4 - Akiko Miyama 26 TOCPA Japan 19 May 2016 v1 Eng Upgr

26th International Conference of the TOC Practitioners Alliance - TOCPA www.tocpractice.com

19-20 May 2016, Fukuoka, Japan

TOC思考プロセス実践の私の１３年間〜新⼊社員、結婚、転職、育児を⽀えてくれたマネジメントツール〜

13 years of experience on using TOC Thinking Processes for my life 宮間明子 Akiko Miyama 19th May, 2016

宮間明子 Akiko Miyama ⾦融機関において営業業務、アナリスト業務を経験したのち、コンサルティング会社で経営コンサルティング業務に携わる。現在は2児の⺟として育児に専念している。人生の各場面でTOC思考プロセスを使うことで仕事のパフォーマンスや⾃分⾃⾝の幸福度を⾼めてきた。

Akiko Miyama worked as a salesperson and as an analyst at a financial association, and then worked as a consultant at a management consulting firm.

[email protected]

Now she has left the jobs and cares two early children at home. She applied TOC Thinking Processes to various problems on her life, and enhanced her performance and the senses of well-being.

www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

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I used MT on my various problems in my life. Life Events 2003, I first started to work. 2009, I left the job and got married.

Analyses used MT Ⅰ A cloud of a fresh recruit Ⅱ A cloud of whom with complaints with the present situation

2011, I started to work again. Ⅲ A cloud of a MT beginner 2012, I first gave birth.

Ⅳ A branch of a mother of a baby Ⅴ A cloud of a wife Ⅵ A cloud of a mother of a early child

2016, Current www.tocpractice.com

Ⅶ An analysis about problems and appraisal 26th International Conference of the TOC Practitioners Alliance - TOCPA

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Ⅰ A cloud of a fresh recruit

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The time of this analysis Life Events 2003, I first started to work. 2009, I left the job and got married.






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The first situation of my work

I graduated my university and I motivated to work. But… I could not deal paperwork well. Frequently I was reprimand by my boss. I could not blend in with my office.

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When I first met MT, I made this cloud.

B： I accelerate my paperwork.

D： I ask seniors when I don’t know how to do the paperwork.

C: I keep good relationship with seniors.

D’： I don’t ask seniors when I don’t know how to do the paperwork.

A： I improve my performance in my job.

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I put this dilemma on the cloud. I don’t know how to do my paperwork. If I ask the senior, he will tell me. I want to ask. dilemma

He will feel bad if I ask without using the manual, because he is so busy.

manual

I can’t ask.

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Upgrade of the cloud

B： I accelerate my paperwork.

D： I ask seniors when I don’t know how to do the paperwork.

C: I protect my selfrespect.

D’： I don’t ask seniors when I don’t know how to do the paperwork.

A： I work with comfort.

Pre-upgrade need C ; I keep the good relationship with seniors. www.tocpractice.com


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I found my inner mindsets when I was upgrading the cloud.

I feel ashamed and chagrined to ask seniors.

If I make efforts very much, my ability will increase.

I felt like a student.

www.tocpractice.com

To ask to a senior is like cribbing in an examination.


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The solution of the cloud

B： I accelerate my paperwork. A： I work with comfort.

Solution; I have a mindset that I don’t need to feel ashamed to ask seniors. And I know how to ask to have them be glad to tell me.

C: I protect my self-respect.

www.tocpractice.com


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A mindset and a behavior after the analysis

Communication is most important for a member of society.

I read the manual but I couldn’t understand here. Can I ask how to do about this paper? •

After this analysis my performance of work was improved dramatically.

•

I became to have good relationships with seniors and bosses.

•

They gave me many chances. And my career life became so fulfilled.

www.tocpractice.com


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What I did to learn MT

•

But I had another distress for 5 years.

•

I wanted to learn MT more, but I did not have good chances.

•

I made clouds in my way, but I could not get good solutions.

• ジュントスさん主催のワークショップに参加 •

In 2009 I had a chance to join MT workshop put on by Juntos, and I learned how

• MTクラブの設立

to use MT tools accurately from Mr. Oded Cohen and Ms Jelena Fedurko.

•

After that I made a group to study MT named “MT Club”, and I asked Mr. Shiratsuchi to join it.

