sap-qm-creation-quality-notification-internal-notification-user-manual.doc

Project User Manuals DOCUMENT NUMBER: (QM01_ Qualit Noti!ications !or Mar"et Co#$laints%

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TT)E: Creation O! Qualit Noti!ications

Internal Problem Notification

(QA In-charge will create the notification and fill the fields like material, batch, process order etc., and assign the task in header level.) Execute the transaction QM01 (by QA In-charge)

Select the otification !ype Q" from #$ help

Project User Manuals DOCUMENT NUMBER: (QM01_ Qualit Noti!ications !or Mar"et Co#$laints% TT)E: Creation O! Qualit Noti!ications

%ress &nter b'tton

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nder *eference ob+ects !ab, Select re'ired fields from #$ help like aterial, %lant for at., /atch, Storage location, %rod.0rder o., 1oding, 2escription and enter te3t in s'b+ect data as shown in the below screen4


%ress enter b'tton

1lick on S'b+ect !ab

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Select %riority, *e.Start and *e'ired &nd dates from #$ help.

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1lick on ‘Processing’ !ab

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&nter 1omplaint Qty., Select /'siness Area &3.566-%arental 7ro'p, Select 1ode 7ro'p from #$ help and enter task te3t as shown in the below screen.


%ress enter b'tton

0bserve system sets the stat's to !S0S. 1lick on 2ates8!imes

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&nter *eported by (enter name who is created the notification) and click on !asks !ab


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(ote4 QA In-charge will release the header lever task and send to QA anager) Select task line item and click on Release b'tton


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0bserve that system changed the stat's from !S0S to !S*9. !o enter mandatory partner by click on 7oto on en' bar as shown in below screen


1lick on %artner

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Select 1oordinator ( QA anager) 'ser I2 from #$ help

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%ress enter b'tton and click on back b'tton.

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1lick on %'t in %rocess b'tton

in header level.

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1lick on Save

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!o send notification to QA anger e3ec'tes the transaction Q6: with inp't field otification o.


%ress enter b'tton

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1lick on Service for ob+ect b'tton

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Select 0b+ect type Q'ality otification and click on contin'e b'tton.

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Select Send and click on Send ob+ect with note

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&nter brief note to QA anger and select *ecipient 'ser Id (QA anager ser I2) from #$ help, select &3press essage check bo3 and click on Send b'tton. (!o select the *ecipient ser I2, please refer the process mentioned in 1'stomer 1omplaints notification.)


1lick on Save

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(!o see the notification sent by QA In-charge, QA anager Access the notification by click on Sap /'siness ;orkplace b'tton on Sap &asy Access screen as shown in below screen4)

1lick on Sap /'siness ;orkplace b'tton.


1lick on Inbo3.

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2o'ble click on notification line item from list.

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1lick on notification &<. %roblem notification and above screen

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QA manage looks into notification and e3ec'te the transaction Q6: for f'rther process &3ec'te the transaction Q6: (QA anager ser I2) with inp't field otification o.4


%ress enter b'tton

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&nter brief note to %rod'ction anger on S'b+ect data as shown in the below screen4


1lick on Service for ob+ect

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Select Q'ality otification and click on contin'e b'tton

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Select Send and then click on Send ob+ect with note

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&nter brief note to %rod'ction anger, select *ecipient (%rod'ction anager ser Id) from #$ help, select Express Message’ and click on Send b'tton.


1lick on Save

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%rod'ction anager looks into the notification and investigate the ro'te ca'se and inform to QA anger &3ec'te the transaction Q6: (%rod'ction anager ser I2) with inp't field otification no.


%ress &nter b'tton

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1lick on Activities !ab

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Select 1ode gro'p from #$ help and enter Activity !e3t

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%ress enter b'tton

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Select *eference ob+ects !ab

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&nter the brief note to QA anager 'nder S'b+ect data and click on Service for ob+ect

.


Select Q'ality otification and click on contin'e b'tton

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1lick on Send ob+ect with note

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&nter brief note to QA anger and select *ecipient (QA anager ser I2) from #$ help, select &3press essage check bo3 and click on Send b'tton.


1lick on Save

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QA anager looks into the confirmation message thro'gh notification by %rod'ction anager and e3ec'te the transaction Q6: for f'rther process.


&3ec'te the transaction Q6: (QA anager ser I2)

%ress enter b'tton

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QA manager go thro'gh the ro'te ca'se assigned by prod'ction manager by click on Activities tab and close the task. 1lick on !asks !ab on header


1lick on complete b'tton

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0bserve that system changed the stat's from !S*9 to !S10. Select the task and click on S'ccessf'l b'tton.

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1lick on S'b+ect !ab on header

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&nter otification end date and time (alf'nct.end) as shown in the below screen


1lick on Save

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QA anager will inform the stat's to QA In-charge by e3ec'te the transaction Q6:. &3ec'te the transaction Q6: (QA anager ser I2) with inp't field otification o.


%ress enter b'tton

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&nter brief note to QA In-charge 'nder S'b+ect data and click on Services for ob+ect icon .


Select Q'ality otification and click on contin'e.

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Select Send and click on Send ob+ect with note

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&nter brief note to QA In-charge, select *ecipient (QA In-charge ser Id) from #$ help, select &3press essage check bo3 and click on Send b'tton.


1lick on 1omplete b'tton

on header.

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1lick on contin'e b'tton

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=o' can see the doc'ment flow by e3ec'te the transaction Q6" &3ec'te the transaction Q6" with inp't field otification o.

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%ress enter b'tton

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1lick on 2oc'ment #low b'tton

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Select /'siness 2oc'ment and click on 2isplay doc'ment b'tton

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&nd of Internal %roblem otification %rocess ***

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sap-qm-creation-quality-notification-internal-notification-user-manual.doc

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