport contractors 6 booking agents who can provide haulage services, brokers who fetch equipment and drivers for a commission, and the consignors 6 users who constitute the ultimate demand for the services.

TRANS1ORT O1ERATOR


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” Transport operator is the one who provides transportation in the entire transportation services value chain. These operators can be broadly classified into single truck or small fleet operators those who own up to *9 trucks! and fleet operators those who own more than 9 trucks!. 'leet operators can be further segmented into medium fleet operators who have a fleet of :+@ trucks and large fleet operators who own more than +@ trucks.

ROLE O, TRANS1ORT O1ERATOR

S%#ll tr'c5 oper#tor"

$ingle truck or small fleet operators are operators who own up to 9 trucks. 0hile in certain cases, the single truck operator is both the owner and the driver of the truck, the truck may be operated by the operator-s family members, relatives etc. 'ollowing are some of the typical characteristics of a small fleet operator  5wnership 5wnership of up to 9 trucks  %roker dependence $ignificant dependence on brokers for business  >aulage 2ainly ply on last mile and short haul routes not e"ceeding *9@+@@

km  5perations 5perate mostly in the full truck load business  )ttachment of vehicles $mall operators are usually attached to the large fleet operators.

L#r!e fleet oper#tor

'ollowing are some of the typical characteristics of large fleet operators are


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR”  5wnership They own or control a relatively larger fleet si(e, typically over +@

trucks  %roker dependence They directly bid for contracts with consignors 6 users without the support of any intermediary  >aulage They operate predominantly on long haul on a hub and spoke distribution model  5perations They operate in both the fully loaded and partly loaded truck businesses  )ttachment of vehicles They use the services of smaller operators when they need to have additional vehicles.

L#r!e fleet oper#tor" &o%i$#te ro#& tr#$"port

In terms of structure, the road transport services segment is highly fragmented, while the Railways are owned by the government. 1oastal ships are either captively owned by end users or by several small fleet operators, while pipelines are owned by a few organi(ations mainly in the public sector. 0hile road freight transport is generally described as highly fragmented, large fleet operators control a significant portion of both the stock of commercial vehicles and freight. )ccording to estimates the large fleet operators defined as owning more than +@ trucks each! cumulatively own about 9@ per cent of the total stock of commercial vehicles and control about :9 per cent of the total stock of commercial vehicles. $imilarly, freight carrying capacity of vehicles owned by large fleet operators is estimated to be over ;@ per cent and the same for vehicles controlled by them is estimated to be close to <9 per cent of the total road freight capacity. )part from the vehicles that are owned, controlled vehicles also include vehicles attached by small fleet operators.

Do%i$#tio$ o$ "toc5 #$& lo#& c#rr)i$! c#p#cit)

The organised large fleet operators of the industry are relatively small in number and have varying payloads= but, these large fleet operators carry a significant portion of both the


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” stock of commercial vehicles and freight. 1RI$IL Research estimates large fleet operators to own over 9@ per cent of the total stock of commercial vehicles commercial vehicles includes light, medium and heavy commercial vehicles e"cluding threewheelers goods! and control about :9;@ per cent of the total stock of commercial vehicles. 1ontrolled vehicles are vehicles owned and net of vehicles attached with the fleet operator. Bet of vehicles attached means vehicles received on attachment less vehicles given on attachment. )ccording to 1RI$IL Research estimates, large fleet operators- load carrying capacity with owned vehicles is over ;@ per cent and with controlled vehicles is close to <9 percent for the year +@@: @;. The fleet is primarily used for general goods transportation, with the operators working on a hub and spoke distribution model. The industry interactions with operators and users also revealed that apart from their broadbased transport stock, large fleet operators are able to generate business on account of goodwill, assurance of timely delivery and quality, distribution network and necessary infrastructure. Tr#$"port oper#tio$ #$& h#'l#!e