•

On MT Club I have practiced MT, and I have built up my skill.

www.tocpractice.com


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I could speed up my improvement. Life Events 2003, I first started to work. 2009, I left the job and got married.

Analyses used MT Ⅰ A cloud of a fresh recruit

MT workshop

Ⅱ A cloud of whom with complaints with the present situation

2011, I started to work again. Ⅲ A cloud of a MT beginner 2012, I first gave birth. Ⅳ A branch of a mother of a baby Ⅴ A cloud of a wife Ⅵ A cloud of a mother of a early child 2016, Current www.tocpractice.com


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Ⅱ A cloud of whom with complaints with the present situation

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The first situation of my married life I loved to work and I hoped to keep my career on my life. But my husband had the other thought. He desperately wanted me to leave my job. So I left my job and got married with him. But I couldn’t abandon my career life. So I had studied to take a certification exam. But I thought “ If I pass the exam, maybe I will not have a job.” My everyday life was melancholy, and I couldn’t have hope on my own life. www.tocpractice.com


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I made this cloud.

B： I enjoy my everyday life.

D： I face the reality (I am a full-time housewife).

C: I self-actualize. ( I have career on my life)

D’： I don’t face the reality (I am a fulltime housewife).

A： I have a fulfilled life.

www.tocpractice.com


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I put this dilemma on the cloud.

If I don’t face the reality that I am a fulltime housewife, I feel melancholy everyday. I have to face dilemma

If I become a full-time housewife, I will not have good career in my life. I can’t face

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I am a jobless person, not a housewife! 19


B： I enjoy my everyday life. A： I have a fulfilled life.

Solution: I face the reality that I am a full-time housewife, and I know the way to selfactualize, and I can enjoy this situation.

C： I selfactualize. ( I have career in my life)

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I had to leave this mindset.

OR

I or my husband must be sad about my career.

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I had to have this mindset.

There must be a job that both I and my husband are glad when I get .

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I behaved like this to change my own mindset. It was so difficult for me to change my mindsets. So I tried to say to my husband like these. You and I are as one! It is the most important thing for you that I am in a good humor!

And then, gradually I could accept the new mindset. And perhaps my husband also accepted the new mindset.

www.tocpractice.com


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After the change of mindsets

There must be a job that both I and my husband are glad when I get.

An acquaintance who works on a management consulting firm asks me to join them, and I want to accept it. But If you oppose it, I don’t accept it. Also after I will join them, if you come to want me to leave the job, I will leave it soon.

OK. I don’t oppose it.

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Ⅲ A cloud of a MT beginner

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When I entered the consulting firm, I hoped like this.

If I work this company for a few years, I will be accepted by co-workers and bosses adequately. After that I want to try TOC consulting at this company.

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At the first consulting project

I will advance this strategy to our client, so please get the data and make papers.

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If our client accept her strategy, the company will be bad. If we use MT, we will get a good strategy.


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I made this cloud.

B： I improve our project.

D： I suggest to my boss to use MT.

C: I respect my boss.

D’： I don’t suggest to my boss to use MT.

A： I get successful at this project.

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If we make a strategy using MT, our project will be successful. I want to suggest dilemma

It is rudeness that a new face suggests to a richly experienced boss to use a new tool. I can’t suggest

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B： I improve our project. A： I get successful at this project.

Solution: I quite to try to suggest MT, and I follow out the tasks which my boss dictates using the way which my boss dictates speedy and accurately.

C: I respect my boss.

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My behavior before the analysis

IF I make a strategy using MT….

I had not worked on working time.

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My mindset and behavior after the analysis

I have to use MT to carry out my tasks.

I made the paper as directed.

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And then

•

At the next project I was asked to perform the following tasks. Facilitator of meeting • ジュントスさん主催のワークショップに参加 Support to make strategies

• •


As the task area was getting wider, chances to using MT were getting wider. And I could improve my performance using MT.

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Ⅳ A branch of a mother of a baby

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A predecessor’s experience

Why I was annoyed? Her baby cried at night.

She first gave birth one year earlier than me. And her husband told me her experience and analysis.

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She made this branch

I was annoyed.

I was hungry at night.

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I was not annoyed.

My baby cried.

I was not hungry in the daytime.


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The solution of the branch

Solution: I prepare something to eat at night.

I was annoyed.

I was hungry at night.

