A Project Report On
TATA In partial fulfillment of BBA
Submitted by : VIPUL BBA(GEN) Roll No. : University roll no. : Submitted to : Mr. AMIT GUPTA ( course course co-ordinator) co-ordinator)
Maharaja Agrasen Institute of Management Studies (Affilated to Guru Gobind Singh Indraprastha Univrsity)
Declaration i here by declare that the project work entitled
“TATA” Is an authentic work carried out by me under the guidance of (Project guide) for the partial fulfillment of degree of
BACHELOR OF BUSINESS ADMINISTRATION And this has not been submitted anywhere else for the award of Any other degree or diploma
ACKNOWLEDGEMENT
I take take th this is oppo opport rtun unit ity y to expr expres esss my pr prof ofou ound nd sens sensee of gratitude and respect to all those who helped me through out the duration of this project. It gives me immense pleasure to acknowledge my indebteness and sense of gratitude TO Mr. AMIT GUPTA (Project guide) for the project under taken. I also also imme immens nsel ely y th than ank k th thee othe otherr facu facult lty y memb member erss of th thee inst instit itut utee und nder er who conti ontino nous us supp suppor ortt and and gui guidan dance I completed the project.
CERTIFICATE
It is to certify that Mr. VIPUL BENIWAL “Studying in our institute of management studies” was allotted the project on “TATA” by Guru Gobind Singh University has successfully completed it under the guidance of Mr. AMIT GUPTA (course co-ordinater)
Mr. AMIT GUPTA (Course co-ordinator) co-ordinator)
EXECUTIVE SUMMARY The current millennium has unfolded new business rules most the significant of them being that company has to constantly look into minds of the customer. Customer loyalty plays a significant role and today securing that loyalty requires quality right price and of cour course se last last but but not not the the leas leastt i.e. i.e. crea creati ting ng awar awaren enes esss abou aboutt that that product. As a trainee, I was given knowledge about the way and style of their their working, their their routine and their environment. environment. It was a great experience in getting under such a reputed company, which has in it the ability to retain customer.
METHODOLOGY Research is a scientific and systematic search for relevant information on a specific topic. In other words, it is a search for knowledge through objective and systematic method of finding solution to a problem. Research methodology is a way to systematically solve the research problem. It includes the various steps that are generally adopted by a researcher in studying his research problem along with the logic behind. There are two methods of data collection viz., primary and secondary. Primary data are those which are collected afresh and for the first time, and thus happen to be original in character. There are several methods of collecting primary data which are:
Observation method
Interview method
Through questionnaires
Through schedules
Warranty cards
The secondary data are those which have already been collected by someone else and which have already been passed through the statistical process. There are various sources of secondary data which are:
Publications of the central, state and local governments
Technical and trade journals
Books, magazines and newspapers
Public records and statistics
Company records
In this particular project, the data being collected is of secondary type. Following is the secondary data that has been collected:•
Daily Balance Transfers: - These are the daily expenditures spent
and collections collected by units. •
COCA: -These are the collections by RODs (Regional Operational
Divisions) and directly by sites. •
COCF3: -These are the cheque collections by corporate offices.
•
Journal Vouchers: -These are rectifications and allocations
received from regions. Bank Statement: This statement includes the transactions that are recorded and maintained by banks.
Purpose At the Tata Group our purpose is to improve the quality of life of the communities we ser serve ve.. We do th this is th throu rough gh le leade aders rshi hip p in sec secto tors rs of na nati tion onal al eco econo nomi mic c significance, to which the Group brings a unique set of capabilities. This requires us to grow aggressively in focused areas of business. Our he Our heri rita tage ge of re retu turn rnin ing g to so soci ciet ety y wh what at we ea earn rn ev evok okes es tr trus ustt am amon ong g consumers, employees, shareholders and the community. This heritage is being continuously enriched by the formalisation of the high standards of behaviour expected from employees and companies. The Tata name is a unique asset representing leadership with trust. Leveraging this asset to enhance Group synergy and becoming globally competitive is the route to sustained growth and long-term success. Five core values The Tata Group has always sought to be a value-driven organisation. These values continue to direct the Group's growth and businesses. The five core Tata values underpinning the way we do business are: Integrity: We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny. Understanding: We must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work for the benefit of the communities we serve. Excellence: We must constantly strive to achieve the highest possible standards in our day-to-day work w ork and in the quality of the goods and services we provide. Unity: We must work cohesively with our colleagues across a cross the Group and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation. Responsibility: We must continue to be responsible, sensitive to the countries, communities and environments in which we work, always ensuring that what comes from the people goes back to the people many times over.
Our brand ambassadors The Tata Group has some of India's most famous personalities from the sports and entertainment fields endorsing its products and services, and the Tata brand. The e 'f 'fas aste test st In Indi dian an in th the e wo worl rld' d' ha has s be been en a br bran and d Narain Karthi Karthikeyan: keyan: Th ambassador for the Tata Group since 2002. The Group was instrumental in helping Karthikeyan break into the charmed Formula One racing circle in 2005. More on Karthikeyan Sourav Ganguly and Irfan Pathan: The old warhorse and the young tearaway have ha ve be been en su supp ppor orti ting ng th the e Tat Tata a Ind Indico icom m br bran and. d. Ga Gang ngul uly y ha has s al also so be been en associated with Tata Steel. Steel. Sania Mirza: The new kid on the tennis block has been making waves in the women's game with her power and ebullience. Mirza, who broke into the ATP top 100 in 2005, is a brand ambassador for Tata for Tata Tea. Tea. Yuvraj Singh: This rising cricket star, among the most prominent of the young brigade that has been transforming the way India plays the game, is a prominent feature of the many promotions run by Westside Westside,, the retail chain of lifestyle stores. Naseeruddin Shah: Arguably the best actor of his generation, Shah has been endorsing a range of insurance products from the Tata AIG stable.
watches, s, Titan has cast this extreme extremely ly popular and Aamir Khan: To promote its watche versat ver satilile e Bo Bollllyw ywoo ood d st star ar in th the e ro role le of an "i "icon conic ic,, st styl yle-c e-cons onsci ciou ous s [b [bra rand nd ambassador] who cuts across both sex and age groups in urban and rural India". Karun Chandhok: Chandhok: Tata Group brand ambassador Karun Chandhok is the brightest young star in the brigade of Indian racing car drivers looking to follow in the footsteps of Narain Karthikeyan. The 21-year-old racer is currently honing his skills in the Formula 3 World Series for RC Motorsport, for whom he has made a positive start in the 2005-2006 racing season. More on Karun Chandhok
TATA TITANS There is a difference between between making money for oneself and creating wealth for others. This is the story of a business house that has created wealth for a nation. It is a story of strugg struggle, le, anxiety, adventure adventure and achievement. achievement. This is the story of our pioneers. Jamsetji Tata: The founder of the Tata Group began with a texti Jamsetji textile le mill in central India in the 1870s. His powerf powerful ul vision inspired the steel and power indust industries ries in the country, set the foundation for technical education, and helped India leapfrog f ro m backwardness to the ranks of industrialised nations.
Sir Dorab Tata: Through his endeavours in setting up Tata Steel and Tata Power, this elder son of Jamsetji Tata was instrumental in transforming his father's grand vision into reality. It was also under his leadership that the Sir Dorabji Tata Trust, Trust, the premier charitable endowment of the Tatas, was created, propelling the Tata tradition of philanthropy.
Sir Ratan Tata: Jamset Jamsetjiji Tata's younger son had a person personality ality that reflected his sensi sen siti tivi vity ty to th the e st strug ruggl gles es of or ordi dina nary ry pe peop ople le an and d hi his s de desir sire e to ut utililis ise e hi his s considerable wealth to enhance the quality of public life. A philanthropist all his life, he created a trust fund for "the advancement of learning learning and for the relief of human suffering and other works of public utility". The Sir Ratan Tata Trust is today the second largest of the Tata trusts.
JRD Tata: The late chairman of the Tata Group pioneered civil aviation on the subcontinent in 1932 by launching the airline now known as Air India. That was the first of many path-breaking achievements that JRD, who guided the destiny of the Group for more than half a century, came to be remembered for.
MILESTONES 1868
Jamsetji Nusserwanji Tata starts a private trading firm, laying the foundation of the Tata Group.
1907
The Tata Iron and Steel Company (now Tata Steel) is established to set up India's first iron and steel plant in Jamshedpur. The plant started production in 1912.
1912
Tata Steel introduces eight-hour working days, well before such a system was implemented by law in much of the West.
1939
Tata Chemicals, now the largest producer of soda ash in the country, is established.
1874
1902
The Central India Spinning, Weaving and Manufacturing Company is set up, marking the Group's entry into textiles.
The Indian Hotels Company is incorpora incorporated ted to set up the Taj Mahal Palace and Tower, India's first luxury hotel, which opened in 1903.
1910
1911
The first of the three Tata Electric Companies, The Tata Hydro-Electric Power Supply Company, (now Tata Power) is set up.
1917
The Tatas enter the consumer goods industry, with the Tata Oil Mills Company being established to make soaps, detergents and cooking oils. 1945
Tata Engineering and Locomotive Company (renamed Tata Motors in 2003) is established to manufacture locomotive and engineering products. Tata Industries is
The Indian Institute of Science is established in Bangalore to serve as a centre for advanced learning.
1932
Tata Airlines, a division of Tata Sons, is established established,, opening up the aviation sector in India.
1952
Jawaharlal Nehru, India's first Prime Minister, requests the Group to manufacture cosmetics in India, leading to the setting up of Lakme.
created for the promotion and development of hi-tech industries.
1954
India's major marketing, engineering and manufacturing organisation, Voltas, is established.
1970
Tata McGraw-Hill Publishing Company is created to publish educational and technical books. Tata Economic Consultancy Services is set up to provide services in the field of industrial, marketing, statistical and technoeconomic research and consultancy.
1995
Tata Quality Management Services institutes the JRD QV Award, modelled on the Malcolm Baldrige National Quality Value
1962
Tata Finlay (now Tata Tea), one of the largest tea producers, is established. Tata Exports is established. Today the company, renamed Tata International, is one of the leading export houses in India.
1984
Titan Industries – a joint venture between the Tata Group and the Tamil Nadu Industrial Developmen Developmentt Corporation (TIDCO) – is set up to manufacture watches.
1996
Tata Teleservices (TTSL) is established to spearhead the Group's foray into the telecom
1968
Tata Consultancy Service Services s (TCS), India's first software services company, is established as a division of Tata Sons.
1991
Tata Motors rolls out its millionth vehicle. (The two-million mark was reached in 1998 and the third million in 2003.)
1998
Tata Indica – India's first indigenously designed and manufactured car – is launched by Tata Motors,
Award of the United States, laying the foundation of the Tata Business Excellence Model.
1999
The new Tata Group corporate mark and logo are launched.
sector.
2000
Tata Tea acquires the Tetley Group, UK. This is the first major acquisition of an international brand by an Indian business group.
spearheading the Group's entry into the passenger car segment.
2001
Tata-AIG – a joint venture between the Tata Group and American International Group Inc (AIG) – marks the Tata re-entry into insurance. (The Group's insurance company, New India Assurance, was nationalised in 1956). The Tata Group Executive Office (GEO) is set up to design and implement change in the Tata Group and to provide long-term direction.
2002
The Tata Group acquires a controlling stake in VSNL, India's leading international telecommunications service provider. Tata Consultancy Services (TCS) becomes the first Indian software company to cross one billion dollars in revenues.
2003
Tata Motors launches CityRover – Indicas fashioned for the European market. The first batch of CityRovers rolled out from the Tata Motors stable in Pune on September 16, 2003.
2004
Tata Motors acquires the heavy vehicles unit of Daewoo Motors, South Korea. TCS goes public in July 2004 in the largest private sector initial public offering (IPO) in the Indian market, raising nearly $1.2 billlion.
Titan launches Edge, the slimmest watch in the world. Idea Cellular, the cellular service born of a tie-up involving the Tata Group, the Birla Group and AT&T, is launched. Tata Indicom, the umbrella brand for telecom services from the Tata Teleservice Teleservices s stable, starts operations.
2005
Tata Steel acquires Singapore-based steel company NatSteel by subscribing subscribi ng to 100 per cent equity of its subsidiary,, NatSteel subsidiary Asia. VSNL acquired Tyco Global Network, making it one of the world's largest providers of submarine cable bandwidth.
THE
SEVEN BUSINESS SECTORS
CHEMICALS RALLIS INDIA TATA CHEMICALS TATA PGMENTS
Rallis India
Profile Rallis India is one of India's leading agrochemical companies. It offers the most comprehensive portfolio of pesticides and also markets some seed varieties and speciality fertilisers.
Rallis has an extensive distribution system with more than 1,500 distributors and 30,000 dealers nationwide, backed by strong marketing and sales teams. It also has marketing alliances with several multinational agrochemical companies, including FMC, Nihon Nihyaku, Dupont, Syngenta, Makhteshim Agan and Bayer. Areas of business Agrochemicals division This division deals in pesticides, speciality fertilisers, micronutrients and seeds. The company's leadership in pesticides comes from its portfolio of brands, including Contaf, Rogor, Tatamida, Reeva and Tatametri. Its range of speciality fertilisers includes calcium nitrate, Tracel and Solubor.
Rallis's portfolio of products enables growers of cotton, rice, vegetables, grapes and other crops to control insect pests, diseases and weeds that affect crop output. International business division Rallis exports its range of pesticides through alliances with agrochemical companies across the globe. The company's export basket includes technicalgrade pesticides, branded formulations and contract-manufactured products. Leather chemicals This business deals primarily with the import of vegetable extracts and speciality chemicals, such as wattle, syntans, fatliquors and pigments, manufactured by the company's principals in Europe, Africa and Argentina for distribution to the leather industry. It also exports natural tanning extracts to the UK, Italy and Argentina. Rallis has technical laboratories in main tanning centres like Chennai, Ranipet, Vaniyambadi and Kanpur. Manufacturing Rallis's factories in five locations in India manufacture technical-grade pesticides and
formulations; it has the largest capacity in the country (10,000 tonnes per annum of technical-grade pesticides and 30,000 tonnes / litres per annum of formulations). . Research and development The Rallis Research Centre at Bangalore has over 200 highly qualified and experienced research scientists focusing on toxicology studies and the developmen t of new formulations and manufacturing methods. The activities supervised from the centre include: conducting field trials to prove efficacy of products; residue, metabolism and other studies necessary for registration of compounds; and contract synthesis. Corporate social responsibility Rallis employees have established a social service group called Rallilove to assist the needy through an initiative called Assisting Communities Through Service. The company's social service initiatives in Mumbai include providing no n-formal education to destitute children; sponsoring a day-care centre for the many homeless children who come to the city from all parts of India; and providing educational, dietary and other support to the children of sex workers. Rallis also provides social support to blind women at various institutes and houses for the aged.