Large fleet operators operate on all haulage segments Y short, medium and long. >owever, as they are dominant in the medium and long haul operations, they operate on a hub and spoke system of distribution. )s the large operators cover a wide geographical area, ranging from +@@*,9@@ km or even more, they typically have a wide network of branches throughout the country, apart from the necessary infrastructure to support their network. This enables them to attract users and get business on a continuous basis. Cnlike small fleet operators 6 single truck owners, large fleet operators operate on both the full truckload and parcel truck load operations. &arcel truck load refers to small packages booked by consignors that occupy only a part of the entire truck space. Large fleet operators are able to operate in both the segments due to their wide range of distribution network and clientele, the consignors- perception of higher reliability and quality assurance.

,REIG0T RATES

)s per the research, demandsupply and cost factors emerge as the two key determinants of freight rates= however, regulations and industry structure also have a role to


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” play in influencing freight rates. These factors e"plain why freight rates have risen continuously over the past five years, despite significant fragmentation of the road transport sector. 5ver the ne"t 9 years, the cost of transport operations may reduce structurally and this will reduce freight rates ad#usting for inflation!= however, the rates may continue to remain firm over the ne"t * year, due to continuation of healthy economic growth as well as cost pressures.

,REIG0T RATE DETERMINANTS

De%#$&4"'ppl) &)$#%ic"

'reight rates have a direct impact on the distribution costs of the manufacturing sector and therefore have indirect implications for the economy as well. ) recent 0orld %ank study


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” states that, 3despite many impediments, mainly related to the e"isting infrastructure, India has achieved a highly competitive, lowcost road freight transport for basic services, with its highway freight rates being the lowest in the world4. >owever, it should be noted that the costs of delay and uncertainty in transportation do push up the effective cost of the users significantly.

,'el price #$& c#pit#l co"t

'uel costs typically constitute more than 9@ per cent of the transport operator-s total costs= accordingly, any increase in diesel prices may reduce the player-s operating margins. >owever, empirically, it has been observed that while the transport operators have been able to pass on the fuel cost increase through higher freight rates when freight availability was at its peak, the same has not been the case during recessionary periods, when they had to absorb the small changes in diesel prices, and take a toll on their profitability. The following graph will show the trends in freight rates and diesel prices.

C#pit#l co"t" interest and depreciation! also constitute as a ma#or cost for transport

operators= in fact these costs constitute :*@ per cent of their freight income. 2oreover, considering the ?9 per cent penetration of finance in new truck sales and over <9 per cent


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” penetration in second hand sales, interest cost have gained significant importance in the cost structure of transport operators over the past few years. Likewise, as the number of commercial vehicles that are @8 years old is as much as 8@ per cent Y usually @8 years is the period during which the finance for new commercial vehicles has to be repaid Y the influence of any change in interest cost may affect the freight rates. >ence, hardening of interest rates may lead to postponement of truck purchases and in a scenario of good freight availability this may lead to a further rise in freight rates.

Co%p#ri"o$ 3ith R#il3#) #" %o&e of tr#$"port

)n analysis of the normal freight rates of roadways versus railways revealed that while the railway freight has risen marginally during +@@+@7 to +@@:@;, the road freight has continued to grow. 2oreover, during the same period, while the market share of roadways e"cluding last mile! increased from 98.@ per cent in +@@+@7 to 9<.@ per cent in +@@:@;, that of railways declined from 78.@ per cent to 7*.9 per cent.

>owever, if we consider the effective freight rate, which is the normal freight rate plus freight cost for last mile transportation and loading and unloading cost, the rail and road freight rates are relatively comparable. This shows that even though the effective freight rate


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” of railways is competitive, the share of roadways is higher in the total freight movement, due to its inherent advantages such as door to door delivery, higher accessibility and customer orientation.

