17201622612Sample_SSA IPMS Scorecards

IPMS Score cards for the Executives of the SSA Head of SSA DGM (CFA) AGM(Sales) CFA CFA AGM(Nw plg) CFA CFA SDE EP SDE W&T SDE Civil SDE BP SDE MM SDE SWI SDE BB DE (M!e) CFA

SDE G"o#ps

AGM (T"a$s%issio$) (T"a$s%issio$) CFA CFA AGM( T"a$s%issio$ T"a$s%issio$ Plg) Plg) CFA CFA

SDE TN I$sallaio$ I $sallaio$

AGM(T"a$s%issio$ AGM(T"a $s%issio$ M!e) CFA CFA

SDE T'%$ M!e

DE I$doo"

SDE INT

DE #doo"

SDE ET

AGM CSC

SDE CSC SDE CMM

DGM (CM) AGM(Sales) CM AGM(Nw plg & pe"aio$s) pe"aio$s) CM AGM(Nw plg) CM CM AGM(Nw p$s) CM

AGM(H*+Ad%i$)) AGM(H*+Ad%i$

SDE H*+Ad%i$ SDE GEN

SDE IT AGM EB

SDE EB

SDE IT AGM EB

SDE EB

,T MM ,T SWI ,T BB ,T G"o#ps

,T TN I$sallaio$

,T T'%$ %!e

,T INT

,T E'l

,T CSC

,T GEN ,T EGA

GroupName

DIMENSIO N

KPI DESCRIPTION

MID WEIGHT PL_GOO VERY_G TERM AGE D OOD TARGET

PL_EXCEL

Group Name: Consumer Fixed Access Consumer Fixed Access Financial

CFA Revenue - Basic !!" #C$" %A&" etc'( Rs' Cr'(

2)

Consumer Fixed Access Consumer Fixed Access

Financial Customer

CFA Revenue - Broad0and including %A&" 1#%( Rs' Cr'( Net adds 03 num0er o4 su0scri0ers( - Basic in )))s(

2) 5

*)'))5 -

/'))5 -.'2

,'))5 -'/

*)'))5 -

Consumer Fixed Access

Customer

#roductivit3 o4 sales Associates o4 &&A in num0er connections>active &A per month

5

)

)

)

)

Consumer Fixed Access Consumer Fixed Access Consumer Fixed Access

Customer Net adds - 03 num0er o4 su0scri0ers( Broad0and in )))s( $perational CCR rate 4or !andline local $perational 6 o4 4aults cleared 03 next 7or8ing da3 !!

*) 2'5 5

/+)) +/ 95

.)2) /5 ,/

5/) +2 9*

/+)) +/ 95

Consumer Fixed Access

$verall per4ormance on scale o4 * to 5 - to 0e assessed 03 $perational Circle ?ead(

5

5



.

5


6 o4 ne7 services !!" BB( provisioned 7ithin the norm + $perational da3s 4or !!" *5 da3s 4or BB( $perational CCR rate 4or !andline & $perational Fault rate BB

*) 2'5 2'5

*)) / 5

9) 55 /

9/ /) 5'.

*)) / 5

$perational imel3 implementation o4 CR pro;ect 6actual vs' planned( 5 $perational Fault rate !! 2'5 $perational 6 o4 4aults cleared 03 next 7or8ing da3 BB 5 otal Weightage: *))

*  95'+

) + ,5

) 5'5 9*

*  95'+


Group Name: Consumer =o0ilit3 Consumer =o0ilit3 Financial

C= revenue Rs' Cr'(

Consumer =o0ilit3

Customer

6 o4 non B&N! retailers converted into B&N! Retailers vis-avis num0er o4 retailers surve3ed in &&A

Consumer =o0ilit3

Customer

C= Net adds - G&= 03 num0er o4 su0scri0ers( in )))s(

Consumer =o0ilit3

Customer

Consumer =o0ilit3

.)

Group Weightage : 25 *+', *)'+ *.'2/5

*+',

otal Weighted &core No Group Weightage : ) 9'/* 2'+/5 *'/9 9'/*

5

.+

2,

,

.+

*5

+.'+5

..',5

59',

+.'+5

C= Net adds - Wi-=ax 03 num0er o4 su0scri0ers( in )))s(

5

)'5

)'

)'.

)'5

Customer

rue re4lection o4 secondar3 sale o4 &ims in &anchar so4t" 4or sim selling and recharge selling retailers'

5

.)9'5

2.5'5

2+'5

.)9'5

Consumer =o0ilit3

Customer

C= Net adds - C=A 03 num0er o4 su0scri0ers( in )))s(

5

2'5

*'5

2

2'5

Consumer =o0ilit3 Consumer =o0ilit3

$verall per4ormance on scale o4 * to 5 - to 0e assessed 03 $perational Circle ?ead( 5 $perational B& availa0ilit3 6( 2) otal Weightage: *))

5 9,

 9/

. 9+

5 9,

Group Name: @nterprise @nterprise @nterprise @nterprise @nterprise @nterprise

Financial Customer

@nterprise B revenue Rs' Cr'( Num0er o4 ne7 @nterprise Gold accounts penetrated

.) 2)

$verall per4ormance on scale o4 * to 5 - to 0e assessed 03 $perational Circle ?ead( *) $perational =!!N>=#!& net7or8 ptime6( *5 $perational Average #rovisioning ime No' $4 a3s( *5 otal Weightage: *))

Group Name: Ne7 0usinesses Ne7 0usinesses Financial Group Name: ?R 1 ncl' !egal and %igilance(

Ne7 Businesses revenue Rs' Cr'(

2)

otal Weighted &core N Group Weightage : *5 *',+5 *'*25 *'5 *',+5 ) ) ) ) 5 9, )

 9/ 9)

. 9+ /)

5 9, )

otal Weighted &core N Group Weightage 1ncluding Ne7 )'5/5 )'. )'.5 )'5/5

?R 1ncl' !egal and %igilance(

#er4ormance 6 1mplementation o4 Field #er4ormance =anagement &3stem management on time

*)

5

*5

*)

5


$verall assessment on ?R related issues" including training" @mplo3ee recruiting"promotion"tran4ers etc'on scale o4 * to 5 - to 0e development assessed 03 Circle ?ead(

*5

5



.

5

Consumer =o0ilit3

Customer

rue re4lection o4 secondar3 sale o4 &ims in &anchar so4t" 4or sim selling and recharge selling retailers'

5

.)9'5

2.5'5

2+'5

.)9'5

Consumer =o0ilit3

Customer

C= Net adds - C=A 03 num0er o4 su0scri0ers( in )))s(

5

2'5

*'5

2

2'5

Consumer =o0ilit3 Consumer =o0ilit3

$verall per4ormance on scale o4 * to 5 - to 0e assessed 03 $perational Circle ?ead( 5 $perational B& availa0ilit3 6( 2) otal Weightage: *))

5 9,

 9/

. 9+

5 9,

Group Name: @nterprise @nterprise @nterprise @nterprise @nterprise @nterprise

Financial Customer

?R 1ncl' !egal and %igilance( Group Name: Finance

.) 2)

$verall per4ormance on scale o4 * to 5 - to 0e assessed 03 $perational Circle ?ead( *) $perational =!!N>=#!& net7or8 ptime6( *5 $perational Average #rovisioning ime No' $4 a3s( *5 otal Weightage: *))

Group Name: Ne7 0usinesses Ne7 0usinesses Financial Group Name: ?R 1 ncl' !egal and %igilance(


@nterprise B revenue Rs' Cr'( Num0er o4 ne7 @nterprise Gold accounts penetrated

Ne7 Businesses revenue Rs' Cr'(

2)

otal Weighted &core N Group Weightage : *5 *',+5 *'*25 *'5 *',+5 ) ) ) ) 5 9, )

 9/ 9)

. 9+ /)

5 9, )

otal Weighted &core N Group Weightage 1ncluding Ne7 )'5/5 )'. )'.5 )'5/5

#er4ormance 6 1mplementation o4 Field #er4ormance =anagement &3stem management on time

*)

5

*5

*)

5

$verall assessment on ?R related issues" including training" @mplo3ee recruiting"promotion"tran4ers etc'on scale o4 * to 5 - to 0e development assessed 03 Circle ?ead(

*5

5



.

5

Financial

Budget adherence on opex 6 actual spend vs' 0udgeted( on items excluding those in schedule #(

*5

*))

**5

*)5

*))

Finance

Financial

$verall assessment on Finance related issues" including 0udget adherence" 4inancial planning" accounting" revenue assurance etc' on scale o4 * to 5 - to 0e assessed 03 Circle ?ead(

2)

5



.

5

Finance

Customer

Customer satis4action level including o&( &cale o4 * to 5( 2) otal Weightage: *))

5



.

5

Finance

otal Weighted &core No Group Weightage : *)

Group Name: $verall #er4ormance $verall #er4ormance

$verall#er4o $verall per4ormance on scale o4 * to 5 - to 0e assessed 03 rmance Circle ?ead( *)) otal Weightage: *))

5



.

5

otal Weighted &core Consolidated &core Achieved

Finance

Financial

Finance

Customer

$verall assessment on Finance related issues" including 0udget adherence" 4inancial planning" accounting" revenue assurance etc' on scale o4 * to 5 - to 0e assessed 03 Circle ?ead(

2)

5



.

5

Customer satis4action level including o&( &cale o4 * to 5( 2) otal Weightage: *))

5



.

5

otal Weighted &core No Group Weightage : *)

Group Name: $verall #er4ormance $verall#er4o $verall per4ormance on scale o4 * to 5 - to 0e assessed 03 rmance Circle ?ead( *)) otal Weightage: *))

$verall #er4ormance

5



.

5

otal Weighted &core Consolidated &core Achieved

MIDTERM ACHVT

Mark We#&"'e% A!"#e$e% S!ore

*5'29

,5'+5

*+'*5

/'5* -'/./

/5')5 +,'.+

*')* '92

2,'9.

*))

5

2)55 +,')/ *))

) *)) *))

) 2'5 5

',+

++'.

',+

*)) +*'*9 '*

*)) *)) *))

*) 2'5 2'5

* *)) 5 2'./ *)) 2'5 9 ,,'5* .'. otal Weighted &core: ++', mali
)

)

MIDTERM ACHVT

Mark We#&"'e% A!"#e$e% S!ore

*5'29

,5'+5

*+'*5

/'5* -'/./

/5')5 +,'.+

*')* '92

2,'9.

*))

5

2)55 +,')/ *))

) *)) *))

) 2'5 5

',+

++'.

',+

*)) +*'*9 '*

*)) *)) *))

*) 2'5 2'5

* *)) 5 2'./ *)) 2'5 9 ,,'5* .'. otal Weighted &core: ++', mali
)

)

*'5*

)

)

)'*5

)

)

)

)

)

25

+9'9

'9+

-)'+22

)

)

*'2/ ) ) 99'+, *)) 2) otal Weighted &core: 2'9+ rmali
) *))

) 2)

2'5, ) ) 9+'+ 9. *.'*  *)) *5 otal Weighted &core: .9'* rmali
5

*))

*)

.',

,+'/

*'*.

25

+9'9

'9+

-)'+22

)

)

*'2/ ) ) 99'+, *)) 2) otal Weighted &core: 2'9+ rmali
) *))

) 2)

2'5, ) ) 9+'+ 9. *.'*  *)) *5 otal Weighted &core: .9'* rmali
5

*))

*)

.',

,+'/

*'*.

*)/'*

++'+.

**'//

'.9

/9',

*'9/

. ,) */ otal Weighted &core: /.'+/ mali
2'.+ ) ) otal Weighted &core: ) Normali
'.9

/9',

*'9/

. ,) */ otal Weighted &core: /.'+/ mali
2'.+ ) ) otal Weighted &core: ) Normali
Performance Management System DGM (CFA) at SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target

Per'ormance ees Fair

Financia

Budget adherence on capex (actual vis-à-vis planned) (%) and Budget adherence on opex (% actual spend vs !udgeted) (on ite"s excluding those in schedule #)

10%

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and upgrada&on o' *+ assets (date o' co"ple&on) and 'or upgrada&on o' access "edia (date o' co"ple&on) and their &"el roll out including prepara&on o' es&"ate, execu&on o' or. etc

10%

.

C!stomer " Mar#et

/andling "aterial "anage"ent 'unc&on including carring out o' all procure"ent a c&vi&es ! calling tender etc to ensure &"el suppl o' "aterials to all Business units li.e *+, , B in the + to "eet the targets set 'or the + and &"el se3le"ent o' all contractor !ills pertaining to *+ Business and trans"ission or.s

15%

4

$%era&ons

% o' u"!er o' nstalla&ons inspected o' all *+ netor. (as a % o' $otal nu"!er o' installa&ons +ssigned)and trans"ission netor.