Tata Chemicals
Profile Established in 1939, Tata Chemicals (TCL) owns and operates the largest and most integrated inorganic chemicals complex in the country at Mithapur, Gujarat. The company is among the largest producers of synthetic soda ash in the world and has the largest share of the domestic market.
TCL is also among the nation's leading manufacturers of urea and phosphatic fertilisers. Its urea plant, located in Babrala, Uttar Pradesh, is the country's most efficient fertiliser unit, and produces 12 per cent of the country's urea output in the private sector. In June 2004, the company completed its acquisition of Hind Lever Chemicals (HLCL), a manufacturer of bulk chemicals and phosphatic fertilisers. HLCL's plant at Haldia, West Bengal, is India's largest producer of sodium tripoly phosphate. Tata Chemicals is a pioneer and market leader in the branded, iodised salt segment. Its salt has a purity percentage of 99.8 per cent, the highest in the country. The company is ISO-9001/14001 certified and has an export presence in South and South-east Asia, the Middle East and Africa. TCL is now in the process of expanding its operations globally, and has set itself the objective of becoming the lowest-cost producer of soda ash in the world. Areas of business Tata Chemicals is organised into three strategic business units: chemicals, food additives and fertilisers. Chemicals Soda ash is the main product of the chemicals strategic business unit. The plant has an installed capacity of 875,000 tonnes of soda ash per year, nearly 34 per cent of the country's capacity. The company also has salt works spread over 60 sq km at its plant in Mithapur, generating over two million tonnes of solar salt — the base raw material for almost all the 27 basic chemicals that the company produces. Caustic soda, bromine and bromine-based compounds and gypsum are the company's other main chemicals.
The facility at Mithapur also has a cement plant, which was set up to consume the solid waste generated from the manufacture of soda ash. TCL's cement is sold in the state of Gujarat under the 'Shudh' brand. Fertilisers With an installed capacity of 864,600 tonnes per year, the company's fertiliser complex at Babrala has standards in technology, energy conservation, productivity and safety that are ranked among the best of its kind in India and comparable to the best in the world. It is the only fertiliser plant in the country to use dual feedstock: natural gas or naphtha, or a combination of both. The complex also houses an ammonia plant with a capacity of 1,350 tonnes per day.
The company's phosphatic fertiliser plant at Haldia, acquired from Hind Lever Chemicals, has production volumes exceeding 1.2 million tonnes per annum. The plant's fertilisers, sold under the brand name 'Paras', lead the market in the states of West Bengal, Bihar and Jharkhand. Food additives Tata Chemicals' food additives strategic business unit has two of the company's premium product groups under its wing: branded salt and sodium bicarbonate. •
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Branded salt: The company manufactures four varieties of salt: iodised, crystalline, vacuum and pure salt which collectively have a 38-per cent market share of the Indian branded iodised salt market. Apart from Tata Salt, the country's leading salt brand, TCL also produces Tata Samundar, crystal salt, and Topp Salt, iodised, vacuum evaporated salt (marketed in the Middle East markets). Sodium bicarbonate: The company produces three varieties of sodium bicarbonate — technical, refined and granular — at its 50,000-tonnes-peryear plant. These are marketed in India, the Middle East, Africa and Bangladesh. As part of its growth plans, Tata Chemicals has launched cooking soda in small, single-use sachets under the brand name 'Tata Samunder'.
Services Tata Kisan Sansar provide farmers a wide range of agri-services and solutions, right from the stage of sowing seeds to post-harvest management and marketing of agricultural produce extension services. These centres provide end-to-end agricultural solutions to farmers, including technological innovations and farming know-how, using sophisticated technology such as satellite mapping and geographical information systems.
The takeover of the Rallis farm management division by Tata Chemicals will enable Tata Chemicals to acquire contract farming and farm equipment businesses.
Corporate social responsibility The company is a firm believer in the 'avoid, reduce and recycle' philosophy, a manifestation of which is the company's cement plant at Mithapur.
The company is a signatory to Responsible Care, a voluntary global initiative of the chemical industry that demonstrates allegiance to safety, health and environmental issues. The company has also developed the Mithapur salt works as a natural habitat for thousands of migratory birds. Tata Chemicals has promoted the Tata Chemicals' Society for Rural Development (TCSRD) for the benefit of the rural population in and around the company's plants and townships. Both the company's plants are ISO-14001 and OHSAS-18001 certified. It has also implemented the Japanese 5-S and Total Productive Maintenance concepts to ensure the maintenance of quality standards and safety management norms. The Safety Management System at Tata Chemicals is in line with guidelines set by the British Safety Council. Locations TCL has its headquarters in Mumbai and has regional offices across India. It operates an inorganic chemicals complex c omplex at Mithapur in Gujarat and a fertiliser complex at Babrala in Uttar Pradesh. TCL also has a phosphatic fertiliser complex at Haldia in West Bengal.
Tata Pigments
Profile The company is a wholly-owned subsidiary of Tata Steel. Its product range includes synthetic iron oxide pigments used to lend colour to paints, emulsions, cement floors, plastics, rubber, paper, drugs, printing ink, and other end products. It has engaged the services of reputed American technical consultants to upgrade the quality of its products in line with international standards. Areas of business The company is engaged in the production of synthetic red and yellow oxides of iron. Tata Powders have been developed for cement floors in a range of colours that have been well received in the marketplace. It also manufactures dry cement paint for exterior application under the brand name Cemplus, and is exploring the possibilities of manufacturing liquid paint for exterior application, and phenolic resins that are used in refractories and foundries.
The company’s products are exported to the UK. Its product line is being exported to Indonesia and Nepal and plans to expand the network to the Middle East, Sri Lanka and Bangladesh are underway. Location The company is located in Jamshedpur.
ENGINEERING AUTOMOTIVE a)TATA AUTOCOMP SYSTEM b)TATA MOTORS ENGINEERING SERVICES a) TATA TATA PROJ PROJEC ECTS TS b) TCE CONSULTIN CONSULTING G ENGINEE ENGINEERS RS c) VOLTAS ENGINEERING PRODUCTS a)TAL Manufacturing Services b)Telco Construction Equipment Company c)TRF
Tata AutoComp Systems
Profile Tata AutoComp Systems (TACO), a technology company in the automotive sector, has built its base through partnerships with global component and vehicle manufacturers. TACO offers one-stop solutions to automakers in both the Indian and world markets. The company offers products and services to vehicle and component manufacturers as well as end-users of automobiles. Areas of business Taco has three major businesses — manufacturing, engineering and supplychain management. Manufacturing: In the manufacturing business, the focus is on building capabilities in manufacturing, design and engineering and outsourcing to serve customers in India and to meet requirements of global customers. TACO has also been successful in shifting plant and equipment from high cost zones like Europe to India. Engineering: TACO's range of services in this area includes: • • •
Concept design Detailed engineering Product validation
Supply chain management: This business group provides cost effective total procurement services to global automotive companies from India and its services include •
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Development and supply of components with full QCD responsibility to global automotive customers, through qualified Indian component manufacturers End-to-end logistics management for domestic and overseas customers. Vendor development and other component sourcing services for automotive companies.
Collaborations Joint ventures with Johnson Controls (US), Faurecia (France), T.Rad (Japan), Yazaki Corporation (Japan), CHKK (Japan), Ficosa International (Spain), Nifco Corporation (Japan), Stadco (UK), Sungwoo (South Korea), Owens Corning (US), Yutaka Giken (Japan) and Knorr-Bremse (Germany).
Tata Motors
Profile Established in 1945, Tata Motors is India's largest automobile company, with revenues of Rs 24,000 crore (USD 5.5 billion) in 2005-06. The company began manufacturing commercial vehicles in 1954 with a 15-year collaboration agreement with Daimler Benz of Germany. It is the leader by far in commercial vehicles in each segment, and the second-largest in the passenger vehicles market with winning products in the compact, midsize and utility vehicle segments. The company is the world's fifth-largest medium and heavy commercial vehicle manufacturer. Areas of business Tata Motors' product range covers passenger cars, multi-utility vehicles as well as light, medium and heavy commercial vehicles for goods and passenger transport. Seven out of 10 medium and heavy commercial vehicles in India bear the trusted Tata mark. The company developed India's first indigenously developed light commercial vehicle, India's first sports utility vehicle and, in 1998, the Tata Indica — India's first indigenously manufactured passenger car. Within two years of launch, Tata Indica became India's largest selling car in its segment. Commercial vehicle business unit The company has over 130 models of light, medium and heavy commercial vehicles ranging from two tonnes to forty tonnes, buses ranging from 12-seaters to 60-seaters, tippers, special purpose vehicles, off-road vehicles and defence vehicles. Passenger car business unit The company's passenger car range comprises the compact car Indica, the midsize Indigo and Indigo Marina in both petrol and diesel versions. The Tata Sumo, the Tata Safari and its variants are the company's multi-utility vehicle offerings.
In addition to the growth opportunities in the domestic market, the company is pursuing growth through acquisitions. In 2004, it acquired the Daewoo Commercial Vehicle Company, Korea's second-largest truck maker, now named Tata Daewoo Commercial Vehicles Company. In 2005, Tata Motors acquired a 21-per cent stake in Hispano Carrocera, a reputed Spanish bus and coach manufacturer, with an option to acquire the remaining stake as well. Research and development Tata Motors invests approximately up to 2 per cent of its annual turnover on
research and development, with an emphasis on new product / aggregates development and technology upgradation. Its Engineering Research Centre in Pune employs over 1,400 scientists and engineers and has India's only certified crash-test facility and hemi-anechoic chamber for testing of noise and vibration. The company also draws on the resources of leading international design and styling houses like the Institute of Development in Automotive Engineering, SPA, Italy, and Stile Bertoni, Italy. The company has also been implementing several environmentally sensitive technologies in manufacturing processes and uses some of the world's most advanced equipment for emission checking and control. Environmental responsibility Tata Motors has led the Indian automobile industry's anti-pollution efforts through a series of initiatives in effluent and emission control. The company introduced emission control engines in its vehicles in India before the norm was made statutory. All its products meet required emission standards in the relevant geographies. Modern effluent treatment facilities, soil and water conservation programmes and tree plantation drives at its plant locations contribute to the protection of the environment and the creation of green belts. Exports Tata Motors' vehicles are exported primarily to Europe, Africa, the Middle East, South and South East Asia and Australia. The company also has assembly operations in Malaysia, Bangladesh, Ukraine, Kenya and Russia. Over the years, the company has received more than 50 awards from the government of India's Engineering Export Promotion Council, for its export initiatives. While currently about 14 per cent (as on March 31, 2005) of its revenues are from its international business, the company intends to increase its international business through organic and inorganic growth routes. Associates Tata Motors has made substantial investments in building associate and subsidiary companies that complement and support its business activities. These include: •
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Tata Daewoo Commercial Vehicle Company , manufactures heavy trucks ranging from 15T GVW to 45T GVW. Tata Motors acquired this company in March 2004. Tata Cummins, a joint venture with Cummins, USA, manufactures Cummins engines for Tata Motors. Telco Construction Equipment Company , a joint venture with Hitachi Machinery Company, Japan, is engaged in the manufacture and sale of earthmoving machinery and construction equipment such as hydraulic excavators, cranes and wheel-loaders.
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Tata Technologies , provides IT support in the areas of engineering design, development and validation, business information systems and ERP systems. HV Axles , manufactures axles for Tata Motors' medium and heavy commercial vehicles. HV Transmissions , supplies gearboxes for the company's medium and heavy commercial vehicles. Tata Holset , a joint venture between Holset Engineering Company, UK, a wholly-owned subsidiary of Cummins Engine Company, USA and the Tatas (Tata Motors, Tata International and Tata Industries are shareholders). Incorporated in 1994, this company manufactures turbochargers for engines made by Tata Cummins as well as other auto manufacturers. TAL Manufacturing Solutions , manufactures painting systems, welding lines, material handling systems and robotics. It also develops factory automation solutions and provides consultancy services in the field of manufacturing processes and factory layouts. Concorde Motors (India): Retails Tata Motors' range of passenger vehicles. Tata Precision Industries , Singapore and Tata Engineering Services , Singapore, are engaged in the manufacture of high precision tooling and spare parts, and warehousing, respectively. Nita Company, Bangladesh, is engaged in the assembly of Tata vehicles for the Bangladesh market.
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Tata Motors has been chosen as India's Most Trusted Brand in cars in a Readers Digest-AC Nielsen consumer survey in 2006. Tata Motors' mini-truck, Ace, which has created an all-new category in the commercial vehicles market, received the BBC-Top Gear' Design of the Year 2006. The company's Starbus low-floor city bus and the Novus heavy truck were adjudged second and third respectively. For the second consecutive year, Tata Motors was rated by Auto Monitor as the 'Commercial Vehicle Manufacturer of the Year' for 2006. The Commercial Vehicle Business Unit won the CII-Exim Bank Award for 2005 for Business Excellence, for being a role model of excellence in management. The award particularly recognises excellence in the management of quality as a fundamental process. The two divisions of the company also won the Tata Group's JRD QV Awards for Business Excellence in 2005. The Jamshedpur plant and the car plant at Pune received the Union Ministry of Power's National Energy Conservation Award, which recognise significant initiatives to reduce energy intensity and improve ene rgy efficiency. The Jamshedpur plant won the award for the fourth year in a row. The Commercial Vehicle Business Unit and the Passenger Car
Business Unit also received the CII's National Award for excellence in energy management. The Foundry Division at the Pune plant received the Gargi Huttenes Albertus Green Foundry of the Year Award. Locations Tata Motors has manufacturing plants at Jamshedpur (eastern India), Pune (west), and Lucknow (north) as well as a nation-wide sales, service and spare parts network focused on providing users with easy-access service solutions.
Tata Projects
Profile Tata Projects is a professionally managed engineering, procurement and construction company with operations in the core sectors of power generation, transmission and distribution, industrial infrastructure, and quality services.
The company is one of the few companies to have earned the ISO 9001, ISO 14001 and OHSAS 18001 certifications for all its operations. The company's quality services, backed by well integrated inspection centres within and outside India, offer best in class third-party inspection and expediting services in the fields of power, cement, steel, pharmaceutical, telecom, oil and gas, petrochemicals and windmills. Areas of business Power generation The company's power generation strategic business unit undertakes turnkey engineering, procurement and construction (EPC) projects in the fields of captive installation works of steam generators, turbine generators and auxiliaries up to 660 MW.
