Problems and Solutions regarding Operations Management.Full description
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solution for chapter 6
Location Strategies Heizer/Render
Operations Management
Operations Management by Stevenson, test bank. This is its first chapter.Full description
Solutions Manual Operations Management 11th Edition Jay Heizer, Barry Render https://goo.gl/kJxPF5 operations management, 11th edition heizer pdf operations management by jay heizer and barry re...
Operations managementFull description
Operations Management
Full description
Operations ManagementFull description
Download full file at https://TestbanksCafe.eu/Solution-Manual-for-Operations-Management-12th-Edition-HeizerFull description
Operations Management Quality Management and International Standards Prepared by Jc Noel C. Fermano In collaboration with Justin Ross Alesna Rizza Krystelle Balba Christian Philip Lozano
Quality and Strategy
Quality is a term that means different things to different people. Quality is defined as “the totality of features feat ures and characteristics of a product or service that bears ability to satisfy stated or implied needs.” Quality requires building a total quality management(TQM) management(TQM) environment because quality cannot be inspected into a product.
Defining Quality
“Operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs.” American Society for Quality: “The totality of features and characteristics of a product or service that bears the ability to satisfy stated or implied needs.” Others define quality from: u s e r b a s ed , m an u f ac t u r i n g b a s ed , and p r o d u c t b a s ed .
Defining Quality Implications of Quality
Company Reputation
Product Liability
Global implication
Defining Quality Malcolm Baldridge National Quality Award
Award conferred to quality achievements that was established by the U.S. Named after former Secretary of Commerce Malcolm Baldridge.
Defining Quality ISO 9000 International Quality Standards
Quality standard with international recognition. Focuses to enhance success through eight quality management principles namely: top management leadership, customer satisfaction, continual improvement , involvement of people, process analysis, use of data-driven decision making , a systems approach, and mutually beneficial supplier relationship.
Defining Quality Cost of Quality
Prevention costs Appraisal costs
Internal failure costs
External failure costs
Defining Quality Ethics and Quality Management
One of the most important jobs is to deliver healthy, safe, and quality products and services to customers.
Total Quality Management
Total Quality Management(TQM) refers to a quality emphasis that encompasses the entire organization, from supplier to customer.
Total Quality Management Continuous Improvement
TQM requires a never-ending process of continuous improvement that covers people, equipment, suppliers, and procedures. Plan-Do-Check-Act
Total Quality Management Six Sigma
Has two meanings in TQM: statistical and program. Developed by Motorola in the 1980s in response to customer complaints about its products about its products and in response to stiff competition.
Total Quality Management Employee Empowerment
Involving employees in every step of the production process. Techniques include: 1. building communication networks that include employees. 2. developing open and supportive supervisors. 3. moving responsibility from both managers and staff to production employees. 4. building high-morale organizations; and 5. creating such formal organization structures as teams and quality circles
Total Quality Management Benchmarking
Involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.
Total Quality Management Just-In-Time (JIT)
JIT systems are designed to produce or deliver goods just as they are needed. JIT is related to quality in three ways: 1.
2. 3.
JIT cuts the cost of quality JIT improves quality Better quality means less inventory and a better, easier-to-employ JIT system
Total Quality Management Taguchi Concepts
Conceptualized by Genichi Taguchi. Composed of concepts aimed at improving both product and process quality, namely: 1. 2. 3.
Quality robustness Quality loss function Target-oriented quality
Total Quality Management Knowledge of TQM Tools Composed of the following:
The Role of Inspection When and Where to Inspect Depends on the type of process and the value added at each stage. Inspections can take place at any of the following points:
1. At your supplier’s plant while the supplier is 2. 3. 4. 5. 6.
7.
producing. At your facility upon receipt of goods from your supplier. Before costly or irreversible processes. During the step-by-step production process. When production or service is complete. Before delivery to your customer. At the point of customer contact.
The Role of Inspection Source Inspection
Controlling or monitoring at the point of production or purchase – at the source. Inspection may be assisted by the use of controls and fail-safe device poka-yoke. (JPN: “foolproof”)
The Role of Inspection Service Industry Inspection
In service-oriented organizations, inspection points can be assigned at a wide range of locations. Operations Manager must decide where inspections are justified and may find the seven tools of TQM useful in making these judgements.
The Role of Inspection Inspection of Attributes versus Variables
Qualities may be measured as either attributes or variables. A t t r i b u t e In s p e c t i o n classifies items as being
either good or defective without assessing the degree of failure.
Variab le Ins p ectio n measures dimensions to
see if an item falls within an acceptable range.
TQM in Services TQM in Services
Determinants of Service Quality 1. Reliability 2. Responsiveness 3. Access 4. Communication 5. Credibility 6. Security
7. Understanding/Knowing the customer 8. Tangibles