5%

/

$%era&ons

planning and execu&on o' all euip"ents 'or provision o' leased ccts and other services 'or nterprise custo"ers in coordina&on ith nterprise Business unit

5%

6

$%era&ons

coordina&ng ith 7 in'ra ircle 9:ce and +(+d"in) ircle 9:ce 'or ren&ng out o' $oers and ;uarters, urplus lands < +ssets etc to generate revenue in ne !usiness area

5%

0

$%era&ons

% o' 'aults or 'ailures in access "edia rec&=ed ithin 2 hrs

5%

8

$%era&ons

% o' cases in hich 'ault in "edia as rec&=ed ithin 8 hours

1

Financia

*+ >evenue -Basic(??,#9,@+), Broad!and (including @+, #$@) (>s r)

10%

10

C!stomer " Mar#et

et adds (! nu"!er o' su!scri!ers) - Basic (in 000As)  Broad!and

10%

--

$%era&ons

% o' ne services (??, BB) provisioned ithin the nor" ( das 'or ??, 15 das 'or BB)

5%

12

$%era&ons

% o' 'aults cleared ! next or.ing da (??, Broad!and)

5%

-.

Saes

-

2

ales (leads generated) through 7+<*ranchisee< against target set 'or the + 'or the sales o' ??,BB,#$@(i' alread launched in the +),#9 

/56 of fa#l o 2e !lea"ed i$ 7 8"s & "e%ai$i$g wi8i$ 9 8o#"s "e%ai$i$g /56 of fa#ls o 2e !lea"ed i$ 9 8"s

10%

To Be Sepa"aed

Good

Excellent

Target Achieed

Mar#s Achieed

Weighted Score

Performance Management System DGM (CFA) at SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target Fair

Financia

Budget adherence on capex (actual vis-à-vis planned) (%) and Budget adherence on opex (% actual spend vs !udgeted) (on ite"s excluding those in schedule #)

10%

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and upgrada&on o' *+ assets (date o' co"ple&on) and 'or upgrada&on o' access "edia (date o' co"ple&on) and their &"el roll out including prepara&on o' es&"ate, execu&on o' or. etc

10%

.

C!stomer " Mar#et

/andling "aterial "anage"ent 'unc&on including carring out o' all procure"ent a c&vi&es ! calling tender etc to ensure &"el suppl o' "aterials to all Business units li.e *+, , B in the + to "eet the targets set 'or the + and &"el se3le"ent o' all contractor !ills pertaining to *+ Business and trans"ission or.s

15%

4

$%era&ons

% o' u"!er o' nstalla&ons inspected o' all *+ netor. (as a % o' $otal nu"!er o' installa&ons +ssigned)and trans"ission netor.

5%

/

$%era&ons


5%

6

$%era&ons


5%

0

$%era&ons


5%

8

$%era&ons


1

Financia


10%

10

C!stomer " Mar#et


10%

--

$%era&ons

% o' ne services (??, BB) provisioned ithin the nor" ( das 'or ??, 15 das 'or BB)

5%

12

$%era&ons


5%

-.

Saes

ales (leads generated) through 7+<*ranchisee< against target set 'or the + 'or the sales o' ??,BB,#$@(i' alread launched in the +),#9  related *ixed  @+ (prepaid
10%

14

$era %er'ormance

9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! + /ead)

-

2

Total

Target Achieed

Per'ormance ees Good

Mar#s Achieed

Weighted Score

Excellent

/56 of fa#l o 2e !lea"ed i$ 7 8"s & "e%ai$i$g wi8i$ 9 8o#"s "e%ai$i$g /56 of fa#ls o 2e !lea"ed i$ 9 8"s To Be Sepa"aed

5% 100%

P"epa"ed 23

App"oved 23

DGM CFA 4444444444444SSA

GM 44444444444444 SSA

In ivi ua Per ormance Management System AGM Sa es CFA -**************SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target

1

Financia


10%

10

C!stomer " Mar#et


10%

ales (leads generated) through +<7+<*ranchisee < s against target set 'or the + 'or the sales o' ??,BB,#$@(i' alread launched in the +),#9  related *ixed  @+ (prepaid
10%

+s =xed ! () *+ !ased on the ircle target =xed ! B? /;

10%

*reuenc and places here such events to !e conducted(shall !e decided ! /ead o' + concerned)

-

2

onduct o' various "ar.e&ng < #> ac&vi&es such as 'airs, Deeo%ment elas, exhi!i&on etc at various places in the + to increase the sales volu"e

C

*ixing o' target in r
5%

4

ollec&on and re"ission o' cash in &"e as =xed !  ($>) ircle 9:ce

5%

+s per the target date =xed ! ($>)< (*inance), ircle 9:ce

5

arring out ac&vi&es li.e reach
10%

+s per the target decided ! () *+ or the /ead o' + as the case "a !e

C!stomer 6

i) onduct o' surve to "onitor the per'or"ance o' various !usiness plan at 7+s<+ level (! a rea) 'or ta.ing correc&ve ac&on ii) *eed !ac. recd 'ro" custo"ers through 7+,*ranchisees,, etc ith reco""enda&on to ircle 9:ce on sales and ar.e&ng "a3ers !ased on local environ"ent iii) *eed!ac. received 'ro" the retailers regarding total 'ault resolu&on turn around &"e and sor&ng out the sa"e to increase the sales

5%

Performance Levels Fair

Good

1

Excellent

Target Achieved

In ivi ua Per ormance Management System AGM Sa es CFA -**************SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target

1

Financia


10%

10

C!stomer " Mar#et


10%

ales (leads generated) through +<7+<*ranchisee < s against target set 'or the + 'or the sales o' ??,BB,#$@(i' alread launched in the +),#9  related *ixed  @+ (prepaid
10%

+s =xed ! () *+ !ased on the ircle target =xed ! B? /;

10%


-

2

onduct o' various "ar.e&ng < #> ac&vi&es such as 'airs, Deeo%ment elas, exhi!i&on etc at various places in the + to increase the sales volu"e

C

*ixing o' target in r
5%

4


5%


5

10%

+s per the target decided ! () *+ or the /ead o' + as the case "a !e

C!stomer 6



$%era&ons

8

Sta+

i) onduct o' surve to "onitor the per'or"ance o' various !usiness plan at 7+s<+ level (! a rea) 'or ta.ing correc&ve ac&on ii) *eed !ac. recd 'ro" custo"ers through 7+,*ranchisees,, etc ith reco""enda&on to ircle 9:ce on sales and ar.e&ng "a3ers !ased on local environ"ent iii) *eed!ac. received 'ro" the retailers regarding total 'ault resolu&on turn around &"e and sor&ng out the sa"e to increase the sales

o o' retailers covered to ensure that the retailers have received the products 'ro" the 'ranchisee in &"e

7is!urse"ent o' alloances, incen&ves and aards to sales personnel to increase the sales volu"e

Fair

Good

1

Excellent

Target Achieved

5%

5%

% o' retailers and area<7+ etc shall !e decided ! /ead o' + concerned

5%

+s per the periodicit =xed ! B? /;r<ircle 9F +s per the target set ! B? /;<ircle
E

GPMS, FPMS, Pre%ara&on"S!mission"eie/ o' GPMS, FPMS, IPMS in IPMS STT &me

5%

10

$era 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! %er'ormance /ead +)

5%

Total

Performance Levels

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$ wo#l

P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Sales) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SS

8

Sta+

7is!urse"ent o' alloances, incen&ves and aards to sales personnel to increase the sales volu"e

5%

+s per the periodicit =xed ! B? /;r<ircle 9F +s per the target set ! B? /;<ircle
E

GPMS, FPMS, Pre%ara&on"S!mission"eie/ o' GPMS, FPMS, IPMS in IPMS STT &me

5%

10

$era 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! %er'ormance /ead +)

5%

Total

100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Sales) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SS

Marks Weighted Achieved Score


ld 2e li$ea"l3 s!aled

ld 2e li$ea"l3 s!aled

Performance Management System Net/or# Panning (CFA) at SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia

Budget adherence on capex (actual vis-à-vis planned) (%)

10%

2

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and upgrada&on o' *+ assets (date o' co"ple&on)

10%

C!stomer " Mar#et

/andling "aterial "anage"ent 'unc&on including carring out o' all procure"ent ac&vi&es ! calling tender etc to ensure &"el suppl o' "aterials to all Business units li.e *+, , B in the + to "eet the targets set 'or the + and &"el se3le"ent o' all contractor !ills pertaining to *+ Business

15%

$%era&ons

$i"el integra&on o' netor. ith  sitches here allot"ent 'or suppl o'  euip"ents and other euip"ents in *+ !usiness area (here allot"ent 'or suppl o'  euip"ents are given ! ircle)

10%

$%era&ons

$i"el roll-out, upgrada&on and !ac.-end integra&on o' *+ netor. assets in the + ( including prepara&on o' +nnual plan, prepara&on o' es&"ate etc)

10%

C

4

5

% o' u"!er o' nstalla&ons inspected o' all *+

Good

Excellent

Performance Management System Net/or# Panning (CFA) at SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia


10%

2

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and upgrada&on o' *+ assets (date o' co"ple&on)

10%

C!stomer " Mar#et

/andling "aterial "anage"ent 'unc&on including carring out o' all procure"ent ac&vi&es ! calling tender etc to ensure &"el suppl o' "aterials to all Business units li.e *+, , B in the + to "eet the targets set 'or the + and &"el se3le"ent o' all contractor !ills pertaining to *+ Business

15%

4

$%era&ons

$i"el integra&on o' netor. ith  sitches here allot"ent 'or suppl o'  euip"ents and other euip"ents in *+ !usiness area (here allot"ent 'or suppl o'  euip"ents are given ! ircle)

10%

5

$%era&ons

$i"el roll-out, upgrada&on and !ac.-end integra&on o' *+ netor. assets in the + ( including prepara&on o' +nnual plan, prepara&on o' es&"ate etc)

10%

6

$%era&ons

% o' u"!er o' nstalla&ons inspected o' all *+ netor. (as a % o' $otal nu"!er o' installa&ons +ssigned)

5%



$%era&ons

% itching capacit 'or hich +cceptance $es&ng (+$) as conducted 'or all *+ netor. co"ponents(as a % o' itching capacit oFered 'or +$) ! inspec&on tea"

5%

8

$%era&ons

arring out o' all coordina&on ith /ead o' *+ at ircle level 'or collec&on o' euip"ents and "aterials 'or develop"ent
10%

E

$%era&ons

#lanning, installa&on  co""issioning o' all in'ra li.e B suppl, Bt, ##, + 'or <7+
10%

10

$%era&ons


5%

11

$%era&ons


5%

12

$%era&ons

/andling o' all scrapping and disposa!le o' Inservica!le  o!solete stores o' all *+ ite"s in the +

5%

1C


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead - *+ at +)

5%

C

Good

Excellent

Total 105% -: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Go .: Head N+W Pla$$i$g (CFA) is "espo$si2le fo" p"o!#"e%e$ fo" all B#si$ess #$is i$ 8e SSA

P"epa"ed 23

C8e!;ed 23

App"oved 2

8

$%era&ons

arring out o' all coordina&on ith /ead o' *+ at ircle level 'or collec&on o' euip"ents and "aterials 'or develop"ent
E

$%era&ons

#lanning, installa&on  co""issioning o' all in'ra li.e B suppl, Bt, ##, + 'or <7+
10%

10

$%era&ons


5%

11

$%era&ons


5%

12

$%era&ons

/andling o' all scrapping and disposa!le o' Inservica!le  o!solete stores o' all *+ ite"s in the +

5%

1C


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead - *+ at +)

5%

10%

Total 105% -: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Go .: Head N+W Pla$$i$g (CFA) is "espo$si2le fo" p"o!#"e%e$ fo" all B#si$ess #$is i$ 8e SSA

P"epa"ed 23

C8e!;ed 23

App"oved 2

AGM(Nw plg) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 444444444

Perfor Net/or# Pa Target Achieed

Mar#s Achieed

Weighted Score

Sr. No.