As an EPC contractor the company has a knowledge base of the latest technologies available and skills in project management. This business unit's offerings are based on the deep understanding of both domestic and international customer needs in order to achieve the best possible solution. Transmission and distribution The company is a key player in the extra high voltage (EHV) sector with capabilities of turnkey execution of high-voltage transmission lines and substations, execution of distribution substations and substations, and survey of transmission lines using satellite imagery and other modern technology. Backed by a dedicated workforce, the company is teaming with leading global companies in their efforts to execute mega projects in power generation, transmission and distribution. Industrial infrastructure The company's infrastructure business unit, besides its main business of setting up seawater desalination and water-related treatment plants, is aggressively working on an end-to-end sustainable solution for providing potable drinking water in rural areas, a problem that afflicts most states in India. The company is
also working towards creating a sustainable solution for treating arsenic infestation of water, particularly in the state of West Bengal and Bihar. Quality services This strategic business unit offers third-party inspection and expediting services in the fields of power, cement, steel, pharmaceuticals, telecom, oil and gas, petrochemicals and windmills. It also offers consultancy services for ISO 9001, ISO 14001 and OHSAS 18001, besides self-certification capabilities assessment of suppliers.
Fifteen inspection centres with e-connectivity spanning major industrial cities in India provide fast and cost-effective service. In the international arena, the company is currently providing these services in Abu Dhabi, Sharjah, Dubai, Bahrain, Saudi Arabia, China, Korea and Malaysia. Community initiatives As a part of corporate social responsibility, the company is involved in finding a sustainable solution to the acute problem of fluorosis (excessive fluoride concentration in ground water) in the state of Andhra Pradesh, where the company's corporate office is located. In this regard, the company, by networking with the Federation of Andhra Pradesh Chamber of Commerce and Industry, has donated defluoridation units to provide safe drinking water in Gangadevapalli village of Warangal district and Chinnakandakur village of Nalgonda district, both in Andhra Pradesh.
The company has also adopted a village to provide education to all children up to primary school and for adult literacy. The company, along with the Tata Relief Committee, took part in the relief operations of tsunami-affected villagers by deploying its mobile / skid mounted desalination plant for safe drinking water at Nagapattinam, Tamil Nadu. The unit is operated by a team of company personnel.
TCE Consulting Engineers
Profile TCE Consulting Engineers, a wholly owned subsidiary of Tata Sons, is a premier engineering consultancy enterprise. TCE is the successor of Tata Consulting Engineers, which was established in 1962. TCE secured ISO 9001 certification from Lloyd's Register Quality Assurance in 1994 and was re-certified in 1997 and 2000.
TCE offers a range of services that covers the entire gamut of project engineering. It has on its rolls more than 700 highly qualified and experienced professionals. TCE services cover the entire gamut of project engineering — from inception to commissioning. TCE has been providing engineering services to overseas clients for over 30 years. The World Bank, the Asian Development Bank, the United Nations Development Programme and the United Nations Children’s Fund have funded some of these projects. Areas of business TCE offers comprehensive multi-disciplinary solutions in the following areas: • • • •
Power (thermal, hydro, nuclear, transmission and distribution) Chemicals Industry Water supply and waste water
Locations TCE has design and project offices in four cities in India, as well as in the US and Iran.
VOLTAS
Profile Established in 1954, Voltas is India's premier air conditioning and engineering services provider. It offers engineering solutions for a wide spectrum of industries in areas such as heating, ventilation and air conditioning, refrigeration, climate control, textile machinery, machine tools, mining and construction, materials handling, water management, building management systems, pollution control and chemicals.
The company's strengths lie in the design and manufacture of industrial equipment, the management and execution of air-conditioning and public work projects, the procurement, installation and servicing of technology based systems, and in being a representative of global technology leaders. All these capabilities are ISO 9001-2000 certified. Areas of business Operations Voltas's operations are organised into four independent business-specific clusters: air conditioning and refrigeration business group, international operations business group, unitary products business group and engineering products business group. Each of these divisions has independent facilities for market coverage and customer servicing. Manufacturing Voltas manufactures industrial air conditioning and refrigeration equipment, air conditioners, water coolers, freezers, commercial refrigerators, forklift trucks and large water supply pumps. These products bear the stamp of state-of-the-art automated manufacturing plants, resulting in consistently high quality and reduced costs.
Voltas has partnered with international companies, viz., LG Electronics of Korea and Fedders International of USA, for 'manufacture only' alliances producing lowcost, high-quality refrigerators and room air conditioners. Projects The company is also well known in the field of engineering procurement and construction, and electro-mechanical projects, specialising in heating, ventilation
and air conditioning, building management systems, power and lighting, communication systems, water management and pollution controls. It has successfully undertaken project works in the Middle East, South East Asia, the Far East, Africa and the CIS countries. Marketing Voltas's extensive procurement and marketing operations cover air conditioners, textile machinery, machine tools, mining and construction equipment and industrial chemicals. Collaborations In its pursuit of the latest world-class technologies, Voltas has established international tie-ups with Hitachi (Japan), Standard Refrigeration (USA), Dunham Bush (USA), Siemens Building Technologies (Asia Pacific), Ruks Engineering (Canada) and Costan of Italy for refrigerated cabinet display units for hyper markets. Voltas also represents a number of leading international manufacturers. Community initiatives Voltas has consciously laid emphasis on corporate social responsibility, and also on ecology and environment protection. Exemplary corporate citizenship is demonstrated in numerous social welfare projects, whether independently undertaken or in support of the Tata Council for Community Initiatives. Location Voltas has its head office in Mumbai and zonal headquarters in Mumbai, Kolkata, New Delhi and Chennai. It has territorial offices in Ahmedabad, Bangalore, Chandigarh, Hyderabad, Jamshedpur, Lucknow, Pune and Kochi, while the overseas offices are located in Abu Dhabi (UAE), Hong Kong and Singapore. Voltas has factories at Thane (Maharashtra), the union territory of Dadra, and Sanathnagar (Andhra Pradesh).
TAL Manufacturing Solutions
Profile
TAL Manufacturing Solutions is a company focused on offering cost-effective and total solutions in the the field of manufacturing engineering. A pioneer in its area of expertise, TAL's international-standard technology and its talented team of professionals make it a premier player in the machine tools and equipmentbuilding industry. The company was formed by merging the machine tools and growth divisions of Tata Motors. These divisions developed and evolved over a period of three decades, and this experience has helped TAL deliver world-class manufacturing systems. TAL has designed, built and installed more than 1,500 machine tools for the production shops of Tata Motors' automobile and other divisions, and it has been responsible for putting up the manufacturing facilities of the Indica car plant. TAL's aim is to secure a predominant market share in machine tools, material handling, robotics and process solutions, which includes weld shops, paint shops and assembly lines. Areas of business TAL provides a variety of services within the ambit of manufacturing engineering, CAD design, modelling, analysis, simulation, robotics and manufacturing support. The company's product spectrum includes CNC machines, CNC transfer-lines, material handling equipment, testing equipment, painting systems, shot-blasting machines, welding fixtures, machining fixtures, welding and assembly lines. Collaborations TAL's technology base has been strengthened through its association with renowned machine-tool manufacturers such as Huller-Hille (Germany), Niigata Engineering Company and Nachi-Fujikoshi Corporation (both Japan). Customers • • • • • • •
Tata Motors HVF, Avadi Nachi Fujikoshi, Japan Bajaj Tempo Mahindra & Mahindra Simpson Eicher
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Dana Spicer ZF Steering Bharat Heavy Electricals Lohia Machines Subros Audco Valves Bharat Forge Sanden Vikas Ordnance factories DLW, Varanasi Rambaudi, Italy Escort JCB Ashok Leyland Bajaj Auto
Location The company has its head office in Pune.
Telco Construction Equipment Company
Profile The company manufactures construction equipment that is used in major infrastructure projects in India. It has remained a market leader for the past five years, despite stiff competition. It has revolutionised the Indian construction equipment industry, with the introduction of the V-series of hydraulic excavators. The company has an extensive customer base that includes government and institutional buyers, and contractors. The company was the country’s first construction equipment manufacturer to receive the ISO 9001 certification. Areas of business The company has used state-of-the-art technology to manufacture excavators and backhoe loaders. It enjoys a 90 per cent share of the crawler crane market in India. It is the only Indian manufacturer that produces 100 tonne cranes. These are the largest machines made locally. The company was the first to introduce mini-excavators in India, and its brand EX60, is the most successful machine to be made in India so far, with more than 1,300 machines being sold in the last three years. It is the largest manufacturer of hydraulic excavators in India, with over 6,000 machines in the market. It offers the widest available range of hydraulic excavators, eight models ranging from two tonnes to 60 tonnes in size. The company can indigenously design and develop products. Collaborations The company has collaborations with Hitachi Construction Machinery Company, Japan, for hydraulic excavators and cranes; and John Deere, USA, for backhoe loader technology, Lebrero, Spain, for compactors and CESAN, Turkey, for asphalt plants. Locations The company has a countrywide network of sales, service and spare parts offices. It has modern manufacturing expertise with the latest machine tools and automation facilities, such as robot welding and machining centres, at Jamshedpur and Dharwad.
TRF
Profile
The combined competencies of three companies, the erstwhile Tata Robins Fraser (established in 1962), Tata Material Handling Systems (formerly Tata Man. Ghh., established in 1978), and Tata Technodyne (established in 1996), helped create TRF. The company is regarded as one of the most comprehensive sources of engineering equipment, systems and services. It manufactures bulk material handling and processing equipment, bulk material handling systems, coke oven equipment, coal dust injection systems for blast furnaces, coal beneficiation systems, and port and yard equipment. EPC and EPCM services are also provided. The company caters to diverse industries including power, metallurgy, chemical, mining and cement. Areas of business
The company offers a wide range of products and services. Bulk material handling equipment: TRF manufactures conveyor components such as idlers, pulleys, take ups, scrapers, belt trippers / shuttle conveyors, blow feeders, apron feeders, vibrating/reciprocating feeders, steep angle conveyors and portable conveyors. Its range of yard equipment includes stackers, bucket wheel reclaimers, and scraper and blending reclaimers. Wagon handling equipment, such as wagon loaders, ship loaders and ship unloaders, is also produced. Bulk material processing equipment: Vibrating screens including scalping screens, de-waterisers, de-sliming screens, and foundry shake-outs are manufactured. The company also produces crushing equipment such as, cone crushers, double roll crushers, hammer mills, impactors, jaw crushers, ring granulators, rotary breakers and single roll crushers. Bulk material handling systems: Conveyor systems for use in plants, cross country conveyor systems, underground conveyor systems, raw material bedding and blending systems, and rapid loading systems are manufactured. Coke oven equipment: The company produces stamping, charging and pushing equipment, charging gas transfer systems, and equipment for conventional top charge batteries, such as charging cars and pushing cars. Coal dust injection systems: The company manufactures injection systems whereby pulverised and dried coal is conveyed in dense flow mode and injected through blast furnaces for improved performance and reduced coke consumption.
Coal beneficiation systems: Coal beneficiation systems that use the dense media cyclone- cum-floatation process and jig system process are produced. Deshaling is done using barrel washer systems. Port and yard equipment: The company manufactures slewing cranes, grab ship and barge unloaders, ship and barge loaders and stacker reclaimers. It also makes special purpose EOT cranes for steel mills. EPC and EPCM services: TRF offers support services for infrastructure, power generation, ferrous and non-ferrous metals, and coal washeries. Technology associates: The company has several collaborators and technology associates. These include SAARTECH, Germany, for stamping, charging, pushing equipment, charging gas and transfer cars; Techint Italimpianti, Italy, for yard and port equipment manufacture; BMH, Germany, for coal dust injection systems; Schalke, Germany, for coke oven machinery; Hatch Associates, Australia, for high capacity conveying systems and coal washeries; Flour Daniel India and LTA Process Engineering. Locations
The company’s headquarters and factory are located at Jamshedpur, with offices in Hyderabad, Mumbai, New Delhi and Nagpur.
MATERIALS COMPOSITES- TATA Advanced material METALS – TATA Steel
Tata Advanced Materials
Profile The company undertakes the design, application, engineering, prototyping, testing and manufacture of products in advanced composites for several hightech and industrial sectors. The company is ISO-9001 certified. Areas of business The company manufactures armour products such as bulletproof jackets, helmets and bulletproof containers. It also armours special vehicles. The special projects that have been undertaken include the design and development of custom-made structural and armour products for several sectors such as aerospace, defence, engineering and medical electronics industry.
Its range of telecommunication products includes lightweight antenna reflectors and telecom shelters. The company manufactures composite panels for cargo containers. Location The company is based in Bangalore.
Tata Steel
Profile Tata Steel is India's largest integrated private sector steel company. Established in 1907, its steel plant at Jamshedpur produces four million tonnes of hot and cold rolled flat and long products.
The company is backward integrated with owned iron ore mines and collieries. With its competitive advantage in raw materials, efficient operations and the benefits of a recently-completed $2.3 billion programme of modernisation, Tata Steel is among the lowest cost steel producers in the world. The steel major has won the Prime Minister's Trophy Tro phy four times. This award is instituted by the Indian ministry of steel and awarded to the country's best integrated steel plant. In 2000, it became the first Tata company to win the JRD Tata QV award, given to the company with 'world class' operations under the Group's Tata Business Excellence Model. Model. Areas of business Apart from the main steel division, Tata Steel's operations are grouped under strategic profit centres like tubes, growth shop (for its steel plant and material handling equipment), bearings, ferro alloys and minerals, rings, agrico and wires.
