Scan to SMB Problem in Win8.1 or Server 2012 R2

Scan to SMB problem after after upgrade to Windows 8.1 or Server 2012 R2

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Scan to SMB proble lem m after upgrade to Wi Win ndows 8.1 or Server 2012 R2 Publis Publ ish hed 03/1 03/12/20 2/2014 14 03 03:56 :56 PM | Upd pdate ated d 03/2 03/26/20 6/2014 14 09: 09:00 00 PM Answ swer er ID 18 1847 4723 23 | FA FAQ Q ID 18 1847 4734 34 | Ran ank k A0

Scan to SMB do doe es not not work aft fte er up upgr gra adi ding ng to Wi Wind ndo ows 8.1 or 2012 R2 R2.. The fo follo llow wing err rro or ma may y be di dis spla playe yed d on th the e de dev vice ce:: 016-782 Logi gin n Er Erro rorr Thi This is a know known n issu ssue in the the Win Windows dows 8.1 8.1 and and Win Windows dows Serv erver 2012 2012 R2 Gen General eral Avail ailabil abilit ity y Updat pdate e Roll ollup. It was was repo reporte rted d in the the fol followi lowin ng arti articl cle e on Micr Micros osof oft's t's webs websit ite e: Articl rticle e ID: ID: 2883 288320 200 0 - http://suppo http://support.micro rt.microsoft.com/kb/2883200/en-u soft.com/kb/2883200/en-us s - Win Windows dows 8.1 8.1 and and Win Windows dows Serv erver 2012 2012 R2 Gen General eral Avail Availabil ability ity Update Rollu Rollup p Known Known issues: issues: The The foll follow owin ing g know known n issu issues es may occu occurr afte afterr you you appl apply y thi this updat pdate: e: When When you you scan scan and and sen send a docu docum ment ent from from a Mu Mulltifu tifun nction ction Prin Printt (MFP) (MFP) dev device ice by usin sing the the Serv Server er Me Mess ssag age e Block lock (SMB (SMB) prot protoc ocol ol to a fil file shar share e on a Win Windows dows 8.1 or Win Windows dows Serv erver 2012 2012 R2-ba 2-base sed d com compute puter, r, the the scan scan fil file can cannot be sav saved to the the fil file shar share e and and you you recei receiv ve an error error messag essage e indi indica cati tin ng that that send send opera operatio tion n faile failed. d. Detai etails ls and and a fix fix were were expl explai ain ned in the the fol followi lowin ng arti articl cle e on Micr Micros osof oft' t's s webs websiite: te: Articl rticle e ID: ID: 2896 289663 636 6 - http://suppo http://support.micro rt.microsoft.com/kb/2896636/en-u soft.com/kb/2896636/en-us s - You You can cannot use certa certain in thir third d-party -party dev devices ices to sen send a docu docum ment ent to a shar shared ed fol folder der in Win Windows dows RT 8.1, 8.1, Win Windows dows 8.1 8.1,, or Win Windows dows Serv erver 2012 2012 R2 Insta Install ll rollu rollup p update pdate from artic article le 2887 288759 595. 5.

A fix fix was was prov proviided ded in the the fol followi lowin ng updat pdate e roll rollu up by Micr Micros osof oft: t: Articl rticle e ID: ID: 2887 288759 595 5 - http://support.microsoft.com/kb/2887595 http://support.microsoft.com/kb/2887595-- Win Windows dows RT 8.1 8.1,, Win Windows dows 8.1, 8.1, and and Win Windows dows Serv erver 2012 2012 R2 upda pdate te rollu rollup: p: Novem ovember ber 201 2013 3 Applied Applied fix: fix: 2896 289663 636 6 You You can cannot use cert certai ain n thi third-p rd-par arty ty dev devices ces to sen send a docu docum ment ent to a shar shared ed fol folder der in Win Windows dows RT 8.1, 8.1, Win Windows dows 8.1 8.1,, or Win Windows dows Serv Server er 2012 2012 R2. R2.

Products

Categories

EU

Troubleshooting

Ricoh

Authentication/Password

Scanning

Color Color Multifun Multifunction ction Aficio Aficio 1224C,1232 1224C,1232C C

Cannot Can not Scan to Local PC

Afic Aficio io 2228 2228C, C, 2232 2232C, C, 2238 2238C C

Cannot Can not Scan to Repository

Aficio Aficio 322 3224 4C, 323 3232C 2C

Cannot Can not Scan to Network

Aficio Aficio 322 3228 8C*, 323 3235C 5C*, *, 324 3245 5C*

Error Messages

Afic Aficio io 3228 3228C, C, 3235 3235C, C, 3245 3245C C

Scan Scan to Fold Folder er

Afi Afici cio o 3260 3260C, C, Afici Aficio o Colo Colorr 5560 5560 Afic Aficio io Colo Color30 r3006 06,, 3506, 3506, 4006 4006,, 4106 4106,, 4506 4506 Afic Aficio io Color olor 6010 6010,, 6110 6110

Afici Aficio o Colo Colorr 6513 6513

Aficio Afic io GX 3000 3000S S

Afici Aficio o GX 3000 3000SF SF,, 3050 3050SF SFN N

https://eu-tier2-en.custhelp.com/app/answers/detail/a_id/184723/p/1436,1437,1466,2729/p_li/n-j3g5rfgDoouYEhoroTj3oU...