De0ni&on " Form!a

1

Geighted average (! planned !udgeted value) across proJects o' actual expenditure as a % o' planned !udget (%)

2

ar.s ill !e given !ased on dela 'ro" target "onth or date o' co"ple&on g ' co"pleted on &"e, "axi"u" "ar.s ill !e given 7ela ! one "onth ill lead to reduc&on o' "ar.s ! 20

C

u"!er o' cases here procured euip"ent and "aterial as delivered to other !usine ss units in &"e < $otal nu"!er o' cases here euip"ent as supposed to !e delivered

4

ar.s ill !e given !ased on "onth o' co"ple&on ' co"pleted on &"e, "axi"u" "ar .s ill !e given 7ela ! one "onth ill lead to reduc&on o' "ar.s ! 20

5

+ppropriate eightage to !e given to "aJor roll-out and upgrada&on proJects ar.s ill !e given !ased on "onth o' co"ple&on ' co"pleted on &"e, "axi"u" "ar.s ill !e given 7ela ! one "onth ill lead to reduc&on o' "ar.s ! 20

Perfor Net/or# Pa Target Achieed

Mar#s Achieed

Weighted Score

Sr. No.


1

Geighted average (! planned !udgeted value) across proJects o' actual expenditure as a % o' planned !udget (%)

2

ar.s ill !e given !ased on dela 'ro" target "onth or date o' co"ple&on g ' co"pleted on &"e, "axi"u" "ar.s ill !e given 7ela ! one "onth ill lead to reduc&on o' "ar.s ! 20

C

u"!er o' cases here procured euip"ent and "aterial as delivered to other !usine ss units in &"e < $otal nu"!er o' cases here euip"ent as supposed to !e delivered

4

ar.s ill !e given !ased on "onth o' co"ple&on ' co"pleted on &"e, "axi"u" "ar .s ill !e given 7ela ! one "onth ill lead to reduc&on o' "ar.s ! 20

5


6

u"!er o' installa&ons inspected


itching capacit 'or hich +$ as conducted<itching capacit oFered 'or +$

8

E

d a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled

3

u!Jec&ve assess"ent given ! /ead - *+ at + !ased on (!ut not li"ited to)K (1) +dherence to !udget (2) xecu&on o' #lanning eForts

8

E

u!Jec&ve assess"ent given ! /ead - *+ at + !ased on (!ut not li"ited to)K (1) +dherence to !udget (2) xecu&on o' #lanning eForts

d a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled

3

4444 SSA

ance Management System ning (CFA) at SSA - DGM or eo/ Scorecard - ac#!% So!rce o' data " in'orma&on

nternal reports

nternal reports

nternal reports

nternal reports

nternal reports

Target to e set 1

To e reie/ed 1

ance Management System ning (CFA) at SSA - DGM or eo/ Scorecard - ac#!% So!rce o' data " in'orma&on



+ *+ head in consulta&on ith respec&ve 7 or !elo at +

+ *+ head in consulta&on ith respec&ve 7 or !elo at +

nternal reports

nternal reports

nternal reports

nternal reports

nternal reports

nternal reports

nternal reports

>a&ng on a scale o' 1 to 5 ! /ead - *+ at +

>a&ng on a scale o' 1 to 5 ! /ead - *+ at +

Individual Performance Management System SD2(2P) Scorecard Sr. Dimension No. 2

. 4

KPI

Weightag e

onduc&ng #eriodical #$ "ee&ng

5%

#roceesing o'  co"ple&on o' Deeo%ment s&"ates >econcila&on o' # tate"ent

5

=

Mtce



Finance

15% 10%

anage"ent o' stores

10%

#rocessing o' Bills

10%

#repara&on o' Gor.speci=ca&on

20%

#rocessing o' ng-2

10%

8

GPMS, FPMS, S!mission o' GPMS, FPMS, IPMS IPMS STT in &me

5%

E

$era 9verall per'or"ance (on scale o' 1 %er'ormance to 5 - to !e assessed ! /ead +)

10%

Total

100%

Target


Good

1

Excellent

Individual Performance Management System SD2(2P) Scorecard Sr. Dimension No. 2

. 4

KPI

Weightag e

onduc&ng #eriodical #$ "ee&ng

5%

#roceesing o'  co"ple&on o' Deeo%ment s&"ates >econcila&on o' # tate"ent

5

=

Mtce



Finance

Target


Good

1

Excellent

15% 10%

anage"ent o' stores

10%

#rocessing o' Bills

10%

#repara&on o' Gor.speci=ca&on

20%

#rocessing o' ng-2

10%

8


5%

E


10%

Total

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Good a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled 7: To 2e de!ided

:

Target Marks Achieved Achieved

Weighted Score

2ewee$ Fai" a$d Good a$d

Individual Performance Management System SD2 W3T Scorecard Sr. No.

Dimension

-

Weightag e

u!"ission o' #eriodical >euire"en t

5%

#rocessing o' o' s&"ates

15%

C

anage"en t o' stores

10%

4

$ender #roce

10%

5

#rocessing o'

15%

=

onduc&ng ontractorAs "ee&ngs periodicall

15%

opera&onal xpenditure

5%

7isposal o' I< ite"s

5%

GPMS, FPMS, IPMS STT

S!mission o' GPMS, FPMS, IPMS in &me

5%


9verall per'or"anc e (on scale o' 1 to 5 - to !e assessed ! /ead +)

10%

2

Deeo%ment

Mtce

 Finance

9

E

11

:

KPI

a" s o" a " "a $g <

>

Total oo <

100% > ' !e e$ <

Target

:


a" s a! eve

Good

1

Excellent

Target Achieved

o" "a $g e o w a " < : ! eve%e$


wee$ a " a$

oo

Individual Performance Management System SD2 Cii Scorecard Sr. Dimension No. 2 C 4 / 6 

9 E

Deeo%ment

Mtce Finance

KPI #repara&on o' es&"ates

25%

o"ple&on o' Gor.s

25%

#rocessing o' Bills onduc&ng *>+

20%


GPMS, FPMS, S!mission o' GPMS, FPMS, IPMS IPMS STT in &me Deeo%ment

Weightag e

% o' +#+>s co"pleted ! the reuired date

$era 9verall per'or"ance (on scale o' 1 %er'ormance to 5 - to !e assessed ! /ead +) Total

Target


Good

1

Excellent

5% 5% 5% 5% 10% 100%


Target Marks Weighted Achieved Achieved Score


Individual Performance Management Syste SD2 4P Scorecard KPI

Weightag e

-

#repara&on o' #eriodical @#$ state"ent

10%

2

>eleasing o' >s

15%

Sr. No.

Dimension

Deeo%ment

.

#rocessing *>+
15%

5

#rocessing o'

10%

Mtce

onduc&ng *>+

10%

Finance

@eri=ca&on @#$ Lero eter >eading

5%



8

S!mission GPMS, FPMS, IPMS o' GPMS, STT FPMS, IPMS in &me

5%

E

9verall per'or"anc e (on scale o' 1 to 5 - to !e assessed ! /ead +)

10%


a" s o" a " "a $g <

7: To 2e de!ided

>

Total oo <

>


Good

1

Excellent

15%

4

=

:

Ipda&on o' @#$ connec&ons 'or I9 clai"<>estor a&on o' 7?+ etor.s

Target

100% '!e e$ <

:

a" s a! eve

o" "a $g e ow a " < : ! e


ve%e$

e wee$ a " a$

oo

Individual Performance Management System SD2 MM Scorecard Sr. Dimension No.

KPI

Weightag e

-

?iMing tores 'ro" $7 and other +
20%

2

ssue o' tores to =eld units and other +s on 7iversion

20%

#hsical @eri=ca&on o' nventor and prepara&on o' inventor state"ent

15%

Deeo%ment

. 4

/ = 

Mtce Finance

anage"ent o' stores tce o' tores

10%

+  ad"n

5%


5%


Good

1

Excellent

5%

8


5%

E


10%

Total

Target

100%




Individual Performance Management System 5T$ MM Scorecard Sr. Dimension No.

KPI

Weightage

-

?iMing tores 'ro" $7 and other +
20%

2

ssue o' tores to =eld units and other +s on 7iversion

20%

#hsical @eri=ca&on o' nventor and prepara&on o' inventor state"ent

15%

Deeo%ment

. 4

/ = 

Mtce Finance

anage"ent o' stores tce o' tores

10%

+  ad"n

5%


5%


Good

1

Excellent

5%

8


5%

E


10%

Total

Target

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ Good a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled 7: To 2e de!ided


Weighted Score

ewee$ Fai" a$d Good a$d 2ewee$

Individual Performance Management System SD2 SWI Scorecard Sr. Dimension No.

nstalla&on and o""issioning o' Ba3eries

2

Mtce Finance

#rocessing o' Bills hiMing o' xchanges

5%


Good


5% 5%




10%

Total

100%

>

>

:

1

Excellent

5%


7: To 2e de!ided

C0%

6

:

Target

C5%

Deeo%ment nstalla&on  o""issioning o' #oer #lants

C

? 5

Weightag e

KPI

:


Weighted Score

Individual Performance Management System 5T$ SWI Scorecard Sr. Dimension No.

nstalla&on and o""issioning o' Ba3eries

2

Mtce Finance

#rocessing o' Bills hiMing o' xchanges

5%


Good


5% 5%




10%

Total

100%

>

>

:

1

Excellent

5%


7: To 2e de!ided

C0%

6

:

Target

C5%

Deeo%ment nstalla&on  o""issioning o' #oer #lants

C

? 5

Weightag e

KPI

:


Weighted Score

Individual Performance Management System SD2 44 Scorecard Sr. Dimension No.

Weightag e

KPI

-

#repara&on o' periodical plans 'or BB

5%

2

#repara&on o' es&"ates

15%

.

nstalla&on ,o""ssioning and Deeo%ment oFering +<$ 'or BB euip"ents anage"ent o' stores

10%

5

#repara&on o' tate"ents 7ail,on

15%

6

rea&on o' usto"ers 'or BB and eFecring #lan change in # 22

10%

+3ending *ailures o' 7?+s<9?+s and 7isposal o' usto"er o"plaints

5%


5%


5%

8

1

Mtce

Finance

10


5%

--


10%

Total

: 7: To 2e de!ided


Good

100%

>

>

:

1

Excellent

10%

4

0

Target

:


Individual Performance Management System 5T$ 44 Scorecard Sr. Dimension No.

Weightag e

KPI

-

#repara&on o' periodical plans 'or BB

5%

2

#repara&on o' es&"ates

15%

.

nstalla&on ,o""ssioning and Deeo%ment oFering +<$ 'or BB euip"ents anage"ent o' stores

10%

5

#repara&on o' tate"ents 7ail,on

15%

6

rea&on o' usto"ers 'or BB and eFecring #lan change in # 22

10%

+3ending *ailures o' 7?+s<9?+s and 7isposal o' usto"er o"plaints

5%


5%


5%

8

1

Mtce

Finance

10


5%

--


10%

Total

: 7: To 2e de!ided


Good

100%

>

>

:

1

Excellent

10%

4

0

Target

:


Performance Management System D2 Mtce Cons!mer Fi6ed Access at SSA *********************** Scorecard Sr. No.

Dimension

KPI

Weightage

Target

Per'ormance eesFair

-

Financia

*+ >evenue - Basic (??, #9, @+, etc) (>s r)

10%

2

Financia

*+ >evenue - Broad!and (including @+, #$@) (>s r)

15%

C

C!stomer " et adds (! nu"!er o' su!scri!ers) Mar#et Basic (in 000As)

10%

4

C!stomer " et adds (! nu"!er o' su!scri!ers) Mar#et Broad!and (in 000As)

20%

5

C!stomer" mar#et

e3le"ent o' all pu!lic grievances on *+ services

5%

6

$%era&ons

> rate 'or ?andline N 50% eightage each 'or local and $7

5%



% o' ne services (??, BB) provisioned $%era&ons ithin the nor" ( das 'or ??, 15 das 'or BB)

10%

8

$%era&ons

E

% o' u"!er o' nstalla&ons $%era&ons inspected (as a % o' $otal nu"!er o' installa&ons +ssigned)

5%

10

nsuring &"el +cceptance tes&ng o' $%era&ons all *+ netor. asset 'alling ithin the Jurisdic&on

5%

12

$era %er'ormanc 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! + /ead) e

5%


Total

Good

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

10%

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled

P"epa"ed 23 AGM(M!e) CFA44444444444444444444 4444444444444SSA

C8e!;ed 23

App"oved 23

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

Total

100%


P"epa"ed 23 AGM(M!e) CFA44444444444444444444 4444444444444SSA

C8e!;ed 23

App"oved 23

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

Performance Management System AGM Transmission *************************SSA Scorecard Sr. No. Dimension

KPI

Weightage

Target


-

Financia

Budget adherence on opex (% actual spen d vs !udgeted) (on ite"s excluding those in schedule #)

10%

2

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and up grada&on o' access "edia (date o' co"ple&on) including prepara&on o' es&"ate, execu&on o' or. etc

10%

C

$%era&ons

arring out o' all "a3er rela&ng to calling and =nalisa&on o' tender 'or trans"ission or.s including prepara&on o' #s and se3le"ent o' !ill s etc

