TIF_9780273761389_11

Exam Name___________________________________ 1. When Amazon.com launched in 1995, its business model called for virtual retailing that had no warehouses, no inventory, and no shipments. This model proved to work well for very large e-tailers. Answer: True

False

Diff: 1

Type: TF Page Ref: 580 AACSB: Objective:

2. One issue typical to EC is that EC is based on the concept of pull operations that begin with an order, frequently a customized one. Answer:

True False

Diff: 2


3. Order fulfillment refers only to providing customers with what they have ordered and doing so on time. Answer: True

False

Diff: 2


4. Back-office operations are activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics. Answer:

True False

Diff: 2


5. Logistics is the process of planning, implementing, and controlling the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption to meet customer requirements. Answer:

True False

Diff: 1


6. EC logistics, or e-logistics, refers to the logistics of EC systems mainly in B2B. Answer: True

False

Diff: 2


7. When compared to traditional logistics, the inventory flow for e-logistics is usually unidirectional. Answer: True

False

Diff: 2


8. When compared to traditional logistics, the transporter for e-logistics is frequently the same company. Answer: True

False Type: TF

Diff: 2

Page Ref: 583 AACSB: Objective:

9. The movement of returns from customers to vendors is known as negative logistics. Answer: True

False

Diff: 2


10. The order fulfillment process differs between B2B and B2C activities, between the delivery of goods and of services, and between small and large products. Answer:

True False

Diff: 2


11. The inability to deliver products on time is a typical problem in offline commerce, but not online commerce. Answer:

True

False

Diff: 2


12. Pure EC companies are likely to have more problems because they do not have a logistics infrastructure already in place and are forced to use external logistics services rather than in-house departments for these functions. Answer:

True False

Diff: 2


13. The distribution network configuration is a major management issue in supply chain management. Answer:

True False

Diff: 2


14. Outsourcing collaborators are external, rather than in-house, providers of logistics services. Answer: True

False

Diff: 2


15. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With such systems, payment processing can be significantly more expensive and fraud is harder to control. Answer: True

False

Diff: 2


16. Allowing business partners to electronically track and monitor inventory levels and production activities can improve inventory management and inventory levels, as well as minimize the administrative expenses of inventory management. Answer:

True

False

Diff: 2


17. An efficient solution to many supply chain problems is to change the supply chain structure from a hub to a linear structure. Answer: True

False

Diff: 2


18. An effective way to solve order fulfillment problems is for an organization to partner with UPS, FedEx, or other shippers. Answer:

True False

Diff: 1


19. The ability to easily change the logistics provider is one advantage of outsourcing. Answer:

True False

Diff: 1


20. IBM pioneered the production of the components of computers via mass production and to offer customization in their assembly. Answer: True

False

Diff: 1


21. Allowing for the return of unwanted merchandise and providing for product exchanges are necessary to maintain customers' trust and loyalty. Answer:

True False

Diff: 2


22. B2B order fulfillment commonly uses business process management software to automate various steps in the process. Answer:

True False

Diff: 2


23. Supplychainer.com (2006) recommends automating your pickings as one of seven elements for optimal order fulfillment. Answer:

True False

Diff: 2


24. Visibility decreases along the supply chain. Answer:

True

False

Diff: 1


25. Merge-in-transit is a model in which components for a product come from two or more different physical locations. For example, in shipping a desktop PC, the monitor may come from the East Coast of the United States and the CPU from the West Coast. Answer:

True False

Diff: 2


26. With a rolling warehouse, products on the delivery truck are not preassigned to a retailer, but the decision about the quantity to unload at each destination is made at the time of unloading, which lowers logistics costs. Answer:

True False

Diff: 2

Type: TF Page Ref: 597

AACSB: Objective:

27. RFID and CPFR were found effective for improving supply chains and reducing problems along them. Answer:

True False

Diff: 1


28. A major problem in order fulfillment is the demand forecast. Answer: True

False

Diff: 2


29. The goal of CPFR is to streamline product flow from manufacturing plants all the way to customers' homes. Answer:

True

False

Diff: 2


30. B2Business.net is a directory that contains listings of B2B services organized by type of service. Answer: True

False

Diff: 2


31. iEntry is a search engine that locates information and aggregates B2B news. Answer: True

False

Diff: 2


32.

