INDUSTRIAL TRAINING REPORT at 99 SPEED MART SDN BHD
MUHAMMAD BIN ISMAIL
2013498136
i
UNIVERSITI TEKNOLOGI MARA INDUSTRIAL TRAINING REPORT At
No.10A P!"at Ko#$%"&a' A%a A#(a)* +a'a) A#(a)* 68000 A#(a)* S$'a)*o% Da%!' E,"a) 0- S$(t$#$% 201/ 2/ D$$#$% 201/
MUHAMMAD BIN ISMAIL 2013498136
R$(o%t "!#&tt$ &) (a%t&a' !'&''#$)t o t,$ %$!&%$#$)t o% t,$ $*%$$ o Ba,$'o% o S&$)$ 5Ho)". Mat,$#at&" 7a!'t o o#(!t$% a) Mat,$#at&a' S&$)$"
DEEMBER 201/
II
III
AKNO:LEDGEMENTS
IN THE NAME OF ALLAH, THE MOST GRACIOUS, THE MOST MERCIFUL
Firstly, I am grateful to Allah S!T for gi"i#g me the stre#gth to $om%lete this %ro&e$t su$$essfully First a#' foremost, I ha"e to tha#( my a$a'emi$ su%er"isor )# Rais#ee Lum*iha# a#' my i#'ustry su%er"isor )# Nurul Ai# +i#ti Shaari%u''i#
!ithout their assista#$e a#'
'e'i$ate' i#"ol"eme#t i# e"ery ste% throughout the %ro$ess, this resear$h oul' ha"e #e"er *ee# a$$om%lishe' I oul' li(e to tha#( them for their su%%ort a#' u#'ersta#'i#g throughout my i#'ustrial trai#i#g &our#ey
Most im%orta#tly, #o#e of this $oul' ha"e ha%%e#e' ithout the su%%ort of family To my %are#ts, it oul' *e a# u#'erstateme#t to say that, as a family, e ha"e e-%erie#$e' some u%s a#' 'o#s i# the %ast three years of my u#'ergra'uate stu'y, i# fa$t ofte# times I as rea'y to .uit, *ut you 'i' #ot let me a#' I am fore"er grateful This 'issertatio# sta#'s as a testame#t to your u#$o#'itio#al lo"e a#' e#$ourageme#t
/ate0 12123415
Name0 Muhamma' +i# Ismail
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TABLE O7 ONTENTS Pa*$ i" "
AKNO:LEDGEMENTS TABLE O7 ONTENTS
HAPTER 1; INTRODUTION
1
11
+a$(grou#' of I#'ustrial Trai#i#g
1
13
+a$(grou#' of Orga#i6atio#
3
17
+a$(grou#' of /e%artme#t Atta$he'
7 :
HAPTER 2; ASSIGNMENTS
31
33
Tas( 18Re$ei"e goo's from arehouse9 311 I#tro'u$tio#
:
313 Im%leme#tatio#
;
317 Result a#' /is$ussio#
;
Tas( 38Retur# goo's to arehouse9 331 I#tro'u$tio#
5
333 Im%leme#tatio#
5
337 Result a#' /is$ussio#
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HAPTER 3 ; ONLUSION AND REOMMENDATIONS
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B$)$&t" o t,$ A""&*)#$)t"
71
Summary of I#'ustrial Trai#i#g
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HAPTER 1
INTRODUTION
1.1
Ba<*%o!) o I)!"t%&a' T%a&)&)*
+a$helor of S$ie#$e 8Ho#s9 Mathemati$s is o#e of the %rograms offere' *y Fa$ulty of S$ie#$e Com%uter a#' Mathemati$s The 'uratio# of the %rogram is se"e# semester /uri#g the first si- semesters stu'e#ts are re.uire' to atte#' le$tures a#' tutorials i# $am%us hile the fi#al semester ie the se"e#th semester stu'e#ts ill *e atta$he' to a $om%a#y of their $hoi$e for i#'ustrial trai#i#g O#e stu'e#t $a# o#ly *e atta$he' to o#e $om%a#y o#ly The $om%a#y i#"ol"e' for i#'ustrial trai#i#g $a# *e either go"er#me#t or %ri"ate se$tor The alloa#$e gi"e# to i#'ustrial trai#ee 'e%e#'s o# the $om%a#y?s &uris'i$tio# The 'uratio# for this i#'ustrial trai#i#g is 15 ee(s /uri#g the trai#i#g, the stu'e#t ill *e su%er"ise' *y a su%er"isor from the $om%a#y a#' a le$turer from UiTM At the e#' of the trai#i#g, a re%ort a*out the trai#i#g must *e %re%are' a#' su*mitte' to the fa$ulty As for me, I ha"e $hose# @@ S%ee'mart S'# +h' $om%a#y to 'o my i#'ustrial trai#i#g a#' the *ra#$h I as atta$he' to is lo$ate' at No14A, )usat omersial Ara Am%a#g, Bala# Am%a#g 5=444 Am%a#g, Sela#gor /arul Ehsa# My i#'ustrial trai#i#g starte' o# < Se%tem*er 341; a#' e#'e' o# 3; /e$em*er 341;