10%

4

$%era&ons

% o' 'aults or 'ailures in access "edia rec&=ed i thin 2 hrs

10%

/56 of fa#l o 2e !lea"ed

5

$%era&ons


10%

"e%ai$i$g /56 of fa#ls o 2e !lea"ed i$ 9 8"s

6

$%era&ons

$i" el  roll-out and u pg rada&on o' access "edia

10 %



$%era&ons

% o' u"!er o' nstalla&ons inspected o' all $rans"ission netor. (as a % o' $otal nu"!er o'

5%

Good

Excellent

Target Achieed Mar#s Achieed

Performance Management System AGM Transmission *************************SSA Scorecard Sr. No. Dimension

KPI

Weightage

Target


Financia

Budget adherence on opex (% actual spen d vs !udgeted) (on ite"s excluding those in schedule #)

10%

2

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and up grada&on o' access "edia (date o' co"ple&on) including prepara&on o' es&"ate, execu&on o' or. etc

10%

C

$%era&ons

arring out o' all "a3er rela&ng to calling and =nalisa&on o' tender 'or trans"ission or.s including prepara&on o' #s and se3le"ent o' !ill s etc

10%

4

$%era&ons

% o' 'aults or 'ailures in access "edia rec&=ed i thin 2 hrs

10%


5

$%era&ons


10%


6

$%era&ons

$i" el  roll-out and u pg rada&on o' access "edia

10 %



$%era&ons

% o' u"!er o' nstalla&ons inspected o' all $rans"ission netor. (as a % o' $otal nu"!er o' installa&ons +ssigned)

5%

8

$%era&ons

+cceptance $es&ng (+$) 'or all $rans"ission netor. in the +

5%

$%era&ons

#lanning, installa&on  co""issioning o' all trans"ission "edia including surve o' 9* route and prepara&on o' #s related or.s, 9* ca!le laing and 9* euip"ent installa&on coordina&on ith $eleco" #roJect ircles and hannel alloca&on 'ro" $eleco" aintenance ircles

10%

10

$%era&ons

#lanning and execu&on o' all euip"ents 'or provision o' leased ccts and other services 'or nterprise custo"ers in coordina&on ith nterprise Business Init

10%

11

o%era&ons

crapping and disposal o' all o!solete trans"ission ite"s

5%

12

$era 9verall per'or"ance (on scale o' 1 to 5 - to !e %er'ormance assessed ! /ead - *+ at ircle)

-

E

Good

Target Achieed Mar#s Achieed

Excellent

5%

Total 100% -: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$ wo#ld 2

P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(T"a$s%issio$) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

E

$%era&ons

#lanning, installa&on  co""issioning o' all trans"ission "edia including surve o' 9* route and prepara&on o' #s related or.s, 9* ca!le laing and 9* euip"ent installa&on coordina&on ith $eleco" #roJect ircles and hannel alloca&on 'ro" $eleco" aintenance ircles

10

$%era&ons

#lanning and execu&on o' all euip"ents 'or provision o' leased ccts and other services 'or nterprise custo"ers in coordina&on ith nterprise Business Init

10%

11

o%era&ons


5%

12

$era 9verall per'or"ance (on scale o' 1 to 5 - to !e %er'ormance assessed ! /ead - *+ at ircle)

10%

5%

Total 100% -: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$ wo#ld 2

P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(T"a$s%issio$) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

Performance Management System 7ead - Transmission (CFA) at Circe - GM or Scorecard - ac#!% Weighted Score

Sr. No.


So!rce o' data " in'orma&on

1

$otal opex spend < 9pex allocated in !udget (on ite"s excluding those in schedule #)

*ro" BI annual =nancial reports

2

ar.s ill !e given !ased on dela 'ro" target "onth or date o' co"ple&on g ' co"pleted on &"e, "axi"u" "ar.s ill !e given 7ela ! one "onth ill lead to reduc&on o' "ar.s ! nternal reports 20

C

$otal nu"!er o' 'aults or 'ailures in access "edia in a ear

4

u"!er o' cases in hich "edia 'ault as resolved ithin 8 hrs < $otal nu"!er o' "edia 'aults nternal reports (to !e ta.en on a "onthl !asis and average over ear to !e ta.en)

5


nternal reports

6

nternal reports

nternal reports

Performance Management System 7ead - Transmission (CFA) at Circe - GM or Scorecard - ac#!% Weighted Score

li$ea"l3 s!aled

Sr. No.



1



2


C


4


5


nternal reports

6

nternal reports




nternal reports

6

u!Jec&ve assess"ent given ! /ead - *+ at ircle !ased on (!ut not li"ited to)K (1) +dherence to !udget (2) #er'or"ance on i"ple"enta&on o' strategic proJects (2)  "ploee groth and develop"ent ini&a&ves

>a&ng on a scale o' 1 to 5 ! /ead - *+ at ircle

nternal reports

6

u!Jec&ve assess"ent given ! /ead - *+ at ircle !ased on (!ut not li"ited to)K (1) +dherence to !udget (2) #er'or"ance on i"ple"enta&on o' strategic proJects (2)  "ploee groth and develop"ent ini&a&ves

li$ea"l3 s!aled

eo/



ircle *+ head in consulta&on ith respec&ve $rans"ission /ead at ircle



eo/





Individual Performance Management Sy SD2 T8 INSTN,2$D2 Scorecard Sr. No.

Dimension

KPI

Weightag e

-

9* a!le splicing,tes&ngoFering 'or +<$

15%

2

nstalla&on o' 9* uip"ents oFering 'or +<$

15%

.

+3ending 9* a!le !rea. 'ault during e"ergenc

15%

4

nstalla&on o' # 9p&cal Deeo%ment "ode" to B$oFering 'or +<$ xtending 1s to B$

10%

5

10%

6

#rocessing o' Bills

5%



/andling all trans"ission installa&on related or.s 'or extending leased lines etc to nterprise custo"er pre"ises

5%

9

5%

Target

Performance L Fair

Good

Individual Performance Management Sy SD2 T8 INSTN,2$D2 Scorecard Sr. No.

Dimension

Weightag e

KPI

-

9* a!le splicing,tes&ngoFering 'or +<$

15%

2


15%

.

+3ending 9* a!le !rea. 'ault during e"ergenc

15%

4

nstalla&on o' # 9p&cal Deeo%ment "ode" to B$oFering 'or +<$ xtending 1s to B$

10%

5

#rocessing o' Bills

5%



/andling all trans"ission installa&on related or.s 'or extending leased lines etc to nterprise custo"er pre"ises

5%

E

+rranging stores 'or installa&on Finance

-5

5%


5%

GPMS, FPMS, S!mission o' GPMS, FPMS, IPMS STT IPMS in &me

-7


: 7: To 2e de!ided

Good

5%

9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead +) Total >

Fair

5%

urtailing opera&onal xpenditure

11

Performance L

10%

6

9

Target

5% 100%

>

:

:

tem

vels

1

Excellent


Individual Performance Management System 5T$ T8 INSTN Scorecard Sr. No.

Dimensio n

-

15%

nstalla&on o' # 9p&cal "ode" to B$oFerin g 'or +<$

/

Mtce

 Finance

9

9* a!le splicing,tes& ngoFering 'or +<$

+3ending 9* a!le Deeo%me !rea. 'ault during nt e"ergenc

4

=

Weightag e


2

.

KPI

15%

10%

10%

xtending 1

5%

#rocessing o'

5%

+rranging stores 'or installa&on

5%

onduc&ng taF "tgs periodicall

5%


5%


5%

E

S!mission GPMS, o' GPMS, FPMS, IPMS FPMS, IPMS STT in &me

5%

-5

9verall per'or"anc $era e (on scale %er'ormanc o' 1 to 5 - to !e assessed e ! /ead +)

10%

Target


Good

1

Excellent

Target Achieved

: 7: To 2e de!ided

Total >

100% >

:

:


Performance Management System AGM Transmission Panning*************************SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


Financia

Budget adherence on capex (% actual spend vs !udgeted) (on ite"s excluding those in schedule #)

10%

2

Financia

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and upgrada&on o' access "edia (date o' co"ple&on) including prepara&on o' es&"ate, execu&on o' or. etc

15%

.

$%era&ons

arring out o' all "a3er rela&ng to calling and =nalisa&on o' tender 'or trans"ission or.s including prepara&on o' #s and se3le"ent o' !ills etc

15%

4

$%era&ons

$i"el roll-out and upgrada&on o' access "edia

10%

/

$%era&ons

+cceptance $es&ng (+$) 'or all $rans"ission netor . in the +

10%

$%era&ons

#lanning, installa&on  co""issioning o' all trans"ission "edia including surve o' 9* route and prepara&on o' #s related or.s, 9* ca!le laing and 9* euip"ent in stalla&on coordina&on ith $# and hannel alloca&on 'ro" $>

15%

0

$%era&ons

#lanning and execu&on o' all eu ip"ents 'or provision o' leased ccts and other services 'or nterprise custo"ers in coordina&on ith nterprise Business Init

15%

8


Pre%ara&on"S!mission"eie/ o' GPMS, FPMS, IPMS in &me

5%

1


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead - *+ at ircle)

5%

-

6

Total

Good

Target Achieed

Excellent

+s per the target set ! B? /;<ircle
100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(T"a$s%issio$ pla$$i$g) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

0

$%era&ons

#lanning and execu&on o' all eu ip"ents 'or provision o' leased ccts and other services 'or nterprise custo"ers in coordina&on ith nterprise Business Init

15%

8


Pre%ara&on"S!mission"eie/ o' GPMS, FPMS, IPMS in &me

5%

1



5%

Total

100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(T"a$s%issio$ pla$$i$g) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

Performance Management System 7ead - Transmission (CFA) at Circe - GM or Scorecard - ac#!% Mar#s Achieed

Weighted Score

Sr. No.



1



2


5


nternal reports




nternal reports


2e li$ea"l3 s!aled

Weighted Score

Sr. No.



1



2


5


nternal reports




nternal reports

6

u!Jec&ve assess"ent given ! /ead - *+ at ircle !ased on (!ut not li"ited to)K (1) +dherence to !udget (2) #er'or"ance on i"ple"enta&on o' strategic proJects (2) "ploee groth and develop"ent ini&a&ves


6


2e li$ea"l3 s!aled

eo/






eo/





Performance Management System AGM Transmission Mtce *************************SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia

Budget adherence on opex (% actual spend vs !udgeted) (on ite"s excluding those in schedule #)

7

Financia

urtailing 9pera&onal expenditure

5%

.

0nancia


5%

?

$%era&ons

#rovision o' e ircuits

10%

/

$%era&ons

>econnec&on o' ircuits

10%

=

$%era&ons


10%


0

$%era&ons


10%


10%

Good

Excellent

Target Achieed

Performance Management System AGM Transmission Mtce *************************SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia


7

Financia

urtailing 9pera&onal expenditure

5%

.

0nancia


5%

?

$%era&ons


10%

/

$%era&ons

>econnec&on o' ircuits

10%

=

$%era&ons


10%


0

$%era&ons


10%


9

$%era&ons

% o' u"!er o' nstalla&ons inspected o' all $rans"ission netor. (as a % o' $otal nu"!er o' installa&ons +ssigned)

10%

1

$%era&ons

aintenance o' all 9*,I/*, icroave trans"ission sste" ithin + to "aintain the ;9 para"eter as =xed ! ircle<orporate 9:ce

10%

-5

$%era&ons

onitoring the u&lisa&on o' $rans"ission "edia sste" installed and co""issioned  "onitoring 9+

10%

--

C!stomer

usto"er "eet on #?@#<?? ircuit

5%

-7



5%

Total

Good

Target Achieed

Excellent

10%

100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(T"a$s%issio$ M!e) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

1

$%era&ons

aintenance o' all 9*,I/*, icroave trans"ission sste" ithin + to "aintain the ;9 para"eter as =xed ! ircle<orporate 9:ce

10%

-5

$%era&ons

onitoring the u&lisa&on o' $rans"ission "edia sste" installed and co""issioned  "onitoring 9+

10%

--

C!stomer

usto"er "eet on #?@#<?? ircuit

5%

-7



5%

Total

100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(T"a$s%issio$ M!e) CFA 4444444444444SSA

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA


Weighted Score

Sr. No.



1



C


nternal reports

4



2e li$ea"l3 s!aled

Weighted Score

Sr. No.



