Introduction Introduction to Headset Communication:
Communication between the ground and flight deck is essential for many operations such as push-back, fuelling and a variety of maintenance and servicing operations. Headset man must exercise extreme caution and be constantly aware of his position relative to the aircraft, its movement and position himself accordingly. Headset man must also ensure that the interphone cord remains clear of moving aircraft and ground equipment.
AIRCRAFT PUSHBACK
Prior to departure the headset man will make a final walk around to ensure that all doors and servicing panels are closed and secured. lso that that no visible damage is apparent after the completion of loading process !
"he foll followi owing ng will will be be confirm confirmed ed before before the the pushb pushback ack comm commence ences. s.
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Pitot Pitot cove covers rs and and gear gear pins pins remove removed d %teerin %teering g bypass bypass pin inst install alled ed where where applic applicabl ablee Choc Chocks ks in posi positi tion on "he headset headset man must must be fully aware that that any any distractio distraction n by non essential essential personnel personnel is is not to be entertained during the pushback operation 'nce the the aircraft aircraft is almost ready for departu departure, re, the the headset headset man man will remain remain on headset waiting waiting for Captain(s call.
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CAUTION: Chocks must be remoed !rior to !ush back "hen a## e$ui!ment are c#ear o%% the aircra%t& Communication Communication "ith the !ushback o!erator "i## be "ith standard hand si'na#s&
CO((UNICATION B)T*))N +ROUN, AN, COCKPIT
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Cre") Ground cockpit Tech ) Cockpit Ground - Go Ahead Cre") Clear for pushback facing *direction or runway will be advised.+ Tech ) Cockpit Ground- Clear for pushback facing *direction to be repeated.+ Confirm parking brakes off. Cre") Ground cockpit- Brakes cockpit- Brakes off Chocks off time off time *time will be advised+ %ignal %ignal to the the pushback pushback operator operator that that the aircraft brakes are released released and and to commence commence pushback pushback by touching nose and pointing pointing to the direction that the aircraft nose is required to face. Tech& ) Cockpit Ground -Pushing back . fter the the aircraft aircraft has has been pushed pushed to the correct correct positio position n and the pushba pushback ck operator operator has applied applied the brakes, he will signal to the head set person for the aircraft brakes to be applied using standard hand signals. Tech ) Cockpit Ground -Pushback is complete. Set Parking brake. Cre") Brakes are set.
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Tech ) Roger, Stand by
*arnin': To" bar must be disconnected %rom tractor be%ore disconnectin' %rom aircra%t&
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'nce 'nce all the the equip equipmen mentt is clear clear from from the aircr aircraft aft remo remove ve steeri steering ng bypas bypasss pin
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Tech ) Ground cockpit- Steering bypass bypass pin remoed, all ground ground e!uipment is clear look for hand signal from (RH /LH) side Cre": Clear to disconnect and standing by for hand signal.
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isconnect headset close and secure panel. "he technician will walk to the indicated side and give a thumb up signal by holding steering bypass that can be clearly seen by the crew until taxi out has been established safely safel y. Note: ! Ca!tain lash landing landing /ights continuously continuously if Headset 0an is required to return to the aircraft ! Headset (an 1f the Headset 0an requires returning to the aircraft to communicate to the cockpit, wave the headset 2marshalling torch in the air to attract the attention of the flight crew. "his signals intention to return to the aircraft. 3hen the flight deck crew have acknowledged Headset 0echanic(s signal by flashing landing lights continuously, continuously, the Headset 0echanic will approach the aircraft with caution and carryout the appropriate communication PUSH BACK ABNOR(A-ITI)S
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s the tug pushes pushes back the the aircraft, aircraft, the the mechani mechanicc will monito monitorr and advise the pilot pilot of of any abnormalities and maintain communication with the pushback operator either verbal or visual to maintain control of any abnormal situation. To" bar shear !in %ai#ure
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1nstructs 1nstructs the pushback pushback operator operator to halt the push back and bring the aircraft aircraft to a halt slowly. slowly. 1nform the flight crew.
