1. Which of the following contract types has more risk for the buyer? A.
Cost Plus Percentage of Cost (CPPC)
B.
Fixed Price (FP)
C.
Time and Materials (TM)
D.
Cost Plus Fixed Fee (CPFF)
2. You are the project manager of a new model of the car to be launched by your company. The car has to hit market before festive season, but you have got information that Workers are supposed to go on strike during the same time. You try to come with a strategy to get the new model of the car launched inspite of Worker's strike? This is an example of ? A.
Risk Mitigation
B.
Risk Acceptance
C.
Risk Transfer
D.
Risk Avoidance
3. You are using a large number of subcontractors on your project. One fine day when you inspect the attendance register, you noticed lot of irregularities in Time In and Time OUT of these subcontractors..But your project is within cost and time budgets and your team leads claim that such irregularities would not impact the project. But as a Project Manager, you see this as a potential Risk, Where do you record this? A.
Risk Register
B.
To do List
C.
Watchlist
D.
Trigger List
4. Which of the following is not a cost estimation Tool or technique? A.
Parametric
B.
Bottom-Up
C.
Analogous
D.
Cost aggregation
PMP Full Exam
Page 1
5. You are managing the Installation of a new Software Products. The Product has to be installed at 1000s of client desktop one by one. While your installation team does the installation, the quality team does process metric measurements and add the data points to a control chart. When you examine the control chart, you discovered that the process is Out of Control and some immediate action needs to be taken. What is that noticed on the Control Chart? A.
Lot of variation in the measurement
B.
There were two points which were more than 100% away from the mean
C.
Atleast seven consecutive measurements were below or above the mean
D.
All the measurement were within the upper and lower control limits
6. You were working on a government elearning bid, whose deadline is tomorrow and the bid documents have to be submitted in person. You are on your way to Airport and your taxi gets stuck in a traffic Jam. There is no way for your to catch the flight, unless your speedup and jump the signal. Being a Government project, the deadlines can not be renegotiated and it’s a very prestigious project that your company cant afford to loose. What should you do? A. You must speedup and jump the signal as your boss will fire you being irresponsible B.
Don’t speedup and jump the signal as its illegal to do so
C. If you reach late, pay some money to government clerk and get your bid accepted in back date D. Call your boss and tell that Taxi has met with an accident and use that an excuse of not catching the flight
7. When is the best time to have Project Kick off meeting? A.
At the start of every phase
B.
At the end of the Project
C.
Before sending any deliverable to customer
D.
Before circulating the Project Management Plan to the team members
8. You hired a Project Manager to manage one of your construction Project. This Project Manager is joining an ongoing Project. He wants to know the current status
PMP Full Exam
Page 2
of the Project in terms of Schedule, i.e. whether the Project is behind or ahead of the schedule. Which of the following Tools and Technique should he use? A.
Earned Value Technique
B.
Parametric Estimation Technique
C.
PERT
D.
Design of Experiment
9. You are the Project Manager of a new Portal development Project. You want to integrate your portal with one of the online payment gateways, but you are experiencing major issues in receiving payment. The remote support from the payment gateway company is not of much help. Your team suggests getting one of their engineers online, so that the whole work can be speedup, but this will increase the Project cost and it was not budgeted. But you team says, there is no other option at this stage, what should you do in such a case? A. Motivate your team members to some how solve the problem and integrate with this payment gateway B.
Look for another gateway provider
C. Create a change request to ask for an engineer from Payment Gateway Company and present this to Change Control Board for approval D.
Ask your senior management to help you make decision
10. There is a change request in your Project. You documented the change and sent that to change control board (CCB) for approval. What’s the next step in this process? A. As a Project Manager call the CCB and advise whether they should approve or reject the change B.
The members on the CCB use expert judgment to accept or reject the change
C.
Analyze the impact of the change request with your team members
D.
Do the change and updated CCB about that
11. You have to hire many new team members for a new Project. You create a RFP and request HR staffing companies to respond to it, so that you can select the right HR partner for your project. Your wife also runs a HR staffing Organization and wants to respond to this RFP. What should you do? PMP Full Exam
Page 3
A. Ask your wife not to respond to this RFP as it may create a possible conflict of interest B. Suggest the rate that your wife should put in the proposal, so that she wins the contract C. Update your selection board about your wife also being one of the bidders and request them to treat her proposal objectively like any other proposal D.
Leave your position as a Project Manager
12. You are the project Manager of a new Risk Management Software being developed for one of your customers. You are mid way into the project and you are showing the first version of the product to your stakeholders. While the demo is in progress, one of the stakeholders points out to couple of features requested by the Customer's Organization CEO, which is not present in the product. Incorporating that feature would require changing the complete design of the Product and it’s expensive at this stage. What is the best explanation of such a scenario? A.
The stakeholder who pointed to this problem is trying to act smart
B.
The team misunderstood the requirement
C. The Customer CEO requirement were not in line with what the product is supposed to do D.
Stakeholder analysis was not done properly
13. The Project Scope baseline consists of the following: A.
The Scope statement, the WBS and the WBS Dictionary
B.
The Scope Management Plan, the WBS and the WBS Dictionary
C.
The Scope Management Plan, the scope statement and the WBS
D.
The Scope Management Plan, the scope statement and WBS Dictionary
14. Which of the following processes is in Initiating Process Group? A.
Develop Project Management Plan
B.
Create WBS
C.
Develop Project Charter
D.
Identify Risks
PMP Full Exam
Page 4
15. Mansour works for a consulting company that regularly creates project teams for any new assignments and once the assignment is over, the team is dissolved. What kind of Organization is Mansour working for? A.
Matrix
B.
Projectized
C.
Functional
D.
Balanced Matrix
16. You were conducting the project postmortem meeting for one of your project that just got over. It was clear in the meeting that some of the customers were not fully satisfied with the project outcome. Your Sponsor specifically asks you on what measures were taken to ensure customer satisfaction. You refer him to one of your subsidiary plans. A.
Risk Management Plan
B.
Communication Management Plan
C.
Scope Management Plan
D.
Quality Management Plan
17. You are the Project Manager to build a Manson for a wealthy businessman. He wants to have a room created for his son, who is supposed to return home after spending couple of years abroad. The businessman wants to surprise his son by giving it as a gift. The son is supposed to come back in 5 months from now. So the businessman has clearly instructed that if you can’t build that room within 5 months, do not build that at all. Where will you document this requirement? A.
Project Objective
B.
Project Deliverable
C.
Project Assumption
D.
Project Constraints
18. Which of the following is a hygiene factor as per Hertzberg Motivation Theory? A.
Good relation with co workers and managers
B.