1
1.2
Ba<*%o!) o O%*a)&=at&o)
M% L$$ T,&a# :a, Founder & Managing Director 99 Speed Mart Sdn Bhd
@@ S%ee'mart as fou#'e' *y Mr Lee Thia !as a#' o#e of the ra%i'ly groi#g $hai# of refreshi#g #e a#' im%ro"e' mi#iDmar(ets that meets $o#sumers #ee's for gro$eries, offeri#g u#sur%asse' "alue a#' a*solute $o#"e#ie#$e M&""&o)
Our goal is to fulfill $ustomers #ee's *y su%%lyi#g "arious ty%es of 'aily use %ro'u$ts ith reaso#a*le %ri$e V&"&o)
!e stri"e to %ro"i'e $ustomers a# i'eal sho%%i#g e#"iro#me#t that i#$or%orates ith the eleme#ts of time a#' mo#ey sa"i#g Therefore, our sloga# is NEAR # SA>E
O>$%>&$?
To (ee% u% ith our image as o#e of the mar(et lea'ers i# gro$ery mar(ets of Malaysia, e aim to $o#ti#ue the $o#$e%tDorie#te' mi#i mar(et asso$iate' ith 7;442D ty%es of 'aily use %ro'u$ts to all $ustomers
!e are a*le to a$hie"e o%timum e$o#omies of s$ale "ia *ul( %ur$hases of goo's *y le"eragi#g o# a large $hai# su%%orte' *y 7 fullyDi#tegrate' 'istri*utio# $e#tres or(i#g i# sy#ergy ith a# a'"a#$e logisti$ system, there*y a$hie"i#g i#$rease' effi$ie#$y a#' re'u$e' $osts
Together ith our %assio#ate teams, 99 S($$#a%t has from a gro$ery store i# 1@=< gro# to o%e# more tha# ::4 *ra#$hes *y Buly 3417 !e are loo(i#g forar'
3
groi#g e"e# *igger a#' ser"i#g our $ustomers *etter as e"eryo#es fa"orite #eigh*ourhoo' mi#iDmar(et
Our $om%a#y logo re%rese#ts the sho%%i#g e#"iro#me#t i# @@, $om%letes ith trolley a#' 'oi#g our *est to a$hie"e @@ mar(s S)EE/MART %ortrays a fast, easy $o#"e#ie#t store that fo$uses o# .uality a#' s%ee'y $ustomer ser"i$e as ell as $lea#li#ess, ti'i#ess a#' safety
1.3
Ba<*%o!) o D$(a%t#$)t Atta,$
The 'e%artme#t that I as atta$he' to as a *ra#$h o%eratio# 'e%artme#t here I *e$ome ma#ageme#t trai#ee at Ara Am%a#g @@ S%ee'mart?s outlet /uri#g my trai#i#g I ha"e lear#e' a#' 'o#e se"eral tas(s su$h as a ma#agi#g the outlet, * ma#agi#g the staff, $ 'oi#g ma#ager?s %a%eror(, ' re$ei"i#g goo's from 'ire$t su%%lier a#' goo's from arehouse, e retur#i#g goo's to 'ire$t su%%lier a#' arehouse
7
HAPTER 2 ASSIGNMENTS 2.1
Ta"< 1
Re$ei"e goo's from arehouse 2.1.1
I)t%o!t&o)
E"ery ee(, there ill *e 7 lorry tri%s $omi#g to the outlet 8@@ s%ee'mart sho%9 to se#' goo's from the arehouse hi$h are Tues'ay, Thurs'ay a#' Satur'ay O# these 'ays, *efore the lorry arri"e' at our outlet, a staff from the arehouse hi$h is arehouse 7 +ala(o#g Baya ill #otify us through %ho#e a*out the lorry tri% so that e $oul' arra#ge a $ o#"e#ie#t %ar(i#g area to ma(e sure u#loa'i#g of goo's is 'o#e smoothly !he# lorry arri"es, the 'ri"er ill gi"e a# i#"oi$e to the ma#ager a#' the ma#ager ill $he$( the $a*le tights? #um*er at the lorry?s 'oor ith the i#"oi$e serial #um*er to ma(e sure that the $o#tai# of the lorry is i#'ee' for our outlet If it is the same serial #um*er the ma#ager ill the# $ut the $a*le tight a#' o%e# the 'oor There are to $a*le tights that #ee'e' to *e $he$(e' The $a*le tights that ha"e *ee# $ut ill *e %ut i#si'e a %arti$ular re$y$le *ag a#' se#t *a$( to the arehouse *y the same lorry The *ag also $o#tai# i#"oi$es from 'ire$t su%%liers, *ills a#' re%orts