1



C


nternal reports

4


6

nternal reports

6



6


2e li$ea"l3 s!aled

eo/






eo/





Individual Performance Management Syste SD2 T8N mtce 2rode Scorecard Sr. No. 2

Dimension

0 8 E

Weightag e


15%

Deeo%ment uip"ent outage aFec&ng the service

15%

. 4 / 6

KPI

Mtce

>econnec&on $s

5%

Oeeping 'ault rate ithin li"its

10%

o o' nspec&ons "ade in the 7ivision

5%

>earranging o' 1s 'or 9* >ing Finance C!stomer

Performance L Fair

Good

10%


5%


5%

usto"er "eet on #?@#<?? $

10%

-5

GPMS, FPMS, u!"ission o' #, *#, # in &"e IPMS STT

5%

11

$era 9verall per'or"ance (on scale o' 1 to 5 - to %er'ormance !e assessed ! /ead +)

10%

Total

Target

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ E'!elle$ wo#ld 2e li$ea"l3 s!aled

Individual Performance Management Syste SD2 T8N mtce 2rode Scorecard Sr. No. 2

Dimension

Weightag e


15%


15%

. 4 / 6

KPI

Mtce


5%


10%


5%

>earranging o' 1s 'or 9* >ing

0 8

Finance

E

C!stomer

Performance L Fair

Good

10%


5%


5%

usto"er "eet on #?@#<?? $

10%

-5


5%

11


10%

Total

Target

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ E'!elle$ wo#ld 2e li$ea"l3 s!aled 7: To 2e de!ided

vels

1

Excellent


2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d

Individual Performance Management Syste 5T$ T8N mtce 2rode Scorecard Sr. No. 2

Dimension

Weightag e


15%


15%

. 4 / 6

KPI

Mtce

0 8

Finance

E

C!stomer


5%


10%


5%

>earranging o' 1s 'or 9* >ing

5%


10%


5%

usto"er "eet on #?@#<?? $

10%

-5


5%

11


10%

Total

Target

Performance L Fair

Good

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ E'!elle$ wo#ld 2e li$ea"l3 s!aled 7: To 2e de!ided

vels

1

Excellent


2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d

Performance Management System DGM CM *************************** SSA Scorecard S r. No.

Dimension

KPI

Weightage

Target


-

Financia

Budget adherence on capex (actual vis-à-vis planned) (%) and opex (% actual spend vs !udgeted) (on ite"s excluding those in schedule #)

5%

2

Financia

 >evenue  (>s r)

10%

C

Financia

 >evenue - 7+ (>s r)

5%

4

C!stomer " et adds (! nu"!er o' su!scri!ers) ( Mar#et 2) (in 000As)

10%

5

C!stomer " et adds (! nu"!er o' su!scri!ers) ( Mar#et C) (in 000As)

10%

6

C!stomer " et adds (! nu"!er o' su!scri!ers) (7+) Mar#et (in 000As)

5%



$%era&ons B$ availa!ilit (%)

5%

8

$%era&ons

E

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and upgrada&on o' $%era&ons  assets (date o' co"ple&on) and gePng +cceptance $es&ng (+$) o'  netor. ele"ents in the +

10%

10

oordina&ng ith circle in'ra tea" 'or &"el $%era&ons availa!ilit o' slots and "a.ing toers read 'or sharing 'or leasing to other operators

10%

11

u!"iPng plans 'or expansion and Deeo%me upgrada&on o'   assets ith in + to nt ircle planning ing o'  etor.

10%

12

Saes

1C

$era %er'ormanc 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead -  at +) e

% o' u"!er o'  nstalla&ons inspected (as a % o' $otal nu"!er o' installa&ons +ssigned)

ales through 7+ < *ranchisee <  against target set 'or the + 'or the sales o' (2,C),7+,@79  related @+ in  Business

Good

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

5%

10%

()  !ased on the ircle target =xed

5%

Total 100% -: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled

P"epa"ed 23

App"oved 23

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

ales through 7+ < *ranchisee <  against target set 'or the + 'or the sales o' (2,C),7+,@79  related @+ in  Business

12

Saes

1C


10%

()  !ased on the ircle target =xed

5%


P"epa"ed 23

App"oved 23

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

Individual Performance Management System AGM Saes CM -**************SSA Scorecard Sr. No.

Dimension

KPI

Weightage

-

ales through 7+ < *ranchisee < sagainst target set 'or the + 'or the sales o' (2,C),7+,@79  related @+ in  Business

25%

+s =xed ! ()  !ased on the ircle target =xed ! B? /;

2

onduct o' various "ar.e&ng < #> ac&vi&es Deeo%ment such as 'airs, elas, exhi!i&on etc at various places in the + to increase the sales volu"e

10%


5%


15%

+s per the target decided ! ()  or the /ead o' + as the case "a !e

5%

*reuenc and place o' such surve to !e conducted shall !e decided ! /ead os + concerned

10%

hall !e =xed ! /ead o' + concerned

.


4

/

onduct o' surve to "onitor the per'or"ance o' various !usiness plan at 7+s<+ level (! area) 'or ta.ing correc&ve ac&on C!stomer

6

i) *eed !ac. recd 'ro" custo"ers through 7+,*ranchisees,, etc ith reco""enda&on to ircle 9:ce on sales and

Target


Good

1

Excellent


Individual Performance Management System AGM Saes CM -**************SSA Scorecard Sr. No.

Dimension

KPI

-

ales through 7+ < *ranchisee < sagainst target set 'or the + 'or the sales o' (2,C),7+,@79  related @+ in  Business

2

onduct o' various "ar.e&ng < #> ac&vi&es Deeo%ment such as 'airs, elas, exhi!i&on etc at various places in the + to increase the sales volu"e

Weightage

Target

25%

+s =xed ! ()  !ased on the ircle target =xed ! B? /;

10%


5%


15%

+s per the target decided ! ()  or the /ead o' + as the case "a !e

5%

*reuenc and place o' such surve to !e conducted shall !e decided ! /ead os + concerned

10%

hall !e =xed ! /ead o' + concerned

5%


15%

+s per the periodicit =xed ! B? /;r<ircle 9F

1

GPMS, FPMS, Pre%ara&on"S!mission"eie/ o' GPMS, IPMS STT FPMS, IPMS in &me

5%

10

$era 9verall per'or"ance (on scale o' 1 to 5 - to !e %er'ormance assessed ! /ead +)

5%

.


4

/

onduct o' surve to "onitor the per'or"ance o' various !usiness plan at 7+s<+ level (! area) 'or ta.ing correc&ve ac&on C!stomer

i) *eed !ac. recd 'ro" custo"ers through 7+,*ranchisees,, etc ith reco""enda&on to ircle 9:ce on sales and ar.e&ng "a3ers !ased on local environ"ent ii) *eed!ac. received 'ro" the retailers regarding total 'ault resolu&on turn around &"e and sor&ng out the sa"e to increase the sales

6

0

8

$%era&ons

Sta+


i) 7is!urse"ent o' alloances, incen&ves and aards to sales personnel to increase the sales volu"e ii) "par&ng training on sales and "ar.e&ng to ensure con&nuous i"prove"ent in the individual and the co"pan per'or"ance on  !usiness area


Good

1

Excellent



P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Sales) CM 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

0

8

$%era&ons

Sta+


i) 7is!urse"ent o' alloances, incen&ves and aards to sales personnel to increase the sales volu"e ii) "par&ng training on sales and "ar.e&ng to ensure con&nuous i"prove"ent in the individual and the co"pan per'or"ance on  !usiness area

5%


15%

+s per the periodicit =xed ! B? /;r<ircle 9F

1

GPMS, FPMS, Pre%ara&on"S!mission"eie/ o' GPMS, IPMS STT FPMS, IPMS in &me

5%

10

$era 9verall per'or"ance (on scale o' 1 to 5 - to !e %er'ormance assessed ! /ead +)

5%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Sales) CM 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

Performance Management System AGM N/%g 3 $%era&ons CM *************************** SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia


2

Financia

 >evenue  (>s r)

15%

C

Financia

 >evenue - 7+ (>s r)

10%

4

C!stomer " et adds (! nu"! er o' su!scri!ers) ( Mar#et 2) (in 000As)

15%

5

C!stomer " et adds (! nu"! er o' su!scri!ers) ( Mar#et C) (in 000As)

10%

6

C!stomer " et adds (! nu"! er o' su!scri!ers) (7+) Mar#et (in 000As)

5%




10%

8

$%era&ons

E



u!"iPng plans 'or expansion and

5%

5%

10%

Good

Excellent

Target Achieed

Mar#s Achieed

Weighted Score

Performance Management System AGM N/%g 3 $%era&ons CM *************************** SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia


2

Financia

 >evenue  (>s r)

15%

C

Financia

 >evenue - 7+ (>s r)

10%

4

C!stomer " et adds (! nu"! er o' su!scri!ers) ( Mar#et 2) (in 000As)

15%

5

C!stomer " et adds (! nu"! er o' su!scri!ers) ( Mar#et C) (in 000As)

10%

6

C!stomer " et adds (! nu"! er o' su!scri!ers) (7+) Mar#et (in 000As)

5%




10%

8

$%era&ons

E



Excellent

10%

5%

11

oordina&ng ith circle in'ra tea" 'or &"el availa!ilit o' slots and "a.ing toers read 'or sharing 'or leasing to other operators

5%

Total

Weighted Score

5%

u!"iPng plans 'or expansion and upgrada&on o'   assets ith in + to ircle planning ing o'  etor.


Mar#s Achieed

5%

10

12

Good

Target Achieed

5% 100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Nw plg & p$s) CM44444444444444444444 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

12


5%

Total

100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Nw plg & p$s) CM44444444444444444444 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

Performance Management System AGM N/ $%era&ons CM *************************** SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia


2

Financia

 >evenue  (>s r)

15%

C

Financia

 >evenue - 7+ (>s r)

10%

4

C!stomer " et adds (! nu"!er o' Mar#et su!scri!ers) ( - 2) (in 000As)

15%

5

C!stomer " et adds (! nu"!er o' Mar#et su!scri!ers) ( - C) (in 000As)

10%

6

C!stomer " et adds (! nu"!er o' su!scri!ers) (7+) (in 000As) Mar#et

10%




15%

8

% o' u"!er o'  nstalla&ons $%era&ons inspected (as a % o' $otal nu"!er o' installa&ons +ssigned)

5%

E

$%era&ons


5%

10%

Good

Excellent

Target Achieed

Mar#s Achieed

Weighted Score

Performance Management System AGM N/ $%era&ons CM *************************** SSA Scorecard Sr. No.

Dimension

KPI

Weightage

Target


-

Financia


2

Financia

 >evenue  (>s r)

15%

C

Financia

 >evenue - 7+ (>s r)

10%

4

C!stomer " et adds (! nu"!er o' Mar#et su!scri!ers) ( - 2) (in 000As)

15%

5

C!stomer " et adds (! nu"!er o' Mar#et su!scri!ers) ( - C) (in 000As)

10%

6


10%




15%

8

% o' u"!er o'  nstalla&ons $%era&ons inspected (as a % o' $otal nu"!er o' installa&ons +ssigned)

5%

E

$%era&ons

10

$era 9verall per'or"ance (on scale o' 1 %er'ormanc to 5 - to !e assessed ! /ead -  at +) e


Total

Good

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

5%

10%

5% 100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Nw p$s) CM44444444444444444444 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Nw p$s) CM44444444444444444444 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

Performance Management System AGM N/%g CM *************************** SSA Scorecard Sr. No.

Dimension

KPI

Weightage Target


-

Financia


2

Financia

 >evenue  (>s r)

15%

C

Financia

 >evenue - 7+ (>s r)

10%

4

C!stomer " et adds (! nu"!er o' su!scri!ers) ( - 2) (in Mar#et 000As)

15%

5

C!stomer " et adds (! nu"!er o' su!scri!ers) ( - C) (in Mar#et 000As)

10%

6


5%



$%era&ons

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and u pgrada&on o'  assets (date o' co"ple&on) and gePng +cceptance $es&ng (+$) o'  netor. ele"ent s in th e +

15%

8

u!"iPng plans 'or expansion and upgrada&on o' $%era&ons   assets ith in + to ircle planning ing o'  etor.

10%

E

oordina&ng ith circle in'ra tea" 'or &"el $%era&ons availa!ilit o' slots and "a.in g toers read 'or sharing 'or leasing to oth er operators

10%

5%

Good

Excellent

Target Achieed

Mar#s Achieed

Weighted Score

Performance Management System AGM N/%g CM *************************** SSA Scorecard Sr. No.

Dimension

KPI

Weightage Target


-

Financia


2

Financia

 >evenue  (>s r)

15%

C

Financia

 >evenue - 7+ (>s r)

10%

4

C!stomer " et adds (! nu"!er o' su!scri!ers) ( - 2) (in Mar#et 000As)

15%

5

C!stomer " et adds (! nu"!er o' su!scri!ers) ( - C) (in Mar#et 000As)

10%

6


5%



$%era&ons

$i"el crea&on o' long-ter"  short-ter" plan and !udget 'or expansion and u pgrada&on o'  assets (date o' co"ple&on) and gePng +cceptance $es&ng (+$) o'  netor. ele"ent s in th e +

15%

8

u!"iPng plans 'or expansion and upgrada&on o' $%era&ons   assets ith in + to ircle planning ing o'  etor.