Trademark and domain names are types of EC support services. Answer:

True False

Diff: 2


33. Partnet, Travelocity, and Autobytel are marketplace concentrators. Answer: True

False

Diff: 2


34. Ameritrade is an example of a transaction broker. Answer:

True False

Diff: 2

Type: TF Page Ref: 607

AACSB: Objective:

35. IT is the least frequently outsourced business activity. Answer: True

False

Diff: 2


36. Amazon.com's initial business model called for A)

mobile retailing that had a central warehouse with a large inventory. B) virtual retailing that had no warehouses and no inventory. C)

virtual retailing with two large warehouses in high-volume locations. D)

mobile retailing that had numerous portable or rented warehouses with small inventories. Answer: B

Diff: 2

Type: MC Page Ref: 580 AACSB: Objective:

37. Which of the following is not an EC service? A)

e-process

B)

e-partnership management C)

e-markets

D)

e-infrastructure Answer: B

Diff: 1


38. Business partners, government, customers, and suppliers are A)

e-processes.

e-markets.

B)

C)

e-communities. D)

e-infrastructure.

Answer: C

Diff: 2


39. E-infrastructure services include each of the following except A)

systems development. B) integration standards. C)

consulting services. D)

security.

D

Answer:

Diff: 3


40. Order fulfillment refers to each of the following except A)

providing price guarantees. B)

providing customers with what they have ordered. C)

providing all related customer services. D)

providing ordered products or services on time. Answer: A

Diff: 2


41. Activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics best defines A)

order fulfillment. B) front-office operations. C)

logistics.

D)

back-office operations. Answer: D

Diff: 2


42. The business processes, such as sales and advertising, which are visible to customers best defines A)

logistics.

B)

order fulfillment. C)

back-office operations. D)

front-office operations. Answer: D

Diff: 2


43. The operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption best defines A)

order fulfillment. B) logistics.

C)

back-office operations. D)

front-office operations. Answer:

B

Diff: 2


44. The logistics of EC systems, typically involving small parcels sent to many customers' homes best defines A)

e-delivery.

B)

e-fulfillment. C)

e-shopping.

D)

e-logistics. Answer: D

Diff: 2


45. How does traditional logistics typically differ from EC logistics? A)

EC logistics deals with the movement of large amounts of materials to a few destinations. B) EC logistics is more predictable because demand is stable and consistent. C)

Traditional logistics deals with the movement of large amounts of materials to a few destinations. D)

Traditional logistic shipments typically are small parcels sent to many customers' homes. Answer: A

Diff: 2


46. The administrative activities of order taking and fulfillment involve each of the following except A)

sales quote.

B)

order configuration. C)

settlement.

D)

social engineering. Answer: D

Diff: 2


47. The movement of returns from customers to vendors best defines

A)

reverse logistics. B) bullwhip logistics. C)

reverse release. D)

back flow logistics. Answer: A

Diff: 1


48. A major activity related to the supply chain management problem in EC is the A)

distribution.

B)

demand forecast. C)

third-party logistics. D)

order-taking process. Answer: B Type: MC

Diff: 2

Page Ref: 586 AACSB: Objective:

49. Factors influencing demand include A)

economic conditions. B) weather conditions. C)

competition.

D)

all of the above. Answer: D

Diff: 1


50. Major management issues in supply chain management include each of the following except A)

social engineering. B) inventory control. C)

distribution network configuration.

D)

supply contracts. Answer: A

Diff: 1


51. External, rather than in-house providers of logistics services best defines A)

outsourced development. B) external sourcing. C)

third-party logistics suppliers. D)

external settlement. Answer: C

Diff: 2


52. Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC ________ problems. A)

product development B) shipping and handling C)

infrastructure D)

supply chain fulfillment Answer: D

Diff: 2


53. Solutions to order fulfillment problems along supply chains include A)

warehousing and inventory management improvements. B) improvements in the order-taking activity. C)

speeding deliveries. D)


Diff: 1

Type: MC Page Ref: 587-591

AACSB: Objective:

54. A software system that helps in managing warehouses best defines A)

reverse engineering system. B) risk management system. C)

decision support system. D)

warehouse management system. Answer: D

Diff: 2


55. Order taking can be done via A)

EDI, EDI/Internet, or the Internet. B) EDI, EDI/Internet, the Internet, or an extranet. C)

the Internet or an extranet, and it may be fully automated. D)

EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated. Answer: D

Diff: 3


56. Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With such systems A)

payment processing can be significantly less expensive, and fraud can be better controlled. B) payment processing can be significantly less expensive, but fraud is less controlled. C)

payment processing costs remain the same, but fraud can be better controlled. D)

payment processing can be significantly more expensive, but fraud can be better controlled. Answer: A

Diff: 3


57. Benefits of warehouse management systems include each of the following except A)

reducing inventory.