Neat and clean office space
PMP Full Exam
Page 5
C.
Recognition from Peers
D.
Advancement
19. Which of the following best describes triple constraints? A.
Cost, Quality and Risk
B.
Cost, Risk and Schedule
C.
Cost, Schedule and Quality
D.
Cost, Schedule and Scope
20. Sameer is the Project Manager of a large outsourced machinery manufacturing Project. During the execution phase of the Project, the client asks for a major change in machine design that has a big Time and cost implication, but the customer says there is not enough budget for this change. As a Project Manager what should Sameer do? A.
Escalate the issue to the his senior management and seek guidance
B.
Meet with the customer to understand why is he asking for the change
C. Ask the team members to some how get this change done without going to change control board D.
Do nothing; let the work as its going till now
21. As a Project Manager, you have called for a Risk Review meeting. While going through the Risk Register, you found out that there is a risk, which still exists, even after applying all risk response strategies. As a Project Manager, what would you do? A.
This is a residual risk. Look for another set of response strategies
B.
This is a secondary risk and secondary priority for you
C. Just wait for risk to occur as you have already implemented all risk response strategies D.
Perform Qualitative and Quantitative Risk Analysis
22. Which of the following is NOT an example of Cost of Quality? A.
Assigning two team members to work on the product development
B. Reviewing all the product requirement to ensure nothing is left to be developed PMP Full Exam
Page 6
C.
Testing the product to look for any defect
D.
Training team member on effective ways to look for product defect
23. Which of the following type of power is considered best for leading a team? A.
Reward
B.
Expert
c.
Penalty
D.
Formal
24. One of your subcontractor, with whom you become quiet friendly explains how he faked his PMI certificate and got into the Project team. As a certified Project Manager what should you do? A.
Report the matter to PMI
B.
Do nothing, as he is now a friend
C.
Inform your manager about him
D.
Inform the Contract Manager
25. You are the Project Manager of a Project and during earned value analysis you found out that SPI is 1.3 and CPI is 0.85. What can be said about the Project status? A.
The Project is behind the schedule and under budget
B.
The Project is ahead of the schedule and under budget
C.
The Project is behind theschedule and under budget
D.
The Project is ahead of the schedule and over its budget
26. Assume that the Management has asked you to get the Project completed two weeks early. What is the BEST thing for you to do? A. Consult the Project Sponsor B. Crash C. Fast Track D. Advise the management of the Impact of the Change PMP Full Exam
Page 7
27. A dependency requiring that design be completed before manufacturing can start is an example of a: A. Scope Dependency B. Mandatory Dependency C. External Dependency D. Discretionary Dependency 28. Which of the following is the BEST thing to do to try to complete a Project two days earlier? A.
Meet the team and look for options for crashing or fast tracking the critical path
B.
Motivate the team to work hard and look for status next month
C.
Tell your boss that its not possible
D.
Inform customer that critical path does not allow early completion
29. A Project Manager has received activity duration estimates from his team. Which of the following does he need in order to complete schedule development. A.
Change Request
B.
Reserves
C.
List of Preventive Actions
D.
Change Control Procedure
30. During the Project Execution, a large no of changes are made to the Project. The Project Manager should: A. Talk to management before any changes are made B. Make only the changes approved by the Management C. Make approved changes and retain Schedule baseline D. Wait for all the changes to happen and print a new Schedule 31. Which of the following is the BEST project management tool to determine the longest time the project will take? A. Project Charter B. Milestone Chart PMP Full Exam
Page 8
C. Network Diagram D. WBS 32. How is float of an activity determined? A. By determining the amount of time an activity can be delayed before it delays the critical path B.
By determining the duration of a Task
C.
By determining the Estimate of the Task
D.
By determining Early Start of the Task
33. How is Precedence Diagramming Model (Activity on Node) different than Activity on Arrow? A.
Activity on Node uses only Finish to start activity dependency
B.
Activity on Node uses Dummy Activities
C.
Activity on Node uses all four types of Activity dependency
D.
There is no difference both are same
34. A Project Manager is calculating the weighted average of activity duration estimate to do the Schedule network analysis. Which Schedule Network Analysis technique is he using? A.
Critical Path Method
B.
Critical Chain Method
C.
PERT
D.
what if Scenario Analysis
35. An activity has a Early start (ES) of day 5 and Late start (LS) of day 10, an Early Finish (EF) of day 20 and Late Finish (LF) of day 25. What can be said about this activity? A.
Activity is on critical Path
PMP Full Exam
Page 9
B.
Activity is not on critical Path
C.
Not enough information to tell any thing about the activity
D.
The activity is not progressing at all.
36. After completing the Schedule Network analysis, you found that your Project schedule is taking too long and you also find no ways to change your network diagram. In such cases to get the Project completed faster, what Option do you have? A.
Nothing can be done
B.
Fast Track the Project
C.
Crash the Project
D.
Perform Resource Leveling
37. Which of the following is an impact of Fast Tracking a Project? A.
Adds Risks
B.
Increases management time for the Project Manager
C.
Increases Cost
D.
Reduces Scope
38. Which of the following is an impact of Crashing a Project? A.
Adds Costs
B.
Increases management time for the Project Manager
C.
Reduces Quality
D.
Adds Risk
39. The optimistic estimate of an activity is 20 days, pessimistic estimate is 12 days and most likely estimate is 15 days. What would be the standard deviation of this activity? A.
1.8
B.
1.3
PMP Full Exam
Page 10
C.
2.4
D.
2.0
40. Which of the following is not done as Part of Project Time Management? A.
Identifying the list of project activities
B. Estimating the time and resource required to complete each of the identified activities C.
Sequencing the activities to occur one after the other in a logical manner.
D.
Estimating the cost of each of the identified Activities
41. Your Program Manager asks you to reduce the Project Schedule. You look at the network diagram and start identifying sequence of activities which can possibly happen in Parallel. Which technique are you using? A.
Fast Tracking
B.
Crashing
C.
Flow Charting
D.
WBS
42. A heuristic is best defined as: A.
A WBS Tool
B.
Rule of Thumb
C.
Planning Tool
D.
Cost Management Tool
43. which of the following Project Management Tool is best suited to calculated the longest time project will take to complete? A.
WBS
B.
Earned Value Technique
C.
Network Diagram
D.
Flow Chart
44. What is the duration of a milestone? PMP Full Exam
Page 11
A.
Zero Duration
B.
Project Duration
C.
Twice the Project Duration
D.
Average of the activity before and after the Milestone
45. As a Project Manager, you are asking each of your team member time estimate of their activities and calendar date when they are available to work on those activities. What exactly are you doing? A.
Schedule Development
B.