10%

E

oordina&ng ith circle in'ra tea" 'or &"el $%era&ons availa!ilit o' slots and "a.in g toers read 'or sharing 'or leasing to oth er operators

10%

10

$era %er'ormanc 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead -  at +) e Total

Good

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

5%

5% 100%


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Nw plg ) CM44444444444444444444 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA


P"epa"ed 23

C8e!;ed 23

App"oved 23

AGM(Nw plg ) CM44444444444444444444 4444444444444SSA

DGM (CM) 444444444444444444SSA

GM 44444444444444 SSA

Individual Performance Management System AGM (4P" MIS" IT) ************************* SSA Scorecard Performance Levels Sr. No.

Dimension

KPI

Weightage

15%

5%

1

MIS

$i"el su!"ission o' 9nline 9< state"ents and all ee.l and "onthl state"ents as per calendar o' returns ! coordina&ng ith =eld units and other !usiness units o' +s and 'orarding o' 7ail G??, interrup&on and "onsoon state"ents,ee.l and "onthl report o' I9 BB connec&ons and uarterl < hal' earl revie and theM state"ents

2

In&ma&on o' targets

i oordina&ng ith other !usiness units in the +s in respect o' in&"a&on o' + targets to =eld units !ased on the circle targets received 'ro" ircle 9:ce

C

ii onitoring the achieve"ents o' Monitoring o' Achieements " phsical
10%

4

Correc&e 9utlining correc&ve ac&on that can !e ta.en ! each !usiness ac&on on unit in the + 'or achieving phsical
10%

5

Mee&ng

#eriodical conduc&ng o' anage"ent "ee&ng at + level and 'ollo up ith =eld units 'or co"piling the co"pliance reports 'or !rie' to ircle "anage"ent "ee&ngs

10%

Target

Fai r

G oo d

1

Marks Target Achiev E xcel len t Achieved ed

Individual Performance Management System AGM (4P" MIS" IT) ************************* SSA Scorecard Performance Levels Sr. No.

Dimension

KPI

Weightage

15%

5%

1

MIS

$i"el su!"ission o' 9nline 9< state"ents and all ee.l and "onthl state"ents as per calendar o' returns ! coordina&ng ith =eld units and other !usiness units o' +s and 'orarding o' 7ail G??, interrup&on and "onsoon state"ents,ee.l and "onthl report o' I9 BB connec&ons and uarterl < hal' earl revie and theM state"ents

2

In&ma&on o' targets

i oordina&ng ith other !usiness units in the +s in respect o' in&"a&on o' + targets to =eld units !ased on the circle targets received 'ro" ircle 9:ce

C

ii onitoring the achieve"ents o' Monitoring o' Achieements " phsical
10%

4

Correc&e 9utlining correc&ve ac&on that can !e ta.en ! each !usiness ac&on on unit in the + 'or achieving phsical
10%

5

Mee&ng

#eriodical conduc&ng o' anage"ent "ee&ng at + level and 'ollo up ith =eld units 'or co"piling the co"pliance reports 'or !rie' to ircle "anage"ent "ee&ngs

10%

6

Pro9ects

$i"el i"ple"enta&on o' 7> proJect and other .e $ proJects

10%



Com%!ter " IT s1stems

$ender processing and procure"ent o' co"puter < it sste"s to "et the =eld units o' the +

10%

8

FPMS

#repara&on revie and repor&ng o' *# to ircle

10%

E

GPMS

#repara&on revie and repor&ng o' o' # to ircle ! collec&ng datas 'ro" 'unc&onal units < =nance and &"el su!"ission to ircle 9:ce

10%

10


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead - /><+d"in at ircle)

10%

:

Total < >

Target

Fai r

G oo d

1

Marks Target Achiev Achieved E xcel len t ed

100%

<

>

<

:

< :

7: To 2e de!ided

P"epa"ed 23

App"oved 23

AGM(MIS+BP+IT) 44444444444444444444 4444444444444SSA

GM 44444444444444 SSA



Com%!ter " IT s1stems

$ender processing and procure"ent o' co"puter < it sste"s to "et the =eld units o' the +

10%

8

FPMS

#repara&on revie and repor&ng o' *# to ircle

10%

E

GPMS

#repara&on revie and repor&ng o' o' # to ircle ! collec&ng datas 'ro" 'unc&onal units < =nance and &"el su!"ission to ircle 9:ce

10%

10



10%

:

Total < >

100%

<

>

<

:

< :

7: To 2e de!ided

P"epa"ed 23

App"oved 23

AGM(MIS+BP+IT) 44444444444444444444 4444444444444SSA

GM 44444444444444 SSA

Weighte d Score

Weighte d Score

Indiid!a Per'ormance Management S1ste SDE (MIS) ,ERODE Scorecard Sr. No. Dimension

KPI

-

M$C "MIS *orarding o'  and 9 state"ents STAT2M2NTS to ircle 9:ce

2

STAT2M2NTS

C

Weightage

Target

20%

-556

*orarding o' 7ail G??, nterrup&on and onsoon tate"ents to ircle 9:ce

20%

-556

M22TING

onduc&ng anage"ent ee&ngs and prepera&on o' ee&ng inutes

10%

-556

4

FPMS

>eceiving *# tatus $rac.er >eport 'ro" *ield Inits and 'orarding to ircle 9:ce ever ;uarter nding

10%

-556

5

IPMS

>eceiving o' # score cards 'ro" all xecu&ves and 'orarding to ircle 9:ce

5%

-556

6

:$S

o-ordina&on o' ;9 $ea" , Qa!alpur hile nspec&on

10%

-556

ePng ee.l<"onthl reports o' I9

Performance L Fair

Good

Indiid!a Per'ormance Management S1ste SDE (MIS) ,ERODE Scorecard Sr. No. Dimension

:

KPI

Weightage

-

M$C "MIS *orarding o'  and 9 state"ents STAT2M2NTS to ircle 9:ce

2

STAT2M2NTS

C

Target

20%

-556

*orarding o' 7ail G??, nterrup&on and onsoon tate"ents to ircle 9:ce

20%

-556

M22TING

onduc&ng anage"ent ee&ngs and prepera&on o' ee&ng inutes

10%

-556

4

FPMS

>eceiving *# tatus $rac.er >eport 'ro" *ield Inits and 'orarding to ircle 9:ce ever ;uarter nding

10%

-556

5

IPMS

>eceiving o' # score cards 'ro" all xecu&ves and 'orarding to ircle 9:ce

5%

-556

6

:$S

o-ordina&on o' ;9 $ea" , Qa!alpur hile nspec&on

10%

-556



;S$

ePng ee.l<"onthl reports o' I9 BB conne&ons and 'orarding to ircle 9:ce o-ordina&ng 9:cer 'or I9 su!sid

10%

8

:!arter1 Statements

*orarding ;uarterl< /al' Rearl >evie and $heM tate"ents

10%

-556

E

9verall per'or"ance (on scale o' 1 to  $era to !e assessed ! /ead - + %er'ormance (/><+d"in )

5%

-556

Total a" s o" a " "a $g < >

7: To 2e de!ided

oo <

> ' !e e$ <

:

100% a" s a! eve

Performance L Fair

Good

o" "a $g e o w a " < : ! eve%e$

vels

1

Excellent


e wee$ a " a$

oo a$

e wee$

oo

Indiid!a Per'ormance Management S1stem SDE (IT) ,O/o GM, EODE Scorecard KPI

Weightag e

Target

o"ple&on o' various #roJects assigned ! ircle o:ce in &"e in respect o' o"puter sste"s

10%

-556

10%

-556

3

#repara&on o' s&"ates and >eleasing o' o"ple&on >eports

10%

-556

=

7iversion<> earrange"e nt o' o"puter sste"s 'or !e3er u&lisa&on

15%

-556

5

o"puter G+ 9utage aFec&ng service

10%

-556

Sr. No.

1

<

Dimensio n

$ender process and =nalisa&on 'or #urchase o' o"puter Deeo%me sste"s nt


Good

1

Excellent

Target Achieved

>

xtending $echnical support to =eld units in rode + in respect o' o"puter /< and < 'or dato-da ac&vi&es

15%

-556

7

crapping o' o!solete and I
10%

-556

#rocessing o' Bills

10%

-556

10%

-556

$%era&on and Maintenanc e

Financia ?

@

9verall per'or"anc e (on scale Per'ormanc o' 1 to 5 - to e !e assessed ! controlling o:cer Total

-556


Individual Performance Management System AGM (A 3 7) **************************** SSA Scorecard KPI

Weightag e

% o' >ight to n'or"a&on reuests or cases cleared or ansered ithin the prescri!ed &"e 'ra"e as per the nor"s

10%

$i"el co"ple&on o' the 7# process 'or post !ased and &"e !ound pro"o&on

10%

Trans'ers

$i"el co"pliance o' t rans'ers and pos&ngs orders 'or execu&ves as per $rans'er #olic (% o' trans'er and pos&ng orders executed ithin 45 d as 'ro" date o' issue)

10%

?

Pos&ng

i) $a.ing ac&on to =ll up vital post such as sales and "ar.e&ng, trans"ission ii) deplo"ent o' "anpoer in various !usiness ver&cal at non popular sta&ons in the +s

10%

5

Time1 com%e&on o' ACs

% o' +#+>s co"pleted ! the reuired date

5%

=

Sta+ rea&ons

u"!er o' "andas lost due to union disputes at + level (S)

5%



We'are ac&i&es

i) $i"el aarding o' scholarships, !oo. aards, etc 'ro" the 'unds given ! corporate o:ce ii) % o' "edical clai"s to !e se3led ! circle o:ce 'orarded ithin 2 ee.s o' su!"ission o' clai"

10%

#repara&on, u!"ission and revie o' # score card o' +

5%

% o' # scorecards 'or hich scorecard =naliDa&on and target sePng co"pleted and sent to circle o:ce ! due dates

5%

% o' # scorecards 'or hich achieve"ent revie co"pleted and sent to circle o:ce ! due dates

5%

ecr!itment " Ind!c&on

$i"el co"ple&on o' the >ecruit"ent and nduc&on process at + level

10%

-7

Training

i) >evenue earned through u""er $raining o o' persons (xecu&ves<on xec) trained

10%

1C



Sr. No.

Dimension

1

Coordina&on

7

Promo&on

C

GPMS

9

E

Target


Good

1

Excellent


IPMS

-5

11

ii)

5%


P"epa"ed 23

App"oved 23

AGM(H*+Ad%i$) 44444444444444444444 4444444444444SSA

GM 44444444444444 SSA

GPMS

9

E

#repara&on, u!"ission and revie o' # score card o' +

5%

% o' # scorecards 'or hich scorecard =naliDa&on and target sePng co"pleted and sent to circle o:ce ! due dates

5%


5%

IPMS

-5

11

ecr!itment " Ind!c&on

$i"el co"ple&on o' the >ecruit"ent and nduc&on process at + level

10%

-7

Training

i) >evenue earned through u""er $raining o o' persons (xecu&ves<on xec) trained

10%

1C



ii)

5%


P"epa"ed 23

App"oved 23

AGM(H*+Ad%i$) 44444444444444444444 4444444444444SSA

GM 44444444444444 SSA

Performance Management Sys SD2 (ADMN"7) Scorecard S. No.

Dimension

KPI

Weightage

-

Promo&on

% o' people 'or hich the &"e !ound pro"o&on process is co"pleted in &"e 'or non - execu&ves  xecu&ves (! 7ece"!er C1)

10%

2

Trans'ers

$i"el co"pliance o' trans'ers and pos&ngs orders 'or execu&ves  non -execu&ves(% o' trans'er and pos&ng orders executed ithin 45 das 'ro" date o' issue)

10%

C


% o' +>s co"pleted ! the reuired date

4

GPMS"FPMS

$i"el co"ple&on o' achieve"ent revie 'or # < *#and sending the sa"e to the circle o:ce ! due dates

10%

IPMS

% o' # scorecards 'or hich scorecard =naliDa&on and target sePng co"pleted and sent to circle ! due dates

5%

5

5%

Target

Performance Management Sys SD2 (ADMN"7) Scorecard S. No.