Tata Steel's products include hot and cold rolled coils and sheets, tubes, wire rods, construction bars, structurals, forging quality steel, rings and bearings. In an attempt to 'decommoditise' steel, the company has recently introduced brands like Tata Steelium (India's first branded cold rolled steel), Tata Shaktee (galvanised corrugated sheets), Tata Tiscon (re-rolled bars), Tata pipes, Tata bearings, Tata Wiron (galvanised wire products) and Tata Agrico (hand tools and implements). Tata Steel is also exploring opportunities in the ferro-chrome and titanium businesses. Joint ventures, associates and subsidiaries Tata Steel has numerous joint ventures and subsidiaries. Among them are: • • •
Tinplate Company of India Tayo Rolls Tata Ryerson
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Tata Refactories Tata Sponge Iron Tata Metaliks Tata Pigments Jamshedpur Injection Powder (Jamipol) TM International Logistics metaljunction services TRF Jamshedpur Utility and Service Company (JUSCO) The Indian Steel and Wire Products(ISWP) Lanka Special Steel Sila Eastern Company
Environment management Jamshedpur was India's first planned industrial township. In more recent times, Tata Steel has received ISO 14000 certification for environment management for most of its works, plants, mines and collieries. Corporate social responsibility Tata Steel is one of the few Indian companies to be invited to join the UNsponsored Global Compact. It has also been conferred the prestigious Global Business Coalition Award (GBC) for Business Excellence in the Community in view of its outstanding work in the field of HIV / AIDS awareness. Awards • • • • •
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The Betz Dearborn Environment Partnership Award. The CII-Exim Award for Business Excellence, 2000. The JRD QV Award, 2000. The Outstanding Corporate Citizen Award from The Economic Times. The Tata Steel Rural Development Society has won the Federation of Indian Chambers of Commerce and Industry award for Rural Initiatives three times. The company has won the National Energy Conservation Award for three consecutive years from the ministry of power, government of India. The Corporate Social Responsiveness Award from Business World and Compaq.
Location The company is headquartered at Jamshedpur in Jharkhand.
ENERGY POWER a)TATA BP Solar INDIA b) TATA Power
Tata BP Solar India
Profile Tata BP Solar is a joint venture involving the Tata Power Company and BP Solar, one of the largest solar power companies in the world. Set up in 1989, the company manufactures solar photovoltaic and thermal products and systems at a state-of-the-art plant in Bangalore.
Besides manufacturing, Tata BP Solar also designs, engineers and installs solar power products and systems, catering to domestic and industrial needs. For custom-designed solar electric projects, it employs computerised system-sizing design tools. The company also works to propagate the use of solar power, a renewable energy that is also environmentally friendly. Tata BP Solar has ISO 9001 quality accreditation and ISO 14001 environmental standards accreditation. Its products and systems have been accorded approvals by various test agencies, and its countrywide network of offices, customer support centres and dealers ensure that customers are served efficiently. Tata BP Solar works closely with non-governmental organisations to help poor people and communities, in rural as well as urban areas, derive the benefits of the sun’s energy. Areas of business Tata BP Solar has a wide product range that caters to varied demands and markets: • • • • • • • • • • • • • •
Solar photovoltaic cells (silicon single crystal and multi crystal) Solar photovoltaic modules Solar batteries Solar charge regulators Solar home-lighting kits Solar street lights Solar lanterns Solar garden lights Solar water-pumping systems Solar power packs for homes and offices Solar-powered vaccine refrigerator Solar educational kit Solar man-packs Community power packs
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Solar power systems for telecommunication and television broadcasting Solar-powered railway signalling systems Solar power systems for off-shore platforms Cathodic protection for pipelines Solar AC and solar diesel hybrid systems PV — wind hybrid systems Solar-powered navigational aids SPV systems for petrol/HSD dispensing pump Solar grid-connect power plants Solar-powered traffic kiosks Solar-powered bus shelters Solar-powered milk chilling units Solar blinkers Integrated photovoltaic systems Solar aids for disaster management Solar aids in road transportation Solar cooker Solar water-heating systems Solar swimming-pool heating system
Tata BP Solar is planning several strategic diversifications to complement and augment its current product mix. This will be in harmony with the company’s policy of remaining market leaders in its business — through constant quality improvement and innovation and by ensuring customer satisfaction. Exports Tata BP Solar is the only Indian solar company that exports, on a consistent basis, solar cells, modules, solar power systems and solar hot-water collectors. These products are shipped to Australia, Bangladesh, Bhutan, Columbia, Egypt, Ethiopia, France, Germany, Indonesia, Japan, Kenya, Malaysia, Nepal, Norway, Saudi Arabia, Singapore, South Africa, Spain, Sri Lanka, Tanzania, the United States, Uganda, United Kingdom, Zambia and Zimbabwe. Locations Tata BP Solar has a 90-strong dealer network spread across India and its neighbouring countries. The company has offices in Bangalore, Delhi, Chandigarh, Kolkata, Pune, Ahmedabad, Lucknow, Jammu and Leh.
Tata Power
Profile A pioneer in the Indian power sector, Tata Power (TPL) is one of India’s largest energy utilities. Started as the Tata Hydroelectric Power Supply Company in 1911, it is an amalgamation of two entities: Tata Hydroelectric Power Supply Company, Andhra Valley Power Supply Company (1916).
TPL provides services in power generation, distribution and transmission; oil and gas; and broadband and communications. The company has big overseas power projects in a number of countries, including the UAE, Malaysia, Saudi Arabia, Kuwait and Algeria. It has also undertaken projects in power plant / utility operations and management in Saudi Arabia, Liberia, Iran, Sierra Leone and Algeria. Areas of business Power expertise services •
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Setting up independent power plants (lPPs) and captive power plants (CPPs), and executing power transmission and distribution projects. Operation and maintenance services. ‘Remnant life assessment’ and ‘performance evaluation services’ of power plant equipment. In overseas projects, erection, testing, commissioning and trial operations. In power plant / utility operations, management and plant operators’ training projects (in India and abroad).
Oil and gas Through Tata Petrodyne, a wholly owned subsidiary, TPL engages in oil and gas exploration and production. It is part of consortia comprising leading oil and gas companies like Cairn Energy, Enron, Hardy Exploration & Production, ONGC and Hindustan Oil Exploration Company for gas and oil exploration and development projects in three offshore blocks. These are: two gas blocks in the Gulf of Cambay, and one oil block in the Cauvery basin, Tamil Nadu. Broadband and communications TPL is poised to exploit the potential of the exponentially growing broadband business in Mumbai, which accounts for 30 per cent of the India’s Internet traffic. Tata Power already has an optic fibre network of 600 km in the city. Additionally, it has ‘right of way’ in an additional 1,200 km in Mumbai. Tata Power's optic fibre
network covers all of Greater Mumbai, including commercial, residential and industrial centres. TPL is spearheading the Tata Group’s thrust into broadband, and will coordinate its activities with other Group companies to exploit the sector’s potential, with the objective being to provide high-quality, wide-spectrum broadband services. The company also has plans to set up its own Internet gateways. TPL is aiming to expand its broadband operations to a national level in the next few years. Its national broadband network will link major cities within the country, and have a greater presence in high-value states such as Maharashtra, Andhra Pradesh and Karnataka. Subsidiaries • • • •
The Strategic Electronics Division Tata Power Broadband Company Tata Power Trading Company Tata Ceramics
Community initiatives •
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Eco-restoration and eco-development: TPL is involved in a variety of endeavours in this area. These include pisciculture — including a wellrecognised mahseer conservation project — developing public spaces; environmental education; environmental research activities; and water conservation. Fish farming: As a part of its rural development thrust, the company co mpany releases over 100,000 fish fingerlings every year in village ponds in different parts of India, and provides advice on their cultivation and growth. The money garnered from selling the fish is used to promote multidirectional village development schemes. Medical aid and healthcare: TPL’s medical officers extend free medical facilities and medicines to local people from the villages adjoining the company’s generating stations. Over 4,000 villagers from 40 villages avail of these facilities every month. It conducts eradication drives, health and sanitation activities, organises regular immunisation camps and runs childcare clinics. Education: More than 460 children are studying in schools established by TPL. Disaster relief: The company and its employees have consistently lent their hand to the needy in times of natural disasters and other emergencies.
Locations TPL owns, operates and maintains a unique mix of thermal and hydroelectric power plants. The hydroelectric plants are in Khopoli, Bhivpuri and Bhira (all in
Maharashtra), and the thermal power plants are in Trombay (Maharashtra), Wadi and Belgaum (Karnataka), and Jojobera (Jharkhand).
SERVICES HOTEL & REALTY a)INDIAN HOTELS b)THDC FINANCIAL SERVICES a)TATA AIG General Insurance b)TATA AIG Life Insurance c)TATA Asset Management d)TATA Financial Services e)TATA Investment Corporation OTHER SERVICES a)TATA Quality Management Services b)TATA Serivices c)TATA Strategic Management Group
The Indian Hotels Company
Profile The Indian Hotels Company and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces, recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Jamsetji N Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay, in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 59 hotels at 40 locations across India with an additional 17 international hotels in the Maldives, Mauritius, Malaysia, United Kingdom, United States of America, Bhutan, Sri Lanka, Africa, the Middle East and Australia.
The company has had a long-standing commitment to the continued development of the Indian tourism and hospitality industry. From the 1970s through the 1990s, the Taj played an important role in launching several of India's key tourist destinations. Working in tandem with the Indian government, the Taj developed resorts and retreats while the government developed roads and railways to India's hidden treasures. Areas of business Taj Hotels Resorts and Palaces is grouped into Luxury, Leisure and Business categories to provide consistency across the different hotels and standardise products and services.
As early as 1974, the Taj opened India's first international beach resort — Fort Aguada Beach Resort — in Goa. Today, Today , Goa is one of South Asia's most popular beach resort destinations. The presence of Taj Hotels Resorts and Palaces internationally has been developed through a network of Taj regional sales and PR offices in the United Kingdom, France, Germany, Italy, Dubai, Singapore, Sydney, Tokyo and the USA. During the past year Taj Hotels strengthened its presence in the Indian Ocean rim. Taj Exotica Resort & Spa, Mauritius, opened its doors to guests. End-2005 saw the unveiling of the entirely renovated and upgraded Taj Exotica Resort & Spa, Maldives. Taj Hotels further expanded its global footprint by securing management contracts at Palm Island, Jumeirah in Dubai, Langkawi in Malaysia and Thimpu in Bhutan. The most significant addition to the portfolio has been The Pierre, the iconic landmark hotel on New York's Fifth Avenue.
It operates Taj Air , a luxury private jet operation with state-of-the-art Falcon 2000 aircrafts designed by Dassault Aviation, France; and Taj Yachts, two 3-bedroom luxury yachts which can be used by guests in Mumbai and Kochi, in Kerala. It also operates Taj Sats Air Catering, the largest airline catering service in South Asia, as a joint venture with Singapore Airport Terminal Services, a subsidiary of Singapore Airlines. Taj Wellington Mews Luxury Residences is a complex of 80 luxurious serviced apartments in South Mumbai. This is a new foray in the service apartments category. Additionally, Taj Hotels Resorts and Palaces established the Indian Institute of Hotel Management, Aurangabad in 1993. The institute offers a three-year diploma, designed with the help of international faculty and has affiliations with several American and European programmes. Associate companies and joint ventures The Indian Hotels Company is the Taj Hotels Resorts and Palaces' parent company, owning around a third of the group's inventory of rooms. The balance of room inventory is with associate companies and joint ventures. Corporate social responsibility The key theme of corporate social responsibility at the company is to build livelihoods with a clear focus on women, craftsmen and artisans; and the education of children. Employees of all hotels and the corporate offices contribute and actively participate in numerous on-going events and projects. The core competencies of the hospitality business have been utilised to make these themes truly relevant and meaningful.
THDC
Profile Incorporated in 1942, THDC is part of the Tata Group and is a subsidiary of Tata Sons. Formerly known as Tata Housing Development Company, it pioneered the concept of property development by a corporate in India. The company has over the years come to be recognised for its quality construction, ethical and transparent business practices, high standard of maintenance of properties and for extensive research-led engineering projects. Areas of business The company was promoted with the primary objective of developing real estate in India. Its services include identification of land, project conceptualisation, designing, construction, marketing and estate management. Since its inception it has constructed a plethora of residential buildings / complexes and commercial complexes in various Indian cities, among them Mumbai, Delhi, Bangalore, Hyderabad and Kochi. Property consultancy services THDC's Property Services Group, provides property consultancy services to many corporates and Tata Group companies in Mumbai like, Tata Teleservices, Tata Tele Maharashtra, Tata Chemicals, Tata Asset Management, Visual Competing Labs (a division of Tata Elxsi), Mindcrest India, and to individuals too.
The consultancy services provided by the group include advising companies / individuals on their property requirements, organising site inspections, shortlisting properties, negotiation of commercial terms, legal documentation work, stamping and registration of documents, etc. The service fee is 1 per cent of the sale / purchase transaction in case of outright purchase / sale. In case of a leave and licence transaction, the service fee will be one month's rent and 1 per cent of the security deposit plus taxes as applicable. For further information / clarification, please contact: • •
Niraj Mohatta — 98923 21242 Vinayak Shenoy — 98206 08376
Location
The company is based in Mumbai.
Tata-AIG General Insurance
Profile
Tata-AIG General Insurance company is a joint venture between the Tata Group and American International Group, Inc (AIG), the leading US-based international insurance and financial services organisation and the largest underwriter of commercial and industrial insurance in America. Its member companies write a wide range of commercial, personal and life insurance products through a variety of distribution channels in approximately 130 countries and jurisdictions throughout the world. AIG’s global businesses also include financial services and asset management, including aircraft leasing, financial products, trading and market making, consumer finance, institutional, retail and direct investment fund asset management, real estate investment management, and retirement savings products. Areas of business
The Tata-AIG General Insurance company offers a complete range of insurance solutions ranging from motor vehicle, homeowners, personal accident, travel, energy, marine, property and casualty to several specialised financial lines of insurance. Location
The company is based in Mumbai.
Tata-AIG Life Insurance
Profile Tata-AIG Life Insurance company is a joint venture between the Tata Group and American International Group Inc (AIG), the leading US-based international insurance and financial services organisation and the largest underwriter of commercial and industrial insurance in America.
Its member companies write a wide range of commercial, personal and life insurance products through a variety of distribution channels in approximately 130 countries and jurisdictions throughout the world. AIG’s global businesses also include financial services and asset management, including aircraft leasing, financial products, trading and market making, consumer finance, institutional, retail and direct investment fund asset management, real estate investment management, and retirement savings products. Areas of business Tata-AIG Life Insurance products include a broad array of life insurance coverage to both individuals and groups. For groups, the company has life products whereas for individuals, it has term products, endowment products as well as money-back products. For groups and individuals, various types of addons and options are available to give g ive consumers flexibility and choice. The company has also designed specific products for the financially challenged and underpriviledged. Location The company is based in Mumbai.
Tata Asset Management
Profile Tata Asset Management has over Rs 12,499.84 crore (as on 30 September 2006) of assets under management, from over 800,000 investors. Established in 1995, it is also one of the oldest fund management companies in the country's private sector. The key objectives for the company are to serve various segments of investors, retail and corporate, to identify investment avenues with an aim of generating medium-term returns for the investors in line with their objectives.