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I was not annoyed.

My baby cried.


I was not hungry in the daytime.

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I cleared away these stresses.

•

I faced these stresses after I gave birth. My baby doesn’t sleep at night. My baby doesn’t eat baby foods. My baby plays with foods.

• ジュントスさん主催のワークショップに参加 My baby cries and I don’t know the reasons. And others • MTクラブの設立 • When I was annoyed by my baby, I always made a branch in my head. • And I changed mindsets, sometimes I introduced something new easy way not to be annoyed. • Quickly I cleared away the stresses.

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Ⅴ A cloud of a wife

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The situation was changed because of the analysis.

In 2012

In 2009～2010 A cloud of whom with complaints with the present situation

• I could not enjoyed everyday life.

• I was enjoying everyday life .

• I was frustrated with my husband‘s thought.

• I was not frustrated with my husband.

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The reasons I had to look for some problems.

•

I hoped to work with something related to TOC someday.

•

So I had to skill up my MT practice. In order to practice MT I had to find some

•problems ジュントスさん主催のワークショップに参加 (UDEs) first. •

wrong to deal with others problems, so I had to find some problems in my •It isMTクラブの設立 area of responsibility.

•

But I could not find the problems.

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The way to find problems (UDEs)

•

time I was taught a below thing at MT Club. •At such ジュントスさん主催のワークショップに参加

•

Sometimes there is a UDE in a situation we think “nothing can be done” and don’t

• MTクラブの設立 care.

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I found a small problem.

I want my husband to reduce expenses a little more.

I had a small stress.

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I made this cloud.

B： I ensure to gain respect for me.

D： I push my opinion through against my husband’s life style.

C： I respect my husband.

D’: I bottle up my opinion to take up my husband’s life style.

A： We are a good married couple.

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If I don’s say my complaint to my husband, he will never change, and I will not able to gain respect for me. I want to say dilemma

My husband has his thought, so I have to respect it. I can’t say

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A： We are a good married couple.

B： I ensure to gain respect for me.

Solution: I translate my husband’s and my WANTs to NEEDs, we share the NEEDs, and we decide our actions.

C： I respect my husband.

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The meaning of the solution _1

WANT

WANT

I or my husband have to exercise patience.

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The meaning of the solution _2

NEEDs

If we share our NEEDs, we can share our actions.

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The case which our wants were different.

I want him to reduce expenses a little more.

I want to buy what I want freely.

There is little money in my free account, so please put some money into it from our main account.

Oh! Little more?? OK. I will do it.

www.tocpractice.com

We behaved with modesty each other, and we had small stresses each other.


52

I considered about our household economy with NEED.

•

The NEED of managing a household economy is “ the family live in relief with

•comfort.” ジュントスさん主催のワークショップに参加 • •

To fill the NEED I have to understand the actuals of our household economy.


I marshaled the stocks and the flow, and it became apparent that our household economy had no problems.

www.tocpractice.com


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The reason I had wanted my husband to reduce his expenses

My husband expenses are more than the average.

The average of pin money of Japanese salaried workers is…

www.tocpractice.com

I am not a good housewife because I can not manage our house economy rightly.


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My mindset and behavior after the analysis I showed the papers about our household economy to my husband, and we discussed it. We manage our household economy to live in relief with comfort.

Our household economy has no problem now. When the situation is changed, let’s check again. And if it has any problems, let’s review our consumption behaviors. Yes. I have same feeling.

www.tocpractice.com


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POOGI I learned on the workshop of MT POOGI performance

MT

MT time www.tocpractice.com


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I made POOGI come true.

• •

Sensation of happiness Performance as a wife to my husband

A cloud of a wife

A cloud of whom with complaints with the present situation

2010 www.tocpractice.com

2012


time 57

Ⅵ A cloud of a mother of a early child

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Ⅳ A branch of a mother of a baby (My first child was 0 year old.) Ⅴ A cloud of a wife Ⅵ A cloud of a mother of a early child (My first child was 3 years old) Ⅶ An analysis about problems and appraisal


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I faced problems I can’t clear away with a branch. As my child grew up, I became to face problems I can’t clear away with a branch. For example I had to brush teeth of my child, but he didn’t like to open his mouth.

Open your mouth like a hippo!

Open your mouth soon, or no desserts evermore.