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T)CH&: Cockpit Ground - set Park Brakes. "o# "o# Bar shear shear pin failure. CR$% : Ground cockpit- Roger, park brakes are set. "$C&.' Cockpit Ground - Standby for replacement to# bar Cre#: Standing by
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'nce the the tow tow bar has been been replaced replaced contin continue ue with with the pushback pushback as per standard standard pushback pushback procedure To" To" bar breaka'e. se!aration %rom the aircra%t
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"$C&.' Cockpit Ground - "o# bar failure f ailure Apply brakes *ARNIN+: In%orm the !ushback o!erator to moe c#ear o% the moin' aircra%t as $uick as !ossib#e and the headset man needs to moe c#ear to sa%e distance . ! CR$%' Brakes are set Ground - Standby for replacement replacement to# bar bar ! "$C&.' Cockpit Ground ! CAUTION) %hould any damage be apparent, then a licensed engineer should assess the damage before the aircraft is released.
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CAUTION) "he headset may become detached or unplugged when a tow bar fails, do not try to approach a moving aircraft. 0ove clear and using hands signals indicate for the crew to apply brakes. 'nly when the aircraft has halted, reconnect the headset to the aircraft& )N+IN) START START
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4efore, 4efore, during during or or after push back the flight flight crew crew advises advises the the mechanic mechanic of when when and and where where they they will start the engines. %tandard phrases will be used during engine start CR)*: Ground cockpit-Clear to start engines T)CH&: Cockpit T)CH&: Cockpit Ground - C#ear to C#ear to start (as specified) or stand by if area is not clear . 3hen the the clearance clearance is given given to start engine enginess by the mechani mechanic, c, he will monito monitorr engine engine rotation rotation and any abnormalities. CR)*: Ground cockpit-Starting (as specified) engine. . Cre") Ground cockpit- Ground, #e hae good starts* you are clear to disconnect and signals from the LH or RH side.
)N+IN) START START ABNOR(A-ITI)S
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ll abnorm abnormalities alities require require instant instant response response and and clear clear reports reports to the flight flight deck deck crew crew as to to the nature of the abnormality. abnormality. Tai#!i!e %ire
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"his "his type type of of fire fire will will norm normally ally exting extinguis uish h as the engine engine rotation increases up to stabili5ed rpm. "he normal cause is residual fuel in the engine. "he crew should only be advised and updated as to the status, but no request should be made to shut the engine down. Communication will be as follows)T)CH&: Cockpit Ground - you hae a tailpipe tailpipe fire CR)*: Ground cockpit-Roger keep me informed. 'nce 'nce the the fir firee has has gone gone out out "ailpipe fire has e+tinguished. T)CH&: Cockpit T)CH&: Cockpit Ground - "ailpipe 1f the engine engine reaches reaches idle idle and the fire fire has not gone gone out, out, the the crew crew will increase increase the thrott throttle le to try and blow out the fire. CR)*: Ground cockpit-Confirm status T)CH&: Cockpit Ground - ire is out, standby for inspection by the engineer 1f starter starter is still still engaged engaged then the light light deck Crew operate operate fuel start-cu start-cutt off lever to to close close and allow engine to dry cycle , repeat until tailpipe fire extinguished. CR)*: Ground cockpitahead T)CH&: Cockpit T)CH&: Cockpit Ground - Go ahead CR)*: Ground cockpit-Adise status of tailpipe fire After tailpipe fire e+tinguished e+tinguished the ground ground engineer #ill assess assess the area area (from safe distance) distance) for any signs of of scorching or burning burning of the strut strut or #ing area and and confirm status to flight flight cre#.
nder co#l fire than the tailpipe fire, the mechanic and cre# should proceed proceed as ! s potentially more ha/ardous than follo#s' ! CR$%' Ground cockpit-Clear to start engine (as specified) Ground - $ngine (as specified) clear clear ! "$C&.' Cockpit Ground ! CR$%' Ground cockpit- Starting engine (as specified) specified) on fire, shut do#n engine, (as specified) specified) ! "$C&.' Cockpit Ground - $ngine (as specified) repeat engine (as specified) on fire, shut do#n number engine as specified ! "he flight cre# #ill immediately call the to#er for fire serices. "he ground cre# cre# #ill monitor the engine. f the fire e+tinguishes adice the flight cre# as follo#s.