In its endeavour to minimise risk and maximise delivery of investment value to its investors, Tata Asset Management has equipped itself with the latest and the best in risk management as well as fund management processes and techniques that are available in the world today. Areas of business The company offers a wide range of investment products for institutional and individual investors for varied market conditions. Its schemes encompass a comprehensive range of solutions across the risk-return spectrum and can be classified into three categories: equity funds, balanced funds and debt funds. The schemes currently available include: Tata Capital Builder Fund: A three-year, close-ended equity scheme that offers a weekly exit option (subject to recovery of proportionate new fund offer expenses) to investors during the close-ended period. Upon completion of three years, the scheme will be converted into an open-ended scheme. Units outstanding under the scheme on the completion of three years will automatically continue under the open-ended scheme, without requiring any further reference from the unit holder. The investment objective of the scheme is to generate capital appreciation over a period of three years by investing predominantly in equity and equity related instruments of companies across large, mid and small market capitalisations. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Tata Equity Management Fund: An 18-month, close-ended equity scheme that offers a weekly exit option (subject to recovery of proportionate new fund offer expenses) to investors during the close-ended period. Upon completion of 18 months, the scheme will be converted into an open-ended scheme. Units outstanding under the scheme on the completion of 18 months will automatically continue under the open-ended scheme, without requiring any further reference from the unit holder. The fund will aim to moderate downside risk to the portfolio through hedging the portfolio using stock or index derivatives. Besides the fund
would also capitalise on both short-term and long-term opportunities through a stock-specific or index-oriented shorting strategy to enhance returns. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Equity Opportunities Fund: An open-ended equity fund focused on capitalising on opportunities offered by the equity markets from time to time with a proactive fund management strategy and an aim to book profits once the target appreciation in prices has been obtained. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Service Industries Fund: An open-ended equity fund that invests predominantly in equity / equity-related instruments of companies in service sectors such as IT-enabled services, healthcare, tourism and hotels, communications, media and entertainment, trade and retail, banking and financial services, transportation and logistics, etc. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unitholders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Pure Equity Fund: An open-ended equity fund with a medium-term investment philosophy and is focused on buying into fundamentally undervalued companies through a process of rigorous research. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Mid Cap Fund: An open-ended equity fund that invests the majority of its assets in equity / equity-related instruments of mid-cap companies. The scheme seeks to provide income distribution and / or medium- to long-term capital gains by investing in mid-cap companies. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Select Equity Fund: An open-ended equity scheme that aims to invest predominantly in growing basic sectors with a top-down approach. The fund will continue its policy of non-investment in prohibited sectors like liquor, tobacco, consumer goods, finance and banking, and other investments in interest-bearing securities. Minimum investment is Rs 5,000 and multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Life Sciences and Technology Fund: An open-ended equity scheme which aims to invest in fast-growing, intellectual property-driven, new economy sectors which have the potential of creating long-term value. Minimum investment is Rs 5,000 and multiples of Re 1 thereafter. Minimum additional
investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Tax-Saving Fund: This is an open-ended, equity-linked, tax-saving scheme (ELSS) with a lock-in period of three years. Investment in this scheme is eligible for a tax rebate of up to Rs 10,000 per year under Section 88 of the Income Tax Act, 1961. Minimum investment is Rs 500 and multiples of Rs 500 thereafter. Minimum additional investment by existing unit holders is Rs 500 and in multiples of Rs 500 thereafter. Tata Tax Advantage Fund-1: This is a 10-year, close-ended, equity-linked taxsaving scheme (ELSS) with a lock-in period of three years. Investment in this scheme is eligible for a tax rebate of up to Rs 1,00,000 per year under Section 80C of the Income Tax Act, 1961. Minimum investment is Rs 500 and multiples of Rs 500 thereafter. Tata Contra Fund: An open-ended equity fund which has a contrarian investment strategy. Contrarian investing refers to buying into fundamentally sound scrips that have been overlooked by the market and waiting for the market to give these stocks their real value in the course of time. The scheme seeks to provide income distribution and / or medium- to long-term capital gains while at all times emphasising the importance of capital appreciation. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Growth Fund: This is an open-ended equity fund investing in equity and equity-related instruments of well-researched growth-oriented companies. Minimum investment is Rs 5,000 and multiples of Re 1 thereafter. Miminmum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Equity P/E Fund: An open-ended equity scheme, the fund aims to identify undervalued companies whose rolling P/E based on past four quarterly earnings for individual companies will be taken and compared with the rolling P/E of the BSE Sensex based on past four quarterly earnings of the Sensex stocks. Minimum investment is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Dividend Yield Fund: An open-ended equity scheme, the fund aims to invest predominantly in high dividend yield stocks. The two options available for investment are the dividend option and growth option. Minimum investment under each option is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1.
Tata Infrastructure Fund: An open-ended equity scheme, the fund aims to invest predominantly in equity / equity-related instruments of companies in the infrastructure sector. The two options available for investment are the dividend option and growth option. Minimum investment under each option is Rs 5,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1. Tata Index Fund: An open-ended, index-linked equity fund, the scheme is a passively managed scheme investing mainly in equity shares of only those companies comprised in the S&P CNX Nifty Index / Sensex Sens ex as may be defined from time to time.
There are two plans for making investments: the Nifty Plan and the Sensex Plan. There are two options available in each plan: •
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Option A: Minimum investment of Rs 5,000 and in multiples of Re 1 thereafter. Option B: Minimum investment of Rs 10,00,000 and in multiples of Re 1 thereafter.
Minimum additional investment by existing unit holders: • •
Option A: Rs 1,000 and in multiples of Re 1 thereafter. Option B: Rs 10,000 and in multiples of Re 1 thereafter.
Tata Balanced Fund: An open-ended balanced fund with an aim to provide a balanced exposure to both equities and debt and having a buy-sell discipline to change the asset allocation dynamics in tune with market conditions. Minimum investment is Rs 5,000 and multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Young Citizens’ Fund: An open-ended balanced scheme (with neither the debt or equity allocation exceeding 50 per cent at any point of time) exclusively for children between three months and 18 years of age, aimed at helping parents / guardians / well-wishers to save for growing childrens' needs. Minimum investment is Rs 500 and multiples of Rs 500 thereafter. Minimum additional investment by existing unit holders is Rs 500 and in multiples of Rs 500 thereafter. Tata Liquid Fund: An open-ended, high-liquidity income scheme aimed at generating reasonable returns and high liquidity with capital preservation through investments in fixed income (or money market instruments) issued by highly rated corporate borrowers. Minimum Investment: RIP - Rs 10,000 and in multiples of Re 1 thereafter. HIP - Rs 10 lakh and in multiples of Re 1 thereafter. SHIP - Rs 1 crore and in multiples of Re 1 thereafter. Minimum additional
investment by existing unit holders RIP - Rs 10,000 and in multiples of Re 1. HIP - Rs 1 lakh and in multiples of Re 1. SHIP - Rs 1 lakh and in multiples of Re 1 thereafter. Tata Liquidity Management Fund: An open-ended income scheme aimed at generating reasonable returns along with high liquidity and safety by investing in a portfolio of money market and other short term debt instruments. The plan offers daily and weekly dividend option and growth option. Minimum investment is Rs 10,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Monthly Income Fund: An open-ended income fund. Monthly income is not assured and is subject to availability of distributable surplus. The fund invests in debt securities with a small percentage (up to 10 per cent of net assets) in equities with an aim to provide regular income and / or capital appreciation. Minimum investment for the monthly income option and quarterly income option is Rs 25,000 and in multiples of Re 1 thereafter; ther eafter; growth option is Rs 10,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders for the monthly income option and quarterly income option is Rs 5,000 and in multiples of Re 1 thereafter; growth option is Rs 1,000 and in multiples of Re 1 thereafter. The scheme intends, but does not guarantee, regularity in dividend payouts. Past performance of the scheme may or may not be sustained in future. Tata Income Fund: An open-ended debt scheme investing in high- quality, fixed income securities. Minimum investment for the half yearly option, periodic dividend option, bonus option and growth option is Rs 5,000 and in multiples of Re 1 thereafter; quarterly income option: Rs 25,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders for the half yearly option, periodic dividend option, bonus option and growth option is Rs 1,000 and in multiples of Re 1 thereafter; quarterly option Rs 5,000 and in multiples of Re 1 thereafter. Tata Gilt Securities Fund: An open-ended dedicated fund which invests only in government securities thereby providing freedom from credit risk, while providing a high level of liquidity and safety to suit both long-term and short-term needs. Minimum investment in the Regular Investment Plan (RIP) and Short Maturity Plan (SMP) is Rs 10,000 and in multiples of Re 1 thereafter; High Investment Plan is Rs 50,000 and in multiples of Re 1 thereafter; Retirement Planning Series is Rs 50,000 and in multiples of Re 1 thereafter. Minimum additional investment in the HIP by existing unit holders is Rs 10,000 and in multiples of Re 1; RIP, SMP is Rs 1,000 and in multiples of Re 1. Tata MIP Plus Fund: An open-ended income fund. Monthly income is not assured and is subject to availability of distributable surplus. The fund invests up to 20 per cent of its assets in equities e quities with an aim to provide an additional push to
the monthly income over a period of time and the balance in quality debt and money market instruments. Minimum application amount for the monthly option is Rs 25,000 and in multiples of Re 1 thereafter; quarterly income option and half yearly income option is Rs 10,000 and in multiples of Re 1 thereafter; growth option is Rs 5,000 and in multiples of Re 1 thereafter. Additional investment by existing unit holders for the monthly income option is Rs 5,000 and in multiples of Re 1 thereafter; quarterly income option, half yearly income option and growth option is Rs 1,000 and in multiples of Re 1 thereafter. Tata Short-Term Bond Fund: An open-ended debt scheme with a majority of its investments in short-term fixed income and money market securities aiming to provide reasonable returns and liquidity in 15 days to six months horizon. Minimum application amount for dividend option is Rs 10,000 and in multiples of Re 1 thereafter; growth option is Rs 10,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders is Rs 5,000 and in multiples of Re 1 thereafter. Tata Dynamic Bond Fund: An open-ended debt scheme investing only in debt and money market instruments. Two investment options: Option A and Option B. Each option has income / bonus and growth options. Minimum investment for Option A is Rs 5,000 and in multiples of Re 1 thereafter; Option B is Rs 1,00,000 and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders in Option A: Rs 1,000 and in multiples of Re 1 thereafter; Option B is Rs 10,000 and in multiples of Re 1 thereafter. Tata Income Plus Fund: An open-ended debt scheme aimed at generating optimum returns commensurate with capital preservation and liquidity through investments in high-quality debt securities.The Fund offers three investment options: Option A, Option B, Option C. Each option has the income / bonus suboption and growth sub-option. Minimum investment in Option A is Rs 5,000 and in multiples of Re 1 thereafter; Option B is Rs 1,00,000 and in multiples of Re 1 thereafter; Option C is Rs 5 crore and in multiples of Re 1 thereafter. Minimum additional investment by existing unit holders for Option A is Rs 1,000 and in multiples of Re 1 thereafter; Option B is Rs 10,000 and in multiples of Re 1 thereafter; Option C is Rs 10,00,000 and in multiples of Re 1 thereafter. Tata Floating Rate Fund: An open-ended debt scheme investing only in goodquality floating rate debt, fixed rate debt or money market instruments swapped for floating returns. The two investment options are the long-term option and the short-term option. The long-term option has two sub options: income / bonus and growth. The short-term option has two plans: regular plan and institutional plan.
Each plan has the dividend option and growth option. Minimum investment for the long-term and short-term option — regular plan is Rs 10,000 and in multiples of Re 1 thereafter; short-term option — institutional plan is Rs 1 crore and in multiples of Re 1. Minimum additional investment for long-term and short-term
option is Rs 1,000 and in multiples of Re 1 thereafter; short-term option — institutional plan: Rs 1,00,000 and in multiples of Re 1. Tata Floater Fund: An open-ended debt scheme, investing in good go od quality floating rate debt instruments, money market instruments and in fixed-rate debt instruments which can also be swapped for floating-rate returns. The scheme seeks to generate stable returns with a low interest rate risk strategy by creating a portfolio that is predominantly invested in good-quality, floating rate debt instruments. The minimum investment is Rs 10,000 and in multiples of Re1 thereafter. Minimum additional investment by existing unit holders is Rs 1,000 and in multiples of Re 1 thereafter. Tata Fixed Horizon Fund: An open-ended debt fund with the objective of generating regular returns by investing in fixed income securities normally maturing in line with the maturity of the respective plans. The minimum investment amount is Rs 10,000 with investments in multiples of Re 1 thereafter. Additional investment by existing unit holders Rs 5,000 and in multiples of Re 1 thereafter. Locations Tata Asset Management is headquartered in Mumbai and has offices in various Indian cities
Tata Financial Services
Profile The company is an in-house financial consultancy that carries out long and shortterm financial planning for Tata Group companies. It assists in negotiations with multilateral financial institutions and international banks, and arranges foreign currency funding for projects. As the corporate finance advisory wing for Tata enterprises, the company is poised to meet the challenges of the future. Areas of business The company advises the Tata Group on the financial structuring of companies, public / rights / preferential issues, Euro issues including GDRs, convertibles and debt, mergers, acquisitions, divestitures and private placement of debt Location The company is based in Mumbai
Tata Tat a Investme Inve stment nt Corporat Corporation ion
Profile Tata Investment Corporation Limited (TICL) was promoted by Tata Sons in 1937. TCIL, initially named The Investment Corporation of India Limited, was set up partly to assist in the promotion of new companies and projects, and partly to act as an investment company.
The company remained a closely held company till 1959, when it became one of the few publicly held investment companies listed on the Mumbai's stock exchange. During the 1960s and 1970s, the company's activities underwent a gradual transformation from assisting in the establishment of new ventures to acting purely as an investment company with a diversified portfolio of investments. Tata Sons together with other Tata companies today hold over 60 per cent of the paid up capital of the company as on March 31, 2005, with the balance being held by the public. TICL together with Tata Sons is a promoter of the Tata Mutual Fund. TICL is also the principal shareholder of Tata Securities — a company engaged in the distribution of mutual funds and other investment related securities. TICL had been rated by CRISIL since 1994, and has been assigned their highest rating of 'FAAA', representing highest safety in payment of interest and principal amount. The rating has been reaffirmed from year to year and is vaild to date. Areas of business TICL is a non-banking financial company (NBFC) registered with the Reserve Bank of India under the 'Investment Company' category.