20 minutes later

I don’t want to say like this, because I am threatening my child.

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A cloud of a mother of a early child I made this cloud when my child was 3 years old.

B： I respect my child.

D： I let my child do what he want.

C： I ensure to gain respect for me.

D’： I force my child to do what I want him to do.

A： We are good motherand-child.

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I must not force my child to do what he refuse, if I want to respect my child. I have to let my child do what he want.

dilemma

If I don’t brush teeth of my child, he will get cavities. So I have to force my child to open his mouth. I can’t let my child do what he want.

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A： We are good mother-andchild.

www.tocpractice.com



Solution: I define my acceptable ranges about my child’s behaviors, and I clear out the reasons I set them by myself. And I make my child understand the ranges and the reasons preliminarily.


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Early child’s behaviors are in the parents’ acceptable ranges. A parents’ acceptable range •

Early children act with things which their parents gave in the places where their parents accepted.

•

If parents really want to change their children’s behaviors, they can control them.

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If the parents’ acceptable range moves… A parents’ acceptable range

No more!!

•

Children can’t understand where is a real acceptable range.

•

And when a child exceed the real acceptable range, the parent get angry.

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If the parents’ acceptable range is defined… A parents’ acceptable range I can’t accept your request.

•

When Children understand where is a real acceptable range, ordinarily they don’t exceed it .

•

If a child exceed the range, the parent can say “I can’t accept your request.” firmly.

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The meaning of “respect”

•

To accept wants of other persons and let them do it

•

To deal with wants of other persons as if they are valued To acknowledge wants of other persons. If we can’t accept the wants without change, we have to explain the reasons until they understand.

＝ Respect

＝

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•


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To respect early children

•

Respect

•

＝

To deal with wants of other persons as if they are valued To acknowledge wants of other persons. If we can’t accept the wants without change, we have to explain the reasons until they understand.

In case the other persons are early children it is difficult to make them understand the reasons right there.

We have to make them understand the reasons preliminarily .

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My mindsets before the analysis.

•

•I canジュントスさん主催のワークショップに参加 apply the solution of the cloud of a wife to mother’s problems.

•

to share NEEDs and WANTs with my child. •I have MTクラブの設立

www.tocpractice.com


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My mindsets after the analysis

•

Parents and their children have different standpoints, and there are different way to respect as the each standpoints.

•

In case parents and their early children if parents set appropriate acceptable ranges and make the children understand the ranges and the reasons why the ranges was set preliminarily and make the children change their actions, when the children almost exceed the ranges, the parents’ actions have respect for the children.

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The operation of the solution

I brood my acceptable range, and set a rule.

I explain the rule and the reasons to my child and ask for feedbacks.

I entertain the feedbacks and lock in a rule.

I apply the rule austerely. However, I always take requests of change of the rule, and I change the rule as needed and apply the new rule from the next day.

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I made this rule first.

A rule of brushing of teeth： My child must open his mouth widely without resistances, or no dessert on the next meal.

We observe our rule.

•

I distress myself very much and talked with my 3-year-old child very much and made this rule.

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My child’s feedback about the rule

We can review our rule. Do you want this rule or not?

I want this rule, because I can brush my teeth well.

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The rules I have set

•

My child must open his mouth widely without resistances, or no dessert on the

•nextジュントスさん主催のワークショップに参加 meal. •

child must start to go home at time I •MyMTクラブの設立

•

My child have to follow the everyday time schedule I made.

www.tocpractice.com

appointed when we are playing outside.


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Effect of the implementation of the solution

•

I became to be able to make my child do what he have to do (eating, changing his clothes, going home, taking a bath, sleeping) in my control.

•

•I became ジュントスさん主催のワークショップに参加 to be able to play with my child at full power on playing time.

•

quality of my domestic affairs went up.(I became to •TheMTクラブの設立

be able to clean up

everyday because we have a clean up time on our everyday time schedule.) •

My stress was reduced substantially.

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Ⅶ An analysis about problems and appraisal

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Assumption of the cloud of a mother of a early child






Assumption of C-D’：： A mother who can’t control her child’s request is not good. www.tocpractice.com


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The assumption bred this behavior

A mother who can’t control her child’s request is not good.

It is a closing time now. Go home soon!!

A staff of a play area for early children

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I reflected on my behavior.