! "$C&.' Cockpit Ground ! CR$%' Ground cockpit- Go Ahead ! "$C&.' Cockpit Ground Ground - $ngine (as specified) specified) ire e+tinguished. e+tinguished. ! CR$%' Ground cockpit-Copied Ground $ngineer #ill assess assess the situation and action accordingly accordingly and ! At this point the Ground confirm status to flight cre#. shutdo#n and or if the flight deck engine fire #arming ! f the fire continues after engine shutdo#n remains then the normal light deck fire drill #ill be obsered. ! "he mechanic #ill adise the flight cre# as follo#s' ! "$C&.' Cockpit Ground 0 ! CR$%' Ground cockpit-Go ahead ! "$C&.' Cockpit Ground - $ngine (as specified) still on fire ! CR$%' Ground cockpit- Copied ! "he Ground $ngineer at this point #ould tackle the fire #ith the portable fire e+tinguisher positioned at the stand. stand. "he mechanic mechanic must not leae leae the headset . "he ground cre# cre# #ill ensure the area is clear for the arrial of the fire serices. "he ground cre# should be a#are that a passenger eacuation may be initiated by the flight cre#. ngestion of foreign foreign ob1ects
cre# spot a potential potential foreign ob1ect, %aste %aste bin liner or personnel personnel in the icinity ! f the ground cre# of the engine then immediately inform the flight cre# as follo#s. Ground - shut do#n engine (as specified)* repeat repeat shut do#n engine (as ! "$C&.' Cockpit Ground specified), possible ingestion in engine (as specified) ! CR$%' Ground cockpit-$ngine (as specified) possible ingestion, standby ! CR$%' Ground cockpit-Standby ! At this point the Ground Ground $ngineer #ill assess assess the situation and clear the area area of foreign ob1ects or action accordingly if the engine has ingested a foreign ob1ect.
$ngine start #ith defectie defectie AP AP unsericeable, ground ground po#er (electric) (electric) and the Air Start nit already ! Assuming the AP is unsericeable, connected ! "$C&.'.' Cockpit Ground ! CR$%' Ground cockpit-Go ahead
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"$C&.'.' Cockpit Ground - "he air start unit 2 GP are connected, standing by for engine start CR$%' Ground cockpit-Ready to start engines, please proide pneumatic pressure "he mechanics #ill adice the e!uipment handler accordingly. "$C&.'.' Cockpit Ground -, pneumatics is no# supplied CR$%' Ground cockpit-Pressure confirmed, starting engine (as ( as specified) "$C&..' Cockpit Ground Ground - Clear to start engine engine (as specified) specified) pon completion of engine start, the cre# #ill adice to disconnect all ground e!uipment. 3eep the cockpit cockpit standby and hand hand signal the e!uipment e!uipment operator to disconnect and and remoe all GS$. 4nce e!uipment are clear "$C&.' Cockpit Ground - All Ground $!uipment clear and stand by for push back "he push back procedure to be follo#ed.
P&RAS$454G6 nternational regulations regulations and rules (CA4), (CA4), radio communication communication must be done done ! According to nternational in a certain fashion using phraseology #ith correct terminology in order to aoid misunderstanding and misinterpretations #hen used in multilingual m ultilingual enironments. phraseology used at an airport. ! ollo#ing paragraph #ill handle necessary phraseology
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Phrase
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Affirm Approed 7egatie Correct Go ahea ahead d Report Roger Say again Standby Speak slo#er
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6es (permission granted) granted) Permission for proposed proposed action action granted 7o (Permission not not granted or not correct) "hat is correct Proc Procee eed d #ith #ith your your me mess ssag agee (it (it does does not not mea mean n pro proce ceed ed)) Pass me the follo#ing follo#ing information hae receied receied and understood understood all your last transmission Repeat all, or the follo#ing part of your your last transmission %ait %ait 0 #ill call you Reduce your rate of speech speech > "ree D Ait
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%un %u n ero ero (%un (%un &undred) &undred) >;;;
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P&47$"C A5P&AB$" "he CA4 phonetic alphabet is gien belo#. A B C 8 $ G & F 3 5 : 7 4 P R S " 9 % H 6
Alpha Al-ah Brao Bra-9o Bra-9o Charlie Char-5ee 8elta 8ell-"ah 8ell-"ah $cho $ch-4h o+trot oks-"rot Golf Golf &otel &oh-"ell &oh-"ell ndia n-8i-Ah Fuliet Fe#-5ee-$tt 3ilo 3ey-5oh 5ima 5ee-:ah :ike :aik 7oember 7o-9e 7o-9em-Ber 4scar 4ss-Car Papa Pah-Pah uebec 3eh-Beck Romeo Ro#-:eh-4h Sierra See-Airrah "ango "ang-Goh niform 6ou-7ee-orm 9ictor 9ik-"ah %hiskey %iss-3ey Hray $cks-Ray 6ankee 6ang-3ey ulu oo-5ooh