Other ,#ctor" #ffecti$! Ro#& Tr#$"port#tio$ Ro#& &e+elop%e$t

India has a road network of 7.7 million km, one of the largest in the world, of which national highways and state highways together contribute only about : per cent. %ut they carry about <@ per cent of the total road traffic. Aiven that roads occupy a crucial position in the growth and development of the transportation industry in general and specifically the road transportation segment, the government undertook several pro#ects to e"pand the road network nationwide to provide connectivity and mobility in both the rural and urban areas.

Vehicle 'tili>#tio$


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” Vehicle utilisation is measured in terms of the distance covered by the operator during the year. 1hanges in vehicle utilisation significantly affect the cash flows of an operator. ) *@ per cent improvement in equipment speed, leads to a 9; per cent increase in distance covered during the year, thereby resulting in a *9 per cent improvement in cash flows. 1onsequently, the efficiency of the transporters goes up, as the average turnaround time decreases, and the business e"pands by 9; per cent number of trips!. 2onetarily also the transporter is benefited, as the fi"ed costs gets spread over a higher base, thus improving the cash flows. Aiven the good freight availability, if another driver is added, the vehicle utilisation will go up, as the vehicle halting time will come down when one driver rests the other will utilise the vehicle. )dditional revenues from increased vehicle usage may more than offset higher costs like fuel and labour. Variables that affect vehicle utilisation include the type of commercial vehicle, road infrastructure 6 traffic, time spent at check posts and rest time.

,'el co"t

'uel cost constitutes a ma#or part of the cost structure of a transport operator= it constitutes between 99:@ per cent of the total costs. 2oreover, fuel costs are variable in nature= hence, a small movement in fuel price or fuel efficiency significantly affects the cash flows of the transport operator. ) *@ per cent increase in fuel costs, for instance, increases the total cost by 8 per cent.

Vehicle4%i6 #$& f'el efficie$c)

Transport operators can ma"imise their profitability by maintaining a suitable vehicle mi", given the e"isting freight availability, its range of operations, type of freight carried and contracts with customers. $ince the late nineties, the preference for higher gross vehicle weight commercial vehicles has been increasing, as they are more profitable with their higher payload capacity and relatively better fuel cost economics.

OUTLOO- O, ROAD ,REIG0T TRANS1ORTATION SECTOR


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” The overall freight movement to grow at a 1)AR of *@.* per cent over the ne"t 9 years and reach a pro#ected si(e of +,9:? btkm. >ealthy economic growth, increase in production of key commodities, likely completion of infrastructure pro#ects and rise in infrastructure investments are e"pected to bring about this growth. In terms of proportion, 1RI$IL Research e"pects roadways to continue to dominate the freight movement with its share e"pected to grow from 9;.< per cent in +@@:@; to :@.; per cent in +@***+ e"cluding demand from last mile!. $hare of railways, on the other hand, is e"pected to decline from 7*.: per cent in +@@:@; to +<.< per cent in +@***+, on account of capacity constraints during the same period. 0hile the share of air and coastal freight movement will continue to remain small, the coastal freight movement will rise due to rise in e"port and import in the country, albeit, on a small base. 5ver the ne"t 9 years, 1RI$IL Research e"pects roadways to continue to move ma#ority of its freight in the medium and short haul segments= however, as capacity constraints will crop up at the railways- end, the roads will gain in the long haul segment as well till dedicated freight corridors by railways is completed= e"pected to be completed post +@***+!. Arowth in the last mile segment will soar to double digits in value terms over the ne"t 9 years, as the redistribution movement from retail consumption will continue to maintain buoyant.

