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Technical Education and Skills Development Authority
TRAINEE’S RECORD BOOK
I.D. Trainee’s No. 1214
NAME
: _______________
QUALIFICATION
: Housekeeping NCII
TRAINING DURATION
: 400hrs
TRAINER
: ________________
Instructions: This Trainees’ Record Book (TRB) is intended to serve as record of all accomplishment/task/activities while undergoing training in the industry. It will eventually become evidence that can be submitted for portfolio assessment and for whatever purpose it will serve you. It is therefore important that all its contents are viably entered by both the trainees and instructor. The Trainees’ Record Book contains all the required competencies in your chosen qualification. All you have to do is to fill in the column “Task Required” and “Date Accomplished” with all the activities in accordance with the training program and to be taken up in the school and with the guidance of the instructor. The instructor will likewise indicate his/her remarks on the “Instructors Remarks” column regarding the outcome of the task accomplished by the trainees. Be sure that the trainee will personally accomplish the task and confirmed by the instructor. It is of great importance that the content should be written legibly on ink. Avoid any corrections or erasures and maintain the cleanliness of this record.
This will be collected by your trainer and submit the same to the Vocational Instruction Supervisor (VIS) and shall form part of the permanent trainee’s document on file. Thank you NOTES: _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __
_______________________________________________________ _ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ Unit of Competency: 1. PROVIDE HOUSEKEEPING SERVICES TO GUEST Learning Outcome
Task/Activity Required Learning Activity on:
Handle housekeepi ng requests
1.
Housekeeping and Front Office forms
2.
Codes and regulations
3.
Handle queries through telephone, fax machine, internet and email
Date
Accomplished
Instructors Remarks
4.
5.
Interpersonal skills: Communicatio n and listening skills Upselling and selling techniques
Learning Outcome
Task/Activity Required Discussion on:
Set up equipment and trolleys
1.
Types and uses of cleaning equipment
2.
Types cleaning materials and supplies and their uses
3.
Classification of cleaning tools, equipment and materials according to their uses and care
4.
Setting-up of trolley/ caddy with cleaning materials according to needs and establishment standards.
5.
Safety measures in handling different cleaning equipment and chemicals
Learning Activity on: 1.
Advice guests on room and housekeepi ng equipment
2.
3.
Trainee’s Signature Trainer’s Signature
Tact and courtes y Prompt and proper attentio n Correct usage of equipm ent
chemical agents and equipment needed in cleaning guest room 2.
Procedures on cleaning guest room a. occupie d/vacan t b. ceilings and floorings c. lanai area d. furnitur e and fixtures e. bed
3.
Procedures in cleaning furniture and fixtures
4.
Procedures in cleaning bathroom and toilet
5.
Identifying pests and applying proper control
6.
Procedures in
Learning Activity on: 1.
Codes and regulation
2.
Basic phraseologies in housekeeping
3.
Housekeeping reports, checklists and forms
Learning Activity on:
Make up beds
Clean and clear rooms
1.
Types and sizes of linens, pillows and bed sheets
2.
Procedures in making up beds and cots
3.
Color harmony
Learning Activity on: 1.
Materials, tools,
mixing sanitizing agents 7.
Sanitizing rooms and bathrooms
8.
Replenishing room and bathroom supplies and amenities
9.
Safety measures in cleaning
10. Home management practices 11. Cleaning motion in guest room
Clean and store trolleys and equipment
Learning Activity on: 1.
2.
procedures and establishment standards.
Types of cleaning materials and equipment Cleaning and keeping cleaning materials and equipment according to manufacturer’s operating
3.
Safe keeping practices in accordance with establishment standards
Trainee’s Signature
______________________________
Trainer’s Signature
______________________________
Unit of Competency: 3. CLEAN PREMISES Learning Outcome
Select and set up equipment and materials
Task/Activity Required
Discussion on: 1.
Common equipment and cleaning chemicals and agents and their usage in accordance with manufacturer’s
Date Accomplishe d
Instructor s Remarks
instruction 2.
3.
4.
5.
Identification and treatment of common hazards in the work area
cleaning public bathrooms
Clean wet and dry
Common protective clothing and materials and their appropriate use.
1.
Procedures in
3.
Procedure in cleaning function rooms
4.
Procedure in cleaning kitchen
5.
Cleaning storage areas
Learning Activity: 1.
Procedure in wiping down and cleaning of cleaning equipment, tools and materials
2.
Procedure in washing and rinsing equipment and tools
Maintain and store cleaning
Learning Activity:
Procedures in Cleaning public areas (internal and external), private lounge areas and balconies
areas
Occupational health and safety requirements
Checking safety and working conditions of cleaning equipment in accordance with manufacturer’s instruction and establishment operating standards
2.
equipment and
chemicals
3.
Procedure in drying out and sanitizing cleaning equipment, tools and materials
4.
Procedure in dismantling and re-assembling cleaning equipment in accordance with manufacturer’s instruction.
5.
Routine maintenance and preventive maintenance programs in accordance with safety and security procedures and establishment operations
Trainee’s Signature
______________________________
Trainer’s Signature
______________________________
Unit of Competency:
4. PROVIDE VALET SERVICE Learning Outcome
Task/Activity Required Learning Activity on:
Display professiona l valet standards
Ensure proper handling of guest’s property
1.
Basic contact lists and details, and basic customer preference profiles.
2.
Communication phrases of valet service provider with guest in accordance with establishment standards
3.
Personality development: Grooming and personal hygiene
Learning Activity on: 1.
Procedure in unpacking, storing and packing of guest luggage in accordance with guest
Date Accomplishe d
Instructor s Remarks
instructions. 2.
3.
4.
5.
6.
Procedure in pressing and presenting guest’s clothes ready for use.
Trainee’s Signature
_________________
Trainer’s Signature
_________________
Identify cleaning materials and supplies appropriate for shoes based on material of shoes.
Unit of Competency:
Cleaning and preparing guest’s shoes in accordance with establishment standards Basic darning and mending for clothing and linen and repair of other accessories. Protocols for ensuring optimum privacy and confidentiality for all guests.
5. LAUNDRY LINEN AND GUEST CLOTHES Learning Outcome
Process laundry items
Task/Activity Required
Learning Activity on: 1.
2. 3. 4.
5.
Sequence of guest laundry service or Launderin g process Laundry methods Stains treatment Cleaning agents and chemicals used Laundry equipment
Date Accomplish ed
Instructo rs Remarks
Learning Activity on:
Package and store laundry items
1.
Procedures in packaging and presenting guest laundry
2.
Procedures in storing guest laundry in accordance with establishment standards or guest request