E"ery tri% $omes ith a #e *ag for the
ma#ager U#loa'i#g of goo's from the arehouse $a# *e 'o#e i# to ays, it $a# *e 'o#e either ma#ually or *y usi#g roll $ages For ma#ually, the ma#ager #ee's to $he$( all the goo's i# the i#"oi$e *efore goo's is u#loa'e' After u#loa'i#g all the goo's, the 'ri"er ill the# u#loa' the gree# *o- hi$h $o#tai#e' %remium items, folloe' *y gree# *as(et hi$h $o#tai#e' loose items a#' *la$( *as(et hi$h is "egeta*les After $he$(i#g o# all the goo's is $om%lete, the ma#ager ill the# rite '2o if there is a#y a'&ustme#t #ee'e' to *e 'o#e o# the i#"oi$e *efore se#'i#g it *a$( to the arehouse I# the a'&ustme#t, the ma#ager #ee's to rite the i#"oi$e #um*er a#' $o'e item that has a'&ustme#t The '2o a'&ustme#t also #ee's to *e %ut i#si'e the %arti$ular re$y$le *ag A# outlet is o#ly gi"e# o#e hour to u#loa' goo's ma#ually
:
For roll $ages, the %ro$e'ure is still the same as the o#e 'o#e ma#ually *ut the arehouse gi"e 3: hours to $he$( the goo's If it has a'&ustme#t, ma#ager $a# fa- the '2o a'&ustme#t ithi# 3: hours after re$ei"i#g the goo's It is *e$ause the goo's is i# the roll $ages a#' it is a little har'er to $he$( as $om%are' to the o#e 'o#e ma#ually The ma#ager #ee's to retur# em%ty roll $ages to the arehouse a#' to ma(e sure that the #um*er of roll $ages retur#e' is the same as the #um*er of $ages u#loa'e' !arehouse o#ly gi"e half a# hour time to u#loa' roll $ages A lorry is #ot alays for o#e outlet o#ly, it $a# *e share' ith a#other outlet I# $ase of share' lorry, the ma#ager i# the first outlet, after re$ei"i#g goo's is $om%lete, ill $lose the lorry a#' seal it *a$( ith #e $a*le tight for the #e-t outlet
2.1.2
I#('$#$)tat&o)
After lear#i#g a#' 'oi#g the tas(s, I *elie"e I ha"e the (#ole'ge to im%leme#t the %ro$e'ure he# I am assig#e' to a &o* hi$h re.uires me to ha#'le the %ro$ess of re$ei"i#g or 'eli"eri#g %ro'u$ts I #o u#'ersta#' the im%orta#$e of $he$( list a#' re$or'i#g the items i#"ol"e' It is also $ru$ial to get the #e$essary i#formatio# a*out the %ro'u$ts I am ha#'li#g to a"oi' i#$o#"e#ie#$e a#' error he# 'eali#g ith sto$( $he$(i#g a#' or'eri#g I ha"e also lear# ho $riti$al it is to ma#age the time gi"e# es%e$ially he# you ha"e limite' time to im%leme#t $ertai# tas( a#' he# e-tra se$o#' $oul' $ost the $om%a#y ui$( a#' effi$ie#t ithout $om%romisi#g the .uality a#' meti$ulous#ess i# 'oi#g the or( i# ha#' is the (ey i#gre'ie#ts to a su$$ess %erforma#$e
2.1.3
R$"!'t" a) D&"!""&o)
The results that I get from the tas( is I lear# ho to ma#age the goo's, 'eal ith arehouse, a#' %ro$e'ure re$ei"i#g goo's
;
2.2
Ta"< 2
Retur# goo's to arehouse
2.2.1
I#('$#$)tat&o)
