S er ervi vi c e B ull ulleti etin n Title
French Door Direct Cool Ice Maker Frozen Frozen
Create Date
2017.05.24
Revisi Revision on Date Symptom
No ice
Service Bulletin Number
ASC20170602002
Models: Listed List ed Below
2014 To Present Production Producti on
Frozen Ice Room Room
Ice Bucket Stuck with Frost
Possible noise (buzzing or knocking) from ice room or leaking /dripping from ice dispenser area Models: RF22K9381, RF22K9581, RF22KREDB, RF22KREDB, RF22M9581, RF23FS RF23FSEDB, EDB, RF23HCEDB, RF23HSESB, RF23HTEDB, RF23HTEDB, RF23J9011, RF23M80, RF23M85, RF24FSEDB, RF24J9960, RF25HMEDB,RF263BEAE,RF263TEAE,RF265BEA RF26J7500, RF28HDEDB, RF28HDED RF 28HDEDT, T, RF28HFEDB, RF28HFEDT, RF28HMEDB, RF28JBEDB, RF28K9070, RF28K9380, RF28K9580, RF30HDED, RF30KMEDB, RF31FMED, RF32FMQDB, RF323TED, RF349950, RF34H9960
publishe d for informational informational purposes only and intended intend ed for use only by Important: Service Bulletins are published
personnel qualifi qualified ed for the specific tasks tasks depicted. The information information contained contained in this service bulletin does not expand or otherwise alter Samsung’s standard standard limite limited d warra warranty nty applicable to the product. product.
Visual Examples of frost condition
Possible Causes - Inefficient Ine fficient defrost defrost functiona functionality lity of ice maker cooling loop.
- Air infiltration from a bad ice bucket gasket seal. - The Ice Route is not sealing properly.
S er ervi vi c e B ull ulleti etin n Service Ser vice Measures (Illustrated by by number number below. be low. More details are on the following pages): 1. 2. 3. 4. 5. 6. 7.
Sealin Sealing g the Ice Room with RTV Seala Sealant nt Checking Checking and adjustin adjusting g the water water line line placement placement in the Ice Ice Room Inspecting the Auger Auger Motor Motor Assembly Ass embly for Styrofoam packing Inspecting nspecting the Ice Ice Route flappe flapperr for a prop proper er seal seal Inspecting nspecting the Ice Bucket for a proper proper seal Installing nstalling the Ice Ice Room Service Service Kit in all cases ( YY- Clip Ass Assy y) Replacing Replacing the Ice Ice Mak Maker er Assembly ss embly in all cases Note: Note: All All steps s teps must be completed completed for service
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S er ervi vi c e B ull ulleti etin n Service Service Preparation Preparation Before performing performing any s ervice, remove the ice bucket, and then check the condition inside the ice ic e room. NOTE: NOTE: IfIf the ice bucket is stuck, stuc k, use a steamer s teamer to melt the ice ic e until you can remove the the bucket. Be sure to place a towel under under the ice bucket to catch catc h water as it drips down down as shown. NEVER use NEVER use a heat gun or hair dryer to defrost the ice room.
Remove the ice make m aker, r, following following proper proper procedures. When the ice maker is removed, unplug the refrigerator to ensure the cooling loop does not frost over during service.
Use a steamer to remove all traces trac es of ice and frost from Ice Room area. Make Make sure to run steam down the drain area. T his is v ery er y important important.. If If any ice is left, it can c an cause the issue is sue to resurface.
Once steaming is is complete, towel down the ice room area, including the Ice Maker Assembly and Auger Assembly,
S er ervi vi c e B ull ulleti etin n 1. Seal the ice room
Gaps may exist between the Ice Room housing and liner wall. Use the RTV sealant supplied supplied from Samsung to seal these gaps.
Part number required: DA81-05595A
Cut the applicator tip at a 45 degree angle, and then apply the sealant along the joints identified by the red line. This will help to provide a sealed ice room environment. environment.
S er ervi vi c e B ull ulleti etin n 2. Check Che ck and adjust the t he water water line placement in the Ice Room. Room.