Dimension

KPI

Weightage

-

Promo&on

% o' people 'or hich the &"e !ound pro"o&on process is co"pleted in &"e 'or non - execu&ves  xecu&ves (! 7ece"!er C1)

10%

2

Trans'ers

$i"el co"pliance o' trans'ers and pos&ngs orders 'or execu&ves  non -execu&ves(% o' trans'er and pos&ng orders executed ithin 45 das 'ro" date o' issue)

10%

C


% o' +>s co"pleted ! the reuired date

4

GPMS"FPMS

$i"el co"ple&on o' achieve"ent revie 'or # < *#and sending the sa"e to the circle o:ce ! due dates

10%

5

IPMS

% o' # scorecards 'or hich scorecard =naliDa&on and target sePng co"pleted and sent to circle ! due dates

5%

6

IPMS


5%



S!mmer Training

>evenue earned agasint the target set ! circle o:ce ! su""er training in lacs

15%

8

Training

$otal nu"!er o' persons trained (S)

10%

E

7MS

"ple"enta&on o' ?eave odule  upda&on o' /> pac.age

10%

10

Time1 com%e&on % o' the supernua&on cases or @> cases o' o:cers or o' e&rement cases o:cials se3led at the &"e o' re&re"ent

10%

11

9verall per'or"ance (on scale o' 1 to 5 - to !e assessed $era %er'ormance ! /ead o' +)

10%

Total

Target

5%

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve% 7: To 2e de!ided

em


Good

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$ wo#ld 2e li

Performance Management System SD2 (G2N2A) ********************** Scorecard S. No.

Dimension

KPI

Weightage

Target

Per' Fair

-

Tenders

% o'$i"el Toa&ng o' $enders and =nalisa&on o' tenders 'or /ouse Oeeping<@ehicle< *or"s etc

10%

2

Scra%%ing

% o' crapping o' depart"ental conde"ned vehicles in &"e

10%

C

Pro9ect Sancha1

% o' i"ple"enta&on o' #roJect ancha

15%

4

% o' #rocessing o' house Pa1ments o' .eeping<ecurit<#rining <@ehicle !ills and 4is &"el pa"ent o' !ills

5

IPMS

6

Proc!remen t and S!%%1 $i"el procure"ent and suppl o' sta&oneries o' and other ite"s in  (9) sta&oneries

10%



7os%ita isit

% o' hospital visit co"pleted in the case o' inpa&ent treat"ent under B? >

5%

8

Smart Card

% o' i"ple"eta&on o' s"art card sste" 'or all exges and deptl vehicles

5%

E

7MS

"ple"enta&on o' ?eave odule

10%

10

Time1 com%e&on % o' +>s co"pleted ! the reuired date o' ACs

11

TI

% o' suppl o' in'or"&on ith in due dates to the in'or"a&on see.ers under >$

5%

11

$era %er'ormanc 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead o' +) e

10%

% o' # scorecards 'or hich scorecard =naliDa&on and target sePng  revie co"pleted and sent to /> sec&on

Total

10%

5%

5%

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8iev

** SSA ormance eesGood

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!ell

Performance Management System 5T$ (G2N2A) - ***************** SSA Scorecard S. No.

Dimension

KPI

Weightage

Target

Per'ormance e Fair

-

4!iding

tce o' (9) Building and electrical =Pngs etc

20%

2

Scra%%ing

% o' crapping o' unservicea!le 'urniture and other ite"s in (9) in &"e

20%

C

2ngine

% o' ngine *ailure in (9) @>

20%

4

IPMS


10%

5

7MS


10%

6


10%



$era %er'ormanc 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! ontrolling 9:cer e

10%

Total

Good

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2

es-

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

wee$ Fai" a$d Good a$d 2ewee$ Good a$d E

Performance Management System 5T$ (2GA) - ********************S Scorecard S. No.

Dimension

KPI

Weightage

Target

Per' Fair

-

C$2CTI$N $F % o' cases in hich outstanding dues collected in $;TSTANDI 'ull NG D;2S

2

TI

% o' >$ cases in hich the reuired in'ro"a&on supplied to the in'or"a&on see.er ithin due date

C0%

C

IPMS


10%

4

7MS


15%

5


10%

6

$era %er'ormanc 9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! ontrolling 9:cer e

10%

Total

25%

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve

A ormance eesGood

Target Achieed

Mar#s Achieed

Weighted Score

Excellent

e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle

Individual Performance Management System AGM CSC ************************* SSA Scorecard Sr. No.

Dimension

KPI

Weightage

-

Financia

>evenue 'ro" sales in s (>s cr)

10%

2

C!stomer " Mar#et

u"!er o' leads generated at s 'or ?andline, Broad!and

10%

.

C!stomer " Mar#et u"!er o' s sold at s

10%

4

C!stomer " Mar#et @alue o' recharge vouch ers sold at s

10%

/

usto"er sa&s'ac&on level at s C!stomer " Mar#et through 'eed!ac. received (cale o' 1 to 5)

10%

6

$%era&ons

+verage &"e spent in ueue ! custo"ers (in "inutes)

5%

0

$%era&ons

% o' s reva"ped ith ne products li.e C, other changes as planned (% actual vs planned)

10%

8

$%era&ons

$i"el arrange"ent o' all range o' B? product and services 'or sale

5%

1

ollec&on and re"ission o' cash in &"e

10

ar et

--

+cceptance o' +* ! ter" cell o o' nspec&ons "ade in  <  < $9

12

-. 14

GPMS, FPMS, IPMS S!mission o' GPMS, FPMS, IPMS in STT &me $era %er'ormance

9verall per'or"ance (on scale o' 1 to 5 to !e assessed ! /ead +) Total

:

5% 5%

7isposal o' su! co"plaints

!stomer

Target

<

>

<

5% 5% 5% 5% 100%

>

<

:

< :


Good

1

Excellent


!stomer

ar et

--

+cceptance o' +* ! ter" cell o o' nspec&ons "ade in  <  < $9

12

-. 14

GPMS, FPMS, IPMS S!mission o' GPMS, FPMS, IPMS in STT &me $era %er'ormance

9verall per'or"ance (on scale o' 1 to 5 to !e assessed ! /ead +) Total

:

Weighted Score

<

>

<

5% 5% 5% 5% 100%

>

<

:

< :

Weighted Score

Individual Performance Management System SD2,CSC, T 47ABAN,2rode Scorecard Sr. No.

-

2

Dimensio n

KPI

Weightag e

Target

:MS

"ple"enta &onK "onitoring the preven&ve and correc&ve "tceproces s

5%

-556

C!stomer Feedac#

ePng 'eed!ac. 'ro" custo"ers and a3ending the sa"e

15%

-556


Good

1

Excellent

Target Achieved Achieved

Individual Performance Management System SD2,CSC, T 47ABAN,2rode Scorecard KPI

Weightag e

Target

:MS


5%

-556

C!stomer Feedac#


15%

-556

etaining c!stomer

ounseling o' all custo"ers o' voluntar closure and retaining in B?

15%

-556

Ne/ schemes "Pans

#opularising the ne sche"es < plans a"ong the custo"ers

15%

-556

5

Stoc# %osi&on o' cards

Oeeping the reuired uan&t o' all tpe o' cards to 'ul=l the custo"er reuests

10%

-556

6

ePng the grievances 'ro" the C!stomer custo"er grieaances and 'ollo up ac&on to se3le the sa"e

8%

-556

Sr. No.

-

2

C

4

Dimensio n


Good

1

Excellent




ssuing or. order 'or all Wor# order .inds o' *+ co""ercial ac&vi&es

15%

-556

8

ePng all co"plaints and Com%aint"S sugges&ons !gges&on and egister a3ending ith the help o' =eld staF

10%

-556

E

/andling reuests 'ro" C!stomer custo"ers Sa&s'ac&on and ensuring custo"er sa&s'ac&on

%

-556

: 7: To 2e de!ided

Total >

100% >

:

:

Marks Weighted Achieved Achieved Score

Individual Performance Management System SD2,Commercia,2rode Scorecard Weightag e

Target

-

onitoring all s, >evenue Monitoring collec&on and state"ent to ircle 9

10%

-556

2

onitoring and issuing o' or. Wor# $rder orders 'or #
15%

-556

C

aintaining Commercia o' all 0es co""ercial =les

15%

-556

4

Sta&oner1

ollec&on o' all tpe o' applica&ons and sta&oneries 'ro" 7 enl,7 and issuing to all s

10%

-556

5

ePng all tpes o' !anners and pa"phlets Ader&sem 'ro" ents ar.e&ng ec&on and distri!u&on to all s

10%

-556

6

>eleasing or. order 'or 7 and 'olloing up ac&on 'or co"ple&on

10%

-556

Sr. No.

Dimensio n

ISDNs

KPI


Good

1

Excellent

Target Achieved



ePng approval and issuing Serice or. orders connec&ons 'or ervice < 79$<>79$ connec&ons

10%

-556

8

MPs"TACs

#rovision o' onnec&ons to $+ "e"!ers and #s and "aintaining corresponda nces to ?iason 9:cer

10%

-556

Sta+

aintananc e o' all corresponda nces related to staF el'are

10%

-556

100% >

:

E

: 7: To 2e de!ided

Total >

:


Individual Performance Management System 5T$,CSC, GPM, Scorecard KPI

Weightag e

:MS


10%

C!stomer Feedac#


10%

etaining c!stomer

ounseling o' all custo"ers o' voluntar closure and retaining in B?

10%

4

Ne/ schemes "Pans

#opularising the ne sche"es < plans a"ong the custo"ers

8%

5

Stoc# %osi&on o' cards

+ccoun&ng the cards and .eeping the stoc. correctl

8%

6

ePng the grievances 'ro" the C!stomer custo"er grieaances and 'ollo up ac&on to se3le the sa"e

10%

Sr. No.

-

2

C

Dimensio n

Target


Good

1

Excellent

Target Achieved

:



ssuing or. alloca&on to Wor# order all staFs o' csc

15%

8

ePng all co"plaints and Com%aint"S sugges&ons !gges&on and egister a3ending ith the help o' =eld staF

10%

E

/andling reuests 'ro" C!stomer custo"ers Sa&s'ac&on and ensuring custo"er sa&s'ac&on

%

10

cec!in" te TR# $IM#S #OLLE#TIO& A&D revenue SE&DI&G monitorin STATEME&T g TO GM OFFI#E AO #AS'$AO IM#S

8%

11

#AF DATA TERM CELL CAF E&TR

4%

TOTAL a" s o" a " "a $g < > oo <

7: To 2e de!ided

100% > '!e e$ <

:

a" s a! eve

o" "a $g e ow a " < : ! eve%


$

e wee$ a " a$

Individual Performance Management System D2 IND$$ *********************** SSA Scorecard Sr. No.

Dimension

#rovision o' e ircuits 'or provision o' various services in *+,   B Business

2

.

Weightag e

KPI

"prove"ent o' > $7

5%

"prove"ent o' > ?ocal

5%


10%

urtailing opera&onal xpenditures o' the $elephone xchange

10%

Finance

Fair

Good

1

Excellent


5%

5



Performance Levels

15%

4 Mtce

15%

uip"ent outage aFec&ng the service Deeo%ment >econnec&on o' BB
6

Target

8

7isposal o' I< ite"s in the division

5%

E

xtending all ac&vi&es to the 7 (xternal) in provision o' ??,BB  *ixed  services etc

10%

10

xtending all coordina&on to B tea" 'or provision o' services to B custo"ers

10%

11


5%

12


5%

C!stomer

:

a" s o" a " "a $g <

9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! /ead +) Total > oo <

> ' !e e$ <

:

a" s a! eve

100% o" "a $g e o w a " < : ! eve%e$

e wee$ a " a$

oo a$

e wee$

7: To 2e de!ided

P"epa"ed 23 DE(I$doo") CFA44444444444444444444 4444444444444SSA

Weighted Score

C8e!;ed 23

App"oved 23

DGM (CFA) 444444444444444444SSA

GM 44444444444444 SSA

oo

Weighted Score

Individual Performance Management System S;4 DIBISI$NA 2NGIN22, INT2NA Scorecard Sr. No.

Dimensio n

P"ovisio$ of New Ci"!#is

1 2

KPI

Deeo%me E#ip%e$ o#age nt

affe!i$g 8e se"vi!e *e!o$$e!io$ eepi$g fa#l "ae wi8i$ li%is

3 4

Weightag e 15% 15% 5% 10%

No of I$spe!io$s %ade i$ 8e Divisio$

5%

6

Co$d#!i$g Saff %gs pe"iodi!all3

5%

7

C#"aili$g ope"aio$al E'pe$di#"e

10%

5

Mtce

Finance

Target


Good

1

Excellent

Individual Performance Management System S;4 DIBISI$NA 2NGIN22, INT2NA Scorecard Sr. No.