Activity Sequencing
C.
Schedule Control
D.
Schedule Network Analysis
46. You have been assigned as the Project Manager of one of the Development Project. The WBS is completed. The activity sequencing is also done. The activity duration estimate has also been received by each of the team member. What should be the next step in the Project? A.
Finalize Schedule
B.
Compress Schedule
C.
Create WBS Dictionary
D.
Get Cost Estimate of each activity
47. In one of your Project, a team member informs you that he works on user Interface development, which is a very creative work and he is not in a position to estimate the time required to do activities assigned to him. But as a Project Manager, you need the Activity Estimate. So you decide to use the past data in terms of no of hours spent by him and the no of interface designed by spending those many no of hours. Which estimation technique are you using? A.
Analogous estimation
B.
Parametric Estimation
C.
Three Point Estimation
D.
Expert Judgment
PMP Full Exam
Page 12
48. You recently Joined a new Organization, where there are many problems in Project Management. Projects are not happening on Time. You have been assigned to help Senior Management of the Organization understand the Project Problems. Which of the following report would you create for your Senior Management? A.
Milestone Report
B.
Detailed Cost Estimate
C.
Gantt Chart
D.
Risk Report
49. Rearranging resources so that same number of resources work on the project each month is also called: A.
Leveling
B.
Crashing
C.
Floating
D.
Fast Tracking
50. During What part of the Project Management Process is the Project Scope created ? A. Planning B. Initiating C. Executing D. Monitoring & Control 51. During a regular project meeting, one of the team members suggests a nice feature that customer may like. But the Project Manager says No to this nice feature saying project should concentrate on only on what is required for the project to get completed and nothing else. This is an example of : A. Scope Management B. Change Management C. Project Management D. Quality Management
PMP Full Exam
Page 13
52. A Software project is under construction Phase. After this only Testing & Implementation phase is done. The Project is 3 weeks ahead of the Project. As a Project manger, what would you be most concerned about? A. Quality Control B. Scope Verification C. Cost Control D. Change Control 53. Another Project Manager asks you about the software to be used to create the WBS. He is too much concerned about the graphical representation of the WBS. As an experienced Project manager, you suggest him that key result of creating WBS is not the graphical representation but: A. Team Buy-in B. Bar Chart C. List of activities D. The WBS numbering System 54. Which of the following is not True regarding subdividing the work in the WBS A. Subdivide until it has meaningful conclusion B. Subdivide until it can be done by a single person C. Subdivide until it can not be logically subdivided further D. Subdivide until it can be realistically estimated 55. As a Project Manager what can you use to clearly communicate what work is included in the Work Packages. A. Requirements Document B. Scope Statement C. Project Management Plan D. WBS dictionary 56. Badr is the Project Manager of a new data migration Project. He is supposed to come out with his Project WBS. To create his WBS, Badr goes to the Organization Process database and pulls out the WBS of a completed data migration project and PMP Full Exam
Page 14
uses that a starting point to create his own WBS. Which of the following tools & techniques of Create WBS process is he using? A.
Templates
B.
Brainstorming
C.
Decomposition
D.
Delphi Technique
57. Stakeholder Analysis is done during the development of which of the following deliverables? A.
Project Charter
B.
Project Scope Statement
C.
Risk Management Plan
D.
Project Schedule
58. During the complete product lifecycle, which is the phase when most expensive defects are introduced into the Product? A.
During Product Definition phase
B.
During Product Design Phase
C.
During product Testing Phase
D.
During User Acceptance Test Phase
59. What is Decomposition? A.
WBS is also called Decomposition
B. Breaking down a deliverable into smaller pieces so that it can be properly managed C.
it’s the process of identifying similar risks
D.
It’s the process of categorizing Risks
60.
Which of the following is not part of Scope baseline?
A.
WBS dictionary
B.
WBS
C.
Project Scope Management Plan
PMP Full Exam
Page 15
D.
Project Scope statement
61.
When is the best time to do scope verification?
A.
At the end of the Project
B.
At the end of each phase of the Project
C.
At the beginning of the Project
D.
During Administrative closure of the Project
62
Which of the following is not a Technique of Collecting Requirement?
A.
Interview
B.
Prototyping
C.
Questionnaire & surveys
D.
Inspection
63.
Which of the following is not an output of the Create WBS Process?
A.
WBS
B.
WBS dictionary
C.
Scope baseline
D.
Risk Register
64.
Which of the following is a key Objective of Scope verification?
A.
To ensure that Customer accepts Project deliverable
B.
To get better visibility on Project Progress
C.
To track progress of requirement completion
D.
To check correctness of the deliverables
65.
Which of the following is a Technique of Controlling Project Scope?
A.
Expert Judgment
B.
Product Analysis
C.
Alternative Identification
D.
Variance Analysis
PMP Full Exam
Page 16
66. which of the following is not an Input for Creating WBS? A.
Project Scope Statement
B.
Requirements Document
C.
Organization’s Process Assets
D.
Validated Deliverables
67. Purchasing Insurance cover for your project equipment is a example of what? A.
Transfer
B.
Mitigation
C.
Acceptance
D.
Avoidance
68. You have been assigned as the Project Manager of a new e-Business Project. There appears to be many risk in the project but nobody has evaluated them to assess the range of possible outcomes. According to you, what was not done? A.
Risk Identification
B.
Risk Response Planning
C.
Risk Management Planning
D.
Risk Register not updated
69. During Risk Response Planning, you identified few new Risks…What should you do? A.
Just document as contingency reserve would take care of it
B. Follow the Risk Management Processes of calculating risk probability and impact C.
Ask for increasing the contingency reserve to take care of these new risks
D.
Add to Residual Risk List
70. During Project Execution you encountered a major problem. What should you do? A.
Work towards solving the Problem
B.
Inform your Manager about it
PMP Full Exam
Page 17
C.
Try to identify how this problem was not identified earlier
D.
Downplay the Problem to ensure that nobody gets to know of this problem
71. You are executing a Project when the customer asks for a change that’s going to increase the schedule risk. What should you do first? A.
Go ahead and accept the change
B.
Inform the customer that project would get delayed
C.
Analyze the impact of the change with your team
D.
Inform your manager about customer request
72. Which of the following is an Output of Risk Response Planning? A.
Risk Register
B.
Prioritized List of Risk
C.
Risk Probability and Impact Matrix
D.
Residual Risks
73. Which of the following is not a strategy of handling negative Risk? A.
Avoid
B.
Transfer
C.
Mitigate
D.
Enhance
74. Which of the following is not a strategy of handling positive Risk? A.
Transfer
B.
Exploit
C.
Share
D.
