• Implement quick hits and highlight successes • Ensure the individuals and leaders reinforce the new behaviour • Build feedback mechanisms • Celebrate
• Acknowledge feelings and empathise • Give people as much information about the change as possible • Say what will not change • Tr Treat eat the past with respect • Help others see the gap
• Provide focus and direction • Strengthen people s connections to one another ’
• Provide the individual with a specific role in the change process • Provide leadership and tenacity