1RO/ECTED ,REIG0T MOVEMENT


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1RO/ECTED S0ARE O, TRANS1ORT MODES

IN,RASTRUCTURE ,ACILITIES AND UTILITIES


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” The network of Transhipments6branches6offices covers *; states and ; Cnion Territories in India. They have their >ead 5ffice at Varur and 1orporate office at >ubli, 9 )dministrative 5ffices, 87 transhipments hubs, <7? branches goods transportation O passenger! and *<97 franchisees, goods transportation O passenger! which enables the smooth flow of goods and services. The booking and delivering is transacted through the transhipment hubs which are connected to the respective branches. They offer the services of e"press cargo, parcel and courier. This business has been set up to work on a 3>ub and $poke 2odel4 to improve vehicle utility and increase efficiency. /epending on the quantum of material handled by each hub, the hubs are classified as ma#or, mid and small si(e hubs. #( M#jor 0'*"

There are nine ma#or hubs and more than 9@@ 2T materials per day are handled by these hubs. These nine hubs are located at >ubli, $idrawali /elhi!, $alem, Vi#aywada, >yderabad, &une and %angalore three hubs!. *( Mi&"i>e 0'*"

There are nineteen midsi(e hubs, which handle from *@@ 2T to 9@@ 2T materials per day. These hubs are located at 2angalore, Aangavati, 2ysore, $himoga, %i#apur, >arihar, Aoa, Ernakulam, 1oimbatore, 2adurai, 1hennai, )urangabad, $hiroli 2>!, $olapur, )nantpur, 1hittoor, Vishakhapattanam, >yderabad Local and )hmadabad. c( S%#ll 0'*"

There are fifteen small hubs handling less than *@@ 2T materials per day. These hubs are located at Vapi, &rodattor, Bellore, urnool, Ra#ahmundry, o(hikode, %agalkot, Aadag, Aokak, %ellary, Aulbarga, olkatta, Bagpur, Trichy, and Indore.

2ARE0OUSING ,ACILITY IN VRL LOGISTICS LIMITED


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 0arehousing is an integral part of every logistics system. 0arehousing plays a vital role in providing a desired level of customer service at the lowest possible total cost. 0arehousing activity is an important link between the producer and the customer. 5ver the years, warehousing has developed from a relatively minor facet of a firm-s logistics system to one of its most important functions. 0e can define warehousing as that part of a firm-s logistics system that stores products raw materials, parts, goodsinprocess, finished goods! at and between point of origin and point of consumption, and provides information to management on the status, condition, and disposition of items being stored. 0arehouses at VRL Logistics Limited  Transhipment hub act as a ware house.

In the transhipment hub the goods which are to be delivered to other destinations are stored. The space of the warehouse in >ubli is 8@,@@@ sq feet. The total space which is called as carpet area is around :@,@@@ sq feet. The warehouses are not well organised. The goods which are unloaded are brought and kept in the respective places. There is no separate compartment or racks for the goods to store, which may lead to misplacing of the goods. The total capacity of the transhipment is around *9@@ tonne to *<@@tonne. There are 87 transhipments through out India. )s e"plained above they are divided in to ma#or, mid, and small si(e hubs.

 $toreroom for automobile parts.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” They have entered into an agreement with )shok Leyland for the supply of automobile spare parts and units in the Vehicle 2aintenance /epartment for the maintenance of the vehicles. )s per the agreement, they have provided the space to )shok Leyland admeasuring *@@@ sq. feet in their workshop for the storage of spare parts and units. These spares parts are available to them at discounted rates. The spare parts are used as and when required by them and payment done on a weekly base. This eliminates the cost of maintaining the inventory, cost of transport incurred in procuring the spare parts at the same time ensuring timely availability of spare parts. There are : branches through out India and all of them are computerised. The fourth coming year-s estimation for stores is *.;8 crores. They store adequate spare parts which will be sufficient for fourth coming three months.

 $toreroom for tyre section.

The company uses mainly four types of tyres. They are   tyre, )pollo tyre, %ridgestone tyre, and 1hina tyre. They prefer )pollo tyres. The minimum stock maintained is *@@ tyres and ma"imum is :@@@ tyres. They use their trucks only for the transportation of tyres.  $toreroom for stationery department.

The stationary items which are required for the office use are printed in their printing presses only and stored in the store houses. There are four printing presses through out India. They store 8@@ items these store rooms. These store rooms are located in >ubli, %angalore, /elhi, anpur, Vi#ayawada, and Ludhiana.