Enhance
75. Which of the following is not a Technique of Identifying Risks? A.
Documentation Reviews
B.
Contract Review
PMP Full Exam
Page 18
C.
Assumption Analysis
D.
Risk Audits
76. You are assigned Project Manager of a new engineering design Project, where in the customer asks for a change that would increase the Project Risk. What would do in such scenario? A. Ask guidance from a Senior Project Manager having worked on a similar Project B.
Analyze the Impact of the change with the Project team
C.
Go ahead and accept the change
D.
Discuss the impact of the change with the customer.
77. During which Risk Management Process, a decision to transfer the Risk is taken? A.
Risk Identification
B.
Qualitative Risk Analysis
C.
Quantitative Risk Analysis
D.
Risk Response Planning
78. Which of the following is a key characteristic of Delphi Technique? A.
Expert Opinion
B.
Using Historical data to predict
C.
Using Analogous approach to solve problems
D.
Using Parametric approach to solve problems.
79. One of the key reasons why Risk Tolerance is determined is, it: A.
Helps in coming up with Project Schedule
B.
Helps in Ranking Project Risks
C.
Helps in coming up with the Project Estimate
D.
Helps categorize Risk
80. In one of the Project, you identify a Risk, which was not identified during the Risk Identification process. What should you do in such case? PMP Full Exam
Page 19
A.
Do a detailed analysis on why this Risk was not identified Earlier
B. Escalate the matter to quality team, so that they can come up a new Risk Identification Process C.
Ignore this Risk, as Risk Identification is over
D.
Analyze the Risk
81. How Many Project Management Processes are part of Project Risk Management Knowledge Area? A.
6
B.
5
C.
4
D.
3
82 Which of the following is an Example of the Quality Assurance? A.
Fishbone Diagram
B.
Pareto Chart
C.
Inspection
D.
Process Analysis
83 Standard deviation is a measure of how: A. How good the sample data is B. Far the measurement is from the mean C. Far the estimate is from highest estimate D. How less the estimate is from highest estimate 84 As a Project Manager, what would you give the highest priority: Quality, Cost or Schedule? A. It would depend upon the Project B. Quality is of uttermost important. Cost and Schedule comes later C. Cost is most important. Everything else comes afterwards D. Completing the project as per schedule is most important PMP Full Exam
Page 20
85 A Project Manager is encountering too many problem in his Project. He wants to identify the root cause of the Problems so that he can focus his attention to those causes. Which of the following tools should he use? A. Fishbone Diagram B. Control Chart C. Pareto Chart D. Histogram 86 You are currently working as a Project Manager of a major Software Project, which is going under severe time pressure, when some one from the Quality department comes up for quality Audit of the Project. The team members are not co-operating for the Audit. As a Project Manager, what do you explain them about the purpose of the Audit? A. It’s a management decision and we must allow them to audit B. To check if the project is following any ineffective or inefficient policies C. To check the time sheet of all team members D. To check if customer is aware about the Project process 87 Which of the following is an example of cost of conformance? A. Quality Training B. Cost of Rework C. Warranty cost D. Scrap 88. Ahmed is the Project Manager of a new Software development project. He finds a major issue with the Project requirement management process and finds a trend in requirement related defects. He is using Ishikawa diagram to come up with the root cause of the trend, so that he can make recommendation for the process change to avoid problems in future. What process is he doing ? A.
Perform Quality Control
B.
Perform Quality Assurance
C.
Quality Planning
D.
Risk Identification
PMP Full Exam
Page 21
89. How do you best define Quality? A.
A Product that meets all requirements and is usable
B.
A Product that has got many awards by industry bodies
C.
A Product which is extremely well packaged
D.
A Product that has undergone all external tests
90. Which of the following is not a Quality Control Tool? A.
Audit
B.
Pareto Chart
C.
Ishikawa Diagram
D.
Inspection
91. Which of the following is an example of cost of Non-conformance? A.
Quality Training
B.
Inspection
C.
Testing
D.
Warranty Costs
92. A Pareto chart helps Project Manager A.
Identify whether Process is in control or not
B.
To focus his attention on critical issues
C.
To identify the root cause of a Problem
D.
To Predict Project Quality
93. What Percentage of total distribution are 3 sigma from the mean equal to? A.
99.10%
B.
99.73%
C.
99.83%
D.
99.50%
94. Which of the following is not a technique of Controlling Quality? PMP Full Exam
Page 22
A.
Cause and effect diagram
B.
Control Charts
C.
Flowcharting
D.
Benchmarking
95. Which of the following is not a technique of Quality Planning? A.
Cost benefit Analysis
B.
Cost of Quality
C.
Benchmarking
D.
Histogram
96. A Project Manager is using Fishbone diagram to identify Potential Problems that may impact the Project. Which part of quality management process is he in? A.
Quality Control
B.
Quality Planning
C.
Quality Assurance
D.
quality Analysis
97. --------------is reached at the point where the incremental revenue from improvement equals the incremental cost to secure it. A.
Optimal Quality
B.
Good Quality
C.
Expected Quality
D.
Excellent Quality
98. which of the following is not an impact of Poor Quality? A.
Increased Cost
B.
Rework
C.
Increased Risk
D.
High Customer Satisfaction
PMP Full Exam
Page 23
99 A Project Manager is working on constructing a new Bridge, but he is not getting enough project attention. Resources are occupied in doing process related work and project manager has no authority to properly assign resources. What form of Organization is the Project being performed? A.
Functional
B.
Projectized
C.
Strong Matrix
D.
Weak Matrix
100. Which of the following is not a characteristic of a Project? A.
Repeats Every Week
B.
Temporary
C.
Definite Beginning and End
D.
Interrelated Activities
101 You just started a new Project as a Project manager, when couple of stakeholder, with whom you have worked in the past, came to you, raising concern about the utility of the new Project Management Package being used and the way project changes would be logged into the new Software. As a Project Manager what should you do? A.
Supply with Training Material on new Project Management Software
B.
Inform the Project Management Office about stakeholder’s concern
C.
Since they are friends, conduct informal training session
D. Assume stakeholders that he will keep them engaged in the Project and new Software will not way impact their functioning 102 Who does the Project Team report in a Projectized Organization? A.
Does not report to any one
B.
Project Manager
C.
Functional Manager
D.
CEO
PMP Full Exam
Page 24
103 How is Project Lifecycle different than a Product Lifecycle ? A.
Project Lifecycle has no methodology
B.
Project life cycle is different for different Industry
C.
Project Lifecycle sees through many Product lifecycle
D.
Project Lifecycle talks about specific Project management Activities
104 In a matrix Organization, a Project Manager can expect the communication to be A.
Complex
B.
