Creating breakthrough with ToC thinking Harri Heikura 9.3.2017
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
1
Harri Heikura Is development coordinator at Fira. Since the student at Tampere University of Technology the core question has always been “thinking out of the box”.
During four years at Fira the path is now clear: combining the principles of Eliyahu Goldratt and human behavior with pure passion.
[email protected] +358 40 5800 401 www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
2
TO CREATE BREAKTHROUGH YOU NEED
RIGHT PEOPLE WITH RIGHT THINKING AND RIGHT TOOLS. TO DO THAT YOU NEED TO IMPLEMENT TOC AS A HOLISTIC WAY OF THINKING.
Agenda 1
Background and our goal
5 min
2
ToC thinking at the process
10 min
3
Choosing co-working model
5 min
4
Time to execute the case project
5 min
5
Let’s reveal the results
5 min
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
4
Agenda 1
Background and our goal
2 3 4 5
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
5
What is a pipe line renovation? Phases of renovation: 1. Demolision 2. New technics • Electricity • Plumbing • Water lines • Heat pipes 3. Facelifting apartments and basements
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
6
Traditional way of contracting Where is focus if the assumption is that you can not focus on each one?
Cost
Quality
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KukonAskel
Time
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
7
Which is the most common way?
Price
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KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
8
How traditionally it goes.. Focus is on whole pipelines because “mass production is the cost effective way”
Normally pipeline renovation takes 12 weeks to be completed
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
9
About the progress
However, one home (=piece) proceeds when the whole pipeline proceeds
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KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
10
Effective?
% of total 12 weeks each bathroom was empty. www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
11
The change is needed
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
12
Our mission Correcting the system that does not work
Pipeline renovation in 2 weeks instead of 12 weeks
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
13
”When the focus is right, every goal can be achieved” Cost Safety
Customer satisfaction
Quality
Time Team spirit
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
14
Let’s focus right…
Throughput
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KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
15
..to make the bathrooms flow
2 weeks instead of 12 weeks without doing tasks any faster www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
16
Agenda 1 2
ToC thinking at the process
3 4 5
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
17
Using the Intermediate Objectives Map The Intermediate Objectives (IO) Map makes Current Reality Trees, Evaporating Clouds and Future Reality Trees much easier and faster to construct. A well-thought-out IO Map at the beginning of a thinking process analysis will lead to consistently better logic trees, too.
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
18
Defining the solution with IO Map…
Problem 1 Problem 8
Problem 2
Problem 7
The Goal Problem 3 Problem 6
Problem 4 Problem 5
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KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
19
…defining the solution with IO Map…
Solution 1
Solution 8
Problem 8
Problem 2
Solution 2
Solution 7
Problem 7
Problem 3
Solution 3
Solution 6
Problem 6
Problem 4
Solution 4
Solution 5
Problem 5
Problem 1
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KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
20
…to understand how our goal can be achieved 2 week throughput
Goal In order to have… I must have…
Critical Success Factors
Syncronation of projects
Place-time plan completed
Fullkit completed
Team organized
Leadership system implemented
In order to have… I must have…
Necessary Conditions
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Sub task 1
Sub task 1
Sub task 1
Sub task 1
Sub task 1
Sub task 2
Sub task 2
Sub task 2
Sub task 2
Sub task 2
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
21
An example: logistics
Step 1: Logistics plan is created
Step 2: Materials are scheduled with supplier
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KukonAskel
Step 3: Materials are organised at supplier H. Heikura
Step 4: Materials are checked at supplier
Step 5: Right materials are JIT at site
31st International Conference of the TOC Practitioners Alliance - TOCPA
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Agenda 1 2 3
Choosing co-working model
4 5
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
23
Abandoning traditional contracting models
2 weeks is not possible without intense co-operation www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
24
Choosing design & build model… Old school
Planning Executing Solving how executing can really be done, alone
BR1
BR2
New way
BR3
BR4
Planning Solving how executing can really be done, together
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BR5
KukonAskel
H. Heikura
Executing
31st International Conference of the TOC Practitioners Alliance - TOCPA
25
… with alliance integration
Stake holders
Engineers
Contractors (main and subs)
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
26
Agenda 1 2 3 4
Time to execute the case project
5
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
27
When everything is well planned the execution is just how work procees… … and react when it is not
enjoying
immediately
Together. www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
28
Work is scheduled one hour based
Not only knowing when the task must be done but also who is going to do the task and how
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
29
Every problem is solved immediately •
Problems about customer’s choices
•
Details about planning
•
Problems about activities (tasks)
•
Problems about workers
•
Problems about materials
Together.
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
30
Agenda 1 2 3 4 5
www.tocpractice.com
Let’s reveal the results
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
31
How did it go? The publicly noticed two weeks pipeline renovation was a success!
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
32
What did we learn? #1 ”Impossible” was possible because of intense co-operation #2 When the goal is enough tough, things must be planned well #3 When the goal is enough tough, people focus on right things #4 faster throughput is not more expensive #5 It is not about tools or luck, it is just about the attitude
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
33
What about customer intimacy?
+
+ n
Making pipeline renovation faster doesn’t mean going far from customer… www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
34
What about customer intimacy?
NPS +85
The question is to make bathrooms faster with individual choices www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
35
Thank you!!
www.tocpractice.com
KukonAskel
H. Heikura
31st International Conference of the TOC Practitioners Alliance - TOCPA
36