Dimensio n

P"ovisio$ of New Ci"!#is

1 2

Weightag e

KPI

affe!i$g 8e se"vi!e *e!o$$e!io$ eepi$g fa#l "ae wi8i$ li%is

4

Co$d#!i$g Saff %gs pe"iodi!all3

5%

7

C#"aili$g ope"aio$al E'pe$di#"e

10%

Disposal of @+S ie%s

5%

M!e of A%e$iies i$ TB & #a"e"s

10%

11

FPMS, IPMS S#2%issio$ of STT FPMS> IPMS i$ i%e

5%

12

$era (o$ s!ale of - o /  o %er'ormanc 2e assessed 23 Head e

8 10

C!stomer

Good

Excellent

10%

6

Finance

Fair

1

5%

5%

Mtce

Performance Levels

15%

No of I$spe!io$s %ade i$ 8e Divisio$

5

15%

Deeo%me E#ip%e$ o#age nt

3

Target

ve"all pe"fo"%a$!e

10%

SSA)

. 2. To be decided

Total

=

,

=

,

100%

=

.

=


.

Individual Performance Managemen 5;NI$ T22C$M $FFIC2,INT2 Scorecard Sr. No.

Dimension

KPI

Weightag e


15%

uip"ent outage aFec&ng the service

15%

3

>econnec&on

5%

4


10%

5


5%

6

onduc&ng taF "tgs periodicall

5%

7


10%

7isposal o' I< ite"s(I>@ +B?,+ I$)

5%

1 Deeo%ment

2

Mtce

Finance 8

10

C!stomer

tce o' +"eni&es in $B  ;uatrers

10%

11

FPMS, IPMS STT

u!"ission o' *#, # in &"e

5%

12

9verall per'or"ance (on scale o' 1 to $era %er'ormance 5 - to !e assessed ! /ead +)

. 2. To be decided

=

,

Total

=

,

Target

Performance Le Fair

Good

10%

100%

=

.

= .

t System NA

vels1 Excellent

Target Achieved


Individual Performance Management System D2 $!tdoor *********************** SSA Scorecard Sr. No.

Dimension

KPI

Weightag e

-

Financia

*+ >evenue - Basic (??, #9, @+, etc) (>s r)

10%

2

Financia

*+ >evenue - Broad!and (including @+, #$@) (>s r)

15%

.

et adds (! nu"!er o' su!scri!ers) - Basic (in 000As)

10%

4

et adds (! nu"!er o' su!scri!ers) Broad!and (in 000As)

15%

e3le"ent o' all pu!lic g rievances on *+ services

5%

6

xtending all ac&vi&es to the 7 (ndoor) in provision o' ??,BB  *ixed  services etc

5%

0

xtending all coordina&on to B tea" 'or provision o' services to B custo"ers

5%

C!stomer " Mar#et

/

8

$%era&ons

% o' ne services (??, BB) provisioned ithin the nor" ( d as 'or ??, 15 das 'or BB)

10%

1

$%era&ons


10%

10

$%era&ons

% o' u"!er o' nstalla&ons inspected (as a % o' $otal nu"!er o' installa&ons +ssigned)

5%

--

$%era&ons

nsuring &"el +cceptance tes&ng o' all *+ netor. asset 'alling ithin the Jurisdic&on

5%

12


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! + /ead)

5%

Total

Target


Good

1

Excellent


1 00 %

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good E'!elle$ wo#ld 2e li$ea"l3 s!aled

P"epa"ed 23 DE(#doo") CFA44444444444444444444 4444444444444SSA 4444444444444SSA

C8e!;ed 23

App"oved 23

DGM (CFA) 444444444444444 444444444444444444SSA 444SSA

GM 44444444444444 44444444444444 SSA SSA

Total

1 00 %

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good E'!elle$ wo#ld 2e li$ea"l3 s!aled

P"epa"ed 23 DE(#doo") CFA44444444444444444444 4444444444444SSA 4444444444444SSA

Weighted Score

C8e!;ed 23

App"oved 23

DGM (CFA) 444444444444444 444444444444444444SSA 444SSA

GM 44444444444444 44444444444444 SSA SSA

Weighted Score

a$d

a$d

Individual Performance Management S SD2s in 26terna " Gro!%s Scorecard Sr. No.

Dimensio n

2 C

?

KPI

Weightag e

#rovision o' #

15%

#rovision o' BB

15%

>econnec&on

5%

C!stomer ee&ng o' custo"ers ith a o!Jec&ve o' reten&ion o' custo"ers ! a3ending to their grievances, collec&on o' 'ed!ac. 'or oFering !est class services

Target

5%

5


10%

.6

6

ean $i"e (>) in /rs ta.en 'or clearance o' 'aults

5%

wi8i$ 7? H"s



% +<9B ('or #, hiM etc) cleared ith in nor"s

5%

-556 wi8i$ / da3s

Interna Process

Performance L Fair

Good

Individual Performance Management S SD2s in 26terna " Gro!%s Scorecard Sr. No.

Dimensio n

2 C

?

KPI

Weightag e


15%

#rovision o' BB

15%

>econnec&on

5%

C!stomer ee&ng o' custo"ers ith a o!Jec&ve o' reten&ion o' custo"ers ! a3ending to their grievances, collec&on o' 'ed!ac. 'or oFering !est class services

Target


10%

.6

6


5%

wi8i$ 7? H"s




5%

-556 wi8i$ / da3s

>endering all coordina&on ith  tea" 'or conduct o' ela, exhi!i&on etc 'or capturing ne custo"ers

5%

9

o o' nspec&ons "ade in the u! 7ivision

5%

E

9pera&onal xpenditure per ?ine

10%


5%

-556

>endering assistance to $>+ unit 'or collec&on o' outstanding dues

5%

-556

u!"ission o' #, *#, # in &"e

5%

-556

9verall per'or"ance

5%

-5

Finance

11

-7

Admn

-. : 7: To 2e de!ided

Total >

Performance L Fair

Good

5%

5

Interna Process

-556

100%

>

:

:

stem

vels

1

Excellent


Individual Performance Manageme 5T$s in 26terna " Gro!%s Scorecard Sr. No.

Dimension

KPI

Weightage

Target


15%

#rovision o' BB

15%

>econnec&on

5%

ee&ng o' custo"ers

5%


10%


5%


5%

9

Oeeping +# ite"s, + Inits etc in 'ault 'ree or.ing condi&on

5%

-556

E

+>%

5%

2ee" 8a$ =56


10%


5%

-556

?iuida&on o' outstanding dues

5%

-556

u!"ission o' #, *#, # in &"e

5%

-556

9verall per'or"ance

5%

-556

2 C

C!stomer

? 5 6 

-5 11

Interna Process

Finance

-7 -.

Admn

14

Total

Perf Fair

.6 wi8i$ 7? H"s -556wi8 i$ / da3s

100%

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8i E'!elle$ wo#ld 2e li$ea"l3 s!aled 7: To 2e de!ided

t System

rmance Levels Good

1

Excellent


ve%e$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d

Individual Performance Management Sy SD2 G$;PS Scorecard Sr. No.

Dimensio n C!stomer

-

2

.

Interna %rocess

Finance

Weightag e

KPI

Target

15%

Provision of NPC Provision of BB >endering all coordina&on ith  tea" 'or conduct o' ela, exhi!i&on etc 'or capturing ne custo"ers

5%

Keeping fault rate within limits

15%

-556

No of inspection made in the subdivision

10%

-556

Operational Expenditure per Line

10%

-556

collection of telephone bill in exchanges

5%

-556

>endering assistance to $>+ unit 'or collec&on o' outstanding dues

5%

-556

enewal of lease deed of rental exge buildings

5%

-556

4

Admn

!eeting of "#P customers for ensuring best class service

5%

-556

/

7

Submission of GPMS, FPMS, IPMS in time

5%

-556

5%

-556

6

Performance L Fair

Good

-556 -556

15%

$era Overall performance $on scale of %er'ormanc % to & ' to be assessed b( )ead e

**+,

: 7: To 2e de!ided

Total

>

>

:

100%

100%

:

tem

vels

1

Excellent


116 -556

196 -556 -556 -556

-556 -556

-556

-556

Individual Performance Management System 5T$s Gro!%s Scorecard Dimensio n

Performance Levels

1

KPI

Weightag e

Target

-


15%

-556

-556

2

#rovision o' BB

15%

-556

-556

C

>econnec&o n

5%

-556

-556

?

ee&ng o' custo"ers

5%

-556

196

5


10%

.6

196

6


5%

wi8i$ 7? H"s

116




5%

-556wi8 i$ / da3s

-556

9

Oeeping +# ite"s, + Inits etc in 'ault 'ree or.ing condi&on

5%

-556

-556

E

+>%

5%

2ee" 8a$ =56

-556


10%

-556

-556


5%

-556

-556

-7

?iuida&on o' outstanding dues

5%

-556

196

-.

u!"ission o' #, *#, # in &"e

5%

-556

-556

Sr. No.

C!stomer

Interna Process

-5

11

Finance

Admn

Fair

Good

Excellent


14

:

9verall #er'or"anc e

Total a" s o" a " "a $g < > oo <

5%

-556

100% > '! ' !e e$ <

:

-556

a" s a! eve

o" "a $g e ow ow a " < : ! eve%

Marks Weighted Achieved Achieved Score

$

e wee$ a " a$

Performance Management Sy AGM (24) Scorecard S. No.

Dimension

KPI

Weightage

-

Financia

$o achieve the nterprise revenue target =xed !  (B) , $ ircle 'ro" gold and silver custo"ers at + level ! rea&ng o' +nnual Business plan etc

15%

2

Financia

#roJect value o' ne !usiness captured ( >s r)

10%

.

Financia

+ddi&on in annual revenue 'ro" accounts handled

4

C!stomer"Mar# u"!er o' ne enterprise silver accounts penetrated et

/

$%era&on

??<#? netor. up&"e (%)

10%

6

$%era&on

% o' #? proJects co""issioned in the scheduled &"e

10%

0

$%era&on

$i"el provision o' leased lines

10%

8

$%era&on

+verage &"e ta.en 'or provision o' ne service to old and ilver custo"ers (das)

10%

1

$%era&on

+verage &"e ta.en 'or 'ault restora&on 'or old and ilver custo"ers (hours) ! arring out all ac&vi&es associated ith nd to nd custo"er rela&onship "anage"ent 'or B usto"ers

10%

10

$%era&on

arring out all ac&vi&es rela&ng to develop"ent o' ver&cal speci=c solu&on to B custo"ers

5%

--

$%era&on

$i"el conduc&ng corporate custo"er  other "ee&ngs

5%

12


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! + /ead

5%

Total

Target

5% 5%

100%

Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve%

tem


Good

Target Achieed

Mar#s Achieed

Excellent

$ 2ewee$ Fai" a$d Good a$d 2ewee$ Good a$d E'!elle$

Weighted Score

Individual Performance Management Syst SD2 24 III Scorecard er or

Sr. No.

Dimension

KPI

Weightage

Target

-

eased ine

$i"el co"ple&on issuing +<ote

15%

-556

2

eased ine

ollec&ng in'or"a&on and sending reports to circle o:ce in &"e

15%

156

C

I$4AS

Oeeping port par&cular and collec&ng state"ents 'ro" =eld and sending to circle o:ce in &"e

10%

156

4

I$4AS

ssuing +<9$ 'or provision
5%

-556

5

S!mmer cass

$i"el co"ple&on o' target sePng su""er class andco ordina&ng ith students and lectures arranging class and issuing cer&=cate

5%

-556

6

S!mmer cass

iving !ri'e in'or"a&on to colleges a!out the course and !oo.ing students 'or the sa"e

5%

-556



2nter%rise !siness

approaching all @# custo"ers colleges 'or their teleco" reuire"ents and conver&ng the" in to !ussness

5%

-556

8


conduc&ng "elas at colleges and i"portant 'uc&ons and elo!ora&ng a!out B? products

5%

-556

E


+3ending i"portant !usiness 'unc&ons and "a.ing de"o o' B? products

10%

156

10

Training

C data card sale pro"o&on and a3ending 'aults

10%

-556

11


9verall per'or"ance (on scale o' 1 to 5 - to !e assessed ! + B)

10%

-556

Total

100%

Fair

Good

-: Ma";s fo" Fai" "ai$g < =5> Good < 95> E'!elle$ < -55: Ma";s a!8ieved fo" "ai$g 2elow Fai" < 5: A!8ieve Good a$d E'!elle$ wo#ld 2e li$ea"l3 s!aled

7: To 2e de!ided

m

ance 1

Excellent

Target Marks Achieved Achieved -556

-556

-556

-556

1/6

1/6

156

156

-556

056

Weighted Score

17201622612Sample_SSA IPMS Scorecards

Recommend Documents