The company's activities comprise primarily of investing in long-term investments in equity shares and other securities of companies in a wide range of industries. The major sources of income for the company consist of dividend income and profit on sale of investments. Over the years, through gradual and judicious portfolio management, Tata Investment has built up a portfolio of investments which had a book value of over Rs 600 crore with a market value of over Rs 2000 crore as on March 31, 2006 spread over 230 companies in various industries. The company's paid-up capital is Rs 34 crore with reserves of Rs 568 crore. Location The company is situated in Mumbai.
TATA SERVICES
Profile Tata Services was incorporated in the year 1957 to provide Tata companies certain centralised services and to reap the benefits of economies of scale, on a no-profit no-loss basis.
Over the years, several new departments and specialised functions were added. The main divisions / departments of Tata Services are Department of economics and statistics This department provides Tata companies with data on the economy and their impact on various sectors, both at the macro and micro levels. It furnishes Tata companies with background material on a variety of subjects with a view to facilitating decision-making; compiles an integrated statistical picture of the Tata organisation; and keeps key Tata personnel updated on important economic indicators through the electronic messaging systems.
DES also publishes the Statistical Outline of India annually. Corporate affairs department The corporate affairs department is responsible for the management of the Tata brand, the corporate identity implementation programme, the external interface with media and the financial community, and for internal communication.
The department also manages the group website (www.tata.com (www.tata.com)) and all online communication within and outside the group. It produces the house magazines Tata Sphere and Tata Review for internal and external audiences. Public affairs department Tata Services – Delhi liaises with various government and non-government agencies in New Delhi on behalf of various Tata companies. It keeps track of developments in the capital, changes in government policies and perceptions, and helps Group companies with required registrations, etc.
TATA STRATEGIC MANAGEMENT POOL
Profile Tata Strategic Management Group (TSMG) is an independent management consulting division of Tata Industries.
It assists companies in enhancing their competitive edge through a review of corporate and business strategy, organisation structure and core processes. TSMG leverages its understanding of the next round of WTO negotiations, Internet and e-commerce business models and alliance and acquisition frameworks to help businesses respond to the challenges and opportunities of the new millennium. TSMG has combined wide industry experience, a thorough understanding of India’s business environment and cutting-edge concepts in strategy analysis to significantly improve the performance of its clients. TSMG’s professionals, recruited from premier Indian and international business schools, possess sharpened problem-solving skills and work hands-on with clients, enabling them to formulate relevant creative and feasible solutions. Areas of business
TSMG has a mix of Tata and non-Tata clients and practice areas focused on: • • • • • • •
Information technology and communications Automobiles and engineering Consumer products Emerging services (eg. retailing, logistics and healthcare) Power and infrastructure Steel and metals Chemicals
CONSUMER PRODUCTS TATA TEA TATA CREMANICS TATA McGraw Hill Publishing Company Titan Industries Trent
TATA TEA Set up in 1964 as a joint venture with UK-based James Finlay and Company to develop valued-added tea, the Tata Tea Group of Companies, which includes Tata Tea and the UK-based Tetley Group, today represent the world's second largest global branded tea operation with product and brand presence in 40 countries. Among India's first multinational companies, the operations of Tata Tea and its subsidiaries focus on branded product offerings in tea but with a significant presence in plantation activity in India and Sri Lanka. The consolidated worldwide branded tea business of the Tata Tea Group contributes to around 86 per cent of its consolidated turnover with the remaining 14 per cent coming from bulk tea, coffee, and investment income. The company has its headquarters in Kolkata, and 51 tea estates in the states of Assam, West Bengal, Tamil Nadu and Kerala and one coffee estate in Tamil Nadu.
Products and brands The company has five major brands in the Indian market — Tata Tea, Tetley, Kanan Devan, Chakra Gold and Gemini — catering to all major consumer segments for tea. The Tata Tea brand leads market share in terms of value and volume in India and has been accorded "Super Brand" recognition in the country. Tata Tea's distribution network in the country with 38 C&F agents and 2,350 stockists caters to over 1.7 million retail outlets (ORG Marg Retail Audit) in India. The company has a 100 per cent export-oriented unit (KOSHER & HACCP certified) manufacturing instant tea in Munnar, Kerala, which is the largest such facility outside the United States. The unit's product is made from a unique process, developed in-house, of extraction from tea leaves, giving it a distinctive liquoring and taste profile. Instant tea is used for light density 100 per cent teas, iced tea mixes and in the preparation of ready-todrink (RTD) beverages. With an area of 26,500 hectares under tea cultivation, Tata Tea produces around 60 million kg of black tea annually.
Research and development Tata Tea and the Tetley Group have full-fledged research and development centres that focus on the branded business. Tata Tea has a research centre at Teok (Assam) and a product development centre at Bangalore focused on the entire gamut of tea operations.
Overseas business
The Tata Tea and Tetley portfolios of branded offerings sourced from the India based JV, caters specifically to the Australian, Middle East, West Asia, North Africa, Poland, Russia and Kazakhstan markets. This is independent of the manufacturing and supply operations of its Tetley and other subsidiary companies. Subsidiaries Tata Tea has subsidiaries in Great Britain, United States and India. The Tetley Group headquartered in Great Britain, is a leading international tea company selling over 60 Tetley branded products to over 40 countries world-wide. Tetley is the second largest tea bag brand in the world, it is the number one tea bag brand in Great Britain and Canada and has significant market shares in the United States, Australia, Poland and France. Beyond these markets Tetley is steadily growing its presence in the rest of Europe, particularly the former Eastern block countries and throughout the Caribbean and lesser developed markets such as Bangladesh, Pakistan and Russia where Tetley was launched last year. Tetley has a customised portfolio of offerings for each country, ranging from black, green, fruit and herbal teas,iced ready-to-drink teas and an extensive range of exotic speciality tea. The Tetley brand is accorded "Super Brand" recognition in Great Britain. Tetley own one manufacturing facility at Eaglescliffe in the north of England. Established since 1969, it currently occupies 220,000 square feet and is believed to be the largest tea bag factory in the world. Its quality management systems are accredited to the ISO 9002 standard and is also in the process of receiving the ISO 14001 certification.
Tata Coffee with instant coffee manufacturing facilities, R&D capability and plantation assets of around 8000 hectares, producing over 9000 MT of coffee annually, is the largest coffee plantation company in Asia. The company grows both the robusta and arabica varieties of coffee and markets both instant an d "ground" coffee. Its curing facility has the Certificate of Approval for Quality Standards ISO 9002, the first curing unit in Asia to receive this certification. Tata-Tetley is a Kochi-based EOU which services the branded business of specific Tetley and Tata Tea markets outside India. Tata Tea Inc in the United States processes and markets instant tea from its facility in Florida, based on sourcing of Instant Tea products out of Munnar, Kerala. Associate companies Tata Tea has a substantial interest in the Sri Lankan tea industry through Watawala Plantations, Sri Lanka, where it focuses on production and marketing of tea, rubber and palm oil.
Kanan Devan Hills Plantation Company, established on March 31, 2005, has major interests in production and manufacture of black tea at its 17 estates in Kerala. Tata Tea has a minority stake in the entity. Community welfare Tata Tea contributes significantly to social and community development on its estates through comprehensive labour welfare programmes that offer free housing, healthcare and other benefits. The company co mpany has set-up and manages hospitals, h ospitals, adult-literacy centres, childcare centres and schools to educate the children of its nearly 40,000 employees. In addition, the company has special facilities to look after "differently abled" children of the workers who are taught how to operate in the environment e nvironment by enhancing their skills and abilities. Tata Tea has institutionalised a process of Annual Welfare Audit conducted by renowned WHO experts, among the first Indian companies to do so. Committed to running its business responsibly, Tetley works with stakeholders around the world to understand the social, ethical and environmental impacts of its business and identify how to manage and improve the most significant of these. This approach results in a range of local activities and corporate initiatives - from waste management programmes at our Eaglescliffe Tea Factory to the provision of safe water for people in the tea growing areas of Malawi. The Tetley Group also manages its social impacts b y building partnerships with charities and non government organisations, focusing on causes with a clear relevance to its business. These partnerships go beyond traditional corporate fundraising, involving activities that change both the Tetley business and the partner organisation for the better. This means encouraging our staff to become b ecome personally involved in the partnerships, donating their time and skills, as well as money
TATA CERAMICS Profile Incorporated in 1991, Tata Ceramics has combined British bone china technical expertise with a judicious blend of imported and domestic raw materials to produce internationally acclaimed fine bone china tabletop products. Areas of business A wide range of products, including hollow-ware and flat-ware items in plain and fluted shapes, is manufactured at the factory. The company also makes a wide variety of mugs in various shapes, sizes and designs. The china is available in both classic and contemporary designs. All products meet the norms of the Food and Drug Administration, USA, and Europe on metal metal release parameters.
The company's products are exported to UK, Ireland, USA, Canada, Italy, Germany, Korea, Australia and New Zealand. Location The factory is located on the Malabar coast in the Cochin Export Processing Zone at Kochi in Kerala .
TATA McGRAW-HILL PUBLISHING COMPANY Profile Tata McGraw-Hill Publishing Company (TMH) is the Indian subsidiary of McGraw-Hill Companies. The core activities of TMH are a re the publishing, reprinting and marketing of McGraw-Hill books. It is the market leader of India's publishing industry. With more than 30 years of presence in the Indian subcontinent, TMH has a strong presence in various segments of the publishing sector.
Areas of business Publishing: TMH publishes educational and professional books in sciences, technology, computing, medicine, management, finance and economics. It currently has over 1,136 titles. Reprints: TMH reprints McGraw-Hill books in the same disciplines as publishing, and has over 1,016 titles in its list. McGraw-Hill books: TMH markets the McGraw-Hill International editions, and American editions extensively in India. Besides, it also markets books published by the Harvard Business School Press and the American Management Association.
While its main product range comprises printed books, TMH also publishes and markets content in new media, mainly through CD-ROMs. It also publishes books and guides for various competitive examinations in India. Location TMH is headquartered in Delhi, has a large office and warehouse in Chennai, and six field offices in other parts of India.
TITAN INDUSTRIES
Profile Titan Industries is India’s leading manufacturer of watches a nd jewellery and the world’s sixth largest manufacturer brand of watches. Established in 1984 as a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation, the company transformed the Indian watch market, offering quartz technology with international styling, manufactured at its state-ofthe-art factory at Hosur, Tamil Nadu. In 1995, the company diversified into jewellery under the brand Tanishq.
Leveraging its understanding of different segments in the watch market, the company launched a second independent watch brand — Sonata — as a value brand to those seeking to buy functionally styled watches at affordable prices. It also entered the segment of premium fashion watches by acquiring a license for global brands such as Tommy Hilfiger. Titan has also diversified into fashion eyewear with its Fastrack Eye Gear sunglasses. Further, Titan leveraged its manufacturing competencies and branched into precision engineering products and machine building in 2003. Areas of business
Titan manufactures over 7 million watches per annum and has a customer base of over 65 million. The company has manufacturing and assembly operations at Hosur, Dehradun and Himachal Pradesh. Its main products are: Watches: Titan manufactures two main brands viz. Titan for the premium segment and Sonata for the below-$25 category. The Titan brand architecture comprises several brands, each of which is a leader in its segment. Notable among them are: Titan Edge – the world’s slimmest watch; Nebula – in solid gold and precious stones; the Gold and Steel collection; Raga 9 to 5 – for the woman achiever; Flip – India’s first and only reversible watch with two movements and dial faces; and Fastrack in the sporty casual category.
Today, Titan has over 60 per cent of the domestic market share in the organised watch market. Its exclusive retail showroom chain – World of Titan – is amongst the largest in its category. Titan watches are sold through over 9,000 outlets in over 2,300 cities and internationally in over 30 countries including the UK, Spain, Greece and countries in the Middle East and Asia Pacific. Its after sales service is itself a benchmarked operation with a network of over 616 service centres and has one of the world’s fastest turnaround times. The company has a world-class design centre both for watches and jewellery.
Jewellery: Tanishq is India’s largest and fastest growing jewellery brand. Tanishq has 75 boutiques in 55 cities across the country with a premium range of gold jewellery studded with diamonds or coloured gems and a wide range in 22kt pure gold. Platinum jewellery and designer silverware are also a part of the product range. Tanishq is one of India’s largest speciality retailers and is transforming the jewellery market in India. Precision engineering: engineering : The company’s precision engineering division manufactures dashboard clocks as OEM to car manufacturers in Europe and America. It also supplies precision components to the avionics and the automotive industry. Achievements Titan Industries has been awarded the following: • • •
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The President of India’s Award for employing the disabled. Friends of BIL Award for employing the handicapped. The Titan Design team received 7 accreditations at the NID — Business World Awards, including the 'Young Design Entrepreneur of the Year'. Titan and Tanishq were adjudged 'Most Admired Brands' as well as 'Retailer of the Year' by Images Fashion Forum. Titan retained it ranking as the 'No 1 Brand' Br and' in the Brand Equity Survey, in the Consumer Durables category.
Corporate social responsibility Titan has a clearly defined policy on social responsibility. Its CSR initiatives include children’s education, employing the disabled, women's empowerment, environment management programmes and other community initiatives. The company is a signatory to the Global Compact and has been awarded the Helen Keller and Mother Teresa awards. Its Watch and Jewellery Divisions are certified under ISO 9001 :2000 quality management system standards as well as the ISO 14001 environment system standard. Location Titan's headquarters are located in Bangalore.
TRENT
Profile Established in 1998, Trent operates Westside, one of India's largest and fastest growing chains of retail stores. The company has a turnover of Rs 246.1 crore (FY 2004-2005) and currently operates 21 stores in the major metros and mini metros of India.