Difficult to Understand
C.
Simple
D.
Open and Accurate
105 A Project Manager is making sure that Product of the Project is as per the Project Management Plan. Which part of the Project Management Process he is in? A.
Planning
B.
Monitoring & Control
C.
Initiating
D.
Closing
106 Who is in control of the Project during Project Planning Phase? A.
Project Manager
B.
Functional Manager
C.
Team Member
D.
Stakeholder
107 The high level Project Schedule constraints are just determined. Which phase is the project in? PMP Full Exam
Page 25
A.
Planning
B.
Closing
C.
Monitoring & Control
D.
Initiating
108 Which of the following is a disadvantages of a Projectized Organization? A.
Efficient Project Organization
B.
No "home" after Project Completion
C.
Loyalty to the Project
D.
Better Communication
109 John was assigned to a new Software development Project, once after a change control board meeting, the Project Manager asks John to complete the paperwork required to make the change. This is an example of? A.
Project Expeditor Position
B.
Program Management Position
C.
Change control board member
D.
Requirement Manager Position
110 Nawab and Ali working in two different Projects as Project Managers, soon realized that they work in a weak Matrix Organization. Nawab works found himself working as Project Expeditor and Ali was working as Project Coordinator? How is Project Coordinator position different than Project Expeditor? A.
Project Coordinator has no powers to make decisions.
B.
Project Coordinator has some power to make decision
C.
There is no difference in the two roles. They are exactly similar.
D.
Project Coordinator does not report to Project Manager but higher authority
111 PMP Full Exam
Page 26
Which of the following is not part of good stakeholder management practice? A.
Identifying Stakeholder Needs
B.
Managing Stakeholder Expectation
C.
Giving Stakeholders some extras
D.
Sharing Information with Stakeholders
112 Which of the following is not an advantage of Functional Organization? A.
Easier Management of Specialist
B.
Team Member reporting to a single "Boss"
C.
Clearly defined Career Path in area of Specialization
D.
Project Manager having little or no Authority
113 How is Operational Work different than a Project work? A.
Operational Work is ongoing, where as Project work is one time
B.
Operational Work is one time, where as Project Work is ongoing
C.
Operations have unique Output
D.
Operation has definite Time Period
114 Which is the most powerful role in a Projectized Organization? A.
The Project Manager
B.
The functional Manager
C.
The team
D.
The Resource Manager
115. If Earned Value (EV) is $550, Actual Cost is $650, planned value is $600, what is cost variance (CV) ? A. -100 PMP Full Exam
Page 27
B. +50 C. -50 D. +100 116 The difference between cost baseline and cost budget can be best described as? A.
The Management Reserve
B.
The Sunk cost
C.
Project Cost Estimate
D.
The contingency Reserve
117 A Cost performance Index (CPI) of 0.73 means? A.
The Project would cost 73% more than originally planned
B.
The Project would cost 37% more than originally planned
C.
The Project is progressing at only 73% of the originally planned
D.
The Project is only getting 73 cents out of every $1 spent
118 A Schedule Performance Index (SPI) of 0.67 means? A.
You are ahead of the Schedule by 33%
B.
You are behind schedule by 33%
C.
You are progressing at only 67% of the rate originally planned
D.
You are progressing at only 37% of the rate originally planned
119 As a Project Manager, you present your cost estimate to the Project Sponsor and he asks to cut cost by 10%. What would you do? A.
Replace originally planned resources with new resources at lower rates
B.
Cut some of the Project Activities and inform sponsor about the same
PMP Full Exam
Page 28
C.
Strongly say NO to Sponsor and walk out from the Project
D.
Ask all team members to reduce cost of their activities by 10%
120 A Project Manager is allocating overall cost estimates to individual activities to establish a baseline for measuring project performance. What process is he performing? A.
Cost Estimation
B.
Cost Management
C.
Cost Control
D.
Cost Budgeting
121 You are the Project Manager of a new road construction project with a total budget of $500,000. During a status review meeting you realized that the your team just completed 40% of the work, when they should have completed 50% by now. They have also spent so far $190,000 on the Project. What’s the best way to describe the project status ? A.
Project is behind schedule and but within cost
B.
Project is behind Schedule and beyond cost
C.
Project is ahead of schedule and cost both
D.
Too little information to get any status
122 You are the Project Manager of a new Business Center Construction Project. The Project Sponsor wants to know the cost forecast of the Project at completion. The Project has a total budget of $100,000 and CPI of .90. The Project has so far spent $40,000. How much more money is planned to be spent on the Project? A.
$68,230
B.
43,110
C.
81,100
D.
71,111
123 PMP Full Exam
Page 29
A rough order of magnitude estimate is created during which Project Management Process group? A.
Planning
B.
Initiating
C.
Monitoring & Control
D.
Executing
124 Who has the cost Risk in a Fixed Price (FP) Contract? A.
Seller
B.
Buyer
C.
Both
D.
None
125 There are four projects A, B, C and D. One of them have to be selected for execution. Project A has Internal Rate of return (IRR) of 22%, Project B has IRR of 25%, Project C has IRR of 19% and Project D has IRR of 17%. Which Project shall you take up for execution? A.
Project A
B.
Project B
C.
Project C
D.
Project D
126 You have to select between two projects. Project A with Net Present value (NPV) of $100,000 and Project B with NPV of $70,000. What is the opportunity cost of selecting Project A over Project B? A.
$100,000
B.
$70,000
C.
$170,000
PMP Full Exam
Page 30
D.
$30,000
127 Suppose you know the Budget At Completion (BAC) value. How do you calculate EAC (Estimate At Completion) value? A.
Multiply by CPI
B.
Multiply by SPI
C.
Divide by CPI
D.
Multiply by CPI
128 which of the following represents the Estimated Value of the work actually accomplished? A.
PV
B.
EV
C.
Ac
D.
CV
129 Which of the following is not a technique of Determining Project Budget? A.
Cost Aggregation
B.
Reserve Analysis
C.
Expert Judgment
D.
Analogous Estimating
130 which of the following is not used in selecting between multiple competing projects? A.
Pay Back period
B.
Net Present Value (NPV)
C.
Internal Rate of Return (IRR)
D.
Earned Value Technique
PMP Full Exam
Page 31
131 which Project Cost Management Process is Performed during Monitoring & Control Process group? A.
Estimate Costs
B.
Determine Costs
C.
Control Costs
D.
Cost Analysis
132 You were about to send a deliverable to your customer and that point you realized that there is one defect, which customer would not notice and is technically against the contract, but still is a defect. What would you do? A.
Discuss with the customer
B.
Go ahead and send the deliverable
C.