1. Using sing an an inspe inspecti ction on mirror, check chec k the positioning of the water line as it enters the Ice Room area. Pictured left is an example of the line being inserted too far into the fill area.
2. From From the the rear rear of of the uni unit, t, press in on the grey retainer ring and back the grey fill hose out about about 10mm . 3. Re-i Re-insp nspect ect to ensu ensure re the the hose is back far enough, but not pulled too far out.
4. Re-secure Re-secure hoses hoses to a flush flush positi position on on the the rear rear cabinet. You don’t not want the hoses sticking out or they could get pushed back in when you install the unit against the wall.
S er ervi vi c e B ull ulleti etin n 3. Inspe I nspect ct the Auge Augerr Motor Mot or Assembly Assembly for Sty St yrofoam Packing. Inspect nspec t the Auger Auger Motor Assembly Ass embly for Styrofoam packing material. m aterial. IfIf the packing material m aterial is left in place, it prevents the ice room fan from circulating air through the icemaker, causing it to frost up. Auger Fan OK
Auger Fan Blocked by Styrofoam
S er ervi vi c e B ull ulleti etin n 4. Inspect the Ice Ice Route Flapper and Assem Assembly bly for a proper prope r seal. Inspect the Ice Route R oute Assem Assembly bly for a proper seal and security. security. If the Ice Route R oute flapper is closing closing correctly corre ctly,, you can pour some some water water down the chute and it will not leak out from the dispenser. dispe nser. If it does leak, replace re place the Ice Route R oute Assy Assy..
Some water added to ice chute
No leak - Good
Leak - Bad
Inspec Inspectt the Ice Ice Route flapper. Ens ure the rubber is still s till soft and pliable, pliable, has no no tears or rips, and that that the flapper is in the fully c losed posit position ion when out. Also Also inspect inspec t the ice ic e dispenser opening for cleanliness. If build up has occurred, wipe clean before reinstalling the Ice Route.
S er ervi vi c e B ull ulleti etin n 5. Inspect the Ice Bucket gasket gasket
Inspect the Ice Bucket and check the bucket bucket itself for cracks cracks in the base. Check Che ck the gasket gasket around the edge making making sure it has not ripped, r ipped, cracked, cracked, or becom be come e too rigid, prev enting a proper seal. If any any defe ct is found, order and replace the Ice Bucket.
S er ervi vi c e B ull ulleti etin n 6. Install the Ice Room Serv Se rvice ice Kit in all all cases ( Y- Clip C lip Assy Assy). ).
A serv se rvice ice kit has has been created, create d, consisting consisting of (2) Y – Clips and (1) improved cooling loop retainer.
T his kit is is to be installed installed in in all cases ca ses
1. Remove retaini retaining ng ring. You You can use a pair of needle needle nose pliers pliers for this this as shown below below left. Replace Replace with w ith the new retainer from the service kit.
2. Install the Y-Clips Y-Clips as shown, directly onto the cooling loop loop and and press pressed ed firmly back back against the insulation and retaining retaining ring. Ensure the clips are pointing straight down.
S er ervi vi c e B ull ulleti etin n 7. Replace Re place the Ice Maker Assem Assembly bly in all cases.
Order and replace the Ice Maker Assembly for all service cases. Please see the corresponding chart for the the proper part for each unit.
S er ervi vi c e B ull ulleti etin n After In Installin stalling g the the Ice Ice Maker Assembly, Assembly, visually isually inspect th the Y-Clips Y-Clips have ave not chan changed ged position on the cooling loop and they are still pointing straight down. If they have moved out of place you you possi p ossibly bly can adjust a djust with your your fingers at a t the the ice ic e maker rear opening openi ng or you you may have have to drop the the Ice Maker back down off its mounts mounts and reposition repositi on the the clips. If the clips cli ps are not not straig s traight ht down this will imped i mpede e the effectiven effecti veness ess of the clip cli p to transfer heat from the the defrost d efrost element, and will also make it very very difficult di fficult if the icemake ic emakerr needs to be removed in the future.
Good
No Good