Promising high-quality, the latest styles, an international shopping experience and value for money, Westside has created a loyal following with its own brand of merchandise. Almost everything at Westside is exclusively d esigned for Westside. Boasting of a variety of designs and styles, the merchandise at the Westside stores are a mix of stylised clothes, footwear and accessories for men, women and children, table linens, artifacts, home accessories and furnishings. Westside was named the 'Most Admired Large Format Retail Chain of the Year' by the Lycra Images Fashion Awards 2005. Areas of business The Westside stores have the following departments: Menswear Westside's menswear range extends from formal to casual to sporty. There is also a wide price range starting from value and extending into premium. Womenswear For women there's western casual, western formals and classy ethnic wear with a look unique to Westside. The range extends into accessories like jewellery and scarves among others. Also available are comfortable lingerie at affordable prices. Kidswear Westside's kidswear has a huge range r ange to select from, starting from infants to early teens the garments sport a look that is trendy and very international. Footwear The range has footwear for the entire family with a wide variety of choice, great styles and colours. Cosmetics, perfumes and handbags The Westside store has a special section for cosmetics and perfumes at some of
its stores. The handbags are tastefully crafted and range from casual to formal wear. Household accessories The Westside — Your dreams, Our vision — translates into a household section that caters to every taste. The merchandise allows customers to mix and match, and to create their own look. The range extends from bed linen, towels, table linens to coordinated crockery, a cook shop, glassware and much more. The range also includes high-quality home accessories and décor products. Gifts A wonderful gift section with the trendiest of collections will leave cutomer's spoiled for choice. Westside's gift section includes gifts ranging from photo frames, candle stands, candles, vases, ceramic mugs, lanterns, lamps and more.
INFORMATION SYSTEMS a)Nelito Systems b)TATA Consultancy Services c)TATA Elxsi d)SerWizSol e)TATA Interactive Systems f)TATA Tecnologies
COMMUNICATIONS a)TATA Sky b)TATA Tele services c)VSNL d)Tatanet
INDUSTRIAL AUTOMATION Nelco
NELITO Profile Nelito, a joint venture between the Tata Group and the Itochu Group of Companies, was formed in August 1995. Today, it is an associate company of Nelco and Sunnynook (AG) (belonging to the Sanchez Group of Companies). The vertical focus of the company is banking, an industry to which it provides software solutions and products. Nelito is a leading systems integrator in this segment, having executed many turnkey projects, including hardware, software and networking solutions.
Nelito has been a consistently profit-making company. It delivers a single source of expertise that supports banks and other financial institutions for their needs, designing and implementing networks, facilities, products, software, consultancy, training, warranty, and maintenance support services at all levels. Nelito has a product range from stand-alone systems to integrated branch automation solutions developed under the three-tier architecture and include anywhere branch banking solutions, total integrated branch automation solutions, tele-banking to ATMs, networking solutions. In India it provides support through 58 support centres and six regional offices across India. Areas of business • • • • • • •
Banking application software Hardware Networking Consultancy (including IS audit) Security surveillance systems Maintenance support for hardware, software and networking Maintenance support for third-party hardware
Business partners Nelito partners a host of leading IT services providers in their projects in the banking sector, including Hewlett-Packard, Infosys Technologies, Microsoft, Oracle, Tata Infotech and HCL Infosystems.
It partners with AUDITime Information Systems India for providing IS audit and quality assurance services.
Joint ventures / collaborations Nelito and the Abans Group of Sri Lanka have set up a joint venture company, Vantage Technologies, in Colombo to provide computer education in Sri Lanka.
Tata Consultency Services
Profile Tata Consultancy Services (TCS) is among the leading global information technology consulting, services and business process outsourcing organisations, offering services to clients across 55 5 5 countries. Pioneer of the flexible global delivery model for IT services, TCS focuses on delivering technology-led business solutions to its international customers across varied industries. The company's vision is to be a Global top 10 IT services company by 2010.
With offices in 33 countries, over 35,000 consultants from 30 nationalities and more than 100,000 person years of experience, TCS offers a comprehensive range of IT services to clients in diverse industries, such as banking and financial services, insurance, manufacturing, telecommunications, retail, and transportation. Six of the top 10 corporations in the Fortune 500 list of the largest corporations in the United States are among TCS' clients. TCS' ability to deliver high-quality services and solutions is unmatched. It became the world's first organisation to achieve enterprise-wide 'maturity level 5' on both CMMI® and P-CMM®, using the most rigorous assessment methodology, SCAMPISM. TCS' integrated quality management system (iQMSTM) integrates process maturity, people maturity and technology maturity through the practices and standards of various established frameworks and models, including IEEE, ISO 9001:2000, CMMI, SW-CMM, P-CMM and Six Sigma. Areas of business TCS' consultants provide services and solutions to customers across industries and business areas such as banking, financial services, insurance, telecom, manufacturing, media and entertainment, retail and consumer goods, transportation, healthcare and life sciences, energy and utilities, and sgovernance. IT services: TCS offers application development and maintenance services over the entire IT application lifecycle, including migration and reengineering, ecommerce and internet services, testing services, architecture and technology consulting, systems integration, as well as packaged software implementation across multiple industry and technology domains.
IT infrastructure: The company offers services that include complete outsourcing of IT networks, consulting and integration, hardware support and installation, and infrastructure management. Asset-based solutions: TCS utilises its proprietary software assets to deliver solutions to clients in specific industries and has licensed several software intellectual property rights. Besides providing IT solutions to its clients, TCS develops and markets a variety of products across diverse industries. It has developed products such as the Hospital Management System, eIBS, NCS, FIG and Quartz™ for the banking and financial services industry, CemPac for the cement industry and also software development tools such as MasterCraft™, Assent, DataClean and Infrex. Engineering and industrial services: TCS offers a range of engineering services, embedded software and R&D services to diverse clients, assisting in new product development and product lifecycle management through services in the areas of product design, simulation, engineering drafting, computer-aided engineering design and manufacturing, product data management and customisation of engineering software. Consulting: One of the first companies to set up an independent consulting division, TCS today includes consulting as an integrated part of any assignment to its customers in different industry segments. BPO: TCS offers a variety of transaction-based IT-enabled services. These include inbound call centres, back office support, engineering services and database services. TCS' focus in this space is on transactional services, 24x7 for client needs from various geographies, ensuring business continuity and disaster recovery. Collaborations TCS increases the diversity of its offerings through strategic alliances and joint ventures with global leaders in technology and e-business, such as IBM, Netscape, Microsoft, SAP, Oracle, Compaq, etc. TCS is also a founder member of the Internet Security Alliance (ISA) and a member of the Universal Description, Discovery and Integration project (UDDI), through which it works with world technology leaders to enhance Internet security and usability. Joint ventures and subsidiaries CMC: TCS has business synergies with CMC, especially in system design and engineering,infrastructure management services, third-party equipment supply, and hardware maintenance.An end-to-end solutions provider, CMC is one of India's leading computer networking, facilities management, and maintenance companies (www.cmcltd.com ).
InnovaTV Inc: InnovaTV offers solutions using products built around streaming media. These products include eVOLV, an e-learning solution for corporate training; RSVP, which allows hospitals in remote locations with no specialist on site to obtain a second opinion on echo-cardiograms and sonograms; and SAMVAD, which enables remote capture and processing of video over the web for production and distribution of video news ( www.evolv.innovatv.com ). CONSCRIPTI (proprietary): Conscripti provides information management consultancy services to South African clients in those areas where such skills and expertise are not available in South Africa. BPO subsidiaries Aviation Software Development Consultancy (ASDC): ASDC was incorporated in 1995 as a joint venture between Singapore Airlines and Tata Sons to develop and maintain software for the aviation industry. Its clients include Emirates and Singapore Airlines (www.asdc.co.in ). WTI Advanced Technology: A joint venture involving Westinghouse Electric Corporation, USA, Tata Sons and International Finance Corporation, USA, WTI provides engineering services such as geo-spatial information technology services, CAD/CAM services for engineering applications and data conversion services. Its clients include British Telecom, Qwest, GE, AT&T, Concert, Mississippi Valley Gas and Northern Utilities ( www.wtiatl.com ). Airline Financial Support Services: This fully owned subsidiary renders revenue accounting services to Swissair, Austrian Airlines, Sabena, Lauda Air and Air Europe. It has now diversified into Qualiflyer support services, distribution support services, navigation support, etc. AFS focuses on the areas of airline revenue accounting, logistics management, airline fares solution, traffic accounting, passenger interline billing, frequent flyer programme administration, navigation support and customer care and analytics. Its other clients include Malmo Aviation, Loyalty Gate, Singapore Airlines, SN Brussels and UnitPool (www.airlinefinancial.com ). TCS Business Transformation Solutions: TCS Business Transformation Solutions, acquired by TCS in June 2004, is a total transaction service provider, delivering insurance solutions that encompass information technology, business process outsourcing and customer care services to support business transactions in the insurance domain (www.tcs-bts.com ). Research and development The Tata Research, Development and Design Centre (TRDDC), the R&D wing of TCS, focuses on applying science and technology research to industrial and social applications. TRDDC studies, invents and improves leading-edge technology tools and engineering techniques and applies its intellectual property to TCS' worldwide commercial projects. TRDDC's strength lies in its
interdisciplinary team of professionals in key areas such as process engineering, tools and technologies and software R&D. There are currently over 700 professionals working on dedicated R&D in TCS. TCS has set up the Advanced Technology Centre (ATC) in Hyderabad. It is part of the corporate R&D activity of TCS, and complements the R&D activities undertaken by TRDDC. ATC carries out R&D in several areas broadly related to secure communication, encryption, and associated activities. It has designed a complete public key infrastructure (PKI) for issuing digital certificates, generation and verification of digital signatures, and other related aspects of secure transactions. Awards The following is a selection of the many awards TCS has won: •
• •
• • • •
• •
•
•
TCS China wins the Hangzhou government’s Management Innovation Award for being the first and only company in China to get assessed at both CMMI and PCMM level 5 IBM Asia Pacific Excellence Award 2005 for Consultants & Integrators TCS-CMC Ranked No 1 in the Dataquest-IDC Customer Satisfaction Audit 2005 done among CIOs in India for IT services S. Ramadorai named “Businessman of the year 2004” by Business India Ranked No 1 in Hewitt CNBC TV 18 Best Employer India Survey for 2004 Dataquest-IDC Best Employer in IT services HP-Invent Excellence in Partnership award in recognition of TCS long partnership with HP Ranked 15 in CN50 for 2003 Asian Corporate Social Responsibility Award 2003 for TCS' Adult Literacy Program Banker Technology Award 2003 for hallmark project CDSX, executed for the Canadian Depository for Securities Limited (June 6, 2003) Lotus Beacon 2003 Award from IBM for SmartGov solution (client: the government of Andhra Pradesh; January 27, 2003)
Customers TCS has developed IT solutions for over 800 customers all over the world. Our end-to-end solutions help our customers gain efficiency in their business processes. Ultimately, we arm them with that much-needed edge in the marketplace.
TCS' roster of clients includes AT&T, Boeing, British Airways, British Telecom, Canadian Depository for Securities, Citibank, Compaq, Dell Computer Corporation, Eaton Corporation, Fidelity Investment, Ford, HSBC, General Motors, General Electric, ING America, Lucent Technologies, Microsoft, Nike, Nortel Networks, Prudential Insurance USA, Qwest, SAAB, Swisscom, Singapore Airlines, Texas Instruments, and SIS SegaInterSettle.
Locations TCS is headquartered in Mumbai on the west coast of India and has offices in more than 100 cities across 33 countries globally, including 14 in India.
Tata Elxsi
Profile Tata Elxsi is a technology company with a distinct focus on design. It delivers outsourced product design and R&D services and solutions to customers worldwide, while also providing world-class solutions through four core practices: product design services, design and engineering services, system integration services, and visual computing labs. The company has a team of more than 1,700 engineers and designers. Areas of business Tata Elxsi offers complete and integrated product design solutions — including hardware, software and embedded electronics — across multiple technology domains such as DSP and embedded software, hardware, multimedia, networking, storage, visual and scientific computing, and wireless. The company also provides mechanical product design for electronic enclosures, appliances and packaging, from concept ideation to implementation and tool design.
Tata Elxsi is strongly associated with styling and industrial design for the automotive industry, with the largest styling team in India delivering styling and digital modeling services to leading car-makers and tier-1 suppliers across the world. The company is the leader in system integration solutions in areas such as CAD / CAM / CAE, scientific computing, life sciences and content creation / manipulation software. Tata Elxsi's youngest division, Visual Computing Labs, excels in providing animation, visual effects and games services to the worldwide entertainment industry. Tata Elxsi is driven by strong design principles and a commitment to ethical business practices. It ensures cost-effective, time-to-market solutions across the product lifecycle for customers in a wide rage of industries: automotive, aerospace, bio-informatics, consumer electronics, entertainment, media telecom, etc. Strong quality processes for design and development, coupled with the latest design tools and infrastructure, have enabled Tata Elxsi to be certified for ISO 9001:2000 and SEI CMMi Level 5 for both hardware and software (exclusively articulated for product design practices, a first in the world). Locations Headquartered in Bangalore, India, Tata Elxsi has a network of over 20 offices
worldwide. Its design services are supported by state-of-the-art design and development centers in Bangalore, Thiruvananthapuram and Chennai, while animation and special effects are provided from its Mumbai studio. Presence in the US, the UK, Canada, Germany and the Far East (including Japan) assures easy access to the company's global customers.
SerWizSol Profile E2E SerWiz Solutions, also known as SerWizSol, is a Tata enterprise and a 100per cent subsidiary of Tata Sons. A leading business process outsourcing (BPO) services provider, and one of the largest third party business services providers in India, the company provides both voice and non-voice based BPO services.
SerWizSol commenced operations in May 2004, and is, today, a rapidly growing company with over 3,700 employees. The company was set up primarily to address the large internal needs of the Tata Group and to focus on external business opportunities. Areas of business SerWizSol is pursuing its growth plans by focusing on select industry segments such as travel, healthcare, direct-to-home entertainment, utilities, telecommunications and government-to-citizen initiatives.
With capabilities to meet specific client requirements, the company provides customised business process services from its world-class delivery centres located in India and the USA. Its 24x7 contact centre operations are capable of multi-channel service delivery such as in-bound and out-bound interactions, email, chat and collaborative sessions. As an ISO 9001:2000 certified and BS7799 certified organisation, SerWizSol's value proposition stems from its consistent and continuous focus on business excellence initiatives, in striving for excellence in systems, processes and people. SerWizSol is one of the few providers of services in multiple languages; its service delivery competency is in nine Indian languages apart from English. Geographically wide spread, the state-of-the art centres offer a secure work place and are geared for rapid scalability. They provide an excellent work environment with facilities and amenities that address every employee need. Location The company's corporate office is at Hyderabad. It has centres in Pune and Mohali in India, and Florida and Ohio in the United States of America
Tata Interactive System
Profile Tata Interactive Systems (TIS) is one of the world's largest developers of custom e-learning solutions with a presence spanning across the US, UK, Europe, Australia, Japan, the Middle East and India. A division of Tata Industries, TIS was established in 1990 and has an employee base of over 950 multi-disciplinary specialists. It has created e-learning solutions for more than 300 multinational organisations.