Inform your Sr. management and seek their guidance
D.
Extend the Project deliverable timeframe
133 You have to catch a flight to submit a tender document for a strategic project for your company. You are running late for the flight, but there is a possibility that you can over speed and catch the flight. What would you do? A.
Over speed and catch the flight
B.
Don’t over speed as it’s dangerous and against law
C.
Ask your Manager for guidance
D.
None of the above
134 You were sent by your company to execute a Project in a foreign country. All your equipments are detained at the airport and airport authority asks for a fee to release the equipment. You are getting late for your project. What would you do? A.
Don’t pay as it’s a bribe
B.
Establish whether such payment is legal in that company
C.
Pay and get the money from management reserve
PMP Full Exam
Page 32
D.
Ask your boss for the next step
135 You were competing with another colleague of yours to become the project manager of a prestigious new project in the organization, but unfortunately your colleagues gets that assignment. Later he comes to you for some documentation. What would you do. A.
Don’t give him the document. Create problem for him.
B.
Give him the document and also co-operate him by all possible means
C.
Just avoid him and let him keep coming to you
D.
Tell him that the document is not all useful and you lost have it
136 There was a pre-scheduled project status review meet and one of your team Lead sends his report just an hour before. You find too many issues with the report. What would you do? A. Let him present the report and thrash him in front of everyone to teach him a lesson B.
Cancel the meeting and prepare the report yourself
C.
Postpone the meeting and ask him to fix the issues
D.
Do nothing..just wait and see what happens.
137 You are the Project Manager of a new complex software development project. Your team is facing major issues in Software design and that’s when one your team member says that her friend who is working in another company uses a third party Software for designing similar project and the software helped them to reduce their project timeline at least by 20%. You are running short of time and want to do everything to get back the project on track, however your project do not have budget to any third party software. But your team member says he can get a copy of the software from her friend and use it on the project. As a Project Manager, what would you do ? A. Inform the team member about copyright policies and strictly tell her that project can’t use un-licensed software
PMP Full Exam
Page 33
B. it
Ask the team member to just use the software and do not tell any one about
C.
Accept the fact that your project is delayed
D.
Reduce Scope and deliver project on time
138 You are managing a Project as a Project Manager, when the customer comes to you and says that he has run out of money and could not afford to pay for this Project. what would you do in such a case? A. Remove some resources, so that Project gets delayed and customer gets more time to pay B.
Stop all work immediately
C.
Enter Administrative Closure
D.
Ask Management for guidance
139 You are Project Manager of a large System Integration Project and you are looking for a Subcontractor to do certain Part of the Work. Your boss, comes up a recommendation of a vendor, who it seems have done many successful Project with your company. What would be your primary concern in such scenario? A.
Does working with this vendor violates any of the company laws
B.
is the vendor qualified to do such Work
C.
is the vendor costlier than other vendors
D.
The contract Terms and Conditions
140 You are working on a crucial Project and in between you realized that you may miss the due date of the Project. What would you do in such scenario? A.
Change the due date
B.
Remove Due date discussion in all stakeholder communication
C.
Evaluate Options to meet the due date
PMP Full Exam
Page 34
D.
Ask your manager for guidance in such case
141 One of your team member is not co-operative and has a reputation of getting into frequent problems with other team members. What should you do to handle such team member: A.
Escalate the issue with your Senior Manager
B.
Address this concern directly with the team member
C.
Ignore this team member
D.
Warm this team member
142 You are working on a Project and in between the Project, customer calls and explains another feature that he wants in the Product. But there is no additional budget for the new feature. What should you do in such a case? A.
Remove some other feature and add the new feature
B.
Inform customer that he must provide additional budget for the new feature
C.
Follow the contract change control Process
D.
Ask your manager for guidance
143 You are working on a large Project and you have to identify various subcontractors to do certain Parts of the Project. One of your potential subcontractor is not from the same city and you have called him for contract term negotiations at your office next day morning. However, today evening you got to know that the part of work that needs to be subcontracted stands cancelled. What should you do in such scenario? A.
Cancel the meeting
B.
Meet the Subcontractor as you have any way called him
C.
Change face to face meeting to Telephonic Meeting
D.
Ask your Subordinate to meet the Subcontractor
144 PMP Full Exam
Page 35
One of your subcontractors send a costly new year Gift to you. What should you do? A.
Accept the Gift as its a new year gift
B.
Establish whether accepting such gift is against your company laws
C.
Inform your Manager and accept the gift
D.
Reject the Gift
145 You have supplied software code to one of the Manufacturer and manufacturer has paid for your code as well. However, one of your testers informs you that there is a potential problem with the code, which was not identified at the time of supplying the software, but can be a potential problem to the manufacturer. However, the tester also informs that the chances of this problem occurring is very dim. You should be done in such a case? A. Inform Manufacturer about the potential problem and supply him the new version of the software B. Wait for Manufacturer to report the problem and charge him extra for solving the problem C. Ask your management for guidance as it looks bad to inform about potential problem which was not detected D.
Reward the tester for doing a great Job
146 What is the Primary Objective of Negotiation? A.
Find a win-win proposition for both parties
B.
Get the best deal
C.
Define the exact responsibility of each party
D.
Clarify the contract scope
147 You have to fast track your project to meet the schedule deadline and hence you decide to use your Software Development Vendor for developing the eLearning content as well, without going through the process of issuing the RFP and looking for the right vendor. What should be the main concern in such scenario? A.
Organization’s code of conduct violation
PMP Full Exam
Page 36
B.
The Vendor Qualification
C.
Too much dependence on same vendor
D.
None of the above
148 You have been asked as a Project Manager to assist the contract manager in drafting the contract of a large project with limited scope clarity. What type of contract would you suggest so that your Organization does not make any financial losses? A.
Times and Material
B.
Fixed Price
C.
Cost Plus Fixed Fee
D.
Cost plus percentage of Cost
149 How is contract closure different than administrative closure? A.
Contract closure involves customer as well
B.
Contract closure is not mandatory
C.
Contract closure can be done many a times in a contract
D.
Contract Closure is done before Administrative Closure
150 A customer asked you to work on a contract scope of work for 6 months and come back to him only after 6 months when the work is over. As a Project Manager of the Vendor Organization, what should you do? A.
Complete the work as Requested but keep verifying scope with the customer
B.
Meet the customer at the end of six month with deliverables
C.
Ask your Sr. management to check if the customer is genuine
D. Complete the work and also keep a written record that customer has asked not to contact PMP Full Exam
Page 37
151 You are the global outsourcing manager of a large fortune 50 company. You have a project being performed in multiple countries. You want to reward exceptionally good performer from the subcontractors team and there you come to know that in one of the countries, where you have a subcontractor’s, there is a rule that discriminates against women. In that country, it’s considered quiet bad for a men to take instructions from women. What should you do? A. Advise the subcontractor to stop discrimination or you will be forced to terminate the contract and find another subcontractor who does not discriminate against women B.