2014-06-23 11:06:48

Scan to SMB problem after upgrade to Windows 8.1 or Server 2012 R2

Strona 2

Aficio MP C300/SR, C400/SR

Aficio MP C305SP/SPF Aficio MP C1500sp Aficio MP C2000, C2500, C3000 Aficio MP C2030, C2530 Aficio MP C2050, C2550 Aficio MP C2051, C2551 Aficio MP C2800, C3300 Aficio MP C3001, C3501 Aficio MP C3002, C3502 Aficio MP C3500, C4500 Aficio MP C4000, C5000 Aficio MP C4501/A, C5501/A Aficio MP C4502/A, C5502/A Aficio MP C6000, C7500 Aficio MP C6501SP, C7501SP

Aficio SG 3100SNw

Aficio SG 3110SFNw

Aficio SP C210SF Aficio SP C220S, C221SF, C222SF

Aficio SP C231SF

Aficio SP C232SF Aficio SP C240SF, C242SF

MP C401SP/SRSP MP C2003SP/ZSP, C2503SP/ZSP

MP C3003SP/ZSP

MP C3503SP/ZSP MP C4503SP/ASP/ZSP/AZSP MP C5503SP/ASP/ZSP/AZSP

MP C6003SP/ZSP

MP C6502SP, C8002SP

SG 3120B SFNw

SP C250SF

SP C252SF

RexRotary

Color Multifunction

CC8403/D/DE

CC8606/E CS806/d/de, CS825, CS831

CS810/E

CS813D

DSc224, DSc232

DSc328, DSc332, DSc338

DSc424, DSc432

DSc428*, DSc435*, DSc445*


DSc460, CS555

GX 3000S

GX 3000SF, 3050SFN MP C300/SR, C400/SR


2014-06-23 11:06:48


MP C305SP/SPF

MP C401SP/SRSP

MP C1500sp

Strona 3

MP C2000, C2500, C3000 MP C2003SP/ZSP, C2503SP/ZSP

MP C2030, C2530

MP C2050, C2550

MP C2051, C2551

MP C2800, C3300

MP C3001, C3501

MP C3002, C3502

MP C3003SP/ZSP

MP C3500, C4500

MP C3503SP/ZSP

MP C4000, C5000

MP C4501/A, C5501/A

MP C4502/A, C5502/A MP C4503SP/ASP/ZSP/AZSP MP C5503SP/ASP/ZSP/AZSP

MP C6000, C7500

MP C6003SP/ZSP

MP C6501SP, C7501SP

MP C6502SP, C8002SP

SG 3100SNw

SG 3110SFNw

SP C210SF SP C220S, C221SF, C222SF

SP C231SF

SP C232SF

SP C240SF, C242SF

Nashuatec

Color Multifunction

C503/d

C606/e CS506/d/de, CS525, CS531

CS510/e

CS513d

DSc224, DSc232


DSc424, DSc432


DSc428*, DSc435*, DSc445*

DSc460, CS555

GX 3000S


MP C305SP/SPF

MP C401SP/SRSP

MP C1500sp MP C2000, C2500, C3000


2014-06-23 11:06:48


Strona 4

MP C2003SP/ZSP, C2503SP/ZSP

MP C2030, C2530

MP C2050, C2550

MP C2051, C2551

MP C2800, C3300

MP C3001, C3501

MP C3002, C3502

MP C3003SP/ZSP

MP C3500, C4500

MP C3503SP/ZSP

MP C4000, C5000

MP C4501/A, C5501/A

MP C4502/A, C5502/A MP C4503SP/ASP/ZSP/AZSP MP C5503SP/ASP/ZSP/AZSP

MP C6000, C7500

MP C6003SP/ZSP

MP C6501SP, C7501SP

MP C6502SP, C8002SP

SG 3100SNw

SG 3110SFNw


SP C231SF

SP C232SF

SP C240SF, C242SF

Gestetner

Color Multifunction

2606/e

2703/d/de CS206/d/de, CS225, CS231

CS210/e

CS213d

DSc224, DSc232


DSc424, DSc432

DSc428*, DSc435*, DSc445*


DSc460, CS555

GX 3000S


MP C305SP/SPF

MP C401SP/SRSP

MP C1500sp MP C2000, C2500, C3000 MP C2003SP/ZSP, C2503SP/ZSP

MP C2030, C2530

MP C2050, C2550

MP C2051, C2551


2014-06-23 11:06:48


MP C2800, C3300

MP C3001, C3501

MP C3002, C3502

MP C3003SP/ZSP

MP C3500, C4500

MP C3503SP/ZSP

MP C4000, C5000

MP C4501/A, C5501/A

MP C4502/A, C5502/A

Strona 5

MP C4503SP/ASP/ZSP/AZSP MP C5503SP/ASP/ZSP/AZSP

MP C6000, C7500

MP C6003SP/ZSP

MP C6501SP, C7501SP

MP C6502SP, C8002SP

SG 3100SNw

SG 3110SFNw


SP C231SF

SP C232SF

SP C240SF, C242SF


2014-06-23 11:06:48

Scan to SMB Problem in Win8.1 or Server 2012 R2

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