TIS is the only e-learning organisation in the world whose processes have been assessed at SEI-CMM Level 5 and SEI P-CMM Level 5. TIS has also earned the ISO 9001 and TickIT certifications. Areas of business Tata Interactive Systems develops custom e-learning programs for a diverse set of organisations including corporates, educational publishers, virtual schools, online universities, and government and defence institutions. The key areas include IT, communications and telecom; banking, finance services and insurance; transportation and logistics; retail and consumer goods; professional services; media and entertainment; pharmaceuticals and healthcare; energy; manufacturing; virtual schools and online universities; and government bodies, defence institutions and NGOs.
TIS’s range of offerings includes: • • • • • • • • • • • • • • •
Consulting Custom simulations IT application training Adaptive assessments Simulation-based learning objects (SimBLs™) Story-based learning objects (StoBLs™) Game-based learning objects (GamBLs™) Regulatory and compliance training Sales and customer service training Induction programmes Electronic Performance Support Systems (EPSS) Business processes and skills training Courseware and curriculum development Teacher tools and teaching aids Learning portal
Awards The following are some of the awards won by Tata Interactive Systems’ elearning products in the global arena: • • • • •
APEX 2005 Award of Excellence Media & Methods Magazine Award 2005 Brandon Hall Excellence in Learning Award 2005 and 2004 APEX 2004 Award of Excellence APEX Award 2003 for Excellence in Courseware Design
Clients British Airways, Citibank, Colgate-Palmolive, Foster’s, GE, GlaxoSmithKline, HP, ICICI, London Stock Exchange, McGraw-Hill, Motorola, Orange, Qantas, Siemens, Swiss Re, UNICEF, Unilever and University of Phoenix to name a few.
Tata Technologies
Profile Tata Technologies is the Indian leader in providing engineering and design (E&D) services to the world's largest automotive and aerospace companies. Areas of business
It is the only Indian automotive-focused E&D company with experience in end-toend platform conceptualisation, design and engineering. The company's key focus area is to drive down development, manufacturing and delivery costs, ensure manufacturability, and reduce time-to-market through: • • •
Strategic development and application of software Onsite engineering automation and IT support Engineering process outsourcing (EPO) at the Tata Technologies Centre for Advanced Engineering & Design (CAE&D) at Pune, India.
The company offers its customers the following services: •
•
•
Product design, analysis and production engineering: Comprising styling, concept development, product definition and design, and digital prototyping; solid and surface modeling; FEA, mechanism, and crash analysis; CNC programming and CNC model generation; tool design and manufacturing; robotic simulation, factory layout and simulation. Knowledge-based engineering: Automotive application development using CATIA V5, UGS' NX and Tata Technologies developed KNEXT. Product lifecycle management, enterprise resource planning and customer relationship management: Systems implementation and their integration to new product process.
Tata Technologies enables clients to leverage lower cost geographies while benefiting from a rich E&D talent pool at the Tata Technologies' Centre at Pune. This offshore campus, which caters to global Fortune 500 clients, chiefly OEMs and their partners, is a state-of-the-art engineering and design hub enabling cutting edge E&D. Collaborations
The company’s business partners include SAP, Dassault Systèmes, EDS, UGS, Parametric Technology Corporation, Agile Software, MatrixOne and IBM. Subsidiaries
In addition to its head office and Center for Automotive Engineering and Design
in India, Tata Technologies has operations in the US, UK and Asia Pacific through its subsidiary and associate companies, Tata Technologies Inc and Tata Technologies Pte. Locations
Tata Technologies’ corporate office is located in Pune. The company operates in the United States through its wholly owned subsidiary incorporated in Nevada and through its office in Detroit. Tata Technologies provides services to customers in Europe, Asia and Japan through its offices in London and Singapore.
TATA SKY Profile
Incorporated in 2004, Tata Sky is an 80:20 joint venture between the Tata Group and STAR, offering viewers a world-class television viewing experience through its direct-to-home (DTH) television service. The Sky brand, owned by the UKbased British Sky Broadcasting Group, has more than 20 years of experience in satellite broadcasting, and is well known for its innovative products and services. With this service, Tata Sky has joined a select international group of DTH businesses that operate in areas as far away as the UK and Italy in Europe, and Mexico and Brazil in Latin America. Areas of business Tata Sky offers viewers a variety of popular channels in categories ranging from entertainment, sports, movies and music to news and documentaries in DVDquality picture and CD-quality sound. The service further aims to empower television viewers with choice, control and convenience through a wide range of programming and interactive features, thus becoming a one-stop shop for all the television entertainment needs of customers.
With state-of-the-art digital infrastructure and partners that include global leaders in digital technology, Tata Sky provides for hardware installation at subscribers' homes, as well as after-sales service through an extensive customer service network that provides complete customer care. Tata Sky also retails its hardware and prepaid recharge vouchers through popular consumer electronic stores to facilitate consumer access. Business partners Tata Sky has invested in state-of-the-art digital infrastructure and has partnered with global leaders in digital technology. Indian Space Research Organisation: The company has on lease all 12 KUBand transponders on ISRO's Indian satellite, INSAT 4A, the most advanced and high-powered KU-Band communication satellite in the region. The satellite enables Tata Sky to offer superior picture and sound quality with a wider range of channels. NDS: Tata Sky has partnered with NDS, a provider of technology solutions for pay television. The NDS VideoGuard conditional access solution provides superior broadcast security, and enables Tata Sky to offer multiple programming and pricing packages.
Siebel: Tata Sky has partnered with Siebel, leaders in Customer Relationship Management (CRM) software, to support operations through call centres and field service operations, customer order management and product configuration. Comverse: Comverse's Kenan FX billing software supports billing for all residential, institutional and commercial customers. The software has been enhanced specifically for Tata Sky to support a new industry pre-paid billing service that allows customers 'to pay as you go'. SAP: SAP's Enterprise Resource Planning (ERP) application suite supports the company's materials management, sales and distribution, finance and control, and human resources requirements. Sun Microsystems: The company provides world-class technology infrastructure to Tata Sky, which helps in delivering high levels of service standards that ensure maximum up-time, fault recovery and load management. Sun has also provided Tata Sky with installation, engineering expertise and support. Thomson and Humax: The company provides top-of-the-line digicomps, customised specifically for the Indian markets. The technology allows Tata Sky to deliver multiple programming, pricing packages, and interactive services to its customers.
Tata Teleservices
Profile Tata Teleservices (TTSL) spearheads the Tata Group's presence in the Indian telecom sector. Incorporated in 1996, the company was the first to launch CDMA mobile services in India (in the Andhra Pradesh circle).
With the acquisition of Hughes Tele.com (India), now Tata Teleservices (Maharashtra), in December 2002, the company swung into expansion mode. TTSL currently offers services under the brand name 'Tata Indicom' in 20 circles in India: Andhra Pradesh,Chennai, Gujarat, Karnataka, Delhi, Maharashtra, Mumbai, Tamil Nadu, Orissa, Bihar, Rajasthan, Punjab, Haryana, Himachal Pradesh, Uttar Pradesh (East), Uttar Pradesh (West), Kerala, Kolkata, Madhya Pradesh and West Bengal. TTSL, which heralded convergence technologies in the Indian telecom sector, is today the market leader in the fixed wireless telephony market with a customer base of over 2.68 million. Areas of business TTSL pioneered the CDMA 3G1x technology platform in India. The company has established a robust and reliable telecom infrastructure that ensures quality in its services. It has partnered Motorola, Ericsson, Lucent and ECI Telecom to deploy a reliable and technologically advanced network.
TTSL's telephony services include mobile services, fixed wireless phones (FWP), public booth telephony and wireline services. Among its value-added services are voice portal, roaming, post-paid internet services, three-way conferencing, group calling, wi-fi internet services and data services. The company has entered the 'prepaid' segment by launching, under the Tata Indicom brand, its '100 % Sacchai True Paid' offering across all its circles. Tata Indicom also offers a collection of 1,000 mobile games, the latest handsets, and new voice and data services such as BREW games, picture messaging, polyphonic ring tones, and interactive applications. TTSL, along with its subsidiary, Tata Teleservices (Maharashtra), currently serves 4.58 million customers in over 1,400 towns in India.
VSNL
Profile VSNL, India's leading international telecommunications service provider, wa s incorporated on March 19, 1986, to take over the activities of the erstwhile Overseas Communication Services (OCS) with effect from April 1, 1986. Backed by over 25 years of overseas communications experience, the company today operates a network of 32 earth stations, 12 international voice gateways, six operational submarine cable systems and 22 internet ‘points-of-presence’ to provide a range of basic and value-added voice and data services to corporate and retail customers in India.
Since the privatisation of the company in February 2002, the Indian government owns approximately 26 per cent of VSNL’s equity and the Tata Group about 45 per cent. The balance is held between various overseas equity holders, including ADR holders, Indian institutions and the Indian public. VSNL’s shares are listed in the bourses at four metros and the National Stock Exchange, and its ADRs at the New York Stock Exchange. The revenues of the company for the financial year ended March 2002 were about Rs 71 billion (US$ 1.4 billion). VSNL has a workforce of about 2,900 employees. The company has been the premier provider of international voice and data services, carrying over three billion minutes of traffic in 2001. It has bilateral relations with international traffic carriers in over 75 countries. VSNL is also the market leader in providing international IPLC and frame relay services in India. VSNL was the first Internet service provider in India and today provides services to over 600,000 customers in the country. It offers a range of hosting and colocation services out of its data centres in Mumbai, Delhi, Chennai and Bangalore. It also offers IP-VPN services in over 50 locations in India and is in the process of tying up with partners for providing international VPN services as well. Additionally, VSNL has started offering national long-distance services in select towns in India. Areas of business As India’s gateway to the world, VSNL is the nodal agency for international communications from the country. It provides flexible and global connectivity through satellite and submarine cable links. It is also in the process of expanding its fibre optic network in India for its national long distance services. Its package of services include: •
International long distance
• • • • • • • •
National long distance Data communication Internet Managed data network services Data centre services TV uplinking INMARSAT services Video conferencing
Locations VSNL has international gateways located in Mumbai, New Delhi, Kolkata, Chennai, Ernakulam, Jallandhar, Gandhinagar and Kanpur. It operates satellite earth stations at Arvi (near Pune), Dehradun, Mumbai, New Delhi, Kolkata, Chennai and Bangalore. Additionally, international submarine cables terminate at VSNL’s cable stations in Chennai, Ernakulam and Mumbai.
Tatanet
Profile Tatanet, a division of Nelco, was established in 1995. As the very small aperture terminal (VSAT) service provider for the Tata Indicom brand, Tatanet, has made significant inroads in the developing VSAT market. A year and a half since the receipt of the public services license and its subsequent entry into the commercial market, Tatanet now has an enviable list of customers.
Tatanet today aspires to win customer loyalty by creating a proactive, customersensitive, in-house direct customer support network comprising over 20 customer support centres and more than 60 engineers to offer direct service to 150 cities across India. An IT-enabled 24-hour help desk facility and an extremely effective escalation process for complex or emergency situations aptly support this network. The adoption of the Tata Business Excellence Model and TL 9000, the telecom quality measurement system, is testimony to the company's ongoing effort to constantly appraise and evolve its systems to world standards. Areas of business Enriched by the expertise it has gained while serving Tata Group companies, Tatanet today partners with significant global players to offer world-class satellite solutions to enterprises across industries, and government institutions. Its stateof-the-art infrastructure with extended C band and KU band network operation centre is equipped to offer integrated connectivity solutions specific to clients' needs.
Tatanet's broadband service on the latest multimedia platforms provides efficient solutions for every application segment from thin route to thick, and supports a wide range of ERP applications and advanced applications such as telemedicine, remote training, video conferencing, corporate web television and IP multicasting. In addition to supporting mission critical applications, it also provides turnkey solutions such as implementation and maintenance of private hubs, and integration and implementation of multi technology solutions
The Tata Business Leadership Award The Tata Business Leadership Award (TBLA), initiated in 2004, is an annual business school event organised by the Tata Group. It offers students from select business schools a unique opportunity to compete with the brightest and display their business acumen. The award underlines the commitment of the Tata Group towards promoting and encouraging future leaders. It is also an endeavour to create awareness among management students of the Tata brand. The students (in teams of three to four) are given a strategic problem or situation relevant to the Group. They have to make a presentation to senior managers in the Group and defend their case study. The defence is evaluated on parameters such as creativity, clarity, relevance and business value. Preliminary rounds are held on campus and chaired by a panel consisting of a cross section of senior Tata managers. The final defence presentation, held at the Tata Management Training Centre in Pune, is seen by Tata leaders and others The winning team gets the coveted TBLA rolling ro lling trophy and a host of other prizes. TBLA 2005 National winners: IIM Lucknow (Tarandeep Singh Ghai, Kunal Arya Shreshta, Ashutosh Bhandari, Saurabh Khandelwal) First runners up: FMS, Delhi (Abhijeet Shetty, Mohit Ralhan, Amit Gupta, Curie Balgir) Second runners up: IIM Calcutta (H. V. Vinayak, Madhusudan Sharma, Kunal Kumar, Ashish Verma) TBLA 2004 National winner: SP Jain Mumbai (Ravi Kumar, Anahita Ichaporia, Nilesh Kumar, Asif Shamim)
First runners up: IIM Ahmedabad (Anish Saraf, Ashish Keyal, R. N. Gautam, Rahul Verma) Second runners up: XLRI, Jamshedpur (Diwakar Loshali, Purnima Kumar, Surabhi Loshali, Ritesh Bhardwaj)
CONCLUSION
TATA is a well renowned company for its quality but still the company needs to work upon its prices. In Indian market it has to compete with brands with other companies, as they offer the product at lower price. It must make the customer aware of the increased quality and safety of the product they are providing. It can come with anew product line for economy class. Without compromising on looks Tata is said to be the top most manufacturing manufacturing company. company. Net sales and revenue of Tata has increased from last two years . Tata has never been so much involved in marketing of its products as compared to its competitors.
BIBLIOGRAPHY
There was immense need and flow of the information while conducting the analysis as well well as whil whilee writ writin ing g the the repo report rt,, whic which h was was gath gather ered ed thro throug ugh h vari variou ouss sour sources ces as mentioned below:
Internet www.tata.com Company profile Introduction of the co. & know how about their products & services that they offer in market. Products and services & its history www.google.com It used for searching information about different automobile manufacturing companies JOURNALS 1. Prod Produc ucts ts manu manual alss of Tata Tata 2. Sale Saless modu module le of of Tat Tataa