Nothing can be done, as discrimination is a national problem in that country
C.
Stop all project work in that country
D.
Ask PMO for guidance
152 You are in the process of selecting Seller for a part of your project that needs to be subcontracted. The project is being performed under tight budget and your Senior management has given strict instruction to select the lowest bidder. You have narrowed down to two bids, the lowest bidder was the one with whom you don’t have good experience of working in the past, where as the other bidder is very well known for treating their customers with lot of goodies. Which one shall you award the contract ? A.
Select the other bidder as you will have a nice time working with them
B.
Disqualify the lowest bidder by citing some clause
C.
Ask the other bidder to match the lowest bidder price
D.
The lowest bidder
153 You are executing a Project in a foreign country, where it’s customary to pay Police for any additional Security cover. Something similar in another Country would amount to paying bribe. You and your team member, being foreigner for sure require the additional cover. What would you do? A.
Do not pay to the Police as its bribe
B.
Pay to the police as it’s the local custom and cannot be classified as bribe
PMP Full Exam
Page 38
C.
Ask for Direction from your Senior Management
D.
Find out if there is any budget for such payment and act accordingly
154 A buyer and a seller get into a contract. They define a clear scope of work, which seller completes, but buyer is not happy with the work. What happens in such contract? A.
Contract is null and void as buyer is not happy with the work
B.
Contract is complete as the scope of work is completed
C.
Contract is incomplete as customer is not happy with the work
D.
Contract gets suspended
155 Which of the following is not true about Contract? A.
Contracts should be formal
B.
Contract is a legally binding document
C.
Contract must be in writing
D.
Changes to contract can be done by Buyer without consulting Seller
156 Which of the following is not a Technique to Plan Procurements? A.
Make or buy Analysis
B.
Expert Judgment
C.
Contract Types
D.
Bidder Conference
157 During which Procurement Process contract negotiations are done? A.
Conduct Procurements
B.
Plan Procurements
C.
Administer Procurements
PMP Full Exam
Page 39
D.
Close Procurements
158 You just started work on Administrating a Contract, but the senior management of your Organization decides to terminate the contract. What should you do such case? A.
Follow the close Contract Process
B.
Follow the Plan Procurement Process and look for another vendor
C.
Both of the above
D.
None of the above
159 Which Contract type would you prefer when you have complete clarity on the Scope of Work? A.
Time and Material
B.
Fixed Price
C.
Cost Plus a Percentage of the Cost
D.
Cost Plus Fixed Fee
160 What is the most important activity with respect to change for a Project Manager to focus attention on? A. Do the change B. Track & Record the change C. Prevent unnecessary change D. Inform Project Sponsor of the change 161 In the middle of a project, you are informed that resources promised in the beginning of the project is no longer available to the project. As a Project Manager what would you do? A. Raise hand that you can no longer execute this project PMP Full Exam
Page 40
B. Evaluate the impact of not having the promised resources C. Re-plan the project without promised resources D. Identify other resources that can be provided to you in compensation of earlier promised resources. 162 A customer is well known for making lot of changes in a Ongoing project. You can been assigned as the Project Manager for a new Project from this customer. What would you do in the beginning of the Project to manage this customer? A. Check who is the Customer’s manager and inform him about the customer past record B. Involve the customer as early in the project as possible C. Say No to the customer couple of times strictly D. Send a copy of your company change control procedure. 163 Who does the Project Integration? A. Project Sponsor B. Project Manager C. Project Team D. Stakeholder 164 As a project Manager you received a change that does not impact the project schedule. What would you do? A. Go ahead and do the change B. Evaluate impact on other components of Triple constraints C. Get in touch with Change control board D. As your boss permission. 165
PMP Full Exam
Page 41
You have been assigned as the Project Manager of a Project when the project is half way in execution. You meet the customer and inform him that project is within the baselines. But the customer informs you that he is not happy with performance of the project. What would be the first thing that you would do? A. Meet the Project Team to understand what can be done B. Meet the Project Sponsor and explain him customer concern C. Inform customer that there is nothing wrong from project team side D. Show customer the performance of similar other project 166 Which of the following is true about Project Plan ? A.
Project Plan needs to have the buy in of entire project team
B.
Project Plan is created and approved by the Project Manager
C.
Project Plan is prepared by Sponsor and given to Project Manager to execute
D.
Project plan is prepared only when all the required resources come on board
167 Joshua is the Project Manager of a new Telecom project. Soon after the project started formally, he realized that his team has not put enough estimate for a R&D kind of activity in the Project. Joshua prepared a change request to add the extra work in project scope statement and update the Project Schedule to reflect the change. The change request gets approved by the Change control board. What should be his next step ? A.
Start the work as its any way approved by the Change Control Board
B.
Update the Scope and Schedule baselines to reflect the approved changes
C.
Perform Scope Verification again
D.
Perform Risk Identification to identify any Risk in the just added work
168 Which of the following is a source of information about specific project constraints and assumption? A.
Project Charter
B.
Project Scope Management Plan
PMP Full Exam
Page 42
C.
Risk Management Plan
D.
Communication Management Plan
169 One of your team members comes excited to you and proposes a change in the Project that can reduce Project Schedule by 3 months. As a Project Manager what should you do? A.
Thank the team member and go ahead with the change
B. etc
Analyze the impact of the change on other triple constraints like Scope, Cost
C. Show your helplessness to do any thing as the project deadline is already communicated to the Customer D.
Discuss this with PMO as reducing schedule will create wrong impression
170 What’s the main purpose of the Project Charter? A.
It identifies Project Sponsor who will pay for the Project
B. It authorizes the Project Manager to use Organization resources to execute Project C.
It contains the list of Risks that needs to be addressed to
D.
It contains the initial Scope of Work
171 You are assigned Project Manager of a new critical Project, but the Project Charter itself is undergoing multiple changes. whose primary responsibility is to decide whether the changes to the Project Charter are required or not? A.
Project Sponsor
B.
Project Manager
C.
Project Team
D.
PMO
172 PMP Full Exam
Page 43
When do you mark project as complete? A. All project requirements mentioned in the contract are completed and Formal acceptance is received from the customer B.
Project is completed and all payment received from the customer
C.
Administrative closure is done and lesson learnt documented
D.
Final payment received from the customer.
173 What’s the key role of Project sponsor on a Project? A.
Sharing lesson learnt from previous Project
B.