MATERIALS 0ANDLING IN VRL LOGISTICS LIMITED


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” 2aterials handling is one of the important aspect in the logistics industry. The materials should be carefully handled without damaging. The organi(ation can use several equipments which help on safe handling. )s labours are not skilled they should be given some basic training. In loading and unloading of each truck *@*9 labours are assigned under one supervisor. )t a time ++ to +< trucks can be loaded in the >ubli T&T. The equipments used in VRL Logistics Limited are as follows.  'ore clip

This is used to lift the goods and move from one place to another place. This can lift 9 to : tonne weight.  >ydraulic trolley


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” >ydraulic trolley is used by the labours to transfer the goods from one place to another place. >ere, the goods are kept on the pallet and then with help of this trolley they can lif t that pallet to move the goods. This can lift the goods of 7 to 8 tonnes. They are +9 in number in Varur T&T.  >andle vehicle

>andle vehicle can lift up to + tonne which will be pushed or pulled by labours to move the goods. The number of handle vehicle in Varur T&T is 99.  &allet


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” &allet is used to keep the materials, which is then lifted to move more goods at time. It can be lifted by both hydraulic trolley and fore clip.  1rane

1rane is used to load the goods of large quantity and huge weight. )ll the ma#or hubs are provided with cranes.


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“LOGISTICS MANAGEMENT IN VRL LOGISTICS LTD VARUR” ,INDINGS MA/OR ,INDINGS  The model used to provide the better service to the customer is >ub and $poke

model.  The process of goods transportation takes place in three steps i.e. booking,

transportation, and delivery.  The pricing strategy of VRL logistics limited

The pricing is done on the basis of weight and space occupied by the consignment whichever is higher!. 

The labours in the Varur T&T are not skilled and trained, so the material handling is not efficient.



The area of the Varur T&T is around 8@,@@@ $q feet. The area is utilised efficiently for the present demand. The ware house can store around *8@@ to *:@@ tonne of material.

 The factors affecting the road transportation.  /ifference between large truck operator and small truck operator.  'reight rate determinants.  &otential for the freight movement in the fourth coming years.

GENERAL ,INDINGS  /uring the course of the study it was found that VRL L5AI$TI1$ LT/. is a

service sector.  The organi(ation focuses on customer satisfaction and best and speed service.  The ma#or advantage is that the company is a single largest service provider in

south India.  They discontinued out of state courier service.


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SUGGESTIONS

The following are the suggestions for the company for future growth and prospects  The company should focus more on safe handling and fast service.  It should emphasi(e on warehousing facilities provided.  They can construct racks to make use of space in the warehouse.  They have to purchase more material handling equipments as the business

is growing.  Transhipment labours should be given sufficient training to handle the

goods.  )ll vehicles used for transportation should be given container facility.  The company should build relationship with industries for more contracts.  The T&T labours can be divided into three shifts for the better efficiency.

Bow they are working in two shifts of *+ hours each.  The courier service can be provided in 2aharashtra to gain more

customers.


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CONCLUSION

VRL L5AI$TI1$ LT/ is offering high quality service for customers.VRL L5AI$TI1$ LT/-s e"perience in service market through which the company can offer the best service to the customer. The company has made sincere efforts to achieve its goals and ob#ectives over the years. It has good service record and has good market potential and image. VRL L5AI$TI1$ LT/ is building long lasting relationships with its customers. Every member of VRL L5AI$TI1$ LT/ is motivated to perform and deliver to the fullest of their ability by constantly upgrading the skillset of employees to suit longterm goals. Through this the company e"pects to come out with highly competitive and technologically advanced service and solutions. )s the global scenario is changing and due to globali(ation and liberali(ation the business environment also went into sea change, so the logistics plays an important role in today-s business environment. )s it is the part of supply chain management it is crucial in every business organi(ation. $o the company should take the advantage of changing business environment as logistics is called lifeline of any business.


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