I did not want to discommode the staffs, but I wanted to keep away the situation the staff saw me as a bad mother. So I forced my child to go home soon. If I put away this assumption, I can stop this kinds of behaviors.

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The solution against the assumption Assumption of C-D’： “A mother who can’t control her child’s request is not good.” Solution: “Competence of a mother is not always appraised with reference to whether the mother can control her child’s request or not.” I wrote this solution, but I couldn’t consent it. I thought: “Competence of a mother is appraised with reference to whether the mother can control her child’s request or not.” When I can’t consent a MT Solution, I always write my thought logically, and I try to find a irreconcilability in the account.

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I wrote my thought which I threw out the solution. A cloud of a mother of a early child B： I respect my child.





Almost all mothers of early children have the same cloud and want to fulfill both need B and C. And who can fulfill both of them is a mother with strong ability. When a mother can’t control her child, she doesn’t fulfill need C. In fact she has some problems. In other words her appraisal is low. www.tocpractice.com


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I had to review this logic.

One has some problems ＝ One’s appraisal is low

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I reviewed the mind of POOGI. POOGI.

performance POOGI

problems

problems

problems time I find the fact ”People always have some problems.” www.tocpractice.com


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I found my fault in my logic.

One has some problems ＝ One’s appraisal is low This logic includes a fault. Correct thought is People always have some problems without any relation to their appraisal. When I found the thing, I found below thing, too. We don’t need to despair of current situation or feel shame , if we have some problems.

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What is appraisal?

What I can do

What I can do

•

What I can’t do

What I can’t do

＝appraisal

＝appraisal

Appraisal is to visualize “what I can do “ and “what I can’t do” to improve a performance.

•

In other words it is a way to know a current situation accurately.

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The meaning of “current appraisal”

• Future appraisal

If we implement POOGI, current appraisal must be higher than past one, but it will be felt low in

Current appraisal

the future because we will have improved.

Past appraisal

•

In fact current appraisal is just “current appraisal”, and it is not right we feel it “high” or “low” absolutely.

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Errant ways to use appraisal

•

Appraisal is a way to improve our performance, and we must not be swayed by it. we are swayed by appraisal > •< Examples ジュントスさん主催のワークショップに参加 We feel down because of a low appraisal.


We don’t make efforts because we content ourselves with current appraisal. We cover loophole to get higher appraisal than real one.

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The solution I got because of my analysis

Assumption of C-D’： “A mother who can’t control her child’s request is not good.”

Solution I got because of my analysis: “I accept my current appraisal ( what I can do and what I can’t do) and can always improve . ( I never cover loophole to get higher appraisal than real one.)”

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1. 2. 3.

not to be angry at myself about what I can’t do. • I became ジュントスさん主催のワークショップに参加 I became to find what I can’t do easily.


I became to accept what my child can’t do and lead him to his improvement.

www.tocpractice.com


90

My mindsets before the analysis

I am shaping well. I am happy.

www.tocpractice.com

Knowing some problems

I am not good at all.


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My mindsets after the analysis

People always have some problems.

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Knowing some problems

People always have some problems


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1. 2. 3.

not to be angry at myself about what I can’t do. • I became ジュントスさん主催のワークショップに参加 I became to find what I can’t do easily.



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My behavior before the analysis

I have to finish laundry.

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Change your clothes. Hurry up, or we will be late.


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My behavior after the analysis

I am not good at making an arrangement to go out, so I must have elbow room in my plan.

www.tocpractice.com

It’s time to change your clothes. I see your changing, so show me.


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1.

I became not to be angry at myself about what I can’t do.

2.

I became to find what I can’t do easily.

3.


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My behaviors before the analysis

Usually

Sometimes

There is no problem if you have an accident. I wipe your peepee.

No! You have to wee-wee in the toilet.

I felt both words were not good, but I could not find alternative words. www.tocpractice.com


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My behavior after the analysis

You did wee-wee on the floor. You will be able to do wee-wee in the toilet by little by little.

After the analysis I became to say these words, and I feel good about my words. www.tocpractice.com


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I will carry on my POOGI as a wife and as a mother. Life Events 2003, I first started to work. 2009, I left the job and got married.






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4 - Akiko Miyama 26 TOCPA Japan 19 May 2016 v1 Eng Upgr

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