Helping Identifying some key Project Activities
C.
Helping Prevent unnecessary changes to Project Objectives
D.
Helping identify Key Project Risk
174 Which Conflict Resolution Technique is the best for long lasting solution? A. Smoothing B. Forcing C. Problem Solving D. Withdrawal 175 What conflict resolution technique is when a Project Manager says “I can no longer deal with this escalation”. A. Withdrawal B. Compromise C. Problem Solving D. Forcing 176 PMP Full Exam
Page 44
How is Project Performance Appraisals different than Team Performance Assessments? A. Project Performance Appraisal focuses on Team member performance B. Project Performance Appraisal is evaluation of the team effectiveness C. It’s a tool for reducing employee turnover D. It’s a tool for team building 177 You have been assigned as the Project Manager of an ongoing Project involving 50 Employees of your company and 10 Sub contractors. You want to know who is assigned to do what. Where should you look for this information? A. Responsibility Assignment Matrix B. Project Organization Chart C. Pareto Chart D. Resource Histogram 178 A team member is not performing well on a Project…because of inexperience. But there is nobody else better qualified to do the Job. As a Project Manager, what should you do? A.
Escalate the matter to higher authority
B.
Try doing it on your own
C.
Wait till the team member fails to deliver
D.
Arrange Training for the team member
179 As a Project Manager, you noticed that one of the Subcontractor is continuously sending late deliverables. When you pointed this, he agrees for a cost reduction but still wants you to accept late deliverable. This is an example of ? A. Forcing B. Smoothing C. Compromising PMP Full Exam
Page 45
D. Confronting 180 Which is the most effective conflict resolution technique? A.
Withdrawal
B.
Smoothing
C.
Compromise
D.
Confronting
181 Your Organization wants to build a new web based HR Management System. You are the Project Manager from the IT team and the HR Manager of the Organization is expected to assign two of his team member on this Project to work as functional expert. However, the HR manager assigns team member, who do not have a good reputation about their Knowledge. As a Project Manager, what should you do? A.
Escalate the issue to the IT Head
B. Schedule a meeting with the HR Manager and ask why he assigned those members to this project and share your concern regarding their competence C. Try to find out who are the good HR team members and request them to be part of your Project D.
All the Above
182 Which of the following is highest point in Maslow Hierarchy of Needs? A.
Self Actualization
B.
Esteem
C.
Social
D.
Safety
183 Which of the following is not a technique of Developing Project Team? A.
Interpersonal skills
PMP Full Exam
Page 46
B.
Training
C.
Team building Activities
D.
Acquisition
184 Which of the following is not a power derived from Project Manager Authority? A.
Expert
B.
Reward
C.
Penalty
D.
Formal
185 Which of the following is not a way of avoiding conflict? A.
Keeping team informed of the Exact Project status
B.
Clearly assigning work with no overlapping responsibilities
C.
Continuously motivating team about the work challenges
D.
Asking two team members' to work on the same activity
186 Which of the following is not a technique of Managing Project Team. A.
Observations and conversation
B.
Project Performance Appraisals
C.
Conflict Management
D.
Training
187 As a Project Manager, you have a problem with a team member’s performance. Which is the best way of communicating this problem with the team member? A.
Informal Verbal
B.
Formal Verbal
C.
Formal Written
PMP Full Exam
Page 47
D.
Informal Written
188 Lessons Learnt are best completed by whom? A.
Project Manager
B.
Team
C.
Customer
D.
Stakeholders
189 As a Project Manager, you have team working for you across 5 different countries. What is the best communication method that you should follow? A.
Informal Written
B.
Informal Verbal
C.
Formal Written
D.
Formal Verbal
190 You were asked to sit as an observer in another project’s status review meeting. You observed that everyone present in the meeting is talking at the same time about different issues. The whole meeting is in a chaos. What do you think was not done? A.
Meeting Agenda was not set
B.
The right people were not invited for the meeting
C.
The Project Manager was ineffective
D. There were cultural issues with people with different background attending the meeting 191 When shall you go for Formal Written communication with the Customer? A.
When customers ask for work not covered in contract
B.
When customer reports defect
PMP Full Exam
Page 48
C.
When customer compliments a team member for good work
D.
When customers asks for weekly status report to be resent.
192 What's the use of creating Lessons learnt database. A.
Should be done as it’s a company policy
B.
It serves as historical record for future projects
C.
Project Manager can show this as his accomplishment
D.
Should be done as Organization process
193 Which of the following document has information regarding how people should be informed about the Project progress? A.
Schedule Management Plan
B.
Cost Management Plan
C.
Communication Management Plan
D.
Risk Management Plan
194 You are executing a project for an overseas customer. There are multiple stakeholder at the customer end, however your point of contact has not introduced you to one of the manager, who is supposed to run a function at the customer end and may have some requirement for your project. If you do address his requirement, he might ask for a change in the Project and there is all possibility that the change control board will approve the change. What Should you do? A. Nothing, as your customer contact point has not formally introduced you to this stakeholder B.
Call your boss for guidance on this matter
C.
Schedule a meeting with this stakeholder to understand his requirement
D.
Add this issue as potential Project Risk and address it at appropriate time
195
PMP Full Exam
Page 49
As a Project Manager you delivered a new Product to your customer, but the very next day you got a call from the customer saying that some of the features that they were expecting were not present in the new product release. What’s the first thing that you should do ? A.
Call for a team meeting and discuss the customer concern,
B. Request for a meeting with the customer and try understanding what features were not present in the product C.
Ask your team members to immediately start building the missing feature
D.
Ask PMO for guidance
196 You are the project manager of a project which just closed a contract with one of the suppliers. You need to communicate the status of the contract with your stakeholders. What kind of communication method would you use for this communication? A.
Informal Written
B.
Informal Verbal
C.
Formal Written
D.
Formal Verbal
197 Which of the following is not a technique to plan communication in the Project? A.
Communication Requirement Analysis
B.
Communication Technology
C.
Communication Methods
D.
Communication Management Plan
198 A Project has 10 team members spread across 4 different countries. How many channels of communication exists? A.
10
B.
40
PMP Full Exam
Page 50
C.
45
D.
20
199 You have been sending project status report to your customer every Monday morning. Project Status Report is an example of what kind of communication? A.
Formal Verbal Communication
B.
Formal Written Communication
C.
Informal written Communication
D.
Informal Verbal Communication
200 When do you necessarily opt for formal written communication with Customer? A.
When customer asks for a new feature, which is not part of contract
B.
When you got a major defect with project work
C.
When a key member leaves the Project Team
D.
when there is more than 10% schedule slippage in Project
PMP Full Exam
Page 51