B) managing receiving. C)

decreasing the incidence of out-of-stocks. D)

increasing the bullwhip effect. Answer: D

Diff: 2


58. Automated warehouses include each of the following except A)

mass customization. B) robots.

C)

devices that expedite product pickup. D)

RFID and wireless technologies. Answer: A

Diff: 2

Type: MC Page Ref: 588-589 AACSB: Objective:

59. Which of the following was used by Shurman Fine Papers to improve its demand forecast and minimize both out-ofstocks and overstocking? A)

TrueShip

B)

RedPrairie

IntelliTrack

C)

D)

SQL Server Answer: B

Diff: 2


60. Keys to successful inventory management include A)

superior management. B) employee satisfaction. C)

low cost.

efficiency.

D)

Answer: D

Diff: 2


61. An effective way to solve order fulfillment problems is for an organization to A)

build more local warehouses. B) partner with other companies, such as UPS, or distribution centers. C)

reduce the variety or types of products being sold. D)

use AutoCart. Answer: B

Diff: 2


62. Intermediaries that prepare goods for shipping best describes A)

fulfillers.

B)

vendors.

C)

collaborators. D)

forwarders. Answer: D

Diff: 2


63. The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled. A)

Gateway

Intel

IBM

Dell

D

B)

C)

D)

Answer:

Diff: 2


64. The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently. A)

absence of a good return mechanism B) lack of security C)

delay in receiving products D)

inability to compare products Answer: A

Diff: 2


65. Each of the following is characteristic of order fulfillment except A)

flexible systems are needed because customers might change an order after the order is sent to the warehouse. B) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process. C)

customers pressure suppliers to improve the order fulfillment process. D)

B2C fulfillment may be more complex than that of B2B.

Answer: D

Diff: 2


66. According to Supplychainer.com (2006), the seven elements for optimal order fulfillment include each of the following except A)

incorporate sales and marketing into the process. B) integrate your systems. C)

utilize social engineering sites as much as possible. D)

reduce or eliminate paperwork. Answer: C

Diff: 2


67. The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more best defines A)

product placement.

B) verification.

C)

risk avoidance. D)

visibility.

D

Answer:

Diff: 2


68. Merge-in-transit and rolling warehouses are examples of A)

business process management. B) B2C fulfillment. C)

order fulfillment in services. D)

logistics postponement. Answer: D

Diff: 3


69. A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location best defines A)

B2C fulfillment. B) merge-in-transit. C)

rolling warehousing. D)

business process management. Answer: B

Diff: 2


70. A logistics method in which products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading best describes A)

bullwhip effect. B) merge-in-transit. C)

rolling warehouse. D)

reverse logistics system. Answer: C

Diff: 2


71. Using Web services, Dell schedules every line in every factory around the world every ________, and only brings ________ worth of materials into the factory. A)

day; 1 day's

B)

week; 1 week's C)

12 hours; 12 hours' D)

2 hours; 2 hours' Answer: D

Diff: 2


72. According to Melnyk, et al. 2010, supply chains of tomorrow must deliver varying degrees of A)

innovation.

B) safety and security of goods delivered. C)

eliminating waste, reducing pollution, and improving the environment. D)


Diff: 2


73. Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object best defines A)

wireless router. B) location chips. C)

goods locator chip. D)

radio frequency identification. Answer: D

Diff: 2

Type: MC Page Ref: 599

AACSB: Objective:

74. Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain best describes A)

customer relationship management. B) transaction management systems. C)

directory services. D)

collaborate planning, forecasting, and replenishment. Answer: D

Diff: 2


75. Consulting firm categories include A)

traditional consulting companies that maintain divisions that focus on EC. B) firms that provide expertise in the area of EC but not in traditional business. C)

EC hardware and software vendors that provide technology-consulting services. D)


Diff: 2


76. Which of the following is a large business directory organized by location and by product or service? A)

ThomasNet

A2Z of B2B

Websters

i-Stores

C

B)

C)

D)

Answer:

Diff: 3


77. Which of the following B2B services creates revenue by providing content? A)

transaction brokers

B) content providers C)

specialized directories D)

marketplace concentrators Answer: B

Diff: 2


78. Which of the following matches business clients with firms that provide a wide variety of IT services? A)

TechRepublic B) Lotus Domino C)

VeriSign

Bizrate

A

D)

Answer:

Diff: 2


79. Which of the following aggregates information about products and services from multiple providers at one central point? A)

marketplace concentrator B) collaborators C)

content provider D)

transaction broker Answer: A

Diff: 2


80. An agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development, operation, maintenance, and other services best describes A)

transaction broker. B) application service provider. C)

forwarder.

collaborator.

D)

Answer: B

Diff: 2


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