Retur#i#g goo's to the arehouse also folloi#g a sta#'ar' %ro$e'ure A# outlet $a# o#ly retur# goo's o#$e a ee( a$$e%t for "egeta*les >egeta*les $a# *e retur#e' e"ery lorry tri% There are three $ategories of goo's that $a# *e retur#e' to the arehouse, they are either 'amage, e-%ire or ith a%%ro"al Items that alloe' to *e retur#e' to the arehouse are #ot more tha# si- *o-es of "egeta*les or eggs, a#' #ot more tha# : *o-es of %ro$esse' foo' or #o#foo' items Goo's to *e retur#e' ill *e s$a# *y usi#g ha#'hel' s$a##er to re$or' the 'ata Ea$h *o- has its refere#$e #um*er a#' e $a# see it at the ha#'hel' For 'amage goo's, e $a# s$a# goo's u#til the *o- is full a#' #ot too hea"y Ea$h goo's must *e %a$(e' i# a %lasti$ so that the %erso# i# $harge at the arehouse $a# easily se%arate the goo's For e-%ire' goo's, a *o- $a# o#ly $o#tai# ; ty%es of goo's *ut #ot re.uire' to %a$( it se%arately i# %lasti$s Other tha# 'amage' or e-%ire' goo's, other goo's to *e retur#e' ha"e to ha"e the a%%ro"al #oti$e from area ma#ager After s$a##i#g, %a$(i#g a#' %utti#g i# *o-es are 'o#e, the *o-es ha"e to *e seale' a#' the #ame of outlet here the goo's $ome from, outlet $o'e, 'ate of s$a#, 'ate retur#, refere#$e #um*er a#' remar( are to *e ritte# o# the ea$h *o- The ma#ager ha"e to %ut the s$a##i#g re$or' sli% or re$ei%t o# the *o-es for the lorry 'ri"er to sig# All retur#i#g goo's ha"e to *e s$a# o#e 'ay *efore the lorry tri%
5
2.2.2
R$"!'t a) D&"!""&o)
The %ro$e'ure of retur#i#g goo's to arehouse has taught me that retur#i#g a#ythi#g e a$.uire' $a# o#ly *e alloe' o# $ertai# $o#'itio#s Goo's $a##ot *e easily retur# *e$ause it ill i#$rease the $ost of the $om%a#y This is to sho that the ma#ager has to ma(e a $arefully $o#si'eratio# es%e$ially 'uri#g sto$( $he$(i#g so that the goo's or'ere' are hat the outlet really #ee' A mista(e 'o#e *e the ma#ager or staff i# $harge' ill $ost time, e#ergy a#' i#$o#"e#ie#$e to other or(ers i# the outlet as ell as the arehouse The amou#t of goo's or'ere' also has to mat$h ith the $o#sumer $o#sum%tio# to a"oi' too mu$h e-%ire' items
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HAPTER 3 ONLUSION AND REOMMENDATIONS
3.1
B$)$&t o t,$ a""&*)#$)t"
The assig#me#ts ha"e *ee# "ery *e#efi$ial to me +oth tas(s that I ha"e lear#e' a#' 'o#e at @@ S%ee'marts es%e$ially the system a#' the %ro$e'ure to ha#'le the 'ayDtoD'ay o%eratio# at the outlet hi$h #o ha"e rea$he' <44 outlets %ro"es that their ay of 'oi#g *usi#ess is "ery effi$ie#t The (#ole'ge I gai#e' from this assig#me#t oul' 'efi#itely *e useful to me i# 'oi#g my &o* i# future either i# other $om%a#ies or may*e my o# *usi#ess
3.2
S!##a% o I)!"t%&a' T%a&)&)*
This i#'ustrial trai#i#g ha' taught me ma#y thi#gs es%e$ially retail area *ut also ho I or( ith other %eo%le I ha"e e-%erie#$e' a real life or(i#g e-%erie#$e, 'eali#g ith real %eo%le a#' or(i#g ith real $oDor(ers I ha"e lear#e' a*out 'is$i%li#e, time ma#ageme#t a#' the $o#se.ue#$es of e"ery 'e$isio# I ta(e I ha"e also lear#e' *usi#ess ma#ageme#t, loo(i#g i#to area that ill i#$rease sales, %ro'u$t mar(eti#g hi$h through all these ha"e i#$rease' my $ommu#i$atio# s(ill a#' selfD$o#fi'e#$e !ith all the e-%erie#$es I gai#e' from 'oi#g the i#'ustrial trai#i#g at @@ S%ee'mart, I 'efi#itely re$omme#' that this $ourse or( to *e $o#ti#ue' to gi"e stu'e#ts the e-%erie#$e they most #ee'e' *efore they em*ar( o# their real &o*s a#' or(i#g life
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